Western Digital My Cloud Mirror User Manual

Download

WD My Cloud Mirror

™

Personal Cloud Storage

User Manual

WD Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wd.com. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below.

Your product includes 30 days of free telephone support during the warranty period. This 30-day period starts on the date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us keep you informed of new features and services, remember to register your product online at

http://register.wd.com.

Accessing Online Support

Visit our product support website at http://support.wd.com and choose from these topics:

 Downloads—Download drivers, software, and updates for your WD product.  Registration—Register your WD product to get the latest updates and special offers.  Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data

recovery information.

 Knowledge Base—Search by keyword, phrase, or answer ID.  Installation—Get online installation help for your WD product or software.  WD Community—Share your thoughts and connect with other WD users.  Online Learning Center — Start here to get the most out of your personal cloud storage

device (http://www.wd.com/setup).

Contacting WD Technical Support

When contacting WD for support have your WD product serial number, system hardware, and system software versions available.

North America Asia Pacific

English

800.ASK.4wd 855 556-5117

Spanish

800.832.4778

Europe (toll free)* 00800 ASK4

WDEU (00800 27549338)

Europe +31 880062100 Middle East +31 880062100 Africa +31 880062100

* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.

Australia China Hong Kong India

Indonesia

Japan Korea Malaysia Philippines Singapore Ta iw a n

1 800 42 9861 800 820 6682 / +65 62430496 +800 6008 6008 1 800 11 9393 (MNTL) / 1 800 200 5789 (Reliance) 011 26384700 (Pilot Line) +803 852 9439

0120-994-120 / 00531-65-0442 02 703 6550 +800 6008 6008 / 1 800 88 1908/+65 6243 0496 1 800 1441 0159 +800 6008 6008 / +800 608 6008/+65 6243 0496 +800 6008 6008/+65 62430496

Registering Your WD Product

Register your WD product to get the latest updates and special offers. You can easily register your drive online at http://register.wd.com or by using WD My Cloud Mirror personal cloud storage software.

WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

1 Important User Information . . . . . . . . . . . . . . . . . . . . 1

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . 2

2 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About the Online Learning Center . . . . . . . . . . . . . . . . . . . . . . . . . 4

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Pre-installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

3 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Physically Connecting the Device . . . . . . . . . . . . . . . . . . . . . . . . 10

Getting Started Using Online Setup Software . . . . . . . . . . . . . . . 11

Getting Started Without Online Setup Software. . . . . . . . . . . . . . 17

Accessing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

4 Accessing Your Cloud Remotely . . . . . . . . . . . . . . 22

Enabling Cloud Access for the WD My Cloud Mirror Device . . . . 22

Configuring Cloud Access for a User . . . . . . . . . . . . . . . . . . . . . 22

Mobilizing Your Files with iOS and Android Mobile Apps. . . . . . . 24

5 Managing Users, Groups, and Shares . . . . . . . . . . 39

About Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

About Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

About Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

6 The Dashboard at a Glance . . . . . . . . . . . . . . . . . . . 55

Launching the Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

The Dashboard Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Obtaining Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Common Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

7 Backing Up and Retrieving Files . . . . . . . . . . . . . . . 69

About Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

Managing a USB Device and USB Backups . . . . . . . . . . . . . . . . 69

Remote Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Internal Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Cloud Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

8 Managing Apps on WD My Cloud Mirror . . . . . . . . 83

About Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Managing Apps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

9 Managing Storage on WD My Cloud Mirror . . . . . . 87

About Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

RAID Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Disk Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

10 Playing/Streaming Videos, Photos, & Music 94

Media Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Media Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Enabling DLNA and iTunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Accessing Your Personal Cloud Using Media Players . . . . . . . . 100

Accessing Your Personal Cloud Using iTunes . . . . . . . . . . . . . .101

11 Configuring Settings . . . . . . . . . . . . . . . . . . . . . . . 102

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

12 Replacing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . 130

Identifying a Faulty Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Replacing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Rebuilding the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Returning a WD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

13 Regulatory and Warranty Information . . . . . . . . . 134

Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Warranty Information (All Regions Except Australia/New Zealand)135

Warranty Information (Australia/New Zealand only) . . . . . . . . . . 136

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Appendix A: WD My Cloud Mirror Quick User Guide. . . . . . . . . 138

Appendix B: Joomla!® Setup Guide . . . . . . . . . . . . . . . . . . . . . 142

Appendix C: phpBB Setup Guide. . . . . . . . . . . . . . . . . . . . . . . . 145

Appendix D: Supported RAID Modes. . . . . . . . . . . . . . . . . . . . . 150

Appendix E: RAID Migrations . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Appendix F: Safe Mode Firmware Update Procedures . . . . . . . 150

Appendix G: Technical Specifications . . . . . . . . . . . . . . . . . . . . 151

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

iii

IMPORTANT USER INFORMATION

Important User Information

Important Safety Instructions Recording Your WD Product Information

Important Safety Instructions

This device is designed and manufactured to assure personal safety. Improper use can result in electric shock or fire hazard. The safeguards incorporated into this unit will protect you if you observe the following procedures for installation, use, and servicing.



Follow all warnings and instructions marked on the product.



Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.



Do not use this product near any liquids.



Do not place this product on an unstable surface. The product may fall, causing serious damage to the product.



Do not drop the product.



Do not block the slots and openings on the top and bottom of the chassis; to ensure proper ventilation and reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. Making sure the drive is standing upright also helps prevent overheating.



Operate this product only from the type of power indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company.



Do not allow anything to rest on the power cord. Do not locate this product where persons will walk on the cord.



If an extension cord is used with this product, make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating. Also, make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating.



Never push objects of any kind into this product through the chassis slots as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock.



Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:

- When the power cord or plug is damaged or frayed.

- If liquid has been spilled on the product.

- If the product has been exposed to rain or water.

- If the product does not operate normally when the operating instructions are fol-

lowed. Adjust only those controls that are covered by the operating instructions since improper adjustment may result in damage and require extensive work by a qualified technician to the product to normal condition.

- If the product has been dropped or the chassis has been damaged.

- If the product exhibits a distinct change in performance, contact WD Customer

Support at

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

http://support.wd.com.

IMPORTANT USER INFORMATION

Recording Your WD Product Information

Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the back of the device.

- Serial Number

- Model Number

- Purchase Date

- System and Software Notes

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

PRODUCT OVERVIEW

Product Overview

About the System Features About the Online Learning Center Package Contents Product Components Requirements Product Components Handling Precautions

About the System

Finally, a cloud of your own. Save everything in one place with twice the data protection and access it anywhere from computers, tablets and smartphones. My Cloud™ Mirror™ personal cloud storage works concurrently with multiple operating systems such as Mac OS, Win 8, iOS and Android with mobile apps.

Features

Your media and files on your own personal cloud – Unlike a public cloud, My Cloud

Mirror allows you to keep all your content in one safe place on your home network instead of a remote server. No mysterious location of your data. No monthly fees. No limits. Just blazing-fast, dual-drive performance for your high-speed digital life.

Centralized, dual-drive storage of your family’s media collection – Store and organize all your family's photos, videos, music, and important documents in one secure place on your home network.

Access from anywhere – Enjoy your photos, videos, music, and more from anywhere on

your PC, Mac with you.

Mirrored data protection - With Mirror Mode (RAID 1) as the default setting, one drive is used to store your data and the other is used for a duplicate copy. Your data is twice as safe, giving you twice the peace of mind.

Automatic file backup for all your computers – Easily back up the files from all the PC and Mac computers in your home. PC users, WD SmartWare™ Pro offers options for how, when, and where you back up your files. Mac users, utilize all the features of Apple Machine

Remote backup – Protect your data with remote backup to another My Cloud Mirror, integrated cloud backup or local LAN/WAN backup.

Expand your tablet and phone storage – Upload photos and videos directly to your personal cloud from anywhere.

, tablet, or smartphone. With WD’s free apps, your personal cloud is always

backup software to protect your data.

Time

Connect to Dropbox™ and more – Easily transfer files between your personal cloud, Dropbox, and other public cloud accounts using WD's free My Cloud apps.

Increase your personal cloud capacity -- Simply attach a compatible USB 3.0 hard drive directly to one of the two USB expansion ports on the My Cloud Mirror drive and instantly expand your storage capacity.

Transfer and stream faster – Gigabit Ethernet and 1.2 GHz processor deliver faster file transfers and high-speed streaming.

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

PRODUCT OVERVIEW

AC adapter*

Ethernet cable

Quick Install Guide

WD My Cloud Mirror Personal Cloud

Storage Device

Unleash your media – Seamlessly stream your videos, photos, and music to your

connected TVs, media players, gaming consoles, and other DLNA

My Cloud Mirror's iTunes

server, you can easily stream your music collection to any PC or

– certified devices. With

Mac computer with iTunes.

Password protection for privacy – Your data is always safe and completely under your control. Protect your personal cloud from unauthorized access with password protection available for every user.

Set up in minutes – Get up and running in minutes with WD’s rich web-based user interface for seamless web-guided setup. WD's software will auto-detect your drive to make it easy. Need extra help? Visit wd.com/setup/wdmycloudmirror for help with the installation of My Cloud Mirror and WD's free apps for your computers and mobile devices.

About the Online Learning Center

WD’s online Learning Center provides the latest information, instructions, and software to help users get the most out of their personal cloud storage. This web-based guide offers step-by-step help with setting up remote access, backing up data, monitoring device status and more. It’s an interactive resource to walk users through installing and using their WD My Cloud Mirror device. The online Learning Center allows you to:



Learn about your new personal cloud storage product.



Download the latest software for your product.



Find in-depth, interactive information on how to explore each of your product’s features.



Update your product whenever new features become available.



Access an always-available resource online, without a manual or CD.

Package Contents



WD My Cloud Mirror Personal Cloud Storage device



Ethernet cable



AC power adapter



Quick Install Guide

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

For information on additional accessories for this product, visit:

US www.shopwd.com or www.wdstore.com

Canada www.shopwd.ca or www.wdstore.ca

Europe www.shopwd.eu or www.wdstore.eu

All others Contact WD Technical Support in your region. For a list of

Technical Support contacts, visit http://support.wd.com and see Knowledge Base Answer ID 1048.

Requirements

Operating System

PRODUCT OVERVIEW

Windows



Note: Compatibility may vary depending on your computer’s hardware

Windows 8.1 or earlier Windows 7 Windows Vista

Windows XP (32 bit) SP3 or later

configuration and operating system.

