V
VX805 CTLS
X 805 CTLS
Installation Guide
V
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VeriFone Part Number DOC280-023-EN-A, Revision A.7
VX805 CTLS Installation
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The example s an d sa mp le progra ms ar e
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sampl e program
before placing the software into productive use. This documen t, including without lim itation the exampl es and software progr ams, is
supplied “As-Is.”
© 2012 VeriFone,
Inc.
Guide
VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand
names or trademarks associated with VeriFone’s product s and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments in this document to your local VeriFone Support Te am.
VeriFone,
2099 Gateway Place, Suite
San Jose, CA, 951 10
www.verifone.com
VeriFone Part Number DOC280-023-EN-A, Revision
Inc.
USA
600
A.7
C
ONTENTS
P
RE FA
CE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Organization
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Guide
Conventions
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
C
H A PT
ER 1
Overview VX805 CTLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
C
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ER 2
Setup Selecting a
Location
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Examining Device
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Opening and Replacing Card and Connector Compartment . . . . . . . . . . . . . . . 13
Installing and Replacing MSAM
Cable
Connections
Attaching a Cable Connector to the VX805 CTLS . . . . . . . . . . . . . . . . . . . . 15
External Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connecting to Anot her VeriFone Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connecting to a Host Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting to an Ethernet Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connecting to an ECR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Power
Connections
USB Download Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using the Magnetic Card
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using the Contactless Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using the Privacy
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Cards
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Reader
Shield
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
C
H A PT
ER 3
Specifications Unit Power
Requirements
Power
Pack
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
External
Weight
Dimensions
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Memory
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
VX 805 CTLS INSTALLATION G
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Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
CTLS Card
Reader
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Peripheral Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Security
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
C
HA PTE
Maintenance and
Cleaning
R 4
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Card Readers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
C
HA PTE
R 5
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Supplementary
Hardware
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Data Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
C
HA PTE
Troubleshooting
Guidelines
R 6
PIN Pad Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Transactions Fail To
Process
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
2
VX 805 CTLS INSTALLATION G
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REFACE
This guide is the primary source of information for setting up and installing the
VX805 CTLS.
Audience
This guide describes the VX 805 CTLS features, and provides the basic
information for its installation and configuration.
Organization
This guide is organized a s
follows:
Chapter 1, Overview. Provides an overview of the VX805 CTLS.
Chapter 2, Setup. Explains setup and installation of the VX805 CTLS, selecting a
location, and establishing connections with other devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
VX805 CTLS.
Chapter 4, Maintenance and Cleaning. Explains maintenance of the VX 805
CTLS.
Chapter 5, Service and Support. Provides information on contacting your
VeriFone service provider and information on how to order accessories or
documentations from VeriFone.
Related
Documentation
Chapter 6, Troubleshooting Guid elines. Provides troubleshooting guidelines
should you encounter a problem in terminal inst allatio n and configuration.
To learn more about the VX805 CTLS, refer to the following set of documents:
VX 805 CTLS Certifications and Regulations Sheet VPN - DOC280-021-EN-A
VX 805 CTLS Quick Installation Gui de VPN - DOC280-022-EN-A
VX 805 CTLS Reference Guide VPN - DOC280-024-EN-A
VX 805 CTLS Progra mmer’s Guide VPN - DOC280-025-EN-A
Verix eVo Volume I: Operating System
Programmers Manual
Verix eV o V olume II: Operating System and
Communication Programmers Manual
Verix eVo Volume III: Operating System
Programming T ools Reference Manual
VPN - DOC00301
VPN - DOC00302
VPN - DOC00303
VX 805 INSTALLATION G
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Guide Conventions
Guide
Conventions
V arious conven tions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
T able 1 Document Conventions
Convention Meaning Example
Blue T ext in blue indicates terms that
are cross referenced.
Italics Italic typeface indicates book
titles or emphasis.
NOTE
CAUTION
The pencil icon is used to
highlight import ant info rmation.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
See Guide Conventions.
You must not use this unit
underwater.
RS-232-type devices do not work
with the PIN pad port.
The device is not waterproof or
dustproof, and is intended for
indoor use only .
WARNING
The lightning symbol is used as
a warning when bodily injury
might occur.
6
Due to risk of shock do not use the
device near water.
4
VX 805 CTLS INSTALLATION G
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Acronym Definitions
Guide Conventions
Various acronyms are used in place of the full de finition. Table 2 presents
acronyms and their definitions.
T able 2 Acronym
Acronym Definitions
3DES Triple Data Encryption Standard
AES Advanced Encryption Standard Algorithm
CTLS Contactless
DES Data Encryption Standard
DUKPT Derived Unique Key Per Transaction Method as defined in the
ECR Electronic Cash Register
EMV Joint Europay , MasterCard and V isa Standard
LED Light-Emitting Diode
LCD Liquid Crystal Display
MSAM Multiple Secure Access Module
OS Operating System
PED PIN Entry Device
PIN Personal Identification Number
POS Point-of-Sale
SAM Secure Access Module
SC Smart Card (Integrated Chip Card)
SD Secure Digital
SR Ship Release
UI User Interface
USB Universal Serial Bus
R
V
Definitions
VISA ’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988
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VX 805 INSTALLATION G
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Guide Conventions
6
NOTE
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful
interference to radio communications. However, there is no guarantee that interference
will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television
reception,
which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the
interference by one or more of the following measures:
-- Reorient or relocate the receiving antenna.
-- Increase the separation between the equipment and receiver.
-- Connect the equipment into an outlet on a circuit different from that to which the
receiver is connect
-- Consult the dealer or an experienced radio/TV technician for help.
15.21 “Changes or modifications are not expressly
approved by the manufacturer could void the user's authority to operate the equipment.”
-English:"This device complies with Industry Canada licence-exempt RSS and part 15 of
the FCC rules standard(s). Operation is
subject to the following two conditions: (1) this device may not cause interference, and
(2) this device must accept
any interference, including interference that may cause undesired operation of the
device."
- French:"Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux
appareils radio exempts de
licence. 'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit
pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible
d'en compromettre le fonctionnement."
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any
interference received,
including interference that may cause undesired operation
VX 805 CTLS INSTALLATION G
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Overview
VX805 CTLS
Features at a
Glance
CHAPTER 1
This chapter provides a brief descr iption of VeriFone ’ s VX805 CTLS.
VeriFone’ s VX805 CTLS has packed a performance punch in this high security
PIN pad without sacrificing the demands of the consumer with a large white backlit
display , larg e keyp ad, and an intuitive Vx user interface. This sleek de vice
contains the features needed to start taking EMV payments as well as powerful
enough to meet future requirement s from merchants. The 128x64 white backlit
display is brilliant and provides excellent readability under any environment. The
large keypad and user interface are designed for ease of use and to minimize
consumer mistakes. The f orm factor is designed to make it feel great in the palm
of your hand, while equally impressive in a mounted scenario.
The VX805 CTLS continues to t ake an evolu tionary approach to PIN pads and
offer market leading features and functionality . USB, Ethernet, and RS-232
connectivity are both integrated into the device to conveniently su it any ret ail
environment. The PCI PED 3.0 approved VX 805 CTLS is market leading in terms
of security , combined with support for VeriShield Protect. The VX805 CTLS
securely and efficiently handles credit and PIN-based debit cards with a vertical
mag-stripe reader, secure PIN entry capability, and smart card. The VX 805 is
EMV Level 1 and 2 Type Approved, offering the most reliable security available for
EMV markets.
• Intuitive VX function/ATM key interface
• PCI PED 3.0 approved
• EMV Level 1 and 2 Type Approved,
offering the most reliable se curity
available, including SSL and V eriShield
file authentication, and VeriShield
Protect to help prevent fraud
Figure 1 VX805 CTLS with New Handheld Design
VX 805 CTLS INSTALLATION G
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O
VERVIEW
Features and Benefits
Features and
Benefits
Exceptional Ease of Use
• Efficient, stylish, ergonomic design provides for convenient consumer
handling, minimizing user errors
• Intuitive telco-style interface with large, colored control keys simplify training
and reduce support requests
• Highly readable 128x64 white backlit display provides excellent usability and
handles multiple languages for global use
Critical Security Protection
• PCI PTS 3.0 approved
• Supports V eriShield Protect to encrypt and protect consumer card information
• Integrated security modules simultaneously support sophisticated encryption
(AES, DES, 3DES, RSA) and key management schemes, including single and
3DES Master Session, single, and 3DES Derived
Strong Feature Set
• Ensures uncompromising reliability from V eriFone, the worldwide leader in e-
payment
• Primary smart card reader sup port for synchronous and asynchronous smart
cards
• Support for international ch aracter sets and Unicode st andard
• EMV Level 1 and Level 2 approved for smart card solutions
• Offers the most reliable security available, including SSL, V eriShield file
authentication, and VeriShield Protect to help prevent fraud an d other
intrusions
Extended PIN Pad Capa bilities
• Optional privacy shield
• Patent-pending MAXui design, highlighted by a 128x64 white backlit display
and large keypad, makes it easy to use under any lighting condition
• Triple-track, high-coercivity , bi-directio nal card reader handles most magnetic
stripe cards
• Up to two Security Access Modules (SAMs) safeguard sensitive financial da ta
and support multiple smart card schemes
• Can be powered by other Vx series terminals through a dual multi-port
connector which supports Ethernet, RS-232, and USB 2.0 devices
10
VX 805 CTLS INSTALLATION G
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CHAPTER 2
Setup
This chapter describes th e setup procedure for the VX805 CTLS, in the following
sections:
• Selecting a Location
• Unpacking the Shipping Carton
• Examining Device Features
• Opening and Replacing Card an d Connector Co mpa rtment
• Installing and Replacing MSAM Cards
• Cable Connections
• External Device Connections
• Power Supply
• USB Download Support
• Using the Magnetic Card Reader
• Using the Smart Card Reader
• Using the Contactless Reader
• Optional Accessories
Selecting a
Location
Ease of Use • Select a location convenient f or both merchant and cardholder.
Use the following guidelines to select a location for the VX805 CTLS.
• Select a flat support surface, such as a countertop or table.
• Select a location near a power outlet and the ter minal, ECR, or computer
connected to the VX805 CTLS. For safety, do not string cables or cords
across a walkway.
VX 805 CTLS INSTALLATION G
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Selecting a Location
Environmental
Factors
• Do not use the unit where there is high heat, dust, humid ity, moisture, or
caustic chemicals or oils.
• Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
• Do not use the VX805 CTLS outdoors.
CAUTION
The VX805 CTLS is not waterproof or du stpro of, and is intended for indoor use
only . Any damage to the unit from exposure to rain or dust can void any warranty.
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VX 805 CTLS INSTALLATION G
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Considerations
Electrical
Unpacking the Shipping Carton
• Avoid using this product during electrical storms.
• Avoid locations nea r electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
S
ETUP
WARNING
Unpacki ng
the
Shipping Carton
WARNING
• Do not use the VX805 CTLS near water or in moist conditions.
Due to risk of shock or damage, do not use the VX805 CTLS near water,
including a bathtub, wash bowl, kitch en sink or laundry tub, in a wet basement, or
near a swimming pool.
Open the shipping carton and carefully inspect it s contents for possible tamp ering
or shipping damage. The VX805 CTLS is a secure product and an y tampering can
cause it to cease to function or to operate in an unsecured manner.
1 Remove and inspect the con tent s o f the shipping carton, since the VX 805
CTLS ships in multiple configurations, the carton may include any or all of the
following:
• VX805 CTLS
• Privacy shield
2 Remove all plastic wra pping from the terminal and components.
3 Remove the clear protect ive film from the display .
4 Save the shipping carto n and packin g material for future rep a cking or moving
of the device.
Do not use a unit that has been tampered with o r damaged.
The VX805 CTLS comes equipped with tamper-evident labels. If a label or
component appears damaged, please notify the shipping company and your
VeriFone service provider immediately.
VX 805 CTLS INSTALLATION G
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Examining Device Features
Examining
Features
Device
Before you continue with the installation process, familiarize yourself with the
VX805 CTLS features:
LEDS
CONTACTLESS
TELCO
COLOR-CODED
FUNCTION KEYS
FOR
SUPPORT
LCD/CTLS
DISPLAY
KEYPAD
7
.
A
MAGNETIC CARD
READER
SMART CARD
READER
N
Figure 2 VX805 CTLS Features
The VX805 CTLS includes the following features:
• An LCD display .
• Three color-coded function keys below the keypad (CANCEL
BACKSPACE [YELLOW], ENTER
[
GREEN
]).
• A magnetic card reader , built into the right side. An icon shows the proper
swipe direction, with the stripe facing down and towards the keypad.
[
RED
A TM STYLE
KEYS
],
• A sma rt card reader , b uilt into the unit’ s fron t side. An icon indicates the
proper card position and insertion dir ection.
• A SAM (Security Access Module) compartment, built into the back side
of the unit. The VX805 CTLS contains multiple-SAM (MSAM) cardholders
to support multiple stored-value card programs or other merchant card
requirements.
• Cont actless (CTLS) payment support.
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VX 805 CTLS INSTALLATION G
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Opening
Replacing
and
Connector
Compartment
To open the
compartment door
To replace the
compartment door
and
Card
Opening and Replacing Card and Connector Compartment
To access the cable and MSAM compartment, you have to first remove the
compartment door .
1 Power off the VX805 CTLS unit.
2 Place the VX 805 CTLS face down o n a sof t, clean surfa ce to protect the lens
from scratches.
3 Loosen the retaining scre w. The retaining screw is captive, which means that it
cannot be fully removed from the slot.
4 Slide out and lif t the compa rtment door.
The cable connector and MSAM cardh olders are now accessible.bered tray.
7
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Figure 3 Opening Compartment Door
1 Close the comp artment door after inserting or replacing the necessary cards
and cable.
2 T ighten locking screw.
B
S
ETUP
Figure 4 Closing Comp artment Door
VX 805 CTLS INSTALLATION G
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Installing and Replacing MSAM Cards
Installing
Replacing
and
MSAM
Cards
CAUTION Observe standard precautions in handling electrostatica lly sensitive devices.
To install or replace
MSAM cards
NOTE
You may need to install one or more multiple security access module (MSAM)
cards or replace the old cards.
Electrostatic discharges can damage the equipment. VeriFone recommends
using a grounded anti-static wrist strap.
1 Remove the compartment cover . See Opening and Replacing Card and
Connector Compartment.
The MSAM cardholders are n ow accessible. Each cardholder consists of a
slot inboard of a numbered tray .
Before inserting the MSAM card, position it as shown in Figure 5, with the card’ s
gold contacts facing away from you, towa rd the unit. The card holder slot in the
VX805 CTLS has a set of contact s. The MSAM card has a notch on on e corner
to ensure that it fits into the connector base in only one way; the VX805 CTLS
has a matching notch cast into the ba ckside of the MSAM compartment door to
ensure the MSAM card is positioned correctly when the cover is closed.
2 Install the MSAM card by aligning the card to match the embosse d number
and carefully sliding it into the slots until fully insert ed.
Figure 5 MSAM Insertion
A
B
3 Replace the compartment cover. See Opening and Replacing Card and
Connector
14
VX 805 CTLS INSTALLATION G
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Compartment.
Connections
Attaching a
Connector to
VX805 CTLS
External
Connections
Cable Connections
Cable
Cable
There are various connections options for connecting the VX805 CTLS to power
and data sources using an appropria te cable.
Before going into each cabling sceneario, attach the cable to the VX 805 CTLS.
the
To attach a cable to the VX805 CTLS, see Opening and Replacing Card and
Connector Compartment to open the compartment door, then attach the 28-pin
connector of the cable to the VX805 CTLS, as shown in Figure 6.
Figure 6 Attaching a Cable Connector to the VX805 CTLS
After connecting the ne cessary cable, replace the compartment cover, as
described in Opening and Replacing Card and Connector Co mpartment.
Device
CAUTION Using an incorrectly rated power supply can damage the unit or cause it not to
NOTE
The VX805 CTLS has four optional general cabling scenario s:
1 Connecting to Another VeriFone Terminal
2 Connecting to a Host Computer
3 Connecting to an Ethernet Port
4 Connecting to an ECR
work properly . Use only a power p ack with VPN PWR282-001-01-A (see
Specifications for detaile d power supply specifications).
For cabling options and ord ering information, see Accessories and
Documentation.
S
ETUP
VX 805 CTLS INSTALLATION G
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15
S
ETUP
External Device Connections
Connecting
Another
to
Ve riFone
Terminal
Connect the VX805 CTLS to another VeriFone terminal using one of the following
connections:
• Connecting to Another VeriFone Terminal Directly Using a Coiled Cable
• Connecting to Another VeriFone Terminal Using a Junction Box
Connecting to Another VeriFone Terminal Directly Using a Coiled Cable
The VX805 CTLS directly connects to another VeriFone terminal using an RJ45
coiled cable (VPN - CBL282-030-xx-A) Connect the cable connector to the
VX805 CTLS (see Ca ble Connections) and connect to the VeriFone terminal
using the coiled cable. There is a minimum power requirement for the VX 805
CTLS, currently specified at 2.5W .
RS232
7
.
A
N
Figure 7 Connecting to Another VeriFone Terminal Directly Using a
Cable
Coiled
Connecting to Another VeriFone Terminal Using a Junction Box
The VX805 CTLS connects to another V eriFone terminal by using a junction box
(VPN CBL282-005-XX-A / CBL282-006-XX-A) and an RJ45–RJ45 coiled cable
(VPN 08356-XX-R). Connect the junct ion box to the VX 805 CTLS using the
VX805 CTLS cable connector (see Cable Connections) and connect to the
VeriFone terminal using the RS232 cable.
Figure 8 Connecting to Another VeriFone Terminal Using a Junction
Box
RS232
16
VX 805 CTLS INSTALLATION G
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Connecting to a
Host Computer
NOTE
NOTE
External Device Connections
Connect the VX805 CTLS to a host computer using o ne of the following
connections:
• Connecting to a Host Computer Using Direct USB Connection
• Connecting to a Host Computer Using a Junction Box
You may use a PC or laptop as a host computer.
Connecting to a Host Computer Using Direct USB Connection
The USB Type-A connector (VPN - CBL282-025-xx-A) is required in standard
USB environments. For this cable option, the host end has a molded housing
which exposes the standard USB plug.
Connect the USB cable to the VX805 CTLS (see Cable Connections) and plug
the male USB connector into the corresponding USB host port on the computer.
7
.
A
N
O
I
S
I
Figure 9 Connecting to a Host Computer Using Direct USB Connection
The VX805 CTLS can connect to a Self-Powered USB hub.
S
ETUP
VX 805 CTLS INSTALLATION G
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17
S
ETUP
External Device Connections
Connecting to an
Ethernet Port
Connecting to a Host Computer Using a Junction Box
The VX805 CTLS connects to a host computer by using a junction box (VPN
CBL282-005-02-A). Connect the junction box to the VX805 CTLS using the
VX805 CTLS cable connector (see Cable Connections) and connect to the
computer using the USB connection on the junction box with a mini-USB cable
(VPN XXX).
Figure 10 Connecting to a Host Computer Using a Junction Box
The VX805 CTLS connects to an Ethernet port by using a junction box (VPN
CBL282-005-02-A). Connect the junction box to the VX805 CTLS using
VX805 CTLS
cable connector (see Cable Connections). Using a n RJ45 cable
the
(VPN XXX), connect the cable from the ETH port on the junction box to the
Ethernet port.
V
S
I
Figure 11 Connecting to an Ethernet Port
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VX 805 CTLS INSTALLATION G
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Connecting to an
ECR
NOTE
NOTE When connecting an ECR by using a serial power cable, you need to also
External Device Connections
Connect the VX805 CTLS to an ECR using one of the following connect ions:
• Connecting to an ECR Using Po weredUSB
• Connecting to an ECR Using Se rial Power Cable
Connecting to an ECR Using PoweredUSB
The VX805 CTLS connects to an ECR by using a direct PoweredUSB connector
(VPN - CBL282-033-xx-A). Connect the PoweredUSB cable to the VX805 CTLS
(see Cable Connections) and plug th e male USB conne ctor into
USB host port on the ECR.
Figure 12 Connecting to an ECR Using PoweredUSB
In an ECR connection environmen t, the ECR would need to provide suf ficent
power (2.5W) to the VX805 CTLS.
Connecting to an ECR Using Serial Power Ca ble
The VX805 CTLS connects to an ECR by using a serial power cable (VPN CBL282-031-xx-A). Connect the serial power cable to the VX805 CTLS (see
Cable Connections), then connect the DB-9 connector housing t o the ECR.
connect the serial connection to an external power source. F or further
instructions, see Connecting to External Power Using Serial Power Cable.
the corresponding
S
ETUP
Figure 13 Connecting to an ECR Using Serial Power Cable
VX 805 CTLS INSTALLATION G
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19
S
ETUP
Power Supply
Power Supply
CAUTION Using an incorrectly rated power supply can damage the unit or cause it not to
WARNING
NOTE
Power Connections
CAUTION
Not all VX805 CTLS configurations a nd device context s require the use of
supply – VeriFone ship s power supplies with the VX805 CTLS as required.
If you have changed the context in which the VX805 CTLS is used or have
questions about which power supply should be used, contact your VeriFone
representative. For more information, see Accessories and Documentation.
work properly . Use only a power p ack with VPN PWR282-001-01-A (see
Specifications for detailed power supply specifications).
Before connecting a power supply, disconnect the power p ack cord fro m the
power outlet.
Connect and route all cables between the VX805 CTLS and the ECR or PC
before plugging the power p ack co rd int o a wall outlet or surge protector.
Do not plug the power pack into an out door outlet or operate the VX805 CTLS
outdoors. Also, disconnecting power during a transaction can cause transaction
data files not yet stored in memory to be lost.
To protect against possible damage caused by lightning strikes and electrical
surges, VeriFone recommends installing a power surge protector.
When the VX805 CTLS has power and an application is loaded, the a pplication
starts after the initial VeriFone copyright screen and disp lays a unique copyrigh t
screen. If no application is loaded,
DOWNLOAD NEEDED appears on the display
after the initial VeriFone copyright scree n.
For power connections, connect the VX805 CTLS to any of the following power
sources:
• Connecting t o External Power Using Junction Box
• Connecting to External Power Using Serial Power Cable
Using an incorrectly rated power supply can damage the unit or cause it not to
work properly . Use only a power p ack with VPN PWR 282-001-01-A (see
Specifications for detailed power supply specifications and Accessorie s and
Documentation for ordering information).
a power
20
VX 805 CTLS INSTALLATION G
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S
ETUP
Power Supply
Connecting to External Power Using Junction Box
The VX805 CTLS connects to an external power source using a junction box
(VPN - CBL282-005-02-A / CBL282-006-XX-A). Connect the junction box to the
VX805 CTLS using the VX805 CTLS cable connector (see Cable Connections),
then connect the DC barrel into the junction box. Finally, plug the wall mount
adapter into a power outlet.
Figure 14 Connecting to External Power Using Junction Box
Connecting to External Power Using Serial Power Cable
The VX805 CTLS connects to a n external power source by using a serial power
cable (VPN - CBL282-031-xx-A). Connect the serial power cable to the VX 805
CTLS using the VX805 CTLS cable connector (see Cable Connections), then
connect the DC barrel into the AC port in the serial power cable. Finally, plug the
wall mount adapter into a power outlet.
Figure 15 Connecting to External Power Using Serial Power Cable
VX 805 CTLS INSTALLATION G
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21
S
ETUP
USB Download Support
USB Download
To perform
download
Magnetic
To conduct a credit
debit card
Using the
Card Reader
To conduct a smart
card transaction
Support
USB
Support
Using
the
Card
Reader
transaction
Smart
Use the USB direct connection for USB download support.
1 Connect the VX805 CTLS to the computer using a USB cable(see
or
Connecting to a Host Computer Using Direct USB
Connection).
2 Download the USB driver from the following location: http://verifone.com/
USBdriver
Figure 16 USB Download Support
The VX805 CTLS has a magnetic card reader that uses a triple track stripe
reader. This gives the unit greater relia bility over a wide range of swipe speeds
and operating environments.
.
1 Position a magnetic card with the stripe facing th e keyp ad.
2 Swipe it through the magnetic card reader.
Figure 17 Using the Magnetic Card Reader
The smart card transaction procedure can vary depending on the application.
Verify the proper procedure with your application provider before performing a
smart card transaction.
1 Position the smart card with the gold cont act s facing upward (see Figure 1 8).
2 Insert the card into the smart card reader slot in a smooth, continuous motion
until it seats firmly.
22
VX 805 CTLS INSTALLATION G
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CAUTION
Using
the
Contactless
Reader
Using the Contactless Reader
3 Remove the card when the display indicates the transaction is completed.
Figure 18 Inserting a Smart Card
Leave the smart card in the card reader until the transaction is completed.
Premature removal can vo id the transaction.
The VX805 CTLS supports global contactless program specificatio ns from
American Express, Discover , MasterCard, and Visa, with virtually no changes to
existing payment hardware or software.
S
ETUP
1 The VX805 CTLS has four LEDs placed above the display and an audio
buzzer for contactless payment indicatio ns.
NOTE
The LED color options may vary depending on th e region requirement s.
For more
information, contact your local VeriFone representative or service provider.
Figure 19 Using the Contactless Reader
VX 805 CTLS INSTALLATION G
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23
S
ETUP
Optional Accessories
Accessories
Using the
Installing the
Optional
Privacy
Shield
Privacy
Shield
These accessories can be used to further enhance the device’ s functionality. See
Supplementary Hardware for additional information.
The privacy shield is used to hide the keys a user is pressing t o enter the
password for a transaction.
1 Align the hooks on the pr ivacy shield with the corresponding slots beside the
keypad on the VX805 CTLS.
2 Once the hooks are in place, gently push down on the privacy shield until it
snaps into place.
The figure below shows an example of a VX805 CTLS with the privacy shield
installed.
Picture of VX 805 CTLS
Figure 20 Installed Privacy Shield
24
VX 805 CTLS INSTALLATION G
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CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the VX805 CTLS.
Unit Power
Requirements
• Input voltage: 5V-12V DC
• USB Power, minimum 5 V, 500mA (without Ethernet)
Power Pack • PWR282-001-01-A (varies per region)
• UL, ITE listed, Class 2, switching power supply
• PS, 100-240V, 9V DC UNIVERSAL, 1A, 9W
Temperature • Operating temperature: 0° to 40° C (34° to 104° F)
• S torage temperature: -20° to 60° C (-4° to 140° F)
• Relative humidity: 5% to 90% RH non-condensing
External
Dimensions
• Length : 158 mm (6.22 in.)
• Width: 83.1 mm (3.27 in.)
• Depth: 31.4 mm (1.24 in.)
Weight • Unit weight: 0.27 Kg (0.6 lbs.)
• Shipping weight: 0.45 Kg (1.0
Processor • 400 MHz ARM11 32-bit RISC processor
Memory • 160 MB (128 MB of Flash, 32 MB of mDDR)
Display • 128x64 FSTN
Magnetic
Card
Reader
• Triple track (tracks 1, 2, 3), high coercivity, bi-directional
Primary Smart Card • ISO 7816, 1.8V, 3V, 5V
• synchronous and asynchronous cards
• EMV Approved
SAM Card Reader • 2 Security Access Modules (SAMs)
lbs.)
VX 805 CTLS INSTALLATION G
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25
S
PECIFICATIONS
CTLS Card Reader • 4 LEDs for CTLS
Keypad • 3 x 5 secure numeric keypad
• 0-9 number ke ys
• *, #, Cancel, Backspace/Clear, and Enter keys
• Non-secure ke ypad matrix
• 4 Screen-addressable keys
• 4 ATM-style keys
• An “Alpha” key
Peripheral Ports • 1 USB Device port for connecting directly to another USB host port (ie. ECR or
payment terminal).
• 1 Ethernet port for connectin g to Ethernet LAN network.
• 1 RS-232 Serial port.
• 2 14-pin input/output connector for backward compatibility.
Security • 3DES encryption, Master/Session and DUKPT key management
• VeriShield file authentication
• PCI PED 3.0 approved
26
VX 805 CTLS INSTALLATION G
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Maintenance and Cleaning
Your VX805 CTLS device is a product of superior desig n and craf t smanship and
should be treated with care. It has no user-serviceable parts. The following
suggestions will help you pro tect your warranty coverage.
• Keep the device dry. Precipitation, humidity, and all types of liquids or
moisture can contain minerals that will corrode electronic circuits. If your
device does get wet, switch of f the power, and allow the device to dry
completely before replacing it.
• Do not use or store the device in dusty, dirty areas. Its moving parts and
electronic components can be damaged.
CHAPTER 4
• Do not store the device in hot areas. High tempe ratures can shorten the
life of electronic devices, damage batteries, and warp or melt certain
plastics.
• Do not store the device in cold areas. When the device returns to it s
normal temperature, moistu re can for m inside the device and damage
electronic circuit boards.
• Do not drop, knock, or shake t he device. Rough handling can break
internal circuit boards and fine mechanics.
• Do not use harsh chemicals, cleaning solvents, or strong detergent s to
clean the device. Use only a soft, clean, d ry cloth for cleaning .
• Do not paint the de vice. Paint can clog the moving parts and prevent
proper operation.
• Keep the device fre e from any small, loose it ems (such as pa per clip s,
staples, or coins) that could accidentally get inside it through an opening,
such as the SD card reader slot or the primary smart card reader slot.
• Do not attempt to open the device other than as instru cted in this guide.
This device has security features tha t protect it from t ampering. For
example, if the device’s outer casing is opened, file content will be deleted.
VX 805 CTLS INSTALLATION G
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27
MAINTENANCE AND C
Additional Safety Information
LEANING
CAUTION
Additional
Safety
Information
Power Adapter
Potent ially
Explosive
Environments
Card Readers
These suggestions apply equally to your VX805 CTLS device, or any of its
attachments or acce sso ries. If your device is not working properly, take it to the
nearest authorized service facility fo r servicing o r replacement. For your safety,
have this device serviced only by a VeriFone-authorized service p rovider.
Never use thinner , trich loroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.
Do not spray cleaners or other solutions directly onto the keypad or display .
The following are additional information for your safety in using this device.
Use only the power adapter that came with you r device. Adapters for other
electronic devices may look similar , but they may affect your device’s performance
or damage it.
Do not use this device in any area with a potentially explosive atmosphere, and
obey all signs and instructions. Potentially explosive atmospheres include areas
where you would normally be advised to turn off your vehicle engine. Sparks in
such areas could cause an explosion or fire resulting in bodily injury or even
death.
Do not attempt to clean the card readers. Doing so can void any warranty. For
card reader service, contact your VeriFone distribu tor or service provider.
28
VX 805 CTLS INSTALLATION G
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Service and Support
For VX805 CTLS problems, contact your local V eriFone representative or service
Service Returns
NOTE
provider.
For VX805 CTLS product service and repair information:
• USA – V eriFone Service and Support Group , 1-800-834-4366,
• International – Contact your V eriFone representative.
Before returning the VX805 CTLS to VeriFone, you must obtain a Merchandise
Return Authorization (MRA) number. The following procedure describes how to
return one or more VX805 CTLS for repair or replacement (U.S. customers only).
International customers, please contact your local V eriFone representative for
assistance with your se rvice, re turn, or replacement.
1 Gather the following information from the printed labels (see Figure 21) on the
CHAPTER 5
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
bottom of each VX805 CTLS to be returned:
• Product ID, including the model and part number. For example,
“m280-xxx-xx” and “PTID xxxxxxxx.”
2 Within the United States, call VeriFone toll-free at 1-800-834-4366.
• Serial number (S/N xxx-xxx-x xx).
3 Select the MRA option from the automated message. The MRA d epartment is
open Monday–Friday, 8 A.M.–8 P.M., eastern time.
4 Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.).
• Please address the fax clearly to the attention of the “VeriFone MRA
Dept.”
• Include a telephone number where you can be reache d and your fax
number.
VX 805 CTLS INSTALLATION G
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29
SERVICE AND S
Service Returns
UPPORT
NOTE
• You will be issued MRA number(s) and the fax will be returned to you.
One MRA number must be issued for each VX805 CTLS you return to VeriFone,
even if you are returning several of the same model.
5 Describe the p roblem(s) and provide the shipping add ress where the rep aired
or replacement unit must be returned.
6 Keep a record of the following items:
• Assigned MRA number(s).
• VeriFone serial number assigned to the VX805 CTLS you are returning for
service or repair (serial numbers are located on the bottom of the unit (see
Figure 21).
• Shipping documentation, such as air bill numbers used to trace the
shipment.
• Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the VX805 CTLS).
N
O
I
MODEL
SERIAL
Figure 21 Information Labels on Unit Bottom
NUMBER
NUMBER
30
VX 805 CTLS INSTALLATION G
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Accessories
Documentation
Supplementary
Hardware
Data Cables The following cables can be used with the VX805 CTLS:
and
SERVICE AND S
Accessories and Documentation
VeriFone p roduces accessories and documentation for the VX805 CTLS. When
ordering, please refer to the p art number in the lef t column.
VeriFone Online Store at www.store.verifone.com
• USA – VeriFone Customer Development Center , 1-800-834-4366,
Monday - Friday, 7 A.M. - 8 P.M., eastern time
• International – Contact your Ve riFone representative
The following part(s) come as optional accessories:
PPL280-032-01-A Privacy shield
CBL282-030-xx-A VX805 CTLS–RJ45 coiled cable. Connects to
other VX805 CTLS devices and other
countertop terminals.
CBL282-025-xx-A VX805 CTLS–USB cable. Connects the
VX805 CTLS to an ECR or other USB devices
that support USB T ype A.
CBL282-031-xx-A VX805 CTLS–DB9 serial power cable.
Connects the VX805 CTLS to other generic
RS232 supported devices.
CBL282-005-xx-A VX805 CTLS–Junction Box. Ethernet, mini-
USB and serial version.
CBL282-006-xx-A VX805 CTLS–Junction Box. Ethernet with
serial connection.
08356-XX-R RJ45–RJ45 coiled cable. RS232 connection.
UPPORT
VPN mini-USB–Type A connection cable.
VPN Ethernet cable.
Various others, depending on what they connect to. Contact your local
VeriFone representative or service provider to identify the best cable for your
needs.
Power Supply
The VX805 CTLS package includes any of the following types of power
packs:
PWR282-001-01-A DC power pack (US)
PWR282-002-01-A DC power pack (UK)
PWR282-003-01-A DC power pack (EU)
VX 805 CTLS INSTALLATION G
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31
SERVICE AND S
UPPORT
Accessories and Documentation
32
VX 805 CTLS INSTALLATION G
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CHAPTER 6
Troubleshooting
NOTE
CAUTION
Guidelines
This chapter lists typical examples of malfunctions that you may encounter while
operating your VX805 CTLS and the steps that you can t ake to resolve the m.
The troubleshooting guidelines provided in the following section are included to
assist successful installa tion and configu ration of the VX805 CTLS. If you are
having problems operating your VX805 CTLS, please read these troubleshooting
examples. If the problem persist s even after performing th e outlined guidelines or
if the problem is not described, cont act your local VeriFone representative for
assistance.
The VX805 CTLS comes equipped with tamper-evident labels. The VX 805
CTLS contains no user-serviceable parts. Do not, under any circumstance,
attempt to disassemble t he unit. Perform only those ad justment s or repairs
specified in this guide. For all other services, contact your local VeriFone service
provider. Service conducted by parties other than authorized VeriFone
representatives may void any warranty.
Not all units require use of a power supply.
PIN Pad Does
Not Start
Blank Display
Using an incorrectly rated power supply may damage the unit or cause it not to
work properly . Before troubleshooting, ensure that the power supply used to
power the unit matches the requirement s specified on the back of the unit (see
Specifications for detailed power supply specifications). If not, obtain the
appropriately rated power supply before continuing with troubleshooting.
When the PIN pad does not st art up:
• Check power connections.
• Connect the VX805 CTLS into a known-good power supply.
• If the problem persists, contact your local VeriFone representative for
assistance.
When the VX805 CTLS display does not show correct or clearly readable
information:
• Check all power and cable connections.
• Remove and reapply power to the unit.
• Connect the VX805 CTLSnto a known-good power supply.
• If the problem persists, contact your local VeriFone se rvice provider .
VX 805 CTLS INSTALLATION G
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33
TROUBLESHOOTING G
Keypad Does Not Respond
Keypad Does
Not Respond
Transactions
Fail To Process
UIDELINES
If the keypad does not respond properly:
• Check the display . If it displays the wrong character or nothing at all when you
press a key, follow the step s outlined in T ransactions Fail To Process.
• If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
• If the problem persists, cont act your local VeriFone representative.
There are several possible reasons why the unit may not be processing
transactions. Use the following step s to troubleshoot failures.
Check Magnetic Card Reader
• Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
• Ensure that you are swiping cards properly (se e Using the Magnetic Card
Reader).
• Process a transaction manually using the keyp ad instead of the card reader. If
the manual transaction works, the proble m may be a defective card reader.
• If the problem persists, cont act your local VeriFone representative.
Check Smart Card Reader
• Perform a test transaction using several different smart cards to ensure the
problem is not a defective card .
• Ensure that the card is inserted correctly (see Using the Smart Card Reader).
• Ensure the MSAM cards are properly inserted in the slots and are properly
secured (see Installing and Replacing MSAM Cards).
• If the problem persists, cont act your local VeriFone representative.
Check Contactless Reader
• Perform a test transaction using one or more diff erent co ntactless card s to
ensure the problem is not a defective card.
• Ensure that you are conducting the contact less tran saction properly (see
Using the Contactless Reader).
• If the problem persists, cont act your local VeriFone representative.
34
VX 805 CTLS INSTALLATION G
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TROUBLESHOOTING G
UIDELINES
Transactions Fail To Process
VX 805 CTLS INSTALLATION G
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35
VeriFone, Inc.
2099 Gateway Place, Su ite 600
San Jose, CA, 95110 USA
Tel: (800) VeriFone (837-4366)
www.verifone.com
VX805 CTLS
Installation Guide
VeriFone Part Number DOC280-023-EN-A, Revision A.7
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