Terminal Guide
VeriFone
n VX520 with VX820 PIN Pad
n VX820 Duet
n VX680 3G
Getting Started
The VeriFone Terminal Guide will help you set up your terminal, understand your terminal’s
functionality, and troubleshoot common payment application and terminal issues.
Please note that terminal options may vary depending on the device and application you are using.
Contents
Navigating and Setting Up Your VeriFone Terminal
n VX520 with VX820 PIN Pad
n VX820 Duet
n VX680 3G
Transactions
n Basic Transactions (Credit and Debit Cards)
n Basic Transactions (Credit Card Only)
n Contactless Payments Transactions
n Gift Card and Stored Value Card Transactions (Optional)
Functions and Features
n Basic Functions and Features
n Clerk Server Management
n Reports
n Settling the Batch
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Reference
n Prompts
n Common Error Codes
n Chip Card Error Codes
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Navigating and Setting Up
Your VeriFone Terminal
VX520 with VX820 PIN Pad
Function
Variable key
Variable key
Variable key
Variable key
Arrow Key
Tip Adjust
ALPHA
Gift Card
Reports
VX520 VX820 PIN Pad
How to plug in your VX520 with VX820 PIN Pad:
To USB (if applicable)
To Internet
To Phone Line
Connect the VX820 PIN pad
To Power Supply
Note:
The cable from the VX820 PIN Pad needs to be connected to the VX520 before the power supply is plugged in.
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VX820 Duet
Function
Variable key
Variable key
Variable key
Variable key
Arrow Key
Tip Adjust
ALPHA
Gift Card
Reports
How to plug in your VX820 Duet terminal:
To Phone Line
To Internet
To Cash Register (if applicable)
Connect the VX820 Duet PIN Pad
To USB (if applicable)
Note:
Port to power supply located on the right side of the base.
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VX680 3G
Function
Variable key
Variable key
Variable key
Variable key
Arrow Key
Tip Adjust
ALPHA
Gift Card
Reports
How to plug in your VX680 3G terminal:
To Power Supply
Note:
To turn ON the terminal, press and hold the green button. To turn OFF the terminal,
unplug from power source then press and hold the red button until the terminal turns off.
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Transactions
Basic Transactions (Credit and Debit Cards)
Refer to this section for information on what transactions are available and when to
use them.
Begin a Transaction
In general, to begin a non-sales transaction, use the [] (VX520) or [ ] (VX820 Duet and
VX680 3G) at the Main Menu or idle prompt to navigate to the transaction type you wish
to perform. Scroll through the menu and press the corresponding [F] key when your desired
transaction appears on the terminal display.
Sale
Perform a credit or debit card sale transaction when the card is present.
Display
Idle Screen
Amount: $ 0.00
What the customer sees:
Sale
$0.00
Tap/Insert/Swipe
VX520
Press [F2] to select Sale
Key in amount and press [OK]
Customer is prompted to Tap/Insert/Swipe
or Enter Acct #
1. Customer confi rms the sale amount
2. Selects Chequing or Savings (Debit Only)
3. Enter PIN and press OK
4. While terminal connects, do not remove card
For cont actless (tap) t ransacti ons, the cu stomer hold s their car d
over th e terminal u ntil the re ader fl ashes and /o r beeps.
VX820 / VX680
Press [F1] to select Sale
Key in amount and press [OK]
APPROVED XXXX
Remove Card
Receipt prints and approval is displayed.
Press [Enter] to print the customer copy.
Note:
Failure to obtain an authorization code for a sale may lead to a chargeback.
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