Mac OS X



Mavericks (Mac OS 10.9)



Mountain Lion (Mac OS 10.8)



Lion (Mac OS 10.7)



Snow Leopard (Mac OS 10.6)

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

Web Browsers

Power LED

Drive LEDs



Internet Explorer 8.0 and later on supported Windows computers



Safari 6.0 and later on supported Mac computers



Firefox 21 and later on supported Windows and Mac computers



Google Chrome 27 and later on supported Windows and Mac computers

Local Network



Router/switch (Gigabit recommended to maximize performance.)

Internet



Broadband Internet connection is required for initial setup and software downloads, as well as for r

PRODUCT OVERVIEW

emote access and mobile apps.

Produc

t Components

Front View

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

Back View

Kensington® Security Slot

USB ports

External DC In Power port

Ethernet port

Reset button

PRODUCT OVERVIEW

Component Icon Description

Ethernet port Connects the device to a local network.

USB 3.0 port Connects to a USB hard drive for additional storage.

Reset button

( )

Restores settings such as the administrator user name and password for the device.

Power port Connects the device to an AC adapter and the power outlet.

Kensington security slot

For device security, the device is equipped with a security slot that supports a standard Kensington security cable. Visit http://www.kensington.com/ for more information.

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

PRODUCT OVERVIEW

LEDs

Front Panel Power LED

The following table describes the front panel power LED behavior.

State Color Appearance State Description

Power Down Not lit N/A Drive is off.

Standby Blue Pulsing Drive is in standby mode.

Powering Up Yellow Flashing Device is powering on or in the process of

updating the firmware.

Power Up Blue Solid Device is in a powered up state.

Power Up (degraded) Red Flashing Device is powered up but the storage is

degraded. See Knowledge Base Answer ID

87607.

Action required Yellow Flashing A condition, such as a network cable

having become unplugged, which requires you to act.

Note: For non-compatible drives, the power LED blinks yellow during power up.

Front Panel Hard Drive (HDD) LEDs

The following table describes the front panel hard drive LED behavior.

Function Color Appearance Function Description

No drive Not lit N/A Drive is not present.

Drive present, no activity

Active drive Blue Flashing Drive is present and showing drive activity.

Hard drive error Red Flashing Drive is present but has a hard drive error or

Hard drive in standby Not lit N/A Drive is inactive.

Note: For incompatible drives, the hard drive LEDs blink red rapidly as the unit

powers up.

Blue Solid Drive is present but there is no activity.

failure.

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

PRODUCT OVERVIEW

Back Panel Ethernet (Network) LEDs

The following table describes the network and activity LEDs:

Note: Looking at the Ethernet port, the LED on the top right is the Activity LED,

and the one on the bottom right is the Link LED.

State LED Appearance State Description

Link down Link Off Cable or device is not plugged in, or other

end of link is not operational.

Link up – 100 Mb connection

Link Yellow Cable is plugged in, and both ends of the

link have successfully established communications. 100 Mb network connection.

Link up – 1000 Mb connection

Link Green Cable is plugged in, and both ends of the

link have successfully established communications. 1000 network connection.

Link idle Activity Solid Active communication is not in progress.

Link busy Activity Green - Blinks Active communication is in progress.

Pre-installation Instructions

Before beginning installation, select a suitable location for your device to obtain maximum efficiency. Place it in a location that is:



Near a grounded power outlet



Clean and dust free



On a stable surface free from vibration



Well ventilated, with nothing blocking or covering the slots and openings on the top and bottom of the device, and in fields from electrical devices such as air conditioners, radio and television receivers.

Handling Precautions

WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage the device drives. Observe the following precautions when unpacking and installing your external storage product:



Do not drop or jolt the device.



Do not move the device while it is powered on.



Do not use this product as a portable device.



Do not remove both data drives at the same time. This will cause your device to become unresponsive.

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

GETTING STARTED

Getting Started

Physically Connecting the Device Getting Started Using Online Setup Software Getting Started Without Online Setup Software Accessing Content

It’s easy to set up the WD My Cloud Mirror Personal Cloud Storage device -- all you have to do is unpack your device, connect it, and wait for the Power LED on the front of your device to turn a solid blue. Then, download and run the quick setup software, available at

http://www.wd.com/setup.

Note: For information about safely shutting down and disconnecting the device,

see

“Utilities” on page 120

Physically Connecting the Device

Follow the steps below to connect the WD My Cloud Mirror Personal Cloud Storage device to a home or small office network.

Important: To avoid overheating, make sure the device is upright as shown in

the illustration above and nothing is blocking or covering the slots and openings on the top and bottom of the device. In the event of overheating, the device will perform a safe shutdown, interrupting all processes currently being performed. If this occurs, data may be lost.

Important: We recommend that you use the enclosed Ethernet cable for

optimal performance.

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

GETTING STARTED

1. Using the provided Ethernet cable, connect one end of the Ethernet cable to the Ethernet port located on the back of the device.

2. Connect the other end of the Ethernet cable directly into a router or network switch port.

3. Connect one end of the power adapter into the power supply socket on the back of the

device.

4. Plug the other end of the power adapter into a power outlet. The unit powers up

automatically.

Important: Wait for the WD My Cloud Mirror device to finish powering up

(approximately three minutes) before configuring it. You will know it is ready when the power LED stops flashing and turns blue.

5. When the power LED on your device turns a solid blue, continue to “Getting Started

Using Online Setup Software” on page 11.

Getting Started Using Online Setup Software

The online setup software walks you through the steps to easily connect your device to your home or small office network. Use the following steps to download and run the online setup software, discover the device, and get started using it. The online setup software is available from WD’s Online Learning Center at

http://wd.com/setup/wdmycloudmirror

Downloading and Installing the Online Setup Software

After connecting your device:

1. Open a web browser. (For browser requirements, see “Web Browsers” on page 6.)

2. In the address field, type http://wd.com/setup/wdmycloudmirror to display the Welcome

to the Learning Center page:

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

GETTING STARTED

3. Click WD My Cloud Mirror to display the Download Setup Software page:

Note: The online Learning Center automatically detects your operating system

(OS). If you’d like to download setup software for a different operating system, select your OS from the drop-down menu at the top of the page before clicking the Download Setup Software button.

4. Click the Download Setup Software button. The Downloads page displays.

5. Click the Setup Software Download button.

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

GETTING STARTED

6. Access the downloaded files and double-click Setup.exe (Windows) or

WD My Cloud Mirror Personal Cloud Storage Setup.dmg (Mac) to open the setup

software. The Getting Started window displays.

7. Continue to “Connecting to the Network and Creating a Personal Cloud,” below.

Connecting to the Network and Creating a Personal Cloud

1. On the Getting Started window (above), click Get Started to display the Western Digital End User License Agreement:

2. Read the agreement and select the “I accept the terms of the License Agreement”

check box.

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

GETTING STARTED

3. Click Next to display the Getting powered up and connected screen.

4. Review the information on the screen, and when the power LED on your WD My Cloud

Mirror device is solid blue, click Next. The software discovers your device and displays it on the Select your WD My Cloud Mirror screen.

Note: If your device is not detected, follow the on-screen directions.

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

GETTING STARTED

5. Select your WD My Cloud Mirror device and click Next. The Set up your personal cloud

screen displays.

Note: WD My Cloud Mirror provides fee-free remote access to your personal

cloud device. Once you create your account, you can access your device using your mobile devices with Internet access and from the WD My Cloud desktop app.

6. Enter your first and last name and, optionally, your email address. The email address is

needed if you want to create an account with remote access capability. Make sure the check box for Also register WD My Cloud Mirror with this information is selected.

7. Click Next. The Your account screen displays.

8. If you’d like to add users, click Add more users, enter the user information and click the

plus sign (+).

If you’d like to skip the add an account step, click Next. You’ll have the opportunity to create a personal cloud when you create a user account (see

“Adding a Single User” on

page 42.)

Note: It may take a few minutes for your email inbox to receive instructions on

accessing the WD My Cloud Mirror device remotely.

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

GETTING STARTED

9. Check your email to confirm your new account and click Next to display the Setup

Complete screen.

Note: You may need to check your email spam folder if your spam filter does not

allow email from WD.

The Congratulations! screen displays. You’ve

successfully set up your WD My Cloud Mirror device. Now you can select the options provided on the screen.

Selecting Options

All options on the Congratulations! screen (above) are enabled by default. The table below explains what happens when the options are enabled or disabled.

1. Select your desired options, clearing the check box for any option you want to disable:

Option Result

Install the WD My Cloud app

If the option is enabled:

• An installation wizard launches automatically.

•See “Launching the WD My Cloud Desktop App” on page 37 for instructions.

• WD My Cloud app icon displays on the Desktop.

If the option is disabled:

• The online Learning Center Welcome page displays.

• The Public share displays in Explorer (Windows) or Finder (Mac).

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

Option Result

Place helpful shortcuts on my Desktop (Setup software required)

• The online Learning Center Welcome page.

• The Public share in Explorer (Windows) or Finder (Mac).

• The WD My Cloud dashboard for configuring your WD My Cloud Mirror device.

GETTING STARTED

Recommended: Automatically update WD My Cloud whenever new firmware becomes available

• The online Learning Center Welcome page displays.

• The Public share displays in Explorer (Windows) or Finder (Mac).

• If the option is enabled, the firmware turns on automatic updates at 3:00 AM daily. To change settings for automatic updates, see

“Firmware Update”

on page 130.

2. Click Finish to close the setup wizard.

Getting Started Without Online Setup Software

If you don’t want to use the setup software to get started, you can use a browser instead. If you don’t want to use either, you can still:



Use your WD My Cloud Mirror personal cloud storage device as an external hard drive, dragging and dropping files to and from it.



Configure the device using the WD My Cloud Mirror device’s dashboard. (See “The Dashboard at a Glance” on page 57.)



Back up files using USB, Remote, Internal, and Cloud backup (see “Backing Up and Retrieving Files” on page 71).

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GETTING STARTED

Setting up the Device Using a Browser

To set up the WD My Cloud Mirror device:

1. Open a browser and enter http://wdmycloudmirror for Windows or

http://wdmycloudmirror.local for a Mac and press Enter. The login page appears:

2. Click Login. You do not need to enter a password because you haven’t set one up yet.

The Choose your language screen appears:

3. From the drop-down list, select the language of the user interface.

4. Click the link to read the Western Digital End User License Agreement. if you agree, click

I accept

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

or return to the previous page and click the I agree check box.

GETTING STARTED

5. Click Continue. The Getting Started Setup for WDMyCloud.com login screen appears.

6. Enter your first and last name and optionally, your email address. The email address is

needed if you want to create an account with remote access capability. Make sure the check box for Also register WD My Cloud Mirror with this information is selected.

Note: WD My Cloud Mirror provides fee-free remote access to your

personal cloud device. Once you create your account, you can access your device using your mobile devices with Internet access and from the WD My Cloud desktop app.

7. Click Save.

8. If you want to add users here, just repeat steps 6 and 7 for each user.

9. Click Next. The next Getting Started screen appears:

The screen provides three links to important processes, which are discussed in later chapters:



Upload Content: See “Accessing Content” on page 20.



Backup PC/Mac: See “Backing Up and Retrieving Files” on page 71.



Access Mobile App: See “Mobilizing Your Files with iOS and Android Mobile

Apps” on page 24.

10. Do the following (optional):



To have your device’s firmware up dated automatically, click the Automatically

update device firmware when available check box.



To register your device, click the Register the WD My Cloud Mirror device to

receive continuous product support check box.

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GETTING STARTED

11. Click Finish to display the WD My Cloud Mirror dashboard. For instructions on using

the dashboard, see

“The Dashboard Home Page” on page 59.

Accessing Content

Note: This manual uses the term shares and folders interchangeably.

The WD My Cloud Mirror device’s Public folder contains Shared Music, Shared Pictures, and Shared Videos subfolders. The existing content of the subfolders are files that you dragged and dropped or files that have been backed up from your computer or an attached USB drive.

Note: Any of the folders can hold any type file.

Once you’ve physically connected your WD My Cloud Mirror device (see “Physically Connecting the Device” on page 10), use the following steps to access the contents of your device.

If your operating systems is... Then...

Windows 8 or 8.1.1 1. On the Start page, type Computer

2. Click Computer.

3. In the left pane, click Network.

4. Double-click WDMYCloudMirror and locate the device’s Public folder.

5. Double-click the Public folder to display the Shared Music, Shared Pictures, and Shared Videos subfolders. You can now drag and drop files into (and from) the shared media folders using Windows Explorer.

Windows XP/Vista/Windows 7 1. Click or Start > Computer > Network > WDMYCloudMirror

and, if required, enter your network (router) credentials. The device’s Public and private folders (shares) display.

2. Double-click the Public folder to display the Shared Music, Shared Pictures, and Shared Videos subfolders. You can now drag and drop files into (and from) the shared media folders using Windows Explorer.

Mac OS X (Snow Leopard, Lion, Mountain Lion, Mavericks)

1. In a Finder window, click WDMyCloudMirror under the shared items in the side bar.

2. If presented with an authorization page, select Guest and click Connect to display the Public share:

3. Double-click the Public folder to display the subfolders: Shared Music, Shared Pictures, and Shared Videos. You can now drag and drop files into the shared folders using Finder.

4. If you want to create a shared drive icon permanently on your desktop, create an alias. Following are two ways to do this:

Note: Before creating an alias, click Finder > Preferences >

General

and make sure Connected Servers is checked.

- Click the item you wish to alias (e.g., Shared Music), hold down

the mouse button, hold down the Cmd and Option keys simultaneously, and drag the item to where you want the alias to appear. Instead of moving the original item, this action creates an alias at the new location.

-OR -

- Right-click the item you want to alias (e.g., Shared Music) and

click File > Make Alias.

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GETTING STARTED

Mapping the Public Folder (Windows)

To map the WD My Cloud Mirror Public folder for quick access in the future:

1. In Windows Explorer, under Network, click WDMYCLOUDMIRROR.

2. Right-click the Public folder and select Map Network Drive from the menu.

3. Select an available letter from the Drive drop-down list.

4. Select the Reconnect at login check box.

5. Click Finish. Your Public drive is now mapped.

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ACCESSING YOUR CLOUD REMOTELY

Accessing Your Cloud Remotely

Enabling Cloud Access for the WD My Cloud Mirror Device Configuring Cloud Access for a User Mobilizing Your Files with iOS and Android Mobile Apps

A personal cloud is your content, at home, secure and under your control. Unlike public clouds, a personal cloud allows you to keep all of your content in one safe place on your home network. Share files, stream media, and access your content anywhere, from your PC or Mac computer and from mobile devices. No monthly fees. No mysterious location for your data. Keep your videos, music, photos, and files safe at home and always with you.

This chapter explains how to set up the WD My Cloud Mirror device for remote access and describes some of the ways you can take advantage of its many capabilities.

Enabling Cloud Access for the WD My Cloud Mirror Device

Before you can use your WD My Cloud Mirror device remotely, it must be enabled for cloud access (enabled is the default). To verify that the WD My Cloud device is enabled for remote access and to check the status of its remote connection(s), see

108.

“Cloud Access” on page

Configuring Cloud Access for a User

Once you’ve enabled cloud access on the WD My Cloud Mirror device, use the following steps to give remote access capability to your device users.

1. On the navigation bar, click the Cloud Access icon.

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2. In the left pane, select the user you’d like to configure for cloud access.

3. In the WDMyCloud.com Login for <user name> area, click the Add/Change Email Address icon

.Click this icon if you have not previously added an email address to

the user account or if you need to update/change the user’s email address.

4. Enter the user’s email address. This email address is used to send the user confirmation information and instructions on setting up and activating a password for cloud access.

5. Click Save.

6. If you have entered an email address, this icon is greyed out. Add an email address and return to this link to send cloud access information.

To generate an activation code for a user’s mobile device(s) and My Cloud Desktop app:

Important: Codes are valid for 48 hours from the time of the request and can be used

only once.

1. On the bottom of the screen, click Get Code. You’ll need to generate one code for

each mobile device and app you want to activate. You also need a code to activate WD My Cloud for desktop app. A dialog box displays the user’s activation code and its expiration date and time.

Note: Make sure to write down the access codes you generate.

2. Click OK. Once you use the code(s), the Configure Access page displays the cloud devices to which the user now has access along with the activation code used.

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Mobilizing Your Files with iOS and Android Mobile Apps

The WD My Cloud and WD Photos mobile apps and WD My Cloud desktop app allow you to access all the content on your personal cloud from any device.

WD Photos Mobile App

Important: WD Photos enables you to view photos in .jpg format only.

Turn your mobile device into the ultimate photo album. View all the photos stored on your personal cloud with your smartphone or tablet. Or, take a photo or video clip and instantly upload it from your gallery directly to your WD My Cloud Mirror device with ease.WD Photos is compatible with leading Apple mobile devices and many popular Android devices. Photos are automatically optimized for viewing on your mobile device.

Note: Thumbnail images are not available for an attached USB device.

With WD Photos, you can:



Instantly post photos to Facebook.



Play a slide show with transitions to create digital art.



Access previously viewed photos even when you are off line.



View your photos all at once or filter them by folder or album.



Search by file name, folder name, or date using the built-in search options.



Email a photo to a friend.



Assign a photo to a contact.



Download a photo from your personal cloud storage to the camera roll on your

mobile device.



Upload photos and videos from the camera roll on your mobile device directly to

your personal cloud storage, no matter where you are.

Note: WD Photos automatically creates a subfolder with the mobile device name

in the Public directory on the WD My Cloud Mirror device for uploaded photos. Similarly, the app creates a subfolder with the mobile device name in the Public/Shared Videos directory for uploaded videos.

For more features and instructions for using WD Photos, see its online Guide Me page and Quick Tips, and go to

http://wdphotos.wd.com.

Installing WD Photos Mobile App on Your Mobile Device

Important: Make sure the photos you want to view on the mobile device are stored in

the Shared Pictures subfolder in the Public share of your WD My Cloud Mirror device. WD Photos lets you view photos in .jpg format only.

Requirements



WD My Cloud Mirror personal cloud storage with the most recent firmware,

connected to the Internet.



An iPhone®, iPad®,or iPod® touch with iOS 4.3 or higher



Android smartphone or tablet running versions 2.3 or higher

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To install WD Photos on your mobile device:

1. Download WD Photos from the Apple App or Google Play store and install it on your

mobile device.

2. Launch WD Photos on your mobile device to display the WD Photos page:

3. Tap Connect Now to display a page offering several connection options:

The WD Welcome page contains the following sections:



Found in Network: If the mobile device is on the same Local Area Network or Wi-Fi Network as the WD My Cloud Mirror device, the activation code is automatically provided behind the scenes and does not need to be entered.

a. In the Found in Network section, tap to the left of WDMyCloudMirror. b. Select your user name from the Select User Account list. c. Enter your user password.



Cloud Sign in: Tap and sign in to your personal cloud using your WDMyCloud.com (cloud access) login account email address and password.

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

Add Manually: If the mobile device is not on the same LAN or Wi-Fi network as the WD My Cloud device:

a. In the Add Manually section, tap to the left of WD device. b. Enter the activation code generated on the WD My Cloud Mirror’s

dashboard and tap Activate:

Note: You must generate one code for each app you want to activate. Codes are

valid for 48 hours from the time of request and can be used one time only.

A page displaying your WD My Cloud device appears:

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4. Tap your WD My Cloud Mirror device to view your album(s) and tap an album to display the photos contained within it:

Note: If you have problems installing WD Photos, visit http://wd.com/setup/

wdphotos. For more features and instructions, see the app’s online

Guide Me page and tips and go to http://wdphotos.wd.com.

WD My Cloud Mobile App

You are always connected to your personal cloud. Save valuable space on your mobile devices with easy photo and video uploads directly to your personal cloud, then securely access and share your memories.

The WD My Cloud mobile app also allows you to easily transfer files between your personal cloud, Dropbox™, and other public cloud accounts.

With WD My Cloud mobile app, you can:



Open and view the important files stored on your WD My Cloud Mirror device from

anywhere without copying them to your mobile device.



Show off the photos stored on your WD My Cloud Mirror device.



Connect to other cloud sites such as Dropbox from your tablet or smartphone.



Stream and enjoy music and video files stored on your WD My Cloud Mirror

device.

Note: Video streaming performance is best over your LAN and when your mobile

device is connected using Wi-Fi wireless connections. WAN streaming performance may be limited by upload speeds on your home Internet connection.



