™
WD My Cloud EX2
Personal Cloud Storage
User Manual
WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning this
product. Most technical support questions can be answered through our knowledge base or email
support service at http://support.wd.com. If the answer is not available or if you prefer, please
contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-day
period starts on the date of your first telephone contact with WD Technical Support. Email support is
free for the entire warranty period and our extensive knowledge base is available 24/7. To help us
keep you informed of new features and services, remember to register your product online at
http://register.wd.com.
Accessing Online Support
Visit our product support website at http://support.wd.com and choose from these topics:
Downloads—Download drivers, software, and updates for your WD product.
Registration—Register your WD product to get the latest updates and special offers.
Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data
recovery information.
Knowledge Base—Search by keyword, phrase, or answer ID.
Installation—Get online installation help for your WD product or software.
WD Community—Share your thoughts and connect with other WD users.
Online Learning Center — Start here to get the most out of your personal cloud storage
device (http://www.wd.com/setup).
Contacting WD Technical Support
When contacting WD for support have your WD product serial number, system hardware, and
system software versions available.
North America Asia Pacific
English
800.ASK.4wd
(800.275.4932)
Spanish
800.832.4778
Europe (toll free)* 00800 ASK4
WDEU
(00800 27549338)
Europe +31 880062100
Middle East +31 880062100
Africa +31 880062100
* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland,
Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
Australia
China
Hong Kong
India
Indonesia
Japan
Korea
Malaysia
Philippines
Singapore
Taiwan
1 800 42 9861
800 820 6682 / +65 62430496
+800 6008 6008
1 800 11 9393 (MNTL) / 1 800 200 5789 (Reliance)
011 26384700 (Pilot Line)
+803 852 9439
0120-994-120 / 00531-65-0442
02 703 6550
+800 6008 6008 / 1 800 88 1908/+65 62430496
1 800 1441 0159
+800 6008 6008 / +800 608 6008/+65 62430496
+800 6008 6008/+65 62430496
Registering Your WD Product
Register your WD product to get the latest updates and special offers. You can easily register your
drive online at http://register.wd.com or by using WD My Cloud EX2 personal cloud storage
software.
Table of Contents
WD Service and Support .................................ii
Registering Your WD Product .............................ii
1 Important User Information ....................1
Important Safety Instructions ..............................1
Recording Your WD Product Information .....................2
2 Product Overview ............................3
About the System ......................................3
About the Online Learning Center ..........................4
Package Contents ......................................5
Pre-installation Instructions ...............................6
Handling Precautions ....................................6
Product Components....................................7
3 Getting Started ..............................9
Installing Drives in the Driveless Model .......................9
Physically Connecting the Device..........................11
Getting Started Using Online Setup Software.................13
Getting Started Without Online Setup Software ...............19
Accessing Content.....................................19
4 Accessing Your Cloud Remotely ...............22
Enabling Cloud Access for the WD My Cloud EX2 Device .......22
Configuring Cloud Access for a User .......................22
Mobilizing Your Files with iOS and Android Mobile Apps.........24
5 Managing Users, Groups, and Shares ..........35
About Users .........................................35
About Groups ........................................42
About Shares ........................................45
6 The Dashboard at a Glance ...................51
Launching the Dashboard ...............................51
The Dashboard Home Page..............................54
Obtaining Customer Support .............................65
Common Tasks .......................................66
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TABLE OF CONTENTS – i
7 Backing Up and Retrieving Files ...............67
About Backups .......................................67
Managing a USB Device and USB Backups..................67
Remote Backups ......................................70
Internal Backups ......................................74
Cloud Backups .......................................76
8 Managing Storage on WD My Cloud EX2 ........82
Storage Types .......................................82
RAID Storage.........................................83
Disk Status ..........................................87
iSCSI Storage ........................................88
Volume Virtualization ...................................92
9 Managing Apps on WD My Cloud EX2 ..........97
About Apps ..........................................97
Managing Apps .......................................97
10 Playing/Streaming Videos, Photos, & Music ....101
Media Servers .......................................101
Media Storage .......................................103
Enabling DLNA and iTunes..............................103
Accessing Your Personal Cloud Using Media Players..........107
Accessing Your Personal Cloud Using iTunes ...............108
11 Configuring Settings .......................109
General ............................................109
Network............................................118
Media .............................................125
Utilities .............................................125
Notifications .........................................128
Firmware Update .....................................131
12 Replacing a Drive ..........................133
Identifying a Faulty Hard Drive ...........................133
Replacing a Drive .....................................134
Returning a WD Drive..................................136
WD MY CLOUD EX2 PERSONAL CLOUD STORAGE
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TABLE OF CONTENTS – ii
13 Regulatory and Warranty Information..........137
Regulatory Compliance ................................137
Warranty Information (All Regions Except Australia/New Zealand) 138
Warranty Information (Australia/New Zealand only) ............139
14 Appendices ...............................141
Appendix A: WD My Cloud EX2 Quick User Guide ............141
Appendix B: Joomla!® Setup Guide ......................146
Appendix C: phpBB Setup Guide.........................149
Appendix D: Supported RAID Modes......................154
Appendix E: RAID Migrations ............................154
Appendix F: Safe Mode Firmware Update Procedures .........154
Appendix G: Technical Specifications......................156
15 Index.....................................157
WD MY CLOUD EX2 PERSONAL CLOUD STORAGE
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TABLE OF CONTENTS – iii
Important User Information
IMPORTANT USER INFORMATION
1
Important Safety Instructions
Recording Your WD Product Information
Important Safety Instructions
This device is designed and manufactured to assure personal safety. Improper use can
result in electric shock or fire hazard. The safeguards incorporated into this unit will protect
you if you observe the following procedures for installation, use, and servicing.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners
or aerosol cleaners. Use a damp cloth for cleaning.
Do not use this product near any liquids.
Do not place this product on an unstable surface. The product may fall, causing
serious damage to the product.
Do not drop the product.
Do not block the slots and openings on the top and bottom of the chassis; to ensure
proper ventilation and reliable operation of the product and to protect it from
overheating, these openings must not be blocked or covered. Making sure the drive
is standing upright also helps prevent overheating.
Operate this product only from the type of power indicated on the marking label. If
you are not sure of the type of power available, consult your dealer or local power
company.
Do not allow anything to rest on the power cord. Do not locate this product where
persons will walk on the cord.
If an extension cord is used with this product, make sure that the total ampere rating
of the equipment plugged into the extension cord does not exceed the extension
cord ampere rating. Also, make sure that the total rating of all products plugged into
the wall outlet does not exceed the fuse rating.
Never push objects of any kind into this product through the chassis slots as they
may touch dangerous voltage points or short out parts that could result in a fire or
electric shock.
Unplug this product from the wall outlet and refer servicing to qualified service
personnel under the following conditions:
- When the power cord or plug is damaged or frayed.
- If liquid has been spilled on the product.
- If the product has been exposed to rain or water.
- If the product does not operate normally when the operating instructions are fol-
lowed. Adjust only those controls that are covered by the operating instructions
improper adjustment may result in damage and require extensive work by a
since
qualified technician to the product to normal condition.
- If the product has been dropped or the chassis has been damaged.
- If the product exhibits a distinct change in performance, contact WD Customer
Support at
WD MY CLOUD EX2 PERSONAL CLOUD STORAGE
USER MANUAL
http://support.wd.com.
1
IMPORTANT USER INFORMATION
Recording Your WD Product Information
Remember to write down the following WD product information, which is used for setup and
technical support. Your WD product information is found on the label on the back of the
device.
- Serial Number
- Model Number
- Purchase Date
- System and Software Notes
WD MY CLOUD EX2 PERSONAL CLOUD STORAGE
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Product Overview
PRODUCT OVERVIEW
2
About the System
Features
About the Online Learning Center
Package Contents
Pre-installation Instructions
Handling Precautions
Product Components
About the System
Designed from the ground up with the quality and reliability you've come to expect from
WD® and backed by a two-year warranty, My Cloud EX2 is a high-performance, two-bay
Network Attached Storage (NAS) device for your home or small office. Save all your content
in one place and protect your data with RAID 1, cloud or LAN/WAN backup options. Stream
large files to any screen and expand your NAS features with a full suite of apps.The WD My
Cloud EX2 personal cloud storage system is a high-performance system providing secure
wireless access to your media and files from any computer, tablet, or smartphone when
connected to a wireless router.
This user manual provides step-by-step installation instructions and other important
information
can be downloaded from http://products.wd.com/updates. For
about this product, visit our website at http://www.wd.com/.
about your WD product. Translated versions and updates to this user manual
more information and news
Features
Ultimate reliability from the trusted name in storage – Designed from the ground up
®
with the quality and reliability you've come to expect from WD
warranty, WD My Cloud EX2 is a high-performance, two-bay NAS for your home or small
office. Save all your content in one place and protect your data with RAID 1, cloud or LAN/
WAN backup options. Stream large files to any screen and expand your NAS features with a
full suite of apps.
Numerous options –
your choice. Or, choose a populated system that works right out of the box, featuring WD
Red™ hard drives for ultimate reliability in the unique 24x7 NAS operating environment.
Drive management – Control your data with multiple drive management options including
RAID 0, 1; JBOD, and spanning modes.
Data protection at its best –
loss. Choose from RAID 1, USB, cloud or LAN/WAN backup depending upon your data
security needs.
Easy to manage – A
Monitor your drives, manage users and utilize energy-saving features. Email and mobile
alerts keep you informed of WD My Cloud EX2 status.
Award-winning mobile and desktop apps – With the WD My Cloud mobile and desktop
apps, you can upload, access and share your documents from anywhere. Conveniently
transfer files from your public cloud accounts to WD My Cloud EX2 using a mobile app.
Choose the diskless enclosure to build your NAS with the drives of
You’re armed with multiple options to secure your data from
powerful dashboard means your system is always under your control.
and backed by a two-year
WD MY CLOUD EX2 PERSONAL CLOUD STORAGE
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PRODUCT OVERVIEW
Powerful apps to customize your NAS – Including aMule, Icecast, Joomla!®, phpBB®,
phpMyAdmin, Transmission, SqueezeCenter, and more. For the most recent apps available,
visit
wd.com/setup/mycloudex2apps.
Advanced serving options – Integrated file server, FTP server, backup server, and P2P
torrent download server.
Stream media to your connected devices – Stream videos and photos to connected
®
TVs, media players, gaming consoles and other DLNA
7.2 and a DLNA-certified 1.5 media server. And with a built-in iTunes
/UPnP®devices. Features a Twonky
®
server, you can easily
stream your music collection.
Back up, your way – Protect your data via remote backup to another My Cloud EX2 or My
Cloud EX4, integrated cloud backup or local LAN/WAN backup. PC users, WD
SmartWare™ Pro offers options for how, when and where you back up your files for up to
®
ten computers. Mac
users, utilize all the features of Apple®Time Machine®backup
software to protect your data.
Expand your capacity – Simply attach a compatible USB hard drive directly to My Cloud
EX2 to expand your storage capacity. Two USB 3.0 expansion ports are provided.
