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VX680GPRS
Users Manual
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Verifone VX680GPRS Users Manual

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Vx680
Installation Guide
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VeriFone Part Number DOC268-003-EN-A, Revision A.3
Vx680 Installation Guide
© 2009 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc.
The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.”
VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
WARNING
Do not dispose of the Vx680 Li-ion smart battery in a fire. Li-ion batte ries must be recycle d or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.
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VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
1-800-VERIFONE
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www.verifone.com
VeriFo ne Part Number DOC268-003-EN-A, Revision A.3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
CHAPTER 1
Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
CHAPTER 2
Terminal Setup Selecting Terminal Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
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Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Considerations for Bluetooth® Comm Base Station. . . . . . . . . . . . . . . . . . . 16
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Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Examining Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Power Adapter Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
USB Host Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Multiport Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
USB Modem Dongle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
USB Serial Dongle (RS232 UART). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Bluetooth
Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
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680 Bluetooth® Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Bluetooth Mounting the Bluetooth Power Connection to the Bluetooth
Telephone Line Connection to the Bluetooth
Installing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Installing/Replacing SIM Card (GSM/GPRS Models Only) . . . . . . . . . . . . . . . . 31
Using the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Smart Battery Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Battery Behavior (No Power Cable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Manual Shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
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Comm Base Station (for Bluetooth® variant) . . . . . . . . . . . . . . . 21
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Comm Base Station Connector Sockets . . . . . . . . . . . . . . . . . . 23
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Comm Base Station . . . . . . . . . . . . . . . . . . . . . . . 24
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Comm Base Station . . . . . . . . . . . . . . 25
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Comm Base Station. . . . . . . 25
VX680 INSTALLATION GUIDE 3
CONTEN TS
VeriFone Service
Installing the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Charging the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Standard Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Full-Feature Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Powering Up the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Placing the Terminal Onto the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Attaching the USB Dongles to the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . 39
Charging the Spare Battery on the Base Station . . . . . . . . . . . . . . . . . . . . . . . . 40
Conducting Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Conducting Smart Card Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Conducting Bluetooth
Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
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CHAPTER 4
Maintenance Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
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Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
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Returning a Terminal or Smart Battery for Service. . . . . . . . . . . . . . . . . . . . . . . 49
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Spare Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
USB Host Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Modem Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Serial Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Telephone Line Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
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Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
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CHAPTER 6
Troubleshooting
Guidelines
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CONTEN TS
Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Terminal Display Does not Show Correct/Readable Info. . . . . . . . . . . . . . . . . . 53
Terminal is Unable to Go Online and Displays Connection Failure (for Bluetooth®
variant) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Smart Battery Will Not Charge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Spare Battery in Base Station Will Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . 54
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Printer Does Not Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Printer Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
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VX680 INSTALLATION GUIDE 5
CONTEN TS
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PREFACE
This guide is your primary source of information for setting up and installing the
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680 terminal.
Audience
Organization
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Related
Documentation
This guide is useful for anyone installing and configuring a Vx680 terminal. Basic descriptions of the terminal features are also provided.
This guide is organized as follows:
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Chapter 1, Terminal Overview. Provides an overview of the V
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Chapter 2, Terminal Setup. Explains how to set up and install the V
It tells you how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
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680 terminal.
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Chapter 4, Maintenance. Explains how to maintain your V
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Chapter 5, VeriFone Service and Support. Provides information on contacting
your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone.
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Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in terminal installation and configuration. To learn more about the Vx680 terminal, refer to the following set of documents:
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680 terminal.
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680 terminal.
x
680 terminal.
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Vx680 Certifications and Regulations Sheet
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VPN DOC268-001-EN-A
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680 Quick Installation Guide
VPN DOC268-002-EN-A
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680 Reference Manual
V
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680 Full-Featured Base and Dongle Quick
V Installation Guide
x
V
680 Standard Base Quick Installation Guide
Verix EOS Volume I: Operating System Programming Manual
Verix EOS Volume II: Operating System and Communications Programmers Manual
Verix EOS Volume III: Operating System Programming Tools Reference Manual
VPN DOC268-004-EN-A VPN DOC268-006-EN-A
VPN DOC268-005-EN-A VPN DOC00301
VPN DOC00302
VPN DOC00303
VX680 INSTALLATION GUIDE 7
PREFACE
Conventions and Acronyms
Conventions and
Acronyms
Document
Conventions
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Acronym Definitions
This section describes the conventions and acronyms used in this guide.
V arious conventions are used to help you quickly identify special formatting. Table
1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms
that are cross referenced.
Italics Italic typeface indicates
book titles or emphasis.
Courier The courier type face is
NOTE
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used while specifying onscreen text, such as text that you would enter at a
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command prompt, or to provide an URL.
The pencil icon is used to highlight important
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information.
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See Conventions and Acronyms.
You must install a roll of thermal­sensitive paper in the printer.
http://www.verifone.com
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RS-232-type devices do not work with the PINpad port.
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CAUTION
WARNING
Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions.
Table 2 Acronym Definitions
The caution symbol indicates possible hardware or software failure, or loss of data.
The lightning symbol is used as a warning when bodily injury might occur.
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The terminal is not waterproof or dustproof, and is intended for indoor use only.
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8 V
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680 INSTALLATION GUIDE
Acronym Definitions
AC Alternating Current CDMA Code Division Multiple Access EMV Europay MasterCard and VISA GPRS General Packet Radio Service GSM Global System for Mobile Communication HDMI High-Definition Multimedia Interface ITP Internal Thermal Printer LCD Liquid Crystal Display
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Table 2 Acronym Definitions
Acronym Definitions
LED Light Emitting Diode MRA Merchandise Return Authorization MSAM Micromodule-Size Security Access Module PED PIN-Entry Devices PIN Personal Identification Number RJ45 Registered Jack 45 RS-232 Recommended Standard 232 SAM Security Access Module SIM Subscriber Identity Module UART Universal Asynchronous Transmitter/Receiver USB Universal Serial Bus VPN VeriFone Part Number Wi-Fi Wireless Fidelity
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PREFACE
Conventions and Acronyms
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680 INSTALLATION GUIDE 9
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PREFACE
Conventions and Acronyms
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680 INSTALLATION GUIDE
Terminal Overview
This chapter provides a brief description of the Vx680 terminal, the smallest all-in­one wireless handheld payment device. This terminal packs a wallop: large color/ touch display, blazing fast processor, abundant memory, the latest PCI 2.0
security, and integrated contactless; all in the same familiar small V factor.
The V comfortably to the hands and is ideal for consumer-facing applications. It features a vibrant colored 3.5” TFT QVGA display and a backlit spill-resistant keypad. It supports a variety of communications technologies including: 802.11g WiFI with
WPA2 security support, GPRS, Bluetooth
NOTE
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VeriFone ships variants of the Vx680 terminal for different markets. Your terminal
may have a different configuration. The following devices may or may not be
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present: a smart card reader, zero or three MSAM cardholders, and/or a SIM cardholder.
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CHAPTER 1
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670 form
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680 terminal is a portable, battery-powered device designed to fit
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wireless technology, and CDMA.
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Figure 1 The V
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VX680 INSTALLATION GUIDE 11
TERMINAL OVERVIEW
Features and Benefits
Features at a glance
Features and
Benefits
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• 400 mHz ARM11 RISC processor
delivers power and usability in a
convenient “hand-over” design
• Multi-application operating
environment
• Advanced memory architecture to
meet tomorrow’s needs with support
for 192 MB
• Backward compatibility with
VeriFone solutions help reduces
development costs
• Drop resistant design minimizes
breakage
• 32-bit processing and multi-tasking
capabilities
• Security architecture exceeds
specifications for PCI-PED and
sophisticated file authentication
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Vx680 terminals provide the right combination of features and functions including
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a triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad, color/touch display, optional contactless support, and a quiet yet fast internal
thermal printer (ITP).
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• Securely supports and runs payment
and value-added applications along with signature capture
• Offers unsurpassed performance on
EMV smart card transactions
• Max UI design provides large 3.5”
color QVGA display, and large blue
backlit keys for easier viewing
• Adds vibrant color and touchscreen
to the smallest purpose-built wireless payment device
• Multiple connectivity and
Contactless options
• Spill-resistant design forces liquid
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down and off the front of the terminal
• USB support for VeriFone peripheral
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Exceptional Ease of
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Use
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• Lightweight (less than 1 pound), tapered design, compact, stylish and the
ergonomic balance allows convenient terminal hand-off to the consumer for
PIN entry or other input
• Large 3.5” color TFT display for boundless application possibilities and easy
readability under diverse lighting conditions
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• Large, well-placed and blue backlit keys provide improved tactile response to
simplify usage and minimize finger slips
• 38 mm diameter paper roll with a trouble-free, drop-in, “clam shell” loading and
dual tear bar that allows receipts to be ripped in any direction
• Quiet, fast integrated thermal printer with a rear placement to maximize the
user interface area
• Vertical magnetic stripe card reader with an extended blade for optimal card
reading
• Touchscreen for icon-based applications or electronic signature capture
support
• Optional hands-free holster is available that fits to the server’s or clerk’s belt
so that the POS device can be quickly removed and easily handed to the
customer
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TERMINAL OVERVIEW
Features and Benefits
Performance and
Durability
Security
Contactless
Capability
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• Powerful 400 mHz ARM11 processing completes transactions in seconds
• High-capacity 7.2 V 1800 mA lithium-ion battery can easily be swapped with
one hand
• Standard base for drop-and-go charging or optional full-featured base with
spare battery charging
• With USB ports for connection to supported USB peripherals
• Rounded corners and drop resistant to 3 feet on concrete floor to minimize
breakage
• Sealed MSR blade that locks out moisture for outstanding spill resistance
• 192 MB of memory with optional removable SD flash memory
• PCI PED 2.0 approved for debit and other PIN-based transactions
• EMV Level 1 and 2 Type Approval
• Tamper-resistant contruction, SSL protocols, and VeriShield file authentication
• Latest WPA2 Wi-Fi security and supports VeriShield Protect encryption
implementations
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• Advanced contactless architecture that future-proofs investment with a single
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contactless interface (SingleCl), SoftSAMs, and side-by-side application
architecture
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Communication
Technology
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• On-screen tap zone (CTLS logo) for optimized user experience
• Contactless version accepts EMV and mag-stripe contactless payments as
well as PIN-based transactions
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• V
680 GPRS and 3G: Long-range wireless payment for retailers that have no
physical location limitations
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• V
680 CDMA: Long-range wireless payment for Non-GPRS coverage areas
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• V
680 Wi-Fi: Ideal for retailers that need multiple wireless devices and
traditionally have an existing IP infrastracture
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• V
680 Bluetooth® : Simple, plug-and-play installation for locations that need
short-range wireless capability
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680 INSTALLATION GUIDE 13
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TERMINAL OVERVIEW
Features and Benefits
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14 V
X
680 INSTALLATION GUIDE
Terminal Setup
CHAPTER 2
This chapter describes the terminal setup procedure. You will learn about:
• Selecting Terminal Location.
• Unpacking the Shipping Carton.
• Examining Terminal Features.
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• Examining Connection Ports.
• Establishing Telephone Line Connections.
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• V
680 Bluetooth® Support.
• Installing the Paper Roll.
• Installing/Replacing MSAM Cards.
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• Installing/Replacing SIM Card (GSM/GPRS Models Only).
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• Using the Smart Battery.
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• Battery Behavior (No Power Cable).
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• Installing the Smart Battery.
• Charging the Smart Battery.
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• Connecting the Terminal Power Pack.
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• Using the Base Station.
• Placing the Terminal Onto the Base Station.
• Attaching the USB Dongles to the Base Station.
• Charging the Spare Battery on the Base Station.
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Selecting
Terminal
Location
Environmental
Factors
• Conducting Wireless Transactions.
• Conducting Smart Card Transactions.
• Conducting Bluetooth
• Using the Magnetic Card Reader.
Use the following guidelines when selecting a location for your Vx680 terminal.
• The V
x
680 unit is a portable terminal. Select a flat support surface, such as a
countertop or table, to keep the terminal safe in between uses.
®
Transactions.
VX680 INSTALLATION GUIDE 15
TERMINAL SETUP
Unpacking the Shipping Carton
• Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
• Keep the terminal away from direct sunlight and anything that radiates heat,
such as a stove or motor.
• Do not use the terminal outdoors.
CAUTION
Electrical
Considerations
Considerations for
Bluetooth® Comm
Base Station
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Unpacking the
Shipping Carton
To unpack the
Shipping Carton
The terminal is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
• Avoid using this product during electrical storms.
• Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
• Do not use the terminal near water or in moist conditions.
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The Bluetooth® Comm Base Station requires the following:
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• A power source within two meters.
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• A telephone socket within three meters (for PSTN version).
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• A location with minimal obstruction for communicating with terminals.
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®
Comm Base Station be installed two
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.
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• It is recommended that the Bluetooth
meters from the ground to allow the LEDs to be seen, and the state of the
connection to be confirmed. Open the shipping carton and carefully inspect its conten ts for possible t ampering
or shipping damage. The V may cause the terminal to cease to function properly.