Share your presentations on your Apple or Android tablets. Your WD My Cloud app supports most major file types, such as Microsoft Word documents, Microsoft Excel spreadsheets, and PowerPoint presentations.

For more features and instructions, see the Help, Guide Me page, and Quick Tips within the WD My Cloud mobile app, or go to

Note: WD My Cloud app brings your data from your personal cloud to your

tablet, handset, or other portable devices using Google Android or Apple iOS. WD My Cloud provides a convenient file list of the WD My Cloud Mirror device contents and then launches your favorite player or viewer for any files you want to open. For file types your mobile device supports, see the device’s manual.

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

http://wdmycloud.wd.com.

ACCESSING YOUR CLOUD REMOTELY

Requirements



WD My Cloud Mirror personal cloud storage with the most recent firmware, connected to the Internet.



Access to cloud services requires the WD My Cloud app and an active Dropbox, Google Drive, or OneDrive™ account.



iOS iPhone or iPad running versions 5.0 or later software.



Android smartphone or tablet running versions 2.3 or later software.

Installing the WD My Cloud Mobile App

1. Download the WD My Cloud mobile app from the Apple App or Google Play store and install it on your mobile device.

2. Launch the app. The End User License Agreement displays.

3. Accept the agreement. The Welcome page displays:

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4. Tap Connect Now to display a page offering several connection options:

5. You have the following options for connecting to the WD My Cloud device:



From Your Local Network: If the mobile device is connected by Wi-Fi to the same Local Area Network as the WD My Cloud device, the app is automatically activated.



Cloud Sign in: Tap and sign into your personal cloud using your WDMyCloud.com (cloud access) login account email address and password.



Connect Manually: If the mobile device is not on the same LAN or Wi-Fi network as the WD My Cloud device:

- In the Add Manually section, tap the WD My Cloud Mirror device.

- Enter the activation code generated on the WD My Cloud’s dashboard and

tap Activate. (See

Note: You must generate one code for each app you want to activate. Codes are

valid for 48 hours from the time of request and can be used one time only.

“Configuring Cloud Access for a User” on page 22.)

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

A page displaying your WD My Cloud Mirror device displays:

6. Tap your device to display its share(s):

ACCESSING YOUR CLOUD REMOTELY

7. Tap a share to display its subfolders.

8. Tap a subfolder to display a list of files.

9. Tap a file to access it.

Note: For more features and instructions, see the app’s online Guide Me page,

Help, FAQs, and tips, or go to http://wd.setup/wd.mycloudapps.

If you have problems installing the app, go to http://wd.com/setup/

wmycloudmobileapps.

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WD My Cloud for Desktop App

This app keeps your PC or Mac connected to your personal cloud, no matter where you are. From the application, you can easily drag and drop to transfer, manage your files, and share links to specific files or folders via email.

With WD My Cloud desktop app, you can:



View the files to which you have access.



Assign favorites for quick access to your favorite folders, files and recently accessed information.



Add and remove device content by dragging and dropping files and folders from your computer.

Requirements



WD My Cloud Mirror personal cloud storage with the most recent firmware, connected to the Internet.



A PC or a Mac computer.

Installing WD My Cloud Desktop

Windows

1. Open a web browser. For browser requirements, see “Web Browsers” on page 6.

2. In the address field, type http://wd.com/setup/wdmycloudmirror to display the Welcome to the Learning Center page:

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3. Click WD My Cloud Mirror to display the download page:

4. In the Software Downloads area, click Go to Downloads.

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5. In the WD My Cloud for desktop area, click Download. The setup software downloads to your computer.

6. Access your downloaded files and double-click wdmycloud.exe (Windows) or wdmycloud.dmg (Mac).

7. Select a language from the drop-down menu and click OK.

8. Read the WD License Agreement and select I accept the terms of the License Agreement:

9. Click Next.

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10. Read the Apple License Agreement and select I accept the terms of the License Agreement:

11. Click Install. Installation begins.

12. Once the installation is complete, click Done to close the WD My Cloud installer.

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Mac

1. Complete Steps 1 - 4 above.

2. Click Downloads and select WD My Cloud Installer.

Note: Depending on your software configuration, a request to install a Java

runtime may appear. Click Install.

3. Read the Apple Software License Agreement and click Agree.

4. Select a language from the drop-down menu

5. Read the WD Software License Agreement and click I accept the terms of the License Agreement.

6. Click Install. The installation begins.

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7. Once the installation is complete, click Done to close the WD My Cloud installer.

Mac

1. Complete Steps 1 - 4 above.

2. Click Downloads and select WD My Cloud Installer.



If asked to install a Java runtime, click Install.



If a warning screen displays, click Open.

3. Read the Apple Software License Agreement and click Agree.

4. Select a language from the drop-down menu

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5. Read the WD Software License Agreement and click I accept the terms of the License Agreement.

6. Click Install. The installation begins.

7. Once the installation is complete, click Done to close the WD My Cloud installer.

Launching the WD My Cloud Desktop App

Once you’ve installed the WD My Cloud Desktop app, use the following steps to access the files on your personal cloud:

IF you want to launch from . . . THEN . . .

Desktop Icon

Windows 8 or 8.1

Windows 7/Vista/XP 1. Click or Start > (All) Programs.

Mac OS X 1. Click Finder > Applications

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

1. On the Start page, type WD My Cloud.

2. Click WD My Cloud.

2. In the left panel, select WD My Cloud > WD My Cloud.

2. Select WD My Cloud > WD My Cloud.

Double-click the WD My Cloud Desktop icon.

ACCESSING YOUR CLOUD REMOTELY

Using the WD My Cloud for Desktop App

1. Launch the WD My Cloud Desktop app as described above.

2. If a Security Alert Info screen displays, click I understand.

The Choose Your Device screen displays.

3. If your device displays on the screen, select it.

The Getting Started screen displays. Continue to step 6.

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4. If your device does not display on the Choose your device screen, click Connect to a device manually to display the WD My Cloud Manual Connect screen.

5. You have two options:



Select WDMyCloud.com Login, enter your email address and password and

click Enter.



Click Activation Code and click Enter. Enter the activation code generated by

the WD My Cloud Mirror device and click Enter.

Note: Codes are valid for 48 hours from the time of request and can be used

one time only. For details on how to generate an activation code, see “Configuring Cloud Access for a User” on page 22.

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The WD My Cloud for Desktop app opens to the Getting Started screen.

6. Click Start. Refer to the application’s online help if you have questions.

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MANAGING USERS, GROUPS, AND SHARES

Managing Users, Groups, and Shares

About Users About Groups About Shares

About Users

The Administrator, normally the device owner, is the person in charge of setting up the device. As the WD My Cloud Mirror device owner, you have a special user account (admin) that provides you with administrator privileges. With these privileges, you can set up and configure the device to your specific needs and add other users to your personal cloud. You also have the power to determine exactly what users can access on the device.

As a default, the administrator (admin) user name does not have a password. You can create one at anytime (see

Note: Only one individual at a time can use the Administrator logon ID to log into

the web browser app. Because of this, ensure that you log out of the WD My Cloud Mirror device web browser app when you’re not using it. This allows other users authorized to use the Administrator logon ID to access the web browser app.

See Energy Saver - Web Access Timeout on “Energy Saver” on page 109 to automatically log out of the app after a set amount of time.

“Updating a User Password” on page 47).

The Users screen displays a list of the current users and allows the Administrator to view user details, create new users, create groups, and grant a user access to existing shares and groups.

Viewing Users

1. On the navigation bar, click Users to display the Set Up Users screen.

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2. To view user details, click a user name on the left pane. The user’s profile and share

access information display. A user can have read only, read/write, or no access to a share.

Note: The shares in the Share Access section that don’t require access

permission are grayed out. Once you make a share private, the share displays in the list and you can edit it. (See page 54.)

“Making a Share Private” on

Adding a Single User

The Administrator adds user accounts and sets the parameters of the shares that a user can access. Use the following steps to add a single user account.

1. To add a user, click in the lower left side of the screen.

2. Enter the User Name, First Name, Last Name and Email address (optional) of the user

you’d like to add and click Next.

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3. To assign a password, click the toggle button to ON, enter a password and confirm

the user’s password. Click Next.

4. To assign a group to the new user, click the check box next to a group and click Next.

5. Enter the Quota Amount, or leave the values blank for unlimited space and click Save.

(

See “Quota Rules” on page 47.) Your new user account displays on the left pane of the

Set Up Users screen.

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Adding Multiple Users

Use the following steps to add multiple user accounts:

1. To add multiple users, click Add Multiple Users in the lower left side of the screen.

2. Select how you’d like to enter your users into the device and click Next:



Create Multiple Users: Allows you to enter users manually. See “Creating Multiple Users” on page 44.



Import Users: Allows you to import a list of users into the device. Continue to “Import Multiple Users” on page 46.

Creating Multiple Users

1. Enter the following information on the Create Multiple Users screen and click Next:



Username Prefix: Enter a prefix for your user name. This will be added to the Account Prefix to create the User Name. (Example: HR)



Account Prefix: Enter a numeric account prefix. This will be added to the Username Prefix to create the User Name (Example: 143)



Number of Users: Enter the number of user accounts you’d like to create. The maximum number you can add displays to the right.



Password: Enter a password for the user accounts.



Confirm Password: Confirm the password for the user accounts.

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

Overwrite Duplicate Accounts (optional): Select this check box to overwrite any existing duplicate accounts on your device.

2. To assign the new users to a group, click the check box next to a group and click Next.

3. Enter the Quota Amount or leave the values blank for unlimited space and click Next.

(

See “Quota Rules” on page 47.)

4. Your new user accounts display on screen. Click Save to save them to your device.

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Import Multiple Users

1. Click Download to download a .txt file identifying the format you’ll need to set up your

user import file.

2. Create and save your import file. Your import file should be formatted as follows:



User import file format: #user name/user password/user groups/ shared folder(rw)/ shared folder(ro)/ shared folder(deny)/user quota



Example: #user/pw/g1:g2/folder1:folder2/folder3:folder4/folder5:folder6/0:0:0:0

3. Click Import User List and select the import file you created.

4. Click Next.

5. Select the apps you’d like the new user accounts to have access to and click Next.

6. Click Save. Your new user accounts save to your personal cloud.

Editing User Settings

1. On the Set Up Users screen, select the user whose information you want to edit. The

User Profile and Share Access panels display.

2. Modify the required and optional settings as desired.

3. If a private share has been created on the Share screen, it displays in the Share Access

area of the Set Up Users screen. You can assign an access level to it for each user. (See “Making a Share Private” on page 54 for information on creating a private share.)

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Updating a User Password

When viewing details about a user, the Administrator can add or change the user’s password (no password is the default setting).

Use the following steps to update a user password:

1. On the Set Up Users screen, select a user from the list on the left.

2. Click the toggle button if no password has been previously created.

3. Click Configure to the right of the toggle button to display the Edit Password

screen:

4. Enter the new password in both the Password and Confirm Password fields.

5. Click Save.

Assigning a User to a Group

Use the following steps to assign a user account to a user group:

1. On the Set Up Users screen, select the user from the left pane.

2. In the Group Membership field, click Configure.

3. Select the check box next to the group you’d like the user to join and click Save.

Quota Rules

Assigning user quotas allows you to better control the disk space allocated to a user or a group. There are various rules dictating which quota takes precedent over another.



User quota must be ≤ the group quota (e.g., if your group has a 20 GB quota and you try to set the user quota to 30 GB quota, you will be prompted to reduce your user quota to be equal to or less then the group quota).



If the user quota is not set, the group quota is assigned to the user.



When a user quota is set prior to the user joining a group and a group is assigned:

- If the user quota > group quota, the individual user‘s quota is automatically

reduced to the group quota amount.

- If the user quota is ≤ group quota, the individual user quota remains unchanged.

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Assigning Quotas to a User

A quota determines the amount of disk space allocated to the user on the WD My Cloud Mirror device.

Use the following steps to assign a quota to a user account:

1. On the Set Up Users screen, select the user from the left pane.

2. In the Quotas field, click Configure.

3. Enter the amount of space to assign to the user on the WD My Cloud Mirror device.



To assign unlimited space, leave the Quota Amount field(s) blank.

4. Click Save.

Removing a User

Use the following steps to delete users from the WD My Cloud Mirror device.

Note: The Administrator account cannot be deleted.

1. On the Set Up Users screen, in the left pane, select the user you’d like to delete.

2. Click the Remove User icon .

3. In response to the confirmation message, click OK. The user account is removed from

the device and no longer displays in the user account list.

About Groups

A group allows easier management of multiple users. The permissions and privileges you assign to group accounts determine the actions that can be taken by that group.

Viewing Groups

1. On the navigation bar, click Users to display the Set up User screen.

2. Click the Group tab below Set Up Users.

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3. To view group details, click a group name on the left pane. The group profile displays.

Adding a Group

1. To add a group, click on the lower left of the Set Up Groups screen.

2. Enter a Group Name.

3. Click the check box next to the users you’d like to add to your new group and click

Next.

4. Enter the Quota Amount, or leave the values blank for unlimited space, and click Save.

Your new group account displays on the left pane of the Set Up Groups screen.

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Editing Group Settings

1. On the Set Up Groups screen, select the group whose information you’d like to edit. The

Group Profile and Share Access panel displays.

2. Modify the required and optional settings as desired. To update the group’s access to

shares, see

“Assigning Share Access to Groups” on page 50

Assigning Share Access to Groups

Once a group account is created, you can assign access to the various shares on your WD My Cloud Mirror device using the following steps:

1. On the Set Up Groups screen, select the group for which you’d like to assign a share.

Note: A share must first be made private on the Shares screen. All public shares

are grayed out.

2. In the Share Access area, click one of the following icons to indicate the type of access

to the share:



Read/Write Access: Select this option to provide the group account with read/ write access to the selected share. The group members can view and update the share.



Read Only Access: Select this option to provide the group account with read only access to the selected share. The group member can view the share but can't update it.



Deny Access: The group has no access to this share.

The group is updated with your share access selection.

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Assigning Quotas to a Group

Use the following steps to assign a quota to a Group. A quota determines the amount of space assigned to the user on the WD My Cloud Mirror device. ( page 47 for information on quotas.)

1. On the Set Up Groups screen, select the group from the left pane.

2. In the Quotas field, click Configure.

3. Enter the amount of space you’d like to assign to the group on the WD My Cloud Mirror device. To assign unlimited space, leave the Quota Amount field(s) blank.

4. Click Save.

See “Quota Rules” on

Removing a Group

Use the following steps to delete a group from the WD My Cloud Mirror device.

1. On the Set Up Group screen, select the group you’d like to delete in the left pane.

2. Click the Remove Group icon .

3. In response to the confirmation message, click OK. The Group account is removed from the device and no longer displays in the Group account list.

About Shares

A share is an area on the WD My Cloud Mirror device for storing files (similar to a folder or directory).

Note: In this manual, we use the terms share and folder interchangeably.

A share can be public so that all users can access the contents, or private to limit access to selected users. The Shares icon on the navigation bar displays a list of shares on the WD My Cloud Mirror device and enables the Administrator to manage shares and user access.

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Viewing a List of Shares

Click the Shares icon on the navigation bar to display a list of shares on the WD My Cloud Mirror device. For each share name, the description, media serving, and public access status display.

Use the following steps to view a list of shares.

1. On the navigation bar, click Shares to display the About Shares page.

2. Click a share to display its profile and share access information.

Note: You can only configure permissions if a share is private. Public shares

always have read/write access and are grayed out.

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Creating a New Share

You can create a share and designate it as public or private. For example, if the share contains financial information, you might want to make the share private. Or, if there are photos you would like a friend to see, you can make the share pubGrouplic to that friend.

1. Click the Shares icon on the navigation bar to display the About Shares screen.

2. Click the Add a Share icon .

3. Enter the following settings:

Volume Select the volume from the drop-down menu.

Share Name Assign a name to the share. (Names must be case sensitive and

contain 1-32 alphanumeric characters but no spaces.)

Share Description (optional) Enter a brief description of the share to remind yourself of what it

contains. Note that share descriptions must begin with an alphanumeric value and can contain up to 256 characters.

Enable Recycle Bin (optional) The Recycle Bin contains any files deleted from the WD My Cloud

Mirror device. If you’d like to use the Recycle Bin, click the toggle button

to ON. (Default is OFF.)

Note: The Recycle Bin is only available for Windows

SMB files.

4. Click Next.

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5. Complete the following settings:

Enable Media Serving (optional) This option allows you to stream media stored in this share to other

devices. If you’d like to Enable Media Serving, click the toggle button

to ON. The default is OFF.

Note: The media server must be enabled for the device

oplocks This option allows you to turn oplocks (Optimistic concurrency

control) off and on. To turn it off, click the toggle button The default is ON.

oplocks, also referred to as OCC, is a tool to improve data management and performance for systems with low data contention.

FTP Access (optional) This option allows FTP access on this share. If you’d like to use FTP

Access, click the toggle button

Note: FTP access must be enabled before you can

WebDAV Access (Optional) This option allows WebDAV access on this share. If you’d like to use

WebDAV Access, click the toggle button

Note: WebDAV access must be enabled before you can

before you can provide media serving for a share.

See“Enabling DLNA” on page 98 for instructions on enabling media serving for the device.

to OFF.

to ON.

provide FTP access for a share. See “Network Service” on page 113 for instructions on how to enable FTP access.

to ON.

provide WebDAV access for a share. See “Network Service” on page 113 for instructions on how to enable WebDAV access.

Editing Share Settings

1. On the Set Up Shares screen, select the share you’d like to edit. The Share Profile panel

displays.

2. Modify the required and optional settings as desired.

Making a Share Private

If you decide there is a reason to limit access to a public share, convert it to a private share:

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1. On the Set Up Shares screen, select the share:

2. Switch the Public Access button to OFF.

3. For each user listed in the User Access section, select the level of access by clicking the appropriate icon for the share (read/write

, read only , or no access ).

Deleting a Share

WARNING! Deleting a share erases all files and folders on the share.

1. Select the share in the list of shares on the About Shares page.

2. Click the Delete Share icon .

3. In response to the confirmation message, click OK.

Accessing the Contents of a Share Locally

Note: For information on accessing the contents of a share remotely, see

“Accessing Your Cloud Remotely” on page 22.

Several options are available for opening a WD My Cloud Mirror share. For a private share, the user must have:



A user name and password assigned to the share name



Read-only or full access to the share

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Note: The table below refers to WD Quick View, an application that helps you

perform important functions quickly. You can download WD Quick View and its help from the online Learning Center.

IF you want to open a share using . . .

WD Quick View icon in the system tray (Windows)

WD Quick View in the menu bar (Mac OS X)

THEN . . .

1. Left- or right-click the WD Quick View icon to display the main menu.

2. Click the WD My Cloud device name and click Open. The shares display in Windows Explorer.

3. For a private share, if prompted for a user name and password, enter those associated with your user account.

4. For a private share, if the user’s name and password are the same as for logging into the computer, a user name and password are not required. If they are not the same, visit

http://support.wd.com and see Knowledge Base

Answer ID 5681.

1. Click the WD Quick View icon in the menu bar and move the cursor over the name of your WD My Cloud device to display the submenu.

2. Select Open on the WD Quick View submenu. The shares display in a second submenu.

3. Select the desired share.

4. For a private share, if prompted for a user name and password, enter those associated with the user account (see

“Adding a Single User” on page 42).

5. For a Public share, if prompted for a user name and password, select Guest.

Windows 8 or 8.1 1. In the task bar, click the File Explorer icon .

2. In the left panel, select Network and double-click WDMyCloudMirror.

3. Double-click a Public or private share on your device.

Windows Vista/Windows 7/ Windows XP

1. Click or Start > Computer.

2. In the left panel, select Network

3. Click WDMyCloudMirror.

4. Double-click the Public or private shares on your device.

Mac OS X 1. Open a Finder window and locate your WD My Cloud device

under the Shared heading in the side bar.

If presented with an authorization page, select Guest and click Connect.

2. Click the device to display the Public share and any private shares to which you have access.

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The Dashboard at a Glance

Launching the Dashboard The Dashboard Home Page Obtaining Customer Support Common Tasks

Use the WD My Cloud Mirror dashboard to configure settings and to manage the device as you prefer. For example, you can set up user accounts and restrict access to the files on your WD My Cloud Mirror device, set up folders for storing files, enable remote access, and customize the device to suit your needs.

Note: If this is the first time you are opening the dashboard, see “Getting Started

Without Online Setup Software” on page 17.

Launching the Dashboard

Use one of the following methods to launch the dashboard.

Note: WD Quick View and WD SmartWare are helpful WD apps that you can

download from the online Learning Center Downloads page at

wd.com/setup/mycloudmirrorapps.

IF you want to launch from . . . THEN . . .

Desktop Icon (You must use the setup software for the icon to be )

A browser or Windows Explorer Using Device Name:

1. Enter the name of your WD My Cloud Mirror device (default

Double-click the dashboard icon to launch the WD My Cloud Mirror dashboard.

name: wdmycloudmirror) in the browser’s address field:

- http://<device name> (Windows)

(Example: http://wdmycloudmirror)

- http://<device name>.local (Mac)

(Example: http://wdmycloudmirror.local)

2. Click Go.

Using IP Address:

1. Enter the IP address of your WD My Cloud Mirror device in

the browser’s address field: http://<IP Address>. You c a n find the IP address from your router’s user interface.

2. Click Go.

WD SmartWare 1. On the WD SmartWare Home page, select your WD My

Cloud device.

2. Click the Settings tab to display the Main Settings page.

3. Click Setup Drive.

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Windows 8 or 8.1 1. On the Start page, type Computer.

2. Click Computer.

3. In the left pane, click Network.

4. In the right panel, locate your WD My Cloud Mirror device

under Storage.

5. Double-click the device, or right-click and select View

device webpage from the resulting menu.

Windows 7/Vista 1. Click > Computer.

2. In the left panel, select Network

3. In the right panel, locate your WD My Cloud Mirror device

under Storage.

4. Double-click the device, or right-click and select View

device webpage from the resulting menu.

Windows XP 1. Click Start > My Network Places.

2. Locate your WD My Cloud device.

3. Double-click the device or right-click and select Invoke.

Mac OS X 1. Click the Safari icon > bookmark icon > Bonjour.

2. Double-click the WD My Cloud Mirror device on the network.

Mobile Devices iOS Devices:

1. Open a browser.

2. In the Address bar, enter http://<device name>.local.

Android Devices:

1. Open a browser.

2. In the Address bar, enter http://<device name>.

WD Quick View icon 1. Left- or right-click the WD Quick View icon.

2. Select your WD My Cloud device and then Dashboard.

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Navigation

Icons

Information

Icons

Status and

update panels

The Dashboard Home Page

The WD My Cloud Mirror Home page has an information bar at the top right, an navigation icon bar across the page, and an instant overview of the status of the device’s main functions with links for updating settings.

Information Icons

Icon Name Actions

USB device on the WD My Cloud Mirror device

Alerts Click to display recent alerts about new

Critical alerts Click to display a severe warning: such as over

Click to display the number of USB devices connected (a hub with multiple devices can be connected to the USB port). Icon is dim if no USB is attached.

firmware and network issues.

temperature, under temperature, drive SMART failure, or failure of the data volume to mount.

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

Navigation Icons

Icon Name Actions

THE DASHBOARD AT A GLANCE

Home Page

Users

Cloud Access

Backups

Storage Select and specify how you want the WD My Cloud Mirror

The dashboard displays an instant overview of the status of the device’s main functions and links for updating settings.

Create, change, and delete users and grant them full or limited access to particular shares.

Create, change, and delete shares (folders) and grant specific users full, limited, or no access to particular shares.

Set up, change, and remove remote cloud access to particular shares. Monitor remote access status.

Create backups to:

•A USB drive

• Another WD My Cloud Mirror on your local network or on a remote network

• Another location on your WD My Cloud Mirror device

• A Cloud backup site

device to store your data.

Apps Add or remove various apps that allow you to use your device

more productively.

Settings

Configure advanced settings for your WD My Cloud Mirror device, including:

• General device settings

• Network configurations

• ISO mount options

• Media options

• Device utility tasks

• Notification settings

• Firmware update setting

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Viewing Device Status and Making Updates on the Home Page

The main body of the Home page shows the status of the device and its functions and provides shortcuts to the most necessary tasks.

Capacity

The Capacity panel displays the amount of free storage left on your WD My Cloud Mirror device.

1. To see detailed information, click the arrow on the lower right to display the current usage of the drive’s capacity:

2. To return to the Home page, click Close.

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Device

The Device section identifies the overall health of the system, indicates the current version of your firmware, and informs you if firmware updates are available.

Diagnostics

The Diagnostics section displays a snapshot of the system’s components and identifies the overall health of the WD My Cloud Mirror device.

1. To see details about the status of system components, click the arrow on the right.

2. To return to the Home page, click Close.

Firmware

The Firmware section displays the current version of firmware loaded on your WD My Cloud Mirror device. A green check mark indicates that your firmware is up-to-date.

1. To view whether an updated version of the firmware is available, click the arrow to the right of Firmware to display firmware availability:

2. If an update is available, click Install and Reboot to update your device.

3. To return to the Home page, click OK or Cancel.

Note: If new firmware is available, see “Firmware Update” on page 130 for

information on updating your WD My Cloud Mirror device.

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Network Activity

The Network Activity panel displays the system activities and processes that are running on your WD My Cloud Mirror device. At a glance, you can see the network, CPU, and RAM activity.

1. To view a list of all the system activities and processes that are running on your WD My Cloud Mirror device, click the arrow on the right of the panel to display the device activity panel.



CPU: Click the right arrow to view the CPU activity. Click Back to return to the Device Activity pane.



Memory: Click the right arrow to view the Memory activity. Click Back to return to

Click Close to return to the Home page.

the Device Activity pane. Click Close to return to the Home page.

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process.tif



Network: Click the right arrow to view the network activity. Click Back to return to the Device Activity pane.



Process: Click the right arrow to view the process information, including the list of

Click Close to return to the Home page.

active processes and the amount of CPU and Memory usage for each process Click Back to return to the Device Activity pane. Click Close to return to the Home page.

Cloud Devices

The Cloud Devices panel displays the number of cloud devices currently accessing the WD My Cloud Mirror device remotely.

1. To add cloud access for a user, click the plus sign (+) in the lower right of the panel to display:

In this example, one cloud device is accessing it remotely.

2. To generate an activation code, click Get Code.

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3. Follow the page instructions to connect your tablet or mobile device to the

WD My Cloud Mirror device.

Users

The Users panel displays the number of users currently set up to use the WD My Cloud Mirror device.

1. To add a user, click the plus (+) sign in the lower right of the panel:

Note: When you enter the email address on the Add User screen, a new account

is created for cloud access. The user receives an email with instructions on how to set up and activate a password for cloud access.

2. Enter the required information and click Next to display a user password screen.

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3. To assign a password, click the toggle button , enter a password and confirm your

password. Click Next to display the user group screen.

4. To assign a group to the new user, click the check box next to a group and click Next to

display the Add User screen.

5. Enter the Quota Amount or leave the values blank for unlimited space and click Save.

You’ve added a new user.

Apps

The Apps panel displays the apps currently installed on your WD My Cloud Mirror device.

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1. To view the installed apps, click the arrow in the lower right of the panel to display:

Note: To install an app, see “Managing Apps on WD My Cloud Mirror” on

page 85.

2. To return to the Home page, click Close.

Managing Alerts

Alerts display system messages containing pertinent information about the status of your WD My Cloud Mirror device. Three three types of alerts appear on the upper right of the dashboard.

Alert Icon Type of Alert Description

Informational Informational alerts keep you updated on non-vital system

information. Example: Reboot Required

Warning Warnings present a condition that might cause a problem in

the future. Example: Network Disconnected.

Critical This alert presents an error or problem that has occurred,

usually a system failure. Example: Fan Not Working

Viewing Alert Details

1. On the dashboard, click the Alert icon in the upper right corner.

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2. From the Alert list, click the arrow next to the alert you’d like to view, or click View All

to review details for all of your alerts.

When an alert occurs, the alert message displays the Alert icon and window within the dashboard. To close the alert message, click Close.

Dismissing an Alert

1. On the dashboard, click the Alert icon in the upper right corner.

2. Select the delete icon next to the alert you’d like to dismiss. To dismiss all alerts, click View All and Dismiss All.

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THE DASHBOARD AT A GLANCE

Obtaining Customer Support

To open the Support page:

1. Click the Help icon on any page to display the Help menu.

2. Click Support to display the following page:

If a problem occurs with the WD My Cloud Mirror device, WD Technical Support will need information about your device to troubleshoot and determine the best solution. There are two ways to get your device info and request support:



Run a system report and send it to WD automatically,



Create a system report manually and send it to WD.

Requesting Automatic Support

In the Request Automated Customer Support section:

1. Click the Privacy Policy link to review WD's privacy policy.

2. Click the Attach my device’s diagnostic report and request support check box.

3. Click the Request Support button.

Creating and Saving a System Report

In the Create and Save System Report section:

1. Click Create and Save. This saves the file to your computer.

2. If desired, email the report to WD Technical Support.

Obtaining Other Support

The Support Resources section contains links to additional resources:



To obtain the most recently updated user manual, click the Product Documentation link.



To see answers to frequently asked questions and instructions, click the FAQs link.



To discuss your WD My Cloud Mirror device with other users, click the Forum link.



To see WD phone numbers and other contact information, click the Contacts link.

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THE DASHBOARD AT A GLANCE

Common Tasks

The next few chapters step you through the procedures for configuring and using the WD My Cloud Mirror device. The following table provides shortcuts to instructions for some common tasks.

How do I ... See ...

Set up the device on my network page 10

Use media servers page 96

Enable DLNA and iTunes page 98

Shut down or reboot the WD My Cloud Mirror device page 122

Update firmware page 130

Access content from the device (public and private shares) page 20

Add users page 41

Create shares page 51

Upload and back up content to the device page 71

Back up the device page 71

Enable or disable remote access for you and people you want to share with) page 22

Download WD mobile apps page 24

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BACKING UP AND RETRIEVING FILES

Backing Up and Retrieving Files

About Backups Managing a USB Device and USB Backups Remote Backups Internal Backups Cloud Backups

About Backups

There are various ways to back up your data on the WD My Cloud Mirror device. These include:



USB Backup—Allows you to back up WD My Cloud Mirror device data to and from your a USB device.



Remote Backup—Allows you to back up WD My Cloud Mirror device data to and from another WD My Cloud Mirror or WD My Cloud EX4 device.



Internal Backup—Allows you to back up data from one storage location to another on your WD My Cloud Mirror or WD My Cloud EX4 device.



