Verifone VX 690, VX 685 User Manual

VX 685/VX 690

Installation Guide

Verifone Part Number DOC260-003-EN-C, Revision C

VX 685/VX 690 Installation Guide

© 2015 V erifone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.

The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

Verifone, the Verifone logo, VeriCentre, and Verix are registered trademarks of Verifone. Other brand names or
trademarks associated with Verifone’s products and services are trademarks of Verifone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments in this document to your local Verifone Support Team.

Verifone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

www.verifone.com

Verifone Part Number DOC260-003-EN-C, Revision C

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

CHAPTER 1

Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Differences Between VX 685 and VX 690 Terminals. . . . . . . . . . . . . . . . . . . . . 11

CHAPTER 2

Setup Terminal Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Inside the Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Paper Roll. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

MSAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Micro SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Battery Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Battery Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Terminal Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Base Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

BT Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Terminal and Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Dial-up and Ethernet Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Powered Serial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

External Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

3G, GPRS, and GPS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

GPS Receiver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

3G/GPRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

VX 690 BT/Wi-Fi Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Bluetooth Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

VX 685/VX 690 INSTALLATION GUIDE 3

Wireless Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Contactless Smart Card Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

CHAPTER 3

Specifications Power Rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

SAM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Peripheral Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

CHAPTER 4

Maintenance and

Cleaning

Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Card Readers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

CHAPTER 5

Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

CHAPTER 6

Troubleshooting

Guidelines

Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Terminal Display Does Not Show Correct/Readable Info. . . . . . . . . . . . . . . . . . 45

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

APPENDIX A

Battery Information

Charging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Advantages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Notable Battery Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Safety/Protection Circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Cell Temperature Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

ESD Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Trip Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Battery FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Battery Specific Terms and Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

General Battery Terms and Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

4 VX 685/VX 690 INSTALLATION GUIDE

PREFACE

This guide is the primary source of information for setting up and installing the
terminal.

Audience

Organization

Related

Documentation

This guide is useful to anyone installing and configuring the terminal.

This guide is organized as follows:

Chapter 1, Terminal Overview. Provides an overview of the terminal.
Chapter 2, Setup. Explains setup and installation of the terminal, selecting a

location, and establishing connections with other devices.

Chapter 3, Specifications. Discusses power requirements and dimensions of the

terminal.

Chapter 4, Maintenance and Cleaning. Explains maintenance of the terminal.
Chapter 5, Service and Support. Provides information on contacting your Verifone

service provider and information on how to order accessories or documentations
from Verifone.

Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines

should you encounter a problem in terminal installation and configuration.

Appendix A, Battery Information. Provides information about the battery.

Refer to the following set of documents to learn more about the terminal:

VX 690 Certifications and Regulations Sheet VPN - DOC260-001-EN
VX 690 Quick Installation Guide VPN - DOC260-002-EN
VX 685/VX 690 Reference Guide VPN - DOC260-004-EN
VX 690 Charging Base Certifications and

Regulations Sheet
VX 690 BT Base Certifications and Regulations

Sheet
VX 685/VX 690 Charging Base Quick Installation

Guide
VX 690 BT Base Quick Installation Guide VPN - DOC260-008-EN
VX 690 3G-BT-WiFi Ce rtifications and Regulations

Sheet
VX 690 3G-BT-WiFi Quick Installation Guide VPN - DOC260-010-EN
VX 685 Certifications and Regulations Sheet VPN - DOC262-001-EN

VPN - DOC260-005-EN

VPN - DOC260-006-EN

VPN - DOC260-007-EN

VPN - DOC260-009-EN

VX 685/VX 690 INSTALLATION GUIDE 5

PREFACE

NOTE

CAUTION

WARNING

Guide Conventions

VX 685 Quick Installation Guide VPN - DOC262-002-EN

Guide

Conventions

Verix eVo Volume I: Operating System
Programmers Manual

Verix eVo Volume II: Operating System and
Communication Programmers Manual

Verix eVo Volume III: Operating System
Programming Tools Reference Manual

VX 690 HW ERS Rev A00 SPC260-007-01-A
VX 690 Base ERS SPC260-010-01-A
VX 690 PRD Rev. A02-2 SPC260-001-01-A
VX 690 OS ERS Rev 0.04
VX 685 HW ERS Rev 004 SPC262-001-01-A
VX 685 OS ERS Rev 0.01

VPN - DOC00301

VPN - DOC00302

VPN - DOC00303

Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross references.

Italics Italic typeface indicates book

titles or emphasis.
The pencil icon is used to

highlight important information.

The caution symbol indicates
hardware or software failure, or
loss of data.

The lightning symbol is used as a
warning when bodily injury might
occur.

See Guide Conventions.

You must no t use this unit
underwater.

RS232-type devices do not work
on the VX 685/VX 690
communication port.

The unit is not waterproof or
dustproof, and is intended for
indoor use only.

Do not use the terminal near
water due to risk of shock.

6 VX 685/VX 690 INSTALLATION GUIDE

PREFACE

Guide Conventions

Acronym Definitions

Acronyms are used in place of the full definition. Table 2 presents acronyms and
their definitions.

Table 2 Acronym Definitions

Acronym Definitions

3DES Triple Data Encryption Standard
AES Advanced Encryption Standard Algorithm
API Application Programming Interface
ARM Advanced RISC Machine
BBM Battery Backed Memory
CAPK Certification Authority Public Key
CBC Cipher Block Chaining mode
DEA/DES Data Encryption Algorithm/Standard
DUKPT Derived Unique Key Per Transaction Method as defined in the

VISA’s POS Equipment Requirement: PIN processing and Data

Authentication, International Version 1.0, August 1988
ECR Electronic Cash Register
EMV Joint Europay, MasterCard and Visa Standard
MAC Message Authentication Code
MMU Memory Management Unit
MSAM Multiple Secure Access Module
OS Operating System
PIN Personal Identification Number
POS Point-of-Sale
RFID Radio Frequency Identification
SAM Secure Access Module
SC Smart Card (Integrated Chip Card)
SD Secure Digital
SR Ship Release
SRAM Static Random Access Memory
UI User Interface
USB Universal Serial Bus

VX 685/VX 690 I

NSTALLATION GUIDE 7

PREFACE

Guide Conventions

8 VX 685/VX 690 INSTALLATION GUIDE

CHAPTER 1

Terminal

Overview

The terminal is a portable and battery-powered device designed to fit comfort ably
during handheld consumer-facing applications. It features a colored 3.5” QVGA
display, touch screen, and backlit spill-resistant keypad. It supports a variety of
communication technologies including GPRS, 3G radio with GPS/A-GPS, 802.11
a/b/g/n wireless fidelity (Wi-Fi), and Bluetooth. Refer to Table 3 for a detailed list
of features available on VX 685 and VX 690.

Figure 1 VX 685/VX 690 Terminal

VX 685/VX 690 INSTALLATION GUIDE 9

TERMINAL OVERVIEW

Features and Benefits

Features and

Benefits

Exceptional Ease of

Use

The terminal focuses on optimizing cost structure and providing b etter form factor.
It provides the right combination of features and functions in a sleek and
ergonomic device that fits in the palm of your hand.

• Bold, ergonomic design—sleek, stylish, and lightweight for conveniently

handing the unit for PIN entry or other input.

• Large 3.5” QVGA display for boundless application possibilities and easy

readability under various lighting conditions.

• Touchscreen for icon-based applications or electronic signature capture

support.

• Intuitive telco-style keypad with large, colored control keys, and

interchangeably detects key presses from tactile keypad and the touchscreen.

• 40 mm diameter paper roll with a trouble-free, drop-in, “clam shell” loading,

and dual tear bar that allows receipts to be torn in any direction.

• Quiet and fast integrated thermal printer with a rear placement to maximize

the user interface area.

• Unidirectional magnetic stripe card reader with an extended blade for optimal

card reading.

Performance and

Durability

Security

• Fast transactions due to powerful 400 MHz ARM11 processor.

• High-capacity 3.7 V 2450 mAh Li-ion battery.

• Standard base for drop-and-go charging and full feature Bluetooth base for

VX 690 for full back-up connectivity options and support to some peripheral
device.

• Terminal and base support peripheral connection via the USB Host and USB

device ports. Bluetooth base also supports peripheral connection via the seria l
connection port.

• Rounded corners and drop resistant to three feet on concrete floor to minimize

breakage.

• 192 MB memory (128 MB flash, 64 MB RAM) with optional removable micro

SD flash memory.

• Incorporates tamper-detection circuitry to resist unauthorized intrusion and

supports a broad spectrum of software-based security features.

• PCI 3.X approved for debit and other PIN-based transactions.

• EMV Level 1 Type Approval.

• Supports reliable security available including SSL, VeriShield file

authentication, and VeriShield Protect to help prevent fraud and other
intrusions.

10 VX 685/VX 690 INSTALLATION GUIDE

TERMINAL OVERVIEW

Differences Between VX 685 and VX 690 Terminals

Contactless

Capability

Communication

Technology

Differences

Between VX 685

and VX 690

Terminals

• Advanced contactless architecture that future-proofs investment with a single

contactless interface (SingleCl), SoftSAMs, and side-by-side application
architecture.

• On-screen tap zone (CTLS logo) for optimized user experience.

• Contactless version accepts EMV and mag-stripe contactless payments as

well as PIN-based transactions.

• GPRS/3G/GPS: Long-range wireless payment for retailers that have no

physical location limitations.

• Bluetooth®: Simple, plug-and-play installation for locations that need short-

range wireless capability.

• Wi-Fi: Ideal for retailers that need multiple wireless devices and have an

existing IP infrastructure.

VX 685 and VX 690 terminals are mostly identical and offer the same general
benefits. It is important to know the differences in their intrinsic features.

Table 3 Features Comparison

Features VX 685 GPRS VX 690 3G-BT VX 690 3G-BT-WiFi

Processor 400 MHz ARM 11 400 MHz ARM 11 400 MHz ARM 11
OS Verix OS Verix OS Verix OS
Memory 64 MB SDRAM/128

MB Flash
Display 3.5” QVGA 3.5” QVGA 3.5” QVGA
Touchscreen Resistive type Capacitive Type Capacitive Type
Radio GPRS (Gemal to

BGS2-W)
Bluetooth NA Yes Yes
Wi-Fi NA NA Yes
GPS NA Yes Yes
Magnetic card

reader
Smart card

reader

SAM slots 2 2 2
SIM Single Dual Dual
Micro SD NA Yes Yes
Audio speaker NA Yes Yes
USB integrated 1 Host/client 1 Host/client 1 Host/client
Security PCI 3.0 PCI 3.0 PCI 3.0
CTLS NXP PN512 C2 NXP PN512 C2 NXP PN512 C2
Printer 30 lps 30 lps 30 lps

Triple Track, bi-

directional

ISO 7816, 1.8 V, 3

V , 5 V , synchronous

and asynchronous

cards

64 MB SDRAM/128
MB Flash

3G (Cinterion
PHS8-P)

Triple track, bi­directional

ISO 7816, 1.8 V, 3
V , 5 V , synchronous
and asynchronous
cards

64 MB SDRAM/128 MB
Flash

3G (Cinterion PHS8-P)

Triple track, bi­directional

ISO 7816, 1.8 V, 3 V, 5
V, synchronous and
asynchronous cards

VX 685/VX 690 I

NSTALLATION GUIDE 11

TERMINAL OVERVIEW

Differences Between VX 685 and VX 690 Terminals

Table 3 Features Comparison (continued)

Features VX 685 GPRS VX 690 3G-BT VX 690 3G-BT-WiFi

Battery 3.7 V DC/2450

mAh
Paper roll 40 mm 40 mm 40 mm
Charger 5 V DC/2.2 A 5 V DC/2.2 A 5 V DC/2.2 A
Dimension

(mm)

163 x 78 x 52 163 x 78 x 52 163 x 78 x 52

3.7 V DC/2450
mAh

3.7 V DC/2450 mAh

12 VX 685/VX 690 INSTALLATION GUIDE

Setup

CHAPTER 2

This chapter describes the setup procedure for:

• Terminal Location.

• Inside the Shipping Carton.

• Terminal Features.

• Connection Port.

• Paper Roll.

• SIM Card.

• MSAM Card.

• Micro SD Card.

• Optional Devices.

• Battery Features.

Terminal

Location

Ease of Use

Environmental

Factors

• Terminal Power Source.

• Base Stations.

• 3G, GPRS, and GPS Support.

• VX 690 BT/Wi-Fi Support.

• Smart Card Reader.

• Magnetic Card Reader.

• Contactless Smart Card Transaction.

The following are guidelines used to select an ideal location for the terminal.

• Select a location convenient for both merchant and cardholder.

• Select a flat support surface, such as a countertop or table.

• Select a location near a power outlet, ECR, or computer connected to the

terminal. Do not string cables or cords across a walkway for safety.

• Do not use the unit where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

• Keep the unit away from direct sunlight and anything that radiates heat, such

as a stove or a motor.

VX 685/VX 690 INSTALLATION GUIDE 13

SETUP

CAUTION

WARNING

WARNING

Inside the Shipping Carton

• Do not use the terminal outdoors.

The terminal is not waterproof or dustproof. It is intende d for indoor use only. Any

damage to the unit from exposure to rain or dust can void any warranty.

Electrical

Considerations

Inside the

Shipping Carton

Unpacking the

Shipping Carton

• Avoid using this product during electrical storms.

• Avoid locations near electrical appliances or other devices that cause

excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).

• Do not use the terminal near water or in moist conditions.

Do not use the terminal near water, including a bathtub, wash bowl, kitchen sink
or laundry tub, in a wet basement, or near a swimming pool to avoid shock or
damage.

Open the shipping carton and carefully inspect its conten ts for possible t ampering
or shipping damage. The terminal is a secure product. Tampering causes it to
cease to function or to operate in an unsecured manner.

To unpack the shipping carton:

1 Remove and inspect the contents of the shipping carton. The terminal ships in

multiple configurations, the carton may include all or any of the following:

• Terminal

14 VX 685/VX 690 INSTALLATION GUIDE

• Power pack

• Paper roll

• Ethernet cable

• Telephone line cable
2 Remove all plastic wrapping from the terminal and components.
3 Remove the clear protective film from the display.
4 Save the shipping carton and packing material for future repacking or moving

of the device.

Do not use a tampered or damaged unit. The terminal comes equipped with
tamper-evident labels. If a label or component appears damaged, please notify
the shipping company and your Verifone service provider immediately.

SETUP

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Terminal Features

Terminal

Features

Familiarize yourself with the terminal features before continuing with the
installation process:

Front Panel

Figure 2 VX 685/VX 690 Features

The front panel offers the following features:

• A touchscreen display.

• A set of keys that include:

• A 12-key, telephone-style keypad (keypads may vary in style).

• Three color-coded function keys on the right side of the keypad (from top

to bottom: CANCEL, CLEAR, ENTER).

• A magnetic card reader, built into the right side. An icon shows the proper

swipe direction, with the stripe facing down and towards the keypad.

• A smart card reader, built into the unit’ s front side. An icon indicates the proper

card position and insertion direction.

VX 685/VX 690 I

NSTALLATION GUIDE 15

SETUP

CAUTION

Connection Port

Connection Port

Paper Roll

The terminal has one primary micro-USB port used for power and download.

Figure 3 Micro-USB Port on the Terminal

A fast and quiet thermal printer is built into the terminal. You must install a roll of
thermal-sensitive paper in the printer before you can process transactions that
require a receipt or record.

The ITP uses a roll of single-ply and thermal-sensitive paper 40 mm in diameter . A
pink out-of-paper indicator line appears on the edge of the paper approximately
18 inches before the end of the roll. After this line appears, th ere is enoug h paper
remaining on the roll to conclude at least one transaction.

Installing or

Replacing a Paper

Roll

Poor-quality paper can jam the printer and create excessive paper dust. Refer to
Accessories and Documentation to order high-quality Verifone paper. Store
thermal paper in a dry and dark area. Handle thermal paper carefully. Impact,
friction, temperature, humidity, and oils affect the color and storage
characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears,
or holes at the edges in the print area.

To install or replace a paper roll:

1 Gently pull the latch on top of the terminal to unlock the compartment.
2 Lift the printer cover up and back.
3 Remove any partial roll of paper in the printer tray.
4 Loosen the glued leading edge of the new roll of paper or remove the

protective strip, if applicable. Unwind the paper roll past any glue residue.

5 Hold the roll so the paper feeds from the bottom of the roll when the ter minal is

inverted.

16 VX 685/VX 690 INSTALLATION GUIDE

6 Drop the paper roll into the printer tray.

CAUTION

NOTE

Figure 4 Installing Paper Roll Cover

SETUP

SIM Card

SIM Card

Installing or

Replacing a SIM Card

Gently press down on the paper roll cover to close it to prevent damaging the

print roller.

VX 685 has a single SIM slot that enables communication to the network provider .
VX 690 supports dual SIM. SIM slot 1 is preferred for single SIM use. When dual
SIM is employed, it is ideal to use SIM cards from two dif ferent network providers.
This allows the terminal to switch SIMs when it detects poor signal or no network.

To install or replace a SIM card:

1 Turn off the terminal.
2 Place the terminal face down on a soft and clean surface to protect the lens

from scratches.

3 Lift the battery pack to expose the SIM slots.

Position the card’s gold contacts facing away from you, toward the unit. The card
slot in the terminal has a set of contacts. The SIM card has a notch on one corner
to ensure that it fits into the connector base in only one way.

VX 685/VX 690 I

NSTALLATION GUIDE 17