WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before
returning this product. Most technical support questions can be answered through our
knowledge base or e-mail support service at support.wdc.com. If the answer is not available
or, if you prefer, please contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This
30-day period starts on the date of your first telephone contact with WD technical support.
E-mail support is free for the entire warranty period and our extensive knowledge base is
available 24/7. To help us keep you informed of new features and services, remember to
register your product online at https://www.wdc.com/register.
Accessing Online Support
Visit our product support website at support.wdc.com and choose from these topics:
• Downloads - Download drivers, software, and updates for your WD product.
• Registration - Register your WD product to get the latest updates and special offers.
• Warranty & RMA Services - Get Warranty, Product Replacement (RMA), RMA Status,
and Data Recovery Information.
• Knowledge Base - Search by keyword, phrase, or answer ID.
• Installation - Get online installation help for your WD product or software.
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system hardware,
and system software versions available.
ENG
North America
English 800.ASK.4WDC Australia 1 800 42 9861
Spanish 800.832.4778 Hong Kong +800 6008 6008
Europe (toll free)*
Europe
Middle East
Africa
* Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands,
Norway, Spain, Sweden, Switzerland, United Kingdom.
(800.275.4932) China 800 820 6682/+65 62430496
00800 ASK4 WDEU
(00800 27549338)
+31 880062100
+31 880062100
+31 880062100
Asia Pacific
India 1 800 11 9393 (MNTL)/1 800 200 5789 (Reliance)
Indonesia +803 852 9439
Japan 00 531 650442
Korea 02 703 6550
Malaysia +800 6008 6008/1 800 88 1908/+65 62430496
Philippines 1 800 1441 0159
Singapore +800 6008 6008/+800 608 6008/+65 62430496
Taiwan +800 6008 6008/+65 62430496
011 26384700 (Pilot Line)
My DVR Expander USB Edition | 1
Kit Contents
Before Getting Started
1
Kit Contents
• My DVR Expander™USB Edition
•USB cable
• AC adapter
• Quick Install Guide
Handling Precautions
My DVR Expander
USB Cable
AC Adapter
CAUTION: This product contains no user-serviceable parts. Refer
servicing only to authorized WD personnel or an authorized WD
service center.
• Do not drop or jolt the drive.
• Do not use the drive as a portable device.
• Do not move the drive while it is powered on.
• Do not attempt to open the drive and service it yourself.
• Do not open the external drive case, as this will void the warranty.
• Do not block air slots on the top or rear of the enclosure.
• Do not stack anything on the drive that may block ventilation.
Global AC Adapter Configurations
1 2
1 USA, Japan, Taiwan, Brazil,
Mexico, Colombia
2 Europe, Korea, Brazil, Chile
3 United Kingdom
4 5
3
4 China
5 Australia, New Zealand,
Argentina
or
Quick Install Guide
1 2
1 USA, Japan, Taiwan, Brazil,
Mexico, Colombia
2 Europe, Korea, Brazil, Chile
3 United Kingdom
3
4 China
5 Australia, New Zealand,
Argentina
My DVR Expander USB Edition | 2
4 5