Verizon One family User Manual

One size does not ﬁt all.

One family. Dierent Unlimited plans. Now go mix and match.

Mix and match your Unlimited family plans.

It’s the end of the one-size-ﬁts-all family plan. Get the plan you need without paying for things you don’t. Now you can choose from three dierent Unlimited plans—all on the same, easy-to-manage account.

4+ lines $40/line 3 lines $50/line 2 lines $65/line 1 line $75/line

Per month, per line purchased on device payment. Plus taxes & fees. When you enroll in Auto Pay. Otherwise add $5 per line.

1,2

Plan details:

Unlimited 4G LTE Data Unlimited Talk & Text DVD-Quality Streaming (480p) Unlimited Mobile Hotspot (Up To 600 Kbps) Verizon Up Rewards Mexico & Canada Talk, Text & Data Included

4+ lines $50/line 3 lines $60/line 2 lines $80/line 1 line $85/line

Per month, per line purchased on device payment. Plus taxes & fees. When you enroll in Auto Pay. Otherwise add $5 per line.

1,2

4+ lines $60/line 3 lines $70/line 2 lines $90/line 1 line $95/line

Per month, per line purchased on device payment. Plus taxes & fees. When you enroll in Auto Pay. Otherwise add $5 per line.

1,2

Plan details:

Premium Unlimited 4G LTE Data (75 GB) Unlimited Talk & Text HD-Quality Streaming (720p; 1080p For $10) Unlimited Mobile Hotspot (20 GB At 4G LTE) Verizon Up Rewards

Mexico & Canada Talk, Text & Data Included 5 TravelPasses Per Month For Use

In More Than 185 Countries

Exclusive 500 GB Of Verizon Cloud

Connected device plans:

You can now add connected devices, like a Jetpack, to any mix-and-match Unlimited plan. Connected devices also get their own Premium 4G LTE data (15 GB) that’s separate from the 4G LTE data you use on your phone.

Plan details:

Premium Unlimited 4G LTE Data (22 GB) Unlimited Talk & Text HD-Quality Streaming (720p) Unlimited Mobile Hotspot (15 GB At 4G LTE) Verizon Up Rewards Mexico & Canada Talk, Text & Data Included

Visit vzw.com/discount-program for details on our special discounts for military families.

Additional $20/line for smartphones still on a contract.

Max 10 lines. Auto Pay (checks, home banking or debit card only) & paper-free billing req’d. In times of congestion, your data may be temporarily slower than other traffic (only after 22 GB/mo on Beyond Unlimited and 75 GB/mo on Above Unlimited). Mobile Hotspot/tethering reduced to speeds up to 600 Kbps (only after 15 GB/mo on Beyond Unlimited and 20 GB/mo on Above Unlimited). Domestic data roaming at 2G speeds; int’l data reduced to 2G speeds after 0.5 GB/day.

Take your talk, text and data with you to Mexico and Canada. 4G World Device required. International data reduced to 2G speeds after 0.5 GB/day. Unlimited calling from the US to Mexico and Canada included at no additional charge. If more than 50% of your talk, text or data usage in a 60-day period is in Mexico or Canada, use of services in those countries may be removed or limited.

Get 5 TravelPasses per month for unlimited talk, text and data in more than 185 countries when you add TravelPass to your line. 4G World Device required. TravelPass includes 0.5 GB/day of high speed data, and speeds are then reduced to 2G. For additional days, TravelPass rates of $10/day apply.

verizonwireless.com 

Don’t need unlimited?

Choose a size that works for you.

GB/$50

Plan details:

Unlimited Talk & Text Share data with up to 10 devices Unlimited International Messaging from the US Mobile Hotspot2 at no extra cost

Add your devices.

• Phones: $20/month3 each

• Tablets/hotspots: $10/month each

• Connected devices1: $5/month each

Your data is yours to keep.

If you don’t use your data, you won’t lose it. Carryover Data automatically rolls over your unused gigs to the end of the following month.

We pulled one over on overages.

Choose Safety Mode and stay online even after you’ve used all your data. With Safety Mode enabled, you won’t be charged overage. Instead, you’ll keep reduced speeds for basic data use like viewing a webpage or checking email.

Plan minutes are for domestic calls from within the Nationwide Voice Coverage Area; see map on page 6. (Mexico and Canada are included without a daily fee on Go Unlimited, Beyond Unlimited and Above Unlimited plans.)