Integrated energy-saving features – Save energy with disk spin-down and scheduled power
on/off.
Your own personal cloud – Unlike public clouds, My Cloud EX2 allows you to keep all your
content in one safe place on your home or office network instead of a remote server. No
mysterious location of your data. No monthly fees. No limits.
Advanced features – iSCSI target, full-featured FTP services, jumbo frame support, iPv6
ready, UPS support (USB and network), real time resource monitor, SNMP and virtual
volumes.
About the Online Learning Center
WD’s online Learning Center provides the latest information, instructions, and software to
help users get the most out of their personal cloud storage. This web-based guide offers
step-by-step help with setting up remote access, backing up data, monitoring device status
and more. It’s an interactive resource to walk users through installing and using their
WD My Cloud EX2 device. The online Learning Center allows you to:
Learn about your new personal cloud storage product.
Download the latest software for your product.
Find in-depth, interactive information on how to explore each of your product’s
features.
Update your product whenever new features become available.
Access an always-available resource online, without a manual or CD.
WD MY CLOUD EX2 PERSONAL CLOUD STORAGE
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Package Contents
WD My Cloud EX2 Personal Cloud Storage device
Ethernet cable
AC power adapter
Quick Install Guide
Assembly kit (for driveless model only)
PRODUCT OVERVIEW
WD My Cloud EX2 Personal Cloud
Storage Device
AC adapter*
Ethernet cable
For information on additional accessories for this product, visit:
US www.shopwd.com or www.wdstore.com
Canada www.shopwd.ca or www.wdstore.ca
Europe www.shopwd.eu or www.wdstore.eu
All others Contact WD Technical Support in your region. For a list of
Technical Support contacts, visit http://support.wd.com and see
Knowledge Base Answer ID 1048.
Operating System
Windows
®
Windows 8.1 or earlier
Windows 7
Windows Vista
®
Windows XP (32 bit) SP3 or later
MacOSX
®
Mavericks (Mac OS 10.9)
Mountain Lion* (Mac OS 10.8)
Lion* (Mac OS 10.7)
Snow Leopard (Mac OS 10.6)
Quick Install Guide
Note: Compatibility may vary depending on your computer’s hardware configuration and
operating system.
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PRODUCT OVERVIEW
Web Browsers
Internet Explorer 8.0 and later on supported Windows computers
Safari 6.0 and later on supported Mac computers
Firefox 21 and later on supported Windows and Mac computers
Google Chrome 27 and later on supported Windows and Mac computers
Local Network
Router/switch (Gigabit recommended to maximize performance.)
Internet
Broadband Internet connection is required for initial setup and software downloads,
as well as for remote access and mobile apps.
Pre-installation Instructions
Before beginning installation, select a suitable location for your device to obtain maximum
efficiency. Place it in a location that is:
Near a grounded power outlet
Clean and dust free
On a stable surface free from vibration
Well ventilated, with nothing blocking or covering the slots and openings on the top
and bottom of the device, and away from sources of heat
Secluded from electromagnetic fields from electrical devices such as air
conditioners, radio and television receivers.
Handling Precautions
WD products are precision instruments and must be handled with care during unpacking
and installation. Rough handling, shock, or vibration can damage the device drives. Observe
the following precautions when unpacking and installing your external storage product:
Do not drop or jolt the device.
Do not move the device while it is powered on.
Do not use this product as a portable device.
Do not remove both data drives at the same time. This will cause your device to
become unresponsive.
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Product Components
Front View
PRODUCT OVERVIEW
Power LED
Drive LEDs
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Back View
Kensington®
Security Slot
PRODUCT OVERVIEW
Reset button
USB ports
Ethernet port
External DC In
Power port
Component Icon Description
Ethernet port Connects the device to a local network.
USB 3.0 port Connects to a USB hard drive for additional storage.
Reset button
()
Restores settings such as the administrator user name and password
for the device.
Power port Connects the device to an AC adapter and the power outlet.
Kensington
security slot
For device security, the device is equipped with a security slot that
supports a standard Kensington security cable.
Visit http://www.kensington.com/ for more information.
WD MY CLOUD EX2 PERSONAL CLOUD STORAGE
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3
GETTING STARTED
Getting Started
Installing Drives in the Driveless Model
Physically Connecting the Device
Getting Started Using Online Setup Software
Getting Started Without Online Setup Software
Accessing Content
It’s easy to set up the WD My Cloud EX2 Personal Cloud Storage device -- all you have to
is unpack your device, connect it, and wait for the Power LED on the front of your device
do
to turn a solid blue. Then, download and run the quick setup software, available at
http://www.wd.com/setup.
Note: For information about safely shutting down and disconnecting the device,
see “Utilities” on page 125
Installing Drives in the Driveless Model
Important: Following are instructions for installing drives in WD My Cloud EX2 models that
come without drives. You may use a drive made by WD or one made by another company.
For a list of compatible drives, go to wd.com/mycloudex2.
Important: Make
Important:
To avoid electrostatic discharge (ESD) problems, ground yourself by
touching metal before handling the device.
Note: For further instructions on how to remove and replace a faulty drive, or to prepare
and insert a non-WD drive see “Replacing a Drive” on page 133.
sure the device is not connected to power or to the network.
WD MY CLOUD EX2 PERSONAL CLOUD STORAGE
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9
Label
Replacement
drive
Green board
facing in
GETTING STARTED
Bracket
Screw
Tab
Note: You’ll need a phillips-head screwdriver for this procedure.
Note: The power and network cables are not connected when you do this.
1. Press the indented button on the door (top) of the device and open the top.
2. Remove the bracket that will hold the drives in place.
3. Using a screw from the bag, attach a plastic tab to the top hole in the drive’s side
(on the right if the green board is facing you).
4. Insert a screw in the corresponding hole on the other side of the drive.
5. Attach labels 1 or 2 to the top of the drive. Label 1 is on the left and label 2 is on
right, when looking down on the top of the unit. There are corresponding
the
numbers on the cross brace label.
6. When looking down on the top of the unit with the front panel towards you, and
the connectors at the bottom of the drive facing in, gently slip the drive into
with
a slot.
7. Make sure the tab is sticking up at the back of the unit.
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10
8. Repeat steps 3-7 for the other drive.
9. Screw the bracket in over the drives.
10. Close the door and firmly push down until it locks into place.
11. Continue to “Physically Connecting the Device” on page 11.
Physically Connecting the Device
2
4
GETTING STARTED
3
3
1
Follow the steps below to connect the WD My Cloud EX2 Personal Cloud Storage device to
a home or small office network.
Important: T
Important: W
o avoid overheating, make sure the device is upright as shown in
the illustration above and nothing is blocking or covering the slots
and openings on the top and bottom of the device. In the event of
overheating, the device will perform a safe shutdown, interrupting
all processes currently being performed. If this occurs, data may
be lost.
e recommend that you use the enclosed Ethernet cable for best
performance.
1. Using the provided Ethernet cable, connect one end of the Ethernet cable to the
Ethernet port located on the back of the device.
2. Connect the other end of the Ethernet cable directly into a router or network
switch
port.
3. Connect one end of the power adapter into the power supply socket on the
of the device.
back
WD MY CLOUD EX2 PERSONAL CLOUD STORAGE
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11
GETTING STARTED
4. Plug the other end of the power adapter into a power outlet. The unit powers up
automatically.
Important: Wait for the WD My Cloud EX2 device to finish powering up
(approximately three minutes) before configuring it. You will know it
is ready when the power LED stops flashing and turns blue.
5. When the power LED on your device turns a solid blue, continue to “Getting
Started Using Online Setup Software” on page 13.
LEDs
Front Panel Power LED
The following table describes the front panel power LED behavior.
State Color Appearance State Description
Power Down Black (off) ------- Drive in standby/sleep mode.
Powering Up Blue Flashing Device is powering on or in the process of
updating the firmware.
Power Up Blue Solid Device is in a power up (on) state.
Power Up (degraded) Red Flashing Device is powered up but the volume is
degraded.
Action required Yellow Flashing A condition, such as a network cable has
become unplugged, which requires you to
act.
Note: For non-compatible drives, the power LED blinks yellow during power up.
Front Panel Hard Drive (HDD) LEDs
The following table describes the front panel hard drive LED behavior.
Function Color Appearance Function Description
No drive Black (off) ------ Drive is not present.
Drive present, no
activity
Active drive Blue Flashing Drive is present and showing drive activity.
Hard drive fault Red Flashing Drive is present but has a hard drive fault or
Blue Solid Drive is present but there is no activity.
failure.
Note: For incompatible drives, the hard drive LEDs blink red rapidly as the unit
powers up.
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GETTING STARTED
Back Panel Ethernet (Network) LEDs
The following table describes the network and activity LEDs:
Note: Looking at the port, the LED on the top left is the Activity LED, and the one
on the top right is the Link LED.
State LED Appearance State Description
Link down Link Off Cable or device is not plugged in, or other
end of link is not operational.
Link up – 10/100
connection
Link up – 10/100/
1000 connection
Link idle Activity Solid Active communication is not in progress.
Link busy Activity Green - Blinks Active communication is in progress.
Link Yellow Cable is plugged in, and both ends of the link
have successfully established
communications. 10/100 network
connection.
Link Green Cable is plugged in, and both ends of the link
have successfully established
communications. 10/100/1000 network
connection.
Getting Started Using Online Setup Software
The online setup software walks you through the steps necessary to easily connect your
device to your home or small office network. Use the following steps to download and run
the online setup software, discover the device, and get started using your device. The online
setup software is available from WD’s Online Learning Center at
http://wd.com/setup/wdmycloudex2.
Downloading and Installing the Online Setup Software
After connecting your device:
1. Open a web browser. (For browser requirements, see “Web Browsers” on page
6.)
2. In the address field, type
http://wd.com/setup/wdmycloudex2 to display the
Welcome to the Learning Center page:
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13
3. Click WD My Cloud EX2 to display the download page:
Note: The online Learning Center automatically detects your operating system
(OS). If you’d like to download setup software for a different operating
system, select your OS from the drop-down menu at the top of the page
before selecting the Download Setup Software button.
GETTING STARTED
4. Click the Download Setup Software button. The setup software downloads to
your computer.
5. Access your downloaded files, and then double-click
WD My Cloud EX2 Personal Cloud Storage Setup.dmg (Mac) to open the setup
Setup.exe (Windows) or
software. The Getting Started window displays.
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GETTING STARTED
Connecting to the Network and Creating a Personal Cloud
1. On the Getting Started window (above), and click Get Started.
2. Read the Western Digital End User License Agreement that displays, and then
select the “I accept the terms of the License Agreement” check box and click
Next.
3. Review the information on the screen,
WD MY CLOUD EX2 PERSONAL CLOUD STORAGE
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15
GETTING STARTED
4. When the power LED on your WD My Cloud EX2 device is solid blue, click Next.
The software discovers your device.
Note: If your device is not detected, follow the on-screen directions.
