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My Cloud™ Home & My Cloud™ Home Duo
Personal Cloud Storage
User Manual
Page 2
Accessing Online Support
▪ Online Learning Center – Start here to get the most out of your cloud storage device: www.wdc.com/setup
▪ Registration – Register your WD product to get the latest updates and special offers at: register.wdc.com
▪ Technical Support – Get technical and other support through email at: support.wdc.com/support
▪ Warranty & RMA Services – Get warranty, product replacement (RMA), RMA status, accessories, and data
recovery information at: support.wdc.com/warranty
▪ Knowledge Base – Search by keyword, phrase, or answer ID at: support.wdc.com/knowledgebase
▪ WD Community – Share your thoughts and connect with other WD users at: community.wdc.com
▪ Phone Support – Get phone numbers for contacting support by region at: support.wdc.com
Page 3
Table of Contents
_________
Accessing Online Support.................................................................................ii
_________
1 About Your My Cloud Home Device.............................................................1
Features.............................................................................................................................1
Kit Contents......................................................................................................................2
Requirements................................................................................................................... 3
Desktop and Mobile App Operating System Compatibility............................................3
Web Browser Compatibility...............................................................................................3
Internet Connectivity..........................................................................................................3
Product Description.........................................................................................................4
Front LED..............................................................................................................................4
Rear Layout..........................................................................................................................5
Power Button....................................................................................................................... 5
Reset Button........................................................................................................................ 6
USB Port(s)........................................................................................................................... 6
Ethernet Port........................................................................................................................6
Handling Precautions.......................................................................................................7
_________
2 Setup Is A Snap..............................................................................................8
Connecting My Cloud Home.......................................................................................... 8
Registering Your Device..................................................................................................9
_________
3 Relive It Anywhere.......................................................................................10
Mobile App......................................................................................................................10
Web App.........................................................................................................................10
Desktop App...................................................................................................................10
Chromecast Video.......................................................................................................... 11
_________
4 Collect...........................................................................................................12
My Cloud Home Mobile App Backup............................................................................12
Social & Cloud Import.................................................................................................... 12
Import USB...................................................................................................................... 12
Drag-and-Drop - Web App............................................................................................13
Drag-and-Drop - Desktop App...................................................................................... 13
_________
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5 Privately Share..............................................................................................15
Create an Album.............................................................................................................15
Remove an Album...........................................................................................................15
_________
6 File View, Search and Edit...........................................................................16
Timeline View..................................................................................................................16
File Search....................................................................................................................... 16
Photo Editing.................................................................................................................. 16
_________
7 Settings..........................................................................................................17
My Cloud Home Account Settings................................................................................17
Account Name....................................................................................................................17
Change Password.............................................................................................................. 17
Sign Out..............................................................................................................................18
My Cloud Home Settings - Add or Remove a Member...............................................18
Settings - Add a User.........................................................................................................18
Settings - Remove a User..................................................................................................18
My Cloud Home Device Settings...................................................................................19
Modify Device Name..........................................................................................................19
Firmware Version............................................................................................................... 19
Analytics..............................................................................................................................19
Reboot Device...................................................................................................................20
Erase All Data.....................................................................................................................20
Shut Down.......................................................................................................................... 21
_________
8 Additional Features & Functions................................................................ 22
Remove a Device Owner...............................................................................................22
App Permissions.............................................................................................................22
Managing Storage..........................................................................................................22
RMA - Replacing a Drive................................................................................................23
Removing........................................................................................................................... 23
Adding................................................................................................................................24
_________
9 FAQ............................................................................................................... 26
Power Adapter Compatibility.......................................................................................26
How to get an RMA to replace a defective product, or obtain a power supply
or USB cable for a WD product...............................................................................26
_________
10 Compliance and Warranty Information................................................... 27
Regulatory Compliance.................................................................................................27
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FCC Class B Information................................................................................................... 27
ICES-003/NMB-003 Statement........................................................................................ 27
Safety Compliance............................................................................................................ 27
CE Compliance For Europe.............................................................................................. 27
Power Mode.......................................................................................................................28
Environmental Compliance (China)..............................................................................28
Warranty Information.................................................................................................... 28
Obtaining Service..............................................................................................................28
Limited Warranty...............................................................................................................29
Warranty Information (Australia/New Zealand).............................................................29
Obtaining Service..............................................................................................................30
Warranty............................................................................................................................ 30
GNU General Public License (“GPL”).............................................................................31
Third Party Notices – My Cloud Home.........................................................................32
MPEG-4 Visual – MPEG-LA.................................................................................................32
H.264 AVC – MPEG-LA.......................................................................................................32
Third Party Notices – My Cloud Home Duo.................................................................32
MPEG-2 - MPEG-LA............................................................................................................ 32
MPEG-4 Visual – MPEG-LA.................................................................................................32
H.264 AVC – MPEG-LA.......................................................................................................33
HEVC Advance...................................................................................................................33
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About Your My Cloud Home Device
About Your My Cloud Home Device
▪ Features
▪ Kit Contents
▪ Requirements
▪ Product Description
▪ Handling Precautions
Welcome to your My Cloud Home device. Before you get started using your device,
please review the following features and descriptions to get better acquainted with
your product.
Features
One central place to store and organize everything — My Cloud
™
Home storage is
home to all your content. With enough space to keep all your photos, videos and
files in one place at home, you can organize it your way and access from anywhere
with an internet connection.
Quick and simple setup — Set up your My Cloud
™
Home device quickly. Just plug it
into your Wi-Fi router. Then, use your mobile device to visit MyCloud.com/hello to
set up your account, and start backing up, accessing and sharing. No computer
necessary and no monthly fee required!
Everything saved twice with Mirror Mode — My Cloud
™
Home Duo devices comes
equipped with two hard drives and is set to Mirror Mode (RAID 1)*, so all your
photos, videos and
the second drive for extra peace of mind.
files are stored on one drive and automatically duplicated onto
* This feature applies only to a My Cloud
Home Duo device, not a My Cloud Home single-drive device.
Mobile, on-the-go access — Use the My Cloud
™
Home mobile app, desktop app or
MyCloud.com to upload, access and share your favorite memories and stream
videos saved on your My Cloud™ Home device.
Auto backup for photos and videos on your phone — Automatically back up photos
and videos on your phone to the My Cloud™ Home device so you can make room
for more.
USB port to import photos and videos from all your devices — Quickly import photos
and videos from all the different devices scattered around your house, like USB
drives and external hard drives, using the USB port on the back of the My Cloud
flash
™
Home. Keep all your favorite moments, action shots and adventures stored in one
central, organized place.
File search to find content easily — Quickly find photos, videos, movies and docs
using easy-to-use search with the My Cloud™ Home mobile or desktop app, or on
MyCloud.com.
Individual, private spaces for each user — Invite family and friends to create individual
accounts. Each invited person can set up their own private space that only they
have access to on the device. They can manage, access and share their content as
they want.
Third-party applications to customize your way — Tailor your My Cloud
fit your personal needs and preferences using downloadable services, including
to
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Home device
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About Your My Cloud Home Device
Plex™ Media Server, Dropbox™, Google Drive and more.
Cloud services may be
modified and vary by country.
Cloud account download to keep everything in one place — Store everything in one
place, even content in your favorite cloud accounts. Photos, videos and files from
your cloud accounts are automatically downloaded to your My Cloud™ Home
device, including Dropbox™, Box, Google Drive, Facebook and many more.
