Verizon LTE Network Extender User Manual

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LTE Network Extender

User Guide

LTE Network Extender User Guide

September 22, 2020

Version 1.7

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LTE Network Extender User Guide

Table of Contents

1 Getting Started ............................................................................................................................................. 3

1.1 Inside the Box ................................................................................................................................................ 3

1.2 Your Network Extender ................................................................................................................................. 4

1.3 Reset Button ................................................................................................................................................. 4

1.4 Requirements ................................................................................................................................................ 4

1.5 Safety ........................................................................................................................................................... 5

1.6 Intellectual Property Rights .......................................................................................................................... 5

1.7 Open Source Software .................................................................................................................................. 5

1.8 Limited Warranty; Disclaimer of Other Warranties ...................................................................................... 5

2 Setup ............................................................................................................................................................ 8

2.1 Network Extender ......................................................................................................................................... 8

2.1.1 LCD Display ...................................................................................................................................... 10

2.2 GPS ......................................................................................................................................................... 11

2.3 Wall Mount (Optional Accessory) ............................................................................................................... 14

2.4 Making a Call ............................................................................................................................................... 16

3 Web Admin UI ............................................................................................................................................ 17

3.1 Admin Website Overview ........................................................................................................................... 17

3.2 Sign-In ......................................................................................................................................................... 19

3.3 Home ......................................................................................................................................................... 21

3.4 Connected Devices ...................................................................................................................................... 22

3.5 Settings ....................................................................................................................................................... 24

3.5.1 Network ........................................................................................................................................... 24

3.5.2 Advanced ......................................................................................................................................... 26

3.5.3 Change Admin Password ................................................................................................................. 28

3.5.4 Time Zone ........................................................................................................................................ 30

3.5.5 Reset ................................................................................................................................................ 31

3.6 About ......................................................................................................................................................... 32

3.6.1 Status & Alarms ............................................................................................................................... 32

3.6.2 GPS ................................................................................................................................................... 34

3.6.3 Support ............................................................................................................................................ 35

4 Configuring Your Firewall ............................................................................................................................ 36

5 Troubleshooting ......................................................................................................................................... 37

5.1 Capacity & Network Coverage .................................................................................................................... 38

5.2 LCD Display Messages & Error Codes .......................................................................................................... 38

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LTE Network Extender User Guide

1 Getting Started

Thank you for purchasing a Verizon LTE Network Extender. Your LTE Network Extender provides enhanced 4G LTE network coverage for Verizon wireless mobile devices, with a capacity of up to 14 simultaneous

active users (plus another channel reserved for 911 calls, and another for redirect purposes) and coverage radius up to 7500 square feet.

The LTE Network Extender is easy to install and works with existing Verizon mobile devices—simply connect the Network Extender to an existing broadband network. The Network Extender also features a built-in web server enabling IP settings to be customized. Please review this chapter to familiarize yourself with your device, and then follow the setup instructions in the next chapter.

1.1 Inside the Box

• LTE Network Extender

• Power Adapter

• Ethernet Cable

• Cable Clip x 5

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1.2 Your Network Extender

LTE Network Extender User Guide

• The Power LED displays either white or red depending on device mode.

• The Network Extender features an internal GPS module that can be accessed by removing the bottom cover. Refer to

Section 2.2 (GPS) for more information.

• The LCD Display shows status information regarding GPS satellites tracked and number of LTE devices connected.

• The Display Button toggles additional device information on the LCD display.

1.3 Reset Button

The Network Extender’s reset button is on the back of the device, and enables you to reset the device back to its original factory state. This can be useful for troubleshooting, resetting passwords, or if you experience any difficulty with your device. Performing a reset will reset all settings and configurations (factory reset). To perform a reset, press and hold the reset button for at least 10 seconds, until the Power LED displays solid white, indicating a reset. Wait a few minutes for device to restart.

1.4 Requirements

• This device only supports Verizon Wireless 4G LTE mobile handsets with Advanced Calling turned on. Refer to Section 2.4

(Making a Call) for more information.

• The 4G LTE Network Extender must be connected to an available LAN port on a router or modem with always-on Internet

access with a minimum download speed of 10 Mbps and an upload speed of 5 Mbps. Speeds of 20 Mbps download and 10 Mbps upload or higher are recommended.

• The 4G LTE Network Extender requires a continuous GPS signal from the provided GPS antenna. To find GPS at initial

power up, four strong GPS satellite signals must be available. For better GPS signal strength, please pull out and unwrap 23’ GPS extension cable which is stored at the back of the Network Extender to position the GPS antenna as close to a

window as possible. Refer to Section 2.2 (GPS).

• Home satellite broadband access is not supported.

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1.5 Safety

• This product contains chemicals known to the State of California to cause cancer and birth defects or reproductive

harm. See www.P65Warnings.ca.gov.

• WARNING OF 911 LIMITATIONS: 911 or enhanced 911 services may be limited in areas outside of wireless network

coverage. This device extends the reach of wireless network coverage in your area. Therefore, in the event of an electrical power outage, broadband connection failure, termination of broadband service or other service disruption, you may not be able to make 911 calls using this device. Always be prepared to report your location to public safety.

• FCC Radiation Exposure Statement: To ensure the safety of users, the FCC has established criteria for the amount of radio

frequency energy various products may produce depending on their intended usage. This product has been tested and found to comply with the FCC’s exposure criteria.

