Verizon Network Manager Nodes User Manual

Network Manager Nodes

Module 1 -

Introduction to Nodes, IMPLs, & Quicks

User Guide

Version 1.08

The Verizon and Verizon Business names and logos and all other names, logos, and slogans identifying Verizon’s products and serv ices are trademarks and service marks or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries. Microsoft, W indows, Internet Explorer, and Excel are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. All other trademarks and service marks are the property of their

respective owners.

Table of Contents

Networx Universal Customer Center Overview ......................1-1

Product Overview ......................................................................2-1

Review the Network Control System .......................................3-1

Network Control System ......................................................................3-2

Analyze Nodes-Based Routing .................................................4-1

Nodes-Based Routing ..........................................................................4-1

Node .....................................................................................................4-1

Model (Reusable) .................................................................................4-1

Label ....................................................................................................4-2

Value-Based Node ...............................................................................4-2

Routing Node Types ............................................................................4-3

Identify Details in the Navigation Tree .....................................5-1

Navigation Tree Node Details ..............................................................5-2

Expand .................................................................................................5-2

Corporation Details .............................................................................. 5-3

Plan Level ............................................................................................5-3

Set Details ............................................................................................5-4

Number Details ....................................................................................5-4

Plan Details ..........................................................................................5-4

View and Print a Plan .................................................................6-1

View Plan Details .................................................................................6-2

View the Details of a Parent or Child Node ..........................................6-3

View Termination Details .....................................................................6-4

View a Structure ...................................................................................6-6

Implement a Plan .......................................................................7-1

Implementation Details .........................................................................7-2

Implement Order Results .....................................................................7-3

Perform Quick Percent Allocations and Termination Changes 8-1

Perform a Quick ...................................................................................8-1

Change the Percent Allocation .............................................................8-2

Set a Rollback Date and Time .............................................................8-3

Replace a Termination .........................................................................8-4

Termination Selection (Quick) ..............................................................8-5

Delete a Termination or Treatment (Quick) ..........................................8-8

Redefine a DAL Termination ................................................................8-9

Limited Quick .......................................................................................8-11

Perform a Quick from the Integrated Call Tree (ICT) ...........................8-13

Submit an ICT Quick Order ..................................................................8-15

View Plan History and Compare ...............................................9-1

View the Order History for a Plan .........................................................9-1

Show History ........................................................................................9-2

Order Differences Toolbar ....................................................................9-4

Plan Compare ......................................................................................9-5

Plan Compare ......................................................................................9-6

Copy Classic to Nodes ..............................................................10-1

Change Your Main Plan .......................................................................10-4

Delete a Classic Plan ...........................................................................10-5

View and Maintain Orders .........................................................11-1

Use the Order Filter ..............................................................................11-2

Set Column Preferences ......................................................................11-3

View the Order List ...............................................................................11-4

Interpret the Order List .........................................................................11-5

View the Details of an Order ................................................................11-6

Edit an Order ........................................................................................11-7

View the Order Calendar ......................................................................11-8

Access Help ................................................................................12-1

Obtain Customer Support .........................................................13-1

Networx Universal Customer Center

SECTION

Overview

The Networx Universal Customer Center (NUCC) is a single source solution for fVerizon and fMCI tools. Access all of the tools you need to manage your network 24 X 7 with a single login.

• Create and track online orders for products and services.

• Create and track repair tickets online.

• Review and pay invoices online.

• Monitor and configure your inbound and outbound network.

• Report on network performance.

System Requirements

The system requirements vary per application. For a complete list of requirements, click the What are the site software requirements? link under FAQs on the sign in page. You can also access site requirements from Help & Contact | FAQs after signing in.

• PC Operating System: Windows XP, Microsoft

or later, Firefox 2.0.

• Mac Operating System: Mac OS X (10.2 or later), Safari 1.2, Firefox 2.0.

• The system requirements vary per application. For a complete list of requirements, click the

What are the software requir ements for the Networx Universal Customer Center? link

under Help on the sign in page. You can also access site requirements from Help & Contact/ Frequently Asked Questions after signing in.

Internet Explorer 6.0 or later, Netscape 6.0

January 15, 2008 Version 1.08 1-1

1-2 Version 1.08 January 15, 2008

Product Overview

SECTION

Network Manager Overview

Network Manager provides near real-time traffic management for both basic and advanced toll-free services. This is accomplished by providing definition and control of origination, routing, and termination features. Dynamically manage and configure inbound network resources.

• Provides a hierarchical view of network and routing options.

• Offers geographical routing, scheduled routing, load balancing, contingency planning, and

call blocking.

Features and Benefits

• Construct, edit, and delete plans for greater routing flexibility.

• Implement alternate routing plans in response to changing requirements.

• Modify percent allocation and terminations within minutes.

• Track your order changes.

January 15, 2008 Version 1.08 2-1

2-2 Version 1.08 January 15, 2008

Review the Network Control System

SECTION

The Network Control System (NCS) is a group of interrelated hardware and software components that process orders placed in Network Manager.

The following three components form the NCS System:

Network Capabilities System (NetCap) provides near real-time processing of changes to your toll-free network. These changes transmit to NetCap via orders that you create using Network Manager.

Service Control Manager (SCM) links NetCap and the Data Access Points (DAPs). A continuous stream of database changes, including scheduled and recurring changes to the network, are sent from NetCap to the SCM through

56Kbps data links. The SCM translates the information that is sent to NetCap into switch language for the DAPs, and ensures that all three DAPs are synchronized with identical customer records.

identical, from the hardware and software configurations, to the features databases they use. At least one DAP is always available for call processing functions, as each switch in the network is connected to the DAPs via six links, two per DAP.

Data Access Points (DAPs) store the call processing information used by Verizon switches to route calls. Verizon switches communicate with the DAPs for every call, receiving feature database information including routing, termination, and special handling instructions. Changes sent by the SCM to the three geographically dispersed DAPs take effect in near real-time. All of the DAPs are

January 15, 2008 Version 1.08 3-1

Network Control System

The following steps outline the process followed by the NCS:

1. Enter an order into the Network Manager application.

2. The information is stored in NetCap.

3. The information is sent from NetCap to the SCM.

4. The SCM translates the order information into call processing language that the switch can

understand.

5. The SCM sends the call processing information to each of the three redundant DAPs where it

is stored until needed by a Verizon switch.

6. The switch requests information about call routing from one of the DAPs when a call is

processed.

3-2 Version 1.08 January 15, 2008

Analyze Nodes-Based Routing

SECTION

Nodes-Based Routing

• Provides flexibility when routing toll-free numbers.

• Requires no predetermined hierarchy.

• Utilizes reusable models, labels, and single-use value nodes.

Node

• A set of values that are connected by branches.

• Creates “decision points”, or call flow instructions, on a routing plan.

• Created when a model, value node, treatment, or termination is inserted into a plan.

Model (Reusable)

• Decision-based routing tree.

• Used in multiple routing plans or multiple nodes in one plan.

• Contains specific and default branches with like values in each branch.

• Can be edited and changes apply globally.

• Deleted by a monthly batch process if not in use for two consecutive months.

Figure 4-1: View Model

January 15, 2008 Version 1.08 4-1

Analyze Node-Based Routing, cont’d

Label

• Group of values of the same type that is assigned to a branch in a model.

• Required if a branch contains more than six values.

• Used in multiple models.

• Can be edited and changes apply globally.

• Deleted after two months if not inserted in a model.

Value-Based Node

• Decision-based routing tree.

• Created during plan creation to define on-demand values.

• Single-use for the plan in which it is created.

• Can be edited within the plan.

• Can add more than six values to a branch, so labels are not needed.

4-2 Version 1.08 January 15, 2008

Routing Node Types

• CCR: Country Code Routing

• CLI: Calling Line Identifier

• CLR: Calling Line Identifier Ranges

• DOM: Day of Month

• DOW: Day of Week

• DOY: Day of Year

• LAT: North American Lata Routing

• NPA: North American Numbering Plan Area (Area Code)

• NXX: North American Area Code and Exchange

• OLT: Originating Line Type

• PCT: Percent Allocation

• PFX: Prefix/City Code Routing

• STA: North American State Routing

• TGP: Trigger Point

• TOD: Time of Day

• TRT: Treatment

• TRM: Termination

• RDN: Route by Dialed Number

• SDNIS: Set DNIS

• DAL: DAL termination

• TGT: Target

• GTO: Go To

• STR: Structure - Reusable sub-section of routing plans

• IGT: IP Gateway Termination to access your Verizon VoIP application

• WEB: Web Center - access your Web Center Platform

January 15, 2008 Version 1.08 4-3

4-4 Version 1.08 January 15, 2008

Identify Details in the Navigation Tree

SECTION

The main navigation tree on the Network Manager Home page enables you to navigate and view the set, number, and plan details. When you initially enter Network Manager, the Search dialog appears enabling you to search for a Corp ID, Plan, Set ID, and number. It appears by default every time you open the application unless you disable this option. If you disable it, you can access it in the future by clicking the Search icon on the toolbar.

1. Type in the number you want to locate in the Number field.

2. Click Continue. The number displays in the navigation.

January 15, 2008 Version 1.08 5-1

Figure 5-1: Search

-OR-

Click Cancel to navigate from the Corp ID.

Note: All other numbers are hidden if you use the search upon opening the application.

Select NLP and click the Refresh icon to display all of the numbers and sets for that Corp ID.

Navigation Tree Node Details

Expand

1. Expand the Corp ID that contains the toll-free number, set, or plan with which you want to

work.

2. Expand NLP to view sets of your toll-free numbers. A Number Level Plan (NLP) is used to

route a single toll-free number.

3. Expand the Set ID that contains the toll-free number or plan with which you want to work. Set

888 contains all of the toll-free numbers in the corporate ID.

4. Expand the Toll Free Number to view your individual number level plans.

-OR-

Expand SRP to view your sets. A set is a grouping of toll-free numbers.

Expand a Set to view all of the super routing plans for that set. A Super Routing Plan (SRP) is used to route an entire set of numbers.

-OR-

Expand EVS to view your Enhanced Voice Services numbers.

Expand an EVS number to view Enhanced Call Routing (ECR) route plans for a number. Enhanced Voice Services (EVS) numbers are used for the Enhanced Call Routing (ECR) application within Network Manager.

-OR-

Expand Structure to view your structures. Structures are freestanding and reusable subsections of a routing plan.

Note: A Number Level Plan (NLP) is used to route a single toll-free number. A Super

Routing Plan (SRP) is used to route an entire set of numbers. Enhanced Voice Services (EVS) numbers are used for the Enhanced Call Routing (ECR) applications within Network Manager. Structures are freestanding and reusable sub-sections of a routing plan.

5-2 Version 1.08 January 15, 2008

Navigation Tree Node Details, cont’d

The Home page is the first dialog that appears when you open Network Manager. It enables you to view node details of any Corp ID node assigned to you. You can access components to view, add, edit, delete, validate, and submit routing plans associated with your Corp ID(s).

Figure 5-2: Home Page

Corporation Details

• Lists the Corp ID in which you are working.

• Lists the user’s individual RACF ID.

• Provides a description.

Plan Level

• Indicates whether the selected plan is an NLP (Number Level Plan), SRP (Super Routing

Plan), or an EVS (Enhanced Voice Services) plan.

January 15, 2008 Version 1.08 5-3

Navigation Tree Node Details, cont’d

Set Details

• Lists the Set ID in which you are working.

• Displays the Set Level of the plan. Plans that are assigned to Set 888 are plan level 0. Plans

assigned to a subset of Set 888 are set level 1.

Number Details

• Displays the toll-free number to which the plan is associated.

• Lists the number’s status for which you are working: W (Working), R (Reserved), D

(Disconnected), S (Suspended), H (Held), and A (Assigned).

• Shows you the “Plan In Use” along with the description, or plain language name that you

assigned to the plan.

• Displays the date that the plan was last modified.

Plan Details

• Displays the details for any plan selected.

• Displays the Plan ID.

• Indicates whether the plan is a Nodes-Based plan or a Classic plan.

• Displays "In Use" if the selected plan is in use.

• Displays the order number, order type, and owner set for any pending orders.

• Displays the description (plain language name you assigned to your plan) and the date it

was last modified.

5-4 Version 1.08 January 15, 2008

View and Print a Plan

SECTION

You can view and print nodes-based plans. This is useful before editing or implementing a plan.

1. Select the plan you want to view from the navigation tree on the left

side of the Home page.

2. Click the View icon on the toolbar. The Routing Plan Maintenance dialog appears.

3. Click the Print icon on the toolbar to print the tree view diagram.

January 15, 2008 Version 1.08 6-1

Figure 6-1: Routing Plan Maintenance

View Plan Details

The Plan Details dialog enables you to view the options you selected when you created the plan. You can change the plan name or time zone by right-clicking on the plan name and selecting Change Plan (refer to Module 2 for instructions on changing a plan).

1. Select the Plan Description from the Routing Plan Maintenance dialog.

2. Right-click and select View. The Plan Details dialog appears showing the routing features that

are in use for this plan.

Figure 6-2: Plan Details

3. Click Cancel. The Routing Plan Maintenance dialog reappears.

Note: Each plan has a unique security code that cannot be changed. Routing support may use

this to certify user access to plans.

6-2 Version 1.08 January 15, 2008

View the Details of a Parent or Child Node

Network Manager enables you to view the values of a parent or child node.

1. Select the node you want to view from the Routing Plan Maintenance dialog.

2. Right-click and select View. The View Model dialog appears.

3. Select a branch.

4. Right-click and select View Label to see the values on a label.

Figure 6-3: Model Details

5. Click OK to return to the Routing Plan Maintenance dialog.

January 15, 2008 Version 1.08 6-3

+ 48 hidden pages