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680 device is a secure product and any tampering
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1 Remove and inspect the following items:
• Terminal
16 V
X
680 INSTALLATION GUIDE
• Power pack
• Telephone line cable
• Power cable
• Battery pack
• Paper roll
2 Remove all plastic wrapping from the terminal and other components.
3 Remove the clear protective film from the LCD screen.
TERMINAL SETUP
Examining Terminal Features
CAUTION
Examining
Terminal
Features
INTERNAL THERMAL
PRINTER (AT THE BACK)
INDICATOR LED
TERMINAL DISPLAY / TOUCHSCREEN
Do not use a terminal that has been damaged or tampered with. The
x
V
680 terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately.
4 Save the shipping carton and packing material for future repacking or moving
the terminal.
Before you continue the installation process, notice the features of the
x
680 terminal (see Figure 2).
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TELEPHONE-STYLE
KEYPAD
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INDICATOR LED
MAGNETIC CARD
READER
Front Panel
CANCEL KEY
Figure 2 V
The front panel includes the following features:
• A Large 3.5” color TFT and touchscreen display.
x
680 Terminal Features (Front Panel)
ENTER KEY
CLEAR KEY
SMART CARD READER
X
680 INSTALLATION GUIDE 17
V
TERMINAL SETUP
Examining Connection Ports
• Two types of keys: a A 12-key, telephone-style keypad (keypads may vary in style). b Three color-coded function keys below the
keypad (icons at right; from left to right:
CLEAR, ENTER).
• A magnetic card reader, built into the right side. Swipe the card using the
proper direction, with the magnetic stripe down and facing inward, toward the keypad.
• A green indicator LED indicates power is ON.
• Four indicator LEDs above the terminal display that indicate what process is
being done.
CANCEL,
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NOTE
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Examining
Connection
Ports
• An internal thermal printer at the back of the terminal.
• A smart card reader , built into the fro nt of the termina l. For directions on how
to use a smart card, see Conducting Smart Card Transactions.
• A SAM (security access module) compartment, built into the bottom of the
terminal. The V value card programs or other merchant card requirements.
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VeriFone ships variants of the Vx680 terminal for different markets. Your terminal
may have a different configuration. The following devices may or may not be
present: a smart card reader, or an MSAM cardholder. However, the basic
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processes described in this guide remain the same, regardless of terminal configuration.
The Vx680 terminal has one primary port that supports different peripherals through the use of various cables.
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680 terminal contains an MSAM cardholder to support stored-
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18 V
X
680 INSTALLATION GUIDE
Figure 3 The V
x
680 Primary Port (Bottom View)
TERMINAL SETUP
Examining Connection Ports
Power Adapter
Cable
USB Host Cable
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Each Vx680 terminal comes with a power adapter cable (VPN 08641-01-R) that completes the connection between the power pack and the terminal.
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Figure 4 Power Adapter Cable Connection to a V
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The Vx680 terminal also provides a 2-Wire USB Host port (VPN 08640-01-R) to
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support for external peripherals. A connector adaptor provides for standard USB host connection for the Modem Dongle or the RS232 UART Dongle.
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x
680 Terminal
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Figure 5 USB Host Cable Connection to a V
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x
680 Terminal
X
680 INSTALLATION GUIDE 19
V
TERMINAL SETUP
Examining Connection Ports
Multiport Adapter
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An optional multiport adapter (VPN 08643-01-R) provides connectivity for power, USB Host, USB Device, and COM1 (RS232 UART). This cable is used only for deployment or development purposes.
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USB Modem Dongle
USB Serial Dongle
(RS232 UART)
NOTE
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Figure 6 Multiport Adapter Connection to a V
x
680 Terminal
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Other cables are available for different purposes. Check with your local VeriFone
representative for further information.
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Use the M26-D10-00 USB Modem Dongle to provide the Vx680 terminal with modem communication over a telephone line at speeds of up to 33,600 bp s. It can also be connected to the full-feature Base Station when the terminal is in the station (see Attaching the USB Dongles to the Base Station).
The USB Serial Dongle (VPN M267-D01-00) may be purchased with the Vx680 terminal. It is designed to accommodate the RJ45 connector. The USB Serial Dongle can also be connected to the full-feature Base S tation wh en the terminal is placed in the station (see Attaching the USB Dongles to the Base Station).
A Base Station may be purchased with the Vx680 terminal or purchased as a separate option full-feature Base Station has two USB host ports for external dongles as well as a battery charger slot for charging an extra lithium-ion battery pack. A standard Base Station does not have any USB ports and is capable of charging the terminal only and not the extra battery pack.
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20 V
X
680 INSTALLATION GUIDE
TERMINAL SETUP
Establishing Telephon e Line Connections
Establishing
Telephone Line
Connections
WARNING
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To connect a telephone line:
1 Connect one end of the telephone cable to the USB Modem Dongle. 2 Connect the USB Modem Dongle to the terminal using the mini-HDMI
Connector (VPN 08640-01-R).
3 Route the other end of the telephone cable directly to a telephone wall jack.
To reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cable.
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Figure 8 V
USB HOST CABLE
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USB MODEM DONGLE
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x
680 USB Modem Dongle Connection
22 V
X
680 INSTALLATION GUIDE
TERMINAL SETUP
Installing the Paper Roll
Installing the
Paper Roll
CAUTION
To Install a Paper Roll
V
A fast, quiet thermal printer is built into the Vx680 terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer.
The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24 inches) wide and 38 millimeters in diameter. A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction.
Poor-quality paper can jam the printer and create excessive paper dust. To order
high-quality VeriFone paper, refer to Accessories and Documentation.
Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper.
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges in the print area.
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1 Gently pull the latch located on the bottom of the terminal to unlock the paper
roll cover.
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Figure 13 Unlocking the Printer Cover
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680 INSTALLATION GUIDE 27
V
TERMINAL SETUP
Installing the Paper Roll
2 Lift the printer cover up and back.
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Figure 14 Opening the Printer Cover
3 Remove any partial roll of paper in the printer tray by lifting it up. 4 Loosen the glued leading edge of the paper or remove the protective strip
from the new roll of paper. Unwind the paper roll past any glue residue.
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5 Hold the roll so the paper feeds from the bottom of the roll when the terminal is
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inverted (see Figure 15).
6 Drop the paper roll into the printer tray.
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28 V
X
680 INSTALLATION GUIDE
Figure 15 Loading Paper Roll
7 Pull paper up past the glue residue on the paper roll.
TERMINAL SETUP
Installing/Replacing MSAM Cards
8 Close the paper roll cover by gently pressing directly on the cover until it clicks
shut, allowing a small amount of paper p ast the glue residue to extend out side the printer door.
CAUTION
V
Installing/
Replacing MSAM
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CAUTION
To prevent damaging the print roller, always gently press down on the paper roll cover to close it.
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Figure 16 Closing Paper Roll Cover
9 Tear the paper off against the serrated plastic strip in the printer.
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When you first receive your Vx680 terminal, you may need to install an MSAM card or you may need to replace old cards.
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Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap.
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To Install/Replace
MSAM
CAUTION
1 Power off the terminal.
It is very important that the terminal is powered off before removing the battery.
2 Place the terminal upside down on a soft, clean surface to protect the display
from scratches.
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680 INSTALLATION GUIDE 29
V
TERMINAL SETUP
Installing/Replacing MSAM Cards
3 Remove the battery.
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Figure 17 Removing the Smart Battery
4 After removing the battery, the MSAM compartment is exposed. 5 Remove any previously installed MSAM card by sliding the card from the
MSAM cardholder.
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6 Install an MSAM card by aligning the card and carefully sliding it within the
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guides on the cover until it is fully inserted (see Figure 18).
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30 V
NOTE
X
680 INSTALLATION GUIDE
Figure 18 Installing MSAM Card
Before inserting the MSAM card, position it as shown in Figure 18, wit h th e card’s gold contacts facing the smart card reader end of the terminal. The cardholder connector base has a set of contacts and a notch on one corner to ensure the MSAM card is positioned correctly. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way. The MSAM compartment door will not close properly if the MSAM card is installed incorrectly.
7 Install the battery (see Figure 21).
TERMINAL SETUP
Installing/Replacing SIM Card (GSM/GPRS Models Only)
Installing/
Replacing SIM
Card (GSM/
GPRS Models
Only)
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The Vx680 terminal supports the installation of a SIM (Subscriber Identity Mo dule) card. Use the following procedure to replace or install a SIM card.
1 Place the terminal upside down on a soft, clean surface to protect the lens
from scratches.
2 Remove the battery.
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Figure 19 Removing the Smart Battery
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3 After removing the battery, the SIM compartment is exposed. The SIM card
holder is labeled RADIO SIM.
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4 Insert the SIM into the cardholder.
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There is only one SIM slot and one SAM slot. Make sure you insert the SIM card
into the SIM slot, as shown in Figure 20.
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Figure 20 Inserting SIM Card
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5 Install the battery (see Figure 21).
X
680 INSTALLATION GUIDE 31
V
TERMINAL SETUP
Using the Smart Battery
Using the Smart
Battery
NOTE
Smart Battery
Features
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NOTE
The Vx680 terminal uses a Li-ion smart battery (see Accessories and
Documentation for ordering information). The internal logic of the smart battery
prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable).
The Vx680 terminal will operate on battery power or on power pack power. The smart battery charger in the terminal will be active whenever the power pack is connected.
The following are features of the smart battery:
• Two Li-ion cells
• A fuel gauge module that:
• monitors state of charge (voltage and percentage of capacity),
• communicates with the terminal (charge parameters and status),
• determines full charge capacity (on charge cycle and uninterrupted
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• automatically shuts down when cell voltage is extremely low.
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discharge cycle), and
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• A safety circuit that:
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• Lithium-ion batteries are not affected by shallow charging. Furthermore, when
• Uninstalling the battery and unplugging the terminal power pack reduce the
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• prevents cell damage from overcharge, over-discharge, or overheating,
and
.
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• activates when the battery is left in an unused terminal for extended
periods.
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the terminal has no external power source or smart battery, the coin cell battery provides power to the security circuit.
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life of the coin cell battery, which does not recharge and must be replaced if drained.
32 V
X
680 INSTALLATION GUIDE
• Conserve battery power by turning the V
the terminal is not to be used for an extended period of time, keep the Lithium­ion battery inserted in the terminal, and power up the terminal periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the power cable to the terminal and plugging the power pack into a wall outlet.
x
680 terminal off when not in use. If
TERMINAL SETUP
Battery Behavior (No Power Cable)
Battery Behavior
(No Power
Cable)
Manual Startup
NOTE
NOTE
Manual Shutdown
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If you connect the Vx680 to a non-battery power source, the terminal shifts to cabled power mode and starts up automatically, regardless of the battery charge state.
Hold the green key down for about 4 seconds until the terminal displays the startup screen.
The 4-second power-up delay is for preventing terminal startup if the green key is accidentally held down. The time required to hold the green key down to power up the terminal is configurable (for more information, see the V Manual – VPN
When the terminal has power , the terminal light s are activated and the green LED indicator remains lit.
If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, VeriFone copyright screen.
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Hold the red key down for about 4 seconds until the terminal displays the
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shutdown verification screen. Keep holding the red key until the V shuts down.
DOC268-004-EN-A).
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DOWNLOAD NEEDED appears on screen after the initial
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x
680 Reference
x
680 terminal
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• The 4-second shutdown delay is for preventing terminal shutdown if the red
key is accidentally held down. The time required to hold the red key down to
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A
shut down the terminal is configurable (for more information, see the V Reference Manual – VPN
• When the terminal has no power, the screen is blank and the green LED
indicator is not lit.
DOC268-004-EN-A).
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x
680
X
680 INSTALLATION GUIDE 33
V
TERMINAL SETUP
Installing the Smart Battery
Installing the
Smart Battery
Removal
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The Vx680 smart battery fits in a slot on the back of the Vx680 terminal, as shown in Figure 21. The locking tab clicks when t he battery is in place. The slot is keyed, so that there is only one way to insert the battery.
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Figure 21 Installing the Smart Battery
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To remove the Vx680 smart battery, press the locking tab and pull the smart battery from its slot.
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Figure 22 Detaching the Smart Battery from the V
x
680 Terminal
34 V
X
680 INSTALLATION GUIDE
TERMINAL SETUP
Connecting the Terminal Power Pack
Connecting the
Terminal Power
Pack
CAUTION
To Connect the
Terminal Power Pack
V
When you have finished installing the smart battery, you are ready to connect the
x
V
680 terminal to the provided power source for initial charging.
Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3,Specifications for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.
The Vx680 unit comes with a universal input power pack capable of operating from voltages of 100VAC to 240VAC.
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1 Insert the round barrel connector into the power port in the connector, as
shown in Figure 23.
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WARNING
NOTE
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Figure 23 V
2 Insert the AC power cable into the power pack. 3 Plug the AC power cable into a wall outlet or powered surge protector.
Do not plug the power pack into an outdoor outlet or operate the terminal outdoors.
During a transaction, disconnecting the power by removing the battery or unplugging the terminal from a wall power while at very low battery charge may cause transaction data files not yet stored in the terminal memory to be lost.
To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
When the terminal has power, the terminal lights are activated and the LED indicator remains lit.
x
680 Power Pack Connection
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680 INSTALLATION GUIDE 35
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TERMINAL SETUP
Charging the Smart Battery
If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, VeriFone copyright screen.
DOWNLOAD NEEDED appears on screen after the initial
Charging the
Smart Battery
NOTE
NOTE
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Battery Life
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WARNING
After unpacking your Vx680 terminal, install the battery and connect the power pack to the unit for 6 hours or until fully charged.
The Vx680 terminal’s smart battery is also charged when the terminal is in the Base Station. For more information, see Placing the Terminal Onto the Base
Station.
The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation.
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The Vx680 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must be recharged fo r a minimum of 1/2 hour before it can power the terminal. It may take several
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recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state.
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The Vx680 smart battery can be charged and discharged hundreds of times, but
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will eventually wear out. When operating times are noticeably shorter than usual, it is time to buy a new battery (see Accessories and Documentation for ordering information).
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Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly . Do not dispose of Li-ion batteries in municip al waste sites.
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36 V
X
680 INSTALLATION GUIDE
TERMINAL SETUP
Using the Base Station
Using the Base
Station
Standard Base
Station
V
The primary purpose of the Base Station is to charge the terminal battery and provide a docking station for the terminal after being used in pay-at-table environments. The Base S t ation can be positioned on a countertop or mounted to the wall.
There are two types of Base Stations, the standard model and the full-feature model.
The standard Base Station can charge the Vx680 terminal. However, it does not have any external ports and has a single LCD to indicate power status.
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Full-Feature Base
C
Station
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Figure 24 The V
The full-feature Base Station can charge the Vx680 terminal while charging an extra battery pack. In addition, it has two USB ports for external dongles, together with one LED for power indication and another LED for the charger status.
x
680 Standard Base Station
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Figure 25 The V
x
680 Full-Feature Base Station
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680 INSTALLATION GUIDE 37
V
TERMINAL SETUP
Using the Base Station
For more information on charging the spare battery on the full-feature Base Station and connecting external dongles to the USB ports, see Charging the
Spare Battery on the Base Station and Attaching the USB Dongles to the Base Station.
Powering Up the
Base Station
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Use the procedure in this section to connect the Vx680 Base Station to a power source.
1 Insert the round barrel connector of the power pack into the power port at the
back of the Base Station.
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Figure 26 Connecting the Base Station to a Power Source
2 Insert the AC power cable into the power pack.
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3 Plug the AC power cable into a wall outlet or power surge protector.
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4 Confirm that the Base Station is powered up as indicated by the solid green
LED.
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38 V
X
680 INSTALLATION GUIDE
TERMINAL SETUP
Placing the Terminal Ont o the Base Station
Placing the
Terminal Onto
the Base Station
NOTE
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WARNING
Attaching the
USB Dongles to
the Base Station
The Vx680 terminal can be placed on the Base Station when not in use for continuous charging of its battery . External peripherals can also be att ached to the terminal via USB dongles while it is on the Base Station (see Attaching the USB
Dongles to the Base Station).
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Figure 27 Placing the V
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The full-feature Base Station can also charge a spare battery while it charges the
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battery attached to the terminal (see Charging the Spare Battery on the Base
Station).
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To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors.
Disconnecting the power during a transaction may cause transaction data files
not yet stored in terminal memory to be lost.
While the Vx680 terminal is resting on the Base Station, you can drive external peripherals through the use of USB dongles. Only one Modem Dongle and one Serial Dongle can be connected to the Base Station. A second Modem Dongle or a second Serial Dongle will be ignored by the terminal.
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680 terminal onto the Base Station
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NOTE
The full-feature Base Station has USB ports for two external dongles. The
standard Base Station does not have USB ports.
X
680 INSTALLATION GUIDE 39
V
TERMINAL SETUP
Charging the Spare Battery on the Base Station
1 Insert the USB dongle into the USB port located at the back of the Base
Station.
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Charging the
Spare Battery on
the Base Station
O
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Figure 28 Inserting External Dongle Into USB Port
2 After inserting the external dongle into the USB port, place the V
onto the Base Station (see Powering Up the Base Station).
R
3 Connect the peripheral to the external dongle.
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x
680 terminal
The full-feature Base Station can charge the Vx680 terminal while charging an
N
extra battery pack.
1 Connect the Base Station to a power source (see Powering Up the Base
N
A
Station)
2 Place the spare battery pack onto the Base Station as shown in Figure 29.
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R
.
3
40 V
X
680 INSTALLATION GUIDE
Figure 29 Putting Spare Battery Pack Into the Base Station
TERMINAL SETUP
Conducting Wireless Transactions
Conducting
Wireless
Transactions
V
O
C
Conducting
Smart Card
Transactions
To Conduct a Smart
Card Transaction
3 Place the V
installed battery packs at the same time.
x
680 terminal onto the Base Station to charge both the spare and
E
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N
IA
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Figure 30 Charging the Spare and Installed Battery Simultaneously
E
To conduct a wireless transaction:
N
• Ensure the terminal is in an optimal position for transmitting.
• Follow the on-screen instructions provided with your application.
The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction.
1 Position a smart card with the contacts facing upward (see Figure 31). 2 Insert the smart card into the smart card reader slot in a smooth, continuous
motion until it seats firmly.
D
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V
S
O
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A
.
3
X
680 INSTALLATION GUIDE 41
V
TERMINAL SETUP
Conducting Bluetooth® Transactions
3 Remove the card only when the application indicates the transaction is
complete.
CAUTION
Conducting
Bluetooth
Transactions
V
O
C
Using the
Magnetic Card
Reader
To Conduct a Credit/
Debit Card
Transaction
E
L
N
O
IA
A
N
®
Comm Base Station not more
3
.
Figure 31 Inserting a Smart Card
Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction.
R
E
To conduct a Bluetooth® transaction:
®
N
• Ensure the terminal is paired with a Bluetooth
than 100 meters away.
• Follow the on-screen instructions provided with your application.
The Vx680 terminal supports credit/debit card transactions.
F
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V
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S
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I
R
1 Position a magnetic card with the stripe in the card reader and facing inward,
toward the keypad.
2 To ensure a prope r read of the magnetic swipe card, the user should insert the
magnetic card from the top of the unit, as shown in Figure 32.
42 V
X
680 INSTALLATION GUIDE
3 Swipe the card through the magnetic card reader.
TERMINAL SETUP
Using the Magnetic Card Reader
C
V
O
Figure 32 Using the Magnetic Card Reader
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680 INSTALLATION GUIDE 43
V
TERMINAL SETUP
Using the Magnetic Card Reader
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44 V
X
680 INSTALLATION GUIDE
Specifications
CHAPTER 3
This chapter discusses power requirements, dimensions, and other specifications
x
of the V
680 terminal.
Power
DC Power Pack
Temperature
V
External
Dimensions
O
C
12V DC 2.0 A
UL, ITE listed, LPS power supply:
E
a Input rated: 100 - 240V AC, 50/60 Hz b Output rated: 12V DC 2.0 A
Barrel connector polarity:
F
O
I
R
E
• Operating temperature: -10
• Relative humidity: 5% to 90%; non-condensing
N
• Length: 168 mm (6.6 in)
• Width: 82 mm (3.2 in)
• Depth: 58 mm (2.3 in)
D
I
E
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R
N
N
°
to 50° C (14° to 122° F)
N
O
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VX680 INSTALLATION GUIDE 45
SPECIFICATIONS
External Dimensions
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46 V
X
680 INSTALLATION GUIDE
Maintenance
CHAPTER 4
The Vx680 terminal and base stations have no user-maintainable parts.
Cleaning the
Terminal
CAUTION
Terminal
Contacts
CAUTION
V
O
C
Smart Card
Reader
To clean the terminal and base station, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts.
E
L
N
Do not spray cleaners or other solutions directly onto the keypad or terminal display.
F
Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is
R
important that the exposed contacts of the V
E
Avoid touching the contacts of the Vx680 battery and the recessed area on the terminal. Finger oils tarnish contacts, causing bad connections. When operating on battery power and experiencing a high occurrence of bad or incomplete data
N
transfers, clean the contacts.
Do not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider.
I
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V
E
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S
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x
680 battery stay clean and unbent.
3
.
A
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VX680 INSTALLATION GUIDE 47
MAINTENANCE
Smart Card Reader
C
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48 V
X
680 INSTALLATION GUIDE
VeriFone Service and Support
For Vx680 terminal problems, contact your local VeriFone representative or service provider.
x
680 product service and repair information:
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
F
x
680 terminals, smart batteries, or base stations for repair or
I
R
D
I
N
Returning a
Terminal or
Smart Battery
for Service
NOTE
V
For V
• USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),
• International – Contact your VeriFone representative
Before returning a Vx680 terminal, smart battery, or base station to VeriFone, you must obtain an MRA number. The following procedure describes how to return
one or more V replacement (U.S. customers only).
E
Customers outside the United States are advised to contact their local VeriFone representative for assistance regarding service, return, or replacement of terminals or batteries.
O
To Return a Ter minal
C
for Service
1 Get the following information from the printed labels on the bottom of each
x
V
680 terminal, smart battery, or sled module to be returned:
• Product ID, including the model and part number. For example, “V
and “M268-XXX-XXX-xxx.”
• Serial number (S/N nnn-nnn-nnn)
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CHAPTER 5
x
680”
2 Obtain the MRA number(s) by completing one of the following:
a Call VeriFone toll-free within the United States at 1-800-VeriFone and
follow the automated menu options.
• Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
• Give the MRA representative the information you gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-953­4172 (U.S.).
b Address a fax to “V eriFone MRA De pt.” with the model and part number(s)
• Include a telephone number where you can be reached and your fax
number.
VX680 INSTALLATION GUIDE 49
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/
contact/contact_form.cfm.
• Address the Subject box with to “VeriFone MRA Dept.”
• Reference the model and part number in the Note box.
NOTE
E
V
Accessories and
C
Documentation
O
One MRA number must be issued for each Vx680 terminal you return to V eriFone,
even if you are returning several of the same model.
3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be
returned.
5 Keep a record of the following items:
• Assigned MRA number(s).
N
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IA
x
680 terminal, smart battery, or
3
.
R
O
E
V
E
N
x
680 terminal).
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S
I
N
A
• VeriFone serial number assigned to the V
base station you are returning for service or repair (terminal serial
F
I
numbers are located on the bottom of the unit.
R
• Shipping documentation, such as air bill numbers used to trace the
• Model(s) returned (model numbers are located on the VeriFone label on
N
VeriFone produces the following accessories and documentation for the
x
680 terminal. When ordering, please refer to the part number in the left column.
V
• VeriFone online store at www.store.verifone.com
• USA – VeriFone Customer Development Center, 800-VeriFone (837-4366),
Monday - Friday, 7 A.M. - 8 P.M., Eastern time
• International – Contact your VeriFone representative
D
shipment.
I
the bottom of the V
VeriFone Cleaning
50 V
Power Pack
Thermal Printer
Paper
Kit
Spare Battery
X
680 INSTALLATION GUIDE
Contact your local VeriFone distributor to determine which power pack or power cable fits your needs.
CPS11224-3B-R
21973-01 AC power cable (US)
CRM0047-20 Thermal paper in 20-roll bulk package
02746-01 Cleaning Kit
24016-01-R Vx680 spare battery
DC power pack (universal)
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
USB Host Cable
Modem Dongle
Serial Dongle
Telephone Line
Cable
Documentation
V
O
C
08640-01-R Vx680 USB Host Cable
24123-01-R Vx680 Modem Dongle
24122-01-R Vx680 Serial Dongle 00124-17 2.1-meter (7-foot) telephone line cable, black, with
modular RJ11-type connectors
Vx680 Certifications and Regulations Sheet
x
680 Quick Installation Guide
V
x
680 Reference Manual
V
x
680 Full-Featured Base and Dongle Quick
V Installation Guide
N
O
x
V
680 Standard Base Quick Installation Guide
Verix EOS Volume I: Operating System Programmers Manual
R
E
Verix EOS Volume II: Operating System and Communication Programmers Manual
Verix EOS V olume III: Operating System Programming
N
Tools Reference Manual
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A
VPN DOC268-001-EN-A VPN DOC268-002-EN-A VPN DOC268-004-EN-A
L
VPN DOC268-006-EN-A
VPN DOC268-005-EN-A VPN DOC00301
VPN DOC00302
VPN DOC00303
3
.
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680 INSTALLATION GUIDE 51
V
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
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52 V
X
680 INSTALLATION GUIDE
CHAPTER 6
Troubleshooting
NOTE
Guidelines
V
CAUTION
O
C
Termin al Does
Not Start
The troubleshooting guidelines provided in the following section are included to
x
help you install and configure your V of malfunction you may encounter while operating your V
you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for assistance.
The Vx680 terminal comes equipped with tamper-evident labels. The Vx680 unit contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider.
R
Service conducted by parties other than authorized VeriFone representatives may
E
void any warranty.
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N
N
680 terminal successfully. Typical examples
x
680 terminal and steps
E
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Use only a VeriFone-supplied power pack. Using an incorrectly rated power
N
supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal
N
A
matches the requirements specified on the bottom of the terminal. (See Chapter
3, Specifications, for detailed power supply specifications.) Obtain the
appropriately rated power supply before continuing with troubleshooting.
I
• Ensure that the smart battery charge state is not below the critically low level.
• Recharge or replace the smart battery.
R
V
E
S
I
O
.
3
Terminal Display
Does not Show
Correct/
Readable Info
• Ensure that you pressed the green ENTER/ON key for approximately 4
seconds, until the unit lights up.
• Recharge or replace the battery.
• Connect the V
to see if this clears the problem.
• If the problem persists, contact your local VeriFone representative for
assistance.
x
680 terminal into a known-good power supply (if you have one)
VX680 INSTALLATION GUIDE 53
TROUBLESHOOTING GUIDELINES
Termi nal is Unable to Go Online and Displays Connection Failure (for Bluetooth® variant)
Terminal is
Unable to Go
Online and
Displays
Connection
Failure (for Bluetooth
variant)
Smart Battery
Will Not Charge
®
NOTE
E
V
• Check that the Green LED on the Bluetooth® Comm Base Station is lit.
• Ensure that the Bluetooth® Comm Base S tation’ s power ad apter is plugged in
and switched ON at the mains.
• Connect the V
to see if this clears the problem.
• Ensure that the terminal is paired with the required Bluetooth® Comm Base
Station.
• If the problem persists, contact your local VeriFone representative for
assistance.
The Vx680 smart battery must initially receive a full charge to ensure proper operation.
• Allow the V
to ensure the battery receives a full charge.
• Lithium-ion batteries are not affected by shallow charging. Furthermore , when
the terminal has no external power source or battery the coin cell battery
I
provides power to the security circuit.
R
• Uninstalling the battery and unplugging the terminal power pack reduce the
I
life of the coin cell battery, which does not recharge and must be replaced if
drained.
x
680 terminal into a known-good power supply (if you have one)
x
680 terminal to remain connected to the power pack for 6 hours
E
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F
O
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E
D
O
C
Spare Battery in
Base Station Will
Not Charge
x
680 terminal off when not in use. If
3
.
A
N
• Conserve battery power by turning the V
the terminal will not be used for an extended period of time, keep the Lithium­ion battery inserted in the terminal, and power up the terminal periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the power cable to the terminal and plugging the power pack into a wall outlet.
• The V
When the spare battery is installed in the base for charging, the Base LED will flash amber if the battery is charging, or stay solid green if the battery is fully charged. If the battery is not charged and the LED does not flash amber, check the contacts on the battery and in the terminal base to make sure they are clean. Also, try charging a known good battery to see if the problem is with the base or with the battery. If the problem persists, contact your local VeriFone representative.
x
680 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must recharge a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state.
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54 V
X
680 INSTALLATION GUIDE
TROUBLESHOOTING GUIDELINES
Blank Display
Blank Display
Terminal Do es
Not Dial Out
Printer Does Not
Print
V
O
C
When the Vx680 terminal display screen does not show correct or clearly readable information:
• The battery pack may not be connected properly. Remove and reinstall the
battery pack.
• Check terminal power connection.
• Remove and reapply power to the terminal.
• If the problem persists, contact your local VeriFone service provider.
If the terminal does not dial out:
• Check the telephone line connections.
• Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
• Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
N
O
• If the problem persists, contact your local VeriFone service provider.
If the printer does not work properly:
R
• Make sure the battery is properly installed in the terminal. The printer will not
E
print if there is no battery in the terminal.
• Check battery status or terminal power connection. The printer will not print if
N
• Check if the printer is out of paper (slow red blinking light) and that the roll is
there is an insufficient charge remaining in the battery to complete the print operation.
properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding correctly. A solid red indicator light indicates a printer error.
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V
• Verify that the printer door is properly latched.
• If the problem persists, contact your VeriFone distributor or service provider.
E
R
Printer Paper
Jam
If paper jams inside the printer:
• Press the button at the bottom of the terminal to unlatch the paper roll cover,
then open the cover.
• Remove the damaged paper from the paper roll and clear the feed
mechanism.
• Install a roll of printer paper, as described in Installing the Paper Roll.
X
680 INSTALLATION GUIDE 55
V
TROUBLESHOOTING GUIDELINES
Keypad Does Not Respond
• If the problem persists, it may be due to poor paper quality. Install a new roll of
higher-quality paper.
WARNING
Keypad Does
Not Respond
Transactions
Fail To Process
V
O
C
Poor-quality paper may jam the printer. To order high-quality VeriFone paper,
refer to Accessories and Documentation.
If the keypad does not respond properly:
• Check the terminal display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in Transactions Fail To
Process.
• If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
S
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3
.
x
680 card reader, the
correctly.
• If the problem persists, contact your local VeriFone representative.
N
O
There are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures.
R
Check the Magnetic Card Reader
E
• Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
N
• Ensure that you are swiping cards properly. With the V
black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal (see F igure 32).
• Process a transaction manually , using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
• Contact your VeriFone distributor or service provider.
• If the manual transaction does not work, proceed to Check the Telephone
Line.
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56 V
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680 INSTALLATION GUIDE
Check the Smart Card Reader
• Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
• Ensure that the card is inserted correctly and that the card is not removed
prematurely.
• Ensure the MSAM cards are properly inserted in the cardholders and that the
cardholders are properly secured (see Installing/Replacing MSAM Cards).
• Contact your VeriFone distributor or service provider.
• If the manual transaction does not process, proceed to Check the Telephone
Line.
Check the Telephone Line
TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
C
V
O
• Disconnect the telephone line from the V
working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable.
• If the problem appears to be with the telephone line, check with the party you
are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked.
• If the telephone line works, contact your local VeriFone representative for
assistance.
Check Pairing with Bluetooth
®
Bluetooth support
• Check that the terminal is paired with a Bluetooth
• Check that the Bluetooth
is powered ON. The blue LED is lit when the Bluetooth is powered ON.
I
R
• If the Bluetooth
E
with another available Bluetooth
• When making a transaction, check that the amber LED on the Bluetooth
N
Comm Base St ation is lit. This means that the Bluetooth® Comm Base St ation is online and, thus, can process transactions.
I
)
O
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E
®
Comm Base St ation ca nnot be powered on, p air the terminal
D
®
Comm Base Station (for terminal with
E
N
®
Comm Base Station to which the terminal is paired
N
®
Comm Base Station.
x
680 terminal and connect it to a
L
®
Comm Base Station.
IA
®
Comm Base Station
3
.
