Siemens C470 IP, C475 IP User Guide

s
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Issued by Siemens Home and Offi ce Communication Devices GmbH & Co. KG Schlavenhorst 66 D-46395 Bocholt
© Siemens Home and Offi ce Communication Devices GmbH & Co. KG 2007 All rights reserved. Subject to availability. Rights of modifi cation reserved.
www.siemens.com/gigaset
Gigaset C470 IP / C475 IP
Gigaset
The handset at a glance
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The handset at a glance
17
16
15 14 13
12
11 10
9
8
Handset keys
1 Display in idle status (example) 2 Charge status of the batteries
e V U (1/3 charged to fully charged) = flashes: batteries almost flat e V U flashes: batteries charging
3 Display keys (page 33) 4 Message key
Opens calls and message lists Flashes: new message or new call
5 End call key, On/Off key
End call, cancel function, go back one menu level (press briefly), back to idle status (press and hold), activate/deactivate handset (press and hold in idle status)
ÐÃV
INT 1
15.11.07 09:45
INT SMS
6 Hash key
Keypad lock on/off (press and hold, page 31) Switch between upper/lower case letters and digitsfor text input (page 160)
7 Call-by-call list key (not for VoIP)
Open call-by-call list
8 Microphone 9 Recall key
Fixed line network: enter flash (press briefly)
1
2
3
4
5
6
7
insert a pause (press and hold) VoIP: enter Flash (adjustable, page 133)
10 Star key
Idle status: ringer tones on/off (press and hold) Fixed line network: switch between dial pulsing/touch tone dialling Editor: open special characters table
11 Connection socket for headset (page 21) 12 Key 1 (press and hold)
Answer machine (Gigaset C475 IP only)/ call network mailbox
13 Tal k key
Accept call, open last number redial list (press briefly in idle status), select connec­tion type and start dialling (press briefly/ press and hold after entering the number, page 26) SMS editor: send SMS
14 Handsfree key
Change between speaker/handsfree mode Lights up: handsfree talking activated Flashes: incoming call
15 Control key (page 32) 16 Answer machine icon
(Gigaset C475 IP) Answer machine switched on; Flashes: answer machine is recording a mes­sage or is being operated by another inter­nal party
17 Signal strength
Ò Ñ i (low to high) | flashes: no reception
1

The base station at a glance

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The base station at a glance
1
Base station key
1 Paging key
Lights up: LAN connection active (phone is connected to router) Flashes: data transfer to LAN connection Press briefly: start paging (page 89), display IP address on handset Press and hold: set base station to registration mode (page 88)
2

Contents

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Contents
The handset at a glance . . . . . . . . 1
The base station at a glance . . . . 2
Safety precautions . . . . . . . . . . . . 6
Gigaset C470 IP/C475 IP –
More than just a telephone . . . . . 8
VoIP –
making calls via the Internet . . . . 9
First steps . . . . . . . . . . . . . . . . . . . 10
Pack contents . . . . . . . . . . . . . . . . . . . 10
Setting up the handset for use . . . . . . 10
Installing the base station . . . . . . . . . 13
Connecting the base station . . . . . . . 14
Making settings for VoIP telephony . . 16
Belt clip and headset . . . . . . . . . . . . . 21
Menu trees . . . . . . . . . . . . . . . . . . 22
Phone menu . . . . . . . . . . . . . . . . . . . . 22
Web configurator menu . . . . . . . . . . . 25
Making calls with VoIP and the
fixed line network . . . . . . . . . . . . 26
Making an external call . . . . . . . . . . . 26
Ending a call . . . . . . . . . . . . . . . . . . . . 28
Accepting a call . . . . . . . . . . . . . . . . . 29
Calling Line Identification . . . . . . . . . 29
Handsfree talking . . . . . . . . . . . . . . . . 30
Muting the handset . . . . . . . . . . . . . . 31
Operating the handset . . . . . . . . 31
Activating/deactivating the handset . 31 Activating/deactivating the
keypad lock . . . . . . . . . . . . . . . . . . . . . 31
Control key . . . . . . . . . . . . . . . . . . . . . 32
Display keys . . . . . . . . . . . . . . . . . . . . 33
Reverting to idle status . . . . . . . . . . . . 33
Menu guidance . . . . . . . . . . . . . . . . . 34
Correcting incorrect entries . . . . . . . . 34
VoIP telephony via Gigaset.net . 35
Search for subscribers in the Gigaset.net
directory . . . . . . . . . . . . . . . . . . . . . . . 36
Entering, editing and deleting
own entry . . . . . . . . . . . . . . . . . . . . . . 38
Calling a Gigaset.net subscriber . . . . . 38
Network services – fixed line . . 39
Settings for all calls . . . . . . . . . . . . . . . 39
Functions during a call . . . . . . . . . . . . 40
Network services – VoIP . . . . . . 41
Settings for all calls . . . . . . . . . . . . . . . 41
Functions during a call . . . . . . . . . . . . 42
Using the directory and lists . . 43
Directory/call-by-call list . . . . . . . . . . . 43
Last number redial list . . . . . . . . . . . . 47
Opening lists with the message key . . 48
Making cost-effective calls . . . . 51
SMS (text messages) . . . . . . . . . 52
Writing/sending an SMS . . . . . . . . . . . 53
Receiving an SMS . . . . . . . . . . . . . . . . 56
Notification by SMS . . . . . . . . . . . . . . . 58
SMS mailboxes . . . . . . . . . . . . . . . . . . 59
Setting SMS centres . . . . . . . . . . . . . . 61
SMS on a PABX . . . . . . . . . . . . . . . . . . 62
Activating/deactivating SMS function . 62
SMS troubleshooting . . . . . . . . . . . . . 62
Operating the base station answer
machine . . . . . . . . . . . . . . . . . . . 64
Operation via the handset . . . . . . . . . 64
Activating/deactivating call screening 69
Setting up the answer machine . . . . . 70
Resetting fast access for the
answer machine using key 1 . . . . . . . 71
Operating when on the move
(remote operation) . . . . . . . . . . . . . . . 71
E-mail notifications . . . . . . . . . . 73
Opening the incoming mail list . . . . . 73
View the message header of
an e-mail . . . . . . . . . . . . . . . . . . . . . . . 75
View e-mail sender's address . . . . . . . 75
Messenger . . . . . . . . . . . . . . . . . 76
Establishing a connection,
going online . . . . . . . . . . . . . . . . . . . . 77
Changing/checking your personal status,
going offline . . . . . . . . . . . . . . . . . . . . 78
Opening the buddy list . . . . . . . . . . . . 79
Receiving messages . . . . . . . . . . . . . . 81
Writing and sending messages . . . . . . 83
Calling a buddy . . . . . . . . . . . . . . . . . . 84
Self-help with errors . . . . . . . . . . . . . . 85
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Contents
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Using the network mailbox . . . . 86
Configuring fast access for the network
mailbox . . . . . . . . . . . . . . . . . . . . . . . . 86
Network mailbox message . . . . . . . . . 87
Using several handsets . . . . . . . . 88
Registering handsets . . . . . . . . . . . . . 88
De-registering handsets . . . . . . . . . . . 89
Locating a handset ("paging") . . . . . . 89
Changing a handset's internal number 90
Changing the name of a handset . . . . 90
Making internal calls . . . . . . . . . . . . . 91
Using a handset as a room monitor . . 93
Handset settings . . . . . . . . . . . . . 95
Changing the display language . . . . . 95
Setting the display . . . . . . . . . . . . . . . 95
Setting the screen picture . . . . . . . . . 96
Setting the display backlight . . . . . . . 96
Quick access to functions . . . . . . . . . . 97
Activating/deactivating
auto answer . . . . . . . . . . . . . . . . . . . . 97
Changing the handsfree/earpiece
volume . . . . . . . . . . . . . . . . . . . . . . . . 98
Changing ringer tones . . . . . . . . . . . . 99
Activating/deactivating advisory
tones . . . . . . . . . . . . . . . . . . . . . . . . . 100
Setting the alarm clock . . . . . . . . . . . 101
Restoring the handset to the factory
settings . . . . . . . . . . . . . . . . . . . . . . . 102
Base station settings . . . . . . . . 103
Protecting against unauthorised
access . . . . . . . . . . . . . . . . . . . . . . . . 103
Restoring the base station to the
factory settings . . . . . . . . . . . . . . . . . 103
Activating/deactivating music
on hold . . . . . . . . . . . . . . . . . . . . . . . 104
Activating/deactivating repeater
mode . . . . . . . . . . . . . . . . . . . . . . . . 104
Setting the default connection . . . . 105
Updating the base station firmware 105
Making VoIP settings . . . . . . . 106
Using the connection assistant . . . . 107
Changing settings without the
connection assistant . . . . . . . . . . . . . 107
Setting the phone's IP address
in LAN . . . . . . . . . . . . . . . . . . . . . . . . 109
Activating/deactivating display of
VoIP status messages . . . . . . . . . . . . 110
Checking the base station MAC
address . . . . . . . . . . . . . . . . . . . . . . . 110
Operating the base station
on the PABX . . . . . . . . . . . . . . . 111
Changing the dialling mode . . . . . . . 111
Setting recall . . . . . . . . . . . . . . . . . . . 111
Setting pauses . . . . . . . . . . . . . . . . . . 111
Switching temporarily to touch tone
dialling (DTMF) . . . . . . . . . . . . . . . . . 112
Web configurator . . . . . . . . . . . 113
Configuring the phone via your PC . . 113 Connecting PC with Web
configurator . . . . . . . . . . . . . . . . . . . 113
Logging in, setting the Web configurator
language . . . . . . . . . . . . . . . . . . . . . . 114
Logging off . . . . . . . . . . . . . . . . . . . . 114
Structure of the Web pages . . . . . . . 115
Opening Web pages . . . . . . . . . . . . . 117
Setting phone with
Web configurator . . . . . . . . . . . . . . . 117
IP Configuration . . . . . . . . . . . . . . . . 118
Configuring telephone connections . 120 Optimising voice quality for
VoIP connections . . . . . . . . . . . . . . . . 127
Assigning send and receive numbers to
handsets . . . . . . . . . . . . . . . . . . . . . . 130
Assigning answer machine receive
numbers (Gigaset C475 IP) . . . . . . . . 131
Call Forwarding to activate
VoIP connections . . . . . . . . . . . . . . . . 132
Setting DTMF signalling for VoIP . . . 132 Defining recall key functions for VoIP
(hook flash) . . . . . . . . . . . . . . . . . . . . 133
Defining local communication ports
for VoIP . . . . . . . . . . . . . . . . . . . . . . . 133
Configuring call forwarding via VoIP 134
Setting Area Code Predialling . . . . . . 134
Defining dialling plans –
cost control . . . . . . . . . . . . . . . . . . . . 135
Loading and deleting directories to/
from the PC . . . . . . . . . . . . . . . . . . . . 137
Saving messenger access data . . . . . 139
Making e-mail settings . . . . . . . . . . . 141
4
Activating/deactivating info services 142
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Defining the server for firmware updates,
starting the update . . . . . . . . . . . . . . 142
Activating/deactivating the automatic
version check . . . . . . . . . . . . . . . . . . 143
Activating VoIP status message
display . . . . . . . . . . . . . . . . . . . . . . . . 144
Copy date and time from time server 144
Querying the phone status . . . . . . . 145
Appendix . . . . . . . . . . . . . . . . . 146
Care . . . . . . . . . . . . . . . . . . . . . . . . . 146
Contact with liquid . . . . . . . . . . . . . 146
Questions and answers . . . . . . . . . . 146
Checking service information . . . . . 153
Service (Customer Care) . . . . . . . . . 154
Authorisation . . . . . . . . . . . . . . . . . . 155
Warranty certificate . . . . . . . . . . . . . 155
Specifications . . . . . . . . . . . . . . . . . . 156
Icons . . . . . . . . . . . . . . . . . . . . . . . . . 157
Example of a menu input . . . . . . . . . 158
Example of multiple line input . . . . . 159
Writing and editing text . . . . . . . . . . 160
Gigaset C470 IP/C475 IP –
Free software . . . . . . . . . . . . . . . . . . 162
Accessories . . . . . . . . . . . . . . . 169
Glossary . . . . . . . . . . . . . . . . . . 172
Index . . . . . . . . . . . . . . . . . . . . . 184
Contents
5

Safety precautions

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Safety precautions
Warning:
Read the safety precautions and the user guide before use. Explain their contents and the potential hazards associated with using the telephone to your children.
Only use the mains adapter supplied, as indicated on the underside of the base
$
station or charging cradle.
Only use the recommended, rechargeable batteries (page 156), i.e. never use a conventional (non-rechargeable) battery or other battery types as this could result in significant health risks and personal injury.
Batteries should not be disposed of in general household waste. Observe the local waste disposal regulations, details of which can be obtained from your local authority or the dealer you purchased the product from.
The operation of medical appliances may be affected. Be aware of the technical conditions in your particular environment, e.g. doctor's surgery.
Do not hold the rear of the handset to your ear when it is ringing or when the handsfree function is activated. Otherwise you risk serious and permanent dam­age to your hearing.
The handset may cause an unpleasant humming noise in hearing aids.
Do not install the base station or charging cradle in bathrooms or shower rooms. The handset, base station and charging cradle are not splashproof (page 146).
Do not use the phone in environments with a potential explosion hazard, e.g. paint shops.
ƒ
6
If you give your Gigaset to someone else, make sure you also give them the user guide.
Please remove faulty base stations from use or have them repaired by Siemens Service, as they could interfere with other wireless services.
All electrical and electronic equipment must be disposed of separately from gen­eral household waste using the sites designated by local authorities.
If a product displays this symbol of a crossed-out rubbish bin, the product is sub­ject to European Directive 2002/96/EC.
The appropriate disposal and separate collection of used equipment serve to prevent potential harm to the environment and to health. They are a require­ment for the re-use and recycling of used electrical and electronic equipment.
For further information on disposing of your used equipment, please contact your local authority, your refuse collection service or the dealer you purchased the product from.
Warning:
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When the keypad lock is active, you cannot call emergency numbers.
Please note:
Not all of the functions described in this user guide are available in all countries.
Safety precautions
7
Gigaset C470 IP/C475 IP – More than just a telephone
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Gigaset C470 IP/C475 IP – More than just a telephone
Your phone lets you make calls both via the fixed line network and (cost effectively) via the Internet (VoIP) without using a PC. – Your phone can do much more besides:
u Press a button each time you make a call to indicate whether you want to call via the
fixed line network or the Internet (page 26).
u Register up to six handsets on your base station. With your base station, you can simul-
taneously conduct two calls via VoIP and one call via the fixed line network.
u Multiline: Create up to six VoIP accounts with different VoIP providers. Together with
your fixed line number and the Gigaset.net number, your phone can then be reached via up to eight different phone numbers.
u Assign each handset its own VoIP number as a send and receive number. If a member
of your family is called on their VoIP number, only their handset will ring (page 130).
u You can also use the VoIP accounts with different providers for cost control purposes.
When dialling, specify the VoIP connection/the VoIP account you want to use for its lower rates (page 27).
u Setting dialling plans for phone numbers or area codes enables you to automate the
selection of the most cost-effective VoIP connection (page 135).
u Determine which of your phone numbers should be answered by the Gigaset C475 IP
answer machine (page 131).
u Use Gigaset.net for VoIP calls. Connect your phone to the mains power supply and the
Internet, and enjoy free phone calls on Gigaset.net – without making any further set­tings (page 35).
u Configure the phone connection for VoIP without a PC. Your phone's connection assist-
ant downloads general data about your VoIP provider from the Internet and guides you through entering your personal data (VoIP/SIP account). This makes it easy for you to start using VoIP (page 16).
u If necessary, make any further VoIP settings on a PC. The phone features a Web interface
(Web configurator) that can be accessed via your PC's Web browser (page 113).
u Use instant messaging on your handset. Go online and see which of your messenger
contacts (buddies) are also online. Exchange SMS messages with your buddies or simply give them a call (page 76). A free messenger account is already set up for you on the Gigaset.net Jabber server (page 140).
u Let your phone tell you, without requiring a PC, about new e-mail messages in your
mailbox (page 73). Use your handset to delete old e-mail messages from your mailbox.
u Make sure your phone is always up-to-date. Keep yourself informed about firmware
updates on the Internet and download them onto your phone (page 105).
Your Gigaset C470 IP/C475 IP has a protected operating system that offers increased security against viruses from the Internet.
Enjoy using your new phone!
8
VoIP – making calls via the Internet
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VoIP – making calls via the Internet
With VoIP (Voice over Internet Protocol), your calls are not made via a fixed connection as in the telephone network, but rather they are transmitted via the Internet in the form of data packets.
You can take advantage of all the benefits of VoIP with your phone:
u You can make cost-effective calls in high voice quality with callers on the Internet, the
fixed line network or the mobile phone network.
u VoIP providers will give you personal numbers, with which you can be reached from the
Internet, the fixed line network and any mobile phone network.
To be able to use VoIP, you need the following:
u A broadband Internet connection (e.g. DSL) with flat rate (recommended) or volume-
based price.
u Internet access, i.e. you need a router that will connect your phone to the Internet.
You can find a list of recommended routers on the Internet at: www.siemens.com/gigasetcustomercare Once you are on the Web page, open the FAQ page and select "Gigaset C470 IP" or
"Gigaset C475 IP". Search for "Router", for example.
u Access to the services of a VoIP provider. You can open up to six accounts with different
VoIP providers.
9
First steps Pack contents
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First steps

Pack contents

The pack contains:
u one Gigaset C470 IP/C475 IP base station u one Gigaset C47H handset u one mains adapter for the base station u one charging cradle incl. mains adapter u one phone cable u one Ethernet cable (LAN cable) u two batteries u one battery cover u one belt clip u one quick guide
Firmware updates:
Whenever there are new or improved functions for your Gigaset C470 IP/C475, base station firmware updates will be made available for you to download to your phone (page 105). If this results in oper­ational changes to your phone, a new version of this user guide will be published on the Internet at www.siemens.com/gigaset

Setting up the handset for use

The display is protected by a plastic film. Please remove the protective film!

Inserting the batteries

Warning:
Only use rechargeable batteries (page 156) recommended by Siemens Home and Office Communi­cation Devices GmbH & Co. KG. Never use a conventional (non-rechargeable) battery or other battery types as this could result in significant health risks and personal injury. For example, the batteries could explode. The phone could also malfunction or be damaged as a result of using batteries that are not of the recommended type.
10
Setting up the handset for use First steps
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¤ Insert the batteries the right way round (see figure).
The polarity is indicated in/on the battery compartment.
The handset switches on automatically. You will hear a confirmation tone.
Closing the battery cover
¤ First insert the battery cover at the top. ¤ Then press the cover until it clicks into place.
Opening the battery cover
¤ Place your fingertip in the cavity on the casing and pull the battery cover upwards.

Connecting the charging cradle

The charging cradle is designed to be operated in enclosed, dry areas at temperatures ranging from +5 °C to +45 °C.
Instructions on how to connect the charging cradle and mount it on the wall (if required) can be found at the end of this user guide.
¤ To charge the batteries, leave the handset in the charging cradle.
Please note:
– Only place the handset in the charging cradle that is intended for it. – If the handset has turned itself off because the batteries are flat and is then placed in the charging
cradle, it will turn itself on automatically.
For questions and problems see page 146.
11
First steps Setting up the handset for use
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Initial charging and discharging of batteries

If the handset is activated, the flashing battery icon e in the top right of the display indi­cates that the batteries are being charged.
During handset operation, the battery icon indicates the charge status of the batteries (page 1).
The correct charge status can only be displayed if the batteries are first fully charged and discharged through use.
¤ To do this, leave the handset in the charging cradle without interruption until the bat-
tery icon stops flashing in the display (around 5 hours).
¤ Once the batteries are fully charged, remove the handset from the charging cradle and
do not put it back again until the batteries are fully discharged.
Please note:
After the first battery charge and discharge, you may place your handset in the charging cradle after every call.
Please note:
u Always repeat the charging and discharging procedure if you remove the batteries from
the handset and reinsert them.
u The batteries may warm up during charging. This is not dangerous. u After a while the charge capacity of the batteries will decrease for technical reasons.
Please note:
You will find explanations for the symbols and typographical conventions used in this user guide in the appendix, page 157.

Setting the date and time

The date and time must be set in order to have the correct time for incoming calls and to be able to use the alarm clock and calendar.
Please note:
The address of a time server on the Internet is stored on your telephone. The date and time are taken from this time server provided that the base station is connected to the Internet and synchronisation with the time server is activated (page 144). Manual settings are overwritten in this case.
If the date and time on the phone have not yet been set, the
12
§Time§ display key will appear.
Installing the base station First steps
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Manual setting:
You can use the menu at a later point to enter the date and time.
¤ Press §Time§ or open the v ¢ Ð Settings ¢ Date/Time menu. ¤ Change multiple line input:
Date:
Enter the day, month and year in 6-digit format, e.g. Q M Q QM for 7/10/2007.
Time:
Enter hours and minutes as 4 digits, e.g. Q M 5 for 07:15 a.m.
§Save§ Press the display key
The date and time are shown in the handset's idle display (page 1).

Registering the handset to the base station

Your handset is registered to the base station by default. Instructions on how to register additional handsets with the base station and make free
internal calls can be found from page 88.