Auto backup for all PCs and Mac computers at home — The My Cloud
™
Home device
has enormous capacity and plugs into your network to wirelessly back up every
computer at home to one central place. It works seamlessly with Windows® Backup
and Time Machine software.
Smooth video playback anywhere — Stream your personal videos anywhere, on any
device, using the My Cloud™ Home mobile and desktop app or MyCloud.com.
Quick and easy sharing — Collect all your favorite memories and moments in one
place. With just a few clicks, share photos, videos, documents or entire folders with
friends and family, so nobody misses a thing.
Kit Contents
The My Cloud Home kit includes the following items:
▪ My Cloud Home device (a single-drive unit)
▪ Ethernet Cable
▪ AC power adapter (FAQ: Power Adapter Compatibility)
▪ Quick Install Guide
The My Cloud Home Duo kit includes the following items:
▪ My Cloud Home Duo device (two-bay unit)
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About Your My Cloud Home Device
▪ Ethernet Cable
▪ AC power adapter (FAQ: Power Adapter Compatibility)
▪ Quick Install Guide
Requirements
Desktop and Mobile App Operating System Compatibility
The My Cloud Home desktop app is compatible with the following versions of the
Windows and macOS operating systems. The My Cloud Home mobile app is
compatible with the following versions of the iOS and Android operating systems.
Table 1.1
Windows
Windows 7 OS X Mavericks – 10.9 iOS 9 Marshmallow – 6.x
Windows 8.x OS X Yosemite – 10.10 iOS 10 Nougat – 7.x
®
macOS® / OS X
®
iOS
®
Android
™
Windows 10 OS X El Capitan – 10.11 iOS 11 Oreo – 8.x
macOS Sierra – 10.12 iOS 12 Pie – 9.0
macOS High Sierra – 10.13
macOS Mojave – 10.14
When My Cloud Home devices are accessed from a personal computer system via the My
Cloud Home desktop app, a 64-bit operating system is required. Compatibility can vary,
depending on hardware
configuration and operating system. For highest
performance and reliability, always install the latest updates.
Web Browser Compatibility
The My Cloud Home device can be accessed with an Internet browser. Using the
most current, stable combinations of operating system and web browser will
provide the best results. At a minimum, use one of the following browser versions
applicable to your operating system:
▪ Google Chrome
operating systems
▪ Internet Explorer
Windows® 8.1 or Windows® 10 operating systems
▪ Microsoft
▪ Safari
▪ Firefox
®
®
9.0 or later on supported OS X and macOS operating systems
®
45 or later on supported Windows, macOS, Android or iOS operating
systems
™
50 or later on supported Windows, macOS, Android or iOS
®
11 (11.0.9600.17843) or later on supported Windows
Edge (20.10514) or later on the Windows 10 operating system
®
7,
Internet Connectivity
▪ My Cloud Home devices must be connected to the Internet. They should be
connected to an available router through the included Ethernet connection. (This
is not a Wi-Fi® device.) Gigabit capability for the router or switch is
recommended to maximize performance. The router requires a Broadband
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About Your My Cloud Home Device
(WAN) Internet connection with an Internet Service Provider (ISP) for initial
setup, software downloads and for accessing the device.
Product Description
▪ Front LED
▪ Power Button
▪ Reset Button
▪ USB Port(s)
▪ Ethernet Port
Front LED
1. Front LED
The front LED on My Cloud Home devices is a single color, white. It is either on, off
or blinks with a certain rhythm to indicate a specific "System Condition". A "System
Condition" list is outlined below in Table 1.2.
Table 1.2
LED Behavior
No LED light illuminated Power is Off or Disconnected
Solid Light - no blinking Device is Ready
Solid Light - no blinking Firmware or Software Update in Progress
Solid Light - no blinking Data Transfer from a USB connected device
Slow "breathing" rhythm Powering Up or Initializing
Slow "breathing" rhythm Reset Button Pressed
Slow "breathing" rhythm Power Button Pressed - My Cloud Home Duo Only
Slow "breathing" rhythm Device Shutdown Sequence Activated Through Mobile App
Fast "breathing" rhythm Device Requires Attention - Device Encountered an Error
System Condition
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LED Behavior System Condition
Fast "breathing" rhythm USB Device Connection Error
Fast "breathing" rhythm Ethernet Connection Not Available
"Heartbeat" rhythm File System Notification - Check if rebuild is needed - May require WD
Support Team.
"Rapid Blinking" rhythm Image Recovery Mode - Device is rebuilding from an unexpected
action; this process will take some time. May require WD Support
Team.
LED Table Note: Sometimes different 'System Conditions' result in identical "LED
Behavior". Therefore, view each "LED Behavior" within the context of your
operation.
Rear Layout
Illustrated above are the various ports, connectors and buttons on the rear of a My
Cloud Home Duo device and My Cloud Home device.
1. Power Button
2. Reset Button
3. USB Port(s)
4. Ethernet Port
5. DC Power Connector
Power Button
My Cloud Home Duo (two-bay device) has a rear-facing power button. My Cloud
Home (single-drive device) does not have a power button.
Table 1.3
Power Button
Function
Press Once System will stop all services, clear cache and shut down gracefully.
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About Your My Cloud Home Device
Power Button
Function
Press and Hold
for 5 Seconds
Device Operation
When the power button is held for at least five seconds, the system will force a
shut down without any consideration for gracefully stopping services or clearing
cache.
Reset Button
On the rear panel of your My Cloud Home device, there is a Reset Button above the
USB port(s). This is a tiny recessed button that requires something similar to the
pointy end of a paper clip to be pressed.
Table 1.4
Reset Button
Function
Press for 1 to 29
seconds
Press for 30 to
50 seconds
Device Operation
During this function the My Cloud Home device will reboot, momentarily making it
inaccessible. This process does not delete data.
This function will demote the Device Owner to a Device User in order to change
ownership of the My Cloud Home device. This does not delete data and each user
still has access to their data. However, when this process occurs, the next user to
go through the setup process on the device becomes the device owner. The
remaining users on the device are unchanged.
Press for at
least 60
seconds
Caution! This process will delete all data, all Device Users and the Device Owner.
The unit will be reset to factory default settings and will need to be set up using
your online My Cloud Account (My Cloud Home Device Setup). A new Device
Owner will be set when the next person sets up the device through a My Cloud
account. Reset has completed once the LED has gone through a period of rapid
blinking and returned to a state of solid white.
USB Port(s)
These USB ports are not designed to connect a My Cloud Home device directly to a
host computer system.
My Cloud Home – This device comes with one USB Type-A port on the back panel
that supports USB 3.0.
My Cloud Home Duo – This device comes with two USB Type-A ports on the back
panel that support USB 3.0.
Ethernet Port
1. Activity LED: Looking at the Ethernet port, the LED on the top right is the
"Activity" LED. It describes the activity happening with your connection by
blinking or staying a solid color. When it is illuminated, the Activity LED is
always green in color.
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2. Link LED: Looking at the Ethernet port, the LED on the lower right is the "Link"
LED. It describes if you have a network connection and at what possible speed,
which is measured in megabits per second (Mbps). When illuminated, the Link
LED may be amber (100 Mbps) or green (1000 Mbps) in color.
Handling Precautions
WD products are precision instruments and must be handled with care during
unpacking and installation. Drives may be damaged by rough handling, shock or
vibration. Always observe the following precautions when unpacking and installing
your external storage product:
▪ Do not drop or jolt the drive.
▪ Do not move the drive during activity.
▪ Do not use this product as a portable drive.
