VeriFone Vx810 User Manual
Vx810 DUET
Installation Guide
VeriFone Part Number 24969, Revision B
x
V
810 DUET Installation Guide
© 2008 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, the VeriFone logo, VeriCentre, and Verix are registered trademarks of VeriFone. Other brand names or trademarks
associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
VeriFone, Inc.
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San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number 24969, Revision B
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Overview V
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810 DUET. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
CHAPTER 2
Setup Select Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Unpack Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Examine
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V
810 DUET Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Connect the V
Installing a Paper Roll. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
To install a Paper Roll. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Cable Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Phone Line Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Ethernet Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Direct USB Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
RS232 Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
x
810 DUET to a Vx810. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
CHAPTER 3
Specifications Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Physical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Environmental, Regulatory, and Performance Specifications . . . . . . . . . . . . . . 21
Temperature and Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Compliance Certifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
CHAPTER 4
Maintenance and
Cleaning
Clean the Vx810 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
VX810 DUET INSTALLATION GUIDE 3
CONTEN TS
CHAPTER 5
Troubleshooting
Guidelines
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
CHAPTER 6
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Power Cord. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
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810 DUET INSTALLATION GUIDE
PREFACE
Use this guide as the primary source of information for setting up and installing the
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V
810 DUET.
Audience
Organization
Related
Documentation
This guide provides a simple description of the Vx810 DUET’s features as well as
basic information for the device’s installation and configuration.
This guide is organized as follows:
x
Chapter 1, Overview. Provides an overview of the V
Chapter 2, Setup. Explains the setup and installation of V
810 DUET.
x
810 DUET, selecting its
location, and establishing connections with other devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
x
810 DUET.
V
x
Chapter 4, Maintenance and Cleaning. Explains maintenance of the V
810 DUET.
Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines for
x
problem related to the V
810 DUET’s installation and configuration.
Chapter 6, Service and Support. Provides information for contacting your local
VeriFone service provider and on how to order accessories or documents from
VeriFone.
To learn more about Vx810 DUET, refer to the following set of documents:
x
810 DUET Quick Installation Guide
V
VPN 24968
x
V
810 DUET Reference Guide
Verix V Operating System Programmers Manual VPN 23230
x
V
810 DUET CTLS Quick Installation Guide
VX810 DUET INSTALLATION GUIDE 5
VPN 24970
VPN 28601
PREFACE
Guide Conventions
Guide
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross references.
Italics Italic typeface indicates book
titles or emphasis.
The pencil icon is used to
NOTE
CAUTION
WARNING
highlight important information.
The caution symbol indicates
hardware or software failure, or
loss of data.
The lighting symbol is used as a
warning when bodily injury might
occur.
See Guide Conventions.
You must no t use this unit
underwater.
RS232-type devices do not work
on the V
communication port.
The unit is not waterproof or
dustproof, and is intended for
indoor use only.
Due to risk of shock do not use
the terminal near water.
x
810 DUET
Acronym Definitions
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
DC Direct Current
ECR Electronic Cash Register
ITP Internal Thermal Printer
LCD Liquid Crystal Display
MSAM Micromodule-size Security Access Module
MSR Magnetic Stripe Reader
OS Operating System
PC Personal Computer
PIN Personal Identification Number
POS Point-of-Sale
RAM Random Access Memory
RJ45 Registered Jack 45
RS232 Recommended Standard 232
SAM Security Access Module
SDIO Secure Digital Iput/Output
6 V
X
810 DUET INSTALLATION GUIDE
Table 2 Acronym De finitions (continued)
Acronym Definitions
SC Smart Card (Integrated Chip Card)
UART Universal Asynchronous Receiver-Transmitter
USB Universal Serial Bus
PREFACE
Guide Conventions
X
810 DUET INSTALLATION GUIDE 7
V
PREFACE
Guide Conventions
8 V
X
810 DUET INSTALLATION GUIDE
Overview
CHAPTER 1
This chapter provides a brief description of the Vx810 DUET.
Vx810 DUET
Features at a
Glance
The Vx810 DUET is a complimentary solution for the Vx810. The Vx810 is a
programmable PIN pad that runs on the V erix V p latform. It is VeriFone’s high-end
market solution that is further enhanced by the inclusion of contactless
functionality in the form of an Secure Digital Input/Output (SDIO) module. The
x
addition of the V
banking sector customers with a competitively-priced high-end countertop
solution. It also provides merchants with a stable platform where they can place
the PIN pad for handling PIN entry and contactless activity.
The following is a list of features of the Vx810 DUET:
Table 3 V
Feature Description
Thermal Printer
810 DUET, which includes the base with the PIN pad, provides
x
810 DUET Features
• 18 lines per second (LPS).
• Supports a 47mm wide by 25 meter long paper roll
• Out-of-Paper Sensor
Terminal Interface
Connector
• Double-height, double-width print and inverse printing
• Print column width option for 24/32/42 characters/line
• Supports existing Vx5xx/Vx6xx fonts
• Supports Eurocurrency symbol
• Supports up to ten user downloadable logos within a
16x16 to 240x384 size
• Supports 256 Kbytes of user downloadable fonts
• 1 2-Wire Rx/Tx RS232 Port through a RJ45 connector
• USB Host Port with a 5Vdc, 500mA power supply
VX810 DUET INSTALLATION GUIDE 9
OVERVIEW
Features at a Glance
Table 3 V
x
810 DUET Features
Feature Description
Communication
• 14.4 Kbps Standard Dial up Modem (56 Kbps optional
modem, Silicon Labs chipset solution same as Vx670)
with RJ11 connector at the back of the base
• 10/100 Base T Ethernet (Asix chipset solution same as
Vx570) with RJ45 connector at the back of the base
Power
• Supplied by an external universal-input power supply
(9VDC/4A)
Operating System
Printer Firmware
• Ported Verix OS for maximum application portability
• Ported from 3200SE printer firmware plus V5 printer
mech. specific modification
• Maintains maximum compatibility for Integrated
Thermal Printer (ITP) commands listed in the Verix V
Operating System Programmer’s Manual
Applications
• Verix-Ported Applications
• SoftPay
(VPN 23230)
Firmware
Upgrades
Tools
Modem Country
Profile
• Custom developed applications
• Printer firmware can be upgraded by downloading a
new firmware file to the Vx810.
• SDK: Compiler, linker, debugger, and other application
tools
• Modem country profile should reside in OS and loaded
to Silicon Lab's modem chip through USB upon powerup, same as Vx670 Verix-Ported.
10 V
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810 DUET INSTALLATION GUIDE
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