Verizon One family User Manual

One size
does not
fit all.

One family.
Dierent Unlimited plans.
Now go mix and match.

Mix and match your
Unlimited family plans.

It’s the end of the one-size-fits-all family plan.
Get the plan you need without paying for things
you don’t. Now you can choose from three
dierent Unlimited plans—all on the same,
easy-to-manage account.

4+ lines $40/line
3 lines $50/line
2 lines $65/line
1 line $75/line

Per month, per line purchased on device payment. Plus taxes & fees.
When you enroll in Auto Pay. Otherwise add $5 per line.

1,2

Plan details:

Unlimited 4G LTE Data
Unlimited Talk & Text
DVD-Quality Streaming (480p)
Unlimited Mobile Hotspot (Up To 600 Kbps)
Verizon Up Rewards
Mexico & Canada Talk, Text & Data Included

4+ lines $50/line
3 lines $60/line
2 lines $80/line
1 line $85/line

Per month, per line purchased on device payment. Plus taxes & fees.
When you enroll in Auto Pay. Otherwise add $5 per line.

1,2

4+ lines $60/line
3 lines $70/line
2 lines $90/line
1 line $95/line

Per month, per line purchased on device payment. Plus taxes & fees.
When you enroll in Auto Pay. Otherwise add $5 per line.

1,2

Plan details:

Premium Unlimited 4G LTE Data (75 GB)
Unlimited Talk & Text
HD-Quality Streaming (720p; 1080p For $10)
Unlimited Mobile Hotspot (20 GB At 4G LTE)
Verizon Up Rewards

3

Mexico & Canada Talk, Text & Data Included
5 TravelPasses Per Month For Use

In More Than 185 Countries

4

3

Exclusive 500 GB Of Verizon Cloud

Connected device plans:

You can now add connected devices, like a
Jetpack, to any mix-and-match Unlimited plan.
Connected devices also get their own Premium
4G LTE data (15 GB) that’s separate from the
4G LTE data you use on your phone.

Plan details:

Premium Unlimited 4G LTE Data (22 GB)
Unlimited Talk & Text
HD-Quality Streaming (720p)
Unlimited Mobile Hotspot (15 GB At 4G LTE)
Verizon Up Rewards
Mexico & Canada Talk, Text & Data Included

3

Visit vzw.com/discount-program for details
on our special discounts for military families.

1

Additional $20/line for smartphones still on a contract.

2

Max 10 lines. Auto Pay (checks, home banking or debit card only) & paper-free
billing req’d. In times of congestion, your data may be temporarily slower than
other traffic (only after 22 GB/mo on Beyond Unlimited and 75 GB/mo on Above
Unlimited). Mobile Hotspot/tethering reduced to speeds up to 600 Kbps (only after
15 GB/mo on Beyond Unlimited and 20 GB/mo on Above Unlimited). Domestic
data roaming at 2G speeds; int’l data reduced to 2G speeds after 0.5 GB/day.

3

Take your talk, text and data with you to Mexico and Canada. 4G World Device
required. International data reduced to 2G speeds after 0.5 GB/day. Unlimited
calling from the US to Mexico and Canada included at no additional charge.
If more than 50% of your talk, text or data usage in a 60-day period is in Mexico
or Canada, use of services in those countries may be removed or limited.

4

Get 5 TravelPasses per month for unlimited talk, text and data in more than
185 countries when you add TravelPass to your line. 4G World Device required.
TravelPass includes 0.5 GB/day of high speed data, and speeds are then
reduced to 2G. For additional days, TravelPass rates of $10/day apply.

verizonwireless.com 

S

M

L

Don’t need unlimited?

S

M

4

*

L

8

*

Choose a size that works for you.

GB/$50

Plan details:

Unlimited Talk & Text
Share data with up to 10 devices
Unlimited International Messaging from the US
Mobile Hotspot2 at no extra cost

Add your devices.

• Phones: $20/month3 each

• Tablets/hotspots: $10/month each

• Connected devices1: $5/month each

Your data is yours to keep.

If you don’t use your data, you won’t lose it.
Carryover Data automatically rolls over your
unused gigs to the end of the following month.

We pulled one over on overages.

Choose Safety Mode and stay online even after
you’ve used all your data. With Safety Mode
enabled, you won’t be charged overage. Instead,
you’ll keep reduced speeds for basic data use
like viewing a webpage or checking email.

Plan minutes are for domestic calls from within the Nationwide
Voice Coverage Area; see map on page 6. (Mexico and Canada
are included without a daily fee on Go Unlimited, Beyond
Unlimited and Above Unlimited plans.)

Plan fees are billed monthly. Data overage billed $15/1 GB
(rounded up to the nearest 1 GB). Taxes and fees apply.

GB/$70

1

(switch sizes anytime)

4

5

Tablets and internet devices

A data-only plan for accounts that just use data.

Step 1. Select up to 10 data devices.

Devices

Hotspots/USB modems

Tablets $10

Connected devices $5

Step 2. Choose the amount of data to share

with all devices on your account.

Shared data

2 GB $20

4 GB $30

6 GB $40

8 GB $50

10 GB $60

Data overage is $15 per 1 GB.

Monthly account access

(share with up to 10 devices)

†

Basic phones

Single Basic Phone Plan: a single-line plan with
unlimited talk and text for basic phones only,
without Pay As You Go data rates.

Monthly
line access

(per device)

$20

*

Plan cost per month, plus $20 per month per smartphone purchased on device
payment. Taxes and fees apply.

†

For tablets and connected devices only.

1

Connected devices do not count toward 10-device limit.

2

Available on capable devices. Wi-Fi encryption and internet security measures are
recommended (e.g., firewall software and current patches for operating systems
and applications).

3

$40/month for smartphones subject to a minimum-term contract.

4

$10/month each for connected devices with NumberShare, which allows a single
mobile number to be shared across multiple compatible devices.

5

At 2G speeds, streaming audio or video content may be affected.

6

Plus taxes and fees. Personal email is available for an additional $5/mo.

7

Additional data expires at the end of every month.

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Enjoy unlimited minutes and 500 MB of data for one
price—just $30/mo.6 Additional data is $5 per 500 MB.

For additional plan information, see page 12. Please see
international rates while traveling outside the US on page 9.
For coverage details, visit verizonwireless.com/4glte or see
the map on page 6.

7

Download the
My Verizon app today.

Manage your entire Verizon account
from anywhere, in a tap.

Total Mobile Protection

Why you’ll love being covered:

Great coverage

Receive a replacement device as soon as the next
day if your device is lost, stolen or damaged (including
water damage) or suffers a postwarranty defect.

Manage your plan in seconds

Get more data or go unlimited at any time,
right from the palm of your hand.

Check your bill from anywhere

Easily understand and pay your bill
anywhere, anytime.

Coast-to-coast cracked screen repair

Cracked screen repair options—for select
smartphones, subject to parts availability—include
having a technician come to you, mailing your device
in, or visiting one of our authorized repair locations.

1

International coverage

When traveling internationally, in many destinations
you’ll get expedited claim fulfillment for replacements
or be quickly reimbursed for cracked screen repairs.

Added flexibility

Need to cover more devices? Total Mobile Protection
(TMP) Multi-Device allows you to enroll in additional
coverage and protect as many as 10 eligible lines on
your account.

3

Missing something?

Without the Tech Coach app, you’re not getting all
of your TMP benefits.

Text “TMP” to 867867 or search the app store after
you add TMP to get the Tech Coach app.

Tech Coach can help with:

• Device setup, backup and content transfer

• Wireless and Bluetooth® connections to your car
or home

• Connecting your device to other smart devices
like Hum or Nest

• Virtually any other question you have about
your device

2

On-demand support

Get on-demand support right from your phone.

Shop the latest devices, day or night

Shop the latest devices and accessories,
right from your phone.

Keep tabs on your data

See your data usage and track your data.

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1

Visit phoneclaim.com/verizon to check eligibility and the repair option available in

your area.

2

Fulfillment options vary based upon location and availability.

3

Your account must have 3 eligible lines to be enrolled in TMP Multi-Device’s

Account Based Coverage.

Best network in America

Map Key

4G LTE Data/Voice Coverage

Extended 4G LTE Data Coverage

Extended 1X/3G Data/Voice Coverage

Data/Voice Coverage Not Available

Better matters.

If you’re on Verizon, you’ll connect to LTE Advanced
automatically in more than 450 cities, coast to coast.

It means better HD Video streaming. Faster downloads
of movies and playlists. Plus, a smoother gaming
experience. All on Verizon LTE Advanced.

Important map information:

This map does not guarantee coverage. This map depicts predicted
and approximate wireless coverage and may contain areas with limited
or no service. Even within a coverage area, many factors, including
network capacity, your device, terrain, proximity to buildings, foliage
and weather, may aect availability and quality of service. The coverage
areas may include networks run by other carriers; some of the coverage
depicted is based on their information and public sources, and we cannot
guarantee its accuracy. See verizonwireless.com/coveragelocator for
additional information.

Handset banner information:

“Extended Network” or “Roaming”: Included add-ons and optional
services may not be available.

For more details on 4G coverage, please visit verizonwireless.com/4glte.

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International plans

With Go Unlimited, Beyond Unlimited and Above
Unlimited, you can take your domestic talk, text
and data1 with you to Mexico and Canada. Plus,
enjoy unlimited calling from the US to Mexico
and Canada at no additional charge.

While in the US

Calling or texting family and friends abroad? Verizon has
great international long distance plans for you to enjoy
unlimited calling.

Unlimited Together

• Unlimited2 long-distance calls from the US to landline phones
in 60+ countries and mobile phones in 30+ countries

• Discounted calls to an additional 160+ destinations

Unlimited Together—World

Fee

What’s
included

Unlimited Together

• Unlimited2 long-distance calls from the US to Mexico & Canada

• Discounted calls to an additional 220+ countries

Unlimited Together—North America

Fee $5/mo per line

What’s
included

If you choose not to add a plan, you’ll be charged standard
international long-distance rates starting from 49¢ per minute.

Sending a text or multimedia message is included in the
Verizon plan and Go, Beyond and Above Unlimited plans.

Visit verizonwireless.com/international for a complete list of destinations and rates.
Visit verizon.cellmaps.com for complete international coverage details.
International options are only available with a qualifying domestic plan.

1 4G LTE world-capable device required. Calls to international numbers, other than

the country traveling in, will be charged standard international long-distance
rates. 4G data speeds are available for the first 0.5 GB used in each 24-hour
session; any additional data used will be reduced to 2G speeds for that 24-hour
session. TravelPass service may be removed or data speeds may be slowed, if
international talk, text or data usage exceeds 50% of total talk, text or data usage

over any 60-day period.
2 When you have a plan with unlimited talk in the US; domestic airtime applies.
3 Rates vary by destination. See vzw.com/ild.
4 Not available on select plans.
5 Multimedia messages to/from Mexico and Canada numbers and text messages

to/from Canada numbers deduct from your domestic messaging plan. Text

messages sent/received while in Canada count as domestic. Text messages

sent/received while in Mexico deduct from International packages.
6 Multimedia messaging rates are the same as in the US, plus international

data roaming charges. To see supported countries, go to verizonwireless.com/

international.

SM

—World

$15/mo per line

Calls to landlines in 60+ countries: $0/min
Calls to mobiles in 30+ countries: $0/min
Calls to 160+ countries from $0.05/min

SM

—North America

Calls to Mexico & Canada: $0/min
Calls to 220+ countries from $0.05/min

Traveling outside the US

We have a range of options to choose from. If you want
the freedom to use your device as you want while you’re
abroad, we recommend TravelPassSM.

1. TravelPass—for when you want to use your device
as you wish

Stay in touch with what matters while traveling. With
TravelPass, use your plan as you do at home. You only pay a
daily fee on the days you use your phone. To add TravelPass,
text TRAVEL to 4004.

Daily

TravelPass

Mexico &
Canada

185+
countries

Remember, on Above Unlimited you get 5 TravelPasses
each month to use in over 185 countries.

2. Monthly International Plan—for occasional device use

3

while abroad

Choose between a plan that automatically expires after one
month or a recurring monthly plan.

Monthly
International
Plan in 150+
countries

Overages: 35¢/minute, 5¢/text sent and $25/0.5 GB.

3. Pay As You Go— if you don’t add a plan and you use

your device abroad

Talk rates start at 99¢/min. Messaging6 is 50¢/text sent
and 5¢/text received. Data for all countries is $2.05/MB.

World-enabled device required to use your device outside the US.

1,4

fee/line

$0

$5

$10

Domestic plan Allowance

Go, Beyond &
Above Unlimited
and Verizon XL
& higher

Verizon S, M & L
and More
Everything

All eligible
domestic plans

Monthly fee Talk, text & data

• 100 minutes

$70

$130

• 100 texts sent

• Unlimited texts received

• 0.5 GB data

• 250 minutes

• 1,000 texts sent

• Unlimited texts received

• 2 GB data

Your
domestic
talk, text
and data
allowance

5

5

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Optional services pricing

Messaging per-use
rates for plans without

Price

Unlimited Messaging

20¢ per text sent
(per recipient) or received

Tex ts

(including Canada, Mexico,
Puerto Rico and the US
Virgin Islands)

Multimedia Messages
(including picture, video,
voice, audio, location,
group and contact
messages)

25¢ per multimedia message
sent (per recipient) or
received (including Canada,
Mexico, Puerto Rico
and the US Virgin Islands)

Push to Talk Plus

Push to Talk Plus calling when added
to a basic or smartphone plan. Data
usage may apply.

1

Family Safeguards

Verizon Smart Family Premium

™2

Pause the internet, locate family
members, manage content and more.

Verizon Smart Family

™2

Pause the internet, manage content
and more.

Name ID

Caller Name ID $2.99/mo

Tones

$5/mo

$9.99/mo

$4.99/mo

VZ Navigator® (Not all pricing options available on all devices.)

Monthly service

Daily service

$9.99/line (basic phones)

$4.99/line (smartphones)

99¢/line for smartphones
or basic phones

Information

$1.99/call

411 Search

Up to 3 numbers can be
provided per call.

Voice Mail

Premium Visual Voice Mail
(for Android™, Windows® and
BlackBerry®)

Manage voice messages from your
phone’s screen, enjoy a larger inbox,

$2.99/mo

create up to 20 personal greetings,
plus read your voice mails with
Voice Mail to Text.

Voice Mail to Text for iPhone

®

Have voice messages delivered to
you as text messages so you can

$2.99/mo
discreetly read your voice messages
without listening to them.

Verizon Roadside Assistance

Monthly service

Pay per use

3

$3/line

$69.95 using credit card at time
of dispatch

Detailed billing

Ringback Tones

For Nationwide Messaging Plans designed specifically for deaf or hard-of-hearing
customers, visit verizonwireless.com/accessibility.

Text and multimedia messages are billed when received, whether or not you
open them.

Data usage applies to Tones, VZ Navigator, Verizon Cloud, Verizon Smart Family
Premium, Premium Visual Voice Mail and Mobile Email, and will be charged
according to your data package.

1

Data usage will be billed according to your data plan. Usage may vary; average
is approximately 125 MB/mo. Not available with international plans, including
Mexico & Canada.

2

Subject to additional terms and conditions, which can be viewed at
verizonwireless.com/support/verizon-smart-family-legal.

3

Coverage becomes effective 48 hours after enrollment in the program.

4

Subject to additional terms and conditions, which can be viewed at
verizonwireless.com/support/terms/products/cloud.html.

5

Verizon Cloud is available on any Android and iOS smartphones and tablets
and accessible on any PC or Mac.

$1.99/Ringback Tone per year
(plus 99¢/mo subscription service)

Printed detailed bill

Verizon Cloud

500 GB $5/mo per line

1 TB $9.99/mo per line

Contacts only

$1.99/mo per line or available at
no charge through My Verizon

4

Available at no cost to all Verizon
Plan customers who install the
Verizon Cloud app on their
smartphone.

5

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Customer Agreement & Important Information

Additional plan information

Minimum contract term: Each line requires a month-to-month
or two-year contract.

Activation/upgrade fees: Activation fee: up to $40 per line.
Upgrade fee: up to $40 per device when upgrading to a
new device.

Early termination fees: The early termination fee is up to $175,
or up to $350 if your contract term results from your purchase
of an advanced device (e.g., a smartphone or netbook).

Taxes, surcharges and fees: The market you’re in determines
taxes, surcharges and fees, such as E911 and gross receipt
charges. As of June 1, 2018, they can add between 7% and
46% to your standard monthly access and other charges.

Monthly Federal Universal Service (17.9% of interstate and
international telecom charges, as of July 1, 2018; varies
quarterly based on FCC rate), Regulatory (21¢ per voice­capable line; 2¢ per data-only line) and Administrative ($1.23
per voice-capable line; 6¢ per data-only line) charges are
VerizonWireless charges, not taxes, and are subject to
change. For more details on these VerizonWireless charges,
call 1.888.684.1888.

Business customers: Business customers who sign a
Major Account Agreement should review that agreement
to determine any applicable early termination, activation
or upgrade fees.

Customer Agreement

(Para una copia de este documento en español, visite nuestro
website: verizonwireless.com/espanol)

Thanks for choosing Verizon. In this Customer Agreement
(“Agreement”), you’ll find important information about your
wireless Service, including:

• our ability to make changes to your Service or this
Agreement’s terms,

• our liability if things don’t work as planned and how any
disputes between us must be resolved in arbitration or
small claims court.

My Service

Your Service terms and conditions are part of this Agreement.

Your Plan includes your monthly allowances and features,
where you can use them (your “Coverage Area”), and their
monthly and pay-per-use charges. You can also subscribe to
several Optional Services, like international service plans or
equipment protection services. Together, your Plan, features
you use, and any Optional Services you select are your Service.
Your billing and shipping addresses, and your primary place of

use, must be within the areas served by the network Verizon
owns and operates. The current version of this Agreement and
the terms and conditions for your Service are available online
at verizonwireless.com.

By using the Service you are agreeing to every provision
of this Agreement whether or not you have read it. This
agreement also applies to all lines on your account and
anyone who uses your Service.

Cancellation

You can cancel a line of Service within 14 days of accepting
this Agreement without having to pay an early termination fee
as long as you return, within the applicable return period, any
equipment you purchased from us or one of our authorized
agents at a discount in connection with your acceptance of
this Agreement, but you’ll still have to pay for your Service
through that date. If you signed up for Prepaid Service, no
refunds will be granted after 14 days or if your account has
been activated. See vzw.com/returnpolicy for complete
details and information on returning your equipment.

My privacy

We collect personal information about you. By entering into
this Agreement, you consent to our data collection, use and
sharing practices described in our Privacy Policy. It is your
responsibility to notify people who connect devices through
your mobile hotspot, Jetpack or wireless router that we will
collect, use and share information about their device and use
of the Service in accordance with our Privacy Policy. We
provide you with choices to limit, in certain circumstances,
our use of the data we have about you. You can review these
choices at verizon.com/privacy#limits. If there are additional
specific advertising and marketing practices for which your
consent is necessary, we will seek your consent (such as
through the privacy-related notices you receive when you
purchase or use our products and services) before engaging
in those practices. You can find out how we use, share and
protect the information we collect about you in the Verizon
Privacy Policy, available at verizon.com/privacy.

If you subscribe to Service for which usage charges are billed
at the end of the billing period (“Postpay Service”), we may
investigate your credit history at any time. If you’d like the
name and address of any credit agency that gives us a credit
report about you, just ask.

Many services and applications offered through your device
may be provided by third parties. Before you use, link to or
download a service or application provided by a third party,
you should review the terms of such service or application
and applicable privacy policy. Personal information you submit
may be read, collected or used by the service or application
provider and/or other users of those forums.

You consent to allow Verizon and anyone who collects on our
behalf to contact you about your account status, including
past due or current charges, using prerecorded calls, email
and calls or messages delivered by an automatic telephone
dialing system to any wireless phone number, other contact
number or email address you provide. Verizon will treat any
email address you provide as your private email that is not
accessible by unauthorized third parties. Unless you notify
us that your wireless service is based in a different time zone,
calls will be made to your cellular device during permitted
calling hours based upon the time zone affiliated with the
mobile telephone number you provide.

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What happens if my Postpay Service is canceled
before the end of my contract term?

If you’re signing up for Postpay Service, you’re agreeing to
subscribe to a line of Service either on a month-to-month
basis or for a minimum contract term, as shown on your
receipt or order confirmation. (If your Service is suspended
without billing or at a reduced billing rate, that time doesn’t
count toward completing your contract term.) Once you’ve
completed your contract term, you’ll automatically become a
customer on a month-to-month basis for that line of Service.

If you purchased a device on a monthly installment
agreement and cancel service, you should check that
agreement to determine if you have to immediately pay off
the balance. If your line of service has a contract term and
you cancel that line, or if we cancel it for good cause, during
that contract term, you’ll have to pay an early termination
fee. If your contract term results from your purchase of an
advanced device, your early termination fee will be $350,
which will decline by $10 per month upon completion of
months 7 – 17, $20 per month upon completion of months
18 – 22, $60 upon completion of month 23 and will be $0
upon completion of the contract term. For other contract
terms, your early termination fee will be $175, which will
decline by $5 per month upon completion of months 7 – 17,
$10 per month upon completion of months 18 – 22, $30 upon
completion of month 23 and will be $0 upon completion
of your contract term. Cancellations will become effective
on the last day of that month’s billing cycle, and you are

responsible for all charges incurred until then. Also, if you
bought your wireless device from an authorized agent or
third-party vendor, you should check whether it charges a
separate termination fee.

Can I take my wireless phone number to another
carrier?

You may be able to transfer, or “port,” your wireless phone
number to another carrier. If you port a number from us, we’ll
treat it as though you asked us to cancel your Service for that
number. After the porting is completed, you won’t be able to
use our service for that number, but you’ll remain responsible
for all fees and charges through the end of that billing cycle,
just like any other cancellation. If you’re a Prepaid customer,
you won’t be entitled to a refund of any balance on your
account. If you port a number to us, please be aware that we
may not be able to provide some services right away, such as
911 location services. You don’t have any rights to your wireless
phone number, except for any right you may have to port it.

Can I have someone else manage my Postpay
account?

No problem—just tell us by phone, in person, or in writing.
You can appoint someone to manage your Postpay account.
The person you appoint will be able to make changes to
your account, including adding new lines of Service, buying
new wireless devices, and extending your contract term.
Any changes that person makes will be treated as
modifications to this Agreement.

Can Verizon change this Agreement or my Service?

We may change prices or any other term of your Service or
this Agreement at any time, but we’ll provide notice first,
including written notice if you have Postpay Service. If you use
your Service after the change takes effect, that means you’re
accepting the change. If you’re a Postpay customer and a
change to your Plan or this Agreement has a material adverse

effect on you, you can cancel the line of Service that has been
affected within 60 days of receiving the notice with no early
termination fee if we fail to negate the change after you notify
us of your objection to it. Notwithstanding this provision, if we
make any changes to the dispute resolution provision of this
Agreement, such changes will not affect the resolution of any
disputes that arose before such change.

My wireless device

Your wireless device must comply with Federal Communications
Commission regulations, be certified for use on our network,
and be compatible with your Service. Please be aware that we
may change your wireless device’s software, applications or
programming remotely, without notice. This could affect your
stored data, or how you’ve programmed or use your wireless
device. By activating Service that uses a SIM (Subscriber
Identity Module) card, you agree we own the intellectual
property and software in the SIM card, that we may change the
software or other data in the SIM card remotely and without
notice, and we may utilize any capacity in the SIM card for
administrative, network, business and/or commercial purposes.

