WESTERN DIGITAL MY CLOUD EX2 ULTRA 12TB User Manual [nl]

™

My Cloud EX2 Ultra

Private Cloud Storage

User Manual

WD Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or

email support service at http://support.wd.com. If the answer is not available or if you prefer,

please contact WD at the best telephone number shown below.

Your product includes 30 days of free telephone support during the warranty period. This 30-day period starts on the date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us keep you informed of new features and services, remember to register your product online at

http://register.wd.com.

Accessing Online Support

Visit our product support website at http://support.wd.com and choose from these topics:

 Downloads—Download drivers, software, and updates for your WD product.  Registration—Register your WD product to get the latest updates and special offers.  Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and

data recovery information.

 Knowledge Base—Search by keyword, phrase, or answer ID.  Installation—Get online installation help for your WD product or software.  WD Community—Share your thoughts and connect with other WD users.  Learning Center — Start here to get the most out of your Private Cloud Storage device

(http://www.wd.com/setup).

Contacting WD Technical Support

When contacting WD for support have your WD product serial number, system hardware, and

system software versions available.

North America Asia Pacific

US & Canada

800 275-4932

Australia

1 800 42 9861

English US-Spanish Mexico

Europe (toll free)* 00800 ASK4 WDEU

Europe +31 880062100 Middle East +31 880062100 Africa +31 880062100 Russia 8-10-8002-3355011

* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.

949 672-7199

800.832.4778

(00800 27549338)

China

Hong Kong

India Indonesia Japan Malaysia Philippines Singapore Taiwan

Thailand

800 820 6682 / 400 627 6682 +852-3057 9031 1 800-200 5789 / 1 800-419 5591

001-803-852 3993 0800-805 7293 / 0120-934 453 1 800-817 477 1 800-1855 0277 / +63-2-395 2319 1 800 608 6008 0800-225 593 / +886-2-8723 1298

00 1800 852 5913

Registering Your WD Product

your drive online at http://register.wd.com or by using My Cloud EX2 Ultra Private Cloud Storage

software.

Table of Contents

WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Registering Your WD Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

1 Important User Information 1

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

2 Product Overview 3

About the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About the Online Learning Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Pre-installation Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Product Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3 Getting Started 11

Installing Drives in the Driveless Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Physically Connecting the Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Getting Started Using Online Setup Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Getting Started Without Online Setup Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Accessing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

4 Accessing Your Cloud Remotely 17

Enabling Cloud Access for the My Cloud EX2 Ultra Device . . . . . . . . . . . . . . . . . . . . . . . . 17

Configuring Cloud Access for a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Mobilizing Your Files with iOS and Android Mobile Apps . . . . . . . . . . . . . . . . . . . . . . . . . . 19

5 Managing Users, Groups, and Shares 20

About Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

About Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

About Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

6 The Dashboard at a Glance 31

Launching the Dashboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

The Dashboard Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Obtaining Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Common Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

7 Backing Up and Retrieving Files 45

About Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Managing a USB Device and USB Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Remote Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Internal Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

WD MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL

Cloud Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

8 Managing Storage on My Cloud EX2 Ultra 56

Storage Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

RAID Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Disk Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

iSCSI Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Volume Virtualization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

9 Managing Apps on My Cloud EX2 Ultra 66

About Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Managing Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

10 Playing/Streaming Videos, Photos, & Music 70

Media Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Media Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Enabling DLNA and iTunes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Accessing Your Private Cloud Using Media Players . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Accessing Your Private Cloud Using iTunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

11 Configuring Settings 78

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

12 Replacing a Drive 100

Identifying a Faulty Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Replacing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Returning a WD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

13 Regulatory and Warranty Information 103

Regulatory Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Warranty Information (All Regions Except Australia/New Zealand) . . . . . . . . . . . . . . . . . 104

Warranty Information (Australia/New Zealand only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

14 Appendices 107

Appendix A: My Cloud EX2 Ultra Quick User Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Appendix B: Joomla!® Setup Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Appendix C: phpBB Setup Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Appendix D: Supported RAID Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Appendix E: RAID Migrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

WD MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL

Appendix F: Safe Mode Firmware Update Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Appendix G: Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

15 Index 119

WD MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL

iii

Important User Information

IMPORTANT USER INFORMATION

Important Safety Instructions Recording Your WD Product Information

Important Safety Instructions

This device is designed and manufactured to assure personal safety. Improper use can result in electric shock or fire hazard. The safeguards incorporated into this unit will protect you if you observe the following procedures for installation, use, and servicing.



