Verifone VX 690, VX 685 User Manual

VX 685/VX 690

Installation Guide

Verifone Part Number DOC260-003-EN-C, Revision C

VX 685/VX 690 Installation Guide

The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.”

Verifone, the Verifone logo, VeriCentre, and Verix are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s products and services are trademarks of Verifone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments in this document to your local Verifone Support Team.

Verifone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

www.verifone.com

Verifone Part Number DOC260-003-EN-C, Revision C

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

CHAPTER 1

Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Differences Between VX 685 and VX 690 Terminals. . . . . . . . . . . . . . . . . . . . . 11

CHAPTER 2

Setup Terminal Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Inside the Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Paper Roll. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

MSAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Micro SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Battery Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Battery Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Terminal Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Base Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

BT Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Terminal and Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Dial-up and Ethernet Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Powered Serial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

External Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

3G, GPRS, and GPS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

GPS Receiver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

3G/GPRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

VX 690 BT/Wi-Fi Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Bluetooth Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

VX 685/VX 690 INSTALLATION GUIDE 3

Wireless Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Contactless Smart Card Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

CHAPTER 3

Specifications Power Rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

SAM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Peripheral Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

CHAPTER 4

Maintenance and

Cleaning

Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Card Readers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

CHAPTER 5

Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

CHAPTER 6

Troubleshooting

Guidelines

Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Terminal Display Does Not Show Correct/Readable Info. . . . . . . . . . . . . . . . . . 45

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

APPENDIX A

Battery Information

Charging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Advantages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Notable Battery Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Safety/Protection Circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Cell Temperature Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

ESD Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Trip Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Battery FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Battery Specific Terms and Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

General Battery Terms and Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

4 VX 685/VX 690 INSTALLATION GUIDE

PREFACE

This guide is the primary source of information for setting up and installing the terminal.

Audience

Organization

Documentation

This guide is useful to anyone installing and configuring the terminal.

This guide is organized as follows:

Chapter 1, Terminal Overview. Provides an overview of the terminal. Chapter 2, Setup. Explains setup and installation of the terminal, selecting a

location, and establishing connections with other devices.

Chapter 3, Specifications. Discusses power requirements and dimensions of the

terminal.

Chapter 4, Maintenance and Cleaning. Explains maintenance of the terminal. Chapter 5, Service and Support. Provides information on contacting your Verifone

service provider and information on how to order accessories or documentations from Verifone.

Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines

should you encounter a problem in terminal installation and configuration.

Appendix A, Battery Information. Provides information about the battery.

Refer to the following set of documents to learn more about the terminal:

VX 690 Certifications and Regulations Sheet VPN - DOC260-001-EN VX 690 Quick Installation Guide VPN - DOC260-002-EN VX 685/VX 690 Reference Guide VPN - DOC260-004-EN VX 690 Charging Base Certifications and

Regulations Sheet VX 690 BT Base Certifications and Regulations

Sheet VX 685/VX 690 Charging Base Quick Installation

Guide VX 690 BT Base Quick Installation Guide VPN - DOC260-008-EN VX 690 3G-BT-WiFi Ce rtifications and Regulations

Sheet VX 690 3G-BT-WiFi Quick Installation Guide VPN - DOC260-010-EN VX 685 Certifications and Regulations Sheet VPN - DOC262-001-EN

VPN - DOC260-005-EN

VPN - DOC260-006-EN

VPN - DOC260-007-EN

VPN - DOC260-009-EN

VX 685/VX 690 INSTALLATION GUIDE 5

PREFACE

NOTE

CAUTION

WARNING

Guide Conventions

VX 685 Quick Installation Guide VPN - DOC262-002-EN

Guide

Conventions

Verix eVo Volume I: Operating System Programmers Manual

Verix eVo Volume II: Operating System and Communication Programmers Manual

Verix eVo Volume III: Operating System Programming Tools Reference Manual

VX 690 HW ERS Rev A00 SPC260-007-01-A VX 690 Base ERS SPC260-010-01-A VX 690 PRD Rev. A02-2 SPC260-001-01-A VX 690 OS ERS Rev 0.04 VX 685 HW ERS Rev 004 SPC262-001-01-A VX 685 OS ERS Rev 0.01

VPN - DOC00301

VPN - DOC00302

VPN - DOC00303

Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross references.

Italics Italic typeface indicates book

titles or emphasis. The pencil icon is used to

highlight important information.

The caution symbol indicates hardware or software failure, or loss of data.

The lightning symbol is used as a warning when bodily injury might occur.

See Guide Conventions.

You must no t use this unit underwater.

RS232-type devices do not work on the VX 685/VX 690 communication port.

The unit is not waterproof or dustproof, and is intended for indoor use only.

Do not use the terminal near water due to risk of shock.

6 VX 685/VX 690 INSTALLATION GUIDE

PREFACE

Guide Conventions

Acronym Definitions

Acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions.

Table 2 Acronym Definitions

Acronym Definitions

3DES Triple Data Encryption Standard AES Advanced Encryption Standard Algorithm API Application Programming Interface ARM Advanced RISC Machine BBM Battery Backed Memory CAPK Certification Authority Public Key CBC Cipher Block Chaining mode DEA/DES Data Encryption Algorithm/Standard DUKPT Derived Unique Key Per Transaction Method as defined in the

VISA’s POS Equipment Requirement: PIN processing and Data

Authentication, International Version 1.0, August 1988 ECR Electronic Cash Register EMV Joint Europay, MasterCard and Visa Standard MAC Message Authentication Code MMU Memory Management Unit MSAM Multiple Secure Access Module OS Operating System PIN Personal Identification Number POS Point-of-Sale RFID Radio Frequency Identification SAM Secure Access Module SC Smart Card (Integrated Chip Card) SD Secure Digital SR Ship Release SRAM Static Random Access Memory UI User Interface USB Universal Serial Bus

VX 685/VX 690 I

NSTALLATION GUIDE 7

PREFACE

Guide Conventions

8 VX 685/VX 690 INSTALLATION GUIDE

CHAPTER 1

Terminal

Overview

The terminal is a portable and battery-powered device designed to fit comfort ably during handheld consumer-facing applications. It features a colored 3.5” QVGA display, touch screen, and backlit spill-resistant keypad. It supports a variety of communication technologies including GPRS, 3G radio with GPS/A-GPS, 802.11 a/b/g/n wireless fidelity (Wi-Fi), and Bluetooth. Refer to Table 3 for a detailed list of features available on VX 685 and VX 690.

Figure 1 VX 685/VX 690 Terminal

VX 685/VX 690 INSTALLATION GUIDE 9

TERMINAL OVERVIEW

Features and Benefits

Features and

Benefits

Exceptional Ease of

Use

The terminal focuses on optimizing cost structure and providing b etter form factor. It provides the right combination of features and functions in a sleek and ergonomic device that fits in the palm of your hand.

• Bold, ergonomic design—sleek, stylish, and lightweight for conveniently

handing the unit for PIN entry or other input.

• Large 3.5” QVGA display for boundless application possibilities and easy

readability under various lighting conditions.

• Touchscreen for icon-based applications or electronic signature capture

support.

• Intuitive telco-style keypad with large, colored control keys, and

interchangeably detects key presses from tactile keypad and the touchscreen.

• 40 mm diameter paper roll with a trouble-free, drop-in, “clam shell” loading,

and dual tear bar that allows receipts to be torn in any direction.

• Quiet and fast integrated thermal printer with a rear placement to maximize

the user interface area.

• Unidirectional magnetic stripe card reader with an extended blade for optimal

card reading.

Performance and

Durability

Security

• Fast transactions due to powerful 400 MHz ARM11 processor.

• High-capacity 3.7 V 2450 mAh Li-ion battery.

• Standard base for drop-and-go charging and full feature Bluetooth base for

VX 690 for full back-up connectivity options and support to some peripheral device.

• Terminal and base support peripheral connection via the USB Host and USB

device ports. Bluetooth base also supports peripheral connection via the seria l connection port.

• Rounded corners and drop resistant to three feet on concrete floor to minimize

breakage.

• 192 MB memory (128 MB flash, 64 MB RAM) with optional removable micro

SD flash memory.

• Incorporates tamper-detection circuitry to resist unauthorized intrusion and

supports a broad spectrum of software-based security features.

• PCI 3.X approved for debit and other PIN-based transactions.

• EMV Level 1 Type Approval.

• Supports reliable security available including SSL, VeriShield file

authentication, and VeriShield Protect to help prevent fraud and other intrusions.

10 VX 685/VX 690 INSTALLATION GUIDE

TERMINAL OVERVIEW

Differences Between VX 685 and VX 690 Terminals

Contactless

Capability

Communication

Technology

Differences

Between VX 685

and VX 690

Terminals

• Advanced contactless architecture that future-proofs investment with a single

contactless interface (SingleCl), SoftSAMs, and side-by-side application architecture.

• On-screen tap zone (CTLS logo) for optimized user experience.

• Contactless version accepts EMV and mag-stripe contactless payments as

well as PIN-based transactions.

• GPRS/3G/GPS: Long-range wireless payment for retailers that have no

physical location limitations.

• Bluetooth®: Simple, plug-and-play installation for locations that need short-

range wireless capability.

• Wi-Fi: Ideal for retailers that need multiple wireless devices and have an

existing IP infrastructure.

VX 685 and VX 690 terminals are mostly identical and offer the same general benefits. It is important to know the differences in their intrinsic features.

Table 3 Features Comparison

Features VX 685 GPRS VX 690 3G-BT VX 690 3G-BT-WiFi

Processor 400 MHz ARM 11 400 MHz ARM 11 400 MHz ARM 11 OS Verix OS Verix OS Verix OS Memory 64 MB SDRAM/128

MB Flash Display 3.5” QVGA 3.5” QVGA 3.5” QVGA Touchscreen Resistive type Capacitive Type Capacitive Type Radio GPRS (Gemal to

BGS2-W) Bluetooth NA Yes Yes Wi-Fi NA NA Yes GPS NA Yes Yes Magnetic card

reader Smart card

reader

SAM slots 2 2 2 SIM Single Dual Dual Micro SD NA Yes Yes Audio speaker NA Yes Yes USB integrated 1 Host/client 1 Host/client 1 Host/client Security PCI 3.0 PCI 3.0 PCI 3.0 CTLS NXP PN512 C2 NXP PN512 C2 NXP PN512 C2 Printer 30 lps 30 lps 30 lps

Triple Track, bi-

directional

ISO 7816, 1.8 V, 3

V , 5 V , synchronous

and asynchronous

cards

64 MB SDRAM/128 MB Flash

3G (Cinterion PHS8-P)

Triple track, bidirectional

ISO 7816, 1.8 V, 3 V , 5 V , synchronous and asynchronous cards

64 MB SDRAM/128 MB Flash

3G (Cinterion PHS8-P)

Triple track, bidirectional

ISO 7816, 1.8 V, 3 V, 5 V, synchronous and asynchronous cards

VX 685/VX 690 I

NSTALLATION GUIDE 11

TERMINAL OVERVIEW

Differences Between VX 685 and VX 690 Terminals

Table 3 Features Comparison (continued)

Features VX 685 GPRS VX 690 3G-BT VX 690 3G-BT-WiFi

Battery 3.7 V DC/2450

mAh Paper roll 40 mm 40 mm 40 mm Charger 5 V DC/2.2 A 5 V DC/2.2 A 5 V DC/2.2 A Dimension

(mm)

163 x 78 x 52 163 x 78 x 52 163 x 78 x 52

3.7 V DC/2450 mAh

12 VX 685/VX 690 INSTALLATION GUIDE

Setup

CHAPTER 2

This chapter describes the setup procedure for:

• Terminal Location.

• Inside the Shipping Carton.

• Terminal Features.

• Connection Port.

• Paper Roll.

• SIM Card.

• MSAM Card.

• Micro SD Card.

• Optional Devices.

• Battery Features.

Terminal

Location

Ease of Use

Environmental

Factors

• Terminal Power Source.

• Base Stations.

• 3G, GPRS, and GPS Support.

• VX 690 BT/Wi-Fi Support.

• Smart Card Reader.

• Magnetic Card Reader.

• Contactless Smart Card Transaction.

The following are guidelines used to select an ideal location for the terminal.

• Select a location convenient for both merchant and cardholder.

• Select a flat support surface, such as a countertop or table.

• Select a location near a power outlet, ECR, or computer connected to the

terminal. Do not string cables or cords across a walkway for safety.

• Do not use the unit where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

• Keep the unit away from direct sunlight and anything that radiates heat, such

as a stove or a motor.

VX 685/VX 690 INSTALLATION GUIDE 13

SETUP

CAUTION

WARNING

Inside the Shipping Carton

• Do not use the terminal outdoors.

The terminal is not waterproof or dustproof. It is intende d for indoor use only. Any

damage to the unit from exposure to rain or dust can void any warranty.

Electrical

Considerations

Inside the

Shipping Carton

Unpacking the

Shipping Carton

• Avoid using this product during electrical storms.

• Avoid locations near electrical appliances or other devices that cause

excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).

• Do not use the terminal near water or in moist conditions.

Do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool to avoid shock or damage.

Open the shipping carton and carefully inspect its conten ts for possible t ampering or shipping damage. The terminal is a secure product. Tampering causes it to cease to function or to operate in an unsecured manner.

To unpack the shipping carton:

1 Remove and inspect the contents of the shipping carton. The terminal ships in

multiple configurations, the carton may include all or any of the following:

• Terminal

14 VX 685/VX 690 INSTALLATION GUIDE

• Power pack

• Paper roll

• Ethernet cable

• Telephone line cable 2 Remove all plastic wrapping from the terminal and components. 3 Remove the clear protective film from the display. 4 Save the shipping carton and packing material for future repacking or moving

of the device.

Do not use a tampered or damaged unit. The terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately.

SETUP

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Terminal Features

Terminal

Features

Familiarize yourself with the terminal features before continuing with the installation process:

Front Panel

Figure 2 VX 685/VX 690 Features

The front panel offers the following features:

• A touchscreen display.

• A set of keys that include:

• A 12-key, telephone-style keypad (keypads may vary in style).

• Three color-coded function keys on the right side of the keypad (from top

to bottom: CANCEL, CLEAR, ENTER).

• A magnetic card reader, built into the right side. An icon shows the proper

swipe direction, with the stripe facing down and towards the keypad.

• A smart card reader, built into the unit’ s front side. An icon indicates the proper

card position and insertion direction.

VX 685/VX 690 I

NSTALLATION GUIDE 15

SETUP

CAUTION

Connection Port

Paper Roll

The terminal has one primary micro-USB port used for power and download.

