Vx810
Installation Guide
VeriFone Part Number 24963, Revision B
x
V
810 Installation Guide
© 2008 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other
brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments in this document to your local VeriFone Support Team.
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number 24963, Revision B
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
CHAPTER 1
Overview V
CHAPTER 2
Setup Select Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
x
810 PIN pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unpack Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Examine
x
V
810 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Install/Replace MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Privacy Shield. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Cable Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connection to another VeriFone Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . 15
RS232 Connection using an External Power Brick. . . . . . . . . . . . . . . . . . . . 15
Direct USB Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
USB–Download Support using an External Power Brick . . . . . . . . . . . . . . . 16
Terminal using a PoweredUSB connection . . . . . . . . . . . . . . . . . . . . . . . . . 16
Ethernet Connection with External Power Brick . . . . . . . . . . . . . . . . . . . . . . 17
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Smart Card Reader Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Magnetic Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
To Conduct a Credit/Debit Card Transaction . . . . . . . . . . . . . . . . . . . . . . . . 18
Contactless Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing the V
Using the V
x
810 CTLS Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
x
810 CTLS Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CHAPTER 3 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
VX810 INSTALLATION GUIDE 1
CONTEN TS
CHAPTER 4
Maintenance and
Cleaning
Clean the PIN Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Card Readers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
CHAPTER 5
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Supplementary Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Data Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Power Cord. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Contactless Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
CHAPTER 6
Troubleshooting
Guidelines
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
2 V
X
810 INSTALLATION GUIDE
PREFACE
This guide is the primary source of information for setting up and installing Vx810.
Audience
Organization
Related
Documentation
This guide provides simple descriptions of Vx810 features, as well as basic
x
information for the installation and configuration of the V
810.
This guide is organized as follows:
x
Chapter 1, Overview. Provides an overview of the V
Chapter 2, Setup. Explains setup and installation of V
810.
x
810, selecting a location
and establishing connections with other devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
x
V
810.
Chapter 4, Maintenance and Cleaning. Explains maintenance of the V
x
810.
Chapter 5, Service and Support. Provides information on contacting your
VeriFone service provider and information on how to order accessories or
documentations from VeriFone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem in terminal installation and configuration.
To learn more about Vx810, refer to the following set of documents:
x
810 Certification and Regulation Sheet
V
VPN 24960
x
V
810 Quick Installation Guide
x
V
810 Reference Guide
x
V
810 Privacy Shield Quick Installation Guide
x
V
810 Stand Adapter Quick Installation Guide
x
V
810 CTLS Quick Installation Guide
VPN 24961
VPN 24964
VPN 24965
VPN 24966
VPN 28601
VX810 INSTALLATION GUIDE 3
PREFACE
Guide Conventions
Guide
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross references.
Italics Italic typeface indicates book
titles or emphasis.
The pencil icon is used to
NOTE
CAUTION
WARNING
highlight important information.
The caution symbol indicates
hardware or software failure, or
loss of data.
The lighting symbol is used as a
warning when bodily injury might
occur.
See Guide Conventions.
You must no t use this unit
underwater.
RS232-type devices do not work
on the V
port.
The unit is not waterproof or
dustproof, and is intended for
indoor use only.
Due to risk of shock do not use
the terminal near water.
x
810 communication
Acronym Definitions
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AES Advanced Encryption Standard Algorithm
API Application Programming Interface
ARM Advanced RISC Machines
CAPK Certification Authority Public Key as in the EMV standard
CBC Cipher Block Chaining mode, as defined in ANSI X3.106
COG Chip on Glass
COGS Cost of Goods Sold
CTS Clear to Send
DEA/DES Data Encryption Algorithm/Standard, as defined in ANSI X3.92
DUKPT Derived Unique Key Per Transaction Method as defined in the
VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988
ECB Electronic Code Book mode, as defined in ANSI X3.106
ECR Electronic Cash Register
EMV Joint Europay, MasterCard and Visa Standard
ERS Engineering Requirements Specification
4 V
X
810 INSTALLATION GUIDE
Guide Conventions
Table 2 Acronym De finitions (continued)
Acronym Definitions
GID Group Identifier - Concept inherited from Verix terminals file
system
HDLC High-level Data Link Control
ICC Integrated Chip Card (Smart Card)
LCD Liquid Crystal Display
MAC Message Authentication Code, as defined in ANSI X9.19
MMU Memory Management Unit
MSAM Multiple Secure Access Module
MSR Magnetic Stripe Reader
OS Operating System
PED PIN Entry Device
PIN Personal Identification Number
POS Point-of-Sale
PRD Product Requirement Document
PSCR Primary Smart Card Reader
RFID Radio Frequency Identification
RTS Read y to Send
SOC System on Chip
SAM Secure Access Module
SC Smart Card (Integrated Chip Card)
SD Secure Digital
SDK Software Development Kit
SL3 Security Level 3 and 4
SR Ship Release
SRAM Static Random Access Memory
STN Super Twisted Nematic
UI User Interface
USB Universal Serial Bus
VSS VeriShield Security Scripts
PREFACE
X
810 INSTALLATION GUIDE 5
V
PREFACE
Guide Conventions
6 V
X
810 INSTALLATION GUIDE
Overview
CHAPTER 1
This chapter provides a brief description of VeriFone’s Vx810.
Vx810 PIN pad
Features at a
Glance
The Vx810 is a PIN pad with an integrated smart card reader for connection to
either VeriFone transaction terminals or third party electronic point-of-sale
systems, offering advanced security and smart card processing capabilities.
x
The V
810 series supports both symmetric encryption algorithms (DES, 3DES,
and AES) and asymmetric encryption (RSA). This device internally manages
simultaneous multiple keys through either Master Session- or DUKPT-based
processes, and offers high performance smart card processing, as well as support
for the new generation of 3-volt cards.
x
The V
810 is a programmable device, allowing a custom or EMV-approved
transaction application to run from the VISA PCI-compliant PIN pad, either to
meet local regulatory requirements or relieve the ECR or terminal of this task.
The Vx810 has a sleek and stylish ergonomic design that offers power and
x
performance in a smart card- or MSR-integrated PIN pad device. The V
810
provides the right combination of features and functions in a sleek, stylish device
that fits in the palm of your hand. This includes a magnetic stripe card reader,
smart card reader, and integrated PIN pad.
• Delivers power and usability in a
convenient hand-held design.
• Securely supports and runs payment
and value-added applications.
• Offers unsurpassed performance on
EMV smart card transactions.
• Security architecture meets
specifications for PIN-entry devices
(PCI) and sophisticated file
authentication.
Figure 1 V
x
810 with new handheld design
VX810 INSTALLATION GUIDE 7
OVERVIEW
Features and Benefits
Features and
Benefits
Exceptional Ease of Use
• Bold, ergonomic design is sleek, stylish, and lightweight for conveniently
handing the unit to the consumer for PIN entry or other input.
• Intuitive telco-style interface and large, colored control keys simplify training
and reduce support requests.
• Highly readable display handles multiple languages for global applications.
Critical Security Protection
• Incorporates tamper-detection circuitry to resist unauthorized intrusion and
supports a broad spectrum of software-based security features.
• Integrated security modules simultaneously support sophisticated encryption
(AES, DES, 3DES, RSA) and key management schemes, including single and
3DES Master Session, single, and 3DES Derived.
Strong Feature Set
• Ensures uncompromising reliability from VeriFone, the worldwide leader in
e-payment.
• Primary smart card reader support for synchronous and asynchronous smart
cards.
• Support for international character sets and Unicode standard.
• The V
x
810 received EMV Level 1 approval for smart card solutions.
• VeriShield security architecture provides sophisticated file authentication to
prevent execution of unauthorized software on the V
Extended PIN pad Capabilities
x
810.
• Optional privacy shield.
• Display backlighting for use in low-light or high-glare environments.
• Triple-track, high-coercivity card reader handles most magnetic stripe cards.
• Three Security Access Modules (SAMs) safeguard sensitive financial data
and support multiple smart card schemes.
• Optional contactless module enhancement.
• Can be combined with V
payment solution.
x
810 DUET to provide a complete counter top
• Can be powered by other Vx series terminals through the multi-connector
cable.
