Sharp MX-C301W User Manual

BEFORE INSTALLING
THE SOFTWARE

SETUP IN A WINDOWS
ENVIRONMENT

SETUP IN A MACINTOSH
ENVIRONMENT

TROUBLESHOOTING

Software Setup GuideSoftware Setup GuideSoftware Setup Guide

Thank you for purchasing this product. This manual explains how to install and configure the software that allows the
machine to be used as a printer or scanner for a computer.
If the software is not installed correctly or you need to remove the software, see "4. TROUBLESHOOTING" (page 38).

Please note

• The explanations in this manual assume that you have a working knowledge of your Windows or Macintosh computer.

• For information on your operating system, please refer to your operating system manual or the online Help function.

®

• The explanations of screens and procedures in this manual are primarily for Windows 7
Mac OS X v10.8 in Macintosh environments. The screens may vary depending on the version of the operating system.

• Wherever "MX-xxxx" appears in this manual, please substitute your model name for "xxxx".

• In some cases it may not be possible to use the software described in this manual. This depends on the model and the
expansion kits that are installed.

• This manual contains references to the fax function. However, please note that the fax function is not available in some
countries and regions.

• This manual contains explanations of the PC-Fax driver and PPD driver. However, please note that the PC-Fax driver and PPD
driver are not available and do not appear on the software for installation in some countries and regions.
In this case, please install the English version if you want to use these drivers.

• Considerable care has been taken in preparing this manual. If you have any comments or concerns about the manual, please
contact your dealer or nearest authorized service representative.

• This product has undergone strict quality control and inspection procedures. In the unlikely event that a defect or other problem
is discovered, please contact your dealer or nearest authorized service representative.

• Aside from instances provided for by law, SHARP is not responsible for failures occurring during the use of the product or its
options, or failures due to incorrect operation of the product and its options, or other failures, or for any damage that occurs due
to use of the product.

in Windows® environments, and

Warning

• Reproduction, adaptation or translation of the contents of the manual without prior written permission is prohibited, except as
allowed under copyright laws.

• All information in this manual is subject to change without notice.

• The network cable or USB cable that is to be connected to this machine should be a shielded cable that is compliant with the
specifications.

Illustrations and the operation panel and touch panel shown in this manual

The peripheral devices are generally optional, however, some models include certain peripheral devices as standard equipment.
For some functions and procedures, the explanations assume that devices other than the above are installed.

The display screens, messages, and key names shown in the manual may differ from those on the actual machine
due to product improvements and modifications.

SOFTWARE LICENSE

The SOFTWARE LICENSE will appear when you install the software from the CD-ROM. By using all or any portion of the
software on the CD-ROM or in the machine, you are agreeing to be bound by the terms of the SOFTWARE LICENSE.

The explanations in this manual are based on American English and the North American version of the software.
Software for other countries and regions may vary slightly from the North American version.

