My Cloud™ Home & My Cloud™ Home Duo
Personal Cloud Storage
User Manual
▪Online Learning Center – Start here to get the most out of your cloud storage device: www.wdc.com/setup
▪Registration – Register your WD product to get the latest updates and special offers at: register.wdc.com
▪Technical Support – Get technical and other support through email at: support.wdc.com/support
▪Warranty & RMA Services – Get warranty, product replacement (RMA), RMA status, accessories, and data recovery information at: support.wdc.com/warranty
▪Knowledge Base – Search by keyword, phrase, or answer ID at: support.wdc.com/knowledgebase
▪WD Community – Share your thoughts and connect with other WD users at: community.wdc.com
▪Phone Support – Get phone numbers for contacting support by region at: support.wdc.com
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Accessing Online Support................................................................................. |
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1 About Your My Cloud Home Device............................................................. |
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Features............................................................................................................................. |
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Kit Contents...................................................................................................................... |
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Requirements................................................................................................................... |
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Desktop and Mobile App Operating System Compatibility............................................ |
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Web Browser Compatibility............................................................................................... |
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Internet Connectivity.......................................................................................................... |
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Product Description......................................................................................................... |
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Front LED.............................................................................................................................. |
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Rear Layout.......................................................................................................................... |
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Power Button....................................................................................................................... |
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Reset Button........................................................................................................................ |
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USB Port(s)........................................................................................................................... |
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Ethernet Port........................................................................................................................ |
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Handling Precautions....................................................................................................... |
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2 Setup Is A Snap.............................................................................................. |
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Connecting My Cloud Home.......................................................................................... |
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Registering Your Device.................................................................................................. |
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3 Relive It Anywhere....................................................................................... |
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Mobile App...................................................................................................................... |
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Web App......................................................................................................................... |
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Desktop App................................................................................................................... |
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Chromecast Video.......................................................................................................... |
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4 Collect........................................................................................................... |
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My Cloud Home Mobile App Backup............................................................................ |
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Social & Cloud Import.................................................................................................... |
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Import USB...................................................................................................................... |
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Drag-and-Drop - Web App............................................................................................ |
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Drag-and-Drop - Desktop App...................................................................................... |
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Privately Share.............................................................................................. |
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Create an Album............................................................................................................. |
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Remove an Album........................................................................................................... |
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File View, Search and Edit........................................................................... |
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Timeline View.................................................................................................................. |
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File Search....................................................................................................................... |
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Photo Editing.................................................................................................................. |
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Settings.......................................................................................................... |
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My Cloud Home Account Settings................................................................................ |
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Account Name.................................................................................................................... |
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Change Password.............................................................................................................. |
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Sign Out.............................................................................................................................. |
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My Cloud Home Settings - Add or Remove a Member............................................... |
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Settings - Add a User......................................................................................................... |
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Settings - Remove a User.................................................................................................. |
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My Cloud Home Device Settings................................................................................... |
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Modify Device Name.......................................................................................................... |
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Firmware Version............................................................................................................... |
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Analytics.............................................................................................................................. |
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Reboot Device................................................................................................................... |
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Erase All Data..................................................................................................................... |
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Shut Down.......................................................................................................................... |
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Additional Features & Functions................................................................ |
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Remove a Device Owner............................................................................................... |
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App Permissions............................................................................................................. |
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Managing Storage.......................................................................................................... |
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RMA - Replacing a Drive................................................................................................ |
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Removing........................................................................................................................... |
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Adding................................................................................................................................ |
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9 FAQ............................................................................................................... |
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Power Adapter Compatibility....................................................................................... |
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How to get an RMA to replace a defective product, or obtain a power supply |
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or USB cable for a WD product............................................................................... |
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10 Compliance and Warranty Information................................................... |
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Regulatory Compliance................................................................................................. |
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My Cloud Home / My Cloud Home Duo |
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FCC Class B Information................................................................................................... |
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ICES-003/NMB-003 Statement........................................................................................ |
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Safety Compliance............................................................................................................ |
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CE Compliance For Europe.............................................................................................. |
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Power Mode....................................................................................................................... |
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Environmental Compliance (China).............................................................................. |
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Warranty Information.................................................................................................... |
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Obtaining Service.............................................................................................................. |
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Limited Warranty............................................................................................................... |
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Warranty Information (Australia/New Zealand)............................................................. |
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Obtaining Service.............................................................................................................. |
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Warranty............................................................................................................................ |
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GNU General Public License (“GPL”)............................................................................. |
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Third Party Notices – My Cloud Home......................................................................... |
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MPEG-4 Visual – MPEG-LA................................................................................................. |
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H.264 AVC – MPEG-LA....................................................................................................... |
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Third Party Notices – My Cloud Home Duo................................................................. |
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MPEG-2 - MPEG-LA............................................................................................................ |
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MPEG-4 Visual – MPEG-LA................................................................................................. |
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H.264 AVC – MPEG-LA....................................................................................................... |
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HEVC Advance................................................................................................................... |
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My Cloud Home / My Cloud Home Duo |
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About Your My Cloud Home Device |
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Features |
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Kit Contents |
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Requirements |
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Product Description |
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Handling Precautions |
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Welcome to your My Cloud Home device. Before you get started using your device, |
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please review the following features and descriptions to get better acquainted with |
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your product. |
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Features |
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One central place to store and organize everything — My Cloud™ Home storage is |
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home to all your content. With enough space to keep all your photos, videos and |
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files in one place at home, you can organize it your way and access from anywhere |
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with an internet connection. |
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Quick and simple setup — Set up your My Cloud™ Home device quickly. Just plug it |
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into your Wi-Fi router. Then, use your mobile device to visit MyCloud.com/hello to |
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set up your account, and start backing up, accessing and sharing. No computer |
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necessary and no monthly fee required! |
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Everything saved twice with Mirror Mode — My Cloud™ Home Duo devices comes |
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equipped with two hard drives and is set to Mirror Mode (RAID 1)*, so all your |
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photos, videos and files are stored on one drive and automatically duplicated onto |
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the second drive for extra peace of mind.* This feature applies only to a My Cloud |
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Home Duo device, not a My Cloud Home single-drive device. |
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Mobile, on-the-go access — Use the My Cloud™ Home mobile app, desktop app or |
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MyCloud.com to upload, access and share your favorite memories and stream |
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videos saved on your My Cloud™ Home device. |
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Auto backup for photos and videos on your phone — Automatically back up photos |
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and videos on your phone to the My Cloud™ Home device so you can make room |
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for more. |
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USB port to import photos and videos from all your devices — Quickly import photos |
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and videos from all the different devices scattered around your house, like USB flash |
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drives and external hard drives, using the USB port on the back of the My Cloud™ |
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Home. Keep all your favorite moments, action shots and adventures stored in one |
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central, organized place. |
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File search to find content easily — Quickly find photos, videos, movies and docs |
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using easy-to-use search with the My Cloud™ Home mobile or desktop app, or on |
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MyCloud.com. |
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Individual, private spaces for each user — Invite family and friends to create individual |
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accounts. Each invited person can set up their own private space that only they |
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have access to on the device. They can manage, access and share their content as |
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they want. |
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Third-party applications to customize your way — Tailor your My Cloud™ Home device |
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to fit your personal needs and preferences using downloadable services, including |
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My Cloud Home / My Cloud Home Duo |
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User Manual |
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About Your My Cloud Home Device
Plex™ Media Server, Dropbox™, Google Drive and more. Cloud services may be modified and vary by country.
Cloud account download to keep everything in one place — Store everything in one place, even content in your favorite cloud accounts. Photos, videos and files from your cloud accounts are automatically downloaded to your My Cloud™ Home device, including Dropbox™, Box, Google Drive, Facebook and many more.
Auto backup for all PCs and Mac computers at home — The My Cloud™ Home device has enormous capacity and plugs into your network to wirelessly back up every computer at home to one central place. It works seamlessly with Windows® Backup and Time Machine software.
Smooth video playback anywhere — Stream your personal videos anywhere, on any device, using the My Cloud™ Home mobile and desktop app or MyCloud.com.
Quick and easy sharing — Collect all your favorite memories and moments in one place. With just a few clicks, share photos, videos, documents or entire folders with friends and family, so nobody misses a thing.
The My Cloud Home kit includes the following items:
▪My Cloud Home device (a single-drive unit)
▪Ethernet Cable
▪AC power adapter (FAQ: Power Adapter Compatibility)
▪Quick Install Guide
The My Cloud Home Duo kit includes the following items:
▪ My Cloud Home Duo device (two-bay unit)
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About Your My Cloud Home Device
▪Ethernet Cable
▪AC power adapter (FAQ: Power Adapter Compatibility)
▪Quick Install Guide
The My Cloud Home desktop app is compatible with the following versions of the Windows and macOS operating systems. The My Cloud Home mobile app is compatible with the following versions of the iOS and Android operating systems.
Table 1.1
Windows® |
macOS® / OS X® |
iOS® |
Android™ |
Windows 7 |
OS X Mavericks – 10.9 |
iOS 9 |
Marshmallow – 6.x |
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Windows 8.x |
OS X Yosemite – 10.10 |
iOS 10 |
Nougat – 7.x |
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Windows 10 |
OS X El Capitan – 10.11 |
iOS 11 |
Oreo – 8.x |
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macOS Sierra – 10.12 |
iOS 12 |
Pie – 9.0 |
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macOS High Sierra – 10.13 |
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macOS Mojave – 10.14 |
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When My Cloud Home devices are accessed from a personal computer system via the My Cloud Home desktop app, a 64-bit operating system is required. Compatibility can vary, depending on hardware configuration and operating system. For highest performance and reliability, always install the latest updates.
The My Cloud Home device can be accessed with an Internet browser. Using the most current, stable combinations of operating system and web browser will provide the best results. At a minimum, use one of the following browser versions applicable to your operating system:
▪Google Chrome™ 50 or later on supported Windows, macOS, Android or iOS operating systems
▪Internet Explorer® 11 (11.0.9600.17843) or later on supported Windows® 7, Windows® 8.1 or Windows® 10 operating systems
▪Microsoft® Edge (20.10514) or later on the Windows 10 operating system
▪Safari® 9.0 or later on supported OS X and macOS operating systems
▪Firefox® 45 or later on supported Windows, macOS, Android or iOS operating systems
▪My Cloud Home devices must be connected to the Internet. They should be
connected to an available router through the included Ethernet connection. (This is not a Wi-Fi® device.) Gigabit capability for the router or switch is recommended to maximize performance. The router requires a Broadband
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About Your My Cloud Home Device
(WAN) Internet connection with an Internet Service Provider (ISP) for initial setup, software downloads and for accessing the device.
▪Front LED
▪Power Button
▪Reset Button
▪USB Port(s)
▪Ethernet Port
1.Front LED
The front LED on My Cloud Home devices is a single color, white. It is either on, off or blinks with a certain rhythm to indicate a specific "System Condition". A "System Condition" list is outlined below in Table 1.2.
Table 1.2
LED Behavior |
System Condition |
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No LED light illuminated |
Power is Off or Disconnected |
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Solid Light - no blinking |
Device is Ready |
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Solid Light - no blinking |
Firmware or Software Update in Progress |
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Solid Light - no blinking |
Data Transfer from a USB connected device |
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Slow "breathing" rhythm |
Powering Up or Initializing |
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Slow "breathing" rhythm |
Reset Button Pressed |
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Slow "breathing" rhythm |
Power Button Pressed - My Cloud Home Duo Only |
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Slow "breathing" rhythm |
Device Shutdown Sequence Activated Through Mobile App |
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Fast "breathing" rhythm |
Device Requires Attention - Device Encountered an Error |
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About Your My Cloud Home Device
LED Behavior |
System Condition |
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Fast "breathing" rhythm |
USB Device Connection Error |
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Fast "breathing" rhythm |
Ethernet Connection Not Available |
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"Heartbeat" rhythm |
File System Notification - Check if rebuild is needed - May require WD |
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Support Team. |
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"Rapid Blinking" rhythm |
Image Recovery Mode - Device is rebuilding from an unexpected |
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action; this process will take some time. May require WD Support |
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Team. |
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LED Table Note: Sometimes different 'System Conditions' result in identical "LED Behavior". Therefore, view each "LED Behavior" within the context of your operation.
Illustrated above are the various ports, connectors and buttons on the rear of a My Cloud Home Duo device and My Cloud Home device.
1.Power Button
2.Reset Button
3.USB Port(s)
4.Ethernet Port
5.DC Power Connector
My Cloud Home Duo (two-bay device) has a rear-facing power button. My Cloud Home (single-drive device) does not have a power button.
Table 1.3
Power Button |
Device Operation |
Function |
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Press Once |
System will stop all services, clear cache and shut down gracefully. |
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About Your My Cloud Home Device
Power Button |
Device Operation |
Function |
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Press and Hold |
When the power button is held for at least five seconds, the system will force a |
for 5 Seconds |
shut down without any consideration for gracefully stopping services or clearing |
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cache. |
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On the rear panel of your My Cloud Home device, there is a Reset Button above the USB port(s). This is a tiny recessed button that requires something similar to the pointy end of a paper clip to be pressed.
Table 1.4
Reset Button |
Device Operation |
Function |
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Press for 1 to 29 |
During this function the My Cloud Home device will reboot, momentarily making it |
seconds |
inaccessible. This process does not delete data. |
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Press for 30 to |
This function will demote the Device Owner to a Device User in order to change |
50 seconds |
ownership of the My Cloud Home device. This does not delete data and each user |
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still has access to their data. However, when this process occurs, the next user to |
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go through the setup process on the device becomes the device owner. The |
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remaining users on the device are unchanged. |
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Press for at |
Caution! This process will delete all data, all Device Users and the Device Owner. |
least 60 |
The unit will be reset to factory default settings and will need to be set up using |
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your online My Cloud Account (My Cloud Home Device Setup). A new Device |
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Owner will be set when the next person sets up the device through a My Cloud |
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account. Reset has completed once the LED has gone through a period of rapid |
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blinking and returned to a state of solid white. |
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These USB ports are not designed to connect a My Cloud Home device directly to a host computer system.
My Cloud Home – This device comes with one USB Type-A port on the back panel that supports USB 3.0.
My Cloud Home Duo – This device comes with two USB Type-A ports on the back panel that support USB 3.0.
1.Activity LED: Looking at the Ethernet port, the LED on the top right is the "Activity" LED. It describes the activity happening with your connection by blinking or staying a solid color. When it is illuminated, the Activity LED is always green in color.
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About Your My Cloud Home Device
2.Link LED: Looking at the Ethernet port, the LED on the lower right is the "Link" LED. It describes if you have a network connection and at what possible speed, which is measured in megabits per second (Mbps). When illuminated, the Link LED may be amber (100 Mbps) or green (1000 Mbps) in color.
WD products are precision instruments and must be handled with care during unpacking and installation. Drives may be damaged by rough handling, shock or vibration. Always observe the following precautions when unpacking and installing your external storage product:
▪Do not drop or jolt the drive.
▪Do not move the drive during activity.
▪Do not use this product as a portable drive.
▪To allow proper ventilation, do not block any of the drive enclosure’s air slots.
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Setup Is A Snap |
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Getting started involves connecting the My Cloud Home device to an Ethernet |
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network, configuring software to access the device and registering your product. |
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Connecting My Cloud Home |
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Important: To avoid overheating, make sure My Cloud Home is standing in an |
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upright position. The ventilation openings on the top and bottom of the device |
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should be free of any blockage. |
1.Connect one end of the power adapter into the DC power connector on the back of the device and connect the other end of the power adapter into a AC power outlet.
2.The unit will automatically power on, since this device does not use a separate power button. Continue with the next section.
To continue with the remainder of the setup process, My Cloud Home requires a smartphone or tablet with Internet access via Wi-Fi. Once My Cloud Home shows a solid white LED light, continue with the following steps:
1.Download and install the My Cloud Home mobile app from the applicable app store.
2.Agree to the Western Digital End User License Agreement.
3.Allow the My Cloud mobile app to find your My Cloud Home device.
4.If the My Cloud Home device is automatically detected, Press the Connect button that is associated with your My Cloud Home device.
▪A picture of the My Cloud Home device and its corresponding Security Code should be displayed. This Security Code is noted on the Quick Install Guide and on the barcode label on the bottom of the unit.
Note: If your My Cloud Home device is not automatically detected, follow these 4 steps:
1.Press the Enter Your Device Code option noted below the Desktop App and Mobile App options.
2.Enter the Security Code from the Quick Install Guide that came with the My Cloud Home device. The Security Code is also on the barcode label on the bottom of the unit.
3.After entering the security code, Press Search.
4.The One More Thing dialog box opens, Press Continue.
5.If you do not yet have an My Cloud Home account, select Create Account.
6.Enter your email address and Press Continue.
7.Re-enter the same email address and Press Continue.
8.Enter your password and Press Continue
9.Enter your first name and last name and Press Create Account. The My Cloud Home mobile app will now search for the My Cloud Home device.
10.Once the My Cloud Home device is detected, the mobile app will display available wireless networks. Select the network that the My Cloud Home device will use. The password for the network you select may be required.
11.Once the network is setup the Allow Analytics screen will display. Select either
Allow or Don't Allow.
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User Manual |
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