Verifone VX680WCDMA User Manual

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Page 1

VX 680

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Installation Guide

VeriFone Part Number DOC268-003-EN-E, Revision E.1

Page 2

VX 680 Installation Guide

The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.”

VeriFone, the VeriFone logo, Omni, VeriCentre, and Verix are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team.

VeriFone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

1-800-VERIFONE

www.verifone.com

VeriFo ne Part Number DOC268-003-EN-E, Revision E.1

Page 3

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

CHAPTER 1

Terminal Overview Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

CHAPTER 2

Terminal Setup Selecting Terminal Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Considerations for Bluetooth AP Charging Base Station . . . . . . . . . . . . . . . 14

Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Examining Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Power Adapter Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

VX 680 3G External Power Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

USB Host Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Multi-port Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

USB Modem Dongle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

USB Serial Dongle (RS-232 UART) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Bluetooth Access Point (AP) Charging Base (Bluetooth Interface) . . . . . . . 20

Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Installing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Installing and Replacing MSAM Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Installing the SIM or R-UIM Card (GPRS, CDMA, and 3G Models). . . . . . . . . . 26

Installing and Replacing SD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

VX 680 Bluetooth Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Bluetooth AP Charging Base Station Connector Sockets. . . . . . . . . . . . . . . 29

Mounting the Bluetooth AP Charging Base Station . . . . . . . . . . . . . . . . . . . 30

Power Connection to the Bluetooth AP Charging Base Station . . . . . . . . . . 30

Telephone Line Connection to the Bluetooth AP Charging Base Station. . . 31

Connecting a LAN cable to the Bluetooth AP Charging Base Station . . . . . 33

VX 680 3G and GPS Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

GPS Receiver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

VX 680 INSTALLATION GUIDE 1

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CONTEN TS

Connecting by 3G. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Using the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Smart Battery Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Battery Behavior (No Power Cable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Manual Shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Installing the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Removing the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Charging the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Using the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Standard Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Full-Featured Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Bluetooth Access Point Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Powering Up the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Mounting the Terminal Onto the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Attaching the USB Dongles to the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . 44

Charging the Spare Battery on the Base Station . . . . . . . . . . . . . . . . . . . . . . . . 44

Conducting Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Conducting Smart Card Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Conducting Bluetooth Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Using the Stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

CHAPTER 3

Specifications Power Rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

CHAPTER 4

Maintenance

Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

CHAPTER 5

VeriFone Service

and Support

Returning a Terminal or Smart Battery for Service. . . . . . . . . . . . . . . . . . . . . . . 53

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Spare Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

USB Host Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Modem Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Serial Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Telephone Line Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

CHAPTER 6

Troubleshooting

Guidelines

2 VX 680 INSTALLATION GUIDE

Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Terminal Display Does Not Show Correct/Readable Info. . . . . . . . . . . . . . . . . . 57

Page 5

CONTEN TS

Smart Battery Does Not Charge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Spare Battery in Base Station Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . 58

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Printer Does Not Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Printer Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

VX 680 INSTALLATION GUIDE 3

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CONTEN TS

4 VX 680 INSTALLATION GUIDE

Page 7

PREFACE

This guide is your primary source of information for setting up and installing the VX 680 terminal.

Audience

Organization

Documentation

This guide is useful for anyone installing and configuring a VX 680 terminal. Basic descriptions of the terminal features are also provided.

This guide is organized as follows:

Chapter 1, Terminal Overview. Provides an overview of the VX 680 terminal. Chapter 2, Terminal Setup. Explains how to set up and install the VX 680 terminal.

Provides information on how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices.

Chapter 3, Specifications. Discusses power requirements and dimensions of the

VX 680 terminal.

Chapter 4, Maintenance. Explains how to maintain your VX 680 terminal. Chapter 5, VeriFone Service and Support. Provides information on contacting

your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone.

Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,

should you encounter a problem in terminal installation and configuration. To learn more about the VX 680 terminal, refer to the following set of documents:

• VX 680 Certifications and Regulations Sheet, VPN DOC268-001.

• VX 680 Quick Installation Guide, VPN DOC268-002.

• VX 680 Reference Guide, VPN DOC268-004.

• VX 680 Standard Base Quick Installation Guide, VPN DOC268-005.

• VX 680 Full-Featured Base and Dongle Quick Installation Guide, VPN

DOC268-006.

• VX 680 CDMA Certifications and Regulations Sheet, VPN DOC268-012.

• Verix eVo Volume I: Operating System Programming Manual, VPN

DOC00301.

• Verix eVo Volume II: Operating System and Communications Programmers

Manual, VPN DOC00302.

• Verix eVo Volume III: Operating System Programming Tools Reference

Manual, VPN DOC00303.

• Vx680 3G HW ERS REVA01-20120607.

VX 680 INSTALLATION GUIDE 5

Page 8

PREFACE

NOTE

CAUTION

WARNING

Conventions and Acronyms

• Vx680 3G SW ERS 7-26, SPC268-025-01-A.

• Vx680 3G PRD Rev A01, SPC268-028-01-A.

• Vx680 3G EOS FRD REVB 02.

Conventions and

Acronyms

Document

Conventions

This section describes the conventions and acronyms used in this guide.

V arious conventions are used to help you quickly identify special formatting. Table

1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms

that are cross referenced.

Italics Italic typeface indicates

book titles or emphasis.

Courier The courier type face is

used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL.

The pencil icon is used to highlight important information.

See Conventions and Acronyms.

You must install a roll of thermalsensitive paper in the printer.

http://www.verifone.com

RS-232-type devices do not work with the PINpad port.

The caution symbol indicates possible hardware or software failure, or loss of data.

The lightning symbol is used as a warning when bodily injury might occur.

The terminal is not waterproof or dustproof, and is intended for indoor use only.

Due to risk of shock do not use the terminal near water.

6 VX 680 INSTALLATION GUIDE

Page 9

PREFACE

Conventions and Acronyms

Acronym Definitions

Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions.

Table 2 Acronym Definitions

Acronym Definitions

AC Alternating Current A-GPS Assisted Global Positioning System BT Bluetooth CDMA Code Division Multiple Access EMV Europay MasterCard and VISA GPS Glo b al Pos ition in g Syst em GPRS General Packet Radio Service GSM Global System for Mobile Communication HDMI High-Definition Multimedia Interface ITP Internal Thermal Printer LCD Liquid Crystal Display LED Light Emitting Diode MRA Merchandise Return Authorization MSAM Micromodule-Size Security Access Module PED PIN Entry Device PIN Personal Identification Number QVGA Quarter Video Graphics Array RJ45 Registered Jack 45 RS-232 Recommended Standard 232 R-UIM Removable User Identity Module SAM Security Access Module SD Secure Digital SIM Subscriber Identity Module TFT Thin Film Transistor UART Universal Asynchronous Transmitter/Receiver

UMTS

USB Universal Serial Bus VPN VeriFone Part Number WiFi Wireless Fidelity

Universal Mobile Telecommunications System

VX 680 I

NSTALLATION GUIDE 7

Page 10

PREFACE

Conventions and Acronyms

8 VX 680 INSTALLATION GUIDE

Page 11

Terminal Overview

NOTE

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This chapter provides a brief description of the VX 680 terminal. This terminal features a large color and touchscreen display , fast processor, abundant memory, PCI 2.0, PCI 3.0, and PCI 3.1 security (VX 680 3G) as well as SIM support, and integrated contactless features.

The VX 680 terminal is a portable, battery-powered device designed to fit comfortably during handheld consumer-facing applications. It features a vibrantly colored 3.5” TFT QVGA display and a backlit spill-resistant keypad. It supports a variety of communications technologies including: 3G universal mobile telecommunications system (UMTS), 802.11g wireless fidelity (WiFi) with WPA2

security support, GPRS, Bluetooth positioning system (GPS)/assisted GPS (A-GPS).

VeriFone sh ips varian ts of the VX 680 terminal for different markets. Y our terminal may have a different configuration. The following devices may or may not be present: a smart card reader, none or three MSAM cardholders, and a SIM/R-UIM cardholder.

CHAPTER 1

wireless technology (BT), CDMA, and global

Figure 1 The VX 680 Terminal

VX 680 INSTALLATION GUIDE 9

Page 12

TERMINAL OVERVIEW

Features and Benefits

Features at a Glance

Features and

Benefits

The following are the features of VX 680:

• 400 MHz ARM11 RISC processor

delivers power and usability in a convenient “hand-over” design.

• Multi-application operating

environment.

• Advanced memory architecture to

meet tomorrow’s needs with support for 192 MB.

• Backward compatibility with VeriFone

solutions help reduces development costs.

• Drop-resistant design minimizes

breakage.

• 32-bit processing and multi-tasking

capabilities.

• Security architecture exceeds

specifications for PCI-PED and sophisticated file authentication.

• Securely supports and runs payment

and value-added applications along with signature capture.

• Offers unsurpassed performance on

EMV smart card transactions

• Max UI design provides large 3.5” color

QVGA display, and large blue backlit keys for easier viewing.

• Adds vibrant color and touchscreen to

the smallest purpose-built wireless payment device.

• Multiple connectivity and Contactless

options.

• Spill-resistant design forces liquid down

and off the front of the terminal.

• USB support for VeriFon e peripheral

devices.

VX 680 terminals provide the right combination of features and functions including a triple-track magnetic stripe card reader, smart card reader, SIM (dual SIM for VX 680 3G), integrated PIN pad, color touchscreen display, optional contactles support, and a quiet yet fast internal thermal printer (ITP).

Exceptional Ease of

Use

• Lightweight, tapered design, compact, stylish and the ergonomic balance

allows convenient terminal hand-off to the consumer for PIN entry or other input.

• Large 3.5” color TFT display for boundless application possibilities and easy

readability under various lighting conditions.

• Large, blue backlit keys provide tactile response to simplify usage and

minimize finger slips.

• 38 mm diameter paper roll with a trouble-free, drop-in, “clam shell” loading and

dual tear bar that allow receipts to be torn in any direction.

• Quiet and fast integrated thermal printer with a rear placement to maximize

the user interface area.

• Vertical magnetic stripe card reader with an extended blade for optimal card

reading.

• Touchscreen for icon-based applications or electronic signature capture

support.

• Optional hands-free holster is available that fits the server’s or clerk’s belt so

that the POS device can be quickly removed and easily handed to the customer.

10 VX 680 INSTALLATION GUIDE

Page 13

TERMINAL OVERVIEW

Features and Benefits

Performance and

Durability

Security

• Fast transactions due to powerful 400 MHz ARM11 processor.

• High-capacity 7.2 V 1800 mA Li-ion battery.

• Standard base for drop-and-go charging or optional full-featured base with.

spare battery charging.

• USB ports for connection to supported USB peripherals.

• Rounded corners and drop resistant to 3 feet on concrete floor to minimize

breakage.

• 192 MB of memory with optional removable SD flash memory.

• PCI PED 2.0 and PCI PED 3.0 approved for debit and other PIN-based

transactions. PCI 3.1 Compliance plus country specifics (Interac, UKCC, APCA, PCI+ and ZKA) for VX 680 3G.

• EMV Level 1 and 2 Type Approval.

• Tamper-resistant construction, SSL protocols, and VeriShield file

authentication.

• Latest WPA2 WiFi security and supports VeriShield Protect encryption

implementations.

Contactless

Capability

Communication

Technology

• Advanced contactless architecture that future-proofs investment with a single

contactless interface (SingleCl), SoftSAMs, and side-by-side application architecture.

• On-screen tap zone (CTLS logo) for optimized user experience

• Contactless version accepts EMV and mag-stripe contactless payments as

well as PIN-based transactions.

• VX 680 GPRS and 3G: Long-range wireless payment for retailers that have no

physical location limitations.

• VX 680 CDMA: Long-range wireless payment for Non-GPRS coverage areas.

• VX 680 WiFi: Ideal for retailers that need multiple wireless devices and have

existing IP infrastracture.

• VX 680 Bluetooth: Simple, plug-and-play installation for locations that need

short-range wireless capability.

VX 680 I

NSTALLATION GUIDE 11

Page 14

TERMINAL OVERVIEW

Features and Benefits

12 VX 680 INSTALLATION GUIDE

Page 15

Terminal Setup

CHAPTER 2

This chapter describes the terminal setup procedures. You will learn about:

• Selecting Terminal Location.

• Unpacking the Shipping Carton.

• Examining Terminal Features.

• Examining Connection Ports.

• Establishing Telephone Line Connections.

• VX 680 Bluetooth Support.

• VX 680 3G and GPS Support

• Installing the Paper Roll.

• Installing and Replacing MSAM Cards.

• Installing the SIM or R-UIM Card (GPRS, CDMA, and 3G Models).

• Installing and Replacing SD Card.

• Installing the Smart Battery.

• Using the Smart Battery.

• Battery Behavior (No Power Cable).

• Removing the Smart Battery.

• Charging the Smart Battery.

• Connecting the Terminal Power Pack.

• Using the Base Station.

• Mounting the Terminal Onto the Base Station.

• Attaching the USB Dongles to the Base Station.

• Charging the Spare Battery on the Base Station.

• Conducting Wireless Transactions.

• Conducting Smart Card Transactions.

• Conducting Bluetooth Transactions

• Using the Magnetic Card Reader.

• Using the Stylus.

VX 680 INSTALLATION GUIDE 13

Page 16

TERMINAL SETUP

CAUTION

Selecting Terminal Location

Selecting

Terminal

Location

Environmental

Factors

Electrical

Considerations

Use the following guidelines when selecting a location for your VX 680 terminal.

• The VX 680 unit is a portable terminal. Select a flat support surface, such as a

countertop or table, to keep the terminal safe in between uses.

• Do not use the terminal where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

• Keep the terminal away from direct sunlight and anything that radiates heat,

such as a stove or motor.

• Do not use the terminal outdoors.

The terminal is not waterproof or dustproof, and is intended for indoor use only.

Any damage to the unit from exposure to rain or dust may void any warranty.

• Avoid using this product during electrical storms.

• Avoid locations near electrical appliances or other devices that cause

excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).

Considerations for

Bluetooth AP

Charging Base

Station

• Do not use the terminal near water or in moist conditions.

The Bluetooth AP Charging Base Station requires the following:

• A power source within two meters.

• A telephone socket within three meters (for PSTN version).

• A location with minimal obstruction for communicating with terminals.

• It is recommended that the Bluetooth AP Charging Base Station be installed

two meters from the ground to allow the LEDs to be seen, and the st ate of the connection to be confirmed.

14 VX 680 INSTALLATION GUIDE

Page 17

TERMINAL SETUP

CAUTION

Unpacking the Shipping Carton

Unpacking the

Shipping Carton

To unpack the

Shipping Carton

Open the shipping carton and carefully inspect its conten ts for possible t ampering or shipping damage. The VX 680 device is a secure product and any tampering may cause the terminal to cease to function properly.

1 Remove and inspect the following items:

• Terminal

• Power pack

• Telephone line cable

• Power cable

• Battery pack

• Paper roll 2 Remove all plastic wrapping from the terminal and other components. 3 Remove the clear protective film from the LCD screen.

Do not use a terminal that has been damaged or tampered with. The VX 680 terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately.

4 Save the shipping carton and packing material for future repacking or moving

the terminal.

VX 680 I

NSTALLATION GUIDE 15

Page 18

TERMINAL SETUP

680

STYLUS

INDICATOR LED

AL DISPLAY/ TOUCHSCREEN

TELEPHONE-STYLE KEYPAD

SMART CARD READER

CANCEL KEY

CLEAR KEY

ENTER KEY

MAGNETIC CARD READER

INTERNAL THERMAL PRINTER (AT THE BACK)

Examining Terminal Features

Examining

Terminal

Features

Before you continue the installation process, notice the features of the VX 680 terminal (see illustration below).