• The installation of the Network Extender should allow at least 8 inches between the device and persons to be in

compliance with FCC RF exposure guidelines.

• Place your LTE Network Extender at least 10 feet away from products that generate electromagnetic radiation (e.g.,

microwave oven).

• Use only the included power adapter, using any other power source may damage the Network Extender.

1.6 Intellectual Property Rights

Verizon (or its licensors) owns exclusively and reserves all – and you may not exercise any – intellectual property rights in and to this product. You acknowledge and agree that the software and all ideas, methods, algorithms, formulae, processes, and concepts used in developing or incorporated into the product, all future updates and upgrades, and all other improvements, revisions, corrections, bug-fixes, hot- fixes, patches, modifications, enhancements, releases, and policy and database updates and other updates in, of, or to the software, all derivative works based upon any of the foregoing, and all copies of the foregoing are trade secrets and proprietary property of Verizon, having great commercial value to Verizon.

1.7 Open Source Software

Third party software may be included in or distributed with this product. Some software is expressly licensed only under the license terms indicated. Such software is licensed separately. Additionally, software whose license terms require separate licensing of the software under open source terms, including without limitation the LGPL, and the BSD, will be understood to be separately licensed under the relevant open source license. Refer to https://www.askey.com.tw/upload/ASK- SFE116_Open_Source.pdf for details.

1.8 Limited Warranty; Disclaimer of Other Warranties

Your Verizon Wireless LTE Network Extender has been designed to provide reliable, worry-free service. If for any reason, you have a problem with your equipment, please refer to the warranty in this section. For information regarding the terms and conditions of service for your LTE Network Extender, please visit www.verizonwireless.com or call Verizon Wireless Customer Service at (800) 922-0204 or *611 from your Verizon Wireless mobile phone.

Standard Limited Warranty

What is Covered and For How Long? What is Covered and For How Long Does This Converge Last?

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LTE Network Extender User Guide

Verizon Wireless ("Verizon") warrants to the original purchaser (“Purchaser”) that the Verizon LTE Network Extender and accessories (“Products”) and all components included in this package shall be free from defects in workmanship and materials under normal intended use and service for a period of one year following the date of purchase.

What is Not Covered?

This Limited Warranty is conditioned upon proper use of the Products by Purchaser. This Limited Warranty does not apply if anyone other than an authorized Verizon representative opens the casing for the Product, or if damage or failure is caused by misuse, abuse, neglect, accident, unusual physical, electrical or electromechanical stress, modifying the Product's components, or operating the Product in an unsuitable environment or in a manner for which it is not intended. This Limited Warranty also does not cover: (a) a Product that has the serial number removed or made illegible, physical damage to the surface of the Product, including, without limitation, breakage, cracks or scratches, dents or adhesive marks on the outside casing; or (b) malfunctions resulting from the use of the Product in conjunction with accessories, products, or ancillary/peripheral equipment not furnished or approved by Verizon; or (c) defects or damage from improper operation, maintenance, installation, or adjustment. Purchaser will be charged for all Product repairs for damage or failure not covered by this Limited Warranty. Please also note that if the Product used or purchased outside the United States or Canada, this Limited Warranty will not be applicable.

What Verizon will do?

Verizon’s warranty applies only to the original Purchaser. If a Product is returned by Purchaser in an adequate container for shipping, accompanied by Purchaser’s sales receipt or comparable substitute proof of sale showing the date of purchase, the serial number of Product and the sellers’ name and address and within the applicable warranty period as described in this warranty information section, Verizon will, at its sole discretion, repair or replace the Product or its defective part. If you need assistance on where to deliver the Product, please contact Verizon Customer Care at (800) 922-0204 or *611. Upon receipt, Verizon will repair or replace the defective Product within a reasonable period of time, unless covered by any exclusions indicated above.

Verizon will, at its sole option, provide one of the following remedies to whatever extent it shall deem necessary to satisfy a proper claim under this limited warranty: 1. Elect to repair or facilitate the repair of any defective components within a reasonable period of time, free of any charge, for the necessary parts and labor to complete the repair and restore the Product to its proper operating condition; 2. Replace Products with direct replacements. All repaired/replacement Products will be warranted for a period equal to the remainder of the original Limited Warranty on the original Product or for 90 days, whichever is longer. The replaced Products, parts, or components become the property of Verizon. Verizon retains the right to take the final decision of whether a warranty claim is justified. All above warranties are null and void if any Product is not covered by this Limited Warranty, the repair or replacement of Product shall be at the sole expense of the Purchaser.

WHAT ARE THE LIMITS ON VERIZON'S WARRANTY/LIABILITY?

