Western Digital My Cloud EX4 User Manual

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™

WD My Cloud EX4

Personal Cloud Storage

User Manual

WD®Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or e-mail support service at contact WD at the best telephone number shown below.

Your product includes 30 days of free telephone support during the warranty period. This 30-day period starts on the date of your first telephone contact with WD Technical Support. E-mail support is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us keep you informed of new features and services, remember to register your product online at

http://register.wd.com.

Accessing Online Support

Visit our product support website at support.wd.com and choose from these topics:

 Downloads—Download drivers, software, and updates for your WD product.  Registration—Register your WD product to get the latest updates and special offers.  Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data

recovery information.

 Knowledge Base—Search by keyword, phrase, or answer ID.  Installation—Get online installation help for your WD product or software.  WD Community—Share your thoughts and connect with other WD users.  Online Learning Center — Start here to get the most out of your personal cloud storage

device (http://www.wd.com/setup).

http://support.wd.com. If the answer is not available or if you prefer, please

Contacting WD Technical Support

When contacting WD for support have your WD product serial number, system hardware, and system software versions available.

North America Asia Pacific

English

Spanish

Europe (toll free)* 00800 ASK4

Europe +31 880062100 Middle East +31 880062100 Africa +31 880062100

* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.

800.ASK.4wd (800.275.4932)

800.832.4778

WDEU (00800 27549338)

Australia China Hong Kong India

Indonesia

Japan Korea Malaysia Philippines Singapore Taiwan

1 800 42 9861 800 820 6682 / +65 62430496 +800 6008 6008 1 800 11 9393 (MNTL) / 1 800 200 5789 (Reliance)

011 26384700 (Pilot Line) +803 852 9439

0120-994-120 / 00531-65-0442 02 703 6550 +800 6008 6008 / 1 800 88 1908/+65 62430496 1 800 1441 0159 +800 6008 6008 / +800 608 6008/+65 62430496 +800 6008 6008/+65 62430496

Registering Your WD Product

Register your WD product to get the latest updates and special offers. You can easily register your drive online at http://register.wd.com or by using WD My Cloud EX4 Personal Cloud Storage software.

Table of Contents

WD® Service and Support................................ii

Registering Your WD Product .............................ii

1 Important User Information ....................1

Important Safety Instructions ..............................1

Recording Your WD Product Information .....................2

2 Product Overview ............................3

About the System ......................................3

About the Online Learning Center ..........................4

Package Contents ......................................5

Pre-installation Instructions ...............................6

Handling Precautions ....................................6

Product Components....................................7

3 Getting Started ..............................9

Physically Connecting the Device...........................9

Getting Started Using Online Setup Software.................13

Getting Started Without Online Setup Software ...............18

Accessing Content.....................................18

4 The Dashboard at a Glance ...................20

Launching the Dashboard ...............................20

Accessing the Dashboard for the First Time ..................21

The Dashboard Home Page..............................23

Obtaining Customer Support .............................33

Common Tasks .......................................34

5 Managing Users, Groups and Shares ...........35

About Users .........................................35

About Groups ........................................44

About Shares ........................................48

6 Backing Up and Retrieving Files ...............52

About Backups .......................................52

Managing a USB Device and USB Backups..................52

Remote Backups ......................................55

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

TABLE OF CONTENTS – i

Internal Backups ......................................59

Cloud Backups .......................................61

7 Managing Storage on the WD My Cloud EX4 ....67

Storage Types ........................................67

RAID Storage.........................................67

iSCSI Storage ........................................72

Volume Virtualization ...................................76

Disk Status ..........................................81

8 Managing Apps on the WD My Cloud EX4 .......83

About Apps ..........................................83

Managing Apps .......................................83

9 Accessing Your Cloud Remotely ...............88

Enabling Cloud Access for the WD My Cloud EX4 Device .......88

Configuring Cloud Access for a User .......................88

Mobilizing Your Files with WD My Cloud EX4 Mobile Apps .......90

About WD My Cloud Mobile App .........................92

WD My Cloud Desktop Application ........................95

10 Playing/Streaming Videos, Photos, & Music ....101

Media Servers .......................................101

Media Storage .......................................103

Enabling/Disabling DLNA and iTunes ......................103

Accessing Your Personal Cloud Using Media Players..........107

Accessing Your Personal Cloud Using iTunes ...............108

11 Configuring Settings .......................110

General ............................................110

Network............................................119

ISO Mounting........................................125

Media .............................................130

Utilities .............................................131

Notifications .........................................134

Firmware Update .....................................136

12 Appendix .................................139

Appendix A: WD My Cloud EX4 Quick User Guide ............139

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

TABLE OF CONTENTS – ii

Appendix B: Joomla Setup Guide ........................144

Appendix C: phpBB Setup Guide.........................148

Appendix D: Supported RAID Modes......................153

Appendix E: RAID Migrations ............................153

Appendix F: Safe Mode Firmware Update Procedures .........154

13 Regulatory and Warranty Information..........155

Regulatory Compliance ................................155

Warranty Information (All Regions Except Australia/New Zealand) 156

Warranty Information (Australia/New Zealand only) ............157

14 Index.....................................159

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

TABLE OF CONTENTS – iii

Important User Information

IMPORTANT USER INFORMATION

Important Safety Instructions Recording Your WD Product Information

Important Safety Instructions

This device is designed and manufactured to assure personal safety. Improper use can result in electric shock or fire hazard. The safeguards incorporated into this unit will protect you if you observe the following procedures for installation, use, and servicing.



Follow all warnings and instructions marked on the product.



Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.



Do not use this product near any liquids.



Do not place this product on an unstable surface. The product may fall, causing serious damage to the product.



Do not drop the product.



Do not block the slots and openings on the top and bottom of the chassis; to ensure proper ventilation and reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. Making sure the drive is standing upright also helps prevent overheating.



Operate this product only from the type of power indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company.



Do not allow anything to rest on the power cord. Do not locate this product where persons will walk on the cord.



If an extension cord is used with this product, make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating. Also, make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating.



Never push objects of any kind into this product through the chassis slots as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock.



Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:

- When the power cord or plug is damaged or frayed.

- If liquid has been spilled on the product.

- If the product has been exposed to rain or water.

- If the product does not operate normally when the operating instructions are fol-

lowed. Adjust only those controls that are covered by the operating instructions since improper adjustment may result in damage and require extensive work by a qualified technician to the product to normal condition.

- If the product has been dropped or the chassis has been damaged.

- If the product exhibits a distinct change in performance, contact WD Customer

Support at

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE

USER MANUAL

http://support.wd.com.

IMPORTANT USER INFORMATION

Recording Your WD Product Information

Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the bottom of the device.

- Serial Number

- Model Number

- Purchase Date

- System and Software Notes

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE

USER MANUAL

Product Overview

PRODUCT OVERVIEW

About the System Features About the Online Learning Center Package Contents Pre-installation Instructions Handling Precautions Product Components

About the System

The WD My Cloud EX4 personal cloud storage system is a high-performance system providing secure wireless access to your media and files from any computer, tablet, or smartphone when connected to a wireless router.

Connect this powerful system to your wireless router for shared storage on your home network and accessing your files from within and outside the home. Share files with your Mac and PC, stream media to your television through your DLNA-enabled devices, and access your files remotely with the WD My Cloud EX4 apps and web site.

This user manual provides step-by-step installation instructions and other important information about your WD product. Translated versions and updates to this user manual can be downloaded from http://products.wd.com/updates. For more information and news about this product, visit our website at http://www.wd.com/.

Features

Ultimate reliability from the trusted name in storage – Built from the ground up with the

quality and reliability you've come to expect from WD and backed by a two-year warranty, My Cloud EX4 is a high-performance, four-bay NAS for your home or small office. It offers a robust all-metal enclosure, multiple RAID volumes, easy drive installation and a full suite of apps for the power and flexibility to expand your NAS features.

Your options are endless – Choose the diskless enclosure with easy drive install and hot swap to effortlessly add up to four drives and grow as your needs expand. Or, choose a populated system that works right out of the box, featuring WD Red™ hard drives for ultimate compatibility in the unique 24x7 NAS operating environment.

Drive management and data protection at its best – You’re armed with multiple options to secure your data from loss. Choose RAID 0, 1, 5, 10 or select from spanning and JBOD modes for even more options to manage your data.

Easy to manage – A powerful dashboard and LCD display means your system is always under your control. Monitor your drives, manage users and utilize energy-saving features. Email and mobile alerts keep you informed on My Cloud EX4 status.

Award-winning desktop and mobile apps – With WD’s My Cloud mobile and desktop apps, you can upload, access and share your documents from anywhere. Conveniently transfer files from your public cloud service to the EX4 directly from the mobile app.

Powerful apps to customize your NAS – Featuring industry-leading apps, including

aMule, Icecast, Joomla!

, phpBB®, phpMyAdmin and SqueezeCenter.

Advanced Serving Options – Integrated file server, FTP server, backup server and P2P download server.

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

PRODUCT OVERVIEW

Stream media to your connected devices – Stream videos and photos to connected

TVs, media players, gaming consoles and other DLNA

7.2 and a DLNA-certified 1.5 media server. And with My Cloud EX4’s iTunes

/UPnP®devices. Features a Twonky

server, you can

easily stream your music collection.

Back up, your way – Protect your data with remote backup to another EX4, integrated cloud backup or local LAN/WAN backup. PC users, WD SmartWare™ Pro offers options for

how, when and where you back up your files for up to ten computers. Mac

the features of Apple

Time Machine®backup software to protect your data.

users, utilize all

Increase your personal cloud capacity – Simply attach a compatible USB 3.0 hard drive directly to one of the two USB expansion ports on My Cloud EX4 and instantly expand your storage capacity.

Integrated energy-saving features – Save money on your energy bill with disk spin-down and scheduled power on/off.

Your own personal cloud – Unlike public clouds, My Cloud EX4 allows you to keep all your content in one safe place on your home or office network instead of a remote server. No mysterious location of your data. No monthly fees. No limits. Just blazing-fast performance for your high-speed digital life.

Advanced features – iSCSI target, full-featured FTP services, link aggregation and failover support, jumbo frame support, iPv6 ready, UPS support (USB and network), real time resource monitor, volume encryption with boot-up password, SNMP and virtual volumes.

About the Online Learning Center

WD’s Online Learning Center provides the latest information, instructions, and software to help users get the most out of their personal cloud storage. This web-based guide offers step-by-step help with setting up remote access, backing up data, monitoring device status and more. It’s an interactive resource to walk users through installing and using their WD My Cloud EX4 device. The Online Learning Center allows you to:



Learn about your new personal cloud storage product.