Cloud Backup—Allows you to backup WD My Cloud Mirror device data to an external cloud backup service.

Managing a USB Device and USB Backups

When you attach a USB drive to the WD My Cloud Mirror device, you turn it into a network drive. Once connected, the USB drive has the following capabilities:



When you connect an external USB drive such as a WD Passport, a memory stick, or a camera to the WD My Cloud Mirror device, you can access it with Windows Explorer or Mac Finder.



The USB drive can serve as a target for backups.



You now have the option of mapping the drive as a user share drive.



If a WD external drive has been locked, when it is attached to the WD My Cloud Mirror device, it maintains that security. Using the Dashboard, you can unlock or re-lock it as desired.

Connecting A USB Drive

Connect a USB hard drive to the USB port on the rear of your WD My Cloud Mirror device for additional storage and backup capabilities. The USB drive appears as a share on the WD My Cloud Mirror dashboard. (See“About Shares” on page 51.)

The WD My Cloud Mirror device supports the following formats for externally attached USB drives:



FAT/FAT32



NTFS (read and write capability)



HFS+J



Linux Ext2, Ext3/Ext4



XFS

WARNING! Mounting or ejecting a USB drive while performing an NFS

or AFP file transfer will interrupt the file transfer process.

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Creating a USB Backup

Use the following steps to back up your data on your WD My Cloud Mirror to or from a USB device.

1. On the navigation bar, click Backups to display the Backups screen.

2. Click USB Backups, if not already selected.

3. Enter the following information to create a USB backup job:

Job Name Enter a Job Name for your backup.

Direction Indicate the direction of your backup from the drop-down menu.

Options include:

• USB to NAS: Backs up the data on your USB device to the WD My Cloud Mirror device.

• NAS to USB: Backs up the data on your WD My Cloud Mirror device to a USB device.

Source Folder Click Browse and select the folder you'd like to back

up.

Destination Folder Click Browse and select the destination folder for your backup.

4. Click Create.

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BACKING UP AND RETRIEVING FILES

5. In the USB Backup Jobs area, click the arrow to begin your backup.

The progress of the backup displays in the USB Backup Jobs area.

Viewing the Details of a USB Backup Job

1. On the USB Backups screen, under USB Backup Jobs, select the job you’d like to modify and click the Edit Job button

2. Review the USB Details screen and click Close to close the screen.

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BACKING UP AND RETRIEVING FILES

Editing a USB Backup Job

1. On the USB Backups screen, under USB Backup Jobs, select the job you’d like to modify and click the Edit Job icon.

2. In the USB Backup area, make the necessary changes to your job and click Save.

Deleting a USB Backup Job

1. On the USB Backups screen, under USB Backup Jobs, click the Delete Job icon next to the job you’d like to delete.

2. In response to the confirmation message, click OK. The selected USB Backup job is

now deleted and removed from the USB Backup Jobs list.

Remote Backups

Back up your WD My Cloud Mirror device to another WD My Cloud Mirror or a WD My Cloud EX4 device.

Before you proceed with a remote backup, ensure the following:



You have a remote WD My Cloud Mirror or WD My Cloud EX4 device to back up this device to. Existing shares and data from this device will be copied to the target device in addition to previously existing data.



The remote Server setting is turned ON in the remote WD My Cloud Mirror or WD My Cloud EX4 device.



The backup password for the remote WD My Cloud Mirror or WD M Cloud EX4 device is enabled.



You have enabled port forwarding to see the remote WD My Cloud Mirror or WD My Cloud EX4 device over the Internet.

For additional information on remote backups, see Knowledge Base Answer ID 10637.

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BACKING UP AND RETRIEVING FILES

Creating a Remote Backup

Use the following steps to back up your WD My Cloud Mirror to a remote device.

1. On the navigation bar, click Backups to display the Backups screen.

2. Click Remote Backup.

3. Click Create Remote Backup.

4. Place a check mark in the box next to the share you’d like to back up and then click

Next.

5. In the Remote IP field, enter the IP address of the remote backup server.

(Example: 192.168.1.16)

6. In the Password field, enter the password for the remote backup server and click Next.

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7. Select the check box next to the share where you’d like to back up your data and click

Next.

8. Enter the following information to create a Remote backup job and click Next:

Job Name Enter a Job Name for your backup.

Auto Update

Backup Now Click Yes to begin your remote backup now. Click No to create a

Click the toggle button to enable the Autoupdate feature.

remote backup job for future backup.

9. Review the details of your Remote Backup job and click Finish.

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Viewing the Details of a Remote Backup Job

1. On the Remote Backup screen, under Remote Backup Jobs, click the Details icon next to the job you’d like to view.

2. Review the Details screen and click Close.

Recovering a Remote Backup

Use the following steps to recover the data you saved on your remote server. This process recovers the data you saved on the remote server to your local server.

1. On the Remote Backup screen, under Remote Backup Jobs, click the Recover button

next to the job you’d like to view.

2. On the Recover screen, click OK. Your data recovery begins.

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Deleting a Remote Backup

1. On the Remote Backup screen, under Remote Backup Jobs, click the Delete icon next to the job you’d like to delete.

2. In response to the confirmation message, click OK. The selected Remote Backup job is

now deleted and removed from the Remote Backup Jobs list.

Internal Backups

Internal backups allow you to make backups of the existing content from one storage location to another on your WD My Cloud Mirror device.

Creating an Internal Backup

Use the following steps to back up your WD My Cloud Mirror internally.

1. On the navigation bar, click Backups to display the Backups screen.

2. Click Internal Backups, if not already selected.

3. Enter the following information to create a USB backup job:

Job Name Enter a Job Name for your internal backup.

Source Folder Click Browse and select the folder you'd like to back

up.

Destination Folder Click Browse and select the destination folder for your backup.

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Recurring Backup If you’d like to use the Recurring Backup feature:

1. Click the toggle button to enable the Recurring Backup feature.

2. Select the frequency of the backup: Daily, Weekly, Monthly.

3. Select a time (hour and minutes) from the drop-down menu.

4. If you did not enable the Recurring backup field:

•Click the Date field and select the date you’d like the backup to occur.

•Select a time of day (hour and minutes) from the drop-down menu.

Incremental Backup Click the check box if you’d like this job to be an incremental backup.

5. Click Create. Your job displays in the Internal Backup Queue area and will begin backing up at the indicated time.

Initiating an Immediate Internal Backup



On the Internal Backups screen, under Internal Backup Queue, select the job you’d like to modify and click the Begin Now button.

The internal backup begins.

Modifying an Internal Backup Job

1. On the Internal Backups screen, under Internal Backup Queue, select the job you’d like

to modify and click the Edit button.

2. In the Internal Backup area, make the necessary changes to your job and click Save.

Viewing Internal Backup Details

1. On the Internal Backups screen, under Internal Backup Queue, select the job you’d like

to modify and click the Details icon.

2. Review the details of your Internal Backup job and click Close.

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Deleting an Internal Backup Job

1. On the Internal Backups screen, under Internal Backup Queue, click the Delete button.

2. In response to the confirmation message, click OK. The selected Internal Backup job is now deleted and removed from the Internal Backup Jobs list.

Cloud Backups

A cloud backup allows you to create remote backups that are accessible over the Internet and through various mobile devices. WD My Cloud Mirror device uses the following cloud services to create remote backups:



ElephantDrive: ElephantDrive is a cloud backup service that provides secure and automatic backups to your files remotely.



Amazon S3: Amazon Simple Storage Service (S3) is an online file storage web service that can be used to store and retrieve any amount of data, at any time, from anywhere on the web.

Enabling ElephantDrive Cloud Backup

ElephantDrive is a cloud backup service that provides secure and automatic backups to your files remotely. Once enabled, ElephantDrive automatically syncs with your device. For additional information see

Use the following steps to enable a cloud backup using ElephantDrive.

1. On the navigation bar, click Backups to display the Backups screen.

2. Click Cloud Backups, if not already selected.

3. Click ElephantDrive at the top of the screen.

http://home.elephantdrive.com/welcome/wdc/.

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4. In the ElephantDrive field, click the toggle button to turn on your ElephantDrive cloud backup.

5. Click Register. The Register screen displays.

6. Enter the following information and click Register:



Email address: Enter the email address you’ll use to receive information from ElephantDrive.



Password: Enter a password for your new account



Verify Password: Reenter your password.

7. You’ve now enabled your ElephantDrive cloud backup.

Backing Up with ElephantDrive

Once you’ve enabled ElephantDrive, use the following steps to create a cloud backup.

1. On the navigation bar, click Backups to display the Backups screen.

2. Click Cloud Backups, if not already selected.

3. Click Elephant Drive at the top right of the screen.

4. In the Access Backups field, click Login.

5. Enter the email and password you used when you registered with ElephantDrive in Step 6 on page 81. Click Login.

6. In the Elephant Drive field, click the New device backup wizard link.

7. Follow the steps outlined in the ElephantDrive backup wizard to create your cloud backup.

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Enabling an Amazon S3 Cloud Backup

Note: Before creating your Cloud backup, sign up for the Amazon S3 service at

http://aws.amazon.com/s3.

Once your Amazon S3 account is set up, use the following steps to create a cloud backup.

1. On the navigation bar, click Backups to display the Backups screen.

2. Click Cloud Backups, if not already selected.

3. Click the Amazon S3 button at the top of the screen.

4. Click Create.

5. Enter a Job Name for your cloud backup and click Next.

6. Enter the following information supplied by Amazon S3:



Region: Select the region used for your cloud from the drop-down menu.



Access Key: Enter the access key supplied to you by Amazon S3.



Private Key: Enter the private key supplied to you by Amazon S3.



Remote Path: Enter the remote path for your cloud. This is normally your bucket name.

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7. Click Next.

8. Enter the following information and click Next:

Ty pe Select one of the following options:

• Upload: Backs up your WD My Cloud Mirror data to your Amazon S3 bucket.

• Download: Backs up your Amazon S3 bucket to your WD My Cloud Mirror device.

Backup Type From the drop-down menu, select the type of backup you’d like to

perform. Options include:

• Overwriting existing file(s): Overwrites files in the target folder that have the identical name as your source file.

• Full Backup: Creates a separate folder containing all of the backup data each time the backup is performed.

• Incremental Backup: Overwrites files with source files that are newer then the target files.