Follow all warnings and instructions marked on the product.



Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.



Do not use this product near any liquids.



Do not place this product on an unstable surface. The product may fall, causing serious damage to the product.



Do not drop the product.



Do not block the slots and openings on the top and bottom of the chassis; to ensure proper ventilation and reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. Making sure the drive is standing upright also helps prevent overheating.



Operate this product only from the type of power indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company.



Do not allow anything to rest on the power cord. Do not locate this product where persons will walk on the cord.



If an extension cord is used with this product, make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating. Also, make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating.



Never push objects of any kind into this product through the chassis slots as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock.



Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:

- When the power cord or plug is damaged or frayed.

- If liquid has been spilled on the product.

- If the product has been exposed to rain or water.

- If the product does not operate normally when the operating instructions are fol-

lowed. Adjust only those controls that are covered by the operating instructions since improper adjustment may result in damage and require extensive work by a qualified technician to the product to normal condition.

- If the product has been dropped or the chassis has been damaged.

- If the product exhibits a distinct change in performance, contact WD Customer

Support at

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL

http://support.wd.com.

IMPORTANT USER INFORMATION

WARNING! This device uses a lithium battery, type CR2032. There is danger of

an explosion if the battery is incorrectly replaced. Replace only with the same or equivalent battery type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

Recording Your WD Product Information

Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the back of the device.

- Serial Number

- Model Number

- Purchase Date

- System and Software Notes

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL

Product Overview

PRODUCT OVERVIEW

About the System Features About the Online Learning Center Package Contents Pre-installation Instructions Handling Precautions Product Components

About the System

Designed from the ground up with the quality and reliability you've come to expect from WD®, My Cloud EX2 Ultra is a high-performance, two-bay Network Attached Storage (NAS) device for your home or small office. Save all your content in one place and protect your data with RAID 1, cloud, or LAN backup options. Stream large files to any screen and expand your NAS features with a full suite of apps.The My Cloud EX2 Ultra private cloud storage system is a high-performance system providing secure wireless access to your media and files from any computer, tablet, or smartphone when connected to a wireless router.

This user manual provides step-by-step installation instructions and other important information about your WD product.

can be downloaded from http://products.wd.com/updates. For more information and news

about this product, visit our website at

Translated versions and updates to this user manual

http://www.wd.com/.

Features

Numerous options – Choose the diskless enclosure to build your NAS with the drives of

your choice. Or, choose a populated system that works right out of the box, featuring WD Red™ hard drives for ultimate reliability in the unique 24x7 NAS operating environment.

Drive management – Control your data with multiple drive management options

including RAID 0, 1; JBOD, and spanning modes.

Data protection at its best – Y

loss. Choose from RAID 1, USB, cloud or LAN/WAN backup depending upon your data security needs.

Easy to manage – A

control. Monitor your drives, manage users and utilize energy-saving features. Email and mobile alerts keep you informed of My Cloud EX2 Ultra status.

Powerful apps to customize your NAS – Including aMule, Icecast, Joomla!

phpMyAdmin, Transmission, SqueezeCenter, and more. For the most recent apps

available, visit www.mycloud.com/learn. Advanced serving options – Integrated file server

torrent download server.

Stream media to your connected devices – Stream videos and photos to connected

TVs, media players, gaming consoles and other DLNA Twonky and a DLNA-certified media server. And with a built-in iTunes easily stream your music collection.

powerful dashboard means your system is always under your

ou’re armed with multiple options to secure your data from

, phpBB®,

, FTP server, backup server, and P2P

/UPnP® devices. Features a

server, you can

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL

PRODUCT OVERVIEW

Back up, your way – Protect your data via remote backup to another My Cloud device,

integrated cloud backup or local LAN/WAN backup. PC users, WD SmartWare™ Pro offers options for how, when and where you back up your files for up to ten computers.

users, utilize all the features of Apple® Time Machine® backup software to protect

Mac your data.

Expand your capacity – Simply attach a compatible USB hard drive directly to My Cloud

EX2 Ultra to expand your storage capacity. Two USB 3.0 expansion ports are provided. Integrated energy-saving features – Save energy with disk spin-down and scheduled power on/off.

Your own Private Cloud – Unlike public clouds, My Cloud EX2 Ultra allows you to keep

all your content in one safe place on your home or office network instead of a remote server. No mysterious location of your data. No monthly fees. No limits.

Advanced features – iSCSI target, full-featured FTP services, jumbo frame support, iPv6

ready, UPS support (USB and network), real time resource monitor, volume encryption with boot-up password, SNMP and virtual volumes.

About the Online Learning Center

WD’s online Learning Center provides the latest information, instructions, and software to help users get the most out of their Private Cloud Storage. This web-based guide offers step-by-step help with setting up remote access, backing up data, monitoring device status and more. It’s an interactive resource to walk users through installing and using their My Cloud EX2 Ultra device. The online Learning Center allows you to:



Learn about your new Private Cloud Storage product.



Download the latest software for your product.



Find in-depth, interactive information on how to explore each of your product’s features.



Update your product whenever new features become available.



Access an always-available resource online, without a manual or CD.

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL

Package Contents



My Cloud EX2 Ultra Private Cloud Storage device



Ethernet cable



AC power adapter



Quick Install Guide



Assembly kit (for driveless model only)

PRODUCT OVERVIEW

My Cloud EX2 Ultra Private Cloud

Storage Device

AC adapter*

Ethernet cable

For information on additional accessories for this product, visit:

US www.shopwd.com or www.wdstore.com Canada www.shopwd.ca or www.wdstore.ca Europe www.shopwd.eu or www.wdstore.eu All others Contact WD Technical Support in your region. For a list of T echnical

Support contacts, visit http://support.wd.com and see Knowledge Base Answer ID 1048.

Operating System

Windows



Windows 10 Windows 8 or 8.1 Windows 7 Windows Vista

Mac OS X



El Capitan (Mac OS 10.11)



Yosemite (Mac OS 10.10)



Maverick (Mac OS 10.9)



Mountain Lion* (Mac OS 10.8)



Lion* (Mac OS 10.7)

Quick Install Guide

Note: Compatibility may vary depending on your computer’s hardware configuration and

operating system.

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL

PRODUCT OVERVIEW

Web Browsers



Internet Explorer IE10 and above



Safari 6.0 and later on supported Mac computers



Firefox 30 and later on supported Windows and Mac computers



Google Chrome 31 and later on supported Windows and Mac computers

Local Network



Router/switch (Gigabit recommended to maximize performance.)

Internet



Broadband Internet connection is required for initial setup and software downloads, as well as for remote access and mobile apps.

Pre-installation Instructions

Before beginning installation, select a suitable location for your device to obtain maximum efficiency. Place it in a location that is:



Near a grounded power outlet



Clean and dust free



On a stable surface free from vibration



Well ventilated, with nothing blocking or covering the slots and openings on the top and bottom of the device, and away from sources of heat



Secluded from electromagnetic fields from electrical devices such as air conditioners, radio and television receivers.

Handling Precautions

WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage the device drives. Observe the following precautions when unpacking and installing your external storage product:



Do not drop or jolt the device.



Do not move the device while it is powered on.



Do not use this product as a portable device.



Do not remove both data drives at the same time. This will cause your device to become unresponsive.

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL

Product Components

Front V iew

PRODUCT OVERVIEW

Power LED

Drive LEDs

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL

Back V iew

Kensington® Security Slot

PRODUCT OVERVIEW

Reset button

USB ports

Ethernet port

External DC In Power port

Component Icon Description

Ethernet port Connects the device to a local network.

USB 3.0 port Connects to a USB hard drive for additional storage.

Reset button

( )

Restores settings such as the administrator user name and password for the device.

Power port Connects the device to an AC adapter and the power outlet.

Kensington security slot

For device security, the device is equipped with a security slot that supports a standard Kensington security cable.

Visit http://www.kensington.com/ for more information.

LEDs

Front Panel Power LED

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL

PRODUCT OVERVIEW

The following table describes the front panel power LED behavior.

