Wd MY Cloud Home, MY Cloud Home DUO User Manual

My Cloud™ Home & My Cloud™ Home Duo

Personal Cloud Storage

User Manual

Accessing Online Support

▪ Online Learning Center – Start here to get the most out of your cloud storage device: www.wdc.com/setup ▪ Registration – Register your WD product to get the latest updates and special offers at: register.wdc.com ▪ Technical Support – Get technical and other support through email at: support.wdc.com/support ▪ Warranty & RMA Services – Get warranty, product replacement (RMA), RMA status, accessories, and data

recovery information at: support.wdc.com/warranty ▪ Knowledge Base – Search by keyword, phrase, or answer ID at: support.wdc.com/knowledgebase ▪ WD Community – Share your thoughts and connect with other WD users at: community.wdc.com ▪ Phone Support – Get phone numbers for contacting support by region at: support.wdc.com

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Accessing Online Support.................................................................................ii

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1 About Your My Cloud Home Device.............................................................1

Features.............................................................................................................................1

Kit Contents......................................................................................................................2

Requirements................................................................................................................... 3

Desktop and Mobile App Operating System Compatibility............................................3

Web Browser Compatibility...............................................................................................3

Internet Connectivity..........................................................................................................3

Product Description.........................................................................................................4

Front LED..............................................................................................................................4

Rear Layout..........................................................................................................................5

Power Button....................................................................................................................... 5

Reset Button........................................................................................................................ 6

USB Port(s)........................................................................................................................... 6

Ethernet Port........................................................................................................................6

Handling Precautions.......................................................................................................7

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2 Getting Started..............................................................................................8

Connecting a My Cloud Home Device...........................................................................8

Basic Hardware Connections.............................................................................................8

Software Set Up...............................................................................................................8

My Cloud Home Mobile App.............................................................................................. 9

MyCloud.com Web App....................................................................................................10

My Cloud Home Desktop App..........................................................................................10

Registering Your Device................................................................................................10

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3 Backup, Sync & Add Content.......................................................................11

Backup – Mobile Device Camera................................................................................... 11

Auto Camera Backup..........................................................................................................11

Backup – USB Device..................................................................................................... 12

My Cloud Home Mobile App.............................................................................................12

Sync Online Cloud Content...........................................................................................12

Sync Desktop Content................................................................................................... 13

Sync My Cloud Home Content......................................................................................13

Add Content – In-Real-Time.......................................................................................... 14

Add Content – Drag-and-Drop......................................................................................14

MyCloud.com Web App....................................................................................................14

My Cloud Home / My Cloud Home Duo User Manual

Desktop App.......................................................................................................................14

Apple® Time Machine® Backup.....................................................................................14

Microsoft® Windows® Backup...................................................................................... 15

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4 Search & Viewing Content.......................................................................... 16

Searching Content..........................................................................................................16

Content Viewing Options..............................................................................................16

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5 Deleting Content..........................................................................................17

My Cloud Home Mobile App..........................................................................................17

MyCloud.com Web App.................................................................................................17

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6 Sharing Content........................................................................................... 18

Mobile App......................................................................................................................18

Share Content - Mobile App............................................................................................. 18

Delete Share - Mobile App................................................................................................18

Web App.........................................................................................................................18

Share Content - Web App................................................................................................ 18

Delete Share - Web App................................................................................................... 19

Desktop App................................................................................................................... 19

Share Content - Desktop App...........................................................................................19

Delete Share - Desktop App.............................................................................................20

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7 Invite or Remove a User...............................................................................21

Invite a User - Mobile App............................................................................................. 21

Remove a User - Mobile App.........................................................................................21

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8 Device Settings............................................................................................22

My Cloud Home Mobile App.........................................................................................22

Modifying Device Name....................................................................................................22

Firmware Version...............................................................................................................22

Reboot Device...................................................................................................................22

Erase All Data & All Users..................................................................................................23

Remote Shut Down........................................................................................................... 23

MyCloud.com Web App................................................................................................24

Modifying Device Name....................................................................................................24

Firmware Version...............................................................................................................24

Users...................................................................................................................................24

Device

Reboot Device...................................................................................................................25

Remote Shut Down...........................................................................................................25

Conﬁguration........................................................................................................ 25

My Cloud Home / My Cloud Home Duo User Manual

Erase All Data & All Users..................................................................................................26

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9 Personal Settings......................................................................................... 27

My Cloud Home Mobile App.........................................................................................27

Edit Proﬁle Picture.............................................................................................................27

Edit My Cloud Account Name.......................................................................................... 27

Change My Cloud Account Password.............................................................................28

Set Passcode..................................................................................................................... 28

MyCloud.com Web App................................................................................................28

Edit

Proﬁle Picture.............................................................................................................29

Edit My Cloud Account Name..........................................................................................29

Change My Cloud Account Password.............................................................................29

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10 Managing Services.....................................................................................30

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11 Additional Features & Functions................................................................ 31

Remove a Device Owner............................................................................................... 31

App Permissions............................................................................................................. 31

Managing Storage...........................................................................................................31

RMA - Replacing a Drive................................................................................................32

Removing........................................................................................................................... 32

Adding................................................................................................................................33

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12 FAQ..............................................................................................................35

Power Adapter Compatibility.......................................................................................35

How to get an RMA to replace a defective product, or obtain a power supply

or USB cable for a WD product...............................................................................35

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13 Compliance and Warranty Information....................................................36

Regulatory Compliance.................................................................................................36

FCC Class B Information................................................................................................... 36

ICES-003/NMB-003 Statement........................................................................................36

Safety Compliance............................................................................................................ 36

CE Compliance For Europe.............................................................................................. 36

Power Mode.......................................................................................................................37

Environmental Compliance (China)..............................................................................37

Warranty Information.....................................................................................................37

Obtaining Service..............................................................................................................37

Limited Warranty...............................................................................................................38

Warranty Information (Australia/New Zealand).............................................................38

Obtaining Service..............................................................................................................39

My Cloud Home / My Cloud Home Duo User Manual

iii

Warranty............................................................................................................................ 39

GNU General Public License (“GPL”)............................................................................40

Third Party Notices – My Cloud Home..........................................................................41

MPEG-4 Visual – MPEG-LA................................................................................................. 41

H.264 AVC – MPEG-LA....................................................................................................... 41

Third Party Notices – My Cloud Home Duo..................................................................41

MPEG-2 - MPEG-LA.............................................................................................................41

MPEG-4 Visual – MPEG-LA................................................................................................. 41

H.264 AVC – MPEG-LA.......................................................................................................42

HEVC Advance...................................................................................................................42

My Cloud Home / My Cloud Home Duo User Manual

About Your My Cloud Home Device

▪ Features ▪ Kit Contents ▪ Requirements ▪ Product Description ▪ Handling Precautions

Welcome to your My Cloud Home device. Before you get started using your device, please review the following features and descriptions to get better acquainted with your product.

Features

One central place to store and organize everything — My Cloud

™

Home storage is home to all your content. With enough space to keep all your photos, videos and ﬁles in one place at home, you can organize it your way and access from anywhere with an internet connection.

Quick and simple setup — Set up your My Cloud

™

Home device quickly. Just plug it into your Wi-Fi router. Then, use your mobile device to visit MyCloud.com/hello to set up your account, and start backing up, accessing and sharing. No computer necessary and no monthly fee required!

Everything saved twice with Mirror Mode — My Cloud

™

Home Duo devices comes equipped with two hard drives and is set to Mirror Mode (RAID 1)*, so all your photos, videos and the second drive for extra peace of mind.

ﬁles are stored on one drive and automatically duplicated onto

* This feature applies only to a My Cloud

Home Duo device, not a My Cloud Home single-drive device.

Mobile, on-the-go access — Use the My Cloud

™

Home mobile app, desktop app or MyCloud.com to upload, access and share your favorite memories and stream videos saved on your My Cloud™ Home device.

Auto backup for photos and videos on your phone — Automatically back up photos

and videos on your phone to the My Cloud™ Home device so you can make room for more.

USB port to import photos and videos from all your devices — Quickly import photos

and videos from all the different devices scattered around your house, like USB drives and external hard drives, using the USB port on the back of the My Cloud

ﬂash

™

Home. Keep all your favorite moments, action shots and adventures stored in one central, organized place.

File search to ﬁnd content easily — Quickly ﬁnd photos, videos, movies and docs

using easy-to-use search with the My Cloud™ Home mobile or desktop app, or on MyCloud.com.

Individual, private spaces for each user — Invite family and friends to create individual

accounts. Each invited person can set up their own private space that only they have access to on the device. They can manage, access and share their content as they want.

Third-party applications to customize your way — Tailor your My Cloud

ﬁt your personal needs and preferences using downloadable services, including

My Cloud Home / My Cloud Home Duo User Manual

™

Home device

About Your My Cloud Home Device

Plex™ Media Server, Dropbox™, Google Drive and more.

Cloud services may be

modiﬁed and vary by country.

Cloud account download to keep everything in one place — Store everything in one

place, even content in your favorite cloud accounts. Photos, videos and ﬁles from your cloud accounts are automatically downloaded to your My Cloud™ Home device, including Dropbox™, Box, Google Drive, Facebook and many more.

Auto backup for all PCs and Mac computers at home — The My Cloud

™

Home device has enormous capacity and plugs into your network to wirelessly back up every computer at home to one central place. It works seamlessly with Windows® Backup and Time Machine software.

Smooth video playback anywhere — Stream your personal videos anywhere, on any

device, using the My Cloud™ Home mobile and desktop app or MyCloud.com.

Quick and easy sharing — Collect all your favorite memories and moments in one

place. With just a few clicks, share photos, videos, documents or entire folders with friends and family, so nobody misses a thing.

Kit Contents

The My Cloud Home kit includes the following items:

▪ My Cloud Home device (a single-drive unit) ▪ Ethernet Cable ▪ AC power adapter (FAQ: Power Adapter Compatibility) ▪ Quick Install Guide

The My Cloud Home Duo kit includes the following items:

▪ My Cloud Home Duo device (two-bay unit)

My Cloud Home / My Cloud Home Duo User Manual

About Your My Cloud Home Device

▪ Ethernet Cable ▪ AC power adapter (FAQ: Power Adapter Compatibility) ▪ Quick Install Guide

Requirements

Desktop and Mobile App Operating System Compatibility

The My Cloud Home desktop app is compatible with the following versions of the Windows and macOS operating systems. The My Cloud Home mobile app is compatible with the following versions of the iOS and Android operating systems.

Table 1.1

Windows

Windows 7 OS X Mavericks – 10.9 iOS 9 KitKat – 4.4

Windows 8.x OS X Yosemite – 10.10 iOS 10 Lollipop – 5.x

macOS® / OS X

iOS

Android

™

Windows 10 OS X El Capitan – 10.11 Marshmallow – 6.0

macOS Sierra – 10.12 Nougat – 7.x

When My Cloud Home devices are accessed from a personal computer system via the My Cloud Home desktop app, a 64-bit operating system is required. Compatibility can vary,

depending on hardware

conﬁguration and operating system. For highest

performance and reliability, always install the latest updates.

Web Browser Compatibility

The My Cloud Home device can be accessed with an Internet browser. Using the most current, stable combinations of operating system and web browser will provide the best results. At a minimum, use one of the following browser versions applicable to your operating system:

▪ Google Chrome

operating systems

▪ Internet Explorer

Windows® 8.1 or Windows® 10 operating systems ▪ Microsoft ▪ Safari ▪ Firefox

9.0 or later on supported OS X and macOS operating systems

45 or later on supported Windows, macOS, Android or iOS operating

systems ▪ Samsung

Android KitKat 4.4 or later.

™

50 or later on supported Windows, macOS, Android or iOS

11 (11.0.9600.17843) or later on supported Windows

Edge (20.10514) or later on the Windows 10 operating system

Default Browser 1.5 or later on Galaxy S4 to Galaxy S7 devices using

Internet Connectivity

▪ My Cloud Home devices must be connected to the Internet. They should be

connected to an available router through the included Ethernet connection. (This

is not a Wi-Fi® device.) Gigabit capability for the router or switch is

recommended to maximize performance. The router requires a Broadband

My Cloud Home / My Cloud Home Duo User Manual

About Your My Cloud Home Device

(WAN) Internet connection with an Internet Service Provider (ISP) for initial

setup, software downloads and for accessing the device.

Product Description

▪ Front LED ▪ Power Button ▪ Reset Button ▪ USB Port(s) ▪ Ethernet Port

Front LED

1. Front LED The front LED on My Cloud Home devices is a single color, white. It is either on, off

or blinks with a certain rhythm to indicate a speciﬁc "System Condition". A "System Condition" list is outlined below in Table 1.2.

Table 1.2

LED Behavior

No LED light illuminated Power is Off or Disconnected

Solid Light - no blinking Device is Ready

Solid Light - no blinking Firmware or Software Update in Progress

Solid Light - no blinking Data Transfer from a USB connected device

Slow "breathing" rhythm Powering Up or Initializing

Slow "breathing" rhythm Reset Button Pressed

Slow "breathing" rhythm Power Button Pressed - My Cloud Home Duo Only

Slow "breathing" rhythm Device Shutdown Sequence Activated Through Mobile App

Fast "breathing" rhythm Device Requires Attention - Device Encountered an Error

System Condition

My Cloud Home / My Cloud Home Duo User Manual

About Your My Cloud Home Device

LED Behavior System Condition

Fast "breathing" rhythm USB Device Connection Error

Fast "breathing" rhythm Ethernet Connection Not Available

"Heartbeat" rhythm File System Notiﬁcation - Check if rebuild is needed - May require WD

Support Team.

"Rapid Blinking" rhythm Image Recovery Mode - Device is rebuilding from an unexpected

action; this process will take some time. May require WD Support

Team.

LED Table Note: Sometimes different 'System Conditions' result in identical "LED

Behavior". Therefore, view each "LED Behavior" within the context of your operation.

Rear Layout

Illustrated above are the various ports, connectors and buttons on the rear of a My Cloud Home Duo device and My Cloud Home device.

1. Power Button

2. Reset Button

3. USB Port(s)

4. Ethernet Port

5. DC Power Connector

Power Button

My Cloud Home Duo (two-bay device) has a rear-facing power button. My Cloud Home (single-drive device) does not have a power button.

Table 1.3

Power Button Function

Press Once System will stop all services, clear cache and shut down gracefully.

My Cloud Home / My Cloud Home Duo User Manual

Device Operation

About Your My Cloud Home Device

Power Button Function

Press and Hold for 5 Seconds

Device Operation

When the power button is held for at least ﬁve seconds, the system will force a shut down without any consideration for gracefully stopping services or clearing cache.

Reset Button

On the rear panel of your My Cloud Home device, there is a Reset Button above the USB port(s). This is a tiny recessed button that requires something similar to the pointy end of a paper clip to be pressed.

Table 1.4

Reset Button Function

Press for 1 to 29 seconds

Press for 30 to 50 seconds

Device Operation

During this function the My Cloud Home device will reboot, momentarily making it inaccessible. This process does not delete data.

This function will demote the Device Owner to a Device User in order to change ownership of the My Cloud Home device. This does not delete data and each user still has access to their data. However, when this process occurs, the next user to go through the setup process on the device becomes the device owner. The remaining users on the device are unchanged.

Press for at least 60 seconds

Caution! This process will delete all data, all Device Users and the Device Owner.

The unit will be reset to factory default settings and will need to be set up using your online My Cloud Account (My Cloud Home Device Setup). A new Device Owner will be set when the next person sets up the device through a My Cloud account. Reset has completed once the LED has gone through a period of rapid blinking and returned to a state of solid white.

USB Port(s)

These USB ports are not designed to connect a My Cloud Home device directly to a host computer system.

My Cloud Home – This device comes with one USB Type-A port on the back panel

that supports USB 3.0.

My Cloud Home Duo – This device comes with two USB Type-A ports on the back

panel that support USB 3.0.

Ethernet Port

1. Activity LED: Looking at the Ethernet port, the LED on the top right is the

"Activity" LED. It describes the activity happening with your connection by blinking or staying a solid color. When it is illuminated, the Activity LED is always green in color.

My Cloud Home / My Cloud Home Duo User Manual

About Your My Cloud Home Device

2. Link LED: Looking at the Ethernet port, the LED on the lower right is the "Link"

LED. It describes if you have a network connection and at what possible speed, which is measured in megabits per second (Mbps). When illuminated, the Link LED may be amber (100 Mbps) or green (1000 Mbps) in color.

Handling Precautions

WD products are precision instruments and must be handled with care during unpacking and installation. Drives may be damaged by rough handling, shock or vibration. Always observe the following precautions when unpacking and installing your external storage product:

▪ Do not drop or jolt the drive. ▪ Do not move the drive during activity. ▪ Do not use this product as a portable drive. ▪ To allow proper ventilation, do not block any of the drive enclosure’s air slots.

My Cloud Home / My Cloud Home Duo User Manual

Getting Started

Getting started involves connecting a My Cloud Home device to a network, conﬁguring software to access a My Cloud Home device and registering your product.

Connecting a My Cloud Home Device

Basic Hardware Connections

Important: To avoid overheating, make sure the device is standing in an upright position and nothing is blocking or covering the slots and openings on the top and bottom of the device.

Follow these three basic steps for connecting your device:

1. Using the provided Ethernet cable, connect one end of the cable directly into a

port on your router and the other end of the Ethernet cable into the Ethernet port on the My Cloud Home device.

2. Connect one end of the power adapter into the power supply socket on the

back of the device and the other end of the power adapter into a power outlet.

3. The unit will automatically power on. Continue with the next section, "Software

Set Up."

Software Set Up

The initial setup process for any My Cloud Home device requires an Internet browser and Internet access as outlined in the Requirements section. Begin with the following steps:

1. Access the Internet and go to mycloud.com/hello

2. Create a My Cloud account or login with an existing My Cloud account at

mycloud.com/hello. An email created.

3. Allow the My Cloud website to

4. If the My Cloud Home device is automatically detected, Press the Connect

button that is associated with your My Cloud Home device.

My Cloud Home / My Cloud Home Duo User Manual

conﬁrmation is sent when a My Cloud account is

ﬁnd your My Cloud Home device.

▪ A picture of the My Cloud Home device and its corresponding Security Code

should be displayed. This Security Code is noted on the Quick Install Guide and on the barcode label on the bottom of the unit.

Note: If your My Cloud Home device is not automatically detected, follow these 4 steps:

Press the Enter Your Device Code option noted below the Desktop App and Mobile App options.

2. Enter the Security Code from the Quick Install Guide that came with the My Cloud Home device. The Security Code is also on the barcode label on the bottom of the unit.

After entering the security code, Press Search.

The One More Thing dialog box opens, Press Continue.

5. The All Done page now opens with the following options: ▪ Download the My Cloud Home mobile app from either the Apple® App

StoreSM or Google Play® store. ▪ Download the My Cloud Home Desktop App. ▪ To continue using the MyCloud.com Web App.

Now that the initial setup is done, the My Cloud Home device can be accessed and conﬁgured using three different My Cloud tools:

Getting Started

▪ My Cloud Home Mobile App – provides robust access and product management on

Android and iOS platforms.

▪ MyCloud.com Web App – provides quick access via an Internet browser on

different operating systems and does not require software installation.

▪ My Cloud Home Desktop App – provides quick and basic folder access through a

Windows or Mac personal computer.

My Cloud Home Mobile App

Follow these steps to download and begin using the My Cloud Home mobile app:

1. The All Done page now opens with the option to get the My Cloud Home mobile app from either the Apple® App StoreSM or Google Play® store. Select which store is appropriate for your device.

2. Once installed, tap the My Cloud icon (illustrated below) created on your mobile device.

3. When launching the App on a mobile device, the Welcome To My Cloud page will launch. This page provides the options to Get Started or Sign In.

a. If the My Cloud Home mobile app is not 'Signed In', use your My Cloud

Account Username and Password to 'Sign In'.

b. If the My Cloud mobile app is still 'Signed In' from previous use, the My

Cloud mobile app will bypass the Sign In page and go directly to the Files screen.

4. Content accessibility is now available through the My Cloud Home mobile app.

My Cloud Home / My Cloud Home Duo User Manual

MyCloud.com Web App

Follow these steps to access a My Cloud Home device with the MyCloud.com web app:

1. When presented with the option to download the Desktop App or Mobile App, to continue using the web app, Click My Cloud Online listed below these other options.

2. Your My Cloud Account is the MyCloud.com web app. Content accessibility is now available through the web app.

My Cloud Home Desktop App

The My Cloud Home desktop app is a process that installs the WD Discovery software. A My Cloud Home device is then accessed through the WD Discovery software. This process requires access to the Internet and a 64-bit Operating System for the personal computer (Reference Table 1.1). Follow these steps:

1. On the All Done page, select the My Cloud Home Desktop App option.

2. This will download the WD Discovery software, which is used to install the My Cloud Home desktop app.

3. Install and setup the WD Discovery software with your My Cloud account information.

4. From the WD Discovery menu, Click on Apps.

5. Click the My Cloud app option. This will begin the My Cloud Home desktop installation in conjunction with the WD Discovery software.

6. When prompted, enter your My Cloud account information.

7. This will create a desktop icon. Use this icon to access the My Cloud Home device.

8. When accessing and navigating the contents of a My Cloud Home device detected in the WD Discovery software, Windows® will use Windows Explorer and macOS® will use Finder®.

Getting Started

Registering Your Device

Register your My Cloud Home device to get the latest updates and special offers. You can easily register your drive by visiting us online at: register.wdc.com.

My Cloud Home / My Cloud Home Duo User Manual

Backup, Sync & Add Content

▪ Backup – Mobile Device Camera ▪ Backup – USB Device ▪ Sync Desktop Content ▪ Sync My Cloud Home Content ▪ Sync Online Cloud Content

▪ Add Content – In-Real-Time ▪ Add Content – Drag-and-Drop ▪ Apple Time Machine Backup ▪ Microsoft Windows Backup

Backup – Mobile Device Camera

The Camera Backup feature is a function of the My Cloud Home mobile app, and is not available with the My Cloud Home desktop app or MyCloud.com web app. This feature is enabled when setting-up the My Cloud Home mobile app or can be setup manually.

Auto Camera Backup

To manually setup Auto Camera Backup for the iOS or Android operating system, follow these steps:

1. Tap the Activity icon on the bottom menu bar.

2. Next, Tap the Photo Backup function.

3. The Backup screen will display. a. If the Slider Button is slid to the right-hand position, this feature is already

enabled, and there are no further steps to follow.

b. If the Slider Button is slid to the left-hand position, this feature is not

enabled. Continue with the next step to enable this feature.

4. Tap the Auto Camera Backup Slider Button so that it is slid to the right-hand position.

5. Tap the Use Cellular Data Slider Button if you want to use your data plan for the backup process.

a. By default, the backup process uses only a Wi-Fi connection.

6. Tap the Background Uploading Slider Button to allow the My Cloud Home mobile app to backup content in the background.

7. The backup process will automatically begin.

8. Tap the mobile device's Home button to view the progress of the Auto Camera Backup.

a. Find the My Cloud Home mobile app icon. b. The icon will show a red blurb with a numerical value that may be

increasing or decreasing. When the number is increasing, the backup function is pictures are being copied to the My Cloud Home device.

Note: The speed at which the red blurb counts is dependent on the size of

ﬁle(s) that are being copied, the speed of the mobile device and the

the speed of the Internet connection.

c. If there is no red blurb with the My Cloud Home mobile app icon, then there

are no needs to ﬁnd your pictures, or the process has completed.

ﬁnding camera pictures. When the number is decreasing, the

ﬁles currently being copied – the process has either just started and

My Cloud Home / My Cloud Home Duo User Manual

Backup, Sync & Add Content

Backup – USB Device

The contents of a USB storage device can be backed-up to a My Cloud Home device. This backup feature is only available through the My Cloud Home mobile app.

USB Connectivity Note: Although My Cloud Home Duo has two USB ports, only one

USB attached device will be accessible for data transfer.

My Cloud Home Mobile App

After connecting a USB storage device, the My Cloud Home mobile app will display a message that the device is connected. The My Cloud Home desktop app and the MyCloud.com web app will not prompt for this action. To perform this mobile app process, follow these steps:

1. Tap the Activity icon on the bottom menu bar.

2. Tap the USB Device Found function.

3. When prompted with the Copy USB Files dialog box, Tap the COPY ALL FILES button.

a. To end this process now, Tap the large X in the upper left corner of the

Copy USB Files dialog box.

4. After agreeing to the USB copy process, the Copying from... dialog box will open.

a. This dialog box will show the progress of the copy process. To close the

dialog box, Tap the OK button. The copy process will continue in the background.

b. To re-open the copy process dialog box, Tap on the Home icon on the

bottom menu bar.

c. On the Home screen, Tap the option USB device plugged in. This will open

the Copying from... dialog box to show the current USB copy progress.

5. When the copy process is done, the contents will be in a new folder with the date the contents were copied.

6. The contents of the USB copy can be viewed through the Files or Photos menu options on the bottom menu bar.

Sync Online Cloud Content

The Social and Cloud Import is a process that syncs the contents from a cloud service, such as Dropbox™, Google Drive™ or OneDrive® onto a My Cloud Home device. Social and Cloud Import works in conjunction with the MyCloud.com web app. Before you begin this process you must already have an account with the cloud service that you want to synchronize to the My Cloud Home device.

To enable and steps:

1. Access mycloud.com and sign-in to your My Cloud account.

2. On the left menu, Click the SERVICES option.

3. Under the Services section, Click the Enable button for the Social and Cloud

Import option. Then Click the I AGREE button for the Terms of Service.

4. Click the

Social and Cloud Import page.

My Cloud Home / My Cloud Home Duo User Manual

conﬁgure Social and Cloud Import on a personal computer, follow these

Conﬁgure button for Social and Cloud Import. This will redirect to the

Backup, Sync & Add Content

5. Click the slider button to the right of the corresponding service to synchronize. This will redirect you to the login page for the service you have chosen.

6. After you login to the service you have chosen Click Allow to continue.

7. Once the sync has completed, under the Files section of your My Cloud account, a folder will appear with the name of the service selected, such as Dropbox, Google Drive or OneDrive.

a. This folder will contain a copy of the

ﬁles and folders from the selected

service.

Sync Desktop Content

You can sync content from a Windows or macOS / OS X system to a My Cloud Home device with the Desktop Sync feature. This is a folder sync. Once the My Cloud Home desktop app installation process is completed, follow these instructions:

1. From within the operating system, Right-Click a folder and select the option

Sync to My Cloud.

2. This will create the WD Sync folder on the My Cloud Home device. Inside this folder will be the folder chosen during Step 1.

3. Any content added or Cloud Home device through the My Cloud Home Desktop App.

4. To stop the Desktop Sync process, Right-Click the folder and select the option

Unsync.

modiﬁed to this folder will automatically sync to the My

Note: If more than one folder have the same name on the My Cloud Home device, a number

will be added to the name to differentiate it from the other folders. For example: Test and Test(1).

Sync My Cloud Home Content

This feature allows content currently saved on a My Cloud Home device to be made available on Windows or macOS / OS X system for editing, adding or deleting. This feature is implemented at the folder level and automatically syncs any changes. Follow these steps to use this feature:

1. Access the content on a My Cloud Home device through the My Cloud Home Desktop App. This is typically made available through the My Cloud Home icon created on the systems desktop environment.

2. Right-Click a folder and select the Make Available

3. If one has not already been created, a new folder will appear on your desktop with the name WD Sync.

4. Inside the WD Sync folder will appear the folder you selected for the Make Available

Ofﬂine process.

5. You can now add, delete or modify content in this folder.

Note: Any changes made to content within the desktop folder will automatically change the

content on the My Cloud Home device when it is connected to the system.

Ofﬂine option.

My Cloud Home / My Cloud Home Duo User Manual

Backup, Sync & Add Content

Add Content – In-Real-Time

Through the My Cloud Home mobile app, content can be added to the My Cloud Home device in real time. Follow these simple steps:

1. Tap the Actions option on the bottom menu.

2. Tap the Add option.

3. Tap Upload photos or videos to add existing content, or Tap Take a photo to add new pictures.

Add Content – Drag-and-Drop

The drag-and-drop process can be performed with the MyCloud.com web app or My Cloud Home desktop app.

MyCloud.com Web App

The drag-and-drop process for the MyCloud.com web app is a function of the personal computer operating system and Internet browser. Follow these basic steps to perform this function:

1. Through the MyCloud.com web app, navigate to the location within the Files section that is to be the

2. Navigate to the location on the personal computer where the source ﬁle or folder is located for the drag-and-drop process.

a. For Microsoft Windows use File Explorer, for macOS use Finder.

3. Click on the

4. Drag the selected Cloud.com web app and let go of the mouse button.

5. The selected

ﬁle or folder to drag-and-drop, and hold down the mouse button.

ﬁle or folder to the destination selected within the My

ﬁle or folder should copy or move to the chosen destination.

ﬁle or folder destination for the drag-and-drop process.

Desktop App

The My Cloud Home desktop app uses the functionality within Windows Explorer and macOS Finder to search, move and view function of the Graphical User Interface (GUI) of Windows and macOS. These are the basic steps to perform the drag-and-drop function:

1. Access the My Cloud Home device through the My Cloud Home desktop app (My Cloud Home desktop icon or WD Discovery).

2. Access the location on your Windows or macOS / OS X system that will be included in this copy process.

3. Click on the

4. Drag the

5. Your ﬁle or folder should copy or move to the chosen destination.

ﬁle or folder to drag-and-drop, and hold down the mouse button.

ﬁle or folder to the new location and let go of the mouse button.

ﬁles. Therefore, the the drag-and-drop process is a

Apple® Time Machine® Backup

Time Machine is the built-in backup feature of your Mac. Use the following instructions from Apple for using this tool:

My Cloud Home / My Cloud Home Duo User Manual

Backup, Sync & Add Content

• HT 201250 | Use Time Machine to backup or restore your Mac

…………

Microsoft® Windows® Backup

The step-by-step instructions for the Windows back up and restore process varies based on the version of the Windows operating system you have installed. Use the following Microsoft Article to access these instructions:

• Article ID: 17127 | Back up and restore your PC

…………

My Cloud Home / My Cloud Home Duo User Manual

Search & Viewing Content

Searching Content

Through the My Cloud Home mobile app and MyCloud.com web app, content can be accessed through the search feature. The search feature is highlighted with a magnifying glass symbol.

1. Press the Files icon.

2. Press the magnifying glass icon. ▪ With the My Cloud Home mobile app, Tap Actions from the bottom menu,

then Tap Search.

▪ With the MyCloud.com web app, select the Search

top of the browser window.

3. Next, enter the letters, numbers or words you want to search.

ﬁeld from the menu at the

Example: You may have a each picture. You can enter part of those numbers to search for the ﬁle. For a photo with the ﬁle name "IMG_0002.PNG" you can simply type "0002" to search for it.

4. After typing in the search phrase, the My Cloud Home mobile app will automatically search; the MyCloud.com web app will require that you Click the Enter key or Press the magnifying glass icon to execute the search.

5. Select the

ﬁle you want to view.

ﬁle that includes a name or numbers. Some camera systems number

Content Viewing Options

My Cloud Home Mobile App: The content on your My Cloud Home device can be

browsed or accessed through the Files and Photos menu options.

MyCloud.com Web App: The content on your My Cloud Home device can be

browsed or accessed through the Files and Photos menu options.

My Cloud Home Desktop App: The My Cloud Home desktop app uses the functionality

within Windows Explorer and macOS Finder to view Home device through the My Cloud Home desktop icon or the WD Discovery software and use these operating system tools based on the instructions from the software vendor.

ﬁles. Access the My Cloud

My Cloud Home / My Cloud Home Duo User Manual

Deleting Content

My Cloud Home Mobile App

Use the following steps to delete a My Cloud Home mobile app.

1. In the My Cloud Home mobile app each ﬁle and folder has a three-dot icon ( ) to the right. This three-dot icon represents a collapsed menu.

2. Tap the three-dot icon to expand the menu.

3. When the menu expands, a list of options displays, including the Delete icon.

4. To delete the corresponding

conﬁrmation box will open up, asking to conﬁrm the choice to delete a ﬁle or

5. A folder. Select either the Cancel or Delete option.

ﬁle or folder from a My Cloud Home device through the

ﬁle or folder, Tap the Delete icon.

MyCloud.com Web App

Use the following steps to delete a ﬁle or folder from a My Cloud Home device through the MyCloud.com web app.

1. Through the MyCloud.com web app, navigate to and select the that you choose to delete

2. After selecting the ﬁle or folder to delete, Press the Delete icon with a trash can illustrated on it.

a. Note: When using a browser with Microsoft Windows or macOS, the Delete

icon can be accessed through the icon-menu in the upper right-hand corner of the browser window, or by Right-Clicking the folder or

b. Note: When using a browser with Android or iOS, the Delete icon is

accessed by Selecting the three-dot icon ( ) to the right of the ﬁle or folder.

conﬁrmation dialog box opens with two options: Delete and Close.

3. A a. Tap or Click Delete to delete the selected ﬁle or folder.

b. Tap or Click Close to end the process without deleting the selected

folder.

4. If the option to delete was performed, a small box will lower left-hand corner of the browser window conﬁrming the ﬁle or folder was deleted.

brieﬂy appear in the

ﬁle or folder

ﬁle.

ﬁle or

My Cloud Home / My Cloud Home Duo User Manual

Sharing Content

My Cloud Home devices allow for sharing or unsharing a ﬁle or folder with other users through the following applications:

▪ My Cloud Home Mobile App ▪ MyCloud.com Web App ▪ My Cloud Home Desktop App

Mobile App

Share Content - Mobile App

ﬁle or folder can be shared through the My Cloud Home mobile app by following these

steps:

Sharing Content

1. Through the My Cloud Home mobile app, navigate to the choose to share.

To the right of the content that you choose to share, are three dots ( ). These three dots represent a collapsed menu. Tap the dots to expand this menu.

3. On the expanded menu Tap the Share icon.

4. Your mobile device will open a menu of apps that you can use to share content. a. The apps listed under this menu are

your mobile device and the installed apps. This may include an email client, social media apps and other apps for sharing content.

5. From the menu of apps that is presented, select a method to share your content.

6. Follow the instructions for the app selected to share content. These instructions are not part of the My Cloud Home mobile app.

speciﬁc to the operating system on

ﬁle or folder that you

Delete Share - Mobile App

A share created for a the ﬁle or folder by following these steps:

To the right of a shared represent a collapsed menu. Tap the dots to expand this menu.

2. On the expanded menu Tap the Delete Shared Link icon.

3. A pop-up box will verify if you want to "Turn Link Sharing Off" for this folder. Tap Turn Off.

4. The

ﬁle or folder selected is no longer shared.

ﬁle or folder can be deleted through the Mobile App without deleting

ﬁle or folder are three dots ( ). These three dots

ﬁle or

Web App

Share Content - Web App

ﬁle or folder can be shared through the MyCloud.com web app by following these steps:

My Cloud Home / My Cloud Home Duo User Manual

1. Through the MyCloud.com web app, navigate to and select the ﬁle or folder that you choose to share.

2. Press the Share Link icon. a. Note: When using a browser with Microsoft Windows or macOS, the Share

Link icon can be accessed through the icon-menu in the upper right-hand

corner of the browser window, or by Right-Clicking the folder or

ﬁle.

b. Note: When using a browser with Android or iOS, the Share Link icon is

accessed by Selecting the three-dot menu to the right of the ﬁle or folder.

3. This will open the Share Link dialog box. Press the Copy icon.

4. If the option to share was performed, a small box will lower left-hand corner of the browser window

conﬁrming the link was copied

brieﬂy appear in the

to your Operating System Clipboard.

5. Go to your email client and paste the link into the body of an email.

6. Send the email to the user with whom you will share the item. Instructions for using your email client are not part of the MyCloud.com web app.

Delete Share - Web App

Sharing Content

A share created for a the ﬁle or folder by following these steps:

1. Through the MyCloud.com web app, navigate to and select the

ﬁle or folder can be deleted through the Web App without deleting

ﬁle or folder

that you choose to stop sharing.

2. Press the Delete Share Link icon. a. Note: When using a browser with Microsoft Windows or macOS, the Delete

Share Link icon can be accessed through the icon-menu in the upper right-

hand corner of the browser window, or by Right-Clicking the folder or

ﬁle.

b. Note: When using a browser with Android or iOS, the Delete Share Link icon

is accessed by Selecting the three-dot menu to the right of the

ﬁle or

folder.

3. The Share Link is now deleted and the ﬁle or folder selected is no longer shared.

Desktop App

Share Content - Desktop App

A ﬁle or folder can be shared through the Desktop App by following these steps:

1. Access the My Cloud Home device through the My Cloud Home desktop app (My Cloud Home desktop icon or WD Discovery).

2. Right-Click the Click the option Create Share Link.

3. This will open a dialog box that displays the link to the shared. Click the Copy button. This will copy the link to the Operating System's Clipboard.

4. Click the Close option on the dialog box.

5. Open the tool that will be used to send a user the link. For example, an email application can be used.

a. If email is used, paste the link that was saved to the Clipboard into the body

of the email and send it. Instructions for using your email client are not part of the My Cloud Home desktop app.

ﬁle or folder to share. This will open a small drop down menu.

ﬁle or folder that will be

My Cloud Home / My Cloud Home Duo User Manual

6. Once the recipient receives the link, they will be given access to the shared ﬁle or folder through their My Cloud Account at mycloud.com.

Delete Share - Desktop App

A share created for a ﬁle or folder can be deleted through the Desktop App without deleting the ﬁle or folder by following these steps:

1. Right-Click a shared ﬁle or folder. This will open a small drop down menu. Click the option Delete Share Link.

2. The ﬁle or folder selected is no longer shared.

Sharing Content

My Cloud Home / My Cloud Home Duo User Manual

Invite or Remove a User

You can invite or remove a User to the My Cloud Home device. Once someone is invited, they will set up their own My Cloud account to access the device. The Device Owner will receive conﬁrmation through email that a new Device User has joined the device.

Note: These processes can only be done through the My Cloud Home mobile app.

Invite a User - Mobile App

To invite a user to the My Cloud Home device, follow these steps:

1. Open the My Cloud Home mobile app.

2. Tap the Settings icon on the right side of your bottom menu bar.

3. Tap the name listed under CURRENT DEVICE.

4. Tap the Users option.

5. Under DEVICE USERS, Tap the Invite user... option.

6. This will open the Invite Your Friends screen.

7. Enter the users email address on the Add emails section and then Tap the SEND

INVITES button.

8. Once the invitee receives the invitation by email, they will be prompted to create a My Cloud account.

Remove a User - Mobile App

To remove a user from the My Cloud Home device, follow these steps:

1. Open the My Cloud Home mobile app.

2. Tap the Settings icon on the right side of your bottom menu bar.

3. Tap the name listed under CURRENT DEVICE.

4. Tap Users and then the name of the User to be removed.

5. Tap Remove User.... This will open a

6. The User is now removed from the My Cloud Home device.

conﬁrmation dialog box. Tap Yes, Remove.

My Cloud Home / My Cloud Home Duo User Manual

Device Settings

You can alter the Device Settings for a My Cloud Home device through the following two applications:

▪ My Cloud Home Mobile App ▪ MyCloud.com Web App

My Cloud Home Mobile App

▪ Modifying Device Name ▪ Firmware Version ▪ Reboot Device

▪ Erase All Data & All Users ▪ Remote Shut Down

Modifying Device Name

A My Cloud Home device selects a default name for itself. The name can be modiﬁed by following these steps:

1. Access the My Cloud Home mobile app.

2. Tap the Settings icon on the right side of the bottom menu bar.

3. Tap the name listed under CURRENT DEVICE.

4. After the Device page opens, Tap the Name option. a. This will place a blinking cursor at the end of the the device name.

5. Modify the My Cloud Home device name.

6. After modifying the device name, Tap the back arrow (<) at the top of the Device page. This will open the Settings page.

7. Your new device name should now be visible under the section Current Device.

Firmware Version

To view the

ﬁrmware version of the My Cloud Home device, follow these steps:

1. Access the My Cloud Home mobile app.

2. Tap the Settings icon on the right side of the bottom menu bar.

3. Tap the name listed under CURRENT DEVICE.

4. The Firmware version is listed with a series of numbers that may appear similar

4.0.1–613.

to:

5. You have successfully viewed the ﬁrmware version for your My Cloud Home device.

Reboot Device

To reboot a My Cloud Home device through the My Cloud Home mobile app, follow these steps:

1. Access the My Cloud Home mobile app.

2. Tap the Settings icon on the right side of the bottom menu bar.

3. Tap the name listed under CURRENT DEVICE.

4. Go to the bottom of the Device Settings.

My Cloud Home / My Cloud Home Duo User Manual

5. Toward the bottom of the Device Settings list is the option Reboot. Tap this option to remotely reboot the My Cloud Home device.

6. Your mobile device will prompt you if you want to reboot the My Cloud Home device. Select the option to reboot.

7. The My Cloud Home device will now reboot. This process may take a few minutes.

Erase All Data & All Users

Warning! Performing this function will delete all data, users and the owner on your My Cloud Home

device. The unit will be reset to factory default and will need to be setup using your online My Cloud Account. (My Cloud Home Setup)

To perform this function on your My Cloud Home device from the My Cloud Home mobile app:

1. Access the My Cloud Home mobile app.

2. Tap the Settings icon on the right side of the bottom menu bar.

3. Tap the name listed under CURRENT DEVICE.

4. Tap the Erase All Data & All Users option. This will open a box. Tap Yes, proceed if you choose to continue with this process. Otherwise Tap Cancel to end this process.

5. This will open a challenge page with a unique conﬁrmation code. Follow the on-screen instructions and enter the code provided on this page.

6. This will open the page

conﬁrming that this process will delete all data, user

and owner content. Tap the Factory Reset button to continue.

7. The My Cloud Home device will take several minutes to go through the factory reset process. During this process, the My Cloud Home mobile app redirects you to the My Cloud sign in page to set up the My Cloud Home device. Follow the My Cloud Home setup process.

conﬁrmation dialog

Device Settings

Remote Shut Down

Note: Once the My Cloud Home device is shut down, it is no longer accessible and the content on the device is not accessible until it is restarted. The My Cloud Home device cannot be restarted remotely.

To shut down the My Cloud Home device through the My Cloud Home mobile app, follow these steps:

1. Access the My Cloud Home mobile app.

2. Tap the Settings icon on the right side of the bottom menu bar.

3. Tap the name listed under CURRENT DEVICE.

4. Go to the bottom of the Device Settings.

5. At the bottom of the Device Settings list Tap the option Shut Down Device to remotely shut down the My Cloud Home device.

6. The My Cloud Home device will shut down and its contents will not be available until it is powered back on. To power on the My Cloud Home device, follow these steps:

a. My Cloud Home: Unplug, wait 5 seconds, then plug-in the power connector

on the back of the unit.

b. My Cloud Home Duo: Press the power button on the back of the unit.

My Cloud Home / My Cloud Home Duo User Manual

MyCloud.com Web App

Device Settings

▪ Modifying Device Name ▪ Firmware Version ▪ Users ▪ Device Conﬁguration

▪ Reboot Conﬁguration ▪ Remote Shut Down ▪ Erase All Data & All Users

Modifying Device Name

A My Cloud Home device selects a default name for itself. The name can be modiﬁed by following these steps:

1. Through the MyCloud.com web app, navigate to the menu on the left side of the browser page and select the Settings option. This will open the Settings window.

2. Click the CURRENT DEVICE section, this will open information

speciﬁc to this My

Cloud Home device, such as Name, Space Used and Firmware Version.

3. Select the Name option. This will allow you to edit the name and this will expand the ﬁeld to include a check mark (✔) or an X.

a. This will place a blinking cursor at the end of the the device name or

highlight the entire device name.

4. Edit either name and then select the check mark (✔) to save or the X to cancel.

Firmware Version

To view the

ﬁrmware version of the My Cloud Home device, follow these steps:

1. Through the MyCloud.com web app, navigate to the menu on the left side of the browser page and select the Settings option. This will open the Settings window.

2. Click the CURRENT DEVICE section, this will open information

speciﬁc to this My

Cloud Home device, such as Name, Space Used and Firmware Version.

3. Note the row Firmware Version and the sequence of numbers to the right of the row – this is the current through the MyCloud.com web app, since the automatic

ﬁrmware version. This cannot be manually updated

ﬁrmware update

feature manages this process.

Users

Through the MyCloud.com web app, you can view all Users connected to the My Cloud Home device. However, you cannot use this to invite a user.

1. Through the MyCloud.com web app, navigate to the menu on the left side of the browser page and select the Settings option. This will open the Settings window.

2. Click on the CURRENT DEVICE section.

3. Click the Users option.

4. This will display a list of all Users for this device.

5. Select the X icon to close the Settings window.

My Cloud Home / My Cloud Home Duo User Manual

Device Conﬁguration

Warning! Altering the Device Conﬁguration or disk conﬁguration will delete all data, users and the

owner on your My Cloud Home device. The unit will be reset to factory default and will need to be setup using your online My Cloud Account. (My Cloud Home Device Setup)

To modify the disk conﬁguration for a My Cloud Home Duo, follow these steps:

1. Through the MyCloud.com web app, navigate to the menu on the left side of the browser page and select the Settings option. This will open the Settings window.

2. Click on the CURRENT DEVICE section.

3. Click Device option to change the disk

4. Click the disk conﬁguration of choice you want to use. a. See the Managing Storage section for more details on available disk

conﬁgurations.

5. After making a selection to change the disk conﬁguration, a prompt will request that a Factory Reset must be done. To continue with this process, Click the

Factory Reset button.

6. As

conﬁrmation that you want to continue with this process, a conﬁrmation code box appears. Enter the provided conﬁrmation code in the required ﬁelds. Then Click the Conﬁrm button.

7. A set of instructions will appear. Read the instructions, then Click the Factory

Reset button.

8. This will begin the Factory Reset process and change the disk The MyCloud.com web app will exit you out of your My Cloud Account. Follow the My Cloud Home setup process.

Conﬁguration. This will display the current disk conﬁguration and an

conﬁguration.

Device Settings

Reboot Device

1. Through the MyCloud.com web app, navigate to the menu on the left side of the browser page and select the Settings option. This will open the Settings window.

2. Click the CURRENT DEVICE section.

3. Select the Reboot Device option. This will open the Reboot Device menu.

4. Select the Reboot Device button.

5. The

notiﬁcation "Please wait, rebooting in progress..." will appear. This

notiﬁcation will disappear when the process has completed.

Remote Shut Down

To shut down the My Cloud Home device through the MyCloud.com web app, follow these steps:

1. Through the MyCloud.com web app, navigate to the menu on the left side of the browser page and select the Settings option. This will open the Settings window.

2. Click the CURRENT DEVICE section.

3. Select the Shutdown Device option. This will open the Shutdown Device menu.

My Cloud Home / My Cloud Home Duo User Manual

4. Select the Shutdown Device button.

Erase All Data & All Users

Warning! Performing this function will delete all data, users and the owner on your My Cloud Home

device. The unit will be reset to factory default and will need to be setup using your online My Cloud Account. (My Cloud Home Device Setup)

To perform this function on your My Cloud Home device from the MyCloud.com web app, follow these steps:

1. Through the MyCloud.com web app, navigate to the menu on the left side of the browser page and select the Settings option. This will open the Settings window.

2. Click on the CURRENT DEVICE section.

3. Click the Erase All Data & All Users option.

4. As

5. A set of instructions will appear. Read the instructions, then Click the Factory

6. This will begin the Factory Reset process. The MyCloud.com web app will log

conﬁrmation that you want to continue with this process, a conﬁrmation code box appears. Enter the provided conﬁrmation code in the required ﬁelds. Then Click the Conﬁrm button.

Reset button.

you out of your account. Follow the My Cloud Home setup process.

Device Settings

My Cloud Home / My Cloud Home Duo User Manual

Personal Settings

You can alter Personal Settings for your My Cloud Account and My Cloud Home device through the following two applications:

▪ My Cloud Home Mobile App ▪ MyCloud.com Web App

My Cloud Home Mobile App

▪ Edit Proﬁle Picture ▪ Edit My Cloud Account Name ▪ Change My Cloud Account Password ▪ Set Passcode

Edit

This process will affect the Proﬁle Picture as seen through the My Cloud Home mobile app and MyCloud.com web app.

To add or edit the Proﬁle Picture for a My Cloud Home account through the My Cloud Home mobile app, follow these steps:

1. Access the My Cloud Home mobile app.

2. Tap the Settings icon on the right side of your bottom menu bar.

3. Tap the name listed under ACCOUNT at the top of the More page.

4. This opens your My Cloud account information page.

5. Tap the word Change under your

6. Select one of the three following choices: Take Photo, Choose Photo or Cancel.

7. After selecting the picture to use as your

8. Your new Proﬁle Picture should now be visible.

Proﬁle Picture

Proﬁle Abbreviation.

a. A

a. The Take Photo option allows you to take a photograph for use as a

b. The Choose Photo option allows you to choose a picture from your device's

c. The Cancel option cancels the process and redirects back to the Settings

in process to complete the task. This would include the option to resize the picture and to

Proﬁle Abbreviation of the name on your My Cloud account is used by

default until it is modiﬁed to an image.

Proﬁle

Picture.

album collection for use as a Proﬁle Picture.

page.

Proﬁle Picture, use your device's built-

ﬁnalize the selection.

Edit My Cloud Account Name

1. Access the My Cloud Home mobile app.

2. Tap the Settings icon on the right side of your bottom menu bar.

3. Tap the name listed under ACCOUNT at the top of the More page.

4. This opens your My Cloud account information page.

My Cloud Home / My Cloud Home Duo User Manual

5. The My Cloud account name is separated into the ﬁrst name and last name. Tap either one edit.

6. When completed, Tap the back icon ( < ) at the top of the Account information page.

Change My Cloud Account Password

Caution! Changing the password for a My Cloud account will affect the login password for the My Cloud Home mobile app, My Cloud Home desktop app and the MyCloud.com web app. This process is not the same as the Set Passcode feature in the My Cloud Home mobile app.

1. Access the My Cloud Home mobile app.

2. Tap the Settings icon on the right side of the bottom menu bar.

3. Tap the name listed under ACCOUNT at the top of the More page.

4. This opens your My Cloud account information page.

5. Tap the Change Password option. This will open the Change Password feature.

6. Enter the new password in the New and

7. If the passwords entered into the two ﬁelds match, Tap the Change Password button.

a. If the passwords entered into the two ﬁelds do not match, the Change

Password button will not be visible.

8. The My Cloud account password has successfully been changed.

Conﬁrm ﬁelds.

Personal Settings

Set Passcode

The Set Passcode feature only access to the My Cloud Home mobile app. This does not change the login password used for accessing your My Cloud account. To set a passcode follow these steps:

1. Access the My Cloud Home mobile app.

2. Tap the Settings icon on the right side of the bottom menu bar.

3. The Set Passcode option is listed under the section SECURITY. This option uses a slider button.

4. Tap the slider button to enable or disable the Set Passcode feature.

5. When enabled, this feature prompts you to enter a 4-digit passcode or uses the home-button

ﬁngerprint authentication process for your mobile device.

a. The 4-digit passcode chosen will become the passcode for accessing the

My Cloud Home mobile app.

6. When disabling this feature, a prompt to enter the 4-digit passcode or use of the home-button

ﬁngerprint authentication process is required as conﬁrmation.

MyCloud.com Web App

▪

Edit Proﬁle Picture

▪ Edit My Cloud Account Name ▪ Change My Cloud Account Password

My Cloud Home / My Cloud Home Duo User Manual

Edit Proﬁle Picture

This process will affect the Proﬁle Picture as seen through the My Cloud Home mobile app and MyCloud.com web app.

To add or edit the Proﬁle Picture for a My Cloud Home account through the MyCloud.com web app, follow these steps:

1. Through the MyCloud.com web app, navigate to the menu on the left side of the browser page and select the Settings option. This will open the Settings window.

2. Under the PERSONAL SETTINGS section, your Picture currently being used will display.

a. A

Proﬁle Abbreviation of the My Cloud account name is used by default

until it is modiﬁed to an image.

3. Select the pencil icon that overlaps the Proﬁle Abbreviation or Proﬁle Picture.

ﬁle explorer window from the operating system will open. Navigate to the

4. A image ﬁle that will be used as the new Proﬁle Picture.

a. Note: The image ﬁle must be less than 30KB in size.

5. Select the image

ﬁle.

6. After making the selection, the ﬁle explorer window will close, and the new image will be visible as the

Proﬁle Picture within the MyCloud.com web app

and the My Cloud Home mobile app.

7. Select the X icon to close the Settings window.

Proﬁle Abbreviation or the Proﬁle

Personal Settings

Edit My Cloud Account Name

1. Through the MyCloud.com web app, navigate to the menu on the left side of the browser page and select the Settings option. This will open the Settings window.

2. Under the PERSONAL SETTINGS section, the My Cloud account name is separated into two

ﬁelds: First Name and Last Name.

3. Select either the current First Name or Last Name. This will expand the ﬁeld to include a check mark (✔) or an X.

4. Edit either name and then select the check mark (✔) to save or the X to cancel.

5. Select the X icon to close the Settings window.

Change My Cloud Account Password

Caution! Changing the password for a My Cloud account will affect the login password for the My Cloud Home mobile app, My Cloud Home desktop app and the MyCloud.com web

not

app. This process is app.

To change the password for your My Cloud account, follow these steps:

1. Through the MyCloud.com web app, navigate to the menu on the left side of the browser page and select the Settings option. This will open the Settings window.

2. Under the PERSONAL SETTINGS section, My Cloud account information will display. Select the Change Password option.

3. Under the Change Password section, enter the new password in the New and Conﬁrm ﬁeld. Then Select the Change Password button.

4. The My Cloud account password has been updated.

5. Select the X icon to close the Settings window.

the same as the Set Passcode feature in the My Cloud Home mobile

ﬁeld

My Cloud Home / My Cloud Home Duo User Manual

Managing Services

Extra services are made available for My Cloud Home devices. To access these services, use the My Cloud Home mobile app or MyCloud.com web app.

My Cloud Home Mobile App:

1. Access the My Cloud Home mobile app.

2. Tap the More icon on the right side of the bottom menu bar.

3. Under the SERVICES section, Tap Manage Services. This will list the available services you can enable and conﬁgure.

4. Tap the service you want to enable, then Tap the ENABLE button. This will begin the installation process for this service. Follow the on-screen prompts to continue.

MyCloud.com Web App:

1. Through the MyCloud.com web app, navigate to the menu on the left side of the browser page and select the Services option. This will open the Services menu.

2. Select the ENABLE button next to the service you want to install. This will begin the installation process for this service. Follow the on-screen prompts to continue.

My Cloud Home / My Cloud Home Duo User Manual

Additional Features & Functions

▪ Remove a Device Owner ▪ App Permissions

▪ Managing Storage ▪ RMA - Replacing a Drive

Remove a Device Owner

The removal of a Device Owner can only be done through the Reset Button on the device – this cannot be done through software. This process does not delete data and each user still has access to their content.

1. Press and hold the Reset button for a duration of 30 to 50 seconds.

Warning! Holding the Reset button for 60 seconds or more will delete all data, all Device Users

and the Device Owner!

2. This function will demote the Device Owner to a Device User.

3. The next new user to go through the software setup process becomes the device owner.

App Permissions

By default, the My Cloud Home mobile app enables access to the following features of your mobile device:

▪ iOS: Photos, Notiﬁcations, Background App Refresh and Cellular Data. ▪ Android: Camera, Contacts, Location, Phone, Storage and

Important Note: By default Cellular Data is not used for transferring content. The My

Cloud Home mobile app uses a Wi-Fi® connection for this purpose. To access these settings, follow these steps:

1. Access the My Cloud Home mobile app.

2. Tap the More icon on the right side of the bottom menu bar. Then Tap the

Settings icon.

3. Under the APP SETTINGS section, Tap the option Manage Settings.

4. This will open the My Cloud Home mobile app permissions section of the operating system operating system to change these settings.

speciﬁc to your mobile device. Follow the directions from the

Notiﬁcations.

Managing Storage

The My Cloud Home Duo device allows for disk conﬁguration changes through the MyCloud.com web app - this functionality is not available through the Mobile App or Desktop App.

Caution! Any change to the disk conﬁguration will erase all data on the device.

▪ My Cloud Home device does not support any special disk conﬁgurations.

My Cloud Home / My Cloud Home Duo User Manual

Additional Features & Functions

▪ My Cloud Home Duo device supports the following disk conﬁgurations for data

storage:

Table 11.1

Supported Storage Mode 1 Disk 2 Disks

Max Capacity (JBOD) Yes Yes

Mirror (RAID 1) No Yes (Default Setup)

My Cloud Home – Disk Errors: If you receive an email from the My Cloud Team or your

mobile device displays a message stating "Disk errors were detected on your disk" this means that the device needs to be replaced. Use the instructions from

Answer ID 8 noted in our FAQ to get a replacement unit.

My Cloud Home Duo – Disk Errors: If you receive an email from the My Cloud Team or

your mobile device displays a message stating "Disk errors were detected on your disk" this means that one of the drives in your My Cloud Home Duo device may need to be replaced. Use the following steps for the replacement process.

▪ The error message will indicate which drive is the problem, Disk1 or Disk2. ▪ Use the following section "RMA - Replacing a Drive" to remove the drive in

question.

▪ The drives are numbered. After removing the top lid, the enclosure has a number

embossed into the ledge. When looking at the unit from the front of the device, Disk 1 is on the left and Disk 2 is on the right.

▪ Use the instructions from Answer ID 8 noted in our FAQ for the RMA or

replacement process.

RMA - Replacing a Drive

My Cloud Home device is not a user serviceable device. No drives can be added or

removed from the device. If it is faulty, it must be returned to WD as a complete unit.

My Cloud Home Duo device is a user serviceable device for RMA purposes only – you

have the option to replace the drives in the device with a replacement from WD. If the entire device is faulty, it can be returned to WD as a complete unit. The unit

must be powered off when removing a drive for RMA. The My Cloud Home Duo device does not support hot-swap capability.

Removing

If your My Cloud Home Duo device still contains the drive you want to replace, you

ﬁrst remove it before you can insert the new one.

must

My Cloud Home / My Cloud Home Duo User Manual

Additional Features & Functions

1. As is illustrated above, reveal the hard drives by opening the top lid from the rear edge.

2. Each hard drive is latched in place by an attached tray and the tray has a plastic latch on one end.

▪ Gently press down on the plastic latch with your index

ﬁnger so that it

unlatches from the metal frame of the device.

▪ While gently pressing down on the plastic latch, grab the plastic tray with

ﬁngertips and gently pull. The tray and hard drive should easily lift up or

your slide out.

3. Once the hard drive and tray combination are completely removed from the unit, remove the plastic tray from the hard drive.

▪ The tray is attached to the hard drive with four pins. ▪ As is illustrated above, gently

ﬂex the tray so that the pins come out of the sides of the hard drive. Remove and save the tray. Do not return a hard drive to WD with the tray. The tray will not be returned to you.

Adding

Before adding a hard drive to your My Cloud Home Duo device, make sure there is no hard drive in the slot where it will be installed. If you need to drive, follow the instructions above.

ﬁrst remove a hard

My Cloud Home / My Cloud Home Duo User Manual

Additional Features & Functions

1. Attach to your hard drive, the plastic tray that was included and designed for the My Cloud Home Duo device.

▪ This plastic hard drive tray ﬁts on the underside or circuit board side of the

hard drive.

▪ The end of the tray that is closed and has the latch, must be on the side of

the hard drive with the narrow serial number barcode label.

▪ As is illustrated above, gently

ﬂex the plastic tray so that the tiny pins on the insides of the tray go into the four holes on the sides of the hard drive. Make sure the pins remain

ﬁrmly connected to the tray.

2. Once the tray is attached, slide the drive into the My Cloud Home Duo device. ▪ Orientation Note: The tray should slide in easily. Do not force it. The side of

the hard drive with the SATA connector and power connector, must point down into the unit. The side of the hard drive with the small serial number barcode label must face up. The latch must be on the side of the tray that is closest to the rear panel of the unit.

▪ The drive is completely inserted once the plastic latch connects or latches

into the metal chassis of the unit.

3. Re-attach the top cover of the My Cloud Home Duo device. ▪ Note that one end has curved hinges that go in

ﬁrst – then press down on the other side of the lid until it is ﬂush with the top of the My Cloud Home Duo unit.

My Cloud Home / My Cloud Home Duo User Manual

FAQ

All WD Knowledge Base references listed below can be viewed at:

support.wdc.com/knowledgebase. Enter the below listed Answer ID in the search

ﬁeld. You can also Click on the Answer ID listed below for a direct link.

Power Adapter Compatibility

Use the charts below (Table 12.1 and 12.2) to determine the power requirement and compatible power adapter for your My Cloud Home or My Cloud Home Duo device. The Regulatory Number (R/N) located on the product's barcode label can be used as a reference.

Table 12.1

My Cloud Home

Up to 6 TB G1C 12VDC 1.5A - 18 watt

For 8 TB and higher G7C 12VDC 3A - 36 watt

Table 12.2

My Cloud Home Duo

Up to 12 TB G2C 12VDC 3A - 36 watt

For 16 TB and higher G6C 12VDC 4A - 48 watt

Note: It is important that these devices use a 12VDC power adapter (using more or less voltage

(VDC) will damage the device), and are provided the minimum amperes (A) noted above. If the hard disk drives in the unit are upgraded in capacity, the power adapter must meet the new requirement as noted on the charts above.

R/N Power Adapter Speciﬁcation

How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product

Answer ID 8 | This answer explains how to create an RMA (Return Merchandise

Authorization) to replace a defective product with Western Digital, or obtain a power supply or interface cable for a WD product.

My Cloud Home / My Cloud Home Duo User Manual

Compliance and Warranty Information

Regulatory Compliance

FCC Class B Information

Operation of this device is subject to the following conditions: ▪ This device may not cause harmful interference.

▪ This device must accept any interference received, including interference that

may cause undesired operation.

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

▪ Reorient or relocate the receiving antenna. ▪ Increase the separation between the equipment and the receiver. ▪ Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

▪ Consult the dealer or an experienced radio/television technician for help. Any changes or

authority to operate this device.

modiﬁcations not expressly approved by WD could void your

ICES-003/NMB-003 Statement

Cet appareil numérique de la classe B est conforme à la norme NMB-003(B) du Canada.

This device complies with Canadian ICES-003 Class B.

Safety Compliance

Approved for US and Canada. CAN/CSA-C22.2 No. Information Technology Equipment.

Approuvé pour les Etats-Unis et le Canada. CAN/CSA-C22.2 No.

60950–1: Sûreté d'équipement de technologie de l'information.

60950–1, UL 60950–1: Safety of

60950–1, UL

CE Compliance For Europe

Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union, including the EMC Directive (2014/30/ EU), the Low Voltage Directive (2014/35/EU), ErP Directive (2009/125/EC), and

My Cloud Home / My Cloud Home Duo User Manual

Compliance and Warranty Information

RoHS Directive (2011/65/Eu). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on ﬁle at Western Digital Europe.

Power Mode

My Cloud Home devices act as a small scale server. As such, they do not support standby mode. The off-mode power consumption is <0.5 watts when the unit is turned off.

Environmental Compliance (China)

Warranty Information

Obtaining Service

WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at

http://support.wdc.com. If the answer is not available or, if you prefer, please

contact WD at the applicable telephone number shown in the front of this document. If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at http://support.wdc.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, WD or the dealer from whom you originally purchased the Product determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product

My Cloud Home / My Cloud Home Duo User Manual

Compliance and Warranty Information

to you. You are responsible for any expenses associated with a claim under this warranty. The beneﬁts provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via http://support.wdc.com.

Limited Warranty

WD warrants that the Product, in the course of its normal use, will for the term deﬁned below, be free from defects in material and workmanship and will conform to WD’s country in which your Product was purchased. The term of your limited warranty is for 2 years in the North, South and Central America region, 2 years in the Europe, the Middle East and Africa region, and 2 years in the Asia otherwise required by law. The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt. WD may at its discretion make extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a) is not present, b) cannot reasonably be rectiﬁed because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the instructions, as found at http://support.wd.com), accident or mishandling while in the possession of someone other than WD. Subject to the limitations above, your sole and exclusive warranty shall be, during the period of warranty speciﬁed above and at WD’s option, the repair or replacement of the Product with an equivalent or better Product. The foregoing warranty of WD shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer.

speciﬁcation therefor. The term of your limited warranty depends on the

Paciﬁc region, unless

speciﬁc alteration is within the scope of the applicable

speciﬁed

The foregoing limited warranty is WD's sole warranty and is applicable only to products sold as new. The remedies provided herein are in lieu of a) any and all other remedies and warranties, whether expressed, implied or statutory, including but not limited to, any implied warranty of merchantability or

ﬁtness for a particular purpose, and b) any and all obligations and liabilities of WD for damages including, but not limited to accidental, consequential, or special damages, or any loss, lost proﬁts or expenses, or lost data arising out of or in connection with the purchase, use, or performance of the Product, even if WD has been advised of the possibility of such damages. In the United States, some states do not allow exclusion or limitations of incidental or consequential damages, so the limitations above may not apply to you. This warranty gives you

speciﬁc legal rights, and you

may also have other rights which vary from state to state.

Warranty Information (Australia/New Zealand)

Nothing in this warranty modiﬁes or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty which is likely to be quick and simple for all parties.

My Cloud Home / My Cloud Home Duo User Manual

identiﬁes WD’s preferred approach to resolving warranty claims

ﬁnancial

Compliance and Warranty Information

No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.