▪ To allow proper ventilation, do not block any of the drive enclosure’s air slots.
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Setup Is A Snap
Setup Is A Snap
Getting started involves connecting the My Cloud Home device to an Ethernet
network, configuring software to access the device and registering your product.
Connecting My Cloud Home
Important: To avoid overheating, make sure My Cloud Home is standing in an
upright position. The ventilation openings on the top and bottom of the device
should be free of any blockage.
1. Connect one end of the power adapter into the DC power connector on the
back of the device and connect the other end of the power adapter into a AC
power outlet.
2. The unit will automatically power on, since this device does not use a separate
power button. Continue with the next section.
To continue with the remainder of the setup process, My Cloud Home requires a
smartphone or tablet with Internet access via Wi-Fi. Once My Cloud Home shows a
solid white LED light, continue with the following steps:
1. Download and install the My Cloud Home mobile app from the applicable app
store.
2. Agree to the Western Digital End User License Agreement.
3. Allow the My Cloud mobile app to
4. If the My Cloud Home device is automatically detected, Press the Connect
button that is associated with your My Cloud Home device.
▪ A picture of the My Cloud Home device and its corresponding Security Code
should be displayed. This Security Code is noted on the Quick Install Guide
and on the barcode label on the bottom of the unit.
Note: If your My Cloud Home device is not automatically detected, follow these 4 steps:
1.
Press the Enter Your Device Code option noted below the Desktop App and Mobile App
options.
2. Enter the Security Code from the Quick Install Guide that came with the My Cloud Home
device. The Security Code is also on the barcode label on the bottom of the unit.
3.
After entering the security code, Press Search.
4.
The One More Thing dialog box opens, Press Continue.
5. If you do not yet have an My Cloud Home account, select Create Account.
6. Enter your email address and Press Continue.
7. Re-enter the same email address and Press Continue.
8. Enter your password and Press Continue
9. Enter your
Home mobile app will now search for the My Cloud Home device.
10. Once the My Cloud Home device is detected, the mobile app will display
available wireless networks. Select the network that the My Cloud Home device
will use. The password for the network you select may be required.
11. Once the network is setup the Allow Analytics screen will display. Select either
Allow or Don't Allow.
first name and last name and Press Create Account. The My Cloud
find your My Cloud Home device.
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12. During the setup process, the My Cloud Home mobile app will ask for the auto
backup feature to be enabled. Enable this feature, and the backup process will
manage itself.
13. Congratulations! Your My Cloud Home device is now ready to use.
Registering Your Device
Register your My Cloud Home device to get the latest updates and special offers.
You can easily register your drive by visiting us online at: register.wdc.com.
Setup Is A Snap
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Relive It Anywhere
Relive It Anywhere
View your memories from anywhere using a phone, laptop, or web browser. Stream
photos and videos from your My Cloud Home app to the big screen with Google
Chromecast™.
Mobile App
The My Cloud Home mobile app provides robust access to a My Cloud Home device and
content management on Android and iOS platforms. This is the app used to setup the My
Cloud Home device.
Web App
The My Cloud Home web app provides quick access via an Internet browser on different
operating systems and does not require software installation. This app can be accessed
through the My Cloud Home desktop app or at the following URL: home.mycloud.com.
Desktop App
The My Cloud Home desktop app provides quick access through a Windows or Mac
computer. To install the desktop app, follow these steps:
1. Open the My Cloud Home mobile app on your mobile device.
2. Select the 3-line menu in the upper left-hand corner.
3. This will expand the menu system. Select the option Get desktop app.
4. This will open the Get the desktop app box. Select the SEND option and an
email will be sent to the email address used to create your My Cloud Home
account.
5. Once the email arrives, on your desktop select either the PC Desktop App or
MAC Desktop App, depending on what operating system your personal
computer uses.
6. After clicking one of the selections, a web browser will open. Follow the
onscreen prompt to save the
7. Open the file that was downloaded and follow the onscreen prompts to install
the My Cloud Home desktop app.
8. After the desktop app installs the Allow Analytics screen will display. Select
either Allow or Don't Allow.
9. Next, login with your My Cloud Home account information.
10. When prompted, choose the OPEN IN EXPLORER (OPEN IN FINDER for macOS) or
OPEN IN BROWSER option to view the My Cloud Home device.
a. Depending on the operating system, the OPEN IN EXPLORER option will open
the My Cloud Home device in Windows File Explorer or OPEN IN FINDER in
macOS Finder.
b. The OPEN IN BROWSER option will open the My Cloud Home device in the
My Cloud Home web app.
file.
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Chromecast Video
Relive It Anywhere
My Cloud Home can broadcast video content through a Google® Chromecast
™
device. To accomplish this process, a Chromecast device must be setup on the
same Wi-Fi used by My Cloud Home. If My Cloud Home detects the Chromecast
device, a Chromecast icon will appear in the upper right-hand corner of each video
thumbnail visible in the My Cloud Home mobile app. To play the video follow these
steps:
1. Access the My Cloud Home mobile app.
2. Select the Photos icon from the top menu.
3. Select Videos option from the top sub-menu. This will display all of the available
videos.
4. Select the video you wish to view. This will provide a list of the available
Chromecast devices. Select the Chromecast device to use for this viewing.
5. Select the Play icon. As the video plays the Chromecast device in use will be
displayed in the My Cloud Home mobile app.
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Collect
My Cloud Home Mobile App Backup
Note: During the My Cloud Home setup process, the My Cloud Home mobile app
will ask for the auto backup feature to be enabled. Enable this feature, and the
backup process will manage itself — there are no further steps required.
If the Auto Backup feature for My Cloud Home is not enabled, follow these steps to
turn it on:
1. Access the My Cloud Home device with the My Cloud Home mobile app.
2. Select the 3-line icon in the upper left-hand corner of the screen. This will
expand the menu system.
3. At the top of the menu in the right-hand corner select the gear icon.
4. The Settings window will open and display information and settings
this My Cloud Home device.
5. Select the Auto Backup option. This will open the Auto Backup page and allow
you to enable or disable the auto backup feature.
6. After making the desired selection, exit the Auto Backup page.
specific to
Collect
Social & Cloud Import
Follow these steps to backup social media and cloud content to an My Cloud Home
device:
1. Access the My Cloud Home device with the My Cloud Home mobile app or web
app.
2. Select the 3-line icon in the upper left-hand corner of the screen. This will
expand the menu system.
3. Select the Connect option. This will open the Connect menu.
4. On the Connect menu select the Social and Cloud Import option.
5. Select Enable on the Social and Cloud Import page if this has not already been
done.
6. Select the
webpage and allow the options to enable or disable the Social and Cloud
Import for various services including Dropbox™ and Google Drive™2. As services
are enabled, follow the onscreen prompts to gain access to these services and
for the import feature to run.
Configure option. This will open the Connect My Cloud Home
Import USB
Import content from a USB device to My Cloud Home by following these steps:
1. Access the My Cloud Home mobile app.
1
Note: Social and Cloud services may be changed, terminated or interrupted at any
time and may vary by country.
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2. Select the 3-line icon in the upper left-hand corner of the screen. This will
expand the menu system.
3. Select the Import USB option. This will open the external drive menu.
Note: The process can be canceled at any time by selecting the X in the upper right-hand
corner of the the dialogue boxes.
4. One of two tasks can be performed as described below. Select one of these
options.
▪ From Drive - this option will copy the contents on the USB device to the My
Cloud Home device.
▪ To Drive - this option will copy the contents from the My Cloud Home device
to the USB device and can be viewed as a basic backup process.
5. Select the Copy All option to copy all of the contents, or select Select Files or
Folders to copy only
specific files and folders.
6. Select the Copy Now option to continue with this process or select the Make
Changes option to change options for this process.
▪ If the Copy All option is selected, the copy process will begin with the option
to cancel.
▪ If the Make Changes option is selected, the process will go back to the
previous menu so that different options can be selected.
7. When the copy process is completed, a
confirmation dialogue box will open.
After selecting the Ok option, the My Cloud Home app will redirect to the
location of the newly copied content.
Collect
Drag-and-Drop - Web App
The drag-and-drop process for the My Cloud Home web app is a function of the personal
computer operating system and Internet browser. Follow these basic steps to perform this
function:
1. Witin the My Cloud Home web app, navigate to the location in the Files &
Folders section that is to be the
file or folder destination for the drag-and-drop
process.
2. Navigate to the location on the personal computer where the source
file or
folder is located for the drag-and-drop process.
a. For Microsoft Windows use File Explorer, for macOS use Finder.
3. Click on the
4. Drag the selected
file or folder to drag-and-drop, and hold down the mouse button.
file or folder to the destination selected within the My Cloud
Home web app and let go of the mouse button.
5. The selected
file or folder should copy or move to the chosen destination.
Drag-and-Drop - Desktop App
The My Cloud Home desktop app uses the functionality within Windows File Explorer and
macOS Finder to search, move and view files. Therefore, the the drag-and-drop process is a
function of the Graphical User Interface (GUI) of Windows and macOS. These are the basic
steps to drag-and-drop content to My Cloud Home:
Note: With the My Cloud Home desktop app, the drag-and-drop process can be reversed, and
content can be moved from the My Cloud Home device to a personal computer.
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1. Access the My Cloud Home device through the My Cloud Home desktop app
(My Cloud Home desktop icon).
2. Access the location on your Windows or macOS / OS X system that will be
included in this copy process.
3. Click on the file or folder to drag-and-drop, and hold down the mouse button.
4. Drag the
file or folder to the new location and let go of the mouse button.
5. Your file or folder should copy or move to the chosen destination.
Collect
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Privately Share
Once you create an album, you decide who to share it with via a private link. You
can also invite people via email to a shared album so they can contribute their own
photos and videos.
Note: To add a new member to the My Cloud Home device, go to Settings - Add a User Once
someone is invited to be a member, they will set up their own My Cloud Home account to access the
device. The Device Owner will receive confirmation through email that a new Member has joined the
device.
Create an Album
Use the following steps to quickly and easily create an album of your memories.
1. Select the Albums icon on the top menu bar.
2. Select the Create an Album button.
3. This will open all of your
to include in this album.
4. After selecting the photos to include in this album, select the Create Album
option on the screen.
5. Enter a name for this album in the Name Your Album window and select
Continue.
6. The Select Cover Photo window open, select the Let's Do It button.
7. Select the picture to use as the cover photo for this album and then select the
Done button.
8. The album is now created. You can share this album by inviting members
through the Share Album button.
a. The Share Album feature provides two methods for sharing content. The
Send link (view only) option is for other members to view, but not modify the
shared content. The Invite to collaborate allows other members to view and
modify the shared content.
files on the My Cloud Home device. Select the photos
Privately Share
Remove an Album
Use the following steps to remove an album:
1. Access the My Cloud Home device with the My Cloud Home mobile app or web
app.
2. Open an existing album and select the 3-dot menu on the upper left-hand
corner of the album cover.
3. Select the Remove Album option.
4. This will open the Remove Album windown. Select the Remove Album button.
5. The album has now been removed from this My Cloud Home device.
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File View, Search and Edit
File View, Search and Edit
Timeline View
Follow these steps to view your content organized by date.
1. Access the My Cloud Home mobile app.
2. Select the Photos icon from the top menu.
3. Select the calendar icon at the righ-hand sied of the sub-menu.
4. This will display a timeline, showing all of your content organized by year and
month. Use this feature to quickly navigate to a desired set of images or videos.
File Search
Follow these steps to search for a
1. Access the My Cloud Home mobile app.
2. In the upper-right-hand corner, tap the Magnifying Glass icon.
3. This will open the search box and allow you to search by name, location or
object.
file.
Photo Editing
Edit your photos in the My Cloud Home mobile app to add a personal touch.
1. Access the My Cloud Home mobile app.
2. Select the Photos icon from the top menu. This will automatically display all of
your photos.
3. Select the photo you are going to edit.
4. On the menu displayed below the selected image, tap the 3-dot icon.
5. This will open an additional menu with the options to Save to Camera Roll, Edit
Photo or Open It. Select the option Edit Photo.
6. This will open the EDITOR menu at the bottom. Use the various editing tools to
alter your image.
7. To save an edit, Select the check-mark icon in the lower right-hand corner or
Select the X icon in the lower left-hand corner to discard the edit.
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Settings
Settings
Various device, account and app settings can be altered through the My Cloud
Home mobile app and My Cloud Home web app.
My Cloud Home Account Settings
▪ Account Name
▪ Change Password
▪ Sign Out
Account Name
To change the My Cloud Home account name, follow these steps:
1. Access the My Cloud Home device with the My Cloud Home mobile app or web
app.
2. Select the 3-line icon in the upper left-hand corner of the screen. This will
expand the menu system.
3. Select the account name listed at the bottom of the menu. This will open the
Account Settings.
4. Select the First Name or Last Name.
a. Mobile App: selecting the
Enter the new
the change.
a. Web app: selecting the
that it can be modified. Make the desired change.
5. The account name has been changed.
first name or last name and select the Confirm button to save
first and last name will open the edit window.
first name or last name will highlight the entry so
Change Password
To change the password for the current My Cloud Home account, follow these steps:
1. Access the My Cloud Home device with the My Cloud Home mobile app or web
app.
2. Select the 3-line icon in the upper left-hand corner of the screen. This will
expand the menu system.
3. Select the account name listed at the bottom of the menu. This will open the
Account Settings.
4. Select the Change Password option. This will open the Change Password
window.
5. Enter the current password in the Current
New field. Re-enter the new password in the Confirm field.
6. Select the Change Password button. This will open the Change Password
dialogue box to confirm the change.
7. Select the Change Password option on the Change Password dialogue box to
complete the process, otherwise select Cancel to cancel the process.
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field. Enter the new password in the
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Sign Out
To sign out of the current My Cloud Home account, follow these steps:
1. Access the My Cloud Home device with the My Cloud Home mobile app or web
app.
2. Select the 3-line icon in the upper left-hand corner of the screen. This will
expand the menu system.
3. Select the account name listed at the bottom of the menu. This will open the
Account Settings.
4. Select the Sign Out option. This will open the sign out dialogue box.
5. Select the Sign Out option to complete the process, otherwise select Cancel to
cancel the process.
My Cloud Home Settings - Add or Remove a Member
▪ Settings - Add a User
▪ Settings - Remove a User
Settings
Settings - Add a User
To add a member, follow these steps:
1. Access the My Cloud Home device with the My Cloud Home mobile app or web
app.
2. Select the 3-line icon in the upper left-hand corner of the screen. This will
expand the menu system.
3. Select the Settings option.
4. The Settings window will open and display information and settings
specific to
this My Cloud Home device.
5. Select the Add User option. This will open the Invite window.
6. Enter the email address for the member to add and select the Send Invites or
Invite button.
7. This action will send an email to the invitee. Once they receive the email and
follow the provided instructions to setup an account in order to access the My
Cloud Home device, the My Cloud Home device owner will be requested
through email to Approve Request or Reject Request. Make the necessary
selection.
Settings - Remove a User
Caution!
Removing a member will remove their account and all of their content.
1. Access the My Cloud Home device with the My Cloud Home mobile app or web
app.
2. Select the 3-line icon in the upper left-hand corner of the screen. This will
expand the menu system.
3. Select the Settings option.
4. The Settings window will open and display information and settings
this My Cloud Home device.
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5. Select the current My Cloud Home device name listed under CURRENT
STORAGE. This will expand the Device menu.
6. Select the Users option.
7. Select the the member to remove from the My Cloud Home device.
8. Select the Remove Member option.
9. When prompted, select either the Cancel or Yes, remove option.
10. If the Yes, remove option was selected, the member is now removed from this
My Cloud Home device.
My Cloud Home Device Settings
Settings
▪ Modifying Device Name
▪ Firmware Version
▪ Analytics
▪ Reboot Device
▪ Erase All Data & All Users
▪ Remote Shut Down
Modify Device Name
1. Access the My Cloud Home device with the My Cloud Home mobile app or web
app.
2. Select the 3-line icon in the upper left-hand corner of the screen. This will
expand the menu system.
3. Select the Settings option.
4. The Settings window will open and display information and settings
specific to
this My Cloud Home device.
5. Select the current My Cloud Home device name listed under CURRENT
STORAGE. This will expand the Device menu.
6. Select Name, this will open the Edit device name menu.
7. Modify the name and select either CONFIRM to save changes or CANCEL to
cancel the changes.
Firmware Version
On an My Cloud Home device, the hardware
software version, follow these steps:
firmware is referred to as software. To view the
1. Access the My Cloud Home device with the My Cloud Home mobile app or web
app.
2. Select the 3-line menu in the upper left-hand corner of the screen. This will
expand the menu system.
3. Select the Settings option.
4. Select the device name listed under CURRENT STORAGE.
5. This will display the Device menu.
6. The Software Version will be displayed on the Device menu and may look
similar to
5.9.0–101.
Analytics
Analytics were either allowed or not allowed during the My Cloud Home setup process. To
modify the current Analytics setting, follow these steps:
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1. Access the My Cloud Home device with the My Cloud Home mobile app or web
app.
2. Select the 3-line menu in the upper left-hand corner of the screen. This will
expand the menu system.
3. Select the Settings option.
4. The Settings window will open and display information and settings
specific to
this My Cloud Home device.
5. Select the current My Cloud Home device name listed under CURRENT
STORAGE. This will expand the Device menu.
6. Select the Analytics option.
7. Change the current Analytics setting by tapping the toggle switch.
8. Once
modified, select the back arrow next to Analytics.
Reboot Device
To reboot a My Cloud Home device through the My Cloud Home mobile app or web app,
follow these steps:
1. Access the My Cloud Home device with the My Cloud Home mobile app or web
app.
2. Select the 3-line icon in the upper left-hand corner of the screen. This will
expand the menu system.
3. Select the Settings option.
4. The Settings window will open and display information and settings
this My Cloud Home device.
5. Select the current My Cloud Home device name listed under CURRENT
STORAGE. This will expand the Device menu.
6. Toward the bottom of the Device Settings list is the option Reboot. Select this
option to remotely reboot the My Cloud Home device.
7. Your mobile device will now prompt you if you want to reboot the My Cloud
Home device. Select the option Reboot.
8. The My Cloud Home device will now reboot. This process may take a few
minutes.
specific to
Settings
Erase All Data
Warning!
device. The unit will be reset to factory default and will need to be setup using your online My Cloud
Home Account.
To perform this function on your My Cloud Home device from the My Cloud Home mobile
app or web app, follow these steps:
1. Access the My Cloud Home device with the My Cloud Home mobile app or web
2. Select the 3-line icon in the upper left-hand corner of the screen. This will
3. Select the Settings option.
4. The Settings window will open and display information and settings
5. Select the current My Cloud Home device name listed under CURRENT
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Performing this function will delete all data, users and the owner on your My Cloud Home
app.
expand the menu system.
this My Cloud Home device.
STORAGE. This will expand the Device menu.
specific to
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6. Select the Erase All Data option. This will open a confirmation dialog box. Tap
Yes, proceed if you choose to continue with this process. Otherwise Tap Cancel
to end this process.
7. This will open a challenge page with a unique confirmation code. Follow the
on-screen instructions and enter the code provided on this page.
8. This will open the page confirming that this process will delete all data, user
and owner content. Select the Erase All Data button to continue.
9. The My Cloud Home device may take up to 30 minutes to go through the erase
process. During this process, the mobile app redirects you to the sign in page
to set up the My Cloud Home device and the light on the device will blink a few
times.
Shut Down
Note: Once the My Cloud Home device is shut down, it is no longer accessible and the
content on the device is not accessible until it is restarted. A My Cloud Home device cannot
be restarted remotely.
To shut down the My Cloud Home device through the My Cloud Home mobile app, follow
these steps:
Settings
1. Access the My Cloud Home device with the My Cloud Home mobile app or web
app.
2. Select the 3-line icon in the upper left-hand corner of the screen. This will
expand the menu system.
3. Select the Settings option.
4. The Settings window will open and display information and settings
specific to
this My Cloud Home device.
5. Select the current My Cloud Home device name listed under CURRENT
STORAGE. This will expand the Device menu.
6. At the bottom of the Device Settings list, Select the option Shut Down My Cloud
Home to remotely shut down the My Cloud Home device.
7. The My Cloud Home device will shut down and its contents will not be available
until it is powered back on. To power on the My Cloud Home device, follow
these steps:
a. My Cloud Home: Unplug, wait 5 seconds, then plug-in the power connector
on the back of the unit.
b. My Cloud Home Duo: Press the power button, wait 5 seconds, then press the
power button again.
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Additional Features & Functions
Additional Features & Functions
▪ Remove a Device Owner
▪ App Permissions
▪ Managing Storage
▪ RMA - Replacing a Drive
Remove a Device Owner
The removal of a Device Owner can only be done through the Reset Button on the
device – this cannot be done through software. This process does not delete data
and each user still has access to their content.
1. Press and hold the Reset button for a duration of 30 to 50 seconds.
Warning! Holding the Reset button for 60 seconds or more will delete all data, all Device Users
and the Device Owner!
2. This function will demote the Device Owner to a Device User.
3. The next new user to go through the software setup process becomes the
device owner.
App Permissions
By default, the My Cloud Home mobile app enables access to the following features
of your mobile device:
▪ iOS: Photos, Notifications, Background App Refresh and Cellular Data.
▪ Android: Camera, Contacts, Location, Phone, Storage and
Important Note: By default Cellular Data is not used for transferring content. The My
Cloud Home mobile app uses a Wi-Fi® connection for this purpose.
To access these settings, follow these steps:
1. Access the My Cloud Home mobile app.
2. Tap the More icon on the right side of the bottom menu bar. Then Tap the
Settings icon.
3. Under the APP SETTINGS section, Tap the option Manage Settings.
4. This will open the My Cloud Home mobile app permissions section of the
operating system
operating system to change these settings.
specific to your mobile device. Follow the directions from the
Notifications.
Managing Storage
The My Cloud Home Duo device allows for disk configuration changes through the
MyCloud.com web app - this functionality is not available through the Mobile App
or Desktop App.
Caution! Any change to the disk configuration will erase all data on the device.
▪ My Cloud Home device does not support any special disk configurations.
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Additional Features & Functions
▪ My Cloud Home Duo device supports the following disk configurations for data
storage:
Table 7.1
Supported Storage Mode 1 Disk 2 Disks
Max Capacity (JBOD) Yes Yes
Mirror (RAID 1) No Yes (Default Setup)
My Cloud Home – Disk Errors: If you receive an email from the My Cloud Team or your
mobile device displays a message stating "Disk errors were detected on your disk"
this means that the device needs to be replaced. Use the instructions from
Answer ID 8 noted in our FAQ to get a replacement unit.
My Cloud Home Duo – Disk Errors: If you receive an email from the My Cloud Team or
your mobile device displays a message stating "Disk errors were detected on your
disk" this means that one of the drives in your My Cloud Home Duo device may
need to be replaced. Use the following steps for the replacement process.
▪ The error message will indicate which drive is the problem, Disk1 or Disk2.
▪ Use the following section "RMA - Replacing a Drive" to remove the drive in
question.
▪ The drives are numbered. After removing the top lid, the enclosure has a number
embossed into the ledge. When looking at the unit from the front of the device,
Disk 1 is on the left and Disk 2 is on the right.
▪ Use the instructions from Answer ID 8 noted in our FAQ for the RMA or
replacement process.
RMA - Replacing a Drive
My Cloud Home device is not a user serviceable device. No drives can be added or
removed from the device. If it is faulty, it must be returned to WD as a complete
unit.
My Cloud Home Duo device is a user serviceable device for RMA purposes only – you
have the option to replace the drives in the device with a replacement from WD. If
the entire device is faulty, it can be returned to WD as a complete unit. The unit
must be powered off when removing a drive for RMA. The My Cloud Home Duo device
does not support hot-swap capability.
Removing
If your My Cloud Home Duo device still contains the drive you want to replace, you
first remove it before you can insert the new one.
must
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Additional Features & Functions
1. As is illustrated above, reveal the hard drives by opening the top lid from the
rear edge.
2. Each hard drive is latched in place by an attached tray and the tray has a plastic
latch on one end.
▪ Gently press down on the plastic latch with your index
finger so that it
unlatches from the metal frame of the device.
▪ While gently pressing down on the plastic latch, grab the plastic tray with
fingertips and gently pull. The tray and hard drive should easily lift up or
your
slide out.
3. Once the hard drive and tray combination are completely removed from the
unit, remove the plastic tray from the hard drive.
▪ The tray is attached to the hard drive with four pins.
▪ As is illustrated above, gently
flex the tray so that the pins come out of the
sides of the hard drive. Remove and save the tray. Do not return a hard drive
to WD with the tray. The tray will not be returned to you.
Adding
Before adding a hard drive to your My Cloud Home Duo device, make sure there is
no hard drive in the slot where it will be installed. If you need to
drive, follow the instructions above.
first remove a hard
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Additional Features & Functions
1. Attach to your hard drive, the plastic tray that was included and designed for
the My Cloud Home Duo device.
▪ This plastic hard drive tray fits on the underside or circuit board side of the
hard drive.
▪ The end of the tray that is closed and has the latch, must be on the side of
the hard drive with the narrow serial number barcode label.
▪ As is illustrated above, gently
flex the plastic tray so that the tiny pins on the
insides of the tray go into the four holes on the sides of the hard drive. Make
sure the pins remain
firmly connected to the tray.
2. Once the tray is attached, slide the drive into the My Cloud Home Duo device.
▪ Orientation Note: The tray should slide in easily. Do not force it. The side of
the hard drive with the SATA connector and power connector, must point
down into the unit. The side of the hard drive with the small serial number
barcode label must face up. The latch must be on the side of the tray that is
closest to the rear panel of the unit.
▪ The drive is completely inserted once the plastic latch connects or latches
into the metal chassis of the unit.
3. Re-attach the top cover of the My Cloud Home Duo device.
▪ Note that one end has curved hinges that go in
first – then press down on
the other side of the lid until it is flush with the top of the My Cloud Home
Duo unit.
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FAQ
FAQ
All WD Knowledge Base references listed below can be viewed at:
support.wdc.com/knowledgebase. Enter the below listed Answer ID in the search
field. You can also Click on the Answer ID listed below for a direct link.
Power Adapter Compatibility
Use the charts below (Table 8.1 and 8.2) to determine the power requirement and
compatible power adapter for your My Cloud Home or My Cloud Home Duo device.
The Regulatory Number (R/N) located on the product's barcode label can be used
as a reference.
Table 8.1
My Cloud Home
Up to 6 TB G1C 12VDC 1.5A - 18 watt
For 8 TB and higher G7C 12VDC 3A - 36 watt
Table 8.2
My Cloud Home Duo
Up to 12 TB G2C 12VDC 3A - 36 watt
For 16 TB and higher G6C 12VDC 4A - 48 watt
Note: It is important that these devices use a 12VDC power adapter (using more or less voltage
(VDC) will damage the device), and are provided the minimum amperes (A) noted above. If the hard
disk drives in the unit are upgraded in capacity, the power adapter must meet the new requirement
as noted on the charts above.
R/N Power Adapter Specification
R/N Power Adapter Specification
How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product
Answer ID 8 | This answer explains how to create an RMA (Return Merchandise
Authorization) to replace a defective product with Western Digital, or obtain a
power supply or interface cable for a WD product.
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Compliance and Warranty Information
Compliance and Warranty Information
Regulatory Compliance
FCC Class B Information
Operation of this device is subject to the following conditions:
▪ This device may not cause harmful interference.
▪ This device must accept any interference received, including interference that
may cause undesired operation.
This device has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
device generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to
radio or television reception. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning
the equipment off and on, you are encouraged to try to correct the interference by
one or more of the following measures:
▪ Reorient or relocate the receiving antenna.
▪ Increase the separation between the equipment and the receiver.
▪ Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
▪ Consult the dealer or an experienced radio/television technician for help.
Any changes or
authority to operate this device.
modifications not expressly approved by WD could void your
ICES-003/NMB-003 Statement
Cet appareil numérique de la classe B est conforme à la norme NMB-003(B) du
Canada.
This device complies with Canadian ICES-003 Class B.
Safety Compliance
Approved for US and Canada. CAN/CSA-C22.2 No.
Information Technology Equipment.
Approuvé pour les Etats-Unis et le Canada. CAN/CSA-C22.2 No.
60950–1: Sûreté d'équipement de technologie de l'information.
60950–1, UL 60950–1: Safety of
60950–1, UL
CE Compliance For Europe
Marking by the CE symbol indicates compliance of this system to the applicable
Council Directives of the European Union, including the EMC Directive (2014/30/
EU), the Low Voltage Directive (2014/35/EU), ErP Directive (2009/125/EC), and
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Compliance and Warranty Information
RoHS Directive (2011/65/Eu). A “Declaration of Conformity” in accordance with the
applicable directives has been made and is on file at Western Digital Europe.
Power Mode
My Cloud Home devices act as a small scale server. As such, they do not support
standby mode. The off-mode power consumption is <0.5 watts when the unit is
turned off.
