Page 1
Vx670
Installation Guide
VeriFone Part Number 24003, Revision A.3
Page 2
x
V
670 Installation Guide
© 2006 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
WARNING
Do not dispose of the V
x
670 Li-ion smart battery in a fire. Li-ion batteries must be recycled or
disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number 24003, Revision A.3
Page 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Expandable Communication Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CHAPTER 2
Terminal Setup Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Examining the Handy-Link Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Cable Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Installing/Replacing SIM Card
(GSM/GPRS Models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Smart Battery Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
x
V
670 Battery Behavior (No Power Cord) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Installing the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Charging the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using the V
Standard Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
x
670 Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
VX670 INSTALLATION GUIDE 3
Page 4
CONTENTS
Full-featured Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Powering up the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Placing the V
x
670 Terminal Onto the Base Station . . . . . . . . . . . . . . . . . . . . . . 32
Attaching the USB Dongles to the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . 32
Charging the Spare Battery on the Base Station . . . . . . . . . . . . . . . . . . . . . . . . 33
Conducting Wireless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Conducting Smart Card Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
x
V
670 External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
CHAPTER 4
Maintenance Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
CHAPTER 5
VeriFone Service
and Support
CHAPTER 6
Troubleshooting
Guidelines
Returning a Terminal or Smart Battery for Service. . . . . . . . . . . . . . . . . . . . . . . 41
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
VeriFone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Terminal Display Does not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . 45
Smart Battery Will Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Spare Battery in Base Station Will Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . 46
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
4 V
X
670 INSTALLATION GUIDE
Page 5
PREFACE
This guide is your primary source of information for setting up and installing the
x
V
670 terminal.
Audience
Organization
This guide is useful for anyone installing and configuring a Vx670 terminal. Basic
descriptions of the terminal features are also provided.
This guide is organized as follows:
x
Chapter 1, Terminal Overview. Provides an overview of the V
Chapter 2, Terminal Setup. Explains how to set up and install the V
670 terminal.
x
670 terminal.
It tells you how to select a location, establish power and telephone line
connections, and how to configure optional peripheral devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
x
670 terminal.
V
x
Chapter 4, Maintenance. Explains how to maintain your V
670 terminal.
Chapter 5, VeriFone Service and Support. Provides information on contacting
your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in terminal installation and configuration.
Related
Documentation
To learn more about the Vx670 terminal, refer to the following set of documents:
Vx670 Certifications and Regulations Sheet VPN 24000
Vx670 Quick Installation Guide VPN 24001
Vx670 Reference Manual VPN 24004
Vx670 Base and Dongle Quick Installation Guide VPN 24005
Vx670 Standard Base Quick Installation Guide VPN 24006
Verix V Operating System Programmer’s Manual VPN 23230
Verix V Tools Programmer’s Manual VPN 23231
VX670 INSTALLATION GUIDE 5
Page 6
PREFACE
Conventions and Acronyms
Conventions and
Acronyms
Document
Conventions
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting. Table
1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms
that are cross referenced.
Italics Italic typeface indicates
book titles or emphasis.
Courier The courier type face is
used while specifying
onscreen text, such as text
that you would enter at a
command prompt, or to
provide an URL.
The pencil icon is used to
NOTE
highlight important
information.
See Conventions and Acronyms.
You must install a roll of thermalsensitive paper in the printer.
http://www.verifone.com
RS-232-type devices do not work
with the PINpad port.
Acronym Definitions
CAUTION
WARNING
The caution symbol
indicates possible hardware
or software failure, or loss
of data.
The lightning symbol is
used as a warning when
bodily injury might occur.
The terminal is not waterproof or
dustproof, and is intended for indoor
use only.
Due to risk of shock do not use the
terminal near water.
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ATM Automated Teller Machine
CDMA Code Division Multiple Access
CR Check Reader
EMV Europay MasterCard and VISA
GPRS General Packet Radio Service
GSM Global System for Mobile Communication
ITP Internal Thermal Printer
6 V
X
670 INSTALLATION GUIDE
Page 7
Table 2 Acronym Definitions (continued)
Acronym Definitions
LCD Liquid Crystal Display
LED Light Emitting Diode
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PED PIN-Entry Devices
PIN Personal Identification Number
RJ45 Registered Jack 45
RS-232 Recommended Standard 232
SAM Security Access Module
SIM Subscriber Identity Module
UART Universal Asynchronous Transmitter/Receiver
USB Universal Serial Bus
VPN VeriFone Part Number
Wi-Fi Wireless Fidelity
PREFACE
Conventions and Acronyms
X
670 INSTALLATION GUIDE 7
V
Page 8
PREFACE
Conventions and Acronyms
8 V
X
670 INSTALLATION GUIDE
Page 9
Terminal Overview
This chapter provides a brief description of the Vx670 terminal. The Vx670
terminal represents a revolution for e-payment. The V
ergonomic design that is sleek and stylish, offering countertop power and 32-bit
performance in an integrated terminal that can be handed to the consumer for
input, making it ideal for pay-at-table usage.
The V
technologies, including Wi-Fi with 802.11g technology and GSM/GPRS. It also
features a 128-by-128 pixel display and a speedy thermal printer.
CHAPTER 1
x
670 device uses a bold
x
670 terminal is a portable, battery-powered device that uses wireless
NOTE
VeriFone ships variants of the Vx670 terminal for different markets. Your terminal
may have a different configuration. The following devices may or may not be
present: a smart card reader, zero or three MSAM cardholders, and/or a SIM
cardholder.
Figure 1 The V
x
670 terminal.
VX670 INSTALLATION GUIDE 9
Page 10
TERMINAL OVERVIEW
Features and Benefits
Features at a glance
Features and
Benefits
Exceptional Ease of
Use
• 32-bit ARM9 processor delivers
power and usability in a convenient
“hand-over” design.
• Multi-application operating
environment.
• 32-bit processing and multi-tasking
capabilities.
• USB support for VeriFone peripheral
devices.
• Backward compatibility with
VeriFone solutions reduces
development costs.
• Drop resistant design minimizes
breakage.
• Securely supports and runs payment
and value-added applications.
• Offers unsurpassed performance on
EMV smart card transactions.
• Security architecture meets
specifications for PCI-PED and
sophisticated file authentication.
• Max UI design provides large display
on small footprint.
• Designed to meet the needs of
TablePAY, DeliveryPAY, and
CarsidePAY markets.
• Spill resistant design forces liquid
down and off the front of the terminal.
Vx670 terminals provide the right combination of features and functions. This
includes a triple-track magnetic-stripe card reader, smart card reader, integrated
PINpad, and a quiet yet fast internal thermal printer (ITP).
• Lightweight (less than 1 pound), tapered design is compact and stylish and the
ergonomic balance allows for convenient terminal hand-off to the consumer
for PIN entry or other input.
Performance and
Durability
• 128-by-128 pixel display with anti-glare, adjustable contrast, dimming
capability, intuitive ATM-style interface, and oversized menu prompts simplify
training and reduce calls to the helpdesk.
• Large, well-placed, blue backlit keys provide improved tactile response to
simplify usage and minimize finger slips.
• Integrated high-speed thermal printer prints quickly and silently, and simplified
paper loading virtually eliminates paper jams.
• Triple-track, high-coercivity card reader handles most magnetic stripe cards.
• Optional Base Station with battery charger supports connectivity to a UART
module or a 14,400 bps modem via USB dongles.
• Accepts all types of payments – including debit.
• 32-bit processing and multi-tasking capabilities make short work of payment,
payment-related, and value-added applications.
• Exceptional graphics-handling capabilities of display and printer quickly render
logos, graphical fonts, and character-based languages.
• VeriCentre Appliance Management Suite employs advanced file compression
to streamline simultaneous downloads of application software to hundreds of
terminals.
10 V
X
670 INSTALLATION GUIDE
• Rounded corners and drop-resistant design minimizes breakage.
Page 11
TERMINAL OVERVIEW
Features and Benefits
• Sealed MSR blade locks out moisture for excellent spill resistance.
• Innovative design resists spills by forcing liquid down and off the front of the
terminal
• Integrated PINpad offers added convenience to handle PIN-based
applications.
• Uncompromising reliability from VeriFone, the worldwide leader in
e-payment.
• Complies with RoHS (Restriction of Hazardous Substances) directive of the
European Union.
True Multi-
Application
Capability
Expandable
Communication
Capabilities
Wireless
Connectivity
• 6 MB of memory and the Verix V OS dynamic memory allocation support two
or three typical-sized applications on a single terminal.
• Primary smart card reader and MSAMs safeguard sensitive financial data and
support multiple smart card schemes.
x
• V
670 series of terminals and SoftPay EMV software have received EMV
Level 1 and Level 2 Type approval for smart card solutions. Verix EMV Library
provides efficient development of other EMV-compliant applications.
• VeriShield security architecture meets published specifications for PCI-PED
and provides sophisticated file authentication to prevent execution of
unauthorized software on V
x
670 terminals.
• USB Host Port
• USB Device Port for application debugging
• RS-232, Serial Port
• 14,400 bps Modem
• Universal Asynchronous Receiver/Transmitter (UART) module
• Customers are not tied to a fixed location with the V
the point of payment can be almost anywhere.
x
670 wireless terminals –
Security
• “Always-on” wireless connection uses the latest wireless technologies,
including GSM/GPRS and Wi-Fi with 802.11g technology for faster
transmission and enhanced compatibility with access points and routers.
• WPA-PSK (pre-shared keys) protects Wi-Fi transactions.
• Other security features include tamper-resistant construction, adoption of SSL
protocols, and VeriShield file authentication.
X
670 INSTALLATION GUIDE 11
V
Page 12
TERMINAL OVERVIEW
Features and Benefits
12 V
X
670 INSTALLATION GUIDE
Page 13
Terminal Setup
CHAPTER 2
This chapter describes the terminal setup procedure. You will learn about:
• Selecting Terminal Location.
• Unpacking the Shipping Carton.
• Examining Terminal Features.
• Examining the Handy-Link Connector.
• Establishing Telephone Line Connections.
• Installing the Paper Roll.
• Installing/Replacing MSAM Cards.
• Installing/Replacing SIM Card (GSM/GPRS Models).
• Install the battery (see Figure 16)..
• Connecting the Terminal Power Pack.
Selecting
Terminal
Location
• Using the Smart Battery.
x
• V
670 Battery Behavior (No Power Cord).
• Installing the Smart Battery.
• Charging the Smart Battery.
• Using the V
• Placing the V
x
670 Base Station.
x
670 Terminal Onto the Base Station.
• Attaching the USB Dongles to the Base Station.
• Charging the Spare Battery on the Base Station.
• Conducting Wireless Transactions.
• Conducting Smart Card Transactions.
• Using the Magnetic Card Reader.
Use the following guidelines when selecting a location for your Vx670 terminal.
Ease of Use
• Select a location convenient for both merchant and cardholder.
• Select a flat support surface, such as a countertop or table.
VX670 INSTALLATION GUIDE 13
Page 14
TERMINAL SETUP
Unpacking the Shipping Carton
• Select a location near a power outlet and a telephone/modem line connection.
For safety, do not string the power cord in a walkway or place it across a
walkway on the floor.
Environmental
Factors
CAUTION
Electrical
Considerations
Unpacking the
Shipping Carton
• Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
• Keep the terminal away from direct sunlight and anything that radiates heat,
such as a stove or motor.
• Do not use the terminal outdoors.
The terminal is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
• Avoid using this product during electrical storms.
• Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
• Do not use the terminal near water or in moist conditions.
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The V
cause the terminal to cease to function properly.
x
670 is a secure product and any tampering may
To unpack the
Shipping Carton
CAUTION
1 Remove and inspect the following items:
• Terminal
• Power pack
• Telephone line cord
• Power cord
• Battery pack
• Paper roll
2 Remove all plastic wrapping from the terminal and other components.
3 Remove the clear protective film from the LCD screen.
Do not use a terminal that has been damaged or tampered with. The
x
V
670 terminal comes equipped with tamper-evident labels. If a label or
component appears damaged, please notify the shipping company and your
VeriFone representative or service provider immediately.
4 Save the shipping carton and packing material for future repacking or moving
the terminal.
14 V
X
670 INSTALLATION GUIDE
Page 15
TERMINAL SETUP
Examining Terminal Features
Examining
Terminal
Features
PRINTER (AT THE BACK)
Before you continue the installation process, notice the features of the
x
V
670 terminal (see Figure 2).
INTERNAL THERMAL
INDICATOR LED
ATM-STYLE FUNCTION
KEYS
TERMINAL DISPLAY
ALPHA KEY
TELEPHONE-STYLE
KEYPAD
MAGNETIC CARD
READER
PROGRAMMABLE
FUNCTION KEYS
Front Panel
ENTER KEY
CANCEL KEY
Figure 2 V
x
670 Terminal Features (Front Panel)
CLEAR KEY
SMART CARD READER
The front panel includes the following features:
• A terminal display, backlit LCD screen.
• Five types of keys:
a A 12-key, telephone-style keypad.
b Six ATM-style function keys, labeled F0 to F5, to the right of the LCD
screen.
c Four unlabeled, programmable function keys above the keypad.
d Three color-coded function keys below the
keypad (icons at right; from left to right:
CLEAR, ENTER).
CANCEL,
e An ALPHA key centered at the top of the keypad.
X
670 INSTALLATION GUIDE 15
V
Page 16
TERMINAL SETUP
Examining Terminal Features
• A magnetic card reader, built into the right side. Swipe the card using the
proper direction, with the stripe down and facing inward, toward the keypad.
• A green indicator LED indicates power is ON.
• An internal thermal printer at the back of the terminal.
• A smart card reader, built into the front of the terminal. For directions on how
to use a smart card, see Conducting Smart Card Transactions.
• A SAM (security access module) compartment, built into the bottom of the
terminal. The V
stored-value card programs or other merchant card requirements.
x
670 terminal contains MSAM cardholders to support multiple
NOTE
VeriFone ships variants of the Vx670 terminal for different markets. Your terminal
may have a different configuration. The following devices may or may not be
present: a smart card reader, or zero or three MSAM cardholders. However, the
basic processes described in this guide remain the same, regardless of terminal
configuration.
16 V
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670 INSTALLATION GUIDE
Page 17
TERMINAL SETUP
Examining the Handy-Link Connector
Examining the
Handy-Link
Connector
The Handy-Link connector is a cell phone style connector that supports a wide
variety of communication ports via cable adapters.
CELL PHONE STYLE
CONNECTOR
Cable Adapters
Connection Ports
USB HOST
SERIAL PORT (COM 1)
USB DEVICE
x
Figure 3 The V
670 Handy-Link Connector
The cable adapters enable the Vx670 terminal to connect to .....
(need content and images of cable adapters for this section, or are these the
same as the ports shown above?)
The Vx670 terminal has one primary port that uses the Handy-Link connector to
support the following peripherals through the use of cable adapters:
Serial Port (COM 1)
A 4-Wire RS232 port with TX, RX, RTS, and CTS signals. This port will provide for
“back-to-back” download capability.
X
670 INSTALLATION GUIDE 17
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Page 18
TERMINAL SETUP
Examining the Handy-Link Connector
USB Host
A 2-Wire USB Host port for external peripherals. A connector adaptor provides for
standard USB host connection.
USB Device
A 2-Wire USB device port connected directly to the PC’s USB ports. This port is
mainly for debugging purposes.
NOTE
A Base Station may be provided with the Vx670 terminal. A full-feature Base
Station has two USB host ports for external dongles as well as a battery charger
slot for charging an extra lithium-ion battery pack. A standard Base Station does
not have any USB ports and is capable of charging the terminal only and not the
extra battery pack.
Turn the terminal upside down to view the V
shows the primary port for the V
x
670 terminal.
x
670 terminal’s primary port. Figure 4
18 V
WARNING
USB Connection
X
670 INSTALLATION GUIDE
x
Figure 4 The V
670 Primary Port (Bottom View)
Do not connect the terminal to the power supply until all the peripherals are
attached.
For information on how to attach peripheral devices, see Install the battery (see
Figure 16)..
Aside from the Handy-Link connector that connects to the primary port, the Vx670
unit has a USB port that supports a modem or an RJ45 connector.
(need more info and new images for this section; is this the same as the USB port
attached to the Handy-Link cable?)
Page 19
TERMINAL SETUP
Establishing Telephone Line Connections
USB Dongle – Modem
x
A modem in the form of a USB dongle is provided with the V
670 terminal. The
USB Dongle – Modem provides communication via a telephone line at speeds of
up to 14,400 bps. The USB Dongle – Modem can also be connected to the fullfeature Base Station when the terminal is in the station.
USB Dongle – Serial
Establishing
Telephone Line
Connections
The USB Dongle – Serial provides the V
x
670 terminal with a serial communication
port for backward compatibility. It is designed to accommodate the RJ45
connector. The USB Dongle - Serial can also be connected to the full-feature
Base Station when the terminal is placed in the station.
Connect the USB Dongle – Modem to the USB port of the Handy-Link connector,
x
which is connected to the V
670 terminal. Connect the telephone cord to the
modem, then route the other end directly to a telephone wall jack (see Figure 5).
HANDY-LINK CONNECTOR
USB PORT
WARNING
USB DONGLE - MODEM
Figure 5 V
x
670 Telephone Connection Via Modem
To reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA
Certified Telecommunication Line Cord.
X
670 INSTALLATION GUIDE 19
V
Page 20
TERMINAL SETUP
Installing the Paper Roll
Installing the
Paper Roll
CAUTION
To Install a Paper Roll
A fast, quiet thermal printer is built into the Vx670 terminal. Before you can
process transactions that require a receipt or record, you must install a roll of
thermal-sensitive paper in the printer.
The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24
inches) wide and 25 meters (82 feet) long. A pink out-of-paper indicator line
appears on the edge of the paper approximately 18 inches before the end of the
roll. After this line appears, there is enough paper remaining on the roll to
conclude at least one transaction.
Poor-quality paper can jam the printer and create excessive paper dust. To order
high-quality VeriFone paper, refer to Accessories and Documentation.
Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,
friction, temperature, humidity, and oils affect the color and storage
characteristics of the paper.
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges in the
print area.
1 Gently pull the latch located on the bottom of the terminal to unlock the paper
roll cover.
20 V
X
670 INSTALLATION GUIDE
Figure 6 Unlocking the Printer Cover
Page 21
2 Lift the printer cover up and back.
TERMINAL SETUP
Installing the Paper Roll
Figure 7 Opening the Printer Cover
3 Remove any partial roll of paper in the printer tray by lifting it up (see Figure 8).
4 Loosen the glued leading edge of the paper or remove the protective strip
from the new roll of paper. Unwind the paper roll past any glue residue.
Figure 8 Removing Partial Paper Roll
5 Hold the roll so the paper feeds from the bottom of the roll (see Figure 10).
X
670 INSTALLATION GUIDE 21
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Page 22
TERMINAL SETUP
Installing the Paper Roll
6 Drop the paper roll into the printer tray.
CAUTION
Figure 9 Loading Paper Roll
7 Pull paper up past the glue residue from the printer tray.
8 Close the paper roll cover by gently pressing directly on the cover until it clicks
shut, allowing a small amount of paper past the glue residue to extend outside
the printer door.
To prevent damaging the print roller, always gently press down on the paper roll
cover to close it.
22 V
X
670 INSTALLATION GUIDE
Figure 10 Closing Paper Roll Cover
Page 23
Installing/Replacing MSAM Cards
9 Tear the paper off against the serrated plastic strip in the printer.
TERMINAL SETUP
Installing/
Replacing MSAM
Cards
CAUTION
To Install/Replace
MSAMs
When you first receive your Vx670 terminal, you may need to install one or more
MSAM cards or you may need to replace old cards.
Observe standard precautions when handling electrostatically sensitive devices.
Electrostatic discharges can damage this equipment. VeriFone recommends
using a grounded anti-static wrist strap.
1 Place the terminal upside down on a soft, clean surface to protect the lens
from scratches.
2 Remove the battery.
Figure 11 Removing the Smart Battery
3 After removing the battery, the MSAM compartments are exposed.
4 Remove any previously installed MSAM card by sliding the card from the
MSAM cardholder.
X
670 INSTALLATION GUIDE 23
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Page 24
TERMINAL SETUP
Installing/Replacing SIM Card (GSM/GPRS Models)
5 Install an MSAM card by aligning the card and carefully sliding it within the
guides on the cover until it is fully inserted (see Figure 12). The MSAM card
holders are labeled MSAM1, MSAM2, and MSAM3.
Figure 12 Installing MSAM Card
NOTE
Installing/
Replacing SIM
Card
(GSM/GPRS
Models)
Before inserting the MSAM card, position it as shown in Figure 12, with the card’s
gold contacts facing the smart card reader end of the terminal. The cardholder
connector base has a set of contacts and a notch on one corner to ensure the
MSAM card is positioned correctly. The MSAM card has a notch on one corner to
ensure that it fits into the connector base in only one way. The MSAM
compartment door will not close properly if the MSAM cards are installed
incorrectly.
6 Install the battery (see Figure 16).
The Vx670 terminal supports the installation of a SIM (Subscriber Identity Module)
card. Use the following procedure to replace or install a SIM card.
1 Place the terminal upside down on a soft, clean surface to protect the lens
from scratches.
2 Remove the battery.
24 V
X
670 INSTALLATION GUIDE
Figure 13 Removing the Smart Battery
3 After removing the battery, the SIM compartment is exposed. The SIM card
holder is labeled RADIO SIM.
Page 25
4 Insert the SIM into the cardholder.
TERMINAL SETUP
Connecting the Terminal Power Pack
NOTE
Connecting the
Terminal Power
Pack
There is only one SIM slot, but there are multiple SAM slots. Make sure you insert
the SIM card into the SIM slot, as shown in Figure 14.
Figure 14 Inserting SIM Card
5 Install the battery (see Figure 16).
When you have finished connecting optional peripheral(s), you are ready to
connect the V
x
670 terminal to the provided power source.
CAUTION
Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified. Before troubleshooting, ensure that the power supply being
used to power the terminal matches the requirements specified on the bottom of
the terminal. (See Chapter 3, Specifications, for detailed power supply
specifications.) Obtain the appropriately rated power supply before continuing
with troubleshooting.
The Vx670 unit comes with a universal input power pack capable of operating
from voltages of 100VAC to 240VAC.
X
670 INSTALLATION GUIDE 25
V
Page 26
TERMINAL SETUP
Using the Smart Battery
To Connect the
Terminal Power Pack
WARNING
1 Insert the round barrel connector into the power port in the Handy-Link
connector, as shown in Figure 15.
Figure 15 V
x
670 Power Pack Connection
2 Insert the AC power cord into the power pack.
3 Plug the AC power cord into a wall outlet or powered surge protector.
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors.
Disconnecting the power during a transaction may cause transaction data files
not yet stored in terminal memory to be lost.
NOTE
Using the Smart
Battery
NOTE
To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
When the terminal has power, the terminal lights are activated and the LED
indicator remains lit.
If an application is loaded in the terminal, it starts after the initial VeriFone
copyright screen and usually displays a unique copyright screen. If no application
is loaded in the terminal,
DOWNLOAD NEEDED appears on screen after the initial
VeriFone copyright screen.
The Vx670 terminal uses an Li-ion smart battery (see Accessories and
Documentation for ordering information). The internal logic of the smart battery
prevents both overcharging and undercharging (a fault condition in which the
battery level goes well below the minimum acceptable charge and the battery
becomes unusable).
The Vx670 terminal will operate on battery power or on power pack power. The
smart battery charger in the terminal will be active whenever the power pack is
connected.
26 V
X
670 INSTALLATION GUIDE
x
The V
670 device can be equipped with two types of battery packs, the standard
battery pack and the high-capacity battery pack.
Page 27
TERMINAL SETUP
Vx670 Battery Behavior (No Power Cord)
Standard Battery Pack
The standard battery has a capacity of 1250mAh. It is suited for WiFi and pay-attable applications where frequent charging is required.
High-Capacity Battery Pack
The high-capacity battery pack is larger than the standard battery pack and is
more suitable for GPRS/CDMA applications.
Smart Battery
Features
NOTE
The following are features of the smart battery:
• Two Li-ion cells
• A fuel gauge module that
• monitors state of charge (voltage and percentage of capacity),
• communicates with the terminal (charge parameters and status),
• determines full charge capacity (on charge cycle and uninterrupted
discharge cycle), and
• automatically shuts down when cell voltage is extremely low.
• A safety circuit that
• prevents cell damage from overcharge, over-discharge, or overheating,
and
• activates when the battery is left in an unused terminal for extended
periods.
Conserve battery power by turning the Vx670 terminal off when not in use. If the
terminal is not to be used for several days, remove the battery from the terminal
as it continues to discharge even when the terminal is turned off.
Vx670 Battery
Behavior (No
Power Cord)
NOTE
Manual Startup
When you have finished connecting optional peripheral(s), you are ready to power
x
the V
670 terminal from the attached battery.
If you connect the Vx670 to a non-battery power source, the terminal shifts to
corded power mode and starts up automatically, regardless of the battery charge
state.
Hold the green key down through a series of short beeps until the terminal
displays the startup screen.
VX670 INSTALLATION GUIDE 27
Page 28
TERMINAL SETUP
Installing the Smart Battery
When the terminal has power, the terminal lights are activated and the green LED
indicator remains lit.
NOTE
Manual Shutdown
NOTE
Installing the
Smart Battery
If an application is loaded in the terminal, it starts after the initial VeriFone
copyright screen and usually displays a unique copyright screen. If no application
is loaded in the terminal,
DOWNLOAD NEEDED appears on screen after the initial
VeriFone copyright screen.
Hold the red key down through a series of short beeps until the terminal displays
the shutdown verification screen. Keep holding the red key until the V
x
670
terminal shuts down.
When the terminal has no power, the screen is blank and the green LED indicator
is not lit.
The Vx670 smart battery fits in a slot on the back of the Vx670 terminal, as shown
in Figure 16. The locking tab clicks when the battery is in place. The slot is keyed,
so that there is only one way to insert the battery.
28 V
X
670 INSTALLATION GUIDE
Figure 16 Install the Smart Battery
Page 29
TERMINAL SETUP
Charging the Smart Battery
Removal
Charging the
Smart Battery
To remove the Vx670 smart battery, press the locking tab and pull the smart
battery from its slot.
Figure 17 Detaching the Smart Battery from the V
x
670 Terminal
After unpacking your Vx670 terminal, install the battery and connect the power
pack to the unit for 6 hours.
It is also recommended that the smart battery receive a periodic full discharge. To
ensure a full discharge, use the unit until the battery is fully drained.
NOTE
NOTE
Battery Life
WARNING
The Vx670 terminal’s smart battery is also charged when the terminal is in the
Base Station. For more information, see Placing the V
x
670 Terminal Onto the
Base Station.
The smart battery has a safety circuit to protect the Li-ion cells from overcharging
and over-discharging. If the battery is over-discharged, the safety circuit shuts
down the battery. The battery must then be recharged to restore operation.
The Vx670 terminal automatically shuts off when the smart battery reaches the
critically low charge state. If this occurs, the smart battery must be recharged for a
minimum of 1/2 hour before it can power the terminal. It may take several
recharge attempts to reset the safety circuit when charging a smart battery that
has been discharged below this critical state.
The Vx670 smart battery can be charged and discharged hundreds of times, but
will eventually wear out. When operating times are noticeably shorter than usual,
it is time to buy a new battery (see Accessories and Documentation for ordering
information).
Do not dispose of batteries in a fire. Li-ion batteries must be recycled
or disposed of properly. Do not dispose of Li-ion batteries in municipal
waste sites.
X
670 INSTALLATION GUIDE 29
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Page 30
TERMINAL SETUP
Using the Vx670 Base Station
Using the Vx670
Base Station
Standard Base
Station
The primary purpose of the Base Station is to charge the terminal battery and
provide a docking station for the terminal after being used in pay-at-table
environments. The Base Station can be positioned on a countertop or mounted to
the wall.
There are two types of Base Station, the standard model and the full-featured
model.
The standard Base Station can charge the Vx670 terminal. However, it does not
have any external ports and has a single LCD to indicate power status.
Full-featured Base
Station
Figure 18 The V
x
670 Standard Base Station
The full-featured Base Station can charge the Vx670 terminal while charging an
extra battery pack. In addition, it has two USB ports for external dongles, together
with one LED for power indication and another LED for the charger status.
30 V
X
670 INSTALLATION GUIDE
Figure 19 The V
x
670 Full-Featured Base Station
Page 31
TERMINAL SETUP
Using the Vx670 Base Station
For more information on charging the spare battery on the Full-Featured Base
Station and connecting external dongles to the USB ports, see Charging the
Spare Battery on the Base Station and Attaching the USB Dongles to the Base
Station.
Powering up the
Base Station
Use the procedure in this section to connect the Vx670 Base Station to a power
source.
1 Insert the round barrel connector of the power pack into the power port at the
back of the Base Station.
2 Insert the AC power cord into the power pack.
3 Plug the AC power cord into a wall outlet or powered surge protector.
VX670 INSTALLATION GUIDE 31
Page 32
TERMINAL SETUP
Placing the Vx670 Terminal Onto the Base Station
Placing the
x
670 Terminal
V
Onto the Base
Station
NOTE
The Vx670 terminal can be placed on the Base Station when not in use or to
charge the battery. External peripherals can also be attached to the terminal via
USB dongles while it is on the Base Station (see Attaching the USB Dongles to
the Base Station).
The Full-Featured Base Station can also charge a spare battery while it charges
the battery attached to the terminal (see Charging the Spare Battery on the Base
Station).
WARNING
Attaching the
USB Dongles to
the Base Station
NOTE
To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors.
Disconnecting the power during a transaction may cause transaction data files
not yet stored in terminal memory to be lost.
While the Vx670 terminal is resting on the Base Station, you can drive external
peripherals through the use of USB dongles. External devices can include
modems and RS232 devices.
The full-featured Base Station has USB ports for two external dongles. The
standard Base Station does not have USB ports.
32 V
X
670 INSTALLATION GUIDE
Page 33
TERMINAL SETUP
Charging the Spare Battery on the Base Station
1 Insert the USB dongle into the USB port located at the back of the Base
Station.
Charging the
Spare Battery on
the Base Station
Figure 20 Insert External Dongle Into USB Port
2 After inserting the external dongle into the USB port, place the V
x
670 terminal
onto the Base Station (see Powering up the Base Station).
3 Connect the peripheral to the external dongle.
The Full-Featured Base Station can charge the Vx670 terminal while charging an
extra battery pack.
1 Connect the Base Station to a power source (see Powering up the Base
Station)
2 Place the spare battery pack onto the Base Station as shown in Figure 21.
Figure 21 Put Spare Battery Pack Into the Base Station
X
670 INSTALLATION GUIDE 33
V
Page 34
TERMINAL SETUP
Conducting Wireless Transactions
Conducting
Wireless
Transactions
3 Place the V
installed battery packs at the same time.
To conduct a wireless transaction:
x
670 terminal onto the Base Station to charge both the spare and
• Ensure the terminal is in an optimal position for transmitting.
• Follow the on-screen instructions provided with your application.
Conducting
Smart Card
Transactions
To Conduct a Smart
Card Transaction
The smart card transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card
transaction.
1 Position a smart card with the contacts facing upward (see Figure 22).
2 Insert the smart card into the smart card reader slot in a smooth, continuous
motion until it seats firmly.
34 V
X
670 INSTALLATION GUIDE
Page 35
TERMINAL SETUP
Using the Magnetic Card Reader
3 Remove the card only when the application indicates the transaction is
complete.
CAUTION
Using the
Magnetic Card
Reader
To Conduct a Credit/
Debit Card
Transaction
Figure 22 Inserting a Smart Card
Leave the smart card in the card reader until the transaction is complete.
Premature card removal will invalidate the transaction.
The Vx670 terminal supports credit/debit card transactions.
1 Position a magnetic card with the stripe in the card reader and facing inward,
toward the keypad.
2 To ensure a proper read of the magnetic swipe card, the user should insert the
magnetic card from the top of the unit, as shown in Figure 23.
X
670 INSTALLATION GUIDE 35
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Page 36
TERMINAL SETUP
Using the Magnetic Card Reader
3 Swipe the card through the magnetic card reader.
Figure 23 Using the Magnetic Card Reader
36 V
X
670 INSTALLATION GUIDE
Page 37
Specifications
CHAPTER 3
This chapter discusses power requirements, dimensions, and other specifications
x
of the V
670 terminal.
Power
DC Power Pack
Temperature
Vx670 External
Dimensions
Vx670 terminal: 9 V DC; 4.0 A
UL, ITE listed, Class 2 power supply:
a Input rated: 100 - 240V AC, 50/60 Hz
b Output rated: 8.6 - 9.4V DC 4.0 A
Barrel connector polarity:
• Operating temperature: 0
• Storage temperature: -30
°
to 40° C (32° to 104° F)
°
to + 60° C (-22° to 140° F)
• Relative humidity: 5% to 90%; no condensation
For Vx670 Terminals:
• Length: 169 mm (6.7 in)
• Width: 81 mm (3.2 in)
• Depth: 60 mm (2.4 in)
VX670 INSTALLATION GUIDE 37
Page 38
SPECIFICATIONS
Vx670 External Dimensions
38 V
X
670 INSTALLATION GUIDE
Page 39
Maintenance
CHAPTER 4
The Vx670 terminal and base stations have no user-maintainable parts.
Cleaning the
Terminal
CAUTION
Terminal
Contacts
CAUTION
Smart Card
Reader
To clean the terminal and base station, use a clean cloth slightly dampened with
water and a drop or two of mild soap. For stubborn stains, use alcohol or an
alcohol-based cleaner.
Never use thinner, trichloroethylene, or ketone-based solvents – they may cause
deterioration of plastic or rubber parts.
Do not spray cleaners or other solutions directly onto the keypad or terminal
display.
Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is
x
important that the exposed contacts of the V
Avoid touching the contacts in the raised area in the center of the Vx670 battery
and the recessed area on the terminal. Finger oils tarnish contacts, causing bad
connections. When operating on battery power and experiencing a high
occurrence of bad or incomplete data transfers, clean the contacts.
Do not attempt to clean the smart card reader. Doing so may void any warranty.
For smart card reader service, contact your VeriFone distributor or service
provider.
670 battery stay clean and unbent.
VX670 INSTALLATION GUIDE 39
Page 40
MAINTENANCE
Smart Card Reader
40 V
X
670 INSTALLATION GUIDE
Page 41
VeriFone Service and Support
For Vx670 terminal problems, contact your local VeriFone representative or
service provider.
x
For V
• USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),
• International – Contact your VeriFone representative
670 product service and repair information:
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
CHAPTER 5
Returning a
Terminal or
Smart Battery
for Service
NOTE
To Return a Terminal
for Service
Before returning a Vx670 terminal, smart battery, or base station to VeriFone, you
must obtain an MRA number. The following procedure describes how to return
one or more V
replacement (U.S. customers only).
International customers are advised to contact their local VeriFone representative
for assistance regarding service, return, or replacement of terminals or batteries.
x
670 terminals, smart batteries, or base stations for repair or
1 Get the following information from the printed labels on the bottom of each
x
V
670 terminal, smart battery, or sled module to be returned:
• Product ID, including the model and part number. For example, “V
and “M267-XXX-XXX-xxx.”
x
670”
• Serial number (S/N nnn-nnn-nnn)
2 Obtain the MRA number(s) by completing one of the following:
a Call VeriFone toll-free within the United States at 1-800-VeriFone and
follow the automated menu options.
• Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
• Give the MRA representative the information you gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 727-9534172 (U.S.).
b Address a fax to “VeriFone MRA Dept.” with the model and part number(s)
• Include a telephone number where you can be reached and your fax
number.
VX670 INSTALLATION GUIDE 41
Page 42
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/
contact/contact_form.cfm.
• Address the Subject box with to “VeriFone MRA Dept.”
• Reference the model and part number in the Note box.
NOTE
Accessories
and
Documentation
One MRA number must be issued for each Vx670 terminal you return to VeriFone,
even if you are returning several of the same model.
3 Describe the problem(s).
4 Provide the shipping address where the repaired or replacement unit must be
returned.
5 Keep a record of the following items:
• Assigned MRA number(s).
• VeriFone serial number assigned to the V
base station you are returning for service or repair (terminal serial
numbers are located on the bottom of the unit.
x
670 terminal, smart battery, or
• Shipping documentation, such as air bill numbers used to trace the
shipment.
• Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the V
VeriFone produces the following accessories and documentation for the
x
V
670 terminal. When ordering, please refer to the part number in the left column.
x
670 terminal).
• VeriFone online store at www.store.verifone.com
Power Pack
Thermal Printer
42 V
X
670 INSTALLATION GUIDE
Paper
• USA – VeriFone Customer Development Center, 800-VeriFone (837-4366),
Monday - Friday, 7 A.M. - 8 P.M., Eastern time
• International – Contact your VeriFone representative
Contact your local VeriFone distributor to determine which power pack or
power cord fits your needs.
CPS11224-3B-R DC power pack (universal)
21973-01 AC power cord (US)
CRM0047-20 CRM0047 in 20-roll bulk package
CRM0040 High-grade thermal printer paper, 57 mm (2.24-inch) width,
25-meter (82-feet) length; single roll; Available in 20-roll or
50-roll bulk packages
Page 43
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
VeriFone Cleaning
Kit
Telephone Line
Cord
Documentation
02746-01 Cleaning Kit
00124-17 2.1-meter (7-foot) telephone line cord, black, with
modular RJ11-type connectors
For Vx670 Terminals:
Vx670 Certifications and Regulations Sheet
x
670 Quick Installation Guide
V
x
670 Reference Manual
V
x
670 Base and Dongle Quick Installation Guide
V
x
670 Standard Base Quick Installation Guide
V
VPN 24000
VPN 24001
VPN 24004
VPN 24005
VPN 24006
X
670 INSTALLATION GUIDE 43
V
Page 44
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
44 V
X
670 INSTALLATION GUIDE
Page 45
CHAPTER 6
Troubleshooting
NOTE
CAUTION
Guidelines
The troubleshooting guidelines provided in the following section are included to
x
assist you to successfully install and configure your V
problems operating your V
troubleshooting examples.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for
assistance. Typical examples of malfunction you may encounter while operating
x
your V
The Vx670 terminal comes equipped with tamper-evident labels. The Vx670 unit
contains no user serviceable parts. Do not, under any circumstance, attempt to
disassemble the terminal. Perform only those adjustments or repairs specified in
this guide. For all other services, contact your local VeriFone service provider.
Service conducted by parties other than authorized VeriFone representatives may
void any warranty.
Use only a VeriFone-supplied power pack. Using an incorrectly rated power
supply may damage the terminal or cause it not to work as specified. Before
troubleshooting, ensure that the power supply being used to power the terminal
matches the requirements specified on the bottom of the terminal. (See Chapter
3, Specifications, for detailed power supply specifications.) Obtain the
appropriately rated power supply before continuing with troubleshooting.
670 terminal and steps you can take to resolve them are listed.
x
670 terminal, please read through these
670 terminal. If you have
Terminal Does
Not Start
Terminal Display
Does not Show
Correct/Readable
Info
• Ensure that the smart battery charge state is not below the critically low level.
• Recharge or replace the smart battery.
• Ensure that you pressed the ENTER/ON key for approximately 3 seconds,
until the unit lights up.
• Recharge or replace the battery.
• Connect the V
to see if this clears the problem.
If the problem persists, contact your local VeriFone representative for assistance.
x
670 terminal into a known-good power supply (if you have one)
VX670 INSTALLATION GUIDE 45
Page 46
TROUBLESHOOTING GUIDELINES
Smart Battery Will Not Charge
Smart Battery
Will Not Charge
NOTE
NOTE
Spare Battery in
Base Station Will
Not Charge
The Vx670 smart battery must initially receive a full charge to calibrate its full
charge capacity.
Allow the Vx670 terminal to remain connected to the power pack for 6 hours to
ensure the battery receives a full charge.
x
Conserve battery power by turning the V
terminal will not be used for several days, remove the battery from the terminal as
it continues to discharge even when the terminal is turned off.
The Vx670 terminal automatically shuts off when the smart battery reaches the
critically low charge state. If this occurs, the smart battery must recharge a
minimum of 1/2 hour before it can power the terminal. It may take several
recharge attempts to reset the safety circuit when charging a smart battery that
has been discharged below this critical state.
(Need info for this section)
670 terminal off when not in use. If the
Blank Display
Terminal Do es
Not Dial Out
Printer Does Not
Print
When the Vx670 terminal display screen does not show correct or clearly readable
information:
• Check terminal power connection.
• Remove and reapply power to the terminal.
• Check all cable connections and verify that the telephone line is properly
connected.
• If the problem persists, contact your local VeriFone service provider.
If the terminal does not dial out:
• Check the telephone line connections.
• Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
• Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
• If the problem persists, contact your local VeriFone service provider.
If the printer does not work properly:
• Check battery status or terminal power connection. The printer will not print if
there is an insufficient charge remaining in the battery to complete the print
operation.
46 V
X
670 INSTALLATION GUIDE
• Check if the printer is out of paper and that the roll is properly installed. Open
the paper roll cover and install a new roll of printer paper or ensure that the roll
is feeding from the bottom.
Page 47
TROUBLESHOOTING GUIDELINES
Printer Paper Jam
• Verify that the printer roller and paper roll dust cover are properly installed.
• If the problem persists, contact your VeriFone distributor or service provider.
Printer Paper
Jam
WARNING
Peripheral
Device Does Not
Work
If paper jams inside the printer:
• Press the button on the side of the terminal to unlatch the paper roll cover,
then open the cover.
• Remove the damaged paper from the paper roll and clear the feed
mechanism.
• Install a roll of printer paper, as described in Installing the Paper Roll.
• If the problem persists, it may be due to poor paper quality. Install a new
roll of higher-quality paper.
Poor-quality paper may jam the printer. To order high-quality VeriFone paper,
refer to Accessories and Documentation.
If any peripheral device (PINpad or smart card reader) does not work properly:
• Check the power cord connection to the peripheral device.
• Check that the device connected to the proper port has power and is
functioning properly. If possible, perform a self-test on the device in question.
• The cable connecting the optional device to the V
be defective. Try a different serial cable. See Install the battery (see Figure
16)..
x
670 terminal serial port may
Keypad Does
Not Respond
Transactions
Fail To Process
• If the problem persists, contact your local VeriFone representative.
If the keypad does not respond properly:
• Check the terminal display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in Transactions Fail To
Process.
• If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
• If the problem persists, contact your local VeriFone representative.
There are several reasons why the terminal may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
• Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
X
670 INSTALLATION GUIDE 47
V
Page 48
TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
• Ensure that you are swiping cards properly. With the V
x
670 card reader, the
black magnetic stripe on the card should face down and inward, toward the
keypad and must be inserted from the top of the terminal (see Figure 23).
• Process a transaction manually, using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
• Contact your VeriFone distributor or service provider.
• If the manual transaction does not work, proceed to Check the Telephone
Line.
Check the Smart Card Reader
• Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
• Ensure that the card is inserted correctly and that the card is not removed
prematurely.
• Ensure the MSAM cards are properly inserted in the cardholders and that the
cardholders are properly secured (see Installing/Replacing MSAM Cards).
• Contact your VeriFone distributor or service provider.
• If the manual transaction does not process, proceed to Check the Telephone
Line.
Check the Telephone Line
• Disconnect the telephone line from the V
x
670 terminal and connect it to a
working telephone to check for a dial tone. If there is no dial tone, replace the
telephone cable.
• If the problem appears to be with the telephone line, check with the party you
are trying to call to see if their system is operational. If they are not
experiencing difficulties with their line, contact the telephone company and
have your line checked.
• If the telephone line works, contact your local VeriFone representative for
assistance.
48 V
X
670 INSTALLATION GUIDE
Page 49
INDEX
A
accessories 42
documentation 43
ordering 43
power packs 42
telephone line cord 43
thermal printer paper 42
VeriFone cleaning kit 43
B
Base Station 30
batteries
extending the battery life
See also smart battery
battery mode
x
V
670 27
29
C
cable adapters 17
cleaning kit 43
connection ports 17
serial 17
USB device 18
USB host 18
contact VeriFone 41
D
dial out problems
troubleshooting
displays
troubleshooting
documentation 42
acronym definitions 6
conventions 6
ordering 43
46
45, 46
E
electrical considerations 14, 23
electrostatic discharges 23
prevention 23
environmental factors 14
F
Full-Featured Base Station 30
H
Handy-Link connector 17
I
installation 9
connecting the terminal power pack 25
connecting the terminal to a telephone line 19
MSAM cardholders 23
MSAM cards 23
terminal location 13
unpacking the shipping carton 14
K
keypads
troubleshooting
47
M
maintenance
cleaning the terminal
cleaning the terminal contacts 39
returning a battery for repair or replacement 41
returning a terminal for repair or replacement 41
MSAM cardholders 23
MSAM cards 23
39
P
paper jams
troubleshooting
paper rolls
for thermal printers
installation 20
peripherals
troubleshooting
power packs
AC version
connecting 25
47
20, 47
47
42
VX670 INSTALLATION GUIDE 49
Page 50
INDEX
S
DC version 42
ordering 42
printer paper
ordering
printers
troubleshooting
42
46
S
service
returning a battery for repair or replacement
returning a terminal for repair or replacement 41
SIM cards
for GSM models
smart battery 29
battery life 29
charging 29
conserving power 27
disposal 29
features 27
installation 28
recharging 29
removal 29
troubleshooting 46
spare batteries
charging on the Full-Featured Base Station
specifications
DC power pack
power 37
temperature 37
Standard Base Station 30
24
37
T
technical support
contacting VeriFone
returning a battery for repair or replacement 41
returning a terminal for repair or replacement 41
telephone line connections 19
telephone line cords
ordering
terminal features
general
terminals
accessories
benefits 10
cleaning 39
documentation 42
43
15
42
41
41
33
electrical considerations 14
environmental factors 14
features 15
repair 41
replacement 41
service and support 41
troubleshooting 45, 46
thermal printer paper
storage
thermal printers
about the thermal printer paper
paper jams 47
troubleshooting 46
transactions
smart cards
wireless 34
troubleshooting
batteries
displays 45, 46
guidelines 45
keypads 47
peripherals 47
printers 46
terminal transactions 47
terminals 45, 46
20
20, 47
34
46
U
USB connections 18
USB dongles
modem
serial 19
19
V
VeriCentre Appliance Management Suite
simultaneous downloads
Vx670
multi-application capability
starting on battery power 27
Vx670 startup
battery mode
27
10
11
W
wireless connection
CDMA
GSM/GPRS 11
Wi-Fi 11
11
50 V
X
670 INSTALLATION GUIDE
Page 51
wireless transactions 34
INDEX
W
X
670 INSTALLATION GUIDE 51
V
Page 52
VeriFon e, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
Tel: (800) VeriFone (837-4366)
www.verifone.com
Vx670
Installation Guide
VeriFone Part Number 24003, Revision A.3
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