Wd MY Cloud Home, MY Cloud Home DUO User Manual

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Wd MY Cloud Home, MY Cloud Home DUO User Manual

My CloudHome & My CloudHome Duo

Personal Cloud Storage

User Manual

Accessing Online Support

Online Learning Center – Start here to get the most out of your cloud storage device: www.wdc.com/setup

Registration – Register your WD product to get the latest updates and special offers at: register.wdc.com

Technical Support – Get technical and other support through email at: support.wdc.com/support

Warranty & RMA Services – Get warranty, product replacement (RMA), RMA status, accessories, and data recovery information at: support.wdc.com/warranty

Knowledge Base – Search by keyword, phrase, or answer ID at: support.wdc.com/knowledgebase

WD Community – Share your thoughts and connect with other WD users at: community.wdc.com

Phone Support – Get phone numbers for contacting support by region at: support.wdc.com

Table of Contents

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Accessing Online Support.................................................................................

ii

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1 About Your My Cloud Home Device.............................................................

1

Features.............................................................................................................................

1

Kit Contents......................................................................................................................

2

Requirements...................................................................................................................

3

Desktop and Mobile App Operating System Compatibility............................................

3

Web Browser Compatibility...............................................................................................

3

Internet Connectivity..........................................................................................................

3

Product Description.........................................................................................................

4

Front LED..............................................................................................................................

4

Rear Layout..........................................................................................................................

5

Power Button.......................................................................................................................

5

Reset Button........................................................................................................................

6

USB Port(s)...........................................................................................................................

6

Ethernet Port........................................................................................................................

6

Handling Precautions.......................................................................................................

7

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2 Getting Started..............................................................................................

8

Connecting a My Cloud Home Device...........................................................................

8

Basic Hardware Connections.............................................................................................

8

Software Set Up...............................................................................................................

8

My Cloud Home Mobile App..............................................................................................

9

MyCloud.com Web App....................................................................................................

10

My Cloud Home Desktop App..........................................................................................

10

Registering Your Device................................................................................................

10

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3 Backup, Sync & Add Content.......................................................................

11

Backup – Mobile Device Camera...................................................................................

11

Auto Camera Backup..........................................................................................................

11

Backup – USB Device.....................................................................................................

12

My Cloud Home Mobile App.............................................................................................

12

Sync Online Cloud Content...........................................................................................

12

Sync Desktop Content...................................................................................................

13

Sync My Cloud Home Content......................................................................................

13

Add Content – In-Real-Time..........................................................................................

14

Add Content – Drag-and-Drop......................................................................................

14

MyCloud.com Web App....................................................................................................

14

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Desktop App.......................................................................................................................

14

Apple® Time Machine® Backup.....................................................................................

14

Microsoft® Windows® Backup......................................................................................

15

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4 Search & Viewing Content..........................................................................

16

Searching Content..........................................................................................................

16

Content Viewing Options..............................................................................................

16

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5 Deleting Content..........................................................................................

17

My Cloud Home Mobile App..........................................................................................

17

MyCloud.com Web App.................................................................................................

17

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6 Sharing Content...........................................................................................

18

Mobile App......................................................................................................................

18

Share Content - Mobile App.............................................................................................

18

Delete Share - Mobile App................................................................................................

18

Web App.........................................................................................................................

18

Share Content - Web App................................................................................................

18

Delete Share - Web App...................................................................................................

19

Desktop App...................................................................................................................

19

Share Content - Desktop App...........................................................................................

19

Delete Share - Desktop App.............................................................................................

20

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7 Invite or Remove a User...............................................................................

21

Invite a User - Mobile App.............................................................................................

21

Remove a User - Mobile App.........................................................................................

21

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8 Device Settings............................................................................................

22

My Cloud Home Mobile App.........................................................................................

22

Modifying Device Name....................................................................................................

22

Firmware Version...............................................................................................................

22

Reboot Device...................................................................................................................

22

Erase All Data & All Users..................................................................................................

23

Remote Shut Down...........................................................................................................

23

MyCloud.com Web App................................................................................................

24

Modifying Device Name....................................................................................................

24

Firmware Version...............................................................................................................

24

Users...................................................................................................................................

24

Device Configuration........................................................................................................

25

Reboot Device...................................................................................................................

25

Remote Shut Down...........................................................................................................

25

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Erase All Data & All Users..................................................................................................

26

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9 Personal Settings.........................................................................................

27

My Cloud Home Mobile App.........................................................................................

27

Edit Profile Picture.............................................................................................................

27

Edit My Cloud Account Name..........................................................................................

27

Change My Cloud Account Password.............................................................................

28

Set Passcode.....................................................................................................................

28

MyCloud.com Web App................................................................................................

28

Edit Profile Picture.............................................................................................................

29

Edit My Cloud Account Name..........................................................................................

29

Change My Cloud Account Password.............................................................................

29

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10 Managing Services.....................................................................................

30

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11 Additional Features & Functions................................................................

31

Remove a Device Owner...............................................................................................

31

App Permissions.............................................................................................................

31

Managing Storage...........................................................................................................

31

RMA - Replacing a Drive................................................................................................

32

Removing...........................................................................................................................

32

Adding................................................................................................................................

33

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12 FAQ..............................................................................................................

35

Power Adapter Compatibility.......................................................................................

35

How to get an RMA to replace a defective product, or obtain a power supply

 

or USB cable for a WD product...............................................................................

35

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13 Compliance and Warranty Information....................................................

36

Regulatory Compliance.................................................................................................

36

FCC Class B Information...................................................................................................

36

ICES-003/NMB-003 Statement........................................................................................

36

Safety Compliance............................................................................................................

36

CE Compliance For Europe..............................................................................................

36

Power Mode.......................................................................................................................

37

Environmental Compliance (China)..............................................................................

37

Warranty Information.....................................................................................................

37

Obtaining Service..............................................................................................................

37

Limited Warranty...............................................................................................................

38

Warranty Information (Australia/New Zealand).............................................................

38

Obtaining Service..............................................................................................................

39

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Warranty............................................................................................................................

39

GNU General Public License (“GPL”)............................................................................

40

Third Party Notices – My Cloud Home..........................................................................

41

MPEG-4

Visual – MPEG-LA.................................................................................................

41

H.264 AVC – MPEG-LA.......................................................................................................

41

Third Party Notices – My Cloud Home Duo..................................................................

41

MPEG-2

- MPEG-LA.............................................................................................................

41

MPEG-4

Visual – MPEG-LA.................................................................................................

41

H.264 AVC – MPEG-LA.......................................................................................................

42

HEVC Advance...................................................................................................................

42

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About Your My Cloud Home Device

1

 

About Your My Cloud Home Device

 

 

 

 

Features

 

 

 

 

Kit Contents

 

 

Requirements

 

 

Product Description

 

 

Handling Precautions

 

 

Welcome to your My Cloud Home device. Before you get started using your device,

 

 

please review the following features and descriptions to get better acquainted with

 

 

your product.

 

 

Features

 

 

One central place to store and organize everything — My CloudHome storage is

 

 

home to all your content. With enough space to keep all your photos, videos and

 

 

files in one place at home, you can organize it your way and access from anywhere

 

 

with an internet connection.

 

 

Quick and simple setup — Set up your My CloudHome device quickly. Just plug it

 

 

into your Wi-Fi router. Then, use your mobile device to visit MyCloud.com/hello to

 

 

set up your account, and start backing up, accessing and sharing. No computer

 

 

necessary and no monthly fee required!

 

 

Everything saved twice with Mirror Mode — My CloudHome Duo devices comes

 

 

equipped with two hard drives and is set to Mirror Mode (RAID 1)*, so all your

 

 

photos, videos and files are stored on one drive and automatically duplicated onto

 

 

the second drive for extra peace of mind.* This feature applies only to a My Cloud

 

 

Home Duo device, not a My Cloud Home single-drive device.

 

 

Mobile, on-the-go access — Use the My CloudHome mobile app, desktop app or

 

 

MyCloud.com to upload, access and share your favorite memories and stream

 

 

videos saved on your My CloudHome device.

 

 

Auto backup for photos and videos on your phone — Automatically back up photos

 

 

and videos on your phone to the My CloudHome device so you can make room

 

 

for more.

 

 

USB port to import photos and videos from all your devices — Quickly import photos

 

 

and videos from all the different devices scattered around your house, like USB flash

 

 

drives and external hard drives, using the USB port on the back of the My Cloud

 

 

Home. Keep all your favorite moments, action shots and adventures stored in one

 

 

central, organized place.

 

 

File search to find content easily — Quickly find photos, videos, movies and docs

 

 

using easy-to-use search with the My CloudHome mobile or desktop app, or on

 

 

MyCloud.com.

 

 

Individual, private spaces for each user — Invite family and friends to create individual

 

 

accounts. Each invited person can set up their own private space that only they

 

 

have access to on the device. They can manage, access and share their content as

 

 

they want.

 

 

Third-party applications to customize your way — Tailor your My CloudHome device

 

 

to fit your personal needs and preferences using downloadable services, including

 

 

 

 

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About Your My Cloud Home Device

PlexMedia Server, Dropbox, Google Drive and more. Cloud services may be modified and vary by country.

Cloud account download to keep everything in one place — Store everything in one place, even content in your favorite cloud accounts. Photos, videos and files from your cloud accounts are automatically downloaded to your My CloudHome device, including Dropbox, Box, Google Drive, Facebook and many more.

Auto backup for all PCs and Mac computers at home — The My CloudHome device has enormous capacity and plugs into your network to wirelessly back up every computer at home to one central place. It works seamlessly with Windows® Backup and Time Machine software.

Smooth video playback anywhere — Stream your personal videos anywhere, on any device, using the My CloudHome mobile and desktop app or MyCloud.com.

Quick and easy sharing — Collect all your favorite memories and moments in one place. With just a few clicks, share photos, videos, documents or entire folders with friends and family, so nobody misses a thing.

Kit Contents

The My Cloud Home kit includes the following items:

My Cloud Home device (a single-drive unit)

Ethernet Cable

AC power adapter (FAQ: Power Adapter Compatibility)

Quick Install Guide

The My Cloud Home Duo kit includes the following items:

▪ My Cloud Home Duo device (two-bay unit)

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Ethernet Cable

AC power adapter (FAQ: Power Adapter Compatibility)

Quick Install Guide

Requirements

Desktop and Mobile App Operating System Compatibility

The My Cloud Home desktop app is compatible with the following versions of the Windows and macOS operating systems. The My Cloud Home mobile app is compatible with the following versions of the iOS and Android operating systems.

Table 1.1

Windows®

macOS® / OS X®

iOS®

Android

Windows 7

OS X Mavericks – 10.9

iOS 9

KitKat – 4.4

 

 

 

 

Windows 8.x

OS X Yosemite – 10.10

iOS 10

Lollipop – 5.x

 

 

 

 

Windows 10

OS X El Capitan – 10.11

 

Marshmallow – 6.0

 

 

 

 

 

macOS Sierra – 10.12

 

Nougat – 7.x

 

 

 

 

When My Cloud Home devices are accessed from a personal computer system via the My Cloud Home desktop app, a 64-bit operating system is required. Compatibility can vary, depending on hardware configuration and operating system. For highest performance and reliability, always install the latest updates.

Web Browser Compatibility

The My Cloud Home device can be accessed with an Internet browser. Using the most current, stable combinations of operating system and web browser will provide the best results. At a minimum, use one of the following browser versions applicable to your operating system:

Google Chrome50 or later on supported Windows, macOS, Android or iOS operating systems

Internet Explorer® 11 (11.0.9600.17843) or later on supported Windows® 7, Windows® 8.1 or Windows® 10 operating systems

Microsoft® Edge (20.10514) or later on the Windows 10 operating system

Safari® 9.0 or later on supported OS X and macOS operating systems

Firefox® 45 or later on supported Windows, macOS, Android or iOS operating systems

Samsung® Default Browser 1.5 or later on Galaxy S4 to Galaxy S7 devices using Android KitKat 4.4 or later.

Internet Connectivity

My Cloud Home devices must be connected to the Internet. They should be

connected to an available router through the included Ethernet connection. (This is not a Wi-Fi® device.) Gigabit capability for the router or switch is recommended to maximize performance. The router requires a Broadband

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About Your My Cloud Home Device

(WAN) Internet connection with an Internet Service Provider (ISP) for initial setup, software downloads and for accessing the device.

Product Description

Front LED

Power Button

Reset Button

USB Port(s)

Ethernet Port

Front LED

1.Front LED

The front LED on My Cloud Home devices is a single color, white. It is either on, off or blinks with a certain rhythm to indicate a specific "System Condition". A "System Condition" list is outlined below in Table 1.2.