Plan fees are billed monthly. Data overage billed $15/1 GB (rounded up to the nearest 1 GB). Taxes and fees apply.

GB/$70

(switch sizes anytime)

Tablets and internet devices

A data-only plan for accounts that just use data.

Step 1. Select up to 10 data devices.

Devices

Hotspots/USB modems

Tablets $10

Connected devices $5

Step 2. Choose the amount of data to share

with all devices on your account.

Shared data

2 GB $20

4 GB $30

6 GB $40

8 GB $50

10 GB $60

Data overage is $15 per 1 GB.

Monthly account access

(share with up to 10 devices)

†

Basic phones

Single Basic Phone Plan: a single-line plan with unlimited talk and text for basic phones only, without Pay As You Go data rates.

Monthly line access

(per device)

$20

Plan cost per month, plus $20 per month per smartphone purchased on device payment. Taxes and fees apply.

†

For tablets and connected devices only.

Connected devices do not count toward 10-device limit.

Available on capable devices. Wi-Fi encryption and internet security measures are recommended (e.g., ﬁrewall software and current patches for operating systems and applications).

$40/month for smartphones subject to a minimum-term contract.

$10/month each for connected devices with NumberShare, which allows a single mobile number to be shared across multiple compatible devices.

At 2G speeds, streaming audio or video content may be affected.

Plus taxes and fees. Personal email is available for an additional $5/mo.

Additional data expires at the end of every month.

 1.800.256.4646 verizonwireless.com 

Enjoy unlimited minutes and 500 MB of data for one price—just $30/mo.6 Additional data is $5 per 500 MB.

For additional plan information, see page 12. Please see international rates while traveling outside the US on page 9. For coverage details, visit verizonwireless.com/4glte or see the map on page 6.

Download the My Verizon app today.

Manage your entire Verizon account from anywhere, in a tap.

Total Mobile Protection

Why you’ll love being covered:

Great coverage

Receive a replacement device as soon as the next day if your device is lost, stolen or damaged (including water damage) or suffers a postwarranty defect.

Manage your plan in seconds

Get more data or go unlimited at any time, right from the palm of your hand.

Check your bill from anywhere

Easily understand and pay your bill anywhere, anytime.

Coast-to-coast cracked screen repair

Cracked screen repair options—for select smartphones, subject to parts availability—include having a technician come to you, mailing your device in, or visiting one of our authorized repair locations.

International coverage

When traveling internationally, in many destinations you’ll get expedited claim fulfillment for replacements or be quickly reimbursed for cracked screen repairs.

Added ﬂexibility

Need to cover more devices? Total Mobile Protection (TMP) Multi-Device allows you to enroll in additional coverage and protect as many as 10 eligible lines on your account.

Missing something?

Without the Tech Coach app, you’re not getting all of your TMP beneﬁts.

Text “TMP” to 867867 or search the app store after you add TMP to get the Tech Coach app.

Tech Coach can help with:

• Device setup, backup and content transfer

• Wireless and Bluetooth® connections to your car or home

• Connecting your device to other smart devices like Hum or Nest

• Virtually any other question you have about your device

On-demand support

Get on-demand support right from your phone.

Shop the latest devices, day or night

Shop the latest devices and accessories, right from your phone.

Keep tabs on your data

See your data usage and track your data.

 1.800.256.4646 verizonwireless.com 

Visit phoneclaim.com/verizon to check eligibility and the repair option available in

your area.

Fulﬁllment options vary based upon location and availability.

Your account must have 3 eligible lines to be enrolled in TMP Multi-Device’s

Account Based Coverage.

Best network in America

Map Key

4G LTE Data/Voice Coverage

Extended 4G LTE Data Coverage

Extended 1X/3G Data/Voice Coverage

Data/Voice Coverage Not Available

Better matters.

If you’re on Verizon, you’ll connect to LTE Advanced automatically in more than 450 cities, coast to coast.

It means better HD Video streaming. Faster downloads of movies and playlists. Plus, a smoother gaming experience. All on Verizon LTE Advanced.

Important map information:

This map does not guarantee coverage. This map depicts predicted and approximate wireless coverage and may contain areas with limited or no service. Even within a coverage area, many factors, including network capacity, your device, terrain, proximity to buildings, foliage and weather, may aect availability and quality of service. The coverage areas may include networks run by other carriers; some of the coverage depicted is based on their information and public sources, and we cannot guarantee its accuracy. See verizonwireless.com/coveragelocator for additional information.

