WESTERN DIGITAL MY CLOUD HOME 3TB User Manual [nl]
My Cloud™ Home & My Cloud™ Home Duo
Personal Cloud Storage
User Manual
Accessing Online Support
Online Learning Center – Start here to get the most out of your cloud storage device: www.wdc.com/setup
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Registration – Register your WD product to get the latest updates and special offers at: register.wdc.com
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Technical Support – Get technical and other support through email at: support.wdc.com/support
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Warranty & RMA Services – Get warranty, product replacement (RMA), RMA status, accessories, and data recovery
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information at: support.wdc.com/warranty
Knowledge Base – Search by keyword, phrase, or answer ID at: support.wdc.com/knowledgebase
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WD Community – Share your thoughts and connect with other WD users at: community.wdc.com
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Phone Support – Get phone numbers for contacting support by region at: support.wdc.com
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Table of Contents
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Accessing Online Support.................................................................................ii
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1 About Your My Cloud Home Device.............................................................1
Features.............................................................................................................................1
Kit Contents......................................................................................................................2
Requirements................................................................................................................... 3
Desktop and Mobile App Operating System Compatibility............................................3
Web Browser Compatibility...............................................................................................3
Internet Connectivity..........................................................................................................3
Product Description.........................................................................................................3
Front LED..............................................................................................................................4
Rear Layout..........................................................................................................................5
Power Button....................................................................................................................... 5
Reset Button........................................................................................................................ 5
USB Port(s)........................................................................................................................... 6
Ethernet Port........................................................................................................................6
Handling Precautions.......................................................................................................6
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2 Setup Is A Snap..............................................................................................8
Connecting My Cloud Home.......................................................................................... 8
Registering Your Device..................................................................................................9
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3 Relive It Anywhere.......................................................................................10
Mobile App......................................................................................................................10
Web App.........................................................................................................................10
Desktop App...................................................................................................................10
Chromecast Video..........................................................................................................10
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4 Collect...........................................................................................................12
My Cloud Home Mobile App Backup............................................................................12
Social & Cloud Import.................................................................................................... 12
Import USB...................................................................................................................... 12
Drag-and-Drop - Web App............................................................................................13
Drag-and-Drop - Desktop App...................................................................................... 13
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5 Privately Share..............................................................................................14
Create an Album.............................................................................................................14
Remove an Album...........................................................................................................14
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6 File View, Search and Edit...........................................................................15
Timeline View..................................................................................................................15
File Search.......................................................................................................................15
Photo Editing.................................................................................................................. 15
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7 Settings......................................................................................................... 16
My Cloud Home Account Settings................................................................................16
Account Name....................................................................................................................16
Change Password.............................................................................................................. 16
Sign Out.............................................................................................................................. 16
My Cloud Home Settings - Add or Remove a Member............................................... 17
Settings - Add a User.........................................................................................................17
Settings - Remove a User..................................................................................................17
My Cloud Home Device Settings.................................................................................. 18
Modify Device Name..........................................................................................................18
Firmware Version...............................................................................................................18
Analytics............................................................................................................................. 18
Reboot Device....................................................................................................................19
Erase All Data......................................................................................................................19
Shut Down.......................................................................................................................... 19
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8 Additional Features & Functions.................................................................21
Remove a Device Owner............................................................................................... 21
App Permissions............................................................................................................. 21
Managing Storage.......................................................................................................... 21
RMA - Replacing a Drive................................................................................................22
Removing...........................................................................................................................22
Adding................................................................................................................................23
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9 FAQ............................................................................................................... 25
Power Adapter Compatibility.......................................................................................25
How to get an RMA to replace a defective product, or obtain a power supply
or USB cable for a WD product...............................................................................25
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10 Compliance and Warranty Information................................................... 26
Regulatory Compliance.................................................................................................26
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FCC Class B Information................................................................................................... 26
ICES-003/NMB-003 Statement........................................................................................26
Safety Compliance............................................................................................................ 26
CE Compliance For Europe.............................................................................................. 26
Power Mode.......................................................................................................................27
Environmental Compliance (China)..............................................................................27
Warranty Information.................................................................................................... 27
Obtaining Service..............................................................................................................27
Limited Warranty.............................................................................................................. 28
Warranty Information (Australia/New Zealand).............................................................28
Obtaining Service..............................................................................................................29
Warranty............................................................................................................................ 29
GNU General Public License (“GPL”)............................................................................30
Third Party Notices – My Cloud Home.........................................................................30
MPEG-4 Visual – MPEG-LA................................................................................................ 30
H.264 AVC – MPEG-LA...................................................................................................... 30
Third Party Notices – My Cloud Home Duo..................................................................31
MPEG-2 - MPEG-LA.............................................................................................................31
MPEG-4 Visual – MPEG-LA................................................................................................. 31
H.264 AVC – MPEG-LA....................................................................................................... 31
HEVC Advance................................................................................................................... 31
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1
About Your My Cloud Home Device
About Your My Cloud Home Device
Features
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Kit Contents
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Requirements
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Product Description
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Handling Precautions
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Welcome to your My Cloud Home device. Before you get started using your device, please
review the following features and descriptions to get better acquainted with your product.