Front Panel

Figure 2 VX 680 Terminal Features (Front Panel)

The front panel includes the following features:

• A Large 3.5” color TFT and touchscreen display.

• Two types of keys: a A 12-key, telephone-style keypad (keypads may vary in style). b Three color-coded function keys below the keypad (from left to right:

CANCEL, CLEAR, ENTER).

• A magnetic card reader, built into the right side. Swipe the card using the

proper direction, with the magnetic stripe down and facing inward, toward the keypad.

• A green indicator LED indicates power is ON.

• An internal thermal printer at the back of the terminal.

• A smart card reader , built into the fro nt of the termina l. For directions on how

to use a smart card, see Conducting Smart Card Transactions.

• A stylus, inserted on top of the terminal above the screen.

16 VX 680 INSTALLATION GUIDE

Page 19

TERMINAL SETUP

NOTE

Examining Connection Ports

• A SAM (security access module) compartment, built into the bottom of the

terminal inside the printer compartment. The VX 680 terminal contains an MSAM cardholder to support stored-value card programs or other merchant card requirements.

VeriFon e ship s variants of the VX 680 terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, or an MSAM cardholder. However, the basic processes described in this guide remain the same, regardless of terminal configuration.

Examining

Connection

Ports

Power Adapter

Cable

The VX 680 terminal has one primary port that supports different peripherals through the use of various cables.

Figure 3 The VX 680 Primary Port (Bottom View)

Each VX 680 terminal comes with power adapter cable (VPN CBL268-004-01-A) that completes the connection between the power pack and the terminal.

Figure 4 Power Adapter Cable Connection to a VX 680 Terminal

VX 680 3G does not include the power adapter cable.

VX 680 I

NSTALLATION GUIDE 17

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TERMINAL SETUP

Examining Connection Ports

VX 680 3G External

Power Port

USB Host Cable

VX 680 3G has a dedicated power barrel input for battery charging. This is located on the side of the device.

Figure 5 Power Port Connection on a VX 680 3G Terminal

The VX 680 terminal also provides a 2 wire USB host port (VPN CBL268-003-01A) for supporting external peripherals. A connector adaptor provides for standard USB host connection for the Modem Dongle or the RS-232 UART dongle.

18 VX 680 INSTALLATION GUIDE

Figure 6 USB Host Cable Connection to a VX 680 Terminal

Page 21

TERMINAL SETUP

COM 1

+12VDC

MINI USB A

NOTE

Examining Connection Ports

Multi-port Adapter

An optional multi-port adapter (VPN 08643-01-R) provides connectivity for power, USB host, USB device, and COM1 (RS-232 UART). This cable is used only for deployment or development purposes.

USB Modem Dongle

Figure 7 Multiport Adapter Connection to a VX 680 Terminal

Other cables are available for different purposes. Check with your local VeriFone

representative for further information.

Use the USB Modem Dongle (VPN 24123-04-R) to provide the VX 680 terminal with modem communication over a telephone line at speeds of up to 33,600 bps. It can also be connected to the full-featured Base Station (see Attaching the USB

Dongles to the Base Station).

The VX 680 WiFi/BT variant does not support the USB modem dongle

connection.

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NSTALLATION GUIDE 19

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TERMINAL SETUP

NOTE

CAUTION

(

NOTE

CAUTION

Examining Connection Ports

USB Serial Dongle

(RS-232 UART)

Bluetooth Access

Point (AP) Charging

Base (Bluetooth

Interface)

The USB Serial Dongle (VPN 24122-04-R) is designed to accomodate the RJ45 connector and it may be purchased with the VX 680 terminal. The USB Serial Dongle can also be connected to the full-featured Base Station (see Attaching the

USB Dongles to the Base Station).

A Base Station may be purchased with the VX 680 terminal or purchased as a separate option. The full-featured Base Station has two USB host ports for external dongles as well as a battery charger slot for charging an extra Li-ion battery pack. A standard Base Station does not have any USB ports and is capable of charging the terminal only and not the extra battery pack.

The Modem Dongle and Serial Dongle are intended for use with the VX 680 terminal and Base Station only. They should not be installed or used with any equipment other than the VX 680 terminal or Base Station.

The Bluetooth AP Base Station relays wireless data received from the VX 680 terminal via modem and then transmits back the response to the terminal.

20 VX 680 INSTALLATION GUIDE

Figure 8 VX 680 Terminal Communicating with a Bluetooth

Access

Point (AP) Charging Base

To improve the range performance of the VX 680 terminal, the Bluetooth AP Base Station should be placed in a position that will service all of the card payment areas in your premises. The ideal placement is to position the base station within line of sight of all areas of card acceptance.

If the devices are unable to find each other aft er two minute s, press the Bluetooth switch (blue button) found on the back of the VX 680 AP Charging Base. This switch is located between the power and Ethernet sockets. After pressing the switch, the two LED's will blink (blue) indicating that the VX 680 AP Charg ing Base is discoverable.

Pressing the Bluetooth switch while there is an existing Bluetooth connection may result in loss of connection, loss of modem profile, and loss of all modem settings/ configuration.

Page 23

TERMINAL SETUP

NOTE

WARNING

USB HOST CABLE

USB MODEM DONGLE

Establishing Telephon e Line Connections

Establishing

Telephone Line

Connections

The VX 680 supports telephone line connections through a USB Modem Dongle connected to the phone cable.

To connect a telephone line

1 Connect one end of the telephone cable to the USB Modem Dongle. 2 Connect the USB Modem Dongle to the terminal using the mini-HDMI

Connector (VPN CBL268-003-01-A).

3 Route the other end of the telephone cable directly to a telephone wall jack.

The VX 680 WiFi/BT variant does not support the USB modem dongle

connection.

To reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA

Certified Telecommunication Line Cable.

1 VX 680 USB Modem Dongle Connection

VX 680 I

NSTALLATION GUIDE 21

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TERMINAL SETUP

CAUTION

Installing the Paper Roll

Installing the

Paper Roll

To Install a Paper Roll

A fast, quiet thermal printer is built into the VX 680 terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer.

The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24 inches) wide and 38 millimeters in diameter. A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction.

Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality VeriFone paper, refer to Accessories and Documentation.

Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper.

Never load a roll of paper with folds, wrinkles, tears, or holes at the edges in the print area.

1 Gently pull the latch located on the bottom of the terminal to unlock the paper

roll cover.

22 VX 680 INSTALLATION GUIDE

Figure 9 Unlocking the Printer Cover

2 Lift the printer cover up and back. 3 Remove any partial roll of paper in the printer tray. 4 Loosen the glued leading edge of the new roll of paper or remove the

protective strip, if applicable. Unwind the paper roll past any glue residue.

5 Hold the roll so the paper feeds from the bottom of the roll when the terminal is

inverted (see illustration below).

Page 25

Installing and Replacing MSAM Cards

CAUTION

6 Drop the paper roll into the printer tray.

Figure 10 Loading Paper Roll

7 Pull paper up past the glue residue on the paper roll.

TERMINAL SETUP

8 Close the paper roll cover by gently pressing directly on the cover until it clicks

shut, allowing a small amount of paper p ast the glue residue to extend out side the printer door.

To prevent damaging the print roller, always gently press down on the paper roll

cover to close it.

Figure 11 Closing Paper Roll Cover

9 Tear the paper off against the serrated plastic strip in the printer.

Replacing MSAM

Installing and

Cards

When you first receive your VX 680 terminal, you may need to install an MSAM card or you may need to replace old cards.

Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap.

VX 680 I

NSTALLATION GUIDE 23

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TERMINAL SETUP

NOTE

Installing and Replacing MSAM Cards

To Install and Replace

MSAM

1 Power off the terminal. 2 Place the terminal upside down on a soft, clean surface to protect the display

from scratches.

3 Unlock the printer cover.

Figure 12 Unlocking the Printer Cover

4 Unscrew the latch to expose the MSAM compartment (see illustration below).

24 VX 680 INSTALLATION GUIDE

Figure 13 Exposing the MSAM Compartment

5 Remove any previously installed MSAM card by pushing the snap that keeps

the SAM in place.

6 Install an MSAM card by placing the card facing the gold contacts down and

carefully snap it on the tab until it is fully inserted.

Before inserting the MSAM card, position it as shown in the illustration below , with the card’s gold contacts facing the MSAM comp artment. The cardholder connector base has a set of contacts and a notch on one corner to ensure that the MSAM card fits into the connector base and positioned correctly. The MSAM compartment door will not close properly if the MSAM card is installed incorrectly.

Page 27

Figure 14 Installing MSAM Card

SAM

7 Screw the MSAM compartment latch.

TERMINAL SETUP

Installing and Replacing MSAM Cards

Figure 15 Closing the Printer Cover

8 Close the printer cover.

Figure 16 Closing the Printer Cover

VX 680 I

NSTALLATION GUIDE 25

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TERMINAL SETUP

NOTE

Installing the SIM or R-UIM Card (GPRS, CDMA, and 3G Models)

Installing the

SIM or R-UIM

Card (GPRS,

CDMA, and 3G

Models)

To install or replace

the card

The VX 680 terminal for GPRS modems supports the installation of a GSM SIM (Subscriber Identity Module), the VX 680 terminal for CDMA modems supports the installation of a R-UIM (Removable User Identity Module). Use the following procedure to install a SIM or R-UIM card.

1 Turn off the terminal. 2 Place the terminal upside down on a soft, clean surface to protect the lens

from scratches.

3 Remove the battery. 4 Remove the battery to expose the SIM/R-UIM compartment, as shown in the

figure below.

26 VX 680 INSTALLATION GUIDE

Figure 17 Removing the Smart Battery

5 Insert the SIM or the R-UIM card into the cardholder.

There is only one SIM/R-UIM slot and one SD slot (VX 680 3G has dual SIM support, see Figure 19). Make sure you insert the SIM/R-UIM card into the SIM slot, as shown in Figure 18.

Before inserting the SIM/R-UIM card, position it as shown in Figure 18, with the card’s gold contacts facing the comp a rtmen t. The cardholder connecto r base has a set of contacts and a notch to ensure the SIM/R-UIM ca rd is positioned correctly. The SIM/R-UIM card has a notch on one corner to ensure that it fits into the connector base in only one way.

Page 29

TERMINAL SETUP

6,0

Installing and Replacing SD Card

Figure 18 Inserting the SIM or R-UIM Card

The VX 680 3G terminal has dual SIM support; both SIM slots are required to have SIM cards (from different networks), the dual SIM support allows the terminal to switch SIMs when it detects poor or no network state.

Installing and Replacing SD

Card

To install or replace

the SD card

Figure 19 Inserting the SIM on VX 680 3G

6 Install the battery (see Figure 27).

The VX 680 terminal supports the installation of an SD card on certain configurations. Use the following procedures to replace or install an SD card.

1 Turn off the terminal. 2 Place the terminal upside down on a soft, clean surface to protect the lens

from scratches.

3 Remove the battery (see Figure 17). 4 After removing the battery, the SD card comp artmen t is exposed, as shown in

in the illustration below. The SD card holder is labeled SD.

VX 680 I

NSTALLATION GUIDE 27

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TERMINAL SETUP

NOTE

Installing and Replacing SD Card

5 Insert the SD Card into the cardholder.

There is only one SIM/R-UIM slot and one SD slot (VX 680 3G has dual SIM support, see Figure 21). Make sure you insert the SD card into the SD slot, as shown in Figure 20.

Figure 20 Installing SD Card

The same procedures apply when installing SD card on VX 680 3G (see Figure

21).

Figure 21 Installing SD Card on VX 680 3G

6 Install the battery (see Figure 27).

28 VX 680 INSTALLATION GUIDE

Page 31

TERMINAL SETUP

NOTE

VX 680 Bluetooth Support

VX 680

Bluetooth

Support

The Bluetooth variant of the VX 680 terminal uses the Bluetooth Access Point (AP) Charging Base Station (VeriFone part numbers include XPBS019 for Silicon Labs dial modem; see your VeriFone representative for other available bases) to go online for authorization.

Although up to eight VX 680 terminals can be registered with the same communications device, only one transaction may be undertaken at a time. It is recommended that not more than three terminals be paired with a base station.

The VX 680 terminal’s Bluetooth variant and the Bluetooth AP Charging Base St ation are both Class 1 Bluetooth devices p roviding se cure radio communication up to 100 meters, unobstructed.

The VX 680 terminal’s Bluetooth variant may be registered (paired) with more than one base station. It must be paired to secure the communication. Using the standard menu options provided in Verix Commserver, the terminal may easily be switched among paired devices.

Any number of VX 680 terminals may be paired with a single base station but the base station is only able to relay a single transaction at any one time. When more than three terminals are required on a site, additional base stations suitably positioned to obtain maximum radio coverage are recommended.

Bluetooth AP

Charging Base

Station Connector

Sockets

The VX 680 terminal’s Bluetooth variant can only communicate through a base

station to which it has been paired.

Communication with the Bluetooth Base Stations are encrypted according to the Bluetooth Standard. VX 680 terminals that are not paired cannot communicate with the Bluetooth AP Charging Base Station.

There are three connector sockets on the Bluetooth AP Charging Base S t ation, as shown in the figure below.

Power Socket

The Bluetooth AP Charging Base Station is powered using the Plugtop Adapter and must be powered ON at all times once the Bluetooth AP Charging Base St ation has been initialized. The Green LED on the Bluetoo th AP Base S t ation will be lit when the power supply is connected.

RJ45 Socket

This would be used for connection to a LAN or ISDN.

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NSTALLATION GUIDE 29

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TERMINAL SETUP

RJ45

Power

Bluetooth

Modem

VX 680 Bluetooth Support

Modem Socket

The Bluetooth AP Charging Base Station has a built-in modem for connecting to the standard telephone network. The Amber LED is on ly lit while the Bluetooth AP Charging Base Station is online.

Mounting the

Bluetooth AP

Charging Base

Station

Figure 22 Connection Ports on Bluetooth AP Charging Base Station

(Bottom View)

The illustation below describes the procedure for mounting the Bluetooth AP Charging Base Station to a vertical surface.

Power Connection

to the Bluetooth AP

Charging Base

Station

30 VX 680 INSTALLATION GUIDE

Figure 23 Mounting the Bluetooth AP Charging Base Station

The Bluetooth AP Charging Base S tation comes wit h a universal-input power p ack capable of operating from voltages of 100V-240V AC.

Page 33

TERMINAL SETUP

WARNING

NOTE

VX 680 Bluetooth Support

To Connect the Power

Pack

1 Insert the round barrel connector into the power port on the Bluetooth AP

Charging Base Station, as shown in the following illustration.

Figure 24 Power Connection to the Bluetooth

AP Charging Base Station

2 Insert the AC power cord into the power pack. 3 Plug the AC power cord into a wall outlet or powered surge protector. 4 Confirm that the Base Station is powered up as indicated by the solid green

LED.

Telephone Line

Connection to the

Bluetooth AP

Charging Base

Station

To connect a

telephone line to the

Bluetooth AP Base

Do not plug the power pack into an outdoor outlet or operate the terminal

outdoors.

To protect against possible damage caused by lightning strikes and electrical

surges, consider installing a power surge protector.

The VX 680 supports telephone line connections through a USB Modem Dongle connected to the phone cable.

1 Connect the small connector on the modem cable to the modem port on the

Bluetooth AP Charging Base Station, as shown in the illustration below.

VX 680 I

NSTALLATION GUIDE 31

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TERMINAL SETUP

ETH

NOTE

VX 680 Bluetooth Support

2 Plug the modem cable directly to a telephone wall jack or use a ‘T’ connector if

sharing the telephone line with other equipment.

Figure 25 Telephone Line Connection to the Bluetooth AP Charging

Base Station

The Bluetooth AP Charging Base Station MUST be connected to the telephone line at ALL times for all of the terminal’s facilities to function properly.

32 VX 680 INSTALLATION GUIDE

Page 35

TERMINAL SETUP

ETH

NOTE

VX 680 3G and GPS Support

Connecting a LAN

cable to the

Bluetooth AP

Charging Base

Station

To connect a LAN

cable to the Bluetooth

AP Base

The VX 680 supports LAN connections through a Ethernet port connected to the LAN cable.

Connect the LAN cable to the Ethernet port on the Bluetooth AP Charging Base Station, as shown in the figure below.

Figure 26 LAN Cable Connection to the Bluetooth AP Charging Base

Station

VX 680 3G and

GPS Support

GPS Receiver

Connecting by 3G

Using the Smart

Battery

The VX 680 3G terminal uses the Cinterion PHS8-P radio module. This module provides wireless connectivity using HSPA+ technology. The PHS8-P radio module is optimized for high bandwidth and allows a downlink speed of 14.4 Mbps and an uplink speed of 5.7 Mbps.

The Cinterion PHS8-P radio module integrates a GPS receiver that offers the full performance of GPS/A-GPS technology.

Insert the SIM card according to the instructions on Installing the SIM or R-UIM

Card (GPRS, CDMA, and 3G Models) to get the VX 680 3G connected using the

existing operator-provided 3G infrastructure. The VX 680 terminal uses a 7.2 V 1800 mAH Lithium-ion smart battery pack

(Sanyo, Samsung, and Palladium) (see Accessories and Documentation for ordering information). The internal logic of the smart battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable).

The VX 680 terminal operates on battery power or on power pack power. The smart battery charger in the terminal will be active whenever the power pack is connected.

Smart Battery

Features

The following are features of the smart battery:

• Two Li-ion cells

• A fuel gauge module that:

VX 680 I

NSTALLATION GUIDE 33

Page 36

TERMINAL SETUP

NOTE

Using the Smart Battery

• monitors state of charge (voltage and percentage of capacity)

• communicates with the terminal (charge parameters and status),

• determines full charge capacity (on charge cycle and uninterrupted

discharge cycle)

• automatically shuts down when cell voltage is extremely low

• A safety circuit that:

• prevents cell damage from overcharge, over-discharge, or overheating

• activates when the battery is left in an unused terminal for extended

periods

• Li-ion batteries are not affected by shallow charging. Furthermore, when the

terminal has no external power source or smart battery, the coin cell battery provides power to the security circuit.

• Uninstalling the battery and unplugging the terminal power pack reduce the

life of the coin cell battery, which does not recharge and must be replaced if drained.

• Conserve battery power by turning the VX 680 terminal off when not in use.

Keep the Li-ion battery inserted in the terminal and power up the terminal periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the power cable to the terminal and plugging the power pack into a wall outlet.

34 VX 680 INSTALLATION GUIDE

Page 37

TERMINAL SETUP

NOTE

Battery Behavior (No Power Cable)

Battery Behavior

(No Power

Cable)

Manual Startup

Manual Shutdown

The terminal shifts to cabled power mode and starts up automatically when the VX 680 is connected to a non-battery power source, regardless of the battery charge state.

Hold the green key down for about 4 seconds until the terminal displays the startup screen.

The 4-second power-up delay prevents terminal startup if the green key is accidentally held down. The time required to hold the green key down to power up the terminal is configurable (for more information, see the VX 680 Reference Guide – VPN DOC268-004-EN-B).

The terminal lights up and the green LED indicato r activates once the power is on.

The VeriFone copyright screen starts and displays a unique copyright screen once the terminal loads an application. However,

DOWNLOAD NEEDED appears on

screen after the initial VeriFone copyright screen if there is no available application in the terminal.

Hold the red key down for about 4 seconds until the terminal displays the shutdown verification screen. Keep holding the red key until the VX 680 terminal shuts down.

• The 4-second shutdown delay that prevents terminal shutdown if the red key

is accidentally held down. The time required to hold the red key down to shut down the terminal is configurable (for more information, see the VX 680 Reference Guide – VPN DOC268-004-EN-B).

• The screen is blank and the green LED indicator is off when the terminal has

no power.

VX 680 I

NSTALLATION GUIDE 35

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TERMINAL SETUP

Installing the Smart Battery

Installing the

Smart Battery

The VX 680 smart battery fits in a slot on the back of the VX 680 terminal, as shown in the following illustration. The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery.

Removing the

Smart Battery

Figure 27 Installing the Smart Battery

To remove the VX 680 smart battery, press the locking tab and pull the smart battery from its slot.

Figure 28 Detaching the Smart Battery from the VX 680 Terminal

36 VX 680 INSTALLATION GUIDE

Page 39

TERMINAL SETUP

CAUTION

WARNING

NOTE

Connecting the Terminal Power Pack

Connecting the

Terminal Power

Pack

After installing the smart battery, connect the VX 680 terminal to the provided power source for initial charging.

Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Specifications for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.

Do not plug the power pack into an outdoor outlet or operate the terminal outdoors.

During a transaction, disconnecting the power by removing the battery or unplugging the terminal from a wall power while at very low battery charge may cause transaction data files not yet stored in the terminal memory to be lost.

The VX 680 unit comes with a universal input power pack capable of operating from voltages of 100V to 240V AC.

To Connect the

Terminal Power Pack

1 Insert the round barrel connector into the power port in the connector, as

shown in Figure 29. See Figure 5 to view the power pack connection on VX 680 3G.

Figure 29 VX 680 Power Pack Connection

2 Insert the AC power cable into the power pack. 3 Plug the AC power cable into a wall outlet or powered surge protector.

To protect against possible damage caused by lightning strikes and electrical

surges, consider installing a power surge protector.

The light indicators on the VX 680 appear when the terminal receives power. Once it loads the application, the terminal starts the initial VeriFone copyright

screen and displays a unique copyright screen. If there is no available application in the terminal,

DOWNLOAD NEEDED appears on screen after the initial VeriFone

VX 680 I

NSTALLATION GUIDE 37

Page 40

TERMINAL SETUP

NOTE

WARNING

Charging the Smart Battery

Charging the

Smart Battery

Battery Life

After unpacking your VX 680 terminal, install the battery and connect the power pack to the unit for 6 hours or until fully charged.

The terminal charges the VX 680 smart battery when the terminal is in the Base

Station. For more information, see Mounting the Terminal Onto the Base Station.

The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation.

The VX 680 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must be recharged fo r a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state.

Charging and discharging the VX 680 smart battery hundreds of times will wear out the battery. Significantly reduced operating times indicate the need for battery replacement (see Accessories and Documentation for ordering information).

Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly . Do not dispose of Li-ion batteries in municip al waste sites.

38 VX 680 INSTALLATION GUIDE

Page 41

TERMINAL SETUP

Using the Base Station

Using the Base

Station

Standard Base

Station

The primary purpose of the Base Station is to charge the terminal battery and provide a docking station for the terminal after being used in pay-at-table environments. The Base S t ation can be positioned on a countertop or mounted to the wall.

There are three types of Base Stations: the standard model, the full-featured model and the Bluetooth Access Point Charging Base.

The standard Base Station can charge the VX 680 terminal. However, it does not have any external ports and has a single LED to indicate power status.

Full-Featured Base

Station

Figure 30 The VX 680 Standard Base Station

The full-featured Base Station can charge the VX 680 terminal while charging an extra battery pack. In addition, it has two USB ports for external dongles, together with one LED for power indication and another LED for the charger status.

Figure 31 The VX 680 Full-Featured Base Station

For more information on charging the spare battery on the full-featured Base Station and connecting external dongles to the USB ports, see Charging the

Spare Battery on the Base Station and Attaching the USB Dongles to the Base Station.

VX 680 I

NSTALLATION GUIDE 39

Page 42

TERMINAL SETUP

(

NOTE

CAUTION

Using the Base Station

Bluetooth Access

Point Charging Base

The Bluetooth Access Point Charging Base allows the VX 680 WiFi and Bluetooth-enabled terminal to connect wirelessly to the network. It has three LED indicators: power indicator, Bluetooth traffic and modem traffic.

Figure 32 The VX 680 Bluetooth Access Point Charging Base Station

Pressing the Bluetooth switch while there is an existing Bluetooth connection may result in loss of connection, loss of modem profile, and loss of all modem settings/ configuration.

40 VX 680 INSTALLATION GUIDE

Page 43

TERMINAL SETUP

(

MODEM

BLUETOOTH

POWER

Using the Base Station

The base station’s status is shown on its different LED indicators:

• The green LED indicates that the Bluetooth AP Charging Base Station is

powered ON and capable of communication with other terminals.

• The blue LED is lit when radio connection is made and a paired terminal is

communicating with the Bluetooth AP Charging Base Station.

• The amber LED is lit when the Bluetooth AP Charging Base Station is online

and transmitting data using its internal modem.

Figure 33 LED indicators on the Bluetooth AP Charging Base Station

VX 680 I

NSTALLATION GUIDE 41

Page 44

TERMINAL SETUP

Powering Up the Base Station

Powering Up the

Base Station

To power up the base

station

Use the procedure in this section to connect the VX 680 Base St ations to a p ower source.

1 Insert the round barrel connector of the power pack into the power port at the

back of the Base Station.

Figure 34 Connecting the Base Station to a Power Source

2 Insert the AC power cable into the power pack. 3 Plug the AC power cable into a wall outlet or power surge protector. 4 Confirm that the Base Station is powered up as indicated by the solid green

LED.

42 VX 680 INSTALLATION GUIDE

Page 45

TERMINAL SETUP

NOTE

WARNING

Mounting the Terminal Onto the Base Station

Mounting the

Terminal Onto

the Base Station

The VX 680 terminal can be placed on the Base Station when not in use for continuous charging of its battery . External peripherals can also be att ached to the terminal via USB dongles while it is on the Base Station (see Attaching the USB

Dongles to the Base Station).

Figure 35 Placing the VX 680 terminal onto the Base Station

The full-featured Base Station can also charge a spare battery while it charges the battery attached to the terminal (see Charging the Spare Battery on the Base

Station).

To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.

Do not plug the power pack into an outdoor outlet or operate the terminal outdoors.

Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost.

VX 680 I

NSTALLATION GUIDE 43

Page 46

TERMINAL SETUP

NOTE

Attaching the USB Dongles to the Base Station

Attaching the

USB Dongles to

the Base Station

With the VX 680 mounted on the Base St ation, use the USB dongles to connect to external peripherals. Only one Modem Dongle and one Serial Dongle can be connected to the Base Station. A second Modem Dongle or a second Serial Dongle will be ignored by the terminal.

The full-featured Base Station has USB ports for two external dongles. The

standard Base Station does not have USB ports.

1 Insert the USB dongle into the USB port located at the back of the Base

Station.

Charging the

Spare Battery on

the Base Station

44 VX 680 INSTALLATION GUIDE

Figure 36 Inserting External Dongle Into USB Port

2 After inserting the external dongle into the USB port, place the VX 680

terminal onto the Base Station (see Powering Up the Base Station).

3 Connect the peripheral to the external dongle.

The full-featured Base Station can charge the VX 680 terminal while charging an extra battery pack.

1 Connect the Base Station to a power source (see Powering Up the Base

Station)

Page 47

Charging the Spare Battery on the Base Station

2 Place the spare battery pack onto the Base Station.

TERMINAL SETUP

Figure 37 Charging a Spare Battery Pack Using the Base Station

3 Place the VX 680 terminal onto the Base Station to charge both the sp are and

installed battery packs at the same time.

Figure 38 Charging the Spare and Installed Battery Simultaneously

VX 680 I

NSTALLATION GUIDE 45

Page 48

TERMINAL SETUP

CAUTION

Conducting Wireless Transactions

Conducting

Wireless

Transactions

Conducting

Smart Card

Transactions

To Conduct a Smart

Card Transaction

To conduct a wireless transaction:

• Ensure the terminal is in an optimal position for transmitting.

• Follow the on-screen instructions provided with your application.

The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction.

1 Position a smart card with the contacts facing upward (see illustration below). 2 Insert the smart card into the smart card reader slot in a smooth, continuous

motion until it seats firmly.

3 Remove the card only when the application indicates the transaction is

complete.

46 VX 680 INSTALLATION GUIDE

Conducting

Bluetooth

Transactions

Figure 39 Inserting a Smart Card

Do not remove the smart card in the card reader until the transaction is complete.

Premature card removal will invalidate the transaction.

To conduct a Bluetooth transaction:

• Ensure the terminal is paired with the Bluetooth AP Charg ing Base Station not

more than 100 meters away.

• Follow the on-screen instructions provided with your application.

Page 49

TERMINAL SETUP

Using the Magnetic Card Reader

Using the

Magnetic Card

Reader

To Conduct a Credit

or Debit Card

Transaction

The VX 680 terminal supports credit/debit card transactions.

1 Position a magnetic card with the stripe in the card reader and facing inward,

toward the keypad.

2 To ensure a prope r read of the magnetic swipe card, the user should insert the

magnetic card from the top of the unit, as shown in the following illustration.

3 Swipe the card through the magnetic card reader.

Using the Stylus

To Use the Stylus

Figure 40 Using the Magnetic Card Reader

The VX 680 terminal has a touchscreen capability which allows the use of a stylus on a transaction.

1 Remove the stylus from the top portion of the terminal, as shown in the figure

below.

Figure 41 Removing the Stylus

VX 680 I

NSTALLATION GUIDE 47

Page 50

TERMINAL SETUP

Using the Stylus

2 The stylus can be extended. Use this for touchscreen transactions as shown

in the following illustration.

Figure 42 Extending the Stylus

3 Loop a piece of cable or string (not supplied) through the stylus hole and the

base of the printer cover to secure the stylus.

48 VX 680 INSTALLATION GUIDE

Figure 43 Securing the Stylus to the Terminal

Page 51

Specifications



CHAPTER 3

This chapter discusses power requirements, dimensions, and other specifications of the VX 680 terminal.

Power Rating

DC Power Pack

Temperature

External

Dimensions

12V DC 2.0 A

UL, ITE listed, LPS power supply:

a Input rated: 100-240V AC, 50/60 Hz b Output rated: 12V DC 2.0 A

Barrel connector polarity:

• Operating temperature: 0

• Non-operating temperature: -30

• Relative humidity: 5% to 90%; non-condensing

• Length: 171.5 mm (6.8 in)

• Width: 86 mm (3.4 in)

• Depth: 63 mm (2.5 in)



to 50C (32to 122F)



C to +60C (-4F to 140F) (VX 680 3G)

VX 680 INSTALLATION GUIDE 49

Page 52

SPECIFICATIONS

External Dimensions

50 VX 680 INSTALLATION GUIDE

Page 53

Maintenance

CAUTION

CHAPTER 4

The VX 680 terminal and Base Stations have no user-serviceable parts.

Cleaning the

Terminal

Contacts

Smart Card

Reader

To clean the terminal and Base Station, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.

Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts.

Do not spray cleaners or other solutions directly onto the keypad or terminal display.

Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the VX 680 battery stay clean and unbent.

Avoid touching the contacts of the VX 680 battery and the recessed area on the terminal. Finger oils tarnish contacts, causing bad connections. When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers, clean the contacts.

Do not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider.

VX 680 INSTALLATION GUIDE 51

Page 54

MAINTENANCE

Smart Card Reader

52 VX 680 INSTALLATION GUIDE

Page 55

VeriFone Service and Support

NOTE

For VX 680 terminal problems, contact your local VeriFone representative or service provider.

For VX 680 product service and repair information:

• USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),

Monday - Friday, 8 A.M. - 8 P.M., Eastern time

• International – Contact your VeriFone representative

CHAPTER 5

Returning a

Terminal or

Smart Battery

for Service

To Return a Ter minal

for Service

Before returning a VX 680 terminal, smart battery, or Base Station to VeriFone, you must obtain an MRA number. The following procedure describes how to return one or more VX 680 terminals, smart batteries, or Base Stations for repair or replacement (U.S. customers only).

Customers outside the United States are advised to contact their local VeriFone representative for assistance regarding service, return, or replacement of terminals or batteries.

1 Get the following information from the printed labels on the bottom of each

VX 680 terminal, smart battery, or sled module to be returned:

• Product ID, including the model and part number. For example, “VX 680”

and “M268-XXX-XX-XXX-2.”

• Serial number (S/N nnn-nnn-nnn)

2 Obtain the MRA number(s) by completing one of the following:

a Call VeriFone toll-free within the United States at 1-800-VeriFone and

follow the automated menu options.

• Select the MRA option from the automated message. The MRA

department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.

• Give the MRA representative the information you gathered in Step 1.

If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-9534172 (U.S.).

b Address a fax to “V eriFone MRA De pt.” with the model and part number(s)

• Include a telephone number where you can be reached and your fax

number.

VX 680 INSTALLATION GUIDE 53

Page 56

VERIFONE SERVICE AND SUPPORT

NOTE

Returning a Termi nal or Smart Battery for Service

c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/

contact/contact_form.cfm.

• Address the Subject box with to “VeriFone MRA Dept.”

• Reference the model and part number in the Note box.

One MRA number must be issued for each VX 680 terminal you return to

VeriFone, even if you are returning several of the same model.

3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be

returned.

5 Keep a record of the following items:

• Assigned MRA number(s).

• VeriFone serial number a ssigned to the VX 680 terminal, smart battery, or

base station you are returning for service or repair (terminal serial numbers are located on the bottom of the unit.

• Shipping documentation, such as air bill numbers used to trace the

shipment.

• Model(s) returned (model numbers are located on the VeriFone label on

the bottom of the VX 680 terminal).

54 VX 680 INSTALLATION GUIDE

Page 57

VERIFONE SERVICE AND SUPPORT

Accessories and Documentation

Accessories and

Documentation

Power Pack

Printer Paper

VeriFone Cleaning

Kit

VeriFone produces the following accessories and documentation for the VX 680 terminal. When ordering, please refer to the part number in the left column.

• VeriFone online store at www.store.verifone.com

• USA – VeriFone Customer Development Center, 800-VeriFone (837-4366),

Monday - Friday, 7 A.M. - 8 P.M., Eastern time

• International – Contact your VeriFone representative

Contact your local VeriFone distributor to determine which power pack or power cable fits your needs.

VPN PWR268-001-01-B DC Power Pack (Universal) VPN CBL000-008-03-A AC Power Cable (US)

VPN PPR 268-001-01-A 38 mm (1.49 in) diameter, 57 mm (2.24 in) wide

VPN 02746-01 Cleaning Kit

Spare Battery

USB Host Cable

Modem Dongle

Serial Dongle

Telephone Line

Cable

VPN BPK268-001-01-A VX 680 Spare Battery

VPN CBL268-003-01-A VX 680 USB Host Cable

VPN M267-D80-00 VX 680 Modem Dongle

VPN M267-D08-00 VX 680 Serial Dongle

VPN CBL000-001-01-A 2.1-meter (7-foot) telephone line cable, black,

with modular RJ11-type connectors)

VX 680 I

NSTALLATION GUIDE 55

Page 58

VERIFONE SERVICE AND SUPPORT

Accessories and Documentation

Documentation

VPN DOC268-001 VX 680 Certifications and Regulations Sheet VPN DOC268-002 VX 680 Quick Installation Guide VPN DOC268-004 VX 680 Reference Guide VPN DOC268-005 VX 680 Standard Base Quick Installation Guide VPN DOC268-006 VX 680 Full-Featured Base and Dongle Quick

Installation Guide VPN DOC268-012 VX 680 CDMA Certifications and Regulations Sheet VPN DOC00301 Verix eVo Volume I: Operating System Programmers

Manual VPN DOC00302 Verix eVo Volume II: Operating System and

Communication Programmers Manual VPN DOC00303 Verix eVo Volume III: Operating System Programming

Tools Reference Manual

56 VX 680 INSTALLATION GUIDE

Page 59

CHAPTER 6

NOTE

CAUTION

Troubleshooting

Guidelines

The troubleshooting guidelines provided in the following section are included to help you install and configure your VX 680 terminal successfully. Typical examples of malfunction you may encounter while operating your VX 680 terminal and steps you can take to resolve them are listed in this chapter.

If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance.

The VX 680 terminal comes equipped with tamper-evident labels. The VX 680 unit contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty.

Use only a VeriFone-supplied power pack. Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See

Specifications, for d et a iled power supply sp ecifications.) Obtain the appropriately

rated power supply before continuing with troubleshooting.

Terminal Display

Termin al Does

Not Start

Does Not Show

Correct/

Readable Info

• Ensure that the smart battery charge state is not below the critically low level.

• Recharge or replace the smart battery.

• Ensure that you pressed the green ENTER/ON key for approximately 4

seconds, until the unit lights up.

• Recharge or replace the battery.

• Connect the VX 680 terminal into a known-good power supply (if you have

one) to see if this clears the problem.

• If the problem persists, contact your local VeriFone representative for

assistance.

VX 680 INSTALLATION GUIDE 57

Page 60

TROUBLESHOOTING GUIDELINES

NOTE

Smart Battery Does Not Charge

Smart Battery

Does Not Charge

The VX 680 smart battery must initially receive a full charge to ensure proper operation.

• Allow the VX 680 terminal to remain connected to the power pack for 6 hou rs

to ensure the battery receives a full charge.

• Li-ion batteries are not affected by shallow charging. Furthermore, when the

terminal has no external power source or battery the coin cell battery provides power to the security circuit.

• Uninstalling the battery and unplugging the terminal power pack reduce the

life of the coin cell battery, which does not recharge and must be replaced if drained.

• Conserve battery power by turning the VX 680 terminal off when not in use. If

the terminal will not be used for an extended period of time, keep the Li-ion battery inserted in the terminal, and power up the terminal periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the power cable to the terminal and plugging the power pack into a wall outlet.

• The VX 680 terminal automatically shuts off when the smart battery reaches

the critically low charge state. If this occurs, the smart battery must recharge a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state.

Spare Battery in

Base Station

Does Not Charge

Blank Display

When the spare battery is installed in the base for charging, the Base LED will flash amber if the battery is charging, or stay solid green if the battery is fully charged. If the battery is not charged and the LED does not flash amber, check the contacts on the battery and in the terminal base to make sure they are clean. Also, try charging a known good battery to see if the problem is with the base or with the battery. If the problem persists, contact your local VeriFone representative.

When the VX 680 terminal display screen does not show correct or clearly readable information:

• The battery pack may not be connected properly. Remove and reinstall the

battery pack.

• Check terminal power connection.

• Remove and reapply power to the terminal.

• If the problem persists, contact your local VeriFone service provider.

58 VX 680 INSTALLATION GUIDE

Page 61

TROUBLESHOOTING GUIDELINES

WARNING

Terminal Does Not Dial Out

Terminal Do es

Not Dial Out

Printer Does Not

If the terminal does not dial out:

• Check the telephone line connections.

• Check that the telephone line is working by plugging it into a working

telephone and listening for a dial tone.

• Replace the telephone cable that connects the terminal with a cable you know

is working correctly.

• If the problem persists, contact your local VeriFone service provider.

If the printer does not work properly:

• Make sure the battery is properly installed in the terminal. The printer will not

print if there is no battery in the terminal.

• Check battery status or terminal power connection. The printer will not print if

there is an insufficient charge remaining in the battery to complete the print operation.

• Check if the printer is out of paper (slow red blinking light) and that the roll is

properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding correctly. A solid red indicator light indicates a printer error.

Printer Paper

Jam

• Verify that the printer door is properly latched.

• If the problem persists, contact your VeriFone distributor or service provider.

If paper jams inside the printer:

• Press the button at the bottom of the terminal to unlatch the paper roll cover,

then open the cover.

• Remove the damaged paper from the paper roll and clear the feed

mechanism.

• Install a roll of printer paper, as described in Installing the Paper Roll.

• If the problem persists, it may be due to poor paper quality. Install a new roll of

higher-quality paper.

Poor-quality paper may jam the printer. To order high-quality VeriFone paper,

refer to Accessories and Documentation.

VX 680 I

NSTALLATION GUIDE 59

Page 62

TROUBLESHOOTING GUIDELINES

Keypad Does Not Respond

Keypad Does

Not Respond

Transactions

Fail to Process

If the keypad does not respond properly:

• Check the terminal display. If it displays the wrong character or nothing at all

when you press a key, follow the steps outlined in Transactions Fail to

Process.

• If pressing a function key does not perform the expected action, refer to the

user documentation for that application to ensure you are entering data correctly.

• If the problem persists, contact your local VeriFone representative.

There are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures.

Check the Magnetic Card Reader

• Perform a test transaction using one or more different magnetic stripe cards to

ensure the problem is not a defective card.

• Ensure that you are swiping cards properly. With the VX 680 card reader, the

black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal (see F igure 40).

• Process a transaction manually , using the keypad instead of the card reader. If

the manual transaction works, the problem may be a defective card reader.

• Contact your VeriFone distributor or service provider.

• If the manual transaction does not work, proceed to Check the Telephone

Line.

Check the Smart Card Reader

• Perform a test transaction using several different smart cards to ensure the

problem is not a defective card.

• Ensure that the card is inserted correctly and that the card is not removed

prematurely.

• Ensure the MSAM cards are properly inserted in the cardholders and that the

cardholders are properly secured (see Installing and Replacing MSAM Cards).

• Contact your VeriFone distributor or service provider.

• If the manual transaction does not process, proceed to Check the Telephone

Line.

60 VX 680 INSTALLATION GUIDE

Page 63

TROUBLESHOOTING GUIDELINES

Transactions Fail to Process

Check the Telephone Line

• Disconnect the telephone line from the VX 680 terminal and connect it to a

working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable.

• If the problem appears to be with the telephone line, check with the party you

are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked.

• If the telephone line works, contact your local VeriFone representative for

assistance.

VX 680 I

NSTALLATION GUIDE 61

Page 64

TROUBLESHOOTING GUIDELINES

Transactions Fail to Process

62 VX 680 INSTALLATION GUIDE

Page 65

INDEX

accessories 55

documentation 56 ordering 55 power packs 55 telephone line cord 55 VeriFone cleaning kit 55

Base Station 39 Bluetooth® Comm Base Station

connector sockets mounting the 30 power connection to the 31 requirements 14 telephone line connection to the 31 use of 20

cleaning kit 55 connection ports 17 contact VeriFone 53

dial out problems

troubleshooting

displays

troubleshooting

documentation 55

acronym definitions 7 conventions 6 ordering 56

57, 58

electrical considerations 14, 23 electrostatic discharges 23

prevention 23

environmental factors 14

HDMI 7, 21

installation 9

connecting the terminal power pack 37 connecting the terminal to a telephone line 21 MSAM cardholders 23 MSAM cards 23 terminal location 14 unpacking the shipping carton 15

keypads

troubleshooting

maintenance

cleaning the terminal cleaning the terminal contacts 51 returning a battery for repair or replacement 53

returning a terminal for repair or replacement 53 MSAM cardholders 23 MSAM cards 23

paper jams

troubleshooting paper rolls

for thermal printers

installation 22 power adapter cables 17 power packs

AC version

connecting 37

DC version 55

ordering 55 printers

troubleshooting

22, 59

full-feature Base Station 39, 40

VX 680 INSTALLATION GUIDE 63

Page 66

INDEX

RS232 UART 20

service

returning a battery for repair or replacement returning a terminal for repair or replacement 53

SIM cards

for GSM models

smart battery

battery life charging 38 conserving power 34 disposal 38 features 33 installation 36 recharging 38 troubleshooting 58

spare batteries

charging on the Full-Featured Base Station

specifications

DC power pack power 49 temperature 49

standard Base Station 39

technical support

contacting VeriFone returning a battery for repair or replacement 53 returning a terminal for repair or replacement 53

telephone line connections 21 telephone line cords

ordering

terminal features

general

terminals

accessories benefits 10 cleaning 51 documentation 55 electrical considerations 14 environmental factors 14 features 16 repair 53

replacement 53 service and support 53 troubleshooting 57, 58

thermal printer paper

storage

thermal printers

about the thermal printer paper paper jams 59 troubleshooting 59

transactions

Bluetooth® smart cards 46 wireless 45, 46

troubleshooting

batteries displays 57, 58 guidelines 57 keypads 60 printers 59 terminal transactions 60 terminals 57, 59

USB dongles

modem

serial 20 USB host cable 18, 55 USB serial dongles 20

Vx670

Bluetooth® support

29, 33–??

wireless transactions 46

22, 59

64 VX 680 INSTALLATION GUIDE

Page 67

INDEX

VX 680 I

NSTALLATION GUIDE 65

Page 68

VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA 1-800-VERIFONE

www.verifone.com

VX 680

Installation Guide

VeriFone Part Number DOC268-003-EN-E, Revision E.1

Verifone VX680WCDMA User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

CONTENTS

PREFACE

Audience

Organization

Conventions and Acronyms

Table 1 Document Conventions

Acronym Definitions

Terminal Overview

Features and Benefits

Features at a Glance

Security

Terminal Setup

Selecting Terminal Location

Unpacking the Shipping Carton

Examining Terminal Features

Front Panel

Examining Connection Ports

USB Host Cable

Multi-port Adapter

USB Modem Dongle

Establishing Telephon e Line Connections

Installing the Paper Roll

Installing and Replacing MSAM Cards

Installing the SIM or R-UIM Card (GPRS, CDMA, and 3G Models)

Installing and Replacing SD Card

VX 680 Bluetooth Support

Figure 23 Mounting the Bluetooth AP Charging Base Station

VX 680 3G and GPS Support

GPS Receiver

Connecting by 3G

Battery Behavior (No Power Cable)

Manual Startup

Manual Shutdown

Installing the Smart Battery

Connecting the Terminal Power Pack

Charging the Smart Battery

Battery Life

Using the Base Station

Powering Up the Base Station

Mounting the Terminal Onto the Base Station

Attaching the USB Dongles to the Base Station

Conducting Wireless Transactions

Using the Magnetic Card Reader

Using the Stylus

Specifications

Power Rating

DC Power Pack

Temperature

Maintenance

VeriFone Service and Support

Accessories and Documentation

Power Pack

Printer Paper

Spare Battery

USB Host Cable

Modem Dongle

Serial Dongle

Documentation

Smart Battery Does Not Charge

Blank Display

Terminal Does Not Dial Out

Keypad Does Not Respond

INDEX