Installing the base station

The base station is designed for use in closed, dry rooms with a temperature range of +5 °C to +45 °C.
¤ Place or hang the base station in a central position in your flat or house.
You can find instructions on how to mount the base station on the wall at the end of this user guide.
Please note:
u Never expose the telephone to heat sources, direct sunlight or other electrical appli-
ances.
u Protect your Gigaset from moisture, dust, corrosive liquids and vapours.
13
First steps Connecting the base station
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Connecting the base station

In order to be able to make calls with your phone via the fixed line network and via VoIP, you must connect the base station to the fixed line and the Internet, see Figure 1.
Internet
1
4
1
LAN
3
2
Figure 1 Connecting the phone to the fixed line and the Internet
1 Internet connection:
Router and modem (shown here) or router with integrated modem. 2 Gigaset C470 IP or C475 IP base station 3 Gigaset C47H handset 4PC in LAN
Follow the steps in the order given below:
1. Connect the base station to the fixed line phone port
2. Connect the base station to the mains power supply
3. Connect the base station to the router
Fixed line network
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Connecting the base station First steps
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Connecting the base station to the fixed line and the mains power supply

¤ Please first connect the phone jack and then the mains adapter, as shown below.
Push the cables into the cable duct.
1
2
1 Rear view of base station. 2 Phone jack with phone cord 3 Mains adapter 230 V
3
Please note:
u Keep the mains adapter plugged in at all times for operation, as the phone does not
work without mains connection.
u Only use the mains adapter and phone cord supplied. u If you buy a replacement phone cord from a retailer, pay attention to the wiring of the
phone jack.
Correct phone jack assignment
1unused
3 2 1
4 5 6
2unused 3a 4b 5unused 6unused
You can now use your phone to make calls via the fixed line network and can be reached on your fixed line number.
The answer machine on the Gigaset C475 IP has a standard announcementwhen recording mode is active (page 64).
15
First steps Making settings for VoIP telephony
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Connecting the base station to the router

For Internet access you need a router connected to the Internet via a modem (this may be integrated in the router).
3
1
2
1 Side view of the base station 2 Network plug (LAN) with network cable 3 Network plug on the router
As soon as the cable connecting the phone and router is plugged in, the paging key lights up on the front of the base station (page 2).
You can now establish VoIP connections within Gigaset.net (page 35).

Making settings for VoIP telephony

Before you can use the Internet (VoIP) to phone any other numbers on the Internet, the fixed line network or the mobile phone network, you need the services of a VoIP provider who supports the VoIP SIP standard.
Precondition: You have registered with such a VoIP provider (e.g. via your PC) and set up at least one VoIP account.
The following phone settings are necessary in order for you to use VoIP. You can obtain the following information from your VoIP provider:
u Your user name with the VoIP provider, if this is required by the VoIP provider u You r regi s tratio n name u Your password with the VoIP provider u VoIP provider general settings
The connection assistant will help you with the settings.

Starting the connection assistant

Precondition: The base station is connected to the mains power supply and a router. Your router is connected to the Internet (page 16).
Tip: Leave VoIP activated as the default connection for your telephone (default setting, page 105). The telephone then attempts to establish a connection directly to your VoIP pro­vider's server after the connection assistant is closed. If incorrect/incomplete information means that the connection cannot be established, messages will be displayed (page 19).
16
Making settings for VoIP telephony First steps
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Please note:
Your phone is preconfigured for dynamic assi gnmen t of the I P address. In order for you r rou ter to "rec ­ognise" the phone, dynamic IP address assignment must also be activated on the router, i.e. the router's DHCP server is activated. Turn to page 109 to find out how to assign your phone a static IP address if necessary.
As soon as the handset battery is sufficiently charged, the message key f on the handset will flash (approx. 20 minutes after you have put the handset in the charging cradle). Press the message key f to start the connection assistant.
You will see the following display:
Connection Assist.
Start assistant
for entry of VoIP
connection data?
No Yes
§Yes§ Press the display key to start the connection assistant.
~ Enter the system PIN (default is 0000) and press §OK§. If you press §No§, the procedure that follows is described under "Entering your name in the
Gigaset.net directory" on page 18.
Please note:
The connection assistant will also start automatically if you try to establish a connection via the Inter­net before you have made the necessary settings. You can also call up the connection assistant at any time via the menu (page 107).

Downloading VoIP provider data

The phone establishes a connection with the Siemens server on the Internet. Various pro­files with general access data for different VoIP providers can be downloaded here.
After a brief period you will see the following display:
Select Country
Germany
England
France
Netherlands, the
Ý OK
q Select country (press up/down on the control key) and press
for which VoIP profiles are available will be displayed.
q Select your VoIP provider and press
§OK§.
§OK§. VoIP providers
17
First steps Making settings for VoIP telephony
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The necessary general access data for your VoIP provider will be downloaded and saved on the phone.
If the data for your VoIP provider is not available for download, press the display key twice. You can then carry out the following steps with the connection assistant.
You must then make the settings needed for the VoIP provider using the Web configurator (page 121). Your VoIP provider will supply you with this data.

Entering user data for your first VoIP account

Enter the VoIP user data for the first VoIP account. Your VoIP provider will supply you with this data.
You can enter five additional VoIP accounts (VoIP phone numbers) via the Web configurator at a later stage (page 120). Your phone (together with your fixed line number) can then be reached on up to seven different phone numbers. You can assign the phone numbers to the individual handsets that are registered with the base station as send and receive numbers (page 130).
Username:
Enter the user name and press
Authent. Name:
Enter the registration name and press
Authent. Password:
Enter password and press
Please note:
When making these entries, please remember the VoIP user data is case sensitive. When you enter text, the first letter is capitalised by default. If necessary, press and hold the # key to switch between upper and lower case and numbers.
§OK§ if this is required by your provider.
§OK§.
§OK§.
If you have made all the required entries, the message "Connection data complete" will appear on the display.
Then the Gigaset.net assistant is started.

Entering your name in the Gigaset.net directory

With Gigaset.net you can call other Gigaset.net users directly over the Internet free of charge, without setting up an account with a VoIP provider and without making any further settings. You can find Gigaset.net subscribers by carrying out a name search in the Gigaset.net directory (page 36).
The following appears in the handset's display:
Connection Assist.
Start assistant
for Gigaset.net?
No Yes
18
Making settings for VoIP telephony First steps
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§Yes§ Press the display key.
Enter your Gigaset.net name:
Enter the name that you would like to be listed under in the Gigaset.net direc-
tory and press A connection to the Gigaset.net server is established. If there is already an entry under this name, you will receive a message to this effect and
you will be asked to enter a name again. If an entry in the Gigaset.net directory is successful, the message "Your user name is success-
fully added to Gigaset.net!" is displayed briefly.
If the attempt to create the entry fails (e.g. because the phone is not connected to the Internet), a message to this effect is displayed briefly (see page 20). You can then create the entry later via the Gigaset.net directory (see page 38).
§OK§. The name may contain up to 25 characters.

Completing the VoIP settings

After the entries have been completed, the handset reverts to idle status. If all the settings are correct and if the phone can establish a connection to the VoIP server,
then the internal name of the handset will be displayed (example):
ÐÃ V
INT 1
INT SMS
You can now use your phone to make calls via the fixed line network and the Internet. Callers can reach you on your fixed line number and your VoIP number.
Please note:
To ensure that you can always be reached via the Internet, the router must be permanently connected to the Internet.
No connection to the Internet/VoIP server
If one of the following messages is displayed instead of the internal name after the con­nection assistant is closed, errors have occurred:
u Server not accessible! u Provider registration failed!
Below you will find possible causes and measures you can take.
19
First steps Making settings for VoIP telephony
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Server not accessible!
The phone has no connection to the Internet.
¤ Check the cable connection between the base station and the router (the LED on the
base station must light up) and the connection between the router and the Internet con­nection.
¤ Check whether the phone is connected to the LAN.
– It may not have been possible to dynamically assign an IP address to the phone or – You have assigned a static IP address to the phone that has either already been
assigned to another LAN subscriber or does not belong to the router's address block.
¤ Press the paging key on the base station. The IP address appears on the handset dis-
play.
¤ Press the talk key on the handset to end paging call. ¤ Start the Web configurator with the IP address. ¤ If no connection can be established, change the settings on the router (activate DHCP
server) or the phone's IP address.
Provider registration failed!
u Your personal data for registering with the VoIP provider may have been entered incom-
pletely or incorrectly.
¤ Check your entries for Username, Authent. Name and Authent. Password. In particular,
check your use of upper and lower case. To do this, open the following menu on your handset:
¢ Ð Settings ¢ Telephony ¢ VoIP (Enter system PIN) ¢ Provider Registr.
v (see page 108)
u The server address for the VoIP server has not yet been entered, or has been entered
incorrectly.
¤ Start the Web configurator. ¤ Open the following Web page: Settings ¢Telephony ¢Connections. ¤ Click the Edit button next to the first VoIP connection. ¤ Edit the server address where necessary.
Please note:
If port forwarding is activated on your router for the ports that have been registered as the SIP port (Standard 5060) and the RTP port (Standard 5004), it is advisable to deactivate DHCP and assign the phone a static IP address (otherwise you may not be able to hear the other party during VoIP calls): – Assign IP address via the handset menu:
v
£ Ð Settings £Base £Local Network
Or – Assign IP address via the Web configurator:
¥ Open the following Web page: Settings £IP Configuration. ¥ Select IP address type.
Please note that the IP address and subnet mask depend on the router's address block. You must also enter the standard gateway and DNS server. The IP address for the router is generally entered here.
20
Belt clip and headset First steps
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Belt clip and headset

By using a belt clip and headset (optional) you can easily make your handset a constant companion both inside the building and in its immediate vicinity.

Attaching the belt clip

The handset has notches at the top and on each side (level with the loudspeaker) for attaching the belt clip.
¤ Press the belt clip onto the back of the handset so that the protrusions on the belt clip
engage with the notches.

Connection socket for headset

You can connect various headset types (with 2.5 mm jack connector), including HAMA Plantronics M40, MX100 and MX150.
A compatibility list of tested headsets is available on the Internet at: www.plantronics.com/productfinder
21
Menu trees Phone menu
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Menu trees

Phone menu

Open the main menu on your phone by right-clicking the control key when the handset is in idle status: v.
There are two ways to select a function:
Using number combinations ("shortcut")
¤ Enter the number combination that is in front of the function in the menu tree.
Example: v 54 for "Set handset language".
Scrolling through the menus
¤ Scroll to the function with the control key q (press up or down) and press §OK§.
1 î Messaging
1-1 SMS An SMS mailbox (general or private) activated without
a PIN
1-1-1 New SMS
1-1-2 Incoming (0)
1-1-3 Outgoing (0)
An SMS mailbox activated with a PIN or 2-3 mailboxes
1-1-1 Mailbox 1-1-1-1 New SMS
1-1-1-2 Incoming (0)
1-1-1-3 Outgoing (0)
1-1-2 to 1-1-4
Mailbox 1 Mailbox 2 Mailbox 3
1-1-2-1 to 1-1-4-1
1-1-2-2 to 1-1-4-2
1-1-2-3 to 1-1-4-3
New SMS
Incoming (0)
Outgoing (0)
page 52
page 53
page 56
page 53
page 53
page 56
page 53
page 53
page 56
page 53
22
Phone menu Menu trees
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1-1-6 Settings 1-1-6-1 Service Centres
1-2 E-mail
1-3 Messenger 1-3-1 Buddies
1-3-2 User Status 1-3-2-1 Change Status
1-3-3 Messages
2 ê Sel. Services
2-1 VoIP 2-1-6 Call Divert
2-1-7 Call Waiting
2-2 Fixed Line 2-2-6 Call Divert
2-2-7 Call Waiting
3 ì Alarm Clock
4 í Add. Features
4-3 Room Monitor
1-1-6-2 SMS Mailboxes
1-1-6-3 Notify Number
1-1-6-4 Notify Type
1-3-2-2 Info
page 61
page 60
page 58
page 59
page 73
page 79
page 79
page 79
page 81
page 41
page 41
page 39
page 39
page 101
page 93
5 Ð Settings
5-1 Date/Time
page 12
5-2 Audio Settings 5-2-1 Handset Volume
5-2-2 Ringer Settings 5-2-2-1 Ext. Calls
page 99
5-2-2-2 Internal Calls
5-2-2-3 All
5-2-3 Advisory Tones
5-3 Display 5-3-1 Screen Picture
5-3-2 Colour Scheme
5-3-3 Contrast
5-3-4 Backlight
page 100
page 96
page 95
page 95
page 96
23
Menu trees Phone menu
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5-4 Handset 5-4-1 Language
5-4-2 Auto Answer
5-4-3 Register H/Set
5-4-4 Reset Handset
5-5 Base 5-5-1 Calls List Type 5-5-1-1 Missed Calls
5-5-1-2 All Calls
5-5-2 Music on hold
5-5-3 System PIN
5-5-4 Base Reset
5-5-5 Add. Features 5-5-5-1 Repeater Mode
5-5-6 Local Network
5-5-8 Software Update
5-6 Voice Mail 5-6-1 Set Key 1 5-6-1-1 Network Mailb.
Only on C475 IP base station:
5-6-1-2 Answer Machine
5-6-2 Ans Machine
5-6-3 Call Screening
5-6-4 Announcements 5-6-4-1 Record Announce
5-6-4-2 Play Announce
5-6-4-3 Del Announce
5-6-4-4 Record Anc Only
5-6-4-5 Play Anc Only
5-6-4-6 Del Anc Only
5-6-4-7 Set Ans. Mode
page 95
page 97
page 88
page 102
page 49
page 104
page 103
page 103
page 104
page 109
page 105
page 86
page 71
page 64
page 69
page 66
5-6-5 Message Length
5-6-6 Record Quality
5-6-7 Ring Delay
5-7 Telephony 5-7-1 Default Line 5-7-1-1 VoIP
page 70
page 70
page 70
page 105
5-7-1-2 Fixed Line
24
Web configurator menu Menu trees
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5-7-2 Connection Assist.
5-7-6 Fixed Line 5-7-6-1 Dialling Mode
5-7-7 VoIP

Web configurator menu

Home
Settings
IP Configuration
Tel ephon y
Messaging
Info Services
Miscellaneous
Status
Device
5-7-6-2 Recall
Enter system PIN.
Show Stat. on HS
Select Provider
Provider Registr.
Connections
Audio
Number Assignment
Call Forwarding
Dialling Plans
Directory
Advanced Settings
Messenger
E-Mail
page 107
page 111
page 111
page 110
page 107
page 108
page 113
page 118
page 120
page 127
page 130
page 132
page 135
page 137
page 132
page 139
page 141
page 142
page 142 to page 144
page 145
25
Making calls with VoIP and the fixed line network Making an external call
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Making calls with VoIP and the fixed line network