Table 1.2

LED Behavior

System Condition

 

 

No LED light illuminated

Power is Off or Disconnected

 

 

Solid Light - no blinking

Device is Ready

 

 

Solid Light - no blinking

Firmware or Software Update in Progress

 

 

Solid Light - no blinking

Data Transfer from a USB connected device

 

 

Slow "breathing" rhythm

Powering Up or Initializing

 

 

Slow "breathing" rhythm

Reset Button Pressed

 

 

Slow "breathing" rhythm

Power Button Pressed - My Cloud Home Duo Only

 

 

Slow "breathing" rhythm

Device Shutdown Sequence Activated Through Mobile App

 

 

Fast "breathing" rhythm

Device Requires Attention - Device Encountered an Error

 

 

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LED Behavior

System Condition

 

 

Fast "breathing" rhythm

USB Device Connection Error

 

 

Fast "breathing" rhythm

Ethernet Connection Not Available

 

 

"Heartbeat" rhythm

File System Notification - Check if rebuild is needed - May require WD

 

Support Team.

 

 

"Rapid Blinking" rhythm

Image Recovery Mode - Device is rebuilding from an unexpected

 

action; this process will take some time. May require WD Support

 

Team.

 

 

LED Table Note: Sometimes different 'System Conditions' result in identical "LED Behavior". Therefore, view each "LED Behavior" within the context of your operation.

Rear Layout

Illustrated above are the various ports, connectors and buttons on the rear of a My Cloud Home Duo device and My Cloud Home device.

1.Power Button

2.Reset Button

3.USB Port(s)

4.Ethernet Port

5.DC Power Connector

Power Button

My Cloud Home Duo (two-bay device) has a rear-facing power button. My Cloud Home (single-drive device) does not have a power button.

Table 1.3

Power Button

Device Operation

Function

 

 

 

Press Once

System will stop all services, clear cache and shut down gracefully.

 

 

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Power Button

Device Operation

Function

 

 

 

Press and Hold

When the power button is held for at least five seconds, the system will force a

for 5 Seconds

shut down without any consideration for gracefully stopping services or clearing

 

cache.

 

 

Reset Button

On the rear panel of your My Cloud Home device, there is a Reset Button above the USB port(s). This is a tiny recessed button that requires something similar to the pointy end of a paper clip to be pressed.

Table 1.4

Reset Button

Device Operation

Function

 

 

 

Press for 1 to 29

During this function the My Cloud Home device will reboot, momentarily making it

seconds

inaccessible. This process does not delete data.

 

 

Press for 30 to

This function will demote the Device Owner to a Device User in order to change

50 seconds

ownership of the My Cloud Home device. This does not delete data and each user

 

still has access to their data. However, when this process occurs, the next user to

 

go through the setup process on the device becomes the device owner. The

 

remaining users on the device are unchanged.

 

 

Press for at

Caution! This process will delete all data, all Device Users and the Device Owner.

least 60

The unit will be reset to factory default settings and will need to be set up using

seconds

your online My Cloud Account (My Cloud Home Device Setup). A new Device

 

Owner will be set when the next person sets up the device through a My Cloud

 

account. Reset has completed once the LED has gone through a period of rapid

 

blinking and returned to a state of solid white.

 

 

USB Port(s)

These USB ports are not designed to connect a My Cloud Home device directly to a host computer system.

My Cloud Home – This device comes with one USB Type-A port on the back panel that supports USB 3.0.

My Cloud Home Duo – This device comes with two USB Type-A ports on the back panel that support USB 3.0.

Ethernet Port

1.Activity LED: Looking at the Ethernet port, the LED on the top right is the "Activity" LED. It describes the activity happening with your connection by blinking or staying a solid color. When it is illuminated, the Activity LED is always green in color.

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2.Link LED: Looking at the Ethernet port, the LED on the lower right is the "Link" LED. It describes if you have a network connection and at what possible speed, which is measured in megabits per second (Mbps). When illuminated, the Link LED may be amber (100 Mbps) or green (1000 Mbps) in color.

Handling Precautions

WD products are precision instruments and must be handled with care during unpacking and installation. Drives may be damaged by rough handling, shock or vibration. Always observe the following precautions when unpacking and installing your external storage product:

Do not drop or jolt the drive.

Do not move the drive during activity.

Do not use this product as a portable drive.

To allow proper ventilation, do not block any of the drive enclosure’s air slots.

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Getting Started

2

Getting Started

 

 

Getting started involves connecting a My Cloud Home device to a network,

 

 

configuring software to access a My Cloud Home device and registering your

 

product.