A
®
N
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680 INSTALLATION GUIDE 57
V
TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
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58 V
X
680 INSTALLATION GUIDE
INDEX
A
accessories 50
documentation 51 ordering 51 power packs 50 telephone line cord 51 thermal printer paper 50 VeriFone cleaning kit 50
B
Base Station 37 batteries
extending the battery life See also smart battery
battery mode
Vx680
Bluetooth® Comm Base Station
connector sockets mounting the 24 power connection to the 25 requirements 16 telephone line connection to the 25 use of 21
C
cleaning kit 50 cleaning kits
ordering
connection ports 18 contact VeriFone 49
D
dial out problems
troubleshooting
displays
troubleshooting
documentation 50
acronym definitions 8 conventions 8 ordering 51
33
V
23
O
C
50
55
53, 55
36
E
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R
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D
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O
E
V
E
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electrical considerations 16, 29 electrostatic discharges 29
prevention 29
environmental factors 15
F
full-feature Base Station 37
H
N
HDMI 8, 22
I
N
installation 11
K
E
IA
connecting the terminal power pack 35 connecting the terminal to a telephone line 22 MSAM cardholder 29 MSAM card 29 terminal location 15 unpacking the shipping carton 16
keypads
troubleshooting
S
I
M
maintenance
cleaning the terminal cleaning the terminal contacts 47 returning a battery for repair or replacement 49
returning a terminal for repair or replacement 49 MSAM cardholder 29 MSAM card29
P
paper jams
troubleshooting paper rolls
for thermal printers
installation 27 power adapter cables 19
I
N
O
A
L
3
.
56
55
47
27, 56
VERIFONE GLOBAL TEMPLATE USER’S GUIDE 59
INDEX
R
power packs
AC version connecting 35 DC version 50 ordering 50
printer paper
ordering
printers
troubleshooting
R
RS232 UART 20
S
service
returning a battery for repair or replacement returning a terminal for repair or replacement 49
SIM cards
for GSM models
smart battery 36
battery life 36 charging 36 conserving power 32 disposal 36 features 32 installation 34 recharging 36 removal 34 troubleshooting 54
spare batteries
charging on the Full-Featured Base Station ordering 50
specifications
DC power pack power 45 temperature 45
standard Base Station 37
T
technical support
contacting VeriFone returning a battery for repair or replacement 49 returning a terminal for repair or replacement 49
telephone line connections 22 telephone line cords
ordering
50
50
O
51
55
31
E
N
45
I
R
D
I
F
49
49
O
E
40
terminal features
general
terminals
accessories benefits 12 cleaning 47 documentation 50 electrical considerations 16 environmental factors 15 features 17 repair 49 replacement 49 service and support 49 troubleshooting 53, 55
N
thermal paper
ordering
thermal printer paper
storage
N
thermal printers
about the thermal printer paper paper jams 55 troubleshooting 55
transactions
Bluetooth® smart cards 41 wireless 41
troubleshooting
batteries displays 53, 55 guidelines 53 keypads 56 printers 55 terminal transactions 56 terminals 53, 55
U
USB dongles
modem serial 20
USB host cable 19, 51
USB modem dongles
ordering
USB serial dongles 20
ordering 51
17
50
E
A
I
50
27
42
54
20
51
27, 56
60 VERIFONE GLOBAL TEMPLATE USER’S GUIDE
V
Vx680
Bluetooth® support starting on battery power 33
Vx680 startup
battery mode
W
wireless transactions 41
33
INDEX
V
23
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N
N
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VERIFONE GLOBAL TEMPLATE USER’S GUIDE 61
Vx680 Declaration of Conformity
DECLARATION OF CONFORMITY
according to ISO/IEC Guide 22 and EN 45014
______________________________________________________________________
Manufacturer’s Name VeriFone, Inc.
Manufacturer’s Address VeriFone, Inc.
1400 West Stanford Ranch Road Suite 200, Rocklin, CA 95765, USA
V
D
E
R
I
Declares, that the product
x
Product Name:V Model Number: M268-XXX-XX-XXX Product Options:All
Conforms to the following product specifications:
Safety: IEC 60950-1:2005
EMC: EN 55022:2006+A1:2007
EN 61000-3-2:2006 EN 61000-3-3:1995+A1:2001+A2:2005
GSM: EN301 489-1 V1.8.1
EN301 489-7 V1.3.1
RFID: EN 301 489-1 V 1.8.1
EN 301 489-3 V 1.4.1 (2002-08)
EN 300 330-2 V 1.3.1 (2006-04)
RF Spectrum Efficiency: EN 301 511, V 9.0.2 SAR: EC Recommendation 1999/519/EC
680
EN 60950-1:2006+A11:2009
EN 55024:1998/A1:2001/A2:2003
EN 300 330-1 V 1.5.1 (2006-04)
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Supplementary Information:
We hereby declare that the device complies with the requirements of the Low Voltage Directive 2006/95/EC, the EMC Directive 2004/108/EC, R&TTE Directive 1999/5/EC, and carries the CE Mark Directive (93/68/EEC) accordingly.
Dated: October 22, 2009
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Fanny Wong Director of Engineering, Program Management Office Rocklin, CA, USA
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European contact for regulatory topics only: VeriFone UK Ltd.
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Symphony House 7 Cowley Business Park
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High Street Cowley Uxbridge, UB8 2AD
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United Kingdom Tel: +44-1895-275275
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FCC Regulations:
This mobile device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This mobile device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiated radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible for compliance could void the user‘s authority to operate the equipment.
The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
RF Exposure Information (SAR)
This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government.
The exposure standard for wireless mobile devices employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg. *Tests for SAR are conducted using standard operating positions accepted by the FCC with the device transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. This is because the device is designed to operate at multiple power levels so as to use only the poser required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output.
The highest SAR value for the device as reported to the FCC when tested for use when worn on the body, as described in this user guide, is 0.468 W/kg. (Body-worn measurements differ among device models, depending upon available accessories and FCC requirements.)
While there may be differences between the SAR levels of various devices and at various positions, they all meet the government requirement.
The FCC has granted an Equipment Authorization for this device with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines. SAR information on this device is on file with the FCC and can be found under the Display Grant section of
www.fcc.gov/oet/ea/fccid/ after searching on FCC ID: B32VX680GPRS.
This device is compliance with SAR for general population /uncontrolled exposure limits in ANSI/IEEE C95.1-1999 and had been tested in accordance with the measurement methods and procedures specified in OET Bulletin 65 Supplement C.
VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA 1-800-VERIFONE
www.verifone.com
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Vx680
Installation Guide
VeriFone Part Number DOC268-003-EN-A, Revision A.3
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