Verifone VX675WIFIBT, VX675BT User Manual
VX 675
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Installation Guide
VeriFone Part Number DOC265-003-EN-F, Revision F
VX 675 Installation Guide
© 2013 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, the VeriFone logo, Omni, VeriCentre, and Verix are registered trademarks of VeriFone. Other brand names or trademarks
associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
1-800-VERIFONE
www.verifone.com
VeriFone Part Number DOC265-003-EN-F, Revision F
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CHAPTER 1
Terminal Overview Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CHAPTER 2
Terminal Setup Selecting Terminal Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Bluetooth Base Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Examining Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3G Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
WiFi Bluetooth Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Installing the SIM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Dual SIM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Installing and Replacing SD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Battery Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Battery Behavior (No Power Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Manual Shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Charging the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
VX 675 Base Stations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
USB Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Full-Feature Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Bluetooth Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Powering Up the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Docking the Terminal on the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Undocking the Terminal from the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
VX 675 INSTALLATION GUIDE 3
CONTEN TS
Connecting to USB Host. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Conducting a Bluetooth Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Conducting Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Conducting Smart Card Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
ECR (Fiscal Module) Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Customer Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
CHAPTER 4
Maintenance Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
CHAPTER 5
VeriFone Service
and Support
CHAPTER 6
Troubleshooting
Guidelines
Returning a Terminal for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Micro-USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Terminal Display Does Not Show Correct/Readable Info. . . . . . . . . . . . . . . . . . 41
Battery Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
4 VX 675 INSTALLATION GUIDE
PREFACE
This guide is your primary source of information for setting up and installing the
VX 675 terminal.
Audience
Organization
Related
Documentation
This guide is useful for anyone installing and configuring a VX 675 terminal. Basic
descriptions of the terminal features are also provided.
This guide is organized as follows:
Chapter 1, Terminal Overview. Provides an overview of the VX 675 terminal.
Chapter 2, Terminal Setup. Explains how to set up and install the VX 675 terminal.
Provides information on how to select a location, establish power, and how to
configure optional peripheral devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
VX 675 terminal.
Chapter 4, Maintenance. Explains how to maintain your VX 675 terminal.
Chapter 5, VeriFone Service and Support. Provides information on contacting
your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in terminal installation and configuration.
To learn more about the VX 675 terminal, refer to the following set of documents:
VX 675 Certifications and Regulations Sheet VPN DOC265-001-EN
VX 675 Quick Installation Guide VPN DOC265-002-EN
VX 675 Reference Guide VPN DOC265-004-EN
Verix eVo Volume I: Operating System
Programmers Manual
Verix eVo Volume II: Operating System and
Communications Programmers Manual
VX 675 USB Only Base Quick Installation Guide DOC265-025-EN
VX 675 Full-Feature Base Quick Installation DOC265-026-EN
VX 675 ECR Quick Installation Guide DOC265-028-EN
VPN DOC00301
VPN DOC00302
VX 675 INSTALLATION GUIDE 5
PREFACE
NOTE
CAUTION
WARNING
Conventions and Acronyms
Conventions and
Acronyms
Document
Conventions
This section describes the conventions and acronyms used in this guide.
V arious conventions are used to help you quickly identify special formatting. Table
1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms
that are cross referenced.
Italics Italic typeface indicates
book titles or emphasis.
Courier The courier type face is
used while specifying
onscreen text, such as text
that you would enter at a
command prompt, or to
provide an URL.
The pencil icon is used to
highlight important
information.
See Conventions and Acronyms.
You must install a roll of thermalsensitive paper in the printer.
http://www.verifone.com
RS-232-type devices do not work
with the PINpad port.
The caution symbol
indicates possible hardware
or software failure, or loss
of data.
The lightning symbol is
used as a warning when
bodily injury might occur.
The terminal is not waterproof or
dustproof, and is intended for indoor
use only.
Due to risk of shock do not use the
terminal near water.
6 VX 675 INSTALLATION GUIDE
PREFACE
Conventions and Acronyms
Acronym Definitions
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
CDMA Code Division Multiple Access
EMV Joint Europay, MasterCard and Visa Standard
GPRS General Packet Radio Service
GSM Global System for Mobile Communication
ITP Internal Thermal Printer
LCD Liquid Crystal Display
LED Light Emitting Diode
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PED PIN Entry Device
PIN Personal Identification Number
POS Point-of-Sale
QVGA Quarter Video Graphics Array
RJ45 Registered Jack 45
RS-232 Recommended Standard 232
R-UIM Removable User Identity Module
SAM Security Access Module
SD Secure Digital
SIM Subscriber Identity Module
TFT Thin Film Transistor
UART Universal Asynchronous Transmitter/Receiver
USB Universal Serial Bus
VPN VeriFone Part Number
VX 675 I
NSTALLATION GUIDE 7
PREFACE
Conventions and Acronyms
8 VX 675 INSTALLATION GUIDE
Terminal Overview
NOTE
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ABC
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QZ.
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This chapter provides a brief description of the VX 675 terminal. This terminal
features a color screen display, fast processor, abundant memory, and PCI 3.0
security.
The VX 675 terminal is a portable, battery-powered device designed to fit
comfortably during handheld consumer-facing applications. It features a 2.8” TFT
LCD display and a backlit spill-resistant keypad. I t support s GPRS, 3G, Bluetooth,
and WiFi communications technology.
VeriFone sh ips varian ts of the VX 675 terminal for different markets. Your terminal
may have a different configuration—it may or may not have dual SIM slots or the
optional removable SD flash memory, among others. VX 675 with fiscal ECR
functionality is specific only to Turkey market.
CHAPTER 1
Figure 1 The VX 675 Terminal
VX 675 INSTALLATION GUIDE 9
TERMINAL OVERVIEW
Features at a Glance
Features at a
Glance
Features and
Benefits
The following are the features of VX 675:
• 400 MHz ARM11 RISC processor
delivers power and usability in a
convenient “hand-over” design.
• Multi-application operating
environment.
• Advanced memory architecture to
meet tomorrow’s needs with support
for 192 MB.
• Backward compatibility with VeriFone
solutions help reduces development
costs.
• Drop-resistant design minimizes
breakage.
• 32-bit processing and multi-tasking
capabilities.
• Security architecture exceeds
specifications for PCI-PED and
sophisticated file authentication.
• Securely supports and runs payment
and value-added applications along
with signature capture.
• Offers unsurpassed performance on
EMV smart card transactions
• Max UI design provides large 2.8” color
LCD display , and lar ge blue backlit keys
for easier viewing.
• Adds vibrant color screen to the
smallest purpose-built wireless payment
device.
• Multiple connectivity options.
• Spill-resistant design forces liquid down
and off the front of the terminal.
VX 675 terminals provide the right combination of features and functions including
a triple-track magnetic stripe card reader, smart card reader, integrated PIN pad,
color screen display, and a quiet yet fast internal thermal printer (ITP).
Exceptional Ease of
Use
Performance and
Durability
• Lightweight, tapered design, compact, stylish and the ergonomic balance
allows convenient terminal hand-off to the consumer for PIN entry or other
input.
• 2.8” TFT LCD display for boundless application possibilities and easy
readability under various lighting conditions.
• Large, blue backlit keys provide tactile response to simplify usage and
minimize finger slips.
• 25 mm (for GPRS model only) and 40 mm diameter paper roll support with a
trouble-free, drop-in, “clam shell” loading and dual tear bar that allow receipts
to be torn in any direction.
• Quiet and fast integrated thermal printer.
• Vertical magnetic stripe card reader with an extended blade for optimal card
reading.
• Fast transactions due to powerful 400 MHz ARM11 processor.
• High-capacity 3.6V 2200 mAh Li-ion battery. 3G and WiFi-BT support 3.7V
2450 mAh Li-ion battery pack.
• Base for drop-and-go charging.
10 VX 675 INSTALLATION GUIDE
• Rounded corners and drop resistant to 3 feet on concrete floor to minimize
breakage.
• 192 MB of memory with optional removable flash memory.
TERMINAL OVERVIEW
Features and Benefits
Security
Communication
Technology
• PCI PED 3.0 approved for debit and other PIN-based transactions.
• EMV Level 1 and 2 Type Approval.
• Tamper-resistant construction, SSL protocols, and VeriShield file
authentication.
• VX 675 GPRS and 3G: Long-range wireless payment for retailers that have no
physical location limitations.
• VX 675 WiFi: Ideal for retailers that need multiple wireless devices and have
existing IP infrastructure.
• VX 675 Bluetooth: Simple, plug-and-play installation for locations that need
short-range wireless capability.
VX 675 I
NSTALLATION GUIDE 11
TERMINAL OVERVIEW
Features and Benefits
12 VX 675 INSTALLATION GUIDE
Terminal Setup
CHAPTER 2
This chapter describes terminal setup procedures. You will learn about:
• Selecting Terminal Location
• Unpacking the Shipping Carton
• Examining Terminal Features
• Examining Connection Port
• Installing the Paper Roll
• Installing the SIM Card
• Installing and Replacing SD Card
• Using the Battery
• Battery Behavior (No Power Pack)
• Charging the Battery
• Connecting the Terminal Power Pack
• VX 675 Base Stations
• Powering Up the Base
• Docking the Terminal on the Base
• Undocking the Terminal from the Base
• Connecting to USB Host
• Conducting a Bluetooth Transaction
• Conducting Wireless Transactions
• Conducting Smart Card Transactions
• Using the Magnetic Card Reader
• ECR (Fiscal Module) Support
VX 675 INSTALLATION GUIDE 13
TERMINAL SETUP
CAUTION
Selecting Terminal Location
Selecting
Terminal
Location
Environmental
Factors
Electrical
Considerations
Use the following guidelines when selecting a location for your VX 675 terminal.
• The VX 675 unit is a portable terminal. Select a flat support surface, such as a
countertop or table, to keep the terminal safe in between uses.
• Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
• Keep the terminal away from direct sunlight and anything that radiates heat,
such as a stove or motor.
• Do not use the terminal outdoors.
The terminal is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
• Avoid using this product during electrical storms.
• Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
Bluetooth Base Considerations
• Do not use the terminal near water or in moist conditions.
The BT base requires the following:
• A power source within two meters.
• A telephone socket within three meters (for PSTN version)
• A location with minimal obstruction for communication with terminals.
• Install the BT Base two meters from the ground to allow LEDs to be seen, and
the state of connection be easily confirmed.
14 VX 675 INSTALLATION GUIDE
TERMINAL SETUP
CAUTION
Unpacking the Shipping Carton
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its conten ts for possible t ampering
or shipping damage. The device is a secure product and any tampering may
cause it to cease functioning properly.
To unpack the
Shipping Carton
Figure 2 VX 675 Shipping Carton Contents
1 Remove and inspect the following items:
• Terminal
• Power pack
• Paper roll
2 Remove all plastic wrapping from the terminal and other components.
3 Remove the clear protective film from the LCD screen.
Do not use a terminal that has been damaged or tampered with. The
terminal comes equipped with tamper-evident labels. If a label or component
appears damaged, please notify the shipping company and your VeriFone
representative or service provider immediately.
4 Save the shipping carton and packing material for future repacking or moving
the terminal.
VX 675 I
NSTALLATION GUIDE 15
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