Verifone VX690BBT Users Manual

VX 685/VX 690

Installation Guide

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VeriFone Part Number DOC260-003-EN-A, Revision A.3

VX 685/VX 690 Installation Guide

© 2014 VeriFone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.

The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

VeriFone, the VeriFone logo, VeriCentre, and Verix are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments in this document to your local VeriFone Support Team.

VeriFone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

www.verifone.com

VeriFo ne Part Number DOC260-003-EN-A, Revision A.3

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

CHAPTER 1

Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

CHAPTER 2

Setup Selecting a Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

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Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Differences Between VX 685 and VX 690 Terminals. . . . . . . . . . . . . . . . . . . . . 11

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Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

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Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

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Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Examining the Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Installing/Replacing Paper Roll. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Installing/Replacing SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Installing/Replacing the Micro SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Connecting Optional Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Battery Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Battery Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Connecting the Terminal to Power Source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Base Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

BT Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Docking the Terminal on the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Undocking the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Creating Dial-up/Ethernet Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using the Powered Serial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Connecting External Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Powering Up the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

3G, GPRS, and GPS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

GPS Receiver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

3G/GPRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Bluetooth Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

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VX 685/VX 690 INSTALLATION GUIDE 3

Performing a Wireless Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Performing a Contactless Smart Card Transaction . . . . . . . . . . . . . . . . . . . . . . 30

CHAPTER 3

Specifications Power Rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

CHAPTER 4

Maintenance and

Cleaning

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Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

SAM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Peripheral Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

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Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

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Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

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Card Readers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

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CHAPTER 5

Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

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Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

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CHAPTER 6

Troubleshooting

Guidelines

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

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PREFACE

This guide is the primary source of information for setting up and installing the
terminal.

Audience

Organization

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Related

Documentation

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This guide is useful to anyone installing and configuring the terminal.

This guide is organized as follows:

Chapter 1, Terminal Overview. Provides an overview of the terminal.
Chapter 2, Setup. Explains setup and installation of the terminal, selecting a

location, and establishing connections with other devices.

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Chapter 3, Specifications. Discusses power requirements and dimensions of the

terminal.

Chapter 4, Maintenance and Cleaning. Explains maintenance of the terminal.
Chapter 5, Service and Support. Provides information on contacting your

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VeriFone service provider and information on how to order accessories or

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documentations from VeriFone.

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Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines

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should you encounter a problem in terminal installation and configuration.
To learn more about the terminal, refer to the following set of documents:

VX 690 Certifications and Regulations Sheet VPN - DOC260-001-EN

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VX 690 Quick Installation Guide VPN - DOC260-002-EN
VX 690 Reference Guide VPN - DOC260-004-EN

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Verix eVo Volume I: Operating System
Programmers Manual

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VPN - DOC00301

Verix eVo Volume II: Operating System and
Communication Programmers Manual

Verix eVo Volume III: Operating System
Programming Tools Reference Manual

VPN - DOC00302

VPN - DOC00303

VX 685/VX 690 INSTALLATION GUIDE 5

PREFACE

NOTE

CAUTION

WARNING

Guide Conventions

Guide

Conventions

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Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross references.

Italics Italic typeface indicates book

titles or emphasis.
The pencil icon is used to

highlight important information.

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The caution symbol indicates
hardware or software failure, or
loss of data.

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The lighting symbol is used as a

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warning when bodily injury might
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See Guide Conventions.

You must no t use this unit
underwater.

RS232-type devices do not work
on the VX 685/VX 690
communication port.

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The unit is not waterproof or
dustproof, and is intended for
indoor use only.

Due to risk of shock do not use
the terminal near water.

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6 VX 685/VX 690 INSTALLATION GUIDE

PREFACE

Guide Conventions

Acronym Definitions

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Acronyms are used in place of the full definition. Table 2 presents acronyms and
their definitions.

Table 2 Acronym Definitions

Acronym Definitions

3DES Triple Data Encryption Standard
AES Advanced Encryption Standard Algorithm
API Application Programming Interface
ARM Advanced RISC Machine
BBM Battery Backed Memory
CAPK Certification Authority Public Key
CBC Cipher Block Chaining mode
DEA/DES Data Encryption Algorithm/Standard

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DUKPT Derived Unique Key Per Transaction Method as defined in the

VISA’s POS Equipment Requirement: PIN processing and Data

Authentication, International Version 1.0, August 1988
ECR Electronic Cash Register
EMV Joint Europay, MasterCard and Visa Standard
MAC Message Authentication Code

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MMU Memory Management Unit

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MSAM Multiple Secure Access Module
OS Operating System

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PIN Personal Identification Number

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POS Point-of-Sale
RFID Radio Frequency Identification
SAM Secure Access Module
SC Smart Card (Integrated Chip Card)
SD Secure Digital
SR Ship Release
SRAM Static Random Access Memory
UI User Interface
USB Universal Serial Bus

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VX 685/VX 690 I

NSTALLATION GUIDE 7

PREFACE

Guide Conventions

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8 VX 685/VX 690 INSTALLATION GUIDE

CHAPTER 1

Terminal

Overview

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The terminal is a portable, battery-powered device designed to fit comfortably
during handheld consumer-facing applications. It features a colored 3.5” QVGA
display, touch screen, and backlit spill-resistant keypad. It supports a variety of
communications technologies including 3G radio with GPS and Bluetooth®
wireless technology.

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Figure 1 VX 685/VX 690 Terminal

VX 685/VX 690 INSTALLATION GUIDE 9

TERMINAL OVERVIEW

Features and Benefits

Features and

Benefits

Exceptional Ease of

Use

Performance and

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Durability

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The terminal focuses on optimizing cost structure and providing b etter form factor.
It provides the right combination of features and functions in a sleek, ergonomic
device that fits in the palm of your hand.

• Bold, ergonomic design is sleek, stylish, and lightweight for conveniently

handing the unit to the consumer for PIN entry or other input.

• Large 3.5” QVGA display for boundless application possibilities and easy

readability under various lighting conditions.

• Touchscreen for icon-based applications or electronic signature capture

support.

• Intuitive telco-style keypad with large, colored control keys and

interchangeably detects key presses from tactile keypad and the touchscreen.

• 40 mm diameter paper roll with a trouble-free, drop-in, “clam shell” loading and

dual tear bar that allow receipts to be torn in any direction.

• Quiet and fast integrated thermal printer with a rear placement to maximize

the user interface area.

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• Unidirectional magnetic stripe card reader with an extended blade for optimal

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• Fast transactions due to powerful 400 mHz ARM11 processor.

• High-capacity 3.7 V 2450mAh Li-ion battery.

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• Standard base for drop-and-go charging or optional full-featured base with

• USB ports for connection to supported USB peripherals.

• Rounded corners and drop resistant to 3 feet on concrete floor to minimize

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card reading.

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spare battery charging.

breakage.

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• 192 MB memory (128 MB flash, 64 MB RAM) with optional removable micro

SD flash memory.

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Security

Contactless

Capability

10 VX 685/VX 690 INSTALLATION GUIDE

• Incorporates tamper-detection circuitry to resist unauthorized intrusion and

supports a broad spectrum of software-based security features.

• PCI 3.X approved for debit and other PIN-based transactions.

• EMV Level 1 Type Approval.

• Supports reliable security available including SSL, VeriShield file

authentication, and VeriShield Protect to help prevent fraud and other
intrusions.

• Advanced contactless architecture that future-proofs investment with a single

contactless interface (SingleCl), SoftSAMs, and side-by-side application
architecture.

• On-screen tap zone (CTLS logo) for optimized user experience.

TERMINAL OVERVIEW

Differences Between VX 685 and VX 690 Termina ls

• Contactless version accepts EMV and mag-stripe contactless payments as

well as PIN-based transactions

Communication

Technology

Differences

Between VX 685

and VX 690

Terminals

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• 3G/GPS: Long-range wireless payment for retailers that have no physical

location limitations.

• Bluetooth® : Simple, plug-and-play installation for locations that need short-

range wireless capability.

VX 685 and VX 685/VX 690 terminals are mostly identical and offer the same
general benefits. It is important to know the differences in their intrinsic features.

Table 3 Feature Comparison

Features VX 685 GPRS VX 685/VX 690 3G/BT

Processor 400 MHz Rev D SOC 400 MHz Rev D SOC

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OS Verix OS Verix OS
Memory 64 MB SDRAM/128 MB Flash 64 MB SDRAM/128 MB Flash
Display 3.5” QVGA 3.5” QVGA
Touchscreen Resistive type Capacitive Type
Radio GPRS (Cinterion BGS2-W) 3G (Cinterion PHS8-P)
Bluetooth NA Yes

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GPS NA Yes

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Magnetic card reader Triple Track, bi-directional Triple track, bi-directional

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Smart card reader ISO 7816, 1.8 V, 3 V, 5 V,

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SAM slots 2 2
SIM Single Dual
Micro SD NA Yes
Audio speaker NA Yes
USB integrated 1 Host/client 1 Host/client
Security PCI 3.0 PCI 3.0
CTLS NXP PN512 C2 NXP PN512 C2
Printer 30 lps 30 lps
Battery 3.7 V DC/2450 mAh 3.7 V DC/2450 mAh
Paper roll 40 mm 40 mm
Charger 5 V DC/2.2 A 5 V DC/2.2 A
Dimension (mm) 163 x 78 x 52 163 x 78 x 52

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synchronous and
asynchronous cards

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ISO 7816, 1.8 V, 3 V, 5 V,
synchronous and
asynchronous cards

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VX 685/VX 690 I

NSTALLATION GUIDE 11

TERMINAL OVERVIEW

Differences Between VX 685 and VX 690 Terminals

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12 VX 685/VX 690 INSTALLATION GUIDE

Setup

CHAPTER 2

This chapter describes the setup procedure for:

• Selecting a Location.

• Unpacking the Shipping Carton.

• Examining Terminal Features.

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• Examining the Connection Port.

• Installing/Replacing Paper Roll.

• Installing/Replacing SIM Card.

• Installing/Replacing MSAM Cards.

• Installing/Replacing the Micro SD Card.

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• Connecting Optional Devices.

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• Battery Features.

• Connecting the Terminal to Power Source.

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• Base Stations.

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• Powering Up the Base.

• 3G, GPRS, and GPS Support.

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• Bluetooth Support.

• Using the Smart Card Reader.

• Using the Magnetic Card Reader.

• Performing a Contactless Smart Card Transaction.

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Selecting a

Location

Ease of Use

Environmental

Factors

Use the following guidelines to select a location for the terminal.

• Select a location convenient for both merchant and cardholder.

• Select a flat support surface, such as a countertop or table.

• Select a location near a power outlet, ECR, or computer connected to the

terminal. For safety, do not string cables or cords across a walkway.

• Do not use the unit where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

VX 685/VX 690 INSTALLATION GUIDE 13