Handset banner information:

“Extended Network” or “Roaming”: Included add-ons and optional services may not be available.

For more details on 4G coverage, please visit verizonwireless.com/4glte.

 1.800.256.4646 verizonwireless.com 

International plans

With Go Unlimited, Beyond Unlimited and Above Unlimited, you can take your domestic talk, text and data1 with you to Mexico and Canada. Plus, enjoy unlimited calling from the US to Mexico and Canada at no additional charge.

While in the US

Calling or texting family and friends abroad? Verizon has great international long distance plans for you to enjoy unlimited calling.

Unlimited Together

• Unlimited2 long-distance calls from the US to landline phones in 60+ countries and mobile phones in 30+ countries

• Discounted calls to an additional 160+ destinations

Unlimited Together—World

Fee

What’s included

Unlimited Together

• Unlimited2 long-distance calls from the US to Mexico & Canada

• Discounted calls to an additional 220+ countries

Unlimited Together—North America

Fee $5/mo per line

What’s included

If you choose not to add a plan, you’ll be charged standard international long-distance rates starting from 49¢ per minute.

Sending a text or multimedia message is included in the Verizon plan and Go, Beyond and Above Unlimited plans.

Visit verizonwireless.com/international for a complete list of destinations and rates. Visit verizon.cellmaps.com for complete international coverage details. International options are only available with a qualifying domestic plan.

1 4G LTE world-capable device required. Calls to international numbers, other than

the country traveling in, will be charged standard international long-distance rates. 4G data speeds are available for the ﬁrst 0.5 GB used in each 24-hour session; any additional data used will be reduced to 2G speeds for that 24-hour session. TravelPass service may be removed or data speeds may be slowed, if international talk, text or data usage exceeds 50% of total talk, text or data usage

over any 60-day period. 2 When you have a plan with unlimited talk in the US; domestic airtime applies. 3 Rates vary by destination. See vzw.com/ild. 4 Not available on select plans. 5 Multimedia messages to/from Mexico and Canada numbers and text messages

to/from Canada numbers deduct from your domestic messaging plan. Text

messages sent/received while in Canada count as domestic. Text messages

sent/received while in Mexico deduct from International packages. 6 Multimedia messaging rates are the same as in the US, plus international

data roaming charges. To see supported countries, go to verizonwireless.com/

international.

—World

$15/mo per line

Calls to landlines in 60+ countries: $0/min Calls to mobiles in 30+ countries: $0/min Calls to 160+ countries from $0.05/min

—North America

Calls to Mexico & Canada: $0/min Calls to 220+ countries from $0.05/min

Traveling outside the US

We have a range of options to choose from. If you want the freedom to use your device as you want while you’re abroad, we recommend TravelPassSM.

1. TravelPass—for when you want to use your device as you wish

Stay in touch with what matters while traveling. With TravelPass, use your plan as you do at home. You only pay a daily fee on the days you use your phone. To add TravelPass, text TRAVEL to 4004.

Daily

TravelPass

Mexico & Canada

185+ countries

Remember, on Above Unlimited you get 5 TravelPasses each month to use in over 185 countries.

2. Monthly International Plan—for occasional device use

while abroad

Choose between a plan that automatically expires after one month or a recurring monthly plan.

Monthly International Plan in 150+ countries

Overages: 35¢/minute, 5¢/text sent and $25/0.5 GB.

3. Pay As You Go— if you don’t add a plan and you use

your device abroad

Talk rates start at 99¢/min. Messaging6 is 50¢/text sent and 5¢/text received. Data for all countries is $2.05/MB.

World-enabled device required to use your device outside the US.

1,4

fee/line

$10

Domestic plan Allowance

Go, Beyond & Above Unlimited and Verizon XL & higher

Verizon S, M & L and More Everything

All eligible domestic plans

Monthly fee Talk, text & data

• 100 minutes

$70

$130

• 100 texts sent

• Unlimited texts received

• 0.5 GB data

• 250 minutes

• 1,000 texts sent

• Unlimited texts received

• 2 GB data

Your domestic talk, text and data allowance

 1.800.256.4646 verizonwireless.com 

+ 11 hidden pages