Features
One central place to store and organize everything — My Cloud
your content. With enough space to keep all your photos, videos and files in one place at
home, you can organize it your way and access from anywhere with an internet connection.
Quick and simple setup — Set up your My Cloud
™
Home device quickly. Just plug it into your WiFi router. Then, use your mobile device to visit MyCloud.com/hello to set up your account,
and start backing up, accessing and sharing. No computer required!
Everything saved twice with Mirror Mode — My Cloud
™
Home Duo devices comes equipped with
two hard drives and is set to Mirror Mode (RAID 1)*, so all your photos, videos and files are
stored on one drive and automatically duplicated onto the second drive for extra peace of
mind.* This feature applies only to a My Cloud Home Duo device, not a My Cloud Home
single-drive device.
Mobile, on-the-go access — Use the My Cloud
™
Home mobile app, desktop app or
MyCloud.com to upload, access and share your favorite memories and stream videos saved
on your My Cloud™ Home device.
™
Home storage is home to all
Auto backup for photos and videos on your phone — Automatically back up photos and videos on
your phone to the My Cloud™ Home device so you can make room for more.
USB port to import photos and videos from all your devices — Quickly import photos and videos
from all the different devices scattered around your house, like USB flash drives and
external hard drives, using the USB port on the back of the My Cloud™ Home. Keep all your
favorite moments, action shots and adventures stored in one central, organized place.
File search to find content easily — Quickly find photos, videos, movies and docs using easy-to-
use search with the My Cloud™ Home mobile or desktop app, or on MyCloud.com.
Individual, private spaces for each user — Invite family and friends to create individual
accounts. Each invited person can set up their own private space that only they have access
to on the device. They can manage, access and share their content as they want.
Third-party applications to customize your way — Tailor your My Cloud
™
Home device to fit your
personal needs and preferences using downloadable services, including Plex™ Media Server,
Dropbox™, Google Drive and more. Cloud services may be modified and vary by country.
Cloud account download to keep everything in one place — Store everything in one place, even
content in your favorite cloud accounts. Photos, videos and files from your cloud accounts
are automatically downloaded to your My Cloud™ Home device, including Dropbox™, Box,
Google Drive, Facebook and many more.
Auto backup for all PCs and Mac computers at home — The My Cloud
™
Home device has
enormous capacity and plugs into your network to wirelessly back up every computer at
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About Your My Cloud Home Device
home to one central place. It works seamlessly with Windows® Backup and Time Machine
software.
Smooth video playback anywhere — Stream your personal videos anywhere, on any device,
using the My Cloud™ Home mobile and desktop app or MyCloud.com.
Quick and easy sharing — Collect all your favorite memories and moments in one place. With
just a few clicks, share photos, videos, documents or entire folders with friends and family,
so nobody misses a thing.
Kit Contents
The My Cloud Home kit includes the following items:
My Cloud Home device (a single-drive unit)
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Ethernet Cable
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AC power adapter (FAQ: Power Adapter Compatibility)
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Quick Install Guide
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The My Cloud Home Duo kit includes the following items:
My Cloud Home Duo device (two-bay unit)
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Ethernet Cable
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AC power adapter (FAQ: Power Adapter Compatibility)
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Quick Install Guide
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About Your My Cloud Home Device
Requirements
Desktop and Mobile App Operating System Compatibility
The My Cloud Home desktop app is compatible with the following versions of the Windows
and macOS operating systems. The My Cloud Home mobile app is compatible with the
following versions of the iOS and Android operating systems.
Table 1.1
Windows
®
Windows 10 macOS Catalina – 10.15 iOS 11+ Pie – 9
Windows 8.x macOS Mojave – 10.14 Oreo – 8.x
®
macOS
macOS High Sierra – 10.13 Nougat – 7.x
iOS
®
Android
Marshmallow – 6.x
™
When My Cloud Home devices are accessed from a personal computer system via the My Cloud
Home desktop app, a 64-bit operating system is required. Compatibility can vary, depending on
hardware configuration and operating system. For highest performance and reliability,
always install the latest updates.
Web Browser Compatibility
The My Cloud Home device can be accessed with an Internet browser. Using the most
current, stable combinations of operating system and web browser will provide the best
results. At a minimum, use one of the following browser versions applicable to your
operating system:
Google Chrome™ 50 or later on supported Windows, macOS, Android or iOS operating
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systems
Internet Explorer® 11 (11.0.9600.17843) or later on supported Windows
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®
7, Windows
®
8.1 or Windows® 10 operating systems
Microsoft® Edge (20.10514) or later on the Windows 10 operating system
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Safari® 9.0 or later on supported OS X and macOS operating systems
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Firefox® 45 or later on supported Windows, macOS, Android or iOS operating systems
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Internet Connectivity
My Cloud Home devices must be connected to the Internet. They should be connected to
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an available router through the included Ethernet connection. (This is not a Wi-Fi
device.) Gigabit capability for the router or switch is recommended to maximize
performance. The router requires a Broadband (WAN) Internet connection with an
Internet Service Provider (ISP) for initial setup, software downloads and for accessing the
device.
®
Product Description
Front LED
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Power Button
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Reset Button
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USB Port(s)
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Ethernet Port
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Front LED
About Your My Cloud Home Device
1. Front LED
The front LED on My Cloud Home devices is a single color, white. It is either on, off or blinks
with a certain rhythm to indicate a specific "System Condition". A "System Condition" list is
outlined below in Table 1.2.
Table 1.2
LED Behavior
No LED light illuminated Power is Off or Disconnected
Solid Light - no blinking Device is Ready
Solid Light - no blinking Firmware or Software Update in Progress
Solid Light - no blinking Data Transfer from a USB connected device
Slow "breathing" rhythm Powering Up or Initializing
Slow "breathing" rhythm Reset Button Pressed
Slow "breathing" rhythm Power Button Pressed - My Cloud Home Duo Only
Slow "breathing" rhythm Device Shutdown Sequence Activated Through Mobile App
Fast "breathing" rhythm Device Requires Attention - Device Encountered an Error
Fast "breathing" rhythm USB Device Connection Error
System Condition
Fast "breathing" rhythm Ethernet Connection Not Available
"Heartbeat" rhythm File System Notification - Check if rebuild is needed - May require WD
"Rapid Blinking" rhythm Image Recovery Mode - Device is rebuilding from an unexpected
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Support Team.
action; this process will take some time. May require WD Support
Team.
4
LED Table Note: Sometimes different 'System Conditions' result in identical "LED Behavior".
About Your My Cloud Home Device
Therefore, view each "LED Behavior" within the context of your operation.
Rear Layout
Illustrated above are the various ports, connectors and buttons on the rear of a My Cloud
Home Duo device and My Cloud Home device.
1. Power Button
2. Reset Button
3. USB Port(s)
4. Ethernet Port
5. DC Power Connector
Power Button
My Cloud Home Duo (two-bay device) has a rear-facing power button. My Cloud Home
(single-drive device) does not have a power button.
Table 1.3
Power Button
Function
Press Once System will stop all services, clear cache and shut down gracefully.
Press and Hold
for 5 Seconds
Device Operation
When the power button is held for at least five seconds, the system will force a
shut down without any consideration for gracefully stopping services or clearing
cache.
Reset Button
On the rear panel of your My Cloud Home device, there is a Reset Button above the USB
port(s). This is a tiny recessed button that requires something similar to the pointy end of a
paper clip to be pressed.
Table 1.4
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About Your My Cloud Home Device
Reset Button
Function
Press for 1 to 29
seconds
Press for 30 to
50 seconds
Press for at
least 60
seconds
Device Operation
During this function the My Cloud Home device will reboot, momentarily making it
inaccessible. This process does not delete data.
This function will demote the Device Owner to a Device User in order to change
ownership of the My Cloud Home device. This does not delete data and each user
still has access to their data. However, when this process occurs, the next user to
go through the setup process on the device becomes the device owner. The
remaining users on the device are unchanged.
Caution! This process will delete all data, all Device Users and the Device Owner.
The unit will be reset to factory default settings and will need to be set up using
your online My Cloud Account (My Cloud Home Device Setup). A new Device
Owner will be set when the next person sets up the device through a My Cloud
account. Reset has completed once the LED has gone through a period of rapid
blinking and returned to a state of solid white.
USB Port(s)
These USB ports are not designed to connect a My Cloud Home device directly to a host
computer system.
My Cloud Home – This device comes with one USB Type-A port on the back panel that
supports USB 3.0.
My Cloud Home Duo – This device comes with two USB Type-A ports on the back panel that
support USB 3.0.
Ethernet Port
1. Activity LED: Looking at the Ethernet port, the LED on the top right is the "Activity" LED. It
describes the activity happening with your connection by blinking or staying a solid
color. When it is illuminated, the Activity LED is always green in color.
2. Link LED: Looking at the Ethernet port, the LED on the lower right is the "Link" LED. It
describes if you have a network connection and at what possible speed, which is
measured in megabits per second (Mbps). When illuminated, the Link LED may be
amber (100 Mbps) or green (1000 Mbps) in color.
Handling Precautions
WD products are precision instruments and must be handled with care during unpacking
and installation. Drives may be damaged by rough handling, shock or vibration. Always
observe the following precautions when unpacking and installing your external storage
product:
Do not drop or jolt the drive.
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Do not move the drive during activity.
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Do not use this product as a portable drive.
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To allow proper ventilation, do not block any of the drive enclosure’s air slots.
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About Your My Cloud Home Device
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