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. THE PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE”. VERIZON DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, CONDITIONS, REPRESENTATIONS, OR OTHER TERMS (INCLUDING AS TO SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY OR MERCHANTABILITY).NEITHER VERIZON NOR ITS AFFILIATES, EMPLOYEES, AGENTS, SHALL BE LIABLE TO YOU, FOR ANY LOSS OR DAMAGE, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, INDIRECT, SPECIAL, PUNITIVE OR CONSEQUENTIAL LOSS OR DAMAGES ARISING OUT OF, OR IN CONNECTION WITH, THE PROVISION OR USE OF (OR ANY INABILITY TO USE) THE PRODUCT, WHETHER IN CONTRACT, TORT (INCLUDING

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LTE Network Extender User Guide

NEGLIGENCE), STATUTE OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY THEREOF. SOME COUNTRIES, DISTRICTS OR STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF RELIEF, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES, OR THE LIMITATION OF LIABILITY TO SPECIFIED AMOUNTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE/PROVINCE TO PROVINCE. THIS LIMITED PRODUCT WARRANTY APPLIES ONLY TO THE ORIGINAL PURCHASER OF THE PRODUCT THAT WAS PURCHASED FROM AN AUTHORISED RESELLER OR SALES CHANNEL.IF ANY TERM CONTAINED HEREIN IS HELD TO BE ILLEGAL OR UNENFORCEABLE, THE LEGALITY OR ENFORCEABILITY OF THE REMAINING TERMS OF THIS LIMITED WARRANTY WHICH PURCHASER ACKNOWLEDGES IS AND WILL ALWAYS BE CONSTRUED TO BE LIMITED BY ITS TERMS OR AS LIMITED AS THE LAW PERMITS SHALL NOT BE AFFECTED OR IMPAIRED. VERIZON DOES NOT WARRANT ANY THIRD PARTY EQUIPMENT OR SOFTWARE, EVEN IF INCLUDED WITH THE PRODUCT DISTRIBUTED BY VERIZON OR OTHERWISE. VERIZON PROVIDES ALL SUCH THIRD PARTY PRODUCTS AND SUPPORT AS-IS WITHOUT WARRANTY OF ANY KIND. RESPONSIBILITY FOR THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD PARTY EQUIPMENT OR SOFTWARE RESTS SOLELY WITH THE PURCHASER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRD-PARTY EQUIPMENT OR SOFTWARE.

This Limited Warranty allocates the risks of product failure between Verizon and the original Purchaser, and is recognized by both parties and reflected in the price paid for the Products. This Limited Warranty is the entire and sole warranty applicable to the Products and cannot be modified or changed in scope or substance by any oral or written statements, information, or advice given by Verizon or any of Verizon’s agents, employees, or others and may not rely on any such statements, information, or advice.

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LTE Network Extender User Guide

2 Setup

Your LTE Network Extender can be set up by following the procedures explained in this section. Before installing the LTE Network Extender, remember to confirm that all components are included in the package.

2.1 Network Extender

1. It is recommended to place the LTE Network Extender near a window or otherwise elevated location, such as on a

bookshelf or cabinet, for best results. In addition, the attached cable clip can help you fix the GPS cable on the wall and then you can have GPS receiver close to the window easily.

2. Using the provided Ethernet cable, connect an available LAN port on your router to the LAN port on your LTE

Network Extender.

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3. Connect the included power adapter to the LTE Network Extender’s DC 12V power port and plug the power

adapter into an available power outlet. We recommend using the LTE Network Extender upright; however, it can also function well when the LTE Network Extender is in flat.

4. The Power LED should blink white when the LTE Network Extender is plugged in, to indicate the initialization and

startup process. If the Power LED displays solid red, this indicates a hardware issue/problem.

5. The Network Extender will automatically begin the initialization and startup process after the power adaptor and

the Ethernet cable are plugged in. This process may take 5 to 60 minutes depending on GPS signal conditions.

6. During this process, the LTE Network Extender will attempt to acquire a local IP address, followed by connecting to

the Verizon network, and then searching for a GPS signal.

For proper operation and E911 service, a GPS signal is required. If a GPS signal is not acquired after 30 to 60 minutes, please refer to Section 2.2 (GPS). The GPS signal acquisition status can be checked using the Web Admin UI as shown in Section 3 (Web Admin UI).

7. To finish the startup process, the LTE Network Extender will download any necessary software updates and

configuration data. When the startup process is complete, the Power LED will return to solid white and the LED Display will show “Service Active”.

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2.1.1 LCD Display

The LCD Display can display additional information: the LTE Network Extender IP address, MAC address, serial number, GPS Satellites connected, and mobile devices connected. Press the Display Button on the left panel of the Network Extender to toggle through information screens.

Refer to 5.2 (LCD Display Messages & Error Codes) for more information on other messages or errors that the LCD may display.

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2.2 GPS

If a GPS signal is not acquired after 30-60 minutes, you can use the internal GPS antenna to improve reception. It’s recommended to position the GPS antenna beside a window. To take out and reposition the GPS antenna, follow the instructions below.

1. Turn off the LTE Network Extender.

2. Remove the rear cover on the 4G LTE Network Extender.

3. Take out the GPS antenna and unwrap the cable.

4. Return the plastic cable holder into place inside the Network Extender.

5. Reattach the rear cover.

6. Ensure that the GPS cable is running through the notch in order to properly fasten the rear cover back into place.

7. Place the antenna close to a window. If needed, you can use double-sided tape to secure the bottom of the GPS

antenna in place, but take care not to cover the antenna with tape.

8. Turn your LTE Network Extender back on and wait for it to begin searching for a GPS signal. Four strong GPS

satellite signals are required for a GPS location fix – the process may take up to 60 minutes.

9. If still encountering problems, check the GPS signal on the GPS page of the Web Admin UI. If you cannot verify that

the Network Extender can consistently track 4 or more strong GPS satellite signals, then try another location for the GPS antenna where the signal may be better.

In below pictures, steps 1 to 6 show you how to unwrap the GPS antenna cable out of the LTE Network Extender; steps 7 to 13 show you how to wrap up the GPS antenna cable into the LTE Network Extender.

