TOA Electronics OVATION U720 User Manual

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Sprint Mobile Broadband

USB Modem

by Novatel Wireless

Ovation™ U720

www.sprint.com

© 2007 Sprint Nextel. All rights reserved. SPRINT and other trademarks are trademarks of Sprint Nextel.

Part No: 90024008 Rev. 2.0

Table of Contents

Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Section 1: Sprint Mobile Broadband USB Modem Basics 1

1A. Introducing the Sprint Mobile Broadband USB Modem 3

Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . .4

CDMA Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Section 2: Installing the Sprint Mobile Broadband

USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2A. Getting Started With Your Sprint Mobile Broadband

USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

The Sprint Mobile Broadband USB Modem Software . . . . . . . . 12

Activating and Using Sprint Service . . . . . . . . . . . . . . . . . . . . . . . . . 13

Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2B. Installing the Sprint Mobile Broadband USB Modem 15

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Installing the Sprint Connection Manager Software . . . . . . . . . 18

Inserting and Removing the Sprint Mobile Broadband

USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Activating Your Sprint Mobile Broadband USB Modem . . . . . . 25

2C. Sprint Connection Manager Software . . . . . . . . . . . . . 29

The Sprint Connection Manager Software Window . . . . . . . . . 32

LED Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

System Tray Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Establishing and Terminating Connections . . . . . . . . . . . . . . . . . 42

Sprint Connection Manager Software Menu Options

and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

2D. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Overview of Menu Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Menu Item Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

2E. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Problem Causes and Suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Reinstalling the Sprint Mobile Broadband USB Modem Driver 64 Resolving Resource Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Additional Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Section 3: Web Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

3A. Web Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Section 4: Technical Specifications and Regulatory

Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

4A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 83

Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Transmitter Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Receiver Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

4B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . 89

Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Section 5: Safety and Terms & Conditions . . . . . . . . . . 93

5A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

5B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Subscriber Agreement

General Terms and Conditions of Service . . . . . . . . . . . . . . . . . . 100

Novatel Wireless Limited Warranty and Liability . . . . . . . . . . . 120

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Welcome to Sprint

We are committed to bringing you the best wireless technology available, and we built our network right from the start, so no matter where you are on the network, all your services will work the same.

When it comes to mobile connectivity, the Sprint Mobile Broadband USB modem offers more freedom than ever before. No wires, no cables, just access to your data when you need it. The power of the Internet and company data is truly at your fingertips.

This guide will familiarize you with our technology and with your new Sprint Mobile Broadband USB modem and Sprint Connection Manager software through simple, easy-to-follow instructions.

Welcome and thank you for choosing Sprint.

i

Introduction

This User Guide introduces you to Sprint service and all the features of your new Sprint Mobile Broadband USB modem. The guide is divided into five sections:

Section 1: Sprint Mobile Broadband USB Modem Basics

Section 2: Installing the Sprint Mobile Broadband USB Modem

Section 3: Web Access

Section 4: Technical Specifications and Regulatory Information

Section 5: Safety and Terms & Conditions

Throughout this guide, you'll find tips that highlight special shortcuts and timely reminders to help you make the most of your USB modem and wireless network service. The Table of Contents and Index will also help you quickly locate specific information.

You'll get the most out of your new Sprint Mobile Broadband USB modem if you read each section. However, if you'd like to get right to a specific feature, you can go directly to that page. Follow the instructions in that section and you'll be ready to use your USB modem in no time.

Note: You can print out this guide to keep on hand or view it online. If you're viewing it online, simply click on a topic in the Table of Contents or on any page reference within a section to go directly to that topic.

ii

Section 1

Sprint Mobile Broadband

USB Modem Basics

2

Section 1A

Introducing the Sprint Mobile Broadband

USB Modem

In This Section

Your Sprint Mobile Broadband USB Modem

CDMA Networks

Package Contents

About This Guide

This section introduces the basic features and functions of your Sprint Mobile Broadband USB modem, the materials included with your device, and an overview of the sections in this User Guide.

Section 1A: Introducing the Sprint Mobile Broadband USB Modem 3

Your Sprint Mobile Broadband

USB Modem

Your Sprint Mobile Broadband USB modem connects to a USB port and functions as a wireless network EVDO device. This device allows you to:

Access your company network.

Send and receive email.

Access the Internet.

CDMA Networks

The Sprint Mobile Broadband USB modem operates over a type of wireless network called CDMA (Code Division Multiple Access). This network technology has many features beyond providing a wireless link, such as Web Messaging, which allows you to receive short messages using the Sprint Mobile Broadband USB modem.

To use the Sprint Mobile Broadband USB modem, you need an account that gives you access to a CDMA network.

Every CDMA network operates on one of three radio frequency bands. Your Sprint Mobile Broadband USB modem takes advantage of the high-speed CDMA 1xEV-DO network and operates on the 1900 MHz band.

The Sprint Mobile Broadband USB modem uses CDMA 1xEV-DO Rev A technology and is backwardly compatible with currently deployed EV-DO Rev 0 and 1xRTT, enabling real-time high-speed wireless access to email, the Internet, or your company network. The device runs on most current Windows-compatible laptop or desktop computers, and it provides peak data transmission speeds of up to 3.1 megabits

4 Section 1A: Introducing the Sprint Mobile Broadband USB Modem

per second (Mbps) on the downlink and up to 1.8 Mbps on the uplink on EV-DO Rev A networks.

Note: The Sprint Mobile Broadband USB modem provides average download speeds in EV-DO Rev. A coverage areas of 600-1400 kilobits per second (kbps) and average upload speeds of 350500 kbps. Average download speeds outside the EV-DO Rev. A coverage area are 400-700 Kbps with average upload speeds of 50-70 Kbps.

More information about CDMA networks is available on the CDMA Development Group Web site, www.cdg.org.

USB EVDO Modem

A USB modem (EVDO device) is a revolutionary new way to access the Internet, while delivering the most advanced multimedia streaming services and connectivity. Almost every laptop and desktop has a USB port, so this provides you with the ability to easily move your Sprint Mobile Broadband USB modem from platform to platform (laptop or desktop).

During Sprint connections, the Sprint Mobile Broadband USB modem is a true USB EVDO modem, functioning just like the modems familiar to most business computer users. It has an advanced dual band diversity antenna system design that incorporates an external flip antenna, maximizing data speed performance, and allows for stronger network signal reception. Once installed and configured for NDIS mode, the USB modem connects instantly to the CDMA network with just a few mouse clicks. To surf the Web, you simply connect the USB modem to a USB port, click a few buttons, and launch your Internet browser. To access your company network, you may need to launch an extranet client after you connect to the CDMA network.

Section 1A: Introducing the Sprint Mobile Broadband USB Modem 5

Tip: To optimize your settings for faster speeds and data conservation when accessing your company network, work in “Offline”mode and synchronize periodically to send and receive company email. Do not use the Preview Pane, and save or drag and drop attachments to a desktop folder before opening them (rather than double-clicking them in the email). For more detailed information, see the Microsoft white paper located at: www.microsoft.com/office/outlook/evaluation/perform.doc.

Package Contents

Your Sprint Mobile Broadband USB modem package contains the following components:

Sprint Mobile Broadband USB Modem by Novatel Wireless OvationTM U720

Connection Cable

A Guide to Using Your Sprint Mobile Broadband USB Modem

Sprint Connection ManagerSM CD

6 Section 1A: Introducing the Sprint Mobile Broadband USB Modem

About This Guide

This User Guide is designed to provide you with all the information you need to install and use your Sprint Mobile Broadband USB modem.

Section 1 (which you are reading) gives you an overview of the USB modem and its basic features.

Section 2 provides detailed, step-by-step instructions for installing and using the Sprint Mobile Broadband USB modem and Sprint Connection Manager software.

Section 3 introduces Web access with your USB modem.

Section 4 provides electrical, radio frequency, and other specifications for the Sprint Mobile Broadband USB modem, as well as regulatory notices concerning your Sprint Mobile Broadband USB modem.

Section 5 provides important safety and liability information and includes the Terms and Conditions of use for the Sprint Mobile Broadband USB modem.

Section 1A: Introducing the Sprint Mobile Broadband USB Modem 7

8

Section 2

Installing the Sprint Mobile

Broadband USB Modem

10

Section 1B

Getting Started With Your Sprint Mobile

Broadband USB Modem

In This Section

Getting Started

The Sprint Mobile Broadband USB Modem Software

Activating and Using Sprint Service

Care and Maintenance

This section outlines the basics of getting started with your

Sprint Mobile Broadband USB modem, including installing the Sprint Connection Manager software and activating your account.

Section 1B: Getting Started

11

Getting Started

Before you can begin using your Sprint Mobile Broadband USB modem, you must first:

1.Install the Sprint Connection Manager software, including the Sprint Mobile Broadband USB modem driver software.

2.Activate your Sprint account (unless the USB modem has been preactivated).

3.Configure the Sprint Mobile Broadband USB modem to use your account.

TheSprintMobileBroadbandUSBModem

Software

The Sprint Mobile Broadband USB modem comes with the following software:

Sprint Connection Manager software allows you to manage the device’s actions and monitor your connections.

The driver software establishes the interface between the USB modem and your Windows® operating system.

With Novatel Wireless, Inc. Wireless Connections Network Adapter (NDIS) you can expand your high-speed broadband wireless connection from the Internet to your corporate email and network taking advantage of 1xEVDO speeds. This customizable feature enables an always-on connectivity experience like an Ethernet card.

The Bytemobile Optimization Client allows you to enjoy increased speeds and enhanced graphics to further improve your experience with image and data optimization in an easy-to-use visual interface.

12

Section 1B: Getting Started

The software must be installed before you insert the Sprint Mobile Broadband USB modem for the first time. Detailed instructions are provided starting on page 18.

Activating and Using Sprint Service

Before using your Sprint Mobile Broadband USB modem, you must first set up your Sprint wireless network account.

Call Sprint Customer Service

If you will be using your Sprint Mobile Broadband USB modem primarily for business purposes, call 1-888-788-4727.

If your device is intended primarily for personal use, call 1-888-715-4588.

You should have the following information available:

Your billing address

Your Social Security number or Tax ID number

Your driver’s license number

Your Sprint Mobile Broadband USB modem’s ESN (electronic serial number) (The ESN is printed on the device's label and can also be displayed during the installation process.)

A pen and paper to write down your account information

During this call, Sprint Customer Service will help you select your service plan and guide you through the activation process. They will also provide you with the following important account information:

Your device’s Activation Code

Your device’s phone number

Your device’s Lock Code

Section 1B: Getting Started

13

Tip: You can use the Lock Code feature to prevent others from using your account should your Sprint Mobile Broadband USB modem be lost or stolen. See page 58 for instructions on using this feature.

Unless your device has been preactivated, the Sprint Connection Manager software application will automatically detect that no account has been configured when you run it for the first time. The Sprint Activation Wizard will then launch and guide you through the activation and configuration process.

Care and Maintenance

As with any electronic device, the Sprint Mobile Broadband USB modem must be handled with care to ensure reliable operation. Follow these guidelines while using and storing the USB modem:

Do not apply adhesive labels to the USB modem. They may cause the device to become jammed inside the USB port.

The USB connector should fit easily into your USB port. Forcing the device into a slot may damage the connector.

Protect the USB modem from liquids, dust, and excessive heat.

Store the USB modem in a safe place, when not in use.

Never force the USB connector in or out of your computer’s USB port.

When using a laptop computer, always remove the USB modem from the USB port to avoid any damage. (See page 22 for instructions on proper removal.)

14

Section 1B: Getting Started

Section 2A

Installing the Sprint Mobile Broadband

USB Modem

Getting Started

Installing the Sprint Connection Manager Software

Inserting and Removing the Sprint Mobile Broadband USB Modem

Activating Your Sprint Mobile Broadband USB Modem

This section guides you through the steps necessary to install your Sprint Mobile Broadband USB modem and make it operational on your computer.

Section 2A: Installing the Sprint Mobile Broadband USB Modem 15

Getting Started

Before you can use your Sprint Mobile Broadband USB modem, you must:

1.Install the Sprint Connection Manager software, located on the installation CD, onto your computer.

Note: Before installing your new software, delete or uninstall any previously existing modem or dialer software from your system.

Do not connect the device to your computer until you have installed the Sprint Connection Manager software onto your computer or until instructed to do so by the installation CD.

2.Connect the USB modem to your computer’s USB port. Windows will detect the device and automatically install the necessary device drivers.

Note: A driver is software that forms the interface between a device (such as the Sprint Mobile Broadband USB modem) and the operating system on your computer.

3.Launch the Sprint Connection Manager software application.

4.Activate your Sprint Mobile Broadband USB modem and Sprint account, unless the device was preactivated. If your device has not previously been activated, the Activation Wizard will automatically launch and guide you through the process.

16 Section 2A: Installing the Sprint Mobile Broadband USB Modem

System Requirements

The Sprint Mobile Broadband USB modem is supported on the following operating systems:

Windows® 2000

Windows® XP

To install and run the Sprint Mobile Broadband USB modem and accompanying software, your system requires these minimum resources:

CPU

Pentium (166 MHz or higher)

 

 

Interface

USB port

 

 

Communications

2 available; one modem and

Ports

one serial

 

 

Optical Drive

CD-ROM

 

 

I/O Resources

1 IRQ, 4096 bytes I/O space

 

 

Memory

32 MB

 

 

Disk Space

14 MB

 

 

Section 2A: Installing the Sprint Mobile Broadband USB Modem 17

InstallingtheSprintConnectionManager

Software

Follow the instructions below to install the Sprint Connection Manager software from the installation CD. This process requires you to restart your computer at the end of the installation; therefore, we recommend that you quit all open applications before you begin installation. The Sprint Connection Manager software automatically determines your computer’s operating system and installs all appropriate software.

Note: You may be required to log in with administrative privileges depending on your operating system to install the Sprint Connection Manager software.

Installing the Sprint Connection Manager software and the Sprint Mobile Broadband USB modem driver:

1.Insert the installation CD into your CD-ROM drive. The Setup program should start automatically. If the Setup program does not launch, select Start > Run and enter d:\Autorun.exe, where d is your CD-ROM drive letter.

2.Select Install Sprint Mobile Broadband (Novatel Wireless). (The InstallShield® Wizard will start and guide you through the installation process.)

3.Use the Next and Back buttons to navigate through the installation wizard, noting the following:

In order to continue with the installation, you must select “I accept the terms of the License Agreement.”

Select the default option, Sprint Mobile Broadband USB Modem by Novatel Wireless, Inc., if prompted, and click Next.

Please wait a few minutes while the software installs.

18 Section 2A: Installing the Sprint Mobile Broadband USB Modem

Note: You may also be given the option of selecting the BytemobileTM Optimization Client feature at this time. This option provides increased speeds and enhanced graphics to further improve your experience with image and data optimization in an easy-to-use visual interface. If this option is available you may place a check mark in the check box to add Bytemobile Optimization.

4.Skip to step 7 if you did not check the Bytemobile Optimization Client option from the Sprint Connection Manager installation screen (see Note above).

5.If you chose to install the Bytemobile Optimization Client, the Installshield Wizard and ByteMobile Optimization Welcome window appear. Click Next and wait a few moments for the software to install.

6.Now click Finish to complete installation of Bytemobile.

7.Click Restart or Finish to complete installation of the Sprint Connection Manager software. Once the installation

procedure is complete and you have rebooted your computer (either automatically or manually), launch Sprint Connection Manager by clicking on the Sprint Mobile Broadband (Novatel Wireless) desktop icon.

8.Sprint Connection Manager starts and the Insert your device... dialog appears. (Do not connect the device until instructed to do so by Sprint Connection Manager software.)

Section 2A: Installing the Sprint Mobile Broadband USB Modem 19

9.Insert the USB connector into your computer’s USB port. (See page 22 for complete instructions on proper insertion and removal.)

Note: Sprint Connection Manager will check to ensure you have the latest firmware installed. If there is a new firmware release for the software, the “Firmware Update” pop-up dialog will appear. See “Firmware Updates” in this section, beginning on page 21.

10.Please wait a few moments while Windows automatically installs the necessary drivers for this device. A series of Found New Hardware messages appear and the Found New Hardware Wizard launches.

11.If your USB modem has not been activated, the Activation Wizard automatically launches and guides you through the activation process. (For account activation information, see Section 1B, Getting Started With Your Sprint Mobile Broadband USB Modem beginning on page 11.)

12.Windows detects the new hardware (Sprint Mobile Broadband USB modem) and installs the necessary drivers. The Add New Hardware Wizard or Found New Hardware

Wizard launches, depending on your operating system. (For additional information about driver installation, see “Reinstalling the Sprint Mobile Broadband USB Modem Driver” on page 64.)

13.Follow the prompts to allow the wizard to install the drivers.

14.Click OK when you are notified that the installation is complete.

On completion of this step, the Sprint Connection Manager software and the Sprint Mobile Broadband USB modem driver are installed and you can proceed to activate your USB modem

20 Section 2A: Installing the Sprint Mobile Broadband USB Modem

(if it has not already been activated). See “Activating Your Sprint Mobile Broadband USB Modem” on page 25.

Note: During this time, the Sprint Connection Manager message area displays “Updating Hardware” and the Go button is disabled.

Firmware Updates

The first time you attempt to connect your USB modem to your computer, Sprint Connection Manager will check to ensure you have the latest firmware installed. If Sprint Connection Manager detects that your USB modem needs to be updated a “Firmware Update” pop-up dialog appears.

To update firmware

1.If you are using a laptop, the AC power adapter must be plugged into your computer before proceeding.

2.Click OK to launch the firmware update utility and update the firmware in your USB modem. The software installation begins. This process takes approximately five minutes. You may stop the installation at any time by clicking Cancel.

Caution: Do not disconnect the device from your computer until the installation process is complete. Failure to complete the process may result in serious errors.

3.Once the firmware has been successfully downloaded, a confirmation screen appears. Click OK to return to the Sprint Connection Manager main user interface.

4.When the firmware update is completed, it will reset the USB modem. Please wait a few minutes to initialize the USB modem from the Sprint network. If the USB modem has not been activated, it will automatically launch the Sprint Vision Activation Wizard.

Section 2A: Installing the Sprint Mobile Broadband USB Modem 21

Note: During this time, the Sprint Connection Manager message area displays “Updating Hardware” and the Go button is disabled.

Once the USB modem is provisioned successfully, it will start IOTA (Internet Over-the-Air) Activation to update your user profile from the network settings. If the USB modem is not provisioned or out of the Sprint coverage area, the Sprint Connection Manager user interface will display “Mobile Broadband: Searching for service...”.

Inserting and Removing the Sprint Mobile

Broadband USB Modem

Inserting the Sprint Mobile Broadband USB Modem

Before you connect the device, you must first install the Sprint Connection Manager software (see page 18 in this section). Once you have completed the software installation procedure, you may insert your device into your computer’s USB port.

Note: An external USB extension cable is included for your convenience. This accessory (not required for use with the device) is ideal for using USB devices in hard-to-reach and overcrowded spaces, a common situation with many computers, relieving strain on your ports and allowing you to use additional USB devices with convenience.

The USB extension cable, when used with your device, frees up space around the USB port area. See “Using the External USB Extension Cable” on page 23.

22 Section 2A: Installing the Sprint Mobile Broadband USB Modem

When you connect the device, the following should occur:

The USB modem is powered as soon as you connect it to the computer’s USB port.

The LED indicator on the device lights up, blinks, and turns solid green.

The Sprint Connection Manager software starts (unless the auto-launch feature has been disabled).

Note: The Sprint Mobile Broadband USB modem also contains an antenna that can be used for better coverage; this is an integral part of the device. To use this feature, flip open the device's antenna by gently gripping the top right side of the external cover with your forefinger.

Using the External USB Extension Cable

To use the USB cable:

1.Plug one end of the cable into the Sprint Mobile Broadband USB modem.

2.Plug the other end into an available USB port on your computer.

3.The device is powered as soon as the USB extension cable is connected to the appropriate USB port. (The LED indicator on the device will turn green.)

4.Launch Sprint Connection Manager and click Connect.

Section 2A: Installing the Sprint Mobile Broadband USB Modem 23

Turning Off the Sprint Mobile Broadband USB Modem

When the Sprint Mobile Broadband USB modem is connected to the computer, it has power and is trying to communicate with the network. To turn off the USB modem, Sprint Connection Manager must be closed.

Removing the Sprint Mobile Broadband USB Modem

1.Close Sprint Connection Manager if it is running. There are three ways to close the program:

Click the close icon on the interface.

– or –

Right-click the Sprint Connection Manager system tray icon and select Exit from the menu.

– or –

Click Menu in the upper left-hand corner of the Sprint Connection Manager window and select Exit.

24 Section 2A: Installing the Sprint Mobile Broadband USB Modem

2.Remove the USB connector from your computer’s USB port by gripping the USB modem on both sides and pulling straight out to avoid damaging the modem’s antenna.

Activating Your Sprint Mobile Broadband USB

Modem

The final step to making your USB modem operational is configuring it to use your account.

Tip: For an overview of account activation and configuration, see “Activating and Using Sprint Service” on page 13.

If you purchased a preactivated USB modem, this step is not necessary. Once the application software and driver are installed, the USB modem is ready for use.

Otherwise, you must use the Sprint Activation Wizard to activate and configure your account. Activation involves phoning Sprint Customer Service, exchanging information and entering your account information into the appropriate fields in the wizard.

Section 2A: Installing the Sprint Mobile Broadband USB Modem 25

To activate an account and configure your USB modem:

1.Connect the device to your computer. The Activation Wizard will launch automatically.

2.Click Next to begin the activation process. The wizard will guide you through the process.

Note: Sprint Connection Manager checks to ensure you have the latest firmware installed. If there is a new firmware release for the software, the “Firmware Update” pop-up dialog appears.

3.Please telephone Sprint Customer Service to set up your Sprint wireless network account.

If you will be using your Sprint Mobile Broadband USB modem primarily for business purposes, call

1-888-788-4727.

If your device is intended primarily for personal use,

call 1-888-715-4588.

You should have the following information available:

Your billing address

Your Social Security or Tax ID number

Your driver’s license number

Your device’s ESN (electronic serial number) (The ESN is printed on the device’s label and can also be displayed during the installation process.)

A pen and paper to write down your account information

Inform your Sprint Customer Service Specialist that you are activating a Sprint Mobile Broadband USB modem by Novatel Wireless, Inc. (Ovation U720). During this call, Sprint Customer Service will help you choose a service plan and guide you through the activation process.

26 Section 2A: Installing the Sprint Mobile Broadband USB Modem

4.Click Next when you are asked for your device’s ESN (electronic serial number). A third window will appear, which displays your device’s ESN in the top field.

5.Carefully repeat the ESN to the Sprint Customer Service representative. You will be given an activation code.

6.Enter the activation code into the bottom field of the window and click Next to continue to the next window.

7.Once the Sprint Customer Service representative has given you your device’s phone number (also called MDN), and MSID (IMSI_S) numbers, enter them in the top and bottom fields and click Next to continue.

8.A confirmation screen appears. Verify that your phone number (MDN) and MSID (IMSI_S) are correct. Be sure to write these numbers down for future reference. Click Yes to continue.

9.You have now successfully completed the activation process. Click Finish to exit the Sprint Activation Wizard.

Note: You may manually access the Activation Wizard from the Sprint Connection Manager submenu. See “Sprint Mobile Broadband - Novatel Wireless settings” on page 58.

On completion of this step, your USB modem is ready for use. Section 2B: Sprint Connection Manager Software, beginning on page 29, explains how to use the Sprint Connection Manager software to manage and monitor your connections.

Section 2A: Installing the Sprint Mobile Broadband USB Modem 27

28

Section 2B

Sprint Connection Manager Software

In This Section

The Sprint Connection Manager Software

The Sprint Connection Manager Software Window

LED Overview

System Tray Icons

Establishing and Terminating Connections

Sprint Connection Manager Software Menu Options and Settings

This chapter outlines the Sprint Connection Manager software interface for your computer, including the components of the main window, button usage, system tray icons, and more. Once you’ve mastered the basics here, you’ll be ready to begin using your USB modem.

Section 2B: Sprint Connection Manager Software

29

The Sprint Connection Manager Software

The Sprint Connection Manager software allows you to manage and monitor the connection between your Sprint Mobile Broadband USB modem and the CDMA network. Use the software to:

Determine your signal strength, roaming status, Sprint connection availability, and other network parameters.

Initiate data calls.

View call statistics.

Enable and disable features such as Always on Top (which allows you to set the device software to display in front of other application windows).

Set options related to Web messages, sounds played, and the lock code security feature (which you can use to prevent others from using your USB modem).

You must run the Sprint Connection Manager software anytime you use the USB modem unless you have configured the device to run in NDIS mode with Novatel Wireless, Inc. Network Adapter. (See “Novatel Wireless Network Adapter (NDIS)” on page 53.)

30

Section 2B: Sprint Connection Manager Software

Starting the Sprint Connection Manager Software

To launch the Sprint Connection Manager software:

Double-click the Sprint Mobile Broadband (Novatel Wireless) desktop icon, located on your desktop.

– or –

Select Start > Programs > Sprint > Novatel Wireless > Sprint Mobile Broadband (Novatel Wireless).

Depending on your settings in the Options window, the software starts automatically anytime you connect the Sprint Mobile Broadband USB modem.

Once you make a connection in the device software, you can launch whichever application you want to use (such as your Web browser or email application).

Use the close button in the upper-right corner of the interface to exit the software.

Section 2B: Sprint Connection Manager Software

31

The Sprint Connection Manager Software

Window

The Sprint Connection Manager software features its own Custom Main Interface (CMI) window. It includes the following components:

A Menu button in the upper-left corner

Minimize and Close buttons in the upper-right corner

A message area (the left portion of the display)

An indicator area (to the immediate right of the message area)

A button (“GO”) used to establish/cancel a connection

A Detail Drawer that displays the amount of data being transferred and received

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Section 2B: Sprint Connection Manager Software

About the Interface

The following application functions are available within the main window of the Sprint Connection Manager software:

Close: Closes the interface and exits the software.

Go: Initiates a connection.

Stop: Ends or cancels a connection.

Minimize: Minimizes the interface to System Tray Mode.

Menu: Provides access to tools and options settings.

Message Area: Displays “Insert your device...,” “Ready,” “Disconnect,” “Connect,” “Authenticating,” “Connecting,” or “Connected” states. Other connection messages may apply depending on your custom options. (See page 36.)

Image Compression (if applicable): Indicates that data and image compression is enabled for enhanced speed performance.

Transfer/Receive: Visual indicator of data activity.

Signal Strength: Visual indicator of signal strength.

Detail Drawer: Displays byte counter. Click “+” to expand and “-” to close.

Section 2B: Sprint Connection Manager Software

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