TABLE OF CONTENTS

BEFORE INSTALLING THE

1

SOFTWARE

CD-ROMS AND SOFTWARE. . . . . . . . . . . . . . . . . . . . 2

• SOFTWARE CD-ROM . . . . . . . . . . . . . . . . . . . . . . 2

• OTHER CD-ROMS . . . . . . . . . . . . . . . . . . . . . . . . . 4

VERIFYING SYSTEM REQUIREMENTS . . . . . . . . . . . 5

• SYSTEM REQUIREMENTS. . . . . . . . . . . . . . . . . . 5

• SOFTWARE REQUIREMENTS . . . . . . . . . . . . . . . 6

CONNECTING THE MACHINE . . . . . . . . . . . . . . . . . . 7

• CONNECTING TO A NETWORK. . . . . . . . . . . . . . 7

• CONNECTING THE MACHINE WITH A USB

CABLE (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . 7

SETUP IN A WINDOWS

2

ENVIRONMENT

OPENING THE SOFTWARE SELECTION

SCREEN (FOR ALL SOFTWARE). . . . . . . . . . . . . . . . 8

INSTALLING THE PRINTER DRIVER / PC-FAX

DRIVER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

• WHEN THE MACHINE IS CONNECTED TO A

NETWORK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

• WHEN THE MACHINE WILL BE

CONNECTED WITH A USB CABLE . . . . . . . . . . 19

• USING THE MACHINE AS A SHARED

PRINTER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

• CONFIGURING THE PRINTER DRIVER FOR
THE OPTIONS INSTALLED ON THE

MACHINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

INSTALLING THE PRINTER STATUS MONITOR . . 27

SETUP IN A MACINTOSH

3

ENVIRONMENT

MAC OS X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

TROUBLESHOOTING

4

WHEN INSTALLATION WAS NOT SUCCESSFUL. . 38

REMOVING THE SOFTWARE . . . . . . . . . . . . . . . . . . 41

INSTALLING THE SCANNER DRIVER . . . . . . . . . . . 28

INSTALLING THE PS DISPLAY FONTS . . . . . . . . . . 30

CHANGING THE PORT . . . . . . . . . . . . . . . . . . . . . . . 31

1

BEFORE INSTALLING THE

1

This chapter describes the software programs that allow you to use the printer and scanner functions of the machine,
the CD-ROMs that contain the software, and the pages where the installation procedures can be found.

SOFTWARE

CD-ROMS AND SOFTWARE

The software that can be used with the machine is on the CD-ROMs that accompany the machine and the expansion kits.
Before installing the software, make sure that your computer and the machine meet the system requirements described
in "VERIFYING SYSTEM REQUIREMENTS" (page 5).

SOFTWARE CD-ROM

X "Software CD-ROM" that accompanies the machine (for Windows)

The "Software CD-ROM" that accompanies the machine is not used when the printer expansion kit is installed on the
machine. Please use the "Software CD-ROM" that accompanies the printer expansion kit.
The "Software CD-ROM" that accompanies the machine contains the printer driver and other software.
Depending on the models, the printer expansion kit is installed as standard. In this case, the contents of the "Software

CD-ROM" that accompanies the printer expansion kit are also included to the "Software CD-ROM" that accompanies the
machine. Please use the "Software CD-ROM" that accompanies the machine.

• Sharp Advanced Printing Language-c printer driver

This is a SHARP proprietary printer driver.

☞ WHEN THE MACHINE IS CONNECTED TO A NETWORK (page 9)
☞ WHEN THE MACHINE WILL BE CONNECTED WITH A USB CABLE (page 19)

• Printer Status Monitor (can only be used when the machine is connected to a network)

This allows you to monitor the status of the machine on your computer screen.

☞ INSTALLING THE PRINTER STATUS MONITOR (page 27)

• PC-Fax driver

This enables you to send a file from your computer as a fax using the same procedure as when printing the file.
(For the fax standard model.)
The PC-Fax driver can be updated using the CD-ROM in the Internet fax expansion kit to enable you to send a file
from your computer as an Internet fax in the same way as you print a file.

☞ INSTALLING THE PRINTER DRIVER / PC-FAX DRIVER (page 9)

• Scanner driver (TWAIN driver)
(can only be used when the machine is connected to a network)

This allows you to use the scanner function of the machine from a TWAIN-compliant software application.

☞ INSTALLING THE SCANNER DRIVER (page 28)

2

CD-ROMS AND SOFTWARE

X "Software CD-ROM" that accompanies the printer expansion kit (for

Windows/Macintosh)

Software for Windows

• Printer driver

These allow the machine to be used as a printer.

- PCL6 printer driver
The machine supports the Hewlett-Packard PCL6 printer control languages.

- PS printer driver
The PS printer driver supports the PostScript 3 page description language developed by Adobe Systems
Incorporated.

- PPD driver
The PPD driver enables the machine to use the standard Windows PS printer driver.

☞ WHEN THE MACHINE IS CONNECTED TO A NETWORK (page 9)
☞ WHEN THE MACHINE WILL BE CONNECTED WITH A USB CABLE (page 19)

• Printer Status Monitor (can only be used when the machine is connected to a network)

This allows you to monitor the status of the machine on your computer screen.

☞ INSTALLING THE PRINTER STATUS MONITOR (page 27)

• PC-Fax driver

This enables you to send a file from your computer as a fax using the same procedure as when printing the file.
(For the fax standard model.)
The PC-Fax driver can be updated using the CD-ROM in the Internet fax expansion kit to enable you to send a file
from your computer as an Internet fax in the same way as you print a file.

☞ INSTALLING THE PRINTER DRIVER / PC-FAX DRIVER (page 9)

• Scanner driver (TWAIN driver)
(can only be used when the machine is connected to a network)

This allows you to use the scanner function of the machine from a TWAIN-compliant software application.

☞ INSTALLING THE SCANNER DRIVER (page 28)

Software for Macintosh

• PPD file

The printer description file supports the PostScript 3 page description language developed by Adobe
Systems Incorporated.

☞ MAC OS X (page 34)

• The PS3 expansion kit is required to use the machine as a printer in a Macintosh environment. In addition,
the machine must be connected to a network. A USB connection cannot be used.

• Depending on the models, the PS3 expansion kit is installed as standard.

• The scanner driver and PC-Fax driver are not available with the printer models.

• The scanner driver and PC-Fax driver cannot be used in a Macintosh environment.

3

CD-ROMS AND SOFTWARE

OTHER CD-ROMS

X

"PRINTER UTILITIES" CD-ROM that accompanies the PS3 expansion kit*
(for Windows/Macintosh)

This contains the display fonts that are used with the PS printer driver.
(Install the PS printer driver and Macintosh PPD file from the "Software CD-ROM" that accompanies the printer
expansion kit*.)
* Depending on the models, the PS3 expansion kit is installed as standard.

☞ INSTALLING THE PS DISPLAY FONTS (page 30)

X "PRINTER UTILITIES" CD-ROM that accompanies the Internet fax

expansion kit*1 (for Windows)

This CD-ROM is used to update the PC-Fax driver on the "Software CD-ROM" that accompanies the machine or
printer expansion kit*
If you wish to use the PC-Fax function, first install the PC-Fax driver from the "Software CD-ROM" that accompanies
the machine or printer expansion kit*
installed, run only the installer. (There is no need to reinstall the PC-Fax driver.)
*1 Depending on the models, the Internet fax expansion kit may not be available.
*2 Depending on the models, the printer expansion kit is installed as standard.

☞ INSTALLING THE PRINTER DRIVER / PC-FAX DRIVER (page 9)

2

so that it can be used to send Internet faxes (PC-Fax function).

2

and then run the installer on this CD-ROM. If the PC-Fax driver is already

X "Sharpdesk/Network Scanner Utilities" CD-ROM* (for Windows)

This contains software that helps you get the most out of the images that you scan on the machine. The software
includes "Sharpdesk", a desktop document management application that enables integrated management of
scanned images and files created using a variety of applications. To use the "Scan to Desktop" scanner function, the
"Network Scanner Tool" must be installed from the CD-ROM.
For the system requirements of the software, see the manual (PDF format) in the "Manual" folder or the Readme file
on the CD-ROM. For the procedures for installing the software, see the "Information Guide".
* Depending on the models, this CD-ROM does not accompany the machine.

4

VERIFYING SYSTEM REQUIREMENTS

SYSTEM REQUIREMENTS

Before installing the software described in this manual, make sure that your computer satisfies the following
requirements.

Windows Macintosh*

Operating system*

Computer type*

Display 1024 x 768 dots resolution and 16-bit color or higher is

Other hardware
requirements

1

2

Windows XP*3, Windows Server 2003*3,
Windows Vista*
Windows 7*

IBM PC/AT compatible computer
Equipped LAN board or equipped standard with a USB

*4

2.0

/1.1*5 port.

recommended.

An environment that allows any of the above operating
systems to fully operate.

3

, Windows Server 2008*3,

3

, Windows 8*3, Windows Server 2012*

3

Mac OS X v10.4,
Mac OS X v10.5,
Mac OS X v10.6,
Mac OS X v10.7,
Mac OS X v10.8,
Mac OS X v10.9

An environment in which any
of the operating systems
listed above can fully operate
(including Macintosh
computers with an Intel
processor).

6

*1 The Windows OS Starter Edition and Embedded Edition are not supported.

Other editions and service packs are supported, however, it is recommended that service packs be updated to the
newest available version.

*2 In addition to the models described on the right, some models equipped with the wireless LAN function are also

supported.
*3 Including the 64-bit edition OS.
*4 The machine's USB 2.0 port will transfer data at the speed specified by the USB2.0 (Hi-Speed) standard only if the

Microsoft USB 2.0 driver is preinstalled in the computer, or if the USB 2.0 driver for Windows that Microsoft provides

through "Windows Update" is installed.

Depending on the models, the software may not be available for Windows 2000.
*5

Compatible with models preinstalled with Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008,

Windows 7, Windows 8, or Windows Server 2012, and which are equipped standard with a USB interface.
*6 Cannot be used when the machine is connected with a USB cable. The PC-Fax driver and scanner driver cannot be

used.

For users of Windows

To perform the procedures described in this manual such as installing the software and configuring settings after installation,
administrator authority is required.

5

VERIFYING SYSTEM REQUIREMENTS

SOFTWARE REQUIREMENTS

The following requirements must be met to use the software described in this manual. For the types of computers and
operating systems that can run the software, see "SYSTEM REQUIREMENTS" (page 5).

Operating system environment Software Type of connection

Windows Sharp Advanced Printing Language-c printer driver*

PCL6 printer driver*

PS printer driver*2, PPD driver*

PC-Fax driver*3, *

Scanner driver*

Printer Status Monitor

Macintosh Macintosh PPD file*

2

2

4

4

2

1

Network/ USB

Network only*5 (cannot be
used with a USB connection)

*1 Depending on the models, this function may not be available.
*2 Depending on the models, the printer expansion kit or the PS3 expansion kit is installed as standard.
*3 Depending on the models, the facsimile expansion kit is installed as standard. When the Internet fax expansion kit is

installed, the PC-Fax driver can be updated using the "PRINTER UTILITIES" CD-ROM to enable the driver to be

used as a PC-Fax driver. In this case, the driver can be used without the facsimile expansion kit.
*4 The scanner driver and PC-Fax driver are not available with the printer models.
*5 The scanner driver and Printer Status Monitor cannot be used when the network is only IPv6.

6

CONNECTING THE MACHINE

CONNECTING TO A NETWORK

To connect the machine to a network, connect the LAN cable to the machine's network connector. Use a shielded LAN
cable.
After connecting the machine to a network, be sure to configure the IP address and other network settings before
installing the software. (The factory default setting for the IP address is to receive the IP address automatically when the
machine is used in a DHCP environment.)
Network settings can be configured using "Network Settings" in the system settings (administrator) on the machine.

• If the machine is used in a DHCP environment, the IP address of the machine may change. If this happens, printing will not
be possible. This problem can be avoided by assigning a permanent IP address to the machine.

• This manual explains how to set up the software in a Windows network environment and in a Macintosh network
environment.

• When using this machine on an IPv6 network, enable IPv6 setting in the "Network Settings" in the system settings
(administrator).

X Checking the IP address of the machine

You can check the IP address of the machine by printing out the "All Custom Setting List" in the system settings.
To print out the "All Custom Setting List", see the Operation Guide.

CONNECTING THE MACHINE WITH A USB CABLE
(Windows)

The machine can be connected to a computer using a USB cable if the computer is a Windows computer. (The USB
interface on the machine cannot be used in a Macintosh environment.)
The machine and computer should be connected while the printer driver is being installed. If a USB cable is connected
before the printer driver is installed, the printer driver will not be installed correctly. For the procedure for connecting a
USB cable, see "WHEN THE MACHINE WILL BE CONNECTED WITH A USB CABLE" (page 19).

7

SETUP IN A WINDOWS

2

This section explains how to install the software and configure settings so that the printer and scanner function of the
machine can be used with a Windows computer.

ENVIRONMENT

OPENING THE SOFTWARE SELECTION SCREEN (FOR ALL SOFTWARE)

Insert the "Software CD-ROM" into your

1

computer's CD-ROM drive.

Click the [Start] button ( ), click

2

[Computer], and then double-click the
[CD-ROM] icon ( ).

• In Windows XP/Server 2003, click the [start] button,
click [My Computer], and then double-click the
[CD-ROM] icon.

• In Windows 8/Server 2012, right-click in the startup
window (or swipe upward from the bottom edge), then
select [Taskbar] → [All Applications] → [Computer]
and then double-click [CD-ROM].

The software selection screen appears.

6

Before installing the software, be sure to click the
[Display Readme] button and view the detailed
information on the software.

Double-click the [Setup] icon ( ).

3

•

In Windows 7/8/Server 2012, if a message screen
appears asking you for confirmation, click [Yes].

• In Windows Vista/Server 2008, if a message screen
appears asking you for confirmation, click [Allow].

The "SOFTWARE LICENSE" window will

4

appear. Make sure that you understand
the contents of the license agreement
and then click the [Yes] button.

You can show the "SOFTWARE LICENSE" in a
different language by selecting the desired language
from the language menu. To install the software in the
selected language, continue the installation with that
language selected.

Read the message in the "Welcome"

5

window and then click the [Next] button.

For the steps that follow, see the appropriate page below
for the software that you are installing.

INSTALLING THE PRINTER DRIVER / PC-FAX DRIVER

•

WHEN THE MACHINE IS CONNECTED TO A NETWORK*

- Standard installation: page 10

- Advanced installation: page 12

-

Installation by specifying the machine's address: page 14

- Printing using the IPP function and the SSL
function*

• WHEN THE MACHINE WILL BE CONNECTED WITH A
USB CABLE: page 19
USING THE MACHINE AS A SHARED PRINTER: page 23

•

INSTALLING THE PRINTER STATUS MONITOR: page 27
INSTALLING THE SCANNER DRIVER: page 28

*

1 If the machine is being used on an IPv6 network, see

"Installation by specifying the machine's address" (page 14).

*

2 Depending on the models, this function may not be available.

The button and screen vary depending on the models.
If you use the printer model, the [Printer Status Monitor]
button is displayed instead of the [Utility software] button.

2

: page 17

1

8

INSTALLING THE PRINTER DRIVER / PC-FAX DRIVER

To install the printer driver or the PC-Fax driver, follow the appropriate procedure in this section depending on whether
the machine is connected to a network or connected by USB cable.

☞ WHEN THE MACHINE WILL BE CONNECTED WITH A USB CABLE (page 19)

WHEN THE MACHINE IS CONNECTED TO A NETWORK

This section explains how to install the printer driver and the PC-Fax driver when the machine is connected to a
Windows network (TCP/IP network).

Administrator's rights are required to install the software.

• The printer expansion kit and PS3 expansion kit are required to use the PS printer driver or the PPD driver.

• The printer expansion kit is required to use the PCL printer driver.

• Depending on the models, the printer expansion kit and the PS3 expansion kit are installed as standard.

• To print to the machine over the Internet using the IPP function when the machine is installed in a remote location, or to
print using the SSL (encrypted communication) function, see "Printing using the IPP function and the SSL function" (page

17) and install the printer driver or the PC-Fax driver. (Depending on the models, this function may not be available.)

• If the machine is connected to an IPv6-only network
The software cannot be installed by detecting the machine's address from the installer. After installing the software as
explained in "Installation by specifying the machine's address" (page 14), change the port as explained in "Changing to a
Standard TCP/IP Port" (page 32).

• The installation procedure in this section is for both the printer driver and the PC-Fax driver, although the explanations are
centered on the printer driver.

• The PC-Fax driver is not available with the printer models.

9

INSTALLING THE PRINTER DRIVER / PC-FAX DRIVER

X Standard installation

When the software selection screen appears in step 6 of "OPENING THE SOFTWARE SELECTION SCREEN (FOR
ALL SOFTWARE)" (page 8), perform the steps below.

Click the [Printer Driver] button.

1

To install the PC-Fax driver, click the [Utility Software]
button and then click the [PC-Fax Driver] button.

Click the [Standard installation] button.

2

When [Custom installation] is selected, you can
change any of the items below. When [Standard
installation] is selected, the installation will take place
as indicated below.

• Machine connection method: LPR Direct Print
(Auto Search)

• Set as default printer: Yes

(excluding the PC-Fax driver)

• Printer driver name: Cannot be changed

• PCL printer display fonts (Only at the time of PCL,

PS printer driver or PPD driver installation): Installed

If you selected [Custom installation], select [LPR
Direct Print (Auto Search)] and click the [Next] button.
If you selected other than [LPR Direct Print (Auto
Search)], see the following pages:

• LPR Direct Print (Specify Address): page 14

• IPP: page 17

• Shared printer: page 23

• Connected to this computer: page 19

When Sharp Advanced Printing Language-c driver is
installed, the [Advanced installation] button is not
displayed.

10

INSTALLING THE PRINTER DRIVER / PC-FAX DRIVER

Printers connected to the network are

3

detected. Select the machine and click
the [Next] button.

• This screen is not displayed when only 1 device is
found in the search results.

• If the machine is not found, make sure that the
machine is powered on and that the machine is
connected to the network, and then click the
[Re-search] button.

• You can also click the [Specify condition] button and
search for the machine by entering the machine's
name (host name) or IP address.

☞

Checking the IP address of the machine (page 7)

A confirmation window appears. Check

4

the contents and then click the [Next]
button.

When the installation completed screen

6

appears, click the [OK] button.

Click the [Close] button in the window

7

of step 1.

After the installation, a message prompting you to
restart your computer may appear. If this message
appears, click the [Yes] button to restart your
computer.

This completes the installation.

• After installation, see "CONFIGURING THE PRINTER
DRIVER FOR THE OPTIONS INSTALLED ON THE
MACHINE" (page 24) to configure the printer driver
settings.

• If you installed the PS printer driver or the PPD driver,
the PS display fonts can be installed from the
"PRINTER UTILITIES" CD-ROM that accompanies
the PS3 expansion kit*. See "INSTALLING THE PS
DISPLAY FONTS" (page 30).
* Depending on the models, the PS3 expansion kit is

installed as standard.

• If you are using the machine as a shared printer, see
"USING THE MACHINE AS A SHARED PRINTER"
(page 23) to install the printer driver on each of the
client computers.

Follow the on-screen instructions.

5

Read the message in the window that appears and click
the [Next] button.
Installation begins.

• If you are using Windows Vista/Server 2008/7/8/

Server 2012

If a security warning window appears, be sure to click
[Install this driver software anyway].

• If you are using Windows XP/Server 2003
If a warning message regarding the Windows logo
test or digital signature appears, be sure to click the
[Continue Anyway] or [Yes] button.

11

INSTALLING THE PRINTER DRIVER / PC-FAX DRIVER

X Advanced installation

With the advanced installation, you can select the printer driver to be installed.
When the software selection screen appears in step 6 of "OPENING THE SOFTWARE SELECTION SCREEN (FOR
ALL SOFTWARE)" (page 8), perform the steps below.
When Sharp Advanced Printing Language-c driver is installed, this installation is not performed.

Click the [Printer Driver] button.

1

To install the PC-Fax driver, click the [Utility Software]
button and then click the [PC-Fax Driver] button.

Click the [Advanced installation] button.

2

Printers connected to the network are

3

detected. Select the machine and click
the [Next] button.

• If the machine is not found, make sure that the
machine is powered on and that the machine is
connected to the network, and then click the
[Re-search] button.

• You can also click the [Specify condition] button and
search for the machine by entering the machine's
name (host name) or IP address.

☞

Checking the IP address of the machine (page 7)

When [Custom installation] is selected, you can
change any of the items below. When [Standard
installation] is selected, the installation will take place
as indicated below.

• Machine connection method: LPR Direct Print
(Auto Search)

• Set as default printer: Yes

(excluding the PC-Fax driver)

• Printer driver name: Cannot be changed

• PCL printer display fonts: Installed

If you selected [Custom installation], select [LPR
Direct Print (Auto Search)] and click the [Next] button.
If you selected other than [LPR Direct Print (Auto
Search)], see the following pages:

• LPR Direct Print (Specify Address): page 14

• IPP: page 17

• Shared printer: page 23

• Connected to this computer: page 19

A confirmation window appears. Check

4

the contents and then click the [Next]
button.

12