Siemens M440, M450 Troubleshooting Guide
SiemensMedical SolutionsGross
R630/R640; M440/M450
Troubleshooting Guide
System
TD
CELSIUS Workstation
1004927410140000101407971014326510143511101448211014518410281993
Print No.:
Replaces: TD00-400.840.10.02.02
TD00-400.840.10.03.02
© Siemens
The reproduction, transmission or use
of this document or its contents is not
permitted without express written
authority. Offenders will be liable for
damages. All rights, including rights
created by patent grant or registration
of a utility model or design, are
reserved.
English
Doc. Gen. Date: 02.08
2007
2 Revision / Disclaimer
1Revision / Disclaimer
Document revision level
The document corresponds to the version/revision level effective at the time of system
delivery. Revisions to hardcopy documentation are not automatically distributed.
Please contact your local Siemens office to order current revision levels.
Disclaimer
The installation and service of equipment described herein is to be performed by qualified
personnel who are employed by Siemens or one of its affiliates or who are otherwise
authorized by Siemens or one of its affiliates to provide such services.
Assemblers and other persons who are not employed by or otherwise directly affiliated
with or authorized by Siemens or one of its affiliates are directed to contact one of the
local offices of Siemens or one of its affiliates before attempting installation or service procedures.
R630/R640; M440/M450 TD00-400.840.10.03.02 Siemens
02.08 CS SD SP/CO
Page 2 of 32
Medical Solutions
Table of Contents 3
0Table of Contents
1 _______ General information______________________________________________ 5
Scope and purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Use of storage media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
About PC test software DIFS16P . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Integrated diagnosis modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2 _______ Indicators present on the device __________________________________ 11
Hard disk indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Power-on indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Drive indicator, e.g. DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Floppy disk indicator (optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3 _______ BIOS settings __________________________________________________ 17
BIOS settings for booting the DIFS tool from the PC . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Setting the boot sequence on R640/R630 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Setting the boot sequence on M440/M450 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Changing back to the original BIOS settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Setting the boot sequence on R640/R630 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Setting the boot sequence on M440/M450 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4 _______ Troubleshooting with BIOS_______________________________________ 20
Information about fans, power supply and lithium battery . . . . . . . . . . . . . . . . . . . . . . . 20
R630/R640 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
M440 / M450 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
5 _______ Troubleshooting with DIFS16P ____________________________________ 22
Starting the DIFS tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Run diagnosis level 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Run diagnosis level 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Evaluation of the results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Known issues in troubleshooting the Celsius PCs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Defective hard disk not detected by DIFS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
BIOSLOG-Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
6 _______ Cleaning ______________________________________________________ 27
General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Important notes on installing and removing boards and components . . . . . . . . . . . 27
Preparatory work steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Special notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Siemens TD00-400.840.10.03.02 R630/R640; M440/M450
Medical Solutions
02.08 CS SD SP/CO
Page 3 of 32
4 Table of Contents
7 _______ Changes to previous version _____________________________________ 31
R630/R640; M440/M450 TD00-400.840.10.03.02 Siemens
02.08 CS SD SP/CO
Page 4 of 32
Medical Solutions
General information 5
Scope and purpose 0
1- 1General information
This document describes the hardware troubleshooting procedure for Celsius R630/R640
and M440/M450 computers using the BIOS functionality and the "DIFS16P (Diagnosis
Inventory Feedback in Service 16 bit)" PC diagnostic SW.
Siemens TD00-400.840.10.03.02 R630/R640; M440/M450
Medical Solutions
02.08 CS SD SP/CO
Page 5 of 32
6 General information
Use of storage media 1.1
NOTE
Use medical grade CD-Rs and DVD-Rs only.
Medical grade media are available through the Siemens representative.
For further information about the handling of storage media,
see the corresponding Operator Manual of the system.
R630/R640; M440/M450 TD00-400.840.10.03.02 Siemens
02.08 CS SD SP/CO
Page 6 of 32
Medical Solutions
General information 7
Requirements 1.2
Service on Celsius R630/R640 and M440/M450 systems may be performed only by CSEs
who have:
• completed a product training course which has the Celsius PC component included or a
web based training for Celsius PCs.
• "DIFS16P" HW diagnostic SW, available as service tool at CSML Stock (P/N: 102 81
993, DIFS PC test tool).
• Standard service tool kit.
• Replacement of parts:
- TD00- 400.841.01... (for R630)
- TD00- 400.841.10... (for R640)
- TD00- 400.841.40... (for M440/M450)
• Static Dissipative Field Service Kit.
Siemens TD00-400.840.10.03.02 R630/R640; M440/M450
Medical Solutions
02.08 CS SD SP/CO
Page 7 of 32
8 General information
About PC test software DIFS16P 1.3
The DIFS16P PC (Diagnosis Inventory Feedback in Service 16 bit) diagnostic tool is a
SW-independent tool to check the PC hardware.
It is self booting from CD, and has its own operating system.
A "Burn-In Test" is possible.
Predefined test scripts are defined for a "Quick Test".
Test results are not intended to be stored on PC or other removable devices.
NOTE
The goal of the tests featured by this tool is to decide
whether to:
• Change single HW components
• Change the complete HW
• Reload SW on the existing HW
DIFS16P can be controlled by mouse or keyboard.
To navigate with the keyboard, use the arrow keys or the highlighted hotkeys which are
activated by the "Alt"-Key (in DIAGNOSIS Configure, for example: to set the level of a test
to level 2 use the combination Alt+2).
To switch between the navigation and the worktop use the left and right arrow keys.
Levels 0
The Test and Diagnosis Tool DIFS16P has 4 major characteristics.
¹ It provides information about the hardware inventory and it offers testing and
diagnosis functionality in different degrees of inspection.
¹ It offers a short, general test suite named "Level 1" to help you find out which
component is defective, checking basic functionality.
This level has a maximum duration of 5 minutes (hardware dependent).
¹ It offers another test suite named "Level 2," whose purpose is to test at a higher
degree of inspection.
This level is quality oriented and therefore takes more time.
¹ You can also choose "Level 3" in the "Configured Diagnosis," which tests at the
deepest level.
To run a test several times, you can specify "Cycles" in the "Configured Diagnosis" menu.
Integrated diagnosis modules 0
System board
Analyzes runtime, post or other error logs via BIOS
R630/R640; M440/M450 TD00-400.840.10.03.02 Siemens
02.08 CS SD SP/CO
Page 8 of 32
Medical Solutions
General information 9
Real time clock
Analyses the real time clock
System monitoring
Thermal control and fan diagnostics
Processor
Processor diagnostic: this operates with a number of different mathematical functions
Memory
Memory/second level cache test:
Level 1 is configured to run a maximum of 5 min in butterfly test mode.
Level 2 is configured to run on 100% of the memory with the butterfly test and the random
sequence test.
Level 3 is configured to run on 100% of the memory with the alternate block test, line
bounce test, random block test, random address test, butterfly test, and random sequence
test.
Graphics
Checks the video memory chips with several patterns.
Hard disk
Read-only test for IDE and SCSI hard disk drives.
Level 1 is configured to run for a maximum of 2 min of reading.
Level 2 makes a 20-minute read test and then starts the smart self test.
Level 3 is configured to run on 100% of the hard disks. It starts the smart, short, and
extended tests.
Optical drives
CD/DVD test, using MSCDEX (IDE and SCSI).
Mouse
Diagnostic for PS2/USB mouse via reset/enable/disable/interface-test.
Serial and parallel port
Serial/parallel port register diagnostics
Firewire IEEE 1394
Tests communication with all firewire devices attached.
Keyboard
Diagnostic for PS2/USB keyboard via reset/enable/disable/interface-test.
Siemens TD00-400.840.10.03.02 R630/R640; M440/M450
Medical Solutions
02.08 CS SD SP/CO
Page 9 of 32
10 General information
LAN adapter
Uses 3rd-party LAN test tool of the LAN chip manufacturer to test the LAN adapters.
USB inventory check
On supported hardware, the connected USB devices are shown in the "Current Inventory".
R630/R640; M440/M450 TD00-400.840.10.03.02 Siemens
02.08 CS SD SP/CO
Page 10 of 32
Medical Solutions
Loading...