Environmental Compliance (China)
Warranty Information
Obtaining Service
WD values your business and always attempts to provide you the very best of
service. Should you encounter any problem, please give us an opportunity to
address it before returning this Product. Most technical support questions can be
answered through our knowledge base or e-mail support service at
http://support.wdc.com. If the answer is not available or, if you prefer, please
contact WD at the applicable telephone number shown in the front of this
document. If you wish to make a claim, you should initially contact the dealer from
whom you originally purchased the Product. If you are unable to contact the dealer
from whom you originally purchased the Product, please visit our product support
Web site at http://support.wdc.com for information on how to obtain service or a
Return Material Authorization (RMA). If it is determined that the Product may be
defective, you will be given an RMA number and instructions for Product return. An
unauthorized return (i.e., one for which an RMA number has not been issued) will be
returned to you at your expense. Authorized returns must be shipped in an
approved shipping container, prepaid and insured, to the address provided with
your RMA number. If following receipt of a qualifying claim under this warranty, WD
or the dealer from whom you originally purchased the Product determines that
your claim is valid, WD or such dealer shall, at its discretion, either repair or replace
the Product with an equivalent or better Product or refund the cost of the Product
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Compliance and Warranty Information
to you. You are responsible for any expenses associated with a claim under this
warranty. The benefits provided to you under this warranty are in addition to other
rights and remedies available to you under the Australian Competition and
Consumer Act or the New Zealand Consumer Guarantees Act. Your original box and
packaging materials should be kept for storing or shipping your WD product. To
conclusively establish the period of warranty, check the warranty expiration (serial
number required) via http://support.wdc.com.
Limited Warranty
WD warrants that the Product, in the course of its normal use, will for the term
defined below, be free from defects in material and workmanship and will conform
to WD’s
country in which your Product was purchased. The term of your limited warranty is
for 2 years in the North, South and Central America region, 2 years in the Europe,
the Middle East and Africa region, and 2 years in the Asia
otherwise required by law. The term of your limited warranty period shall
commence on the purchase date appearing on your purchase receipt. WD may at
its discretion make extended warranties available for purchase. WD shall have no
liability for any Product returned if WD determines that the Product was stolen
from WD or that the asserted defect a) is not present, b) cannot reasonably be
rectified because of damage occurring before WD receives the Product, or c) is
attributable to misuse, improper installation, alteration (including removing or
obliterating labels and opening or removing external enclosures, including the
mounting frame, unless the product is on the list of limited user-serviceable
products and the
instructions, as found at http://support.wd.com), accident or mishandling while in
the possession of someone other than WD. Subject to the limitations
above, your sole and exclusive warranty shall be, during the period of warranty
specified above and at WD’s option, the repair or replacement of the Product with
an equivalent or better Product. The foregoing warranty of WD shall extend to
repaired or replaced Products for the balance of the applicable period of the
original warranty or ninety (90) days from the date of shipment of a repaired or
replaced Product, whichever is longer.
specification therefor. The term of your limited warranty depends on the
Pacific region, unless
specific alteration is within the scope of the applicable
specified
The foregoing limited warranty is WD's sole warranty and is applicable only to
products sold as new. The remedies provided herein are in lieu of a) any and all
other remedies and warranties, whether expressed, implied or statutory, including
but not limited to, any implied warranty of merchantability or
fitness for a particular
purpose, and b) any and all obligations and liabilities of WD for damages including,
but not limited to accidental, consequential, or special damages, or any
loss, lost profits or expenses, or lost data arising out of or in connection with the
purchase, use, or performance of the Product, even if WD has been advised of the
possibility of such damages. In the United States, some states do not allow
exclusion or limitations of incidental or consequential damages, so the limitations
above may not apply to you. This warranty gives you
specific legal rights, and you
may also have other rights which vary from state to state.
Warranty Information (Australia/New Zealand)
Nothing in this warranty modifies or excludes your legal rights under the Australian
Competition and Consumer Act or the New Zealand Consumer Guarantees Act.
This warranty
which is likely to be quick and simple for all parties.
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identifies WD’s preferred approach to resolving warranty claims
financial
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Compliance and Warranty Information
No other warranties either express or implied by law, including but not limited to
those contained in the Sale of Goods Act, are made with respect to the Product. If
you purchased your Product in New Zealand for the purposes of a business, you
acknowledge and agree that the New Zealand Consumer Guarantees Act does not
apply. In Australia, our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if goods fail
to be of acceptable quality and the failure does not amount to a major failure. What
constitutes a major failure is set out in the Australian Consumer Law.
Obtaining Service
WD values your business and always attempts to provide you the very best of
service. Should you encounter any problem, please give us an opportunity to
address it before returning this Product. Most technical support questions can be
answered through our knowledge base or e-mail support service at
http://support.wdc.com. If the answer is not available or, if you prefer, please
contact WD at the applicable telephone number shown in the front of this
document. If you wish to make a claim, you should initially contact the dealer from
whom you originally purchased the Product. If you are unable to contact the dealer
from whom you originally purchased the Product, please visit our product support
Web site at http://support.wdc.com for information on how to obtain service or a
Return Material Authorization (RMA). If it is determined that the Product may be
defective, you will be given an RMA number and instructions for Product return. An
unauthorized return (i.e., one for which an RMA number has not been issued) will be
returned to you at your expense. Authorized returns must be shipped in an
approved shipping container, prepaid and insured, to the address provided with
your RMA number. If following receipt of a qualifying claim under this warranty, WD
or the dealer from whom you originally purchased the Product determines that
your claim is valid, WD or such dealer shall, at its discretion, either repair or replace
the Product with an equivalent or better Product or refund the cost of the Product
to you. You are responsible for any expenses associated with a claim under this
warranty. The
rights and remedies available to you under the Australian Competition and
Consumer Act or the New Zealand Consumer Guarantees Act. Your original box and
packaging materials should be kept for storing or shipping your WD product. To
conclusively establish the period of warranty, check the warranty expiration (serial
number required) via http://support.wdc.com.
benefits provided to you under this warranty are in addition to other
Warranty
WD warrants that the Product, in the course of its normal use, will for the term
defined below, be free from defects in material and workmanship and will conform
to WD’s specifications. The term of your warranty is 2 years in Australia and New
Zealand, unless otherwise required by law. The term of your warranty period shall
commence on the purchase date appearing on your purchase receipt from an
authorized distributor or authorized reseller. Proof of purchase shall be required to
be eligible for this warranty and to establish the commencement date of this
warranty. Warranty service will not be provided unless the Product is returned to
an authorized distributor, authorized reseller or regional WD return center where
the Product was
warranties available for purchase. WD shall have no liability for any Product
returned if WD determines that the Product was (i) not purchased from an
authorized distributor or authorized reseller, (ii) not used in accordance with WD
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first shipped by WD. WD may at its discretion make extended
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Compliance and Warranty Information
specifications and instructions, (iii) not used for its intended function, or (iv) stolen
from WD, or that the asserted defect a) is not present, b) cannot reasonably be
rectified because of damage occurring before WD receives the Product, or c) is
attributable to misuse, improper installation, alteration (including removing or
obliterating labels and opening or removing external enclosures, including the
mounting frame, unless the product is on the list of limited user-serviceable
products and the
specific alteration is within the scope of the applicable
instructions, as found at http://support.wdc.com), accident or mishandling while in
the possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL
DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING,
EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B)
INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION,
DELETION ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR
THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER
CAUSED, AND FOR BACKING UPAND PROTECTING DATA AGAINST LOSS,
CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP
ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING
ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic
or household use or consumption, provided it is fair and reasonable to do so, WD
limits its liability to replacement of the Product or supply of equivalent or better
Product.
