Verifone V400MBFF, V400M3G User Manual

V400m Plus 3G & V400m Bases

Installation Guide

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Verifone Part Number DOC475-003-EN-A, Revision A.1

V400m Plus 3G & V400m Bases

Installation Guide

© 2016 Verifone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.

The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.

Product Warranty

For product warranty information, visit http://www.verifone.com/terms.

Comments? Please e-mail all comments on this document to your local Verifone Support Team.

Verifone Inc.

1-800-Verifone

www.verifone.com

Verifone Part Number DOC475-003-EN-A, Revision A.1

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

CHAPTER 1

Overview V400m Plus 3G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Front Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Back Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

V400m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

V400m Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

V400m Full-Function Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Exceptional Ease of Use and Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . . 12

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Critical Security Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

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CHAPTER 2

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Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

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Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Ensuring User Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

MSAM, Micro SD and SIM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Accessing Card Compartments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Changing or Installing MSAMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Changing or Installing a Micro SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Changing or Installing a SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Loading Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

USB Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Direct USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Powered USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Cable Connections Using the Full-Function Base . . . . . . . . . . . . . . . . . . . . 22

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Magnetic Stripe Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Contactless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Full-Function Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

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V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 3

CHAPTER 3

Specifications V400m Plus 3G Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

SD Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

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Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Integrated Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

V400m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

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Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

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External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

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CHAPTER 4

Troubleshooting

Guidelines

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CHAPTER 5

Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

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Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

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Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

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4 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE

PREFACE

This guide is the primary source of information for setting up and installing the
V400m Plus 3G and V400m

professional staffs from Verifone.

Bases. The installation should be performed by

Audience

Organization

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This guide provides simple descriptions of the product features and information
for installing and configuring the V400m Plus 3G terminal and the V400m Charg­ing and Full-Function Bases.

This guide is organized as follows:

Chapter 1, Overview. Provides an overview of a V400m Plus 3G & V400m Bases.

Chapter 2, Setup. Explains how to set up and install the V400m Plus 3G & V400m

Bases and establish connections with other devices.

Chapter 3, Specifications. Discusses the power requirements and dimensions of

the V400m Plus 3G & V400m Bases.

Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips.

Chapter 5, Service and Support. Provides information on contacting your Verifone

service provider, ordering accessories or documentation from Verifone, and
maintaining the V400m Plus 3G & V400m Bases.

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Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-

compliant translations of all Warning and Caution messages in this installation
guide.

Related

Documentation

To learn more about the V400m Plus 3G and V400m Bases, please refer to the

following documents and their associated Verifone Part Numbers (VPN):

V400m Plus 3G Certifications and Regulations
V400m Plus 3G Quick Installation Guide
V400m Plus 3G Reference Guide
V400m B-Charging Quick Installation Guide VPN DOC475-006-EN

V400m B-FF Quick Installation Guide VPN DOC475-007-EN
V400m B-Charging Certifications & Regulations Sheet VPN DOC475-011-EN
V400m B-FF Certifications & Regulations Sheet VPN DOC475-021-EN

VPN DOC475-001-EN

VPN DOC475-002-EN

VPN DOC475-004-EN

V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 5

PREFACE

NOTE

CAUTION

WARNING

Guide Conventions

Guide

Conventions

Please refer to the following document conventions for quickly identifying special
formatting.

Table 1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross-references.

Italics Italic typeface indicates book

titles or emphasis.

The pencil icon is used to
highlight important information.

The caution symbol indicates
hardware or software failure, or
loss of data.

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See Guide Conventions.

You must not use this unit

underwater.

RS-232-type devices do not work
on the V400m Plus 3G & V400m
Bases communication port.

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The unit is not waterproof or
dustproof, and is intended for
indoor use only.

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The lightning symbol is used as a

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warning when bodily injury might
occur.

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Due to risk of shock do not use
the unit near water.

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Acronym Definitions

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Please refer to Table 2 for the acronyms used in this manual.

Table 2 Acronym Definitions

Acronym Definitions

3DES Triple Data Encryption Algorithm

AC Alternating Current

ANSI American National Standards Institute

cUL Underwriters' Laboratories of Canada

DC Direct Current

DUKPT Derived Unique Key Per Transaction Method as defined in the

VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988

ECR Electronic Cash Register

EMV Europay, MasterCard, and Visa

ISO International Organization for Standardization

MRA Merchandise Return Authorization

MSAM Multiple Secure Access Module

LAN Local Area Network

LCD Liquid Crystal Display

LED Light-Emitting Diode

PED PIN Entry Device

6 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE

Table 2 Acronym Definitions (continued)

Acronym Definitions

PIN Personal Identification Number

POS Point-of-Sale

RS-232 Recommend Standard number 232

SAM Secure Access Module

SD Secure Digital

UL Underwriters Laboratories

USB Universal Serial Bus

VPN Verifone Part Number

PREFACE

Guide Conventions

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V400

PREFACE

Guide Conventions

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8 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE

Overview

TOUCHSCREEN DISPLAY

AND CTLS AREA

SECURE KEYPAD

SMART CARD

READER

CANCEL KEY

MAGNETIC
STRIP
READER

BACKSPACE KEY

ENTER KEY

THERMAL PRINTER

CHAPTER 1

This chapter describes the features of the V400m Plus 3G and the V400m Bases.

V400m Plus 3G

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The V400m Plus 3G is Verifone’s next generation integrated retail PINpad device.
Its touchscreen functionality and sophisticated design is perfect for high-end retail
establishments.

The V400m Plus 3G is a consumer-facing handheld device. It can also be fix­mounted in some integrated retail scenarios. The product’s design is equally
appealing as a handheld PINpad and robust enough to look and function
appropriately in a fixed mount setting.

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Front Functions

Figure 1 V400m Plus 3G Front

The V400m Plus 3G includes the following features:

• Capacitive touch LCD display and CTLS tap area

• Smart card reader

• Magnetic card reader

• Integrated thermal printer

• Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel, Backspace/

Clear, and Enter keys.

• Dual-function Backspace/Clear key.

• Customer-entry for Cancel and Enter keys.

V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 9

OVERVIEW

1

2

MICRO SD SLOT

MSAM

SLOTS

SIM SLOTS

POWER PORT

USB PORT

SPEAKER

CHARGING

STAND

PORT

V400m Bases

Back Functions

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After removing the rear cover and battery, the underside of the V400m Plus 3G
shows the following:

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Figure 2 V400m Plus 3G Underside

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• A Micro SD slot

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• Dual MSAM slots to support stored-value card programs or other merchant

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card requirements

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V400m Bases

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• Dual SIM Card compartments

The V400m Base provides a stable mounted platform for the V400m Plus 3G
terminal. The Base comes in two versions:

• V400m B Charging

• V400m B Full-Function (FF)

The Charging Base supports charging only with no communication functionality.
The FF Base supports several connectivity options and provides serial connection
for peripherals (like ECR, check reader, barcode reader, etc.). The USB host port
is for maintenance purposes and supports a USB flash drive.

10 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE

OVERVIEW

TERMINAL CHARGING POINTS

EXTERNAL POWER PORT

TERMINAL CHARGING POINTS

EXTERNAL

ON/OFF POWER

BUTTON

POWER PORT

TELEPHONE PORT

USB HOST PORT

USB DEVICE PORT

RS232 PORT ETHERNET

PORT

Features and Benefits

V400m Charging

Base

V400m Full-

Function Base

The Charging Base accomodates and supplies power to the V400m Plus 3G
portable terminal.

Figure 3 V400m Charging Base, Front and Rear

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The FF Base supports any failover communication via dial up and Ethernet
connections. The failover will be supported in all network interfaces available in a
terminal.

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Figure 4 V400m FF Base, Front and Rear

The FF Base supports a minimum of seven simultaneous terminal connections via
Bluetooth (BT) as well as the following:

• 10/100M Ethernet

• 56K modem

• USB host

Features and

Benefits

• USB device

The V400m Plus 3G terminal and V400m Bases provide the following
functionality:

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OVERVIEW

Features and Benefits

Exceptional Ease of

Use and

Ergonomics

Critical Security

Protection

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• Touch screen enables easy menu control and signature capture.

• Battery-powered for mobility and portable operation.

• Integrated thermal printer for fast transaction processing.

• Large, hard-rubber keys provide improved tactile feedback.

• 3.5” capacitive touch screen display.

• 3G-, WiFi-, and Bluetooth-capabale.

• Intuitive keypad interface simplify training and reduce support requests.

• Connects with most POS payment terminals, PCs, and ECRs.

• Supports payment transactions in a variety of payment environments.

• Rugged and reliable design absorbs hard knocks found at point-of-sale

counters.

• Sleek and stylish shape occupies minimal counter space.

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• Bold, ergonomic design fits comfortably in the palm of a hand.

• Optional Charging or Full-Function Bases expand functionality while providing

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a stable, battery-charging platform.

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• Offers a choice of Master/Session or DUKPT key-management methods to

protect PIN-based transactions.

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• Offers secure, reliable PIN input for expanding range of PIN-based

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transactions.

• PCI 4.x-compliant for secure solutions, meeting the PED standard.

• Meets ISO and ANSI standards for PIN encryption, key management, and

MAC.

• Key injection simplified and secured with Verifone’s SecureKit key loading

software.

12 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE