VeriFone VX520 Quick Reference Manual

•

Select REFUND

• If prompted, enter password

• Input amount and press ENTER

Phone: [phone]

• Swipe, insert, or tap* card, or manually enter**

Toll Free: 800.528.1782

the account # and press ENTER

24/7 Support: 800.725.1243

• If prompted, select 1 for CREDIT

•

If prompted, enter last 4 digits of card

• If prompted, enter expiration date (XXXX) ENTER

• Select SALE

• Input the sale amount and press ENTER

• If prompted, select YES to confirm amount or

•

NO to cancel transaction

•

• Select "More" key (top row - far left key)

• Swipe, insert, or tap* card, or manually enter** •

Select F3 for Force

the account # and press ENTER • Input amount and ENTER

• If prompted, select CREDIT or DEBIT • To confirm, press F1 or ENTER

• If prompted, enter PIN and press ENTER • Swipe, insert, or tap* card, or manually enter**

○ For swiped and chip cards, the transaction will the account # and press ENTER

process and print a receipt • Press REPORTS • Enter expiration date (XXXX) ENTER

Do NOT remove the chip card until directed so by the • Select F2 for Totals Report • Select F1 Sale for type of transaction

prompts on the display. Doing so will cause a duplicate or F3 for Detail Report •

Input approval code and press ENTER

transaction along with a settlement failure. • Selected report will print

** Input expiration date (XXXX) and press ENTER

** Select YES to indicate card present

•

Select "More" key (top row - far left key)

**

Input CVV code or press ENTER to bypass

•

Select F2 for Void

**

Input numerical street address and press ENTER

•

Void last transaction? F1 for yes or F2 for no

or press ENTER to bypass

•

Select "More" key twice

•

If no - select F1 to retrieve by Invoice #

** Input zip code and press ENTER or press ENTER

•

Select F3 for Batch Review

•

Input the invoice number found on the receipt

to bypass

•

View transaction information on the screen

○ Transaction will process and print a receipt

•

Select F1 for yes, F2 for no, F3 to view the next invoice

• Call

1.800.834.0409

•

Select SETTLEMENT

•

Your Merchant ID is:

• if prompted, enter password

•

Select Update Now

○ Please obtain an authorization code and follow

• Confirm totals and press

• Input the password - 288635 and ENTER

the steps for a forced transaction.

ENTER

•

Settlement report prints

To Void a Transaction (must be unclosed batch)

Verifone VX520

Quick Reference Guide

Credit / Debit Refund

Credit / Debit Sale

Reprint Receipt

Press REPRINT

Select LAST RECEIPT or

select ANY RECEIPT and

follow prompts

Forced Transaction (only use after obtaining voice authorization)

Detail/Summary Reports

**Manually Keyed Security Prompts

(Use the "alpha" key to change numbers to letters)

MUST OBTAIN VOICE AUTHORIZATION PRIOR

If your terminal is set for auto-

settle, the report will print

automatically

Be sure to print report prior

WARNING: Do NOT enter transaction as a normal sale.

SETTLEMENT

To Obtain a Voice Authorization

EMV/EMA Updates

For ALL cards

Review Batch Totals

This is to review only

If your terminal displays only EMA - please do the following:

Please note - this password is only valid for EMV/EMA Updates.

This will begin the necessary EMV update for your terminal.