Verizon One Talk Admin Portal User Manual

Quick-start
guide

One Talk

One Talk allows your office phone and mobile devices to work together
with one number, so opportunity can find you—wherever you are.

Contents

1 Service initialization page .......................................................................................................................................................................................................................3

2 Line summary ................................................................................................................................................................................................................................................4

3 Time zone ........................................................................................................................................................................................................................................................4

4 User profiles ...................................................................................................................................................................................................................................................4

4.1 Assign lines to users ........................................................................................................................................................................................................................4

4.2 Review 911 addresses ....................................................................................................................................................................................................................5

5 Company schedule.....................................................................................................................................................................................................................................6

6 Optional settings .........................................................................................................................................................................................................................................7

6.1 Manage Auto Receptionist...........................................................................................................................................................................................................7

6.2 Manage Hunt Group .......................................................................................................................................................................................................................8

6.3 Set up Bridging ..................................................................................................................................................................................................................................9

6.4 Set up Simultaneous Ring .......................................................................................................................................................................................................... 11

Admin Portal—Quick-start guide 2

1 Service initialization page

• Access One TalkSM.
® From onetalk.com, log into My Business.

(Fig. 1)

® Once there, there are five dierent

sections on the page. (Fig. 2)

1. Portal navigation. Section 1 will allow you
to navigate to the dierent management
and resource areas of the portal.

2. Shop One Talk. In section 2, you can make
purchases for your lines and devices,
including User, Hunt Group and Auto
Receptionist options.

3. Search and Set. Section 3 allows you to
search by user telephone number and
device. You can also set your company
time zone.

4. Quick tasks. Section 4 gives you quick
links that take you directly to common
tasks to help you set up and manage your
lines and company-wide services.

5. Lines & Devices summary. Section 5
gives you a quick summary of all your
One Talk lines and devices.

Figure 1

1

2

3

4

5

Figure 2

Admin Portal—Quick-start guide 3

2 Line summary

Review the lines (phone numbers) that have
One Talk service within your company. Make
sure you have the right number of lines for
your business.

• This section shows a summary of
One Talk lines tied to your employees’
physical devices.

® Device types include One Talk Desk

Phone, One Talk Mobile Application and
One Talk Dialer.

® You can see the quantity of corporate-

and employee-liable lines that have
One Talk. (Fig. 3)

® The Lines & Devices Summary section

also shows a summary of One Talk lines
(phone numbers) not associated with a
physical device.

- You can find Hunt Group and Auto
Receptionist lines under Quick tasks.

(Fig. 4)

3 Time zone

• Set your company’s time zone.
® The selected time zone will be used

for all features that you set up in
Company Schedule. (Fig. 5)

Figure 3

Figure 4

Figure 5

4 User profiles

4.1 Assign lines to users.

• View and assign company-owned lines

to employees.

1. Click Set Up User Info. (Fig. 6)

Figure 6

Admin Portal—Quick-start guide 4