5. Select your WD My Cloud EX2 device and click Next. The Set up your personal
cloud screen displays.
6. Enter your first and last name and your email address (optional). The email
address is needed if you want to create an account with remote access
capability. Ensure that
Also register WD My Cloud EX2 with this information is
selected
Note: WD My Cloud EX2 provides fee-free remote access to your
personal cloud device. Once you create your account, you can access
your device using your mobile devices with Internet access and from the
WD My Cloud desktop app.
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GETTING STARTED
7. Click Next. The Your account screen displays.
8. If you’d like to add users, click Add more users, enter the user information, and
then click the plus sign (+).
If you’d like to skip the add an account step, click
Next. You’ll have the
opportunity to create a personal cloud when you create a user account (see
“Adding a Single User” on page 36).
Note: It may take a few minutes for your email inbox to receive instructions on
accessing the WD My Cloud EX2 device remotely.
9. Check your email to confirm your new account, and then click Next to display
the Setup Complete screen.
Note: You may need to check your email spam folder if your spam filter does not
allow email from WD.
The Congratulations! screen displays. You’ve successfully set up your WD My
Cloud EX2 device.
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GETTING STARTED
Selecting Options
All options on the Congratulations! screen (above) are enabled by default. The
table below explains what happens when the options are enabled or disabled.
1. Select your desired options, clearing the check box for any option you want to
disable:
Option Result
Install the WD My Cloud app If the option is enabled:
• An installation wizard launches
automatically.
• See “Downloading and Installing
the Online Setup Software” on
page 13 for instructions.
If the option is disabled:
• The online Learning Center
Welcome page displays
• The Public share displays in
Explor
er (Windows) or Finder
(Mac).
Place helpful shortcuts on my Desktop
Recommended: Automatically update WD My
Cloud whenever new firmware becomes
available
Click the icons to go to (from left to
right) to:
• The online Learning Center
Welcome page
• The Public share in Explorer
(Windows) or Finder (Mac).
• The WD My Cloud dashboard for
configuring your WD My Cloud
EX2 device.
• The online Learning Center
Welcome page displays
• The Public share displays in
Explorer (Windows) or Finder
(Mac).
• If the option is enabled, the
firmware automatically updates
daily 3:00 AM. To change the
settings for automatic updates,
see “Updating Firmware
Automatically” on page 131.
2. Click Finish to close the setup wizard.
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GETTING STARTED
Installing the WD My Cloud for Desktop App
If you selected the Install the WD My Cloud app check box:
1. Click Yes if you receive a warning prompt.
2. On the My Cloud screen, select a language from the drop-down menu, and then
OK.
click
3. Review the Western Digital License Agreement, and then select I accept the
terms of the License Agreement, and click Next
4. Review the Apple License Agreement, and then select I accept the terms of the
License Agreement, and click Install. The installation begins.
5. When installation is complete, click Done.
Desktop Icons
If you are using a Windows computer, check the desktop to locate the following icons:
Opens the WD My Cloud EX2 dashboard.
Displays the contents of the Public Share.
Opens the WD My Cloud app.
For Mac computers, check the desktop to locate your desktop icons.
Getting Started Without Online Setup Software
If you do not use the online setup software to get started, you can still:
Use your WD My Cloud EX2 personal cloud storage device as an external hard drive,
dragging and dropping files to and from it.
Configure the device using the WD My Cloud EX2 device’s dashboard. (See “The
Dashboard at a Glance” on page 51.)
Back up files using USB, Remote, Internal, and Cloud backup (see “Backing Up and
Retrieving Files” on page 67).
Accessing Content
The WD My Cloud EX2 device’s Public folder contains Shared Music, Shared Pictures, and
Shared Videos subfolders. The existing content of the subfolders are files that you dragged
and dropped or files that have been backed up from your computer or an attached USB
drive:
Note: This manual uses the term shares and folders interchangeably.
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GETTING STARTED
Once you’ve physically connected your WD My Cloud EX2 device (see “Physically
Connecting the Device” on page 11), use the following steps to access the contents of your
device.
If your operating systems
is...
Windows 8 or 8.1.1
Windows XP/Vista/Windows 7
Mac OS X
(Snow Leopard, Lion, Mountain Lion,
Mavericks)
Then...
1. On the Windows 8 Start page, type Computer
2. Click Computer.
3. In the left pane, click
4. Double-click
folder.
5. Double-click the Public folder to display the Shared Music,
Shared Pictures, and Shared Videos subfolders. You can
now drag and drop files into (and from) the shared media
folders using Windows Explorer.
1. Click or Start > Computer > Network > WDMYCloudEX2
and, if required, enter your network (router) credentials. The
device’s Public and private folders (shares) display.
2. Double-click the Public folder to display the Shared Music,
Shared Pictures, and Shared Videos subfolders. You can
now drag and drop files into (and from) the shared media
folders using Windows Explorer.
1. In a Finder window, click WDMyCloudEX2 under the shared
items in the side bar.
2. If presented with an authorization page, select Guest, and
then click Connect to display the Public share:
3. Double-click the Public folder to display the subfolders:
Shared Music, Shared Pictures, Shared Videos, and
Software. You can now drag and drop files into the shared
folders using Finder:
4. If you want to create a shared drive icon permanently on your
desktop, create an alias. Following are two ways to do this:
Note: Before creating an alias, click Finder > Preferences
WDMYCloudEX2 and locate the device’s Public
> General and make sure Connected Servers is
checked.
Network.
- Click the item you wish to alias (e.g., Shared Music), hold
down the mouse button, hold down the Cmd and Option
keys simultaneously, and drag the item to where you
want the alias to appear. Instead of moving the original
item, this creates an alias at the new location.
-OR -
- Right-click the item you want to alias (e.g., Shared
Music), and then click File > Make Alias.
Mapping the Public Folder (Windows)
To map the WD My Cloud EX2 Public folder for quick access in the future:
1. In Windows Explorer, under Network, click WDMYCLOUDEX2.
2. Right-click the Public folder and select Map Network Drive from the menu.
3. Select the desired letter from the Drive drop-down list.
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4. Select the Reconnect at login check box.
5. Click Finish. Your Public drive is now mapped.
GETTING STARTED
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Accessing Your Cloud Remotely
ACCESSING YOUR CLOUD REMOTELY
84
Enabling Cloud Access for the WD My Cloud EX2 Device
Configuring Cloud Access for a User
Mobilizing Your Files with iOS and Android Mobile Apps
A personal cloud is your content, at home, secure and under your control. Unlike public
clouds,
home network. Share files, stream media, and access your content anywhere, from your PC
or Mac computer and from mobile devices. No monthly fees. No mysterious location for
your data. Keep your videos, music, photos, and files safe at home and always with you.
This chapter explains how to set up the WD My Cloud EX2 device for remote access and
describes
a personal cloud allows you to keep all of your content in one safe place on your
some of the ways you can take advantage of its many capabilities.
Enabling Cloud Access for the WD My Cloud EX2 Device
Before you can use your WD My Cloud EX2 device remotely, you have to enable it for cloud
access. To enable the WD My Cloud device for remote access and to check the status of its
remote connection(s), see “Cloud Access” on page 112.
Configuring Cloud Access for a User
Once you’ve enabled cloud access on the WD My Cloud EX2 device, use the following
steps to give remote access capability to your device users.
1. On the navigation bar, click the Cloud Access icon .
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2. In the left pane, select the user you’d like to configure for cloud access.
3. In the WDMyCloud.com Login for <user name> area, click the Add/ Change
Email Address
icon .Click this icon if you have not previously added an email
address to the user account or if you need to update/change the user’s email
ess.
addr
4. Enter the user’s email address. This email address is used to send the user
confirmation
information and instructions on setting up and activating a
password for cloud access.
5. Click
Save.
6. If you have entered an email address, this icon is greyed out. Add an email
address, and then return to this link to send cloud access information.
To generate an activation code for a user’s mobile device(s):
Important: Codes are valid for 48 hours from the time of the request and can be used
only once.
1. On the bottom of the screen, click Get Code. You’ll need to generate one code
for each device you want to activate. A dialog box displays the user’s activation
code and its expiration date and time.
Note: Make sure to write down the access codes you generate.
2. Click OK. Once you use the code(s), the Configure Access page displays the
cloud devices to which the user now has access, along with the activation code
used.
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Mobilizing Your Files with iOS and Android Mobile Apps
The WD My Cloud and WD Photos mobile apps and WD My Cloud desktop app allow you
to access all the content on your personal cloud from any device.
WD Photos Mobile App
Important: WD Photos enables you to view photos in .jpg format only.
Turn your mobile device into the ultimate photo album. View all the photos stored on your
personal
upload it from your gallery directly to your WD My Cloud EX2 device with ease.WD Photos is
compatible with leading Apple mobile devices and many popular Android devices. Photos
are automatically optimized for viewing on your mobile device.
With WD Photos, you can:
cloud with your smartphone or tablet. Or, take a photo or video clip and instantly
Note: Thumbnail images are not available for an attached USB device.
Instantly post photos to Facebook.
Play a slideshow with transitions to create digital art.
Access previously viewed photos even when you are offline.
View your photos all at once or filter them by folder or album.
Search by file name, folder name, or date using the built-in search options.
Email a photo to a friend.
Assign a photo to a contact.
Download a photo from your personal cloud storage to the camera roll on your
mobile device.
Upload photos and videos from the camera roll on your mobile device directly to
your personal cloud storage, no matter where you are.
Note: WD Photos automatically creates a sub folder with the mobile device name in the
Public directory on the WD My Cloud EX2 device for uploaded photos. Similarly, the
app creates a sub folder with the mobile device name in the Public/Shared Videos
directory for uploaded videos.
For more features and instructions for using WD Photos, see its online Guide Me page and
Quick Tips, and go to http://wdphotos.wd.com.
Installing WD Photos Mobile App on Your Mobile Device
Important: Make sure the photos you want to view on the mobile device are stored in
the Shared Pictures subfolder in the Public share of your
WD My Cloud EX2 device. WD Photos lets you view photos in .jpg format
only.
Requirements
WD My Cloud EX2 personal cloud storage with the most recent firmware,
connected to the Internet.
An iPhone®,iPad®,or iPod®touch with iOS 4.3 or higher
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To install WD Photos on your mobile device:
1. Download WD Photos from the Apple App or Google Play store and install it on
your mobile device.
2. Launch WD Photos on your mobile device to display the WD Photos page.
3. Tap Connect Now to display the Welcome page.
The WD Welcome page contains the following sections:
Found in Network: If the mobile device is on the same Local Area Network or
Wi-Fi Network as the WD My Cloud EX2 device, the activation code is
automatically provided behind the scenes and does not need to be entered.
- In the Found in Network section, tap to the left of WDMyCloudEX2.
- Select your user name from the Select User Account list.
- Enter your user password.
Add Manually: If the mobile device is not on the same LAN or Wi-Fi network as
the WD My Cloud device:
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- In the Add Manually section, tap to the left of WD Device.
- Enter the activation code generated on the WD My Cloud EX2’s dashboard and
tap Activate.
