Welch Allyn Service Tool User Manual

Welch Allyn Service Tool

Install
Today!

Installation and Configuration Guide

© 2012 Welch Allyn. All rights are reserved. To support the intended use of the product
described in this publication, the purchaser of the product is permitted to copy this publication,
for internal distribution only, from the media provided by Welch Allyn. No other use,
reproduction, or distribution of this publication, or any part of it, is permitted without written
permission from Welch Allyn.

Welch Allyn assumes no responsibility for any injury to anyone, or for any illegal or improper use
of the product, that may result from failure to use this product in accordance with the
instructions, cautions, warnings, or statement of intended use published in this manual.

Welch Allyn is a registered trademark of Welch Allyn.

Software in this product is Copyright 2012 Welch Allyn or its vendors. All rights are reserved.
The software is protected by United States of America copyright laws and international treaty
provisions applicable worldwide. Under such laws, the licensee is entitled to use the copy of
the software incorporated with this instrument as intended in the operation of the product in
which it is embedded. The software may not be copied, decompiled, reverse-engineered,
disassembled, or otherwise reduced to humanperceivable form. This is not a sale of the
software or any copy of the software; all right, title, and ownership of the software remain with
Welch Allyn or its vendors.

For information about any Welch Allyn product, call the nearest Welch Allyn representative:

USA [phone]

[phone]

Australia [phone]

Canada [phone] China [phone]

European Call Center [phone] France [phone]

Germany [phone] Japan [phone]

Latin America [phone] Netherlands [phone]

Singapore [phone] South Africa [phone]

Sweden [phone] United Kingdom [phone]

REF

103820

Material number 717342, 80016783 Ver. B

Welch Allyn, Inc.
4341 State Street Road
Skaneateles Falls, NY 13153-0220 USA

www.welchallyn.com

Printed in USA

Regulatory Affairs Representative
Welch Allyn Limited
Navan Business Park
Dublin Road
Navan, County Meath
Republic of Ireland

Contents

1 - Introduction .................................1

Product overview ................................1

2 - Installation ..................................4

System requirements.............................4

Network requirements ............................5

Before you begin ................................5

Installation .....................................5

3 - Operation..................................11

Starting the service tool ..........................11

Activating a feature or license .....................11

Accessing the service tool ......................15

Configuring the service tool .....................16

Running the service tool .......................17

Getting additional information .....................17

4 - Uninstalling applications .....................18

Introduction

1

Product overview

This guide describes how to install the Welch Allyn Service Tool, a
software application that clinicians and technical service personnel
can use to manage and maintain supported Welch Allyn products.

This guide is written for system administrators and others with a
background in information technology.

Editions

The service tool is available in the following editions:

• Unlicensed (Silver): Accompanies your monitor. This edition

provides basic access to device information and firmware
updates.

• Licensed (Gold): Required to perform complete functional

verification and calibration. This edition requires a license.
For more information about acquiring this license, contact
Welch Allyn.

Note

To qualify for the Gold license, you must attend a
Welch Allyn technical training course or complete
online training for your devices.

Welch Allyn Service Tool 2 Chapter 1 Introduction

Purpose

You can use the service tool to do the following:

• Install updates and upgrades. The service tool can read the

firmware version for each module and check for available updates
or upgrades.

• Review monitor information. When connected to the monitor,

the service tool lists installed modules, installed firmware and
hardware versions, warranty and repair information, status, and
usage history.

• Receive notifications when periodic maintenance is needed.

The service tool can help you manage and maintain your entire
inventory of supported Welch Allyn products. Through the
remote service function, the service tool can connect to Welch
Allyn Customer Service. With this functionality you can
automatically receive firmware updates and feature upgrades for
your supported products, including software upgrades for the
service tool.

• Create a work list. The work list provides information about

service actions—referred to as work orders—that are waiting for
you to perform on your maintained devices. Work orders may
include periodic calibrations, upgrades, or license installations.

• Schedule periodic maintenance. You can use the service tool to

set the service interval for each maintained device.

• View and save logs. You can download and save log files from

the device for analysis to help diagnose and identify reported
issues.

• Create user accounts. Administrators can create user accounts

and set permission levels to control access to the features,
allowing one group to perform administrative tasks and another
to perform service tasks. Restricting access prevents the service
tool from being used to make unauthorized changes on a
connected device.

• Perform functional verification. You can use the service tool to

test each component of the system to ensure that its
performance meets design specifications. Functional verification
is required to meet the periodic maintenance requirements. This
feature is not supported for all products and requires the service
tool Gold edition for each supported product.

Welch Allyn Service Tool 3 Chapter 1 Introduction

• Perform calibration verification. The service tool can check any

system requiring calibration and, if necessary, calibrate the
monitor to match the design specifications. Calibration
verification is required to meet the periodic maintenance
requirements. This feature is not supported for all products and
requires the service tool, Gold edition, for each supported
product.

• Recover devices. In the rare case where a device can no longer

boot because of corrupted firmware, the service tool can connect
the device to Welch Allyn Technical Support to reinstall the
firmware.

• Extensible. The service tool accepts new plug-ins to support

future Welch Allyn products.

Installation

2

This chapter explains how to install the service tool and the other
programs included with the service tool: Remote Service Delivery
System (PartnerConnect), USB driver, and the Axeda Desktop
Server.

System requirements ....................................................................4

Before you begin ...........................................................................5

Installation .....................................................................................5

Install the service tool ............................................................6

Installation continued: USB driver ..........................................7

Installation continued: PartnerConnect® (Gateway Agent) ....7

Installation continued: Axeda Desktop Server ......................10

System requirements

• Supported operating systems: Windows 7 or Windows XP

with SP3.

• Supporting software: .Net Framework 3.5 (included with

installation).

• Processor: 400 MHz Pentium processor or equivalent

(minimum); 1GHz Pentium processor or equivalent
(recommended).

• RAM: 1 GB (minimum); 2 GB (recommended).

• Hard disk: Up to 10 GB of available space may be required.

• CD ROM drive

• Display: 800 x 600, 256 colors (minimum); 1024 x 768 high color,

32-bit (recommended)

• USB: 2.0

• Internet connection: Required to download files.

Welch Allyn Service Tool 5 Chapter 2 Installation

Network requirements

When you use the service tool to license or download firmware,
network traffic travels over non-registered ports. You must open
these ports for TCP/IP and UDP traffic on your PC or network
firewall:

Ports Description

5093, 5094 Welch Allyn licensing server

5920 Welch Allyn PartnerConnect server

Note

To open these ports, consult your network administrator.

Before you begin

• Verify that this computer meets the hardware and software
requirements listed in System requirements.

• Verify that you have administrator rights for the computer.

• Close all programs before starting the installation.

• If you have a previous version of the service tool installed on your
PC, uninstall it as described in “Uninstalling applications” on
page 18.

Installation

The installation media (such as a CD, DVD, or flash drive) for the
service tool consecutively installs the following programs:

• Welch Allyn Service Tool
This tool completes the full suite of functional tests.

• USB driver
This program allows Welch Allyn devices to connect to a PC
for testing.