Western Digital My Cloud EX2 User Manual
™
WD My Cloud EX2
Personal Cloud Storage
User Manual
WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning this
product. Most technical support questions can be answered through our knowledge base or email
support service at http://support.wd.com. If the answer is not available or if you prefer, please
contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-day
period starts on the date of your first telephone contact with WD Technical Support. Email support is
free for the entire warranty period and our extensive knowledge base is available 24/7. To help us
keep you informed of new features and services, remember to register your product online at
http://register.wd.com.
Accessing Online Support
Visit our product support website at http://support.wd.com and choose from these topics:
Downloads—Download drivers, software, and updates for your WD product.
Registration—Register your WD product to get the latest updates and special offers.
Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data
recovery information.
Knowledge Base—Search by keyword, phrase, or answer ID.
Installation—Get online installation help for your WD product or software.
WD Community—Share your thoughts and connect with other WD users.
Online Learning Center — Start here to get the most out of your personal cloud storage
device (http://www.wd.com/setup).
Contacting WD Technical Support
When contacting WD for support have your WD product serial number, system hardware, and
system software versions available.
North America Asia Pacific
English
800.ASK.4wd
(800.275.4932)
Spanish
800.832.4778
Europe (toll free)* 00800 ASK4
WDEU
(00800 27549338)
Europe +31 880062100
Middle East +31 880062100
Africa +31 880062100
* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland,
Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
Australia
China
Hong Kong
India
Indonesia
Japan
Korea
Malaysia
Philippines
Singapore
Taiwan
1 800 42 9861
800 820 6682 / +65 62430496
+800 6008 6008
1 800 11 9393 (MNTL) / 1 800 200 5789 (Reliance)
011 26384700 (Pilot Line)
+803 852 9439
0120-994-120 / 00531-65-0442
02 703 6550
+800 6008 6008 / 1 800 88 1908/+65 62430496
1 800 1441 0159
+800 6008 6008 / +800 608 6008/+65 62430496
+800 6008 6008/+65 62430496
Registering Your WD Product
Register your WD product to get the latest updates and special offers. You can easily register your
drive online at http://register.wd.com or by using WD My Cloud EX2 personal cloud storage
software.
Table of Contents
WD Service and Support .................................ii
Registering Your WD Product .............................ii
1 Important User Information ....................1
Important Safety Instructions ..............................1
Recording Your WD Product Information .....................2
2 Product Overview ............................3
About the System ......................................3
About the Online Learning Center ..........................4
Package Contents ......................................5
Pre-installation Instructions ...............................6
Handling Precautions ....................................6
Product Components....................................7
3 Getting Started ..............................9
Installing Drives in the Driveless Model .......................9
Physically Connecting the Device..........................11
Getting Started Using Online Setup Software.................13
Getting Started Without Online Setup Software ...............19
Accessing Content.....................................19
4 Accessing Your Cloud Remotely ...............22
Enabling Cloud Access for the WD My Cloud EX2 Device .......22
Configuring Cloud Access for a User .......................22
Mobilizing Your Files with iOS and Android Mobile Apps.........24
5 Managing Users, Groups, and Shares ..........35
About Users .........................................35
About Groups ........................................42
About Shares ........................................45
6 The Dashboard at a Glance ...................51
Launching the Dashboard ...............................51
The Dashboard Home Page..............................54
Obtaining Customer Support .............................65
Common Tasks .......................................66
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TABLE OF CONTENTS – i
7 Backing Up and Retrieving Files ...............67
About Backups .......................................67
Managing a USB Device and USB Backups..................67
Remote Backups ......................................70
Internal Backups ......................................74
Cloud Backups .......................................76
8 Managing Storage on WD My Cloud EX2 ........82
Storage Types .......................................82
RAID Storage.........................................83
Disk Status ..........................................87
iSCSI Storage ........................................88
Volume Virtualization ...................................92
9 Managing Apps on WD My Cloud EX2 ..........97
About Apps ..........................................97
Managing Apps .......................................97
10 Playing/Streaming Videos, Photos, & Music ....101
Media Servers .......................................101
Media Storage .......................................103
Enabling DLNA and iTunes..............................103
Accessing Your Personal Cloud Using Media Players..........107
Accessing Your Personal Cloud Using iTunes ...............108
11 Configuring Settings .......................109
General ............................................109
Network............................................118
Media .............................................125
Utilities .............................................125
Notifications .........................................128
Firmware Update .....................................131
12 Replacing a Drive ..........................133
Identifying a Faulty Hard Drive ...........................133
Replacing a Drive .....................................134
Returning a WD Drive..................................136
WD MY CLOUD EX2 PERSONAL CLOUD STORAGE
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TABLE OF CONTENTS – ii
13 Regulatory and Warranty Information..........137
Regulatory Compliance ................................137
Warranty Information (All Regions Except Australia/New Zealand) 138
Warranty Information (Australia/New Zealand only) ............139
14 Appendices ...............................141
Appendix A: WD My Cloud EX2 Quick User Guide ............141
Appendix B: Joomla!® Setup Guide ......................146
Appendix C: phpBB Setup Guide.........................149
Appendix D: Supported RAID Modes......................154
Appendix E: RAID Migrations ............................154
Appendix F: Safe Mode Firmware Update Procedures .........154
Appendix G: Technical Specifications......................156
15 Index.....................................157
WD MY CLOUD EX2 PERSONAL CLOUD STORAGE
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TABLE OF CONTENTS – iii
Important User Information
IMPORTANT USER INFORMATION
1
Important Safety Instructions
Recording Your WD Product Information
Important Safety Instructions
This device is designed and manufactured to assure personal safety. Improper use can
result in electric shock or fire hazard. The safeguards incorporated into this unit will protect
you if you observe the following procedures for installation, use, and servicing.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners
or aerosol cleaners. Use a damp cloth for cleaning.
Do not use this product near any liquids.
Do not place this product on an unstable surface. The product may fall, causing
serious damage to the product.
Do not drop the product.
Do not block the slots and openings on the top and bottom of the chassis; to ensure
proper ventilation and reliable operation of the product and to protect it from
overheating, these openings must not be blocked or covered. Making sure the drive
is standing upright also helps prevent overheating.
Operate this product only from the type of power indicated on the marking label. If
you are not sure of the type of power available, consult your dealer or local power
company.
Do not allow anything to rest on the power cord. Do not locate this product where
persons will walk on the cord.
If an extension cord is used with this product, make sure that the total ampere rating
of the equipment plugged into the extension cord does not exceed the extension
cord ampere rating. Also, make sure that the total rating of all products plugged into
the wall outlet does not exceed the fuse rating.
Never push objects of any kind into this product through the chassis slots as they
may touch dangerous voltage points or short out parts that could result in a fire or
electric shock.
Unplug this product from the wall outlet and refer servicing to qualified service
personnel under the following conditions:
- When the power cord or plug is damaged or frayed.
- If liquid has been spilled on the product.
- If the product has been exposed to rain or water.
- If the product does not operate normally when the operating instructions are fol-
lowed. Adjust only those controls that are covered by the operating instructions
improper adjustment may result in damage and require extensive work by a
since
qualified technician to the product to normal condition.
- If the product has been dropped or the chassis has been damaged.
- If the product exhibits a distinct change in performance, contact WD Customer
Support at
WD MY CLOUD EX2 PERSONAL CLOUD STORAGE
USER MANUAL
http://support.wd.com.
1
IMPORTANT USER INFORMATION
Recording Your WD Product Information
Remember to write down the following WD product information, which is used for setup and
technical support. Your WD product information is found on the label on the back of the
device.
- Serial Number
- Model Number
- Purchase Date
- System and Software Notes
WD MY CLOUD EX2 PERSONAL CLOUD STORAGE
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Product Overview
PRODUCT OVERVIEW
2
About the System
Features
About the Online Learning Center
Package Contents
Pre-installation Instructions
Handling Precautions
Product Components
About the System
Designed from the ground up with the quality and reliability you've come to expect from
WD® and backed by a two-year warranty, My Cloud EX2 is a high-performance, two-bay
Network Attached Storage (NAS) device for your home or small office. Save all your content
in one place and protect your data with RAID 1, cloud or LAN/WAN backup options. Stream
large files to any screen and expand your NAS features with a full suite of apps.The WD My
Cloud EX2 personal cloud storage system is a high-performance system providing secure
wireless access to your media and files from any computer, tablet, or smartphone when
connected to a wireless router.
This user manual provides step-by-step installation instructions and other important
information
can be downloaded from http://products.wd.com/updates. For
about this product, visit our website at http://www.wd.com/.
about your WD product. Translated versions and updates to this user manual
more information and news
Features
Ultimate reliability from the trusted name in storage – Designed from the ground up
®
with the quality and reliability you've come to expect from WD
warranty, WD My Cloud EX2 is a high-performance, two-bay NAS for your home or small
office. Save all your content in one place and protect your data with RAID 1, cloud or LAN/
WAN backup options. Stream large files to any screen and expand your NAS features with a
full suite of apps.
Numerous options –
your choice. Or, choose a populated system that works right out of the box, featuring WD
Red™ hard drives for ultimate reliability in the unique 24x7 NAS operating environment.
Drive management – Control your data with multiple drive management options including
RAID 0, 1; JBOD, and spanning modes.
Data protection at its best –
loss. Choose from RAID 1, USB, cloud or LAN/WAN backup depending upon your data
security needs.
Easy to manage – A
Monitor your drives, manage users and utilize energy-saving features. Email and mobile
alerts keep you informed of WD My Cloud EX2 status.
Award-winning mobile and desktop apps – With the WD My Cloud mobile and desktop
apps, you can upload, access and share your documents from anywhere. Conveniently
transfer files from your public cloud accounts to WD My Cloud EX2 using a mobile app.
Choose the diskless enclosure to build your NAS with the drives of
You’re armed with multiple options to secure your data from
powerful dashboard means your system is always under your control.
and backed by a two-year
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PRODUCT OVERVIEW
Powerful apps to customize your NAS – Including aMule, Icecast, Joomla!®, phpBB®,
phpMyAdmin, Transmission, SqueezeCenter, and more. For the most recent apps available,
visit
wd.com/setup/mycloudex2apps.
Advanced serving options – Integrated file server, FTP server, backup server, and P2P
torrent download server.
Stream media to your connected devices – Stream videos and photos to connected
®
TVs, media players, gaming consoles and other DLNA
7.2 and a DLNA-certified 1.5 media server. And with a built-in iTunes
/UPnP®devices. Features a Twonky
®
server, you can easily
stream your music collection.
Back up, your way – Protect your data via remote backup to another My Cloud EX2 or My
Cloud EX4, integrated cloud backup or local LAN/WAN backup. PC users, WD
SmartWare™ Pro offers options for how, when and where you back up your files for up to
®
ten computers. Mac
users, utilize all the features of Apple®Time Machine®backup
software to protect your data.
Expand your capacity – Simply attach a compatible USB hard drive directly to My Cloud
EX2 to expand your storage capacity. Two USB 3.0 expansion ports are provided.
Integrated energy-saving features – Save energy with disk spin-down and scheduled power
on/off.
Your own personal cloud – Unlike public clouds, My Cloud EX2 allows you to keep all your
content in one safe place on your home or office network instead of a remote server. No
mysterious location of your data. No monthly fees. No limits.
Advanced features – iSCSI target, full-featured FTP services, jumbo frame support, iPv6
ready, UPS support (USB and network), real time resource monitor, SNMP and virtual
volumes.
About the Online Learning Center
WD’s online Learning Center provides the latest information, instructions, and software to
help users get the most out of their personal cloud storage. This web-based guide offers
step-by-step help with setting up remote access, backing up data, monitoring device status
and more. It’s an interactive resource to walk users through installing and using their
WD My Cloud EX2 device. The online Learning Center allows you to:
Learn about your new personal cloud storage product.
Download the latest software for your product.
Find in-depth, interactive information on how to explore each of your product’s
features.
Update your product whenever new features become available.
Access an always-available resource online, without a manual or CD.
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Package Contents
WD My Cloud EX2 Personal Cloud Storage device
Ethernet cable
AC power adapter
Quick Install Guide
Assembly kit (for driveless model only)
PRODUCT OVERVIEW
WD My Cloud EX2 Personal Cloud
Storage Device
AC adapter*
Ethernet cable
For information on additional accessories for this product, visit:
US www.shopwd.com or www.wdstore.com
Canada www.shopwd.ca or www.wdstore.ca
Europe www.shopwd.eu or www.wdstore.eu
All others Contact WD Technical Support in your region. For a list of
Technical Support contacts, visit http://support.wd.com and see
Knowledge Base Answer ID 1048.
Operating System
Windows
®
Windows 8.1 or earlier
Windows 7
Windows Vista
®
Windows XP (32 bit) SP3 or later
MacOSX
®
Mavericks (Mac OS 10.9)
Mountain Lion* (Mac OS 10.8)
Lion* (Mac OS 10.7)
Snow Leopard (Mac OS 10.6)
Quick Install Guide
Note: Compatibility may vary depending on your computer’s hardware configuration and
operating system.
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PRODUCT OVERVIEW
Web Browsers
Internet Explorer 8.0 and later on supported Windows computers
Safari 6.0 and later on supported Mac computers
Firefox 21 and later on supported Windows and Mac computers
Google Chrome 27 and later on supported Windows and Mac computers
Local Network
Router/switch (Gigabit recommended to maximize performance.)
Internet
Broadband Internet connection is required for initial setup and software downloads,
as well as for remote access and mobile apps.
Pre-installation Instructions
Before beginning installation, select a suitable location for your device to obtain maximum
efficiency. Place it in a location that is:
Near a grounded power outlet
Clean and dust free
On a stable surface free from vibration
Well ventilated, with nothing blocking or covering the slots and openings on the top
and bottom of the device, and away from sources of heat
Secluded from electromagnetic fields from electrical devices such as air
conditioners, radio and television receivers.
Handling Precautions
WD products are precision instruments and must be handled with care during unpacking
and installation. Rough handling, shock, or vibration can damage the device drives. Observe
the following precautions when unpacking and installing your external storage product:
Do not drop or jolt the device.
Do not move the device while it is powered on.
Do not use this product as a portable device.
Do not remove both data drives at the same time. This will cause your device to
become unresponsive.
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Product Components
Front View
PRODUCT OVERVIEW
Power LED
Drive LEDs
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Back View
Kensington®
Security Slot
PRODUCT OVERVIEW
Reset button
USB ports
Ethernet port
External DC In
Power port
Component Icon Description
Ethernet port Connects the device to a local network.
USB 3.0 port Connects to a USB hard drive for additional storage.
Reset button
()
Restores settings such as the administrator user name and password
for the device.
Power port Connects the device to an AC adapter and the power outlet.
Kensington
security slot
For device security, the device is equipped with a security slot that
supports a standard Kensington security cable.
Visit http://www.kensington.com/ for more information.
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3
GETTING STARTED
Getting Started
Installing Drives in the Driveless Model
Physically Connecting the Device
Getting Started Using Online Setup Software
Getting Started Without Online Setup Software
Accessing Content
It’s easy to set up the WD My Cloud EX2 Personal Cloud Storage device -- all you have to
is unpack your device, connect it, and wait for the Power LED on the front of your device
do
to turn a solid blue. Then, download and run the quick setup software, available at
http://www.wd.com/setup.
Note: For information about safely shutting down and disconnecting the device,
see “Utilities” on page 125
Installing Drives in the Driveless Model
Important: Following are instructions for installing drives in WD My Cloud EX2 models that
come without drives. You may use a drive made by WD or one made by another company.
For a list of compatible drives, go to wd.com/mycloudex2.
Important: Make
Important:
To avoid electrostatic discharge (ESD) problems, ground yourself by
touching metal before handling the device.
Note: For further instructions on how to remove and replace a faulty drive, or to prepare
and insert a non-WD drive see “Replacing a Drive” on page 133.
sure the device is not connected to power or to the network.
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Label
Replacement
drive
Green board
facing in
GETTING STARTED
Bracket
Screw
Tab
Note: You’ll need a phillips-head screwdriver for this procedure.
Note: The power and network cables are not connected when you do this.
1. Press the indented button on the door (top) of the device and open the top.
2. Remove the bracket that will hold the drives in place.
3. Using a screw from the bag, attach a plastic tab to the top hole in the drive’s side
(on the right if the green board is facing you).
4. Insert a screw in the corresponding hole on the other side of the drive.
5. Attach labels 1 or 2 to the top of the drive. Label 1 is on the left and label 2 is on
right, when looking down on the top of the unit. There are corresponding
the
numbers on the cross brace label.
6. When looking down on the top of the unit with the front panel towards you, and
the connectors at the bottom of the drive facing in, gently slip the drive into
with
a slot.
7. Make sure the tab is sticking up at the back of the unit.
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10
8. Repeat steps 3-7 for the other drive.
9. Screw the bracket in over the drives.
10. Close the door and firmly push down until it locks into place.
11. Continue to “Physically Connecting the Device” on page 11.
Physically Connecting the Device
2
4
GETTING STARTED
3
3
1
Follow the steps below to connect the WD My Cloud EX2 Personal Cloud Storage device to
a home or small office network.
Important: T
Important: W
o avoid overheating, make sure the device is upright as shown in
the illustration above and nothing is blocking or covering the slots
and openings on the top and bottom of the device. In the event of
overheating, the device will perform a safe shutdown, interrupting
all processes currently being performed. If this occurs, data may
be lost.
e recommend that you use the enclosed Ethernet cable for best
performance.
1. Using the provided Ethernet cable, connect one end of the Ethernet cable to the
Ethernet port located on the back of the device.
2. Connect the other end of the Ethernet cable directly into a router or network
switch
port.
3. Connect one end of the power adapter into the power supply socket on the
of the device.
back
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11
GETTING STARTED
4. Plug the other end of the power adapter into a power outlet. The unit powers up
automatically.
Important: Wait for the WD My Cloud EX2 device to finish powering up
(approximately three minutes) before configuring it. You will know it
is ready when the power LED stops flashing and turns blue.
5. When the power LED on your device turns a solid blue, continue to “Getting
Started Using Online Setup Software” on page 13.
LEDs
Front Panel Power LED
The following table describes the front panel power LED behavior.
State Color Appearance State Description
Power Down Black (off) ------- Drive in standby/sleep mode.
Powering Up Blue Flashing Device is powering on or in the process of
updating the firmware.
Power Up Blue Solid Device is in a power up (on) state.
Power Up (degraded) Red Flashing Device is powered up but the volume is
degraded.
Action required Yellow Flashing A condition, such as a network cable has
become unplugged, which requires you to
act.
Note: For non-compatible drives, the power LED blinks yellow during power up.
Front Panel Hard Drive (HDD) LEDs
The following table describes the front panel hard drive LED behavior.
Function Color Appearance Function Description
No drive Black (off) ------ Drive is not present.
Drive present, no
activity
Active drive Blue Flashing Drive is present and showing drive activity.
Hard drive fault Red Flashing Drive is present but has a hard drive fault or
Blue Solid Drive is present but there is no activity.
failure.
Note: For incompatible drives, the hard drive LEDs blink red rapidly as the unit
powers up.
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GETTING STARTED
Back Panel Ethernet (Network) LEDs
The following table describes the network and activity LEDs:
Note: Looking at the port, the LED on the top left is the Activity LED, and the one
on the top right is the Link LED.
State LED Appearance State Description
Link down Link Off Cable or device is not plugged in, or other
end of link is not operational.
Link up – 10/100
connection
Link up – 10/100/
1000 connection
Link idle Activity Solid Active communication is not in progress.
Link busy Activity Green - Blinks Active communication is in progress.
Link Yellow Cable is plugged in, and both ends of the link
have successfully established
communications. 10/100 network
connection.
Link Green Cable is plugged in, and both ends of the link
have successfully established
communications. 10/100/1000 network
connection.
Getting Started Using Online Setup Software
The online setup software walks you through the steps necessary to easily connect your
device to your home or small office network. Use the following steps to download and run
the online setup software, discover the device, and get started using your device. The online
setup software is available from WD’s Online Learning Center at
http://wd.com/setup/wdmycloudex2.
Downloading and Installing the Online Setup Software
After connecting your device:
1. Open a web browser. (For browser requirements, see “Web Browsers” on page
6.)
2. In the address field, type
http://wd.com/setup/wdmycloudex2 to display the
Welcome to the Learning Center page:
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3. Click WD My Cloud EX2 to display the download page:
Note: The online Learning Center automatically detects your operating system
(OS). If you’d like to download setup software for a different operating
system, select your OS from the drop-down menu at the top of the page
before selecting the Download Setup Software button.
GETTING STARTED
4. Click the Download Setup Software button. The setup software downloads to
your computer.
5. Access your downloaded files, and then double-click
WD My Cloud EX2 Personal Cloud Storage Setup.dmg (Mac) to open the setup
Setup.exe (Windows) or
software. The Getting Started window displays.
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GETTING STARTED
Connecting to the Network and Creating a Personal Cloud
1. On the Getting Started window (above), and click Get Started.
2. Read the Western Digital End User License Agreement that displays, and then
select the “I accept the terms of the License Agreement” check box and click
Next.
3. Review the information on the screen,
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15
GETTING STARTED
4. When the power LED on your WD My Cloud EX2 device is solid blue, click Next.
The software discovers your device.
Note: If your device is not detected, follow the on-screen directions.
5. Select your WD My Cloud EX2 device and click Next. The Set up your personal
cloud screen displays.
6. Enter your first and last name and your email address (optional). The email
address is needed if you want to create an account with remote access
capability. Ensure that
Also register WD My Cloud EX2 with this information is
selected
Note: WD My Cloud EX2 provides fee-free remote access to your
personal cloud device. Once you create your account, you can access
your device using your mobile devices with Internet access and from the
WD My Cloud desktop app.
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GETTING STARTED
7. Click Next. The Your account screen displays.
8. If you’d like to add users, click Add more users, enter the user information, and
then click the plus sign (+).
If you’d like to skip the add an account step, click
Next. You’ll have the
opportunity to create a personal cloud when you create a user account (see
“Adding a Single User” on page 36).
Note: It may take a few minutes for your email inbox to receive instructions on
accessing the WD My Cloud EX2 device remotely.
9. Check your email to confirm your new account, and then click Next to display
the Setup Complete screen.
Note: You may need to check your email spam folder if your spam filter does not
allow email from WD.
The Congratulations! screen displays. You’ve successfully set up your WD My
Cloud EX2 device.
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GETTING STARTED
Selecting Options
All options on the Congratulations! screen (above) are enabled by default. The
table below explains what happens when the options are enabled or disabled.
1. Select your desired options, clearing the check box for any option you want to
disable:
Option Result
Install the WD My Cloud app If the option is enabled:
• An installation wizard launches
automatically.
• See “Downloading and Installing
the Online Setup Software” on
page 13 for instructions.
If the option is disabled:
• The online Learning Center
Welcome page displays
• The Public share displays in
Explor
er (Windows) or Finder
(Mac).
Place helpful shortcuts on my Desktop
Recommended: Automatically update WD My
Cloud whenever new firmware becomes
available
Click the icons to go to (from left to
right) to:
• The online Learning Center
Welcome page
• The Public share in Explorer
(Windows) or Finder (Mac).
• The WD My Cloud dashboard for
configuring your WD My Cloud
EX2 device.
• The online Learning Center
Welcome page displays
• The Public share displays in
Explorer (Windows) or Finder
(Mac).
• If the option is enabled, the
firmware automatically updates
daily 3:00 AM. To change the
settings for automatic updates,
see “Updating Firmware
Automatically” on page 131.
2. Click Finish to close the setup wizard.
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GETTING STARTED
Installing the WD My Cloud for Desktop App
If you selected the Install the WD My Cloud app check box:
1. Click Yes if you receive a warning prompt.
2. On the My Cloud screen, select a language from the drop-down menu, and then
OK.
click
3. Review the Western Digital License Agreement, and then select I accept the
terms of the License Agreement, and click Next
4. Review the Apple License Agreement, and then select I accept the terms of the
License Agreement, and click Install. The installation begins.
5. When installation is complete, click Done.
Desktop Icons
If you are using a Windows computer, check the desktop to locate the following icons:
Opens the WD My Cloud EX2 dashboard.
