Verifone VX600 User Manual

VX 600 for the iPhone 3G/3Gs

Installation Guide

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VeriFone Part Number DOC087-013-EN-A, Revision A.5

VX 600 for the iPhone 3G/3Gs Installation Guide

© 2010 VeriFone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.

The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

VeriFone, the VeriFone logo, Omni, VeriCentre, and Verix are registered trademarks of VeriFone. Other brand names or trademarks
associated with VeriFone’s products and services are trademarks of VeriFone, Inc.

Apple, the Apple logo, and iPhone are registered trademarks of Apple Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.

Comments? Please e-mail all comments on this document to your local VeriFone Support Team.

WARNING

The VX 600 uses an internal lithium-ion polymer batter y. Do not dispose the VX 600 in a fire.
lithium-ion polymer batteries must be recycled or disposed of proper ly. Do not dispose of
lithium-ion polymer batteries in municipal waste sites.

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VeriFone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

1-800-VERIFONE

www.verifone.com

VeriFo ne Part Number DOC087-013-EN-A, Revision A.5

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

CHAPTER 1

Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

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CHAPTER 2

Device Setup Selecting a Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

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Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

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Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Examining Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

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Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Back View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Power Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Micro-USB Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installing/Removing an iPhone into the VX 600. . . . . . . . . . . . . . . . . . . . . . . . . 16

Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Manual Startup and Shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Connecting the VX 600 to a

Power Source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Connecting the iPhone to a Host Computer via Micro-USB. . . . . . . . . . . . . . . . 18

Battery Behavior (No Power Cable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Conducting Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using a Smart Card to Conduct Transactions (Optional). . . . . . . . . . . . . . . . . . 20

Using the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using the CTLS Reader (Optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using the Barcode Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

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CHAPTER 3

Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

CHAPTER 4

Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Device Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE 3

CONTEN TS

VeriFone Service

Troubleshooting

CHAPTER 5

and Support

CHAPTER 6

Guidelines

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Device Display Does not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 29

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

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4 VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE

This guide is your primary source of information for setting up the VX 600.

PREFACE

Audience

Organization

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Related

Documentation

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This guide is useful for anyone installing a VX 600 device. Basic descriptions of
the device features are also provided.

This guide is organized as follows:

Chapter 1, Device Overview. Provides an overview of the VX 600.
Chapter 2, Device Setup. Explains how to set up and install an iPhonein to the VX

600. It tells you how to select a location, establish power connection, and install
SIM and MSAM cards.

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Chapter 3, Specifications. Discusses power requirements and dimensions of the

VX 600.

Chapter 4, Maintenance. Explains how to maintain your VX 600.

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Chapter 5, VeriFone Service and Support. Provides information on how to contact

your local VeriFone representative or service provider, and information on how to

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order accessories or documentation from VeriFone.

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Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,

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should you encounter a problem in device installation.
To learn more about the VX 600, refer to the following set of documents:

VX 600 Certifications and Regulations Sheet VPN DOC087-011-EN-A
VX 600 Quick Installation Guide VPN DOC087-012-EN-A
VX 600 Reference Manual VPN DOC087-014-EN-A
VX 600 Web site

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www.paywaremobile.com

VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE 5

PREFACE

Conventions and Acronyms

Conventions and

Acronyms

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This section describes the conventions and acronyms used in this guide.
V arious conventions are used to help you quickly identify special formatting. Table

1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross referenced.

Italics Italic typeface indicates book

titles or emphasis.

Courier The courier type face is used

while specifying onscreen text,
such as text that you would

NOTE

CAUTION

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enter at a command prompt, or
to provide an URL.

The pencil icon is used to
highlight important information.

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The caution symbol indicates
possible hardware or software

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failure, or loss of data.

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See Conventions and Acronyms.

You must install a roll of thermal­sensitive paper in the printer.

http://www.verifone.com

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RS-232-type devices do not work
with the PINpad port.

The device is not waterproof or
dustproof, and is intended for
indoor use only.

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Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.

Table 2 Acronym Definitions

Acronym Definitions

AC Alternating Current
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
LED Light Emitting Diode
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PED PIN Entry Device
PIN Personal Identification Number
SD Secure Digital
SIM Subscriber Identity Module
USB Universal Serial Bus
VPN VeriFone Part Number
Wi-Fi Wireless Fidelity

The lightning symbol is used as
a warning when bodily injury
might occur.

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Due to risk of shock do not use the
device near water.

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6 VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE

Device Overview

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CHAPTER 1

This chapter provides a brief description of the VX 600, the smallest
micro-merchant and convenience retailing mobile payment solution in the
industry. This payment solution seamlessly blends the industry standard, secure
Vx operating system and Trident hardware architecture with the Apple OS
allowing for an endless variety of vertical applications and secure payment
combinations to suit today’s dynamic and inno vative retailing needs. This solution
packs a wallop: familiar color/touch display interface via an iPhone, blazing fast
processor, abundant memory, the latest PCI 2.0 security, integrated 2D barcode
scanner, capacitive touch encrypted PINpad, integrated contactless and NFC
ready, all in the smallest most versatile form factor available.

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The VX 600 is a portable, battery-powered device designed to fit your hands
comfortably and is ideal for consumer-facing and merchant facing retail integrated

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applications. It features a crisp 128 x 32 display and a spill-resistant capacitive

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keypad. It supports a variety of communications technologies via the host iPhone
including: 802.11g Wi-FI with WPA2 security support, GPRS, Bluetooth® wireless
technology, and CDMA.

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VeriFone ships variants of the VX 600 for different markets. Your device may
have a different configuration supporting a different Apple device. The following
devices may or may not be present: a smart card reader, contactless, barcode

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scanner.

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Figure 1 The VX 600 Device

VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE 7

DEVICE OVERVI EW

Features and Benefits

Features at a glance

Features and

Benefits

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Exceptional Ease of

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Use

• 400 mHz ARM11 RISC processor

delivers power and usability in a
convenient “hand-over” design

• Multi-application operating

environment

• Advanced memory architecture to

meet tomorrow’s needs with support
for 160 MB standard

• Touchscreen capabilities to the

smallest purpose-built wireless
payment device

• 32-bit processing and multi-tasking

capabilities

• Security architecture exceeds

specifications for PCI-PED and
sophisticated file authentication

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VX 600 devices provide the right combination of features and functions including a
triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad,
color/touch display, optional 2D barcode reader, and optional contactless/NFC

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support.

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• Securely supports and runs payment

and value-added applications

• Offers unsurpassed performance on

EMV smart card transactions

• Backward compatibility with V eriFone

VX solutions and the flexible Apple OS
helps reduce development cost and

time to market

• Multiple connectivity and

contactless options

• Spill-resistant design prevents liquid

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from entering the solution by forcing it

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down and off the front of the device

• Dock mechanism firmly secures the

iPhone with the VX 600 and quickly
disengages for easy iPhone removal

• The lightweight (less than 1 pound), compact, stylish and ergonomic balance

allows convenient device hand-off to the consumer for PIN entry or other
input.

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• Integration with the Apple OS enables rapid backend development and

complex system integration in a short period of time.

• Large, well-placed, capacitive keys provide a continuity of user experience

between the VX 600 and iPhone.

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• Horizontal magnetic stripe card reader with an enlarged card entrance delivers

optimal card swiping and reading without the need to visually guide the card.

• iPhone touchscreen allows for icon-based applications or electronic signature

capture support

• The VX 600 size is easily able to be dropped in any pocket, or an optional

hands-free holster is available that fits the server’s or clerk’s belt so that the
POS device can be quickly removed and easily handed to the customer

8 VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE

DEVICE OVERVIEW

Features and Benefits

Performance and

Durability

Security

Contactless

Capability

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Communication

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Technology

• Powerful 400-mHz ARM11 processing completes transactions in seconds

• High-capacity lithium-ion polymer battery can rapidly charge and offer 10+

hours of PIN pad and host device power.

• Standard Micro-USB port allows for convenient product charging, or optional

full-featured Gang Charging base allows for multiple units to charge at once.

• Rounded corners and drop resistant to 3 feet on concrete floor to minimize

breakage

• 160 MB of memory standard

• PCI PED 2.0 approved for debit and other PIN-based transactions

• EMV Level 1 and 2 Type Approval

• Tamper-resistant construction, SSL protocols, and VeriShield file

authentication

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• Supports VeriShield Protect encryption implementations

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• Advanced contactless architecture that future-proofs investment with a single

contactless interface (SingleCl), SoftSAMs, and side-by-side application

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architecture

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• Large tap zone (CTLS logo) that encompasses the PINpad optimizes user

experience

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• Contactless version accepts EMV in addition to magnetic stripe contactless

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payments as well as PIN-based transactions

• VX 600 works seamlessly with the attached iPhone to provide a variety of

communications including:

• GPRS, 3G: Long-range wireless payment for retailers that have no

physical location limitations.

• Wi-Fi: Ideal for retailers that need multiple wireless devices and

traditionally have an existing IP infrastructure.

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• Bluetooth® : Simple, plug-and-play installation for locations that need

short-range wireless capability.

VX 600

FOR THE IPHONE 3G/3GS INSTALLATION GUIDE 9

DEVICE OVERVI EW

Features and Benefits

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10 VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE