VeriFone Vx810 User Manual
Vx810
Installation Guide
VeriFone Part Number 24963, Revision B
x
V
810 Installation Guide
© 2008 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other
brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments in this document to your local VeriFone Support Team.
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number 24963, Revision B
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
CHAPTER 1
Overview V
CHAPTER 2
Setup Select Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
x
810 PIN pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unpack Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Examine
x
V
810 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Install/Replace MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Privacy Shield. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Cable Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connection to another VeriFone Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . 15
RS232 Connection using an External Power Brick. . . . . . . . . . . . . . . . . . . . 15
Direct USB Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
USB–Download Support using an External Power Brick . . . . . . . . . . . . . . . 16
Terminal using a PoweredUSB connection . . . . . . . . . . . . . . . . . . . . . . . . . 16
Ethernet Connection with External Power Brick . . . . . . . . . . . . . . . . . . . . . . 17
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Smart Card Reader Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Magnetic Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
To Conduct a Credit/Debit Card Transaction . . . . . . . . . . . . . . . . . . . . . . . . 18
Contactless Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing the V
Using the V
x
810 CTLS Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
x
810 CTLS Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CHAPTER 3 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
VX810 INSTALLATION GUIDE 1
CONTEN TS
CHAPTER 4
Maintenance and
Cleaning
Clean the PIN Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Card Readers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
CHAPTER 5
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Supplementary Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Data Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Power Cord. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Contactless Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
CHAPTER 6
Troubleshooting
Guidelines
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
2 V
X
810 INSTALLATION GUIDE
PREFACE
This guide is the primary source of information for setting up and installing Vx810.
Audience
Organization
Related
Documentation
This guide provides simple descriptions of Vx810 features, as well as basic
x
information for the installation and configuration of the V
810.
This guide is organized as follows:
x
Chapter 1, Overview. Provides an overview of the V
Chapter 2, Setup. Explains setup and installation of V
810.
x
810, selecting a location
and establishing connections with other devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
x
V
810.
Chapter 4, Maintenance and Cleaning. Explains maintenance of the V
x
810.
Chapter 5, Service and Support. Provides information on contacting your
VeriFone service provider and information on how to order accessories or
documentations from VeriFone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem in terminal installation and configuration.
To learn more about Vx810, refer to the following set of documents:
x
810 Certification and Regulation Sheet
V
VPN 24960
x
V
810 Quick Installation Guide
x
V
810 Reference Guide
x
V
810 Privacy Shield Quick Installation Guide
x
V
810 Stand Adapter Quick Installation Guide
x
V
810 CTLS Quick Installation Guide
VPN 24961
VPN 24964
VPN 24965
VPN 24966
VPN 28601
VX810 INSTALLATION GUIDE 3
PREFACE
Guide Conventions
Guide
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross references.
Italics Italic typeface indicates book
titles or emphasis.
The pencil icon is used to
NOTE
CAUTION
WARNING
highlight important information.
The caution symbol indicates
hardware or software failure, or
loss of data.
The lighting symbol is used as a
warning when bodily injury might
occur.
See Guide Conventions.
You must no t use this unit
underwater.
RS232-type devices do not work
on the V
port.
The unit is not waterproof or
dustproof, and is intended for
indoor use only.
Due to risk of shock do not use
the terminal near water.
x
810 communication
Acronym Definitions
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AES Advanced Encryption Standard Algorithm
API Application Programming Interface
ARM Advanced RISC Machines
CAPK Certification Authority Public Key as in the EMV standard
CBC Cipher Block Chaining mode, as defined in ANSI X3.106
COG Chip on Glass
COGS Cost of Goods Sold
CTS Clear to Send
DEA/DES Data Encryption Algorithm/Standard, as defined in ANSI X3.92
DUKPT Derived Unique Key Per Transaction Method as defined in the
VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988
ECB Electronic Code Book mode, as defined in ANSI X3.106
ECR Electronic Cash Register
EMV Joint Europay, MasterCard and Visa Standard
ERS Engineering Requirements Specification
4 V
X
810 INSTALLATION GUIDE
Guide Conventions
Table 2 Acronym De finitions (continued)
Acronym Definitions
GID Group Identifier - Concept inherited from Verix terminals file
system
HDLC High-level Data Link Control
ICC Integrated Chip Card (Smart Card)
LCD Liquid Crystal Display
MAC Message Authentication Code, as defined in ANSI X9.19
MMU Memory Management Unit
MSAM Multiple Secure Access Module
MSR Magnetic Stripe Reader
OS Operating System
PED PIN Entry Device
PIN Personal Identification Number
POS Point-of-Sale
PRD Product Requirement Document
PSCR Primary Smart Card Reader
RFID Radio Frequency Identification
RTS Read y to Send
SOC System on Chip
SAM Secure Access Module
SC Smart Card (Integrated Chip Card)
SD Secure Digital
SDK Software Development Kit
SL3 Security Level 3 and 4
SR Ship Release
SRAM Static Random Access Memory
STN Super Twisted Nematic
UI User Interface
USB Universal Serial Bus
VSS VeriShield Security Scripts
PREFACE
X
810 INSTALLATION GUIDE 5
V
PREFACE
Guide Conventions
6 V
X
810 INSTALLATION GUIDE
Overview
CHAPTER 1
This chapter provides a brief description of VeriFone’s Vx810.
Vx810 PIN pad
Features at a
Glance
The Vx810 is a PIN pad with an integrated smart card reader for connection to
either VeriFone transaction terminals or third party electronic point-of-sale
systems, offering advanced security and smart card processing capabilities.
x
The V
810 series supports both symmetric encryption algorithms (DES, 3DES,
and AES) and asymmetric encryption (RSA). This device internally manages
simultaneous multiple keys through either Master Session- or DUKPT-based
processes, and offers high performance smart card processing, as well as support
for the new generation of 3-volt cards.
x
The V
810 is a programmable device, allowing a custom or EMV-approved
transaction application to run from the VISA PCI-compliant PIN pad, either to
meet local regulatory requirements or relieve the ECR or terminal of this task.
The Vx810 has a sleek and stylish ergonomic design that offers power and
x
performance in a smart card- or MSR-integrated PIN pad device. The V
810
provides the right combination of features and functions in a sleek, stylish device
that fits in the palm of your hand. This includes a magnetic stripe card reader,
smart card reader, and integrated PIN pad.
• Delivers power and usability in a
convenient hand-held design.
• Securely supports and runs payment
and value-added applications.
• Offers unsurpassed performance on
EMV smart card transactions.
• Security architecture meets
specifications for PIN-entry devices
(PCI) and sophisticated file
authentication.
Figure 1 V
x
810 with new handheld design
VX810 INSTALLATION GUIDE 7
OVERVIEW
Features and Benefits
Features and
Benefits
Exceptional Ease of Use
• Bold, ergonomic design is sleek, stylish, and lightweight for conveniently
handing the unit to the consumer for PIN entry or other input.
• Intuitive telco-style interface and large, colored control keys simplify training
and reduce support requests.
• Highly readable display handles multiple languages for global applications.
Critical Security Protection
• Incorporates tamper-detection circuitry to resist unauthorized intrusion and
supports a broad spectrum of software-based security features.
• Integrated security modules simultaneously support sophisticated encryption
(AES, DES, 3DES, RSA) and key management schemes, including single and
3DES Master Session, single, and 3DES Derived.
Strong Feature Set
• Ensures uncompromising reliability from VeriFone, the worldwide leader in
e-payment.
• Primary smart card reader support for synchronous and asynchronous smart
cards.
• Support for international character sets and Unicode standard.
• The V
x
810 received EMV Level 1 approval for smart card solutions.
• VeriShield security architecture provides sophisticated file authentication to
prevent execution of unauthorized software on the V
Extended PIN pad Capabilities
x
810.
• Optional privacy shield.
• Display backlighting for use in low-light or high-glare environments.
• Triple-track, high-coercivity card reader handles most magnetic stripe cards.
• Three Security Access Modules (SAMs) safeguard sensitive financial data
and support multiple smart card schemes.
• Optional contactless module enhancement.
• Can be combined with V
payment solution.
x
810 DUET to provide a complete counter top
• Can be powered by other Vx series terminals through the multi-connector
cable.
8 V
X
810 INSTALLATION GUIDE
Setup
CHAPTER 2
This chapter describes the setup procedure for Vx810, in the following sections:
• Select Location
• Unpack Shipping Carton
Select Location
Ease of Use
Environmental
Factors
• Examine V
x
810 Features
• Install/Replace MSAM Cards
• Privacy Shield
• Cable Connections
• Power Supply
• Smart Card Reader Use
• Magnetic Card Reader Use
Use the following guidelines to select a location for the Vx810.
• Select a location convenient for both merchant and cardholder.
• Select a flat support surface, such as a countertop or table.
• Select a location near a power outlet and the terminal, ECR, or computer
connected to the V
walkway.
x
810. For safety, do not string cables or cords across a
• Do not use the unit where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
CAUTION
• Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
• Do not use the V
The Vx810 is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust can void any warranty.
x
810 outdoors.
VX810 INSTALLATION GUIDE 9
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