How it Works
Verifone
Loading...
VX 520 CTLS
User Manual
1 pgs172.05 Kb0
User Manual
46 pgs497.79 Kb0
User Manual
2 pgs233.83 Kb0
Users Manual
2 pgs260.68 Kb0
Users Manual
1 pgs169.61 Kb0
Table of contents
Loading...

Verifone VX520CTLS User Manual

Download
VX 520 Color D/E CTLS
Installation Guide
C
V
O
E
N
R
F
I
DE
I
EM
T
O
P
N
N
ATE
L
E
I
A
R
L
EV
F
VeriFone Part Number DOC252-XXX-EN-A, Revision A.1
VX 520 Color D/E CTLS Installation Guide
© 2012 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc.
The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.”
VeriFone, the VeriFone logo, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number DOC252-XXX-EN-A, Revision A.1
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Form Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Countertop Performance in a Hand-Over Design. . . . . . . . . . . . . . . . . . . . . 11
R
True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
E
CHAPTER 2
Terminal Setup Selecting Terminal Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
C
V
N
O
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing a Paper Roll in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Connecting Optional Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Privacy Shield (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
F
I
I
T
O
DE
EM
N
N
L
P
E
ATE
I
A
R
L
EV
F
CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
DC Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
VX 520 COLOR D/E CTLS INSTALLATION GUIDE 3
CONTENTS
CHAPTER 4
Maintenance Clean the Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
CHAPTER 5
Troubleshooting
Guidelines
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Terminal Display Does not Show Correct or Readable Information. . . . . . . . . . 38
Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
CHAPTER 6
VeriFone Service
and Support
V
O
C
E
Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Supplementary Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
R
Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
E
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
F
I
I
O
DE
N
I
N
N
R
ATE
L
P
EM
T
A
EV
L
F
4 VX 520 COLOR D/E CTLS INSTALLATION GUIDE
PREFACE
This guide is your primary source of information for setting up and installing the VX 520 Color D/E CTLS terminal.

Audience

Organization

V
O
C
Related
Documentation
This guide is useful for anyone installing and configuring a VX 520 Color D/E CTLS terminal. This manual also provides a basic description of the terminal features.
This guide is organized as follows:
Chapter 1, Terminal Overview. Provides an overview of the VX 520 Color D/E
CTLS terminal.
Chapter 2, Terminal Setup. Explains how to set up and install the
VX 520 Color D/E CTLS terminal. It tells you how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
VX 520 Color D/E CTLS terminal.
Chapter 4, Maintenance. Explains how to maintain your VX 520 Color D/E CTLS
terminal.
Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in terminal installation and configuration.
Chapter 6, VeriFone Service and Support. Provides information on contacting
your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone.
R
E
N
F
I
I
O
DE
N
N
L
E
ATE
I
A
R
L
EV
F
P
To learn more about the VX 520 Color D/E CTLS terminal, refer to the following set of documents:
EM
T
VX 520 Color D/E CTLS Certifications and Regulations VX 520 Color D/E CTLS Quick Installation Guide VX 520 Color D/E CTLS Reference Manual VPN DOC252-0xx-EN-A
VX 520 COLOR D/E CTLS INSTALLATION GUIDE 5
VPN DOC252-0xx-EN-A VPN DOC252-0xx-EN-A
PREFACE
NOTE
CAUTION
WARNING

Conventions and Acronyms

Conventions and
Acronyms
Document
Conventions
E
V
O
C
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention
Blue Text in blue indicates terms
that are cross referenced.
Italics Italic typeface indicates
book titles or emphasis.
Courier The courier type face is
R
I
used while specifying onscreen text, such as text that you would enter at a command prompt, or to
O
provide an URL.
F
The pencil icon is used to highlight important information.
N
N
E
I
See Conventions and Acronyms.
You must install a roll of thermal­sensitive paper in the printer.
http://www.verifone.com
L
A
RS-232-type devices do not work with the PIN pad port.
DE
I
N
The caution symbol indicates possible hardware or software failure, or loss of data.
The lighting symbol is used as a warning when bodily injury might occur.
ATE
L
R
P
The terminal is not waterproof or dust proof, and is intended for indoor use only .
EV
Due to risk of shock do not use the terminal near water.
F

Acronym Definitions

6 VX 520 COLOR D/E CTLS INSTALLATION GUIDE
Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions.
Table 2 Acronym Definitions
EM
T
Acronym Definitions
AC Alternating Current ATM Automated Teller Machine CPU Central Processing Unit CTLS Contactless DC Direct Current EMV Europay MasterCard and VISA GPRS General Packet Radio Service ITP Internal Thermal Printer LCD Liquid Crystal Display
Table 2 Acronym Definitions (continued)
Acronym Definitions
LED Light Emitting Diode MRA Merchandise Return Authorization MSAM Micromodule-Size Security Access Module PCI Payment Card Industry PED PIN-Entry Devices PIN Personal Identification Number RAM Random Access Memory RJ-11 Registered Jack 11 RJ-45 Registered Jack 45 RS-232 Recommended Standard 232 SAM Security Access Module SIM Subscriber Identity Module VPN VeriFone Part Number
N
O
E
L
A
I
F
I
N
PREFACE
Conventions and Acronyms
C
V
O
E
N
R
DE
I
EM
T
L
P
ATE
R
EV
F
VX 520 C
OLOR D/E CTLS INSTALLATION GUIDE 7
PREFACE
Conventions and Acronyms
C
V
O
E
N
R
F
I
DE
I
EM
T
O
P
N
N
ATE
L
E
I
A
R
L
EV
F
8 VX 520 COLOR D/E CTLS INSTALLATION GUIDE

Terminal Overview

NOTE
This chapter provides a brief description of the VX 520 Color D/E CTLS terminal:
• The VX 520 Color D/E CTLS is a high performance countertop terminal with
• The VX 520 Color D/E CTLS offers several communication options, enh anced
The VX 520 Color D/E CTLS terminal uses a robust, sleek, and highly functional design.
VeriFone ships variants of the VX 520 terminals for different markets. Your terminal may have a different configuration from the features described in this section.
E
V
CHAPTER 1
enhanced communication options.
display, increased processing power, expanded memory, and two USB peripheral ports.
N
O
E
L
A
I
F
I
N
R
DE
I
C
N
O
ATE
L
P
EM
T
Figure 1 VX 520 Color D/E CTLS Terminal
R
EV
F
VX 520 COLOR D/E CTLS INSTALLATION GUIDE 9
TERMINAL OVERVIEW
NOTE
NOTE

Features and Benefits

Features and
Benefits

Connectivity

Performance

E
V
VX 520 Color D/E CTLS terminals provide the right combination of features and functions. This includes a contactless (CTLS) reader, triple-track magnetic-stripe card reader, landed smart card reader, integrated PIN pad, and a quiet internal thermal printer (ITP).
• USB 2.0 Host port
• USB 2.0 Device port (Mini USB)
• RJ-11 port
• RS-232 port
• Ethernet port
The connectivity ports are easily accessible from the underside of the terminal.
E
N
VeriFone ships variants of the VX 520 terminals for different markets. Your terminal may have a different configuration from the features described in this section.
F
I
O
N
I
L
A
R
• ARM11 (CPU)
• Increased memory (128 MB Flash, 32 MB RAM)
DE
I
O
C

Security

Form Factor

N
• Colored 240 x 320 LCD display with white backlight
• Fastest encryption/decryption appliance on the market
EV
R
• Blue backlit keypad
• Increased Security (PCI 3.0 to PCI 3.1)
• SDA DDA encryption ready
ATE
L
F
P
• Leading ECC Performance Benchmark
EM
T
• The VX 520 Color D/E CTLS is ergonomically designed to fit both the
traditional countertop and hand-over models.
10 VX 520 COLOR D/E CTLS INSTALLATION GUIDE
TERMINAL OVERVIEW
Features and Benefits
Exceptional Ease of
Use
Countertop
Performance in a
Hand-Over Design
True Multi-
Application
Capability
V
O
• The contactless functionality offers a convenient payment option for
consumers.
• The bold design is sleek, stylish, and lightweight for conveniently handing the
terminal to the consumer for PIN entry or other input.
• A large 15-line by 40-character colored backlit display with backlit keypad, and
extra-size menu prompts, simplify training and reduce help desk calls.
• The integrated thermal printer simplifies paper loading and reduces paper
jams.
• The triple-track, high-coercivity card reader handles most magnetic stripe
cards.
• The 32-bit processing and multi-tasking capabilities ensures fast processing of
payment, payment-related, and value-added applications.
• Exceptional display and printer graphics-handling capabilities that quickly
render logos, graphical fonts, and character-based languages.
• The VX 520 Color D/E CTLS series of terminals ensures uncompromising
reliability from VeriFone, the worldwide leader in e-payment.
F
I
O
N
N
E
L
A
I
R
• The VX 520 Color D/E CTLS terminal offers 32 MB of ran dom access memory ,
E
and 128 MB dynamic memory allocation of the operating system, which
supports multiple applications on a single terminal.
N
• The primary smart card reader and the MSAMs safeguard sensitive financial
data and support multiple smart card schemes.
DE
I
F
C
• VX 520 Color D/E CTLS terminals and SoftPay EMV software are certified fo r
EMV Level 1 and Level 2 Type approval for smart card solutions. The Verix V or Vx EMV Library provides development of other EMV-compliant applications.
• The VeriShield security architecture meets published specifications for PCI
PED and provides sophisticated file authentication to prevent execution of unauthorized software on VX 520 Color D/E CTLS terminals
EM
T
L
P
ATE
EV
R
VX 520 C
OLOR D/E CTLS INSTALLATION GUIDE 11
TERMINAL OVERVIEW
Features and Benefits
C
V
O
E
N
R
F
I
DE
I
EM
T
O
P
N
N
ATE
L
E
I
A
R
L
EV
F
12 VX 520 COLOR D/E CTLS INSTALLATION GUIDE

Terminal Setup

CHAPTER 2
This chapter describes the terminal setup procedure. You will learn about:

• Selecting Terminal Location

• Unpacking the Shipping Carton
• Examining Terminal Features
V
O
Selecting
C
Terminal
Location

Ease of Use

• Establishing Telephone Line Connections
• Installing a Paper Roll in the Printer
• Installing/Replacing MSAM Cards
• Connecting Optional Devices
• Connecting the Terminal Power Pack
F
I
O
N
N
E
L
A
I
R
• Privacy Shield (Optional)
E
• Using the CTLS Reader
DE
I
• Using the Smart Card Reader
N
• Using the Magnetic Card Reader
Use the following guidelines when selecting a location for your VX 520 Color D/E CTLS terminal.
ATE
L
• Select a location convenient for both merchant and cardholder.
• Select a flat support surface, such as a countertop or table.
TE
P
M
EV
R
F
• Select a location near a power outlet and a telephone/modem line connection.
For safety, do not string the power cord in a walkway or place it across a walkway on the floor.
VX 520 COLOR D/E CTLS INSTALLATION GUIDE 13
TERMINAL SETUP
CAUTION
CAUTION

Unpacking the Shipping Carton

Environmental
Factors
Electrical
Considerations
Unpacking the
Shipping Carton
To unpack the
shipping carton
V
O
C
• Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
• Keep the terminal away from direct sunlight and anything that radiates heat,
such as a stove or motor.
• Do not use the terminal outdoors.
The terminal is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
• Avoid using this product during electrical storms.
• Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).
• Do not use the terminal near water or in moist conditions.
O
F
Open the shipping carton and carefully inspect its conten ts for possible t ampering or shipping damage. The VX 520 Color D/E CTLS terminal is a secure product
R
and any tampering may cause the device to cease to function properly.
E
1 Remove and inspect the following items:
N
I
DE
I
• Terminal
• Power pack
• Telephone line cord
• Power cord
N
N
E
I
A
R
L
EV
F
14 VX 520 COLOR D/E CTLS INSTALLATION GUIDE
2 Remove all plastic wrapping from the terminal and other components.
ATE
L
P
3 Remove the clear protective film from the LCD screen.
Do not use a terminal that has been damaged or tampered with. The VX 520 Color D/E CTLS terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately.
4 Save the shipping carton and packing material for future repacking or moving
the terminal.
M
TE
TERMINAL SETUP
NOTE

Examining Terminal Features

Examining
Terminal
Features
V
Before you continue the installation process, notice the features of the VX 520 Color D/E CTLS terminal (see
O
Figure 2).
E
N
L
A
I
F
I
N
R
E
DE
I
O
C

Front Panel

N
EV
R
ATE
L
P
Figure 2 VX 520 Color D/E CTLS Terminal Features (Front Panel)
VeriFone ships variants of the VX 520 Color D/E CTLS terminals for different markets. Your terminal may have a different configuration from the features described in this section.
The front panel includes the following features:
• A terminal display, colored LCD screen with white backlight. The screen also
acts as the CTLS tapping area for contactless transactions.
• Four types of keys:
a A backlit 12-key, telephone-style keypad.
M
TE
F
b Four unlabeled, programmable function keys above the keypad.
VX 520 C
OLOR D/E CTLS INSTALLATION GUIDE 15
TERMINAL SETUP
NOTE
Examining Terminal Features
V
c Three color-coded function keys below the
keypad (icons at right; from left to right: CANCEL, BACKSPACE/CLEAR, ENTER).
d A NAVIGATION key centered at the top of the keypad for easy access to
menu items displayed in the LCD screen.
• A magnetic card reader, built into the right side. The icon at right
shows the proper swipe direction, with the stripe down and facing inward, toward the keypad.
• An internal thermal printer.
• A smart card reader, built into the front of the terminal. The
icon shown at right indicates proper card position and insertion direction.
• Three SAM (security access module) compartments, built into the side of
the terminal. The VX 520 Color D/E CTLS terminal contains MSAM cardholders to support multiple stored-value card programs or other merchant card requirements.
F
O
I
VeriFone ships variants of the VX 520 Color D/E CTLS terminal for different
R
markets. Your terminal may have a different configuration. However, the basic
E
processes described in this guide remain the same, regardless of terminal configuration.
DE
I
N
N
E
L
A
I

Connection Ports

O
C
N
Turn the terminal upside down and remove the rear cover to view the connection ports. Notice that the ports are recessed. Different ports provide connections to a communications line, optional peripheral devices, and the power supply.
Figure 3 shows how to open the rear cover of the VX 520 Color D/E CTLS
terminals.
ATE
L
P
M
TE
Figure 3 Opening the VX 520 Color D/E CTLS Rear Cover
EV
R
F
16 VX 520 COLOR D/E CTLS INSTALLATION GUIDE
TERMINAL SETUP
WARNING
Examining Terminal Features
Figure 4 to Figure 5 show the connection ports for the VX 520 Color D/E CTLS
terminal.
C
O
E
N
I
L
A
F
I
N
R
E
Figure 4 VX 520 Color D/E CTLS Power and Connection Ports
V
DE
I
N
O
TE
M
L
P
ATE
EV
R
F
Figure 5 Additional VX 520 Color D/E CTLS Connection Ports
Do not connect the terminal to the power supply until all the peripherals are
attached.
VX 520 C
OLOR D/E CTLS INSTALLATION GUIDE 17
TERMINAL SETUP
Examining Terminal Features
To use the
connection ports
V
The connection ports offer multiple connectivity for the VX 520 Color D/E CTLS terminal. Please refer to the following list of peripheral devices for the connectivity options.
Host USB Port
• PP1000 USB
x
• V
810 USB
• VX 820 USB
• Barcode reader
• Biometric reader
• USB flash disk
• USB keyboards
Ethernet Port
• Ethernet cable to router, hub or switch
I
Client USB Port
R
E
• PC
• ECR/Cash register
O
F
DE
I
N
N
E
L
A
I
C
O
N
RJ-11 Port
• Telephone line
RS-232 Port
• PP1000
x
• V
810
• VX 820
• PC download cable
• Computer
• ECR
• Check reader
• CTLS reader
• Biometric reader
• Barcode reader
• Keyboard
TE
M
L
P
ATE
R
EV
F
For information on how to attach peripheral devices, see Connecting Optional
Devices.
18 VX 520 COLOR D/E CTLS INSTALLATION GUIDE
TERMINAL SETUP
WARNING
CAUTION

Establishing Telephone Line Connections

Establishing
Telephone Line
Connections
V
Connect the telephone cord to the communication port on the terminal, then route it directly to a telephone wall jack (see the line is dedicated to the terminal.
N
O
Figure 6). This is a direct connection and
E
L
A
I
F
Figure 6 VX 520 Color D/E CTLS Direct Telephone Connection
I
N
R
E
To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA
Certified Telecommunication Line Cord.
DE
I
Installing a
Paper Roll in the
C
Printer
O
N
Before you can process transactions that require a receipt or record, you must install paper in the printer.
F
EV
The VX 520 Color D/E CTLS uses a roll of 40 mm-diameter, single-ply, thermal­sensitive paper.
A pink out-of-paper indicator line appears on the edge of the paper be fore the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction.
M
L
P
ATE
R
TE
Poor-quality paper can jam the printer and create excessive paper dust. To order
high-quality VeriFone paper, refer to
Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper.
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.
Accessories and Documentation.
VX 520 C
OLOR D/E CTLS INSTALLATION GUIDE 19
TERMINAL SETUP
Installing a Paper Roll in the Printer
To install a paper roll 1 Hook your finger under the latch and lift up to swing the paper roll cover open
(see
Figure 7).
C
V
O
Figure 7 Opening the Printer Cover
E
N
2 Remove any partial roll of paper in the printer tray by lifting it up.
O
3 Loosen the glued leading edge of the new paper roll or remove the protective
strip. Unwind the paper roll past any glue residue.
R
4 Hold the roll so the paper feeds from the bottom of the roll.
E
5 Drop the paper roll into the printer tray.
F
I
DE
I
N
I
L
A
N
TE
M
L
P
ATE
EV
R
F
Figure 8 Loading Paper Roll
6 Pull paper up past the glue residue.
20 VX 520 COLOR D/E CTLS INSTALLATION GUIDE
TERMINAL SETUP
CAUTION
NOTE
CAUTION

Installing/Replacing MSAM Cards

7 Close the paper roll cover by gently pressing directly on the cover until it clicks
shut, allowing a small amount of paper p ast the glue residue to extend out side the printer door. (see
To prevent the paper roll cover from damaging the print roller , always gently press down on the printer dust cover to close it.
Figure 9).
V
O
C
Installing/
Replacing MSAM
Cards
O
E
N
I
L
A
F
I
N
R
E
Figure 9 Closing Paper Roll Cover
8 Tear the paper off against the serrated metal strip in the printer.
N
For paper ordering information, refer to Accessories and Documentation.
When you first receive your VX 520 Color D/E CTLS terminal, you may need to install one or more MSAM cards or you may need to replace old cards.
Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap.
DE
I
M
TE
L
P
ATE
R
EV
F
To install or replace
MSAMs
1 Remove the power cord from the power outlet. 2 Place the terminal upside down on a soft, clean surface to protect the display
from scratches.
VX 520 C
OLOR D/E CTLS INSTALLATION GUIDE 21
TERMINAL SETUP
Installing/Replacing MSAM Cards
3 Press the unlocking button and then lift the rear cover to access the MSAM
cardholder panel.
Figure 10 Opening VX 520 Color D/E CTLS Rear Cover
4 Hold the MSAM cardholder panel, grasp firmly and pull upward to expose the
MSAM slots.
N
O
E
I
L
A
F
I
N
C
V
O
R
E
DE
I
N
EV
R
ATE
L
P
M
Figure 11 Removing VX 520 Color D/E CTLS MSAM Cover
5 Remove any previously installed MSAM card by sliding the card from the
MSAM cardholder.
TE
F
22 VX 520 COLOR D/E CTLS INSTALLATION GUIDE
TERMINAL SETUP
NOTE
CAUTION

Connecting Optional Devices

6 Install an MSAM card by carefully sliding it into the slot until it is fully inserted.
Connecting
Optional
Devices
O
C
V
Figure 12 Installing an MSAM Card in a VX 520 Color D/E CTLS Terminal
Before inserting the MSAM card, position it as shown in Figure 12, wit h th e card’s gold contacts facing down. The cardholder connector base has an image resembling the notched corner of an MSAM card to ensure the card is positioned correctly.
F
I
O
N
N
E
L
A
I
R
7 Close the MSAM cardholder panel, and then replace the terminal rear cover.
E
The VX 520 Color D/E CTLS terminal supports some peripheral devices designed
N
for use with electronic point-of-sale terminals.
Before connecting any peripheral device, remove the power cord from the terminal. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices.
Different terminals support different devices, so for more information about optional devices, please contact your VeriFone distributor.
DE
I
M
TE
L
P
ATE
R
EV
F
Optional Device
Connections
The VX 520 Color D/E CTLS terminal has a port that can operate either as a PIN pad port or an RS-232 port, depending on the power source available.
VX 520 C
OLOR D/E CTLS INSTALLATION GUIDE 23
TERMINAL SETUP
NOTE
Connecting Optional Devices
Connecting the
PIN Pad or Smart
Card Reader
to the
VX 520 Color D/E
CTLS
V
O
Use the following procedures to connect a PIN pad or smart card reader.
When the VX 520 Color D/E CTLS terminal is powered via the corded power supply, the terminal provides 8V DC, 2.25A or 9.3V DC, 4.0A. This power will drive most VeriFone accessories. Contact your local VeriFone representative for more information.
1 Remove the VX 520 Color D/E CTLS 2 Insert the RJ-45-type connector of the PIN pad or smart card reader into the
port of the peripheral device. To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the
grommet to secure the cable connection.
O
N
E
terminal rear cover.
L
A
I
If a cable is not already connected to the smart card reader or PIN pad, insert the small modular plug on one end of the interface cable into the optional
R
device’s modular jack.
E
3 Insert the larger RJ-45-type connector on the other end of the PIN pad cable
into the PIN pad serial port on the terminal.
N
a smart card reader and PIN pad connection to the PIN pad serial port.
F
I
DE
I
N
Figure 13 provides an example of
F
C
EV
R
ATE
L
P
M
TE
Figure 13 VX 520 Color D/E CTLS Sample PIN Pad Connection
24 VX 520 COLOR D/E CTLS INSTALLATION GUIDE
TERMINAL SETUP
CAUTION
Connecting Optional Devices
Connecting ECRs to
the
VX 520 Color D/E
CTLS
V
The VX 520 Color D/E CTLS terminal also supports electronic cash registers (ECR). Contact your VeriFone representative or visit the online store at
www.store.verifone.com for information on these devices.
Figure 14 provides an example of a peripheral connection to the USB port.
ECRs require a separate power source. Before connecting a check reader or similar device, remove the power cord from and ensure that the indicator LED is not lit.
O
E
N
I
L
A
F
I
N
R
E
DE
I
O
External Printers
C
Supported
N
Figure 14 VX 520 Color D/E CTLS Sample ECR Connection
Although the VX 520 Color D/E CTLS terminal has an internal thermal printer, it may be convenient to print larger print runs (for example, daily or weekly reports) to an external printer . The P250, P350, P900, and P950 external printers. Contact your VeriFone representative or visit the online store at on these devices. External printers connect through t he RS-232 port and require a separate power supply.
TE
VX 520 Color D/E CTLS terminal supports the V eriFone
ATE
L
P
M
EV
R
www.store.verifone.com for information
F
VX 520 C
OLOR D/E CTLS INSTALLATION GUIDE 25
TERMINAL SETUP
WARNING
NOTE

Connecting the Terminal Power Pack

Connecting the
Terminal Power
Pack
To connect the
terminal power pack
V
When you have finished connecting optional peripheral(s), you are ready to connect the VX 520 Color D/E CTLS terminal to the provided power source.
Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply befo re continuing with troubleshooting.
Plugging in the power pack to a power source automatically turns on the terminal.
N
O
1 Remove the terminal rear cover to access the power port. 2 Insert the round barrel connector (see Figure 15) into the power port.
I
F
N
E
L
A
I
R
E
DE
I
C
O
N
EV
R
ATE
L
Figure 15 VX 520 Color D/E CTLS Power Connection
TE
3 Rotate the power plug counter-clockwise and flush against the side panel to
lock the plug in place.
4 Route the cable in the direction of the arrow above the power port and sling
the cable over the underside of the thermal paper container.
5 Close the terminal rear cover.
P
M
F
26 VX 520 COLOR D/E CTLS INSTALLATION GUIDE
Privacy Shield
WARNING
NOTE
(Optional)
TERMINAL SETUP

Privacy Shield (Optional)

6 Plug the AC power cord into a wall outlet or powered surge protector.
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors.
Disconnecting the power during a transaction may cause transaction data files
not yet stored in terminal memory to be lost.
To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
When the terminal has power, the terminal lights are activated. If an application is loaded in the terminal, it starts after the initial VeriFone
copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, VeriFone copyright screen.
The privacy shield protects the customers’ PIN entry from being seen by the cashier or other customers. The illustration ( VX 520 Color D/E CTLS with the optional privacy shield.
F
I
DOWNLOAD NEEDED appears on screen after the initial
O
E
N
I
L
A
Figure 16) shows an example of a
N
C
R
DE
I
V
E
N
O
Figure 16 Optional Privacy Shield
Merchants who install the terminal without the privacy shield must ensure the cardholder’s privacy when entering his PIN by positioning the terminal away from open view.
TE
P
M
ATE
L
R
EV
F
VX 520 C
OLOR D/E CTLS INSTALLATION GUIDE 27
TERMINAL SETUP
NOTE

Using the CTLS Reader

Using the CTLS
Reader
To perform a
contactless smart
card transaction:
E
V
O
C
The VX 520 Color D/E CTLS function is only active when signaled by an application for the conduction of a contactless smart card transaction.
1 Gently tap the card onto or hold the card (within 4 cm) against the surface of
the RFID canopy (see
2 A message prompt in the terminal display accompanied by a short beeping
sound indicates a successful transaction.
O
Figure 17).
E
N
L
A
I
F
I
N
R
Figure 17 Using a CTLS Card
Proper care to ensure that the contactless module is working properly includes:
N
• Preventing the module from coming into contact with metallic surfaces while
in use.
DE
I
R
EV
F
TE
28 VX 520 COLOR D/E CTLS INSTALLATION GUIDE
M
L
P
ATE
TERMINAL SETUP
CAUTION

Using the Smart Card Reader

Using the Smart
Card Reader
To conduct a smart
card transaction
V
O
The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction.
1 Position a smart card with the contacts facing upward (see Figure 18). 2 Insert the smart card into the smart card reader slot in a smooth, continuous
motion until it seats firmly.
3 Remove the card only when the application indicates the transaction is
complete.
O
E
N
I
L
A
F
I
Figure 18 Inserting a Smart Card
R
E
Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction.
N
DE
I
N
F
C
TE
M
L
P
ATE
EV
R
VX 520 C
OLOR D/E CTLS INSTALLATION GUIDE 29
TERMINAL SETUP

Using the Magnetic Card Reader

Using the
Magnetic Card
Reader
To conduct a credit or debit card transaction
V
The VX 520 Color D/E CTLS terminal supports credit or debit card transactions.
1 Position a magnetic card with the stripe in the card reader and facing inward,
toward the keypad.
2 T o ensure a proper read of the magnetic swipe card, the user should insert the
magnetic card from the top of the unit, as shown in
3 Swipe the card through the magnetic card reader.
O
E
N
I
L
A
Figure 19.
F
I
N
R
E
Figure 19 Using the Magnetic Card Reader
DE
I
C
O
N
TE
M
L
P
ATE
R
EV
F
30 VX 520 COLOR D/E CTLS INSTALLATION GUIDE

Specifications

+
–
CHAPTER 3
This chapter discusses power requirements, dimensions, and other specifications of the
VX 520 Color D/E CTLS terminal:

Power

DC Power Pack

Temperature

V
External
C
Dimensions
O
VX 520 Color D/E CTLS terminal: 8V DC, 2.25A or 9.3V DC, 4.0A
UL, ITE listed, LPS power supply:
a Input rated: 100 - 240V AC, 50/60 Hz b Output rated: 8V DC, 2.25A or 9.3V DC, 4.0A
Barrel connector polarity:
O
F
I
N
N
E
L
A
I
R
• Operating temperature: 0
E
• Storage temperature: -30
• Relative humidity: 5% to 85%; no condensation
N
• Length: 203 mm (7.9 in)
• Width: 85.5 mm (3.4 in)
• Height: 75.5 mm (2.9 in)
DE
I
°
to 40° C (32° to 104° F)
°
to + 60° C (-22° to 140° F)
R
ATE
L
P
EV
F
EM
T
VX 520 COLOR D/E CTLS INSTALLATION GUIDE 31
SPECIFICATIONS
C
V
O
E
N
R
F
I
DE
I
EM
T
O
P
N
N
ATE
L
E
I
A
R
L
EV
F
32 VX 520 COLOR D/E CTLS INSTALLATION GUIDE

Maintenance

CAUTION
CAUTION
CHAPTER 4
The VX 520 Color D/E CTLS terminal has no user-maintainable parts.
Clean the
Terminal
Terminal
Contacts
V
O
C
Smart Card
Reader
To clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts.
Do not spray cleaners or other solutions directly onto the keypad or terminal display.
O
F
Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the clean and unbent.
Do not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider.
R
E
Avoid touching the contacts of the terminal. Finger oils tarnish contacts, causing
N
bad connections. When experiencing a high occurrence of bad or incomplete data transfers, clean the contacts.
I
DE
I
N
N
L
P
E
ATE
L
A
I
VX 520 Color D/E CTLS terminal stay
F
EV
R
EM
T
VX 520 COLOR D/E CTLS INSTALLATION GUIDE 33
MAINTENANCE
Smart Card Reader
C
V
O
E
N
R
F
I
DE
I
EM
T
O
P
N
N
ATE
L
E
I
A
R
L
EV
F
34 VX 520 COLOR D/E CTLS INSTALLATION GUIDE
CHAPTER 5
NOTE
CAUTION
Troubleshooting
Guidelines
V
O
C

Blank Display

The troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your terminal. If you have problems operating your please read through these troubleshooting examples.
If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating your
VX 520 Color D/E CTLS terminal and steps you can take to resolve them are
listed.
The VX 520 Color D/E CTLS terminal comes equipped wi th tamper-evident labels.
The
VX 520 Color D/E CTLS contains no user serviceable parts. Do not, under
R
any circumstance, attempt to disassemble the terminal. Perform only those
E
adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty.
N
Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Use only a VeriFone-supplied power pack with the correct output ratings. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See appropriately rated power supply before continuing with troubleshooting.
F
I
I
Specifications for detailed power supply specifications.) Obtain the
O
DE
N
N
L
P
E
ATE
I
A
R
VX 520 Color D/E CTLS
VX 520 Color D/E CTLS terminal,
L
F
EV
EM
When the terminal display screen does not show correct or clearly readable information:
T
• Check terminal power connection.
• Remove and reapply power to the terminal.
• Check all cable connections and verify that the telephone line is properly
connected.
• If the problem persists, contact your local VeriFone service provider.
VX 520 COLOR D/E CTLS INSTALLATION GUIDE 35
TROUBLESHOOTING GUIDELINES
CAUTION

Terminal Does Not Dial Out

Te rm inal Does
Not Dial Out
Printer Paper
Jam
E
V
Keypad Does
Not Respond
O
C
Peripheral
Device Does Not
Work
If the terminal does not dial out:
• Check the telephone line connections.
• Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
• Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
• If the problem persists, contact your local VeriFone service provider.
If paper jams inside the printer:
• Open the paper roll cover.
• Remove the damaged paper from the paper roll and clear the feed
mechanism.
• Install printer paper.
• If the problem persists, it may be due to poor paper quality. Install a new
roll of higher-quality paper.
O
F
I
Poor-quality paper may jam the printer . To order high-quality V eriFone p aper , refer
R
Accessories and Documentation.
to
DE
N
N
E
L
A
I
I
If the keypad does not respond properly:
N
• Check the terminal display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in
Process.
• If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data correctly.
ATE
L
P
• If the problem persists, contact your local VeriFone representative.
EM
If any peripheral device (PIN pad or smart card reader) does not work properly:
• Check the power cord connection to the peripheral device.
• Check that the device connected to the proper port has power and is
functioning properly. If possible, perform a self-test on the device in question.
T
EV
R
F
Transactions Fail To
36 VX 520 COLOR D/E CTLS INSTALLATION GUIDE
• The cable connecting the optional device to the terminal serial port may be
defective. Try a different serial cable. See
• If the problem persists, contact your local VeriFone representative.
Connecting Optional Devices.
TROUBLESHOOTING GUIDELINES

Transactions Fail To Process

Transactions
Fail To Process
V
O
C
There are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
• Perform a test transaction using one or more different mag netic stripe cards to
ensure the problem is not a defective card.
• Ensure that you are swiping cards properly. With the card reader, the black
magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal.
• Process a transaction manually , using the keypad instead of the card reader . If
the manual transaction works, the problem may be a defective card reader.
• If the manual transaction does not work, proceed to Check the Telephone
Line.
• Contact your VeriFone distributor or service provider.
Check the Smart Card Reader
O
F
• Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
R
E
• Ensure that the card is inserted correctly and that the card is not removed
prematurely.
• Ensure the MSAM cards are properly inserted in the cardholders and that the
N
cardholders are properly secured (see
• If the manual transaction does not process, proceed to Check the Telephone
Line.
• Contact your VeriFone distributor or service provider.
I
DE
I
N
N
E
L
A
I
F
Installing/Replacing MSAM Cards).
EV
R
ATE
Check the Telephone Line
• Disconnect the telephone line from the terminal and connect it to a working
telephone to check for a dial tone. If there is no dial tone, replace the telephone cable.
• If the problem appears to be with the telephone line, check with the party you
are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked.
• If the telephone line works, contact your local Ve riFone representative for
assistance.
EM
T
P
L
VX 520 C
OLOR D/E CTLS INSTALLATION GUIDE 37
TROUBLESHOOTING GUIDELINES

Printer Does Not Print

Printer Does Not
Print
Terminal Display
Does not Show
Correct or
Readable
Information
Te rm inal Does
Not Start
E
V
If the printer does not work properly:
• Check terminal power connection.
• Check if the printer is out of paper and that the roll is properly installed and in
the right direction. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom.
• Verify that the printer roller and paper roll dust cover are properly installed.
• If the problem persists, contact your VeriFone distributor or service provider.
• Connect the terminal in to a known-good power supply (if you have one) to
see if this clears the problem.
• If the problem persists, contact your local VeriFone representative for
assistance.
E
N
Make sure you press the ENTER key for approximately 3 seconds, until the unit lights up.
F
I
O
N
I
L
A
R
DE
I
C
O
N
EM
T
L
P
ATE
R
EV
F
38 VX 520 COLOR D/E CTLS INSTALLATION GUIDE

VeriFone Service and Support

NOTE
For terminal problems, contact your local VeriFone representative or service provider.
For product service and repair information:
• USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
CHAPTER 6
Return a
Terminal for
Service
V
To return a terminal
for service
C
O
• International – Contact your Ve riFone representative
N
Before returning a VX 520 Color D/E CTLS terminal to VeriFone, you must ob tain an MRA number. The following procedure describes how to return one or more VX 520 Color D/E CTLS terminals for repair or replacement (U.S. customers only).
R
E
International customers are advised to contact their local VeriFone representative
for assistance regarding service, return, or replacement of terminals.
F
I
I
O
N
DE
N
1 Get the following information from the printed labels on the bottom of each
VX 520 Color D/E CTLS terminal to be returned:
• Product ID, including the model and part number. For example,
“VX 520 Color D/E CTLS” and “Pxxx- xxx-xx,” “Mxxx-xx-xx-xxx,” or “2xxxx­xx”
L
E
ATE
I
A
R
L
EV
F
P
• Serial number (S/N xxx-xxx-xxx)
EM
2 Obtain the MRA numbers by completing one of the following:
T
a Call VeriFone toll-free within the United States at 1-800-VeriFone and
follow the automated menu options.
• Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8
• Give the MRA representative the information you gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-953­4172 (U.S.).
b Address a fax to “VeriFone MRA Dept.” with the model and part number(s)
• Include a telephone number where you can be reached and your fax
number.
VX 520 COLOR D/E CTLS INSTALLATION GUIDE 39
A.M.–8 P.M., Eastern Time.
VERIFONE SERVICE AND SUPPORT
NOTE

Accessories and Documentation

c Complete the Inquiry Contact Form at
http://www.verifone.com/aboutus/contact/contact_form.cfm.
• Address the Subject box with to “VeriFone MRA Dept.”
• Reference the model and part number in the Note box.
One MRA number must be issued for each VX 520 Color D/E CTLS terminal you
return to VeriFone, even if you are returning several of the same model.
3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be
returned.
E
V
Accessories and
Documentation
C
O
5 Keep a record of the following items:
• Assigned MRA number(s).
• VeriFone serial number assigned to the VX 520 Color D/E CTLS terminal
you are returning for service or repair (terminal serial numbers are located
F
I
on the bottom of the unit).
R
• Shipping documentation, such as air bill numbers used to trace the
shipment.
I
• Model(s) returned (model numbers are located on the VeriFone label on
N
VeriFone produces the following accessories and documentation for the VX 520 Color D/E CTLS terminal. When ordering, please refer to the part number in the left column.
• VeriFone online store at www.store.verifone.com
• USA – VeriFone Customer Development Center, 800-VeriFone (837-4366),
the bottom of the
Monday - Friday, 7 A.M. - 8 P.M., Eastern time
O
DE
N
N
VX 520 Color D/E CTLS terminal).
L
P
E
ATE
I
A
R
L
EV
F
EM
• International – Contact your VeriFone representative
T

Printer Paper

Supplementary
Hardware
VeriFone Cleaning
Kit
Telephone Line
Cord
40 VX 520 COLOR D/E CTLS INSTALLATION GUIDE
VPN PPR 268-001-01-A 40 mm (1.57 in) diameter, 57 mm (2.24 in) wide
STA252-001-01-A Swivel stand STA252-005-01-A Wall-mount stand
VPN 02746-01 Cleaning kit
VPN CBL000-001-01-A 2.1 meter (7 foot) telephone line cord, black, with
modular RJ-11-type connectors

Documentation

VPN DOC252-0xx-EN-A
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
VX 520 Color D/E CTLS Certifications and Regulations
V
VPN DOC252-0xx-EN-A VPN DOC252-0xx-EN-A VX 520 Color D/E CTLS Reference Manual
VX 520 Color D/E CTLS Quick Installation Guide
O
E
N
I
L
A
F
I
N
R
E
DE
I
C
O
N
EM
T
L
P
ATE
R
EV
F
VX 520 C
OLOR D/E CTLS INSTALLATION GUIDE 41
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
C
V
O
E
N
R
F
I
DE
I
EM
T
O
P
N
N
ATE
L
E
I
A
R
L
EV
F
42 VX 520 COLOR D/E CTLS INSTALLATION GUIDE
INDEX
A
accessories 40
documentation 41 ordering 40 printer paper 40 telephone line cord 40 VeriFone cleaning kit 40
C
cleaning kit 40 connection ports
VX 520 Color D/E CTLS 16
contact VeriFone 39
I
D
dial out problems
troubleshooting 36
displays
troubleshooting 35, 38
documentation 40
acronym definitions 6 conventions 6 ordering 41
E
electrical considerations 14, 21 electrostatic discharges 21
prevention 21
environmental factors 14 external printers
VX 520 Color D/E CTLS RS-232 port connec-
external printers supported
VeriFone external printers 25
I
installation
connecting a PIN pad to VX 520 Color D/E
installation VX 520 Color D/E CTLS
C
tion 25
CTLS
V
O
24
E
N
R
I
O
F
DE
P
EM
T
connecting a smart card reader to VX 520 Color
D/E CTLS
connecting optional device(s) 23 connecting the terminal power pack 26 connecting the terminal to a telephone line 19 MSAM cards 21 terminal location 13 unpacking the shipping carton 14
integrated printers
E
paper jams 36 troubleshooting 38
N
integrated printers VX 520 Color D/E CTLS
about the integrated printer paper 19
N
K
keypads
troubleshooting 36
M
maintenance 39
avoid cleaning Smart Card Reader 33 cleaning the terminal 33 cleaning the terminal contacts 33 returning a terminal for repair or replacement 39
MSAM cardholders 21
ATE
L
MSAM cards
installation 21
O
optional devices
connecting 23
P
paper
for integrated printers 19
paper jams
troubleshooting 36
peripheral devices
troubleshooting 36
peripherals
troubleshooting 36
I
A
R
24
L
EV
F
VX 520 COLOR D/E CTLS INSTALLATION GUIDE 43
INDEX
S
power packs
connecting 26
printer paper
40 mm thermal 40 49 mm thermal 40 sprocket-fed, carbonized 40
printer paper VX 520 CTLS
storage 19
printers
troubleshooting 38
privacy shield
VX 520 CTLS 27
S
Service 39 service
returning a terminal for repair or replacement 39
specifications
VX 520 Color D/E CTLS external dimensions 31 VX 520 Color D/E CTLS power 31 VX 520 Color D/E CTLS power pack 31 VX 520 Color D/E CTLS temperature 31
T
technical support 39
contacting VeriFone 39 returning a terminal for repair or replacement 39
telephone line connections 19 telephone line cords
ordering 40
terminal features
VX 520 Color D/E CTLS general 15
terminals
accessories 40 benefits 10 cleaning 33 documentation 40 environmental factors 14 repair 39 replacement 39 troubleshooting 35, 38 VX 520 Color D/E CTLS features 15
transactions
VX 520 Color D/E CTLS contactless cards 28 VX 520 Color D/E CTLS magnetic cards 30 VX 520 Color D/E CTLS smart cards 29
O
E
R
N
I
D
I
F
O
E
troubleshooting
displays 35, 38 keypads 36 peripheral devices 36 peripherals 36 printers 38 terminal transactions 37 terminals 36, 38
V
VX 520 Color D/E CTLS
multi-application capability 11 troubleshooting 38
VX 520 Color D/E CTLS terminals
N
E
electrical considerations 14
A
I
N
F
O
O
R
44 VX 520 COLOR D/E CTLS INSTALLATION GUIDE
E
INDEX
V
O
E
N
R
F
I
I
D
O
E
N
N
R
A
I
F
O
O
VX 520 COLOR D/E CTLS INSTALLATION GUIDE 45
VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366)
www.verifone.com
C
V
O
E
N
R
F
I
DE
I
EM
T
O
P
N
N
ATE
L
E
I
A
R
L
EV
F
VX 520 Color D/E CTLS
Installation Guide
VeriFone Part Number DOC252-XXX-EN-A, Revision A.1
Loading...
Buy Points How it Works FAQ Contact Us Questions and Suggestions Privacy Policy Cookie Policy Terms of Use