Note: You must generate one code for each app you want to activate. Codes are valid for
48 hours from the time of request and can be used one time only. For details on how
to generate an activation code, see “To generate an activation code for a user’s
mobile device(s):” on page 23.
- Enter your user name and password.
4. Tap your WD My Cloud EX2 device to view your album(s), and then tap an album
to display the photos contained within it.
Note: If you have problems installing WD Photos, visit http://wd.com/setup/wdphotos. For
more features and instructions, see the app’s online Guide Me page and tips, and go
to http://wdphotos.wd.com.
WD My Cloud Mobile App
You are always connected to your personal cloud. Save valuable space on your mobile
devices with easy photo and video uploads directly to your personal cloud, then securely
access and share your memories.
The WD My Cloud mobile app also allows you to easily transfer files between your personal
cloud,
With WD My Cloud mobile app, you can:
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Dropbox™ and other public cloud accounts.
Open and view the important files stored on your WD My Cloud EX2 device from
anywhere without copying them to your mobile device.
Show off the photos stored on your WD My Cloud EX2 device.
Connect to other cloud sites such as Dropbox from your tablet or smartphone.
Stream and enjoy music and video files stored on your WD My Cloud EX2 device.
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ACCESSING YOUR CLOUD REMOTELY
Note: Video streaming performance is best over your LAN and when your mobile device is
connected using Wi-Fi wireless connections. WAN streaming performance may be
limited by upload speeds on your home Internet connection.
Share your presentations on your Apple or Android tablets.
Your WD My Cloud app supports most major file types, such as Microsoft Word
documents,
Microsoft Excel spreadsheets, and PowerPoint presentations.
For more features and instructions, see the Help, Guide Me page, and Quick Tips within the
Photos app, or go to http://wdmycloud.wd.com .
WD
Note: WD My Cloud app brings your data from the WD My Cloud EX2 device to your
tablet, handset, or other portable devices using Google Android or Apple iOS. WD
My Cloud provides a convenient file list of the WD My Cloud EX2 device contents
and then launches your favorite player or viewer for any files you wish to open. For
file types your mobile device supports, see the device’s manual.
Requirements
WD My Cloud EX2 personal cloud storage with the most recent firmware,
connected to the Internet.
Access to cloud services requires the WD My Cloud app and an active Dropbox,
Google Drive, or SkyDrive account.
iOS iPhone or iPad running versions 5.0 or later software.
Android smartphone or tablet running versions 2.3 or later software.
Installing the WD My Cloud Mobile App
1. Download the WD My Cloud mobile app from the Apple App or Google Play
store, and install it on your mobile device.
2. Launch the app to display the Welcome page.
3. Tap Connect Now.
4. You have the following options for connecting to the WD My Cloud device:
From Your Local Network: If the mobile device is connected by Wi-Fi to the
same Local Area Network as the WD My Cloud device, the app is automatically
activated.
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From the Web:Tap and sign into your personal cloud using your
WDMyCloud.com (cloud access) login account email address and password.
Connect Manually: If the mobile device is not on the same LAN or Wi-Fi network
as the WD My Cloud device:
- In the Add Manually section, tap to the left of WD Device.
- Enter the activation code generated on the WD My Cloud’s dashboard and tap
Activate.
- You must generate one code for each app you want to activate. Codes are valid for
48 hours from the time of request and can be used one time only.
5. Tap Done.
6. Tap your WD My Cloud EX2 device to display its share(s).
7. Tap a share to display its subfolders.
8. Tap a subfolder to display a list of files.
9. Tap a file to access it.
Note: For more features and instructions, see the app’s online Guide Me page, Help,
FAQs, and tips, or go to http://wd.setup/wd.mycloudapps.
If you have problems installing the app, go to http://wd.com/setup/
wmycloudmobileapps.
WD My Cloud for Desktop App
This app keeps your PC or Mac connected to your personal cloud, no matter where you are.
From the application, you can easily drag and drop to transfer, manage your files, and share
links to specific files or folders via email.
With WD My Cloud desktop app, you can:
View the files to which you have access.
Assign favorites for quick access to your favorite folders, files and recently
accessed information.
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Add and remove device content by dragging and dropping files and folders from
your computer.
.
Requirements
WD My Cloud EX2 personal cloud storage or with the most recent firmware,
connected to the Internet.
A PC or a Mac computer.
Installing WD My Cloud Desktop
Windows:
1. Open a web browser. For browser requirements, see “Web Browsers” on page
6.
2. In the address field, type
http://wd.com/setup/wdmycloudex2 to display the
Welcome to the Learning Center page:
3. Click WD My Cloud EX2 to display the download page:
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ACCESSING YOUR CLOUD REMOTELY
:
4. In the Software Downloads area, click Go to Downloads.
5. In the WD My Cloud for desktop area, click Download. The setup software
downloads to your computer.
6. Access your downloaded files, and then double-click wdmycloud.exe (Windows)
wdmycloud.dmg (MAC).
or
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7. Select a language from the drop-down menu, and then click OK.
8. Read the WD License Agreement, and then click I accept the terms of the
License Agreement.
9. Click Next.
10. Read the Apple License Agreement, and then click I accept the terms of the
License Agreement.
11. Click Install. Installation begins.
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12. Once the installation is complete, click Done to close the WD My Cloud
installer.
Mac:
1. Complete Steps 1 - 5 above.
2. Click Downloads and select WD My Cloud Installer.
If asked to install a Java runtime, click Install.
If a warning screen displays, click Open.
3. Read the Apple Software License Agreement, and then click Agree.
4. Select a language from the drop-down menu
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5. Read the WD Software License Agreement, and then click I accept the terms of
the License Agreement
.
6. Click Install. The installation begins.
7. Once the installation is complete, click Done to close the WD My Cloud installer.
Launching the WD My Cloud Desktop App
Once you’ve installed the WD My Cloud Desktop app, use the following steps to access
your WD My Cloud EX2 media files:
IF you want to launch from . . . THEN . . .
Desktop Icon Double-click the WD My Cloud Desktop icon.
Windows 8 or 8.1
Windows 7/Vista/XP 1. Click or Start > (All) Programs.
Mac OS X 1. Click Finder>Applications
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1. On the Start page, type WD My Cloud.
2. Click WD My Cloud.
2. In the left panel, select WD My Cloud > WD My Cloud.
2. Select WD My Cloud > WD My Cloud.
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ACCESSING YOUR CLOUD REMOTELY
Using the WD My Cloud Desktop App
Use the following steps to use the WD My Cloud Desktop app:
1. Select your WD My Cloud EX2 device.
If requested, enter your WD My Cloud EX2 device Name and Password.
If your device does not display on the screen, click Connect to a device
manually.
- Click WDMyCloud.com Login to log in using your email address and password.
To setup your WDMyCloud.com login, see “Configuring Cloud Access for a User”
on page 22.
- Click Activation Code to log in using the activation code generated by
WD My Cloud EX2. (To generate an activation code, see “To generate an activation
code for a user’s mobile device(s):” on page 23.)
The WD My Cloud Desktop app opens.
2. Review the Getting Started screen, and then click Start.
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MANAGING USERS, GROUPS, AND SHARES
Managing Users, Groups, and Shares
5
About Users
About Groups
About Shares
About Users
The Administrator, normally the device owner, is the person in charge of setting up the
device. As the WD My Cloud EX2 device owner, you have a special user account (admin)
that provides you with administrator privileges. With these privileges, you can set up and
configure the device to your specific needs and add other users to your personal cloud. You
also have the power to determine exactly what users can access on the device.
As a default, the administrator (admin) user name does not have a password. You can
eate one at anytime (see “Updating a User Password” on page 41).
cr
Note: Only one individual at a time can use the Administrator logon ID to log into the web
browser app. Because of this, ensure that you log out of the
WD My Cloud EX2 device web browser app when you’re not using it. This allows
other users authorized to use the Administrator logon ID to access the web browser
app.
See Energy Saver - Web Access Timeout on “Energy Saver” on page 114 to
automatically log out of the app after a set amount of time.
The Users screen displays a list of the current users and allows the Administrator to view
user details, create new users, create groups, and grant a user access to existing shares
and groups.
Viewing Users
1. On the navigation bar, click Users to display the Set Up Users screen.
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MANAGING USERS, GROUPS, AND SHARES
2. To view user details, click a user name on the left pane. The user’s profile and
share access information display. A user can have read only, read/write, or no
access to a share.
Note: The shares in the Share Access section are not editable because they are public
shares. Once you make a share private, the share displays in the list and you can
edit it. (See “Making a Share Private” on page 48.)
Adding a Single User
The Administrator adds user accounts and sets the parameters of the shares that a user can
access. Use the following steps to add a single user account.
1. To add a user, click in the lower left side of the screen.
2. Enter the User Name, First Name, Last Name and Email address (optional) of the
user you’d like to add in the applicable fields, and then click
Next.
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3. To assign a password, click the toggle button to ON, enter a password, and
then confirm the user’s password. Click
Next.
4. To assign a group to the new user, click the check box next to a group, and then
Next.
click
5. Enter the Quota Amount, or leave the values blank for unlimited space, and then
Save.(See “Quota Rules” on page 41. for information on quotas.) Your new
click
user account displays on the left pane of the Set Up Users screen.
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Adding Multiple Users
Use the following steps to add multiple user accounts.
1. To add multiple users, click Add Multiple Users in the lower left side of the
screen.
2. Select how you’d like to enter your users into the device, and then click Next.
Create Multiple Users: Allows you to enter users manually. See “Create Multiple
Users”
Import Users: Allows you to import a list of users into the device. Continue to
“Import
on page 38.
Multiple Users” on page 40.
Create Multiple Users
1. Enter the following information on the Create Multiple Users screen, and then
Next:
click
Username Prefix: Enter a prefix for your user name. This will be added to the
Account Prefix to create the User Name. (Example: HR)
Account Prefix: Enter a numeric account prefix. This will be added to the
Username Prefix to create the User Name (Example: 143)
Number of Users: Enter the number of User accounts you’d like to create. The
maximum number you can add displays to the right.
Password: Enter a password for the user accounts.
Confirm Password: Confirm the password for the user accounts.
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Overwrite Duplicate Accounts (optional): Select this check box to overwrite any
existing duplicate accounts on your device.
2. To assign a group to the new users, click the check box next to a group, and
then click
Next.
3. Enter the Quota Amount, or leave the values blank for unlimited space, and then
Next.(See “Quota Rules” on page 41. for information about quotas.)
click
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4. Your new user accounts display on screen. Click Save to save them to your
device.
Import Multiple Users
1. Click Download to download a .txt file identifying the format you’ll need to set up
your user import file.
2. Create and save your import file. Your import file should be formatted as follows:
User import file format: #user name/user password/user groups/ shared
folder(rw)/ shared folder(ro)/ shared folder(deny)/user quota
Example: #user/pw/g1:g2/folder1:folder2/folder3:folder4/folder5:folder6/0:0:0:0
3. Click Import User List and select the import file you created.
4. Click Next.
5. Select the apps you’d like the new user accounts to have access to and click
Next.
6. Click Save. Your new user accounts save to your device.
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Editing User Settings
1. On the Set Up Users screen, select the user whose information you’d like to edit.
The User Profile and Share Access panels display.
2. Modify the required and optional settings as desired.
3. If a private share has been created on the Share screen, it displays in the Share
Access
panel of the Set Up Users screen. You can assign an access level to it
for each user. (See “Making a Share Private” on page 48 for information on
creating a private share.)
Updating a User Password
When viewing details about a user, the Administrator can add or change the user’s
password (no password is the default setting). Use the following steps to update a user
password.
1. On the Set Up Users screen, select a user from the list on the left.
2. Click the toggle button if no password has been previously created.
3. Click Configure to the right of the toggle button to display the Edit Password
screen:
4. Enter the new password in both the Password and Confirm Password fields.
5. Click Save.
Assigning a User to a Group
Use the following steps to assign a user account to a user group.
1. On the Set Up Users screen, select the user from the left pane.
2. In the Group Membership field, click Configure.
3. Select the check box next to the Group you’d like the user to join, and then click
Save.
Quota Rules
Assigning user quotas allows you to better control the disk space allocated to a user or a
group. There are various rules dictating which quota takes precedent over another.
User quota must be the group quota (e.g., if your group has a 20GB quota and
you try to set the user quota to 30GB quota, you will be prompted to reduce your
user quota to be equal to or less then the group quota).
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If the user quota is not set, the group quota is assigned to the user.
When a user quota is set prior to joining a group and a group is assigned:
-If the user quota > group quota, the individual user ‘s quota is automatically
reduced to the group quota amount.
-If the user quota is group quota, the individual user quota remains unchanged.
Assigning Quotas to a User
Use the following steps to assign a quota to a user account. A quota determines the amount
of disk space allocated to the user on the WD My Cloud EX2 device.
1. On the Set Up Users screen, select the user from the left pane.
2. In the Quotas field, click Configure.
3. Enter the amount of space to assign to the user on the WD My Cloud EX2
device.
To assign unlimited space, leave the Quota Amount field(s) blank.
4. Click Save.
Removing a User
Use the following steps to delete users from the WD My Cloud EX2 device.
Note: The Administrator account cannot be deleted.
1. On the Set Up Users screen, in the left pane, select the user you’d like to delete.
2. Click the Remove User icon .
3. In response to the confirmation message, click OK. The user account is removed
from the device and no longer displays in the user account list.
About Groups
A group allows easier management of multiple users. The permissions and privileges you
assign to group accounts determine the actions that can be taken by that group.
Viewing Groups
1. On the navigation bar, click Users to display the Set up User screen.
2. Click the Group tab below Set Up Users.
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3. To view group details, click a group name on the left pane. The group profile
information displays.
Adding a Group
1. To add a group, click in the lower left side of the Set Up Groups screen.
2. Enter a Group Name.
3. Click the check box next to the users you’d like to add to your new Group and
Next.
click
4. Enter the Quota Amount, or leave the values blank for unlimited space, and then
Save. Your new group account displays on the left pane of the Set Up
click
Groups screen.
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Editing Group Settings
1. On the Set Up Groups screen, select the Group whose information you’d like to
edit. The Group Profile and Share Access panel displays.
2. Modify the required and optional settings as desired. To update the group’s
access
to shares, see “Assigning Share Access to Groups” on page 44
Assigning Share Access to Groups
Once a group account is created, you can assign access to the various shares on your
WD My Cloud EX2 device using the following steps.
1. On the Set Up Groups screen, select the group for which you’d like to assign a
share.
2. In the Share Access area, select the type of access you’d like to assign to the
selected user:
Read/Write Access: Select this option to provide the group account with read/
write access to the selected share. The group members can view and update the
e.
shar
Read Only Access: Select this option to provide the group account with read
only access to the selected share. The group member can view the share but can't
update
it.
Deny Access: The group has no access to this share.
The group is updated with your share access selection.
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Assigning Quotas to a Group
Use the following steps to assign a quota to a Group. A quota determines the amount of
space assigned to the user on the WD My Cloud EX2 device. (See “Quota Rules” on
page 41. for information on quotas.)
1. On the Set Up Groups screen, select the group from the left pane.
2. In the Quotas field, click Configure.
3. Enter the amount of space you’d like to assign to the group on the WD My Cloud
EX2 device. To assign unlimited space, leave the Quota Amount field(s) blank.
4. Click
Save.
Removing a Group
Use the following steps to delete users from the WD My Cloud EX2 device.
1. On the Set Up Group screen, select the user you’d like to delete in the left pane.
2. Click the Remove Group icon .
3. In response to the confirmation message, click OK. The Group account is
removed from the device and no longer displays in the Group account list.
About Shares
A share is an area on the WD My Cloud EX2 device for storing files (similar to a folder or
directory).
Note: In this manual, we use the terms share and folder interchangeably.
A share can be public so that all users can access the contents, or private to limit access to
selected users. The Shares icon on the navigation bar displays a list of shares on the
WD My Cloud EX2 device and enables the Administrator to manage shares and user
access.
Note: USB flash drives can be mounted as a share, however, they are not editable.
Viewing a List of Shares
Click the Shares icon on the navigation bar to display a list of shares on the WD My Cloud
EX2 device. For each share name, the description, media serving, and public access status
display.
Use the following steps to view a list of shares.
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MANAGING USERS, GROUPS, AND SHARES
1. On the navigation bar, click Shares to display the About Shares page.
2. Click a share to display its profile and share access information.
Note: Only private shares can be edited. Public shares always have read/write
access and are therefore grayed out.
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MANAGING USERS, GROUPS, AND SHARES
Creating a New Share
You can create a share and designate it as public or private. For example, if the share
contains financial information, you may want to make the share private. Or, if there are
photos you would like a friend to see, you can make the share public to that friend.
1. Click the Shares icon on the navigation bar to display the About Shares
screen.
2. Click the
Add a Share icon .
3. Complete the following settings:
Volume Select the volume from the drop-down menu.
Share Name Assign a name to the share. (Names must be case sensitive,
and contain 1-32 alphanumeric characters but no spaces.)
Share Description (optional) Enter a brief description of the share to remind yourself of
what it contains. Note that share descriptions must begin with
an alphanumeric value and can contain up to 256 characters.
Enable Recycle Bin (optional) The Recycle Bin contains any files deleted from the WD My
Cloud EX2 device. If you’d like to use the Recycle Bin, click
the toggle button . to ON. (Default is OFF.)
4. Click Next.
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Note: The Recycle Bin is only available for Windows
SMB files.
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MANAGING USERS, GROUPS, AND SHARES
5. Complete the following settings:
Enable Media Serving (optional) This option allows you to stream media stored in this share to
other devices. If you’d like to Enable Media Serving, click the
toggle button
. The default is OFF.
Note: The media server must be enabled for the device
before you can provide media serving for a share.
See“Enabling DLNA” on page 103 for instructions
on enabling media serving for the device.
FTP Access (optional) This option allows FTP access on this share. If you’d like to
use FTP Access, click the toggle button .
Note: FTP access must be enabled before you can
provide FTP access for a share. See “Network
Services” on page 119 for instructions on how to
enable FTP access.
WebDAV Access (Optional) This option allows WebDAV access on this share. If you’d like
to use WebDAV Access, click the toggle button .
Note: WebDAV access must be enabled before you can
provide FTP access for a share. See “Network
Services” on page 119 for instructions on how to
enable WebDAV access.
Editing Share Settings
1. On the Set Up Shares screen, select the share you’d like to edit. The Share
Profile panel displays.
2. Modify the required and optional settings as desired.
Making a Share Private
If you decide there is a reason to limit access to a public share, convert it to a private share.
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1. On the Set Up Shares screen, select the share:
MANAGING USERS, GROUPS, AND SHARES
2. Switch the Public Access button to OFF.
3. For each user listed in the User Access section, select the level of access by
clicking the appropriate icon for the share (read/write
access
).
, read only ,orno
Deleting a Share
WARNING! Deleting a share erases all files and folders on the share.
1. Select the share in the list of shares on the About Shares page.
2. Click the Delete Share icon .
3. In response to the confirmation message, click OK.
Accessing the Contents of a Share Locally
Note: For information on accessing the contents of a share remotely, see
“Accessing Your Cloud Remotely” on page 22.
Several options are available for opening a WD My Cloud EX2 share. For a private share, the
user must have:
A user name and password assigned to the share name
Read-only or full access to the share
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MANAGING USERS, GROUPS, AND SHARES
IF you want to open a
share using . . .
WD Quick View icon in the
system tray (Windows)
WD Quick View in the menu bar
(Mac OS X)
THEN . . .
1. Left- or right-click the WD Quick View icon to display the
main menu.
2. Click the WD My Cloud device name, and then click Open.
The
shares display in Windows Explorer.
3. For a private share, if prompted for a user name and
password, enter those associated with your user account.
4. For a private share, if the user’s name and password are the
same as for logging into the computer, a user name and
password are not required. If they are not the same, visit
http://support.wd.com and see Knowledge Base
Answer ID 5681.
1. Click the WD Quick View icon in the menu bar and
move the cursor over the name of your WD My Cloud device
to
display the submenu.
2. Select Open on the WD Quick View submenu. The shares
display in a second submenu.
3. Select the desired share.
4. For a private share, if prompted for a user name and
password, enter those associated with your user account (see
“Adding a Single User” on page 36).
5. For a Public share, if prompted for a user name and
password, select Guest.
Windows 8 1. In the task bar, click the File Explorer icon .
2. In the left panel, select Network, and double-click
WDMyCloudEX2.
3. Double-click a Public or private share on your device.
Windows Vista/Windows 7/
Windows XP
1. Click or Start > Computer.
2. In the left panel, select Network
3. Click WDMyCloud.
4. Double-click the Public or private shares on your device.
MacOSX 1. Open a Finder window and locate your WD My Cloud device
under the Shared heading in the side bar.
If presented with an authorization page, select Guest and then
click Connect.
2. Click the device to display the Public share and any private
shares to which you have access.
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The Dashboard at a Glance
THE DASHBOARD AT A GLANCE
6
Launching the Dashboard
The Dashboard Home Page
Obtaining Customer Support
Common Tasks
Use the WD My Cloud EX2 dashboard to configure settings and to manage the device as
prefer. For example, you can set up user accounts and restrict access to the files on
you
your WD My Cloud EX2 device, set up folders for storing files, enable remote access, and
customize the device to suit your needs.
Launching the Dashboard
Use one of the following methods to launch the dashboard:
IF you want to launch from . . . THEN . . .
Desktop Icon Double-click the dashboard icon to launch the WD
My Cloud EX2 dashboard.
A browser or Windows Explorer Using Device Name:
1. Enter the name of your WD My Cloud EX2 device
(default name: wdmycloudEX2) in the browser’s address
field:
- http://<device name> (Windows)
(Example: http://wdmycloudEX2)
- https://<device name>.local (Mac)
(Example: https://wdmycloudEX2.local)
2. Click Go.
Using IP Address:
1. Enter the IP address of your WD My Cloud EX2 device in
the browser’s address field: http://<IP Address> You can
find the IP address from your router’s UI.
(Example: http://192.168.1.22)
2. Click Go.
Windows 8 or 8.1 1. On the Start page, type Computer.
2. Click Computer.
3. In the left pane, click Network.
4. In the right panel, locate your WD My Cloud EX2 device
under Storage.
5. Double-click the device, or right-click and select View
device webpage
Windows 7/Vista 1. Click > Computer.
2. In the left panel, select Network
3. In the right panel, locate your WD My Cloud EX2 device
under Storage.
4. Double-click the device, or right-click and select View
device webpage
from the resulting menu.
from the resulting menu.
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THE DASHBOARD AT A GLANCE
IF you want to launch from . . . THEN . . .
Windows XP 1. Click Start > My Network Places.
2. Locate your WD My Cloud device.
3. Double-click the device or right-click and select Invoke.
Mac OS X 1. Click the Safari icon > bookmark icon >
Bonjour.
2. Double-click the WD My Cloud EX2 device on the
network.
Mobile Devices
iOS Devices:
1. Open a browser.
2. In the Address bar, enter https://<device name>.local.
Android Devices:
1. Open a browser.
2. In the Address bar, enter http://<device name>.
WD Quick View icon 1. Left- or right-click the WD Quick View icon.
2. Select your WD My Cloud device and then
Dashboard.
WD SmartWare 1. On the WD SmartWare Home page, select your WD My
Cloud device.
2. Click the Settings tab to display the Main Settings page.
3. Click Setup Drive.
Note: WD Quick View and WD SmartWare are helpful WD apps that you can download
from the online Learning Center Downloads page at
wd.com/setup/mycloudex2apps.
Accessing the Dashboard for the First Time
Use the following steps when you initially access the WD My Cloud EX2 dashboard.
1. When you initially log into WD My Cloud EX2, leave the Password field blank.
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2. Click Login. Select a language from the drop-down menu.
THE DASHBOARD AT A GLANCE
3. Click the WD End User License Agreement link, review the agreement, and then
click
the I agree to the WD End User License Agreement check box.
4. Click Continue.
5. Enter your First Name, Last Name, and Email address (optional) to create an
admin login for your WD My Cloud EX2 device, and then click
Save.
6. If you’d like to add additional users, enter the User Name, First Name, Last
Name, and Email address (optional) of the additional users, and then click
Save
for all additional users. To create a remote access account, you must enter the
user’s email address.
7. Click
Next.
8. Review the information on the screen.
If desired:
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Click the Automatically update device firmware when available check box.
Click the Register the WD My Cloud EX2 device to receive continuous
product support check box.
9. Click Finish. The WD My Cloud EX2 dashboard displays.
THE DASHBOARD AT A GLANCE
The Dashboard Home Page
The WD My Cloud EX2 Home page has an information bar at the top right, an navigation
icon bar across the page, and an instant overview of the status of the device’s main
functions with links for updating settings.
Information
Icons
Navigation
Icons
Status and
update panels
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Information Icons
Icon Name Actions
USB device on the WD My
Cloud
Alerts Click to display recent alerts about new firmware
Critical alerts Click to display a severe warning: over
Click to display the number of USB devices
connected (a hub with multiple devices can be
connected to the USB port). Icon is dim if no
USB is attached.
and network issues.
temperature, under temperature, drive SMART
failure, failure of the data volume to mount.
Navigation Icons
THE DASHBOARD AT A GLANCE
Icon Name Actions
Home The dashboard displays an instant overview of the status
of the device’s main functions and links for updating
settings.
Users Create, change, and delete users and grant them full or
limited access to particular shares.
Shares Create, change, and delete shares (folders) and grant
specific users full, limited, or no access to particular
shares.
Cloud Access Set up, change, and remove remote cloud access to
particular shares. Monitor remote access status.
Backups Create backups to:
• A USB drive
• Another WD My Cloud EX2 on your local network or
on a remote network
• Another location on your WD My Cloud EX2 device
• A Cloud backup site
Storage Select the way your WD My Cloud EX2 device stores
your data.
Apps Add or remove various apps that allow you to use your
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device more productively.
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THE DASHBOARD AT A GLANCE
Icon Name Actions
Settings Configure advanced settings for your WD My Cloud EX2
device, including:
• General device settings,
• Network configurations
• ISO mount options
• Media options,
• Device utility tasks
• Notification settings
• Firmware update setting
Viewing Device Status and Making Updates on the Home Page
The main body of the Home page shows the status of the device and its functions and
provides shortcuts to the most necessary tasks.
Capacity
The Capacity panel displays the amount of free storage left on your WD My Cloud EX2
device.
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THE DASHBOARD AT A GLANCE
1. To see detailed information, click the arrow in the lower right to display the
current usage of the drive’s capacity:
2. To return to the Home page, click Close.
Device
The Device section identifies the overall health of the system, indicates the current version of
your firmware, and informs you if firmware updates are available.
Diagnostics
The Diagnostics section displays a snapshot of the system’s components and identifies the
overall
health of the WD My Cloud EX2 device.
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THE DASHBOARD AT A GLANCE
1. To see details about the status of system components, click the arrow on the
right side of the panel.
2. To return to the Home page, click Close.
Firmware
The Firmware section displays the current version of firmware loaded on your WD My Cloud
EX2
device.
A green check mark indicates that your firmware is up-to-date.
1. To view whether an updated version of the firmware is available, click the arrow
to the right of Firmware to display firmware availability:
If an update is available, click Install and Reboot to update your device.
2. To return to the Home page, click OK or Cancel.
Note: If new firmware is available, see “Firmware Update” on page 131 for information on
updating your WD My Cloud EX2 device.
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THE DASHBOARD AT A GLANCE
Network Activity
The Network Activity panel displays the system activities and processes that are running on
your
WD My Cloud EX2 device. At a glance, you can see the network, CPU, and RAM
activity.
1. To view a list of all the system activities and processes that are running on your
WD My Cloud EX2 device, click the arrow on the right of the panel to display:
CPU: Click the right arrow to view the CPU activity. Click Back to return to the
Device Activity pane.
Memory: Click the right arrow to view the Memory activity. Click Back to return to
Click Close to return to the Home page.
the Device Activity pane. Click Close to return to the Home page.
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THE DASHBOARD AT A GLANCE
Network: Click the right arrow to view the network activity. Click Back to return to
the Device Activity pane.
Process: Click the right arrow to view the process information, including the list of
Click Close to return to the Home page.
active processes and the amount of CPU and Memory usage for each process
Back to return to the Device Activity pane. Click Close to return to the Home page.
process.tif
. Click
Cloud Devices
The Cloud Devices panel displays the number of cloud devices currently accessing the WD
My Cloud EX2 device remotely.
In this example, one cloud device is accessing it remotely.
1. To add cloud access for a user, click the plus sign (+) in the lower right of the
panel to display:
2. To generate an activation code, click the Get Code button.
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THE DASHBOARD AT A GLANCE
3. Follow the page instructions to connect your tablet or mobile device to the
WD My Cloud EX2 device.
Users
The Users panel displays the number of users currently set up to use the WD My Cloud EX2
device.
1. To add a user, click the plus (+) sign in the lower right of the panel:
Note: When you enter the email address on the Add User screen, a new account is
created for cloud access. The user receives an email with instructions on how to
activate and set up a password for cloud access.
2. Enter the required information and click Next to display a user password screen.
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THE DASHBOARD AT A GLANCE
3. To assign a password, click the toggle button , enter a password, and then
confirm your password. Click
Next to display the user group screen.
4. To assign a group to the new user, click the check box next to a group, and then
Next to display the Add User screen.
click
5. Enter the Quota Amount, or leave the values blank for unlimited space, and then
Save. You’ve added a new user.
click
Apps
The Apps panel displays the apps currently installed on your WD My Cloud EX2 device.
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THE DASHBOARD AT A GLANCE
1. To view the installed apps, click the arrow in the lower right of the panel to
display:
Note: To install an app, see “Managing Apps on WD My Cloud EX2” on page 97.
2. To return to the Home page, click Close.
Managing Alerts
Alerts display system messages containing pertinent information about the status of your
WD My Cloud EX2 device. There are three types of alerts that appear on the
on the upper right of the dashboard.
Alert Icon Type of Alert Description
Informational Informational alerts keep you updated on non-vital
system information. Example: Reboot Required
Warning Warnings present a condition that might cause a problem
in the future. Example: Network Disconnected.
Critical This alert presents an error or problem that has occurred,
usually a system failure. Example: Fan Not Working
Viewing Alert Details
1. On the dashboard, click the Alert icon in the upper right corner.
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THE DASHBOARD AT A GLANCE
2. Select the arrow next to the alert you’d like to view from the Alert list, or click
View All to review details for all of your alerts.
When an alert occurs, the alert message displays the Alert icon and window within the
dashboard. To close the alerts message, click Close.
Dismissing an Alert
1. On the dashboard, click the Alert icon in the upper right corner.
2. Select the delete icon next to the alert you’d like to dismiss.
To dismiss all alerts, click View All, and then Dismiss All.
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THE DASHBOARD AT A GLANCE
Obtaining Customer Support
To open the Support page:
1. Click the Help icon on any page to display the Help menu.
2. Click Support to display the following page:
If a problem occurs with the WD My Cloud EX2 device, WD Technical Support will need
information about your device to troubleshoot and determine the best solution. There are
two ways to get your device info and request support:
Run a system report and send it to WD automatically,
Create a system report manually and send it to WD.
Requesting Automatic Support
In the Request Automated Customer Support section:
1. Click the Privacy Policy link to review WD's privacy policy.
2. Click the Attach my device’s diagnostic report and request support check box.
3. Click the Request Support button.
Creating and Saving a System Report
In the Create and Save System Report section:
1. Click Create and Save. This saves the file to your computer.
2. If desired, email the report to WD Technical Support.
Obtaining Other Support
In the Support Resources section are links to additional resources:
To obtain the most recently updated user manual, click the Product
Documentation link.
To see answers to frequently asked questions and instructions, click the FAQs link.
To discuss your WD My Cloud EX2 device with other users, click the Forum link.
To see WD phone numbers and other contact information, click the Contacts link.
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THE DASHBOARD AT A GLANCE
Common Tasks
The next few chapters step you through the procedures for configuring and using the
WD My Cloud EX2 device. The following table provides shortcuts to instructions for some
common
HowdoI... See ...
Set up the device on my network page 9
Use media servers page 101
Enable DLNA and iTunes page 103
Shut down or reboot the WD My Cloud EX2 device page 127
Update firmware page 131
Access content from the device (public and private shares) page 19
Add users page 35
Create shares page 45
Upload and back up content to the device page 67
Back up the device page 67
Enable or disable remote access for you and people you want to share with) page 22
Download WD mobile apps page 24
tasks.
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Backing Up and Retrieving Files
BACKING UP AND RETRIEVING FILES
7
About Backups
Managing a USB Device and USB Backups
Remote Backups
Internal Backups
Cloud Backups
About Backups
There are various ways to back up your data on the WD My Cloud EX2 device. These
include:
USB Backup—Allows you to back up WD My Cloud EX2 device data to and from
your a USB device.
Remote Backup—Allows you to back up WD My Cloud EX2 device data to and
from another WD My Cloud EX2 or WD My Cloud EX4 device.
Internal Backup—Allows you to back up data from one storage location to
another on your WD My Cloud EX2 or WD My Cloud EX4 device.
Cloud Backup—Allows you to backup WD My Cloud EX2 device data to an
external cloud backup service.
Managing a USB Device and USB Backups
When you attach a USB drive to the WD My Cloud EX2 device, you turn it into a network
drive. Once connected, the USB drive has the following capabilities:
When you connect an external USB drive such as a WD Passport, a memory stick,
or a camera to the WD My Cloud EX2 device, you can access it with Windows
Explorer or Mac Finder.
The USB drive can serve as a target for backups.
You now have the option of mapping the drive as a user share drive.
If a WD external drive has been locked, when it is attached to the WD My Cloud
EX2 device, it maintains that security. Using the Dashboard, you can unlock or
re-lock it as desired.
Connecting A USB Drive
Connect a USB hard drive to the USB port on the rear of your WD My Cloud EX2 device for
additional storage and backup capabilities. The USB drive appears as a share on the
WD My Cloud EX2 dashboard. (See“About Shares” on page 45.)
The WD My Cloud EX2 device supports the following formats for externally attached USB
drives:
FAT/FAT32
NTFS (read and write capability)
HFS+J
Linux Ext2, Ext3/Ext4
XFS
WARNING! Mounting or ejecting a USB drive while performing an NFS
AFP file transfer will interrupt the file transfer process.
or
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BACKING UP AND RETRIEVING FILES
Creating a USB Backup
Use the following steps to back up your data on your WD My Cloud EX2 to or from a USB
device.
1. On the navigation bar, click Backups to
display the Backups screen.
2. Click USB Backups, if not already selected.
3. Complete the following fields to create a USB backup job:
Job Name Enter a Job Name for your backup.
Direction Indicate the direction of your backup from the drop-down menu.
Options
• USB to NAS: Backs up the data on your USB device to the WD
• NAS to USB: Backs up the data on your WD My Cloud EX2
include:
My
Cloud EX2 device.
device
to a USB device.
Source Folder Click Br
up.
Destination Folder Click Br
owse and select the folder you'd like to back
owse and select the destination folder for your backup.
4. Click Create. This creates the backup job for the requested backup.
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BACKING UP AND RETRIEVING FILES
5. In the USB Backup Jobs area, click the arrow to begin your backup.
The progress of the backup displays in the USB Backup Jobs area.
Viewing the Details of a USB Backup Job
1. On the USB Backups screen, under USB Backup Jobs, select the job you’d like to
modify, and then click the Edit Job button
2. Review the USB Details screen, and then click Close to close the screen.
.
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Editing a USB Backup Job
1. On the USB Backups screen, under USB Backup Jobs, select the job you’d like to
modify, and then click the Edit Job button.
2. In the USB Backup area, make the necessary changes to your job, and then click
Save.
Deleting a USB Backup Job
1. On the USB Backups screen, under USB Backup Jobs, click the Delete Job button
next to the job you’d like to delete.
2. In response to the confirmation message, click OK. The selected USB Backup job is
now deleted and removed from the USB Backup Jobs list.
Remote Backups
Back up your WD My Cloud EX2 device to another WD My Cloud EX2 or a WD My Cloud
EX4 device.
Before you proceed with a remote backup, ensure the following:
You have a remote WD My Cloud EX2 or WD My Cloud EX4 device to back up this
device to. Existing shares and data from this device will be copied to the target
device in addition to previously existing data.
The remote Server setting is turned ON in the remote WD My Cloud EX2 or WD My
Cloud EX4 device.
The backup password for the remote WD My Cloud EX2 or WD M Cloud EX4
device is enabled.
You have enabled port forwarding to see the remote WD My Cloud EX2 or
WD My Cloud EX4 device over the Internet.
For additional information on remote backups, see Knowledge Base Answer ID 10637.
Creating a Remote Backup
Use the following steps to back up your WD My Cloud EX2 to a remote device.
1. On the navigation bar, click Backups to
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display the Backups screen.
70
2. Click Remote Backup.
3. Click the Create Remote Backup button.
BACKING UP AND RETRIEVING FILES
4. Place a check mark in the box next to the share you’d like to back up, and then click
Next.
5. In the Remote IP field, enter the IP address of the remote backup server.
(Example 192.168.1.16)
6. In the Password field, enter the password for the remote backup server, and then click
Next.
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7. Select the check box next to the share where you’d like to back up your data, and then
click Next.
8. Complete the following fields to create a Remote backup job, and then click Next:
Job Name Enter a Job Name for your backup.
Auto Update
Backup Now Click Ye
Click the toggle button
s to begin your remote backup now. Click No to create a
remote backup job for future backup.
to enable the Autoupdate feature.
9. Review the details of your Remote Backup job, and then click Finish.
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Viewing the Details of a Remote Backup Job
1. On the Remote Backup screen, under Remote Backup Jobs, click the Details button
next to the job you’d like to view.
2. Review the Details screen, and then click Close to close the screen.
Recovering a Remote Backup
Use the following steps to recover the data you saved on your remote server. This process
recovers the data you saved on the remote server to your local server.
1. On the Remote Backup screen, under Remote Backup Jobs, click the Recover
button next to the job you’d like to view.
2. On the Recover screen, click OK. Your data recovery begins.
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Deleting a Remote Backup
1. On the Remote Backup screen, under Remote Backup Jobs, click the Delete button
next to the job you’d like to delete.
2. In response to the confirmation message, click OK. The selected Remote Backup job
is now deleted and removed from the Remote Backup Jobs list.
Internal Backups
Internal backups allow you to make backups of the existing content from one storage
location to another on your WD My Cloud EX2 device.
Creating an Internal Backup
Use the following steps to back up your WD My Cloud EX2 internally.
1. On the navigation bar, click Backups to
2. Click Inter
nal Backups, if not already selected.
display the Backups screen.
3. Enter the following information to create a USB backup job:
Job Name Enter a Job Name for your internal backup.
Source Folder Click Br
up.
Destination Folder Click Br
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owse and select the folder you'd like to back
owse and select the destination folder for your backup.
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Recurring Backup If you’d like to use the Recurring Backup feature:
1. Click the toggle button
feature.
2. Select the frequency of the backup: Daily, Weekly, Monthly.
3. Select a time (hour and minutes) from the drop-down menu.
4. If you did not enable the Recurring backup field:
• Click the Date field and select the date you’d like the backup
occur.
to
• Select a time of day (hour and minutes) from the drop-down
menu.
Incremental Backup Click the check box if you’d like this job to be an incremental backup.
to enable the Recurring Backup
5. Click Create. Your job displays in the Internal Backup Queue area and will begin
backing up at the indicated time.
Initiating an Immediate Internal Backup
On the Internal Backups screen, under Internal Backup Queue, select the job you’d
like to modify, and then click the Begin Now button.
The internal backup begins.
Modifying an Internal Backup Job
1. On the Internal Backups screen, under Internal Backup Queue, select the job you’d like
to modify, and then click the Edit button.
2. In the Internal Backup area, make the necessary changes to your job, and then click
Save.
Viewing Internal Backup Details
1. On the Internal Backups screen, under Internal Backup Queue, select the job you’d like
to modify, and then click the Details button.
2. Review the details of your Internal Backup job, and then click Close.
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Deleting an Internal Backup Job
1. On the Internal Backups screen, under Internal Backup Queue, click the Delete
button.
2. In response to the confirmation message, click OK. The selected Internal Backup job is
now deleted and removed from the Internal Backup Jobs list.
Cloud Backups
A cloud backup allows you to create remote backups that are accessible over the Internet
and through various mobile devices. WD My Cloud EX2 device uses the following cloud
services to create remote backups:
ElephantDrive: ElephantDrive is a cloud backup service that provides secure and
automatic backups to your files remotely.
Amazon S3: Amazon Simple Storage Service (S3) is an online file storage web
service that can be used to store and retrieve any amount of data, at any time, from
anywhere on the web.
Enabling ElephantDrive Cloud Backup
ElephantDrive is a cloud backup service that provides secure and automatic backups to
your files remotely. Once enabled, ElephantDrive automatically syncs with your device. For
additional information about ElephantDrive Cloud Backups, see
http://home.elephantdrive.com/welcome/wdc/.
Use the following steps to enable a cloud backup using ElephantDrive.
1. On the navigation bar, click Backups to
2. Click Cloud
Backups, if not already selected.
display the Backups screen.
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3. Click ElephantDrive at the top of the screen.
4. In the ElephantDrive field, click the toggle button to turn on your ElephantDrive
cloud backup.
5. Click Register.
The Register screen displays.
6. Enter the following information, and then click Register:
Email address: Enter the email address you’ll use to receive information from
ElephantDrive.
Password: Enter a password for your new account
Verify Password: Reenter your password.
7. You’ve now enabled your ElephantDrive cloud backup.
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Backing Up with ElephantDrive
Once you’ve enabled ElephantDrive, use the following steps to create a cloud backup.
1. On the navigation bar, click Backups to
2. Click Cloud
3. Click Elephant
Backups, if not already selected.
Drive at the top of the screen.
display the Backups screen.
4. In the Access Backups field, click Login.
5. Enter the email and password you used when you registered with ElephantDrive in
Step 6 on page 77. Click Login.
6. In the Elephant Drive field, click the New
device backup wizard link.
7. Follow the steps outlined in the ElephantDrive backup wizard to create your cloud
backup.
Enabling an Amazon S3 Cloud Backup
Note: Before creating your Cloud backup, sign up for the Amazon S3 service at
http://aws.amazon.com/s3.
Once your Amazon S3 account is set up, use the following steps to create a cloud backup.
1. On the navigation bar, click Backups to
2. Click Cloud
3. Click the Amazon
Backups, if not already selected.
S3 button at the top of the screen.
display the Backups screen.
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4. Click Create.
5. Enter a Job Name for your cloud backup, and then click Next.
6. Enter the following information supplied by Amazon S3:
Region: Select the region used for your cloud from the drop-down menu.
Access Key: Enter the access key supplied to you by Amazon S3.
Private Key: Enter the private key supplied to you by Amazon S3.
Remote Path: Enter the remote path for your cloud. This is normally your bucket
name.
7. Click Next.
8. Enter the following information, and then click Next:
Type Select one of the following options:
• Upload:
S3 bucket.
• Download:
Cloud EX2 device.
Backs up your WD My Cloud EX2 data to your Amazon
Backs up your Amazon S3 bucket to your WD My
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Backup Type From the drop-down menu, select the type of backup you’d like to
perform. Options include:
• Overwriting
that have the identical name as your source file.
• Full
• Incr
Backup: Creates a separate folder containing all of the
backup data each time the backup is performed.
emental Backup: Overwrites files with source files that are
newer then the target files.
existing file(s): Overwrites files in the target folder
9. In the Local Path field, enter a path for your backup on your WD My Cloud EX2 server.
Click Browse to browse to a location for your backup on the device.
(Example Volume_1/backup)
10. Click the toggle button to activate the Autoupdate feature. This automatically
updates your backup based on a schedule you create.
If you activate the Autoupdate feature:
- Select the Autoupdate schedule: Daily, Weekly, or Monthly
- Select the Autoupdate Time from the drop-down menu (Daily option).
Select Autoupdate Date and Time from the drop-down menus (Weekly or Monthly
option).
11. If you don’t select Autoupdate, in the Backup Now field, indicate whether you want to
begin the backup now.
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Select Ye s to begin your backup now.
12. Click Next.
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13. Review your settings, and then click Finish. Your Amazon S3 Cloud backup is created.
The new job displays in the Amazon S3 Queue section of the Amazon S3 Backup
page.
14. Access your Amazon S3 Cloud backup bucket to view your device backups.
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Managing Storage on WD My Cloud EX2
8
Storage Types
RAID Storage
iSCSI Storage
Volume Virtualization
Storage Types
There are several ways to manage your storage on the
WD My Cloud EX2 device:
RAID Storage
iSCSI
Volume Virtualization
The Storage page allows you to configure the storage within your device and view the status
and
capacity of the disks within your device. This chapter provides details on managing the
storage on your WD My Cloud EX2 device.
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RAID Storage
RAID (Redundant Array of Independent Disks) allows you to store the same data in different
places on multiple hard drives, providing necessary redundancy, greater performance, and
data integrity. There are several different levels of RAID, each one providing a different
method of sharing or distributing data among the drives. Your WD My Cloud EX2 device
allows you to select from the following storage modes:
RAID Mode Description
JBOD The use of one or more drives not in a RAID configuration but managed as
separate logical volumes.
Spanning Combination of drives in a linear fashion to create one large logical volume.
RAID 0 RAID 0 mode provides disk striping across all drives in the RAID drive group.
RAID 0 does not provide data redundancy but does provide the best performance
of any RAID levels. RAID 0 breaks up data into smaller segments and stripes the
data segments across each drive in the drive group.
RAID 1 In RAID 1 mode, the RAID controller duplicates all data from one drive to a second
drive in the drive group. RAID 1 provides complete data redundancy but cuts the
required storage capacity in half.
Viewing the Current RAID Mode
Use the following steps to view the RAID mode currently being used on your device.
1. On the navigation bar, click Storage to
2. Click RAID,
if not already selected.
3. In the RAID Profile, the following information displays:
RAID Health
Auto-Rebuild status
RAID Volume
display the Storage screen.
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Changing the RAID Mode
Use the following steps to change the current RAID mode on your WD My Cloud EX2
device.
WARNING! Changes made to your RAID Mode will delete all of your data
your user settings. See “Saving a Configuration File” on
and
page 127 for information on saving your user settings.
1. On the navigation bar, click Storage to
2. Click RAID,
3. Click Change
if not already selected.
RAID Mode at the bottom of the screen.
display the Storage screen.
4. Review the Warning message, and then click OK.
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5. Select the RAID mode you’d like to use for your WD My Cloud EX2 device.
Options include:
JBOD The use of one or more drives not in a RAID configuration but
managed as separate logical volumes.
Spanning Combination of drives in a linear fashion to create one large logical
volume.
RAID 0 Data is striped across multiple hard drives, enabling accelerated
r
eading and recording of data by combining the work of two or more
drives to increase performance.
RAID 1 Two instantaneous copies of the data are recorded on separate hard
drives
so if one of them fails, other(s) continue to read/write data until
the faulty hard drive is replaced.
6. Select the Switch to <RAID Mode> check box, and then click Next.
7. Review the status of your hard drives, and then click Next.
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8. Using the Volume slider, select the amount of space you’d like to dedicate to the
selected RAID mode.
If you choose not to use the entire volume for your RAID selection, you can configure
the remaining disk space as Spanning by selecting the Configure the remaining
disk space as Spanning check box.
9. Click Next.
10. Review the summary of your selections, and then click Next.
11. Review the warning screen, and then click Finish.
12. The requested hard drive changes begin. Do not turn off your WD My Cloud EX2
device while these changes are in progress.
13. When the process is complete, click Finish again.
Auto-Rebuilding your RAID
The Auto-Rebuilding option allows you to automatically rebuild the RAID for your
WD My Cloud EX2 device in case of drive corruption. Use the following steps to enable the
ebuild option.
auto-r
1. On the navigation bar, click Storage to
2. Click RAID,
if not already selected.
display the Storage screen.
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3. Review the Auto-Rebuild field to determine whether your WD My Cloud EX2 device is
currently set up for auto-rebuild.
If Auto-Rebuild is off, click the toggle button to enable Auto-Rebuild.
Disk Status
The Disk Status screen identifies the health of the disk drives as well as the status and
information on each drive used in your WD My Cloud EX2 device. The Disk Status screen
consists of the following areas:
Disks Profile: This area displays the general status of all of the disk drives on your
device.
System Disks: This area identifies the drives on your device, the status of each
drive, and the amount of space on that drive.
Note: If a drive is unsuitable, the status is not compatible.
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Viewing Hard Drive Information
Use the following steps to view status of the disks on your WD My Cloud EX2 device.
1. On the Storage page, click Disk
2. Select Drive
<drive #> next to the disk for which you’d like to view information.
Status, if not already selected.
3. Review the hard drive information, and then click Close.
The Hard Drive Information screen displays the following data:
Vendor The vendor from whom the hard drive was obtained.
Model The model number of the hard drive selected.
Serial Number The serial number of the hard drive selected.
Capacity The capacity of the hard drive selected.
Firmware Version The current firmware version used on the drive selected.
iSCSI Storage
Internet SCSI (iSCSI) is an industry standard developed to enable transmission of iSCSI
block storage commands and data over an existing IP network by using the TCP/IP
protocol. The encapsulated iSCSI commands and data can be transmitted over a local area
network (LAN) or a wide area network (WAN). As with traditional SCSI, an iSCSI storage
solution requires at least one “initiator” residing on the client computer and at least one
“target” residing on the storage server.
Once the connection is established between the iSCSI initiator and the iSCSI target, the
operating
be formatted, read, and written in the usual manner.
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system on the iSCSI initiator sees the storage as a local storage device that can
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WD My Cloud EX2 allows you to create and manage iSCSI targets. The iSCSI target
provides storage, similar to a local hard disk drive, but is accessed over a network rather
then locally. The iSCSI target is protected by the underlying RAID structure of the WD My
Cloud EX2 server.
iSCSI Roles
Initiator: A client computer that accesses storage devices using iSCSI commands
over an IP network.
Target: A network-attached storage device that provides access to logical disks
(which can be created on the WD My Cloud EX2 server).
Creating an iSCSI Target
Use the following steps to create an iSCSI target
1. On the navigation bar, click Storage to
2. Click iSCSI,
if not already selected.
display the Storage screen.
3. Click the toggle button to enable iSCSI.
4. Click Cr
eate iSCSI Target at the bottom of the screen.
5. On the Create iSCSI Target screen, enter the following information:
Alias: Descriptive name for your target.
Created On: The Volume where you’d like the iSCSI target to reside.
Size: The size of your target and the unit of information storage for that size (e.g.
GB, TB)
.
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6. Click Next. The Create iSCSI Target screen displays:
7. If you’d like to assign security for your target:
a. Click CHAP.
b. Enter an existing User Name and Password, and then confirm the Password.
8. Click Save.
Your new iSCSI target is created and displays in the iSCSI Target List.
Enabling / Disabling an iSCSI Target
Use the following steps to enable or disable an iSCSI target.
Enabling an iSCSI Target
1. On the Storage page, click iSCSI.
2. Under iSCSI Target list, click Details next
3. Click Enable.
The selected target is now enabled.
to the target you’d like to enable.
Disabling an iSCSI Target
1. On the Storage page, click iSCSI.
2. Under iSCSI Target list, click Details next
3. Click Disable.
The selected target is now disabled.
to the target you’d like to disable.
Modifying an iSCSI Target
Use the following steps to modify an iSCSI target.
1. On the Storage page, click iSCSI.
2. Under iSCSI Target list, click Details next
3. Make all of your necessary changes, and then click Save.
to the target you’d like to modify.
Deleting an iSCSI Target
Use the following steps to delete an iSCSI target.
1. On the Storage page, click iSCSI.
2. Under iSCSI Target list, click Details next
3. Ensure that this is the target you want to delete, and then click Delete.
target is deleted and removed from the iSCSI Target list.
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to the target you’d like to delete.
The selected
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Enabling iSCSI iSNS Client
The Internet Storage Name Service (iSNS) protocol is used for interaction between iSNS
servers and iSNS clients. iSNS clients are computers, also known as initiators, that are
attempting to discover storage devices, also known as targets, on an Ethernet network. Use
the following steps to configure the iSCSI iSNS client.
1. On the navigation bar, click Storage to
display the Storage screen.
2. If not already selected, click iSCSI.
3. Click the toggle button to ON to enable iSCSI.
4. In the iSCSI iSNS Client field, click the toggle button
.
5. Click Configure.
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6. Enter the iSNS client server address, and then click Save.
Volume Virtualization
Volume Virtualization simplifies scalability by allowing you to map iSCSI targets on other
network storage devices and present them as volumes on your WD My Cloud EX2 device.
Creating a Virtualized Volume
Use the following steps to create a virtualized volume on your device.
1. On the Storage page, click V
2. Click Cr
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eate to display the Create Volume Virtualization screen:
olume Virtualization, if not already selected.
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3. In the Device IP field, enter the IP address of the device where the iSCSI target resides,
and then click Next.
4. Select an iSCSI target from the retrieved list, and then click Next.
5. To add authentication to the target, click the toggle button to ON, enter a User
Name and Password, and then click Next.
Disabled authentication is the default. To keep the default, ensure that the
Authentication field is OFF, and then click Next.
6. Select a LUN (Local Unit Number) from the list, and then click Next.
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7. Enter a name for the share folder, and then click Next.
8. Review the Volume Virtualization summary to ensure that your settings are correct, and
then click Save.
A virtual volume is created.
Connecting a Virtualized Volume to a Target
Use the following steps to connect a virtualized volume to a target on your device.
1. On the Storage page, click V
olume Virtualization, if not already selected.
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2. Click Details next to the virtual volume you’d like to connect.
3. Click Connect. Once connected to the target, the system automatically formats the
LUN, if it hasn’t been done before.
4. Once your virtual volume is formatted, click Close. The state of the volume is changed
to Connect.
Your new virtual volume is now available on your WD My Cloud EX2 device.
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