Obtaining Service

http://support.wdc.com. If the answer is not available or, if you prefer, please

beneﬁts provided to you under this warranty are in addition to other

Warranty

WD warrants that the Product, in the course of its normal use, will for the term deﬁned below, be free from defects in material and workmanship and will conform to WD’s speciﬁcations. The term of your warranty is 2 years in Australia and New Zealand, unless otherwise required by law. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional WD return center where the Product was warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with WD

My Cloud Home / My Cloud Home Duo User Manual

ﬁrst shipped by WD. WD may at its discretion make extended

Compliance and Warranty Information

speciﬁcations and instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the asserted defect a) is not present, b) cannot reasonably be rectiﬁed because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the

speciﬁc alteration is within the scope of the applicable instructions, as found at http://support.wdc.com), accident or mishandling while in the possession of someone other than WD.

PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UPAND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD.

In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.

This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is WD’s sole manufacturer’s warranty and is applicable only to Products sold as new.

GNU General Public License (“GPL”)

Firmware incorporated into this product may include third party copyrighted software licensed under the GPL or Lesser General Public License (“LGPL”) (collectively, “GPL Software”) and not Western Digital’s End User License Agreement. In accordance with the GPL, if applicable: 1) the source code for the GPL Software may be downloaded at no charge from http://support.wdc.com or obtained on CD for a nominal charge from http://support.wdc.com or by calling Customer Support within three years of the date of purchase; 2) you may re-use, redistribute, and modify the GPL Software; 3) with respect solely to the GPL Software, no warranty is provided, to the extent permitted by applicable law; and 4) a copy of the GPL is included herewith, may be obtained at http://www.gnu.org, and may also be found at http://support.wdc.com.

Modiﬁcation of or tampering with the Software, including but not limited to any Open Source Software, is solely at your own risk. Western Digital is not responsible for any such

modiﬁcation or tampering. Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital.

My Cloud Home / My Cloud Home Duo User Manual

Compliance and Warranty Information

Third Party Notices – My Cloud Home

MPEG-4 Visual – MPEG-LA

THIS PRODUCT IS LICENSED UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER FOR (i) ENCODING VIDEO IN COMPLIANCE WITH THE MPEG-4 VISUAL STANDARD ("MPEG-4 VIDEO") AND/OR (ii) DECODING MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE MPEG-4 VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL, INTERNAL AND COMMERCIAL USES AND LICENSING MAY BE OBTAINED FROM MPEG LA, LLC. SEE HTTP://WWW.MPEGLA.COM.

H.264 AVC – MPEG-LA

THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM

Third Party Notices – My Cloud Home Duo

MPEG-2 - MPEG-LA

ANY USE OF THIS PRODUCT IN ANY MANNER OTHER THAN PERSONAL USE THAT COMPLIES WITH THE MPEG-2 STANDARD FOR ENCODING VIDEO INFORMATION FOR PACKAGED MEDIA IS EXPRESSLY PROHIBITED WITHOUT A LICENSE UNDER APPLICABLE PATENTS IN THE MPEG-2 PATENT PORTFOLIO, WHICH LICENSE IS AVAILABLE FROM MPEG LA, LLC, 6312 S. Fiddlers Green Circle, Suite 400E, Greenwood Village, Colorado 80111 U.S.A.

MPEG-4 Visual – MPEG-LA

My Cloud Home / My Cloud Home Duo User Manual

Compliance and Warranty Information

H.264 AVC – MPEG-LA

HEVC Advance

My Cloud Home / My Cloud Home Duo User Manual

Index

Accessories - Cables and Power Supply Units 35 Actions - Add Content 14 Add Content In Real Time 14 Adding USB Content 12 Additional Features & Functions 31 App Permissions 31 Auto Camera Backup - Mobile App 11

Backup - Mobile Device Camera 11 Backup - USB Device 12 Browser Compatibility 3

Change My Cloud Account Password - Mobile App

Change My Cloud Account Password - Web App

China RoHS, environmental compliance 37 Compatibility with Internet Browsers 3 Compliance, regulatory 36 Connectors - Back Panel 5

Firmware Version - Mobile App 22 Firmware Version - Web App 24 Front LED Description 4

GNU general public license 40 GPL software 40

H.264 AVC - MPEG License Agreement 41, 42 Handling Precautions 7 HEVC Advance 42

ICES-003/NMB-003 compliance 36 Internet Requirements 3 Invite a User - Mobile App 21

KB 8 - Replace a WD Product 35 Kit Contents 2

Delete Share - Desktop App 19 Delete Share - Mobile App 18 Delete Share - Web App 18 Deleting Content - Mobile App 17 Deleting Content - Web App 17 Desktop App Setup 10 Device Owner - Remove 31 Disk Conﬁguration 25 Disk Conﬁgurations 31 Disk Error Message 31 Drag-and-Drop - Desktop App 14 Drag-and-Drop - Web App 14 Drive Handling Precautions 7

Edit My Cloud Account Name - Mobile App 27 Edit My Cloud Account Name - Web App 29

Proﬁle Picture - Mobile App 27

Edit Edit Proﬁle Picture - Web App 29 Environmental compliance, China RoHS 37 Erase All Data & All Users - Mobile App 23 Erase All Data & All Users - Web App 26 Ethernet Port 5, 6

FCC Class B information 36

Limited Warranty 38

Make Available Manage Settings - Mobile App 31 Managing Services 30 Managing Storage 31 Mobile App Setup 9 Modifying Device Name - Mobile App 22 Modifying Device Name - Web App 24 MPEG-2 License Agreement 41 MPEG-4 Visual - MPEG License Agreement 41

Ofﬂine 13

Operating System Compatibility 3

Ports - Back Panel 5 Power Adapter Compatibility 35 Power Button Description 5 Power Connector 5 Power Mode 37 Precautions for Drive Handling 7 Product Description 4 Product Features 1

My Cloud Home / My Cloud Home Duo User Manual

Product Requirements 3

Reboot Device - Mobile App 22 Reboot Device - Web App 25 Regulatory compliance 36 Remove a Device Owner 31 Remove User - Mobile App 21 Replace a WD Product 35, 37 Reset Button 5, 6 RMA 35, 37 RMA - Replacing a Drive 32

Safety compliance 36 Searching Content 16 Services 30 Set Passcode for Mobile App 28 Share Content - Desktop App 19 Share Content - Mobile App 18 Share Content - Web App 18 Share Device - Mobile App 21 Shut Down Device - Mobile App 23 Shut Down Device - Web App 25 Social and Cloud Import 12 Software Set Up 8 Software, GPL 40 Sync Desktop Content 13 Sync My Cloud Home Content 13 Sync Online Cloud Content 12 Sync to My Cloud 13

Transfer USB Content 12

USB Port(s) 5, 6 Users - Web App 24

View Content 16

Warranty Information 37–39 WD Service, obtaining 37, 39 Web App Setup 10

My Cloud Home / My Cloud Home Duo User Manual

WD, the WD logo and My Cloud are registered trademarks or trademarks of Western Digital Corporation or its afﬁliates in the U.S. and/or other countries. All other marks are the property of their respective owners. Pictures shown may vary from actual product. Product speciﬁcations subject to change without notice. Android, Chrome, Google Drive and Google Play are trademarks of Google Inc. Apple, iPhone, Mac, OS X, macOS, Safari and Time Machine are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Dropbox and the Dropbox logo are trademarks of Dropbox, Inc. Firefox is a registered trademark of the Mozilla Foundation. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license by Apple Inc. Microsoft, Internet Explorer, OneDrive and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Samsung and Galaxy S are all trademarks or registered trademarks of Samsung Electronics Co., Ltd. Plex and Plex Media Server are trademarks of Plex and used under a license. Wi-Fi is a registered trademark of Wi-Fi Alliance. As used for storage capacity, one gigabyte (GB) = one billion bytes and one terabyte (TB) = one trillion bytes. Total accessible capacity varies depending on operating environment.

2018 Western Digital Corporation or its

Western Digital 5601 Great Oaks Parkway San Jose, California 95119 U.S.A.

4779–705163-A03

Wd MY Cloud Home, MY Cloud Home DUO User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Accessing Online Support

Table of Contents

About Your My Cloud Home Device

Features

Kit Contents

Requirements

Desktop and Mobile App Operating System Compatibility

Web Browser Compatibility

Internet Connectivity

Product Description

Front LED

Rear Layout

Power Button

Reset Button

USB Port(s)

Ethernet Port

Handling Precautions

Getting Started

Connecting a My Cloud Home Device

Basic Hardware Connections

Software Set Up

My Cloud Home Mobile App

MyCloud.com Web App

My Cloud Home Desktop App

Registering Your Device

Backup, Sync & Add Content

Backup – Mobile Device Camera

Auto Camera Backup

Backup – USB Device

My Cloud Home Mobile App

Sync Online Cloud Content

Sync Desktop Content

Sync My Cloud Home Content

Add Content – In-Real-Time

Add Content – Drag-and-Drop

MyCloud.com Web App

Desktop App

Apple® Time Machine® Backup

Microsoft® Windows® Backup

Search & Viewing Content

Searching Content

Content Viewing Options

Deleting Content

My Cloud Home Mobile App

MyCloud.com Web App

Sharing Content

Mobile App

Share Content - Mobile App

Delete Share - Mobile App

Web App

Share Content - Web App

Delete Share - Web App

Desktop App

Share Content - Desktop App

Delete Share - Desktop App

Invite or Remove a User

Invite a User - Mobile App

Remove a User - Mobile App

Device Settings

My Cloud Home Mobile App

Modifying Device Name

Firmware Version

Reboot Device

Erase All Data & All Users

Remote Shut Down

MyCloud.com Web App

Modifying Device Name

Firmware Version

Users

Reboot Device

Remote Shut Down

Erase All Data & All Users

Personal Settings

My Cloud Home Mobile App

Edit My Cloud Account Name

Change My Cloud Account Password