Verifone VX675GPRSCTLS Users Manual

VX 675

Installation Guide

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VeriFone Part Number DOC265-003-EN-A, Revision A.2

VX 675 Installation Guide

© 2012 VeriFone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.

The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

VeriFone, the VeriFone logo, Omni, VeriCentre, and Verix are registered trademarks of VeriFone. Other brand names or trademarks
associated with VeriFone’s products and services are trademarks of VeriFone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.

Comments? Please e-mail all comments on this document to your local VeriFone Support Team.

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VeriFone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

1-800-VERIFONE

www.verifone.com

VeriFone Part Number DOC265-003-EN-A, Revision A.2

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

CHAPTER 1

Terminal Overview Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

CHAPTER 2

Terminal Setup Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

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Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

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Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

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Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Examining Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Installing the SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Smart Battery Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Battery Behavior (No Power Cable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Charging the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Standard Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Powering Up the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Mounting the Terminal Onto the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Conducting Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Conducting Smart Card Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

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VX 675 INSTALLATION GUIDE 3

CONTENTS

VeriFone Service

CHAPTER 3

Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Operating Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

CHAPTER 4

Maintenance Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

CHAPTER 5

Returning a Terminal or Smart Battery for Service. . . . . . . . . . . . . . . . . . . . . . . 35

and Support

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

VeriFone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

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CHAPTER 6

Troubleshooting

Guidelines

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Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Terminal Display Does Not Show Correct/Readable Info. . . . . . . . . . . . . . . . . . 39

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Smart Battery Does Not Charge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Spare Battery in Base Station Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . 40

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Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

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Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

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Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

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4 VX 675 INSTALLATION GUIDE

PREFACE

This guide is your primary source of information for setting up and installing the
VX 675 terminal.

Audience

Organization

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Related

Documentation

This guide is useful for anyone installing and configuring a VX 675 terminal. Basic
descriptions of the terminal features are also provided.

This guide is organized as follows:

Chapter 1, Terminal Overview. Provides an overview of the VX 675 terminal.

Chapter 2, Term in al Se tu p . Explains how to set up and install the VX 675 terminal.

Provides information on how to select a location, establish power and telephone
line connections, and how to configure optional peripheral devices.

Chapter 3, Specifications. Discusses power requirements and dimensions of the

VX 675 terminal.

Chapter 4, Maintenance. Explains how to maintain your VX 675 terminal.

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Chapter 5, VeriFone Service and Support. Provides information on contacting

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your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.

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Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,

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should you encounter a problem in terminal installation and configuration.

To learn more about the VX 675 terminal, refer to the following set of documents:

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VX 675 Certifications and Regulations Sheet VPN DOC265-001-EN-A

VX 675 Quick Installation Guide VPN DOC265-002-EN-A

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VX 675 Reference Guide VPN DOC265-004-EN-A

Verix eVo Volume I: Operating System
Programming Manual

Verix eVo Volume II: Operating System and
Communications Programmers Manual

Verix eVo Volume III: Operating System
Programming Tools Reference Manual

VPN DOC00301

VPN DOC00302

VPN DOC00303

VX 675 INSTALLATION GUIDE 5

PREFACE

Conventions and Acronyms

Conventions and

Acronyms

Document

Conventions

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This section describes the conventions and acronyms used in this guide.

Various conventions are used to help you quickly identify special formatting. Table

1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms

that are cross referenced.

Italics Italic typeface indicates

book titles or emphasis.

Courier The courier type face is

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used while specifying
onscreen text, such as text
that you would enter at a

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command prompt, or to
provide an URL.

The pencil icon is used to
highlight important

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information.

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See Conventions and Acronyms.

You must install a roll of thermal­sensitive paper in the printer.

http://www.verifone.com

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RS-232-type devices do not work
with the PINpad port.

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CAUTION

WARNING

The caution symbol
indicates possible hardware
or software failure, or loss
of data.

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The lightning symbol is
used as a warning when
bodily injury might occur.

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The terminal is not waterproof or
dustproof, and is intended for indoor
use only.

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Due to risk of shock do not use the
terminal near water.

6 VX 675 INSTALLATION GUIDE

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PREFACE

Conventions and Acronyms

Acronym Definitions

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Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.

Table 2 Acronym Definitions

Acronym Definitions

AC Alternating Current

CDMA Code Division Multiple Access

EMV Joint Europay, MasterCard and Visa Standard

GPRS General Packet Radio Service

GSM Global System for Mobile Communication

HDMI High-Definition Multimedia Interface

ITP Internal Thermal Printer

LCD Liquid Crystal Display

LED Light Emitting Diode

MRA Merchandise Return Authorization

MSAM Micromodule-Size Security Access Module

PED PIN Entry Device

PIN Personal Identification Number

POS Point-of-Sale

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QVGA Quarter Video Graphics Array

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RJ45 Registered Jack 45

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RS-232 Recommended Standard 232

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R-UIM Removable User Identity Module

SAM Security Access Module

SD Secure Digital

SIM Subscriber Identity Module

TFT Thin Film Transistor

UART Universal Asynchronous Transmitter/Receiver

USB Universal Serial Bus

VPN VeriFone Part Number

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VX 675 I

NSTALLATION GUIDE 7

PREFACE

Conventions and Acronyms

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Terminal Overview

This chapter provides a brief description of the VX 675 terminal. This terminal
features a large color screen display, fast processor, abundant memory, and PCI

2.0 and PCI 3.0 security.

The VX 675 terminal is a portable, battery-powered device designed to fit
comfortably during handheld consumer-facing applications. It features a vibrantly
colored 2.8” TFT QVGA display and a backlit spill-resistant keypad. It supports the
GPRS communications technology.

NOTE

VeriFone ships variants of the VX 675 terminal for different markets. Your terminal
may have a different configuration. The following devices may or may not be
present: a smart card reader, none or three MSAM cardholders, and a SIM/R-UIM
cardholder.

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CHAPTER 1

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Features at a Glance

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Figure 1 The VX 675 Terminal

The following are the features of VX 675:

• 400 MHz ARM11 RISC processor

delivers power and usability in a
convenient “hand-over” design.

• Multi-application operating

environment.

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• Securely supports and runs payment

and value-added applications along
with signature capture.

• Offers unsurpassed performance on

EMV smart card transactions

VX 675 INSTALLATION GUIDE 9

TERMINAL OVERVIEW

Features and Benefits

Features and

Benefits

Exceptional Ease of

Use

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• Advanced memory architecture to

meet tomorrow’s needs with support
for 192 MB.

• Backward compatibility with VeriFone

solutions help reduces development
costs.

• Drop-resistant design minimizes

breakage.

• 32-bit processing and multi-tasking

capabilities.

• Security architecture exceeds

specifications for PCI-PED and
sophisticated file authentication.

VX 675 terminals provide the right combination of features and functions including
a triple-track magnetic stripe card reader, smart card reader, integrated PIN pad,
color screen display, and a quiet yet fast internal thermal printer (ITP).

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• Max UI design provides large 2.8” color

QVGA display, and large blue backlit
keys for easier viewing.

• Adds vibrant color screen to the

smallest purpose-built wireless payment
device.

• Multiple connectivity options.

• Spill-resistant design forces liquid down

and off the front of the terminal.

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• Lightweight, tapered design, compact, stylish and the ergonomic balance

allows convenient terminal hand-off to the consumer for PIN entry or other
input.

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• Large 2.8” color TFT display for boundless application possibilities and easy

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readability under various lighting conditions.

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• Large, blue backlit keys provide tactile response to simplify usage and

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minimize finger slips.

• 25 mm and 40 mm diameter paper roll support with a trouble-free, drop-in,

“clam shell” loading and dual tear bar that allow receipts to be torn in any
direction.

• Quiet and fast integrated thermal printer with a rear placement to maximize

the user interface area.

• Vertical magnetic stripe card reader with an extended blade for optimal card

reading.

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10 VX 675 INSTALLATION GUIDE

• Optional hands-free holster is available that fits the server’s or clerk’s belt so

that the POS device can be quickly removed and easily handed to the
customer.

TERMINAL OVERVIEW

Features and Benefits

Performance and

Durability

Security

Communication

Technology

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• Fast transactions due to powerful 400 MHz ARM11 processor.

• High-capacity 3.7 V 2250 mAH Li-ion battery.

• Standard base station for drop-and-go charging.

• Rounded corners and drop resistant to 3 feet on concrete floor to minimize

breakage.

• 192 MB of memory with optional removable SD flash memory.

• PCI PED 2.0 and PCI PED 3.0 approved for debit and other PIN-based

transactions.

• EMV Level 1 and 2 Type Approval.

• Tamper-resistant construction, SSL protocols, and VeriShield file

authentication.

• VX 675 GPRS and 3G: Long-range wireless payment for retailers that have no

physical location limitations.

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NSTALLATION GUIDE 11

TERMINAL OVERVIEW

Features and Benefits

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12 VX 675 INSTALLATION GUIDE

Terminal Setup

CHAPTER 2

This chapter describes the terminal setup procedures. You will learn about:

• Selecting Terminal Location.

• Unpacking the Shipping Carton.

• Examining Terminal Features.

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• Examining Connection Ports.

• Installing the Paper Roll.

• Installing the SIM Card.

• Using the Smart Battery.

• Battery Behavior (No Power Cable).

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• Charging the Smart Battery.

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• Connecting the Terminal Power Pack.

• Using the Base Station.

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• Mounting the Terminal Onto the Base Station.

• Conducting Wireless Transactions.

• Conducting Smart Card Transactions.

• Using the Magnetic Card Reader.

• Using the Magnetic Card Reader.

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VX 675 INSTALLATION GUIDE 13

TERMINAL SETUP

Selecting Terminal Location

Selecting

Termina l

Location

Environmental

Factors

CAUTION

Electrical

Considerations

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Use the following guidelines when selecting a location for your VX 675 terminal.

• The VX 675 unit is a portable terminal. Select a flat support surface, such as a

countertop or table, to keep the terminal safe in between uses.

• Do not use the terminal where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

• Keep the terminal away from direct sunlight and anything that radiates heat,

such as a stove or motor.

• Do not use the terminal outdoors.

The terminal is not waterproof or dustproof, and is intended for indoor use only.

Any damage to the unit from exposure to rain or dust may void any warranty.

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• Avoid using this product during electrical storms.

• Avoid locations near electrical appliances or other devices that cause

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excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security

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devices, or computer equipment).

• Do not use the terminal near water or in moist conditions.

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14 VX 675 INSTALLATION GUIDE

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TERMINAL SETUP

Unpacking the Shipping Carton

Unpacking the

Shipping Carton

To unpack the

Shipping Carton

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Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The VX 675 device is a secure product and any tampering
may cause the terminal to cease to function properly.

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Figure 2 VX 675 Shipping Carton Contents

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1 Remove and inspect the following items:

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• Terminal

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CAUTION

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• Power pack

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• Paper roll

2 Remove all plastic wrapping from the terminal and other components.

3 Remove the clear protective film from the LCD screen.

Do not use a terminal that has been damaged or tampered with. The
VX 675 terminal comes equipped with tamper-evident labels. If a label or
component appears damaged, please notify the shipping company and your
VeriFone representative or service provider immediately.

4 Save the shipping carton and packing material for future repacking or moving

the terminal.

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VX 675 I

NSTALLATION GUIDE 15

TERMINAL SETUP

Examining Terminal Features

Examining

Termina l

Features

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Before you continue the installation process, notice the features of the
VX 675 terminal (see illustration below).

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Front Panel

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Figure 3 VX 675 Terminal Features (Front Panel)

The front panel includes the following features:

• A Large 3.5” color TFT screen display.

• Two types of keys:

a A 12-key, telephone-style keypad (keypads may vary in style).

b Three color-coded function keys below the keypad (from left to right:

CANCEL, CLEAR, ENTER).

• A magnetic card reader, built into the right side. Swipe the card using the

proper direction, with the magnetic stripe down and facing inward, toward the
keypad.

• An internal thermal printer at the top front of the terminal.

• A smart card reader, built into the bottom of the terminal. For directions on

how to use a smart card, see Conducting Smart Card Transactions.

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16 VX 675 INSTALLATION GUIDE

TERMINAL SETUP

Examining Connection Ports

• A SAM (security access module) compartment, built into the bottom of the

terminal inside the back compartment. The VX 675 terminal contains an
MSAM cardholder to support stored-value card programs or other merchant
card requirements.

NOTE

Examining

Connection

Ports

V

Power Supply

O

C

VeriFone ships variants of the VX 675 terminal for different markets. Your terminal
may have a different configuration. The following devices may or may not be
present: a smart card reader, or an MSAM cardholder. However, the basic
processes described in this guide remain the same, regardless of terminal
configuration.

The VX 675 terminal has one primary micro-USB port.

E

L

N

IA

O

F

I

R

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Figure 4 The VX 675 Primary Micro-USB Port

N

Each VX 675 terminal comes with power supply (VPN CBL268-004-01-A) used to
connect the terminal directly to a power outlet and to charge the battery.

F

D

I

N

E

T

A

N

O

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S

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Figure 5 Power Supply Connection to a VX 675 Terminal

VX 675 I

NSTALLATION GUIDE 17

TERMINAL SETUP

Installing the Paper Roll

Installing the

Paper Roll

CAUTION

To Install a Paper Roll

E

V

A fast, quiet thermal printer is built into the VX 675 terminal. Before you can
process transactions that require a receipt or record, you must install a roll of
thermal-sensitive paper in the printer.

The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24
inches) wide and 25 or 40 millimeters in diameter. A pink out-of-paper indicator
line appears on the edge of the paper approximately 18 inches before the end of
the roll. After this line appears, there is enough paper remaining on the roll to
conclude at least one transaction.

Poor-quality paper can jam the printer and create excessive paper dust. To order

high-quality VeriFone paper, refer to Accessories and Documentation.

Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,
friction, temperature, humidity, and oils affect the color and storage
characteristics of the paper.

Never load a roll of paper with folds, wrinkles, tears, or holes at the edges in the
print area.

O

F

1 Gently pull the latch located on the bottom of the terminal to unlock the paper

R

I

roll cover.

E

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A

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Figure 6 Unlocking the Printer Cover

2 Lift the printer cover up and back.

3 Remove any partial roll of paper in the printer tray.

4 Loosen the glued leading edge of the new roll of paper or remove the

protective strip, if applicable. Unwind the paper roll past any glue residue.

5 Hold the roll so the paper feeds from the bottom of the roll when the terminal is

inverted (see illustration below).

B

18 VX 675 INSTALLATION GUIDE

6 Drop the paper roll into the printer tray.

25mm

TERMINAL SETUP

Installing the Paper Roll

CAUTION

C

V

O

E

Figure 7 Loading Paper Roll

7 Pull paper up past the glue residue on the paper roll.

8 Close the paper roll cover by gently pressing directly on the cover until it clicks

shut, allowing a small amount of paper past the glue residue to extend outside

R

the printer door.

E

To prevent damaging the print roller, always gently press down on the paper roll

cover to close it.

F

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Figure 8 Closing Paper Roll Cover

9 Tear the paper off against the serrated plastic strip in the printer.

VX 675 I

NSTALLATION GUIDE 19

TERMINAL SETUP

Installing the SIM Card

Installing the

SIM Card

To install or replace

the card

V

O

C

NOTE

The VX 675 terminal for GPRS modems supports the installation of a GSM SIM
(Subscriber Identity Module). Use the following procedure to install a SIM card.

1 Turn off the terminal.

2 Place the terminal upside down on a soft, clean surface to protect the lens

from scratches.

3 Unscrew and remove the back compartment cover.

4 Lift the battery pack.

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T

B

F

Figure 9 Removing the Back Compartment Cover

N

5 Insert the SIM card into the cardholder.

There is only one SIM slot. Before inserting the SIM card, position it as shown in
in the illustration below, with the card’s gold contacts facing the compartment. The
cardholder connector base has a set of contacts and a notch to ensure the SIM/R­UIM card is positioned correctly. The SIM card has a notch on one corner to
ensure that it fits into the connector base in only one way.

EV

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S

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A

20 VX 675 INSTALLATION GUIDE

MIS

A

Figure 10 Inserting the SIM Card

B

IS

M

6 Return the battery pack to its original position.

7 Close and screw the back compartment cover.

TERMINAL SETUP

Using the Smart Battery

Using the Smart

Battery

NOTE

Smart Battery

Features

V

O

C

NOTE

The VX 675 terminal uses a Li-ion smart battery (see Accessories and

Documentation for ordering information). The internal logic of the smart battery

prevents both overcharging and undercharging (a fault condition in which the
battery level goes well below the minimum acceptable charge and the battery
becomes unusable).

The VX 675 terminal will operate on battery power or on power pack power. The
smart battery charger in the terminal will be active whenever the power pack is
connected.

The following are features of the smart battery:

• Two Li-ion cells

N

E

L

IA

• A fuel gauge module that:

• Monitors state of charge (voltage and percentage of capacity).

• Communicates with the terminal (charge parameters and status).

R

• Determines full charge capacity (on charge cycle and uninterrupted

E

discharge cycle).

F

I

D

I

O

E

T

N

F

• Automatically shuts down when the charge is critically low.

N

• A safety circuit that:

• Prevents cell damage from overcharge, over-discharge, or overheating.

I

N

O

• Activates when the battery is left in an unused terminal for extended

periods.

• VX 675 battery pack is not customer changeable and therefore should not be

disconnected and removed.

• Li-ion batteries are not affected by shallow charging. Furthermore, when the

terminal has no external power source or smart battery, the coin cell battery
provides power to the security circuit.

EV

R

S

I

A

• Disconnecting and removing the battery, as well as unplugging the terminal

power pack, reduce the life of the coin cell battery, which does not recharge
and must be replaced if drained.

• Conserve battery power by turning the VX 675 terminal off when not in use.

Keep the Li-ion battery inserted in the terminal and power up the terminal
periodically to check the battery charge. Do not let the battery charge fall
below 10% for extended periods of time as this may permanently diminish the
battery capacity. Recharge the battery by attaching the power cable to the
terminal and plugging the power pack into a wall outlet.

VX 675 I

NSTALLATION GUIDE 21

TERMINAL SETUP

Battery Behavior (No Power Cable)

Battery Behavior

(No Power

Cable)

Manual Startup

NOTE

NOTE

Manual Shutdown

E

V

NOTE

O

C

The terminal shifts to cabled power mode and starts up automatically when the
VX 675 is connected to a non-battery power source, regardless of the battery
charge state.

Hold the green key down for about 4 seconds until the terminal displays the
startup screen.

The 4-second power-up delay prevents terminal startup if the green key is
accidentally held down. The time required to hold the green key down to power up
the terminal is configurable (for more information, see the VX 675 Reference
Guide – VPN

The terminal lights up and the green LED indicator activates once the power is on.

The VeriFone copyright screen starts and displays a unique copyright screen
once the terminal loads an application. However,
screen after the initial VeriFone copyright screen if there is no available
application in the terminal.

Hold the red key down for about 4 seconds until the terminal displays the

R

shutdown verification screen. Keep holding the red key until the VX 675 terminal
shuts down.

DOC265-004-EN-A).

O

F

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I

N

N

E

T

L

DOWNLOAD NEEDED appears on

IA

F

• The 4-second shutdown delay that prevents terminal shutdown if the red key

N

is accidentally held down. The time required to hold the red key down to shut

A

down the terminal is configurable (for more information, see the VX 675
Reference Guide – VPN

DOC265-004-EN-A).

N

• The screen is blank and the green LED indicator is off when the terminal has

no power.

I

S

I

O

Connecting the

Terminal Power

Pack

CAUTION

WARNING

22 VX 675 INSTALLATION GUIDE

After installing the smart battery, connect the VX 675 terminal to the provided
power source for initial charging.

Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified. Before troubleshooting, ensure that the power supply being
used to power the terminal matches the requirements specified on the bottom of
the terminal. (See Specifications for detailed power supply specifications.) Obtain
the appropriately rated power supply before continuing with troubleshooting.

Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors.

During a transaction, disconnecting the power by removing the battery or
unplugging the terminal from a wall power while at very low battery charge may
cause transaction data files not yet stored in the terminal memory to be lost.

R

EV

TERMINAL SETUP

Charging the Smart Battery

The VX 675 unit comes with a universal input power pack capable of operating
from voltages of 100 V to 240 V AC.

To Connect the

Terminal Power

Supply

V

NOTE

O

C

1 Insert the micro-USB plug into the micro-USB port of the VX 675, as shown in

the figure below.

E

L

N

IA

O

Figure 11 VX 675 Power Supply Connection

2 Insert the AC power cable into the power pack.

R

E

3 Plug the AC power cable into a wall outlet or powered surge protector.

I

I

F

D

N

E

T

F

To protect against possible damage caused by lightning strikes and electrical

N

surges, consider installing a power surge protector.

I

N

O

The light indicators on the VX 675 appear when the terminal receives power.

Once it loads the application, the terminal starts the initial VeriFone copyright
screen and displays a unique copyright screen. If there is no available application
in the terminal,
copyright screen.

DOWNLOAD NEEDED appears on screen after the initial VeriFone

EV

R

S

I

A

Charging the

Smart Battery

NOTE

After unpacking your VX 675 terminal, install the battery and connect the power
pack to the unit for 6 hours or until fully charged.

The terminal charges the VX 675 smart battery when the terminal is in the base

station. For more information, see Mounting the Terminal Onto the Base Station.

The smart battery has a safety circuit to protect the Li-ion cells from overcharging
and over-discharging. If the battery is over-discharged, the safety circuit shuts
down the battery. The battery must then be recharged to restore operation.

VX 675 I

NSTALLATION GUIDE 23

TERMINAL SETUP

Charging the Smart Battery

NOTE

Battery Life

WARNING

E

V

The VX 675 terminal automatically shuts off when the smart battery reaches the
critically low charge state. If this occurs, the smart battery must be recharged for a
minimum of 1/2 hour before it can power the terminal. It may take several
recharge attempts to reset the safety circuit when charging a smart battery that
has been discharged below this critical state.

Charging and discharging the VX 675 smart battery hundreds of times will wear
out the battery. Significantly reduced operating times indicate the need for battery
replacement (see Accessories and Documentation for ordering information).

Do not dispose of batteries in a fire. Li-ion batteries must be recycled
or disposed of properly. Do not dispose of Li-ion batteries in municipal
waste sites.

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24 VX 675 INSTALLATION GUIDE

TERMINAL SETUP

Using the Base Station

Using the Base

Station

Standard Base

Station

V

The primary purpose of the base station is to charge the terminal battery and
provide a docking station for the terminal after being used. The Base Station can
be positioned on a countertop or mounted to the wall.

The standard Base Station can charge the VX 675 terminal. However, it does not
have any external ports and has a single LED to indicate power status.

E

L

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IA

O

F

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Figure 12 The VX 675 Standard Base Station

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VX 675 I

NSTALLATION GUIDE 25

TERMINAL SETUP

Powering Up the Base Station

Powering Up the

Base Station

To power up the base

station

E

V

O

C

Use the procedure in this section to connect the VX 675 Base Stations to a power
source.

1 Insert the micro-USB plug into the micro-USB port of the base station, as

shown in the figure below.

E

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N

IA

O

F

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Figure 13 Connecting the Base Station to a Power Source

N

E

T

D

2 Insert the AC power cable into the power pack.

3 Plug the AC power cable into a wall outlet or power surge protector.

I

F

N

4 Confirm that the Base Station is powered up as indicated by the solid green

A

LED.

N

O

I

S

I

26 VX 675 INSTALLATION GUIDE

EV

R

TERMINAL SETUP

Mounting the Terminal Onto the Base Station

Mounting the

Terminal Onto

the Base Station

NOTE

V

WARNING

The VX 675 terminal can be placed on the Base Station when not in use for
continuous charging of its battery.

A

E

B

L

N

IA

Figure 14 Placing the VX 675 terminal onto the Base Station

F

To protect against possible damage caused by lightning strikes and electrical

R

surges, consider installing a power surge protector.

E

Do not plug the power pack into an outdoor outlet or operate the terminal

N

outdoors.

I

D

I

F

O

E

T

N

C

O

Disconnecting the power during a transaction may cause transaction data files

not yet stored in terminal memory to be lost.

N

O

I

S

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EV

A

R

VX 675 I

NSTALLATION GUIDE 27

TERMINAL SETUP

Conducting Wireless Transactions

Conducting

Wireless

Transactions

Conducting

Smart Card

Transactions

To Conduct a Smart

Card Transaction

E

V

To conduct a wireless transaction:

• Ensure the terminal is in an optimal position for transmitting.

• Follow the on-screen instructions provided with your application.

The smart card transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card
transaction.

1 Position a smart card with the contacts facing upward (see illustration below).

2 Insert the smart card into the smart card reader slot in a smooth, continuous

motion until it seats firmly.

3 Remove the card only when the application indicates the transaction is

complete.

N

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T

D

I

F

C

O

CAUTION

N

A

N

S

I

O

Figure 15 Inserting a Smart Card

I

Do not remove the smart card in the card reader until the transaction is complete.
Premature card removal will invalidate the transaction.

EV

R

28 VX 675 INSTALLATION GUIDE

TERMINAL SETUP

Using the Magnetic Card Reader

Using the

Magnetic Card

Reader

To Conduct a Credit

or Debit Card

Transaction

V

The VX 675 terminal supports credit/debit card transactions.

1 Position a magnetic card with the stripe in the card reader and facing inward,

toward the keypad.

2 To ensure a proper read of the magnetic swipe card, the user should insert the

magnetic card from the top of the unit, as shown in the following illustration.

3 Swipe the card through the magnetic card reader.

E

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O

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Figure 16 Using the Magnetic Card Reader

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VX 675 I

NSTALLATION GUIDE 29

TERMINAL SETUP

Using the Magnetic Card Reader

C

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30 VX 675 INSTALLATION GUIDE

Specifications

CHAPTER 3

This chapter discusses power requirements, dimensions, and other specifications
of the VX 675 terminal.

Power

DC Power Pack

Operating

Environment

External

Dimensions

C

V

O

5V DC 1.0 A

UL, ITE listed, LPS power supply:

E

a Input rated: 100-240V AC, 50/60 Hz

b Output rated: 5V DC 1.0 A

Barrel connector polarity:

F

O

I

n

R

E

• Temperature: 0

D

I

E

°

C to 50° C (32°F to 122° F)

N

IA

T

N



F

• Relative humidity: 5% to 90%; non-condensing

N

• Length: 148 mm (5.8 in)

• Width: 78 mm (3.1 in)

• Depth: 42 mm (1.6 in)

EV

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L

VX 675 INSTALLATION GUIDE 31

SPECIFICATIONS

External Dimensions

C

V

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E

N

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32 VX 675 INSTALLATION GUIDE

Maintenance

CHAPTER 4

The VX 675 terminal and Base Stations have no user-serviceable parts.

Cleaning the

Terminal

CAUTION

Terminal

Contacts

CAUTION

V

O

Smart Card

C

Reader

To clean the terminal and Base Station, use a clean cloth slightly dampened with
water and a drop or two of mild soap. For stubborn stains, use alcohol or an
alcohol-based cleaner.

Never use thinner, trichloroethylene, or ketone-based solvents – they may cause
deterioration of plastic or rubber parts.

E

L

N

Do not spray cleaners or other solutions directly onto the keypad or terminal
display.

F

Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is
important that the exposed contacts of the VX 675 battery stay clean and unbent.

R

E

Avoid touching the contacts of the VX 675 battery and the recessed area on the
terminal. Finger oils tarnish contacts, causing bad connections. When operating
on battery power and experiencing a high occurrence of bad or incomplete data

N

transfers, clean the contacts.

Do not attempt to clean the smart card reader. Doing so may void any warranty.
For smart card reader service, contact your VeriFone distributor or service
provider.

I

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VX 675 INSTALLATION GUIDE 33

MAINTENANCE

Smart Card Reader

C

V

O

E

N

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N

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34 VX 675 INSTALLATION GUIDE

VeriFone Service and Support

For VX 675 terminal problems, contact your local VeriFone representative or
service provider.

For VX 675 product service and repair information:

• USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),

Monday - Friday, 8 A.M. - 8 P.M., Eastern time

• International – Contact your VeriFone representative

Returning a

Terminal or

Smart Battery

for Service

Before returning a VX 675 terminal, smart battery, or Base Station to VeriFone,
you must obtain an MRA number. The following procedure describes how to
return one or more VX 675 terminals, smart batteries, or Base Stations for repair
or replacement (U.S. customers only).

F

I

R

D

I

NOTE

V

E

Customers outside the United States are advised to contact their local VeriFone

representative for assistance regarding service, return, or replacement of

N

terminals or batteries.

F

O

E

N

N

E

T

CHAPTER 5

L

IA

O

To Return a Terminal

C

for Service

1 Get the following information from the printed labels on the bottom of each

VX 675 terminal, smart battery, or sled module to be returned:

O

• Product ID, including the model and part number. For example, “VX 675”

and “M268-XXX-XX-XXX-2.”

I

S

I

EV

• Serial number (S/N nnn-nnn-nnn)

2 Obtain the MRA number(s) by completing one of the following:

a Call VeriFone toll-free within the United States at 1-800-VeriFone and

follow the automated menu options.

• Select the MRA option from the automated message. The MRA

department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.

• Give the MRA representative the information you gathered in Step 1.

If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 727-953­4172 (U.S.).

b Address a fax to “VeriFone MRA Dept.” with the model and part number(s)

• Include a telephone number where you can be reached and your fax

number.

R

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A

VX 675 INSTALLATION GUIDE 35

VERIFONE SERVICE AND SUPPORT

Returning a Terminal or Smart Battery for Service

c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/

contact/contact_form.cfm.

• Address the Subject box with to “VeriFone MRA Dept.”

• Reference the model and part number in the Note box.

C

NOTE

V

O

One MRA number must be issued for each VX 675 terminal you return to

VeriFone, even if you are returning several of the same model.

3 Describe the problem(s).

4 Provide the shipping address where the repaired or replacement unit must be

returned.

5 Keep a record of the following items:

• Assigned MRA number(s).

N

E

L

IA

O

E

N

I

S

T

O

I

N

A

E

N

• VeriFone serial number assigned to the VX 675 terminal, smart battery, or

base station you are returning for service or repair (terminal serial

F

I

numbers are located on the bottom of the unit.

R

• Shipping documentation, such as air bill numbers used to trace the

F

• Model(s) returned (model numbers are located on the VeriFone label on

D

shipment.

I

the bottom of the VX 675 terminal).

36 VX 675 INSTALLATION GUIDE

EV

R

VERIFONE SERVICE AND SUPPORT

Accessories and Documentation

Accessories and

Documentation

Power Pack

Printer Paper

VeriFone Cleaning

Kit

V

VeriFone produces the following accessories and documentation for the
VX 675 terminal. When ordering, please refer to the part number in the left
column.

• VeriFone online store at www.store.verifone.com

• USA – VeriFone Customer Development Center, 800-VeriFone (837-4366),

Monday - Friday, 7 A.M. - 8 P.M., Eastern time

• International – Contact your VeriFone representative

Contact your local VeriFone distributor to determine which power pack or
power cable fits your needs.

VPN PWR268-001-01-B DC Power Pack (Universal)

E

VPN PPR 000-000-00-A 25 mm (0.98 in) diameter, 57 mm (2.24 in) wide

VPN PPR 000-000-00-A 40 mm (1.57 in) diameter, 57 mm (2.24 in) wide

O

F

I

R

VPN 02746-01 Cleaning Kit

E

D

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T

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L

F

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O

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O

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VX 675 I

NSTALLATION GUIDE 37

VERIFONE SERVICE AND SUPPORT

Accessories and Documentation

Documentation

VX 675 Certifications and Regulations Sheet VPN DOC265-001-EN-A

VX 675 Quick Installation Guide VPN DOC265-002-EN-A

VX 675 Reference Guide VPN DOC265-004-EN-A

C

V

O

Verix eVo Volume I: Operating System Programming
Manual

Verix eVo Volume II: Operating System and
Communications Programmers Manual

Verix eVo Volume III: Operating System Programming
Tools Reference Manual

E

N

IA

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R

I

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F

D

O

N

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T

F

N

N

O

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VPN DOC00301

VPN DOC00302

VPN DOC00303

L

A

38 VX 675 INSTALLATION GUIDE

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CHAPTER 6

Troubleshooting

NOTE

Guidelines

V

CAUTION

O

C

The troubleshooting guidelines provided in the following section are included to
help you install and configure your VX 675 terminal successfully. Typical
examples of malfunction you may encounter while operating your VX 675 terminal
and steps you can take to resolve them are listed in this chapter.

If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for
assistance.

E

L

N

The VX 675 terminal comes equipped with tamper-evident labels. The VX 675 unit
contains no user serviceable parts. Do not, under any circumstance, attempt to
disassemble the terminal. Perform only those adjustments or repairs specified in
this guide. For all other services, contact your local VeriFone service provider.

R

Service conducted by parties other than authorized VeriFone representatives may

E

void any warranty.

F

I

D

I

O

N

E

IA

T

F

Use only a VeriFone-supplied power pack. Using an incorrectly rated power

N

supply may damage the terminal or cause it not to work as specified. Before

A

troubleshooting, ensure that the power supply being used to power the terminal
matches the requirements specified on the bottom of the terminal. (See

Specifications, for detailed power supply specifications.) Obtain the appropriately

rated power supply before continuing with troubleshooting.

S

I

I

N

O

Terminal Does

Not Start

Terminal Display

Does Not Show

Correct/

Readable Info

• Ensure that the smart battery charge state is not below the critically low level.

EV

R

• Recharge or replace the smart battery.

• Ensure that you pressed the green ENTER/ON key for approximately 4

seconds, until the unit lights up.

• Recharge or replace the battery.

• Connect the VX 675 terminal into a known-good power supply (if you have

one) to see if this clears the problem.

• If the problem persists, contact your local VeriFone representative for

assistance.

VX 675 INSTALLATION GUIDE 39

TROUBLESHOOTING GUIDELINES

Smart Battery Does Not Charge

Smart Battery

Does Not Charge

NOTE

E

V

The VX 675 smart battery must initially receive a full charge to ensure proper
operation.

• Allow the VX 675 terminal to remain connected to the power pack for 6 hours

to ensure the battery receives a full charge.

• Li-ion batteries are not affected by shallow charging. Furthermore, when the

terminal has no external power source or battery the coin cell battery provides
power to the security circuit.

• Uninstalling the battery and unplugging the terminal power pack reduce the

life of the coin cell battery, which does not recharge and must be replaced if
drained.

• Conserve battery power by turning the VX 675 terminal off when not in use. If

the terminal will not be used for an extended period of time, keep the Li-ion
battery inserted in the terminal, and power up the terminal periodically to
check the battery charge. Do not let the battery charge fall below 10% for
extended periods of time as this may permanently diminish the battery
capacity. Recharge the battery by attaching the power cable to the terminal
and plugging the power pack into a wall outlet.

R

• The VX 675 terminal automatically shuts off when the smart battery reaches

the critically low charge state. If this occurs, the smart battery must recharge
a minimum of 1/2 hour before it can power the terminal. It may take several

F

recharge attempts to reset the safety circuit when charging a smart battery

N

that has been discharged below this critical state.

F

I

D

I

O

E

N

N

E

IA

T

L

O

Spare Battery in

C

Base Station

Does Not Charge

Blank Display

A

When the spare battery is installed in the base for charging, the Base LED will
flash amber if the battery is charging, or stay solid green if the battery is fully
charged. If the battery is not charged and the LED does not flash amber, check
the contacts on the battery and in the terminal base to make sure they are clean.
Also, try charging a known good battery to see if the problem is with the base or
with the battery. If the problem persists, contact your local VeriFone
representative.

When the VX 675 terminal display screen does not show correct or clearly
readable information:

• The battery pack may not be connected properly. Remove and reinstall the

battery pack.

• Check terminal power connection.

• Remove and reapply power to the terminal.

• If the problem persists, contact your local VeriFone service provider.

EV

R

S

I

I

N

O

40 VX 675 INSTALLATION GUIDE

TROUBLESHOOTING GUIDELINES

Terminal Does Not Dial Out

Terminal Does

Not Dial Out

Printer Does Not

Print

V

Printer Paper

O

Jam

C

If the terminal does not dial out:

• Check the telephone line connections.

• Check that the telephone line is working by plugging it into a working

telephone and listening for a dial tone.

• Replace the telephone cable that connects the terminal with a cable you know

is working correctly.

• If the problem persists, contact your local VeriFone service provider.

If the printer does not work properly:

• Make sure the battery is properly installed in the terminal. The printer will not

print if there is no battery in the terminal.

• Check battery status or terminal power connection. The printer will not print if

there is an insufficient charge remaining in the battery to complete the print
operation.

• Check if the printer is out of paper (slow red blinking light) and that the roll is

properly installed. Open the paper roll cover and install a new roll of printer
paper or ensure that the roll is feeding correctly. A solid red indicator light

R

indicates a printer error.

E

• Verify that the printer door is properly latched.

• If the problem persists, contact your VeriFone distributor or service provider.

F

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N

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T

L

IA

N

If paper jams inside the printer:

• Press the button at the bottom of the terminal to unlatch the paper roll cover,

then open the cover.

• Remove the damaged paper from the paper roll and clear the feed

mechanism.

• Install a roll of printer paper, as described in Installing the Paper Roll.

• If the problem persists, it may be due to poor paper quality. Install a new roll of

higher-quality paper.

EV

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O

A

WARNING

Poor-quality paper may jam the printer. To order high-quality VeriFone paper,

refer to Accessories and Documentation.

VX 675 I

NSTALLATION GUIDE 41

TROUBLESHOOTING GUIDELINES

Keypad Does Not Respond

Keypad Does

Not Respond

Transactions

Fail to Process

E

V

O

C

If the keypad does not respond properly:

• Check the terminal display. If it displays the wrong character or nothing at all

when you press a key, follow the steps outlined in Transactions Fail to

Process.

• If pressing a function key does not perform the expected action, refer to the

user documentation for that application to ensure you are entering data
correctly.

• If the problem persists, contact your local VeriFone representative.

There are several reasons why the terminal may not be processing transactions.
Use the following steps to troubleshoot failures.

Check the Magnetic Card Reader

• Perform a test transaction using one or more different magnetic stripe cards to

ensure the problem is not a defective card.

• Ensure that you are swiping cards properly. With the VX 675 card reader, the

black magnetic stripe on the card should face down and inward, toward the
keypad and must be inserted from the top of the terminal (see Figure 16).

F

I

R

• Process a transaction manually, using the keypad instead of the card reader. If

the manual transaction works, the problem may be a defective card reader.

F

• Contact your VeriFone distributor or service provider.

N

• If the manual transaction does not work, proceed to Check the Telephone

Line.

Check the Smart Card Reader

• Perform a test transaction using several different smart cards to ensure the

problem is not a defective card.

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O

E

N

N

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O

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IA

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E

L

A

EV

• Ensure that the card is inserted correctly and that the card is not removed

prematurely.

R

42 VX 675 INSTALLATION GUIDE

• Contact your VeriFone distributor or service provider.

• If the manual transaction does not process, proceed to Check the Telephone

Line.

TROUBLESHOOTING GUIDELINES

Transactions Fail to Process

Check the Telephone Line

• Disconnect the telephone line from the VX 675 terminal and connect it to a

working telephone to check for a dial tone. If there is no dial tone, replace the
telephone cable.

• If the problem appears to be with the telephone line, check with the party you

are trying to call to see if their system is operational. If they are not
experiencing difficulties with their line, contact the telephone company and
have your line checked.

• If the telephone line works, contact your local VeriFone representative for

assistance.

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VX 675 I

NSTALLATION GUIDE 43

TROUBLESHOOTING GUIDELINES

Transactions Fail to Process

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N

N

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S

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44 VX 675 INSTALLATION GUIDE

FCC Regulations:

This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.

This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation If this equipment does
cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:

-Reorient or relocate the receiving antenna.

-Increase the separation between the equipment and receiver.

-Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.

-Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate this equipment.

This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.

4

4RF Exposure Information (SAR)

44

This device meets the government’s requirements for exposure to radio waves.
This device is designed and manufactured not to exceed the emission limits for exposure to
radio frequency (RF) energy set by the Federal Communications Commission of the U.S.
Government.

The exposure standard for wireless device employs a unit of measurement known as the
Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg. *Tests for
SAR are conducted using standard operating positions accepted by the FCC with the device
transmitting at its highest certified power level in all tested frequency bands. Although the
SAR is determined at the highest certified power level, the actual SAR level of the device
while operating can be well below the maximum value. This is because the device is
designed to operate at multiple power levels so as to use only the poser required to reach the
network. In general, the closer you are to a wireless base station antenna, the lower the
power output.

The highest SAR value for the device as reported to the FCC when tested for use at the

0.694 W/kg and when worn on the body, as described in this user guide, is 0.694 W/kg

(Body-worn measurements differ among device models, depending upon available
accessories and FCC requirements.)

While there may be differences between the SAR levels of various devices and at various
positions, they all meet the government requirement.

The FCC has granted an Equipment Authorization for this model device with all reported
SAR levels evaluated as in compliance with the FCC RF exposure guidelines. SAR
information on this model device is on file with the FCC and can be found under the Display
Grant section of

B32VX675GPRSCTLS.

For body worn operation, this device has been tested and meets the FCC RF exposure
guidelines for use with an accessory that contains no metal and the positions the handset a
minimum of 1.5 cm from the body. Use of other accessories may not ensure compliance
with FCC RF exposure guidelines. If you do no t use a body-worn accessory and are not
holding the device at the ear, position the handset a minimum of 1.5 cm from your body when
the phone is switched on.

www.fcc.gov/oet/ea/fccid after searching on FCC ID:

body is

Česky

[Czech]

Dansk

[Danish]

Deutsch

[German]

Eesti

[Estonian]

English Hereby, [name of manufacturer], declares that this [type of equipment] is in

Español

[Spanish]

Ελληνική

[Greek]

Français

[French]

Italiano

[Italian]

Latviski

[Latvian]

Lietuvių

[Lithuanian]

Nederlands
[Dutch]

Malti

[Maltese]

Magyar

[Hungarian]

Polski

[Polish]

[Jméno výrobce] tímto prohlašuje, že tento [typ zařízení] je ve shodě se
základními požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES.

Undertegnede [fabrikantens navn] erklærer herved, at følgende udstyr
[udstyrets typebetegnelse] overholder de væsentlige krav og øvrige relevante
krav i direktiv 1999/5/EF.

Hiermit erklärt [Name des Herstellers], dass sich das Gerät [Gerätetyp] in
Übereinstimmung mit den grundlegenden Anforderungen und den übrigen
einschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet.

Käesolevaga kinnitab [tootja nimi = name of manufacturer] seadme [seadme
tüüp = type of equipment] vastavust direktiivi 1999/5/EÜ põhinõuetele ja
nimetatud direktiivist tulenevatele teistele asjakohastele sätetele.

compliance with the essential requirements and other relevant provisions of
Directive 1999/5/EC.

Por medio de la presente [nombre del fabricante] declara que el [clase de
equipo] cumple con los requisitos esenciales y cualesquiera otras disposiciones
aplicables o exigibles de la Directiva 1999/5/CE.

ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ [name of manufacturer] ∆ΗΛΩΝΕΙ ΟΤΙ [type of equipment]
ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩ∆ΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ
∆ΙΑΤΑΞΕΙΣ ΤΗΣ Ο∆ΗΓΙΑΣ 1999/5/ΕΚ.

Par la présente [nom du fabricant] déclare que l'appareil [type d'appareil] est
conforme aux exigences essentielles et aux autres dispositions pertinentes de la
directive 1999/5/CE.

Con la presente [nome del costruttore] dichiara che questo [tipo di
apparecchio] è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti
stabilite dalla direttiva 1999/5/CE.

Ar šo [name of manufacturer / izgatavotāja nosaukums] deklarē, ka [type of
equipment / iekārtas tips] atbilst Direktīvas 1999/5/EK būtiskajām prasībām un
citiem ar to saistītajiem noteikumiem.

Šiuo [manufacturer name] deklaruoja, kad šis [equipment type] atitinka esminius
reikalavimus ir kitas 1999/5/EB Direktyvos nuostatas.

Hierbij verklaart [naam van de fabrikant] dat het toestel [type van toestel] in
overeenstemming is met de essentiële eisen en de andere relevante
bepalingen van richtlijn 1999/5/EG.

Hawnhekk, [isem tal-manifattur], jiddikjara li dan [il-mudel tal-prodott]
jikkonforma mal-ħtiġijiet essenzjali u ma provvedimenti oħrajn relevanti li hemm
fid-Dirrettiva 1999/5/EC.

Alulírott, [gyártó neve] nyilatkozom, hogy a [... típus] megfelel a vonatkozó
alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak.

Niniejszym [nazwa producenta] oświadcza, że [nazwa wyrobu] jest zgodny z
zasadniczymi wymogami oraz pozostałymi stosownymi postanowieniami
Dyrektywy 1999/5/EC.

Português
[Portuguese
]

Slovensko
[Slovenian]

Slovensky
[Slovak]

Suomi
[Finnish]

Svenska
[Swedish]

[Nome do fabricante] declara que este [tipo de equipamento] está conforme
com os requisitos essenciais e outras disposições da Directiva 1999/5/CE.

[Ime proizvajalca] izjavlja, da je ta [tip opreme] v skladu z bistvenimi zahtevami
in ostalimi relevantnimi določili direktive 1999/5/ES.

[Meno výrobcu] týmto vyhlasuje, že [typ zariadenia] spĺňa základné požiadavky
a všetky príslušné ustanovenia Smernice 1999/5/ES.

[Valmistaja = manufacturer] vakuuttaa täten että [type of equipment = laitteen
tyyppimerkintä] tyyppinen laite on direktiivin 1999/5/EY oleellisten vaatimusten ja

sitä koskevien direktiivin muiden ehtojen mukainen.
Härmed intygar [företag] att denna [utrustningstyp] står I överensstämmelse

med de väsentliga egenskapskrav och övriga relevanta bestämmelser som
framgår av direktiv 1999/5/EG.

INDEX

A

accessories 37

documentation 38
power packs 37
VeriFone cleaning kit 37

B

Base Station 25
batteries

See also smart battery

C

cleaning kit 37
connection ports 17
contact VeriFone 35

D

dial out problems

troubleshooting

displays

troubleshooting

documentation 37

acronym definitions 7
conventions 6
ordering 38

E

electrical considerations 14
environmental factors 14

H

HDMI 7

I

installation 9

connecting the terminal power pack 22
terminal location 14
unpacking the shipping carton 15

C

V

41

O

39, 40

R

E

F

N

I

I

F

D

R

O

E

V

E

K

keypads

troubleshooting

M

maintenance

cleaning the terminal
cleaning the terminal contacts 33

P

N

paper jams

paper rolls

N

power adapter cables 17
power packs

printers

S

I

SIM cards

smart battery

specifications

standard Base Station 25

E

troubleshooting

IA

T

for thermal printers
installation 18

AC version
connecting 22
DC version 37
ordering 37

N

troubleshooting

O

I

S

for GSM models

battery life
charging 23
conserving power 21
disposal 24
features 21
recharging 24
troubleshooting 40

DC power pack
power 31

37

A

24

42

L

41

2

.

41

20

31

33

18, 41

VX 675 INSTALLATION GUIDE 45

INDEX

T

T

technical support

contacting VeriFone

terminal features

general

terminals

accessories
benefits 10
cleaning 33
documentation 37
electrical considerations 14
environmental factors 14
features 16
repair 35
replacement 35
service and support 35
troubleshooting 39, 40

thermal printer paper

storage

thermal printers

about the thermal printer paper
paper jams 41
troubleshooting 41

transactions

smart cards

troubleshooting

batteries
displays 39, 40
guidelines 39
keypads 42
printers 41
terminal transactions 42
terminals 39, 41

16

37

18

28

O

40

35

E

N

R

F

I

D

18, 41

I

O

E

N

N

E

A

I

46 VX 675 INSTALLATION GUIDE

VeriFon e, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
1-800-VERIFONE

www.verifone.com

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2

.

VX 675

Installation Guide

VeriFone Part Number DOC265-003-EN-A, Revision A.2