Toyota Highlander HV 2011 Owners Manual
TABLE OF CONTENTS
1
Before driving
2
When driving
Interior
3
features
Maintenance
4
and care
When trouble
5
arises
Vehicle
6
specifications
Information on the hybrid system and adjusting and operating features such as door locks, mirrors, and steering column.
Driving, stopping and safe-driving information.
Air conditioning and audio systems, as well as other
interior features for a comfortable driving experience.
Cleaning and protecting your vehicle, performing do-ityourself maintenance, and maintenance information.
What to do if the vehicle needs to be towed, gets a flat
tire, or is involved in an accident.
Detailed vehicle information.
7
For owners
Index
Reporting safety defects for U.S. owners, and seat belt
and SRS airbag instructions for Canadian owners
Alphabetical listing of information contained in this
manual.
1
TABLE OF CONTENTS Index
1
Before driving
1-6. Refueling
Opening the fuel tank
cap.................................... 116
1-1. Hybrid system
Hybrid system ...................... 30
1-2. Key information
Keys ..................................... 42
1-3. Opening, closing and
locking the doors
Smart key system................. 44
Wireless remote control ....... 57
Side doors ............................ 63
Back door ............................. 68
Glass hatch .......................... 77
1-4. Adjustable components
(seats, mirrors,
steering wheel)
Front seats ........................... 81
Rear seats............................ 84
Head restraints..................... 92
Seat belts ............................. 95
Steering wheel ................... 102
Anti-glare inside rear view
mirror................................ 103
Outside rear view
mirrors.............................. 106
1-5. Opening and closing the
windows and moon roof
Power windows .................. 108
Moon roof ........................... 111
1-7. Theft deterrent system
Immobilizer system............. 121
Alarm .................................. 124
Theft prevention labels
(U.S.A.)............................. 128
1-8. Safety information
Correct driving posture ....... 129
SRS airbags ....................... 131
Front passenger occupant
classification system......... 143
Child restraint systems ....... 149
Installing child restraints ..... 153
2
When driving
2-1. Driving procedures
Driving the vehicle .............. 166
Power (ignition) switch
(vehicles with smart
key system) ...................... 177
Engine (ignition) switch
(vehicles without smart
key system) ...................... 182
EV-Drive Mode ................... 186
Transmission ...................... 188
Turn signal lever ................. 191
Parking brake ..................... 192
Horn.................................... 193
2
2-2. Instrument cluster
Gauges and meters ............ 194
Indicators and warning
lights ................................. 196
Multi-information display ..... 201
2-3. Operating the lights and
wipers
Headlight switch.................. 211
Fog light switch ................... 215
Windshield wipers and
washer .............................. 216
Rear window wiper and
washer .............................. 218
2-4. Using other driving systems
Cruise control...................... 219
Rear view monitor
system .............................. 222
Driving assist systems ........ 226
Hill-start assist control......... 231
2-5. Driving information
Utility vehicle
precautions ....................... 233
Cargo and luggage ............. 238
Vehicle load limits ............... 242
Winter driving tips ............... 243
Trailer towing ...................... 247
Dinghy towing ..................... 258
3
Interior features
3-1. Using the air
conditioning system
and defogger
Front manual air
conditioning system.......... 262
Front automatic air
conditioning system.......... 268
Rear manual air
conditioning system.......... 277
Rear automatic air
conditioning system.......... 280
Rear window and outside
rear view mirror
defoggers ......................... 284
Windshield wiper
de-icer .............................. 286
Using the steering wheel
climate remote control
switches ........................... 287
3-2. Using the audio system
Audio system types ............ 288
Using the radio ................... 292
Using the CD player ........... 299
Playing back MP3 and
WMA discs ....................... 306
Operating an iPod .............. 313
Operating a USB
memory ............................ 320
Optimal use of the audio
system.............................. 328
Using the AUX port............. 331
Using the steering wheel
audio switches.................. 333
1
2
3
4
5
6
7
3
TABLE OF CONTENTS Index
3-3. Using the Bluetooth®
audio system
Bluetooth
Using the Bluetooth
®
audio system.... 336
®
audio system.................... 339
Operating a Bluetooth
enabled portable
player ............................... 344
Setting up a Bluetooth
enabled portable
player ............................... 346
Bluetooth
®
audio system
setup ................................ 351
3-4. Using the hands-free
phone system
(for cellular phone)
Hands-free phone system
(for cellular phone)
features ............................ 352
Using the hands-free
phone system................... 356
Making a phone call ........... 365
Setting a cellular phone...... 369
Security and system
setup ................................ 374
Using the phone book ........ 378
3-5. Using the interior lights
Interior lights list.................. 385
• Personal/interior light
main switch....................... 386
• Personal/interior lights...... 386
®
• Interior light....................... 387
3-6. Using the storage features
®
List of storage features ....... 388
• Glove box ......................... 389
• Console box ..................... 390
• Overhead console ............ 391
• Cup holders ...................... 392
• Bottle holders ................... 396
• Auxiliary boxes ................. 397
• Side table ......................... 399
3-7. Other interior features
Sun visors........................... 401
Vanity mirrors ..................... 402
Conversation mirror ............ 403
Power outlet........................ 404
Seat heaters ....................... 408
Armrests ............................. 410
Floor mat ............................ 411
Luggage compartment
features ............................ 412
Garage door opener ........... 414
Compass ............................ 420
4
4
Maintenance and care
5
When trouble arises
4-1. Maintenance and care
Cleaning and protecting
the vehicle exterior............ 426
Cleaning and protecting
the vehicle interior............. 429
4-2. Maintenance
Maintenance
requirements..................... 432
General maintenance.......... 434
Emission inspection and
maintenance (I/M)
programs........................... 437
4-3. Do-it-yourself maintenance
Do-it-yourself service
precautions ....................... 438
Hood ................................... 442
Positioning a floor jack ........ 444
Engine compartment........... 446
12-volt battery ..................... 457
Tires .................................... 461
Tire inflation pressure ......... 469
Wheels ................................ 472
Air conditioning filter............ 474
Wireless remote control/
electronic key battery........ 477
Checking and replacing
fuses ................................. 480
Light bulbs........................... 493
5-1. Essential information
Emergency flashers............ 502
If your vehicle needs to
be towed........................... 503
If you think something
is wrong............................ 509
Event data recorder............ 510
5-2. Steps to take in an
emergency
If a warning light turns
on or a warning buzzer
sounds... .......................... 512
If a warning message is
displayed .......................... 521
If you have a flat tire ........... 522
If the hybrid system will
not start ............................ 535
If the shift lever cannot be
shifted from P ................... 537
If you lose your keys/
wireless remote control
transmitter ........................ 538
If the electronic key does
not operate properly ......... 539
If the 12-volt battery is
discharged........................ 541
If your vehicle overheats .... 545
If the vehicle becomes
stuck................................. 549
If your vehicle has to be
stopped in an
emergency ....................... 550
1
2
3
4
5
6
7
5
TABLE OF CONTENTS Index
6
Vehicle specifications
6-1. Specifications
Maintenance data
(fuel, oil level, etc.) ........... 554
Fuel information ................. 568
Tire information .................. 571
6-2. Customization
Customizable features ....... 583
6-3. Initialization
Items to initialize................. 587
7
For owners
Reporting safety defects
for U.S. owners ................ 590
Seat belt instructions
for Canadian owners
(in French)........................ 591
SRS airbag instructions
for Canadian owners
(in French)........................ 593
Index
Abbreviation list........................ 604
Alphabetical index .................... 606
What to do if... .......................... 617
6
1
2
3
4
5
6
7
7
Pictorial index
P. 215
P. 211
P. 216
P. 111
P. 106
P. 211
P. 211, 213
P. 442
Headlights (low beam)
Hood
Exterior
Windshield wipers
Moon roof
Outside rear view
mirrors
8
Parking, side marker and front
turn signal lights
Fog lights
Headlights (high beam) and daytime
running lights
P. 461
P. 522
P. 563
P. 571
P. 63
P. 211
P. 218
Rear window defogger
P. 284
P. 77
P. 211
P. 191
P. 68
P. 116
Glass hatch
Side doors
Back door
Rear window
wiper
Tires
●Rotation
●Replacement
●Inflation pressure
●Information
Fuel filler door
License plate lights
Rear turn signal lights
Stop/tail and side marker
lights
: If equipped
9
P. 131
P. 390
P. 392
P. 410
P. 131
P. 95
P. 81
P. 396
P. 131
P. 131
P. 92
P. 108
P. 84
Pictorial index
Interior
Front seats
Seat belts
Head restraints
Power window switches
Rear seats
C
Console box
Bottle holders
SRS driver airbag
SRS driver knee airbag
10
Cup holders
Armrests
SRS front passenger
airbag
SRS side airbags
A
P. 404
P. 392
P. 392
P. 188
P. 189
P. 186
P. 537
Shift lever
Shift lock
override button
Cup holders
Cup holders
“EV” switch
Power outlet
“ECON” switch
11
P. 63
Pictorial index
P. 108
P. 108
P. 64
B
Interior
Inside door lock button
Window lock switch
Power window switches
Door lock switch
12
C
P. 391
P. 403
P. 414
P. 111
P. 401
P. 386
P. 131
P. 420
P. 103
P. 402
P. 386
P. 387
Vanity mirrors
Sun visors
Garage door opener switches
Moon roof switches
Personal/interior lights
Rear seat entertainment system , *
Personal/interior lights
Interior light
SRS curtain shield airbags
Overhead console
Conversation mirror
Compass
Anti-glare inside rear view mirror
: If equipped
*: Refer to “Navigation System Owner's Manual”.
13
P. 392
P. 277, 280
Pictorial index
P. 390
D
Air conditioning
system
Interior
Cup holders
14
Console box
E
P. 397
P. 399
P. 392
Auxiliary box
Side table
Cup holders
15
P. 222
P. 102
P. 389
Pictorial index
P. 70
P. 192
P. 442
P. 397
P. 201
P. 116
P. 215
P. 211
P. 191
P. 216
P. 218
P. 194
P. 411
P. 193
P. 177
Instrument panel
Power (ignition) switch (vehicles
with smart key system)
Windshield wiper and
washer switch
Rear window wiper and
washer switch
Fog light switch
Headlight switch
Turn signal lever
Gauges and
meters
Rear view monitor system
(vehicles without navigation
system)
Multi-information
display
Power back door
main switch
Glove box
Floor mat
Horn
Tilt and telescopic steering lock release
lever
Parking brake pedal
Hood release lever
Fuel filler door opener
Auxiliary box
16
A
P. 227
P. 68
P. 195
P. 286
P. 106
Instrument panel light control dial
Windshield wiper de-icer
switch
Outside rear view
mirror switches
Power back door switch
VSC/TRAC off switch
: If equipped
17
P. 357
Pictorial index
P. 333
P. 287
P. 219
P. 357
P. 182
P. 201
B
Audio remote control switches
Instrument panel
Climate remote control switches
Engine (ignition) switch
(vehicles without smart
key system)
Telephone switch*
“DISP” switch
Cruise control switch
Talk switch*
18
C
P. 288
P. 121, 124
P. 502
P. 502
P. 121, 124
Vehicles without navigation system
Security indicator
Vehicles with navigation system
Audio system
Emergency flasher switch
Security indicator
Rear view
monitor/navigation
*
system
Emergency flasher switch
: If equipped
*: Refer to “Navigation System Owner's Manual”.
19
Pictorial index
P. 284
P. 284
P. 268
P. 262
Instrument panel
D
Vehicles with a front manual air conditioning system
Rear window and outside rear view mirror defogger
Air conditioning
system
switch /rear window defogger switch
Vehicles with a front automatic air conditioning system
Air conditioning
system
20
Rear window and outside rear view mirror defogger
/rear window defogger switch
switch
E
P. 313, 320, 331
P. 397
P. 313, 320, 331
P. 408
P. 404
P. 404
Vehicles without seat heater
AUX port/USB port
Vehicles with seat heater
AUX port/USB port
Power outlet
Auxiliary box
Power outlet
Seat heater knobs
: If equipped
21
A
Pictorial index
P. 404
P. 412
P. 412
P. 404
P. 412
A/V input adapter , *
Luggage compartment
Power outlet
Power outlet
Auxiliary box
Cargo hooks
Grocery bag hooks
22
P. 69
P. 68
A
Power back door switch
Back door strap
: If equipped
*: Refer to “Navigation System Owner's Manual”.
23
For your information
Main Owner’s Manual
Please note that this manual covers all models and all equipment, including
options. Therefore, you may find some explanations for equipment not
installed on your vehicle.
All specifications provided in this manual are current at the time of printing.
However, because of the Toyota policy of continual product improvement,
we reserve the right to make changes at any time without notice.
Depending on specifications, the vehicle shown in the illustrations may differ
from your vehicle in terms of equipment.
Noise from under vehicle after turning off the hybrid system
Approximately five hours after the hybrid system is turned off, you may hear
sound coming from under the vehicle for several minutes. This is the sound
of a fuel evaporation leakage check and, it does not indicate a malfunction.
Accessories, spare parts and modification of your Toyota
A wide variety of non-genuine spare parts and accessories for Toyota
vehicles are currently available on the market. You should know that these
parts are not covered by Toyota warranty and that Toyota is not responsible
for their performance, repair, or replacement, or for any damage they may
cause to, or adverse effect they may have on, your Toyota vehicle.
This vehicle should not be modified with non-genuine Toyota products.
Modification with non-genuine Toyota products may affect performance,
safety or durability, and may even violate governmental regulations. In
addition, damage or performance problems resulting from the modification
may not be covered under warranty.
24
Installation of a mobile two-way radio system
As the installation of a mobile two-way radio system in your vehicle may
affect electronic systems such as the multi-port fuel injection system/sequential multi-port fuel injection system, cruise control system, anti-lock brake
system, SRS airbag system or seat belt pretensioner system, be sure to
check with your Toyota dealer for precautionary measures or special instructions regarding installation.
High voltage parts and cables on the hybrid vehicles emit approximately the
same amount of electromagnetic waves as the conventional gasoline powered vehicles or home electronic appliances despite their electromagnetic
shielding.
Unwanted noise may occur in the reception of the mobile two-way radio.
Scrapping of your Toyota
The SRS airbag and seat belt pretensioner devices in your Toyota contain
explosive chemicals. If the vehicle is scrapped with the airbags and seat belt
pretensioners left as they are, this may cause an accident such as fire. Be
sure to have the systems of the SRS airbag and seat belt pretensioner
removed and disposed of by a qualified service shop or by your Toyota
dealer before you scrap your vehicle.
Perchlorate Material
Special handling may apply, See www.dtsc.ca.gov/hazardouswaste/perchlorate.
Your vehicle has components that may contain perchlorate. These components may include airbag, seat belt pretensioners, and wireless remote control batteries.
25
CAUTION
■ General precautions while driving
Driving under the influence: Never drive your vehicle when under the influence of alcohol or drugs that have impaired your ability to operate your vehicle. Alcohol and certain drugs delay reaction time, impair judgment and
reduce coordination, which could lead to an accident that could result in
death or serious injury.
Defensive driving: Always drive defensively. Anticipate mistakes that other
drivers or pedestrians might make and be ready to avoid accidents.
Driver distraction: Always give your full attention to driving. Anything that distracts the driver, such as adjusting controls, talking on a cellular phone or
reading can result in a collision with resulting death or serious injury to you,
your occupants or others.
■ General precaution regarding children’s safety
Never leave children unattended in the vehicle, and never allow children to
have or use the key.
Children may be able to start the vehicle or shift the vehicle into neutral.
There is also a danger that children may injure themselves by playing with
the windows, the moon roof, or other features of the vehicle. In addition, heat
build-up or extremely cold temperatures inside the vehicle can be fatal to
children.
■ Disposal of the hybrid battery (traction battery)
If your vehicle is disposed of without the hybrid battery having been
removed, there is a danger of serious electric shock if high voltage parts,
cables and their connectors are touched. In the event of that your vehicle
must be disposed of, the hybrid battery must be disposed of your Toyota
dealer or a qualified service shop. If the hybrid battery is not disposed of
properly, they may cause electric shock that can result in death or serious
injury.
26
Symbols used throughout this manual
CAUTION
NOTICE
Cautions & Notices
This is a warning against anything which may cause death or injury to people if
the warning is ignored. You are informed about what you must or must not do
in order to reduce the risk of injury to yourself and others.
This is a warning against anything which may cause damage to the vehicle or
its equipment if the warning is ignored. You are informed about what you must
or must not do in order to avoid or reduce the risk of damage to your Toyota
and its equipment.
Symbols used in illustrations
Safety symbol
The symbol of a circle with a slash through it means “Do not”, “Do
not do this”, or “Do not let this happen”.
Arrows indicating operations
Indicates the action (pushing, turning,
etc.) used to operate switches and other
devices.
Indicates the outcome of an operation
(e.g. a lid opens).
27
28
Before driving
1
1-1. Hybrid system
Hybrid system .................... 30
1-2. Key information
Keys ................................... 42
1-3. Opening, closing and
locking the doors
Smart key system .............. 44
Wireless remote control ..... 57
Side doors.......................... 63
Back door........................... 68
Glass hatch ........................ 77
1-4. Adjustable components
(seats, mirrors,
steering wheel)
Front seats ......................... 81
Rear seats.......................... 84
Head restraints................... 92
Seat belts ........................... 95
Steering wheel ................. 102
Anti-glare inside rear
view mirror ..................... 103
Outside rear view
mirrors............................ 106
1-5. Opening and closing the
windows and moon roof
Power windows ................ 108
Moon roof......................... 111
1-6. Refueling
Opening the fuel tank
cap ................................. 116
1-7. Theft deterrent system
Immobilizer system .......... 121
Alarm................................ 124
Theft prevention labels
(U.S.A.) .......................... 128
1-8. Safety information
Correct driving posture..... 129
SRS airbags..................... 131
Front passenger occupant
classification system ...... 143
Child restraint systems..... 149
Installing child
restraints ........................ 153
29
1-1. Hybrid system
Your vehicle is a hybrid vehicle. It has characteristics different from
conventional vehicles. Be sure you are closely familiar with the char-
acteristics of your vehicle, and operate with care.
The hybrid system combines a gasoline engine and an electric
motor (traction motor) according to driving conditions, improving
fuel efficiency and reducing exhaust emissions.
Gasoline engine
Front electric motor (traction motor)
Rear electric motor (traction motor)
■ When stopped/during start-off
The gasoline engine stops when the vehicle is stopped. During
start-off, the electric motor (traction motor) drives the vehicle. At
slow speeds or when traveling down a gentle slope, the engine
is stopped and the motor is used.
Hybrid system
30
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