Download the latest software for your product.



Find in-depth, interactive information on how to explore each of your product’s features.



Update your product whenever new features become available.



Access an always-available resource online, without a manual or CD.

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

Package Contents



WD My Cloud EX4 Personal Cloud Storage device



Ethernet cable



AC power adapter



Quick Install Guide

PRODUCT OVERVIEW

WD My Cloud EX4 Personal Cloud

Storage Device

AC adapter*

Ethernet cable

For information on additional accessories for this product, visit:

US www.shopwd.com or www.wdstore.com

Canada www.shopwd.ca or www.wdstore.ca

Europe www.shopwd.eu or www.wdstore.eu

All others Contact WD Technical Support in your region. For a list of

Technical Support contacts, visit http://support.wd.com and see Knowledge Base Answer ID 1048.

Operating System

Windows



Windows 8



Windows 7



Windows Vista



Windows XP (32 bit) SP3 or later

For Windows OS, you will need to install Java runtime client

MacOSX

* For Lion and Mountain Lion, you will need to

install the Java runtime client. For additional information, visit

http://support.apple.com/kb/dl1421



Mountain Lion*



Lion*



Snow Leopard

Quick Install Guide

Note: Compatibility may vary depending on your computer’s hardware configuration and

operating system.

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

PRODUCT OVERVIEW

Web Browsers



Internet Explorer 8.0 and later on supported Windows computers



Safari 5.0 and later on supported Mac computers



Firefox 12 and later on supported Windows and Mac computers



Google Chrome 14 and later on supported Windows and Mac computers

Local Network



Router/switch (Gigabit recommended to maximize performance.)

Internet



Broadband Internet connection is required for initial setup and software downloads, as well as for remote access and mobile apps.

Pre-installation Instructions

Before beginning installation, select a suitable location for your device to obtain maximum efficiency. Place it in a location that is:



Near a grounded power outlet



Clean and dust free



On a stable surface free from vibration



Well ventilated, with nothing blocking or covering the slots and openings on the top and bottom of the device, and away from sources of heat



Secluded from electromagnetic fields from electrical devices such as air conditioners, radio and television receivers.

Handling Precautions

WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage the device drives. Observe the following precautions when unpacking and installing your external storage product:



Do not drop or jolt the device.



Do not move the device while it is powered on.



Do not use this product as a portable device.



Do not remove all four data drives at the same time. This will cause your device to become unresponsive.

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

Product Components

Front View

PRODUCT OVERVIEW

Power button

Drive LEDs

Drive Bay Doors

Power LED

LCD Display

Scroll buttons

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

Back View

PRODUCT OVERVIEW

External DC In

Power port

Reset button

USB ports

Ethernet ports

Kensington® Security Slot

Component Icon Description

Ethernet port Connects the device to a local network.

USB 3.0 port Connects to a USB hard drive for additional storage.

Reset button

RESET

Restores settings such as the administrator user name and password for the device.

Power port Connects the device to an AC adapter and the power outlet.

Kensington security slot

For device security, the device is equipped with a security slot that supports a standard Kensington security cable. Visit http://www.kensington.com/ for more information.

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

GETTING STARTED

Getting Started

Physically Connecting the Device Getting Started Using Online Setup Software

Getting Started Without Online Setup Software Accessing Content

It’s easy to set up the WD My Cloud EX4 Personal Cloud Storage device -- all you have to do is unpack your device, connect it, and wait for the Power LED on the front of your device to turn a solid Blue. Then, download and run the quick setup software, available at

http://www.wd.com/setup.

Note: For information about safely shutting down and disconnecting the device, see

“Utilities” on page 131

Physically Connecting the Device

Note: Remove the sticker from the back of the unit prior to connecting your device.

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

GETTING STARTED

Follow the steps below to connect the WD My Cloud EX4 Personal Cloud Storage device to a home or small office network.

Important: To avoid overheating, make sure the device is upright as shown in

the illustration above and nothing is blocking or covering the slots and openings on the top and bottom of the device. In the event of overheating, the device will perform a safe shutdown, interrupting all processes currently being performed. If this occurs, data may be lost.

1. Using the provided Ethernet cable, connect one end of the Ethernet cable to the Ethernet port located on the back of the device.

Important: We recommend that you use the enclosed Ethernet cable for best

performance.

2. Connect the other end of the Ethernet cable directly into a router or network switch port.

3. Using the provided power adapter, connect one end of the adapter into the power supply socket on the back of the device.

4. Plug the power adapter into a power outlet. The unit powers up automatically.

Important: Wait for the WD My Cloud EX4 device to finish powering up

(approximately three minutes) before configuring it. You will know it is ready when the LED stops flashing and turns blue.

5. When the LED on your device turns a solid blue, click Next on your computer page.

LCD

The LCD on the front of the WD My Cloud EX4 device displays information that make using and maintaining your device easier. This includes:



Status Messages



Device name



IP address



Current firmware version



Fan speed



Drive status

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

GETTING STARTED

The WD My Cloud EX4 device allows you to scroll though the various informational messages on your device by pressing the scroll buttons:

Alerts

When an alert occurs, the alert message displays on the LCD screen as well as the Alert icon and window within the WD My Cloud EX4 Dashboard. For information on

managing your alerts, see “Managing Alerts” on page 31.

LEDs

Front Panel Power LED

The following table describes the front panel power LED behavior.

State Color Appearance State Description

Power Down Black

(off)

Powering Up Blue Flashing Device is powering on or in the process of

Power Up Blue Solid Device is in a power up (on) state.

Power Up (degraded) Red Flashing Device is powered up but the volume is

------- Device is inactive or in a power down (off) state.

updating the firmware.

degraded.

Software/firmware update

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

White

(may look somewhat violet)

Solid Firmware is currently being updated.

Front Panel Hard Drive (HDD) LEDs

The following table describes the front panel hard drive LED behavior.

Function Color Appearance Function Description

GETTING STARTED

No Drive Black

------ Drive is not present.

(off)

Drive Present, No

Blue Solid Drive is present but there is no activity.

Activity

Active Drive Blue Flashing Drive is present and showing drive activity.

Hard Drive fault Red Flashing The drive is present but has a hard drive

fault or failure.

Back Panel Ethernet (Network) LEDs

The following table describes the network and activity LEDs.

Note: Looking at the port, the LED on the top left is the Activity LED, and the one on the

Getting Started Using Online Setup Software

The online setup software walks you through the steps necessary to easily connect your device to your home or small office network. Use the following steps to download and run the online setup software, discover the device and get started using your device. The online setup software is available from WD’s Online Lear ning Center at

http://wd.com/setup/wdmycloudex4.

Downloading and Installing the Online Setup Software

Before plugging in your WD My Cloud EX4 device, use the following steps to download the software necessary to set up your device.

1. Open a web browser. For browser requirements, see “Web Browsers” on page 6.

2. In the address field, type http://wd.com/setup/wdmycloudex4 to display the Welcome to the Learning Center page:

3. Click WD My Cloud EX4 to display the download page:

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

GETTING STARTED

Note: The Learning Center automatically detects your operating system (OS). If you’d like

to download setup software for a different operating system, select your OS from the pull-down menu at the top of the page before selecting the Download Setup Software button.

4. Click the Download Setup Software button. The setup software downloads to your computer.

5. Access your downloaded files, then double-click Setup.exe (Windows) or WD My Cloud EX4 Personal Cloud Storage Setup.dmg (Mac) to open the setup software. The Getting Started window displays.

6. Click Get Started.

7. Read the Western Digital License Agreement that displays, then select the “I accept the terms of the License Agreement” check box and click Next.

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

GETTING STARTED

Connecting the Device to your Network

1. Review the information on the screen, then check your device to ensure that the device

name displays on the LCD of your WD My Cloud EX4.

2. When the LED on your WD My Cloud EX4 device is solid blue, click Next. The software discovers your device.

3. Select your WD My Cloud EX4 device and click Next.

4. The software checks your device then begins installing your software. Continue following the instructions outlined in “Creating a Personal Cloud” on page 16.

Note: If your device is not detected, continue to “Creating a Personal Cloud”.

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

GETTING STARTED

Creating a Personal Cloud

WD My Cloud EX4 web access provides fee-free remote access to your WD My Cloud EX4 personal cloud device. Once you create your account, you can access your device using your mobile devices with Internet access and from the WD My Cloud desktop application.

1. On the Set up your personal cloud screen, ensure that the

Also register WD My Cloud EX4 with this information is selected.

2. Optionally, enter your First Name, Last Name, your email address. Click Next. Your name is listed on the screen.



If you’d like to add additional users, click Add more users and enter your user information, then click the plus sign (+).



If you’d like to skip the add an account step, click Next. You have the opportunity to create your personal cloud when you create a user account (see “Adding a Single User” on page 36).

Note: You may see a message saying that it may take a few minutes for your email inbox to

receive instructions on accessing the WD My Cloud EX4 device remotely.

3. Check your email to confirm your new account, and then click Next to display

the Setup Complete screen.

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

Note: You may need to check your email spam folder if your spam filter does not allow

email from WD.

4. You’ve successfully set up your WD My Cloud EX4 device and can now:



Select (default) or clear the Install the WD My Cloud application check box.



Select (default) or clear the Place helpful shortcuts on my desktop check box.



Select (default) or clear the Recommended: Automatically update My Cloud whenever new firmware becomes available check box.

5. Click Finish to close the setup wizard.



If you selected the Install the WD My Cloud application check box:

GETTING STARTED

- Click Yes if you receive a warning prompt.

- On the My Cloud screen, select a language from the pull-down menu, then click

OK.

- Review the Western Digital License Agreement, then select I accept the terms of

the License Agreement, and click Next.

- Review the Apple License Agreement, then select I accept the terms of the

License Agreement, and click Install. The installation begins.

- When installation is complete, click Done.

Desktop Icons

If you are using a Windows computer, check the desktop to locate the following icons:

Opens the My Cloud EX4 Dashboard.

Displays the contents of the Public Share.

Opens the My Cloud application.

For Mac computers, check the desktop to locate your desktop icons.

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

GETTING STARTED

Getting Started Without Online Setup Software

If you do not use the online setup software to get started, you can still:



Use your WD My Cloud EX4 personal cloud storage device as an external hard drive, dragging and dropping files to and from it.



Configure the device using the WD My Cloud EX4 device’s dashboard. (See “The Dashboard at a Glance” on page 20.)



Back up files using USB, Remote, Internal, and Cloud backup (see “Backing Up and Retrieving Files” on page 52).

Accessing Content

The WD My Cloud EX4 device’s Public folder contains Shared Music, Shared Pictures, and Shared Videos subfolders. The existing content of the subfolders are files that you dragged and dropped or files that have been backed up from your computer or an attached USB drive.

Note: This manual uses the term shares and folders interchangeably.

Once you’ve physically connected your WD My Cloud EX4 device (see “Connecting the Device to your Network” on page 15), use the following steps to access the contents of your device.

If you’re operating systems

Then...

is...

Windows 8 1. On the Windows 8 Start page, type Computer

2. Click Computer.

3. In the left pane, click Network.

4. Double-click WDMYCloudEX4 and locate the device’s Public folder.

5. Double-click the Public folder to display the Shared Music, Shared Pictures, and Shared Videos subfolders. You can now drag and drop files into (and from) the shared media folders using Windows Explorer.

Windows Vista / Windows 7 1. Click >Computer >Network>WDMYCLOUDEX4 and, if

required, enter your network (router) credentials. The device’s Public and private folders (shares) display.

2. Double-click the Public folder to display the Shared Music, Shared Pictures, and Shared Videos subfolders. You can now drag and drop files into (and from) the shared media folders using Windows Explorer.

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

GETTING STARTED

If you’re operating systems

Then...

is...

Mac OS X (Leopard, Snow Leopard, Lion, Mountain Lion)

1. In a Finder window, click WDMyCloudEX4 under the shared items in the side bar.

2. If presented with an authorization page, select Guest, and then click Connect to display the Public share:

3. Double-click the Public folder to display the subfolders: Shared Music, Shared Pictures, Shared Videos, and Software. You can now drag and drop files into the shared folders using Finder:

4. If you want to create a shared drive icon permanently on your desktop, create an alias. Following are two ways to do this:

Note: Before creating an alias, click Finder > Preferences >

General and make sure Connected Servers is checked.

- Click the item you wish to alias (e.g., Shared Music), hold down

the mouse button, hold down the Cmd and Option keys simultaneously, and drag the item to where you want the alias to appear. Instead of moving the original item, this creates an alias at the new location.

- Right-click the item you want to alias (e.g., Shared Music), and

then click File > Make Alias.

Mapping the Public Folder (Windows)

-OR -

To map the WD My Cloud EX4 public folder for quick access in the future:

1. In Windows Explorer, under Network, click WDMYCLOUDEX4.

2. Right-click the Public folder and select Map Network Drive from the menu.

3. Select the desired letter from the Drive drop-down list.

4. Select the Reconnect at login check box.

5. Click Finish. Your Public drive is now mapped.

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

The Dashboard at a Glance

THE DASHBOARD AT A GLANCE

Launching the Dashboard Accessing the Dashboard for the First Time The Dashboard Home Page Obtaining Customer Support Common Tasks

Use the WD My Cloud EX4 dashboard to configure settings and to manage the device as you prefer. For example, you can set up user accounts and restrict access to the files on your WD My Cloud EX4 device, set up folders for storing files, and customize the device to suit your needs.

Launching the Dashboard

Use one of the following methods to launch the Dashboard:

IF you want to launch from . . . THEN . . .

Desktop Icon Double-click the Dashboard icon to launch the WD My

Cloud EX4 Dashboard.

A browser or Windows Explorer Using Device Name:

1. Enter the name of your WD My Cloud EX4 device (default name: wdmycloudex4EX4) in the browser’s address field:

- http://<device name> (Windows)

(Example: http://wdmycloudex4)

- https://<device name>.local (Mac)

(Example: https://wdmycloudex4.local)

2. Click Go.

Using IP Address:

1. Obtain the IP address from the WD My Cloud EX4 LCD screen

- Press the scroll bar to scroll through the LCD screen

information and obtain the IP address, as necessary.

2. Enter the IP address of your WD My Cloud EX4 device in the browser’s address field: http://<IP Address> (Example: http://192.168.1.22)

3. Click

Windows 8 1. On the Start page, type Computer

2. Click Computer.

3. In the left pane, click Network.

4. In the right panel, locate your WD My Cloud EX4 device under

5. Double-click the device, or right-click and select View

Windows 7/Vista 1. Click > Computer.

2. In the left panel, select Network

3. In the right panel, locate your WD My Cloud EX4 device under

4. Double-click the device, or right-click and select View

Go.

Storage.

device webpage from the resulting menu.

Storage.

device webpage from the resulting menu.

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IF you want to launch from . . . THEN . . .

Mac OS X 1. Click the Safari icon > bookmark icon > Bonjour.

2. Double-click the WD My Cloud EX4 device on the network.

Mobile Devices IOS Devices:

1. Open a browser.

2. In the Address bar, enter https://<device name>.local.

Android Devices:

1. Open a browser.

2. In the Address bar, enter http://<device name>.

Accessing the Dashboard for the First Time

Use the following steps when you initially access the WD My Cloud EX4 Dashboard.

Note: When initially log into WD My Cloud EX4, leave the Password field blank.

1. Click Login.

2. Select a language from the pull-down menu.

3. Click the WD End User License Agreement link, review the agreement, then click I agree to the WD End User License Agreement check box.

4. Click Continue.

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5. Enter your First Name, Last Name, and Email address to create an admin login for your WD My Cloud EX4 device, then click Save.



If you’d like to add additional users, enter the User Name, First Name, Last Name, and Email address of the additional users, then click Save for all additional users.

6. Click Next.

7. Review the information on the screen.



Click the Automatically update device firmware when available check box.



Click the Register the WD My Cloud EX4 device to receive continuous product support check box.

8. Click Finish. The WD My Cloud EX4 Dashboard displays.

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The Dashboard Home Page

The WD My Cloud EX4 Home page has an information bar at the top right, an icon bar across the page, and an instant overview of the status of the device’s main functions and links for updating settings.

Information

Icons

Navigation

Icons

Status and

Update panels

Information Icons

Icon Name Actions

USB devices connected to the WD My Cloud EX4

Alerts Click to display recent alerts about new firmware

Help Click to display a menu of ways of obtaining help.

Click to display the number of USB devices found.

and network issues and shortcuts to important settings.

• No Alert: The icon does not display a color.

• Informational Alert: The icon displays in Yellow.

• Critical Alert: The icon displays in Red.

Navigation Icons

Icon Name Actions

My Dashboard Home The Dashboard displays an instant overview of the status of

the device’s main functions and links for updating settings

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

Icon Name Actions

Users Create, change, and delete users and grant them full or

limited access to particular shares.

Shares Create, change, and delete shares (folders) and grant specific

users full, limited, or no access to particular shares

Cloud Access Set up, change, and remove remote cloud access to

particular shares.Monitor remote access status.

Backups Create backups to:

• a USB drive,

• Another WD My Cloud EX4 on your local network or on a remote network,

• Another location on your WD My Cloud EX4 device,

• an Cloud backup site.

Storage Select the way your WD My Cloud EX4 device stores your

data.

THE DASHBOARD AT A GLANCE

Apps Add or remove various apps that allow you to use your device

more productively.

Settings Configure advanced settings for your WD My Cloud EX4

device, including:

• General device settings,

• Network configurations,

• ISO mount options,

• Media options,

• Device utility tasks,

• Notification settings,

• Firmware update settings.

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Viewing Device Status and Making Updates on the Home Page

The main body of the Home page shows the status of the device and its functions and provides shortcuts to the most necessary tasks.

Capacity

The Capacity panel displays the amount of free storage left on your WD My Cloud EX4 device.

1. To see detailed information, click the arrow in the lower right to display the current usage of the drive’s capacity:

2. To return to the Home page, click

Close.

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Device

The Device section identifies the overall health of the system, indicates the current version of your firmware and, informs you if firmware updates are available.

Diagnostics

The Diagnostics panel displays a snapshot of the system’s components and identifying the overall health of the WD My Cloud EX4 device.

1. To see details about the status of system components, click the arrow on the right side of the panel.

2. To return to the Home page, click

Close.

Firmware

The Firmware panel displays the current version of firmware loaded on your WD My Cloud EX4 device. A green check mark indicates that your firmware is up-to-date

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1. To view whether an updated version of the firmware is available, click the arrow on the right side of the panel to display firmware availability:



If an update is available, click Install and Reboot to update your device.

2. To return to the Home page, click

OK or Cancel.

Note: If new firmware is available, see “Firmware Update” on page 136 for information on

updating your WD My Cloud EX4 device.

Network Activity

The Network Activity panel displays the system activities and processes that are running on your WD My Cloud EX4 device. At a glance, you can see the network, CPU, and RAM activity.

1. To view a list of all the system activities and processes that are running on your WD My Cloud EX4 device, click arrow in the lower right of the panel to display:

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

CPU: Click the right arrow to view the CPU activity. Click Back to return to the Device Activity pane. Click Close to return to the Home page.



Memory: Click the right arrow to view the Memory activity. Click Back to return to the Device Activity pane. Click Close to return to the Home page.



Network: Click the right arrow to view the network activity. Click Back to return to the Device Activity pane. Click Close to return to the Home page.



Process: Click the right arrow to view the process information. This list displays the list of active processes and the amount of CPU and Memory usage for each process

.Click Back to return to the Device Activity pane. Click Close to return to

the Home page.

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Cloud Devices

The Cloud Devices panel displays the number of cloud devices currently accessing the WD My Cloud EX4 device remotely.

1. To add cloud access for a user, click the plus sign (+) in the lower right of the panel to display:

2. To generate an activation code, click the Get Code button.

3. Follow the page instructions to connect your tablet or mobile device to the

WD My Cloud EX4 device.

Users

The Users panel displays the number of users currently set up to use the WD My Cloud EX4 device.

1. To add a user, click the plus (+) sign in the lower right of the panel:

Note: When you enter the email address on the Add User screen, a new account is

created for wdmycloud.com. An email is sent to the email address entered with instructions on how to access wdmycloud.com for cloud access.

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2. Enter the required information and click Next.

3. To assign a password, click the toggle button , enter a password, then confirm your

password. Click Next.

4. To assign a group to the new user, click the check box next to a group, then click Next.

5. Enter the Quota Amount, or leave the values blank for unlimited space, then click Save.

You’ve added a new user.

Apps

The Apps panel displays the apps currently installed on your WD My Cloud EX4 device.

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1. To view the installed apps, click the arrow in the lower right of the panel to display:

Note: To install an app, see “Managing Apps on the WD My Cloud EX4” on page 83.

2. To return to the Home page, click Close.

Managing Alerts

Alerts display system messages containing pertinent information about the status of your WD My Cloud EX4 device. There are three types of alerts:

Alert Icon Type of Alert Description

Informational Informational alerts keep you updated on non-vital system

information. Example: Reboot Required

Warning Warnings presents a condition that might cause a problem in

the future. Example: Network Disconnected.

Critical This alert is presents an error or problem that has occurred,

usually a system failure. Example: Fan Not Working

These alerts appear on the LCD display of your device and on the WD My Cloud EX4 device Dashboard in the upper right side of the screen.

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Viewing Alert Details

1. On the Dashboard, click the Alert icon in the upper right corner.

2. Select the arrow next to the alert you’d like to view from the Alert list or click View All

to review details for all of your alerts.

3. Review the selected alert, then click Close.

Dismissing an Alert

1. On the Dashboard, click the Alert icon in the upper right corner.

2. Select the delete icon next to the alert you’d like to dismiss.



To dismiss all alerts, click View All, then click Dismiss All.

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Obtaining Customer Support

To open the Support page:

1. Click the Help icon on any page to display the Help menu.

2. Click Support to display the following page:

If a problem occurs with the WD My Cloud EX4 device, WD Technical Support will need information about your WD My Cloud EX4 device to troubleshoot and determine the best solution. There are two ways in which you can get your device info and request support:



Run a system report and send it to WD automatically,



Create a system report manually and send it to WD.

Requesting Automatic Support

In the Request Automated Customer Support section:

1. Click the Privacy Policy link to review WD's privacy policy.

2. Click the Attach my device’s diagnostic report and request support check box.

3. Click the Request Support button.

Creating and Saving a System Report

In the Create and Save System Report section:

1. Click Create and Save. This saves the file to your computer.

2. If desired, email the report to WD Technical Support.

Obtaining Other Support

In the Support Resources section are links to additional resources:



To obtain the most recently updated user manual, click the Product Documentation link.



To see answers to frequently asked questions and instructions, click the FAQs link.



To discuss your WD My Cloud EX4 device with other users, click the Forum link.



To see WD phone numbers and other contact information, click the Contacts link.

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Common Tasks

The next few chapters step you through the procedures for configuring and using the WD My Cloud EX4 device. The following table provides shortcuts to instructions for some common tasks.

How do I ... See ...

Set up the device on my network page 9

Upload and back up content to the device page 52

Adding users page 35

Create shares page 48

Access content from the device (public and private shares) page 18

Enable or disable remote access (you and people you want to share with) page 88

Download WD mobile apps page 90

Back up the device page 52

Enable DLNA and iTunes page 103

Use media servers page 101

Update firmware page 137

Shut down or reboot the WD My Cloud EX4 device page 133

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MANAGING USERS, GROUPS AND SHARES

Managing Users, Groups and Shares

About Users

Viewing Users Adding a Single User Adding Multiple Users Editing User Settings Updating a User Password Assigning Share Access to Users Assigning a Group to a User Quota Rules Assigning Quotas to a User Removing a User

About Groups

Viewing Groups Adding a Group Editing Group Settings Assigning Share Access to Groups Assigning Quotas to a Group Removing a User

About Users

The Administrator, normally the device owner, is the person in charge of setting up the device. As the WD My Cloud EX4 device owner, you have a special user account (admin) that provides you with administrator privileges. With these privileges, you can set up and configure the device to your specific needs and add other users to your personal cloud. You also have the power to determine exactly what users can access on the device.

About Shares

Viewing a List of Shares Creating a New Share Making a Share Private Editing Share Settings Deleting a Share

As a default, the administrator (admin) user name does not have a password. You can create one at anytime (see “Updating a User Password” on page 41).

Note: Only one individual at a time can use the Administrator logon ID to log into the web

browser application. Because of this, ensure that you log out of the WD My Cloud EX4 device web browser application when you’re not using it. This allows other users authorized to use the Administrator logon ID to access the web browser application. See Energy Saver - Web Access Timeout on page 115 to automatically log out of the application after a set amount of time.

The Users screen displays a list of the current users and allows the Administrator to view user details, create new users, create groups, and grant a user access to existing shares.

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Viewing Users

1. On the navigation bar, click Users to display the Set Up Users screen.

2. To view user details, click a user name on the left pane. The user’s profile and share

access information display. A user can have view only, read/write, or no access to a share.

Adding a Single User

The Administrator adds user accounts and sets the parameters of the shares that a user can access. Use the following steps to add a single user account.

1. To add a user, click in the lower left side of the screen.

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2. Enter the User Name, First Name, Last Name and Email address (optional) of the user

you’d like to add in the applicable fields, the click Next.

3. To assign a password, click the toggle button , enter a password, then confirm your

password. Click Next.

4. To assign a group to the new user, click the check box next to a group, then click Next.

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5. Enter the Quota Amount, or leave the values blank for unlimited space, then click Save.

(See “Quota Rules” on page 43 for information on quotas.) You’re new user account displays on the left pane of the Set Up Users screen.

Adding Multiple Users

Use the following steps to add multiple user accounts.

1. To add multiple users, click Add Multiple Users in the lower left side of the screen.

2. Select how you’d like to enter your users into the device, then click Next.



Create Multiple Users: Allows you to enter users manually. See “Create Multiple Users” on page 39



Import Users: Allows you to import a list of users into the device. Continue to See “Import Multiple Users” on page 40

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Create Multiple Users

1. Enter the following information on the Create Multiple Users screen, then click Next:



Username Prefix: Enter a prefix for your user name. This will be added to the Account Prefix to create the User Name. (Example: HR)



Account Prefix: Enter a numeric account prefix. This will be added to the Username Prefix to create the User Name (Example: 143)



Number of Users: Enter the number of User accounts you’d like to create. The maximum number you can add displays to the right of this field.



Password: Enter a password for the user accounts.



Confirm Password: Confirm the password for the user accounts.



Overwrite Duplicate Accounts (optional): Select this check box to overwrite any existing duplicate accounts on your device.

2. To assign a group to the new users, click the check box next to a group, then click Next.

3. Enter the Quota Amount, or leave the values blank for unlimited space, then click Next.

(See “Quota Rules” on page 43 for information on quotas.)

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4. You’re new user accounts displays on screen. Click Save to save them to your device.

Import Multiple Users

1. Click Download. This downloads a .txt file identifying the format you’ll need to set up your user import file.

2. Create and save your import file. Your import file should be formatted as follows:



User import file format: #user name/user password/user groups/ shared folder(rw)/ shared folder(ro)/ shared folder(deny)/user quota



Example: #user/pw/g1:g2/folder1:folder2/folder3:folder4/folder5:folder6/0:0:0:0

3. Click Import User List, then select the import file you created.

4. Click Next.

5. Select the applications you’d like the new user accounts to have access to, then click

Next.

6. Click Save. Your new user accounts save to your device.

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Editing User Settings

1. On the Set Up Users screen, select the user whose information you’d like to edit. The User Profile and Share Access panels display.

2. Modify the required and optional settings as desired. To update the user’s access to

shares, See “Assigning Share Access to Users” on page 42

Updating a User Password

When viewing details about a user, the Administrator can add or change the user’s password (no password is the default setting). Use the following steps to update a user password.

1. On the Set Up Users screen, select a user from the list on the left.

2. Click the toggle button if no password has been previously created.

3. Click Configure to the right of the toggle button to display the Edit Password

screen:

4. Enter the new password in both the Password and Confirm Password fields.

5. Click Save.

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Assigning Share Access to Users

Once a user account is created, you can assign access to the various shares on your WD My Cloud EX4 device using the following steps.

1. On the Set Up User screen, select the user for which you’d like to assign a share.

Note: Only private shares can be edited. Public shares always have read/write access and

are therefore grayed out on the screen.

2. In the Share Access area, select the type of access you’d like to assign to the selected

user:



Read/Write Access: Select this option to provide the user account with read/

write access to the selected share. The user can view and update the share.



Read Only Access: Select this option to provide the user account with read

only access to the selected share. The user can view the share but can't update it.



Deny Access: The User account has no access to this share.

The user account is updated with your share access selections.

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Assigning a Group to a User

Use the following steps to assign a Group to a user account.

1. On the Set Up Users screen, select the user from the left pane.

2. In the Group Membership field, click Configure.

3. Select the check box next to the Group you’d like the user to join, then click Save.

Quota Rules

Assigning user quotas allows you to better control the disk space allocated to a user or a group. There are various rules dictating the which quota takes precedent over another.



User quota must be ≤ the group quota. (e.g., If your group has a 20GB quota and you try to set the user quota to 30GB quota, you will be prompted to reduce your user quota to be equal to or less than the group quota).



If the user quota is not set, the group quota will be assigned to the user.



When a user quota is set prior to joining a group and a group is assigned:

- If the user quota > group quota, the individual user ‘s quota will automatically be

reduced to the group quota amount.

- If the user quota is ≤ group quota, the individual user quota will remain unchanged.

Assigning Quotas to a User

Use the following steps to assign a quotas to a user account. A quota determines the amount of disk space allocated to the user on the WD My Cloud EX4 device.

1. On the Set Up Users screen, select the user from the left pane.

2. In the Quotas field, click Configure.

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3. Enter the amount of space you’d like to assign to the user on the WD My Cloud EX4

device.



To assign unlimited space, leave the Quota Amount field(s) blank.

4. Click Save.

Removing a User

Use the following steps to delete users from the WD My Cloud EX4 device.

Note: The Administrator account can not be deleted.

1. On the Set Up Users screen, select the user you’d like to delete in the left pane.

2. Click the Remove User icon .

3. In response to the confirmation message, click OK. The user account is removed from

the device and no longer displays in the user account list.

About Groups

A group allows easier management of multiple users. The permissions and privileges you assign to group accounts determine the actions that can be taken by that group.

Viewing Groups

1. On the navigation bar, click Users to display the Set up User screen.

2. Select the Group icon in the upper left part of the screen.

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3. To view group details, click a group name on the left pane. The group profile information

displays.

Adding a Group

1. To add a group, click in the lower left side of the Set Up Groups screen.

2. Enter a Group Name.

3. Click the check box next to the user’s you’d like to add to your new Group, then click

Next.

4. Enter the Quota Amount, or leave the values blank for unlimited space, then click Save.

You’re new group account displays on the left pane of the Set Up Groups screen.

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Editing Group Settings

1. On the Set Up Groups screen, select the Group whose information you’d like to edit. The Group Profile and Share Access panel displays.

2. Modify the required and optional settings as desired. To update the group’s access to

shares, See “Assigning Share Access to Groups” on page 46

Assigning Share Access to Groups

Once a group account is created, you can assign access to the various shares on your WD My Cloud EX4 device using the following steps.

1. On the Set Up Groups screen, select the group for which you’d like to assign a share.

2. In the Share Access area, select the type of access you’d like to assign to the selected

user:



Read/Write Access: Select this option to provide the group account with read/ write access to the selected share. The group members can view and update the share.



Read Only Access: Select this option to provide the group account with read only access to the selected share. The group member can view the share but can't update it the share.



Deny Access: The group has no access to this share.

The group is updated with your share access selection once it is selected.

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Assigning Quotas to a Group

Use the following steps to assign a quotas to a Group. A quota determines the amount of space assigned to the user on the WD My Cloud EX4 device. (See “Quota Rules” on page 43 for information on quotas.)

1. On the Set Up Groups screen, select the group from the left pane.

2. In the Quotas field, click Configure.

3. Enter the amount of space you’d like to assign to the group on the WD My Cloud EX4 device. To assign unlimited space, leave the Quota Amount field(s) blank.

4. Click Save.

Removing a Group

Use the following steps to delete users from the WD My Cloud EX4 device.

1. On the Set Up Group screen, select the user you’d like to delete in the left pane.

2. Click the Remove Group icon .

3. In response to the confirmation message, click OK. The Group account is removed from the device and no longer displays in the Group account list.

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About Shares

A share is an area on the WD My Cloud EX4 device for storing files (similar to a folder or directory).

Note: In this manual, we use the terms share and folder interchangeably.

A share can be public so that all users can access the contents, or private to limit access to selected users. The Shares icon on the navigation panel displays a list of shares on the WD My Cloud EX4 device and enables the Administrator to manage shares and user access.

Note: USB flash drives can be mounted as a share, however, they are not editable.

Viewing a List of Shares

Click the Shares icon on the navigation bar to display a list of shares on the WD My Cloud EX4 device. For each share name, the description, and the media serving and public access status display.

Use the following steps to view a list of shares.

1. On the navigation bar, click Shares to display the About Shares page.

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2. Click a share to display its profile and user access information.

Note: Only private shares can be edited. Public shares always have read/write access and

are therefore greyed out.

Creating a New Share

You can create a share and designate it as public or private. For example, if the share contains financial information, you may want to make the share private. Or, if there are photos you would like a friend to see, you can make the share public to that friend.

1. Click the Shares icon on the navigation bar to display the About Shares screen.

2. Click the Add a Share icon .

3. Complete the following settings:

Volume Select the volume from the pull-down menu.

Share Name Assign a name to the share. (Names must be case sensitive, and

contain 1-32 alphanumeric characters but no spaces.)

Share Description (optional) Enter a brief description of the share to remind yourself of what it

contains. Note that share descriptions must begin with an alphanumeric value and can contain up to 256 characters.

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Enable Recycle Bin (optional) The Recycle Bin contains any files deleted from the WD My Cloud

EX4 device. If you’d like to use the Recycle Bin, click the toggle button .

(Default is OFF.)

Note: The Recycle Bin is only available for Windows

SMB files.

4. Click Next.

5. Complete the following settings:

Enable Media Serving (optional) This option allows you to stream media stored in this share to other

devices. If you’d like to Enable Media Serving, click the toggle button

FTP Access (optional) This allows FTP access on this share. If you’d like to use FTP

Access, click the toggle button .

Note: FTP access must be enabled before you can

WebDAV Access (Optional) This allows WebDAV access on this share. If you’d like to use

WebDAV Access, click the toggle button .

Note: WebDAV access must be enabled before you can

provide FTP access for a share. See “Network Services” on page 120 for instructions on how to enable FTP access.

provide FTP access for a share. See “Network Services” on page 120 for instructions on how to enable WebDAV access.

6. Click Next.

7. If you’d like to allow NFS Access, click the toggle button , then click Save. The About Shares window returns, listing the new share and displaying its profile and user access information.

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Editing Share Settings

1. On the Set Up Shares screen, select the share you’d like to edit. The Share Profile panel

display.

2. Modify the required and optional settings as desired.

Making a Share Private

If you decide to limit access to a public share, use the following steps to convert it to a private share.

Note: Once you make a share private, you must access the share with a user name and

password.

1. On the Set Up Shares screen, select the share that you’d like to make private.

2. In the Public field, click the toggle button to turn public access to the share off.

3. In the User Access section, select the level of access for each user. Your Share is updated as you make your selections.

Deleting a Share

WARNING! Deleting a share erases all files and folders on that share.

1. On the Set Up Shares screen, select the share that you’d like to delete.

2. Click the Delete Share icon .

3. In response to the confirmation message, click OK. The selected share is now deleted and removed from the list of shares.

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

Backing Up and Retrieving Files

BACKING UP AND RETRIEVING FILES

About Backups Managing a USB Device and USB Backups Remote Backups Internal Backups Cloud Backups

About Backups

There are various ways to backup your data on the WD My Cloud EX4 device. These include:

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USB Backup—Allows you to backup WD My Cloud EX4 device data to and from your a USB device.

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Remote Backup—Allows you to backup WD My Cloud EX4 device data to and from another WD My Cloud EX4 device.

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Internal Backup—Allows you to backup data from one storage location to another on your WD My Cloud EX4 device

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Cloud Backup—Allows you to backup WD My Cloud EX4 device data to an external cloud backup service.

Managing a USB Device and USB Backups

When you attach a USB drive to the WD My Cloud EX4 device, you turn it into a network drive. Once connected, the USB drive has the following capabilities:

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When you connect an external USB drive such as a WD Passport, a memory stick, or a camera to the WD My Cloud EX4 device, you can access it with Windows Explorer or Mac Finder.

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The USB drive can serve as a target for backups.

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You now have the option of mapping the drive as a user share drive.

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If a WD external drive has been locked, when it is attached to the WD My Cloud EX4 device, it maintains that security and can be unlocked or relocked using the Dashboard.

Connecting A USB Drive

Connect a USB hard drive to the USB port on the rear of your WD My Cloud EX4 device for additional storage and backup capabilities. The USB drive appears as a share on the WD My Cloud EX4 dashboard. (See“About Shares” on page 48.)

The WD My Cloud EX4 device supports the following formats for externally attached USB drives:

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FAT/FAT32

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NTFS (read and write capability)

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HFS+J

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Linux Ext2, Ext3/Ext4

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XFS

WARNING! Mounting or ejecting a USB drive while performing an NFS

or AFP file transfer will interrupt the file transfer process.

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Creating a USB Backup

Use the following steps to backup your data on your WD My Cloud EX4 to or from a USB device.

1. On the navigation bar, click Backups to display the Backups screen.

2. Click USB Backups, if not already selected.

3. Complete the following fields to create a USB backup job:

Job Name Enter a Job Name for your backup.

Direction Indicate the direction of your backup from the pull-down menu.

Options include:

• USB to NAS: Backs up the data on your USB device to the WD My Cloud EX4 device.

• NAS to USB: Backs up the data on your WD My Cloud EX4 device to a USB device.

Source Folder Click Browse and select the folder you'd like to backup from your

destination device

Destination Folder Click Browse and select the folder to which you'd like to backup

your source device.

4. Click Create. This creates the backup job for the requested backup

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5. In the USB Backup Jobs area, click the arrow to begin your backup.

The progress of the backup displays in the USB Backup Jobs area.

Viewing the Details of a USB Backup Job

1. On the USB Backups screen, under USB Backup Jobs, select the job you’d like to modify, then click the Edit Job button .

2. Review the USB Details screen, then click Close to close the screen.

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Editing a USB Backup Job

1. On the USB Backups screen, under USB Backup Jobs, select the job you’d like to modify, then click the Edit Job button .

2. In the USB Backup area, make the necessary changes to your job, then click Save.

Deleting a USB Backup Job

1. On the USB Backups screen, under USB Backup Jobs, select click the Delete Job button next to the job you’d like to delete.

2. In response to the confirmation message, click OK. The selected USB Backup job is

now deleted and removed from the USB Backup Jobs list.

Remote Backups

Backup your WD My Cloud EX4 device to another WD My Cloud EX4 device.

Before you proceed with a remote backup, ensure the following:

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You have a remote WD My Cloud EX4 device to backup this device to. Existing shares and data from this device will be copied to the target device in addition to previously existing data.

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The remote Server setting is turned ON in the remote WD My Cloud EX4 device.

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The backup password for the remote WD My Cloud EX4 device is enabled.

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You have enabled port forwarding in order to see the remote WD My Cloud EX4 device over the internet.

For additional information on remote backups, see Knowledge Base Answer ID 10637.

Creating a Remote Backup

Use the following steps to backup your WD My Cloud EX4 to a remote device.

1. On the navigation bar, click Backups to display the Backups screen.

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2. Click Remote Backup.

3. Click the Create Remote Backup button.

BACKING UP AND RETRIEVING FILES

4. Place a check mark in the box next to the share you’d like to backup, then click Next.

5. In the Remote IP field, enter the IP address of the remote backup server.

(Example 192.168.1.16)

6. In the Password field, enter the password for the remote backup server, then click

Next.

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7. Place a check mark in the box next to the share where you’d like to back up your data,

then click Next.

8. Complete the following fields to create a Remote backup job, then click Next:

Job Name Enter a Job Name for your backup.

Auto Update

Backup Now Click Ye s to begin your remote backup now. Click No create a

Click the toggle button to enable the Autoupdate feature.

remote backup job for future backup.

9. Review the details of your Remote Backup job, then click Finish.

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Viewing the Details of a Remote Backup Job

1. On the Remote Backup screen, under Remote Backup Jobs, click the Details button

next to the job you’d like to view.

2. Review the Details screen, then click Close to close the screen.

Recovering a Remote Backup

Use the following steps to recover the data you saved on your remote server. This process saves recovers the data your saved on the remote server to your local server.

1. On the Remote Backup screen, under Remote Backup Jobs, click the Recover button

next to the job you’d like to view.

2. On the Recover screen, click OK. Your data recovery begins.

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Deleting a Remote Backup

1. On the Remote Backup screen, under Remote Backup Jobs, click the Delete button next to the job you’d like to view.

2. In response to the confirmation message, click OK. The selected Remote Backup job

is now deleted and removed from the Remote Backup Jobs list.

Internal Backups

Internal backups allow you to make backups of the existing content from one storage location to another on your WD My Cloud EX4 device.

Creating an Inter nal Backup

Use the following steps to backup your WD My Cloud EX4 internally.