This warranty shall extend to repaired or replaced Products for the balance of the
applicable period of the original warranty or ninety (90) days from the date of
shipment of a repaired or replaced Product, whichever is longer. This warranty is
WD’s sole manufacturer’s warranty and is applicable only to Products sold as new.
GNU General Public License (“GPL”)
Firmware incorporated into this product may include third party copyrighted
software licensed under the GPL or Lesser General Public License (“LGPL”)
(collectively, “GPL Software”) and not Western Digital’s End User License
Agreement. In accordance with the GPL, if applicable: 1) the source code for the
GPL Software may be downloaded at no charge from http://support.wdc.com or
obtained on CD for a nominal charge from http://support.wdc.com or by calling
Customer Support within three years of the date of purchase; 2) you may re-use, redistribute, and modify the GPL Software; 3) with respect solely to the GPL Software,
no warranty is provided, to the extent permitted by applicable law; and 4) a copy
of the GPL is included herewith, may be obtained at http://www.gnu.org, and may
also be found at http://support.wdc.com.
Modification of or tampering with the Software, including but not limited to any
Open Source Software, is solely at your own risk. Western Digital is not responsible
for any such
modification or tampering. Western Digital will not support any
product in which you have or have attempted to modify the Software supplied by
Western Digital.
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Compliance and Warranty Information
Third Party Notices – My Cloud Home
MPEG-4 Visual – MPEG-LA
THIS PRODUCT IS LICENSED UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO
LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER FOR (i)
ENCODING VIDEO IN COMPLIANCE WITH THE MPEG-4 VISUAL STANDARD ("MPEG-4
VIDEO") AND/OR (ii) DECODING MPEG-4 VIDEO THAT WAS ENCODED BY A
CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND/OR
WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE
MPEG-4 VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER
USE. ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL,
INTERNAL AND COMMERCIAL USES AND LICENSING MAY BE OBTAINED FROM
MPEG LA, LLC. SEE HTTP://WWW.MPEGLA.COM.
H.264 AVC – MPEG-LA
THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR
THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT
RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC
STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED
BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED
FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS
GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION
MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM
Third Party Notices – My Cloud Home Duo
MPEG-2 - MPEG-LA
ANY USE OF THIS PRODUCT IN ANY MANNER OTHER THAN PERSONAL USE THAT
COMPLIES WITH THE MPEG-2 STANDARD FOR ENCODING VIDEO INFORMATION
FOR PACKAGED MEDIA IS EXPRESSLY PROHIBITED WITHOUT A LICENSE UNDER
APPLICABLE PATENTS IN THE MPEG-2 PATENT PORTFOLIO, WHICH LICENSE IS
AVAILABLE FROM MPEG LA, LLC, 6312 S. Fiddlers Green Circle, Suite 400E,
Greenwood Village, Colorado 80111 U.S.A.
MPEG-4 Visual – MPEG-LA
THIS PRODUCT IS LICENSED UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO
LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER FOR (i)
ENCODING VIDEO IN COMPLIANCE WITH THE MPEG-4 VISUAL STANDARD ("MPEG-4
VIDEO") AND/OR (ii) DECODING MPEG-4 VIDEO THAT WAS ENCODED BY A
CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND/OR
WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE
MPEG-4 VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER
USE. ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL,
INTERNAL AND COMMERCIAL USES AND LICENSING MAY BE OBTAINED FROM
MPEG LA, LLC. SEE HTTP://WWW.MPEGLA.COM.
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Compliance and Warranty Information
H.264 AVC – MPEG-LA
THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR
THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT
RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC
STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED
BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED
FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS
GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION
MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM
HEVC Advance
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Index
A
Accessories - Cables and Power Supply Units 26
Account Name 17
Account Settings 17
Add a Member 18
Additional Features & Functions 22
Analytics 19
App Permissions 22
Apps 10
B
Browser Compatibility 3
C
Change Password 17
China RoHS, environmental compliance 28
Chromecast 11
Compatibility with Internet Browsers 3
Compliance, regulatory 27
Connectors - Back Panel 5
Create an Album 15
D
Device Owner - Remove 22
Device Settings 19
Disk
Configurations 22
Disk Error Message 22
Drag-and-Drop - Desktop App 13
Drag-and-Drop - Web App 13
Drive Handling Precautions 7
H
H.264 AVC - MPEG License Agreement 32, 33
Handling Precautions 7
HEVC Advance 33
I
ICES-003/NMB-003 compliance 27
Import USB 12
Internet Requirements 3
K
KB 8 - Replace a WD Product 26
Kit Contents 2
L
Limited Warranty 29
M
Manage Settings - Mobile App 22
Managing Storage 22
Modify Account Name 17
Modify Device Name 19
MPEG-2 License Agreement 32
MPEG-4 Visual - MPEG License Agreement 32
O
Object Search 16
Operating System Compatibility 3
E
Environmental compliance, China RoHS 28
Erase All Data 20
Ethernet Port 5, 6
F
FCC Class B information 27
File Search 16
Firmware Version 19
Front LED Description 4
G
Get It Anywhere 10
GNU general public license 31
GPL software 31
My Cloud Home / My Cloud Home Duo
User Manual
P
Photo Editing 16
Play Video with Chromecast 11
Ports - Back Panel 5
Power Adapter Compatibility 26
Power Button Description 5
Power Connector 5
Power Mode 28
Precautions for Drive Handling 7
Product Description 4
Product Features 1
Product Requirements 3
R
Reboot Device - Mobile App 20
Regulatory compliance 27
Remove a Device Owner 22
Remove a Member 18
Remove an Album 15
34
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Replace a WD Product 26, 28
Reset Button 5, 6
RMA 26, 28
RMA - Replacing a Drive 23
S
Safety compliance 27
Set Up 8
Settings - Add a Member 18
Settings - Remove a Member 18
Shut Down Device 21
Sign Out 18
Social & Cloud Import 12
Software, GPL 31
T
Timeline View 16
U
USB Port(s) 5, 6
W
Warranty Information 28–30
WD Service, obtaining 28, 30
My Cloud Home / My Cloud Home Duo
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WD, the WD logo and My Cloud are registered trademarks or trademarks of Western Digital
Corporation or its affiliates in the U.S. and/or other countries. All other marks are the property
of their respective owners. Pictures shown may vary from actual product. Product
specifications subject to change without notice. Android, Chrome, Google Drive and Google
Play are trademarks of Google Inc. Apple, iPhone, Mac, OS X, macOS, Safari and Time Machine
are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service
mark of Apple Inc. Dropbox and the Dropbox logo are trademarks of Dropbox, Inc. Firefox is a
registered trademark of the Mozilla Foundation. IOS is a trademark or registered trademark of
Cisco in the U.S. and other countries and is used under license by Apple Inc. Microsoft, Internet
Explorer, OneDrive and Windows are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries. Samsung and Galaxy S are all
trademarks or registered trademarks of Samsung Electronics Co., Ltd. Plex and Plex Media
Server are trademarks of Plex and used under a license. Wi-Fi is a registered trademark of Wi-Fi
Alliance. As used for storage capacity, one gigabyte (GB) = one billion bytes and one terabyte
(TB) = one trillion bytes. Total accessible capacity varies depending on operating environment.
©
2019 Western Digital Corporation or its affiliates. All rights reserved.
Western Digital
5601 Great Oaks Parkway
San Jose, California 95119 U.S.A.
4779–705163-A04
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