Sharp MX-C311, MX-C401 User Manual

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OPERATION GUIDE

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MAKE A COPY PRINT A DOCUMENT SEND A FAX

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BEFORE USING THE MACHINE

COPIER

PRINTER

FACSIMILE

SCANNER / INTERNET FAX

DOCUMENT FILING

SCAN AN IMAGE /

SEND AN INTERNET FAX

SYSTEM SETTINGS

SAVE A JOB AND

REUSE IT LATER

TROUBLESHOOTING

About Operation Guide

MODEL:

MX-C311 MX-C401

DIGITAL FULL COLOR MULTIFUNCTIONAL SYSTEM

Maintenance & Safety GuideMaintenance & Safety GuideMaintenance & Safety Guide

Please read first

Please read this guide first to ensure safe use of the machine. Before installing this product, be sure to read the "TO ENSURE SAFE USE OF THE MACHINE" and "INSTALLATION REQUIREMENTS" sections.

TO ENSURE SAFE USE OF THE MACHINE

Keep this manual close at hand for reference whenever needed.

INSTALLATION REQUIREMENTS

SUPPLIES

REPLACING SUPPLIES AND MAINTENANCE

SPECIFICATIONS

TO THE ADMINISTRATOR OF THE MACHINE

Each instruction also covers the optional units used with these products.

Caution!

For complete electrical disconnection, pull out the main plug. The socket-outlet shall be installed near the equipment and shall be easily accessible. To reduce the risk of fire, use only UL-Listed No.26 AWG or larger telecommunication

line cord.

FAX interface cable and Line cable:

These special accessories must be used with the device.

FOR YOUR RECORDS ...

To protect against loss or theft, record and retain for reference the machine's serial number located at the lower left corner of the left side of the machine.

Model Number Serial Number Date of Purchase Place of Purchase Authorized Sharp Printer Service Department Number

Notice for Users in U.S.A. EMC (this machine and peripheral devices)

WARNING:

FCC Regulations state that any unauthorized changes or modifications to this equipment not expressly approved by the manufacturer could void the user's authority to operate this equipment.

Shielded interface cables must be used with this equipment to maintain compliance with EMC regulations.

NOTE:

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

This machine contains the software having modules developed by Independent JPEG Group.

Contents

TO ENSURE SAFE USE OF THE

MACHINE . . . . . . . . . . . . . . . . . . 3

Cautions . . . . . . . . . . . . . . . . . . . 3

Warnings . . . . . . . . . . . . . . . . . . 4

Laser information . . . . . . . . . . . . 6

INSTALLATION REQUIREMENTS . . .

SUPPLIES. . . . . . . . . . . . . . . . . . 9

Storage of supplies. . . . . . . . . . . 9

Supply of spare parts and

consumables . . . . . . . . . . . . . . . 9

REPLACING SUPPLIES AND

MAINTENANCE . . . . . . . . . . . . 10

Replacing the toner

cartridges . . . . . . . . . . . . . . . . . 10

Replacing the toner collection

container. . . . . . . . . . . . . . . . . . 15

Replacing the developer cartridge /

drum cartridge. . . . . . . . . . . . . . . . .

Replacing the developer cartridge . . Replacing the drum cartridge . . 26 Replacing the staple cartridge

in the finisher . . . . . . . . . . . . . . 28

Regular maintenance . . . . . . . . 31

Cleaning the document glass and

automatic document feeder. . . . .

Cleaning the main charger of the

photoconductive drum . . . . . . . 32

Cleaning the bypass tray

rollers . . . . . . . . . . . . . . . . . . . . 37

Cleaning the automatic

document feeder rollers . . . . . . 40

Cleaning the laser unit . . . . . . . 43

Cleaning the PT charger of the

primary transfer belt unit. . . . . . 50

18 18

SPECIFICATIONS . . . . . . . . . . 53

Machine specifications / copier

specifications . . . . . . . . . . . . . . 53

Continuous copying speeds . . . 57

Ambient environment . . . . . . . . 57

Acoustic noise emission (measurement according to

ISO7779) . . . . . . . . . . . . . . . . . 58

Automatic document feeder

specifications . . . . . . . . . . . . . . 59

Business card feeder

specifications . . . . . . . . . . . . . . 60

500-sheet paper feed unit

specifications . . . . . . . . . . . . . . 61

Finisher specifications . . . . . . . 62

Printer specifications . . . . . . . . 64

Network scanner / Internet Fax

specifications . . . . . . . . . . . . . . 65

Pull scan function (TWAIN)

specifications . . . . . . . . . . . . . . 66

Facsimile specifications . . . . . . 67

TO THE ADMINISTRATOR OF

THE MACHINE . . . . . . . . . . . . . 70

Factory default passwords . . . . 70

Forwarding all transmitted and received data to the administrator (document administration function)

For the users of the fax function . . . Trademark acknowledgments . . .

. . 70

71 75

Note:

• Considerable care has been taken in preparing this manual. If you have any comments or concerns about the manual, please contact your dealer or nearest SHARP Service Department.

• This product has undergone strict quality control and inspection procedures. In the unlikely event that a defect or other problem is discovered, please contact your dealer or nearest SHARP Service Department.

• Aside from instances provided for by law, SHARP is not responsible for failures occurring during the use of the product or its options, or failures due to incorrect operation of the product and its options, or other failures, or for any damage that occurs due to use of the product.

Products that have earned the ENERGY STAR® are designed to protect the environment through superior energy efficiency.

The Environmental Choice Program guidelines are applied to the products only in Canada. The products that meet the Environmental Choice Program guidelines carry the logo shown to the left. The products without the logo may not meet the Environmental Choice Program guidelines.

Warranty

While every effort has been made to make this document as accurate and helpful as possible, SHARP Corporation makes no warranty of any kind with regard to its content. All information included herein is subject to change without notice. SHARP is not responsible for any loss or damages, direct or indirect, arising from or related to the use of this operation manual.

TO ENSURE SAFE USE OF THE MACHINE

Cautions

• Do not make any modifications to this machine. Doing so may result in personal injury or damage to the machine.

• Do not make copies of anything which is prohibited from copying by law. The following items are normally prohibited from printing by national law. Other items may be prohibited by local law.

●

Money ● Stamps ● Bonds ● Stocks

●

Bank drafts ● Checks ● Passports ● Driver's licenses

• Do not use a flammable spray to clean the machine. If gas from the spray comes in contact with hot electrical components or the fusing unit inside the machine, fire or electrical shock may result.

• Do not place a vessel that contains water or other liquid on the machine. Do not place metal objects on the machine that may fall into the machine.

• In the event that a metal object falls or liquid spills into the machine, first turn off the machine's main power switch and then unplug the power cord.

• If a thunderstorm begins, turn off the machine's main power switch and unplug the power cord in order to prevent electrical shock and fire due to a lightning strike.

• If you find that condensation has formed on the surface of the machine or the display, open the right cover and check for condensation inside the machine. If condensation has formed inside the machine, turn off the main power. Turning on the main power when condensation has formed inside the machine may cause a failure. Leave the right cover open until the condensation evaporates naturally. To keep foreign matter from getting on the primary transfer belt unit or secondary transfer roller unit while the right cover is open, place a cover over the opening.

• Do not plug in or unplug the power cord with a wet hand.

TO ENSURE SAFE USE OF THE MACHINE

Warnings

• When turning off the power, be sure to press the [POWER] key on the operation panel, then wait 20 seconds and switch off the main power switch. In the event that the main power is suddenly interrupted due to a power failure or other reason, turn the machine power back on and then turn it off in the correct order. If the machine is left for a long time with the main power having been turned off prior to the [POWER] key, abnormal noises, degraded image quality, and other problems may result.

• Do not touch the transfer belt and the transfer roller. Scratches or smudges on the transfer belt or the transfer roller will cause dirty prints.

• The fusing unit is extremely hot. Exercise care in this area.

• Do not look directly at the light source. Doing so may damage your eyes.

• The machine is heavy. To prevent injury when moving the machine, it is recommended that it be moved by four or more persons.

• Do not throw toner, a toner container (toner cartridge), or a toner collection container into a fire. Toner may fly and cause burns.

• Store toner, toner containers (toner cartridges), and toner collection containers out of the reach of children.

• Do not place the machine on a wobbly, slanted, or unstable surface. Install the machine only on a surface that can withstand the weight of the machine.

• When unplugging the power cord, do not grasp and pull on the cord.

Fusing unit

TO ENSURE SAFE USE OF THE MACHINE

The machine includes the document filing function, which stores document image data on the machine's hard drive. Stored documents can be called up and printed or transmitted as needed. If a hard drive failure occurs, it will no longer be possible to call up the stored document data. To prevent the loss of important documents in the unlikely event of a hard drive failure, keep the originals of important documents or store the original data elsewhere. With the exception of instances provided for by law, Sharp Corporation bears no responsibility for any damages or loss due to the loss of stored document data.

"BATTERY DISPOSAL"

THIS PRODUCT CONTAINS A LITHIUM PRIMARY MEMORY BACK-UP BATTERY THAT MUST BE DISPOSED OF PROPERLY. PLEASE CONTACT YOUR LOCAL SHARP DEALER OR AUTHORIZED SERVICE REPRESENTATIVE FOR ASSISTANCE IN DISPOSING OF THIS BATTERY.

This product utilizes a CR coin Lithium battery which contains a Perchlorate material. Special handling for this material may apply, California residents, See www.dtsc.ca.gov/hazardouswaste/perchlorate/ Others, consult local environmental officers.

This product utilizes tin-lead solder, and fluorescent lamp containing a small amount of mercury. Disposal of these materials may be regulated due to environmental consideration. For disposal or recycling information, please contact your local authorities, the Electronics Industries Alliance: www.eiae.org, the lamp recycling organization: www.lamprecycle.org or Sharp at 1-800-BE-SHARP. (For U.S.A. Only)

For North America

Non LPS Do not connect to devices other than specified peripheral devices of our company.

TO ENSURE SAFE USE OF THE MACHINE

Laser information

Wave length 790 nm ±10 nm

Pulse times (North America and Europe)

Output power Max 0.6 mW (LD1+ LD2)

Caution

Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.

This Digital Equipment is CLASS 1 LASER PRODUCT (IEC 60825-1 Edition 1.2-2001)

4.1 µs ±4.1 ns /7 mm

For North America:

SAFETY PRECAUTIONS

This Digital Equipment is rated Class 1 and complies with 21 CFR 1040.10 and

1040.11 of the CDRH standards. This means that the equipment does not produce hazardous laser radiation. For your safety, observe the precautions below.

• Do not remove the cabinet, operation panel or any other covers.

• The equipment's exterior covers contain several safety interlock switches. Do not bypass any safety interlock by inserting wedges or other items into switch slots.

For Europe:

CLASS 1 LASER PRODUCT

LASER KLASSE 1

LUOKAN 1 LASERLAITE

KLASS 1 LASERAPPARAT

INSTALLATION REQUIREMENTS

Improper installation may damage this product. Please note the following during initial installation and whenever the machine is moved.

1. The machine should be installed near an accessible power outlet for easy connection.

2. Be sure to connect the power cord only to a power outlet that meets the specified voltage and current requirements. Also make certain the outlet is properly grounded.

• For the power supply requirements, see the name plate in the lower left corner of the left side of the machine.

Connect the machine to a power outlet which is not used for other electric appliances. If a lighting fixture is connected to the same outlet, the light may flicker.

3. Do not install the machine in areas that are:

• damp, humid, or very dusty

• exposed to direct sunlight

• subject to extreme temperature or humidity changes, e.g., near an air conditioner or heater

• poorly ventilated.

4. Be sure to allow the required space around the machine for servicing and proper ventilation.

5. The machine includes a built-in hard drive. Do not subject the machine to shock or vibration. In particular, never move the machine while the power is on.

11-13/16" (30 cm)

17-23/32" (45 cm)

INSTALLATION REQUIREMENTS

Do not install the machine in a location with poor air circulation.

A small amount of ozone is created inside the machine during printing. The amount of ozone created is not sufficient to be harmful; however, an unpleasant odor may be noticed during large copy runs, and thus the machine should be installed in a room with a ventilation fan or windows that provide sufficient air circulation. (The odor may occasionally cause headaches.) * Install the machine so that people are not directly exposed to exhaust from the

machine. If installed near a window, ensure that the machine is not exposed to direct sunlight.

SUPPLIES

Standard supplies for this product that can be replaced by the user include paper, toner cartridges, and staple cartridges for the finisher. Be sure to use only SHARP-specified products for the toner cartridges, finisher staple cartridge, and transparency film.

For best copying results, be sure to use only Sharp Genuine Supplies which are designed, engineered, and tested to maximize the life and performance of Sharp products. Look for the Genuine Supplies label on the toner package.

GENUINE SUPPLIES

Storage of supplies

Proper storage

1. Store the supplies in a location that is:

• clean and dry

• at normal temperature with minimal temperature fluctuations

• not exposed to direct sunlight

2. Store paper in the wrapper and lying flat.

3. Paper stored in packages standing up or out of the wrapper may curl or become damp, resulting in paper misfeeds.

Storing toner cartridges

Store the box that contains the toner cartridge horizontally; do not store it standing up. If the toner cartridge is stored standing up, the toner may solidify inside the cartridge. Store the toner in a location that is cooler than 104°F (40°C). Storage in a hot location may cause the toner in the cartridge to solidify.

Staple cartridge

The finisher requires the following staple cartridge:

MX-SCX1 (for finisher) Approx. 5000 per cartridge x 3 cartridges

Supply of spare parts and consumables

The supply of spare parts for repair of the machine is guaranteed for at least 7 years following the termination of production. Spare parts are those parts of the machine which may break down within the scope of the ordinary use of the product, whereas those parts which normally exceed the life of the product are not to be considered as spare parts. Consumables too, are available for 7 years following the termination of production.

REPLACING SUPPLIES AND MAINTENANCE

This section explains the procedures for replacing supplies such as toner and staple cartridges and routine maintenance.

Replacing the toner cartridges

Be sure to replace the toner cartridge when the message "Change the toner cartridge." appears.

In copy mode

Ready to scan for copy. ( Change the toner cartridge.)

When the message appears in the message display, replace the toner cartridge for the indicated color.

If you continue to use the machine without replacing the cartridge, the following message will appear when the toner runs out.

Change the toner cartridge.

( )

Colors that are running low or have run out of toner are indicated in ( ).

: Yellow toner, : Magenta toner, : Cyan toner, : Black toner

Replace the toner cartridges of the indicated colors.

M C

Open the front cover.

Locations of color toner cartridges

(Y): Yellow (M): Magenta (C): Cyan (Bk): Black

REPLACING SUPPLIES AND MAINTENANCE

(M)(Y) (C) (Bk)

Pull the toner cartridge toward you.

Example: Replacing the yellow toner cartridge

REPLACING SUPPLIES AND MAINTENANCE

Take out the new toner cartridge, hold it with both hands, and shake 5 or 6 times horizontally.

• When shaking the toner cartridge, be sure to shake with the protective material inserted in the cartridge. If you shake the cartridge after removing the protective material, toner may spill out.

• Shake the toner cartridge only in the horizontal direction. If shaken in any other direction, toner may collect in one part of the cartridge.

Remove the protective material from the new toner cartridge.

Protective

material

• Hold the toner cartridge firmly while removing the protective material.

• After the protective material has been removed, do not point the toner cartridge down or shake it. Toner may spill out.

REPLACING SUPPLIES AND MAINTENANCE

Insert the new toner cartridge horizontally and push it firmly in.

The shape of the toner cartridge varies by color. Insert in the same location as the toner cartridge that was removed.

REPLACING SUPPLIES AND MAINTENANCE

Close the front cover.

• After the toner cartridge is replaced, the machine automatically enters image adjustment mode. Image adjustment will not take place if the cover is not closed.

• Take care that your fingers are not pinched when closing the cover.

Caution

• Do not throw a toner cartridge into a fire. Toner may fly and cause burns.

• Store toner cartridges out of the reach of small children.

• Store the box that contains the toner cartridge horizontally; do not store it standing up. If the toner cartridge is stored standing up, the toner may solidify inside the cartridge. Store the toner in a location that is cooler than 104°F (40°C). Storage in a hot location may cause the toner in the cartridge to solidify. If a toner cartridge other than a SHARP-recommended toner cartridge is used,

• the machine may not attain full quality and performance and there is a risk of damage to the machine. Be sure to use a SHARP-recommended toner cartridge.

• Keep the used toner cartridge in a plastic bag (do not discard it). Your service technician will collect the used toner cartridge.

• To view the approximate amount of toner remaining, continually touch the [COPY] key during printing or when the machine is idle. The percentage of toner remaining will appear in the display while the key

Total Count B/W:00,000,000 Full Color:00,000,000 2-color:00,000,000 Single color:00,000,000

Toner Quantity [Bk]:100-75% [C]:100-75% [M]:100-75% [Y]:100-75%

is touched. When the percentage falls to "25-0%", obtain a new toner cartridge and keep it ready for replacement. When the remaining toner falls to "25-0%", colors in the output may be faint or partially missing when an original or image with dark colors is copied or printed.

REPLACING SUPPLIES AND MAINTENANCE

Replacing the toner collection container

The toner collection container collects excess toner that is produced during printing. When the toner collection container becomes full, "Replace used toner container." will appear. Follow the procedure below to replace the toner collection container. It is also necessary to remove the toner collection container in order to replace the transfer unit. Refer to the procedure below to remove the toner collection container when replacing the transfer unit.

Toner may spill when the toner collection container is replaced. Before replacing the toner collection container, take measures such as placing covers on and around the machine to prevent soiling.

Open the front cover.

Release the used toner collection container.

(1) Turn the toner collection container lock lever to the

right until it is horizontal.

(2) Tip the toner collection container forward.

Grasp the top right of the toner collection container with your right hand and support the bottom left with your left hand, and slowly tip the container toward you.

REPLACING SUPPLIES AND MAINTENANCE

Remove the toner collection container.

• If the toner collection container is tipped forward too far, it will not be possible to remove it.

• Do not point the holes down as used toner will spill out.

• Hold the container by both hands and lift it up slowly.

• Do not discard the toner collection container. Place it in a plastic bag and keep it until your service technician comes to perform maintenance. Your service technician will collect the toner collection container.

Install the new toner collection container.

Insert the container from above at a slant. (The direction opposite to when you removed it.)

(2)

(1)

REPLACING SUPPLIES AND MAINTENANCE

Turn the lock lever on the toner collection container to the left.

Turn the lock lever to the left until it stops.

If the lock lever does not turn, check if the toner collection container is installed correctly. In particular, make sure that the top left corner of the toner collection container is correctly in place.

Close the front cover.

Take care that your fingers are not pinched when closing the cover.

Caution

• Do not throw the toner collection container into a fire. Toner may fly and

cause burns.

• Store the toner collection container out of the reach of small children.

• Toner may spill when the toner collection container is replaced. Take measures so that there will be no problem if toner spills on the machine, around the machine, or on your clothes.

• Do not touch the part soiled with toner of the removed toner collection container. If you accidentally touch the toner, immediately wash your hands.

REPLACING SUPPLIES AND MAINTENANCE

Replacing the developer cartridge / drum cartridge

Before replacing the developer cartridge or drum cartridge, turn off the main power of the machine and wait briefly.

Replacing the developer cartridge

Your service technician will replace the developer cartridge. Only replace the cartridge as explained below if your service technician instructs you to. Follow the instructions carefully. It is also necessary to remove the developer cartridge in order to replace the drum cartridge. Refer to the procedure below to remove the developer cartridge when replacing the drum cartridge.

Press the [POWER] key ( ) on the operation panel to turn off the panel power, and then switch the main power switch to the off position.

Open the front cover and remove the toner collection container.

☞ Replacing the toner collection container (page 15)

REPLACING SUPPLIES AND MAINTENANCE

Open the main charger cover.

(1) Turn the main charger cover lock levers in the direction

of an arrow below.

When the lock levers are horizontal, the lock is released.

(2) Grasp the lock levers and tip the cover forward.

REPLACING SUPPLIES AND MAINTENANCE

Remove the developer cartridge.

(1) Grasp the developer cartridge lock and pull it forward

and down.

(2) Squeeze the lever on the developer cartridge

(3) Pull the developer cartridge out horizontally.

(3)

(2) (2)

Support the developer cartridge near the middle with your

(4)

hand and completely remove the developer cartridge.

Roller

• When removing the developer cartridge, grasp it with both hands at the middle.

• Try to keep the developer cartridge horizontal as you remove it. If tipped during removal, developer may spill out.

• There will be toner on the roller area of the removed developer cartridge. Do not touch the roller area. If you accidentally touch the toner, immediately wash your hands.

REPLACING SUPPLIES AND MAINTENANCE

Shake the new developer cartridge 5 or 6 times as shown.

Hold the developer cartridge firmly as shown below and shake forward and back, left and right. Remove the protective material after shaking the developer cartridge.

Protective material

• The part of the developer cartridge

shown below is easily deformed or damaged. Do not touch this part when handling the cartridge.

• Do not touch the roller in the developer cartridge. If the roller is accidentally touched, image problems may result. In that case, replace the developer cartridge with a new cartridge.

• The seal must not be removed when shaking the new developer cartridge.

• Take care not to damage the developer cartridge when shaking it. If damaged, the developer in the cartridge may leak out.

REPLACING SUPPLIES AND MAINTENANCE

Insert the new developer cartridge horizontally.

Insert the new developer cartridge in the same location as the cartridge that was removed.

• Do not tilt the developer cartridge or insert it in the wrong direction or orientation. This may damage the developer cartridge or drum cartridge and cause failure.

• When inserting the developer cartridge, grasp it with both hands at the middle.

• Do not remove the seal from the developer cartridge until the cartridge is installed in the machine. If the seal is removed when the cartridge is not locked, the cartridge may fall out of the machine.

Insert with the arrow on the cartridge aligned with the arrow on the machine.

Grasp the developer cartridge lock and replace it on the machine.

REPLACING SUPPLIES AND MAINTENANCE

Hold the developer cartridge with one hand and slowly remove the seal with the other hand.

Slowly pull the seal straight and horizontally out.

If excessive force is used or the seal is pulled out diagonally, it may tear.

There is a mark (red belt) on the end of the seal. After removing the seal, be sure to verify that the mark (red belt) is on the end of the seal. If the seal has been cut on the developer cartridge, the cartridge cannot be used. Replace with a new developer cartridge.