1. On the navigation bar, click Backups to display the Backups screen.

2. Click Internal Backups, if not already selected.

3. Complete the following fields to create a USB backup job:

Job Name Enter a Job Name for your internal backup.

Source Folder Click Browse and select the folder you'd like to backup from your

destination device

Destination Folder Click Browse and select the folder to which you'd like to backup your

source device.

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Recurring Backup If you’d like to use the Recurring Backup feature,:

1. Click the toggle button to enable the Recurring Backup feature.

2. Select the frequency of the backup: Daily, Weekly, Monthly

3. Select a time (hour and minutes) from the pull-down menu.

4. If you did not enable the Recurring backup field:

• Click the Date field and select the date you’d like the backup to occur.

• Select a time (hour and minutes) from the pull-down menu.

Incremental Backup Click the check box if you’d like this job to be an incremental backup.

5. Click Create. Your job displays in the Internal Backup Queue area and will begin backing up at the indicated time.

Initiating an Immediate Internal Backup

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On the Internal Backups screen, under Internal Backup Queue, select the job you’d like to modify, then click the Begin Now button.

The internal backup begins.

Modifying an Internal Backup Job

1. On the Internal Backups screen, under Internal Backup Queue, select the job you’d like

to modify, then click the Edit button.

2. In the Internal Backup area, make the necessary changes to your job, then click Save.

Viewing Inter nal Backup Details

1. On the Internal Backups screen, under Internal Backup Queue, select the job you’d like

to modify, then click the Details button.

2. Review the details of your Internal Backup job, then click Close.

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Deleting an Internal Backup Job

1. On the Internal Backups screen, under Internal Backup Queue, select the Delete

button.

2. In response to the confirmation message, click OK. The selected Internal Backup job is now deleted and removed from the Internal Backup Jobs list.

Cloud Backups

A cloud backup allows you to create remote backups that are accessible over the internet and through various mobile devices. WD My Cloud EX4 device uses the following cloud services to create remote backups:

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ElephantDrive: ElephantDrive is a cloud backup service that provides secure and automatic backups to your files remotely.

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Amazon S3: Amazon Simple Storage Service (S3) is an online file storage web service that can be used to store and retrieve any amount of data, at any time, from anywhere on the web.

Enabling ElephantDrive Cloud Backup

ElephantDrive is a cloud backup service that provides secure and automatic backups to your files remotely. Once enabled, ElephantDrive automatically syncs with your device. For additional information about ElephantDrive Cloud Backups, see

http://home.elephantdrive.com/welcome/wdc/.

Use the following steps to enable a cloud backup using ElephantDrive.

1. On the navigation bar, click Backups to display the Backups screen.

2. Click Cloud Backups, if not already selected.

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3. Click Elephant Drive at the top of the screen.

4. In the ElephantDrive field, click the toggle button to turn on your ElephantDrive cloud backup.

5. Click Register. The Register screen displays.

6. Enter the following information, then click Register:

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Email address: Enter the email address you’ll use to receive information from ElephantDrive.

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Password: Enter a password for your new account

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Verify Password: Reenter you’re your password.

7. You’ve now enabled your ElephantDrive cloud backup.

Backing Up with ElephantDrive

Once you’ve enabled ElephantDrive, use the following steps to create a cloud backup.

1. On the navigation bar, click Backups to display the Backups screen.

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2. Click Cloud Backups, if not already selected.

3. Click Elephant Drive at the top of the screen.

BACKING UP AND RETRIEVING FILES

4. In the Access Backups field, click Login.

5. Enter the E-mail and Password you used when you registered with ElephantDrive in Step 6 on page 62.

6. Click Login.

7. In the Elephant Drive field, click the New device backup wizard link.

8. Follow the steps outlined in the ElephantDrive backup wizard to create your cloud backup.

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Enabling an Amazon S3 Cloud Backup

Note: Before creating your Cloud backup, sign-up with for the Amazon S3 service at

http://aws.amazon.com/s3.

Once your Amazon S3 account is setup, use the following steps to create a cloud backup.

1. On the navigation bar, click Backups to display the Backups screen.

2. Click Cloud Backups, if not already selected.

3. Click Amazon S3 button at the top of the screen.

4. Click Create.

5. Enter a Job Name for your cloud backup, then click Next.

6. Enter the following information supplied by Amazon S3:

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Region: Select the Region used for your cloud from the pull-down menu.

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Access Key: Enter the Access Key supplied to you by Amazon S3.

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Private Key: Enter the Private Key supplied to you by Amazon S3.

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Remote Path: Enter the remote path for your cloud. This is normally your Bucket name.

7. Click Next.

8. Enter the following information, then click Next:

Type Select one of the following options:

• Upload: Backs up your WD My Cloud EX4 data to your Amazon S3 bucket.

• Download: Backs up your Amazon S3 bucket to your WD My Cloud EX4 device.

BACKING UP AND RETRIEVING FILES

Backup Type Select the type of backup you’d like to perform from the pull-down

menu. Options include:

• Overwriting existing file(s): Overwrites files in the target folder that have the identical name as your source file.

• Full Backup: Creates a separate folder containing all of the backup data each time the backup is performed.

• Incremental Backup: Overwrites files with source files that are newer than the target files.

9. In the Local Path field, enter a path for your backup on your WD My Cloud EX4 server.

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Click Browse to browse to a location for your backup on the device. (Example Volume_1/backup)

10. Click the toggle button to activate the Autoupdate feature. This automatically updates your backup based on a schedule you create.

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If you activate the Autoupdate feature:

- Select the Autoupdate schedule: Daily, Weekly, or Monthly

- Select the Autoupdate Time from the pull-down menu (Daily option).

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Select Autoupdate Date and Time from the pull-down menus (Weekly or Monthly option).

11. If you don’t select Autoupdate, in the Backup Now field, indicate whether you want to begin the backup now.

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Select Ye s to begin your backup now.

12. Click Next.

13. Review your settings, then click Finish. Your Amazon S3 Cloud backup is created. The new job displays in the Amazon S3 Queue section of the Amazon S3 Backup page.

Note: Access your Amazon S3 Cloud backup bucket to view your device backups.

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MANAGING STORAGE ON THE WD MY CLOUD EX4

Managing Storage on the WD My Cloud EX4

Storage Types RAID Storage iSCSI Storage

Storage Types

There are several ways to manage your storage on the WD My Cloud EX4 device:

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RAID Storage

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iSCSI

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Volume Virtualization

The Storage page within the WD My Cloud EX4 allows you configure the storage within your device and view the status and capacity of the disks within your device. This chapter provides details on managing the storage on your WD My Cloud EX4 device.

RAID Storage

RAID (Redundant Array of Independent Disks) allows you to store the same data in different places on multiple hard drives, providing necessary redundancy, greater performance, and data integrity. There are several different levels of RAID, each one providing a different method of sharing or distributing data among the drives. Your WD My Cloud EX4 server allow you to select from the following storage modes:

RAID Mode Description

JBOD The use of one or more drives not in a RAID configuration but managed as

separate logical volumes.

Spanning Combination of drives in a linear fashion to create one large logical volume.

RAID 0 RAID 0 mode provides disk striping across all drives in the RAID drive group. RAID

0 does not provide data redundancy but does provide the best performance of any RAID levels. RAID 0 breaks up data into smaller segments and stripes the data segments across each drive in the drive group.

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RAID Mode Description

RAID 1 In RAID 1 mode, the RAID controller duplicates all data from one drive to a second

drive in the drive group. RAID 1 provides complete data redundancy but doubles the required data storage capacity.

RAID 5 RAID 5 mode provides data redundancy, high read rates, and good performance

in most environments. It also provides redundancy with the lowest loss of capacity. RAID 5 is best suited if you are performing a lot of small input/output (I/O) transactions simultaneously.

RAID 10 RAID 10 mode is a combination of RAID 0 and RAID 1. RAID 10 breaks up data

into smaller blocks and mirrors the blocks of data to each RAID 1 drive group. The first RAID 1 drive in each drive group then duplicates its data to the second drive. RAID 10 is best used with data storage that needs 100 percent redundancy of mirrored drive groups and that also needs the enhanced I/O performance of RAID 0.

Viewing the Current RAID Mode

Use the following steps to view the RAID mode currently being used on your device.

1. On the navigation bar, click Storage to display the Storage screen.

2. Click RAID, if not already selected.

3. In the RAID Profile, the following information displays:

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Raid Health

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Auto-Rebuild status

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Raid Volume

Changing the RAID Mode

Use the following steps to change the current RAID mode on your WD My Cloud EX4 device.

WARNING! Changes made to your RAID Mode will delete all of your data

and your user settings. See “Saving a Configuration File” on page 132 for information on saving your user settings.

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1. On the navigation bar, click Storage to display the Storage screen.

2. Click RAID, if not already selected.

3. Click Change RAID Mode at the bottom of the screen.

4. Review the Warning message, then click OK.

5. Select the RAID mode you’d like to use for your WD My Cloud EX4 server.

Options include:

JBOD The use of one or more drives not in a RAID configuration but

managed as separate logical volumes.

Spanning Combination of drives in a linear fashion to create one large logical

volume.

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RAID 0 Data is striped across multiple hard drives, enabling accelerated

reading and recording of data by combining the work of two or more drives to increase performance.

RAID 1 Two instantaneous copies of the data are recorded on separate hard

drives so if one of them fails, other(s) continue to read/write data until the faulty hard drive is replaced.

RAID 5 Offers superior performance and protection by striping data across 3

or more drives and dedicating a quarter of each drive to fault tolerance.

RAID 10 RAID protocol in which data is written in stripes across primary disks

that have been mirrored to the secondary disks.

6. Select the Switch to <RAID Mode> check box, then click Next.

7. Review the status of your hard drives, then click Next.

8. Using the Volume slider, select the amount of space you’d like to dedicate to the selected RAID mode.

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To configure your volume as RAID 5+spare, click Create Spare Disk.

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If you choose not to use the entire volume for your RAID selection, you can configure the remaining disk space as Spanning by selecting the Configure the remaining disk space as Spanning check box.

9. Click Next.

10. Select the type of encryption you’d like on the volume.

Note: Encryption is not available for certain regions.

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Click to encrypt the selected volume.

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Click to keep the volume unencrypted.

11. Review the summary of your selections, then click Next.

12. Review the warning screen, then click Finish.

The requested hard drive changes begin. Do not turn off your WD My Cloud EX4 device while these changes are in progress.

13. When the process is complete, click Finish again.

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Auto-Rebuilding your RAID

The Auto-Rebuilding option allow you to automatically rebuild the RAID for your WD My Cloud EX4 device in case of drive corruption. Use the following steps to enable the autorebuild option.

1. On the navigation bar, click Storage to display the Storage screen.

2. Click RAID, if not already selected.

3. Review the Auto-Rebuild field to determine whether your WD My Cloud EX4 server is currently setup for auto-rebuild.

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If Auto-Rebuild is off, Click the toggle button to enable Auto-Rebuild.

iSCSI Storage

Internet SCSI (iSCSI) is an industry standard developed to enable transmission of iSCSI block storage commands and data over an existing IP network by using the TCP/IP protocol. The encapsulated iSCSI commands and data can be transmitted over a local area network (LAN) or a wide area network (WAN). As with traditional iSCSI, an iSCSI storage solution requires at least one “initiator” residing on the client computer and at least one “target” residing on the storage server.

Once the connection is established between the iSCSI initiator and the iSCSI target, the operating system on the iSCSI initiator sees the storage as a local storage device that can be formatted, read, and written in the usual manner.

Your WD My Cloud EX4 allows you to create and manage iSCSI targets. The iSCSI target provides storage, similar to a local hard disk drive, but is accessed over a network rather than locally. The iSCSI target is protected by the underlying RAID structure of the WD My Cloud EX4 server.

iSCSI Roles

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Initiator: A client computer that accesses storage devices using iSCSI commands over an IP network.

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Target: A network-attached storage device that provides access to logical disks (which can be created on the WD My Cloud EX4 server).

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Creating an iSCSI Target

Use the following steps to create an iSCSI target

1. On the navigation bar, click Storage to display the Storage screen.

2. Click iSCSI, if not already selected.

3. Click the toggle button to enable iSCSI.

4. Click Create iSCSI Target at the bottom of the screen.

5. On the Create iSCSI Target screen, enter the following information:

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Alias: The alias should be a descriptive name for your target.

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Created On: Select the Volume where you’d like the iSCSI target to reside.

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Size: The size of your target and the unit of information for that size (e.g. GB, TB)

6. Click Next.

MANAGING STORAGE ON THE WD MY CLOUD EX4

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If you’d like to assign security for your target, click CHAP.

- Enter an existing User Name and Password, then confirm the Password.

7. Click Save. Your new iSCSI target is created and displays in the iSCSI Target List.

Enabling / Disabling an iSCSI Target

Use the following steps to enable or disable an iSCSI target.

Enabling an iSCSI Target

1. On the Storage page, click iSCSI.

2. Under iSCSI Target list, click Details next to the target you’d like to enable.

3. Click Enable. The selected target is now enabled.

Disabling an iSCSI Target

1. On the Storage page, click iSCSI.

2. Under iSCSI Target list, click Details next to the target you’d like to disable.

3. Click Disable. The selected target is now disabled.

Modifying an iSCSI Target

Use the following steps to modify an iSCSI target.

1. On the Storage page, click iSCSI.

2. Under iSCSI Target list, click Details next to the target you’d like to modify.

3. Make all of your necessary changes, then click Save.

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Deleting an iSCSI Target

Use the following steps to delete an iSCSI target.

1. On the Storage page, click iSCSI.

2. Under iSCSI Target list, click Details next to the target you’d like to delete.

3. Ensure that this is the target you want to delete, then click Delete. The selected target is deleted and removed from the iSCSI Target list.

Enabling iSCSI iSNS Client

The Internet Storage Name Service (iSNS) protocol is used for interaction between iSNS servers and iSNS clients. iSNS clients are computers, also known as initiators, that are attempting to discover storage devices, also known as targets, on an Ethernet network. Use the following steps to configure the iSCSI iSNS client.

1. On the navigation bar, click Storage to display the Storage screen.

2. Click iSCSI, if not already selected.

3. Click the toggle button to enable iSCSI.

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4. In the iSCSI iSNS Client field, click the toggle button .

5. Click Configure.

6. Enter the iSNS client server address, then click Save.

Volume Virtualization

Volume Virtualization simplifies scalability by allowing you to map iSCSI targets on other network storage devices and present them as volumes on your WD My Cloud EX4 device.

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Creating a Virtualized Volume

Use the following steps to create a virtualized volume on your device.

1. On the Storage page, click Volume Virtualization, if not already selected.

2. Click Create.

3. In the Device IP field, enter the IP address of the device where the iSCSI target resides, then click Next.

4. Select an iSCSI target from the retrieved list, then click Next.

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5. To add authentication to the target, click the toggle button , enter a User Name and Password, then click Next.

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Disabled authentication is the default. To keep the default, ensure that the Authentication field is Off, then click Next.

6. Select a LUN (Local Unit Number) from the list, then click Next.

7. Enter a name for the share folder, then click Next.

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8. Review the Volume V irtualization summary to ensure that your settings are correct, then click Save. A virtual volume is created.

Connecting a Virtualized Volume to a Target

Use the following steps to connect a virtualized volume on your device.

1. On the Storage page, click Volume Virtualization, if not already selected.

2. Click Details next to the virtual volume you’d like to connect.

3. Click Connect. Once connected to the target, the system automatically formats the LUN, if it hasn’t been done before.

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4. Once your virtual volume is formatted, click Close.

The state of the volume is changed to Connect.

Your new virtual volume is now available on your WD My Cloud EX4 device.

Modifying a Virtualized Volume

Use the following steps to modify a virtualized volume on your device.

1. On the Storage page, click Volume Virtualization, if not already selected.

2. Select the virtual volume you’d like to modify, then click Modify.

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3. Make the necessary changes to the volume, then click Save. When the modified settings are saved, the virtual volume is connected again.

Disk Status

The Disk Status screen identifies the health of the disk drives as well as the status and information on each drive used in your WD My Cloud EX4 device. The Disk status screen consists of the following areas:

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Disks Profile: This area displays the general status of all of the disk drives on your device.

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System Disks: This area identifies all of the drive on your device, the status of each drive, and the amount of space on that drive.

Viewing Hard Drive Information

Use the following steps to view status of the disks on your WD My Cloud EX4 device.

1. On the Storage page, click Disk Status, if not already selected.

2. Select Drive <drive #> next to the disk for which you’d like to view information.

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3. Review the hard drive information, then click Close. The Hard Drive Information screen displays the following data:

Vendor The vendor from whom the hard drive was obtained.

Model The model number of the hard drive selected.

Serial Number The serial number of the hard drive selected.

Capacity The capacity of the hard drive selected.

Firmware Version The current firmware version used on the drive selected.

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MANAGING APPS ON THE WD MY CLOUD EX4

Managing Apps on the WD My Cloud EX4

About Apps Managing Apps

About Apps

Apps is short for Applications. Apps are little self-contained programs used to enhance the existing functions of your device or service. The WD My Cloud EX4 device provides various apps that allow you to use your device more productively.

Note: WD recommends that you fully understand the nature of any app before you install it

on your device.

Note: Support for each app should be obtained through the individual vendor.

WD My Cloud EX4 comes with various apps installed. There is also a list of available apps for you to choose from on the Add an App screen.

Managing Apps

The Apps screen displays a list of the currently installed apps. From this screen, you can use your installed apps, add new apps, or remove apps you no longer want to use.

Viewing Apps

1. On the navigation bar, click Apps to display the Apps screen.

2. To select an app, click the name of the app in the left pane. The app displays in the right

pane.

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

MANAGING APPS ON THE WD MY CLOUD EX4

Adding an App

Use the following steps to add an app to your WD My Cloud EX4 device.

1. On the navigation bar, click Apps to display the Apps screen.

2. Click in the lower left side of the screen.

3. On the Add an App screen, place a check next to the app you’d like to add to the

device.

4. Review the available apps.



For details about the app, click Details. Click Close to close the Details screen.

5. Place a check next to the app(s) you’d like to add to your device, then click Install. The

selected apps are added to your device.

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

MANAGING APPS ON THE WD MY CLOUD EX4

Manually Adding an App

If you have an app you’d like to add that is not listed on the Add an App screen, use the following steps to manually add that app to your WD My Cloud EX4 device.

Note: WD recommends that you fully understand the nature of any app before you install it

on your device.

1. On the navigation bar, click Apps to display the Apps screen.

2. Click in the lower left side of the screen.

3. Scroll to the bottom of the Add an App screen, then click the here link.

4. Navigate to the app you’d like to install on your device.

5. Select the app, then click Open.

6. The selected app is added to your device.

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

MANAGING APPS ON THE WD MY CLOUD EX4

Deleting an App

Use the following steps to delete an app from your WD My Cloud EX4 device.

1. On the navigation bar, click Apps to display the Apps screen.

2. From the Apps list in the left pane, select the app that you’d like to delete from the

device.

3. Click in the lower left side of the screen.

4. In response to the confirmation message, click OK. The app removed from the device

and no longer displays in the user account list.

Updating an App

Use the following steps to update an app that you’ve added to your WD My Cloud EX4 device.

1. On the navigation bar, click Apps to display the Apps screen.

2. If there is an update for one of the apps you’ve added to your device, a link displays in

the upper right corner of the Apps screen.

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

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3. Click the Updates Available link.

4. Select the app you’d like to update from the list, then click Update.



If you’d like to view the details of the update, click Details.



Click Back to return to the Update screen.

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

Accessing Your Cloud Remotely

ACCESSING YOUR CLOUD REMOTELY

Enabling Cloud Access for the WD My Cloud EX4 Device Configuring Cloud Access for a User Mobilizing Your Files with WD My Cloud EX4 Mobile Apps About WD My Cloud Mobile App WD My Cloud Desktop Application

A personal cloud is your content, at home, secure and under your control. Unlike public clouds, a personal cloud allows you to keep all of your content in one safe place on your home network. Share files, stream media, and access your content anywhere, from the web and from mobile devices. No monthly fees. No mysterious location for your data. Keep your videos, music, photos, and files safe at home and always with you.

This chapter explains how to set up the WD My Cloud EX4 device for remote access and describes some of the ways you can take advantage of its many capabilities.

Enabling Cloud Access for the WD My Cloud EX4 Device

Before you can use your WD My Cloud EX4 device remotely, you have to enable it for cloud access. To enable the WD My Cloud device for remote access and to check the status of its remote connection(s), see “Cloud Access” on page 113

Configuring Cloud Access for a User

Once you’ve enabled cloud access on the WD My Cloud EX4 device, use the following steps to assign remote access to your device users.

