Siemens C470 IP, C475 IP User Guide

s

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Issued by
Siemens Home and Offi ce Communication Devices GmbH & Co. KG
Schlavenhorst 66
D-46395 Bocholt

© Siemens Home and Offi ce Communication Devices GmbH & Co. KG 2007
All rights reserved. Subject to availability.
Rights of modifi cation reserved.

www.siemens.com/gigaset

Gigaset C470 IP / C475 IP

Gigaset

The handset at a glance

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The handset at a glance

17

16

15
14
13

12

11
10

9

8

Handset keys

1 Display in idle status (example)
2 Charge status of the batteries

e V U (1/3 charged to fully charged)
= flashes: batteries almost flat
e V U flashes: batteries charging

3 Display keys (page 33)
4 Message key

Opens calls and message lists
Flashes: new message or new call

5 End call key, On/Off key

End call, cancel function, go back one menu
level (press briefly), back to idle status (press
and hold), activate/deactivate handset
(press and hold in idle status)

ÐÃV

INT 1

15.11.07 09:45

INT SMS

6 Hash key

Keypad lock on/off (press and hold,
page 31)
Switch between upper/lower case letters
and digitsfor text input (page 160)

7 Call-by-call list key (not for VoIP)

Open call-by-call list

8 Microphone
9 Recall key

Fixed line network:
enter flash (press briefly)

1

2

3

4

5

6

7

insert a pause (press and hold)
VoIP: enter Flash (adjustable, page 133)

10 Star key

Idle status: ringer tones on/off (press and
hold)
Fixed line network: switch between dial
pulsing/touch tone dialling
Editor: open special characters table

11 Connection socket for headset (page 21)
12 Key 1 (press and hold)

Answer machine (Gigaset C475 IP only)/
call network mailbox

13 Tal k key

Accept call, open last number redial list
(press briefly in idle status), select connec­tion type and start dialling (press briefly/
press and hold after entering the number,
page 26)
SMS editor: send SMS

14 Handsfree key

Change between speaker/handsfree mode
Lights up: handsfree talking activated
Flashes: incoming call

15 Control key (page 32)
16 Answer machine icon

(Gigaset C475 IP)
Answer machine switched on;
Flashes: answer machine is recording a mes­sage or is being operated by another inter­nal party

17 Signal strength

Ò Ñ i (low to high)
| flashes: no reception

1

The base station at a glance

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The base station at a glance

1

Base station key

1 Paging key

Lights up:
LAN connection active (phone is connected
to router)
Flashes:
data transfer to LAN connection
Press briefly:
start paging (page 89), display IP address on
handset
Press and hold:
set base station to registration mode
(page 88)

2

Contents

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Contents

The handset at a glance . . . . . . . . 1

The base station at a glance . . . . 2

Safety precautions . . . . . . . . . . . . 6

Gigaset C470 IP/C475 IP –

More than just a telephone . . . . . 8

VoIP –

making calls via the Internet . . . . 9

First steps . . . . . . . . . . . . . . . . . . . 10

Pack contents . . . . . . . . . . . . . . . . . . . 10

Setting up the handset for use . . . . . . 10

Installing the base station . . . . . . . . . 13

Connecting the base station . . . . . . . 14

Making settings for VoIP telephony . . 16

Belt clip and headset . . . . . . . . . . . . . 21

Menu trees . . . . . . . . . . . . . . . . . . 22

Phone menu . . . . . . . . . . . . . . . . . . . . 22

Web configurator menu . . . . . . . . . . . 25

Making calls with VoIP and the

fixed line network . . . . . . . . . . . . 26

Making an external call . . . . . . . . . . . 26

Ending a call . . . . . . . . . . . . . . . . . . . . 28

Accepting a call . . . . . . . . . . . . . . . . . 29

Calling Line Identification . . . . . . . . . 29

Handsfree talking . . . . . . . . . . . . . . . . 30

Muting the handset . . . . . . . . . . . . . . 31

Operating the handset . . . . . . . . 31

Activating/deactivating the handset . 31
Activating/deactivating the

keypad lock . . . . . . . . . . . . . . . . . . . . . 31

Control key . . . . . . . . . . . . . . . . . . . . . 32

Display keys . . . . . . . . . . . . . . . . . . . . 33

Reverting to idle status . . . . . . . . . . . . 33

Menu guidance . . . . . . . . . . . . . . . . . 34

Correcting incorrect entries . . . . . . . . 34

VoIP telephony via Gigaset.net . 35

Search for subscribers in the Gigaset.net

directory . . . . . . . . . . . . . . . . . . . . . . . 36

Entering, editing and deleting

own entry . . . . . . . . . . . . . . . . . . . . . . 38

Calling a Gigaset.net subscriber . . . . . 38

Network services – fixed line . . 39

Settings for all calls . . . . . . . . . . . . . . . 39

Functions during a call . . . . . . . . . . . . 40

Network services – VoIP . . . . . . 41

Settings for all calls . . . . . . . . . . . . . . . 41

Functions during a call . . . . . . . . . . . . 42

Using the directory and lists . . 43

Directory/call-by-call list . . . . . . . . . . . 43

Last number redial list . . . . . . . . . . . . 47

Opening lists with the message key . . 48

Making cost-effective calls . . . . 51

SMS (text messages) . . . . . . . . . 52

Writing/sending an SMS . . . . . . . . . . . 53

Receiving an SMS . . . . . . . . . . . . . . . . 56

Notification by SMS . . . . . . . . . . . . . . . 58

SMS mailboxes . . . . . . . . . . . . . . . . . . 59

Setting SMS centres . . . . . . . . . . . . . . 61

SMS on a PABX . . . . . . . . . . . . . . . . . . 62

Activating/deactivating SMS function . 62

SMS troubleshooting . . . . . . . . . . . . . 62

Operating the base station answer

machine . . . . . . . . . . . . . . . . . . . 64

Operation via the handset . . . . . . . . . 64

Activating/deactivating call screening 69

Setting up the answer machine . . . . . 70

Resetting fast access for the

answer machine using key 1 . . . . . . . 71

Operating when on the move

(remote operation) . . . . . . . . . . . . . . . 71

E-mail notifications . . . . . . . . . . 73

Opening the incoming mail list . . . . . 73

View the message header of

an e-mail . . . . . . . . . . . . . . . . . . . . . . . 75

View e-mail sender's address . . . . . . . 75

Messenger . . . . . . . . . . . . . . . . . 76

Establishing a connection,

going online . . . . . . . . . . . . . . . . . . . . 77

Changing/checking your personal status,

going offline . . . . . . . . . . . . . . . . . . . . 78

Opening the buddy list . . . . . . . . . . . . 79

Receiving messages . . . . . . . . . . . . . . 81

Writing and sending messages . . . . . . 83

Calling a buddy . . . . . . . . . . . . . . . . . . 84

Self-help with errors . . . . . . . . . . . . . . 85

3

Contents

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Using the network mailbox . . . . 86

Configuring fast access for the network

mailbox . . . . . . . . . . . . . . . . . . . . . . . . 86

Network mailbox message . . . . . . . . . 87

Using several handsets . . . . . . . . 88

Registering handsets . . . . . . . . . . . . . 88

De-registering handsets . . . . . . . . . . . 89

Locating a handset ("paging") . . . . . . 89

Changing a handset's internal number 90

Changing the name of a handset . . . . 90

Making internal calls . . . . . . . . . . . . . 91

Using a handset as a room monitor . . 93

Handset settings . . . . . . . . . . . . . 95

Changing the display language . . . . . 95

Setting the display . . . . . . . . . . . . . . . 95

Setting the screen picture . . . . . . . . . 96

Setting the display backlight . . . . . . . 96

Quick access to functions . . . . . . . . . . 97

Activating/deactivating

auto answer . . . . . . . . . . . . . . . . . . . . 97

Changing the handsfree/earpiece

volume . . . . . . . . . . . . . . . . . . . . . . . . 98

Changing ringer tones . . . . . . . . . . . . 99

Activating/deactivating advisory

tones . . . . . . . . . . . . . . . . . . . . . . . . . 100

Setting the alarm clock . . . . . . . . . . . 101

Restoring the handset to the factory

settings . . . . . . . . . . . . . . . . . . . . . . . 102

Base station settings . . . . . . . . 103

Protecting against unauthorised

access . . . . . . . . . . . . . . . . . . . . . . . . 103

Restoring the base station to the

factory settings . . . . . . . . . . . . . . . . . 103

Activating/deactivating music

on hold . . . . . . . . . . . . . . . . . . . . . . . 104

Activating/deactivating repeater

mode . . . . . . . . . . . . . . . . . . . . . . . . 104

Setting the default connection . . . . 105

Updating the base station firmware 105

Making VoIP settings . . . . . . . 106

Using the connection assistant . . . . 107

Changing settings without the

connection assistant . . . . . . . . . . . . . 107

Setting the phone's IP address

in LAN . . . . . . . . . . . . . . . . . . . . . . . . 109

Activating/deactivating display of

VoIP status messages . . . . . . . . . . . . 110

Checking the base station MAC

address . . . . . . . . . . . . . . . . . . . . . . . 110

Operating the base station

on the PABX . . . . . . . . . . . . . . . 111

Changing the dialling mode . . . . . . . 111

Setting recall . . . . . . . . . . . . . . . . . . . 111

Setting pauses . . . . . . . . . . . . . . . . . . 111

Switching temporarily to touch tone

dialling (DTMF) . . . . . . . . . . . . . . . . . 112

Web configurator . . . . . . . . . . . 113

Configuring the phone via your PC . . 113
Connecting PC with Web

configurator . . . . . . . . . . . . . . . . . . . 113

Logging in, setting the Web configurator

language . . . . . . . . . . . . . . . . . . . . . . 114

Logging off . . . . . . . . . . . . . . . . . . . . 114

Structure of the Web pages . . . . . . . 115

Opening Web pages . . . . . . . . . . . . . 117

Setting phone with

Web configurator . . . . . . . . . . . . . . . 117

IP Configuration . . . . . . . . . . . . . . . . 118

Configuring telephone connections . 120
Optimising voice quality for

VoIP connections . . . . . . . . . . . . . . . . 127

Assigning send and receive numbers to

handsets . . . . . . . . . . . . . . . . . . . . . . 130

Assigning answer machine receive

numbers (Gigaset C475 IP) . . . . . . . . 131

Call Forwarding to activate

VoIP connections . . . . . . . . . . . . . . . . 132

Setting DTMF signalling for VoIP . . . 132
Defining recall key functions for VoIP

(hook flash) . . . . . . . . . . . . . . . . . . . . 133

Defining local communication ports

for VoIP . . . . . . . . . . . . . . . . . . . . . . . 133

Configuring call forwarding via VoIP 134

Setting Area Code Predialling . . . . . . 134

Defining dialling plans –

cost control . . . . . . . . . . . . . . . . . . . . 135

Loading and deleting directories to/

from the PC . . . . . . . . . . . . . . . . . . . . 137

Saving messenger access data . . . . . 139

Making e-mail settings . . . . . . . . . . . 141

4

Activating/deactivating info services 142

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Defining the server for firmware updates,

starting the update . . . . . . . . . . . . . . 142

Activating/deactivating the automatic

version check . . . . . . . . . . . . . . . . . . 143

Activating VoIP status message

display . . . . . . . . . . . . . . . . . . . . . . . . 144

Copy date and time from time server 144

Querying the phone status . . . . . . . 145

Appendix . . . . . . . . . . . . . . . . . 146

Care . . . . . . . . . . . . . . . . . . . . . . . . . 146

Contact with liquid . . . . . . . . . . . . . 146

Questions and answers . . . . . . . . . . 146

Checking service information . . . . . 153

Service (Customer Care) . . . . . . . . . 154

Authorisation . . . . . . . . . . . . . . . . . . 155

Warranty certificate . . . . . . . . . . . . . 155

Specifications . . . . . . . . . . . . . . . . . . 156

Icons . . . . . . . . . . . . . . . . . . . . . . . . . 157

Example of a menu input . . . . . . . . . 158

Example of multiple line input . . . . . 159

Writing and editing text . . . . . . . . . . 160

Gigaset C470 IP/C475 IP –

Free software . . . . . . . . . . . . . . . . . . 162

Accessories . . . . . . . . . . . . . . . 169

Glossary . . . . . . . . . . . . . . . . . . 172

Index . . . . . . . . . . . . . . . . . . . . . 184

Contents

5

Safety precautions

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Safety precautions

Warning:

Read the safety precautions and the user guide before use.
Explain their contents and the potential hazards associated with using the telephone to your children.

Only use the mains adapter supplied, as indicated on the underside of the base

$

station or charging cradle.

Only use the recommended, rechargeable batteries (page 156), i.e. never
use a conventional (non-rechargeable) battery or other battery types as this
could result in significant health risks and personal injury.

Batteries should not be disposed of in general household waste. Observe the
local waste disposal regulations, details of which can be obtained from your
local authority or the dealer you purchased the product from.

The operation of medical appliances may be affected. Be aware of the technical
conditions in your particular environment, e.g. doctor's surgery.

Do not hold the rear of the handset to your ear when it is ringing or when the
handsfree function is activated. Otherwise you risk serious and permanent dam­age to your hearing.

The handset may cause an unpleasant humming noise in hearing aids.

Do not install the base station or charging cradle in bathrooms or shower rooms.
The handset, base station and charging cradle are not splashproof (page 146).

Do not use the phone in environments with a potential explosion hazard,
e.g. paint shops.

ƒ

6

If you give your Gigaset to someone else, make sure you also give them the user
guide.

Please remove faulty base stations from use or have them repaired by Siemens
Service, as they could interfere with other wireless services.

All electrical and electronic equipment must be disposed of separately from gen­eral household waste using the sites designated by local authorities.

If a product displays this symbol of a crossed-out rubbish bin, the product is sub­ject to European Directive 2002/96/EC.

The appropriate disposal and separate collection of used equipment serve to
prevent potential harm to the environment and to health. They are a require­ment for the re-use and recycling of used electrical and electronic equipment.

For further information on disposing of your used equipment, please contact
your local authority, your refuse collection service or the dealer you purchased
the product from.

Warning:

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When the keypad lock is active, you cannot call emergency numbers.

Please note:

Not all of the functions described in this user guide are available in all countries.

Safety precautions

7

Gigaset C470 IP/C475 IP – More than just a telephone

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Gigaset C470 IP/C475 IP – More than just a telephone

Your phone lets you make calls both via the fixed line network and (cost effectively) via the
Internet (VoIP) without using a PC. – Your phone can do much more besides:

u Press a button each time you make a call to indicate whether you want to call via the

fixed line network or the Internet (page 26).

u Register up to six handsets on your base station. With your base station, you can simul-

taneously conduct two calls via VoIP and one call via the fixed line network.

u Multiline: Create up to six VoIP accounts with different VoIP providers. Together with

your fixed line number and the Gigaset.net number, your phone can then be reached
via up to eight different phone numbers.

u Assign each handset its own VoIP number as a send and receive number. If a member

of your family is called on their VoIP number, only their handset will ring (page 130).

u You can also use the VoIP accounts with different providers for cost control purposes.

When dialling, specify the VoIP connection/the VoIP account you want to use for its
lower rates (page 27).

u Setting dialling plans for phone numbers or area codes enables you to automate the

selection of the most cost-effective VoIP connection (page 135).

u Determine which of your phone numbers should be answered by the Gigaset C475 IP

answer machine (page 131).

u Use Gigaset.net for VoIP calls. Connect your phone to the mains power supply and the

Internet, and enjoy free phone calls on Gigaset.net – without making any further set­tings (page 35).

u Configure the phone connection for VoIP without a PC. Your phone's connection assist-

ant downloads general data about your VoIP provider from the Internet and guides you
through entering your personal data (VoIP/SIP account). This makes it easy for you to
start using VoIP (page 16).

u If necessary, make any further VoIP settings on a PC. The phone features a Web interface

(Web configurator) that can be accessed via your PC's Web browser (page 113).

u Use instant messaging on your handset. Go online and see which of your messenger

contacts (buddies) are also online. Exchange SMS messages with your buddies or simply
give them a call (page 76). A free messenger account is already set up for you on the
Gigaset.net Jabber server (page 140).

u Let your phone tell you, without requiring a PC, about new e-mail messages in your

mailbox (page 73). Use your handset to delete old e-mail messages from your mailbox.

u Make sure your phone is always up-to-date. Keep yourself informed about firmware

updates on the Internet and download them onto your phone (page 105).

Your Gigaset C470 IP/C475 IP has a protected operating system that offers increased security
against viruses from the Internet.

Enjoy using your new phone!

8

VoIP – making calls via the Internet

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VoIP –
making calls via the Internet

With VoIP (Voice over Internet Protocol), your calls are not made via a fixed connection as
in the telephone network, but rather they are transmitted via the Internet in the form of
data packets.

You can take advantage of all the benefits of VoIP with your phone:

u You can make cost-effective calls in high voice quality with callers on the Internet, the

fixed line network or the mobile phone network.

u VoIP providers will give you personal numbers, with which you can be reached from the

Internet, the fixed line network and any mobile phone network.

To be able to use VoIP, you need the following:

u A broadband Internet connection (e.g. DSL) with flat rate (recommended) or volume-

based price.

u Internet access, i.e. you need a router that will connect your phone to the Internet.

You can find a list of recommended routers on the Internet at:
www.siemens.com/gigasetcustomercare
Once you are on the Web page, open the FAQ page and select "Gigaset C470 IP" or

"Gigaset C475 IP". Search for "Router", for example.

u Access to the services of a VoIP provider. You can open up to six accounts with different

VoIP providers.

9

First steps Pack contents

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First steps

Pack contents

The pack contains:

u one Gigaset C470 IP/C475 IP base station
u one Gigaset C47H handset
u one mains adapter for the base station
u one charging cradle incl. mains adapter
u one phone cable
u one Ethernet cable (LAN cable)
u two batteries
u one battery cover
u one belt clip
u one quick guide

Firmware updates:

Whenever there are new or improved functions for your Gigaset C470 IP/C475, base station firmware
updates will be made available for you to download to your phone (page 105). If this results in oper­ational changes to your phone, a new version of this user guide will be published on the Internet at
www.siemens.com/gigaset

Setting up the handset for use

The display is protected by a plastic film. Please remove the protective film!

Inserting the batteries

Warning:

Only use rechargeable batteries (page 156) recommended by Siemens Home and Office Communi­cation Devices GmbH & Co. KG. Never use a conventional (non-rechargeable) battery or other battery
types as this could result in significant health risks and personal injury. For example, the batteries
could explode. The phone could also malfunction or be damaged as a result of using batteries that
are not of the recommended type.

10

Setting up the handset for use First steps

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¤ Insert the batteries the right way round (see figure).

The polarity is indicated in/on the battery compartment.

The handset switches on automatically. You will hear a confirmation tone.

Closing the battery cover

¤ First insert the battery cover at the top.
¤ Then press the cover until it clicks into place.

Opening the battery cover

¤ Place your fingertip in the cavity on the casing and pull the battery cover upwards.

Connecting the charging cradle

The charging cradle is designed to be operated in enclosed, dry areas at temperatures
ranging from +5 °C to +45 °C.

Instructions on how to connect the charging cradle and mount it on the wall (if required)
can be found at the end of this user guide.

¤ To charge the batteries, leave the handset in the charging cradle.

Please note:

– Only place the handset in the charging cradle that is intended for it.
– If the handset has turned itself off because the batteries are flat and is then placed in the charging

cradle, it will turn itself on automatically.

For questions and problems see page 146.

11

First steps Setting up the handset for use

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Initial charging and discharging of batteries

If the handset is activated, the flashing battery icon e in the top right of the display indi­cates that the batteries are being charged.

During handset operation, the battery icon indicates the charge status of the batteries
(page 1).

The correct charge status can only be displayed if the batteries are first fully charged and
discharged through use.

¤ To do this, leave the handset in the charging cradle without interruption until the bat-

tery icon stops flashing in the display (around 5 hours).

¤ Once the batteries are fully charged, remove the handset from the charging cradle and

do not put it back again until the batteries are fully discharged.

Please note:

After the first battery charge and discharge, you may place your handset in the charging cradle after
every call.

Please note:

u Always repeat the charging and discharging procedure if you remove the batteries from

the handset and reinsert them.

u The batteries may warm up during charging. This is not dangerous.
u After a while the charge capacity of the batteries will decrease for technical reasons.

Please note:

You will find explanations for the symbols and typographical conventions used in this user guide in
the appendix, page 157.

Setting the date and time

The date and time must be set in order to have the correct time for incoming calls and to
be able to use the alarm clock and calendar.

Please note:

The address of a time server on the Internet is stored on your telephone. The date and time are taken
from this time server provided that the base station is connected to the Internet and synchronisation
with the time server is activated (page 144). Manual settings are overwritten in this case.

If the date and time on the phone have not yet been set, the

12

§Time§ display key will appear.

Installing the base station First steps

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Manual setting:

You can use the menu at a later point to enter the date and time.

¤ Press §Time§ or open the v ¢ Ð Settings ¢ Date/Time menu.
¤ Change multiple line input:

Date:

Enter the day, month and year in 6-digit format, e.g. Q M  Q QM for
7/10/2007.

Time:

Enter hours and minutes as 4 digits, e.g. Q M  5 for 07:15 a.m.

§Save§ Press the display key

The date and time are shown in the handset's idle display (page 1).

Registering the handset to the base station

Your handset is registered to the base station by default.
Instructions on how to register additional handsets with the base station and make free

internal calls can be found from page 88.

Installing the base station

The base station is designed for use in closed, dry rooms with a temperature range of +5 °C
to +45 °C.

¤ Place or hang the base station in a central position in your flat or house.

You can find instructions on how to mount the base station on the wall at the end of this
user guide.

Please note:

u Never expose the telephone to heat sources, direct sunlight or other electrical appli-

ances.

u Protect your Gigaset from moisture, dust, corrosive liquids and vapours.

13

First steps Connecting the base station

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Connecting the base station

In order to be able to make calls with your phone via the fixed line network and via VoIP,
you must connect the base station to the fixed line and the Internet, see Figure 1.

Internet

1

4

1

LAN

3

2

Figure 1 Connecting the phone to the fixed line and the Internet

1 Internet connection:

Router and modem (shown here) or router with integrated modem.
2 Gigaset C470 IP or C475 IP base station
3 Gigaset C47H handset
4PC in LAN

Follow the steps in the order given below:

1. Connect the base station to the fixed line phone port

2. Connect the base station to the mains power supply

3. Connect the base station to the router

Fixed line network

14

Connecting the base station First steps

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Connecting the base station to the fixed line and the mains power supply

¤ Please first connect the phone jack and then the mains adapter, as shown below.

Push the cables into the cable duct.

1

2

1 Rear view of base station.
2 Phone jack with phone cord
3 Mains adapter 230 V

3

Please note:

u Keep the mains adapter plugged in at all times for operation, as the phone does not

work without mains connection.

u Only use the mains adapter and phone cord supplied.
u If you buy a replacement phone cord from a retailer, pay attention to the wiring of the

phone jack.

Correct phone jack assignment

1unused

3
2
1

4
5
6

2unused
3a
4b
5unused
6unused

You can now use your phone to make calls via the fixed line network and can be reached
on your fixed line number.

The answer machine on the Gigaset C475 IP has a standard announcementwhen recording
mode is active (page 64).

15

First steps Making settings for VoIP telephony

VoIPon www.voipon.co.uk [e-mail] Tel: [phone] Fax: [phone]

Connecting the base station to the router

For Internet access you need a router connected to the Internet via a modem (this may be
integrated in the router).

3

1

2

1 Side view of the base station
2 Network plug (LAN) with network cable
3 Network plug on the router

As soon as the cable connecting the phone and router is plugged in, the paging key lights
up on the front of the base station (page 2).

You can now establish VoIP connections within Gigaset.net (page 35).

Making settings for VoIP telephony

Before you can use the Internet (VoIP) to phone any other numbers on the Internet, the
fixed line network or the mobile phone network, you need the services of a VoIP provider
who supports the VoIP SIP standard.

Precondition: You have registered with such a VoIP provider (e.g. via your PC) and set up
at least one VoIP account.

The following phone settings are necessary in order for you to use VoIP. You can obtain the
following information from your VoIP provider:

u Your user name with the VoIP provider, if this is required by the VoIP provider
u You r regi s tratio n name
u Your password with the VoIP provider
u VoIP provider general settings

The connection assistant will help you with the settings.

Starting the connection assistant

Precondition: The base station is connected to the mains power supply and a router. Your
router is connected to the Internet (page 16).

Tip: Leave VoIP activated as the default connection for your telephone (default setting,
page 105). The telephone then attempts to establish a connection directly to your VoIP pro­vider's server after the connection assistant is closed. If incorrect/incomplete information
means that the connection cannot be established, messages will be displayed (page 19).

16

Making settings for VoIP telephony First steps

VoIPon www.voipon.co.uk [e-mail] Tel: [phone] Fax: [phone]

Please note:

Your phone is preconfigured for dynamic assi gnmen t of the I P address. In order for you r rou ter to "rec ­ognise" the phone, dynamic IP address assignment must also be activated on the router, i.e. the
router's DHCP server is activated. Turn to page 109 to find out how to assign your phone a static IP
address if necessary.

As soon as the handset battery is sufficiently charged, the message key f on the handset
will flash (approx. 20 minutes after you have put the handset in the charging cradle). Press
the message key f to start the connection assistant.

You will see the following display:

Connection Assist.

Start assistant

for entry of VoIP

connection data?

No Yes

§Yes§ Press the display key to start the connection assistant.

~ Enter the system PIN (default is 0000) and press §OK§.
If you press §No§, the procedure that follows is described under "Entering your name in the

Gigaset.net directory" on page 18.

Please note:

The connection assistant will also start automatically if you try to establish a connection via the Inter­net before you have made the necessary settings.
You can also call up the connection assistant at any time via the menu (page 107).

Downloading VoIP provider data

The phone establishes a connection with the Siemens server on the Internet. Various pro­files with general access data for different VoIP providers can be downloaded here.

After a brief period you will see the following display:

Select Country

Germany

England

France

Netherlands, the

Ý OK

q Select country (press up/down on the control key) and press

for which VoIP profiles are available will be displayed.

q Select your VoIP provider and press

§OK§.

§OK§. VoIP providers

17

First steps Making settings for VoIP telephony

VoIPon www.voipon.co.uk [e-mail] Tel: [phone] Fax: [phone]

The necessary general access data for your VoIP provider will be downloaded and saved on
the phone.

If the data for your VoIP provider is not available for download, press the ” display key twice. You
can then carry out the following steps with the connection assistant.

You must then make the settings needed for the VoIP provider using the Web configurator
(page 121). Your VoIP provider will supply you with this data.

Entering user data for your first VoIP account

Enter the VoIP user data for the first VoIP account. Your VoIP provider will supply you with
this data.

You can enter five additional VoIP accounts (VoIP phone numbers) via the Web configurator at a later
stage (page 120). Your phone (together with your fixed line number) can then be reached on up to
seven different phone numbers. You can assign the phone numbers to the individual handsets that
are registered with the base station as send and receive numbers (page 130).

Username:

Enter the user name and press

Authent. Name:

Enter the registration name and press

Authent. Password:

Enter password and press

Please note:

When making these entries, please remember the VoIP user data is case sensitive. When you enter
text, the first letter is capitalised by default. If necessary, press and hold the # key to switch
between upper and lower case and numbers.

§OK§ if this is required by your provider.

§OK§.

§OK§.

If you have made all the required entries, the message "Connection data complete" will appear
on the display.

Then the Gigaset.net assistant is started.

Entering your name in the Gigaset.net directory

With Gigaset.net you can call other Gigaset.net users directly over the Internet free of
charge, without setting up an account with a VoIP provider and without making any further
settings. You can find Gigaset.net subscribers by carrying out a name search in the
Gigaset.net directory (page 36).

The following appears in the handset's display:

Connection Assist.

Start assistant

for Gigaset.net?

No Yes

18

Making settings for VoIP telephony First steps

VoIPon www.voipon.co.uk [e-mail] Tel: [phone] Fax: [phone]

§Yes§ Press the display key.

Enter your Gigaset.net name:

Enter the name that you would like to be listed under in the Gigaset.net direc-

tory and press
A connection to the Gigaset.net server is established.
If there is already an entry under this name, you will receive a message to this effect and

you will be asked to enter a name again.
If an entry in the Gigaset.net directory is successful, the message "Your user name is success-

fully added to Gigaset.net!" is displayed briefly.

If the attempt to create the entry fails (e.g. because the phone is not connected to the Internet), a
message to this effect is displayed briefly (see page 20). You can then create the entry later via the
Gigaset.net directory (see page 38).

§OK§. The name may contain up to 25 characters.

Completing the VoIP settings

After the entries have been completed, the handset reverts to idle status.
If all the settings are correct and if the phone can establish a connection to the VoIP server,

then the internal name of the handset will be displayed (example):

ÐÃ V

INT 1

INT SMS

You can now use your phone to make calls via the fixed line network and the Internet.
Callers can reach you on your fixed line number and your VoIP number.

Please note:

To ensure that you can always be reached via the Internet, the router must be permanently connected
to the Internet.

No connection to the Internet/VoIP server

If one of the following messages is displayed instead of the internal name after the con­nection assistant is closed, errors have occurred:

u Server not accessible!
u Provider registration failed!

Below you will find possible causes and measures you can take.

19

First steps Making settings for VoIP telephony

VoIPon www.voipon.co.uk [e-mail] Tel: [phone] Fax: [phone]

Server not accessible!

The phone has no connection to the Internet.

¤ Check the cable connection between the base station and the router (the LED on the

base station must light up) and the connection between the router and the Internet con­nection.

¤ Check whether the phone is connected to the LAN.

– It may not have been possible to dynamically assign an IP address to the phone
or
– You have assigned a static IP address to the phone that has either already been

assigned to another LAN subscriber or does not belong to the router's address block.

¤ Press the paging key on the base station. The IP address appears on the handset dis-

play.

¤ Press the talk key on the handset to end paging call.
¤ Start the Web configurator with the IP address.
¤ If no connection can be established, change the settings on the router (activate DHCP

server) or the phone's IP address.

Provider registration failed!

u Your personal data for registering with the VoIP provider may have been entered incom-

pletely or incorrectly.

¤ Check your entries for Username, Authent. Name and Authent. Password. In particular,

check your use of upper and lower case.
To do this, open the following menu on your handset:

¢ Ð Settings ¢ Telephony ¢ VoIP (Enter system PIN) ¢ Provider Registr.

v
(see page 108)

u The server address for the VoIP server has not yet been entered, or has been entered

incorrectly.

¤ Start the Web configurator.
¤ Open the following Web page: Settings ¢Telephony ¢Connections.
¤ Click the Edit button next to the first VoIP connection.
¤ Edit the server address where necessary.

Please note:

If port forwarding is activated on your router for the ports that have been registered as the SIP port
(Standard 5060) and the RTP port (Standard 5004), it is advisable to deactivate DHCP and assign the
phone a static IP address (otherwise you may not be able to hear the other party during VoIP calls):
– Assign IP address via the handset menu:

v

£ Ð Settings £Base £Local Network

Or
– Assign IP address via the Web configurator:

¥ Open the following Web page: Settings £IP Configuration.
¥ Select IP address type.

Please note that the IP address and subnet mask depend on the router's address block.
You must also enter the standard gateway and DNS server. The IP address for the router is generally
entered here.

20

Belt clip and headset First steps

VoIPon www.voipon.co.uk [e-mail] Tel: [phone] Fax: [phone]

Belt clip and headset

By using a belt clip and headset (optional) you can easily make your handset a constant
companion both inside the building and in its immediate vicinity.

Attaching the belt clip

The handset has notches at the top and on each side (level with the loudspeaker) for
attaching the belt clip.

¤ Press the belt clip onto the back of the handset so that the protrusions on the belt clip

engage with the notches.

Connection socket for headset

You can connect various headset types (with 2.5 mm jack connector), including HAMA
Plantronics M40, MX100 and MX150.

A compatibility list of tested headsets is available on the Internet at:
www.plantronics.com/productfinder

21

Menu trees Phone menu

VoIPon www.voipon.co.uk [e-mail] Tel: [phone] Fax: [phone]

Menu trees

Phone menu

Open the main menu on your phone by right-clicking the control key when the handset is
in idle status: v.

There are two ways to select a function:

Using number combinations ("shortcut")

¤ Enter the number combination that is in front of the function in the menu tree.

Example: v 54 for "Set handset language".

Scrolling through the menus

¤ Scroll to the function with the control key q (press up or down) and press §OK§.

1 î Messaging

1-1 SMS An SMS mailbox (general or private) activated without

a PIN

1-1-1 New SMS

1-1-2 Incoming (0)

1-1-3 Outgoing (0)

An SMS mailbox activated with a PIN or 2-3 mailboxes

1-1-1 Mailbox 1-1-1-1 New SMS

1-1-1-2 Incoming (0)

1-1-1-3 Outgoing (0)

1-1-2
to
1-1-4

Mailbox 1
Mailbox 2
Mailbox 3

1-1-2-1
to
1-1-4-1

1-1-2-2
to
1-1-4-2

1-1-2-3
to
1-1-4-3

New SMS

Incoming (0)

Outgoing (0)

page 52

page 53

page 56

page 53

page 53

page 56

page 53

page 53

page 56

page 53

22

Phone menu Menu trees

VoIPon www.voipon.co.uk [e-mail] Tel: [phone] Fax: [phone]

1-1-6 Settings 1-1-6-1 Service Centres

1-2 E-mail

1-3 Messenger 1-3-1 Buddies

1-3-2 User Status 1-3-2-1 Change Status

1-3-3 Messages

2 ê Sel. Services

2-1 VoIP 2-1-6 Call Divert

2-1-7 Call Waiting

2-2 Fixed Line 2-2-6 Call Divert

2-2-7 Call Waiting

3 ì Alarm Clock

4 í Add. Features

4-3 Room Monitor

1-1-6-2 SMS Mailboxes

1-1-6-3 Notify Number

1-1-6-4 Notify Type

1-3-2-2 Info

page 61

page 60

page 58

page 59

page 73

page 79

page 79

page 79

page 81

page 41

page 41

page 39

page 39

page 101

page 93

5 Ð Settings

5-1 Date/Time

page 12

5-2 Audio Settings 5-2-1 Handset Volume

5-2-2 Ringer Settings 5-2-2-1 Ext. Calls

page 99

5-2-2-2 Internal Calls

5-2-2-3 All

5-2-3 Advisory Tones

5-3 Display 5-3-1 Screen Picture

5-3-2 Colour Scheme

5-3-3 Contrast

5-3-4 Backlight

page 100

page 96

page 95

page 95

page 96

23

Menu trees Phone menu

VoIPon www.voipon.co.uk [e-mail] Tel: [phone] Fax: [phone]

5-4 Handset 5-4-1 Language

5-4-2 Auto Answer

5-4-3 Register H/Set

5-4-4 Reset Handset

5-5 Base 5-5-1 Calls List Type 5-5-1-1 Missed Calls

5-5-1-2 All Calls

5-5-2 Music on hold

5-5-3 System PIN

5-5-4 Base Reset

5-5-5 Add. Features 5-5-5-1 Repeater Mode

5-5-6 Local Network

5-5-8 Software Update

5-6 Voice Mail 5-6-1 Set Key 1 5-6-1-1 Network Mailb.

Only on C475 IP
base station:

5-6-1-2 Answer Machine

5-6-2 Ans Machine

5-6-3 Call Screening

5-6-4 Announcements 5-6-4-1 Record Announce

5-6-4-2 Play Announce

5-6-4-3 Del Announce

5-6-4-4 Record Anc Only

5-6-4-5 Play Anc Only

5-6-4-6 Del Anc Only

5-6-4-7 Set Ans. Mode

page 95

page 97

page 88

page 102

page 49

page 104

page 103

page 103

page 104

page 109

page 105

page 86

page 71

page 64

page 69

page 66

5-6-5 Message Length

5-6-6 Record Quality

5-6-7 Ring Delay

5-7 Telephony 5-7-1 Default Line 5-7-1-1 VoIP

page 70

page 70

page 70

page 105

5-7-1-2 Fixed Line

24

Web configurator menu Menu trees

VoIPon www.voipon.co.uk [e-mail] Tel: [phone] Fax: [phone]

5-7-2 Connection Assist.

5-7-6 Fixed Line 5-7-6-1 Dialling Mode

5-7-7 VoIP

Web configurator menu

Home

Settings

IP Configuration

Tel ephon y

Messaging

Info Services

Miscellaneous

Status

Device

5-7-6-2 Recall

Enter
system
PIN.

Show Stat. on HS

Select Provider

Provider Registr.

Connections

Audio

Number Assignment

Call Forwarding

Dialling Plans

Directory

Advanced Settings

Messenger

E-Mail

page 107

page 111

page 111

page 110

page 107

page 108

page 113

page 118

page 120

page 127

page 130

page 132

page 135

page 137

page 132

page 139

page 141

page 142

page 142 to
page 144

page 145

25

Making calls with VoIP and the fixed line network Making an external call

VoIPon www.voipon.co.uk [e-mail] Tel: [phone] Fax: [phone]

Making calls with VoIP and the fixed line network

Making an external call

External calls are calls made via the public telephone network (fixed line network) or via
the Internet (VoIP). You generally decide which connection type you want to use for a spe­cific call when you dial the number.

Please note:

– You can conduct up to three separate external calls via your base station (using different hand-

sets): two calls via VoIP and one via the fixed line network.

– You can define dialling plans for certain numbers or area codes by determining the connection

and therefore the billing method to be used (cost control, see page 135) when these numbers are
dialled.

– Dialling with the directory (page 43), quick dial keys (page 97) or last number redial list (page 47)

saves repeated keying of phone numbers. You can modify or add to these numbers on a call-to­call basis.

– If you use VoIP to make a call to the fixed line network, you may also have to dial the area code for

local calls (depending on the VoIP provider). You can avoid having to dial your own area code by
entering it into the configuration (page 134). Your area code is then added automatically when
you make local calls.

Use the talk key to select the type of connection and make the call

By briefly pressing or pressing and holding the call key c, you can determine the type of
connection for the call you want to make (fixed line network or VoIP).

Precondition: You enter the number without a line suffix (page 27) and have not defined
any dialling plans for this number.

~c Enter number (without suffix) and briefly press/press and hold the talk key.
A default connection is established on your phone (fixed line network or VoIP, page 105).

¤ Briefly press the talk key c if you want to make a call via this default connection.
¤ Press and hold the talk key c if you want to make the call via the other connection

type.

If you have assigned a number of VoIP numbers to your phone, you can define which VoIP
number (VoIP account) is used for external calls from each specific handset (handset send
number, page 130).

Please note:

If you are using a GAP compatible handset other than the Gigaset handsets C47H, S67H, S68H,
SL37H, S45 and C45, every call will be made via the standard connection, even if you press and hold
the call key. If you want to use the non-default connection to make a call, enter a star (*) at the end
of the number.

26

Making an external call Making calls with VoIP and the fixed line network

VoIPon www.voipon.co.uk [e-mail] Tel: [phone] Fax: [phone]

Selecting the connection type using display keys and making a call

Precondition: The display keys on your handset have been assigned §FixedLine§ and/or §IP§
(page 97).

§FixedLine§ / §IP§

Press the display key to select the connection type.

~s Enter the number or select from the directory.
c / d Press the talk or handsfree key.

The number will always be called via the selected connection type.

Please note:

If you have dialled a number with a suffix #1 to #6 via VoIP (§IP§), your call will be made through the
VoIP account assigned to the suffix. If you have entered #0, no suffix or an invalid suffix, your call will
be made through the handset's VoIP send number. Suffixes are ignored for calls made through the
fixed line network (§FixedLine§).

Select and dial a connection via your line suffix

You can configure up to six VoIP numbers on your phone in addition to the fixed line net­work number and the Gigaset.net number. A (line) suffix i s assigned to each number (line)
of your phone:

u the fixed line number has the suffix #0
u VoIP numbers have the suffixes #1 to #6 (page 121)
u and the Gigaset.net number has the suffix #9

~ Enter the number of the party you wish to call (e.g. 1234567).
~ Add the suffix for the connection (your phone number) through which you

wish to make and pay for the call, e.g. # for the 1st VoIP number in your

configuration.
c Press the talk key.
The connection is always made via the line with the assigned suffix, regardless of whether

you press the call key c briefly or press and hold.

Please note:

– If you enter a suffix that is not configured in your phone, your call will be made via the handset's

send number (page 130).

– If you press the display key §FixedLine§ before dialling the number, your call will be made via the

fixed line network – irrespective of the line suffix.

– If you press the display key §IP§ before dialling the number, your call will be made via VoIP, even if

you enter the suffix #0 (fixed line network).

Entering an IP address

You can also dial an IP address instead of a phone number using VoIP.

¤ Press the star key * to separate the sections of the IP address

(e.g. 149*246*122*28).

¤ If necessary press the hash # key to attach the SIP port number of the person you are

calling to the IP address (e.g. 149*246*122*28#5060).

You cannot dial IP addresses using a line suffix.

27

Making calls with VoIP and the fixed line network Ending a call

VoIPon www.voipon.co.uk [e-mail] Tel: [phone] Fax: [phone]

Cancelling the dialling operation

You can cancel the dialling operation with the end call key a.

Dialling emergency numbers – defining dialling plans

You can use the Web configurator to block certain numbers or to define which of your
numbers (fixed line network, VoIP) should be used to call specific numbers (Dialling Plans,
see page 135).

If you enter a number that has a defined dialling plan, the call will be made via the line
defined in the dialling plan – regardless of whether the call key is pressed briefly or pressed
and held. Any automatic area code will not be prefixed to the number.

Emergency numbers

Dialling plans for emergency numbers (e.g. the local emergency service number) are fac­tory-set for certain countries. Emergency calls are then always made via the fixed line net­work.

You cannot delete or deactivate these dialling plans. However, you can change the connec­tion through which each emergency number should be called (e.g. if the phone is not con­nected to the fixed line network). You must make sure that the VoIP provider for the
selected connection supports emergency calls.

If your phone does not have default dialling plans for emergency calls, you should define
the rules yourself (page 135). Assign them to a connection that you know supports emer­gency calls. Emergency calls are always supported by fixed line networks.

Please note: If no rules are defined for emergency numbers and you have programmed an
automatic local area code (page 134), the code will be prefixed to emergency numbers as
soon as they are dialled via a VoIP connection.

Please note:

Emergency numbers cannot be dialled if the keypad lock is activated. Before dialling, press and hold
the hash key

#, to release the keypad lock.

Ending a call

a Press the end call key.

28

Accepting a call Making calls with VoIP and the fixed line network

VoIPon www.voipon.co.uk [e-mail] Tel: [phone] Fax: [phone]

Accepting a call

The handset indicates an incoming call in three ways: by ringing, by a display on the screen
and by the flashing handsfree key d.

Please note:

Only calls to receive numbers that are assigned to your handset will be signalled (page 130).
If a phone number is not assigned to any handset as a receive number, the calls will be signalled on

all handsets.

You can accept the call by:

¤ Pressing the talk key c.
¤ Pressing the handsfree key d.
¤ Gigaset C475 IP: Press the display key Ÿ to forward the call to the answer machine

(page 69).

If the handset is in the charging cradle and the Auto Answer function is activated (page 97),
the handset will take a call automatically when you lift it out of the cradle.

If the ringer tone is intrusive, press the
as it is displayed on the screen.

Please note:

You can reject VoIP calls by pressing the end call key a. The caller receives an appropriate message
(depending on the provider).

Pressing the end call key on an incoming call from the fixed line network will cancel the ringer tone
(same as §Silence§).

§Silence§ display key. You can accept the call so long

Calling Line Identification

When you receive a call from the Internet, the caller's number and/or the name they have
specified is displayed on the screen.

When you receive a call from the fixed line network, the caller's number is displayed on the
screen if the following conditions are met:

u Your fixed line network provider supports CLIP, CLI:

– CLI (Calling Line Identification): number of the caller is transmitted
– CLIP (Calling Line Identification Presentation): the caller's number is displayed.

u You have arranged CLIP with your network provider.
u The caller has arranged CLI with the network provider.

If the phone number is identified and the caller's number is saved in your directory, the
name will be displayed from the directory. A CLIP image allocated to the name will also
appear in the display.

29