Wd MY Passport Ultra, WDBFTM0040BBL-WESN, WDBC3C0020BBL-WESN, WDBC3C0020BSL-WESN, WDBC3C0010BSL-WESN, WDBFTM0040BSL-WESN, WDBFTM0050BBL-WESN User Manual

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MY PASSPORTULTRA

Portable Hard Drive

User Manual

Accessing Online Support

Visit our product support website at support.wdc.com and choose from these topics:

Registration – Register your WD product to get the latest updates and special offers at: register.wdc.com

Downloads –Download software and updates for your WD product at: support.wdc.com/downloads

Email Support – Get technical and other support through email at: support.wdc.com/support

Warranty & RMA Services – Get warranty, product replacement (RMA), RMA status, accessories, and data recovery information at: support.wdc.com/warranty

Knowledge Base – Search by keyword, phrase, or answer ID at: support.wdc.com/knowledgebase

WD Community – Share your thoughts and connect with other WD users at: community.wdc.com

Phone Support – Get phone numbers for contacting support by region at: support.wdc.com

Table of Contents

_________

 

Accessing Online Support.................................................................................

ii

_________

 

1 About Your WD Drive.....................................................................................

1

Features.............................................................................................................................

1

Kit Contents......................................................................................................................

2

Optional Accessories.......................................................................................................

2

Operating System Compatibility....................................................................................

2

Disk Drive Format.............................................................................................................

3

Physical Description.........................................................................................................

3

USB Type-C Interface.......................................................................................................

3

Power/Activity LED.............................................................................................................

3

Registering Your Drive.....................................................................................................

4

Handling Precautions.......................................................................................................

4

_________

 

2 Connecting the Drive and Getting Started.................................................

5

Connecting the Drive......................................................................................................

5

Getting Started with the WD Software.........................................................................

6

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3 WD Discovery.................................................................................................

7

Installing WD Discovery...................................................................................................

7

Using WD Discovery........................................................................................................

8

Devices Tab......................................................................................................................

8

Apps Tab...........................................................................................................................

8

Available Apps..................................................................................................................

8

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4 Backing Up Files...........................................................................................

10

How the Backup Function Works.................................................................................

10

Backing Up Files..............................................................................................................

11

Configuring Your Cloud Service Account....................................................................

13

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5 Restoring Files..............................................................................................

15

How the Restore Function Works.................................................................................

15

Restoring Files.................................................................................................................

15

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6 Locking and Unlocking the Drive................................................................

17

Password Protecting the Drive......................................................................................

17

Unlocking the Drive........................................................................................................

18

With the WD Security or WD Drive Utilities Software...................................................

18

With the WD Drive Unlock Utility.....................................................................................

19

Changing Your Password...............................................................................................

19

Turning Off the Drive Lock Feature..............................................................................

20

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7 Managing and Customizing the Drive........................................................

21

Checking Drive Health...................................................................................................

21

Safely Disconnecting the Drive ....................................................................................

22

Turning Off the LED........................................................................................................

22

Erasing the Drive............................................................................................................

22

Using the Drive Erase Function........................................................................................

23

Using Five Invalid Passwords............................................................................................

23

Registering the Drive.....................................................................................................

24

Restoring the WD Software..........................................................................................

24

Restoring the WD Software and Disk Image..................................................................

25

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8 Managing and Customizing the Software.................................................

26

Checking for Software Updates...................................................................................

26

Uninstalling the WD Software.......................................................................................

27

_________

 

9 Using the Drive with a Mac Computer......................................................

28

Reformatting the Drive..................................................................................................

28

Restoring the WD Software..........................................................................................

28

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10 Troubleshooting.........................................................................................

29

Installing, Partitioning, and Formatting the Drive.......................................................

29

Frequently Asked Questions.........................................................................................

29

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11 Compliance and Warranty Information.....................................................

31

Regulatory Compliance.................................................................................................

31

FCC Class B Information....................................................................................................

31

ICES-003/NMB-003 Statement.........................................................................................

31

Safety Compliance.............................................................................................................

31

CE Compliance For Europe..............................................................................................

32

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KC Notice (Republic of Korea only)

.................................................................................32

Environmental Compliance (China)..............................................................................

32

Warranty Information....................................................................................................

32

Obtaining Service..............................................................................................................

32

Limited Warranty...............................................................................................................

33

Australia/New Zealand.....................................................................................................

33

Warranty............................................................................................................................