9. In the Local Path field, enter a path for your backup on your WD My Cloud Mirror server.



Click Browse to browse to a location for your backup on the device. (Example Volume_1/backup)

10. Click the toggle button to activate the Autoupdate feature. This automatically updates your backup based on a schedule you create.



If you activate the Autoupdate feature:

- Select the Autoupdate schedule: Daily, Weekly, or Monthly

- Select the Autoupdate Time from the drop-down menu (Daily option).

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

Select Autoupdate Date and Time from the drop-down menus (Weekly or Monthly option).

11. If you don’t select Autoupdate, in the Backup Now field, indicate whether you want to begin the backup now.



Select Yes to begin your backup now.

12. Click Next.

13. Review your settings and click Finish. Your Amazon S3 Cloud backup is created. The new job displays in the Amazon S3 Queue section of the Amazon S3 Backup page.

14. Access your Amazon S3 Cloud backup bucket to view your device backups.

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

MANAGING APPS ON WD MY CLOUD MIRROR

Managing Apps on WD My Cloud Mirror

About Apps Managing Apps

About Apps

Apps is short for Applications. Apps are little self-contained programs used to enhance the existing functions of your device or service. The WD My Cloud Mirror device provides various apps that allow you to use your device more productively.

Note: WD recommends that you fully understand the nature of any app before

you install it on your device.

Note: Obtain support for each app through the individual vendor.

WD My Cloud Mirror comes with various apps installed. There is also a list of available apps for you to choose from on the Add an App screen.

Managing Apps

The Apps screen displays a list of the currently installed apps. From this screen, you can use your installed apps, add new apps, or remove apps you no longer want to use.

Viewing Apps

1. On the navigation bar, click Apps to display the Apps screen:

2. To select an app, click the name of the app in the left pane. The app displays in the right

pane.

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Adding an App

Use the following steps to add an app to your WD My Cloud Mirror device:

1. On the navigation bar, click Apps to display the Apps screen.

2. Click the Add an App icon in the lower left side of the screen.

The first time you add an app, the Terms of Service screen displays. Read and accept the agreement.

3. On the Add an App screen, place a check next to the app you’d like to add to the

device.

4. For details about the app, click Details. Close the Details screen.

5. Place a check next to the app(s) you’d like to add to your device and click Install. The

selected apps are added to your device.

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Manually Adding an App

If you have an app you’d like to add that is not listed on the Add an App screen, use the following steps to manually add that app to your WD My Cloud Mirror device.

Note: WD recommends that you fully understand the nature of any app before

you install it on your device.

1. On the navigation bar, click Apps to display the Apps screen.

2. Click the Add an App icon in the lower left side of the screen.

3. Scroll to the bottom of the Add an App screen and click the To install manually, click

here link.

4. Navigate to the app you’d like to install on your device.

5. Select the app and click Open.

6. The selected app is added to your device.

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Deleting an App

Use the following steps to delete an app from your WD My Cloud Mirror device.

1. On the navigation bar, click Apps to display the Apps screen.

2. From the Apps list in the left pane, select the app that you’d like to delete from the

device.

3. Click the Remove an App icon in the lower left of the screen.

4. In response to the confirmation message, click OK. The app is removed from the device

and no longer displays in the user account list.

Updating an App

Use the following steps to update an app that you’ve added to your WD My Cloud Mirror device.

1. On the navigation bar, click Apps to display the Apps screen.

2. If there is an update for one of the apps you’ve added to your device, an Updates

available link displays at the top right of the screen.

3. Click the Updates Available link to display the Updates Available screen.

4. Select the app you’d like to update from the list and click Update.



If you’d like to view the details of the update, click Details.



Click Back to return to the Update screen.

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MANAGING STORAGE ON WD MY CLOUD MIRROR

Managing Storage on WD My Cloud Mirror

About Storage RAID Storage Disk Status

About Storage

The Storage page allows you to configure the storage within your device and view the status and capacity of its disks. This chapter provides details on managing the storage on your WD My Cloud Mirror device.

RAID Storage

RAID (Redundant Array of Independent Disks) allows you to store the same data in different places on multiple hard drives, providing necessary redundancy, greater performance, and data integrity. There are several different levels of RAID, each one providing a different method of sharing or distributing data among the drives. Your WD My Cloud Mirror device allows you to select from the following storage modes:

Note: The difference between a drive and a volume is that a volume can be a

single drive or multiple drives.

RAID Mode Description

JBOD The use of one or more drives not in a RAID configuration but managed as

separate logical volumes.

Spanning Combination of drives in a linear fashion to create one large logical volume.

RAID 0 RAID 0 mode provides disk striping across all drives in the RAID drive group.

RAID 0 does not provide data redundancy but does provide the best performance of any RAID level. RAID 0 breaks up data into smaller segments and stripes the data segments across each drive in the drive group.

RAID 1(default) In RAID 1 mode, the RAID controller duplicates all data from one drive to a second

drive in the drive group. RAID 1 provides complete data redundancy but cuts the required storage capacity in half.

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Viewing the Current RAID Mode

Use the following steps to view the RAID mode currently used on your device.

1. On the navigation bar, click Storage to display the Storage screen.

2. Click RAID, if not already selected.

3. In the RAID Profile, the following information displays:



RAID Health



Auto-Rebuild status (whether or not Auto Rebuild is turned on)



RAID Volume shows how many volumes the RAID or JBOD is configured for.

Changing the RAID Mode

Use the following steps to change the current RAID mode on your WD My Cloud Mirror device.

WARNING! Changes made to your RAID mode will delete all of your data

and your user settings. See “Saving a Configuration File” on page 122 for information on saving your user settings.

1. On the navigation bar, click Storage to display the Storage screen.

2. Click RAID, if not already selected.

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3. Click Change RAID Mode at the bottom of the screen.

4. Review the Warning message and click OK.

5. Select the RAID mode you’d like to use for your WD My Cloud Mirror device.

Options include:

JBOD The use of one or more drives not in a RAID configuration but

managed as separate logical volumes.

Spanning Combination of drives in a linear fashion to create one large logical

volume.

RAID 0 Data is striped across multiple hard drives, enabling accelerated

reading and recording of data by combining the work of two or more drives to increase performance.

RAID 1 (default) Two instantaneous copies of the data are recorded on separate hard

drives so if one of them fails, other(s) continue to read/write data until the faulty hard drive is replaced.

6. Select the Switch to <RAID Mode> check box and click Next.

7. Review the status of your hard drives and click Next.

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8. Review the status of your volumes and click Next.

9. If the Volume slider displays, select the amount of space you’d like to dedicate to the selected RAID mode. The Volume slider displays for RAID1 (default).



If you choose not to use the entire volume for your RAID selection, you can configure the remaining disk space as Spanning by selecting the Configure the remaining disk space as Spanning check box.

10. Click Next.

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11. Review the summary of your selections and click Next.

12. Review the warning screen and click Finish.

13. The requested hard drive changes begin. Do not turn off your WD My Cloud Mirror device while these changes are in progress.

14. When the process is complete, click Finish again.

Auto-Rebuilding RAID

The Auto-Rebuilding option allows you to automatically rebuild the RAID for your WD My Cloud Mirror device in case of drive corruption. Use the following steps to enable the auto-rebuild option.

1. On the navigation bar, click Storage to display the Storage screen.

2. Click RAID, if not already selected.

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3. Review the Auto-Rebuild field to determine whether your WD My Cloud Mirror device is currently set up for auto-rebuild.



If Auto-Rebuild is OFF (default), click the toggle button to enable Auto-Rebuild.

Disk Status

The Disk Status screen identifies the health of the disk drives as well as the status and information on each drive used in your WD My Cloud Mirror device. The Disk Status screen consists of the following areas:



Disks Profile: This area displays the general status of all of the disk drives on your device.



System Disks: This area identifies the drives on your device, the status of each drive, and the amount of space on that drive.

Note: If a drive is not supported, the status is not compatible.

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Viewing Hard Drive Information

Use the following steps to view status of the disks on your WD My Cloud Mirror device.

1. On the Storage page, click Disk Status, if not already selected.

2. Select Drive <drive #> next to the disk for which you’d like to view information.

3. Review the hard drive information and click Close. The Hard Drive Information screen displays the following data:

Vendor The vendor from whom the hard drive was obtained.

Model The model number of the hard drive selected.

Serial Number The serial number of the hard drive selected.

Capacity The capacity of the hard drive selected.

Firmware Version The current firmware version used on the drive selected.

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL

Western Digital My Cloud Mirror User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

WD Service and Support

Accessing Online Support

Contacting WD Technical Support

Registering Your WD Product

Table of Contents

IMPORTANT USER INFORMATION

Important Safety Instructions

Recording Your WD Product Information

PRODUCT OVERVIEW

About the System

Features

About the Online Learning Center

Package Contents

Requirements

Operating System

Web Browsers

Local Network

Internet

LEDs

Pre-installation Instructions

Handling Precautions

GETTING STARTED

Physically Connecting the Device

Getting Started Using Online Setup Software

Downloading and Installing the Online Setup Software

Connecting to the Network and Creating a Personal Cloud

Selecting Options

Getting Started Without Online Setup Software

Setting up the Device Using a Browser

Accessing Content

Mapping the Public Folder (Windows)

ACCESSING YOUR CLOUD REMOTELY

Enabling Cloud Access for the WD My Cloud Mirror Device

Configuring Cloud Access for a User

Mobilizing Your Files with iOS and Android Mobile Apps

WD Photos Mobile App

WD My Cloud Mobile App

WD My Cloud for Desktop App

Launching the WD My Cloud Desktop App

Using the WD My Cloud for Desktop App

MANAGING USERS, GROUPS, AND SHARES

About Users

Viewing Users

Adding a Single User

Adding Multiple Users

Editing User Settings

Updating a User Password

Assigning a User to a Group

Quota Rules

Assigning Quotas to a User

Removing a User

About Groups

Viewing Groups

Adding a Group

Editing Group Settings

Assigning Share Access to Groups

Assigning Quotas to a Group

Removing a Group

About Shares

Viewing a List of Shares

Creating a New Share

Editing Share Settings

Making a Share Private

Deleting a Share

Accessing the Contents of a Share Locally

THE DASHBOARD AT A GLANCE

Launching the Dashboard

The Dashboard Home Page

Information Icons

Navigation Icons

Viewing Device Status and Making Updates on the Home Page

Managing Alerts

Obtaining Customer Support

Requesting Automatic Support

Creating and Saving a System Report

Obtaining Other Support