Making an external call

External calls are calls made via the public telephone network (fixed line network) or via the Internet (VoIP). You generally decide which connection type you want to use for a spe­cific call when you dial the number.
Please note:
– You can conduct up to three separate external calls via your base station (using different hand-
sets): two calls via VoIP and one via the fixed line network.
– You can define dialling plans for certain numbers or area codes by determining the connection
and therefore the billing method to be used (cost control, see page 135) when these numbers are dialled.
– Dialling with the directory (page 43), quick dial keys (page 97) or last number redial list (page 47)
saves repeated keying of phone numbers. You can modify or add to these numbers on a call-to­call basis.
– If you use VoIP to make a call to the fixed line network, you may also have to dial the area code for
local calls (depending on the VoIP provider). You can avoid having to dial your own area code by entering it into the configuration (page 134). Your area code is then added automatically when you make local calls.
Use the talk key to select the type of connection and make the call
By briefly pressing or pressing and holding the call key c, you can determine the type of connection for the call you want to make (fixed line network or VoIP).
Precondition: You enter the number without a line suffix (page 27) and have not defined any dialling plans for this number.
~c Enter number (without suffix) and briefly press/press and hold the talk key. A default connection is established on your phone (fixed line network or VoIP, page 105).
¤ Briefly press the talk key c if you want to make a call via this default connection. ¤ Press and hold the talk key c if you want to make the call via the other connection
type.
If you have assigned a number of VoIP numbers to your phone, you can define which VoIP number (VoIP account) is used for external calls from each specific handset (handset send number, page 130).
Please note:
If you are using a GAP compatible handset other than the Gigaset handsets C47H, S67H, S68H, SL37H, S45 and C45, every call will be made via the standard connection, even if you press and hold the call key. If you want to use the non-default connection to make a call, enter a star (*) at the end of the number.
26
Making an external call Making calls with VoIP and the fixed line network
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Selecting the connection type using display keys and making a call
Precondition: The display keys on your handset have been assigned §FixedLine§ and/or §IP§ (page 97).
§FixedLine§ / §IP§
Press the display key to select the connection type.
~s Enter the number or select from the directory. c / d Press the talk or handsfree key.
The number will always be called via the selected connection type.
Please note:
If you have dialled a number with a suffix #1 to #6 via VoIP (§IP§), your call will be made through the VoIP account assigned to the suffix. If you have entered #0, no suffix or an invalid suffix, your call will be made through the handset's VoIP send number. Suffixes are ignored for calls made through the fixed line network (§FixedLine§).
Select and dial a connection via your line suffix
You can configure up to six VoIP numbers on your phone in addition to the fixed line net­work number and the Gigaset.net number. A (line) suffix i s assigned to each number (line) of your phone:
u the fixed line number has the suffix #0 u VoIP numbers have the suffixes #1 to #6 (page 121) u and the Gigaset.net number has the suffix #9
~ Enter the number of the party you wish to call (e.g. 1234567). ~ Add the suffix for the connection (your phone number) through which you
wish to make and pay for the call, e.g. # for the 1st VoIP number in your
configuration. c Press the talk key. The connection is always made via the line with the assigned suffix, regardless of whether
you press the call key c briefly or press and hold.
Please note:
– If you enter a suffix that is not configured in your phone, your call will be made via the handset's
send number (page 130).
– If you press the display key §FixedLine§ before dialling the number, your call will be made via the
fixed line network – irrespective of the line suffix.
– If you press the display key §IP§ before dialling the number, your call will be made via VoIP, even if
you enter the suffix #0 (fixed line network).

Entering an IP address

You can also dial an IP address instead of a phone number using VoIP.
¤ Press the star key * to separate the sections of the IP address
(e.g. 149*246*122*28).
¤ If necessary press the hash # key to attach the SIP port number of the person you are
calling to the IP address (e.g. 149*246*122*28#5060).
You cannot dial IP addresses using a line suffix.
27
Making calls with VoIP and the fixed line network Ending a call
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Cancelling the dialling operation

You can cancel the dialling operation with the end call key a.
Dialling emergency numbers – defining dialling plans
You can use the Web configurator to block certain numbers or to define which of your numbers (fixed line network, VoIP) should be used to call specific numbers (Dialling Plans, see page 135).
If you enter a number that has a defined dialling plan, the call will be made via the line defined in the dialling plan – regardless of whether the call key is pressed briefly or pressed and held. Any automatic area code will not be prefixed to the number.
Emergency numbers
Dialling plans for emergency numbers (e.g. the local emergency service number) are fac­tory-set for certain countries. Emergency calls are then always made via the fixed line net­work.
You cannot delete or deactivate these dialling plans. However, you can change the connec­tion through which each emergency number should be called (e.g. if the phone is not con­nected to the fixed line network). You must make sure that the VoIP provider for the selected connection supports emergency calls.
If your phone does not have default dialling plans for emergency calls, you should define the rules yourself (page 135). Assign them to a connection that you know supports emer­gency calls. Emergency calls are always supported by fixed line networks.
Please note: If no rules are defined for emergency numbers and you have programmed an automatic local area code (page 134), the code will be prefixed to emergency numbers as soon as they are dialled via a VoIP connection.
Please note:
Emergency numbers cannot be dialled if the keypad lock is activated. Before dialling, press and hold the hash key
#, to release the keypad lock.

Ending a call

a Press the end call key.
28
Accepting a call Making calls with VoIP and the fixed line network
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Accepting a call

The handset indicates an incoming call in three ways: by ringing, by a display on the screen and by the flashing handsfree key d.
Please note:
Only calls to receive numbers that are assigned to your handset will be signalled (page 130). If a phone number is not assigned to any handset as a receive number, the calls will be signalled on
all handsets.
You can accept the call by:
¤ Pressing the talk key c. ¤ Pressing the handsfree key d. ¤ Gigaset C475 IP: Press the display key Ÿ to forward the call to the answer machine
(page 69).
If the handset is in the charging cradle and the Auto Answer function is activated (page 97), the handset will take a call automatically when you lift it out of the cradle.
If the ringer tone is intrusive, press the as it is displayed on the screen.
Please note:
You can reject VoIP calls by pressing the end call key a. The caller receives an appropriate message (depending on the provider).
Pressing the end call key on an incoming call from the fixed line network will cancel the ringer tone (same as §Silence§).
§Silence§ display key. You can accept the call so long

Calling Line Identification

When you receive a call from the Internet, the caller's number and/or the name they have specified is displayed on the screen.
When you receive a call from the fixed line network, the caller's number is displayed on the screen if the following conditions are met:
u Your fixed line network provider supports CLIP, CLI:
– CLI (Calling Line Identification): number of the caller is transmitted – CLIP (Calling Line Identification Presentation): the caller's number is displayed.
u You have arranged CLIP with your network provider. u The caller has arranged CLI with the network provider.
If the phone number is identified and the caller's number is saved in your directory, the name will be displayed from the directory. A CLIP image allocated to the name will also appear in the display.
29
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