34

Obtaining Service..............................................................................................................

35

GNU General Public License (“GPL”)............................................................................

35

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About Your WD Drive

1

 

About Your WD Drive

 

 

 

 

 

Welcome to your My Passport Ultraportable hard drive. This drive offers high

 

 

 

 

 

 

capacity in a sleek portable device. It features ultra-fast USB 3.1 connectivity, local

 

 

 

and cloud backup, and password protection to help protect your files from

 

 

 

unauthorized use.

 

 

 

This introductory chapter includes the following topics:

 

 

 

Features

 

 

 

 

Kit Contents

 

 

 

 

Operating System Compatibility

 

 

 

Disk Drive Format

 

 

 

Physical Description

 

 

 

Registering Your Drive

 

 

 

Handling Precautions

 

 

 

Features

 

 

 

 

With a compact design, high capacity, and your choice of local or cloud backup,

 

 

 

your My Passport Ultra drive fits perfectly into the busy life of anyone with an on-

 

 

 

the-go digital life.

 

 

 

Back Up Automatically — The My Passport Ultra drive comes equipped with WD

 

 

 

Backup software to help make sure your photos, videos, music and documents

 

 

 

don’t get lost. You can set it to run automatically to your schedule. Just pick the

 

 

 

time and frequency to back up important files from your system onto your

 

 

 

My Passport Ultra drive.

 

 

 

Password Protection — The WD Securitysoftware helps keep your content private

 

 

 

and safe. Just activate password protection and set your own personalized

 

 

 

password.

 

 

 

 

Reimagined Design — The bold, vibrant design of the My Passport Ultra drive is sure

 

 

 

to stop you in your tracks. It is portable storage reimagined and gives you the

 

 

 

opportunity to express yourself! Available in a wide range of beautiful colors, you

 

 

 

can pick what complements your own personal style.

 

 

 

Easy to Use — My Passport Ultra portable storage is ready to use out of the box so

 

 

 

you can start transferring files, saving your memories and backing up right away. It

 

 

 

comes with all the software you need to help protect all your data, including WD

 

 

 

Backup and WD Security software.

 

 

 

 

 

 

 

 

Important:

For the latest WD product information and news, visit our

 

 

 

 

website at http://www.wdc.com. For the latest software,

 

 

 

 

firmware, and product documentation and information, go to

 

 

 

 

http://support.wdc.com/downloads.aspx

 

 

 

 

 

My PassportUltra

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Wd MY Passport Ultra, WDBFTM0040BBL-WESN, WDBC3C0020BBL-WESN, WDBC3C0020BSL-WESN, WDBC3C0010BSL-WESN, WDBFTM0040BSL-WESN, WDBFTM0050BBL-WESN User Manual

About Your WD Drive

Kit Contents

As shown in figure 1, your My Passport Ultra drive kit includes the following:

Figure 1: My Passport Ultra Portable Hard Drive Kit Components

My Passport Ultra portable hard drive, with the WD Discovery, WD Backup, WD Security and WD Drive Utilities software

USB Type-C cable (supports USB 3.1 Gen 2)

Type-C to A adapter

Optional Accessories

For information about optional accessories for WD products, visit www.wdc.com

Operating System Compatibility

Your My Passport Ultra drive and the WD Discovery, WD Drive Utilities and WD Security software are compatible with the following operating systems:

Windows®

macOS(if applicable)

Windows 7

Mavericks

Windows 8

Yosemite

Windows 8.1

El Capitan

Windows 10

Sierra

 

 

High Sierra

 

 

 

 

The WD Backup software is compatible with the following operating systems:

Windows 7

Windows 8

Windows 8.1

Windows 10

 

 

Compatibility can vary, depending on hardware configuration and operating system.

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About Your WD Drive

For highest performance and reliability, always install the latest updates and service pack (SP). For Windows computers, go to the Start menu and select Windows Update. For Mac computers, go to the Apple menu and select Software Update.

Disk Drive Format

Your My Passport Ultra drive is formatted as a single NTFS partition for compatibility with all updated Windows operating systems. If you want to use the drive with a Mac computer, see Reformatting the Drive and Troubleshooting.

Physical Description

As shown in figure 2, the My Passport Ultra drive has:

A USB 3.1 interface port

A power/activity LED indicator

USB Type-C Interface

The USB Type-C interface supports interface transfer rates up to 10 Gb/s.

USB 3.1 is backward compatible with USB 2.0. A USB 2.0 interface supports data transfer rates up to 480 Mb/s.

Figure 2: My Passport Ultra drive

Power/Activity LED

The power/activity LED shows the drive’s power state as follows:

LED Appearance

Power State/Activity

 

 

On steady

Idle

 

 

Fast flashing, approximately 3 times per second

Activity

 

 

Slow flashing, approximately every 2.5 seconds

System standby

 

 

Off

Unit off or has been configured to have the LED

 

turned off using WD Drive Utilities

 

 

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About Your WD Drive

Registering Your Drive

Always register your My Passport Ultra drive to get the latest updates and special offers. You can easily register your drive using the WD Discovery software. Another way is to register online at http://register.wdc.com.

Handling Precautions

WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage drives. Always observe the following precautions when unpacking and installing your external storage product:

Do not drop or jolt the drive.

Do not move the drive during activity.

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Connecting the Drive and Getting Started

2

Connecting the Drive and Getting Started

 

 

This chapter provides instructions for connecting the drive and installing the WD

 

 

software on your computer. It includes the following topics:

 

Connecting the Drive

 

Getting Started with the WD Software

Connecting the Drive

1.Turn on your computer.

2.Connect the drive to your computer as shown in figure 3.

3.Verify that the drive appears in your computer’s file management utility listing.

4.If a Found New Hardware screen appears, click Cancel to close it. The WD software installs the proper driver for your drive.

Your My Passport Ultra drive is now ready to use as an external storage device. You can enhance its capabilities by installing the WD software that is on the drive:

WD Discovery

WD Backup

WD Security

WD Drive Utilities

Figure 3: Connecting the My Passport Ultra Drive

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Connecting the Drive and Getting Started

Getting Started with the WD Software

1.For Windows, run WD Discovery.exe to install WD software to help you get a

backup plan and modify drive settings. If you don’t have internet connectivity, please install WD Backupand WD Drive Utilitiesfrom the WD Software Offline Installers > For Windows folder.

2.For Mac, open WD Discovery for Mac.dmg to install WD software to help

modify drive settings. If you don’t have internet connectivity, please install WD Drive Utilitiesfrom the WD Software Offline Installers > For Mac folder.

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WD Discovery

3

 

WD Discovery

 

 

 

 

The WD Discovery application, a collection of drive management tools such as WD

 

 

 

 

Security and WD Backup, can be installed from your My Passport Ultra drive. WD

 

 

Discovery is a tray application; a small icon appears in the Windows system tray in

 

 

the lower right-hand corner of the screen. The application can also be "unpinned",

 

 

which causes the application to open in a window.

 

 

The chapter includes the following topics:

 

 

Installing WD Discovery

 

 

Using WD Discovery

 

 

Devices Tab

 

 

Apps Tab

 

 

Available Apps

 

 

Installing WD Discovery

 

 

The WD Discovery application can be installed from your drive.

 

 

1. Double-click WD Discovery.exe.

 

 

2. Click Install Now.

 

 

3. Install application updates as needed.

 

 

The WD Discovery screen displays a list of connected devices, an option to import

 

 

data from cloud storage or social media, update messages, and a link for

 

 

registering your drive.

 

 

 

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WD Discovery

Using WD Discovery

By default, the WD Discovery application is visible in the system tray. If it suddenly seems to be missing, it is likely the application has been "unpinned," which means the application is running in a window.

It is recommended that you register your drive as soon as possible. Registration offers a number of benefits, including:

Warranty period can be established

Notification of software and firmware updates for registered drives

Support services are available

Devices Tab

The Devices tab displays the list of drives, and volumes on the drives, connected to your system. Entries include the device name, drive letter, capacity, product name, and percentage of free space remaining. Clicking once on a drive listing opens a file explorer window.

Apps Tab

The Apps tabs displays the list of WD applications included in the WD Discovery suite and a number of third party applications created by other companies and organizations. The WD applications include:

WD Backup: makes backing up your personal files, photos, videos and music simple and easy

WD Drive Utilities: allows you to keep your drive performing at its best, and includes sleep, health, RAID settings, and drive erase features

WD Security: implements password protection and the 256-bit hardware data encryption capabilities of your supported WD hard drive

Available Apps

A series of third party applications is available. To view the list, click the Available Apps tab.

Note: Applications displayed on the Available Apps tab are created by other companies and organizations; while they have been tested and approved for use on the My Passport Ultra drive, you should contact the publisher for full instructions and software license terms and warranty information.

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