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2.3 Wall Mount (Optional Accessory)

A separate wall-mount bracket package is available (sold separately) for your LTE Network Extender. This enables you to fix your Network Extender directly to a wall for better positioning.

1. Screw the included wall mount bracket into desired position on a wall securely, ensuring it’s the correct way up

(screws are included with the wall-mount). Recommended hole size for the conical plastic anchor is 0.25” in diameter and 1.20” in depth.

2. Make sure all cables are already connected to your 4G LTE Network Extender.

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3. Align your Network Extender to the bracket (your Network Extender should be oriented with the LCD screen in the

bottom left corner), and press firmly into place until it fits onto the bracket securely.

• The Network Extender can be slightly rotated on the wall mount bracket if needed.

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2.4 Making a Call

When your Network Extender is operational, you can use it make calls with your Verizon mobile phone. To do so, your phone must be within 50 feet of the LTE Network Extender and have Advanced Calling switched on.

Advanced Calling settings vary according to operating systems:

• Android™: Go to Settings > Advanced Calling and turn on.

• Apple® iOS: Go to Settings > Cellular > Cellular Data Options > Enable LTE > Voice & Data. Additionally, on the “My

Verizon” Mobile App, enable Advance Calling feature for your phones.

• Windows®: Go to Settings > Cellular + SIM > SIM settings and turn on Advanced Calling.

• On some devices, it may be found in Wireless Calling, HD Voice, VoLTE call or similar.

With Advanced Calling switched on, you can verify your Verizon phones are connected to the LTE Network Extender:

1. Dial #48 from your mobile phone

2. You should hear the following confirmation: “You are under LTE Network Extender coverage”

3. Some phones may show a home icon when connected to the LTE Network Extender.

The LTE Network Extender’s coverage can vary according to environmental factors, interference and strength of external cell towers.

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3 Web Admin UI

The LTE Network Extender Web Admin UI enables you to configure features, see the device’s status and make changes to settings.

Using a computer connected to the same network (same router) as the LTE Network Extender, follow the steps below to access the Web Admin UI:

1. Toggle information on the Network Extender’s LCD Display by pressing the Display Button (left panel), until you see

your Network Extender’s IP address displayed.

2. Enter the IP address into the address bar of a web browser e.g. http://<LTE Network Extender IP Address>.

3. You will arrive to the Web Admin UI Home screen as shown in the next section.

3.1 Admin Website Overview

The Web Admin UI provides detailed status information and access to a range of functions and settings. Use the main menu on the left side to navigate. When you navigate to another page, or click the Sign In icon, you will be prompted to Sign In as shown in the next section.

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Icons in the top right corner of the Home screen provide a quick display of 4G Service Status, GPS Status, Connected Devices and Sign In Status.

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3.2 Sign-In

When you arrive to the Web Admin UI, you will need to sign in with the admin password to continue. You’ll be prompted to sign in when you attempt to navigate to another page, or when you click the Sign-In icon in the top right.

1. Enter the admin password and click Sign In. The default admin password is LTEFemto + last 4 digits of the Network

Extender’s unique MAC ID (e.g., LTEFemtoBED0). You can find your Network Extender’s MAC ID displayed on the label on the back of the device as shown below:

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2. If you already changed the password and have forgotten it, use the Forgot Admin Password link. You will be prompted with the Security Challenge Question, which when answered correctly, will reset the password back to default.

Please note that passwords are case-sensitive – the last four digits of the MAC ID should be entered in UPPER case.

You can change the default password in Settings > Change Admin Password (3.5.3 - Change Admin Password). You

may set up a Security Challenge question and answer.

You can reset the password back to the default admin password anytime if needed, by resetting your Network Extender back to its factory default settings. This resets all settings back to factory default state. Refer to Section

1.3 (Reset Button) for more information.

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3.3 Home

The Home page displays an overview of your Network Extender’s basic information, such as Operational Status, IP Address and MAC Address and others.

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System Information

Operational Status Current operational status of the LTE Network Extender.

Operational Mode Current operational mode (Open, Hybrid, or Closed) of the LTE Network Extender.

IP Address The Internet Protocol (IP) address of the LTE Network Extender.

MAC Address Displays the MAC address of the Network Extender. The MAC address is a unique

hardware identifier used to identify a device in a network. This MAC address can also be found on the back label of the LTE Network Extender.

Software Version Displays the software version of the Network Extender.

Location Displays the GPS coordinates acquired by the Network Extender’s GPS antenna. This is

the physical location of the LTE Network Extender and is provided for E911 calls.

Map Links to the GPS location (above) on Bing Maps. Requires GPS Status to be “Location

Acquired” (Refer to Section 3.6.2 - GPS).

3.4 Connected Devices

The Connected Devices page displays information about connected devices (phone, tablets, or other 4G LTE devices).

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Current Connections

Total Connections Number of total wireless devices currently connected to the LTE Network Extender

with an active call or data session.

Emergency Calls Number of wireless devices currently connected to the LTE Network Extender with an

active E911 call to emergency services.

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3.5 Settings

3.5.1 Network

The Network page displays information about IPv4 and IPv6 settings. You can enable or disable DHCP Server for your Network Extender to be dynamically allocated IP address settings, or manually set IP address and DNS values (when DHCP is disabled). Backhaul limit (affects uplink speeds served by the LTE Network Extender only) and MTU size can also be set here.

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Mode

Mode IPv4 or IPv6 mode.

DHCP DHCP is enabled by default. When enabled, IP configuration is provided by the local

DHCP server. When disabled, specify a static IP configuration for the Network Extender manually.

IPv4 / IPv6

Default Gateway Displays default gateway IP address. When DHCP is disabled, enter the default

gateway IP address here.

IP Address Displays local IPv4/IPv6 IP address of the Network Extender. When DHCP is disabled,

enter the IPv4/IPv6 address here.

Subnet Mask Displays subnet mask of the Network Extender. When DHCP is disabled, specify a

subnet mask here.

Primary DNS Displays the primary DNS server IP address. When DHCP is disabled, enter the primary

DNS server IP address here.

Secondary DNS Displays the secondary DNS server IP address. When DHCP is disabled, enter the

secondary DNS server IP address here.

IPv6 Each item of IPv6 setting is just for the Link-local address

MTU Size Maximum Transport Unit (MTU) defines the maximum packet size for data

transmission over the network. The default setting is recommended. When set too high, users may experience poor voice quality and increased latency. If set too low, overall bandwidth consumption will be increased and users may experience lower data speeds.

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3.5.2 Advanced

Advanced Settings enables you to configure the LTE Network Extender’s output power and view neighboring cell towers detected during initialization and startup. Provides information on Network Extender positioning relative to other Verizon cell sites and LTE Network Extenders in the network, in the case of multiple Network Extender clusters.

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Last Data Refresh

Local time when the page was last refreshed.

LTE Network Extender User Guide

4G LTE Network Extender Information

Tra nsm it Po wer

Neighboring Cells Detected

Displays the Network Extender’s cell network identifier information: Network ID, CELL ID, Physical CELL ID (PCI) and LTE EARFCN. Network ID (PLMN) and Cell ID (ECGI) are linked by a hyphen.

The transmit power of the Network Extender can be adjusted using the slider according to requirements, from maximum (100% = 100mW = 20dBm) to minimum (10% = 10mW = 10dBm). Digital attenuation in 1mW steps from 10mW to 100mW is used to achieve this.

Displays OTAR results. Can assist a multi-4G LTE Network Extender cluster with positioning and power selection.

• Network ID: PLMN of the detected cell.

• EARFCN: This is the EARFCN of the detected cell.

• Cell ID: ECGI of the detected cell.

• PCI: PCI of the detected cell.

• Cell Type: Displays the result based on OTAR scan if the Cell Tower ID is within range

reserved for the 4G LTE Network Extender(s). Otherwise, displays “Macro”.

• RSRP: Displays the measured RSRP in dBm of the detected cell. An icon is provided

alongside the RSRP value indicating if the detected cell is too-close (high RSRP) and may be causing interference; or if it is too far (low RSRP) and handover may be an issue. Note – the distance between two 4G LTE Network Extenders using the same band should be at least 170% of the distance of its coverage radius to avoid LTE interference. In other words, if an LTE Network Extender has a 100 ft. coverage radius in a given environment, the next closest LTE Network Extender using the same band should be at least 170ft away. If two LTE Network Extenders are using different bands from each other, they can be placed side-by-side. Besides, if the neighboring cell reported from UE will be denoted by ‘ANR Cell’ and provisioned from HeMS will be denoted by “HeMS Cell”. These two kinds neighboring cell will not display the RSRP value.

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3.5.3 Change Admin Password

You can change the admin password used to sign-in to the Web Admin UI on the Change Admin Password page. When you change password you can set up a security challenge and answer.

In the event of a forgotten password, you can use the Forgot Password prompt at the sign-in page to trigger your security challenge (refer to Section 3.2 - Sign In). You can also reset the password back to the default password by resetting the Network Extender back to its factory default state (refer to Section 1.3 - Reset Button).

Current Admin Password

New Admin Password

Confirm New Password

Security Challenge You can select a question from the drop-down menu as a security challenge in the

Enter the current password. This is required for any password change.

Enter a new password. Choose hard-to-guess passwords, which include combinations of numbers, letters and symbols. New passwords must meet validation criteria that

are detailed below.

Enter the new password again for confirmation.

event of a lost or forgotten password. Be sure to choose something memorable.

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Challenge Answer Enter the correct response to your chosen security challenge question. Be sure to

enter something memorable.

Password Validation Criteria

• Password must be between 8 and 20 characters long.

• Password must not include more than three identical characters in a row, e.g., “111”, “aaa”, “CCC”.

• Password must include at least one lowercase letter, one uppercase letter and one number.

• New password cannot be the same as current password.

Security Challenge Questions

• What is your birthplace?

• What was your first car?

• What is your mother’s maiden name?

• What is your pet’s name?

Security Challenge Answer Criteria

• A security answer must be between 1 and 63 characters.

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3.5.4 Time Zone

The Network Extender features built-in time zone and daylight savings settings to configure for your device. Time zone settings only affect timestamps and logs where featured throughout the Web Admin UI.

Admin Web

Time Zone Select your time zone (or closest) from the options in the drop-down menu.

Observe Daylight Saving?

Select whether to observe daylight savings or not for the selected time zone, using the check box. Daylight saving is not supported for Atlantic (AT), Samoa (ST) & Chamorro (ChT) time.

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3.5.5 Reset

If the LTE Network Extender malfunctions or is not responding, it is recommended to restart the device or perform a factory reset. Using the Reset page interface you can perform a Complete Restart, Quick Restart or Factory Reset. Be aware that a factory reset will reset all settings and configurations back to factory default settings.

Complete Restart, Quick Restart and Factory Reset are rejected during active E911 calls on the Network Extender.

You can also perform a factory reset using the physical reset button on the back of the Network Extender. Refer to Section 1.3 (Reset Button) for more information.

Complete Restart

Use this button to remotely perform a complete restart of the LTE Network Extender when it is not physically reachable. A complete restart will cause the LTE Network Extender to perform a re-scan of the neighboring cell. If the LTE Network Extender has active E911 calls, the reset will be rejected.

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Quick Restart

Use this button to remotely power reset the LTE Network Extender when it is not physically reachable. If the LTE Network Extender has active E911 calls, the reset will be rejected.

Factory Reset

Use this button to remotely factory reset the LTE Network Extender when it is not physically reachable. If the LTE Network Extender has active E911 calls, the reset will be rejected. NOTE: Factory reset will revert all custom settings (e.g. Admin GUI password, Static IP configuration) to factory defaults.

3.6 About

3.6.1 Status & Alarms

The Status & Alarms tab on the About page shows the connectivity status, operational status and alerts that can be used for diagnostics and troubleshooting. If the connectivity status shows a server as “Not Reachable”, confirm that the Network Extender is properly connected to the router and has acquired an IP Address. For LAN/Routers with a firewall enabled, please see Chapter 4 (Configuring Your Firewall).

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Last Data Refresh Local time when the page was last refreshed.

Active Alarms

Displays any active alarms on the LTE Network Extender. Alarms may prevent your Network Extender from coming into service. Please refer to the Description column in the table for more information and reference 5.1 (LCD Display Messages and Error Codes) for more help.

Alarm History

Displays a log of the LTE Network Extender’s last 100 alarms, including active or cleared alarms.

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LTE Network Extender User Guide

3.6.2 GPS

The GPS page displays GPS status information and includes GPS Satellite IDs, signal quality and signal strength descriptions. This screen can assist with effective placement of your LTE Network Extender to acquire the better GPS signals.

Last Data Refresh Local time when the page was last refreshed.

GPS

GPS Status Displays GPS signal status, i.e., whether the LTE Network Extender has acquired GPS

signals or not. If “Location Acquired” is not displayed, the LTE Network Extender will not come into service.

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LTE Network Extender User Guide

GPS Satellite ID Lists GPS satellites which are currently being detected, including each satellite's

unique identifier ID.

GPS Signal Quality (dB)

Displays the signal-to-noise ratio in dB for each GPS signal, where a higher value means better quality.

Description Describes each signal as Strong, Fair or Weak according the Signal Quality level. Strong

signal is required for your Network Extender. Consider repositioning your LTE Network Extender if these descriptions are Fair or Weak, or using the internal GPS antenna (refer to Section 2.2 - GPS).

3.6.3 Support

The Support page displays contact details and links to relevant information for a range of customer support enquiries.

Device Support Page

Hyperlink to the operator’s support pages.

and User Guide

Community Forums Hyperlink to the operator’s community forums.

Customer Support

Phone number for the operator’s customer support.

Phone

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LTE Network Extender User Guide

4 Configuring Your Firewall

In most cases, the LTE Network Extender can connect and automatically configure network settings, with minimal user involvement. In cases where local firewall settings may need to be configured, refer to the information below:

Firewall Settings

Source Destination Protocol Destination Port Notes

LTE Networ k

GPS Assistance Server TCP 80

Extender

LTE Networ k

DNS Server UDP/TCP 53

Extender

LTE Networ k

NTP Server UDP/TCP 123

Extender

LTE Networ k Extender

VzW SeGW UDP 500/4500 More than one port may be used

for multiple device installation

LTE Networ k Extender

VzW SeGW ESP/50 NA When NAT/PAT is not present

LTE Networ k Extender

LTE Network Extender ESP/50 NA When NAT/PAT is not present

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LTE Network Extender User Guide

5 Troubleshooting

The Power LED is off.

• Check that the power adapter is properly inserted into the 12V DC Power Port on the back of the LTE Network

Extender, and that it is securely connected to a working power outlet.

The LTE Network Extender has not acquired a GPS signal after one hour or more.

• Try to position your LTE Network Extender in a new location. An ideal location is as close to a window as

possible, in an open area with few surrounding obstructions. Elevating the Network Extender on a cabinet or shelf may also help.

• Ensure that other devices are not interfering with your Network Extender: your LTE Network Extender should be

at least 10 feet away from any communications device or appliance that generates electromagnetic radiation such as microwave ovens or Wi-Fi routers.

• Take out the internal GPS antenna as described in Section 2.2 (GPS) and place it close to a window.

• If using another/other LTE Network Extender(s), ensure that their GPS antennas are at least 150 mm apart.

• Ensure that the GPS antenna is connected properly. The GPS antenna must always be connected to the LTE

Network Extender for operation.

• If you cannot reposition the Network Extender or the internal GPS antenna and acquire a signal, you may need

to separately purchase and install an external outdoor antenna.

Unable to make a call using the LTE Network Extender.

• Make sure the Network Extender is powered on and operational.

• Ensure that your router is working properly and has an active Internet connection. Usually the Internet activity

LED on your router should display some activity to indicate this. Refer to the support documentation of your router for more information.

• Make sure you are within coverage range of your LTE Network Extender (see Section 5.1 - Capacity &

Coverage).

• Check that Advanced Calling is turned on for your Verizon phone as shown in Section 2.4 (Making a Call).

• Verify that your Verizon phone is connected to the LTE Network Extender by dialing #48.

LTE Network Extender Activation

Confirm that your LTE Network Extender was activated at the time of purchase. If not, call Verizon Wireless Customer Service at (800) 922-0204 or call *611 from your Verizon Wireless mobile phone and select the option for technical support. Before contacting Verizon Wireless Customer Service, please confirm:

• Your router is working properly and has an active Internet connection. Usually the Internet activity LED on your

router should display some activity to indicate this. Refer to the support documentation of your router for more information.

• Your LTE Network Extender is receiving a GPS signal. You can check this by using the Display Button to view GPS

information on the LCD screen (see 2.1.1 - LCD Display), and on the GPS page of the Web Admin UI (see 3.6.2. - GPS).

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LTE Network Extender User Guide

5.1 Capacity & Network Coverage

Your LTE Network Extender has the following capacity and coverage:

• Capacity: Up to fourteen simultaneous active users + one channel reserved for E911 calls + one channel

reserved for redirect.

• Coverage: Approximately 7500 square feet (50-foot radius).

Coverage may vary based on environmental factors, floor plan and RF absorption of building materials.

5.2 LCD Display Messages & Error Codes

The following messages or error codes may appear on the display of the LTE Network Extender during operation or startup process:

Error Code

Category LCD Display

Startup

Content Description

Booting up.

Factory reset restarting Please wait…

Hardware initializing Please wait...

Factory reset: shutting down.

Factory reset: starting up.

Hardware initializing.

Startup

Hardware Error 2A Please check user guide

The LTE Network Extender has a Hardware Error disrupting its normal booting-up process; please try restarting the device. If the error persists, please call Customer Service (800-922-0204).

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LTE Network Extender User Guide

Startup

Hardware Error 2B Please check user guide

Software initializing Please wait...

Software Error 3A Please check user guide

Connecting to Router Please wait...

The LTE Network Extender has a malfunctioning RF antenna, and the device can no longer provide proper service. Please call Customer Service (800-922-0204).

Software initializing.

The LTE Network Extender has a Software Error disrupting its normal booting-up process; please try restarting the LTE Network Extender. If the error persists, please call Customer Service (800-922-0204).

Acquiring local IP address.

The Ethernet port on the LTE Network Extender is not Connection Error 4A Check Ethernet cable

operational; please check the Ethernet cable is properly

connected at both ends, and the switch, router or Internet

gateway is turned on.

Startup

Connecting to CMP server

Getting certificate from CMP server. Please wait...

Server Error 5A Please check user guide

The LTE Network Extender has failed to get certificate from

the CMP server; please contact your network administrator.

If the issue persists, please call Customer Service (800-922-

0204).

Searching GPS signal Please wait...

GPS acquisition. up to 10mins

GPS Insufficient Error 6A Please check user guide

The LTE Network Extender has failed to acquire minimally

required GPS signal; please try to move your GPS antenna

closer to the window, refer to Sections 2.1 Setup: Network

Extender, 2.2 Setup: GPS & 5 Troubleshooting. If the issue

persists, please call Customer Service (800-922-0204).

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Startup

LTE Network Extender User Guide

GPS antenna Error 6B Please check GPS antenna connection

No GPS antenna is detected in the LTE Network Extender,

please make sure a GPS antenna module is set up and

connected to the device. If the issue persists, please call

Customer Service (800-922-0204).

Startup

The LTE Network Extender failed to receive a clock signal GPS clock Error 6C Please check user guide

from its GPS module; please try to move your GPS antenna

closer to the window, refer to Sections 2.1 Setup: Network

Extender, 2.2 Setup: GPS & 5 Troubleshooting. If the issue

persists, please call Customer Service (800-922-0204).

Connecting to SeGW server

SeGW discovery and IPsec setup (init/serv). Please wait...

The LTE Network Extender failed to establish IPSec tunnel Server Error 7A Please check user guide

to connect to SeGW; please check the LAN/firewall settings

(refer to 4 - Configuring Your Firewall) or contact your

network administrator. If the issue persists, please call

Customer Service (800-922-0204).

Connecting to HeMS server

HeMS discovery and download of configuration file. Please wait…

The LTE Network Extender received incorrect provisioning Server Error 8A Please check user guide

parameters from HeMS, for example, incorrect bandwidth,

wrong command sequence in setting EARFCN for ANR or

unsupported band. If the issues persists, please call

Customer Service (800-922-0204).

Out of service area Error 8B Please check user guide

The LTE Network Extender is out of Verizon's service area; it

could be that Verizon service is not available in your area.

Please try to restart your device, if the issue persists, please

call Customer Service (800-922-0204).

The LTE Network Extender received a "403 Forbidden" error

message from the management server. Please try to restart

your device. If the issue persists, please call Customer

Service (800-922-0204).

The LTE Network Extender received a "500 Internal Server

Error" from the management server. Please try to restart

your device. If the issue persists, please call Customer

Service (800-922-0204).

Startup

Server Error 8C Please check user guide

Server Error 8D Please check user guide

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Startup

Info

LTE Network Extender User Guide

Server Error 8E Please check user guide

The LTE Network Extender is put into maintenance mode

(Admin=0) by the management server, and no UE can

Customer Service (800-922-0204).

Connecting to HeGW server

Serving HeGW discovery. Please wait…

Server Error 9A Please check user guide

Server Error 9B Please check user guide

Server Error 9C Please check user guide

The LTE Network Extender failed to connect to the HeNB

Gateway; please check the LAN/firewall settings or contact

your network administrator. If the issue persists, please call

Customer Service (800-922-0204).

The LTE Network Extender failed to communicate with

Verizon's backend network; please check the LAN/firewall

settings or contact your network administrator. If the issue

persists, please call Customer Service (800-922-0204).

The LTE Network Extender detected a PCI collision problem

with the PCI setting assigned by the management server.

Please try restarting your device. If the issue persists, please

call Customer Service (800-922-0204).

Service Active… Press the button to view device information.

9/11 Satellites connected 0/14 Devices

Displays GPS satellite connections & connected devices.

connected

Service: Active, Open

Info

IP address:

10.1.107.26

Displays LTE Network Extender information.

Mac address: F8:5B:3B:36:BA:2C

Info

Device serial number: SC0201900025

Displays LTE Network Extender information.

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LTE Network Extender User Guide

System

Ethernet

GPS

No service Error 20 The device is overheating Please check user

The LTE Network Extender is overheating; please place this

device in a cool area where the temperature is between 32-

122 degrees Fahrenheit. guide

No service Error 21 Please check user guide

No service Error 22 Please check user guide

The LTE Network Extender is experiencing a catastrophic

hardware failure with the antenna. Please call Customer

Service (800-922-0204).

There is an abnormally low transmission signal from your

LTE Network Extender affecting the functionality of the

device. The device will try to reboot itself in a moment;

please don't unplug your Network Extender. If the issue

continues after auto-reboot, please call Customer Service

(800-922-0204).

No service Error 23 Please check user guide

GPS antenna Error 24 Please check user guide

The Ethernet port on the LTE Network Extender is not

operational; please check the Ethernet cable is properly

connected at both ends, and that the switch, router or

internet gateway is turned on.

No GPS antenna is detected in the LTE Network Extender;

please make sure a GPS antenna module is set up and

connected to the device. If the issue persists, please call

Customer Service (800-922-0204).

GPS

Service

The LTE Network Extender has not been able to acquire a GPS antenna Error 25 Please check user guide

GPS signal for the past 24 hours. As a result, the device can

no longer provide service. Please try to move your GPS

antenna closer to the window. If the issue continues, you

may need to acquire an outdoor GPS antenna.

GPS signal Error 26 Please check user guide

The LTE Network Extender has failed to acquire the

minimally required GPS signal; please try to move your GPS

antenna closer to the window, refer to Sections 2.1 Setup:

Network Extender, 2.2 Setup: GPS & 5 Troubleshooting. If

the issue persists, please call Customer Service (800-922-

0204).

No service Error 27 Please check user guide

The LTE Network Extender failed to establish IPSec tunnel

to connect to SeGW, and the device can no longer provide

service to your mobile devices. Please check the

LAN/firewall settings or contact your network

administrator. If the issue persists, please call Customer

Service (800-922-0204).

Out of service area Error 28 Please check user guide

The LTE Network Extender is out of Verizon's service area; it

could be that Verizon service is not available in your area.

Please try restarting your device again. If the issue persists,

please call Customer Service (800-922-0204).

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Service

LTE Network Extender User Guide

No service Error 29 Please check user guide

No service Error 30 Please check user guide

No service Error 31 Please check user guide

No service Error 32 Please check user guide

No service Error 33 Please check user guide

The LTE Network Extender received a "403 Forbidden" error

message from the management server. Please try restarting

your device. If the issue persists, please call Customer

Service (800-922-0204).

The LTE Network Extender received a "500 Internal Server

Error" from the management server. Please try restarting

your device. If the issue persists, please call Customer

Service (800-922-0204).

The LTE Network Extender is put into maintenance mode

(Admin=0) by the management server, and no UE can

Customer Service (800-922-0204).

The LTE Network Extender failed to connect to the HeNB

Gateway, please check the LAN/ firewall settings or contact

your network administrator. If the issue persists, please call

Customer Service (800-922-0204).

The LTE Network Extender detected a PCI collision problem

with the PCI setting assigned by the management server.

Please try restarting your device. If the issue persists, please

call Customer Service (800-922-0204).

Service

System

The LTE Network Extender has a communication failure No service Error 34 Please check user guide

with Verizon’s network, preventing your device from

providing service to mobile devices. Please try restarting

your Network Extender. If the issue persists, please call

Customer Service (800-922-0204).

The LTE Network Extender experienced failure while System msg Error 35 Please wait We will retry shortly

upgrading its software. The device will try to reboot itself in

a moment; please don't unplug your device. If the issue

continues after auto-reboot, please call Customer Service

(800-922-0204).

Updating software please wait…

Upgrading software.

Configuration updated. Restarting

System restarting after a configuration update, e.g.,

changed band. Please wait...

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LTE Network Extender User Guide

System

Restarting Please wait...

System restarting.

Verizon LTE Network Extender User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual