Verizon LTE Network Extender User Manual

LTE Network Extender

User Guide

LTE Network Extender User Guide

September 22, 2020

Version 1.7

LTE Network Extender User Guide

Table of Contents

1 Getting Started ............................................................................................................................................. 3

1.1 Inside the Box ................................................................................................................................................ 3

1.2 Your Network Extender ................................................................................................................................. 4

1.3 Reset Button ................................................................................................................................................. 4

1.4 Requirements ................................................................................................................................................ 4

1.5 Safety ........................................................................................................................................................... 5

1.6 Intellectual Property Rights .......................................................................................................................... 5

1.7 Open Source Software .................................................................................................................................. 5

1.8 Limited Warranty; Disclaimer of Other Warranties ...................................................................................... 5

2 Setup ............................................................................................................................................................ 8

2.1 Network Extender ......................................................................................................................................... 8

2.1.1 LCD Display ...................................................................................................................................... 10

2.2 GPS ......................................................................................................................................................... 11

2.3 Wall Mount (Optional Accessory) ............................................................................................................... 14

2.4 Making a Call ............................................................................................................................................... 16

3 Web Admin UI ............................................................................................................................................ 17

3.1 Admin Website Overview ........................................................................................................................... 17

3.2 Sign-In ......................................................................................................................................................... 19

3.3 Home ......................................................................................................................................................... 21

3.4 Connected Devices ...................................................................................................................................... 22

3.5 Settings ....................................................................................................................................................... 24

3.5.1 Network ........................................................................................................................................... 24

3.5.2 Advanced ......................................................................................................................................... 26

3.5.3 Change Admin Password ................................................................................................................. 28

3.5.4 Time Zone ........................................................................................................................................ 30

3.5.5 Reset ................................................................................................................................................ 31

3.6 About ......................................................................................................................................................... 32

3.6.1 Status & Alarms ............................................................................................................................... 32

3.6.2 GPS ................................................................................................................................................... 34

3.6.3 Support ............................................................................................................................................ 35

4 Configuring Your Firewall ............................................................................................................................ 36

5 Troubleshooting ......................................................................................................................................... 37

5.1 Capacity & Network Coverage .................................................................................................................... 38

5.2 LCD Display Messages & Error Codes .......................................................................................................... 38

LTE Network Extender User Guide

1 Getting Started

Thank you for purchasing a Verizon LTE Network Extender. Your LTE Network Extender provides enhanced 4G LTE network coverage for Verizon wireless mobile devices, with a capacity of up to 14 simultaneous

active users (plus another channel reserved for 911 calls, and another for redirect purposes) and coverage radius up to 7500 square feet.

The LTE Network Extender is easy to install and works with existing Verizon mobile devices—simply connect the Network Extender to an existing broadband network. The Network Extender also features a built-in web server enabling IP settings to be customized. Please review this chapter to familiarize yourself with your device, and then follow the setup instructions in the next chapter.

1.1 Inside the Box

• LTE Network Extender

• Power Adapter

• Ethernet Cable

• Cable Clip x 5

1.2 Your Network Extender

LTE Network Extender User Guide

• The Power LED displays either white or red depending on device mode.

• The Network Extender features an internal GPS module that can be accessed by removing the bottom cover. Refer to

Section 2.2 (GPS) for more information.

• The LCD Display shows status information regarding GPS satellites tracked and number of LTE devices connected.

• The Display Button toggles additional device information on the LCD display.

1.3 Reset Button

The Network Extender’s reset button is on the back of the device, and enables you to reset the device back to its original factory state. This can be useful for troubleshooting, resetting passwords, or if you experience any difficulty with your device. Performing a reset will reset all settings and configurations (factory reset). To perform a reset, press and hold the reset button for at least 10 seconds, until the Power LED displays solid white, indicating a reset. Wait a few minutes for device to restart.

1.4 Requirements

• This device only supports Verizon Wireless 4G LTE mobile handsets with Advanced Calling turned on. Refer to Section 2.4

(Making a Call) for more information.

• The 4G LTE Network Extender must be connected to an available LAN port on a router or modem with always-on Internet

access with a minimum download speed of 10 Mbps and an upload speed of 5 Mbps. Speeds of 20 Mbps download and 10 Mbps upload or higher are recommended.

• The 4G LTE Network Extender requires a continuous GPS signal from the provided GPS antenna. To find GPS at initial

power up, four strong GPS satellite signals must be available. For better GPS signal strength, please pull out and unwrap 23’ GPS extension cable which is stored at the back of the Network Extender to position the GPS antenna as close to a

window as possible. Refer to Section 2.2 (GPS).

• Home satellite broadband access is not supported.

LTE Network Extender User Guide

1.5 Safety

• This product contains chemicals known to the State of California to cause cancer and birth defects or reproductive

harm. See www.P65Warnings.ca.gov.

• WARNING OF 911 LIMITATIONS: 911 or enhanced 911 services may be limited in areas outside of wireless network

coverage. This device extends the reach of wireless network coverage in your area. Therefore, in the event of an electrical power outage, broadband connection failure, termination of broadband service or other service disruption, you may not be able to make 911 calls using this device. Always be prepared to report your location to public safety.

• FCC Radiation Exposure Statement: To ensure the safety of users, the FCC has established criteria for the amount of radio

frequency energy various products may produce depending on their intended usage. This product has been tested and found to comply with the FCC’s exposure criteria.

• The installation of the Network Extender should allow at least 8 inches between the device and persons to be in

compliance with FCC RF exposure guidelines.

• Place your LTE Network Extender at least 10 feet away from products that generate electromagnetic radiation (e.g.,

microwave oven).

• Use only the included power adapter, using any other power source may damage the Network Extender.

1.6 Intellectual Property Rights

Verizon (or its licensors) owns exclusively and reserves all – and you may not exercise any – intellectual property rights in and to this product. You acknowledge and agree that the software and all ideas, methods, algorithms, formulae, processes, and concepts used in developing or incorporated into the product, all future updates and upgrades, and all other improvements, revisions, corrections, bug-fixes, hot- fixes, patches, modifications, enhancements, releases, and policy and database updates and other updates in, of, or to the software, all derivative works based upon any of the foregoing, and all copies of the foregoing are trade secrets and proprietary property of Verizon, having great commercial value to Verizon.

1.7 Open Source Software

Third party software may be included in or distributed with this product. Some software is expressly licensed only under the license terms indicated. Such software is licensed separately. Additionally, software whose license terms require separate licensing of the software under open source terms, including without limitation the LGPL, and the BSD, will be understood to be separately licensed under the relevant open source license. Refer to https://www.askey.com.tw/upload/ASK- SFE116_Open_Source.pdf for details.

1.8 Limited Warranty; Disclaimer of Other Warranties

Your Verizon Wireless LTE Network Extender has been designed to provide reliable, worry-free service. If for any reason, you have a problem with your equipment, please refer to the warranty in this section. For information regarding the terms and conditions of service for your LTE Network Extender, please visit www.verizonwireless.com or call Verizon Wireless Customer Service at (800) 922-0204 or *611 from your Verizon Wireless mobile phone.

Standard Limited Warranty

What is Covered and For How Long? What is Covered and For How Long Does This Converge Last?

LTE Network Extender User Guide

Verizon Wireless ("Verizon") warrants to the original purchaser (“Purchaser”) that the Verizon LTE Network Extender and accessories (“Products”) and all components included in this package shall be free from defects in workmanship and materials under normal intended use and service for a period of one year following the date of purchase.

What is Not Covered?

This Limited Warranty is conditioned upon proper use of the Products by Purchaser. This Limited Warranty does not apply if anyone other than an authorized Verizon representative opens the casing for the Product, or if damage or failure is caused by misuse, abuse, neglect, accident, unusual physical, electrical or electromechanical stress, modifying the Product's components, or operating the Product in an unsuitable environment or in a manner for which it is not intended. This Limited Warranty also does not cover: (a) a Product that has the serial number removed or made illegible, physical damage to the surface of the Product, including, without limitation, breakage, cracks or scratches, dents or adhesive marks on the outside casing; or (b) malfunctions resulting from the use of the Product in conjunction with accessories, products, or ancillary/peripheral equipment not furnished or approved by Verizon; or (c) defects or damage from improper operation, maintenance, installation, or adjustment. Purchaser will be charged for all Product repairs for damage or failure not covered by this Limited Warranty. Please also note that if the Product used or purchased outside the United States or Canada, this Limited Warranty will not be applicable.

What Verizon will do?

Verizon’s warranty applies only to the original Purchaser. If a Product is returned by Purchaser in an adequate container for shipping, accompanied by Purchaser’s sales receipt or comparable substitute proof of sale showing the date of purchase, the serial number of Product and the sellers’ name and address and within the applicable warranty period as described in this warranty information section, Verizon will, at its sole discretion, repair or replace the Product or its defective part. If you need assistance on where to deliver the Product, please contact Verizon Customer Care at (800) 922-0204 or *611. Upon receipt, Verizon will repair or replace the defective Product within a reasonable period of time, unless covered by any exclusions indicated above.

Verizon will, at its sole option, provide one of the following remedies to whatever extent it shall deem necessary to satisfy a proper claim under this limited warranty: 1. Elect to repair or facilitate the repair of any defective components within a reasonable period of time, free of any charge, for the necessary parts and labor to complete the repair and restore the Product to its proper operating condition; 2. Replace Products with direct replacements. All repaired/replacement Products will be warranted for a period equal to the remainder of the original Limited Warranty on the original Product or for 90 days, whichever is longer. The replaced Products, parts, or components become the property of Verizon. Verizon retains the right to take the final decision of whether a warranty claim is justified. All above warranties are null and void if any Product is not covered by this Limited Warranty, the repair or replacement of Product shall be at the sole expense of the Purchaser.

WHAT ARE THE LIMITS ON VERIZON'S WARRANTY/LIABILITY?

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. THE PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE”. VERIZON DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, CONDITIONS, REPRESENTATIONS, OR OTHER TERMS (INCLUDING AS TO SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY OR MERCHANTABILITY).NEITHER VERIZON NOR ITS AFFILIATES, EMPLOYEES, AGENTS, SHALL BE LIABLE TO YOU, FOR ANY LOSS OR DAMAGE, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, INDIRECT, SPECIAL, PUNITIVE OR CONSEQUENTIAL LOSS OR DAMAGES ARISING OUT OF, OR IN CONNECTION WITH, THE PROVISION OR USE OF (OR ANY INABILITY TO USE) THE PRODUCT, WHETHER IN CONTRACT, TORT (INCLUDING

LTE Network Extender User Guide

NEGLIGENCE), STATUTE OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY THEREOF. SOME COUNTRIES, DISTRICTS OR STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF RELIEF, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES, OR THE LIMITATION OF LIABILITY TO SPECIFIED AMOUNTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE/PROVINCE TO PROVINCE. THIS LIMITED PRODUCT WARRANTY APPLIES ONLY TO THE ORIGINAL PURCHASER OF THE PRODUCT THAT WAS PURCHASED FROM AN AUTHORISED RESELLER OR SALES CHANNEL.IF ANY TERM CONTAINED HEREIN IS HELD TO BE ILLEGAL OR UNENFORCEABLE, THE LEGALITY OR ENFORCEABILITY OF THE REMAINING TERMS OF THIS LIMITED WARRANTY WHICH PURCHASER ACKNOWLEDGES IS AND WILL ALWAYS BE CONSTRUED TO BE LIMITED BY ITS TERMS OR AS LIMITED AS THE LAW PERMITS SHALL NOT BE AFFECTED OR IMPAIRED. VERIZON DOES NOT WARRANT ANY THIRD PARTY EQUIPMENT OR SOFTWARE, EVEN IF INCLUDED WITH THE PRODUCT DISTRIBUTED BY VERIZON OR OTHERWISE. VERIZON PROVIDES ALL SUCH THIRD PARTY PRODUCTS AND SUPPORT AS-IS WITHOUT WARRANTY OF ANY KIND. RESPONSIBILITY FOR THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD PARTY EQUIPMENT OR SOFTWARE RESTS SOLELY WITH THE PURCHASER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRD-PARTY EQUIPMENT OR SOFTWARE.

This Limited Warranty allocates the risks of product failure between Verizon and the original Purchaser, and is recognized by both parties and reflected in the price paid for the Products. This Limited Warranty is the entire and sole warranty applicable to the Products and cannot be modified or changed in scope or substance by any oral or written statements, information, or advice given by Verizon or any of Verizon’s agents, employees, or others and may not rely on any such statements, information, or advice.

LTE Network Extender User Guide

2 Setup

Your LTE Network Extender can be set up by following the procedures explained in this section. Before installing the LTE Network Extender, remember to confirm that all components are included in the package.

2.1 Network Extender

1. It is recommended to place the LTE Network Extender near a window or otherwise elevated location, such as on a

bookshelf or cabinet, for best results. In addition, the attached cable clip can help you fix the GPS cable on the wall and then you can have GPS receiver close to the window easily.

2. Using the provided Ethernet cable, connect an available LAN port on your router to the LAN port on your LTE

Network Extender.

LTE Network Extender User Guide

3. Connect the included power adapter to the LTE Network Extender’s DC 12V power port and plug the power

adapter into an available power outlet. We recommend using the LTE Network Extender upright; however, it can also function well when the LTE Network Extender is in flat.

4. The Power LED should blink white when the LTE Network Extender is plugged in, to indicate the initialization and

startup process. If the Power LED displays solid red, this indicates a hardware issue/problem.

5. The Network Extender will automatically begin the initialization and startup process after the power adaptor and

the Ethernet cable are plugged in. This process may take 5 to 60 minutes depending on GPS signal conditions.

6. During this process, the LTE Network Extender will attempt to acquire a local IP address, followed by connecting to

the Verizon network, and then searching for a GPS signal.

For proper operation and E911 service, a GPS signal is required. If a GPS signal is not acquired after 30 to 60 minutes, please refer to Section 2.2 (GPS). The GPS signal acquisition status can be checked using the Web Admin UI as shown in Section 3 (Web Admin UI).

7. To finish the startup process, the LTE Network Extender will download any necessary software updates and

configuration data. When the startup process is complete, the Power LED will return to solid white and the LED Display will show “Service Active”.

LTE Network Extender User Guide

2.1.1 LCD Display

The LCD Display can display additional information: the LTE Network Extender IP address, MAC address, serial number, GPS Satellites connected, and mobile devices connected. Press the Display Button on the left panel of the Network Extender to toggle through information screens.

Refer to 5.2 (LCD Display Messages & Error Codes) for more information on other messages or errors that the LCD may display.

LTE Network Extender User Guide

2.2 GPS

If a GPS signal is not acquired after 30-60 minutes, you can use the internal GPS antenna to improve reception. It’s recommended to position the GPS antenna beside a window. To take out and reposition the GPS antenna, follow the instructions below.

1. Turn off the LTE Network Extender.

2. Remove the rear cover on the 4G LTE Network Extender.

3. Take out the GPS antenna and unwrap the cable.

4. Return the plastic cable holder into place inside the Network Extender.

5. Reattach the rear cover.

6. Ensure that the GPS cable is running through the notch in order to properly fasten the rear cover back into place.

7. Place the antenna close to a window. If needed, you can use double-sided tape to secure the bottom of the GPS

antenna in place, but take care not to cover the antenna with tape.

8. Turn your LTE Network Extender back on and wait for it to begin searching for a GPS signal. Four strong GPS

satellite signals are required for a GPS location fix – the process may take up to 60 minutes.

9. If still encountering problems, check the GPS signal on the GPS page of the Web Admin UI. If you cannot verify that

the Network Extender can consistently track 4 or more strong GPS satellite signals, then try another location for the GPS antenna where the signal may be better.

In below pictures, steps 1 to 6 show you how to unwrap the GPS antenna cable out of the LTE Network Extender; steps 7 to 13 show you how to wrap up the GPS antenna cable into the LTE Network Extender.

LTE Network Extender User Guide

2.3 Wall Mount (Optional Accessory)

A separate wall-mount bracket package is available (sold separately) for your LTE Network Extender. This enables you to fix your Network Extender directly to a wall for better positioning.

1. Screw the included wall mount bracket into desired position on a wall securely, ensuring it’s the correct way up

(screws are included with the wall-mount). Recommended hole size for the conical plastic anchor is 0.25” in diameter and 1.20” in depth.

2. Make sure all cables are already connected to your 4G LTE Network Extender.

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