Teac VP-101N User Manual

TEAC VP-101N Rev 2

FREQUENTLY ASKED QUESTIONS May 11, 2010

1) What is the TEAC VP-101N Voice-Logger System?

VP-101N is a single channel voice-logging system, expandable to up to 24 units that
could be managed from one PC. VP-101N is the only voice-logging solution in its
class that features Ethernet / LAN access for expandability and scalability. It is
Network-attached and could work as part of a total solution / system configuration or
independently as an expandable single-channel voice-logger.

2) How many hours could be recorded with VP-101N?

VP-101N has an internal storage but it could use the server storage as well if needed.
It could record up to 130 hours on its internal storage.

3) What is the benefit of the internal storage if it could use the server storage to
record calls?

If the server is down or damaged, VP-101N will switch to the internal storage to
continue recording.

4) Does VP-101N use triggers?

Yes. There are 3-Mode triggers: VOX (Voice-operated recording), External and
Command triggers or a combination of the 3 modes.

5) Does VP-101N include any software to record and monitor calls?

Yes. VP-101N has a complete software suite included to record, log and monitor calls.

6) What does “Stereo speakers for voice differentiation and call monitoring”
mean on the brochure?

We meant two speakers (persons), as the conversation is always between at least 2
people (or more) and both can be speakers and listeners. VP-101N records one
speaker’s voice in the “Right” channel and the other in the “Left” channel which
makes it possible to play it in complete “Stereo”. This way it is easy to differentiate
the voices as they are recorded in stereo.

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7) What does “Tamper-Resistant mean on the brochure?

VP-101N has no ON/OFF recording switch on the unit itself to prevent tampering.
The recording can not be altered by the person who is being recorded.

8) What does “Monitors and records missed calls or disconnects” mean on the
brochure?

Some voice-logging systems lose the conversation recorded if the line is accidentally
lost or disconnected. With VP-101N all the conversation is recorded and saved even
if the line / phone is suddenly or unintentionally disconnected or power lost due to
other external factors.

9) What is the difference between 8 KHz and 24 KHz sampling for recordings?

Most voice-logging system record only in 8 KHz sampling which is the lowest quality
sound recording today. VP-101N records in 24 KHz which is the highest sound
quality available for recordings.

10) What is the application for having a LAN / Ethernet access?

VP-101N is the only single-channel voice-logging system in the market that offers
LAN access / Ethernet. The system could be expanded easily and quickly if needed
with centralized control. VP-101N is expandable and scalable due to its LAN access.
Up to 24 units can be managed from one PC alone. Competitor units operate through
USB connection only which is not expandable or scalable and is limited in its
applications. 24 units can be hooked-up to the same network or on a different
network.

11) What does it mean “Endless hours of recording” on the brochure?

VP-101N can record the data on both its internal storage and also on the server’s
storage if necessary. No other product in this category offers a similar feature as
competitors’ units store the recorded data on their internal storage alone (SD or
HDD) which is limited and risky. VP-101N can store the data on the server which
then can be searched and monitored from centralized location.

12) What is the “Fail-Safe” mode on VP-101N?

With the special “Fail-Safe” Mode on VP-101N, you can be assured that VP-101N will
continue to record even if the server storage has failed. VP-101N has a switch that
will sense the failure and will switch to internal storage for the recordings. No other
unit in its class offers this unique feature.

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13) Automatic Gain Control (AGC) - What is the input level / range?

Automatic Gain Control is manually adjusted as the voltage can vary by hand-sets.

14) Which data formats are supported by VP-101N?

“WAV” is the data format VP-101N supports but in several different compression
modes and it can be as small as MP3. Compression codec can be selected
( ADPCM / mu-Law/ A-Law / No Compression).

15) What is CTI Command for?

The CTI command is on VP-101N’s firmware and this can be used for “Record-on­demand” purpose. The application software will need to be developed.

16) What are the Alarm Conditions?

You can set this as below either by hour (no conversation) or by minute (lengthy
conversation):

- No conversation time (0 to 120hr)

- Long conversation time (0 to 120min)

17) Does VP-101N application software have SQL?

VP-101N uses “mdb” (Microsoft Access Data Base) format, not SQL at this time.

18) What is the “LOAD” of each device on the network when VP-101N sends
data for playback and/or storage via the network to which it is connected?

The LOAD on the network depends on the compression mode (CODEC) and
sampling frequency of VP-101N.

Minimum: 64 kbps (mono, ADPCM @ 8 KHz sampling)
Maximum: 768 kbps (stereo, no-compression @ 24 KHz sampling)

19) How does the VP-101N connect to the phones it records? Does it need a
logger patch?

It is not necessary to use a logger patch to record. It connects directly to the hand set.

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