Volkswagen Tiguan Reporting Safety Defects 2013 Owner's Manual

Reporting Safety Defects

If you believe that your vehicle has a defect which could cause a crash o r could cau se inj ur y or death,
you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition
to notifying Volkswagen of America, Inc. 0 Hamlin Road, Auburn Hills, MI 26.

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect
exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot
become involved in individual problems between you, your dealer, or Volkswagen of America, Inc.

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1- - - 6 (TTY: 1- - - 3);
go to http://www.nhtsa.gov;
or write to:

Administrator

NHTSA

0 New Jersey Avenue, SE.

Washington, D.C. 90

You can also obtain other information about motor vehicle safety from

http://www.safercar.gov.

Applicable only in Canada

Reporting Safety Defects

If you live in Canada and you believe that your vehicle has a defect that could cause a crash, injury or
death, you should immediately inform Transport Canada, Defect Investigations and Recalls. You
should also notify Volkswagen Canada, Inc.

Transport Canada

Canadian customers who wish to report a safety-related defect to Transport Canada, Defect
Investigations and Recalls, may either call Tran sp ort Can ada toll-free at

Phone: 1- - - 0 or

1- - - 8 (Ottawa region and from other countrie s)

or contact Transport Canada by mail at:

Transport Canada

Motor Vehicle Safety Investigations Laboratory

80 Noel Street

Gatineau, QC

J8Z 0A1

For additional road safety information, please visit the Road Safety website

at:

http://www.tc.gc.ca/eng/roadsafety/menu.htm