Figure 3 Micro-USB Port on the Terminal

A fast and quiet thermal printer is built into the terminal. You must install a roll of thermal-sensitive paper in the printer before you can process transactions that require a receipt or record.

The ITP uses a roll of single-ply and thermal-sensitive paper 40 mm in diameter . A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll. After this line appears, th ere is enoug h paper remaining on the roll to conclude at least one transaction.

Installing or

Replacing a Paper

Roll

Poor-quality paper can jam the printer and create excessive paper dust. Refer to Accessories and Documentation to order high-quality Verifone paper. Store thermal paper in a dry and dark area. Handle thermal paper carefully. Impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges in the print area.

To install or replace a paper roll:

1 Gently pull the latch on top of the terminal to unlock the compartment. 2 Lift the printer cover up and back. 3 Remove any partial roll of paper in the printer tray. 4 Loosen the glued leading edge of the new roll of paper or remove the

protective strip, if applicable. Unwind the paper roll past any glue residue.

5 Hold the roll so the paper feeds from the bottom of the roll when the ter minal is

inverted.

16 VX 685/VX 690 INSTALLATION GUIDE

6 Drop the paper roll into the printer tray.

CAUTION

NOTE

Figure 4 Installing Paper Roll Cover

SETUP

SIM Card

Installing or

Replacing a SIM Card

Gently press down on the paper roll cover to close it to prevent damaging the

print roller.

VX 685 has a single SIM slot that enables communication to the network provider . VX 690 supports dual SIM. SIM slot 1 is preferred for single SIM use. When dual SIM is employed, it is ideal to use SIM cards from two dif ferent network providers. This allows the terminal to switch SIMs when it detects poor signal or no network.

To install or replace a SIM card:

1 Turn off the terminal. 2 Place the terminal face down on a soft and clean surface to protect the lens

from scratches.

3 Lift the battery pack to expose the SIM slots.

Position the card’s gold contacts facing away from you, toward the unit. The card slot in the terminal has a set of contacts. The SIM card has a notch on one corner to ensure that it fits into the connector base in only one way.

VX 685/VX 690 I

NSTALLATION GUIDE 17

SETUP

CAUTION

MSAM Card

4 Align the card to match the embossed number and carefully slide it into the

slots until fully inserted.

Figure 5 SIM Card Insertion

To replace SIM card, gently slide out the old SIM card before inserting a new SIM.

MSAM Card

Installing or

Replacing MSAM

Card

Y ou may n eed to install one or two multiple security access module (MSAM) cards or replace an old one.

Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharge can damage the equipment. Verifone recommends using a grounded anti-static wrist strap.

To install or replace MSAM cards:

1 Power off the terminal. 2 Place the terminal face down on a soft and clean surface to protect the lens

from scratches.

3 Remove the back cover of the unit.

18 VX 685/VX 690 INSTALLATION GUIDE

SETUP

NOTE

MSAM Card

4 Lift the battery pack to expose the SAM slots. The slots are located just below

the micro SD card slot.

Figure 6 SAM Slots

Position the card’s gold contacts facing away from you, toward the unit. The card slot in the terminal has a set of contacts. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way.

5 Carefully slide the cards one at a time into the slots until fully inserted.

Figure 7 SAM Insertion

To replace SAM card, gently slide out the old SAM card before inserting a new one.

VX 685/VX 690 I

NSTALLATION GUIDE 19

SETUP

LOCK

OPEN

CAUTION

Micro SD Card

Installing or

Replacing Micro SD

Card

VX 690 supports micro SD for additional memory.

To install or replace Micro SD card:

1 Turn off the terminal. 2 Place the terminal face down on a soft and clean surface to protect the lens

from scratches.

3 Lift the battery pack to expose the micro SD card slot. 4 Insert the micro SD card into its slot.

Optional

Devices

Figure 8 Inserting a Micro SD Card

To replace Micro SD card, gently slide out the old micro SD card before inserting a new one.

The terminal supports peripheral devices designed for use with electronic point-ofsale system such as biometric scanner and barcode reader via the Micro-USB port.

Power limitations for peripheral devices should be considered. The side micro-

USB supports up to 300 mA. USB 1.1 supports up to 200 mA.

Reconnect the power cord only after you are finished connecting the peripheral device(s). Refer to the user documentation supplied with those devices for complete information about peripheral installation and use.

20 VX 685/VX 690 INSTALLATION GUIDE

Figure 9 Connecting Peripheral Devices to the Terminal via the Micro-

USB Port

SETUP

Battery Features

The terminal uses a single cell, 2450 mAh Li-ion battery (see Accessories and

Documentation for ordering information). The internal logic of the battery prevents

both overcharging and undercharging—a fault condition where the battery level goes well below the minimum acceptable charge and the battery becomes unusable.

The battery has a safety circuit that prevents cell damage from overcharge, overdischarge, or overheating; and activates when the battery is left in an unused terminal for extended periods.

• The battery is not customer-changeable and therefore should not be

disconnected and removed.

• Li-ion batteries are not affected by shallow charging. When the terminal has

no external power source or battery, the coin cell battery provides power to the security circuit.

• Disconnecting and removing the battery, as well as unplugging the terminal

power pack, reduce the life of the coin cell battery, which does not recharge and must be replaced when drained.

• Conserve battery power by turning the terminal off when not in use.

• Keep the Li-ion battery inserted in the terminal and power up the terminal

periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the micro-USB end of the power pack to the terminal and plugging the other end o f the power pack into a wall outlet.

Battery Life

Battery Behavior

See Battery Information for more specific information about battery. VX 685 terminal keeps track of the charging current going into the battery. The

battery is considered healthy until its capacity is reduced to 70% of the theoret ical capacity. Check the batteries when the number of cycles exceeds 600 full cycles. get_battery_value()supports battery life:

• int get_battery_value(BATTERYLIFE);

• int get_battery_value(BATTERYCYCLES);

See Verix eVo Volume I: Operating System Programmers Manual, VPN - DOC00301 for more information.

The terminal shifts to power pack mode and starts up automatically when the terminal is connected to a non-battery power source, regardless of the battery charge state.

VX 685/VX 690 I

NSTALLATION GUIDE 21

SETUP

NOTE

WARNING

NOTE

Terminal Power Source

Manual Startup

Hold the green key down for about four seconds until the terminal displays the startup screen. The time required to hold the green key down to power up the terminal is configurable (see VX 690 Reference Guide, VPN -

DOC260-004-EN for

more information). The terminal lights up once power is on.

When the terminal has power and an application is loaded, the application starts after the initial Verifone copyright screen. If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial Verifone copyright screen.

Manual Shutdown

Hold the red key down for about four seconds until the terminal displays the shutdown verification screen. The time required to hold the red key down to shut down the terminal is configurable (see VX 690 Reference Guide, VPN -

004-EN

for more information).

DOC260-

Te rminal Power

Source

The terminal is either powered by an external power pack or the single cell Li-ion rechargeable battery, which can be charged in the terminal by the AC/DC power pack through the micro-USB connector for VX 690 and pin connector for VX 685.

When you have finished installing the necessary cards and/or optional devices, you are ready to connect the terminal to the power source.

Do not connect the terminal to the power supply until all peripherals are att ached.

Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with P/N PWR260-001-XX-A for VX 690 and P/N PWR262-001-XX-A for VX 685. See Specifications for detailed power supply specifications.

Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can also cause unstored data files to be lost.

Verifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges.

22 VX 685/VX 690 INSTALLATION GUIDE

SETUP

Terminal Power Source

Connecting VX 690

Terminal to a Power

Source

To connect VX 690 terminal to a power source:

1 Insert the micro-USB connector to the micro-USB port found on the side of the

terminal.

2 Plug the AC power cord into a wall outlet or power surge protector.

Figure 10 Connecting VX 690 to Power Source

Connecting VX 685

Terminal to a Power

Source

To connect VX 685 terminal to a power source:

1 Insert the pin connector into the pin slot located at the back of the terminal. 2 Plug the AC power cord into a wall outlet or power surge protector.

Figure 11 Connecting VX 685 to Power Source

VX 685/VX 690 I

NSTALLATION GUIDE 23

SETUP

Base Stations

Charging Base

BT Base

Verifone ships variants of the base station for different markets. Your base may have a different configuration.

A base to charge the terminal and provide a docking station when the terminal is not in use. The base can be positioned on a countertop.

Figure 12 Charging Base

A base that supports power, dial-up, Ethernet, powered RS-232, USB device connectivity, USB Host, and Bluetooth device. Apart from charging the battery, it allows the terminal to use dial and Ethernet options, support peripheral devices, download/debug tasks, and conduct transactions over Bluetooth.

Figure 13 BT Base

24 VX 685/VX 690 INSTALLATION GUIDE

Powering Up the Base To power up the base:

WARNING

1 Insert the micro-USB plug into the micro-USB port on the base. 2 Plug the AC power cord into a wall outlet or a power surge protector.

Figure 14 Connecting Base to Power Source

SETUP

Base Stations

Terminal and Base

Docking the Terminal

on the Base

Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with P/N PWR260-001-XX-A. See

Specifications for detailed power supply specifications.

Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can also cause unstored transaction data files to be lost.

The terminal can be placed on the base when not in use. This ensures continuous charging of the battery.

To dock the terminal on the base:

1 Place the top portion of the terminal on the base. Ensure that the recess on

the bottom of the terminal sits on top of the docking connector.

Figure 15 Docking the Terminal on the Base

VX 685/VX 690 I

NSTALLATION GUIDE 25

SETUP

NOTE

COM

ETH

Base Stations

Undocking the

terminal from the

base

To undock the terminal from the base:

1 Gently lift the terminal from the base.

Figure 16 Undocking the Terminal from the Base

When conducting customer transactions, you can remove the terminal from the

base.

Dial-up and Ethernet

Connections

Creating a Dial-Up

Connection

The terminal allows for dial-up and Ethernet connections for full back-up connectivity.

To create a dial-up connection:

1 Connect the telephone cable to the communication port on the base. 2 Route the other end of the cable directly to a telephone wall jack. This is a

direct connection and the line is dedicated to the terminal.

Figure 17 Direct Telephone Connection

26 VX 685/VX 690 INSTALLATION GUIDE

SETUP

COM

ETH

COM

ETH

RS-232

Base Stations

Creating an Ethernet

Connection

Powered Serial

Connecting to the

Powered Serial

To create an Ethernet connection:

1 Connect the Ethernet cable to the port on the base. 2 Route the other end of the cable directly to a data wall jack (or router/hub).

Figure 18 Ethernet Connection

The powered serial on the base can be used in debug options or downloading applications.

To connect to the powered serial:

1 Connect the RS-232 cable to the COM port on the base. 2 Route the other end of the cable to the PC.

Figure 19 Connection to the COM Port

VX 685/VX 690 I

NSTALLATION GUIDE 27

SETUP

RS-232

CAUTION

NOTE

3G, GPRS, an d GPS Support

External Devices

The base supports peripheral devices such as electronic cash register, check reader, barcode reader, and b iometric scan ner through a serial connection. MicroUSB port is for PC connection and USB Host port is for USB flash drive.

Figure 20 Connecting Peripheral Devices

Remove the power cord from the terminal before connecting any peripheral device. Reconnect the power cord only after you have finished connecting the peripheral device(s).

Connecting

Peripherals or

External Devices

3G, GPRS, and

GPS Support

GPS Receiver

3G/GPRS

To connect peripherals or external devices:

1 Connect the micro-USB/USB cable of the device to the micro-USB/USB port

of the base.

2 Refer to the user documentation supplied with those devices for complete

information about the peripheral installation and use.

VX 690 uses the Cinterion PHS8-P radio module. This module provides wireless connectivity using HSPA+ technology. The PHS8-P radio module is optimized for high bandwidth and allows a downlink speed of 14.4 Mbp s and an uplink speed of

5.7 Mbps. The Cinterion PHS8-P radio module on VX 690 integrates a GPS receiver that

offers the full performance of GPS/A-GPS technology, allowing customers to implement geo-fencing applications.

Allows for a wider range of communication for wireless transaction payment using the available operator-provided 3G infrastructure.

VX 685 uses integrated Gemalto BGS2-W module to support GSM/GPRS radio features.

28 VX 685/VX 690 INSTALLATION GUIDE

SETUP

NOTE

VX 690 BT/Wi-Fi Support

VX 690 BT/Wi-Fi

Support

Bluetooth Support

VX 690 Wi-Fi/BT integrated module uses Broadcomm BCM4330 chip, which provides SDIO interface for Wi-Fi and UART interface for Bluetooth. The module includes an integrated WLAN RF transceiver for Wireless LAN systems with advanced power management unit, and an integrated radio transceiver for Bluetooth wireless systems.

VX 690 uses the Bluetooth base station. Up to seven devices can be registered with the same communications device, but only one transaction may be undertaken at a time. Do not pair more tha n thre e termina ls with th e base station. When more than three terminals are required, additional base stations must be suitably positioned on site to obtain maximum radio coverage.

The terminal can only communicate to a base station to which it is paired.

The terminal and the Bluetooth base station are both Class 1 Bluetooth devices providing secure radio communication up to 100 meters, unobstructed. The terminal may be registered (paired) with more than one base station. It must be paired to secure the communication. The terminal may easily be switched amon g paired devices using the standard menu options provided in Verix Commserver.

Establishing

Bluetooth

Connections

To establish Bluetooth connections:

1 Ensure the terminal is not more than five meters away from the Bluetooth

Base Station for initial pairing.

2 Terminal and Bluetooth Base Station must be powered on. 3 Follow the on-screen instructions displayed on the terminal.

Bluetooth then transmits back the response to the terminal.

Figure 21 Terminal Communicating with a Bluetooth Base

base relays wireless data received from the terminal via modem and

Bluetooth Base Station should be placed in a position that services all of the card payment areas in your premises to improve the range performance of the terminal. The ideal placement is to position the base station within line of sight of all areas of card acceptance.

VX 685/VX 690 I

NSTALLATION GUIDE 29

SETUP

VX 690 BT/Wi-Fi Support

Searching for a Bluetooth Base

Station

Use the terminal to search and establish a connection between the Bluetooth version of the terminal and the Bluetooth Base Station.

To search for a Bluetooth Base Station using the terminal:

1 Power on the terminal. 2 Select the Options menu shown on the terminal display. 3 Select Bluetooth on the Network Control Panel. 4 Click Bluetooth to access the Bluetooth menu.

5 Enter your password and press the Enter key to access the Setup menu.

30 VX 685/VX 690 INSTALLATION GUIDE

VX 690 BT/Wi-Fi Support

NOTE

CAUTION

6 Press Enter key to start searching for a base station.

Discovery is selected by default on the Setup menu.

There is a short delay as the terminal searches for the base station. The message is shown on the terminal display.

SETUP

The base station’s name is displayed once the terminal discovers the Bluetooth Charging Base Station.

Press the Bluetooth switch found in front of the Bluetooth Base if the devices are unable to find each other after two minutes. The three LEDs will blink after pressing the switch indicating that the Bluetooth Base is discoverable.

Pressing the Bluetooth switch while there is an existing Bluetooth connection may result in loss of connection, loss of modem profile, and loss of all modem settings/configuration.

VX 685/VX 690 I

NSTALLATION GUIDE 31

SETUP

VX 690 BT/Wi-Fi Support

Pairing the Terminal

with a Bluetooth Base

Station

Even after you have successfully searched for a Bluetooth Base Station using the terminal, you will not be able to conduct Bluetooth

transactions until you have

paired the terminal and the base station. To pair the terminal with the base station:

1 Navigate to the BT Devices menu. 2 Select the base station’s name and press the Enter key.

The BT Devices menu appears on the terminal screen if pairing is successful. The name of the Bluetooth Base Station appears on the first line of the BT Devices menu.

If everything is connected properly and the terminal is unable to go online, refer to

Troubleshooting Guidelines.

Setting the

To set the connection information for a paired device:

Connection

Information for a

Paired Device

1 Select Paired Device. 2 Select a device from the list. 3 Select either Ethernet, Modem, or Serial (this is for XPS019) on the BT Device

Port.

32 VX 685/VX 690 INSTALLATION GUIDE

SETUP

NOTE

VX 690 BT/Wi-Fi Support

Pairing with Another

Bluetooth Charging

Base Station

Removing a Paired

Bluetooth Charging

Base Station

The terminal may be paired with additional Bluetooth Base Station once the terminal is paired with a Bluetooth Base Station and initialized.

To pair a terminal with another Bluetooth Base Station:

1 Select Discovery on the terminal’s Setup menu and press Enter.

Make sure the terminal is within five meters from the Bluetooth Base Station, which must be powered on.

2 Select the appropriate base station name displayed on the terminal and press

Enter.

3 Select Yes on the Discover menu when Pair with Device screen appears.

The terminal and base station are then paired. The terminal makes the new Bluetooth Base Station the default pairing device.

If everything is connected properly and the terminal is unable to go online, refer to

Troubleshooting Guidelines.

To remove a Bluetooth Base Station to which a terminal has been paired:

1 Navigate to the BT Devices menu.

Removing a Paired Device via Network

Control Panel of EOS

2 Select the Bluetooth Base Station you want to remove as a pair. 3 Select Remove and press the Enter key.

The Bluetooth Base Station’s name will disappear from the display when the base station is removed.

To remove a paired device via Network Control Panel of EOS:

1 Select Bluetooth on the Menu. 2 Select Setup on the Bluetooth menu. 3 Select a paired device on the Setup menu. 4 Select Remove.

VX 685/VX 690 I

NSTALLATION GUIDE 33

SETUP

CAUTION

Smart Card Reader

Wireless

Transaction

Conducting Wireless

Transaction

Smart Card

Reader

Using the Smart Card

Reader

VX 690 supports wireless transactions.

To conduct a wireless transaction:

1 Ensure the terminal is in an optimal position for transmitting. 2 Follow the on-screen instructions provided with your application.

The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction.

To use the smart card reader:

1 Position the smart card with the gold contacts facing upward. 2 Insert the card into the smart card reader slot in a smooth, continuous motion

until it sets firmly.

3 Remove the card only when the display indicates the transaction is complete.

34 VX 685/VX 690 INSTALLATION GUIDE

Figure 22 Smart Card Reader

Leave the smart card in the card reader until the transaction is completed.

Premature card removal can invalidate a transaction.

SETUP

CAUTION

Magnetic Card Reader

Magnetic Card

Reader

Using the Smart Card

Reader (Credit/Debit

Card Transaction)

The terminal has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments.

To use the smart card reader (credit/debit card transaction):

1 Position a magnetic card with the stripe in the card reader and facing the

keypad.

2 Swipe it through the magnetic card reader starting from the top of the unit

downward.

Figure 23 Using the Magnetic Card Reader

Contactless

Smart Card

Transaction

Performing a

Contactless Smart

Card Transaction

The terminal supports contactless transactions through an integrated contactless module. The terminal only becomes active for contactless smart card transactions when initialized by an application.

To perform a contactless smart card transaction:

1 Gently tap the card onto or hold the card (within 4 cm) against the surface of

the RFID canopy.

2 An activated LED visual on the display accompanied by a short beeping sound

indicates a successful transaction.

Figure 24 Contactless Smart Card Transaction

Do not let metallic surfaces come in contact with the contactless module to ensure that it works properly.

VX 685/VX 690 I

NSTALLATION GUIDE 35

SETUP

Contactless Smart Card Transaction

36 VX 685/VX 690 INSTALLATION GUIDE

Specifications

CHAPTER 3

This chapter discusses power requirements, dimensions, and other specifications of the terminal.

Power Rating

Power Pack

Temperature

External

Dimensions

Weight

• 5 V DC, 2.2 A

• PWR260-001-XX-A (VX 690)

• PWR262-001-XX-A (VX 685)

• UL/cUL, ITE listed, LPS power supply

• Input rated: 100-240 V AC, 50/60 Hz

• Output rated: 5 V DC, 2.2 A, 11 W

• Operating temperature: 0° to 50° C (32° to 122° F)

• Storage temperature: -20° to 70° C (-4° to 158° F)

• Length: 173.25 mm (6.82 in.)

• Width: 87 mm (3.43 in.)

• Depth: 31.7 mm (1.25 in.)

• Unit weight: 0.27 kg (0.6 lbs)

• Shipping weight: 0.850 kg (1.9 lbs)

Processor

Memory

Display

Magnetic Card

Reader

Primary Smart

Card

• 400 MHz ARM 11

• 192 MB memory (128 MB flash, 64 MB RAM)

• 3.5” QVGA

• Supports up to 26 lines x 26 characters

• Triple track (tracks 1, 2, 3), high coercivity, bi-directional

• ISO 7816, 1.8 V, 3 V, 5 V

• Synchronous and asynchronous cards

VX 685/VX 690 INSTALLATION GUIDE 37

SPECIFICATIONS

SAM Card Reader

SAM Card

Reader

Keypad

Peripheral Ports

Security

The terminal has two Security Access Modules (SAMs).

• 3 x 5 Secure Keypad Matrix

• Keys can be simulated on touchscreen

The micro-USB port on the terminal and on the base supports peripheral attachment such as USB flash, biometric scanner, and barcode reader. MicroUSB to USB converter adaptor is used for USB flash drive, application download, and debugging.

Complies to PCI 3.x plus country specifics.

38 VX 685/VX 690 INSTALLATION GUIDE

Maintenance and Cleaning

CAUTION

Y our terminal device is a product of superior design and craf tsmanship and should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage.

• Keep the device dry . Precipitation, humidity, and all types of liquids or moisture

can contain minerals that will corrode electronic circuits. If your device does get wet, switch off the power, and allow the device to dry completely before replacing it.

• Do not use or store the device in dusty and dirty areas. Its moving parts and

electronic components can be damaged.

• Do not store the device in hot areas. High temperatures can shorten the life of

electronic devices, damage batteries, and warp or melt certain plastics.

• Do not store the device in cold areas. Moisture can form inside the device and

damage electronic circuit boards when the device returns to its normal temperature.

CHAPTER 4

• Do not drop, knock, or shake the device. Rough handling can break internal

circuit boards and fine mechanics.

• Do not use harsh chemicals, cleaning solvents, or strong detergents to clean

the device. Use only a soft, clean, and dry cloth for cleaning.

• Do not paint the device. Paint can clog the moving parts and prevent proper

operation.

• Keep the device free from any small and loose items (such as paper clips,

staples, or coins) that could accidentally get inside it through an opening, such as the SD card reader slot or the primary smart card reader slot.

• Do not attempt to open the device other than as instructed in this guide. This

device has security features that protect it from tampering. For example, the file content will be deleted if the device’s outer casing is opened.

These suggestions apply equally to your terminal device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest authorized service facility for servicing or replacement. For your safety, have this device serviced only by a Verifone-authorized service provider.

Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or display.

VX 685/VX 690 INSTALLATION GUIDE 39

MAINTENANCE AND CLEANING

Additional Safety Information

Additional

Safety

Information

Power Adapter

Potentially

Explosive

Environments

Card Readers

The following are additional safety information in using this device.

Use only the power adapter that came with your device. Adapters for other electronic devices may look similar , but they may af fect your device’s performance or damage it.

Do not use this device in any area with a potentially explosive atmosphere. Follow all signs and instructions. Potentially explosive atmospheres include areas where you would normally be advised to turn off your vehicle engine. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death.

Do not attempt to clean the card readers. Doing so can void any warranty. Contact your Verifone distributor or service provider for card reader service.

40 VX 685/VX 690 INSTALLATION GUIDE

Service and Support

NOTE

Contact your local V erifone represent ative or service provider for any problems on your terminal.

For product service and repair information:

• USA – Verifone Service and Support Group, 1-800-834-4366,

Monday - Friday, 8 A.M. - 8 P.M., Eastern time.

• International – Contact your Verifone representative.

CHAPTER 5

Service Returns

Returning One or

More Terminals for

Repair or

Replacement

You must obtain a Merchandise Return Authorization (MRA) number before returning the terminal to Verifone. The following procedure describes how to return one or more terminals for repair or replacement (U.S. customers only).

For international customers, please contact your local V erifon e representative for assistance with your service, return, or replacement.

1 Gather the following information from the printed labels on the bottom of each

terminal to be returned:

• Product ID, including the model and part number. For example, “VX 690”,

“m260-xxx-xx”, and “PTID xxxxxxxx.”

• Serial number (S/N xxx-xxx-xxx).

2 Obtain the MRA numbers by completing the following:

• Call Verifone within th e United States toll-free at 1-800-Verifone and follow

the automated menu options.

• Select the MRA option from the automated message. The MRA

department is open Monday–Friday, 8 A.M.–8 P.M., Eastern time.

• Give the MRA representative the information gathered in Step 1.

If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-9534172 (U.S.).

• Address the fax clearly to the attention of the “Verifone MRA Dept.”

Include a telephone number where you can be reached and your fax number.

• Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/

contact/contact_form.cfm.

VX 685/VX 690 INSTALLATION GUIDE 41

SERVICE AND SUPPORT

NOTE

Accessories and Documentation

• Address the Subject box with to “Verifone MRA Dept.”

• Reference the model and part number in the Note box

One MRA number must be issued for each terminal you return to Verifone, even

if you are returning several of the same model.

3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be

returned.

5 Keep a record of the following items:

• Assigned MRA number(s).

• Verifone serial number assigned to the terminal you are returning for

service or repair (serial numbers are located on the bottom of the unit).

Accessories and

Documentation

• Shipping documentation, such as air bill numbers used to trace the

shipment.

• Model(s) returned (model numbers are located on the Verifone label on

the bottom of the terminal).

Verifone produces accessories and documentation for the terminal. Refer to the part number in the left column when ordering.

Verifone Online Store at www.store.verifone.com

• USA – Verifone Customer Development Center, 1-800-834-4366,

Monday - Friday, 7 A.M. - 8 P.M., Eastern time

• International – Contact your Verifone representative

Below are accessories used with your terminal. Contact your Verifone distributor to determine which of the accessories fit your requirements.

Table 4 Accessories and VPNs

Accessory Part Number Description

Power pack PWR260-001-XX-A VX 690 DC power pack

PWR262-001-XX-A VX 685 DC power pack Printer paper PPR260-001-01-A 40 mm Verifone cleaning Kit VPN 02746-01 Cleaning kit Serial dongle VPN M267-D08-00 Telephone line cable VPN CBL000-001-01-A 2.1-meter (7-foot) telephone

line cable, black, with modular RJ11-type connectors)

42 VX 685/VX 690 INSTALLATION GUIDE

SERVICE AND SUPPORT

Accessories and Documentation

Refer to the following set of documents to learn more about the terminal:

VPN - DOC260-005-EN

Regulations Sheet VX 690 BT Base Certifications and Regulations

VPN - DOC260-006-EN

Sheet VX 685/VX 690 Charging Base Quick Installation

VPN - DOC260-007-EN

Guide VX 690 BT Base Quick Installation Guide VPN - DOC260-008-EN VX 690 3G-BT-WiFi Certifications and Regulations

VPN - DOC260-009-EN

Sheet VX 690 3G-BT-WiFi Quick Installation Guide VPN - DOC260-010-EN VX 685 Certifications and Regulations Sheet VPN - DOC262-001-EN VX 685 Quick Installation Guide VPN - DOC262-002-EN Verix eVo Volume I: Operating System

VPN - DOC00301

Programmers Manual Verix eVo Volume II: Operating System and

VPN - DOC00302

Communication Programmers Manual Verix eVo Volume III: Operating System

VPN - DOC00303

Programming Tools Reference Manual VX 690 HW ERS Rev A00 SPC260-007-01-A VX 690 Base ERS SPC260-010-01-A VX 690 PRD Rev. A02-2 SPC260-001-01-A VX 690 OS ERS Rev 0.04 VX 685 HW ERS Rev 004 SPC262-001-01-A VX 685 OS ERS Rev 0.01

VX 685/VX 690 I

NSTALLATION GUIDE 43

SERVICE AND SUPPORT

Accessories and Documentation

44 VX 685/VX 690 INSTALLATION GUIDE

CHAPTER 6

NOTE

CAUTION

Troubleshooting

Guidelines

This chapter lists typical examples of malfunctions that you may encounter while operating your terminal and the steps that you can take to resolve them.

The troubleshooting guidelines provided in the following sections are included to assist successful installation and configuration of the terminal. Please read these troubleshooting examples if you are having problems operating your unit. Contact your local Verifone representative for assist ance if the problem persist s even af ter performing the outlined guidelines or if the problem is not described.

The terminal comes equipped with tamper-evident labels. It contains no userserviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. Contact your local Verifone service provider for all other services. Service conducted by parties other than authorized Verifone representatives may void any warranty.

Not all units require use of a power supply. Use only a Verifone-supplied power pack. Using an incorrectly rated power

supply may damage the unit or cause it not to work properly. Ensure that the power supply used to power the unit matches the requirements specified on the back of the unit (see Specifications for detailed power supply specifications) before troubleshooting. If not, obtain the appropriately rated power supply before continuing with troubleshooting.

Terminal Display

Termin al Does

Not Start

Does Not Show

Correct/

Readable Info

If the terminal does not start:

• Ensure that the smart battery charge state is not below the critically low level.

• Recharge or replace the smart battery.

• Ensure that you pressed the green ENTER/ON key for approximately four

seconds, until the unit lights up.

If the terminal display does not show correct/readable info:

• Recharge or replace the battery.

• Connect the terminal into a known-good power supply (if you have one) to see

if this clears the problem.

• If the problem persists, Contact your local Verifone representative for

assistance if the problem persists.

VX 685/VX 690 INSTALLATION GUIDE 45

TROUBLESHOOTING GUIDELINES

WARNING

Blank Display

Printer Does Not

When the terminal display does not show correct or clearly readable information:

• The battery pack may not be connected properly. Remove and reinstall the

battery pack.

• Check all power and cable connections.

• Remove and reapply power to the terminal.

• Contact your local Verifone service provider if the problem persists.

If the printer does not work properly:

• Make sure the battery is properly installed in the terminal. The printer does not

print if there is no battery in the terminal.

• Check battery status or terminal power connection. The printer does not print if

there is an insufficient charge remaining in the battery to complete the print operation.

• Check if the printer is out of paper (slow red blinking light) and that the roll is

properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding correctly. A solid red indicator light indicates a printer error.

Printer Paper

Jam

• Verify that the printer door is properly latched.

• Contact your local Verifone service provider if the problem persists.

If paper jams inside the printer:

• Press the button at the bottom of the terminal to unlatch the paper roll cover,

then open the cover.

• Remove the damaged paper from the paper roll and clear the feed

mechanism.

• Install a roll of printer paper.

• If the problem persists, it may be due to poor paper quality. Install a new roll of

higher-quality paper.

Poor-quality paper may jam the printer. Refer to Accessories and Documentation

to order high-quality Verifone paper.

46 VX 685/VX 690 INSTALLATION GUIDE

TROUBLESHOOTING GUIDELINES

Keypad Does Not Respond

Keypad Does

Not Respond

Transactions

Fail To Process

Checking Magnetic

Card Reader

If the keypad does not respond properly:

• Check the terminal display. If it displays the wrong character or nothing at all

when you press a key, follow the steps outlined in Transactions Fail To

Process.

• Refer to the user documentation for that application if pressing a function key

does not perform the expected action to ensure you are entering data correctly.

• Contact your local Verifone representative if the problem persists.

There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures.

To check magnetic card reader:

1 Perform a test transaction using one or more different magnetic stripe cards to

ensure the problem is not a defective card.

2 Ensure that you are swiping cards properly (see Magnetic Card Reader). 3 Process a transaction manually using the keypad instead of the card reader . If

the manual transaction works, the problem may be a defective card reader.

Checking Smart Card

Reader

4 Contact your local Verifone representative if the problem persists.

To check smart card reader:

1 Perform a test transaction using several different smart cards to ensure the

problem is not a defective card.

2 Ensure that the card is inserted correctly (see Smart Card Reader). 3 Ensure the MSAM cards are properly inserted in the slots and are properly

secured (see MSAM Card).

4 Contact your local Verifone representative if the problem persists.

VX 685/VX 690 I

NSTALLATION GUIDE 47

TROUBLESHOOTING GUIDELINES

Transactions Fail To Process

48 VX 685/VX 690 INSTALLATION GUIDE

Battery Information

NOTE

The terminal uses a high-capacity Lithium-ion battery pack. The internal logic of the battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable).

The terminal operates on battery power or on power pack power. The battery charger in the terminal remains active whenever the power pack is connected.

APPENDIX A

Charging

Advantages

The battery has a safety circuit to protect the Lithium-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. Recharge the battery to restore operation.

The terminal automatically shuts off when the battery reaches the critically low charge state. If this occurs, recharge the battery for a minimum of 30 minutes before it can power the terminal. A safety circuit that has been discharged below its critical state may take several recharge attempts to reset.

Lithium-ion batteries have numerous advantages over o ther types of rechargeable batteries.

High energy density

Lithium-ion batteries have twice the energy density of standard nickel-cadmium batteries. This means they can store more energy than other rechargeable batteries.

Light weight

Lithium is the lightest metal enabling the manufacture of lightweight devices.

Long Life

Lithium-ion batteries require low maintenance. They do not exhibit memory effects, thereby eliminating the need for scheduled cycling to prolong the battery life.

Does Not Require Prolonged Initial Charging

Unlike their nickel-cadmium counterparts, lithium-ion batteries do not require prolonged initial charging. A regular charge cycle is enough.

VX 685/VX 690 INSTALLATION GUIDE 49

BATTERY INFORMATION

TIP

NOTE

Charging

Low Self-Discharge Rate

Lithium-ion batteries have a lower self-discharge rate compared to other types of battery (the self-discharge rate for a lithium-ion battery is less than one-half of tha t of a nickel-cadmium battery). This means that once they are charged, they will retain their charge for a longer time than other types of rechargeable batteries. Other battery types can lose anywhere from 1-5% of their charge per day, (depending on the storage temperature) even if they are not in stalled in a terminal. Lithium-ion batteries will retain most of their charge even after months of storage.

High Voltage Capacity

Lithium-ion batteries operate at higher voltages than other rechargeable batteries, about 3.6 volts for lithium-ion versus 1.2 volts for nickel-metal-hydride or nickelcadmium batteries. This means a single cell can often be used rather than multiple metal-hydride or nickel-cadmium cells.

Precautions

Observe the following precautions when handling lithium-ion batteries.

Aging Effects

Battery packs are subject to aging, even when they are not used.

• Aging leads to deterioration in capacity or battery life.

Storing the battery in a cool environment (25 °C or less) at 40% charge reduces

the effects of aging.

• Batteries fail after 2 or 3 years, or approxima tely 300 charge -discharge cycles.

• Chemicals may also affect the aging properties of batteries.

Transportation Restrictions

• It is illegal to ship fully charge batteries by air because they may cause

accidental explosions.

• Shipment of large quantities of lithium-ion batteries may be subject to

regulatory control.

50 VX 685/VX 690 INSTALLATION GUIDE

These precautions do not apply to personal carry-on battery packs.

Storage Precautions

• Do not fully charge batteries before storage. Keep the batteries partially

charged before storing them, then charge them fully before actual usage.

BATTERY INFORMATION

WARNING

Notable Battery Specifications

• Do not store batteries when they are fully depleted. Charge an empty battery

for at least one hour before storage. When a depleted b attery self dischar ges, it may become unusable.

• Do not stock pile batteries. Avoid buying dated battery stocks even at reduced

prices. Always check the date when the batteries were manufactured.

Do not dispose of batteries in a fire. Lithium-ion batteries must be recycled or disposed of properly. Do not dispose of Lithium-ion batteries in municipal waste sites.

Notable Battery

Specifications

Safety/Protection

Circuit

Cell Temperature

Monitoring

The battery is designed to offer optimum protection to the terminals and their users.

The battery features a safety/protection circuit that provides the fo llowing b enefit s:

• Limits the peak voltage in each cell during charging – a field effect transistor

(FET) opens if voltage level in any cell reaches 4.28 V.

• Prevents cell voltage from dropping too low during discharge – a field effect

transistor (FET) opens if voltage in any cell reaches 2.3 V.

• Limits the current going in and coming out of the battery pack. A field effect

transistor (FET) opens the current path when charge current exceeds 6.5 A or when the discharge current exceeds 7 A. This prevents damage caused by shorting the battery contacts.

A discrete thermistor is built into the battery pack to prevent cell or terminal damage during charging. The terminal’s OS monitors the cell temperature using the thermistor and automatically shuts down the charger if the temperature

exceeds 50

C or falls below 0°C.

ESD Protection

Trip Recovery

Battery FAQs

Electrostatic discharge (ESD) protection: ±8 KV air discharge, ±4 KV contact discharge

The battery features a trip recovery system, which resolves faulty or hazardous conditions that led to a safety trip. Application of current through the charger resets the safety circuit.

Should I allow the battery to discharge completely before charging?

No. It is better to recharge the battery often and avoid frequent full discharge. However, allow a full discharge once a month to enable reset.

Should I charge the battery partially or fully?

It does not matter whether you charge the battery fully or partially. Charging a full battery will not harm the battery.

VX 685/VX 690 I

NSTALLATION GUIDE 51

BATTERY INFORMATION

NOTE

Battery Specific Terms and Definitions

Should I charge the battery before putting it into storage?

It is advisable to store the battery with a 40% charge. However, storing the battery in a cool place is more important than the state of charge. Make sure the battery is not fully depleted before storage otherwise, the safety/protection circuit may trip.

Will the battery heat up during charging?

It is normal for the battery to emit a small amount of heat during charging. The battery is equipped with a temperature sensor that will disrupt the flow of charge current when extreme temperature levels are detected.

The recommended operating temperature for the terminal is from 0°C to 50°C

(32

F to 122°F).

Battery Specific

Terms a nd

Definitions

The following terms and definitions apply to the terminal’s battery.

Percent of Charge (%)

The ratio of the RC (remaining charge) value to the FC (full charge = 2450 mAh) value multiplied by 100%. The range is from 0 to 100.

The Percent of Change value is available to terminal applications via OS calls. It is updated every 20 seconds.

Remaining Charge (RC)

The amount of usable energy in the battery at a given time in mAh. The OS writes RC=FC at the end of charge. The range is from 0 to FC.

The RC value is available to terminal applications via OS calls. It is updated every 20 seconds.

Safety/Protection Circuit

The terminal is equipped with a safety/protection circuit that protects the terminal from damage. For more information, see Safety/Protection Circuit.

Voltage

General Battery

Terms a nd

Definitions

52 VX 685/VX 690 INSTALLATION GUIDE

Under system load, the terminal reports battery pack voltage. The range is from 3 V to 4.2 V. It is updated every 20 seconds.

The following terms and definitions apply to most battery types, in general.

Ampere-hour, Amp-hour (Ah)

A unit of electrical energy. It is the specified current flowing for one hour. Two ampere-hour is two amps of current flowing for one hour.

BATTERY INFORMATION

TIP

NOTE

General Battery Terms and Definitions

Battery Cell

The battery cell is the basic electrochemical unit used to store energy. Each cell is typically rated 3.7 V. The terminal uses one lithium-ion rechargeable cell per battery pack.

Battery Pack

A battery pack is an assembly of battery cells, safety circuit, temperature sensor, terminal contacts, and plastic case.

Battery Status, State of Charge

This refers to the amount of electrical charge stored in the battery, expressed as a percentage of the difference between the fully-charged and fully-discharged states.

Capacity

This refers to the amount of available energy in a fully charged battery, expressed in ampere-hours (Ah) or milliampere hours (mAh).

The capacity of terminal's high capacity battery pack is 2450 mAh typical (new).

Charge

The amount of usable electrical energy stored in the battery, expressed in coulombs.

Charge Rate

This refers to the amount of current applied to the battery during charging.

Charge rate for the terminal's battery: Initially 1 A tapering to zero at end of charge.

Charge Time

The amount of time required to charge a battery. Maximum charge time refers to the amount of time to fully charge a fully discharged battery.

Typical charge time for the terminal’s battery: 2450 mAh in approximately 3.33 hours.

VX 685/VX 690 I

NSTALLATION GUIDE 53

BATTERY INFORMATION

NOTE

General Battery Terms and Definitions

Charging

Refers to the process of converting electrical energy, in the form of electric current, from an external source (charger) into chemical energy within a battery cell.

Current

The flow of electrons through a conductor, measured in amperes

Cycle

This refers to the number of charge/discharge cycles the battery can endure before it loses its ability to store useful charge.

The terminal’s battery pack ret ains approximately 70% of its or iginal charge af ter

300 cycles.

Dead Battery

A battery is considered “dead” when it deep discharges to the point that it can no longer accept a charge or when it has reached the end of its cycle life.

Deep Discharge

The state of a battery that has been discharged well below its useful charge level. When a battery is in this state, it may be difficult to recharge. This characteristic indicates a reduced cycle life.

Discharge Time, Run Time

This refers to the amount of time a battery can provide power to a system before it discharges fully. It is a function of the load that receives power from the battery.

Discharging

Refers to the process of converting the chemical energy of a battery into electrical energy, and the transfer of the electrical energy into a load.

Self-Discharge Rate

The amount by which the charge of the battery is reduced without providing any current to an external terminal or load.

54 VX 685/VX 690 INSTALLATION GUIDE

BATTERY INFORMATION

NOTE

General Battery Terms and Definitions

Shelf-Life

The length of storage under specified conditions that a battery can endure while retaining the ability to give a satisfactory performance upon full charge.

The shelf life of the terminal battery pack is 6 months at 30% initial charge.

Voltage

This is the unit of potential power or electric pressure, which is the force that causes current to flow through an electric conductor. It is measured in volts.

VX 685/VX 690 I

NSTALLATION GUIDE 55

Verifone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA 1-800-VERIFONE

www.verifone.com

VX 685/VX 690

Installation Guide

Verifone Part Number DOC260-003-EN-C, Revision C

Verifone VX 690, VX 685 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

CONTENTS

PREFACE

Audience

Organization

Guide Conventions

Acronym Definitions

Features and Benefits

Security

Differences Between VX 685 and VX 690 Terminals

Setup

• Terminal Location.

Ease of Use

Inside the Shipping Carton

Terminal Features

Front Panel

Connection Port

Paper Roll

SIM Card

MSAM Card

Micro SD Card

Battery Features

Battery Life

Battery Behavior

Terminal Power Source

Base Stations

Charging Base

BT Base

Terminal and Base

Powered Serial

3G, GPRS, an d GPS Support

External Devices

GPS Receiver

3G/GPRS

VX 690 BT/Wi-Fi Support

Bluetooth Support

Smart Card Reader

Magnetic Card Reader

Figure 24 Contactless Smart Card Transaction

Specifications

Power Rating

Power Pack

Temperature

Weight

Processor

Memory

Display

SAM Card Reader

Keypad

Peripheral Ports

Security

Maintenance and Cleaning

Additional Safety Information

Power Adapter

Card Readers

Service and Support

Service Returns

Accessories and Documentation

Blank Display

Keypad Does Not Respond

Battery Information

Charging

Advantages

Precautions

Notable Battery Specifications

ESD Protection

Trip Recovery

Battery FAQs

Battery Specific Terms and Definitions