Teac VP-101N User Manual

TEAC VP-101N	Rev 2
FREQUENTLY ASKED QUESTIONS	May 11, 2010

1) What is the TEAC VP-101N Voice-Logger System?

VP-101N is a single channel voice-logging system, expandable to up to 24 units that could be managed from one PC. VP-101N is the only voice-logging solution in its class that features Ethernet / LAN access for expandability and scalability. It is

Network-attached and could work as part of a total solution / system configuration or independently as an expandable single-channel voice-logger.

2) How many hours could be recorded with VP-101N?

VP-101N has an internal storage but it could use the server storage as well if needed. It could record up to 130 hours on its internal storage.

3) What is the benefit of the internal storage if it could use the server storage to record calls?

If the server is down or damaged, VP-101N will switch to the internal storage to continue recording.

4) Does VP-101N use triggers?

Yes. There are 3-Mode triggers: VOX (Voice-operated recording), External and Command triggers or a combination of the 3 modes.

5) Does VP-101N include any software to record and monitor calls?

Yes. VP-101N has a complete software suite included to record, log and monitor calls.

6) What does “Stereo speakers for voice differentiation and call monitoring” mean on the brochure?

We meant two speakers (persons), as the conversation is always between at least 2 people (or more) and both can be speakers and listeners. VP-101N records one speaker’s voice in the “Right” channel and the other in the “Left” channel which makes it possible to play it in complete “Stereo”. This way it is easy to differentiate the voices as they are recorded in stereo.

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7) What does “Tamper-Resistant mean on the brochure?

VP-101N has no ON/OFF recording switch on the unit itself to prevent tampering.

The recording can not be altered by the person who is being recorded.

8) What does “Monitors and records missed calls or disconnects” mean on the brochure?

Some voice-logging systems lose the conversation recorded if the line is accidentally lost or disconnected. With VP-101N all the conversation is recorded and saved even if the line / phone is suddenly or unintentionally disconnected or power lost due to other external factors.

9) What is the difference between 8 KHz and 24 KHz sampling for recordings?

Most voice-logging system record only in 8 KHz sampling which is the lowest quality sound recording today. VP-101N records in 24 KHz which is the highest sound quality available for recordings.

10) What is the application for having a LAN / Ethernet access?

VP-101N is the only single-channel voice-logging system in the market that offers LAN access / Ethernet. The system could be expanded easily and quickly if needed with centralized control. VP-101N is expandable and scalable due to its LAN access.

Up to 24 units can be managed from one PC alone. Competitor units operate through USB connection only which is not expandable or scalable and is limited in its applications. 24 units can be hooked-up to the same network or on a different network.

11) What does it mean “Endless hours of recording” on the brochure?

VP-101N can record the data on both its internal storage and also on the server’s storage if necessary. No other product in this category offers a similar feature as competitors’ units store the recorded data on their internal storage alone (SD or HDD) which is limited and risky. VP-101N can store the data on the server which then can be searched and monitored from centralized location.

12) What is the “Fail-Safe” mode on VP-101N?

With the special “Fail-Safe” Mode on VP-101N, you can be assured that VP-101N will continue to record even if the server storage has failed. VP-101N has a switch that will sense the failure and will switch to internal storage for the recordings. No other unit in its class offers this unique feature.

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13) Automatic Gain Control (AGC) - What is the input level / range?

Automatic Gain Control is manually adjusted as the voltage can vary by hand-sets.

14) Which data formats are supported by VP-101N?

“WAV” is the data format VP-101N supports but in several different compression modes and it can be as small as MP3. Compression codec can be selected

( ADPCM / mu-Law/ A-Law / No Compression).

15) What is CTI Command for?

The CTI command is on VP-101N’s firmware and this can be used for “Record-on- demand” purpose. The application software will need to be developed.

16) What are the Alarm Conditions?

You can set this as below either by hour (no conversation) or by minute (lengthy conversation):

-No conversation time (0 to 120hr)

-Long conversation time (0 to 120min)

17)Does VP-101N application software have SQL?

VP-101N uses “mdb” (Microsoft Access Data Base) format, not SQL at this time.

18) What is the “LOAD” of each device on the network when VP-101N sends data for playback and/or storage via the network to which it is connected?

The LOAD on the network depends on the compression mode (CODEC) and sampling frequency of VP-101N.

Minimum: 64 kbps (mono, ADPCM @ 8 KHz sampling)

Maximum: 768 kbps (stereo, no-compression @ 24 KHz sampling)

19) How does the VP-101N connect to the phones it records? Does it need a logger patch?

It is not necessary to use a logger patch to record. It connects directly to the hand set.

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