Verizon LTE Network Extender Quick Start Guide
LTE Network Extender
2. What’s in the boxVerizon LTE Network Extender1.
4. GPS Troubleshooting
Quick Start Guide
Thank you for purchasing a Network Extender to provide enhanced coverage for your
Verizon Wireless mobile devices. Use this quick start guide (QSG) to help you set up
your Network Extender, learn how to connect to it, and verify that you are under
Network Extender coverage.
Get to know your device
Left Panel Top Panel Bottom Panel
Power LED (White / Red )
Display
3
Button
1
Depending on device mode, the LED may either show white or red.
2
To provide the device with good GPS signal, place the device near a window
1
LCD Display
Reset Button
GPS Internal Module
4
12V DC Power Port
LAN Port
2
Label
Bottom
Cover
that’s without any metal shielding. If the LCD Display shows “GPS Insucient
Error”, open the bottom cover and remove the GPS module stowed in the
compartment. Please see GPS Troubleshooting section in this QSG for
more information.
3
Press to toggle display options to show device information.
4
For advanced use only. Press the Reset button for 10 seconds for factory reset.
LTE Network Extender
Power
Adapter
Ethernet
Cable
Cable
Clip x 5
3. Setting Up Your LTE Network Extender
1. Review these Verizon LTE Network Extender Requirements
o
Internet Access: High speed wired broadband with minimum download speed
of 10 Mbps and upload speed of 5 Mbps, 20 Mbps down and 10 Mbps up or
higher is recommended.
NOTE: Home satellite broadband access is not supported.
o
A Router/Modem: The Verizon LTE Network Extender must be connected to
an available LAN port on a router or modem with always-on internet access.
o GPS signal: The Network Extender requires a continuous GPS signal from the
provided GPS antenna.
2. Position Your Verizon LTE Network Extender
Consider these factors when choosing a location for your Verizon LTE Network
Extender:
o For best results, place your Verizon LTE Network Extender near a window
where a strong GPS signal can be acquired.
For better GPS signal strength, please pull out and unwrap the GPS extension
cable stored at the back of the Network Extender to position the GPS antenna
as close to a window as possible. See the GPS Troubleshooting section for
instructions.
NOTE: A GPS signal is necessary for the Verizon LTE Network Extender to
work properly and to provide your location if you dial 911 in an emergency.
o Place your Verizon LTE Network Extender at least 10 feet away from products
that generate electromagnetic radiation (e.g., a microwave oven).
o Your Network Extender needs to be plugged into a power outlet.
o The Verizon LTE Network Extender can be placed on a flat surface, such as a
table or shelf, or mounted to the wall.
NOTE: Optional wall mount brackets are sold separately on verizonwireless.com.
3. Connect Your LTE Network Extender
a. Plug one end of the provided Ethernet cable into an available LAN port on
your router and the other end to the LAN port on your LTE Network Extender.
b. Plug the power supply connector into the 12V DC power port located at the
rear of the LTE Network Extender.
c. Plug the Power Adapter into an available outlet.
IndoorOutdoor
4. The LTE Network Extender will turn on automatically
When it does, startup and self-configuration will begin. This will typically take
60 minutes, depending on GPS signal conditions.
5
NOTE: If an error message appears on the LCD display, or if Startup takes longer
than an hour, please refer to the Startup Troubleshooting table in this QSG.
After successful startup, the indicator will return to o and the display will show
“Service Active...”. Press the display button to see additional information about
your Network Extender.
(The button is located
on the left panel.)
(Additional Device
Information.)
Making Calls Using Your LTE Network Extender.
Once the LTE Network Extender is in service, your phone must be within
50 feet, horizontally, of the unit.
To verify your Verizon Wireless phone is connected to the LTE Network Extender:
Make sure your phone has Advanced Calling or HD Voice activated.
1.
Dial #48 from your mobile phone and listen for the following confirmation:
2.
“You are under 4G LTE Network Extender coverage...”
3. Some phones may show a home icon.
NOTE: The range of the Network Extender is dependent on the strength of
the existing Verizon Wireless network coverage. The use of this unit is
recommended for areas where 1 bar or less is observed on your phone.
If your display still shows “GPS Insucient Error” after one hour, or you get a
GPS error message:
1. Make sure that your LTE Network Extender is at least 10 feet away from any
communication devices or appliances that generate electromagnetic radiation
(e.g., Wi-Fi routers or microwave ovens).
2. If you have another LTE Network Extender, make sure their GPS antennas are
at least 150mm apart.