Internet access

If you download or use applications, services or software
provided by third parties (including voice applications), 911
or E911, or other calling functionality, may work differently
than services offered by us or may not work at all. Please
review all terms and conditions of such third-party products.
VerizonWireless is not responsible for any third-party
information, content, applications or services you access,
download or use on your device. You are responsible for
maintaining virus and other internet security protections
when accessing these third-party products or services.
For additional information, visit the Verizon Content Policy at
responsibility.verizon.com/contentpolicy. For more information
regarding content filters, visit verizonwireless.com/solutions­and-services/content-filters. For information about our network
management practices for our broadband internet access
services, visit verizon.com/about/our-company/open-internet.

Where and how does Verizon Service work?

Wireless devices use radio transmissions, so unfortunately
you can’t get Service if your device isn’t in range of a
transmission signal. And please be aware that even within
your Coverage Area, many things can affect the availability
and quality of your Service, including network capacity, your
device, terrain, buildings, foliage and weather.

How does Verizon calculate my charges?

You agree to pay all access, usage and other charges that
you or any other user of your wireless device incurred. If
multiple wireless devices are associated with your account,
you agree to pay all charges incurred by users of those
wireless devices. For charges based on the amount of time
used or data sent or received, we’ll round up any fraction to
the next full minute or, depending on how you’re billed for
data usage, the nex
calls, usage time starts when you first press Send or the call
connects to a network, and for incoming calls, it starts when
the call connects to a network (which may be before it rings).
Usage time may end several seconds after you press End or
after the call disconnects. For calls made on our network,
we charge only for calls that are answered, including by
machines. For Postpay Service, usage cannot always be
processed right away and may be included in a later bill, but
the usage will still count towards your allowance for the month
when the Service was used.

t full megabyte or gigabyte. For outgoing

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What charges are set by Verizon?

Our charges may also include Federal Universal Service,
Regulatory and Administrative Charges, and we may also
include other charges related to our governmental costs.
We set these charges; they aren’t taxes, they aren’t required
by law, they are not necessarily related to anything the
government does, they are kept by us in whole or in part,
and the amounts and what they pay for may change.

Government taxes, fees and surcharges

You must pay all taxes, fees and surcharges set by federal,
state and local governments. Please note that we may
not always be able to notify you in advance of changes to
these charges.

What is roaming?

You’re “roaming” whenever your wireless device connects to a
network outside your Coverage Area or connects to another
carrier’s network, which could happen even within your
Coverage Area. There may be higher rates or extra charges
(including charges for long distance, tolls or calls that don’t
connect) and your data service may be limited or slowed
when roaming.

How can I prevent unintended charges on my bill?

Many services and applications are accessible on or through
wireless devices, including purchases of games, movies, music
and other content. Some of these services are provided by
Verizon. Others are provided by third parties that may offer
the option to bill the charges to your Verizon bill or other
methods of payment. Charges may be one-time or recurring.
The amount and frequency of the charges will be disclosed
to you or the person using your device or a device associated
with your account at the time a purchase is made. If the
purchaser chooses to have the charges billed to your account,
such charges will become part of the amount due for that
billing cycle. Verizon offers tools to block or restrict these
services, and to block all billing for third-party services on
your Verizon Wireless bill, at verizonwireless.com/myverizon.
We do not support calls to 900, 976 and certain other
international premium rate numbers.

How and when can I dispute charges?

If you’re a Postpay customer, you can dispute your bill within
180 days of receiving it, but unless otherwise provided by law
or unless you’re disputing charges because your wireless
device was lost or stolen, you still have to pay all charges until
the dispute is resolved. If you’re a Prepaid customer, you can
dispute a charge within 180 days of the date the disputed
charge was incurred. YOU MAY CALL US TO DISPUTE

CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH
YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR
RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS
CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO
US AT THE CUSTOMER SERVICE ADDRESS ON YOUR
BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE
FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN
THE 180-DAY PERIOD MENTIONED ABOVE. IF YOU DO
NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN
THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR
RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND
TO BRING AN ARBITRATION OR SMALL CLAIMS CASE
REGARDING ANY SUCH DISPUTE.

What are my rights for dropped calls or interrupted
service?

If you drop a call in your Coverage Area, redial. If it’s answered
within 5 minutes, call us within 90 days if you’re a Postpay
customer, or within 45 days if you’re a Prepaid customer, and
we’ll give you a 1-minute airtime credit. If you’re a Postpay
customer and you lose Service in your Coverage Area for
more than 24 hours in a row and we’re at fault, call us within
180 days and we’ll give you a credit for the time lost. Please
be aware that these are your only rights for dropped calls or
interrupted Service.

Billing and payments

If you’re a Postpay customer and we don’t get your payment
on time, we will charge you a late fee of up to 1.5 percent per
month (18 percent per year) on the unpaid balance, or a flat
$5 per month, whichever is greater, if allowed by law in the
state of your billing address. (If you choose to have your
Service billed by another company (pursuant to a Verizon­approved program), late fees are set by that company and
may be higher than our late fees.) Late fees are part of the
rates and charges you agree to pay. If you fail to pay on time
and we refer your account(s) to a third party for collection, a
collection fee will be assessed and will be due at the time of
the referral to the third party. The fee will be calculated at the
maximum percentage permitted by applicable law, not to
exceed 18 percent. We may require a deposit at the time of
activation or afterward, or an increased deposit. We’ll pay
simple interest on any deposit at the rate the law requires. We
may apply deposits or payments in any order to any amounts
you owe us on any account. If your final credit balance is less
than $1, we will refund it only if you ask. If your service is
suspended or terminated, you may have to pay a fee to have
service reactivated.

If you’re a Prepaid customer, you may replenish your balance
at any time before the expiration date by providing us with
another payment. If you maintain a Prepaid account balance,
it may not exceed $1,000 and you may be prevented from
replenishing if your balance reaches $1,000. We may apply
your payments to any amounts you may owe us if your earlier
account replenishment payments had been reversed. We will
suspend service when your account reaches the expiration
date and any unused balance will be forfeited.

We may charge you up to $25 for any returned check. If you
make a payment, or make a payment arrangement, through a
call center representative, we may charge you an Agent
Assistance Fee of $7.

What if my wireless device gets lost or stolen?

We’re here to help. It’s important that you notify us right away,
so we can suspend your Service to keep someone else from
using it. If you’re a Postpay customer and your wireless device
is used after the loss or theft but before you report it, and you
want a credit for any charges for that usage, we’re happy to
review your account activity and any other information you’d
like us to consider. Keep in mind that you may be held
responsible for the charges if you delayed reporting the loss
or theft without good reason, but you don’t have to pay any
charges you dispute while they are being investigated. If you
are a California customer and we haven’t given you a courtesy
suspension of recurring monthly charges during the past year,
we’ll give you one for 30 days or until you replace or recover
your wireless device, whichever comes first.

 1.800.256.4646 verizonwireless.com 

What are Verizon’s rights to limit or end service or
end this Agreement?

We can, without notice, limit, suspend or end your Service or
any agreement with you for any good cause, including, but
not limited to: (1) if you: (a) breach this agreement; (b) resell
your Service; (c) use your Service for any illegal purpose,
including use that violates trade and economic sanctions and
prohibitions promulgated by any US governmental agency;
(d) install, deploy or use any regeneration equipment or similar
mechanism (for example, a repeater) to originate, amplify,
enhance, retransmit or regenerate an RF signal without our
permission; (e) steal from or lie to us; or, if you’re a Postpay
customer; (f) do not pay your bill on time; (g) incur charges
larger than a required deposit or billing limit, or materially in
excess of your monthly access charges (even if we haven’t
yet billed the charges); (h) provide credit information we can’t
verify; or (i) are unable to pay us or go bankrupt; or (2) if you,
any user of your device or any line of service on your account,
or any account manager on your account: (a) threaten, harass,
or use vulgar and/or inappropriate language toward our
representatives; (b) interfere with our operations; (c) “spam,”
or engage in other abusive messaging or calling; (d) modify
your device from its manufacturer’s specifications; or (e) use
your Service in a way that negatively affects our network or
other customers. We can also temporarily limit your Service
for any operational or governmental reason.

Am I eligible for special discounts?

If you’re a Postpay customer, you may be eligible for a
discount if you are and remain affiliated with an organization
that has an agreement with us. Unless your discount is
through a government employee discount program, we may
share certain information about your Service (including your
name, your wireless telephone number and your total monthly
charges) with your organization from time to time to make
sure you’re still eligible. We may adjust or remove your
discount according to your organization’s agreement with
us, and remove your discount if your eligibility ends or your
contract term expires. In any case, this won’t be considered
to have a material adverse effect on you.

Disclaimer of warranties

We make no representations or warranties, express or
implied, including, to the extent permitted by applicable
law, any implied warranty of merchantability or fitness for
a particular purpose, about your Service, your wireless
device, or any applications you access through your wireless
device. We do not warrant that your wireless device will
work perfectly or will not need occasional upgrades or
modifications, or that it will not be negatively affected by
network-related modifications, upgrades or similar activity.

Waivers and limitations of liability

You and Verizon both agree to limit claims against each other
solely to direct damages. That means neither of us will claim
any damages that are indirect, special, consequential,
incidental, treble or punitive. For example, disallowed
damages include those arising out of a Service or device
failure, unauthorized access or changes to your account or
device, or the use of your account or device to access or
make changes to an account with another entity, such as a
financial entity, without authorization. This limitation and
waiver will apply regardless of the theory of liability. It also
applies if you bring a claim against one of our suppliers, to the

extent we would be required to indemnify the supplier for the
claim. You agree we aren’t responsible for problems caused by

you or others, or by any act of God. You also agree we aren’t
liable for missed or deleted voice mails or other messages, or
for any information (like pictures) that gets lost or deleted if
we work on your device. If another wireless carrier is involved
in any problem (for example, while you’re roaming), you also
agree to any limitations of liability that it imposes.

How do I resolve disputes with Verizon?

WE HOPE TO MAKE YOU A HAPPY CUSTOMER, BUT IF
THERE’S AN ISSUE THAT NEEDS TO BE RESOLVED, THIS
SECTION OUTLINES WHAT’S EXPECTED OF BOTH OF US.

YOU AND VERIZON BOTH AGREE TO RESOLVE DISPUTES
ONLY BY ARBITRATION OR IN SMALL CLAIMS COURT.
YOU UNDERSTAND THAT BY THIS AGREEMENT YOU ARE
GIVING UP THE RIGHT TO BRING A CLAIM IN COURT OR
IN FRONT OF A JURY. WHILE THE PROCEDURES MAY BE
DIFFERENT, AN ARBITRATOR CAN AWARD YOU THE
SAME DAMAGES AND RELIEF, AND MUST HONOR THE
SAME TERMS IN THIS AGREEMENT, AS A COURT WOULD.
IF THE LAW ALLOWS FOR AN AWARD OF ATTORNEYS’
FEES, AN ARBITRATOR CAN AWARD THEM TOO. WE
ALSO BOTH AGREE THAT:

 THE FEDERAL ARBITRATION ACT APPLIES TO THIS
AGREEMENT. EXCEPT FOR SMALL CLAIMS COURT
CASES, ANY DISPUTE THAT IN ANY WAY RELATES TO
OR ARISES OUT OF THIS AGREEMENT OR FROM ANY
EQUIPMENT, PRODUCTS AND SERVICES YOU RECEIVE
FROM US OR FROM ANY ADVERTISING FOR ANY SUCH
PRODUCTS OR SERVICES, INCLUDING ANY DISPUTES
YOU HAVE WITH OUR EMPLOYEES OR AGENTS, WILL BE
RESOLVED BY ONE OR MORE NEUTRAL ARBITRATORS
BEFORE THE AMERICAN ARBITRATION ASSOCIATION
“AAA” OR BETTER BUSINESS BUREAU “BBB”. YOU
CAN ALSO BRING ANY ISSUES YOU MAY HAVE TO
THE ATTENTION OF FEDERAL, STATE OR LOCAL
GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS,
THEY CAN SEEK RELIEF AGAINST US FOR YOU. THIS
AGREEMENT TO ARBITRATE CONTINUES TO APPLY
EVEN AFTER YOU HAVE STOPPED RECEIVING SERVICE
FROM US.

 UNLESS YOU AND VERIZON AGREE OTHERWISE,
THE ARBITRATION WILL TAKE PLACE IN THE COUNTY
OF YOUR BILLING ADDRESS. FOR CLAIMS OVER ,,
THE AAA’S CONSUMER ARBITRATION RULES WILL
APPLY. FOR CLAIMS OF , OR LESS, THE PARTY
BRINGING THE CLAIM CAN CHOOSE EITHER THE AAA’S
CONSUMER ARBITRATION RULES OR THE BBB’S RULES
FOR BINDING ARBITRATION OR, ALTERNATIVELY,
CAN BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS
COURT. YOU CAN GET PROCEDURES, RULES AND FEE
INFORMATION FROM THE AAA WWW.ADR.ORG, THE
BBB WWW.BBB.ORG OR FROM US. FOR CLAIMS OF
, OR LESS, YOU CAN CHOOSE WHETHER YOU’D
LIKE THE ARBITRATION CARRIED OUT BASED ONLY
ON DOCUMENTS S
OR BY A HEARING IN PERSON OR BY PHONE.

 THIS AGREEMENT DOESN’T ALLOW CLASS OR
COLLECTIVE ARBITRATIONS EVEN IF THE AAA OR BBB
PROCEDURES OR RULES WOULD. NOTWITHSTANDING

UBMITTED TO THE ARBITRATOR,

 1.800.256.4646 verizonwireless.com 

ANY OTHER PROVISION OF THIS AGREEMENT, THE
ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE
RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY
SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY
TO PROVIDE RELIEF WARRANTED BY THAT PARTY’S
INDIVIDUAL CLAIM. NO CLASS OR REPRESENTATIVE OR
PRIVATE ATTORNEY GENERAL THEORIES OF LIABILITY
OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY
ARBITRATION HELD UNDER THIS AGREEMENT. ANY
QUESTION REGARDING THE ENFORCEABILITY OR
INTERPRETATION OF THIS PARAGRAPH SHALL BE
DECIDED BY A COURT AND NOT THE ARBITRATOR.

 IF EITHER OF US INTENDS TO SEEK ARBITRATION
UNDER THIS AGREEMENT, THE PARTY SEEKING
ARBITRATION MUST FIRST NOTIFY THE OTHER PARTY
OF THE DISPUTE IN WRITING AT LEAST  DAYS IN
ADVANCE OF INITIATING THE ARBITRATION. NOTICE TO
VERIZON SHOULD BE SENT TO VERIZON WIRELESS
DISPUTE RESOLUTION MANAGER, ONE VERIZON WAY,
BASKING RIDGE, NJ . THE NOTICE MUST DESCRIBE
THE NATURE OF THE CLAIM AND THE RELIEF BEING
SOUGHT. IF WE ARE UNABLE TO RESOLVE OUR DISPUTE
WITHIN  DAYS, EITHER PARTY MAY THEN PROCEED TO
FILE A CLAIM FOR ARBITRATION. WE’LL REIMBURSE ANY
FILING FEE THAT THE AAA OR BBB CHARGES YOU FOR
ARBITRATION OF THE DISPUTE. IF YOU PROVIDE US
WITH SIGNED WRITTEN NOTICE THAT YOU CANNOT PAY
THE FILING FEE, VERIZON WILL PAY THE FEE DIRECTLY
TO THE AAA OR BBB. IF THAT ARBITRATION PROCEEDS,
WE’LL ALSO PAY ANY ADMINISTRATIVE AND
ARBITRATOR FEES CHARGED LATER.

 WE ALSO OFFER CUSTOMERS THE OPTION OF
PARTICIPATING IN A
PROGRAM. THIS PROGRAM IS ENTIRELY VOLUNTARY
AND DOES NOT AFFECT EITHER PARTY’S RIGHTS IN
ANY OTHER ASPECT OF THESE DISPUTE RESOLUTION
PROCEDURES. IN OUR VOLUNTARY MEDIATION
PROGRAM, WE WILL ASSIGN AN EMPLOYEE WHO’S NOT
DIRECTLY INVOLVED IN THE DISPUTE TO HELP BOTH
SIDES REACH AN AGREEMENT. THAT PERSON HAS
ALL THE RIGHTS AND PROTECTIONS OF A MEDIATOR
AND THE PROCESS HAS ALL OF THE PROTECTIONS
ASSOCIATED WITH MEDIATION. FOR EXAMPLE, NOTHING
SAID IN THE MEDIATION CAN BE USED LATER IN AN
ARBITRATION OR LAWSUIT. IF YOU’D LIKE TO KNOW
MORE, PLEASE CONTACT US AT VERIZONWIRELESS.
COM OR THROUGH CUSTOMER SERVICE. IF YOU’D LIKE
TO START THE MEDIATION PROCESS, PLEASE GO TO
VERIZONWIRELESS.COM OR CALL CUSTOMER SERVICE
FOR A NOTICE OF DISPUTE FORM TO FILL OUT, AND
MAIL, FAX OR EMAIL IT TO US ACCORDING TO THE
DIRECTIONS ON THE FORM.

 WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A
WRITTEN SETTLEMENT OFFER ANYTIME BEFORE THE
ARBITRATION HEARING. THE AMOUNT OR TERMS OF
ANY SETTLEMENT OFFER MAY NOT BE DISCLOSED
TO THE ARBITRATOR UNTIL AFTER THE ARBITRATOR
ISSUES AN AWARD ON THE CLAIM. IF YOU DON’T
ACCEPT THE OFFER AND THE ARBITRATOR AWARDS
YOU AN AMOUNT OF MONEY THAT’S MORE THAN OUR
OFFER BUT LESS THAN ,, OR IF WE DON’T MAKE
YOU AN OFFER, AND THE ARBITRATOR AWARDS YOU

FREE INTERNAL MEDIATION

ANY AMOUNT OF MONEY BUT LESS THAN ,,
THEN WE AGREE TO PAY YOU , INSTEAD OF THE
AMOUNT AWARDED. IN THAT CASE WE ALSO AGREE
TO PAY ANY REASONABLE ATTORNEYS’ FEES AND
EXPENSES, REGARDLESS OF WHETHER THE LAW
REQUIRES IT FOR YOUR CASE. IF THE ARBITRATOR
AWARDS YOU MORE THAN ,, THEN WE WILL PAY
YOU ONLY THAT AMOUNT.

 AN ARBITRATION AWARD AND ANY JUDGMENT
CONFIRMING IT APPLY ONLY TO THAT SPECIFIC CASE; IT
CAN’T BE USED IN ANY OTHER CASE EXCEPT TO
ENFORCE THE AWARD ITSELF.

 IF, FOR SOME REASON, THE PROHIBITION ON CLASS
ARBITRATIONS SET FORTH IN SUBSECTION  CANNOT
BE ENFORCED AS TO ALL OR PART OF A DISPUTE, THEN
THE AGREEMENT TO ARBITRATE WILL NOT APPLY TO
THAT DISPUTE OR PART OF THE DISPUTE.

 IF FOR ANY REASON A CLAIM PROCEEDS IN COURT
RATHER THAN THROUGH ARBITRATION, YOU AND
VERIZON AGREE THAT THERE WILL NOT BE A JURY
TRIAL. YOU AND VERIZON UNCONDITIONALLY WAIVE
ANY RIGHT TO TRIAL BY JURY IN ANY ACTION,
PROCEEDING OR COUNTERCLAIM ARISING OUT OF
OR RELATING TO THIS AGREEMENT IN ANY WAY. IN
THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE
FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY
THE COURT.

About this Agreement

If we don’t enforce our rights under this agreement in one
instance, that doesn’t mean we won’t or can’t enforce those
rights in any other instance. You cannot assign this Agreement
or any of your rights or duties under it without our permission.
However, we may assign this Agreement or any debt you owe
us without notifying you. If you’re a Postpay customer, please

note that many notices we send to you will show up as
messages on your monthly bill. If you have online billing,
those notices will be deemed received by you when your
online bill is available for viewing. If you get a paper bill, those
notices will be deemed received by you three days after we
mail the bill to you. If we send other notices to you, they will
be considered received immediately if we send them to your
wireless device, or to any email or fax number you’ve given
us, or after three days if we mail them to your billing address.
If you need to send notices to us, please send them to the
customer service address on your latest bill.

If you’re a Prepaid customer and we send notices to you,
they will be considered received immediately if we send
them to your wireless device or to any email or fax number
you’ve given us, or if we post them as a precall notification
on your Service, or after three days if we mail them to the
most current address we have for you. If you need to send
notices to us, please send them to the Customer Service
Prepaid address at verizonwireless.com/contactus.

If any part of this agreement, including anything regarding
the arbitration process (except for the prohibition on class
arbitrations as explained in part 8 of the dispute resolution
section above), is ruled invalid, that part may be removed
from this agreement.

 1.800.256.4646 verizonwireless.com 

This agreement and the documents it incorporates form the
entire agreement between us. You c
documents, or on what’s said by any Sales or Customer
Service Representatives, and you have no other rights
regarding Service or this agreement. This Agreement isn’t for

the benefit of any third party except our parent companies,
affiliates, subsidiaries, agents, and predecessors and
successors in interest. Except where we’ve agreed otherwise
elsewhere in this agreement, this agreement and any disputes
covered by it are governed by federal law and the laws of the
state encompassing the area code of your wireless phone
number when you accepted this agreement, without regard
to the conflicts of laws and rules of that state.

an’t rely on any other

Important information

The services described in this brochure are subject to the
following terms and conditions, as applicable.

•

Credit approval required.

•

To block access to certain content or services, call
Customer Service or visit verizonwireless.com/myverizon,
where you can block users on your account from using or
making purchases in Games, Media Cen
third-party applications and services.

•

When you call someone, his or her phone may show your
name and wireless phone number. If you want to block this
Caller ID, dial
blocking (just dial *82 to unblock) where available. You can’t
block Caller ID for some of the numbers you may call, such
as toll-free numbers.

•

When you set up and listen to your Voice Mail from your
wireless phone, your account will be billed at regular plan
rates, just as if you were making a regular c

67 before each call, or order per-line call

*

700-Minute Plan for basic phones

Limited Mobile to Mobile Calling with Limited Night &
Weekend: Does your Plan have limited Mobile to Mobile

Calling and limited Night & Weekend allowances? If so, then
when you make a Mobile to Mobile call during Night &
Weekend hours, your allowance minutes will be used in the
following order: 1) Mobile to Mobile Calling, 2) Night &
Weekend and 3) Anytime Allowance.

Data Services

VerizonWireless charges you for all data and content sent or
received using our network (including any network overhead
and/or Internet Protocol overhead associated with content
sent or received), as well as resolution of Internet Protocol
addresses from domain names. Sending or receiving data
using a virtual private network (VPN) involves additional
VPN overhead for which you will be charged. Please note
that certain applications or widgets periodically send and
receive data in the background, without any action by the
user, and you will be billed for such data use. Applications may
automatically re-initiate data sessions without your pressing
or clicking the Send or connect button. Data sessions
automatically terminate after 24 hours. A data session is
inactive when no data is being transferred. Data sessions may
seem inactive while data is actively being transferred, or may
seem active when the data is actually cached and data is not
being transferred. If you have a data-only plan and use voice
service, domestic voice calls will be billed at 25¢/minute.

We are implementing optimization and transcoding
technologies in our network to transmit data files in a more

ter, Mobile Web and

all.

efficient manner to allow available network capacity to benefit
the greatest number of users. These techniques include
caching less data, using less capacity, and sizing the video
more appropriately for the device. The optimization process
is agnostic to the content itself and to the website that
provides it. While we invest much effort to avoid changing
text, image and video files in the compression process, and
while any change to the file is likely to be indiscernible, the
optimization process may minimally impact the appearance
of the file as displayed on your device. For a further, more
detailed explanation of these techniques, please visit
verizon.com/about/our-company/open-internet.

If you subscribe to a plan other than The Verizon Plan, there
may be an additional monthly fee to use Mobile Hotspot or
any other Wi-Fi hotspot or tethering service to use your
device as a Wi-Fi hotspot or to tether it to your computer.

Data transfer amounts will vary based on application. If you
download an audio or video file, the file may be downloaded
in sections or in its entirety; data charges will apply to the
portion downloaded, regardless of whether you listen to or
watch all of it. You may access and monitor your own data
usage during a particular billing period, including during the
return period, by accessing MyVerizon online or by contacting
Customer Service.

Data Services: permitted uses

You can use our Data Services for accessing the Internet and
for such things as: (i) Internet browsing; (ii) email; (iii) intranet
access (including accessing corporate intranets, email and
individual productivity applications made available by your
company); (iv) uploading, downloading and streaming of audio,
video and games; and (v) Voice over Internet Protocol (VoIP).

Data Services: prohibited uses

You may not use our Data Services for illegal purposes or
purposes that infringe upon others’ intellectual property
rights, or in a manner that interferes with other users’
service; that violates trade and economic sanctions and
prohibitions as promulgated by the departments of
Commerce, Treasury or any other US government agency;
that interferes with the network’s ability to fairly allocate
capacity among users or that otherwise degrades service
quality for other users. Examples of prohibited usage
include: (i) server devices or host computer applications that
are broadcast to multiple servers or recipients such that
they could enable “bots” or similar routines (as set forth in
more detail in (ii) below) or otherwise degrade network
capacity or functionality; (ii) “auto-responders,” “cancel-bots,”
or similar automated or manual routines that generate
amounts of net traffic that could disrupt net user groups or
email use by others; (iii) generating “spam” or unsolicited
commercial or bulk email (or activities that facilitate the
dissemination of such email); (iv) any activity that adversely
affects the ability of other users or systems to use either
VerizonWireless’ services or the Internet-based resources
of others, including the generation or dissemination of
viruses, malware or “denial of service” attacks; (v) accessing,
or attempting to access without authority, the information,
accounts or devices of others, or to penetrate, or attempt to
penetrate, VerizonWireless’ or another entity’s network or
systems; or (vi) running software or other devices that
maintain continuous active Internet connections when a
computer’s connection would otherwise be idle, or “keep
alive” functions, unless they adhere to VerizonWireless’
requirements for such usage, which may be changed from
time to time.

 1.800.256.4646 verizonwireless.com 

We further reserve the right to take measures to protect our
network and other users from harm, compromised c
or degradation in performance. These measures may impact
your service, and we reserve the right to deny, modify or
terminate service, with or without notice, to anyone we believe
is using data plans or add-ons in a manner that adversely
impacts our network.

We may monitor your compliance, or other subscribers’
compliance, with these terms and conditions, but we will
not monitor the content of your communications except
as otherwise expressly permitted or required by law.
(See verizonwireless.com/privacy.)

apacity

Unlimited Anytime Minutes

Unlimited Anytime Minutes are for direct-dialed, uninterrupted
live dialogue between two individuals. Broadcasts, chat and
party lines, auto-dialed calls, telemarketing, and similar
services are prohibited.

Text and multimedia messaging

Check out verizonwireless.com/support/terms/products/
messaging.html for the Text and Multimedia Messaging
Terms and Conditions. Keep in mind that if you cancel a

picture or video message after pressing Send, partial content
may be delivered. You can control receipt of multimedia
messages using the “prompt mode” feature on your phone.

Data-only plans: Text Messaging available at standard rates.
For some PC Card, ExpressCard, USB Modem, Mobile
Hotspot and Mobile Broadband Built-In notebook/netbook
devices and tablets, if you don’t utilize VZAccess Manager
(or an SMS-capable connection manager), you will be billed
for text messages that are sent to you, but you will not be able
to receive them. When using some Mobile Hotspots, you must
be connected via the provided USB cable to receive text
messages; if you are connected via Wi-Fi using one of these
devices, you will be billed for text messages that are sent to
you, but you will not receive them. Messaging Block is
available upon request.

Optional services terms and conditions

Messaging programs

Messaging programs use unique five- or six-digit numbers,
called “short codes.” They are provided by third parties,
and we are not responsible for any content, information or
services provided by third-party services through these
programs. The programs and opt-in requirements vary. Short
codes, whether sent or received, may be subject to standard
messaging charges.

To opt out at any time, send the words CANCEL, END, QUIT,
STOP or UNSUBSCRIBE to the applicable short code. To get
more information, including contact details for the third-party
sponsor, send the word HELP to the short code. Some
programs may be subject to additional terms and conditions.

No credits or pro-rating will be applied.

Name ID

Some VerizonWireless services allow customers to determine
how their names, mobile phone numbers and other personal
information (“Name ID”) appears to the person receiving the
call. VerizonWireless does not prescreen Name ID information
that you submit when using these services. To use these
services, you must represent and warrant to VerizonWireless
that the information you provide is accurate; not intended to
offend, impersonate, misinform or mislead others; and does
not infringe or violate someone else’s rights or violate the law,

rules or regulations with regard to privacy, intellectual
property or otherwise.

Customers may also be able to download software applications
offered by unaffiliated third-party providers that manipulate or
“spoof” the Name ID that appears to the person receiving the
call. VerizonWireless does not prescreen the third-party
applications that you may download. However, you should
review any applicable third-party terms and conditions before
subscribing to or using such services.

VerizonWireless has the right, in its sole discretion, to refuse
to pass or to remove any Name ID information and to
investigate reports of misuse, abuse or other violations. Such
violations may result in your service being limited, suspended
or terminated for cause. Submitting misleading or inaccurate
information to VerizonWireless or a third-party provider, or
misuse of your wireless device, with the intent to defraud,
cause harm or wrongfully obtain anything of value may also
subject you to civil and criminal penalties.

Push to Talk Plus

Push to Talk calls take place only between VerizonWireless
subscribers with this add-on.

Best performance: For the best Push to Talk performance,
all callers on a Push to Talk session must have a device
that supports EV-DO Rev. A and receive EV-DO service.
Smartphones should be connected to LTE network for best
performance. A Push to Talk call is terminated by pressing

End or after 15 seconds of inactivity.
General use: While you are on a Push to Talk call, voice calls

will go directly to Voice Mail for 3G basic devices. When you
are on a voice call, you can’t receive a Push to Talk call. You
can’t prevent others from adding your number to their Push
to Talk contact list.

Only one person at a time can speak during Push to Talk calls.
When you use your phone keypad to make a Push to Talk call,

you must enter the 10-digit phone number of the called party.
Presence information may not be available for all Push to

Talk contacts. The accuracy of presence information may
be affected by the network registration status of a Push to
Talk contact.

Verizon Roadside Assistance

VerizonRoadside Assistance service is available for legally
registered light passenger vehicles (e.g., sedans, coupes,
motorcycles, convertibles, SUVs, light-duty pickups, etc.).
Coverage does not include service of any kind on vehicles
used for commercial purposes or using dealer tags. For every
line enrolled, you can only make four calls per year for
VerizonRoadside Assistance service.

VerizonRoadside Assistance services are provided by
Signature Motor Club, Inc. (in California, Signature Motor
Club of California, Inc.), subsidiaries of Allstate Enterprises,
LLC, an independent company contracted to provide roadside
assistance to VerizonWireless customers. You can receive
VerizonRoadside Assistance service two days after the
feature is added.

International Long Distance

You need International Eligibility to make international calls
to most countries, but you can make calls to some North
American destinations without it. Additional surcharges may
apply when calling certain countries; see verizonwireless.com/
global for details.

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Plan and add-on discounts

You may be able to receive a monthly access discount based
on where you work or through an organization with which you
are affiliated. Unless otherwise noted, plans with a monthly
access fee or monthly account access fee of $34.99 or higher
and data add-ons $24.99 or higher when added to such plans
are eligible for discounts, except for military and veterans
discounts. Line-level access fees and data-only plans are not
eligible for discounts. Please speak with a Verizon Wireless
Sales Representative, or your organization’s telecom
administrator, for more information about discounts you may
be eligible for. For information about our business programs,
please speak to a Verizon Wireless Business Specialist or call

1.800.VZW.4BIZ.

Account manager

Sharing your account access

Adding an account manager gives another person access
to your account information and authority to manage your
account. Account managers can perform all transactions
except for:

•

Change account password

•

Add/change account manager

Wireless Safety & Assistance

Important information on radio frequency emissions
and responsible driving

You can find important and useful information on radio
frequency emissions and responsible driving in our stores, in
the Important Consumer Information brochure included in your
equipment box and on our website. Visit verizonwireless.com
and click on the links at the bottom of the home page.

Location Information

Your wireless device can determine its (and your) physical,
geographical location (“Location Based Services” or LBS)
and can associate your device’s physical location with other
data. You have the ability to enable or disable access to such
services. By enabling location settings on your device, you
are permitting applications on your device to use LBS
through software, widgets or peripheral components you
choose to download, add or attach to your wireless device or
through web access, messaging capabilities or other means,
and you are authorizing Verizon Wireless to collect, use and
disclose your Location Information as appropriate to provide
you with any location services that you enabled. To limit
potential unauthorized access to your Location Information,
Verizon Wireless offers various mechanisms and settings to
manage access to location data. You should review each
application’s settings to determine whether you want to
enable LBS for that application.

FCC rules and regulations

The Federal Communications Commission (FCC) requires that
wireless phones be operated in accordance with FCC rules
and regulations and under supervision of the licensee.

FCC notice regarding transmission of Wireless
Emergency Alerts (Commercial Mobile Alert Service)

VerizonWireless has chosen to offer Wireless Emergency
Alerts within portions of its service area, as defined by the
terms and conditions of its service agreement, on Wireless
Emergency Alert-capable devices. There is no additional
charge for these Wireless Emergency Alerts. Wireless
Emergency Alerts may not be available on all devices or in

the entire service area or if a subscriber is outside of the
VerizonWireless service area. For details on the availability of
this service and Wireless Emergency Alert-capable devices,
please ask a Sales Representative or visit verizonwireless.com/
govalerts.

Security deposit

You may have been asked to leave a security deposit at the
time you activated your wireless service. You are eligible to
receive your security deposit back at the end of one year of
uninterrupted service, or upon termination of your service.
Your deposit will automatically be refunded after one year,
including interest, provided that you have kept your account
in “good standing” (this means that you paid your bill
continuously for one year in a timely manner). This refund
may take up to three billing cycles to be processed. Should
you be disconnected at any time during the first year for lack
of payment, you forfeit any interest accrued during that time
frame. If you terminate your service, but have not paid your
final bill, the deposit will be applied to your account, and you
will receive any remaining funds. If your service is terminated
after the initial 14-day return and exchange period but before
the end of your minimum term, your deposit will be applied
against the early termination fee in addition to any outstanding
balance before a check is processed.

4G LTE device not purchased from VerizonWireless

You may activate any 4G LTE device that has been certified by
VerizonWireless to be compatible with our 4G LTE network,
including devices not purchased directly from VerizonWireless.
If you did not purchase your device from VerizonWireless,
please be aware that certification of a device for use on the
VerizonWireless network does not mean that VerizonWireless
has made any determination as to the function, call quality or
other functionality provided by the device. The device provider
is solely responsible for the representations of its product
function, functionality, pricing and service agreements.
VerizonWireless does not in any way warrant that the certified
device (a) will operate or operate without error on the network
(including the network of any other carrier accessed while
roaming or otherwise) or with available VerizonWireless
branded products and services; (b) will operate without the
need for periodic upgrades or modifications to the certified
device; (c) will operate indefinitely on the network; (d) will not
be subject to service disruptions or interruptions due to
government regulation, system capacity, coverage limitations,
radio signal interference or other anomalies; or (e) will not be
adversely affected by network-related modifications, upgrades
or similar activity. Also, you should contact the device provider
from whom you purchased the device for questions about its
operations and capabilities. VerizonWireless representatives
may not be able to troubleshoot operational difficulties
encountered with devices not purchased from VerizonWireless.

You can try out our service for 14 days.

You may terminate service for any reason within 14 days of
activation. If you purchased a wireless device at a promotional
price at the time of activation, you must return that wireless
device to avoid being assessed an early termination fee of
$175, or $350 if you purchase an advanced device. You will
be responsible for all applicable usage fees, prorated access
charges, taxes, surcharges or other charges that accrued
to your account through the termination date. If you paid
a security deposit, it may take between 30 and 60 days to
process the return of your security deposit. The charges
for any service used on the account before the service
termination date may be applied against your security deposit.

 1.800.256.4646 verizonwireless.com 

If you cancel your service after the 14-day period, but prior to
the expiration of your minimum t
for all of the above-mentioned charges, including the early
termination fee.

erm, you will be responsible

Connecticut customers only

If you have any questions about your bill or concerns
about your service, please call Customer Service at

1.800.922.0204 or dial *611 from your wireless phone.

If we cannot resolve your issue, you have the option of
contacting the Department of Public Utility Control (DPUC):

Online: www.ct.gov/PURA
Phone: [phone]
Mail: Connecticut PURA

10 Franklin Square
New Britain, CT 06051

Experiencing a problem with your device?

If you’re having a problem with your wireless device, just
contact VerizonWireless toll-free at 1.866.406.5154 from a
landline phone. We’ll diagnose the issue with you right over
the phone. If we can’t resolve the problem and it is caused by
a manufacturing defect within the first 12 months since
original purchase from VerizonWireless or an authorized
retailer, we’ll send you a Certified Like-New Replacement
(either a like unit or one of comparable quality) right to your
door. For tablets, we will send your replacement after you
return your tablet in the shipping box we send you. Certified
Like-New Replacements will carry the remaining warranty
period from the original wireless device, or 90 days, whichever
is greater. Once you receive your replacement device, you
must return your defective device within 5 days. If you do not
return your defective device or if you return a device that has
been subjected to neglect, misuse, liquid damage, software
alterations or unreasonable wear and tear, you will be charged
up to the full retail price of your replacement device, which
may be in excess of $500. If your device has incurred damage
not covered by the manufacturer’s warranty, return your
replacement device in the box it came in to avoid being
charged the value of your replacement device. If you have
equipment protection, contact your provider to discuss
replacement options for damaged devices.

These policies do not limit or supersede any existing
manufacturer’s warranties. This program may be considered

to be a “warranty” or “service contract” in certain states. In
these states, please refer to the Extended Limited Warranty
or Service Contract information below.

You have 30 days from the date of activation of a new or
Certified Pre-Owned device to enroll in Total Mobile Protection,
Total Equipment Coverage, Wireless Phone Protection or
Extended Warranty. Please see verizonwireless.com/
equipmentprotection and verizonwireless.com/support/
equipment-protection-legal/ for details.

SELLER:

The Provider of this contract who is financially and legally
obligated to perform service is

Verizon Wireless Services, LLC (In Virginia,
Verizon Communications, Inc.)
One Verizon Way
Basking Ridge, NJ 07920

1.866.406.5154

Billing for third-party services/warning to
parents and account owners: Many services

and applications are accessible on or through
wireless devices, including purchases of games,
movies, music and other content. Some of these
services are provided by VerizonWireless. Others
are provided by third parties that may offer the
option to bill the charges to your VerizonWireless
bill or other methods of payment. IF YOU CHOOSE
TO HAVE THIRD-PARTY CHARGES BILLED ON
YOUR ACCOUNT, ANY CHARGES INCURRED
FOR THESE SERVICES WILL APPEAR ON
YOUR VERIZONWIRELESS BILL IN THE USAGE
AND PURCHASE CHARGES SECTION UNDER
“PURCHASES FROM OTHER VENDORS”. USE
CARE WHEN ALLOWING ANOTHER PERSON,
INCLUDING A CHILD, TO USE YOUR DEVICE OR A
DEVICE ON YOUR ACCOUNT. You are obligated to
pay all charges incurred by you, any other user of
your wireless device or any user of a device on your
account. VERIZONWIRELESS OFFERS A FREE
BLOCK FOR ALL BILLING OF THIRD-PARTY
SERVICES AT VERIZONWIRELESS.COM/
MYVERIZON.

Verizon Wireless Plans, Rate and Coverage Areas, rates, agreement
provisions, business practices, procedures, and policies are subject to
change as specified in the Customer Agreement.

© 2019 Verizon

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NRBROCH0119ENX