 

Connecting a My Cloud Home Device

 

Basic Hardware Connections

 

Important: To avoid overheating, make sure the device is standing in an upright position

 

and nothing is blocking or covering the slots and openings on the top and bottom of the

 

device.

 

Follow these three basic steps for connecting your device:

1.Using the provided Ethernet cable, connect one end of the cable directly into a port on your router and the other end of the Ethernet cable into the Ethernet port on the My Cloud Home device.

2.Connect one end of the power adapter into the power supply socket on the back of the device and the other end of the power adapter into a power outlet.

3.The unit will automatically power on. Continue with the next section, "Software Set Up."

Software Set Up

The initial setup process for any My Cloud Home device requires an Internet browser and Internet access as outlined in the Requirements section. Begin with the following steps:

1.Access the Internet and go to mycloud.com/hello

2.Create a My Cloud account or login with an existing My Cloud account at mycloud.com/hello. An email confirmation is sent when a My Cloud account is created.

3.Allow the My Cloud website to find your My Cloud Home device.

4.If the My Cloud Home device is automatically detected, Press the Connect button that is associated with your My Cloud Home device.

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A picture of the My Cloud Home device and its corresponding Security Code should be displayed. This Security Code is noted on the Quick Install Guide and on the barcode label on the bottom of the unit.

Note: If your My Cloud Home device is not automatically detected, follow these 4 steps:

1.Press the Enter Your Device Code option noted below the Desktop App and Mobile App options.

2.Enter the Security Code from the Quick Install Guide that came with the My Cloud Home device. The Security Code is also on the barcode label on the bottom of the unit.

3.After entering the security code, Press Search.

4.The One More Thing dialog box opens, Press Continue.

5.The All Done page now opens with the following options:

Download the My Cloud Home mobile app from either the Apple® App StoreSM or Google Play® store.

Download the My Cloud Home Desktop App.

To continue using the MyCloud.com Web App.

Now that the initial setup is done, the My Cloud Home device can be accessed and configured using three different My Cloud tools:

My Cloud Home Mobile App – provides robust access and product management on Android and iOS platforms.

MyCloud.com Web App – provides quick access via an Internet browser on different operating systems and does not require software installation.

My Cloud Home Desktop App – provides quick and basic folder access through a Windows or Mac personal computer.

My Cloud Home Mobile App

Follow these steps to download and begin using the My Cloud Home mobile app:

1.The All Done page now opens with the option to get the My Cloud Home mobile app from either the Apple® App StoreSM or Google Play® store. Select which store is appropriate for your device.

2.Once installed, tap the My Cloud icon (illustrated below) created on your mobile device.

3.When launching the App on a mobile device, the Welcome To My Cloud page will launch. This page provides the options to Get Started or Sign In.

a.If the My Cloud Home mobile app is not 'Signed In', use your My Cloud Account Username and Password to 'Sign In'.

b.If the My Cloud mobile app is still 'Signed In' from previous use, the My Cloud mobile app will bypass the Sign In page and go directly to the Files screen.

4.Content accessibility is now available through the My Cloud Home mobile app.

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Getting Started

MyCloud.com Web App

Follow these steps to access a My Cloud Home device with the MyCloud.com web app:

1.When presented with the option to download the Desktop App or Mobile App, to continue using the web app, Click My Cloud Online listed below these other options.

2.Your My Cloud Account is the MyCloud.com web app. Content accessibility is now available through the web app.

My Cloud Home Desktop App

The My Cloud Home desktop app is a process that installs the WD Discovery software. A My Cloud Home device is then accessed through the WD Discovery software. This process requires access to the Internet and a 64-bit Operating System for the personal computer (Reference Table 1.1). Follow these steps:

1.On the All Done page, select the My Cloud Home Desktop App option.

2.This will download the WD Discovery software, which is used to install the My Cloud Home desktop app.

3.Install and setup the WD Discovery software with your My Cloud account information.

4.From the WD Discovery menu, Click on Apps.

5.Click the My Cloud app option. This will begin the My Cloud Home desktop installation in conjunction with the WD Discovery software.

6.When prompted, enter your My Cloud account information.

7.This will create a desktop icon. Use this icon to access the My Cloud Home device.

8.When accessing and navigating the contents of a My Cloud Home device detected in the WD Discovery software, Windows® will use Windows Explorer and macOS® will use Finder®.

Registering Your Device

Register your My Cloud Home device to get the latest updates and special offers. You can easily register your drive by visiting us online at: register.wdc.com.

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