3. Make sure your LTE Network Extender is close to a window. If necessary, use
the internal 23’ GPS extension cable to position the GPS antenna as close to a
window as possible. Follow the steps below to take the internal GPS module
out from the LTE Network Extender:
a. Open the rear cover, as shown in the pictures below, to expose the GPS
antenna.
b. Take the internal GPS antenna module out.
c. Unwrap the extension GPS cable and place the antenna close to a
window.
NOTE: If it has taken more than two hours to acquire a GPS signal, please
check the GPS signal strength on the Admin website. If the signal is weak,
please see the user guide for additional troubleshooting steps.
1
2
3 4
6
5. Startup Sequence with Troubleshooting Tips
TroubleshootingStartup Stage in LCD Error Code Display
Hardware initializing Hardware Error 2A
Software initializing Software Error 3A
Connecting to Router Connection Error 4A
Connecting to CMP server
Searching GPS signal
5
Connecting to SeGW Server
Please check user guide
Hardware Error 2B
Please check user guide
Please check user guide
Check Ethernet cable
Server Error 5A
Please check user guide
GPS Insucient Error 6A
Please check user guide
GPS antenna Error 6B
Please check GPS antenna connection
GPS clock Error 6C
Please check user guide
Server Error 7A
Please check user guide
The LTE Network Extender has a Hardware error disrupting its normal booting
up process, please try restarting the device. If the error persists, please call
Customer Service (800-922-0204).
The LTE Network Extender has a malfunctioning RF antenna, and the device
can no longer provide proper service. Please call Customer Service
(800-922-0204).
The LTE Network Extender has a Software error disrupting its normal
booting up process, please try restarting the LTE Network Extender. If the
error persists, please call Customer Service (800-922-0204).
The Ethernet port on the LTE Network Extender is no t operational,
please check the Ethernet cable is firmly connected at both ends, and
the switch, router or i nternet gateway is turned on .
The LTE Network Extender has failed to get certificate from the CMP server,
please contact your network administrator. If the issue persists, please
call Customer Service (800-922-0204).
The LTE Network Extender has failed to acquire minimally required GPS
signal, please try to move your GPS antenna closer to the window, or you
can refer to Step 4 "GPS Troubleshooting" (in QSG) for some tips. If the
issue persists, please call Customer Service (800-922-0204).
No GPS antenna is detected in the LTE Network Extender, please make sure
a GPS antenna module is set up and connected to the device. If the issue
persists, please call Customer Service (800-922-0204).
The LTE Network Extender failed to receive a clock signal from its GPS
module, please try to move your GPS antenna closer to the window, or you
can refer to Step 4 "GPS Troubleshooting" (in QSG) for some tips. If the
issue persists, please call Customer Service (800-922-0204).
The LTE Network Extender failed to establish IPSec tunnel to connect to
SeGW, please check the LAN/firewall setting or contact your network
administrator, if the issue persists, please call Customer Service
(800-922-0204).
Connecting to HeMS Server Server Error 8A
Connecting to HeGW Server
Please check user guide
Out of service area Error 8B
Please check user guide
Server Error 8C
Please check user guide
Server Error 8D
Please check user guide
Server Error 8E
Please check user guide
Server Error 9A
Please check user guide
Server Error 9B
Please check user guide
Server Error 9C
Please check user guide
The LTE Network Extender received incorrect provisioning parameters
from HeMS, for example, incorrect bandwidth, wrong command sequence
in setting EARFCN for ANR or unsupported band. If the issues persists,
please call Customer Service (800-922-0204).
The LTE Network Extender is out of Verizon's service area; it could be
that Verizon service is not available in your area. Please try to restart your
device again, if the issue persists, please call Customer Service
(800-922-0204).
The LTE Network Extender receives a "403 Forbidden" error message from
the management server. Please try to restart your device. If the issue
persists, please call Customer Service (800-922-0204).
The LTE Network Extender receives a "500 Internal Server Error" from the
management server. Please try to restart your device. If the issue persists,
please call Customer Service (800-922-0204).
The LTE Network Extender is put in maintenance mode (Admin=0)
by the management server, and no UE can register on the device. If the
issue persists, please call Customer Service (800-922-0204).
The LTE Network Extender failed to connect to the HeNB Gateway, please
check the LAN/ firewall setting or contact your network administrator. If
the issue persists, please call Customer Service (800-922-0204).
The LTE Network Extender failed to communicate with Verizon's backend
Network, please check the LAN/firewall setting or contact your network
administrator. If the issue persists, please call Customer Service
(800-922-0204).
The LTE Network Extender detected a PCI collision problem with the PCI
setting assigned by management server. Please try restarting your device.
If the issue persists, please call Customer Service (800-922-0204).
