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VX675WCDMA
User Manual
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Verifone VX675WCDMA User Manual

VX 675
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Reference Guide
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VeriFone Part Number DOC265-004-EN-E, Revision E.3
VX 675 Reference Guide
© 2013 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc.
The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.”
VeriFone, the VeriFone logo, Omni, VeriCentre, and Verix are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
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VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
1-800-VERIFONE
www.verifone.com
VeriFone Part Number DOC265-004-EN-E, Revision E.3

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
CHAPTER 1
Terminal Overview Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
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CHAPTER 2
Terminal Setup Selecting Terminal Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
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Examining Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Installing the SIM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Installing the SD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Battery Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Battery Behavior (No Power Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Manual Shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Charging the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using the VX 675 Base Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
USB Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Full-Feature Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Powering Up the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Docking the Terminal on the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Undocking the Terminal from the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Conducting Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Conducting Smart Card Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Connecting to USB Host. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
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VX 675 REFERENCE GUIDE 3
CONTEN TS
VX 675 ECR (Fiscal Module) Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Customer Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
VX 675 3G and GPS Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
GPS Receiver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Connecting by 3G. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CHAPTER 3
Using the Terminal
Keys
CHAPTER 4
Verix Terminal
Manager
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CHAPTER 5
File Authentication Introduction to File Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
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Data Entry Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Main Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Command Key Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
When to Use Verix Terminal Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Local and Remote Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Verifying Terminal Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Entering Verix Terminal Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
File Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
System Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
File Group Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Verix Terminal Manager Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Verix Terminal Manager Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
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Enter and Exit Verix Terminal Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
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Menu 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Menu 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
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The VeriFone Certificate Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Special Files Used in the File Authentication Process . . . . . . . . . . . . . . . . . 76
How File Authentication Works. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Planning for File Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Digital Certificates and the File Authentication Process . . . . . . . . . . . . . . . . 85
File Authentication and the File System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
VeriShield File Signing Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
VeriShield File Signing Tool System Requirements . . . . . . . . . . . . . . . . . . . 94
Operating Modes for the VeriShield File Signing Tool . . . . . . . . . . . . . . . . . 94
Command-Line Entries for the File Signing Tool . . . . . . . . . . . . . . . . . . . . . 96
Graphical Interface Mode for the VeriShield File Signing Tool. . . . . . . . . . . 98
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CHAPTER 6
Performing Downloads
4 VX 675 REFERENCE GUIDE
Downloads and Uploads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Download Methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Download Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Download Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Full and Partial Downloads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Support for Multiple Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
How the File System Supports Multiple Applications . . . . . . . . . . . . . . . . . 104
The Main Application is Always Stored in GID1 . . . . . . . . . . . . . . . . . . . . . 104
Physical and Logical Access to File Groups. . . . . . . . . . . . . . . . . . . . . . . . 105
Use of I: drive and F: drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Redirection of Files During Application Downloads . . . . . . . . . . . . . . . . . . 106
CONTEN TS
Manually Redirecting Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Redirecting Files to Other File Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Restrictions on File Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Using DDL.EXE to Automatically Redirect Files. . . . . . . . . . . . . . . . . . . . . 109
File Redirection in Operating System Downloads. . . . . . . . . . . . . . . . . . . . 109
File Redirection in Back-to-Back Application Downloads. . . . . . . . . . . . . . 109
File Authentication Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Required Certificates and Signature Files . . . . . . . . . . . . . . . . . . . . . . . . . 110
The File Authentication Process During an Application Download. . . . . . . 111
File Group Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Download an Operating System Update Provided by VeriFone. . . . . . . . . 114
File Authentication for Back-to-Back Application Downloads. . . . . . . . . . . 115
Timing Considerations Due to the Authentication Process. . . . . . . . . . . . . 116
Support for File Compression. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Effect of Downloads on Existing Files and Data. . . . . . . . . . . . . . . . . . . . . . . . 117
Direct Application Downloads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Hardware Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
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Software Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Checklist for Effects on Files and Settings in the Receiving Terminal . . . . 118
Direct Application Download Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Direct Operating System Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Hardware Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
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Software Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Checklist for Effects on Files and Settings in the Receiving Terminal . . . . 126
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Direct Operating System Download Procedure . . . . . . . . . . . . . . . . . . . . . 127
Back-to-Back Application Downloads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
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Hardware Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Software Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Checklist for Effects on Files and Settings in the Receiving Terminal . . . . 132
Back-to-Back Application Download Procedure. . . . . . . . . . . . . . . . . . . . . 132
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CHAPTER 7
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Micro-USB Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
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CHAPTER 8
Maintenance Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
CHAPTER 9
VeriFone Service
and Support
Returning a Terminal for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Micro-USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
VX 675 REFERENCE GUIDE 5
CONTEN TS
System Messages Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
APPENDIX A
Information Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
APPENDIX B
Troubleshooting
Guidelines
APPENDIX C
Port Pinouts Micro-USB Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
APPENDIX D
ASCII Table The ASCII Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
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Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Terminal Display Does Not Show Correct/Readable Info. . . . . . . . . . . . . . . . . 163
Battery Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
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RS-232 Port
(FFB only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Telco Port
(FFB only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Ethernet Port (FFB only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
USB Host Port (FFB and USB base) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
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APPENDIX E
VX 675 Battery
Information
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Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Advantages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Notable VX 675 Battery Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Safety/Protection Circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Cell Temperature Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
ESD Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Trip Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Battery FAQs (for VX 675) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
VX 675 Battery Specific Terms and Definitions . . . . . . . . . . . . . . . . . . . . . . . . 175
General Battery Terms and Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
GLOSSARY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
E
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6 VX 675 REFERENCE GUIDE

PREFACE

This guide is your primary source of information for setting up and installing the VX 675 terminal.

Audience

Organization

This guide is useful for anyone installing and configuring a VX 675 terminal. Basic descriptions of the terminal features are also provided.
This guide is organized as follows:
Chapter 1, Terminal Overview. Provides an overview of the VX 675 terminal. Chapter 2, Terminal Setup. Explains how to set up and install the VX 675 terminal.
Provides information on how to select a location, establish power, and how to configure optional peripheral devices.
Chapter 3, Using the Terminal Keys. Explains how to set up and install the VX 675
terminal. It tells you how to select a location, establish power, and how to configure optional peripheral devices.
Chapter 4, Verix Terminal Manager. Describes password-controlled, Verix
Terminal Manager operations, as well as how to use it to perform a variety of test and configuration procedures.
Chapter 5, File Authentication.Describes the file authentication module of the
VeriShield security architecture and describes how to use the file signing utility, VeriShield File Signing Tool, to generate signature files.
Chapter 6, Performing Downloads. Documents procedures for downloading
applications and files to VX 675 units.
Chapter 7, Specifications. Explains how to maintain your VX 675 terminal. Chapter 8, Maintenance. Discusses the power requirements and dimensions of
the VX 675 terminal.
Chapter 9, VeriFone Service and Support. Provides information on contacting
your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone.
Appendix A, System Messages. Provides description about error and information
messages, which are grouped into two categories.
Appendix B, Troubleshooting Guidelines. Provides information to help you install
and configure your VX 675 terminal successfully.
Appendix C, Port Pinouts. Provides list of pinouts for the VX 675 terminal,
dongles, and cable connectors.
Appendix D, ASCII Table. Provides an ASCII table.
VX 675 REFERENCE GUIDE 7
PREFACE

Related Documentation

Appendix E, VX 675 Battery Information. Provides information about the VX 675
Smart Battery.
Related
Documentation
Conventions and
Acronyms
To learn more about the VX 675 terminal, refer to the following set of documents:
VX 675 Certifications and Regulations Sheet VPN DOC265-001-EN VX 675 Quick Installation Guide VPN DOC265-002-EN VX 675 Installation Guide VPN DOC265-003-EN VX 675 Base Certifications and Regulations
Sheet VX 675 Full-Featured Base Quick Installation
Guide VX 675 USB Base Quick Installation Guide VPN DOC265-025-EN VX 675 ECR Certifications and Regulations Sheet VPN DOC265-027-EN VX 675 ECR Quick Installation Guide VPN DOC265-028-EN Verix eVo Volume I: Operating System
Programmers Manual Verix eVo Volume II: Operating System and
Communications Programmers Guide
VPN DOC265-005-EN
VPN DOC265-026-EN
VPN DOC00301
VPN DOC00302
This section describes conventions and acronyms used in this manual.
Document
Conventions
V arious conventions are used to help you quickly identify special formatting. Table
1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
Italics Italic typeface indicates book
titles or emphasis.
Courier The courier typeface is used
while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL.

See Conventions and Acronyms.

You must install a roll of thermal­sensitive paper in the printer.
RetrieveClearCardData
retrieves the previous swipe's clear track data and places it into the
pstSwipeOut argument.
8 VX 675 REFERENCE GUIDE
Table 1 Document Conventions
NOTE
CAUTION
WARNING
Convention Meaning Example
PREFACE
Conventions and Acronyms
The pencil icon is used to highlight important information.
The caution symbol indicates possible hardware or software failure, or loss of data.
The lighting symbol is used as a warning when bodily injury might occur.
RS-232-type devices do not work with the PINpad port.
The terminal is not waterproof or dustproof, and is intended for indoor use only.
Due to risk of shock do not use the terminal near water.
VX 675 R
EFERENCE GUIDE 9
PREFACE
Conventions and Acronyms

Acronym Definitions

Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current A-GPS Assisted GPS ECR Electronic Cash Registers EMV Europay MasterCard and VISA GPRS General Packet Radio Service GPS Global Positioning System GSM Global System for Mobile Communication HDMI High-Definition Multimedia Interface HSPA High Speed Packet Access ITP Internal Thermal Printer LCD Liquid Crystal Display LED Light Emitting Diode MRA Merchandise Return Authorization MSAM Micromodule-Size Security Access Module PED PIN Entry Device PIN Personal Identification Number QVGA Quarter Video Graphics Array RJ45 Registered Jack 45 RS-232 Recommended Standard 232 R-UIM Removable User Identity Module SAM Security Access Module SD Secure Digital SIM Subscriber Identity Module TFT Thin Film Transistor UART Universal Asynchronous Transmitter/Receiver UMTS Universal Mobile Telecommunications System
10 VX 675 REFERENCE GUIDE
USB Universal Serial Bus VPN VeriFone Part Number

Terminal Overview

NOTE
3
DEF
2
ABC
1
QZ.
4
GHI
7
PRS
*
5
JKL
8
TUV
0
-SP
X
6
MNO
9
WXY
#
’ ”
’
This chapter provides a brief description of the VX 675 terminal. This terminal features a color screen display, fast processor, abundant memory, and PCI 3.0 security.
The VX 675 terminal is a portable, battery-powered device designed to fit comfortably during handheld consumer-facing applications. It features a 2.8” TFT LCD display and a backlit spill-resistant keypad. It supports the 3G universal mobile telecommunications system (UMTS), GPS / A-GPS, and GPRS communications technology.
VeriFone sh ips varian ts of the VX 675 terminal for different markets. Your terminal may have a different configuration—VX 675 3G supports dual SIM slots and micro SD card, VX 675 with ECR functionality is specific only to Turkey market.
CHAPTER 1
Figure 1 VX 675 Terminal
VX 675 REFERENCE GUIDE 11
TERMINAL OVERVIEW

Features at a Glance

Features at a
Glance
Features and
Benefits
The following are the features of VX 675:
• 400 MHz ARM11 RISC processor
delivers power and usability in a convenient “hand-over” design.
• Multi-application operating
environment.
• Advanced memory architecture to
meet tomorrow’s needs with support for 192 MB.
• Backward compatibility with VeriFone
solutions help reduces development costs.
• Drop-resistant design minimizes
breakage.
• 32-bit processing and multi-tasking
capabilities.
• Security architecture exceeds
specifications for PCI-PED and sophisticated file authentication.
• Securely supports and runs payment
and value-added applications along with signature capture.
• Offers unsurpassed performance on
EMV smart card transactions
• Max UI design provides large 2.8” color
LCD display , and lar ge blue backlit keys for easier viewing.
• Adds vibrant color screen to the
smallest purpose-built wireless payment device.
• Multiple connectivity options.
• Spill-resistant design forces liquid down
and off the front of the terminal.
VX 675 terminals provide the right combination of features and functions including a triple-track magnetic stripe card reader , supports the “mini-format” cards, Hi/Low coercivity cards, micro SD cards, smart card reader, one or two SAMs, integrated PIN pad, color screen display, and a quiet yet fast internal thermal printer (ITP).
Exceptional Ease of
Use
• Lightweight, tapered design, compact, stylish and the ergonomic balance
allows convenient terminal hand-off to the consumer for PIN entry or other input.
• 2.8” TFT LCD display for boundless application possibilities and easy
readability under various lighting conditions.
• Large, blue backlit keys provide tactile response to simplify usage and
minimize finger slips.
• 25mm (VX 675 GPRS) and 40mm diameter paper roll support with a trouble-
free, drop-in, “clam shell” loading and dual tear bar that allow receipts to be torn in any direction.
• Quiet and fast integrated thermal printer (25 LPS with a fully charged battery)
with Out-of-Paper sensor.
• Vertical magnetic stripe card reader with an extended blade for optimal card
reading.
12 VX 675 REFERENCE GUIDE
TERMINAL OVERVIEW
Features and Benefits
Performance and
Durability

Security

Communication
Technology
• Fast transactions due to powerful 400 MHz ARM11 processor.
• High-capacity 3.6 V 2200 mAh Li-ion battery. VX 675 3G supports 3.7 V 2200
mAh Li-ion battery pack.
• Base for drop-and-go charging.
• Rounded corners and drop resistant to 3 feet on concrete floor to minimize
breakage.
• 192 MB of memory.
• PCI PED 3.0 approved for debit and other PIN-based transactions.
• EMV Level 1 and 2 Type Approval.
• Tamper-resistant construction, SSL protocols, and VeriShield file
authentication.
• VX 675 GPRS and VX 675 3G: Long-range wireless payment for retailers that
have no physical location limitations.
• VX 675 WiFi-BT: Ideal for retailers that need multiple wireless devices and
have existing IP infrastructure. It also offers simple, plug-and-play installation for locations that need short-range wireless capability.
VX 675 R
EFERENCE GUIDE 13
TERMINAL OVERVIEW
Features and Benefits
14 VX 675 REFERENCE GUIDE

Terminal Setup

CHAPTER 2
This chapter describes terminal setup procedures. You will learn about:
• Selecting Terminal Location
• Unpacking the Shipping Carton
• Examining Terminal Features
• Examining Connection Ports
• Installing the Paper Roll
• Installing the SIM Card
• Installing the SD Card
• Using the Battery
• Battery Behavior (No Power Pack)
• Charging the Battery
• Connecting the Terminal Power Pack
• Using the VX 675 Base Stations
• Docking the Terminal on the Base
• Undocking the Terminal from the Base
• Conducting Wireless Transactions
• Conducting Smart Card Transactions
• Using the Magnetic Card Reader
• Connecting to USB Host
• VX 675 ECR (Fiscal Module) Support
• VX 675 3G and GPS Support
VX 675 REFERENCE GUIDE 15
TERMINAL SETUP
CAUTION

Selecting Terminal Location

Selecting
Terminal
Location
Environmental
Factors
Electrical
Considerations
Use the following guidelines when selecting a location for your VX 675 terminal.
• The VX 675 unit is a portable terminal. Select a flat support surface, such as a
countertop or table, to keep the terminal safe in between uses.
• Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
• Keep the terminal away from direct sunlight and anything that radiates heat,
such as a stove or motor.
• Do not use the terminal outdoors.
The terminal is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
• Avoid using this product during electrical storms.
• Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).
• Do not use the terminal near water or in moist conditions.
16 VX 675 REFERENCE GUIDE
TERMINAL SETUP
CAUTION

Unpacking the Shipping Carton

Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its conten ts for possible t ampering or shipping damage. The VX 675 device is a secure product and any tampering may cause the terminal to cease to function properly.
Figure 2 VX 675 Shipping Carton Contents
To unpack the
Shipping Carton
1 Remove and inspect the following items:
• Terminal
• Power pack
• Paper roll 2 Remove all plastic wrapping from the terminal and other components. 3 Remove the clear protective film from the LCD screen.
Do not use a terminal that has been damaged or tampered with. The terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately.
4 Save the shipping carton and packing material for future repacking or moving
the terminal.
VX 675 R
EFERENCE GUIDE 17
TERMINAL SETUP

Examining Terminal Features

Examining
Terminal
Features
Before you continue the installation process, see the terminal features illustrated below.

Front Panel

18 VX 675 REFERENCE GUIDE
Figure 3 VX 675 Terminal Features (Front Panel)
The front panel includes the following features:
• A 2.8” TFT LCD display.
• A set of keys that include: a A 12-key, telephone-style keypad (keypads may vary in style). b Three color-coded function keys below the keypad (from left to right:
CANCEL, CLEAR, ENTER).
c Four function keys below the display (PF1, PF2, PF3, PF4) and a five-way
navigational key in the middle.
• A magnetic card reader, built into the right side. Swipe the card using the
proper direction, with the magnetic stripe down and facing inward, toward the keypad.
• An internal thermal printer at the top front of the terminal.
TERMINAL SETUP
NOTE

Examining Connection Ports

• A smart card reader, built into the bottom of the terminal. For directions on
how to use a smart card, see Conducting Smart Card Transactions.
• A SAM (security access module) compartment, built into the bottom of the
terminal inside the back compartment. The VX 675 terminal contains an MSAM cardholder to support stored-value card programs or other merchant card requirements.
VeriFon e ship s variants of the VX 675 terminal for different market s. Your terminal may have a different configuration. However , the basic processes described in this guide remain the same, regardless of terminal configuration.
Examining
Connection
Ports

Power Supply

The VX 675 terminal has one primary micro-USB port. VX 675 3G and VX 675 WiFi-BT supports USB Host function via primary micro­USB port.
Figure 4 VX 675 Primary Micro-USB Port
Each VX 675 terminal comes with power supply (VPN PWR265-001-01-A) used to connect the terminal directly to a power outlet and to charge the battery.
Figure 5 Power Supply Connection to a VX 675 Terminal
VX 675 R
EFERENCE GUIDE 19
TERMINAL SETUP
CAUTION
%
$
%
$

Installing the Paper Roll

Installing the
Paper Roll
To Install a Paper Roll
A fast, quiet thermal printer is built into the VX 675 terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer.
The ITP uses a roll of single-ply, thermal-sensitive paper: 25mm and 40mm. A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll. After this line appears, th ere is enoug h paper remaining on the roll to conclude at least one transaction.
Poor-quality paper can jam the printer and create excessive paper dust. To order
high-quality VeriFone paper, refer to Accessories and Documentation.
Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper.
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges in the print area.
1 Gently pull the latch located on the bottom of the terminal to unlock the paper
roll cover.
20 VX 675 REFERENCE GUIDE
Figure 6 Unlocking the Printer Cover
2 Lift the printer cover up and back. 3 Remove any partial roll of paper in the printer tray. 4 Loosen the glued leading edge of the new roll of paper or remove the
protective strip, if applicable. Unwind the paper roll past any glue residue.
5 Hold the roll so the paper feeds from the bottom of the roll when the terminal is
inverted (see illustration below).
6 Drop the paper roll into the printer tray.
PP
NOTE
CAUTION
Figure 7 Loading Paper Roll
TERMINAL SETUP
Installing the Paper Roll
VX 675 with ECR functionality uses 40mm paper roll.
7 Pull paper up past the glue residue on the paper roll. 8 Close the paper roll cover by gently pressing directly on the cover until it clicks
shut, allowing a small amount of paper p ast the glue residue to extend out side the printer door.
To prevent damaging the print roller, always gently press down on the paper roll
cover to close it.
Figure 8 Closing Paper Roll Cover
9 Tear the paper off against the serrated plastic strip in the printer.
VX 675 R
EFERENCE GUIDE 21
TERMINAL SETUP
%
$
NOTE
'&
0,
6
0
,6
$
%

Installing the SIM Card

Installing the
SIM Card
To install or replace
the card
The VX 675 terminal for GPRS modems supports the installation of a GSM SIM (Subscriber Identity Module). Use the following procedure to install a SIM card.
1 Turn off the terminal. 2 Place the terminal upside down on a soft, clean surface to protect the lens
from scratches.
3 Unscrew and remove the back compartment cover. 4 Lift the battery pack.
Figure 9 Removing the Back Compartment Cover
5 Insert the SIM card into the cardholder.
There is only one SIM slot (VX 675 3G has dual SIM support). Before inserting the SIM card, position it as shown in in the illustration below, with the card’s gold contacts facing the compartment. The cardholder connector base has a set of contacts and a notch to ensure the SIM/R-UIM card is positioned correctly. The SIM card has a notch on one corner to ensure that it fit s into the connector base in only one way.
22 VX 675 REFERENCE GUIDE
Figure 10 Inserting the SIM Card
6 Return the battery pack to its original position.
$
%
NOTE
7 Close and screw the back compartment cover.
TERMINAL SETUP

Installing the SD Card

Installing the SD
Card
To install or replace
the SD card:
VX 675 3G supports micro SD card installation. Use the following procedures to replace or install an SD card.
1 Turn off the terminal. 2 Lift and turn the rubber flap cover. 3 Insert the micro SD card. The card should lock in place when inserted
correctly.
4 Replace the rubber flap cover.
Using the
Battery

Battery Features

VX 675 terminal uses a single cell Li-ion battery (see Accessories and
Documentation for ordering information). The internal logic of the battery prevents
both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable).
The VX 675 terminal will only operate when the battery is installed.
The following are features of the battery:
• One Li-ion cell.
• A safety circuit that:
• Prevents cell damage from overcharge, over-discharge, or overheating.
• Activates when the battery is left in an unused terminal for extended
periods.
VX 675 R
EFERENCE GUIDE 23
TERMINAL SETUP
NOTE
NOTE
NOTE
NOTE

Battery Behavior (No Power Pack)

• VX 675 battery pack is not customer changeable and therefore should not be
disconnected and removed.
• Li-ion batteries are not affected by shallow charging. Furthermore, when the
terminal has no external power source or battery, the coin cell battery provides power to the security circuit.
• Disconnecting and removing the battery, as well as unplugging the terminal
power pack, reduce the life of the coin cell battery, which does not recharge and must be replaced if drained.
• Conserve battery power by turning the VX 675 terminal off when not in use.
Keep the Li-ion battery inserted in the terminal and power up the terminal periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the micro-USB end of the power pack to the terminal and plugging the other end of the power pa ck into a wall outlet.
Battery Behavior
(No Power Pack)

Manual Startup

Manual Shutdown

The terminal shifts to power pack mode and starts up automatically when the VX 675 is connected to a non-battery power source, regardless of the battery charge state.
Hold the green key down for about 4 seconds until the terminal displays the startup screen.
The 4-second power-up delay prevents terminal startup if the green key is accidentally held down. The time required to hold the green key down to power up the terminal is configurable.
The terminal lights up once the power is on.
The VeriFone copyright screen starts and displays a unique copyright screen once the terminal loads an application. However, screen after the initial VeriFone copyright screen if there is no available application in the terminal.
Hold the red key down for about 4 seconds until the terminal displays the shutdown verification screen. Keep holding the red key until the VX 675 terminal shuts down.
DOWNLOAD NEEDED appears on
24 VX 675 REFERENCE GUIDE
• The 4-second shutdown delay that prevents terminal shutdown if the red key
is accidentally held down. The time required to hold the red key down to shut down the terminal is configurable.
• The screen is blank when the terminal has no power.
TERMINAL SETUP
CAUTION
WARNING
NOTE

Connecting the Terminal Power Pack

Connecting the
Terminal Power
Pack
After installing the battery, connect the VX 675 terminal to the provided power source for initial charging.
Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Specifications for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.
Do not plug the power pack into an outdoor outlet or operate the terminal outdoors.
During a transaction, disconnecting the power by removing the battery or unplugging the terminal from a wall power while at very low battery charge may cause transaction data files not yet stored in the terminal memory to be lost.
The VX 675 unit comes with a universal input power pack capable of operating from voltages of 100 V to 240 V AC.
To Connect the
Terminal Power
Supply
1 Insert the micro-USB plug into the micro-USB port of the VX 675, as shown in
the figure below.
Figure 11 VX 675 Power Supply Connection
2 Plug the AC power pack into a wall outlet or powered surge protector.
To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
Once it loads the application, the terminal starts the initial VeriFone copyright screen and displays a unique copyright screen. If there is no available application in the terminal,
DOWNLOAD NEEDED appears on screen after the initial VeriFone
copyright screen.
VX 675 R
EFERENCE GUIDE 25
TERMINAL SETUP
NOTE
NOTE
WARNING

Charging the Battery

Charging the
Battery

Battery Life

After unpacking your VX 675 terminal, connect the power pack to the unit for 4.65 hours or until fully charged.
The terminal charges the VX 675 battery when the terminal is in the base. For
more information, see Docking the Terminal on the Base.
The battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation.
The VX 675 terminal automatically shuts off when the battery reaches the critically low charge state. If this occurs, the battery must be recharged for a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a battery that has been discharged below this critical state.
Charging and discharging the VX 675 battery hundreds of times will wear out the battery. Significantly reduced operating times indicate the need for battery replacement (see Accessories and Documentation for ordering information).
Using the VX 675
Base Stations

USB Base

Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly . Do not dispose of Li-ion batteries in municip al waste sites.
Like the terminal, VeriFone ships variants of the VX 675 base for different markets. Your base may have a different configuration.
A charging base to charge the terminal and provide a docking station when the terminal is not in use. It also has USB Host port for downloading applications and secure keys via USB flash drive. The base can be positioned on a countertop.
26 VX 675 REFERENCE GUIDE
Figure 12 USB Base Showing Micro-USB and USB Host Ports
TERMINAL SETUP

Powering Up the Base

Full-Feature Base

Powering Up the
Base
A charging base with Dial, Ethernet, Serial (RS-232), and USB Host ports for full back-up connectivity options and support to some peripherals like ECR, check reader, and barcode reader, among others.
Figure 13 Full-Feature Base Showing Dial, Ethernet, Serial, Micro-USB
and USB Host Ports
Use the procedure in this section to connect the VX 675 Base to a power source.
To power up the base
1 Insert the micro-USB plug into the micro-USB port of the base, as shown in
the figure below.
Figure 14 Connecting the Base to a Power Source
2 Plug the AC power pack into a wall outlet or power surge protector.
VX 675 R
EFERENCE GUIDE 27
TERMINAL SETUP
$
$ %
NOTE
WARNING

Docking the Terminal on the Base

Docking the
Terminal on the
Base
Undocking the
Te rminal fro m
the Base
The VX 675 terminal can be placed on the base when not in use for continuous charging of its battery.
Figure 15 Docking the VX 675 Terminal on the Base
The VX 675 terminal can be taken from the base when in use.
Conducting
Wireles s
Transactions
28 VX 675 REFERENCE GUIDE
Figure 16 Undocking the VX 675 Terminal from the Base
To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.
Do not plug the power pack into an outdoor outlet or operate the terminal outdoors.
Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost.
To conduct a wireless transaction:
• Ensure the terminal is in an optimal position for transmitting.
• Follow the on-screen instructions provided with your application.
TERMINAL SETUP
CAUTION

Conducting Smart Card Transactions

Conducting
Smart Card
Transactions
To Conduct a Smart
Card Transaction
The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction.
1 Position a smart card with the contacts facing upward (see illustration below). 2 Insert the smart card into the smart card reader slot in a smooth, continuous
motion until it seats firmly.
3 Remove the card only when the application indicates the transaction is
complete.
Using the
Magnetic Card
Reader
To Conduct a Credit
or Debit Card
Transaction
Figure 17 Inserting a Smart Card
Do not remove the smart card in the card reader until the transaction is complete.
Premature card removal will invalidate the transaction.
The VX 675 terminal supports credit/debit card transactions.
1 Position a magnetic card with the stripe in the card reader and facing inward,
toward the keypad.
2 To ensure a prope r read of the magnetic swipe card, the user should insert the
magnetic card from the top of the unit, as shown in the following illustration.
VX 675 R
EFERENCE GUIDE 29
TERMINAL SETUP

Connecting to USB Host

3 Swipe the card through the magnetic card reader.
Figure 18 Using the Magnetic Card Reader
Connecting to
USB Host
To connect to the
USB Host
USB Host support, allows you to download applications and secure keys via USB flash drive.
1 Power up the base by inserting the micro-USB plug into the micro-USB port of
the base as shown in Figure 14.
2 Make sure that the terminal is docked on the base. 3 Insert the USB plug into the USB Host port on the left side of the base.
30 VX 675 REFERENCE GUIDE
Figure 19 Connecting USB Flash Drive to the USB Host
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