VeriFone VX 520 3G Installation Manual
VeriFone Part Number DOC252-113-EN-A, Revision A
VX 520-G
Installation Guide
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accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
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before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number DOC252-113-EN-A, Revision A
VX 520-G Installation Guide
© 2013 VeriFone, Inc.
VeriFone, the VeriFone logo, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
VX 520-G INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Form Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Countertop Performance in a Hand-Over Design. . . . . . . . . . . . . . . . . . . . . 11
True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CHAPTER 2
Terminal Setup Selecting Terminal Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Establishing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting by Telephone Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting by Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting by GPRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Loading a Paper Roll in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Installing or Replacing SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting Optional Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Installing the Smart Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Charging the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Privacy Shield (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
CONTENTS
4 VX 520-G INSTALLATION GUIDE
CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CHAPTER 4
Maintenance Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
CHAPTER 5
Troubleshooting
Guidelines
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Terminal Display Does not Show Correct or Readable Information. . . . . . . . . . 38
Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
CHAPTER 6
VeriFone Service
and Support
Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Spare Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Supplementary Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
VX 520-G INSTALLATION GUIDE 5
PREFACE
This guide is your primary source of information for setting up and installing
the VX 520-G terminal.
Audience
This guide is useful for anyone installing and configuring a VX 520-G terminal.
This manual also provides a basic description of the terminal features.
Organization
This guide is organized as follows:
Chapter 1, Terminal Overview. Provides an overview of the VX 520-G terminal.
Chapter 2, Terminal Setup. Explains how to set up and install the VX 520-G
terminal. It tells you how to select a location, establish power and telephone line
connections, and how to configure optional peripheral devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
VX 520-G terminal.
Chapter 4, Maintenance. Explains how to maintain your VX 520-G terminal.
Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in terminal installation and configuration.
Chapter 6, VeriFone Service and Support. Provides information on contacting
your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.
Related
Documentation
To learn more about the VX 520-G terminal, refer to the following set of
documents:
VX 520-G Certifications and Regulations
VPN DOC252-061-EN
VX 520-G Quick Installation Guide
VPN DOC252-062-EN
VX 520-G Reference Manual VPN DOC252-064-EN
VX 520 Installation Guide VPN DOC252-003-EN
VX 520 Reference Manual VPN DOC252-004-EN
VX 520 GPRS Certifications and Regulations VPN DOC252-021-EN
VX 520 CTLS Certifications and Regulations VPN DOC252-031-EN
VX 520 CTLS Quick Installation Guide VPN DOC252-032-EN
VX 520 CTLS Installation Guide VPN DOC252-033-EN
PREFACE
Conventions and Acronyms
6 VX 520-G INSTALLATION GUIDE
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Document
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Acronym Definitions
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 1 Document Conventions
Convention
Blue Text in blue indicates terms
that are cross referenced.
See Conventions and Acronyms.
Italics Italic typeface indicates
book titles or emphasis.
You must install a roll of thermalsensitive paper in the printer.
Courier The courier type face is
used while specifying
onscreen text, such as text
that you would enter at a
command prompt, or to
provide an URL.
http://www.verifone.com
The pencil icon is used to
highlight important
information.
RS-232-type devices do not work with
the PIN pad port.
The caution symbol
indicates possible hardware
or software failure, or loss
of data.
The terminal is not waterproof or dust
proof, and is intended for indoor use
only .
The lighting symbol is used
as a warning when bodily
injury might occur.
Due to risk of shock do not use the
terminal near water.
NOTE
CAUTION
WARNING
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ATM Automated Teller Machine
CPU Central Processing Unit
CR Check Reader
CTLS Contactless
DC Direct Current
EMV Europay MasterCard and VISA
GPRS General Packet Radio Service
ITP Internal Thermal Printer
PREFACE
Conventions and Acronyms
VX 520-G I
NSTALLATION GUIDE 7
LCD Liquid Crystal Display
LED Light Emitting Diode
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PCI Payment Card Industry
PED PIN-Entry Devices
PIN Personal Identification Number
RAM Random Access Memory
RJ-11 Registered Jack 11
RJ-45 Registered Jack 45
RS-232 Reco mm e nd e d Standard 232
SAM Security Access Module
SIM Subscriber Identity Module
VPN VeriFone Part Number
Table 2 Acronym Definitions (continued)
Acronym Definitions
PREFACE
Conventions and Acronyms
8 VX 520-G INSTALLATION GUIDE
VX 520-G INSTALLATION GUIDE 9
CHAPTER 1
Terminal Overview
This chapter provides a brief description of the VX 520-G terminal:
• The VX 520-G is a high performance countertop terminal with enhanced
communication options.
• The VX 520-G offers several communication options, enhanced display,
increased processing power, expanded memory, and two USB peripheral
ports.
The VX 520-G terminal uses a robust, sleek, and highly functional design.
Figure 1 VX 520-G Terminal
NOTE
VeriFone ships variants of the VX 520 terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.
TERMINAL OVERVIEW
Features and Benefits
10 VX 520-G INSTALLATION GUIDE
Features and
Benefits
VX 520-G terminals provide the right combination of features and functions. This
includes a contactless (CTLS) reader, triple-track magnetic-stripe card reader,
landed smart card reader, integr ated PI N pad, and a quiet internal thermal printer
(ITP). The VX 520-G is a portable, line- or battery-powered device with added
GPRS wireless technology.
Connectivity
• Host USB port
• Client USB port
• Telco port
• RS-232 port
• Ethernet Port
Performance
• 400 MHz Processor (CPU)
• Increased memory (128 MB Flash, 32 MB RAM)
• 128/64 white backlit LCD
• Fastest encryption/decryption appliance on the market
• Backlit keypad
Security
• Increased Security (PCI 1.3 to PCI 2.0)
• SDA DDA encryption ready
• Leading ECC Performance Benchmark
Form Factor
• The VX 520-G is ergonomically designed to fit both the traditional countertop
and hand-over models.
Exceptional Ease of
Use
• The contactless functionality offers a convenient payment option for
consumers.
• The bold design is sleek, stylish, and lightweight for conveniently handing the
terminal to the consumer for PIN entry or other input.
• An intuitive ATM-style interface, a large 8-line by 21-character backlit display
with backlit keypad, and extra-size menu prompts, simplify training and reduce
help desk calls.
• The integrated thermal printer simplifies paper loading and reduces paper
jams.
NOTE
The connectivity ports are easily accessible from the underside of the terminal.
NOTE
VeriFone ships variants of the VX 520 terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.
TERMINAL OVERVIEW
Features and Benefits
VX 520-G I
NSTALLATION GUIDE 11
• The triple-track, high-coercivity card reader handles most magnetic stripe
cards.
Countertop
Performance in a
Hand-Over Design
• The 32-bit processing and multi-tasking capabilities ensures fast processing of
payment, payment-related, and value-added applications.
• Exceptional display and printer graphics-handling capabilities that quickly
render logos, graphical fonts, and character-based languages.
• The VX 520-G series of terminals ensures uncompromising reliability from
VeriFone, the worldwide leader in e-payment.
• The VX 520-G meets the needs of TablePAY, DeliveryPAY, and CarsidePAY
markets.
True Multi-
Application
Capability
• The VX 520-G terminal offers 32 MB of random access memory, and 128 MB
dynamic memory allocation of the operating system, which supports multiple
applications on a single terminal.
• The primary smart card reader and the MSAMs safeguard sensitive financial
data and support multiple smart card schemes.
• VX 520-G terminals and SoftPay EMV software are certified for EMV Level 1
and Level 2 Type approval for smart card solutions. The Verix V or Vx EMV
Library provides development of other EMV-compliant applications.
• The VeriShield security architecture meets published specifications for PCI
PED and provides sophisticated file authentication to prevent execution of
unauthorized software on VX 520-G terminals
Wireless
Connectivity
• Customers are not tied to a fixed location with the VX 520-G terminals – the
point of payment can be almost anywhere.
• “Always-on” wireless connection uses the latest wireless technology (GPRS)
for faster transmission and enhanced compatibility with access points and
routers.
TERMINAL OVERVIEW
Features and Benefits
12 VX 520-G INSTALLATION GUIDE
VX 520-G INSTALLATION GUIDE 13
CHAPTER 2
Terminal Setup
This chapter describes the terminal setup procedure. You will learn about:
• Selecting Terminal Location
• Unpacking the Shipping Carton
• Examining Terminal Features
• Establishing Communication
• Loading a Paper Roll in the Printer
• Installing/Replacing MSAM Cards
• Installing or Replacing SIM Card
• Connecting Optional Devices
• Connecting the Terminal Power Pack
• Charging the Smart Battery
• Privacy Shield (Optional)
• Using the CTLS Reader
• Using the Smart Card Reader
• Using the Magnetic Card Reader
Selecting
Terminal
Location
Use the following guidelines when selecting a location for your VX 520-G terminal.
Ease of Use
• Select a location convenient for both merchant and cardholder.
• Select a flat support surface, such as a countertop or table.
• Select a location near a power outlet. For safety, do not string the power cord
in a walkway or place it across a walkway on the floor.
Environmental
Factors
• Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
NOTE
The VX 520-G can use telephone, Ethernet or wireless GPRS connections.
Choose the appropriate location while considering your power supply and
connectivity options.
TERMINAL SETUP
Unpacking the Shipping Carton
14 VX 520-G INSTALLATION GUIDE
• Keep the terminal away from direct sunlight and anything that radiates heat,
such as a stove or motor.
• Do not use the terminal outdoors.
Electrical
Considerations
• Avoid using this product during electrical storms.
• Do not place a CTLS device within 10cm from metallic objects to avoid
interference to the CTLS field.
• Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
• Do not use the terminal near water or in moist conditions.
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its conten ts for possible t ampering
or shipping damage. The VX 520-G terminal is a secure product and any
tampering may cause the device to cease to function properly.
To unpack the
shipping carton
1 Remove and inspect the following items:
• Terminal
• Power pack
• Telephone line cord
• Power cord
2 Remove all plastic wrapping from the terminal and other components.
3 Remove the clear protective film from the LCD screen.
4 Save the shipping carton and packing material for future repacking or moving
the terminal.
CAUTION
The terminal is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
CAUTION
Do not use a terminal that has been damaged or tampered with. The VX 520-G
terminal comes equipped with tamper-evident labels. If a label or component
appears damaged, please notify the shipping company and your VeriFone
representative or service provider immediately.
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