State Color Appearance State Description

Power Down Black

(off)

Powering Up Blue Flashing Device is powering on or in the process of

Power Up Blue Solid Device is in a power up (on) state.

Power Up (degraded)

Action required Yellow Flashing A condition, such as a network cable has

Note: For non-compatible drives, the power LED blinks yellow during power up.

Red Flashing Device is powered up but the volume is

------- Drive in standby/sleep mode.

updating the firmware.

degraded.

become unplugged, which requires you to act.

Front Panel Hard Drive (HDD) LEDs

The following table describes the front panel hard drive LED behavior.

Function Color Appearance Function Description

No drive Black

(off)

Drive present, no activity

Active drive Blue Flashing Drive is present and showing drive activity.

Hard drive fault Red Flashing Drive is present but has a hard drive fault

Note: For incompatible drives, the hard drive LEDs blink red rapidly as the unit

Blue Solid Drive is present but there is no activity.

------ Drive is not present.

or failure.

powers up.

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL

PRODUCT OVERVIEW

Back Panel Ethernet (Network) LEDs

The following table describes the network and activity LEDs:

Note: Looking at the port, the LED on the top left is the Activity LED, and the one

on the top right is the Link LED.

State LED Appearance State Description

Link down Link Off Cable or device is not plugged in, or other

end of link is not operational.

Link up – 10/100 connection

Link up – 10/100/ 1000 connection

Link idle Activity Solid Active communication is not in progress.

Link busy Activity Green - Blinks Active communication is in progress.

Link Yellow Cable is plugged in, and both ends of the

link have successfully established communications. 10/100 network connection.

Link Green Cable is plugged in, and both ends of the

link have successfully established communications. 10/100/1000 network connection.

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL

GETTING STARTED

Getting Started

Installing Drives in the Driveless Model Physically Connecting the Device

Getting Started Using Online Setup Software Getting Started Without Online Setup Software Accessing Content

It’s easy to set up the My Cloud EX2 Ultra Private Cloud Storage device -- all you have to do is unpack your device, connect it, and wait for the Power LED on the front of your device to turn a solid blue.

http://www.wd.com/setup.

Note: For information about safely shutting down and disconnecting the device,

see “Utilities” on page 92

Important: To avoid electrostatic discharge (ESD) problems, ground yourself by touching

metal before handling the device.

Then, download and run the quick setup software, available at

Installing Drives in the Driveless Model

Important: Following are instructions for installing drives in My Cloud EX2 Ultra models

that come without drives. You may use a drive made by WD or one made by another

company. For a list of compatible drives, go to http://products.wdc.com/.

Important: Make sure the device is not connected to power or to the network.T

electrostatic discharge (ESD) problems, ground yourself by touching metal before handling the device.

Note: For further instructions on how to remove and replace a faulty drive, or to prepare

and insert a non-WD drive see “Replacing a Drive” on page 100.

o avoid

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GETTING STARTED

Note: You’ll need a phillips-head screwdriver for this procedure. Also, the power and

network cables are not connected when you do this.

1. Press the indented button on the door (top) of the device and open the top.

2. Remove the bracket that will hold the drives in place.

3. Using a screw from the bag, attach a plastic tab to the top hole in the drive’s side (on the right if the green board is facing you).

4. Insert a screw in the corresponding hole on the other side of the drive.

5. Attach labels 1 or 2 to the top of the drive. Label 1 is on the left and label 2 is on the

right, when looking down on the top of the unit.

There are corresponding numbers on

the cross brace label.

6. When looking down on the top of the unit with the front panel towards you, and with

the connectors at the bottom of the drive facing in, gently slip the drive into a slot.

7. Make sure the tab is sticking up at the back of the unit.

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL

8. Repeat steps 3-7 for the other drive.

9. Screw the bracket in over the drives.

10. Close the door and firmly push down until it locks into place.

11. Continue to “Physically Connecting the Device” on page 13.

GETTING STARTED

Physically Connecting the Device

Follow the steps below to connect the My Cloud EX2 Ultra Private Cloud Storage device to a home or small office network.

Important: T

Important: W

1. Using the provided Ethernet cable, connect one end of the Ethernet cable to the

Ethernet port located on the back of the device.

2. Connect the other end of the Ethernet cable directly into a router or network switch port.

3. Connect one end of the power adapter into the power supply socket on the back of the device.

o avoid overheating, make sure the device is upright as shown in the illustration above and nothing is blocking or covering the slots and openings on the top and bottom of the device. In the event of overheating, the device will perform a safe shutdown, interrupting all processes currently being performed. If this occurs, data may be lost.

e recommend that you use the enclosed Ethernet cable for best

performance.

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GETTING STARTED

4. Plug the other end of the power adapter into a power outlet. The unit powers up automatically.

Important: W

5. When the power LED on your device turns a solid blue, continue to “Getting Started Using Online Setup Software” on page 14.

ait for the My Cloud EX2 Ultra device to finish powering up (approximately three minutes) before configuring it. You will know it is ready when the power LED stops flashing and turns blue.

Getting Started Using Online Setup Software

The online setup software walks you through the steps necessary to easily connect your device to your home or small office network. Use the following steps to download and run the online setup software, discover the device, and get started using your device. The

online setup software is available from WD’s Online Learning Center at http://

products.wdc.com/.

Downloading and Installing the Online Setup Software

After connecting your device:

1. Open a web browser and type http://mycloud.com/setup to display the welcome page.

2. On the Welcome page, click Get Started.

The setup software begins searching for your My Cloud device. When your device is found, a screen displays showing your device and IP

3. Follow the on screen instructions to complete the setup process and install WD Sync.

4. After setup is complete and WD Sync has been installed, a window displays the most common folders on your computer

to sync with your My Cloud device and click Next.

5. WD Sync setup is complete. Click Close to exit WD Sync setup.

Note: The WD Sync shortcut might be under Show Hidden Icons in your taskbar.

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL

. Select the folders on your computer that you want

and MAC addresses.

GETTING STARTED

Getting Started Without Online Setup Software

If you do not use the online setup software to get started, you can still:



Use your My Cloud EX2 Ultra Private Cloud Storage device as an external hard drive, dragging and dropping files to and from it.



Configure the device using the My Cloud EX2 Ultra device’s dashboard. (See “The Dashboard Home Page” on page 33.)



Back up files using USB, Remote, Internal, and Cloud backup (see “Backing Up and Retrieving Files” on page 45).

Accessing Content

The My Cloud EX2 Ultra device’s Public folder contains Shared Music, Shared Pictures, and Shared Videos subfolders. The existing content of the subfolders are files that you dragged and dropped or files that have been backed up from your computer or an attached USB drive:

Note: This manual uses the term shares and folders interchangeably.

Once you’ve physically connected your My Cloud EX2 Ultra device (see “Physically Connecting the Device” on page 13), use the following steps to access the contents of your device.

If your operating systems is... Then...

Windows 10/ Windows 8 or 8.1.1 1. On the Windows 8 Start page, type Computer

2. Click Computer.

3. In the left pane, click Network.

4. Double-click MyCloudEX2Ultra and locate the device’

folder.

5. Double-click the Public folder to display the Shared Music, Shared Pictures, and Shared Videos subfolders. You can now drag and drop files into (and from) the shared media folders using Windows Explorer.

Windows XP/Vista/Windows 7 1. Click or Start > Computer > Network > MyCloudEX2Ultra

and, if required, enter your network (router) credentials. The device’

s Public and private folders (shares) display.

2. Double-click the Public folder to display the Shared Music, Shared Pictures, and Shared V drag and drop files into (and from) the shared media folders using Windows Explorer.

ideos subfolders. You can now

s Public

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL

If your operating systems is... Then...

Mac OS X (Snow Leopard, Lion, Mountain Lion, Mavericks)

1. In a Finder window, click MyCloudEX2Ultra under the shared

items in the side bar.

2. If presented with an authorization page, select Guest, and then click Connect to display the Public share:

3. Double-click the Public folder to display the subfolders: Shared Music, Shared Pictures, Shared Videos, and Software. You can now drag and drop files into the shared folders using Finder:

4. If you want to create a shared drive icon permanently on your desktop, create an alias. Following are two ways to do this:

- Click the item you wish to alias (e.g., Shared Music), hold

- Right-click the item you want to alias (e.g., Shared Music),

GETTING STARTED

Note: Before creating an alias, click Finder > Preferences >

General and make sure Connected Servers is checked.

down the mouse button, hold down the Cmd and Option keys

simultaneously, and drag the item to where you want the alias to appear. Instead of moving the original item, this creates an alias at the new location.

-OR -

and then click File > Make Alias.

Mapping the Public Folder (Windows)

To map the My Cloud EX2 Ultra Public folder for quick access in the future:

1. In Windows Explorer, under Network, click MyCloudEX2Ultra.

2. Right-click the Public folder and select Map Network Drive from the menu.

3. Select the desired letter from the Drive drop-down list.

4. Select the Reconnect at login check box.

5. Click Finish. Your Public drive is now mapped.

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL

Accessing Your Cloud Remotely

ACCESSING YOUR CLOUD REMOTELY

Enabling Cloud Access for the My Cloud EX2 Ultra Device Configuring Cloud Access for a User Mobilizing Your Files with iOS and Android Mobile Apps

A private cloud is your content, at home, secure and under your control. Unlike public clouds, a private cloud allows you to keep all of your content in one safe place on your home network. Share files, stream media, and access your content anywhere, from your PC or Mac computer and from mobile devices. No monthly fees. No mysterious location for your data. Keep your videos, music, photos, and files safe at home and always with you.

This chapter explains how to set up the My Cloud EX2 Ultra device for remote access and describes some of the ways you can take advantage of its many capabilities.

Enabling Cloud Access for the My Cloud EX2 Ultra Device

Before you can use your My Cloud EX2 Ultra device remotely, you have to enable it for cloud access. To enable the My Cloud device for remote access and to check the status of its remote connection(s), see “Cloud Access” on page 81.

Configuring Cloud Access for a User

Once you’ve enabled cloud access on the My Cloud EX2 Ultra device, use the following steps to give remote access capability to your device users.

1. On the navigation bar

2. In the left pane, select the user you’d like to configure for cloud access.

3. In the MyCloud.com Login for <user name> area, click the Add/ Change Email Address icon

to the user account or if you need to update/change the user’s email address.

4. Enter the user’s email address. This email address is used to send the user confirmation information and instructions on setting up and activating a password for cloud access.

5. Click Save.

, click the Cloud Access icon .

.Click this icon if you have not previously added an email address

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ACCESSING YOUR CLOUD REMOTELY

6. If you have entered an email address, this icon is greyed out. Add an email address,

and then return to this link to send cloud access information.

To generate an activation code for a user’s mobile device(s):

Important: Codes are valid for 48 hours from the time of the request and can be used only once.

1. On the bottom of the screen, click Get Code.

You’ll need to generate one code for each device you want to activate. A dialog box displays the user’s activation code and its expiration date and time.

Note: Make sure to write down the access codes you generate.

2. Click OK. Once you use the code(s), the Configure Access page displays the cloud

devices to which the user now has access, along with the activation code used.

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ACCESSING YOUR CLOUD REMOTELY

Mobilizing Your Files with iOS and Android Mobile Apps

The My Cloud mobile app and My Cloud desktop app allow you to access all the content on your Private Cloud from any device.

My Cloud Mobile App

You are always connected to your private cloud. Save valuable space on your mobile devices with easy photo and video uploads directly to your private cloud, then securely access and share your memories.

The My Cloud mobile app also allows you to easily transfer files between your private cloud, Dropbox™ and other public cloud accounts.

With My Cloud mobile app, you can:



Open and view the important files stored on your My Cloud EX2 Ultra device

from anywhere without copying them to your mobile device.



Show off the photos stored on your My Cloud EX2 Ultra device.



Connect to other cloud sites such as Dropbox from your tablet or smartphone.



Stream and enjoy music and video files stored on your My Cloud EX2 Ultra

device.

Note: Video streaming performance is best over your LAN and when your mobile device

is connected using Wi-Fi wireless connections. WAN streaming performance may be limited by upload speeds on your home Internet connection.



Share your presentations on your Apple or Android tablets. Your My Cloud app supports most major file types, such as Microsoft Word documents, Microsoft Excel spreadsheets, and PowerPoint presentations.

For more features and instructions, see the Help, Guide Me page, and Quick Tips within the WD Photos app, or go to

Note: My Cloud app brings your data from the My Cloud EX2 Ultra device to your tablet,

handset, or other portable devices using Google Android or Apple iOS. My Cloud provides a convenient file list of the My Cloud EX2 Ultra device contents and then launches your favorite player or viewer for any files you wish to open. For file types your mobile device supports, see the device’s manual.

http://mycloud.wd.com .

Requirements



My Cloud EX2 Ultra cloud storage with the most recent firmware, connected to the Internet.



Access to cloud services requires the My Cloud Mobile app and an active Dropbox, Google Drive, or OneDrive™ account.



iOS iPhone or iPad running versions 7.0 or later software.



Android smartphone or tablet running versions 4.0 or later software.

Installing the My Cloud Mobile App

Download the My Cloud mobile app from the Apple App or Google Play store and install it on your mobile device.

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL

MANAGING USERS, GROUPS, AND SHARES

Managing Users, Groups, and Shares

About Users About Groups About Shares

About Users

The Administrator, normally the device owner, is the person in charge of setting up the device. As the My Cloud EX2 Ultra device owner, you have a special user account (admin) that provides you with administrator privileges. With these privileges, you can set up and configure the device to your specific needs and add other users to your private cloud. You also have the power to determine exactly what users can access on the device.

As a default, the administrator (admin) user name does not have a password. You can create one at anytime (see “Updating a User Password” on page 24).

Note: Only one individual at a time can use the Administrator logon ID to log into the

web browser app. Because of this, ensure that you log out of the My Cloud EX2 Ultra device web browser app when you’re not using it. This allows other users authorized to use the Administrator logon ID to access the web browser app.

See Energy Saver - Web Access Timeout on “Energy Saver” on page 83 to automatically log out of the app after a set amount of time.

The Users screen displays a list of the current users and allows the Administrator to view user details, create new users, create groups, and grant a user access to existing shares and groups.

Viewing Users

1. On the navigation bar, click Users to display the Set Up Users screen.

2. To view user details, click a user name on the left pane. The user’s profile and share access information display share.

Note: The shares in the Share Access section are not editable because they are public

shares. Once you make a share private, the share displays in the list and you can edit it. (See “Making a Share Private” on page 30.)

. A user can have read only, read/write, or no access to a

Adding a Single User

The Administrator adds user accounts and sets the parameters of the shares that a user can access. Use the following steps to add a single user account.

1. To add a user, click

2. Enter the User Name, First Name, Last Name and Email address (optional) of the

user you’d like to add in the applicable fields, and then click Next.

3. To assign a password, click the toggle button

confirm the user’s password. Click Next.

4. To assign a group to the new user, click the check box next to a group, and then click

Next.

in the lower left side of the screen.

to ON, enter a password, and then

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL

MANAGING USERS, GROUPS, AND SHARES

5. Enter the Quota Amount, or leave the values blank for unlimited space, and then click

Apply. (

account displays on the left pane of the Set Up Users screen.

See “Quota Rules” on page 24 for information on quotas.) Your new user

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MANAGING USERS, GROUPS, AND SHARES

Adding Multiple Users

Use the following steps to add multiple user accounts.

1. To add multiple users, click Add Multiple Users in the lower left side of the screen.

2. Select how you’d like to enter your users into the device, and then click Next.



Create Multiple Users: Allows you to enter users manually. See “Create Multiple Users” on page 22



Import Users: Allows you to import a list of users into the device. Continue to “Import Multiple Users” on page 23

Create Multiple Users

1. Enter the following information on the Create Multiple Users screen, and then click



Username Prefix: Enter a prefix for your user name. This will be added to the

Account Prefix to create the User Name. (Example: HR)



Account Prefix: Enter a numeric account prefix. This will be added to the

Username Prefix to create the User Name (Example: 143)



Number of Users: Enter the number of User accounts you’d like to create. The

maximum number you can add displays to the right.



Password: Enter a password for the user accounts.



Confirm Password: Confirm the password for the user accounts.

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MANAGING USERS, GROUPS, AND SHARES



Overwrite Duplicate Accounts (optional): Select this check box to overwrite any

existing duplicate accounts on your device.

2. To assign a group to the new users, click the check box next to a group, and then click

Next.

3. Enter the Quota Amount, or leave the values blank for unlimited space, and then click

Next. (See “Quota Rules” on page 24 for information about quotas.)

4. Your new user accounts display on screen. Click Apply to save them to your device.

Import Multiple Users

1. Click Download to download a.txt file identifying the format you’ll need to set up your

user import file.

2. Create and save your import file. Your import file should be formatted as follows:



User import file format: #user name/user password/user groups/ shared

folder(rw)/ shared folder(ro)/ shared folder(deny)/user quota



Example: #user/pw/g1:g2/folder1:folder2/folder3:folder4/folder5:folder6/0:0:0:0

3. Click Import User List and select the import file you created.

4. Click Next.

5. Select the apps you’d like the new user accounts to have access to and click Next.

6. Click Apply.

Your new user accounts save to your device.

Editing User Settings

1. On the Set Up Users screen, select the user whose information you’d like to edit. The

User Profile and Share Access panels display.

2. Modify the required and optional settings as desired.

3. If a private share has been created on the Share screen, it displays in the Share Access panel of the Set Up Users screen.

You can assign an access level to it for

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL

MANAGING USERS, GROUPS, AND SHARES

each user. (See “Making a Share Private” on page 30 for information on creating a private share.)

Updating a User Password

When viewing details about a user, the Administrator can add or change the user’s password (no password is the default setting). Use the following steps to update a user password.

1. On the Set Up Users screen, select a user from the list on the left.

2. Click the toggle button

3. Click Configure to the right of the toggle button

if no password has been previously created.

to display the Edit Password

screen:

4. Enter the new password in both the Password and Confirm Password fields.

5. Click Apply.

Assigning a User to a Group

Use the following steps to assign a user account to a user group.

1. On the Set Up Users screen, select the user from the left pane.

2. In the Group Membership field, click Configure.

3. Select the check box next to the Group you’d like the user to join, and then click

Apply.

Quota Rules

Assigning user quotas allows you to better control the disk space allocated to a user or a group. There are various rules dictating which quota takes precedent over another.



User quota must be ≤ the group quota (e.g., if your group has a 20GB quota and you try to set the user quota to 30GB quota, you will be prompted to reduce your user quota to be equal to or less then the group quota).



If the user quota is not set, the group quota is assigned to the user.



When a user quota is set prior to joining a group and a group is assigned:

- If the user quota > group quota, the individual user ‘s quota is automatically

reduced to the group quota amount.

- If the user quota is ≤ group quota, the individual user quota remains unchanged.

Assigning Quotas to a User

Use the following steps to assign a quota to a user account. A quota determines the amount of disk space allocated to the user on the My Cloud EX2 Ultra device.

1. On the Set Up Users screen, select the user from the left pane.

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL

MANAGING USERS, GROUPS, AND SHARES

2. In the Quotas field, click Configure.

3. Enter the amount of space to assign to the user on the My Cloud EX2 Ultra device.



To assign unlimited space, leave the Quota Amount field(s) blank.

4. Click Apply.

Removing a User

Use the following steps to delete users from the My Cloud EX2 Ultra device.

Note: The Administrator account cannot be deleted.

1. On the Set Up Users screen, in the left pane, select the user you’d like to delete.

2. Click the Remove User icon

3. In response to the confirmation message, click OK.

from the device and no longer displays in the user account list.

The user account is removed

About Groups

A group allows easier management of multiple users. The permissions and privileges you assign to group accounts determine the actions that can be taken by that group.

Viewing Groups

1. On the navigation bar, click Users to display the Set up User screen.

2. Click the Group tab below Set Up Users.

3. To view group details, click a group name on the left pane. The group profile information displays.

Adding a Group

1. To add a group, click in the lower left side of the Set Up Groups screen.

2. Enter a Group Name.

3. Click the check box next to the users you’d like to add to your new Group and click

Next.

4. Enter the Quota Amount, or leave the values blank for unlimited space, and then click

Apply.

screen.

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL

Your new group account displays on the left pane of the Set Up Groups

+ 99 hidden pages