Displays the contents of the Public Share.
Opens the WD My Cloud app.
For Mac computers, check the desktop to locate your desktop icons.
Getting Started Without Online Setup Software
If you do not use the online setup software to get started, you can still:
Use your WD My Cloud EX2 personal cloud storage device as an external hard drive,
dragging and dropping files to and from it.
Configure the device using the WD My Cloud EX2 device’s dashboard. (See “The
Dashboard at a Glance” on page 51.)
Back up files using USB, Remote, Internal, and Cloud backup (see “Backing Up and
Retrieving Files” on page 67).
Accessing Content
The WD My Cloud EX2 device’s Public folder contains Shared Music, Shared Pictures, and
Shared Videos subfolders. The existing content of the subfolders are files that you dragged
and dropped or files that have been backed up from your computer or an attached USB
drive:
Note: This manual uses the term shares and folders interchangeably.
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GETTING STARTED
Once you’ve physically connected your WD My Cloud EX2 device (see “Physically
Connecting the Device” on page 11), use the following steps to access the contents of your
device.
If your operating systems
is...
Windows 8 or 8.1.1
Windows XP/Vista/Windows 7
Mac OS X
(Snow Leopard, Lion, Mountain Lion,
Mavericks)
Then...
1. On the Windows 8 Start page, type Computer
2. Click Computer.
3. In the left pane, click
4. Double-click
folder.
5. Double-click the Public folder to display the Shared Music,
Shared Pictures, and Shared Videos subfolders. You can
now drag and drop files into (and from) the shared media
folders using Windows Explorer.
1. Click or Start > Computer > Network > WDMYCloudEX2
and, if required, enter your network (router) credentials. The
device’s Public and private folders (shares) display.
2. Double-click the Public folder to display the Shared Music,
Shared Pictures, and Shared Videos subfolders. You can
now drag and drop files into (and from) the shared media
folders using Windows Explorer.
1. In a Finder window, click WDMyCloudEX2 under the shared
items in the side bar.
2. If presented with an authorization page, select Guest, and
then click Connect to display the Public share:
3. Double-click the Public folder to display the subfolders:
Shared Music, Shared Pictures, Shared Videos, and
Software. You can now drag and drop files into the shared
folders using Finder:
4. If you want to create a shared drive icon permanently on your
desktop, create an alias. Following are two ways to do this:
Note: Before creating an alias, click Finder > Preferences
WDMYCloudEX2 and locate the device’s Public
> General and make sure Connected Servers is
checked.
Network.
- Click the item you wish to alias (e.g., Shared Music), hold
down the mouse button, hold down the Cmd and Option
keys simultaneously, and drag the item to where you
want the alias to appear. Instead of moving the original
item, this creates an alias at the new location.
-OR -
- Right-click the item you want to alias (e.g., Shared
Music), and then click File > Make Alias.
Mapping the Public Folder (Windows)
To map the WD My Cloud EX2 Public folder for quick access in the future:
1. In Windows Explorer, under Network, click WDMYCLOUDEX2.
2. Right-click the Public folder and select Map Network Drive from the menu.
3. Select the desired letter from the Drive drop-down list.
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4. Select the Reconnect at login check box.
5. Click Finish. Your Public drive is now mapped.
GETTING STARTED
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Accessing Your Cloud Remotely
ACCESSING YOUR CLOUD REMOTELY
84
Enabling Cloud Access for the WD My Cloud EX2 Device
Configuring Cloud Access for a User
Mobilizing Your Files with iOS and Android Mobile Apps
A personal cloud is your content, at home, secure and under your control. Unlike public
clouds,
home network. Share files, stream media, and access your content anywhere, from your PC
or Mac computer and from mobile devices. No monthly fees. No mysterious location for
your data. Keep your videos, music, photos, and files safe at home and always with you.
This chapter explains how to set up the WD My Cloud EX2 device for remote access and
describes
a personal cloud allows you to keep all of your content in one safe place on your
some of the ways you can take advantage of its many capabilities.
Enabling Cloud Access for the WD My Cloud EX2 Device
Before you can use your WD My Cloud EX2 device remotely, you have to enable it for cloud
access. To enable the WD My Cloud device for remote access and to check the status of its
remote connection(s), see “Cloud Access” on page 112.
Configuring Cloud Access for a User
Once you’ve enabled cloud access on the WD My Cloud EX2 device, use the following
steps to give remote access capability to your device users.
1. On the navigation bar, click the Cloud Access icon .
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ACCESSING YOUR CLOUD REMOTELY
2. In the left pane, select the user you’d like to configure for cloud access.
3. In the WDMyCloud.com Login for <user name> area, click the Add/ Change
Email Address
icon .Click this icon if you have not previously added an email
address to the user account or if you need to update/change the user’s email
ess.
addr
4. Enter the user’s email address. This email address is used to send the user
confirmation
information and instructions on setting up and activating a
password for cloud access.
5. Click
Save.
6. If you have entered an email address, this icon is greyed out. Add an email
address, and then return to this link to send cloud access information.
To generate an activation code for a user’s mobile device(s):
Important: Codes are valid for 48 hours from the time of the request and can be used
only once.
1. On the bottom of the screen, click Get Code. You’ll need to generate one code
for each device you want to activate. A dialog box displays the user’s activation
code and its expiration date and time.
Note: Make sure to write down the access codes you generate.
2. Click OK. Once you use the code(s), the Configure Access page displays the
cloud devices to which the user now has access, along with the activation code
used.
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ACCESSING YOUR CLOUD REMOTELY
Mobilizing Your Files with iOS and Android Mobile Apps
The WD My Cloud and WD Photos mobile apps and WD My Cloud desktop app allow you
to access all the content on your personal cloud from any device.
WD Photos Mobile App
Important: WD Photos enables you to view photos in .jpg format only.
Turn your mobile device into the ultimate photo album. View all the photos stored on your
personal
upload it from your gallery directly to your WD My Cloud EX2 device with ease.WD Photos is
compatible with leading Apple mobile devices and many popular Android devices. Photos
are automatically optimized for viewing on your mobile device.
With WD Photos, you can:
cloud with your smartphone or tablet. Or, take a photo or video clip and instantly
Note: Thumbnail images are not available for an attached USB device.
Instantly post photos to Facebook.
Play a slideshow with transitions to create digital art.
Access previously viewed photos even when you are offline.
View your photos all at once or filter them by folder or album.
Search by file name, folder name, or date using the built-in search options.
Email a photo to a friend.
Assign a photo to a contact.
Download a photo from your personal cloud storage to the camera roll on your
mobile device.
Upload photos and videos from the camera roll on your mobile device directly to
your personal cloud storage, no matter where you are.
Note: WD Photos automatically creates a sub folder with the mobile device name in the
Public directory on the WD My Cloud EX2 device for uploaded photos. Similarly, the
app creates a sub folder with the mobile device name in the Public/Shared Videos
directory for uploaded videos.
For more features and instructions for using WD Photos, see its online Guide Me page and
Quick Tips, and go to http://wdphotos.wd.com.
Installing WD Photos Mobile App on Your Mobile Device
Important: Make sure the photos you want to view on the mobile device are stored in
the Shared Pictures subfolder in the Public share of your
WD My Cloud EX2 device. WD Photos lets you view photos in .jpg format
only.
Requirements
WD My Cloud EX2 personal cloud storage with the most recent firmware,
connected to the Internet.
An iPhone®,iPad®,or iPod®touch with iOS 4.3 or higher
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ACCESSING YOUR CLOUD REMOTELY
To install WD Photos on your mobile device:
1. Download WD Photos from the Apple App or Google Play store and install it on
your mobile device.
2. Launch WD Photos on your mobile device to display the WD Photos page.
3. Tap Connect Now to display the Welcome page.
The WD Welcome page contains the following sections:
Found in Network: If the mobile device is on the same Local Area Network or
Wi-Fi Network as the WD My Cloud EX2 device, the activation code is
automatically provided behind the scenes and does not need to be entered.
- In the Found in Network section, tap to the left of WDMyCloudEX2.
- Select your user name from the Select User Account list.
- Enter your user password.
Add Manually: If the mobile device is not on the same LAN or Wi-Fi network as
the WD My Cloud device:
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