Close the main charger cover and rotate the lock levers in the direction of the arrows to lock the cover.

When the lock levers are vertical, the cover is locked.

REPLACING SUPPLIES AND MAINTENANCE

Install the toner collection container.

☞ Replacing the toner collection container (page 15)

Close the front cover.

Take care that your fingers are not pinched when closing the cover.

(2)

(1)

REPLACING SUPPLIES AND MAINTENANCE

Turn on the power.

Switch the main power switch "ON" and press the [POWER] key ( ) on the operation panel to turn on the operation panel power.

Caution

• Do not throw the developer cartridge into a fire. Toner may fly and cause

burns.

• Store the developer cartridge out of the reach of small children.

• When replacing the developer cartridge, be aware that it may soil your clothes or the immediate surroundings.

• Do not touch the part soiled with toner of the removed toner collection container. If you accidentally touch the toner, immediately wash your hands.

REPLACING SUPPLIES AND MAINTENANCE

Replacing the drum cartridge

Your service technician will replace the drum cartridge. Only replace the cartridge as explained below if your service technician instructs you to. Follow the instructions carefully.

• Do not leave the drum cartridge outside of its package for a long time, and do not remove cartridge from its package in a location where there is bright sunlight or bright light. This may cause a failure.

• When you remove a drum cartridge, place it in a dark location and do not allow light to shine on the cartridge.

Turn off the power and remove the developer cartridge.

For the procedure for removing the developer cartridge, see steps 1 to 4 of "Replacing the developer cartridge" (page 18).

To remove the drum cartridge, the developer cartridge must first be removed.

Drum cartridge

Developer cartridge

Hold down the lever on the drum cartridge with your finger and pull the drum cartridge toward you.

Place one hand at the middle of the drum cartridge and pull out with both hands.

Do not touch toner on the old drum cartridge. If you accidentally touch the toner, immediately wash your hands.

REPLACING SUPPLIES AND MAINTENANCE

Remove the protective material from the drum cartridge and slowly insert the drum cartridge along the guides.

Make sure that the mark on the drum cartridge is aligned with the mark on the machine as you insert the drum cartridge.

Drum

• To remove the protective material, slowly pull it straight out so that it does not tear.

• When installing the drum cartridge, do not touch or damage the drum. This may cause a failure.

• After removing the protective material, immediately insert the drum cartridge in the machine. Do not allow the drum cartridge to be directly exposed to sunlight or electric light.

• Do not tilt the drum cartridge or insert it in the wrong direction or orientation. This may damage the drum cartridge or cause a failure.

Make sure that the colors on the new drum cartridge and the insertion label match.

Replace the developer cartridge and toner collection container, close the front cover of the machine, and turn on the power.

For the procedure for replacing the developer cartridge and toner collection container, see steps 7 to 8 and steps 10 to 11 of "Replacing the developer cartridge" (page 18).

REPLACING SUPPLIES AND MAINTENANCE

Replacing the staple cartridge in the finisher

When the staple cartridge runs out of staples, a message will appear in the operation panel. Follow the procedure below to replace the staple cartridge.

Open the cover.

While pressing the lever over to the left, slide the finisher to the left until it stops.

Gently slide the finisher until it stops

Lower the staple case release lever and remove the staple case.

Pull the staple case out to the right.

REPLACING SUPPLIES AND MAINTENANCE

Remove the empty staple cartridge from the staple case.

Gently grasp the right side of the staple cartridge as shown and lift to the left and up. The lock will release easily. After the lock releases, continue lifting the staple cartridge to the left and up to remove it.

• Even when a message appears in the operation panel, staples may occasionally remain in the staple cartridge.

• If staples remain, the lock will not release easily. Forcing the lock to release may deform the staple case and staple cartridge, causing failure.

Insert a new staple cartridge into the staple case as shown.

Push the staple cartridge in until it clicks into place.

REPLACING SUPPLIES AND MAINTENANCE

Replace the staple case.

Push the staple case in until it clicks into place.

Slide the finisher back to the right.

Gently slide the finisher back to the right until it locks into its original position.

Close the cover.

Take care that your fingers are not pinched when closing the cover.

Make a test print or copy in staple sort mode to verify that stapling takes place correctly.

REPLACING SUPPLIES AND MAINTENANCE

Regular maintenance

To ensure that the machine continues to provide top quality performance, periodically clean the machine.

Warning

Do not use a flammable spray to clean the machine. If gas from the spray comes in contact with hot electrical components or the fusing unit inside the machine, fire or electrical shock may result.

• Do not use thinner, benzene, or similar volatile cleaning agents to clean the machine. These may degrade or discolor the housing. Use a soft cloth to gently wipe off dirt

• from the area on the operation panel with a mirror-like finish (shown at right). If you use a stiff cloth or rub hard, the surface may be damaged.

The area with a mirror-like finish is the area that is .

Cleaning the document glass and automatic document feeder

If the document glass or document backplate sheet becomes dirty, the dirt will appear as dirty spots, colored lines, or white lines in the scanned image. Always keep these parts clean. Wipe the parts with a clean, soft cloth. If necessary, moisten the cloth with water or a small amount of neutral detergent. After wiping with the moistened cloth, wipe the parts dry with a clean dry cloth.

Document glass Document backplate sheet

When wiping dirt off the machine, do not press down hard on the machine. This may damage or deform the machine.

REPLACING SUPPLIES AND MAINTENANCE

Scanning area

If colored lines or white lines appear in images scanned using the automatic document feeder, clean the scanning area (the thin long glass next to the document glass).

Cleaning the main charger of the photoconductive drum

If black lines or colored lines appear even after you have cleaned the document glass and automatic document feeder, use the charger cleaner to clean the main charger.

Press the [POWER] key ( ) on the operation panel to turn off the panel power, and then switch the main power switch to the off position.

Open the front cover and remove the toner collection container.

☞ Replacing the toner collection container (page 15)

REPLACING SUPPLIES AND MAINTENANCE

Release the lock levers and open the main charger cover.

☞ Replacing the developer cartridge (page 18)

Remove the charger cleaner.

(1) Flip down the charger cleaner lock (A) in the direction of

the arrow, and lift the left end of the charger cleaner.

(1)

(A)

(2) Move the charger cleaner to the left and pull it out.

(2)

REPLACING SUPPLIES AND MAINTENANCE

Clean the main charger.

(1) Gently push the charger cleaner all the way in.

(2) Gently pull the charger cleaner out.

(3) Repeat the above (1) to (2) three times.

• Take care not to let the tip of the charger cleaner become soiled by

toner.

• Clean with the mark ( ) on the charger cleaner facing down.

• Holes to be cleaned by the charger cleaner are indicated by labels similar to (A).

(A)

Position of mark

• Do not use the charger cleaner for any purpose other than cleaning the main charger.

REPLACING SUPPLIES AND MAINTENANCE

Repeat step 5 with each of the other main chargers.

Main charger

There are a total of 4 places to be cleaned in the machine as shown.

Replace the charger cleaner in its original position.

Insert the tip of the charger cleaner in toward the right and then press down on the end of the charger cleaner. The charger cleaner will lock into place.

(2)

(1)

Close the main charger cover and rotate the lock levers in the direction of the arrows to lock the cover.

☞ Replacing the developer cartridge (page 18)

REPLACING SUPPLIES AND MAINTENANCE

Install the toner collection container.

☞ Replacing the toner collection container (page 15)

(1)

(2)

Close the front cover.

Take care that your fingers are not pinched when closing the cover.

Turn on the power.

Switch the main power switch "ON" and press the [POWER] key ( ) on the operation panel to turn on the operation panel power.

REPLACING SUPPLIES AND MAINTENANCE

Cleaning the bypass tray rollers

If you find that paper fed from the bypass tray misfeeds or is soiled by the roller, remove and clean the roller. If misfeeds or soiling continue to occur, replace the roller. Before starting, remove the paper from the bypass tray.

Press the [POWER] key ( ) on the operation panel to turn off the panel power, and then switch the main power switch to the off position.

Remove the roller cover from the bypass tray.

Place your fingers behind the marks on the roller cover and pull straight toward you.

Marks

REPLACING SUPPLIES AND MAINTENANCE

To clean the rollers, wipe each roller with a clean cloth.

Caution

When cleaning the rollers, be careful not to injure your hands.

Do not touch the surface of the roller if your hands are dirty.

• When you replace roller, go to the next step.

• If the dirt is difficult to remove, moisten the cloth with a small amount of water or neutral detergent, and then wipe with a clean, dry cloth until no moisture remains.

Attach the roller cover on the bypass tray.

(1) Tilt the front of the cover slightly to attach it.

(2) Press the cover onto the bypass tray so that it locks

into place.

(1)

(2)

REPLACING SUPPLIES AND MAINTENANCE

Turn on the power.

Switch the main power switch "ON" and press the [POWER] key ( ) on the operation panel to turn on the operation panel power.

REPLACING SUPPLIES AND MAINTENANCE

Cleaning the automatic document feeder rollers

If you find that originals fed through the automatic document feeder misfeed or are soiled by the rollers, remove the rollers and clean them. If misfeeds or soiling continue to occur, replace the rollers. Before starting, remove any originals from the automatic document feeder.

Press the [POWER] key ( ) on the operation panel to turn off the panel power, and then switch the main power switch to the off position.

Open the document conveyor cover on the automatic document feeder.

REPLACING SUPPLIES AND MAINTENANCE

To clean the removed rollers, wipe each roller with a clean cloth.

Caution

When cleaning the rollers, be careful not to injure your hands.

Do not touch the surface of the roller if your hands are dirty.

• If the dirt is difficult to remove, moisten the cloth with water or a neutral detergent. After wiping, wipe the roller dry with a clean cloth and go to the step 10.

• When you replace roller, go to the next step.

Close the document conveyor cover on the automatic document feeder.

Take care that your fingers are not pinched when closing the cover.

REPLACING SUPPLIES AND MAINTENANCE

Turn on the power.

Switch the main power switch "ON" and press the [POWER] key ( ) on the operation panel to turn on the operation panel power.

After turning on the power, make sure that an error message regarding replacement of the roller does not appear.

REPLACING SUPPLIES AND MAINTENANCE

Cleaning the laser unit

When the laser unit inside the machine becomes dirty, line patterns (colored lines) may form in the printed image. Follow the steps below to clean the laser unit.

Identifying lines (colored lines) caused by a dirty laser unit

• Colored lines always appear in the same place. (The lines are never black.)

• The colored lines are parallel to the direction of paper feeding.

Direction of paper feeding

Colored line

• Colored lines appear not only on copies but also on print jobs from a computer. (The same lines appear on both copies and print jobs.)

Press the [POWER] key ( ) on the operation panel to turn off the panel power, and then switch the main power switch to the off position.

REPLACING SUPPLIES AND MAINTENANCE

Open the front cover and remove the toner collection container.

☞ Replacing the toner collection container (page 15)

Remove the cleaning tool for the writing unit from the front cover.

REPLACING SUPPLIES AND MAINTENANCE

Make sure that the cleaner at the tip of the cleaning tool is not dirty.

If the cleaner is dirty, remove the cleaner and replace it with a clean one. For the procedure for replacing the cleaner, see steps 5 through 7. If the cleaner is not dirty, go to step 8.

Cleaner

Pull out the replacement cleaner from the toner collection container.

REPLACING SUPPLIES AND MAINTENANCE

Remove the dirty cleaner.

Firmly grasp the tool close to where the cleaner is attached. Use your other hand to press down on the hook that secures the cleaner and remove the cleaner.

Return the removed cleaner to the toner collection container.

Attach the new cleaner to the cleaning tool.

Firmly grasp the tool close to where the cleaner is attached. Use your other hand to press down on the hook that secures the cleaner and remove the cleaner.

Make sure that the cleaner is firmly attached to the cleaning tool.

REPLACING SUPPLIES AND MAINTENANCE

Clean the laser unit.

(1) Point the cleaner down and slowly insert the tool into

the hole that you wish to clean.

The parts of the writing unit that require cleaning are indicated by labels similar to (A).

(A)

(2) Insert the cleaning tool all the way into the hole and

then pull it back out.

Pull the cleaning tool out until you feel the tip of the tool leave the cleaning surface of the laser unit.

(3) Repeat step (2) two or three times and then remove the

cleaning tool.

REPLACING SUPPLIES AND MAINTENANCE

Repeat step 8 to clean all holes in the laser unit.

Holes to be cleaned

There are a total of 4 holes to be cleaned in the laser unit. If the cleaner becomes dirty during cleaning, replace with a new cleaner. For the procedure for replacing the cleaner, see steps 5 to 7.

Replace the cleaning tool.

Install the toner collection container.

☞ Replacing the toner collection container (page 15)

(1)

(2)

REPLACING SUPPLIES AND MAINTENANCE

Close the front cover.

Take care that your fingers are not pinched when closing the cover.

Turn on the power.

Switch the main power switch "ON" and press the [POWER] key ( ) on the operation panel to turn on the operation panel power.

REPLACING SUPPLIES AND MAINTENANCE

Cleaning the PT charger of the primary transfer belt unit

If black or colored lines still remain after the document glass / automatic document feeder and main charger have been cleaned, use the PT charger cleaner to clean the PT charger.

Press the [POWER] key ( ) on the operation panel to turn off the panel power, and then switch the main power switch to the off position.

Open the front cover and remove the toner collection container.

☞ Replacing the toner collection container (page 15)

REPLACING SUPPLIES AND MAINTENANCE

Clean the PT charger.

(1) Slowly pull the PT charger cleaner out until you feel a

slight resistance.

(2) Slowly push the PT charger cleaner back in.

(3) Repeat the above (1) to (2) three times.

Install the toner collection container.

☞ Replacing the toner collection container (page 15)

(1)

(2)

REPLACING SUPPLIES AND MAINTENANCE

Close the front cover.

Take care that your fingers are not pinched when closing the cover.

Turn on the power.

Switch the main power switch "ON" and press the [POWER] key ( ) on the operation panel to turn on the operation panel power.

SPECIFICATIONS

Machine specifications / copier specifications

Name

Type

Display

Photoconductive type

Printing method

Developer system

Fusing system

Scanning resolution

Printing resolution

Scanning gradation

Printing gradation

Original sizes / types

Copy sizes

Print margins

Digital Full Color Multifunctional System MX-C311/MX-C401

Desktop

8.5 inch color touch panel LCD

OPC drum

Electrophotographic system (laser)

Dry-type two-component magnetic brush development

Heat rollers

Black and white scanning: 600 x 300 dpi

(factory default

values), Document glass

Reversing single pass feeder (automatic document feeder)

600 x 600 dpi

256 levels

Equivalent to 256 levels

Max. 8-1/2" x 11" (A4) / sheets, bound documents

Maximum: 8-1/2" x 11" (A4) Minimum: 5-1/4" x 5-3/4" (A5)

Leading edge / trailing edge: total 21/64" (8 mm) or less, near edge / far edge: total 21/64" (8 mm) or less

Color scanning: 600 x 300 dpi,

Black and white scanning: 600 x 300 dpi

Color scanning: 600 x 300 dpi,

600 x 600 dpi

(factory default

values)

(factory default

values),

600 x 600 dpi

(factory default

values)

SPECIFICATIONS

Machine specifications / copier specifications (Continued)

Warm-up time

First-copy time*

Copy ratios

Continuous copy

Automatic document

90 seconds or less (at room temperature of 73.4°F (23°C) and rated voltage)

Color copy time: 8.9 seconds or less Black and white copy time: 8.0 seconds or less (Portrait feeding of 8-1/2" x 11" (A4) sheets from 1st paper tray, without auto color selection and auto color mode.)

Variable: 50% to 200% in increments of 1%, total 151

increments

Fixed presets: 50%, 64%, 77%, 100%, 121%, 129%

and 200% for inch sizes; 50%, 70%, 81%, 86%, 100%, 115%,

122%, 141% and 200% for AB sizes. Two reduction ratios and two enlargement ratios can be stored.

999 copies

See "Automatic document feeder specifications".

feeder

Paper sizes: 8-1/2" x 14", 8-1/2" x 13-1/2",

8-1/2" x 13-2/5", 8-1/2" x 13", 8-1/2" x 11", 7-1/4" x 10-1/2", 5-1/2" x 8-1/2", A4, B5, A5, 16K

Tray 1

* First copy out time is measured with original on the document glass in full ready

condition with fuser at operating temperature and mirror motor at operating speed in each of black and white mode and color mode, actual time may vary based on environment conditions.

Paper weight: Plain paper (16 lbs. to 28 lbs. (60 g/m

to 105 g/m

Paper capacity: Plain paper (21 lbs. (80 g/m

sheets

Paper types: SHARP-recommended plain paper,

recycled paper and colored paper

))

)) 500

SPECIFICATIONS

Machine specifications / copier specifications (Continued)

Paper sizes: 8-1/2" x 14", 8-1/2" x 13-1/2",

8-1/2" x 13-2/5", 8-1/2" x 13", 8-1/2" x 11", 7-1/4" x 10-1/2", 5-1/2" x 8-1/2", envelopes, A4, B5, A5, 16K (Includes automatic paper size detection function. Paper sizes from 3-15/16" x 5-53/64" (100 mm x 148 mm) to 8-33/64" x 14-1/64" (216 mm x 356 mm) can be entered.)

Paper weights:

Bypass tray

Duplex module

Output tray (Center tray)

Thin paper (15 lbs. to 16 lbs. (55 g/m2 to 59 g/m2)), plain paper (16 lbs. to 28 lbs. (60 g/m paper (28 lbs. bond to 110 lbs. index (106 g/m2 to 209 g/m2)), envelopes (20 lbs. to 24 lbs. (75 g/m

Paper capacity: Standard paper 100 sheets

Paper types: SHARP-recommended plain paper, recycled paper, colored paper, heavy paper, thin paper, transparency film, and envelopes (Monarch, Com-10, DL, C5)

Paper sizes: 8-1/2" x 14",

8-1/2" x 13-2/5", 5-1/2" x 8-1/2", A4, B5, A5, 16K

Paper weight: Plain paper (16 lbs. to 28 lbs. (60 g/m2 to

105 g/m2))

Paper types:SHARP-recommended plain paper,

recycled paper, and colored paper

Output method: Face-down output Output capacity: 250 sheets (using SHARP-recommended

8-1/2" x 11" or A4 paper) (The maximum number of sheets that can be held varies depending on ambient conditions in the installation location, the type of paper, and the storage conditions of the paper.) Tray full sensor: Yes

to 105 g/m2)), heavy

to 90 g/m2))

8-1/2" x 13-1/2",

8-1/2" x 13", 8-1/2" x 11",

SPECIFICATIONS

Machine specifications / copier specifications (Continued)

LAN connectivity: 10Base-T / 100Base-TX /

1000Base-T

USB connectivity: Type A connector supports USB 2.0

(Hi speed)*

Interface port

Required power supply

Power consumption

Typical electricity consumption

Dimensions

Weight

Overall dimensions

* Type A connectors are located on the front and back right of the machine (two

connectors); however, the connectors cannot be used simultaneously. The connector on the back of the machine is not initially available for use. If you wish to use the connector, contact your service assistance.

AC 120 V ±10% 60 Hz

1.44 kW

MX-C311: 9.78 kWh/week MX-C401: 11.13 kWh/week

22-3/64" (W) x 19-13/32" (D) x 28-7/64" (H) (560 mm (W) x 493 mm (D) x 714 mm (H))

Approx. 101.4 lbs. (46 kg)

38-3/16" (W) x (when bypass tray is extended)

Compatibility requirements of USB 2.0 Memory Capacity: Max. 32 GB Disk Format: FAT32 only Type B connector supports USB 2.0 (Hi speed)

19-13/32"

(D) (970 mm (W) x 493 mm (D))

Continuous copying speeds*

SPECIFICATIONS

Model

Copy ratio

Copy mode

B5, 8-1/2" x 11", 16K

* Copy speed during output of the second copy and following copies when performing

continuous one-sided copying of the same page (excluding offset output) using plain one-sided paper from a tray other than the bypass tray.

copies/min.

MX-C311 MX-C401

100% / Reduced / Enlarged

Color B/W Color B/W

copies/min.

copies/min.38copies/min.

copies/min.

Ambient environment

(Humidity)

85%

60%

20%

54˚F

(10˚C)

86˚F

(30˚C)

91˚F

(35˚C)

(Temperature)

SPECIFICATIONS

Acoustic noise emission (measurement according to ISO7779)

Model

Sound power level L

Printing mode (continuous printing)

Standby mode

Sound pressure level LpA (actual measurement)

Printing mode

Standby mode

Bystander positions

Operator positions

Bystander positions

Operator positions

Color: 6.9 B B/W: 6.9 B

5.3B 5.3B

Color: 53 dB (A) B/W: 53 dB (A)

Color: 54 dB (A) B/W: 53 dB (A)

37 dB (A) 38 dB (A)

MX-C310/ MX-C311

MX-C400/

MX-C401

Color: 7.0 B B/W: 7.1 B

Color: 57 dB (A) B/W: 57 dB (A)

Color: 55 dB (A) B/W: 55 dB (A)

SPECIFICATIONS

Automatic document feeder specifications

8-1/2" x 14" to 5-1/2" x 8-1/2", A4 to A5, long paper

Original sizes

Original weight

Capacity

* Scanning in mono 2 mode of one side only is possible in fax and scan send modes.

(max. width 8-1/2" (216 mm) x max. length 19-5/8"* (500 mm), scanning in mono 2 mode of one side only is possible in fax and image scan modes)

One-sided 9 lbs. to 32 lbs. (35g/m2 to 128g/m2) (Paper weights from 9 lbs. (35g/m2) to 13 lbs. (49g/m2) require the use of slow scan mode.)

Two-sided 13 lbs. to 28 lbs. (50

50 sheets (21 lbs. (80 g/m2)) Maximum stack height of 17/64" (6.5 mm)

/m2 to 105g/m2)

Emission concentration (measurement according to RAL-UZ122: Edition Jun. 2006)

Measured

substance

Ozone

Dust

Styrene

Benzene

TVOC

machine state Color mode Diffusion speed

Black & white 1.5 mg/h or less

Color 3.0 mg/h or less

Black & white 4.0 mg/h or less

Color 4.0 mg/h or less

During copying operation

Standby 2.0 mg/h or less

Black & white 1.0 mg/h or less

Color 1.8 mg/h or less

Black & white Less than 0.05 mg/h

Color Less than 0.05 mg/h

Black & white 10 mg/h or less

Color 18 mg/h or less

SPECIFICATIONS

Business card feeder specifications

Model

Original sizes

Original weight

Capacity

Dimensions

Weight

MX-BTX1

2-1/64" x 3-33/64" to 2-11/64" x 3-19/32" (51 mm x 89 mm to 55 mm x 91 mm)

13 lbs. to 32 lbs. (50g/m2 to 128g/m2)

Stack height 9/64" (3.5 mm) minimum, 17/64" (6.5 mm) maximum

4-1/2" (W) x 3-7/16" (D) x 61/64" (H) (114 mm (W) x 87 mm (D) x 24 mm (H))

Approx. 0.07 lbs. (34 g)

500-sheet paper feed unit specifications

SPECIFICATIONS

Model

Paper sizes

Paper weight

Paper capacity

Paper types

Automatic paper size detection

Power supply

Dimensions

Weight

* Only MX-CSX1 can be used.

MX-CSX1 (tray 2) MX-CSX2 (tray 3, tray 4)

8-1/2" x 14", 8-1/2" x 13-1/2", 8-1/2" x 13-2/5", 8-1/2" x 13", 8-1/2" x 11", 7-1/4" x 10-1/2", 5-1/2" x 8-1/2"*, A4, B5, A5*, 16K

Plain paper (16 lbs. to 28 lbs. (60 g/m2 to 105 g/m2))

500 sheets (21 lbs. (80 g/m2)) x 1 tray

SHARP-recommended plain paper, recycled paper, and colored paper

When "Auto-Inch" detection is selected: 8-1/2" x 14", 8-1/2" x 13", 8-1/2" x 11", 7-1/4" x 10-1/2", 5-1/2" x 8-1/2"* When "Auto-AB" detection is selected: A4, B5, A5*, 216 mm x 330 mm (8-1/2" x 13")

Supplied from the machine

21-1/16" (W) x 17-1/4" (D) x 4-13/32" (H) (535 mm (W) x 438 mm (D) x 112 mm (H)) (not including adjuster)

Approx. 15.0 lbs. (6.8 kg) Approx. 12.3 lbs. (5.6 kg)

21-1/16" (W) x 17-1/4" (D) x 4-21/64" (H) (535 mm (W) x 438 mm (D) x 110 mm (H)) (not including adjuster)

SPECIFICATIONS

Finisher specifications

Model

Paper sizes

Paper weight

Modes

Allowed paper sizes for offset

Offset distance

Tray capacity*

Power supply

MX-FN12

8-1/2" x 14", 8-1/2" x 13-1/2", 8-1/2" x 13-2/5", 8-1/2" x 13", 8-1/2" x 11", 7-1/4" x 10-1/2", 5-1/2" x 8-1/2", envelopes, A4, B5, A5, 16K

Thin paper (15 lbs. to 16 lbs. (55g/m2 to 59g/m2)) plain paper (16 lbs. to 28 lbs. (60 to 110 lbs. index (106g/m2 to 209g/m2)) , envelopes (20 lbs. to

24 lbs. (75

Non-sort, offset sort, staple sort

8-1/2" x 14", 8-1/2" x 13-1/2", 8-1/2" x 13-2/5", 8-1/2" x 13", 8-1/2" x 11", 7-1/4" x 10-1/2", A4, B5, 16K

1" (25 mm)

Non-stapling*2: 280 sheets ( (75g/m2 to 90g/m2) (8-1/2" x 14", 8-1/2" x 13-1/2", 8-1/2" x 13-2/5", 8-1/2" x 13",

8-1/2" x 11", 7-1/4" x 10-1/2", A4, B5, 16K) 150 sheets ( (75g/m2 to 90g/m2) (5-1/2" x 8-1/2", A5)

Supplied from the machine

/m2 to 90g/m2))

20 lbs. to 24 lbs.

/m2 to 105g/m2)) heavy paper (28 lbs. bond

Stapling*3: 2 to 10 sheets per set: 30 sets

)

11 to 30 sheets per set: 10 sets

8-1/2" x 14", 8-1/2" x 13-1/2",

( 8-1/2" x 13-2/5", 8-1/2" x 13", 8-1/2" x 11", 7-1/4" x 10-1/2", A4, B5, 16K

)

Dimensions

Weight

Stapler section

Allowed paper sizes for stapling

When tray is folded up: 18-45/64" (W) x 13-7/64" (D) x 6-7/32" (H) (475 mm (W) x 333 mm (D) x 158 mm (H)) When tray is extended: 20-19/32" (W) x 13-7/64" (D) x 6-7/32" (H) (523 mm (W) x 333 mm (D) x 158 mm (H))

Approx. 19.8 lbs. (9 kg)

8-1/2" x 14", 8-1/2" x 13-1/2", 8-1/2" x 13-2/5", 8-1/2" x 13", 8-1/2" x 11", 7-1/4" x 10-1/2", A4, B5, 16K (Stapling at one position at front of paper.)

Finisher specifications (Continued)

SPECIFICATIONS

Maximum

30 sheets

number of sheets for stapling*

*1 The maximum number of sheets that can be held varies depending on ambient

conditions in the installation location, the type of paper, and the storage conditions of

the paper. *2 Up to 20 envelopes can be output. *3 The maximum number of sheets for stapling assumes a paper weight of 24 lbs.

(90 g/m

209 g/m

Note:

Special media such as transparency film and label sheets cannot be stapled.

) and includes two cover sheets of 28 lbs. bond to 110 lbs. index (106 g/m2 to

SPECIFICATIONS

Printer specifications

Type

Continuous printing speed

Printing resolution

Printer driver type

Supported protocols

Supported client PC operating systems

Fonts

Interface port

Memory

Built-in

Same as continuous copying speed (When printing same document continuously on 8-1/2" x 11" (A4) plain paper in non-offset mode, excluding processing time.)

600 x 600 dpi / 1200 x 1200 dpi

PCL5c, PCL6, PostScript 3 compatible*1, XPS*

TCP/IP, IPX/SPX, NetBEUI, EtherTalk

See "VERIFYING SYSTEM REQUIREMENTS" in the Software Setup Guide.

PCL5c, PCL6

PostScript 3 compatible*

LAN connectivity: 10Base-T / 100Base-TX / 1000Base-T USB connectivity: Supports USB 2.0 (Hi speed)*

Standard system memory: 512 MB Expansion memory: 1 GB*

80 European fonts, 28 barcode fonts* bitmap font

136 European fonts

, 1

Entire page excluding margin of 11/64" (4.2 mm) at each edge.

Print area

*1 When the machine is used as a PostScript printer. *2 When the XPS expansion kit is installed. *3 Barcode font kit is required. *4 Supported operating systems are Windows 2000 / Server 2003 / XP / Vista /

Server 2008. *5 To install the XPS expansion kit, an expansion memory board is required.

The actual print area may vary depending on the printer driver and the software application.

SPECIFICATIONS

Network scanner / Internet Fax*1 specifications

Type

Scanning resolution (dpi)

Scanning speed

Interface port

Supported

Built-in

100 x 100, 200 x 200, 300 x 300, 400 x 400, 600 x 600 Internet Fax: 200 x 100, 200 x 200, 200 x 400, 400 x 400, 600 x 600 (200 x 100, 200 x 200 when file type is TIFF-S) Halftone can be selected for resolutions other than 200 x 100 dpi.

Color (8-1/2" x 11" / A4) One-sided: 35 pages/min.

(200 x 200 dpi), Two-sided: 12 pages/min. (200 x 200 dpi)

Black and white (8-1/2" x 11" / A4) One-sided: 35 pages/min.

(200 x 200 dpi), Two-sided: 12 pages/min. (200 x 200 dpi)

LAN connectivity: 10Base-T / 100Base-TX / 1000Base-T

TCP/IP (IPv4)

protocols

Color (including grayscale)

File formats

Remarks

*1 Internet fax expansion kit is required. *2 Total number of all destinations (Scan to E-mail, Scan to FTP, Scan to Desktop, Scan

to Network folder, Internet Fax, Fax, and Group)

Black and white

Internet Fax (black and white only)

Number of one-touch keys for storing destinations*

Number of destinations that can be stored in a group (1 key)*

Scan destinations

File types: TIFF, JPEG, PDF, Encrypted

PDF, XPS

Compression ratio: High / Medium / Low

File types: TIFF, PDF, Encrypted PDF,

XPS

Compression modes: None / Medium

(G3) / High (G4)

File types: TIFF-FX (TIFF-F, TIFF-S) Compression modes: Medium (G3) /

High (G4)

Maximum number of keys: 999

Maximum number of destinations in one group (1 key): 500

Scan to E-mail / Scan to FTP / Scan to Desktop / Scan to Network Folder

SPECIFICATIONS

Pull scan function (TWAIN) specifications

Supported protocol

Supported client PC operating systems

Color modes

Resolution settings

Scanning area

TCP/IP (IPv4)

Windows 98 / Me / 2000 / XP / Server 2003 / Vista / Server 2008

Full Color, Grayscale, Mono Diffusion, Mono 2 gradation

75 dpi, 100 dpi, 150 dpi, 200 dpi, 300 dpi, 400 dpi, 600 dpi (The resolution can be specified by entering a numerical value from 50 to 9600 dpi. However, when a high resolution is specified, it is necessary to reduce the scanning area.)

Maximum: 8-1/2" x 13" (A4)

Facsimile specifications

SPECIFICATIONS

Model

Applicable telephone line

Scanning resolution (supports ITU-T standards)

Transmission speed

Compression method

Transmission modes

Input document size

Paper sizes

MX-FXX3

Public switched telephone network, PBX

8 x 3.85 lines/mm (Standard), 8 x 7.7 lines/mm (Fine, Fine-Halftone), 8 x 15.4 lines/mm (Super Fine, Super Fine Halftone), 16 x 15.4 lines/mm (Ultra Fine, Ultra Fine - Halftone)

33.6 kbps down to 2.4 kbps Automatic fallback

MH / MR / MMR / JBIG

Super G3, G3 (the machine can only send faxes to and receive faxes from machines that support G3 or Super G3)

Inch sizes: 8-1/2" x 14", 8-1/2" x 13-2/5", 8-1/2" x 13",

8-1/2" x 11", 5-1/2" x 8-1/2"

AB sizes: A4, B5, A5, 216 mm x 330 mm, 216 mm x 340 mm,

216 mm x 343 mm, 16K Long originals (max. width 8-1/2" (216 mm) x max. length 19-5/8" (500 mm) can be transmitted using the automatic document feeder. Scanning one side is possible.)

8-1/2" x 14", 8-1/2" x 13-2/5", 8-1/2" x 13", 8-1/2" x 11", 5-1/2" x 8-1/2" (A4, B5, A5)

Transmission

time *

Power supply

Dimensions

Weight

Approx. 2 seconds (Super G3 mode/33.6 kbps, JBIG) Approx. 6 seconds (G3 ECM mode/14.4 kbps)

Supplied from the machine

7-9/16" (W) x 2-3/64" (D) x 8-15/32" (H) (192 mm (W) x 52 mm (D) x 215 mm (H))

Approx. 2.2 lbs. (1.0 kg)

SPECIFICATIONS

Facsimile specifications (Continued)

Extension telephone connection

Number of one-touch keys for storing destinations*

Number of destinations that can be stored in a group (1

key)*

Remarks

*1 Transmission speed is for an 8-1/2" x 11" or A4 document with approximately 700

characters at standard resolution (8 x 3.85 lines/mm) sent in high speed mode (33.6 kbps (JBIG) or 14.4 kbps). This is only the time required to transmit the image information; the time required to send protocol signals is not included. Actual transmission times will vary depending on the contents of the document, the receiving machine type, and telephone line conditions.

*2 Total number of all destinations (Scan to E-mail, Scan to FTP, Scan to Desktop, Scan

to Network folder, Internet Fax, Fax and Group)

Timer transmission Yes

Program function Yes (48 programs)

F-code transmission Supported (SUB/SEP

Image memory 8 MB standard

Possible (1 telephone)

Maximum number of keys: 999

Maximum number of destinations in one group (1 key): 500

(sub-address) and SID/PWD (passcode) signals can be transmitted / received)

✂

Information that the administrator of the machine requires is printed on the back of this page. (Separate this page from the manual and keep it in a safe place. In addition, fill in the name of the administrator and the administrator's contact information in the left hand margin.)

Administrator Name: Contact at:

TO THE ADMINISTRATOR OF THE MACHINE

(Separate this page from the manual and keep it in a safe place.)

Factory default passwords

When accessing the system settings, the administrator password is required to log in with administrator rights. The system settings can be configured in the Web pages as well as on the operation panel. To access the system settings using the Web pages, a password is also required.

Factory default administrator password

Factory default setting: admin

Store a new administrator password as soon as the machine is installed. Once the administrator password has been changed, the new password is required to restore the factory default password. Take care to remember the new password.

Factory default passwords (Web pages)

There are two factory default accounts: "Administrator" and "User". A person who logs in as an "Administrator" can configure all settings in the Web pages. In addition, an administrator can restrict access to other settings by enabling "User" accounts. The factory default passwords are shown below.

Factory default account

User users users

Administrator admin admin

Factory default password

Forwarding all transmitted and received data to the administrator (document administration function)

This function is used to forward all data transmitted and received by the machine to a specified destination (Scan to E-mail address, Scan to FTP destination, Scan to Network Folder destination, or Scan to Desktop destination). This function can be used by the administrator of the machine to archive all transmitted and received data. To configure the document administration settings, click [Application Settings] and then [Document Administration Function] in the Web page menu. (Administrator rights are required.)

Note:

• The format, exposure, and resolution settings of transmitted and received data remain in effect when the data is forwarded.

• When forwarding is enabled for data sent in fax mode,

• The [Direct TX] key does not appear in the touch panel.

• Quick online transmission and dialing using the speaker cannot be used.

✂

TO THE ADMINISTRATOR OF THE MACHINE

For the users of the fax function

ABOUT THE TELEPHONE CONSUMER PROTECTION ACT OF 1991

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including FAX machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.)

In order to program this information into your FAX machine, you should complete the following steps: See "Own Name and Destination Set" on page 7-75 of Operation Guide.

Important safety instructions

• If any of your telephone equipment is not operating properly, you should immediately remove it from your telephone line, as it may cause harm to the telephone network.

• The AC power outlet shall be installed near the equipment and shall be easily accessible.

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

• Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

• Do not use a telephone to report a gas leak in the vicinity of the leak.

• Do not install or use the machine near water, or when you are wet. Take care not to spill any liquids on the machine.

• Save these instructions.

TO THE ADMINISTRATOR OF THE MACHINE

FCC Notice to users:

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.

The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.

If this equipment causes harm to the telephone network, your telephone company may disconnect your service temporarily. If possible, They will notify you in advance. If advance notice is not practical, you will be notified as soon as possible. You will also be advised of your right to file a compliant with the FCC.

Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of your equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If the equipment is causing harm to the telephone network, your telephone company may ask you to disconnect the equipment until the problem is resolved.

If you have any questions or problems which cannot be solved by reading this manual, please contact.

Sharp Electronics Corporation

1 Sharp Plaza, Mahwah, NJ 07495 Telephone: 1-800-BE-SHARP

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details. This equipment connects to the telephone network through a standard USOC RJ-11C network interface jack.

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

This equipment may not be used on coin service provided by the telephone company. Connection to party lines service is subject to state tariffs. Contact your state's public utility commission, public service commission or corporation commission for more information.

TO THE ADMINISTRATOR OF THE MACHINE

NOTICE for users in the USA

BE SURE TO ASK YOUR AUTHORIZED SHARP DEALER ABOUT THE WARRANTY THAT YOUR SELLING DEALER EXTENDS TO YOU. In order to assure you, the end-user, of warranty protection, Sharp extends a limited warranty to each of its authorized dealers and, in turn, requires each of its authorized dealers to extend its own warranty to you on terms that are no less favorable than those given to the dealer by Sharp. You should be aware, however, that Sharp does not itself extend any warranties, either express or implied, directly to you, the end-user, and no one is authorized to make any representations or warranties on behalf of Sharp. Specifically, SHARP DOES NOT EXTEND TO YOU, THE ENDUSER, ANY EXPRESS WARRANTY OR ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR USE OR FITNESS FOR ANY PARTICULAR PURPOSE IN CONNECTION WITH THE HARDWARE, SOFTWARE OR FIRMWARE EMBODIED IN, OR USED IN CONJUNCTION WITH THIS PRODUCT. Sharp is not responsible for any damages or loss, either direct, incidental or consequential, which you, the end-user, may experience as a result of your purchase or use of the hardware, software or firmware embodied in or used in conjunction with this Product. Your sole remedy, in the event that you encounter any difficulties with this Product, is against the authorized dealer from which you purchased the Product.

MX-C311 Digital Full Color Multifunctional System MX-C401 Digital Full Color Multifunctional System

In the event that this authorized dealer does not honor its warranty commitments, please contact the General Manager, Business Products Group, Sharp Electronics Corporation, 1 Sharp Plaza, Mahwah, NJ 07495-1163, so that Sharp can try to help assure complete satisfaction of all the warranty rights to which you are entitled from the authorized dealer.

TO THE ADMINISTRATOR OF THE MACHINE

NOTICE FOR USERS IN

CANADA

"NOTICE : This product meets the

applicable Industry Canada technical specifications."

"NOTICE :

Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five."

The REN of this equipment is indicated on the facsimile expansion kit.

The Ringer Equivalence

AVIS POUR NOS

UTILISATEURS AU CANADA

AVIS :

Le présent matériel est conforme aux spécifications techniques applicables d'Industrie Canada.

Remarque :

sonnerie (IES) sert à indiquer le nombre maximal de terminaux qui peuvent être raccordés à une interface téléphonique. La terminaison d'une interface peut consister en une combinaison quelconque de dispositifs, à la seule condition que la somme d'indices d'équivalence de la sonnerie de tous les dispositifs n'excède pas 5.

L'indice d'équivalence de la sonnerie (IES) de cet équipement est indiqué sur le kit d'extension télécopieur.

L'indice d'équivalence de la

Sharp Electronics of Canada Ltd.

335 Britannia Road East, Mississauga, Ontario, L4Z 1W9 Canada

TO THE ADMINISTRATOR OF THE MACHINE

Trademark acknowledgments

The following trademarks and registered trademarks are used in conjunction with the machine and its peripheral devices and accessories.

•

Microsoft®, Windows®, Windows® 98, Windows® Me, Windows NT® 4.0, Windows® 2000, Windows® XP, Windows Server registered trademarks or trademarks of Microsoft Corporation in the U.S.A. and other countries.

• PostScript is a registered trademark of Adobe Systems Incorporated.

• Adobe and Flash are registered trademarks or trademarks of Adobe Systems Incorporated in the United States and other countries.

• Adobe, the Adobe logo, Acrobat, the Adobe PDF logo, and Reader are registered trademarks or trademarks of Adobe Systems Incorporated in the United States and other countries.

•

Macintosh, Mac OS, AppleTalk, EtherTalk and LaserWriter are trademarks of Apple Inc., registered in the U.S. and other countries.

• Netscape Navigator is a trademark of Netscape Communications Corporation.

• Mozilla

• PCL is a registered trademark of the Hewlett-Packard Company.

• IBM, PC/AT, and PowerPC are trademarks of International Business Machines Corporation.

• Sharpdesk is a trademark of Sharp Corporation.

• Sharp OSA is a trademark of Sharp Corporation.

• RealVNC is a trademark of RealVNC Limited.

• All other trademarks and copyrights are the property of their respective owners.

Candid and Taffy are trademarks of Monotype Imaging, Inc. registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions. CG Omega, CG Times, Garamond Antiqua, Garamond Halbfett, Garamond Kursiv, Garamond and Halbfett Kursiv are trademarks of Monotype Imaging, Inc. and may be registered in certain jurisdictions. Albertus, Arial, Coronet, Gill Sans, Joanna and Times New Roman are trademarks of The Monotype Corporation registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions. Avant Garde, ITC Bookman, Lubalin Graph, Mona Lisa, Zapf Chancery and Zapf Dingbats are trademarks of International Typeface Corporation registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions. Clarendon, Eurostile, Helvetica, Optima, Palatino, Stempel Garamond, Times and Univers are trademarks of Heidelberger Druckmaschinen AG, which may be registered in certain jurisdictions, exclusively licensed through Linotype Library GmbH, a wholly owned subsidiary of Heidelberger Druckmaschinen AG. Apple Chancery, Chicago, Geneva, Monaco and New York are trademarks of Apple Computer Inc. and may be registered in certain jurisdictions. HGGothicB, HGMinchoL, HGPGothicB and HGPMinchoL are trademarks of Ricoh Company, Ltd. and may be registered in some jurisdictions. Wingdings is a registered trademark of Microsoft Corporation in the United States and other countries. Marigold and Oxford are trademarks of Arthur Baker and may be registered in some jurisdictions. Antique Olive is a trademark of Marcel Olive and may be registered in certain jurisdictions. Hoefler Text is a trademark of Johnathan Hoefler and may be registered in some jurisdictions. ITC is a trademark of International Typeface Corporation registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions. Agfa is a trademark of the Agfa-Gevaert Group and may be registered in certain jurisdictions. Intellifont, MicroType and UFST are trademarks of Monotype Imaging, Inc. registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions. Macintosh and TrueType are trademarks of Apple Computer Inc. registered in the United States Patent and Trademark Office and other countries. PostScript is a trademark of Adobe Systems Incorporated and may be registered in some jurisdictions. HP, PCL, FontSmart and LaserJet are trademarks of Hewlett-Packard Company and may be registered in some jurisdictions. The Type 1 processor resident in Monotype Imaging's UFST product is under license from Electronics For Imaging, Inc. All other trademarks are the property of their respective owners.

and Firefox® are registered trademarks or trademarks of the Mozilla Foundation in

the U.S.A. and other countries.

2003, Windows Vista®, Windows Server® 2008 and Internet Explorer® are

MX-C311/MX-C401 Maintenance & Safety Guide

SHARP ELECTRONICS CORPORATION

1 Sharp Plaza, Mahwah, New Jersey 07495-1163.

www.sharpusa.com

SHARP ELECTRONICS OF CANADA LTD.

335 Britannia Road East, Mississauga, Ontario, L4Z 1W9

This manual has been printed using a vegetable-based soy oil ink to help protect the environment.

PRINTED IN CHINA

2008K KS1 TINSE4106FCZ1

MODEL:

DIGITAL FULL COLOR MULTIFUNCTIONAL SYSTEM

Software Setup GuideSoftware Setup GuideSoftware Setup Guide

BEFORE INSTALLING THE SOFTWARE

SETUP IN A WINDOWS ENVIRONMENT

SETUP IN A MACINTOSH ENVIRONMENT

MX-C311 MX-C401

Keep this manual close at hand for reference whenever needed.

TROUBLESHOOTING

Thank you for purchasing this product. This manual explains how to install and configure the software that allows the machine to be used as a printer or scanner for a computer. This manual also explains how to install the printer drivers and software that are used when the expansion kits are installed, and how to install the scanner driver. If the software is not installed correctly or you need to remove the software, see

"4. TROUBLESHOOTING" (page 62).

Please note

• The explanations in this manual assume that you have a working knowledge of your Windows or Macintosh computer.

• For information on your operating system, please refer to your operating system manual or the online Help function.

•

The explanations of screens and procedures in this manual are primarily for Windows

Vista

in Windows® environments, and Mac OS X v10.4 in Macintosh environments.

The screens may vary depending on the version of the operating system.

• Wherever "MX-xxxx" appears in this manual, please substitute your model name for "xxxx".

• Considerable care has been taken in preparing this manual. If you have any comments or concerns about the manual, please contact your dealer or nearest SHARP Service Department.

SOFTWARE LICENSE

The SOFTWARE LICENSE will appear when you install the software from the CD-ROM. By using all or any portion of the software on the CD-ROM or in the machine, you are agreeing to be bound by the terms of the SOFTWARE LICENSE.

For users of Windows 98/Me/NT 4.0

The CD-ROM does not include software for Windows 98/Me/NT 4.0. Contact your dealer or nearest SHARP Service Department if you want software for Windows 98/Me/NT 4.0. The scanner driver cannot be installed on Windows NT 4.0.

TABLE OF CONTENTS

BEFORE INSTALLING THE SOFTWARE

CD-ROMS AND SOFTWARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

• SOFTWARE CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

• OTHER CD-ROMS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

VERIFYING SYSTEM REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

• SYSTEM REQUIREMENTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

• SOFTWARE REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

CONNECTING THE MACHINE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

• CONNECTING TO A NETWORK. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

• CONNECTING THE MACHINE WITH A USB CABLE (Windows). . . . . . . . . . . . . . 7

SETUP IN A WINDOWS ENVIRONMENT

OPENING THE SOFTWARE SELECTION SCREEN (FOR ALL SOFTWARE) . . . . . . 8

INSTALLING THE PRINTER DRIVER / PC-FAX DRIVER. . . . . . . . . . . . . . . . . . . . . . 10

• WHEN THE MACHINE IS CONNECTED TO A NETWORK . . . . . . . . . . . . . . . . . 10

• WHEN THE MACHINE WILL BE CONNECTED WITH A USB CABLE . . . . . . . . . 22

• USING THE MACHINE AS A SHARED PRINTER . . . . . . . . . . . . . . . . . . . . . . . . 30

• USING THE STANDARD WINDOWS PS PRINTER DRIVER (Windows

98/Me/NT 4.0). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

• CONFIGURING THE PRINTER DRIVER FOR THE OPTIONS INSTALLED

ON THE MACHINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

INSTALLING THE PRINTER STATUS MONITOR. . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

INSTALLING THE SCANNER DRIVER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

CHANGING THE PORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

SETUP IN A MACINTOSH ENVIRONMENT

MAC OS X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

MAC OS 9.0 - 9.2.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

TROUBLESHOOTING

WHEN INSTALLATION WAS NOT SUCCESSFUL . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

REMOVING THE SOFTWARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

BEFORE INSTALLING THE

This chapter describes the software programs that allow you to use the printer and scanner functions of the machine, the CD-ROMs that contain the software, and the pages where the installation procedures can be found.

SOFTWARE

CD-ROMS AND SOFTWARE

The software that can be used with the machine is on the CD-ROMs that accompany the machine and the expansion kits. Before installing the software, make sure that your computer and the machine meet the system requirements described in "VERIFYING SYSTEM REQUIREMENTS" (page 5).

SOFTWARE CD-ROM

The "Software CD-ROM" that accompanies the machine contains the printer driver and other software. The "Software CD-ROM" consists of 2 discs.

For users of Windows 98/Me/NT 4.0

The CD-ROM does not include software for Windows 98/Me/NT 4.0. Contact your dealer or nearest SHARP Service Department if you want software for Windows 98/Me/NT 4.0.

Disc 1 Software for Windows

• Printer driver These allow the machine to be used as a printer.

- PCL6 and PCL5c printer driver The machine supports the Hewlett-Packard PCL6 and PCL5c printer control languages. It is recommended that you use the PCL6 printer driver. If you have a problem printing from older software using the PCL6 printer driver, use the PCL5c printer driver.

- PS printer driver The PS printer driver supports the PostScript 3 page description language developed by Adobe Systems Incorporated.

CD-ROMS AND SOFTWARE

- PPD driver The PPD driver enables the machine to use the standard Windows PS printer driver.

☞ WHEN THE MACHINE IS CONNECTED TO A NETWORK (page 10) ☞ WHEN THE MACHINE WILL BE CONNECTED WITH A USB CABLE

(page 22)

• Printer Status Monitor (can only be used when the machine is

connected to a network)

This allows you to monitor the status of the machine on your computer screen.

☞ INSTALLING THE PRINTER STATUS MONITOR (page 40)

Disc 2 Software for Windows

• PC-Fax driver This enables you to send a file from your computer as a fax using the same procedure as when printing the file. (When the fax option is installed.) Even if the fax function is not installed, the PC-Fax driver can be updated using the CD-ROM in the Internet fax expansion kit to enable you to send a file from your computer as an Internet fax in the same way as you print a file.

☞ INSTALLING THE PRINTER DRIVER / PC-FAX DRIVER (page 10)

The following software can be used only when the machine is connected to a network.

• Scanner driver (TWAIN driver) This allows you to use the scanner function of the machine from a TWAIN-compliant software application.

☞ INSTALLING THE SCANNER DRIVER (page 42)

• Printer Administration Utility This allows the administrator to monitor the machine and configure machine settings from a computer. To install and use the Printer Administration Utility, see the Readme file and the manual in PDF format on the "Software CD-ROM" (Disc 2). The Readme file and manual are in the following folder on the CD-ROM. (Substitute the letter of your CD-ROM drive for "R" in the following path.)

R:\Sadmin\Documents\EnglishA

CD-ROMS AND SOFTWARE

Software for Macintosh

• PPD file This is the printer description file which enables the machine to be used as a PostScript 3 compatible printer.

☞ MAC OS X (page 48) ☞ MAC OS 9.0 - 9.2.2 (page 58)

• To use the machine as a printer in a Macintosh environment, the machine must be connected to a network. A USB connection cannot be used.

• The scanner driver and PC-Fax driver cannot be used in a Macintosh environment.

OTHER CD-ROMS

"PRINTER UTILITIES" CD-ROM that accompanies the Internet fax expansion kit (for Windows)

This CD-ROM is used to update the PC-Fax driver on the "Software CD-ROM" so that it can be used to send Internet faxes (PC-I-Fax function). If you wish to use the PC-I-Fax function, first install the PC-Fax driver from the "Software CD-ROM" and then run the installer on this CD-ROM. If the PC-Fax driver is already installed, run only the installer. (There is no need to reinstall the PC-Fax driver.)

☞INSTALLING THE PRINTER DRIVER / PC-FAX DRIVER (page 10)

"Sharpdesk/Network Scanner Utilities" CD-ROM (for Windows)

This contains software that helps you get the most out of the images that you scan on the machine. The software includes "Sharpdesk", a desktop document management application that enables integrated management of scanned images and files created using a variety of applications. To use the "Scan to Desktop" scanner function, the "Network Scanner Tool" must be installed from the CD-ROM. For the system requirements of the software, see the manual (PDF format) in the "Manual" folder or the Readme file on the CD-ROM. For the procedures for installing the software, see the "Sharpdesk Installation Guide".

VERIFYING SYSTEM REQUIREMENTS

SYSTEM REQUIREMENTS

Before installing the software described in this manual, make sure that your computer satisfies the following requirements.

Windows Macintosh*

Operating

system

Computer type IBM PC/AT compatible computer

Display 1024 x 768 dots resolution and 16-bit

Other hardware requirements

*1 Printing is not possible in MS-DOS mode. *2 USB is not supported. The scanner driver cannot be installed. *3 The machine's USB 2.0 port will transfer data at the speed specified by the USB2.0

(Hi-Speed) standard only if the Microsoft USB 2.0 driver is preinstalled in the computer, or if the USB 2.0 driver for Windows 2000 Professional/XP/Vista that Microsoft provides through "Windows Update" is installed.

*4 Compatible with models preinstalled with Windows 98, Windows Me, Windows 2000

Professional, Windows XP Professional, Windows XP Home Edition, Windows 2000 Server, Windows Server 2003, Windows Vista, or Windows Server 2008 and which are equipped standard with a USB interface.

*5 Cannot be used when the machine is connected with a USB cable. The PC-Fax driver

and scanner driver cannot be used.

Windows 98, Windows Me, Windows NT Workstation 4.0 (Service Pack 5 or later)* Windows XP Professional, Windows XP Home Edition, Windows 2000 Server, Windows Server 2003, Windows Vista, Windows Server 2008

Equipped with a 10Base-T/100Base-TX/1000Base-T LAN board or equipped standard with a USB

2.0

color or higher is recommended.

An environment that allows any of the above operating systems to fully operate.

, Windows 2000 Professional,

/1.1*4 port.

Mac OS 9.0 to 9.2.2, Mac OS X v10.2.8, Mac OS X v10.3.9, Mac OS X v10.4.11, Mac OS X v10.5 to

10.5.1

An environment in which any of the operating systems listed above can fully operate (including Macintosh computers with an Intel processor).

• For users of Windows 98/Me/NT 4.0 The CD-ROM does not include software for Windows 98/Me/NT 4.0. Contact your dealer or nearest SHARP Service Department if you want software for Windows 98/Me/NT 4.0.

• For users of Windows NT 4.0/2000/XP/Server 2003/Vista/Server 2008 To perform the procedures described in this manual such as installing the software and configuring settings after installation, administrator authority is required.

VERIFYING SYSTEM REQUIREMENTS

SOFTWARE REQUIREMENTS

The following requirements must be met to use the software described in this manual.

Operating

system

environment*

Windows PCL6 printer driver,

Macintosh Macintosh PPD file

Software

PCL5c printer driver

PPD driver

PC-Fax driver*

Scanner driver

Printer Status Monitor

Printer Administration Utility

Required

expansion kits

Can be used in the standard configuration.

Facsimile expansion

kit*

Can be used in the standard configuration.

Type of

connection*

Network/ USBPS printer driver,

Network only (cannot be used with a USB connection)

*1 For the types of computers and operating systems that can run the software,

see "SYSTEM REQUIREMENTS" (page 5).

*2 To use the PC-Fax driver, Internet Explorer 4.0 or later must be installed on

your computer.

*3 When the Internet fax expansion kit is installed, the PC-Fax driver can be

updated using the "PRINTER UTILITIES" CD-ROM to enable the driver to be used as a PC-I-Fax driver. In this case, the driver can be used without the facsimile expansion kit.

CONNECTING THE MACHINE

CONNECTING TO A NETWORK

To connect the machine to a network, connect the LAN cable to the machine's network connector. Use a shielded LAN cable.

After connecting the machine to a network, be sure to configure the IP address and other network settings before installing the software. (The factory default setting for the IP address is to receive the IP address automatically when the machine is used in a DHCP environment.) Network settings can be configured using "Network Settings" in the system settings (administrator) on the machine.

•

If the machine is used in a DHCP environment, the IP address of the machine may change. If this happens, printing will not be possible. This problem can be avoided by using a WINS server or by assigning a permanent IP address to the machine.

• This manual explains how to set up the software in a Windows network environment and in a Macintosh network environment.

X Checking the IP address of the machine

You can check the IP address of the machine by printing out the "All Custom Setting List" in the system settings. Follow these steps to print out the "All Custom Setting List". Press the [SYSTEM SETTINGS] key, touch the [List Print (User)] key, and then touch the [Print] key of "All Custom Setting List".

CONNECTING THE MACHINE WITH A USB CABLE (Windows)

The machine can be connected to a computer using a USB cable if the computer is a Windows computer. (The USB interface on the machine cannot be used in a Macintosh environment.) The machine and computer should be connected while the printer driver is being installed. If a USB cable is connected before the printer driver is installed, the printer driver will not be installed correctly. For the procedure for connecting a USB cable, see "WHEN THE MACHINE WILL BE CONNECTED WITH A USB CABLE" (page 22).

This section explains how to install the software and configure settings so that the printer and scanner function of the machine can be used with a Windows computer.

SETUP IN A WINDOWS ENVIRONMENT

For users of Windows 98/Me/NT 4.0

The CD-ROM does not include software for Windows 98/Me/NT 4.0. Contact your dealer or nearest SHARP Service Department if you want software for Windows 98/Me/NT 4.0.

OPENING THE SOFTWARE SELECTION SCREEN (FOR ALL SOFTWARE)

Insert the "Software CD-ROM" into your computer's CD-ROM drive.

• If you are installing the printer driver or printer status monitor, insert the "Software CD-ROM" that shows "Disc 1" on the front of the CD-ROM.

• If you are installing the PC-Fax driver or scanner driver, insert the "Software CD-ROM" that shows "Disc 2" on the front of the CD-ROM.

Click the [Start] button ( ), click [Computer], and then double-click

the [CD-ROM] icon ( ).

• In Windows XP/Server 2003, click the [start] button, click [My Computer], and then double-click the [CD-ROM] icon.

• In Windows 2000, double-click [My Computer] and then double-click the [CD-ROM] icon.

Double-click the [Setup] icon ( ).

In Windows Vista/Server 2008, if a message screen appears asking you for confirmation, click [Allow].

OPENING THE SOFTWARE SELECTION SCREEN (FOR ALL SOFTWARE)

The "SOFTWARE LICENSE" window will appear. Make sure that you

understand the contents of the license agreement and then click the [Yes] button.

You can show the "SOFTWARE LICENSE" in a different language by selecting the desired language from the language menu. To install the software in the selected language, continue the installation with that language selected.

Read the message in the "Welcome" window and then click the [Next]

button.

The software selection screen appears.

Before installing the software, be sure to click the [Display Readme] button and view the detailed information on the software.

*The above screen appears when using the "Disc 1" CD-ROM.

For the steps that follow, see the appropriate page below for the software that you are installing.

INSTALLING THE PRINTER DRIVER / PC-FAX DRIVER

• WHEN THE MACHINE IS CONNECTED TO A NETWORK

• Standard installation: page 11

• Installation by specifying the machine's address: page 15

• Printing using the IPP function and the SSL function: page 19

• WHEN THE MACHINE WILL BE CONNECTED WITH A USB CABLE: page 22

• USING THE MACHINE AS A SHARED PRINTER: page 30

INSTALLING THE PRINTER STATUS MONITOR: page 40 INSTALLING THE SCANNER DRIVER: page 42

INSTALLING THE PRINTER DRIVER / PC-FAX DRIVER

To install the printer driver or the PC-Fax driver, follow the appropriate procedure in this section depending on whether the machine is connected to a network or connected by USB cable.

☞

WHEN THE MACHINE WILL BE CONNECTED WITH A USB CABLE (page 22)

WHEN THE MACHINE IS CONNECTED TO A NETWORK

This section explains how to install the printer driver and the PC-Fax driver when the machine is connected to a Windows network (TCP/IP network).

Supported operating systems: Windows 98/Me/NT 4.0

2003

/Vista*/Server 2008

* Administrator's rights are required to install the software.

• To install the PPD driver when Windows 98/Me/NT 4.0 is used, see "USING THE STANDARD WINDOWS PS PRINTER DRIVER (Windows 98/Me/NT

4.0)" (page 33) and install the driver using the Add Printer Wizard.

• To use the machine as a network printer in Windows NT 4.0, "TCP/IP Protocol" must be installed on your computer. If this is not installed, see Windows NT 4.0 Help to install "TCP/IP Protocol".

• To print to the machine over the Internet using the IPP function when

the machine is installed in a remote location, or to print using the SSL (encrypted communication) function, see "Printing using the IPP function and the SSL function" (page 19) and install the printer driver or the PC-Fax driver.

• If the machine is connected to an IPv6-only network, the software cannot be installed by detecting or specifying the machine's address from the installer.

• The installation procedure in this section is for both the printer driver and the PC-Fax driver, although the explanations are centered on the printer driver.

/2000*/XP*/Server

INSTALLING THE PRINTER DRIVER / PC-FAX DRIVER

X Standard installation

When the software selection screen appears in step 6 of "OPENING THE SOFTWARE SELECTION SCREEN (FOR ALL SOFTWARE)" (page 8), perform the steps below.

Click the [Printer Driver]

button.

To install the PC-Fax driver, click the [PC-Fax Driver] button on the "Disc 2" CD-ROM.

*The above screen appears when using the "Disc 1" CD-ROM.

Click the [Standard installation] button.

When [Custom installation] is selected, you can change any of the items below. When [Standard installation] is selected, the installation will take place as indicated below.

INSTALLING THE PRINTER DRIVER / PC-FAX DRIVER

• Machine connection method: LPR Direct Print (Auto Search)

• Set as default printer:Yes (excluding the PC-Fax driver)

• Printer driver name: Cannot be changed

• Display fonts: Installed

If you selected [Custom installation], select [LPR Direct Print (Auto Search)] and click the [Next] button. If you selected other than [LPR Direct Print (Auto Search)], see the following pages:

• LPR Direct Print (Specify Address): page 15

• IPP: page 19 •Shared printer: page 30

• Connected to this computer: page 22

Printers connected to the

network are detected. Select the machine and click the [Next] button.

• If the machine is not found, make sure that the machine is powered on and that the machine is connected to the network, and then click the [Re-search] button.

• You can also click the [Specify condition] button and search for the machine by entering the machine's name (host name) or IP address.

☞ Checking the IP address of the machine (page 7)

A confirmation window appears. Check the contents and then click

the [Next] button.

INSTALLING THE PRINTER DRIVER / PC-FAX DRIVER

When the printer driver

selection window appears, select the printer driver to be installed and click the [Next] button.

Click the checkbox of the printer driver to be installed so that a checkmark ( ) appears.

• When the PC-Fax driver is being installed, this screen does not appear. Go to the next step.

• The [PPD] checkbox only appears if you are using Windows 2000/XP/Server 2003/Vista/Server 2008.

When you are asked whether or not you want the printer to be your

default printer, make a selection and click the [Next] button.

If you are installing multiple drivers, select the printer driver to be used as the default printer. If you do not wish to set one of the printer drivers as the default printer, select [No].

If you clicked the [Custom installation] button in step 2, the following windows will appear.

• Printer name window If you wish to change the printer name, enter the desired name and click the [Next] button.

• Window confirming installation of the display fonts To install the display fonts, select [Yes] and click the [Next] button.

• When the PC-Fax driver is being installed, this screen does not appear. Go to the next step.

INSTALLING THE PRINTER DRIVER / PC-FAX DRIVER

Follow the on-screen instructions.

Read the message in the window that appears and click the [Next] button. Installation begins.

• If you are using Windows Vista/Server 2008 If a security warning window appears, be sure to click [Install this driver software anyway].

• If you are using Windows 2000/XP/Server 2003 If a warning message regarding the Windows logo test or digital signature appears, be sure to click the [Continue Anyway] or [Yes] button.

When the installation completed screen appears, click the [OK]

button.

Click the [Close] button in the window of step 1.

After the installation, a message prompting you to restart your computer may appear. If this message appears, click the [Yes] button to restart your computer.

This completes the installation.

• After installation, see "CONFIGURING THE PRINTER DRIVER FOR THE OPTIONS INSTALLED ON THE MACHINE" (page 35) to configure the printer driver settings.

• If you are using the machine as a shared printer, see "USING THE MACHINE AS A SHARED PRINTER" (page 30) to install the printer driver on each of the client computers.

INSTALLING THE PRINTER DRIVER / PC-FAX DRIVER

Installation by specifying the machine's address

When the machine cannot be found because it is not powered on or otherwise, installation is possible by entering the name (host name) or IP address of the machine.

When the software selection screen appears in step 6 of "OPENING THE SOFTWARE SELECTION SCREEN (FOR ALL SOFTWARE)" (page 8), perform the steps below.

Click the [Printer Driver] button.

To install the PC-Fax driver, click the [PC-Fax Driver] button on the "Disc 2" CD-ROM.

*The above screen appears when using the "Disc 1" CD-ROM.

Click the [Custom installation] button.

INSTALLING THE PRINTER DRIVER / PC-FAX DRIVER

When you are asked how the printer is connected, select [LPR Direct

Print (Specify Address)] and click the [Next] button.

Enter the name (host name) or IP address of the machine and click

the [Next] button.

☞ Checking the IP address of the machine (page 7)

When the model selection window appears, select the model name of

your machine and click the [Next] button.

INSTALLING THE PRINTER DRIVER / PC-FAX DRIVER

When the printer driver selection window appears, select the printer

driver to be installed and click the [Next] button.

Click the checkbox of the printer driver to be installed so that a checkmark ( ) appears.

• When the PC-Fax driver is being installed, this screen does not appear. Go to the next step.

• The [PPD] checkbox only appears if you are using Windows 2000/XP/Server 2003/Vista/Server 2008.

Select whether or not you wish the printer to be your default printer

and click the [Next] button.

If you are installing multiple drivers, select the printer driver to be used as the default printer. If you do not wish to set one of the printer drivers as the default printer, select [No].

When the printer name window appears, click the [Next] button.

If you wish to change the printer name, enter the desired name.

When you are asked if you wish to install the display fonts, select an

answer and click the [Next] button.

When the PC-Fax driver is being installed, this screen does not appear. Go to the next step.

Sharp MX-C311, MX-C401 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual