TP-LINK TC-7620 Quick Install Guide

Quick Installation Guide

DOCSIS 3.0 High Speed Cable Modem

Internet

TC-7620

7106505912 REV1.0.1

Connect the Hardware

Activate the Modem

Power adapter

Coaxial cable

Get your Internet service account information and the

modem’s Information Card ready.

Information Card

Serial Number

MAC Address

Reset

Ethernet cable

LAN

Cable

Power

Wait until the Internet LED turns solid on. The

modem has synchronized with your ISP’s server.

Note:

If the Internet LED is blinking or oﬀ after about 1 minute, call your ISP’s customer service.

Launch a web browser, and visit any website.

You will be automatically redirected to your ISP’s self-activation page.

If the self-activation page does not show up, call your ISP’s customer service.

For Comcast and Time Warner Cable (TWC): Comcast Xﬁnity 1-800-934-6489 www.comcast.com Time Warner Cable 1-855-704-4503 www.timewarnercable.com

The contact information listed might change. You can also ﬁnd the contact number in your monthly Internet service billing statement.

Enjoy the Internet

Make sure your computer is set to dynamically obtain an IP address.

Now you can use your computer to surf the Internet.

If you want to share the Internet access, connect a router to the modem instead. You need to reboot the modem to get the router connected to the Internet.

Follow the on-screen instructions to activate the

modem, and

LEDs become solid on

Note:

If the Internet is not accessible, contact your ISP and make sure that the modem is activated.

For additional conﬁguration, log into the web interface at http://192.168.100.1, and enter admin (all lowercase) for both username and password.

wait for about 10 minutes till the

FAQ (Frequently Asked Questions)

Reset

LED Indicators

Q1. What can I do if I cannot access the Internet?

A1. Make sure that all cables are connected properly and securely to the modem. A2. Contact your ISP to verify the modem is activated. If the modem is not activated, your ISP will

activate it for you. A3. Make sure that your computer is set to obtain an IP address automatically. A4. Power cycle the modem by unplugging the power adapter from the electrical outlet and

plugging it back in. A5. Reset the modem. Please refer to FAQ > Q4 for instruction. A6. Contact our Technical Support if the problem persists.

Q2. What can I do if the login page of the modem’s web interface

does not appear?

A1. Check if the computer is set to a static for ﬁxed IP address. If so, change the setting to obtain an IP

address automatically. A2. Make sure http://192.168.100.1 is correctly entered in the web browser. A3. Use another web browser. A4. Unplug and reconnect both ends of the Ethernet cable.

Q3. How can I reset the password to the modem's web interface?

A. If you have changed the password and have forgotten it, refer to FAQ > Q4 to reset the modem.

This will reset the password back to admin.

LED Status Indication

(Power)

(Downstream)

(Upstream)

(Internet)

(LAN)

Oﬀ

White

Green

Flashing

Oﬀ

White

Green

Flashing

Oﬀ

Flashing

Oﬀ

Flashing

The modem is powered oﬀ.

The modem is powered on.

The initialization is not started, or has failed.

The modem is synchronized with one channel.

The modem is synchronized with more than one channel.

The modem is scanning for downstream channels.

The initialization is not started, or has failed.

The modem is synchronized with one channel.

The modem is synchronized with more than one channel.

The modem is scanning for upstream channels.

Internet service is not available.

Internet service is available.

The modem is initializing.

The LAN port is not connected.

The LAN port is connected.

The LAN port is sending or receiving data.

Q4. How do I restore the modem to its factory default settings?

A. With the modem powered on, press and hold the Reset button on the rear panel until all LEDs

turn on momentarily, then release the button.

Reset

LAN

Cable

Power

Reset Button Press & Hold for 5 seconds

Safety Information

The product should be connected to cable distribution system that grounded (earthed) in accordance with ANSI/NFPA 70, the National Electrical Code (NEC), in particular Section

820.93 - Grounding of Outer Conductive Shield of a Coaxial Cable.