8 V
X
810 INSTALLATION GUIDE
Setup
CHAPTER 2
This chapter describes the setup procedure for Vx810, in the following sections:
• Select Location
• Unpack Shipping Carton
Select Location
Ease of Use
Environmental
Factors
• Examine V
x
810 Features
• Install/Replace MSAM Cards
• Privacy Shield
• Cable Connections
• Power Supply
• Smart Card Reader Use
• Magnetic Card Reader Use
Use the following guidelines to select a location for the Vx810.
• Select a location convenient for both merchant and cardholder.
• Select a flat support surface, such as a countertop or table.
• Select a location near a power outlet and the terminal, ECR, or computer
connected to the V
walkway.
x
810. For safety, do not string cables or cords across a
• Do not use the unit where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
CAUTION
• Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
• Do not use the V
The Vx810 is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust can void any warranty.
x
810 outdoors.
VX810 INSTALLATION GUIDE 9
SETUP
Unpack Shipping Carton
Electrical
Considerations
WARNING
Unpack
Shipping Carton
• Avoid using this product during electrical storms.
• Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
• Do not use the V
Due to risk of shock or damage, do not use the Vx810 near water, including a
bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a
swimming pool.
Open the shipping carton and carefully inspect its conten ts for possible t ampering
or shipping damage. The V
it to cease to function or to operate in an unsecured manner.
1 Remove and inspect the contents of the shipping carton, since the V
ships in multiple configurations, the carton may include any or all of the
following:
x
• V
810
x
810 near water or in moist conditions.
x
810 is a secure product and any tampering can ca use
x
810
WARNING
• Data cable
• Power pack
• Power cord
• ECR cable
• Privacy shield
2 Remove all plastic wrapping from the terminal and components.
3 Remove the clear protective film from the display.
4 Save the shipping carton and packing material for future repacking or moving
of the device.
Do not use a unit that has been tampered with or damaged.
x
The V
appears damaged, please notify the shipping company and your VeriFone
service provider immediately.
810 comes equipped with tamper-evident labels. If a label or component
10 V
X
810 INSTALLATION GUIDE
SETUP
Examine Vx810 Features
Examine
Vx810 Features
Before you continue with the installation process, familiarize yourself with the
x
V
810 features:
FUNCTION KEYS
DISPLAY
ALPHA KEY
TELCO KEYPAD
COLOR-CODED
FUNCTION KEYS
(OPTIONAL)
ATM STYLE KEYS
MAGNETIC CARD
READER
SMART CARD
READER
(OPTIONAL)
Figure 2 V
x
The V
810 includes the following features:
x
810 Features
• A display.
• Three types of keys:
• Keypad matrix for four ATM-style keys and four Function keys.
• Alpha key for entering text.
• Three color-coded function keys below the keypad (CANCEL [RED],
BACKSPACE [YELLOW], ENTER [GREEN]).
• A magnetic card reader, built into the top side. An icon shows the proper
swipe direction, with the stripe facing down and towards the keypad.
• A smart card reader, built into the unit’s front side. An icon indicates the
proper card position and insertion direction. (Optional)
• A SAM (Security Access Module) compartment, built into the back side
of the unit. The V
support multiple stored-value card programs or other merchant card
requirements. (Optional)
x
810 contains multiple-SAM (MSAM) cardholders to
VX810 INSTALLATION GUIDE 11
SETUP
Install/Replace MSAM Cards
Install/Replace
MSAM Cards
CAUTION
To change or install
MSAMs
You may need to install one or more multiple security access module (MSAM)
cards or replace the old cards.
Observe standard precautions in handling electrostatically sensitive devices.
Electrostatic discharges can damage the equipment. VeriFone recommends
using a grounded anti-static wrist strap.
1 Remove the data cable from the back of the unit.
2 Place the V
scratches.
x
810 facedown on a soft, clean surface to protect the lens from
3 Loosen the retaining screw. The restraining screw is captive, which means
that it cannot be fully removed from the slot.
NOTE
Figure 3 MSAM Compartment Door and Locking Screw
4 Lift open the compartment door. The MSAM cardholders are now accessible.
Each cardholder consists of a slot inboard of a numbered tray.
Figure 4 Opening MSAM Compartment Door
Before inserting the MSAM card, position it as shown in Figure 5, with the card’s
gold contacts facing away from you, toward the unit. The cardholder slot in the
x
V
810 has a set of contacts. The MSAM card has a notch on one corner to
ensure that it fits into the connector base in only one way; the V
matching notch cast into the backside of the MSAM compartme nt door to ensure
the MSAM card is positioned correctly when the cover is closed.
x
810 has a
12 V
X
810 INSTALLATION GUIDE
Install/Replace MSAM Cards
5 Install the MSAM card by aligning the card to match the embossed number
and carefully sliding it into the slots until fully inserted.
Figure 5 MSAM Insertion
6 Close the MSAM compartment door and tighten the locking screw.
SETUP
Figure 6 Closed MSAM Compartment
X
810 INSTALLATION GUIDE 13
V
SETUP
Privacy Shield
Privacy Shield
Cable
Connections
This figure shows an example of a Vx810 with the privacy shield installed.
Figure 7 Installed Privacy Shield
The Vx810 has six general cabling scenarios, depending on what the Vx810
connects to:
1 Connection to another VeriFone Terminal
CAUTION
2 RS232 Connection using an External Power Brick
3 Direct USB Connection
4 USB–Download Support using an External Power Brick
5 Terminal using a PoweredUSB connection
6 Ethernet Connection with External Power Brick
Using an incorrectly rated power supply can damage the unit or cause it not to
work properly. Use only a power pack with VPN CPS11212-3A-(R) (see
Specifications for detailed power supply specifications).
14 V
X
810 INSTALLATION GUIDE
SETUP
Cable Connections
Connection to
another VeriFone
Terminal
RS232 Connection
using an External
Power Brick
The Vx810 connects to a VeriFone terminal via a straight cable. There is a
minimum power requirement for the V
where the terminal is only able to provide a 7 V DC output to power the V
x
810, currently specified as 3.5W. In cases
x
810, the
terminal must be able to source at least 0.5 A of current. Otherwise, proper
functioning of the V
Figure 8 V
x
810 is not guaranteed.
x
810 Connected to Another VeriFone Terminal
A special dongle cable is used, where one end of the cable plugs into the Vx810
while the other end terminates in a DB-9 connector housing. On the housing, a
DC jack is provided to connect to an external power brick. This is a generic cable
for all RS232-based hosts.
Figure 9 V
x
810 with an RS232 Connection Using an External Power
Brick
X
810 INSTALLATION GUIDE 15
V
SETUP
Cable Connections
Direct USB
Connection
USB–Download
Support using an
External Power
Brick
Similarly , a dongle cable is require d in standard USB environments. For this cable
option, the host end has a molded housing which exposes the st andard USB plug.
Figure 10 Direct USB Connection
This cable option comes with a junction box that provides a mini-style T ype B USB
socket for connecting to the USB-based host and a DC jack for external power
connection.
In addition, a Type A USB socket is provided on the junction box to support
application download via a USB thumb drive.
16 V
Terminal using a
PoweredUSB
connection
X
810 INSTALLATION GUIDE
Figure 11 V
x
810 Connected to a USB with Download Support
For a USB-based host with PoweredUSB feature, a straight cable is all that is
required. The V
x
810 supports the 12 V DC option.
Figure 12 PoweredUSB Connection
SETUP
Power Supply
Ethernet
Connection with
External Power
Brick
Power Supply
The cable required junction box that provides a standard RJ-45 LAN socket and a
DC jack. However, since most hosts do not support peer-to-peer LAN connection
to a PIN pad, an additional RJ-45 socket is provided on the junction box to allow a
direct connection between V
x
810 and the host.
Figure 13 Ethernet Connection with External Power Brick
Not all Vx810 configurations and device contexts require the use of a power
x
supply – VeriFone ships power supplies with the V
If you have changed the context in which the V
810 as required.
x
810 is used or have questions
about which power supply should be used, contact your VeriFone representative.
CAUTION
WARNING
NOTE
Using an incorrectly rated power supply can damage the unit or cause it not to
work properly. Use only a power pack with VPN CPS11212-3A-(R) (see
Specifications for detailed power supply specifications).
Before connecting a power supply, disconnect the power pack cord from the
power outlet.
x
Connect and route all cables between the V
810, ECR, and PC before plugging
the power pack cord into a wall outlet or surge protector.
Do not plug the power pack into an outdoor outlet or operate the Vx810 outdoors.
Also, disconnecting power during a transaction can cause transaction data files
not yet stored in memory to be lost.
To protect against possible damage caused by lightning strikes and electrical
surges, VeriFone recommends installing a power surge protector.
When the V
x
810 has power and an application is loaded, the application starts
after the initial V eriFone copyright screen and displays a unique copyrigh t screen.
If no application is loaded,
DOWNLOAD NEEDED appears on the display after the
initial VeriFone copyright screen.
X
810 INSTALLATION GUIDE 17
V
SETUP
Smart Card Reader Use
Smart Card
Reader Use
To Conduct a Smart
Card Transaction
The smart card transaction procedure can vary depending on the application.
Verify the proper procedure with your application provider before performing a
smart card transaction.
1 Position the smart card with the gold contacts facing upward (see Figure 14).
2 Insert it into the smart card reader slot in a smooth, continuous motion until it
seats firmly.
3 Remove the card when the display indicates the transaction is completed.
Figure 14 Smart Card Reader Use
CAUTION
Magnetic Card
Reader Use
To Conduct a Credit/
Debit Card
Transaction
Leave the smart card in the card reader until the transaction is completed.
Premature removal can void the transaction.
The Vx810 has a magnetic card reader that uses a triple track stripe reader. This
gives the unit greater reliability over a wide range of swipe speeds and operating
environments.
1 Position a magnetic card with the stripe facing the keypad.
2 Swipe it through the magnetic card reader.
18 V
X
810 INSTALLATION GUIDE
Figure 15 Magnetic Card Reader Use
SETUP
Contactless Module
Contactless
Module
Installing the Vx810
CTLS Module
NOTE
The Vx810 supports contactless smart card tra nsactions through the Vx810 CTLS
x
module. The SD card slot at the back of the V
810 serves as the expansion port
for installing the module as an add-on to the traditional magnetic card reader.
To install the Vx810 CTLS module:
1 Place the device facedown on a soft, clean surface to protect the lens from
scratches.
2 Remove the SD card slot cover and store it in a safe place where it can be
easily retrieved for later use.
The SD card cover slot will not be used while the Vx810 CTLS module is in place.
3 Slide the connector into the SD card slot of the V
you feel it click into place.
x
810 as illustrated below until
WARNING
A B
x
Figure 16 Sliding the V
The mechanism that alows you to feel the connector click into place does not
hold the V
x
810 and the Vx810 CTLS module together.
Once the connector is inserted, hold both devices in place while making sure that
you do not allow the devices to separate so that the connector does not slip
backwards out of the slot.
4 Insert the metal plate onto the back of the module and V
devices in place. To do this, hold the metal plate at an angle as shown in the
figure below, then slide the tabs on the wide end of the metal plate into the
slots of the CTLS module.
810 CTLS Module Into Place
x
810 to hold the
Figure 17 Sliding the Metal Plate into Place
X
810 INSTALLATION GUIDE 19
V
SETUP
Contactless Module
5 Slide the tabs on the narrow end of the metal plate down to engage the ears of
x
the V
810.
6 Carefully hold both devices and the metal plate in place. Screw fine-thread
black machine screw into the V
taping screws into the V
x
810 CTLS module..
Figure 18 Installing the Screws
x
810 first. Next, install the 3 coarse-thread self
WARNING
NOTE
Be careful. The self taping screws will require a moderate amount of force to
install. Be sure to use the proper size screw driver and to securely support the
x
V
810 CTLS module to avoid any possible damage.
Figure 19 Installed V
x
810 CTLS Module
You can verify if the module is installed properly through the CONTACTLESS
DIAGNOSTIC function in System Mode of the V
x
810.
20 V
X
810 INSTALLATION GUIDE
For more information, please refer to the V
x
810 Reference Guide, VPN 24964.
SETUP
Contactless Module
Using the Vx810
CTLS Module
The Vx810 CTLS module is only active when signaled by an application for the
conduction of a contactless smart card transaction.
To perform a contactless smart card transaction:
1 Gently tap the card onto or hold the card (within to 4 cm.) against the surface
of the RFID canopy.
2 An activated LED visual on the RFID canopy accompanied by a short beeping
sound indicates a successful transaction.
Figure 20 Contactless Smart Card Reader Use
NOTE
Proper care to ensure that the contactless module is working properly includes:
• Preventing the module from coming into contact with metallic surfaces while
in use.
X
810 INSTALLATION GUIDE 21
V
SETUP
Contactless Module
22 V
X
810 INSTALLATION GUIDE
CHAPTER 3
Specifications
Unit Power
Requirements
Power Pack
Temperature
Humidity
External
Dimensions
This chapter discusses power requirements, dimensions, and other specifications
of the V
x
810.
• 9 - 12 V DC minimum of 450 mA
• 5 V DC minimum of 500 mA (USB power)
• CPS11212-3A-R
• UL, ITE listed, Class 2, switching power supply
• PS, 12.0 V DC UNIVERSAL 12W
• Operating temperature: 0° to 40° C (32° to 104° F)
• Storage temperature: -30° to 60° C (-22° to 140° F)
• Relative humidity: 5% to 95%; no condensation
• Length: 150 mm (5.9 in)
• Width: 85 mm (3.3 in)
• Depth: 32 mm (1.3 in)
Weight
• Unit weight: 0.27 Kg (0.6 lb)
• Shipping weight: 0.850 Kg (1.9 lb)
VX810 INSTALLATION GUIDE 23
Specifications
24 V
X
810 INSTALLATION GUIDE
Maintenance and Cleaning
The Vx810 has no user-serviceable parts.
CHAPTER 4
Clean the
PIN Pad
CAUTION
Card Readers
To clean the unit, use a clean cloth slightly dampened with water and a drop or
two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
For best results, use a Verifone Cleaning Kit (refer to the Accessories and
Documentation section).
Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.
Do not spray cleaners or other solutions directly onto the keypad or display.
Do not attempt to clean the card readers. Doing so can void any warranty. For
card reader service, contact your VeriFone distributor or service provider.
VX810 INSTALLATION GUIDE 25
MAINTENANCE AND CLEANING
Card Readers
26 V
X
810 INSTALLATION GUIDE
Service and Support
For Vx810 problems, contact your local VeriFone representative or service
provider.
For V
• USA – VeriFone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
• International – Contact your VeriFone representative.
x
810 product service and repair information:
CHAPTER 5
Service Returns
NOTE
Before returning the Vx810 to VeriFone, you must obtain a Merchandise Return
Authorization (MRA) number. The following procedure describes how to return
one or more V
International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.
x
810 for repair or replacement (U.S. customers only).
1 Gather the following information from the printed labels (see Figure 21) on the
bottom of each V
x
810 to be returned:
• Product ID, including the model and part number. For example,
“m108-xxx-xx” and “PTID xxxxxxxx.”
• Serial number (S/N xxx-xxx-xxx).
2 Within the United States, call VeriFone toll-free at 1-800-834-4366.
3 Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–8 P.M., eastern time.
4 Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.).
• Please address the fax clearly to the attention of the “VeriFone MRA
Dept.”
• Include a telephone number where you can be reached and your fax
number.
VX810 INSTALLATION GUIDE 27
SERVICE AND SUPPORT
Service Returns
• You will be issued MRA number(s) and the fax will be returned to you.
NOTE
One MRA number must be issued for each Vx810 you return to V eriFone, even if
you are returning several of the same model.
5 Describe the problem(s) and provide the shipping address where the repaired
or replacement unit must be returned.
6 Keep a record of the following items:
• Assigned MRA number(s).
• VeriFone serial number assigned to the V
service or repair (serial numbers are located on the bottom of the unit (see
Figure 21).
x
810 you are returning for
• Shipping documentation, such as air bill numbers used to trace the
shipment.
• Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the V
x
810).
Figure 21 Information Label on Unit Bottom
MODEL NUMBER
SERIAL NUMBER
28 V
X
810 INSTALLATION GUIDE
SERVICE AND SUPPORT
Accessories and Documentation
Accessories and
Documentation
Supplementary
Hardware
Data Cables
Power Supply
VeriFone produces accessories and documentation for the Vx810. When
ordering, please refer to the part number in the left column.
VeriFone Online Store at www.store.verifone.com
• USA – VeriFone Customer Development Center, 1-800-834-4366,
Monday - Friday, 7 A.M. - 8 P.M., eastern time
• International – Contact your VeriFone representative
08392-01-(R) Mounting adapter
08368-01-(R) Privacy shield
08361-XX-(R) Connects Vx810 to Vx510, Vx570 and, Vx610 terminals (Mod-
10)
08398-XX-(R) Connects V
Various others, depending on what they connect to. Contact your local
VeriFone representative or service provider to identify the best cable for your
needs.
Power packs are optional, except in certain instances (see Power Supply).
x
810 to ECR with USB Type A
Power Cord
Cleaning Kit
Contactless Module
Documentation
CPS11212-3A-R DC power pack (universal)
07152-02-R
AC power cord (US)
07152-xx United States of America
Various others, by country: contact your local VeriFone representative or
service provider to identify the best power cord for your needs.
02746-01(-R) VeriFone Cleaning Kit
The Vx810 supports a CTLS module as an add-on to the traditional magnetic card
reader.
To learn more about Vx810, refer to the following set of documents:
Vx810 Certification and Regulation Sheet
x
810 Quick Installation Guide
V
x
V
810 Reference Guide
x
810 Privacy Shield Quick Installation Guide
V
VPN 24960
VPN 24961
VPN 24964
VPN 24965
x
810 Stand Adapter Quick Installation Guide
V
x
810 CTLS Quick Installation Guide
V
VPN 24966
VPN 28601
X
810 INSTALLATION GUIDE 29
V
SERVICE AND SUPPORT
Accessories and Documentation
30 V
X
810 INSTALLATION GUIDE
CHAPTER 6
Troubleshooting
NOTE
CAUTION
Guidelines
This chapter lists typical examples of malfunctions that you may encounter while
x
operating your V
The troubleshooting guidelines provided in the following section are included to
assist successful installation and configuration of the V
problems operating your V
the problem persists even after performing the outlined guidelines or if the
problem is not described, contact your local VeriFone representative for
assistance.
The Vx810 comes equipped with tamper-evident labels. The Vx810 contains no
user-serviceable parts. Do not, under any circumstance, attempt to disassemble
the unit. Perform only those adjustments or repairs specifie d in this gu ide. For all
other services, contact your local VeriFone service provider. Service conducted
by parties other than authorized VeriFone representatives may void any
warranty.
Not all units require use of a power supply.
810 and the steps that you can take to resolve them.
x
810. If you are having
x
810, please read these troubleshooting examples. If
Blank Display
Keypad Does
Not Respond
Using an incorrectly rated power supply may damage the unit or cause it not to
work properly. Before troubleshooting, ensure that the power supply used to
power the unit matches the requirements specified on the back of the unit (see
Specifications for detailed power supply specifications). If not, obtain the
appropriately rated power supply before continuing with troubleshooting.
When the Vx810 display does not show correct or clearly readable information:
• Check all power and cable connections.
• If the problem persists, contact your local VeriFone service provider.
If the keypad does not respond properly:
• Check the display. If it displays the wrong character or nothing at all when you
press a key, follow the steps outlined in Transactions Fail To Process.
• If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
• If the problem persists, contact your local VeriFone representative.
VX810 INSTALLATION GUIDE 31
TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
Transactions
Fail To Process
There are several possible reasons why the unit may not be processing
transactions. Use the following steps to troubleshoot failures.
Check Magnetic Card Reader
• Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
• Ensure that you are swiping cards properly (see Magnetic Card Reader Use).
• Process a transaction manually using the keypad instead of the card reader . If
the manual transaction works, the problem may be a defective card reader.
• If the problem persists, contact your local VeriFone representative.
Check Smart Card Reader
• Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
• Ensure that the card is inserted correctly (see Smart Card Reader Use).
• Ensure the MSAM cards are properly inserted in the slots and are properly
secured (see Install/Replace MSAM Cards).
• If the problem persists, contact your local VeriFone representative.
32 V
X
810 INSTALLATION GUIDE
TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
X
810 INSTALLATION GUIDE 33
V
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
Tel: (800) VeriFone (837-4366)
www.verifone.com
Vx810
Installation Guide
VeriFone Part Number 24963, Revision B
Loading...