Verifone VX675GPRSCTLS Users Manual

VX 675

Installation Guide

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VeriFone Part Number DOC265-003-EN-A, Revision A.2

VX 675 Installation Guide

© 2012 VeriFone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.

The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

VeriFone, the VeriFone logo, Omni, VeriCentre, and Verix are registered trademarks of VeriFone. Other brand names or trademarks
associated with VeriFone’s products and services are trademarks of VeriFone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.

Comments? Please e-mail all comments on this document to your local VeriFone Support Team.

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VeriFone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

1-800-VERIFONE

www.verifone.com

VeriFone Part Number DOC265-003-EN-A, Revision A.2

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

CHAPTER 1

Terminal Overview Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

CHAPTER 2

Terminal Setup Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

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Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

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Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

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Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Examining Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Installing the SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Smart Battery Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Battery Behavior (No Power Cable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Charging the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Standard Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Powering Up the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Mounting the Terminal Onto the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Conducting Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Conducting Smart Card Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

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VX 675 INSTALLATION GUIDE 3

CONTENTS

VeriFone Service

CHAPTER 3

Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Operating Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

CHAPTER 4

Maintenance Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

CHAPTER 5

Returning a Terminal or Smart Battery for Service. . . . . . . . . . . . . . . . . . . . . . . 35

and Support

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

VeriFone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

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CHAPTER 6

Troubleshooting

Guidelines

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Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Terminal Display Does Not Show Correct/Readable Info. . . . . . . . . . . . . . . . . . 39

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Smart Battery Does Not Charge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Spare Battery in Base Station Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . 40

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Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

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Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

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Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

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PREFACE

This guide is your primary source of information for setting up and installing the
VX 675 terminal.

Audience

Organization

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Related

Documentation

This guide is useful for anyone installing and configuring a VX 675 terminal. Basic
descriptions of the terminal features are also provided.

This guide is organized as follows:

Chapter 1, Terminal Overview. Provides an overview of the VX 675 terminal.

Chapter 2, Term in al Se tu p . Explains how to set up and install the VX 675 terminal.

Provides information on how to select a location, establish power and telephone
line connections, and how to configure optional peripheral devices.

Chapter 3, Specifications. Discusses power requirements and dimensions of the

VX 675 terminal.

Chapter 4, Maintenance. Explains how to maintain your VX 675 terminal.

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Chapter 5, VeriFone Service and Support. Provides information on contacting

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your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.

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Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,

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should you encounter a problem in terminal installation and configuration.

To learn more about the VX 675 terminal, refer to the following set of documents:

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VX 675 Certifications and Regulations Sheet VPN DOC265-001-EN-A

VX 675 Quick Installation Guide VPN DOC265-002-EN-A

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VX 675 Reference Guide VPN DOC265-004-EN-A

Verix eVo Volume I: Operating System
Programming Manual

Verix eVo Volume II: Operating System and
Communications Programmers Manual

Verix eVo Volume III: Operating System
Programming Tools Reference Manual

VPN DOC00301

VPN DOC00302

VPN DOC00303

VX 675 INSTALLATION GUIDE 5

PREFACE

Conventions and Acronyms

Conventions and

Acronyms

Document

Conventions

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This section describes the conventions and acronyms used in this guide.

Various conventions are used to help you quickly identify special formatting. Table

1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms

that are cross referenced.

Italics Italic typeface indicates

book titles or emphasis.

Courier The courier type face is

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used while specifying
onscreen text, such as text
that you would enter at a

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command prompt, or to
provide an URL.

The pencil icon is used to
highlight important

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information.

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See Conventions and Acronyms.

You must install a roll of thermal­sensitive paper in the printer.

http://www.verifone.com

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RS-232-type devices do not work
with the PINpad port.

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CAUTION

WARNING

The caution symbol
indicates possible hardware
or software failure, or loss
of data.

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The lightning symbol is
used as a warning when
bodily injury might occur.

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The terminal is not waterproof or
dustproof, and is intended for indoor
use only.

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Due to risk of shock do not use the
terminal near water.

6 VX 675 INSTALLATION GUIDE

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PREFACE

Conventions and Acronyms

Acronym Definitions

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Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.

Table 2 Acronym Definitions

Acronym Definitions

AC Alternating Current

CDMA Code Division Multiple Access

EMV Joint Europay, MasterCard and Visa Standard

GPRS General Packet Radio Service

GSM Global System for Mobile Communication

HDMI High-Definition Multimedia Interface

ITP Internal Thermal Printer

LCD Liquid Crystal Display

LED Light Emitting Diode

MRA Merchandise Return Authorization

MSAM Micromodule-Size Security Access Module

PED PIN Entry Device

PIN Personal Identification Number

POS Point-of-Sale

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QVGA Quarter Video Graphics Array

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RJ45 Registered Jack 45

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RS-232 Recommended Standard 232

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R-UIM Removable User Identity Module

SAM Security Access Module

SD Secure Digital

SIM Subscriber Identity Module

TFT Thin Film Transistor

UART Universal Asynchronous Transmitter/Receiver

USB Universal Serial Bus

VPN VeriFone Part Number

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VX 675 I

NSTALLATION GUIDE 7

PREFACE

Conventions and Acronyms

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Terminal Overview

This chapter provides a brief description of the VX 675 terminal. This terminal
features a large color screen display, fast processor, abundant memory, and PCI

2.0 and PCI 3.0 security.

The VX 675 terminal is a portable, battery-powered device designed to fit
comfortably during handheld consumer-facing applications. It features a vibrantly
colored 2.8” TFT QVGA display and a backlit spill-resistant keypad. It supports the
GPRS communications technology.

NOTE

VeriFone ships variants of the VX 675 terminal for different markets. Your terminal
may have a different configuration. The following devices may or may not be
present: a smart card reader, none or three MSAM cardholders, and a SIM/R-UIM
cardholder.

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CHAPTER 1

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Features at a Glance

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Figure 1 The VX 675 Terminal

The following are the features of VX 675:

• 400 MHz ARM11 RISC processor

delivers power and usability in a
convenient “hand-over” design.

• Multi-application operating

environment.

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• Securely supports and runs payment

and value-added applications along
with signature capture.

• Offers unsurpassed performance on

EMV smart card transactions

VX 675 INSTALLATION GUIDE 9

TERMINAL OVERVIEW

Features and Benefits

Features and

Benefits

Exceptional Ease of

Use

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• Advanced memory architecture to

meet tomorrow’s needs with support
for 192 MB.

• Backward compatibility with VeriFone

solutions help reduces development
costs.

• Drop-resistant design minimizes

breakage.

• 32-bit processing and multi-tasking

capabilities.

• Security architecture exceeds

specifications for PCI-PED and
sophisticated file authentication.

VX 675 terminals provide the right combination of features and functions including
a triple-track magnetic stripe card reader, smart card reader, integrated PIN pad,
color screen display, and a quiet yet fast internal thermal printer (ITP).

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• Max UI design provides large 2.8” color

QVGA display, and large blue backlit
keys for easier viewing.

• Adds vibrant color screen to the

smallest purpose-built wireless payment
device.

• Multiple connectivity options.

• Spill-resistant design forces liquid down

and off the front of the terminal.

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• Lightweight, tapered design, compact, stylish and the ergonomic balance

allows convenient terminal hand-off to the consumer for PIN entry or other
input.

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• Large 2.8” color TFT display for boundless application possibilities and easy

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readability under various lighting conditions.

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• Large, blue backlit keys provide tactile response to simplify usage and

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minimize finger slips.

• 25 mm and 40 mm diameter paper roll support with a trouble-free, drop-in,

“clam shell” loading and dual tear bar that allow receipts to be torn in any
direction.

• Quiet and fast integrated thermal printer with a rear placement to maximize

the user interface area.

• Vertical magnetic stripe card reader with an extended blade for optimal card

reading.

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10 VX 675 INSTALLATION GUIDE

• Optional hands-free holster is available that fits the server’s or clerk’s belt so

that the POS device can be quickly removed and easily handed to the
customer.

TERMINAL OVERVIEW

Features and Benefits

Performance and

Durability

Security

Communication

Technology

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• Fast transactions due to powerful 400 MHz ARM11 processor.

• High-capacity 3.7 V 2250 mAH Li-ion battery.

• Standard base station for drop-and-go charging.

• Rounded corners and drop resistant to 3 feet on concrete floor to minimize

breakage.

• 192 MB of memory with optional removable SD flash memory.

• PCI PED 2.0 and PCI PED 3.0 approved for debit and other PIN-based

transactions.

• EMV Level 1 and 2 Type Approval.

• Tamper-resistant construction, SSL protocols, and VeriShield file

authentication.

• VX 675 GPRS and 3G: Long-range wireless payment for retailers that have no

physical location limitations.

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NSTALLATION GUIDE 11

TERMINAL OVERVIEW

Features and Benefits

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Terminal Setup

CHAPTER 2

This chapter describes the terminal setup procedures. You will learn about:

• Selecting Terminal Location.

• Unpacking the Shipping Carton.

• Examining Terminal Features.

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• Examining Connection Ports.

• Installing the Paper Roll.

• Installing the SIM Card.

• Using the Smart Battery.

• Battery Behavior (No Power Cable).

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• Charging the Smart Battery.

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• Connecting the Terminal Power Pack.

• Using the Base Station.

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• Mounting the Terminal Onto the Base Station.

• Conducting Wireless Transactions.

• Conducting Smart Card Transactions.

• Using the Magnetic Card Reader.

• Using the Magnetic Card Reader.

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VX 675 INSTALLATION GUIDE 13

TERMINAL SETUP

Selecting Terminal Location

Selecting

Termina l

Location

Environmental

Factors

CAUTION

Electrical

Considerations

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Use the following guidelines when selecting a location for your VX 675 terminal.

• The VX 675 unit is a portable terminal. Select a flat support surface, such as a

countertop or table, to keep the terminal safe in between uses.

• Do not use the terminal where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

• Keep the terminal away from direct sunlight and anything that radiates heat,

such as a stove or motor.

• Do not use the terminal outdoors.

The terminal is not waterproof or dustproof, and is intended for indoor use only.

Any damage to the unit from exposure to rain or dust may void any warranty.

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• Avoid using this product during electrical storms.

• Avoid locations near electrical appliances or other devices that cause

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excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security

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devices, or computer equipment).

• Do not use the terminal near water or in moist conditions.

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14 VX 675 INSTALLATION GUIDE

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TERMINAL SETUP

Unpacking the Shipping Carton

Unpacking the

Shipping Carton

To unpack the

Shipping Carton

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Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The VX 675 device is a secure product and any tampering
may cause the terminal to cease to function properly.

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Figure 2 VX 675 Shipping Carton Contents

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1 Remove and inspect the following items:

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• Terminal

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CAUTION

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• Power pack

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• Paper roll

2 Remove all plastic wrapping from the terminal and other components.

3 Remove the clear protective film from the LCD screen.

Do not use a terminal that has been damaged or tampered with. The
VX 675 terminal comes equipped with tamper-evident labels. If a label or
component appears damaged, please notify the shipping company and your
VeriFone representative or service provider immediately.

4 Save the shipping carton and packing material for future repacking or moving

the terminal.

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VX 675 I

NSTALLATION GUIDE 15

TERMINAL SETUP

Examining Terminal Features

Examining

Termina l

Features

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Before you continue the installation process, notice the features of the
VX 675 terminal (see illustration below).

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Front Panel

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Figure 3 VX 675 Terminal Features (Front Panel)

The front panel includes the following features:

• A Large 3.5” color TFT screen display.

• Two types of keys:

a A 12-key, telephone-style keypad (keypads may vary in style).

b Three color-coded function keys below the keypad (from left to right:

CANCEL, CLEAR, ENTER).

• A magnetic card reader, built into the right side. Swipe the card using the

proper direction, with the magnetic stripe down and facing inward, toward the
keypad.

• An internal thermal printer at the top front of the terminal.

• A smart card reader, built into the bottom of the terminal. For directions on

how to use a smart card, see Conducting Smart Card Transactions.

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