1. On the navigation bar, click Cloud Access.

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

ACCESSING YOUR CLOUD REMOTELY

2. In the left pane, select the user you’d like to configure for cloud access.

To give the user access to the WDMyCloud.com web site:

1. In the WDMyCloud.com Login for <user name> area, click one of the following icons:



Add/ Change Email Address: Click this button if you have not previously added an email address to the user account or if you need to update/change the user’s email address. And email address is required to receive login information and to obtain cloud access.

- Enter the user’s email address. This email address will be used to send con-

formation information and instructions on how to log into the WDMYCloud.com site for your remote access.

- Once you’ve entered an email address, click Save.



Note: If you have not set up an email address, this icon will be greyed out. Add an email

Email WDMyCloud.com information: If you’ve added an email address to the user account, click this button to send login information and instructions for access to the WDMYCloud.com site to the selected user.

address, then return to this link to send WDMyCloud.com information.

To generate an activation code for a user’s mobile device(s):

Important: Codes are valid for 48 hours from the time of the request and can be used

one time only

1. On the bottom of the screen, click Get Code. You’ll need to generate one code for each device you want to activate. A dialog box displays the user’s activation code and its expiration date and time.

Note: Make sure to write down the access codes you generate.

2. Click OK. Once you use the code(s), the Configure Access page displays the cloud

devices for which the user now has access, along with the activation code used.

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Mobilizing Your Files with WD My Cloud EX4 Mobile Apps

WD My Cloud EX4 and WD Photos mobile apps bring your photos and files to your fingertips on your Apple iPhone, iPod touch, iPad, Android tablet, or Android smartphone.

Requirements include:



Western Digital WD My Cloud EX4 personal cloud storage connected to the

Internet.



Your device access code generated by your WD My Cloud EX4 device.



Android devices—Most smart phones and tablets with OS 2.1 or later



Apple devices:

- WD Photos—iPhone, iPod touch, or iPad with OS 3.2 or later

- WD My Cloud EX4 —iPhone, iPod touch, or iPad with OS 4.x or later

About WD Photos Mobile App

Entertainment is happening all around you. Now you can capture every moment of it and send it to your device for access on any page in your home. Take a photo or video clip on your smartphone or tablet and upload it directly to your WD My Cloud EX4 device when you get home, you have new files waiting for you so you can enjoy them in your entertainment center.

Important: WD Photos enables you to view photos in .jpg format only.

Show off your entire photo collection without taking up tons of space on your smartphone.

WD Photos is compatible with leading Apple mobile devices and many popular Android devices. Photos are automatically optimized for viewing on your mobile device.

WD Photos lets you view your most recently accessed photos even when you are offline. Display your photos vertically or view them horizontally and turn your mobile device into the ultimate photo album.

Note: Thumbnail images are not available for an attached USB device.

With WD Photos, you can:



Instantly post photos to Facebook.



Create a slideshow with transitions to create digital art.



Access previously viewed photos even when you are offline.



View your photos all at once or filter them by folder or album.



Search by file name, folder name, or date using the built-in search options.



Email a photo to a friend.



Assign a photo to a contact.



Download a photo from your personal cloud storage to the camera roll on your

mobile device.



Upload photos and videos from the camera roll on your mobile device directly to

your personal cloud storage, no matter where you are.

Note: WD Photos automatically creates a sub folder with the mobile device name in the

Public/Shared Pictures directory on the WD My Cloud EX4 device for uploaded photos. Similarly, the app creates a sub folder with the mobile device name in the Public/Shared Videos directory for uploaded videos.

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For more features and instructions for using WD Photos, see its online Guide Me page and Quick Tips, and go to http://wdphotos.wd.com.

Installing WD Photos on Your Mobile Device

Important: Make sure the photos you want to view on the mobile device are stored in

the Shared Pictures subfolder in the Public share of your WD My Cloud EX4 device. WD Photos lets you view photos in .jpg format only.

To install WD Photos on your mobile device:

1. Download WD Photos from the Online Learning Center, the Apple App Store, or Google Play and install it on your mobile device.

2. Launch WD Photos on your mobile device to display the Welcome page.

3. Tap Connect Now to display the WD Photos welcome page. The WD Welcome page

contains the following sections:



Found in Network: If the mobile device is on the same Local Area Network or Wi-Fi Network as the WD My Cloud EX4 device, the activation code is automatically provided behind the scenes and does not need to be entered.

- In the Found in Network section, tap to the left of WDMyCloudEX4.

- Select your user name from the Select User Account list.

- Enter your user password.



Add Manually: If the mobile device is not on the same LAN or Wi-Fi network as the WD My Cloud device:

- In the Add Manually section, tap to the left of WD Device.

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

ACCESSING YOUR CLOUD REMOTELY

- Enter the activation code generated on the WD My Cloud EX4’s dashboard

and tap Activate.

Note: You must generate one code for each app you want to activate. Codes are valid for

48 hours from the time of request and can be used one time only. For details on how to generate an activation code, see .

- Enter your user name and password.

4. Tap your WD My Cloud EX4 device to view your album(s), then tap an album to display the photos contained within it.

Note: If you have problems installing WD Photos, visit http://websupport.wd.com/rn/

wdphotos.asp. For more features and instructions, see the app’s online Guide Me

page and tips, and go to http://wdphotos.wd.com.

Note: If you suspect that your WD My Cloud EX4 database has been corrupted, rebuild the

content database, see “System Restore” on page 132.

About WD My Cloud Mobile App

You are always connected to your personal cloud with your WD My Cloud mobile app. Save valuable space on your iOS, Android, Windows, or Blackberry devices with easy photo and video uploads directly to your personal cloud, then securely access and share your memories from anywhere. Have a public cloud account? Conveniently expand your personal cloud with full access to your Dropbox or other cloud accounts. Download the WD My Cloud EX4 mobile app from the Google Play or the Apple iTunes store. With the WD My Cloud EX4 mobile app, you can:



Open and view the important files stored on your WD My Cloud EX4 device from

anywhere without copying them to your mobile device.

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

Show off the photos stored on your WD My Cloud EX4 device.



Connect to other cloud sites such as Dropbox, Google Drive, and Skydrive from

your tablet or smartphone.



Stream and enjoy music and video files stored on your WD My Cloud device.

Note: Video streaming performance is best over your LAN and when your mobile device is

connected using Wi-Fi wireless connections. WAN streaming performance may be limited by upload speeds on your home Internet connection.



Share your presentations on your Apple or Android tablets. Your WD My Cloud EX4 device supports most major file types, such as Microsoft Word documents, Microsoft Excel spreadsheets, and PowerPoint presentations.

For more features and instructions, see the Help, Guide Me page, and Quick Tips within the WD Photos application, or go to http://wdmycloud.wd.com.

Note: WD My Cloud brings your data from the WD My Cloud EX4 device to your tablet,

handset, or other portable devices using Google Android or Apple iOS. WD My Cloud provides a convenient file list of the WD My Cloud EX4 device contents and then launches your favorite player or viewer for any files you wish to open. For file types your mobile device supports, see the device’s manual.

Installing the WD My Cloud Mobile App

1. Download the WD My Cloud mobile app from the Apple App, Google Play, Blackberry World, or Windows Store and install it on your mobile device.

2. Launch the app to display the Welcome page.

3. Tap Connect Now.

4. You have the following options for connecting to the WD My Cloud device:



From Your Local Network: If the mobile device is connected by Wi-Fi to the same Local Area Network as the WD My Cloud device, the app is automatically activated.



From the Web: Tap and sign into your personal cloud using your

WDMyCloud.com login account email address and password.



Connect Manually: If the mobile device is not on the same LAN or Wi-Fi network as the WD My Cloud device:

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

- In the Add Manually section, tap to the left of WD Device.

- Enter the activation code generated on the WD My Cloud’s dashboard and

tap Activate.

- You must generate one code for each app you want to activate. Codes are

valid for 48 hours from the time of request and can be used one time only. See Enter your user name and password.

5. Tap Done.

6. Tap your WD My Cloud EX4 device to display its share(s).

ACCESSING YOUR CLOUD REMOTELY

7. Tap a share to display its subfolders.

8. Tap a subfolder to display a list of files.

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ACCESSING YOUR CLOUD REMOTELY

9. Tap a file to display it.

Note: If you have problems installing the WD My Cloud app, visit

http://websupport.wd.com/rn/wdmycloud.asp. For more features and

instructions, see the app’s online Guide Me page, Help, FAQs, and tips, or go to

http://wdmycloud.wd.com. If you suspect that your WD My Cloud database has

been corrupted, rebuild the database. See “Cloud Access” on page 74.

WD My Cloud Desktop Application

The WD My Cloud desktop application allows you to view and manage the information available on your WD My Cloud EX4 device to which the user is assigned. Using this application, you can:



View the files to which you have access.



Assign favorites for quick access to your favorite folders, files and recently accessed information.



Add and remove device content by dragging and dropping files and folders from your computer.

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL

Western Digital My Cloud EX4 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

WD®Service and Support

Accessing Online Support

Contacting WD Technical Support

Registering Your WD Product

Important User Information

Important Safety Instructions

Recording Your WD Product Information

Product Overview

About the System

About the Online Learning Center

Package Contents

Operating System

Web Browsers

Local Network

Internet

Pre-installation Instructions

Handling Precautions

Product Components

Front View

Back View

GETTING STARTED

Physically Connecting the Device

LEDs

Getting Started Using Online Setup Software

Downloading and Installing the Online Setup Software

Connecting the Device to your Network

Creating a Personal Cloud

Getting Started Without Online Setup Software

Accessing Content

Mapping the Public Folder (Windows)

The Dashboard at a Glance

Launching the Dashboard

Accessing the Dashboard for the First Time

The Dashboard Home Page

Information Icons

Navigation Icons

Viewing Device Status and Making Updates on the Home Page

Managing Alerts

Obtaining Customer Support

Requesting Automatic Support

Creating and Saving a System Report

Obtaining Other Support

Common Tasks

MANAGING USERS, GROUPS AND SHARES

About Users

Viewing Users

Adding a Single User

Adding Multiple Users

Editing User Settings

Updating a User Password

Assigning Share Access to Users

Assigning a Group to a User

Quota Rules

Assigning Quotas to a User

Removing a User

About Groups

Viewing Groups

Adding a Group

Editing Group Settings

Assigning Share Access to Groups

Assigning Quotas to a Group

Removing a Group

About Shares

Viewing a List of Shares

Creating a New Share

Editing Share Settings

Making a Share Private

Deleting a Share

Backing Up and Retrieving Files

About Backups

Managing a USB Device and USB Backups

Connecting A USB Drive

Creating a USB Backup

Viewing the Details of a USB Backup Job

Editing a USB Backup Job

Deleting a USB Backup Job