Verifone VX690BBT Users Manual

VX 685/VX 690

Installation Guide

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VeriFone Part Number DOC260-003-EN-A, Revision A.3

VX 685/VX 690 Installation Guide

© 2014 VeriFone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.

The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

VeriFone, the VeriFone logo, VeriCentre, and Verix are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments in this document to your local VeriFone Support Team.

VeriFone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

www.verifone.com

VeriFo ne Part Number DOC260-003-EN-A, Revision A.3

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

CHAPTER 1

Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

CHAPTER 2

Setup Selecting a Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

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Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Differences Between VX 685 and VX 690 Terminals. . . . . . . . . . . . . . . . . . . . . 11

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Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

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Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

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Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Examining the Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Installing/Replacing Paper Roll. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Installing/Replacing SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Installing/Replacing the Micro SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Connecting Optional Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Battery Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Battery Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Connecting the Terminal to Power Source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Base Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

BT Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Docking the Terminal on the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Undocking the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Creating Dial-up/Ethernet Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using the Powered Serial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Connecting External Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Powering Up the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

3G, GPRS, and GPS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

GPS Receiver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

3G/GPRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Bluetooth Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

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VX 685/VX 690 INSTALLATION GUIDE 3

Performing a Wireless Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Performing a Contactless Smart Card Transaction . . . . . . . . . . . . . . . . . . . . . . 30

CHAPTER 3

Specifications Power Rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

CHAPTER 4

Maintenance and

Cleaning

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Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

SAM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Peripheral Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

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Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

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Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

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Card Readers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

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CHAPTER 5

Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

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Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

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CHAPTER 6

Troubleshooting

Guidelines

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

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PREFACE

This guide is the primary source of information for setting up and installing the
terminal.

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Organization

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Related

Documentation

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This guide is useful to anyone installing and configuring the terminal.

This guide is organized as follows:

Chapter 1, Terminal Overview. Provides an overview of the terminal.
Chapter 2, Setup. Explains setup and installation of the terminal, selecting a

location, and establishing connections with other devices.

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Chapter 3, Specifications. Discusses power requirements and dimensions of the

terminal.

Chapter 4, Maintenance and Cleaning. Explains maintenance of the terminal.
Chapter 5, Service and Support. Provides information on contacting your

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VeriFone service provider and information on how to order accessories or

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documentations from VeriFone.

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Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines

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should you encounter a problem in terminal installation and configuration.
To learn more about the terminal, refer to the following set of documents:

VX 690 Certifications and Regulations Sheet VPN - DOC260-001-EN

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VX 690 Quick Installation Guide VPN - DOC260-002-EN
VX 690 Reference Guide VPN - DOC260-004-EN

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Verix eVo Volume I: Operating System
Programmers Manual

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VPN - DOC00301

Verix eVo Volume II: Operating System and
Communication Programmers Manual

Verix eVo Volume III: Operating System
Programming Tools Reference Manual

VPN - DOC00302

VPN - DOC00303

VX 685/VX 690 INSTALLATION GUIDE 5

PREFACE

NOTE

CAUTION

WARNING

Guide Conventions

Guide

Conventions

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Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross references.

Italics Italic typeface indicates book

titles or emphasis.
The pencil icon is used to

highlight important information.

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The caution symbol indicates
hardware or software failure, or
loss of data.

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The lighting symbol is used as a

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warning when bodily injury might
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See Guide Conventions.

You must no t use this unit
underwater.

RS232-type devices do not work
on the VX 685/VX 690
communication port.

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The unit is not waterproof or
dustproof, and is intended for
indoor use only.

Due to risk of shock do not use
the terminal near water.

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6 VX 685/VX 690 INSTALLATION GUIDE

PREFACE

Guide Conventions

Acronym Definitions

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Acronyms are used in place of the full definition. Table 2 presents acronyms and
their definitions.

Table 2 Acronym Definitions

Acronym Definitions

3DES Triple Data Encryption Standard
AES Advanced Encryption Standard Algorithm
API Application Programming Interface
ARM Advanced RISC Machine
BBM Battery Backed Memory
CAPK Certification Authority Public Key
CBC Cipher Block Chaining mode
DEA/DES Data Encryption Algorithm/Standard

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DUKPT Derived Unique Key Per Transaction Method as defined in the

VISA’s POS Equipment Requirement: PIN processing and Data

Authentication, International Version 1.0, August 1988
ECR Electronic Cash Register
EMV Joint Europay, MasterCard and Visa Standard
MAC Message Authentication Code

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MMU Memory Management Unit

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MSAM Multiple Secure Access Module
OS Operating System

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PIN Personal Identification Number

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POS Point-of-Sale
RFID Radio Frequency Identification
SAM Secure Access Module
SC Smart Card (Integrated Chip Card)
SD Secure Digital
SR Ship Release
SRAM Static Random Access Memory
UI User Interface
USB Universal Serial Bus

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VX 685/VX 690 I

NSTALLATION GUIDE 7

PREFACE

Guide Conventions

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8 VX 685/VX 690 INSTALLATION GUIDE

CHAPTER 1

Terminal

Overview

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The terminal is a portable, battery-powered device designed to fit comfortably
during handheld consumer-facing applications. It features a colored 3.5” QVGA
display, touch screen, and backlit spill-resistant keypad. It supports a variety of
communications technologies including 3G radio with GPS and Bluetooth®
wireless technology.

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Figure 1 VX 685/VX 690 Terminal

VX 685/VX 690 INSTALLATION GUIDE 9

TERMINAL OVERVIEW

Features and Benefits

Features and

Benefits

Exceptional Ease of

Use

Performance and

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Durability

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The terminal focuses on optimizing cost structure and providing b etter form factor.
It provides the right combination of features and functions in a sleek, ergonomic
device that fits in the palm of your hand.

• Bold, ergonomic design is sleek, stylish, and lightweight for conveniently

handing the unit to the consumer for PIN entry or other input.

• Large 3.5” QVGA display for boundless application possibilities and easy

readability under various lighting conditions.

• Touchscreen for icon-based applications or electronic signature capture

support.

• Intuitive telco-style keypad with large, colored control keys and

interchangeably detects key presses from tactile keypad and the touchscreen.

• 40 mm diameter paper roll with a trouble-free, drop-in, “clam shell” loading and

dual tear bar that allow receipts to be torn in any direction.

• Quiet and fast integrated thermal printer with a rear placement to maximize

the user interface area.

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• Unidirectional magnetic stripe card reader with an extended blade for optimal

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• Fast transactions due to powerful 400 mHz ARM11 processor.

• High-capacity 3.7 V 2450mAh Li-ion battery.

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• Standard base for drop-and-go charging or optional full-featured base with

• USB ports for connection to supported USB peripherals.

• Rounded corners and drop resistant to 3 feet on concrete floor to minimize

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card reading.

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spare battery charging.

breakage.

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• 192 MB memory (128 MB flash, 64 MB RAM) with optional removable micro

SD flash memory.

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Security

Contactless

Capability

10 VX 685/VX 690 INSTALLATION GUIDE

• Incorporates tamper-detection circuitry to resist unauthorized intrusion and

supports a broad spectrum of software-based security features.

• PCI 3.X approved for debit and other PIN-based transactions.

• EMV Level 1 Type Approval.

• Supports reliable security available including SSL, VeriShield file

authentication, and VeriShield Protect to help prevent fraud and other
intrusions.

• Advanced contactless architecture that future-proofs investment with a single

contactless interface (SingleCl), SoftSAMs, and side-by-side application
architecture.

• On-screen tap zone (CTLS logo) for optimized user experience.

TERMINAL OVERVIEW

Differences Between VX 685 and VX 690 Termina ls

• Contactless version accepts EMV and mag-stripe contactless payments as

well as PIN-based transactions

Communication

Technology

Differences

Between VX 685

and VX 690

Terminals

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• 3G/GPS: Long-range wireless payment for retailers that have no physical

location limitations.

• Bluetooth® : Simple, plug-and-play installation for locations that need short-

range wireless capability.

VX 685 and VX 685/VX 690 terminals are mostly identical and offer the same
general benefits. It is important to know the differences in their intrinsic features.

Table 3 Feature Comparison

Features VX 685 GPRS VX 685/VX 690 3G/BT

Processor 400 MHz Rev D SOC 400 MHz Rev D SOC

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OS Verix OS Verix OS
Memory 64 MB SDRAM/128 MB Flash 64 MB SDRAM/128 MB Flash
Display 3.5” QVGA 3.5” QVGA
Touchscreen Resistive type Capacitive Type
Radio GPRS (Cinterion BGS2-W) 3G (Cinterion PHS8-P)
Bluetooth NA Yes

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GPS NA Yes

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Magnetic card reader Triple Track, bi-directional Triple track, bi-directional

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Smart card reader ISO 7816, 1.8 V, 3 V, 5 V,

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SAM slots 2 2
SIM Single Dual
Micro SD NA Yes
Audio speaker NA Yes
USB integrated 1 Host/client 1 Host/client
Security PCI 3.0 PCI 3.0
CTLS NXP PN512 C2 NXP PN512 C2
Printer 30 lps 30 lps
Battery 3.7 V DC/2450 mAh 3.7 V DC/2450 mAh
Paper roll 40 mm 40 mm
Charger 5 V DC/2.2 A 5 V DC/2.2 A
Dimension (mm) 163 x 78 x 52 163 x 78 x 52

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synchronous and
asynchronous cards

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ISO 7816, 1.8 V, 3 V, 5 V,
synchronous and
asynchronous cards

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VX 685/VX 690 I

NSTALLATION GUIDE 11

TERMINAL OVERVIEW

Differences Between VX 685 and VX 690 Terminals

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12 VX 685/VX 690 INSTALLATION GUIDE

Setup

CHAPTER 2

This chapter describes the setup procedure for:

• Selecting a Location.

• Unpacking the Shipping Carton.

• Examining Terminal Features.

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• Examining the Connection Port.

• Installing/Replacing Paper Roll.

• Installing/Replacing SIM Card.

• Installing/Replacing MSAM Cards.

• Installing/Replacing the Micro SD Card.

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• Connecting Optional Devices.

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• Battery Features.

• Connecting the Terminal to Power Source.

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• Base Stations.

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• Powering Up the Base.

• 3G, GPRS, and GPS Support.

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• Bluetooth Support.

• Using the Smart Card Reader.

• Using the Magnetic Card Reader.

• Performing a Contactless Smart Card Transaction.

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Selecting a

Location

Ease of Use

Environmental

Factors

Use the following guidelines to select a location for the terminal.

• Select a location convenient for both merchant and cardholder.

• Select a flat support surface, such as a countertop or table.

• Select a location near a power outlet, ECR, or computer connected to the

terminal. For safety, do not string cables or cords across a walkway.

• Do not use the unit where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

VX 685/VX 690 INSTALLATION GUIDE 13

SETUP

CAUTION

WARNING

WARNING

Unpacking the Shipping Carton

• Keep the unit away from direct sunlight and anything that radiates heat, such

as a stove or a motor.

• Do not use the terminal outdoors.

The terminal is not waterproof or dustproof, and is intended for indoor use only.

Any damage to the unit from exposure to rain or dust can void any warranty.

Electrical

Considerations

Unpacking the

Shipping Carton

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To Unpack the

Shipping Carton

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• Avoid using this product during electrical storms.

• Avoid locations near electrical appliances or other devices that cause

excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).

• Do not use the terminal near water or in moist conditions.

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Due to risk of shock or damage, do not use the terminal near water, including a
bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a
swimming pool.

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Open the shipping carton and carefully inspect its conten ts for possible t ampering

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or shipping damage. The terminal is a secure product and any tampering can
cause it to cease to function or to operate in an unsecured manner.

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1 Remove and inspect the contents of the shipping carton. The terminal ships in

multiple configurations, the carton may include all or any of the following:

• Terminal

• Power pack

• Paper roll

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• Ethernet cable

E

R

• Telephone line cable

14 VX 685/VX 690 INSTALLATION GUIDE

2 Remove all plastic wrapping from the terminal and components.
3 Remove the clear protective film from the display.
4 Save the shipping carton and packing material for future repacking or moving

of the device.

Do not use a unit that has been tampered with or damaged. The terminal comes
equipped with tamper-evident labels. If a label or component appears damaged,
please notify the shipping company and your VeriFone service provider
immediately.

SETUP

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Examining Terminal Features

Examining

Terminal

Features

V

Before you continue with the installation process, familiarize yourself with the
terminal features:

E

L

N

IA

O

F

I

R

E

Figure 2 VX 685/VX 690 Features

F

D

I

N

E

T

Front Panel

C

N

The front panel offers the following features:

O

• A touchscreen display.

A

• A set of keys that include:

S

I

O

• A 12-key, telephone-style keypad (keypads may vary in style).

• Three color-coded function keys on the right side of the keypad (from

top to bottom: CANCEL, CLEAR, ENTER).

• A magnetic card reader, built into the right side. An icon shows the proper

swipe direction, with the stripe facing down and towards the keypad.

• A smart card reader, built into the unit’s front side. An icon indicates the

proper card position and insertion direction.

E

R

I

V

N

.

3

VX 685/VX 690 I

NSTALLATION GUIDE 15

SETUP

CAUTION

Examining the Connection Port

Examining the

Connection Port

Installing/

Replacing Paper

Roll

E

V

O

C

To Install/Replace a

Paper Roll

The terminal has one primary micro USB port used for power and download.

Figure 3 Micro USB Port on the Terminal

A fast, quiet thermal printer is built into the terminal. Before you can process
transactions that require a receipt or record, you must install a roll of thermal­sensitive paper in the printer.

The ITP uses a roll of single-ply, thermal-sensitive paper 40 mm in diameter. A
pink out-of-paper indicator line appears on the edge of the paper approximately
18 inches before the end of the roll. After this line appears, th ere is enoug h paper
remaining on the roll to conclude at least one transaction.

R

Poor-quality paper can jam the printer and create excessive paper dust. To order
high-quality VeriFone paper, refer to Accessories and Documentation. Store
thermal paper in a dry, dark area. Handle thermal paper carefully. Imp act, friction,

F

temperature, humidity, and oils affect the color and storage characteristics of the

N

paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges
in the print area.

1 Gently pull the latch located on the bottom of the terminal to unlock the paper.
2 Gently lift the printer cover up and back.
3 Remove any partial roll of paper in the printer tray.
4 Loosen the glued leading edge of the new roll of paper or remove the

protective strip, if applicable. Unwind the paper roll past any glue residue.

F

I

D

I

O

E

E

R

N

N

I

V

S

E

T

O

I

IA

A

N

L

3

.

16 VX 685/VX 690 INSTALLATION GUIDE

5 Hold the roll so the paper feeds from the bottom of the roll when the ter minal is

inverted.

6 Drop the paper roll into the printer tray.

CAUTION

NOTE

SETUP

Installing/Replacing SIM Card

Installing/

Replacing SIM

V

Card

To Install/Replace a

C

O

SIM Card

Figure 4 Installing Paper Roll Cover

E

L

N

IA

R

O

E

V

E

N

S

I

T

O

I

N

A

.

3

To prevent damaging the print roller, always gently press down on the paper roll

cover to close it.

F

I

R

VX 685 has a single SIM slot that enables communication to the network provider .

E

VX 690 supports dual SIM. SIM slot 1 is preferred for single SIM use. When dual
SIM is employed, it is ideal to use SIM cards from two dif ferent network providers.
This allows the terminal to switch SIMs when it detects poor signal or no network.

N

1 Turn off the terminal.
2 Place the terminal upside down on a soft, clean surface to protect the lens

3 Lift the battery pack to expose the SIM slots.

Position the card’s gold contacts facing away from you, toward the unit. The card
slot in the terminal has a set of contacts. The SIM card has a notch on one corner
to ensure that it fits into the connector base in only one way.

F

from scratches.

D

I

VX 685/VX 690 I

NSTALLATION GUIDE 17

SETUP





CAUTION

Installing/Replacing MSAM Cards

4 Align the card to match the embossed number and carefully sliding it into the

slots until fully inserted.

Installing/

Replacing MSAM

Cards

E

V

O

To Install/Replace

C

MSAM Cards

Figure 5 SIM Card Insertion

To replace, gently slide out the old SIM card before inserting a new SIM.

N

O

You may need to install one or more multiple security access module (MSAM)
cards or replace an old one.

R

I

F

N

E

E

IA

T

L

D

I

Observe standard precautions in handling electrostatically sensitive devices.

F

Electrostatic discharge can damage the equipment. V eriFone recommends using

N

a grounded anti-static wrist strap.

1 Power off the terminal.
2 Place the terminal face down on a soft, clean surface to protect the lens from

scratches.

I

3 Remove the back cover of the unit.

V

E

S

I

O

N

A

R

.

3

18 VX 685/VX 690 INSTALLATION GUIDE

Installing/Replacing MSAM Cards





NOTE





4 Lift the battery pack to expose the SAM slots. The slots are loacted just below

the micro SD card slot.

SETUP

C

V

O

E

Figure 6 SAM Slots

O

Position the card’s gold contacts facing away from you, toward the unit. The card
slot in the terminal has a set of contacts. The MSAM card has a notch on one
corner to ensure that it fits into the connector base in only one way.

R

The terminal supports two SAM cards.

E

5 Carefully slide the cards one at a time into the slots until fully inserted.

F

F

I

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D

I

N

IA

T

N

L

N

3

.

A

N

O

I

S

I

V

E

R

Figure 7 SAM Insertion

To replace, gently slide out the old SAM card before inserting a new one.

VX 685/VX 690 I

NSTALLATION GUIDE 19

SETUP

,/#+

/0%.

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$





Installing/Replacing the Micro SD Card

Installing/

Replacing the

Micro SD Card

To Install/Replace

Micro SD Card

E

V

VX 690 supports micro SD for additional memory.

1 Turn off the terminal.
2 Place the terminal upside down on a soft, clean surface to protect the lens

from scratches.

3 Lift the battery pack to expose the micro SD card slot.
4 Insert the micro SD card into its slot.

E

L

N

IA

R

I

F

O

N

E

T

D

I

F

C

O

N

Figure 8 Inserting a Micro SD Card

To replace, gently slide out the old micro SD card, before inserting a new one.

O

I

S

I

V

E

R

N

A

.

3

20 VX 685/VX 690 INSTALLATION GUIDE

SETUP

CAUTION

"

"

Connecting Optional Devices

Connecting

Optional

Devices

V

Battery Features

O

C

The terminal supports peripheral devices designed for use with electronic point-of­sale system such as biometric scanner and barcode reader.

Before connecting any peripheral device, make sure that the terminal is not
powered on. Reconnect the power cord only after you are finished connecting the
peripheral device(s). For complete information about peripheral installation and
use, refer to the user documentation supplied with those devices.

E

L

N

IA

O

F

I

R

E

Figure 9 Connecting Peripheral Devices to the Terminal via the Micro

F

N

The terminal uses a single cell, 2450 mAh Li-ion battery (see Accessories and

Documentation for ordering information). The internal logic of the battery prevents

both overcharging and undercharging—a fault condition where the battery level
goes well below the minimum acceptable charge and the battery becomes
unusable.

The battery has a safety circuit that prevents cell damage from overcharge, over­discharge, or overheating; and activates when the battery is left in an unused
terminal for extended periods.

D

I

USB Port

E

R

N

E

I

V

S

T

O

I

N

A

.

3

• The battery is not customer changeable and therefore should not be

disconnected and removed.

• Li-ion batteries are not affected by shallow charging. When the terminal has

no external power source or battery, the coin cell battery provides power to the
security circuit.

• Disconnecting and removing the battery, as well as unplugging the terminal

power pack, reduce the life of the coin cell battery, which does not recharge
and must be replaced when drained.

• Conserve battery power by turning the terminal off when not in use.

• Keep the Li-ion battery inserted in the terminal and power up the terminal

periodically to check the battery charge. Do not let the battery charge fall

VX 685/VX 690 I

NSTALLATION GUIDE 21

SETUP

NOTE

WARNING

NOTE

Connecting the Terminal to Power Source

below 10% for extended periods of time as this may permanently diminish the
battery capacity. Recharge the battery by attaching the micro-USB end of the
power pack to the terminal and plugging the other end of the power pack into a
wall outlet.

Battery Behavior

E

V

O

C

Connecting the

Termina l to

Power Source

The terminal shifts to power pack mode and starts up automatically when the
terminal is connected to a non-battery power source, regardless of the battery
charge state.

Manual Startup

Hold the green key down for about 4 seconds until the terminal displays the
startup screen. The time required to hold the green key down to power up the
terminal is configurable (for more information, see the VX 690 Reference Guide,
VPN

DOC260-004-EN). The terminal lights up once power is on.

The VeriFone copyright screen starts and displays a unique copyright screen
once the terminal loads an application. However,
screen after the initial VeriFone copyright screen if there is no available
application in the terminal.

F

I

R

Manual Shutdown

Hold the red key down for about 4 seconds until the terminal displays the

F

shutdown verification screen. The time required to hold the red key down to shut

N

down the terminal is configurable (for more information, see the VX 690
Reference Guide, VPN

The terminal is either powered by an external power pack or the single cell Li-ion
rechargeable battery, which can be charged in the terminal by the AC/DC power
pack through the micro USB connector.

When you have finished installing the necessary cards and/or optional devices,
you are ready to connect the terminal to the power source.

D

I

O

E

E

N

N

DOC260-004-EN).

I

V

S

E

T

O

I

IA

A

N

L

DOWNLOAD NEEDED appears on

3

.

R

Do not connect the terminal to the power supply until all peripherals are att ached.

22 VX 685/VX 690 INSTALLATION GUIDE

Using an incorrectly rated power supply can damage the unit or cause it not to
work properly. Use only a power pack with P/N PWR260-001-XX-A. See

Specifications for detailed power supply specifications.

Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors. Also, disconnecting power during a transaction can cause unstored
data files to be lost.

To protect against possible damage caused by lightning strikes and electrical
surges, VeriFone recommends installing a power surge protector.

Base Stations

When the terminal has power and an application is loaded, the application starts
after the initial VeriFone copyright screen. If no application is loaded,

NEEDED

appears on the display after the initial VeriFone copyright screen.

DOWNLOAD

SETUP

To Connect the

Terminal to the Power

Source

Base Stations

V

Charging Base

O

C

1 Insert the mini USB connector to the mini USB port found on the side of the

terminal.

2 Plug the AC power cord into a wall outlet or power surge protector.

E

L

N

IA

O

Figure 10 Connecting To Power Source

R

VeriFone ships variants of the base station for different markets. Your base may

E

have a different configuration.
A charging base to charge the terminal and provide a docking station when the

N

terminal is not in use. The base can be positioned on a countertop.

I

D

I

F

E

R

F

N

E

I

V

S

T

O

I

N

A

.

3

Figure 11 Charging Base

VX 685/VX 690 I

NSTALLATION GUIDE 23

SETUP

Base Stations

BT Base

E

V

Docking the

Terminal on the

Base

O

C

A base that supports power, dial-up, Ethernet, powered RS232, USB device
connectivity, USB Host, and BT device.

E

L

N

Figure 12 BT Base

O

Apart from charging the battery, it allows the terminal to use dial and Ethernet
options, support peripheral devices, download/debug tasks, and conduct
transactions over Bluetooth.

R

I

F

N

E

IA

T

D

I

F

The terminal can be placed on the base when not in use. This ensures continuous
charging of the battery.

N

3

.

A

N

O

I

S

I

V

E

R

Figure 13 Docking the Terminal on the Base

To Dock the Terminal

on the Base

24 VX 685/VX 690 INSTALLATION GUIDE

1 Place the top portion of the terminal on the base. Ensure that the recess on

the bottom of the terminal sits on top of the docking connector.

SETUP

#/-

%4(

Base Stations

Undocking the

Terminal

Creating Dial-up/

Ethernet

Connections

To Create a Dial-Up

Connection

V

O

C

The terminal can be taken from the base when in use. Gently lift the bottom part of
the terminal from the base.

E

Figure 14 Undocking the Terminal from the Base

O

The terminal allows for dial-up and Ethernet connections for full back-up
connectivity.

R

E

1 Connect the telephone cable to the communication port on the base.
2 Route the other end of the cable directly to a telephone wall jack. This is a

N

F

direct connection and the line is dedicated to the terminal.

F

I

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D

I

N

IA

T

N

L

3

.

A

N

O

I

S

I

V

E

R

Figure 15 Direct Telephone Connection

VX 685/VX 690 I

NSTALLATION GUIDE 25

SETUP

#/-

%4(

#/-

%4(

23

Base Stations

To Create an Ethernet

Connection

Using the Powered

Serial

To Connect to the

Powered Serial

V

1 Connect the Ethernet cable to the port on the base.
2 Route the other end of the cable directly to a data wall jack (or router/hub).

Figure 16 Ethernet Connection

E

The powered serial on the base can be used in debug options or downloading
applications.

O

1 Connect the RS 232 cable to the COM port on the base.

F

I

2 Route the other end of the cable to the PC.

R

E

D

I

E

N

IA

T

N

L

F

C

O

N

N

O

I

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Figure 17 Connection to the COM Port

A

.

3

26 VX 685/VX 690 INSTALLATION GUIDE

SETUP

#/

-

%

4

(

"

"

56

CAUTION

#/

-

%

4

(

Powering Up the Base

Connecting External

Devices

To Connect

Peripherals/External

V

Devices

O

C

Powering Up the

Base

The base supports peripheral devices such as electronic cash register, check
reader, barcode reader , an d b iometric scanner through a serial connection. Micro­USB port is for PC connection and USB Host port is for USB flash drive.

E

L

N

Figure 18 Connecting Peripheral Devices

Before connecting any peripheral device, remove the power cord from the

terminal. Reconnect the power cord only after you are finished connecting the

R

peripheral device(s).

E

1 Connect the micro USB/USB cable of the device to the micro USB/USB port of

N

2 For complete information about the peripheral installation and use, refer to the

Use the procedure below to connect the terminal to a power source.

F

the base.

user documentation supplied with those devices.

F

I

D

I

O

N

E

I

S

I

V

E

R

T

O

IA

A

N

.

3

To Power Up the Base

Figure 19 Connecting Terminal to Power Source

1 Insert the micro USB plug into the micro USB port on the base.

VX 685/VX 690 I

NSTALLATION GUIDE 27

SETUP

WARNING

NOTE

3G, GPRS, and GPS Support

2 Plug the AC power cord into a wall outlet or a power surge protector.

Using an incorrectly rated power supply can damage the unit or cause it not to
work properly. Use only a power pack with P/N PWR260-001-XX-A. See

Specifications for detailed power supply specifications.

Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors. Also, disconnecting power during a transaction can cause unstored
transaction data files to be lost.

3G, GPRS, and

GPS Support

GPS Receiver

3G/GPRS

Bluetooth

Support

V

O

C

The terminal uses the Cinterion PHS8-P radio module. This module provides
wireless connectivity using HSPA+ technology. The PHS8-P radio module is
optimized for high bandwidth and allows a downlink speed of 14.4 Mbps and an
uplink speed of 5.7 Mbps.

The Cinterion PHS8-P radio module on VX 690 integrates a GPS receiver that
offers the full performance of GPS/A-GPS technology, allowing customers to
implement geo-fencing applications.

Allows for a wider range of communication for wireless transaction payment using
the available operator-provided 3G infrastructure.

R

E

VX 690 uses the Bluetooth Base Station. Up to seven devices can be registered
with the same communications device, but only one transaction may be

F

undertaken at a time. It is recommended that not more than three terminals be

N

paired with a base station.

F

I

D

I

O

E

N

N

E

IA

T

L

A

.

3

The terminal and the Bluetooth base station are both Class 1 Bluetooth devices
providing secure radio communication up to 100 meters, unobstructed. The
terminal may be registered (paired) with more than one base station. It must be

S

I

O

paired to secure the communication. Using the standard menu options provided in
Verix Commserver, the terminal may easily be switched among paired devices.

I

N

V

Any number of terminals may be paired with a single base station but the base
station is only able to relay a single transaction at any one time. When more than
three terminals are required, it is recommended that additional base stations be
suitably positioned on site to obtain maximum radio coverage.

E

R

28 VX 685/VX 690 INSTALLATION GUIDE

Performing a

Wireles s

Transaction

The terminal can only communicate to a base station to which it is paired.

To conduct a wireless transaction, ensure that the terminal is in optimal position
for transmitting. Follow the onscreen instructions provided by the application.

SETUP

CAUTION

Using the Smart Card Reader

Using the Smart

Card Reader

To Use the Smart

Card Reader

V

The smart card transaction procedure can vary depending on the application.
Verify the proper procedure with your application provider before performing a
smart card transaction.

1 Position the smart card with the gold contacts facing upward.
2 Insert the card into the smart card reader slot in a smooth, continuous motion

until it sets firmly.

3 Remove the card only when the display indicates the transaction is complete.

E

L

N

IA

O

F

I

Figure 20 Smart Card Reader

R

E

Leave the smart card in the card reader until the transaction is completed.

Premature card removal can invalidate a transaction.

F

D

I

N

E

T

Using the

Magnetic Card

To Use the Smart

Card Reader (Credit/

C

Debit Card

Transaction)

O

Reader

N

.

3

The terminal has a magnetic card reader that uses a triple track stripe reader. This
gives the unit greater reliability over a wide range of swipe speeds and operating
environments.

O

I

S

1 Position a magnetic card with the stripe in the card reader and facing the

keypad.

E

I

V

N

A

R

2 Swipe it through the magnetic card reader starting from the top of the unit

downward.

Figure 21 Using the Magnetic Card Reader

VX 685/VX 690 I

NSTALLATION GUIDE 29

SETUP

NOTE

Performing a Contactless Smart Card Transaction

Performing a

Contactless

Smart Card

Transaction

To Perform a

Contactless Smart

Card Transaction

E

V

The terminal supports contactless transactions through an integrated contactless
module. The terminal only becomes active for contactless smart card transactions
when initialized by an application.

1 Gently tap the card onto or hold the card (within 4 cm.) against the surface of

the RFID canopy.

2 An activated LED visual on the display accompanied by a short beeping sound

indicates a successful transaction.

E

L

N

IA

R

I

F

O

N

E

T

D

Figure 22 Contactless Smart Card Transaction

I

F

C

O

Do not let metallic surfaces come in contact with the contactless module to

N

ensure that it works properly.

S

I

V

E

I

O

N

A

.

3

R

30 VX 685/VX 690 INSTALLATION GUIDE

Specifications

CHAPTER 3

This chapter discusses power requirements, dimensions, and other specifications
of the terminal.

Power Rating

Power Pack

Temperature

External

Dimensions

V

O

C

Weight

Processor

Memory

• 5 V DC, 2.2 A

• PWR260-001-XX-A (varies per region)

• UL/cUL, ITE listed, LPS power supply

E

L

N

• Input rated: 100-240 V AC, 50/60 Hz

O

• Output rated: 5 V DC, 2.2 A, 11 W

• Operating temperature: -10 to 50 C (32 to 122 F)

R

• Storage temperature: -20 to 70 C (-22 to 140 F)

E

• Length: 173.25 mm (6.82 in.)

• Width: 87 mm (3.43 in.)

N

• Depth: 31.7 mm (1.25 in.)

• Unit weight: 0.27 kg (0.6 lbs.)

• Shipping weight: 0.850 kg (1.9 lbs.)

• 400 MHz Rev D SOC

• 192 MB memory (128 MB flash, 64 MB RAM)

F

I

I

F

D

R

E

V

E

N

S

I

I

T

O

IA

A

N

.

3

Display

Magnetic Card

Reader

Primary Smart

Card

• 3.5” QVGA

• supports up to 26 lines x 26 characters

• Triple track (tracks 1, 2, 3), high coercivity, bi-directional

• ISO 7816, 1.8 V, 3 V, 5 V

• synchronous and asynchronous cards

VX 685/VX 690 INSTALLATION GUIDE 31

SPECIFICATIONS

SAM Card Reader

SAM Card

Reader

Keypad

Peripheral Ports

Security

V

The terminals has 2 Security Access Modules (SAMs)

• 3 x 5 Secure Keypad Matrix

• Keys can be simulated on touchscreen

The micro USB port on the terminal and on the base supports peripheral
attachment such as USB flash, biometric scanner , and barcode reader . Micro USB
to USB converter adaptor is used USB flash drive for application download and
debugging.

Complies to PCI 3.x plus country specifics.

E

L

N

IA

E

R

I

I

F

D

O

N

E

T

F

C

O

N

R

E

V

3

.

A

N

O

I

S

I

32 VX 685/VX 690 INSTALLATION GUIDE

Maintenance and Cleaning

Y our terminal device is a product of superior design and craf tsmanship and should
be treated with care. It has no user-serviceable parts. The following suggestions
will help you protect your warranty coverage.

• Keep the device dry . Precipitation, humidity, and all types of liquids or moisture

can contain minerals that will corrode electronic circuits. If your device does
get wet, switch off the power, and allow the device to dry completely before
replacing it.

• Do not use or store the device in dusty, dirty areas. Its moving parts and

electronic components can be damaged.

C

V

O

• Do not store the device in hot areas. High temperatures can shorten the life of

electronic devices, damage batteries, and warp or melt certain plastics.

R

• Do not store the device in cold areas. When the device returns to its normal

E

temperature, moisture can form inside the device and damage electronic
circuit boards.

N

• Do not drop, knock, or shake the device. Rough handling can break internal

circuit boards and fine mechanics.

• Do not use harsh chemicals, cleaning solvents, or strong detergents to clean

the device. Use only a soft, clean, dry cloth for cleaning.

• Do not paint the device. Paint can clog the moving parts and prevent proper

operation.

• Keep the device free from any small, loose items (such as paper clip s, staples,

or coins) that could accidentally get inside it through an opening, such as the
SD card reader slot or the primary smart card reader slot.

I

I

F

F

D

R

O

E

V

E

N

N

S

I

E

T

O

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A

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L

3

.

CHAPTER 4

• Do not attempt to open the device other than as instructed in this guide. This

device has security features that protect it from tamp ering. For e xample, if th e
device’s outer casing is opened, file content will be deleted.

• These suggestions apply equally to your terminal device, or any of its

attachments or accessories. If your device is not working properly, take it to
the nearest authorized service facility for servicing or replacement. For your
safety, have this device serviced only by a Ve riFone-authorized service
provider.

VX 685/VX 690 INSTALLATION GUIDE 33

MAINTENANCE AND CLEANING

CAUTION

Additional Safety Information

Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts. Do not spray cleaners or other solutions
directly onto the keypad or display.

Additional

Safety

Information

Power Adapter

Potentially

Explosive

Environments

Card Readers

V

O

C

The following are additional information for your safety in using this device.

Use only the power adapter that came with your device. Adapters for other
electronic devices may look similar , but they may af fect your device’s performance
or damage it.

Do not use this device in any area with a potentially explosive atmosphere, and
obey all signs and instructions. Potentially explosive atmospheres include areas
where you would normally be advised to turn off your vehicle engine. Sparks in
such areas could cause an explosion or fire resulting in bodily injury or even
death.

F

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Do not attempt to clean the card readers. Doing so can void any warranty. For

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card reader service, contact your VeriFone distributor or service provider.

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34 VX 685/VX 690 INSTALLATION GUIDE

Service and Support

NOTE

For any problems on your terminal, contact your local VeriFone representative or
service provider.

For product service and repair information:

• USA – VeriFone Service and Support Group, 1-800-834-4366,

Monday - Friday, 8 A.M. - 8 P.M., eastern time.

• International – Contact your VeriFone representative.

Service Returns

Before returning the terminal to VeriFone, you must obtain a Merchandise Return
Authorization (MRA) number. The following procedure describes how to return
one or more terminals for repair or replacement (U.S. customers only).

International customers, please contact your local VeriFone representative for

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assistance with your service, return, or replacement.

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1 Gather the following information from the printed labels on the bottom of each

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terminal to be returned:

• Product ID, including the model and part number. For example, “VX 690”,

“m260-xxx-xx”, and “PTID xxxxxxxx.”

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• Serial number (S/N xxx-xxx-xxx).

2 Obtain the MRA numbers by completing the following:

• Call Verifone within the United States toll-free at 1-800-VeriFone and

follow the automated menu options.

• Select the MRA option from the automated message. The MRA

department is open Monday–Friday, 8 A.M.–8 P.M., Eastern time.

• Give the MRA representative the information gathered in Step 1.

If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953­4172 (U.S.).

• Address the fax clearly to the attention of the “VeriFone MRA Dept.”

Include a telephone number where you can be reached and your fax
number.

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• Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/

contact/contact_form.cfm.

VX 685/VX 690 INSTALLATION GUIDE 35

SERVICE AND SUPPORT

NOTE

Accessories and Documentation

• Address the Subject box with to “VeriFone MRA Dept.”

• Reference the model and part number in the Note box

One MRA number must be issued for each terminal you return to VeriFone, even
if you are returning several of the same model.

3 Describe the problem(s).
4 Provide the shipping address where the repaired or replacement unit must be

returned.

5 Keep a record of the following items:

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Documentation

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• Assigned MRA number(s).

• VeriFone serial number assigned to the terminal you are returning for

service or repair (serial numbers are located on the bottom of the unit.

• Shipping documentation, such as air bill numbers used to trace the

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• Model(s) returned (model numbers are located on the VeriFone label on

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VeriFone produces accessories and documentation for the terminal. When

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ordering, please refer to the part number in the left column.
VeriFone Online Store at www.store.verifone.com

• USA – VeriFone Customer Development Center, 1-800-834-4366,

Monday - Friday, 7 A.M. - 8 P.M., eastern time

• International – Contact your VeriFone representative

Below are accessories used with your terminal. Contact your VeriFone distributor
to determine which of accessories fit your requirements.

Table 4 Accessories and VPNs

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shipment.

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the bottom of the terminal).

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36 VX 685/VX 690 INSTALLATION GUIDE

Accessory Part Number Description

Power pack PWR260-001-XX-A DC power pack universal
Printer paper PPR260-001-01-A 40 mm
VeriFone cleaning Kit VPN 02746-01 Cleaning kit
USB host cable VPN CBL268-003-01-A
Serial dongle VPN M267-D08-00
Telephone line cable VPN CBL000-001-01-A 2.1-meter (7-foot) telephone

line cable, black, with
modular RJ11-type
connectors)

SERVICE AND SUPPORT

Accessories and Documentation

To learn more about the terminal, refer to the following set of documents:

VX 690 Certifications and Regulations Sheet VPN - DOC260-001-EN
VX 690 Quick Installation Guide VPN - DOC260-002-EN
VX 690 Reference Guide VPN - DOC260-004-EN

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Verix eVo Volume I: Operating System
Programmers Manual

Verix eVo Volume II: Operating System and
Communication Programmers Manual

Verix eVo Volume III: Operating System
Programming Tools Reference Manual

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VPN - DOC00301

VPN - DOC00302

VPN - DOC00303

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VX 685/VX 690 I

NSTALLATION GUIDE 37

SERVICE AND SUPPORT

Accessories and Documentation

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38 VX 685/VX 690 INSTALLATION GUIDE

CHAPTER 6

NOTE

CAUTION

Troubleshooting

Guidelines

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Blank Display

This chapter lists typical examples of malfunctions that you may encounter while
operating your terminal and the steps that you can take to resolve them.

The troubleshooting guidelines provided in the following section are included to
assist successful installation and configuration of the terminal. If you are having
problems operating your unit, please read these troubleshooting examples. If the
problem persists even after performing the outlined guidelines or if the problem is
not described, contact your local VeriFone representative for assistance.

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The terminal comes equipped with tamper-evident labels. It contains no user­serviceable parts. Do not, under any circumstance, attempt to disassemble the
unit. Perform only those adjustments or repairs specified in this guide. For all
other services, contact your local VeriFone service provider. Service conducted

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by parties other than authorized VeriFone representatives may void any warranty .

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Not all units require use of a power supply.

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Using an incorrectly rated power supply may damage the unit or cause it not to
work properly. Before troubleshooting, ensure that the power supply used to
power the unit matches the requirements specified on the back of the unit (see

Specifications for detailed power supply specifications). If not, obtain the

appropriately rated power supply before continuing with troubleshooting.

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When the terminal display does not show correct or clearly readable information:

• Check all power and cable connections.

• If the problem persists, contact your local VeriFone service provider.

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Keypad Does

Not Respond

Transactions

Fail To Process

If the keypad does not respond properly:

• Check the display. If it displays the wrong character or nothing at all when you

press a key, follow the steps outlined in Transactions Fail To Process.

• If pressing a function key does not perform the expected action, refer to the

user documentation for that application to ensure you are entering data
correctly.

• If the problem persists, contact your local VeriFone representative.

There are several possible reasons why the unit may not be processing
transactions. Use the following steps to troubleshoot failures.

VX 685/VX 690 INSTALLATION GUIDE 39

TROUBLESHOOTING GUIDELINES

Transactions Fail To Process

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Check Magnetic Card Reader

• Perform a test transaction using one or more different magnetic stripe cards to

ensure the problem is not a defective card.

• Ensure that you are swiping cards properly (see Using the Magnetic Card

Reader).

• Process a transaction manually using the keypad instead of the card reader . If

the manual transaction works, the problem may be a defective card reader.

• If the problem persists, contact your local VeriFone representative.

Check Smart Card Reader

• Perform a test transaction using several different smart cards to ensure the

problem is not a defective card.

• Ensure that the card is inserted correctly (see Using the Magnetic Card

Reader).

• Ensure the MSAM cards are properly inserted in the slots and are properly

secured (see Installing/Replacing MSAM Cards).

• If the problem persists, contact your local VeriFone representative.

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40 VX 685/VX 690 INSTALLATION GUIDE

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VX 685/VX 690 INSTALLATION GUIDE 41

VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
1-800-VERIFONE

www.verifone.com

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VX 685/VX 690

Installation Guide

VeriFone Part Number DOC260-003-EN-A, Revision A.3