Verifone VX520CTLS User Manual

VX 520 Color D/E CTLS

Installation Guide

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VeriFone Part Number DOC252-XXX-EN-A, Revision A.1

VX 520 Color D/E CTLS Installation Guide

© 2012 VeriFone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.

The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

VeriFone, the VeriFone logo, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.

VeriFone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

www.verifone.com

VeriFone Part Number DOC252-XXX-EN-A, Revision A.1

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

CHAPTER 1

Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Form Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Countertop Performance in a Hand-Over Design. . . . . . . . . . . . . . . . . . . . . 11

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True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

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CHAPTER 2

Terminal Setup Selecting Terminal Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

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Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing a Paper Roll in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Connecting Optional Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Privacy Shield (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

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Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

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CHAPTER 3

Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

DC Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

VX 520 COLOR D/E CTLS INSTALLATION GUIDE 3

CONTENTS

CHAPTER 4

Maintenance Clean the Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

CHAPTER 5

Troubleshooting

Guidelines

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Terminal Display Does not Show Correct or Readable Information. . . . . . . . . . 38

Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

CHAPTER 6

VeriFone Service

and Support

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Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Supplementary Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

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Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

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Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

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INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

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4 VX 520 COLOR D/E CTLS INSTALLATION GUIDE

PREFACE

This guide is your primary source of information for setting up and installing
the VX 520 Color D/E CTLS terminal.

Audience

Organization

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Related

Documentation

This guide is useful for anyone installing and configuring a VX 520 Color D/E
CTLS terminal. This manual also provides a basic description of the terminal
features.

This guide is organized as follows:

Chapter 1, Terminal Overview. Provides an overview of the VX 520 Color D/E

CTLS terminal.

Chapter 2, Terminal Setup. Explains how to set up and install the

VX 520 Color D/E CTLS terminal. It tells you how to select a location, establish
power and telephone line connections, and how to configure optional peripheral
devices.

Chapter 3, Specifications. Discusses power requirements and dimensions of the

VX 520 Color D/E CTLS terminal.

Chapter 4, Maintenance. Explains how to maintain your VX 520 Color D/E CTLS

terminal.

Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines,

should you encounter a problem in terminal installation and configuration.

Chapter 6, VeriFone Service and Support. Provides information on contacting

your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.

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To learn more about the VX 520 Color D/E CTLS terminal, refer to the following
set of documents:

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VX 520 Color D/E CTLS Certifications and Regulations
VX 520 Color D/E CTLS Quick Installation Guide
VX 520 Color D/E CTLS Reference Manual VPN DOC252-0xx-EN-A

VX 520 COLOR D/E CTLS INSTALLATION GUIDE 5

VPN DOC252-0xx-EN-A
VPN DOC252-0xx-EN-A

PREFACE

NOTE

CAUTION

WARNING

Conventions and Acronyms

Conventions and

Acronyms

Document

Conventions

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This section describes the conventions and acronyms used in this guide.

Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention

Blue Text in blue indicates terms

that are cross referenced.

Italics Italic typeface indicates

book titles or emphasis.

Courier The courier type face is

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used while specifying
onscreen text, such as text
that you would enter at a
command prompt, or to

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provide an URL.

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The pencil icon is used to
highlight important
information.

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See Conventions and Acronyms.

You must install a roll of thermal­sensitive paper in the printer.

http://www.verifone.com

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RS-232-type devices do not work with
the PIN pad port.

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The caution symbol
indicates possible hardware
or software failure, or loss
of data.

The lighting symbol is used
as a warning when bodily
injury might occur.

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The terminal is not waterproof or dust
proof, and is intended for indoor use
only .

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Due to risk of shock do not use the
terminal near water.

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Acronym Definitions

6 VX 520 COLOR D/E CTLS INSTALLATION GUIDE

Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.

Table 2 Acronym Definitions

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Acronym Definitions

AC Alternating Current
ATM Automated Teller Machine
CPU Central Processing Unit
CTLS Contactless
DC Direct Current
EMV Europay MasterCard and VISA
GPRS General Packet Radio Service
ITP Internal Thermal Printer
LCD Liquid Crystal Display

Table 2 Acronym Definitions (continued)

Acronym Definitions

LED Light Emitting Diode
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PCI Payment Card Industry
PED PIN-Entry Devices
PIN Personal Identification Number
RAM Random Access Memory
RJ-11 Registered Jack 11
RJ-45 Registered Jack 45
RS-232 Recommended Standard 232
SAM Security Access Module
SIM Subscriber Identity Module
VPN VeriFone Part Number

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PREFACE

Conventions and Acronyms

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VX 520 C

OLOR D/E CTLS INSTALLATION GUIDE 7

PREFACE

Conventions and Acronyms

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8 VX 520 COLOR D/E CTLS INSTALLATION GUIDE

Terminal Overview

NOTE

This chapter provides a brief description of the VX 520 Color D/E CTLS terminal:

• The VX 520 Color D/E CTLS is a high performance countertop terminal with

• The VX 520 Color D/E CTLS offers several communication options, enh anced

The VX 520 Color D/E CTLS terminal uses a robust, sleek, and highly functional
design.

VeriFone ships variants of the VX 520 terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.

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CHAPTER 1

enhanced communication options.

display, increased processing power, expanded memory, and two USB
peripheral ports.

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Figure 1 VX 520 Color D/E CTLS Terminal

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VX 520 COLOR D/E CTLS INSTALLATION GUIDE 9

TERMINAL OVERVIEW

NOTE

NOTE

Features and Benefits

Features and

Benefits

Connectivity

Performance

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VX 520 Color D/E CTLS terminals provide the right combination of features and
functions. This includes a contactless (CTLS) reader, triple-track magnetic-stripe
card reader, landed smart card reader, integrated PIN pad, and a quiet internal
thermal printer (ITP).

• USB 2.0 Host port

• USB 2.0 Device port (Mini USB)

• RJ-11 port

• RS-232 port

• Ethernet port

The connectivity ports are easily accessible from the underside of the terminal.

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terminal may have a different configuration from the features described in this
section.

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• ARM11 (CPU)

• Increased memory (128 MB Flash, 32 MB RAM)

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Security

Form Factor

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• Colored 240 x 320 LCD display with white backlight

• Fastest encryption/decryption appliance on the market

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• Blue backlit keypad

• Increased Security (PCI 3.0 to PCI 3.1)

• SDA DDA encryption ready

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• Leading ECC Performance Benchmark

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• The VX 520 Color D/E CTLS is ergonomically designed to fit both the

traditional countertop and hand-over models.

10 VX 520 COLOR D/E CTLS INSTALLATION GUIDE

TERMINAL OVERVIEW

Features and Benefits

Exceptional Ease of

Use

Countertop

Performance in a

Hand-Over Design

True Multi-

Application

Capability

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• The contactless functionality offers a convenient payment option for

consumers.

• The bold design is sleek, stylish, and lightweight for conveniently handing the

terminal to the consumer for PIN entry or other input.

• A large 15-line by 40-character colored backlit display with backlit keypad, and

extra-size menu prompts, simplify training and reduce help desk calls.

• The integrated thermal printer simplifies paper loading and reduces paper

jams.

• The triple-track, high-coercivity card reader handles most magnetic stripe

cards.

• The 32-bit processing and multi-tasking capabilities ensures fast processing of

payment, payment-related, and value-added applications.

• Exceptional display and printer graphics-handling capabilities that quickly

render logos, graphical fonts, and character-based languages.

• The VX 520 Color D/E CTLS series of terminals ensures uncompromising

reliability from VeriFone, the worldwide leader in e-payment.

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• The VX 520 Color D/E CTLS terminal offers 32 MB of ran dom access memory ,

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and 128 MB dynamic memory allocation of the operating system, which

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supports multiple applications on a single terminal.

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• The primary smart card reader and the MSAMs safeguard sensitive financial

data and support multiple smart card schemes.

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• VX 520 Color D/E CTLS terminals and SoftPay EMV software are certified fo r

EMV Level 1 and Level 2 Type approval for smart card solutions. The Verix V
or Vx EMV Library provides development of other EMV-compliant
applications.

• The VeriShield security architecture meets published specifications for PCI

PED and provides sophisticated file authentication to prevent execution of
unauthorized software on VX 520 Color D/E CTLS terminals

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VX 520 C

OLOR D/E CTLS INSTALLATION GUIDE 11

TERMINAL OVERVIEW

Features and Benefits

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12 VX 520 COLOR D/E CTLS INSTALLATION GUIDE

Terminal Setup

CHAPTER 2

This chapter describes the terminal setup procedure. You will learn about:

• Selecting Terminal Location

• Unpacking the Shipping Carton

• Examining Terminal Features

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Selecting

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Terminal

Location

Ease of Use

• Establishing Telephone Line Connections

• Installing a Paper Roll in the Printer

• Installing/Replacing MSAM Cards

• Connecting Optional Devices

• Connecting the Terminal Power Pack

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• Privacy Shield (Optional)

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• Using the CTLS Reader

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• Using the Smart Card Reader

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• Using the Magnetic Card Reader

Use the following guidelines when selecting a location for your
VX 520 Color D/E CTLS terminal.

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• Select a location convenient for both merchant and cardholder.

• Select a flat support surface, such as a countertop or table.

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• Select a location near a power outlet and a telephone/modem line connection.

For safety, do not string the power cord in a walkway or place it across a
walkway on the floor.

VX 520 COLOR D/E CTLS INSTALLATION GUIDE 13

TERMINAL SETUP

CAUTION

CAUTION

Unpacking the Shipping Carton

Environmental

Factors

Electrical

Considerations

Unpacking the

Shipping Carton

To unpack the

shipping carton

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• Do not use the terminal where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

• Keep the terminal away from direct sunlight and anything that radiates heat,

such as a stove or motor.

• Do not use the terminal outdoors.

The terminal is not waterproof or dustproof, and is intended for indoor use only.

Any damage to the unit from exposure to rain or dust may void any warranty.

• Avoid using this product during electrical storms.

• Avoid locations near electrical appliances or other devices that cause

excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).

• Do not use the terminal near water or in moist conditions.

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Open the shipping carton and carefully inspect its conten ts for possible t ampering
or shipping damage. The VX 520 Color D/E CTLS terminal is a secure product

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and any tampering may cause the device to cease to function properly.

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1 Remove and inspect the following items:

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• Terminal

• Power pack

• Telephone line cord

• Power cord

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14 VX 520 COLOR D/E CTLS INSTALLATION GUIDE

2 Remove all plastic wrapping from the terminal and other components.

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3 Remove the clear protective film from the LCD screen.

Do not use a terminal that has been damaged or tampered with. The VX 520
Color D/E CTLS terminal comes equipped with tamper-evident labels. If a label or
component appears damaged, please notify the shipping company and your
VeriFone representative or service provider immediately.

4 Save the shipping carton and packing material for future repacking or moving

the terminal.

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