VeriFone VX 520 3G Installation Manual

VeriFone Part Number DOC252-113-EN-A, Revision A

VX 520-G

Installation Guide

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.

The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

VeriFone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

www.verifone.com

VeriFone Part Number DOC252-113-EN-A, Revision A

VX 520-G Installation Guide

© 2013 VeriFone, Inc.

VeriFone, the VeriFone logo, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.

VX 520-G INSTALLATION GUIDE 3

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

CHAPTER 1

Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Form Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Countertop Performance in a Hand-Over Design. . . . . . . . . . . . . . . . . . . . . 11

True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

CHAPTER 2

Terminal Setup Selecting Terminal Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Establishing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Connecting by Telephone Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Connecting by Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Connecting by GPRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Loading a Paper Roll in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Installing or Replacing SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Connecting Optional Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Installing the Smart Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Charging the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Privacy Shield (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

CONTENTS

4 VX 520-G INSTALLATION GUIDE

CHAPTER 3

Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

CHAPTER 4

Maintenance Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

CHAPTER 5

Troubleshooting

Guidelines

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Terminal Display Does not Show Correct or Readable Information. . . . . . . . . . 38

Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

CHAPTER 6

VeriFone Service

and Support

Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Spare Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Supplementary Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

VX 520-G INSTALLATION GUIDE 5

PREFACE

This guide is your primary source of information for setting up and installing
the VX 520-G terminal.

Audience

This guide is useful for anyone installing and configuring a VX 520-G terminal.
This manual also provides a basic description of the terminal features.

Organization

This guide is organized as follows:

Chapter 1, Terminal Overview. Provides an overview of the VX 520-G terminal.
Chapter 2, Terminal Setup. Explains how to set up and install the VX 520-G

terminal. It tells you how to select a location, establish power and telephone line
connections, and how to configure optional peripheral devices.

Chapter 3, Specifications. Discusses power requirements and dimensions of the

VX 520-G terminal.

Chapter 4, Maintenance. Explains how to maintain your VX 520-G terminal.
Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines,

should you encounter a problem in terminal installation and configuration.

Chapter 6, VeriFone Service and Support. Provides information on contacting

your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.

Related

Documentation

To learn more about the VX 520-G terminal, refer to the following set of
documents:

VX 520-G Certifications and Regulations

VPN DOC252-061-EN

VX 520-G Quick Installation Guide

VPN DOC252-062-EN

VX 520-G Reference Manual VPN DOC252-064-EN
VX 520 Installation Guide VPN DOC252-003-EN
VX 520 Reference Manual VPN DOC252-004-EN
VX 520 GPRS Certifications and Regulations VPN DOC252-021-EN
VX 520 CTLS Certifications and Regulations VPN DOC252-031-EN
VX 520 CTLS Quick Installation Guide VPN DOC252-032-EN
VX 520 CTLS Installation Guide VPN DOC252-033-EN

PREFACE

Conventions and Acronyms

6 VX 520-G INSTALLATION GUIDE

Conventions and

Acronyms

This section describes the conventions and acronyms used in this guide.

Document

Conventions

Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

Acronym Definitions

Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.

Table 1 Document Conventions

Convention

Blue Text in blue indicates terms

that are cross referenced.

See Conventions and Acronyms.

Italics Italic typeface indicates

book titles or emphasis.

You must install a roll of thermal­sensitive paper in the printer.

Courier The courier type face is

used while specifying
onscreen text, such as text
that you would enter at a
command prompt, or to
provide an URL.

http://www.verifone.com

The pencil icon is used to
highlight important
information.

RS-232-type devices do not work with
the PIN pad port.

The caution symbol
indicates possible hardware
or software failure, or loss
of data.

The terminal is not waterproof or dust
proof, and is intended for indoor use
only .

The lighting symbol is used
as a warning when bodily
injury might occur.

Due to risk of shock do not use the
terminal near water.

NOTE

CAUTION

WARNING

Table 2 Acronym Definitions

Acronym Definitions

AC Alternating Current
ATM Automated Teller Machine
CPU Central Processing Unit
CR Check Reader
CTLS Contactless
DC Direct Current
EMV Europay MasterCard and VISA
GPRS General Packet Radio Service
ITP Internal Thermal Printer

PREFACE

Conventions and Acronyms

VX 520-G I

NSTALLATION GUIDE 7

LCD Liquid Crystal Display
LED Light Emitting Diode
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PCI Payment Card Industry
PED PIN-Entry Devices
PIN Personal Identification Number
RAM Random Access Memory
RJ-11 Registered Jack 11
RJ-45 Registered Jack 45
RS-232 Reco mm e nd e d Standard 232
SAM Security Access Module
SIM Subscriber Identity Module
VPN VeriFone Part Number

Table 2 Acronym Definitions (continued)

Acronym Definitions

PREFACE

Conventions and Acronyms

8 VX 520-G INSTALLATION GUIDE

VX 520-G INSTALLATION GUIDE 9

CHAPTER 1

Terminal Overview

This chapter provides a brief description of the VX 520-G terminal:

• The VX 520-G is a high performance countertop terminal with enhanced

communication options.

• The VX 520-G offers several communication options, enhanced display,

increased processing power, expanded memory, and two USB peripheral
ports.

The VX 520-G terminal uses a robust, sleek, and highly functional design.

Figure 1 VX 520-G Terminal

NOTE

VeriFone ships variants of the VX 520 terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.

TERMINAL OVERVIEW

Features and Benefits

10 VX 520-G INSTALLATION GUIDE

Features and

Benefits

VX 520-G terminals provide the right combination of features and functions. This
includes a contactless (CTLS) reader, triple-track magnetic-stripe card reader,
landed smart card reader, integr ated PI N pad, and a quiet internal thermal printer
(ITP). The VX 520-G is a portable, line- or battery-powered device with added
GPRS wireless technology.

Connectivity

• Host USB port

• Client USB port

• Telco port

• RS-232 port

• Ethernet Port

Performance

• 400 MHz Processor (CPU)

• Increased memory (128 MB Flash, 32 MB RAM)

• 128/64 white backlit LCD

• Fastest encryption/decryption appliance on the market

• Backlit keypad

Security

• Increased Security (PCI 1.3 to PCI 2.0)

• SDA DDA encryption ready

• Leading ECC Performance Benchmark

Form Factor

• The VX 520-G is ergonomically designed to fit both the traditional countertop

and hand-over models.

Exceptional Ease of

Use

• The contactless functionality offers a convenient payment option for

consumers.

• The bold design is sleek, stylish, and lightweight for conveniently handing the

terminal to the consumer for PIN entry or other input.

• An intuitive ATM-style interface, a large 8-line by 21-character backlit display

with backlit keypad, and extra-size menu prompts, simplify training and reduce
help desk calls.

• The integrated thermal printer simplifies paper loading and reduces paper

jams.

NOTE

The connectivity ports are easily accessible from the underside of the terminal.

NOTE

VeriFone ships variants of the VX 520 terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.

TERMINAL OVERVIEW

Features and Benefits

VX 520-G I

NSTALLATION GUIDE 11

• The triple-track, high-coercivity card reader handles most magnetic stripe

cards.

Countertop

Performance in a

Hand-Over Design

• The 32-bit processing and multi-tasking capabilities ensures fast processing of

payment, payment-related, and value-added applications.

• Exceptional display and printer graphics-handling capabilities that quickly

render logos, graphical fonts, and character-based languages.

• The VX 520-G series of terminals ensures uncompromising reliability from

VeriFone, the worldwide leader in e-payment.

• The VX 520-G meets the needs of TablePAY, DeliveryPAY, and CarsidePAY

markets.

True Multi-

Application

Capability

• The VX 520-G terminal offers 32 MB of random access memory, and 128 MB

dynamic memory allocation of the operating system, which supports multiple
applications on a single terminal.

• The primary smart card reader and the MSAMs safeguard sensitive financial

data and support multiple smart card schemes.

• VX 520-G terminals and SoftPay EMV software are certified for EMV Level 1

and Level 2 Type approval for smart card solutions. The Verix V or Vx EMV
Library provides development of other EMV-compliant applications.

• The VeriShield security architecture meets published specifications for PCI

PED and provides sophisticated file authentication to prevent execution of
unauthorized software on VX 520-G terminals

Wireless

Connectivity

• Customers are not tied to a fixed location with the VX 520-G terminals – the

point of payment can be almost anywhere.

• “Always-on” wireless connection uses the latest wireless technology (GPRS)

for faster transmission and enhanced compatibility with access points and
routers.

TERMINAL OVERVIEW

Features and Benefits

12 VX 520-G INSTALLATION GUIDE

VX 520-G INSTALLATION GUIDE 13

CHAPTER 2

Terminal Setup

This chapter describes the terminal setup procedure. You will learn about:

• Selecting Terminal Location

• Unpacking the Shipping Carton

• Examining Terminal Features

• Establishing Communication

• Loading a Paper Roll in the Printer

• Installing/Replacing MSAM Cards

• Installing or Replacing SIM Card

• Connecting Optional Devices

• Connecting the Terminal Power Pack

• Charging the Smart Battery

• Privacy Shield (Optional)

• Using the CTLS Reader

• Using the Smart Card Reader

• Using the Magnetic Card Reader

Selecting

Terminal

Location

Use the following guidelines when selecting a location for your VX 520-G terminal.

Ease of Use

• Select a location convenient for both merchant and cardholder.

• Select a flat support surface, such as a countertop or table.

• Select a location near a power outlet. For safety, do not string the power cord

in a walkway or place it across a walkway on the floor.

Environmental

Factors

• Do not use the terminal where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

NOTE

The VX 520-G can use telephone, Ethernet or wireless GPRS connections.
Choose the appropriate location while considering your power supply and
connectivity options.

TERMINAL SETUP

Unpacking the Shipping Carton

14 VX 520-G INSTALLATION GUIDE

• Keep the terminal away from direct sunlight and anything that radiates heat,

such as a stove or motor.

• Do not use the terminal outdoors.

Electrical

Considerations

• Avoid using this product during electrical storms.

• Do not place a CTLS device within 10cm from metallic objects to avoid

interference to the CTLS field.

• Avoid locations near electrical appliances or other devices that cause

excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).

• Do not use the terminal near water or in moist conditions.

Unpacking the

Shipping Carton

Open the shipping carton and carefully inspect its conten ts for possible t ampering
or shipping damage. The VX 520-G terminal is a secure product and any
tampering may cause the device to cease to function properly.

To unpack the

shipping carton

1 Remove and inspect the following items:

• Terminal

• Power pack

• Telephone line cord

• Power cord
2 Remove all plastic wrapping from the terminal and other components.
3 Remove the clear protective film from the LCD screen.

4 Save the shipping carton and packing material for future repacking or moving

the terminal.

CAUTION

The terminal is not waterproof or dustproof, and is intended for indoor use only.

Any damage to the unit from exposure to rain or dust may void any warranty.

CAUTION

Do not use a terminal that has been damaged or tampered with. The VX 520-G
terminal comes equipped with tamper-evident labels. If a label or component
appears damaged, please notify the shipping company and your VeriFone
representative or service provider immediately.

TERMINAL SETUP

Examining Terminal Features

VX 520-G I

NSTALLATION GUIDE 15

Examining

Terminal

Features

Before you continue the installation process, notice the features of the VX 520-G
terminal (see

Figure 2).

Figure 2 VX 520-G Terminal Features (Front Panel)

Front Panel

The front panel includes the following features:

• A terminal display, backlit LCD screen. The screen also acts as the CTLS

tapping area for contactless transactions.

• Four LED indicators above the terminal display for CTLS transactions.

• Five types of keys:
a A backlit 12-key, telephone-style keypad.
b Four ATM-style function keys, labeled F1 to F4, to the right of the LCD

screen.

INTERNAL THERMAL
PRINTER

MAGNETIC CARD
READER

ATM-STYLE
FUNCTION
KEYS

PROGRAMMABLE
FUNCTION KEYS

ENTER KEY

BACKSPACE/CLEAR KEY

SMART CARD READER

CANCEL KEY

TELEPHONE-

STYLE KEYPAD

ALPHA KEY

TERMINAL DISPLAY

AND CTLS TAP AREA

SERRATED

METAL STRIP

PRINTER DOOR

LATCH

CTLS LED
INDICATORS

NOTE

VeriFone ships variants of the VX 520-G terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.

TERMINAL SETUP

Examining Terminal Features

16 VX 520-G INSTALLATION GUIDE

c Four unlabeled, programmable function keys above the keypad.
d Three color-coded function keys below the

keypad (icons at right; from left to right: CANCEL,
BACKSPACE/CLEAR, ENTER).

e An ALPHA key centered at the top of the keypad.

• A magnetic card reader, built into the right side. The icon at right

shows the proper swipe direction, with the stripe down and facing
inward, toward the keypad.

• The VeriFone logo blue indicator LED indicates power is ON.

• An internal thermal printer.

• A smart card reader, built into the front of the terminal. The

icon shown at right indicates proper card position and
insertion direction.

• Three SAM (security access module) compartments, built into the side of

the terminal. The VX 520-G terminal contains MSAM cardholders to support
multiple stored-value card programs or other merchant card requirements.

Connection Ports

Turn the terminal upside down and remove the rear cover to view the connection
ports. Notice that the ports are recessed. Different ports provide connections to a
communications line, optional peripheral devices, and the power supply.

Figure 3 shows how to open the rear cover of the VX 520-G terminals.

Figure 3 Opening the VX 520-G Rear Cover

NOTE

VeriFone ships variants of the VX 520-G terminal for different markets. Your
terminal may have a different configuration. However, the basic processes
described in this guide remain the same, regardless of terminal configuration.

23

TERMINAL SETUP

Examining Terminal Features

VX 520-G I

NSTALLATION GUIDE 17

Figure 4 to Figure 5 show the connection ports for the VX 520-G terminal.

Figure 4 VX 520-G Power and Connection Ports

Figure 5 Additional VX 520-G Connection Ports

23

POWER PORT

RS-232 SERIAL PORT

TELCO PORT

3

%4(

HOST USB PORT

ETHERNET PORT

CLIENT USB PORT

WARNING

Do not connect the terminal to the power supply until all the peripherals are

attached.

TERMINAL SETUP

Examining Terminal Features

18 VX 520-G INSTALLATION GUIDE

To use the

connection ports

The connection ports offer multiple connectivity for the VX 520-G ter minal. Please
refer to the following list of peripheral devices for the connectivity options.

Host USB Port

• PP1000 USB

• V

x

810 USB

• VX 820 USB

• Barcode reader

• Biometric reader

• USB flash disk

• USB keyboards

Ethernet Port

• Ethernet cable to router, hub or switch

Client USB Port

• PC

• ECR/Cash register

Telco Port

• Telephone line

RS-232 Port

• PP1000

• V

x

810

• VX 820

• PC download cable

• Computer

• ECR

• Check reader

• CTLS reader

• Biometric reader

• Barcode reader

• Keyboard

For information on how to attach peripheral devices, see Connecting Optional

Devices.

TERMINAL SETUP

Establishing Communication

VX 520-G I

NSTALLATION GUIDE 19

Establishing

Communication

You can connect the VX 520-G using three options: By telephone line, by ethernet
and via GPRS.

Connecting by

Telephone Line.

Connect the telephone cord to the communication port on the terminal, then route
it directly to a telephone wall jack (see

Figure 6). This is a direct connection and

the line is dedicated to the terminal.

Figure 6 VX 520-G Direct Telephone Connection

Connecting by

Ethernet

Connect the ethernet cable to the ETH port on the terminal, then route it directly to
a network wall jack (see

Figure 7). This is a direct connection to your network.

Figure 7 VX 520-G Ethernet Connection

Connecting by

GPRS

Insert the SIM card according to the instructions on Installing or Replacing SIM

Card to get your VX 520-G connected to the GPRS network provider.

23

RJ-11

WARNING

To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA

Certified Telecommunication Line Cord.

3

%4(

RJ-45

TERMINAL SETUP

Loading a Paper Roll in the Printer

20 VX 520-G INSTALLATION GUIDE

Loading a Paper

Roll in the

Printer

Before you can process transactions that require a receipt or record, you must
install paper in the printer.

The VX 520-G uses a roll of 40 mm-diameter, single-ply, thermal-sensitive paper.
A pink out-of-paper indicator line appears on the edge of the paper be fore the end

of the roll. After this line appears, there is enough paper remaining on the roll to
conclude at least one transaction.

To install a paper roll 1 Hook your finger under the latch and lift up to swing the paper roll cover open

(see

Figure 8).

Figure 8 Opening the Printer Cover

2 Remove any partial roll of paper in the printer tray by lifting it up.
3 Loosen the glued leading edge of the new paper roll or remove the protective

strip. Unwind the paper roll past any glue residue.

4 Hold the roll so the paper feeds from the bottom of the roll.

CAUTION

Poor-quality paper can jam the printer and create excessive paper dust. To order

high-quality VeriFone paper, refer to

Accessories and Documentation.

Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,
friction, temperature, humidity, and oils affect the color and storage
characteristics of the paper.

Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.

TERMINAL SETUP

Loading a Paper Roll in the Printer

VX 520-G I

NSTALLATION GUIDE 21

5 Drop the paper roll into the printer tray.

Figure 9 Loading Paper Roll

6 Pull paper up past the glue residue.
7 Close the paper roll cover by gently pressing directly on the cover until it clicks

shut, allowing a small amount of paper p ast the glue residue to extend out side
the printer door. (see

Figure 10).

Figure 10 Closing Paper Roll Cover

8 Tear the paper off against the serrated metal strip in the printer.

CAUTION

To prevent the paper roll cover from damaging the print roller , always gently press

down on the printer dust cover to close it.

NOTE

For paper ordering information, refer to Accessories and Documentation.

TERMINAL SETUP

Installing/Replacing MSAM Cards

22 VX 520-G INSTALLATION GUIDE

Installing/

Replacing MSAM

Cards

When you first receive your VX 520-G terminal, you may need to install one or
more MSAM cards or you may need to replace old cards.

To install or replace

MSAMs

1 Remove the power cord from the power outlet.
2 Place the terminal upside down on a soft, clean surface to protect the display

from scratches.

3 Press the unlocking button and then lift the rear cover to access the MSAM

cardholder panel.

Figure 11 Opening VX 520-G Rear Cover

4 Hold the MSAM cardholder panel, grasp firmly and pull upward to expose the

MSAM slots.

Figure 12 Removing VX 520-G MSAM Cover

5 Remove any previously installed MSAM card by sliding the card from the

MSAM cardholder.

CAUTION

Observe standard precautions when handling electrostatically sensitive devices.
Electrostatic discharges can damage this equipment. VeriFone recommends
using a grounded anti-static wrist strap.

23

23

TERMINAL SETUP

Installing or Replacing SIM Card

VX 520-G I

NSTALLATION GUIDE 23

6 Install an MSAM card by carefully sliding it into the slot until it is fully inserted.

Figure 13 Installing an MSAM Card in a VX 520-G Terminal

7 Close the MSAM cardholder panel, and then replace the terminal rear cover.

Installing or

Replacing SIM

Card

The VX 520 GPRS terminal supports the installation of a SIM (Subscriber Identity
Module) card. Use the following procedure to replace or install a SIM card.

1 Place the terminal upside down on a soft, clean surface to protect the display

from scratches.

2 Remove the battery.

Figure 14 Removing the Smart Battery

3 After removing the battery, you will see the SIM compartment.

23

3!-

3!-

3!-

NOTE

Before inserting the MSAM card, position it as shown in Figure 13, wit h th e card’s
gold contacts facing down. The cardholder connector base has an image
resembling the notched corner of an MSAM card to ensure the card is positioned
correctly.

TERMINAL SETUP

Connecting Optional Devices

24 VX 520-G INSTALLATION GUIDE

4 Insert the SIM into the cardholder.

Figure 15 Inserting SIM Card

5 Install the battery.

Connecting

Optional

Devices

The VX 520-G terminal supports some peripheral devices designed for use with
electronic point-of-sale terminals.

Different terminals support different devices, so for more information about
optional devices, please contact your VeriFone distributor.

Optional Device

Connections

The VX 520-G terminal has a port that can operate either as a PIN pad port or an
RS-232 port, depending on the power source available.

Connecting a

PIN Pad to the

VX 520-G

Use the following procedures to connect a PIN pad or smart card reader.

1 Remove the VX 520-G

terminal rear cover.

2 Insert the RJ-45-type connector of the PIN pad or smart card reader into the

port of the peripheral device.
To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the

grommet to secure the cable connection.

3)-

3)-

3)-

A B C

23

CAUTION

Before connecting any peripheral device, remove the power cord from the
terminal and ensure that the green indicator LED is not lit. Reconnect the power
cord only after you are finished connecting the pe ripheral device(s). For complete
information about peripheral installation and use, refer to the user document ation
supplied with those devices.

NOTE

When the VX 520-G terminal is powered via the corded power supply, the
terminal provides 4.0 A at 9.3V DC. This power will drive most VeriFone
accessories. Contact your local VeriFone representative for more information.

TERMINAL SETUP

Connecting Optional Devices

VX 520-G I

NSTALLATION GUIDE 25

If a cable is not already connected to the smart card reader or PIN pad, insert
the small modular plug on one end of the interface cable into the optional
device’s modular jack.

3 Insert the larger RJ-45-type connector on the other end of the PIN pad cable

into the PIN pad serial port on the terminal.

Figure 16 provides an example of

a smart card reader and PIN pad connection to the PIN pad serial port.

Figure 16 VX 520-G Sample PIN Pad Connection

Connecting ECRs to

the

VX 520-G

The VX 520-G terminal also supports electronic cash registers (ECR). Contact
your VeriFone representative or visit the online store at

www.store.verifone.com

for information on these devices.

Figure 17 provides an example of a peripheral connection to the USB port.

Figure 17 VX 520-G Sample ECR Connection

3

%4(

CAUTION

ECRs require a separate power source. Before connecting a check reader or
similar device, remove the power cord from and ensure that the indicator LED is
not lit.

3

%4(

TERMINAL SETUP

Connecting Optional Devices

26 VX 520-G INSTALLATION GUIDE

External Printers

Supported

Although the VX 520-G terminal has an internal thermal printer, it may be
convenient to print larger print runs (for example, daily or weekly reports) to an
external printer. The

VX 520-G terminal supports the VeriFone P250, P350, P900,
and P950 external printers. Contact your VeriFone representative or visit the
online store at

www.store.verifone.com for information on these devices. External

printers connect through the RS-232 port and require a separate power supply.

Installing the Smart

Battery

The smart battery fits in a slot on the back of the VX 520-G terminal. The locking
tab clicks when the battery is in place. The slot is keyed, so that there is only one
way to insert the battery.

Figure 18 Installing the Smart Battery
Smart Battery Removal

To remove the VX 520-G smart battery, press the locking tab and pull the smart
battery from its slot.

Figure 19 Removing the Smart Battery

TERMINAL SETUP

Charging the Smart Battery

VX 520-G I

NSTALLATION GUIDE 27

Charging the

Smart Battery

After installing the battery on your VX 520-G terminal, connect the power pack to
the unit for at least 6 hours or until fully charged.

The smart battery has a safety circuit to protect the Li-ion cells from overcharging
and over-discharging. If the battery is over-discharged, the safety circuit shuts
down the battery. The battery must then be recharged to restore operation.

Battery Life

The VX 520-G smart battery can be charged and discharged hundreds of times,
but will eventually wear out. When operating times are noticeably shorter than
usual, it is time to buy a new battery (see

Accessories and Documentation for

ordering information).

Connecting the

Terminal Power

Pack

When you have finished connecting optional peripherals, you are ready to
connect the VX 520-G terminal to the provided power source.

To connect the

terminal power pack

1 Remove the terminal rear cover to access the power port.

NOTE

The VX 520-G terminal automatically shuts off when the smart battery reaches
the critically low charge state. If this occurs, the smart battery must be recharged
for a minimum of 1/2 hour before it can power the terminal. It may take several
recharge attempts to reset the safety circuit when charging a smart battery that
has been discharged below this critical state.

WARNING

Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed

of properly. Do not dispose of Li-ion batteries in municipal waste sites.

WARNING

Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified. Before troubleshooting, ensure that the power supply being
used to power the terminal matches the requirements specified on the bottom of
the terminal. (See Chapter 3, Specifications, for detailed power supply
specifications.) Obtain the appropriately rated power supply befo re continuing with
troubleshooting.

NOTE

Plugging in the power pack to a power source automatically turns on the terminal.

TERMINAL SETUP

Connecting the Terminal Power Pack

28 VX 520-G INSTALLATION GUIDE

2 Insert the round barrel connector (see Figure 20) into the power port.

Figure 20 VX 520-G Power Connection

3 Rotate the power plug counter-clockwise and flush against the side panel to

lock the plug in place.

4 Route the cable in the direction of the arrow above the power port and sling

the cable over the underside of the thermal paper container.

5 Close the terminal rear cover.
6 Insert the AC power cord into the power pack.
7 Plug the AC power cord into a wall outlet or powered surge protector.

When the terminal has power, the terminal lights are activated and the LED
indicator remains lit.

If an application is loaded in the terminal, it starts after the initial VeriFone
copyright screen and usually displays a unique copyright screen. If no application
is loaded in the terminal,

DOWNLOAD NEEDED appears on screen after the initial

VeriFone copyright screen.

23

B

A

C

D

WARNING

Do not plug the power pack into an outdoor outlet or operate the terminal

outdoors.

Disconnecting the power during a transaction may cause transaction data files

not yet stored in terminal memory to be lost.

To protect against possible damage caused by lightning strikes and electrical

surges, consider installing a power surge protector.

NOTE

VeriFone recommends connecting wall power in the following order:

1 Connect the terminal to the power supply.
2 Connect the power supply to the power cord (if applicable).
3 Connect the power cord to the wall outlet.

TERMINAL SETUP

Privacy Shield (Optional)

VX 520-G I

NSTALLATION GUIDE 29

Privacy Shield

(Optional)

The privacy shield protects the customers’ PIN entry from being seen by the
cashier or other customers. The illustration (

Figure 21) shows an example of a

VX 520-G with the optional privacy shield.

Figure 21 Optional Privacy Shield

Using the CTLS

Reader

The VX 520-G function only gets activated when an application signals the sta rt of
a contactless smart card transaction.

To perform a

contactless smart

card transaction:

1 Gently tap the card onto or hold the card (within 4 cm) against the surface of

the RFID canopy (see

Figure 22).

2 An activated LED visual on top of the terminal display accompanied by a

short beeping sound indicates a successful transaction.

Figure 22 Using a CTLS Card

NOTE

Merchants who install the terminal without the privacy shield must ensure the
cardholder’s privacy when entering his PIN by positioning the terminal away from
open view.

NOTE

Make sure you prevent the contactless module from coming into contact with
metallic surfaces while in use. Taking care of the module ensures proper function
throughout the operating life of your VX 520-G.

TERMINAL SETUP

Using the Smart Card Reader

30 VX 520-G INSTALLATION GUIDE

Using the Smart

Card Reader

The smart card transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card
transaction.

To conduct a smart

card transaction

1 Position a smart card with the contacts facing upward (see Figure 23).
2 Insert the smart card into the smart card reader slot in a smooth, continuous

motion until it seats firmly.

3 Remove the card only when the application indicates the transaction is

complete.

Figure 23 Inserting a Smart Card

Using the

Magnetic Card

Reader

The VX 520-G terminal supports credit or debit card transactions.

To conduct a credit or
debit card transaction

1 Position a magnetic card with the stripe in the card reader and facing inward,

toward the keypad.

2 T o ensure a proper read of the magnetic swipe card, the user should insert the

magnetic card from the top of the unit, as shown in

Figure 24.

3 Swipe the card through the magnetic card reader.

Figure 24 Using the Magnetic Card Reader

CAUTION

Leave the smart card in the card reader until the transaction is complete.

Premature card removal will invalidate the transaction.

VX 520-G INSTALLATION GUIDE 31

CHAPTER 3

Specifications

This chapter discusses power requirements, dimensions, and other specifications
of the

VX 520-G terminal:

Power

VX 520-G terminal:

36W: 9.3V DC; 4.0 A

DC Power Pack

UL, ITE listed, LPS power supply:

a Input rated: 100 - 240V AC, 50/60 Hz
b Output rated:

36W: 9.3V DC; 4.0 A

Barrel connector polarity:

Temperature

• Operating temperature: 0

°

to 40° C (32° to 104° F)

• Storage temperature: -30

°

to + 60° C (-22° to 140° F)

• Relative humidity: 5% to 85%; no condensation

External

Dimensions

• Length: 203 mm (7.9 in)

• Width: 87 mm (3.4 in)

NOTE

The VX 520-G uses an 18-watt wall-mount power supply as a standard power
source. An optional 36-watt power supply may also be used for all other variants
of the

VX 520-G. The VX 520-G requires the 36-watt power supply.

+

–

SPECIFICATIONS

External Dimensions

32 VX 520-G INSTALLATION GUIDE

VX 520-G INSTALLATION GUIDE 33

CHAPTER 4

Maintenance

The VX 520-G terminal has no user-maintainable parts.

Cleaning the

Terminal

To clean the terminal, use a clean cloth slightly dampened with water and a drop
or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.

Terminal

Contacts

Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is
important that the exposed contacts of the

VX 520-G terminal stay clean and

unbent.

Smart Card

Reader

Do not attempt to clean the smart card reader. Doing so may void any warranty.
For smart card reader service, contact your VeriFone distributor or service
provider.

CAUTION

Never use thinner, trichloroethylene, or ketone-based solvents – they may cause
deterioration of plastic or rubber parts.

Do not spray cleaners or other solutions directly onto the keypad or terminal
display.

CAUTION

Avoid touching the contacts of the terminal. Finger oils tarnish contacts, causing
bad connections. When experiencing a high occurrence of bad or incomplete
data transfers, clean the contacts.

MAINTENANCE

Smart Card Reader

34 VX 520-G INSTALLATION GUIDE

VX 520-G INSTALLATION GUIDE 35

CHAPTER 5

Troubleshooting

Guidelines

The troubleshooting guidelines provided in the following section are included to
assist you to successfully install and configure your

VX 520-G terminal. If you

have problems operating your

VX 520-G, please read through these

troubleshooting examples.
If the problem persists even after performing the outlined guidelines or if the

problem is not described below, contact your local VeriFone representative for
assistance. Typical examples of malfunction you may encounter while operating
your

VX 520-G terminal and steps you can take to resolve them are listed.

Blank Display

When the terminal display screen does not show correct or clearly readable
information:

• Check terminal power connection.

• Remove and reapply power to the terminal.

• Check the battery status.

• Check all cable connections and verify that the telephone line is properly

connected.

• If the problem persists, contact your local VeriFone service provider.

NOTE

The VX 520-G terminal comes equipped with tamper-evident labels. This termina l
contains no user serviceable parts. Do not, under any circumstance, attempt to
disassemble the terminal. Perform only those adjustments or repairs specified in
this guide. For all other services, contact your local VeriFone service provider.
Service conducted by parties other than authorized VeriFone representatives may
void any warranty.

CAUTION

Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified. Use only a VeriFone-supplied power pack with the correct
output ratings. Before troubleshooting, ensure that the power supply being used
to power the terminal matches the requirements specified on the bottom of the
terminal. (See

Specifications for detailed power supply specifications.) Obtain the

appropriately rated power supply before continuing with troubleshooting.

TROUBLESHOOTING GUIDELINES

Terminal Does Not Dial Out

36 VX 520-G INSTALLATION GUIDE

Te rm inal Does

Not Dial Out

If the terminal does not dial out:

• Check the telephone line connections.

• Check that the telephone line is working by plugging it into a working

telephone and listening for a dial tone.

• Replace the telephone cable that connects the terminal with a cable you know

is working correctly.

• If the problem persists, contact your local VeriFone service provider.

Printer Paper

Jam

If paper jams inside the printer:

• Open the paper roll cover.

• Remove the damaged paper from the paper roll and clear the feed

mechanism.

• Install printer paper.

• If the problem persists, it may be due to poor paper quality. Install a new

roll of higher-quality paper.

Keypad Does

Not Respond

If the keypad does not respond properly:

• Check the terminal display. If it displays the wrong character or nothing at all

when you press a key, follow the steps outlined in

Transactions Fail To

Process.

• If pressing a function key does not perform the expected action, refer to the

user documentation for that application to ensure you are entering data
correctly.

• If the problem persists, contact your local VeriFone representative.

Peripheral

Device Does Not

Work

If any peripheral device (PIN pad or smart card reader) does not work properly:

• Check the power cord connection to the peripheral device.

• Check that the device connected to the proper port has power and is

functioning properly. If possible, perform a self-test on the device in question.

• The cable connecting the optional device to the terminal serial port may be

defective. Try a different serial cable. See

Connecting Optional Devices.

• If the problem persists, contact your local VeriFone representative.

CAUTION

Poor-quality paper may jam the printer . To order high-quality V eriFone p aper , refer

to

Accessories and Documentation.

TROUBLESHOOTING GUIDELINES

Transactions Fail To Process

VX 520-G I

NSTALLATION GUIDE 37

Transactions

Fail To Process

There are several reasons why the terminal may not be processing transactions.
Use the following steps to troubleshoot failures.

Check the Magnetic Card Reader

• Perform a test transaction using one or more different mag netic stripe cards to

ensure the problem is not a defective card.

• Ensure that you are swiping cards properly. With the card reader, the black

magnetic stripe on the card should face down and inward, toward the keypad
and must be inserted from the top of the terminal.

• Process a transaction manually , using the keypad instead of the card reader . If

the manual transaction works, the problem may be a defective card reader.

• If the manual transaction does not work, proceed to Check the Telephone

Line.

• Contact your VeriFone distributor or service provider.

Check the Smart Card Reader

• Perform a test transaction using several different smart cards to ensure the

problem is not a defective card.

• Ensure that the card is inserted correctly and that the card is not removed

prematurely.

• Ensure the MSAM cards are properly inserted in the cardholders and that the

cardholders are properly secured (see

Installing/Replacing MSAM Cards).

• If the manual transaction does not process, proceed to Check the Telephone

Line.

• Contact your VeriFone distributor or service provider.

Check the Telephone Line

• Disconnect the telephone line from the terminal and connect it to a working

telephone to check for a dial tone. If there is no dial tone, replace the
telephone cable.

• If the problem appears to be with the telephone line, check with the party you

are trying to call to see if their system is operational. If they are not
experiencing difficulties with their line, contact the telephone company and
have your line checked.

• If the telephone line works, contact your local Ve riFone representative for

assistance.

TROUBLESHOOTING GUIDELINES

Printer Does Not Print

38 VX 520-G INSTALLATION GUIDE

Printer Does Not

Print

If the printer does not work properly:

• Check terminal power connection.

• Check if the printer is out of paper and that the roll is properly installed. Open

the paper roll cover and install a new roll of printer paper or ensure that the roll
is feeding from the bottom.

• Verify that the printer roller and paper roll dust cover are properly installed.

• If the problem persists, contact your VeriFone distributor or service provider.

Terminal Display

Does not Show

Correct or

Readable

Information

• Connect the terminal in to a known-good power supply (if you have one) to

see if this clears the problem.

• If the problem persists, contact your local VeriFone representative for

assistance.

Te rm inal Does

Not Start

Make sure you press the ENTER key for approximately 3 seconds, until the unit
lights up.

VX 520-G INSTALLATION GUIDE 39

CHAPTER 6

VeriFone Service and Support

For terminal problems, contact your local VeriFone representative or service
provider.

For product service and repair information:

• USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),

Monday - Friday, 8 A.M. - 8 P.M., Eastern time

• International – Contact your Ve riFone representative

Return a

Terminal for

Service

Before returning a VX 520-G terminal to VeriFone, you must obtain an MRA
number. The following procedure describes how to return one or more
VX 520-G terminals for repair or replacement (U.S. customers only).

To return a terminal

for service

1 Get the following information from the printed labels on the bottom of each

VX 520-G terminal to be returned:

• Product ID, including the model and part number. For example,

“VX 520-G” and “Pxxx- xxx-xx,” “Mxxx-xx-xx-xxx,” or “2xxxx-xx”

• Serial number (S/N xxx-xxx-xxx)

2 Obtain the MRA numbers by completing one of the following:

a Call VeriFone toll-free within the United States at 1-800-VeriFone and

follow the automated menu options.

• Select the MRA option from the automated message. The MRA

department is open Monday to Friday, 8

A.M.–8 P.M., Eastern Time.

• Give the MRA representative the information you gathered in Step 1.

If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 727-953­4172 (U.S.).

b Address a fax to “VeriFone MRA Dept.” with the model and part number(s)

• Include a telephone number where you can be reached and your fax

number.

NOTE

International customers are advised to contact their local VeriFone representative

for assistance regarding service, return, or replacement of terminals.

VERIFONE SERVICE AND SUPPORT

Accessories and Documentation

40 VX 520-G INSTALLATION GUIDE

c Complete the Inquiry Contact Form at

http://www.verifone.com/aboutus/contact/contact_form.cfm.

• Address the Subject box with to “VeriFone MRA Dept.”

• Reference the model and part number in the Note box.

3 Describe the problem(s).
4 Provide the shipping address where the repaired or replacement unit must be

returned.

5 Keep a record of the following items:

• Assigned MRA number(s).

• VeriFone serial number assigned to the VX 520-G terminal you are

returning for service or repair (terminal serial numbers are located on the
bottom of the unit).

• Shipping documentation, such as air bill numbers used to trace the

shipment.

• Model(s) returned (model numbers are located on the VeriFone label on

the bottom of the

VX 520-G terminal).

Accessories and

Documentation

VeriFone produces the following accessories and documentation for the
VX 520-G terminal. When ordering, please refer to the part number in the left
column.

• VeriFone online store at www.store.verifone.com

• USA – VeriFone Customer Development Center, 800-VeriFone (837-4366),

Monday - Friday, 7 A.M. - 8 P.M., Eastern time

• International – Contact your VeriFone representative

Power Pack

Contact your local VeriFone distributor to determine which power pack or power
cord fits your needs.

NOTE

One MRA number must be issued for each VX 520-G terminal you return to

VeriFone, even if you are returning several of the same model.

VPN PWR258-001-01-A 36W power supply
VPN WIR30017 AC power cord (US)

NOTE

The VX 520 uses an 18-watt wall-mount power supply as a standard power
source. An optional 36-watt power supply may also be used for all other variants
of the VX 520. However, the VX 520-G requires the 36-watt power supply to
optimize battery charging.

VERIFONE SERVICE AND SUPPORT

Accessories and Documentation

VX 520-G I

NSTALLATION GUIDE 41

Spare Battery

Printer Paper

Supplementary

Hardware

VeriFone Cleaning

Kit

Telephone Line

Cord

Documentation

VPN 24016-01-R VX 520-G spare battery

VPN PPR 268-001-01-A 40 mm (1.57 in) diameter, 57 mm (2.24 in) wide

STA252-001-01-A Swivel stand
STA252-005-01-A Wall-mount stand

VPN 02746-01 Cleaning kit

VPN CBL000-001-01-A 2.1 meter (7 foot) telephone line cord, black, with

modular RJ-11-type connectors

VPN DOC252-061-EN

VX 520-G Certifications and Regulations

VPN DOC252-062-EN

VX 520-G Quick Installation Guide

VPN DOC252-064-EN VX 520-G Reference Manual
VPN DOC252-003-EN VX 520 Installation Guide
VPN DOC252-004-EN VX 520 Reference Manual
VPN DOC252-021-EN VX 520 GPRS Certifications and Regulations
VPN DOC252-031-EN VX 520 CTLS Certifications and Regulations
VPN DOC252-032-EN VX 520 CTLS Quick Installation Guide
VPN DOC252-033-EN VX 520 CTLS Installation Guide

VERIFONE SERVICE AND SUPPORT

Accessories and Documentation

42 VX 520-G INSTALLATION GUIDE

VX 520-G INSTALLATION GUIDE 43

INDEX

A

accessories 40

documentation 41
ordering 41
power packs 40
printer paper 41
spare battery 41
telephone line cord 41
VeriFone cleaning kit 41

B

battery

charging 27

C

charging

Smart battery 27

cleaning kit 41
connection ports

VX 520-G 16

contact VeriFone 39

D

dial out problems

troubleshooting 36

displays

troubleshooting 35, 38

documentation 40

acronym definitions 6
conventions 6
ordering 41

E

electrical considerations 14, 22
electrostatic discharges 22

prevention 22

environmental factors 13
external printers

VX 520-G RS-232 port connection 26

external printers supported

VeriFone external printers 26

I

installation

connecting a PIN pad to VX 520-G 24

installation VX 520-G

connecting a smart card reader to VX 520-G 24
connecting optional device(s) 24
connecting the terminal power pack 27
connecting the terminal to a telephone line 19
MSAM cards 22
SIM cards 24
Smart battery 26
terminal location 13
unpacking the shipping carton 14

integrated printers

paper jams 36
troubleshooting 38

integrated printers VX 520-G

about the integrated printer paper 20

K

keypads

troubleshooting 36

M

maintenance 39

avoid cleaning Smart Card Reader 33
cleaning the terminal 33
cleaning the terminal contacts 33
returning a terminal for repair or replacement 39

MSAM cardholders 22
MSAM cards

installation 22

O

optional devices

connecting 24

P

paper

for integrated printers 20

paper jams

INDEX

S

44 VX 520-G INSTALLATION GUIDE

troubleshooting 36

peripheral devices

troubleshooting 36

peripherals

troubleshooting 36

power packs

AC version 40
connecting 27
DC version 40
ordering 40

printer paper 41

40 mm thermal 41

printer paper VX 520-G

storage 20

printers

troubleshooting 38

privacy shield

VX 520-G 29

S

Service 39
service

returning a terminal for repair or replacement 39

SIM cardholders 24
SIM cards

installation 24

Smart battery

installation 26

spare battery 41
specifications

VX 520-G external dimensions 31
VX 520-G power 31
VX 520-G power pack 31
VX 520-G temperature 31

T

technical support 39

contacting VeriFone 39
returning a terminal for repair or replacement 39

telephone line connections 19
telephone line cords

ordering 41

terminal features

VX 520-G general 15

terminals

accessories 40
benefits 10
cleaning 33
documentation 40
environmental factors 13
repair 39
replacement 39
troubleshooting 35, 38
VX 520-G features 15

transactions

VX 520-G contactless cards 29
VX 520-G magnetic cards 30
VX 520-G smart cards 30

troubleshooting

displays 35, 38
keypads 36
peripheral devices 36
peripherals 36
printers 38
starting the terminal 38
terminal transactions 37
terminals 36, 38

V

VX 520-G

charging Smart battery 27
multi-application capability 11
SIM card installation 23
Smart battery 27

VX 520-G terminals

electrical considerations 14

VX 520-G wireless capability 11

INDEX

V

VX 520-G I

NSTALLATION GUIDE 45

VX 520-G

Installation Guide

VeriFone Part Number DOC252-113-EN-A, Revision A

VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
Tel: (800) VeriFone (837-4366)

www.verifone.com