Verifone VX805CTLS Users Manual

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VX805 CTLS

X 805 CTLS

Installation Guide

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VeriFone Part Number DOC280-023-EN-A, Revision A.7

VX805 CTLS Installation

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.

The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The example s an d sa mp le progra ms ar e
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sampl e program
before placing the software into productive use. This documen t, including without lim itation the exampl es and software progr ams, is
supplied “As-Is.”

© 2012 VeriFone,

Inc.

Guide

VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand
names or trademarks associated with VeriFone’s product s and services are trademarks of VeriFone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments in this document to your local VeriFone Support Te am.

VeriFone,

2099 Gateway Place, Suite

San Jose, CA, 951 10

www.verifone.com

VeriFone Part Number DOC280-023-EN-A, Revision

Inc.

USA

600

A.7

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ONTENTS

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CE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Organization

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Guide

Conventions

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

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Overview VX805 CTLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

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Setup Selecting a

Location

Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Examining Device

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Opening and Replacing Card and Connector Compartment . . . . . . . . . . . . . . . 13

Installing and Replacing MSAM
Cable

Connections

Attaching a Cable Connector to the VX805 CTLS . . . . . . . . . . . . . . . . . . . . 15

External Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Connecting to Anot her VeriFone Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Connecting to a Host Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Connecting to an Ethernet Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Connecting to an ECR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Power

Connections

USB Download Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using the Magnetic Card

Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using the Contactless Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using the Privacy

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Cards

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Reader

Shield

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

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Specifications Unit Power

Requirements

Power

Pack

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

External
Weight

Dimensions

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Memory

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

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Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

CTLS Card

Reader

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Peripheral Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Security

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

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Maintenance and

Cleaning

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Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Card Readers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

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Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Supplementary

Hardware

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Data Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

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Troubleshooting

Guidelines

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PIN Pad Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Transactions Fail To

Process

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

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This guide is the primary source of information for setting up and installing the
VX805 CTLS.

Audience

This guide describes the VX 805 CTLS features, and provides the basic
information for its installation and configuration.

Organization

This guide is organized a s

follows:

Chapter 1, Overview. Provides an overview of the VX805 CTLS.
Chapter 2, Setup. Explains setup and installation of the VX805 CTLS, selecting a

location, and establishing connections with other devices.

Chapter 3, Specifications. Discusses power requirements and dimensions of the

VX805 CTLS.

Chapter 4, Maintenance and Cleaning. Explains maintenance of the VX 805

CTLS.

Chapter 5, Service and Support. Provides information on contacting your

VeriFone service provider and information on how to order accessories or
documentations from VeriFone.

Related

Documentation

Chapter 6, Troubleshooting Guid elines. Provides troubleshooting guidelines

should you encounter a problem in terminal inst allatio n and configuration.
To learn more about the VX805 CTLS, refer to the following set of documents:

VX 805 CTLS Certifications and Regulations Sheet VPN - DOC280-021-EN-A
VX 805 CTLS Quick Installation Gui de VPN - DOC280-022-EN-A
VX 805 CTLS Reference Guide VPN - DOC280-024-EN-A
VX 805 CTLS Progra mmer’s Guide VPN - DOC280-025-EN-A
Verix eVo Volume I: Operating System

Programmers Manual
Verix eV o V olume II: Operating System and

Communication Programmers Manual
Verix eVo Volume III: Operating System

Programming T ools Reference Manual

VPN - DOC00301

VPN - DOC00302

VPN - DOC00303

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Guide Conventions

Guide

Conventions

V arious conven tions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

T able 1 Document Conventions

Convention Meaning Example

Blue T ext in blue indicates terms that

are cross referenced.

Italics Italic typeface indicates book

titles or emphasis.

NOTE

CAUTION

The pencil icon is used to
highlight import ant info rmation.

The caution symbol indicates
possible hardware or software
failure, or loss of data.

See Guide Conventions.

You must not use this unit
underwater.

RS-232-type devices do not work
with the PIN pad port.

The device is not waterproof or
dustproof, and is intended for
indoor use only .

WARNING

The lightning symbol is used as
a warning when bodily injury
might occur.

6

Due to risk of shock do not use the
device near water.

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Acronym Definitions

Guide Conventions

Various acronyms are used in place of the full de finition. Table 2 presents
acronyms and their definitions.

T able 2 Acronym

Acronym Definitions

3DES Triple Data Encryption Standard
AES Advanced Encryption Standard Algorithm
CTLS Contactless
DES Data Encryption Standard
DUKPT Derived Unique Key Per Transaction Method as defined in the

ECR Electronic Cash Register
EMV Joint Europay , MasterCard and V isa Standard
LED Light-Emitting Diode
LCD Liquid Crystal Display
MSAM Multiple Secure Access Module
OS Operating System
PED PIN Entry Device
PIN Personal Identification Number
POS Point-of-Sale
SAM Secure Access Module
SC Smart Card (Integrated Chip Card)
SD Secure Digital
SR Ship Release
UI User Interface
USB Universal Serial Bus

R

V

Definitions

VISA ’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988

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Guide Conventions

6

NOTE

This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful
interference to radio communications. However, there is no guarantee that interference
will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television
reception,
which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the
interference by one or more of the following measures:

-- Reorient or relocate the receiving antenna.

-- Increase the separation between the equipment and receiver.

-- Connect the equipment into an outlet on a circuit different from that to which the
receiver is connect

-- Consult the dealer or an experienced radio/TV technician for help.

15.21 “Changes or modifications are not expressly
approved by the manufacturer could void the user's authority to operate the equipment.”

-English:"This device complies with Industry Canada licence-exempt RSS and part 15 of
the FCC rules standard(s). Operation is
subject to the following two conditions: (1) this device may not cause interference, and
(2) this device must accept
any interference, including interference that may cause undesired operation of the
device."

- French:"Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux
appareils radio exempts de
licence. 'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit
pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible
d'en compromettre le fonctionnement."

This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any
interference received,
including interference that may cause undesired operation

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Overview

VX805 CTLS

Features at a

Glance

CHAPTER 1

This chapter provides a brief descr iption of VeriFone ’ s VX805 CTLS.
VeriFone’ s VX805 CTLS has packed a performance punch in this high security

PIN pad without sacrificing the demands of the consumer with a large white backlit
display , larg e keyp ad, and an intuitive Vx user interface. This sleek de vice
contains the features needed to start taking EMV payments as well as powerful
enough to meet future requirement s from merchants. The 128x64 white backlit
display is brilliant and provides excellent readability under any environment. The
large keypad and user interface are designed for ease of use and to minimize
consumer mistakes. The f orm factor is designed to make it feel great in the palm
of your hand, while equally impressive in a mounted scenario.

The VX805 CTLS continues to t ake an evolu tionary approach to PIN pads and
offer market leading features and functionality . USB, Ethernet, and RS-232
connectivity are both integrated into the device to conveniently su it any ret ail
environment. The PCI PED 3.0 approved VX 805 CTLS is market leading in terms
of security , combined with support for VeriShield Protect. The VX805 CTLS
securely and efficiently handles credit and PIN-based debit cards with a vertical
mag-stripe reader, secure PIN entry capability, and smart card. The VX 805 is
EMV Level 1 and 2 Type Approved, offering the most reliable security available for
EMV markets.

• Intuitive VX function/ATM key interface

• PCI PED 3.0 approved

• EMV Level 1 and 2 Type Approved,

offering the most reliable se curity
available, including SSL and V eriShield
file authentication, and VeriShield
Protect to help prevent fraud

Figure 1 VX805 CTLS with New Handheld Design

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VERVIEW

Features and Benefits

Features and

Benefits

Exceptional Ease of Use

• Efficient, stylish, ergonomic design provides for convenient consumer

handling, minimizing user errors

• Intuitive telco-style interface with large, colored control keys simplify training

and reduce support requests

• Highly readable 128x64 white backlit display provides excellent usability and

handles multiple languages for global use

Critical Security Protection

• PCI PTS 3.0 approved

• Supports V eriShield Protect to encrypt and protect consumer card information

• Integrated security modules simultaneously support sophisticated encryption

(AES, DES, 3DES, RSA) and key management schemes, including single and
3DES Master Session, single, and 3DES Derived

Strong Feature Set

• Ensures uncompromising reliability from V eriFone, the worldwide leader in e-

payment

• Primary smart card reader sup port for synchronous and asynchronous smart

cards

• Support for international ch aracter sets and Unicode st andard

• EMV Level 1 and Level 2 approved for smart card solutions

• Offers the most reliable security available, including SSL, V eriShield file

authentication, and VeriShield Protect to help prevent fraud an d other
intrusions

Extended PIN Pad Capa bilities

• Optional privacy shield

• Patent-pending MAXui design, highlighted by a 128x64 white backlit display

and large keypad, makes it easy to use under any lighting condition

• Triple-track, high-coercivity , bi-directio nal card reader handles most magnetic

stripe cards

• Up to two Security Access Modules (SAMs) safeguard sensitive financial da ta

and support multiple smart card schemes

• Can be powered by other Vx series terminals through a dual multi-port

connector which supports Ethernet, RS-232, and USB 2.0 devices

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CHAPTER 2

Setup

This chapter describes th e setup procedure for the VX805 CTLS, in the following
sections:

• Selecting a Location

• Unpacking the Shipping Carton

• Examining Device Features

• Opening and Replacing Card an d Connector Co mpa rtment

• Installing and Replacing MSAM Cards

• Cable Connections

• External Device Connections

• Power Supply

• USB Download Support

• Using the Magnetic Card Reader

• Using the Smart Card Reader

• Using the Contactless Reader

• Optional Accessories

Selecting a

Location

Ease of Use • Select a location convenient f or both merchant and cardholder.

Use the following guidelines to select a location for the VX805 CTLS.

• Select a flat support surface, such as a countertop or table.

• Select a location near a power outlet and the ter minal, ECR, or computer

connected to the VX805 CTLS. For safety, do not string cables or cords
across a walkway.

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Selecting a Location

Environmental

Factors

• Do not use the unit where there is high heat, dust, humid ity, moisture, or

caustic chemicals or oils.

• Keep the unit away from direct sunlight and anything that radiates heat, such

as a stove or a motor.

• Do not use the VX805 CTLS outdoors.

CAUTION

The VX805 CTLS is not waterproof or du stpro of, and is intended for indoor use
only . Any damage to the unit from exposure to rain or dust can void any warranty.

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