TroubleshootingStartup Stage in LCD Error Code Display
6. Other Messages and Troubleshooting Tips
TroubleshootingError Code Display
No service Error 20
The device is overheating
Please check user guide
No service Error 21
Please check user guide
No service Error 22
Please check user guide
No service Error 23
Please check user guide
GPS antenna Error 24
Please check user guide
GPS antenna Error 25
Please check user guide
GPS signal Error 26
Please check user guide
No service Error 27
Please check user guide
Out of service area Error 28
Please check user guide
No service Error 29
Please check user guide
No service Error 30
Please check user guide
No service Error 31
Please check user guide
No service Error 32
Please check user guide
No service Error 33
Please check user guide
No service Error 34
Please check user guide
System msg Error 35
Please wait
We will retry shortly
The LTE Network Extender is overheating, please place this device in a cool area where the temperature is between 32-122
degrees Fahrenheit.
The LTE Network Extender is experiencing a catastrophic hardware failure with the antenna. Please call Customer Service
(800-922-0204).
There is an abnormally low transmission signal from your LTE Network Extender and aects the functionality of the device.
The device will try to reboot itself in a moment, please don't unplug your device. If the issue continues after auto-reboot,
please call Customer Service (800-922-0204).
The Ethernet port on the LTE Network Extender is not operational, please check the Ethernet cable is firmly connected at both
ends, and the switch, router or internet gateway is turned on.
No GPS antenna is detected in the LTE Network Extender, please make sure a GPS antenna module is set up and
connected to the device. If the issue persists, please call Customer Service (800-922-0204).
The LTE Network Extender has not been able to acquire GPS signal for the past 24 hours. As a
provide service. Please try to move your GPS antenna closer to the window. If the issue continues, you may need to acquire an
outdoor GPS antenna.
The LTE Network Extender has failed to acquire minimally required GPS signal, please try to move your GPS antenna closer
to the window, or you can refer to Step 4 "GPS Troubleshooting" (in QSG) for some tips. If the issue persists, please call
Customer Service (800-922-0204).
The LTE Network Extender failed to establish IPSec tunnel to connect to SeGW, and the device can no longer provide
service to your mobile devices. Please check the LAN/firewall setting or contact your network administrator, if the issue
persists, please call Customer Service (800-922-0204).
The LTE Network Extender is out of Verizon's service area; it could be that Verizon service is not available in your area.
Please try restarting your device again. If the issue persists, please call Customer Service (800-922-0204).
The LTE Network Extender receives a "403 Forbidden" error message from the management server. Please try restarting
your device. If the
The LTE Network Extender receives a "500 Internal Server Error" from the management server. Please try restarting your
device. If the issue persists, please call Customer Service (800-922-0204).
The LTE Network Extender is put in maintenance mode (Admin=0) by the management server, and no UE can register on the
device. If the issue persists, please call Customer Service (800-922-0204).
The LTE Network Extender failed to connect to the HeNB Gateway, please check the LAN/ firewall setting or contact your
network administrator. If the issue persists, please call Customer Service (800-922-0204).
The LTE Network E
restarting your device. If the issue persists, please call Customer Service (800-922-0204).
The LTE Network Extender has a communication failure with Verizon's network, and it prevents your device from providing
service to mobile devices. Please try restarting your device. If the issue persists, please call Customer Service
(800-922-0204).
The LTE Network Extender experienced failure while up grading its software. The device will try to reboot itself in a
moment, please don't unplug your device. If the issue continues after auto-reboot, please call Customer Service
(800-922-0204).
issue persists, please call Customer Service (800-922-0204).
xtender detected a PCI collision problem with the PCI setting assigned by management server. Please try
result, the device can no longer
Miscellaneous
If your display shows an error message:
Visithttps://www.verizon.com/support/lte-network-extender/for user guide instructions
and device information.
To contact Verizon Customer Service, call 800-922-0204.
LTE Network Extender Coverage and Capacity
Once your Network Extender is successfully set up, the coverage and capacity will
be as follows:
Coverage: Approximately 7,500 square feet (about a 50-foot radius)
o
Capacity: Up to fourteen active users + one channel reserved for E911 calls + one
o
channel reserved for redirect.
Coverage radius may vary based on the floor plan and RF absorption of the
o
materials in the building.
Accessing Your LTE Network Extender’s Admin Website
You can manage your LTE Network Extender’s settings from its Admin website:
1. Open a web browser, using a computer connected to the same network
(LAN) as the LTE Network Extender.
2. Enter “http://” followed by the LTE Network Extender’s IP address (e.g.,
http://192.168.0.10).
NOTE: You will find the LTE Network Extender’s IP address on the LCD
display. Use the Display button to navigate to it.
3. Sign in using the default admin password: “LTEFemto + last 4 digits
of the MAC ID (Uppercase)” (e.g., LTEFemtoBA56).
.
https://www.verizonwireless.com/
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