Schneider Electric AP9640, AP9641, AP9643, AP9544, AP9547 Installation Manual

Installation Manual

UPS Network Management Card 3

AP9640, AP9641, AP9643,

AP9544, AP9547

990-9996H-001

Publication Date: February 2021

Schneider Electric IT Corporation Legal
Disclaimer

The information presented in this manual is not warranted by the Schneider
Electric IT Corporation to be authoritative, error free, or complete. This
publication is not meant to be a substitute for a detailed operational and site
specific development plan. Therefore, Schneider Electric IT Corporation
assumes no liability for damages, violations of codes, improper installation,
system failures, or any other problems that could arise based on the use of
this Publication.

The information contained in this Publication is provided as is and has been
prepared solely for the purpose of evaluating data center design and
construction. This Publication has been compiled in good faith by Schneider
Electric IT Corporation. However, no representation is made or warranty
given, either express or implied, as to the completeness or accuracy of the
information this Publication contains.

IN NO EVENT SHALL SCHNEIDER ELECTRIC IT CORPORATION, OR
ANY PARENT, AFFILIATE OR SUBSIDIARY COMPANY OF SCHNEIDER
ELECTRIC IT CORPORATION OR THEIR RESPECTIVE OFFICERS,
DIRECTORS, OR EMPLOYEES BE LIABLE FOR ANY DIRECT,
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This manual is available in English on the APC website (www.apc.com).

Dieses Handbuch ist in Deutsch auf der APC webseite (www.apc.com) verfügbar.

Данное руководство на русском языке доступно на сайте APC
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Contents

Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Preliminary Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Installation in a UPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Expansion/Triple Chassis Installation . . . . . . . . . . . . . . . . . . . . . 9

Safety Information for the Network Management Card 3 . . . 2

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Supported Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Changing Web UI Language . . . . . . . . . . . . . . . . . . . . . . . . 6

How to install the card for different UPS models . . . . . . . . . 7

Step 1: Install the Network Management Card . . . . . . . . . . 7

Step 2: Configure the Network Management Card . . . . . . . 8

When to use an Expansion Chassis . . . . . . . . . . . . . . . . . . 9

Step 1: Disconnect the chassis from all power . . . . . . . . . . 9

Step 2: Install the Network Management Card . . . . . . . . . . 9

Quick Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Step 1: Configure TCP/IP Settings . . . . . . . . . . . . . . . . . . 11

TCP/IP configuration methods . . . . . . . . . . . . . . . . . . . . . . 12

UPS User Interface Display . . . . . . . . . . . . . . . . . . . . . . . . 12

Local access to the command line interface . . . . . . . . . . . 13

Remote access to the command line interface . . . . . . . . . 14

Command line interface . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Device IP Configuration Wizard . . . . . . . . . . . . . . . . . . . . . 15

DHCP and BOOTP configuration . . . . . . . . . . . . . . . . . . . . 16

.INI file utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Step 2: Enable Network Protocols . . . . . . . . . . . . . . . . . . . 18

Step 3: Access the Configured NMC . . . . . . . . . . . . . . . . . 18

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Installation Manual

How to Access a Configured Network Management Card . . . . 19

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Command Line Interface access - SSH and Telnet Access 20

Simple Network Management Protocol (SNMP) . . . . . . . . 20

SCP and FTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Manage the security of your system . . . . . . . . . . . . . . . . . 21

How to Reset after a Lost Password . . . . . . . . . . . . . . . . . . . . . 22

How to Install Multiple Management Cards . . . . . . . . . . . . . . . . 23

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Before you start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Two models of expansion chassis . . . . . . . . . . . . . . . . . . . 24

Installing cards in an expansion chassis . . . . . . . . . . . . . . 24

Installing cards in an expansion chassis set up serially . . . 24

Installing cards in a Symmetra UPS . . . . . . . . . . . . . . . . . 25

Specifications AP9640, AP9641 . . . . . . . . . . . . . . . . . . . . . . . . . 27

Specifications AP9643 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Specifications AP9544 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Specifications AP9547 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

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ii

Important Safety Information

Read the instructions carefully to become familiar with the equipment before trying to
install, operate, service, or maintain it. The following special messages may appear
throughout this manual or on the equipment to warn of potential hazards or to call
attention to information that clarifies or simplifies a procedure.

The addition of this symbol to a Danger or Warning safety label indicates
that an electrical hazard exists which will result in personal injury if the
instructions are not followed.

This is the safety alert symbol. It is used to alert you to potential personal
injury hazards. Obey all safety messages that follow this symbol to avoid
possible injury or death.

DANGER

DANGER indicates an imminently hazardous situation which, if not avoided,
will result in death or serious injury.

WARNING

WARNING indicates a potentially hazardous situation which, if not avoided,
can result in death or serious injury.

CAUTION

CAUTION indicates a potentially hazardous situation which, if not avoided, can
result in minor or moderate injury.

NOTICE

NOTICE addresses practices not related to physical injury including certain
environmental hazards, potential damage or loss of data.

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Installation Manual

Safety Information for the Network Management Card 3

The Network Management Card (NMC) contains a removable battery. If this battery
is ingested, seek immediate medical attention.

WARNING

HAZARD OF INTERNAL BURNS

• Do not ingest the battery.

• Keep batteries out of reach of children.

Failure to follow these instructions can result in serious injury or
death.

Note: Secure the NMC to the UPS device’s SmartSlot using screws to keep the
battery out of reach.

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2

Preliminary Information

Features

The Schneider Electric UPS Network Management Cards (AP9640,
AP9641, AP9643, AP9544, and AP9547) discussed in this document are
Web-based, IPv6 Ready products. Devices with the NMC installed can
be managed using multiple open standards such as:

Hypertext Transfer Protocol over Secure
Sockets Layer (HTTPS)

Secure Copy (SCP) RADIUS

Extensible Authentication Protocol (EAP)
over LAN (EAPoL)

Simple Network Management Protocol
versions 1, 2c and 3

Telnet Modbus

Hypertext Transfer Protocol (HTTP) File Transfer Protocol (FTP)

The AP9640 Network Management Card:

• Provides UPS control and self-test scheduling features.

• Provides data and event logs.

• Enables you to set up notifications through event logging, e-mail, Syslog and
SNMP traps.

• Provides support for PowerChute

• Supports using a Dynamic Host Configuration Protocol (DHCP) or
BOOTstrap Protocol (BOOTP) server to provide the network (TCP/IP) values
of the NMC.

• Provides the ability to export a user configuration (.ini) file from a configured
card to one or more unconfigured cards without converting the file to a binary
file.

• Provides a selection of security protocols for authentication and encryption.

• Communicates with StruxureWare Data Center Expert, StruxureWare
Operations, or EcoStruxure™ IT.

• Supports Modbus TCP/IP.

Secure SHell (SSH)

BACnet

Syslog

®

Network Shutdown.

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The AP9641 Network Management Card includes all AP9640 Network Management
Card features and the following:

• Provides two USB ports, which support upgrading the UPS firmware from a
USB flash drive, and wi-fi support with the optional APC USB Wi-Fi Device

(AP9834). For information on how to configure wi-fi, refer to the APC USB
Wi-Fi Device Quick Start Guide (https://www.apc.com/us/en/download/

document/SPD_CCON-NMC3WIFI_EN).

• Supports two universal input/output ports, to which you can connect:

– Temperature (AP9335T) or temperature/humidity sensors

(AP9335TH)

– Relay input/output connectors that support two input contacts and one

output relay (using the AP9810 Dry Contact I/O Accessory, which is an
optional add-on)

• Supports Modbus RTU 2-wire RS-485 via Universal I/O port 2, in addition to
Modbus TCP/IP. For information on how to configure Modbus RTU, refer to
the Modbus Documentation Addendum.

The AP9643 Network Management Card includes all AP9640 Network Management
Card features and the following:

• Provides two USB ports, which support upgrading the UPS firmware from a
USB flash drive, and wi-fi support with the optional APC USB Wi-Fi Device

(AP9834). For information on how to configure wi-fi, refer to the APC USB
Wi-Fi Device Quick Start Guide (https://www.apc.com/us/en/download/

document/SPD_CCON-NMC3WIFI_EN).

• Supports one universal input/output port, to which you can connect:

– Temperature (AP9335T) or temperature/humidity sensor (AP9335TH)

– Relay input/output connector that support two input contacts and one

output relay (using the AP9810 Dry Contact I/O Accessory, which is an
optional add-on)

• Supports Modbus RTU via the 4-wire opto-isolated serial RS-485 port, in
addition to Modbus TCP/IP. For information on how to configure Modbus
RTU, refer to the Modbus Documentation Addendum.

The AP9544 and AP9547 Network Management Cards:

• Provide one USB-A host port.

• Provide data and event logs.

• Enable you to set up notifications through event logging, e-mail, Syslog and
SNMP traps.

• Provide support for PowerChute® Network Shutdown. NOTE: The AP9547
card in Easy UPS devices with the E3S, E3M, and E3L prefixes only support
the shut down of the connected servers and applications running on the
servers. It is not supported to shut down the UPS device(s).

• Support using a Dynamic Host Configuration Protocol (DHCP) or BOOTstrap
Protocol (BOOTP) server to provide the network (TCP/IP) values of the
NMC.

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4

• Provide the ability to export a user configuration (.ini) file from a
configured card to one or more unconfigured cards without
converting the file to a binary file.

• Provide a selection of security protocols for authentication and
encryption.

• Communicate with StruxureWare Data Center Expert, StruxureWare
Operations, or EcoStruxure™ IT.

• Support Modbus TCP/IP.

Supported Devices

The Network Management Card 3 is compatible with:

®

• Smart-UPS

devices with a SmartSlot with the SUM, SURT, SURTA,
SURTD, SMT, SMX, and SRT prefixes, and SUA devices manufactured after
2008 *.

• Single phase Symmetra UPS devices.

• Single phase Easy UPS devices with the SMV, SMVS, SRV, and SRVS
prefixes (AP9544 only).

• Three phase Easy UPS devices with the E3S, E3M, and E3L prefixes
(AP9547 only).

* To view the full list of compatible UPS in which an NMC 3 can be
installed, see Knowledge Base article FA237786 on the APC website
(www.apc.com/support).

Related documents

The following documentation is available on the APC website (https://www.apc.com/

upsnmc):

• UPS Network Management Card 3 User Guide

• UPS Network Management Card 3 Command Line Interface Guide

• UPS Network Management Card 3 Modbus Documentation Addendum
(AP9641, AP9643 only)

• UPS Network Management Card 3 Modbus Register Maps

• UPS Network Management Card 3 BACnet Application Maps

• Security Handbook

®

• PowerNet

Management Information Base (MIB) Reference Guide

• Declaration of Conformity

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Installation Manual

Inventory

The Network Management Card package includes the following items:

• This Installation Manual

• UPS Network Management Card 3

• Micro-USB configuration cable (part number 960-0603)

• Temperature sensor (AP9335T)—AP9641 and AP9643 Network
Management Cards only

• Ferrite bead—AP9544 and AP9547 Network Management Cards only

• Network Management Card quality assurance test slip

• Warranty registration form

The quality assurance test slip contains the MAC address that you may
need when performing the procedures in “UPS User Interface Display”
on page 12. You can also find the MAC address on the bottom of your
NMC.

Disclaimer

Schneider Electric is not responsible for damage sustained during reshipment of this
product.

The Network Management Card 3 (NMC 3) is sensitive to static
electricity. When handling the NMC, touch only the end plate while
using one or more of these electrostatic-discharge devices (ESDs):
wrist straps, heel straps, toe straps, or conductive shoes.

Please recycle

The shipping materials are recyclable. Save them for later use, or
dispose of them appropriately.

Management products, including the NMC, contain removable, lithium
coin-cell batteries. When discarding these batteries, you must follow
local rules for recycling.

Changing Web UI Language

You can change the language the NMC Web interface is displayed in via
the log in screen. See “Changing Web UI Language” in the User Guide
(www.apc.com/us/en/download/document/SPD_CCON-AYCEFJ_EN)
for more information.

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6

Installation in a UPS

How to install the card for different UPS models

To view the full list of compatible UPS in which an NMC can be installed,
see Knowledge Base article FA237786 on the APC website
(www.apc.com/support).

In a Symmetra UPS that uses more than one management product, you
must install the management products in the correct order for them to
operate properly.

See “How to Install Multiple Management Cards” on page 23.

Step 1: Install the Network Management Card

You do not need to turn off power to install the NMC in a supported
Smart-UPS, Symmetra UPS, or Easy UPS. If you want to turn off your
UPS before installing the Network Management Card, see the
Knowledge Base article FA156132 on the APC website (www.apc.com/

support).

The NMC is sensitive to static electricity. When handling the NMC,
touch only the end plate while using one or more of these electrostatic­discharge devices (ESDs): wrist straps, heel straps, toe straps, or
conductive shoes.

The Network Management Card (NMC) contains a removable battery. If this battery
is ingested, seek immediate medical attention.

WARNING

HAZARD OF INTERNAL BURNS

• Do not ingest the battery.

• Keep batteries out of reach of children.

Failure to follow these instructions can result in serious injury or
death.

Note: Secure the NMC to the UPS device’s SmartSlot using screws to keep the
battery out of reach.

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Installation Manual

For the location of the UPS card slot, see the UPS documentation.

1. Locate the UPS card slot. Remove the slot cover or Network Management
Card from the UPS card slot.

2. Use the same screws that hold the slot cover in place to secure the NMC in
the UPS card slot.

3. Connect a network interface cable to the 10/100/1000Base-T network
connector 1 on the NMC.

4. For AP9544 and AP9547 cards, open the provided ferrite bead and clip it
around the network interface cable near the NMC’s RJ45 connector.

1

a

0

6

4

0

h

p

m

NOTE: This image depicts a Smart-UPS and is used as an example only.

When the network interface cable is connected, the NMC will attempt to obtain an IP
address via DHCP. See “TCP/IP configuration methods” on page 12.

Step 2: Configure the Network Management Card

See “Quick Configuration” on page 11.

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8

Expansion/Triple Chassis Installation

When to use an Expansion Chassis

Use an Expansion Chassis or a Triple Expansion Chassis if the UPS has no card slot
available.

The Single (AP9600) or Triple Expansion Chassis (AP9604) are only
compatible with UPS models that have a DB9 serial port. They are
compatible with following UPS models only: SURT, SURTA, Symmetra
LX, SU, SUA, and SUM.

When you install the UPS Network Management Card 3 (NMC 3) in the
chassis, the NMC communicates with the UPS through the cable
connection between the chassis and the UPS.

Step 1: Disconnect the chassis from all power

Make sure that the Expansion Chassis or Triple Expansion Chassis is disconnected
from any power source:

1. Disconnect the chassis cable from the UPS.

2. If the chassis uses an AC adapter (AP9505), disconnect that adapter from
the chassis.

Step 2: Install the Network Management Card

If the UPS uses multiple management products, you must install them in the correct
order for them to operate properly.

See “How to Install Multiple Management Cards” on page 23.

®

The UPS Network Management Card (NMC) is sensitive to static
electricity. When handling the NMC, touch only the end plate while
using one or more of these electrostatic-discharge devices (ESDs):
wrist straps, heel straps, toe straps, or conductive shoes.

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Installation Manual

The Network Management Card (NMC) contains a removable battery. If this battery
is ingested, seek immediate medical attention.

WARNING

HAZARD OF INTERNAL BURNS

• Do not ingest the battery.

• Keep batteries out of reach of children.

Failure to follow these instructions can result in serious injury or
death.

Note: Secure the NMC to the UPS device’s SmartSlot using screws to keep the
battery out of reach.

If a cable is connected to the serial port at the UPS or chassis, stop the APC service
that uses that serial connection, and disconnect the cable.

1. If you are installing a chassis, connect the chassis to the UPS serial port.

2. Use the same screws that hold the expansion slot cover in place to secure

the NMC in the chassis slot.

3. Connect a network interface cable to the 10/100/1000Base-T network
connector on the front panel of the NMC.

4. If you are using the AC Adapter (AP9505), connect the adapter to the
chassis. Then connect the adapter to an independent AC input so that the
NMC can continue to operate if the UPS is turned off or not operating.

5. If you disconnected a cable in step 1, reconnect that cable to the serial port
at the chassis, and restart the associated APC service.

6. See “Quick Configuration” on page 11.

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10

Quick Configuration

Overview

Disregard the procedures described in this chapter if you have
StruxureWare Data Center Expert as part of your system. See the
documentation for your StruxureWare device for more information.

This chapter details how to configure the Network Management Card’s (NMC) TCP/
IP settings and configure its network protocols. See:

• “Step 1: Configure TCP/IP Settings” on page 11

• “Step 2: Enable Network Protocols” on page 18

• “Step 3: Access the Configured NMC” on page 18

Step 1: Configure TCP/IP Settings

You must configure the following TCP/IP settings before the NMC can operate on a
network:

• IP address of the NMC

• Subnet mask

• Default gateway

If a default gateway is unavailable, use the IP address of a computer that
is located on the same subnet as the NMC and that is usually running.
The NMC uses the default gateway to test the network when traffic is
very light.

Do not use the loopback address (127.0.0.1) as the default gateway
address for the NMC. It disables the card and requires you to reset TCP/
IP settings to their defaults using a local serial login.

See “Watchdog Features” in the NMC User Guide (www.apc.com/us/en/

download/document/SPD_CCON-AYCEFJ_EN) for more information

about the watchdog role of the default gateway.

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Installation Manual

TCP/IP configuration methods

There are 6 ways to define the TCP/IP settings needed by the Network Management
Card for IPv4. Choose one of the following methods:

• “UPS User Interface Display” on page 12

• Networked computer:

– “Local access to the command line interface” on page 13

– “Remote access to the command line interface” on page 14

• “Device IP Configuration Wizard” on page 15

• “DHCP and BOOTP configuration” on page 16

• “.INI file utility” on page 18

UPS User Interface Display

Configuration of the NMC IP address though the UPS user interface
display is not available for all UPS models.

For Smart-UPS model UPS with the prefix SMT, SMX, or SRT, the NMC IP address
can be configured at the user interface of the UPS:

1. If you plan to manually assign the network settings, contact your system
administrator to obtain a valid IP address, subnet mask, and default gateway
for the Network Management Card.

2. At the user interface display, press the Home icon.

3. Select Configuration > Network.

4. At the prompt, enter the user password for your UPS (apc, by default), then
select NMC Settings.

5. For the Network Management Card you are configuring, select Configure

NMC Settings.

6. In the Network settings mode drop-down list, select the network
configuration option for your system: Manual, BootP, DHCP, or DHCP &

BootP.

– If you select Manual, enter the IP address, subnet mask, and default

gateway you obtained in step 1.

– If you select BootP, DHCP, or DHCP & BootP, a DHCP or BOOTP

server will assign the IP address, subnet mask, and default gateway
for the Network Management Card.

7. Press Apply to save your changes.

See “Step 2: Enable Network Protocols” on page 18 to finish the
configuration.

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12

Local access to the command line interface

For local access, use a computer that connects to the Network Management Card
through the USB virtual serial port to access the command line interface:

1. Connect the provided micro-USB cable (part number 960-0603) from a USB
port on the computer to the console port at the NMC.

2. In Windows Search, type “Device Manager”, or open it from the Control
Panel. Select “Ports” and note the COM port number the NMC was
assigned.

3. Run a terminal program (e.g. 3rd party terminal emulator programs like
HyperTerminal, PuTTy, or Tera Term) and configure the COM port (noted in
step 2) for 9600 bps, 8 data bits, no parity, 1 stop bit, and no flow control.
Save the changes.

4. Press E

5. Use apc for the user name and password.

NOTE: The user name will be “apc” at first log for the Super User account.

You will be prompted to enter a new password after you log in.

NTER, repeatedly if necessary, to display the User Name prompt.

See “Command line interface” on page 15 to finish the configuration.

NOTE: A driver is required to connect to the NMC console via Windows

7. The driver can be downloaded from the NMC product pages on the
APC website (www.apc.com/upsnmc), located in the Software /

Firmware section. No driver is required for Windows 10.

1.When you connect the NMC via the micro-USB cable, a device called
“NMC3-CDC” is discovered in “Other Devices”.

2.Right-click on this device and select “Update Driver Software...”

3.Select the “Browse my computer for driver software” option and
navigate to the download location of the driver (usb_cdc_ser.inf).

4.Accept the unsigned driver security message.

Windows will now recognize the NMC and assign a COM port to the
device.

If the micro-USB cable is left connected to the NMC, the NMC will wait 90
seconds at each boot up to access the Boot Monitor. To avoid this 90
second boot delay, disconnect the micro-USB cable if local access to the
CLI is not required.

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Installation Manual

Remote access to the command line interface

From any computer on the same network as the Network Management Card, you
can use ARP and Ping to assign an IP address to the Network Management Card,
and then use Secure Shell (SSH) to access its command line interface and configure
the other TCP/IP settings.

After the Network Management Card has its IP address configured, you
can use SSH, without first using ARP and Ping, to access that Network
Management Card.

1. Use the MAC address of the Network Management Card in the ARP
command to define the IP address.

NOTE: Look for the MAC address on the bottom of the Network

Management Card or on the Quality Assurance slip included in the package.

For example, to define 156.205.14.141 as the IP address of a Network
Management Card with 00 c0 b7 63 9f 67 as its MAC address, use one of
the following commands:

– Windows command format:

arp -s 156.205.14.141 00-c0-b7-63-9f-67

– LINUX command format:

arp -s 156.205.14.141 00:c0:b7:63:9f:67

2. Use Ping with a size of 113 bytes to assign the IP address defined by the
ARP command. For the IP address defined in step 1, use one of the
following commands:

– Windows command format:

ping 156.205.14.141 -l 113

– LINUX command format:

ping 156.205.14.141 -s 113

3. Use SSH to access the Network Management Card at its newly assigned IP
address. For example:

ssh -c aes256-ctr apc@156.205.14.141

NOTE: This SSH command is for OpenSSH. The command may differ

depending on the SSH tool used.

4. Use apc for both user name and password.

NOTE: The user name will be “apc” at first log for the Super User account.

You will be prompted to enter a new password after you log in.

See “Command line interface” on page 15 to finish the configuration.

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14

Command line interface

After you log on at the command line interface, as described in “Local access to the
command line interface” on page 13 or “Remote access to the command line
interface” on page 14, you can manually configure network settings.

1. Contact your network administrator to obtain the IP address, subnet mask,
and default gateway for the Network Management Card.

2. Use this command to configure network settings. (Text in italics indicates a
variable.)

tcpip

-i yourIPaddress

-s yourSubnetMask

-g yourDefaultGateway

For each variable, type a numeric value that has the format xxx.xxx.xxx.xxx.

The command can be entered on one line. For example, to set a system IP
address of 156.205.14.141, a Subnet Mask of 255.255.255.0 and a default
gateway of 156.205.14.1, type the following command and press E

tcpip -i 156.205.14.141 -s 255.255.255.0 -g 156.205.14.1

3. Type reboot. The Network Management Card restarts to apply the
changes.

See “Step 2: Enable Network Protocols” on page 18 to finish the
configuration.

NTER:

Device IP Configuration Wizard

The Device IP Configuration Wizard can discover Network Management Cards
(NMC) that do not have an IP address assigned. Once discovered, you can configure
the IP address settings for the cards.

You can also search for devices already on the network by entering an IP
range to define the search. The Wizard scans the IP addresses in the
defined range and discovers cards that already have a DHCP-assigned
IP address.

NOTES:

• You cannot search for assigned devices already on the network using
an IP range unless you enable SNMPv1 on the NMC and set the

Community Name to “public”. For more information on SNMPv1, see

the User Guide (www.apc.com/us/en/download/document/SPD_CCON-

AYCEFJ_EN).

• When the NMC IP address is configured, to access the NMC Web UI in
a browser, you must update the URL from http to https.

15

Installation Manual

For detailed information on the Wizard, see Knowledge Base article
FA156064 on the APC website (www.apc.com/support).

To use the DHCP Option 12, see Knowledge Base article FA156110 on
the APC website (www.apc.com/support).

System requirements. The Wizard runs on Microsoft Windows Server® 2012,

Windows Server 2016, Windows Server 2019 and on both 32- and 64-bit versions of
Windows 8.1 and Windows 10 operating systems.

This Wizard is for IPv4 only.

Installation. To install the Wizard from a downloaded executable file:

1. Go to www.apc.com/tools/download.

2. Filter by Software / Firmware > Wizards and Configurators.

3. Select and download the Network Management Device IP Configuration
Wizard.

4. Open the folder where you downloaded the Wizard, and run the executable
file.

When installed, the Wizard is available through the Windows “Start Menu” option.

See “Step 2: Enable Network Protocols” on page 18 to finish the
configuration.

DHCP and BOOTP configuration

The default TCP/IP configuration setting, DHCP, assumes that a properly configured
DHCP server is available to provide TCP/IP settings to Network Management Cards.
You can also configure the setting for BOOTP.

A user configuration (.ini) file can function as a BOOTP or DHCP boot
file. For more information, see the TCP/IP configuration section of the
Network Management Card User Guide (www.apc.com/us/en/download/

document/SPD_CCON-AYCEFJ_EN).

If neither of these servers is available, see “UPS User Interface Display”
on page 12, “Local access to the command line interface” on page 13,
“Remote access to the command line interface” on page 14 or “UPS
User Interface Display” on page 18 to configure the needed TCP/IP
settings.

BOOTP. For the Network Management Card to use a BOOTP server to configure its

TCP/IP settings, it must find a properly configured RFC951-compliant BOOTP
server.

In the BOOTPTAB file of the BOOTP server, enter the Network Management Card’s
MAC address, IP address, subnet mask, and default gateway, and, optionally, a
bootup file name. Look for the MAC address on the bottom of the Network
Management Card or on the Quality Assurance slip included in the package.

Installation Manual

16

When the Network Management Card reboots, the BOOTP server provides it with
the TCP/IP settings.

• If you specified a bootup file name, the Network Management Card attempts
to transfer that file from the BOOTP server using TFTP or FTP. The Network
Management Card assumes all settings specified in the bootup file.

• If you did not specify a bootup file name, you can configure the other settings
of the Network Management Card remotely through its Web interface or
command line interface; the user name and password are both apc, by
default.

To create a bootup file, see your BOOTP server documentation.

DHCP. You can use an RFC2131/RFC2132-compliant DHCP server to configure

the TCP/IP settings for the Network Management Card (NMC).

This section summarizes the NMC’s communication with a DHCP server.
For more detail about how a DHCP server can configure the network
settings for a Network Management Card, see the NMC User Guide
(www.apc.com/us/en/download/document/SPD_CCON-AYCEFJ_EN).

1. The NMC sends out a DHCP request that uses the following to identify itself:

– A Vendor Class Identifier (APC by default)

– A Client Identifier (by default, the MAC address of the NMC)

– A User Class Identifier (by default, the identification of the application

firmware installed on the NMC)

2. A properly configured DHCP server responds with a DHCP offer that
includes all the settings that the NMC needs for network communication.
The DHCP offer also includes the Vendor Specific Information option (DHCP
option 43). The NMC can be configured to ignore DHCP offers that do not
encapsulate the APC cookie in DHCP option 43 using the following
hexadecimal format. (The card does not require this cookie by default).

17

Option 43 = 01 04 31 41 50 43

where

– the first byte (01) is the code

– the second byte (04) is the length

– the remaining bytes (31 41 50 43) are the APC cookie.

See your DHCP server documentation to add code to the Vendor
Specific Information option.

The NMC Web interface has options to utilize vendor-specific data to
require the DHCP server to provide an “APC” cookie which will supply
information to the NMC. See the User Guide (www.apc.com/us/en/

download/document/SPD_CCON-AYCEFJ_EN) for information.

Installation Manual

See “Step 2: Enable Network Protocols” on page 18 to finish the
configuration.

.INI file utility

You can use the .INI file export utility to export .INI file settings from configured NMCs
to one or more unconfigured NMCs. The utility and documentation are available on
the APC website, and are also available in Knowledge Base article FA156117 on the
APC website (www.apc.com/support).

Step 2: Enable Network Protocols

By default, only HTTPS and SSH are enabled on the NMC. All other communication
protocols must be enabled and configured before they can be used.

For more information on how to enable the NMC’s communication
protocols, consult the NMC User Guide (www.apc.com/us/en/download/

document/SPD_CCON-AYCEFJ_EN).

Step 3: Access the Configured NMC

See “How to Access a Configured Network Management Card” on page

19.

Installation Manual

18

How to Access a Configured Network Management Card

Overview

After the UPS Network Management Card (NMC) is running on your network, you
can use the interfaces summarized here: Web interface, Telnet, SSH, SNMP, FTP,
and SCP.

For more information about the interfaces, see the User Guide (www.apc.com/us/en/

download/document/SPD_CCON-AYCEFJ_EN).

Web interface

The Network Management Card 3 Web interface is compatible with:

®

• Windows

– Microsoft

– The latest release of Microsoft

• All operating systems:

– The latest releases of Mozilla

Other commonly available browsers may work but have not been fully tested by APC
by Schneider Electric.

You can use either of the following protocols when you use the Web interface:

• By default, only HTTPS is enabled. The HTTPS protocol (enabled by
default), which provides extra security through Secure Socket Layer (SSL);
encrypts user names, passwords, and data being transmitted; and
authenticates Network Management Cards by means of digital certificates.

• The HTTP protocol, which provides authentication by user name and
password but no encryption.

NOTE: HTTP is disabled by default. The first log in to the Web UI must be

using the HTTPS protocol.

To access the Web interface and configure the security of your device on the
network:

1. Address the Network Management Card by its IP address (or its DNS name,
if a DNS name is configured).

2. Enter the user name and password.

3. To enable or disable HTTPS, or enable HTTP, use the NMC Web interface.

operating systems:

®

Internet Explorer® (IE) 11 or higher, with compatibility view

turned on.

®

®

Edge

®

Firefox® or Google® Chrome

®

See the Security Handbook (www.apc.com/us/en/download/document/

SPD_CCON-BDYD7K_EN) for more information on selecting and

configuring network security.

Installation Manual19

Command Line Interface access - SSH and Telnet Access

You can access the command line interface through Secure SHell (SSH) or Telnet,
depending on which is enabled. To enable these access methods, use the NMC Web
interface. By default, only SSH is enabled.

SSH for high-security access. If you use the high security of SSL for the Web

interface, use Secure SHell (SSH) for access to the command line interface. SSH
encrypts user names, passwords, and transmitted data.

The interface, user accounts, and user access rights are the same whether you
access the command line interface through SSH or Telnet, but to use SSH, you must
first configure SSH and have an SSH client program installed on your computer.

See the User Guide (www.apc.com/us/en/download/document/

SPD_CCON-AYCEFJ_EN) for more information on configuring and

using SSH.

To access the command line interface using SSH, at a command prompt enter:

ssh -c aes256-ctr <username>@<IP address>

NOTE: This SSH command is for OpenSSH. The command may differ depending on

the SSH tool used.

Telnet for basic access. By default, Telnet is disabled. Telnet provides the basic

security of authentication by user name and password, but not the high-security
benefits of encryption. To use Telnet to access the command line interface of the
Network Management Card from any computer on the same subnet:

1. At a command prompt, use the following command line, and press E

telnet address

As address, use the Network Management Card’s IP address (or DNS
name, if configured).

2. Enter the user name and password.

NTER:

Simple Network Management Protocol (SNMP)

SNMPv1, SNMPv2c, and SNMPv3 are all disabled by default. You must
configure community names in the Web UI before you can enable any
version of SNMP.

To enable or disable SNMP access, you must be an Administrator. Use
the NMC Web interface or Command Line interface to set it up.

SNMPv1 only. After you add the PowerNet

browser, you can use that browser to access the Network Management Card. All
user names, passwords, and community names for SNMP are transferred over the
network as plain text.

Installation Manual

®

MIB to a standard SNMP MIB

20

Use of SNMPv2c is supported by the SNMPv1 options.

SNMPv3 only. For SNMP GETs, SETs, and trap receivers, SNMPv3 uses a

system of user profiles to identify users. An SNMPv3 user must have a user profile
assigned in the MIB software program to perform GETs and SETs, browse the MIB,
and receive traps.

To use SNMPv3, you must have a MIB program that supports SNMPv3.

The Network Management Card supports SHA or MD5 authentication
and AES or DES encryption.

SNMPv1 and SNMPv3. To use StruxureWare Data Center Expert and

EcoStruxure IT to manage the Network Management Card on the public network of
an StruxureWare/EcoStruxure IT system, you must have SNMPv1 enabled in the unit
interface. Read access allows StruxureWare Data Center Expert and EcoStruxure IT
to receive traps from the Network Management Card. Write access is required while
you set StruxureWare Data Center Expert and EcoStruxure IT as a trap receiver.

SCP and FTP

You can use SCP or FTP to transfer downloaded firmware to the Network
Management Card, or to access a copy of the Network Management Card’s event or
data logs.

NOTE: By default, only SCP is enabled. You can use SCP once you have used SSH

or HTTPS to create a user password.

To use StruxureWare Data Center Expert to manage the UPS, you must have the

FTP Server option enabled in the Network Management Card interface.

To enable or disable FTP server access, you must be an Administrator. Use the NMC
Web interface or Command Line interface to set it up.

To transfer firmware, see the User Guide (www.apc.com/us/en/

download/document/SPD_CCON-AYCEFJ_EN).

The SCP interface is enabled when SSH is enabled, as they are part of
the same protocol suite. See the User Guide for more information on
configuring and using SSH.

To retrieve a copy of the event or data log, see the User Guide
(www.apc.com/us/en/download/document/SPD_CCON-AYCEFJ_EN).

Manage the security of your system

For detailed information on enhancing the security of your system after
installation and initial configuration, see the Security Handbook
(www.apc.com/us/en/download/document/SPD_CCON-BDYD7K_EN).

Installation Manual21

How to Reset after a Lost Password

NOTE: Resetting your NMC will reset the card to its default

configuration.

If you forget your password, you must use the Reset button on the NMC to wipe all
configuration, including the password. Hold down the Reset button for 20-25
seconds, ensuring the Status LED is pulsing green during this time. When the Status
LED changes to amber or orange, release the Reset button to allow the NMC to
complete its reboot process.

After the NMC reboots, you must re-configure your NMC. See “Quick
Configuration” on page 11.

It is recommended you export the .ini file after configuring your NMC to prevent loss
of data in the event of a lost password. See “Retrieving and Exporting the .ini File” in
the NMC User Guide (www.apc.com/us/en/download/document/SPD_CCON-

AYCEFJ_EN) for more information.

Installation Manual

22

How to Install Multiple Management Cards

Overview

When installing more than one Network Management Card 3, you must install the
cards in the order described in this document. This is because they share a serial link
with the UPS. Installing the cards in any other order might result in operational
failure.

NOTE: This topic only applies to UPS devices on the UPS-Link protocol. See

Knowledge Base article FA230533 on the APC website (www.apc.com/support) for a
breakdown of devices on the UPS-Link protocol.

Before you start

The following table identifies the priority of the cards you will be installing.
Management cards that have more control over the UPS have higher priority.

• Level 6: Exerts total control

• Level 5: Exerts wide, but not total, control

• Level 4: Exerts limited control

• Level 3: Passes commands to the UPS

• Level 2: Exerts no control

• Level 1: Exerts no control and must be installed closest to the UPS

Management Card Priority

Network Management Card 3 (AP9640, AP9641, AP9643)
Network Management Card 2 (AP9630, AP9631, AP9635)2
Network Management Card 1 (AP9617, AP9618, AP9619)

Out of Band Management Card (AP9608)

Relay I/O Module (AP9613, AP9610) Level 4

Interface Expander Card (AP9607

Building Management Integration Card (AP9622)

Environmental Monitoring Card Level 1

1. Attach no more than two Network Management Cards to a UPS.

2. Network Management Cards AP9617, AP9618, AP9619 are discontinued and replaced
by AP9630, AP9631, and AP9635. AP9630, AP9631 and AP9635 are replaced by the
next-generation AP9640, AP9641 and AP9643 cards.

3. The AP9608 is discontinued and replaced by AP9635.

4. The AP9607 is discontinued and replaced by AP9624.

5. Attach only one Building Management Integration Card to a UPS.The AP9622 card is
discontinued and replaced by AP9635.

3

4

, AP9624) Level 3

5

1

Level 6

2

Level 5

Level 2

23

Installation Manual

Two models of expansion chassis

21

To U PS

24 VDC

–+–

Probes

1 2

Sensor Zones

AP9612TH En vir onmenta l Mon itorin g Card

1 2 3 4

GND

Management Port

Status

AP9608 Ou t-o f-Band Manage ment C ard

1

2

S m a rt S lot

A 963 Network Management Card 2P1

Config

10/100

If you need management card slots in addition to those in your UPS, use one or more
expansion chassis available.

Chassis Compatible UPS Devices

UPS devices that have a DB9

Expansion Chassis (AP9600), one slot

port and that are not installed in
a rack or enclosure.

Triple Expansion Chassis (AP9604BLK),
three slots

UPS devices that have a DB9
port.

The Single (AP9600) or Triple Expansion Chassis (AP9604BLK) are only
compatible with UPS models that have a DB9 serial port. They are only
compatible with following UPS models: SURT, SURTA, Symmetra

®

Power Array/RM/LX/PX (excluding PX 250/500), SU, SUA, and SUM.

Installing cards in an expansion chassis

Install the lowest-priority cards in any available card slots in the UPS, and then use
an expansion chassis for remaining higher-priority cards. In a Triple Expansion
Chassis:

• Install each card, starting with the lowest priority (see “Before you start” on
page 23) in the lowest-numbered slot.

• If you are installing an NMC, install it in slot 3, even if you are leaving another
slot empty.

3

Power

3

USB

Universal I/O Universal I/O

Monitor ing P ort

Network

Reset

Status

mph0461

Installing cards in an expansion chassis set up serially

If you have increased your management card capacity by connecting multiple
expansion chassis serially (in a cascading setup), install the NMC in the highest­numbered slot

Warning: Do not attach more than two NMCs or one Building

Management Integration Card to a UPS.

If the NMC is pre-installed in the UPS, refer instead to “When an NMC has been pre­installed.” on page 26.

Installation Manual

24

Installing cards in a Symmetra UPS

Computer

Battery Communications

Comm. 1 Comm. 2

Interfa ce

Display

Comm.

Smart Slot

A963 N

P1

USB

Config

Universal I/O Universal I/O

mph0462

A

Probes

1 2

Sensor Zones

AP9612TH Environmental Monit oring Card

1 2 3 4

GND

Smart Slot

A

P1

Config

10/100

Management Port

Status

AP9608 Out-of-Band Management Card

Smart Slot

A 963 Network Management Card 2P1

USB

Config

Universal I/O Universal I/O

Reset

10/100

Network

For more information on Symmetra UPS models that are compatible with
your NMC, see Knowledge Base article FA237786 on the APC website
(www.apc.com/support).

If you are installing an NMC without an attached expansion chassis, install that card
in the highest numbered slot, even if you are leaving other slots empty. If you are
using an expansion chassis, see “Installing cards in an expansion chassis” on
page 24.

For Symmetra models with 4, 3, or 2 slots, install each card, starting with the lowest
priority (as listed in the table on page 23) in the lowest numbered slot. Use the
following illustrations to determine model-specific slot numbering.

NOTE: The AP9612TH and AP9608 cards shown in the following illustrations are

discontinued.

• When 4 slots are available, arranged in a horizontal row, the
lowest-numbered slot is at the right.

Reset

Network

10/100

etwork Management Card 2

• When slots are arranged in a vertical column:

– If 3 slots are available, the lowest-numbered slot is at the top (as

shown in the following illustration).

– If 2 slots are available, the lowest-numbered slot is at the bottom (as

shown in the following illustration).

Installation Manual

25

AP9608 Ou t-of-Band Man agement Ca rd

USB

21

q

0 1

q

1 2 3 4

Basic Monitori ng Ports

Universal I/O Universal I/O

Management Port

P9608 Out-of -Band Ma nageme nt Card

Status

Management Port

AP9607 UPS Interface Expander

TM

Config

Network

963 Network Management Card 2

Status

Probes

1 2

AP9612TH Environmental Monit oring Card

1 2 3 4

Sensor Zones

GND

Reset

mph0 463a

When an NMC has been pre-installed. For Symmetra UPS models that are

shipped with a Network Management Card already installed (such as Symmetra LX
models), the UPS itself may have only one remaining card slot available. Referring to
the table on page 23, install the lowest priority card in the UPS and use one or more
expansion chassis for any other cards, as described beginning on page 24.

Installation Manual

26

Specifications AP9640, AP9641

Physical

Size (H x W x D) 38.1 x 120.7 x 108.0 mm (1.50 x 4.75 x 4.25 in)

Weight 0.14 kg (0.30 lb)

Shipping weight 0.91 kg (2.00 lb)

Environmental

Elevation (above MSL)
Operating
Storage

Temperature
Operating
Storage

Operating humidity 0 to 95%, non-condensing

Regulatory compliance

0 to 3000 m (0 to 10,000 ft)
0 to 15 000 m (0 to 50,000 ft)

-5 to 45°C (32 to 113°F)

-15 to 65°C (5 to 149°F)

Emissions

Immunity

27

FCC Class A, EN 61000-6-3, ICES-003 Class A,
VCCI Class A, AS/NZS, CISPR 32 Class A

EN 55024, EN 61000-4-2, EN 61000-4-3, EN
61000-4-4, EN 61000-4-5, EN 61000-4-6, EN
61000-4-8, and EN 61000-4-11, CISPR 35, IEC
62040-2, EN 61326-2

Installation Manual

Specifications AP9643

Physical

Size (H x W x D) 38.1 x 120.7 x 108.0 mm (1.50 x 4.75 x 4.25 in)

Weight 0.14 kg (0.30 lb)

Shipping weight 0.91 kg (2.00 lb)

Environmental

Elevation (above MSL)
Operating
Storage

Temperature
Operating
Storage

Operating humidity 0 to 95%, non-condensing

Regulatory compliance

Emissions

0 to 3000 m (0 to 10,000 ft)
0 to 15 000 m (0 to 50,000 ft)

-5 to 45°C (32 to 113°F)

-15 to 65°C (5 to 149°F)

FCC Class A, ICES-003 Class A, VCCI Class
A, AS/NZS, CISPR 32 Class A, EN55032,
62040-2

Immunity

EN 55024, EN 61000-4-2, EN 61000-4-3, EN
61000-4-4, EN 61000-4-6, EN 61000-4-8,
CISPR 35, IEC 62040-2, EN 61326-2

Installation Manual

28

Specifications AP9544

Physical

Size (H x W x D) 44 x 80 x 52 mm (1.7 x 3.1 x 2.1 in)

Weight 0.0.5 kg (0.10 lb)

Shipping weight 0.30 kg (0.66 lb)

Environmental

Elevation (above MSL)
Operating
Storage

Temperature
Operating
Storage

Operating humidity 0 to 95%, non-condensing

Regulatory compliance

0 to 3000 m (0 to 10,000 ft)
0 to 15 000 m (0 to 50,000 ft)

-5 to 45°C (32 to 113°F)

-15 to 65°C (5 to 149°F)

Emissions

Immunity

29

FCC Class A, ICES-003 Class A, VCCI Class
A, CISPR 32 Class A

EN 55024, IEC 61000-4-2, IEC 61000-4-3, IEC
61000-4-4, IEC 61000-4-5, IEC 61000-4-6, IEC
61000-4-8, IEC 61000-6-2, IEC 62040-2

Installation Manual

Specifications AP9547

Physical

Size (H x W x D) 44 x 80 x 66 mm (1.7 x 3.1 x 2.6 in)

Weight 0.0.5 kg (0.10 lb)

Shipping weight 0.30 kg (0.66 lb)

Environmental

Elevation (above MSL)
Operating
Storage

Temperature
Operating
Storage

Operating humidity 0 to 95%, non-condensing

Regulatory compliance

0 to 3000 m (0 to 10,000 ft)
0 to 15 000 m (0 to 50,000 ft)

-5 to 45°C (32 to 113°F)

-15 to 65°C (5 to 149°F)

Emissions

Immunity

FCC Class A, ICES-003 Class A, VCCI Class
A, CISPR 32 Class A

EN 55024, IEC 61000-4-2, IEC 61000-4-3, IEC
61000-4-4, IEC 61000-4-5, IEC 61000-4-6, IEC
61000-4-8, IEC 61000-6-2, IEC 62040-2

Installation Manual

30

cryptlib copyright Digital Data Security New Zealand Ltd 1998.

Copyright © 1990, 1993, 1994 The Regents of the University of California. All
rights reserved.

This code is derived from software contributed to Berkeley by Mike Olson.

Redistribution and use in source and binary forms, with or without modification, are
permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this
list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice,
this list of conditions and the following disclaimer in the documentation
and/or other materials provided with the distribution.

3. All advertising materials mentioning features or use of this software must
display the following acknowledgment:

This product includes software developed by the University of
California, Berkeley and its contributors.

4. Neither the name of the University nor the names of its contributors may be
used to endorse or promote products derived from this software without
specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS
“AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO
EVENT SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY
DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE,
DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED
AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF
ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Radio Frequency Interference

Changes or modifications to this unit not expressly approved by the
party responsible for compliance could void the user’s authority to
operate this equipment.

USA— FCC

This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with this
user manual, may cause harmful interference to radio communications. Operation of
this equipment in a residential area is likely to cause harmful interference. The user
will bear sole responsibility for correcting such interference.

Canada—ICES

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada.

Japan—VCCI

この装置は、クラスＡ機器です。この装置を住宅環境で使用すると電波妨
害を引き起こすことがあります。この場合には使用者が適切な対策を講ずる
よう要求されることがあります。

VCCI-A

Taiwan—BSMI

警告使用者 :
這是甲類的資訊產品 , 在居住的
環境中使用時 , 可能會造成射頻
干擾 , 在這種情況下 , 使用者會
被要求採取某些適當的對策。

Australia and New Zealand

Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.

European Union

This product is in conformity with the protection requirements of EU Council
Directive 2004/108/EC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. APC cannot accept responsibility for any
failure to satisfy the protection requirements resulting from an unapproved
modification of the product.

This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22/European Standard EN

55022. The limits for Class A equipment were derived for commercial and
industrial environments to provide a reasonable protection against interference with
licensed communication equipment.

Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.

APC by Schneider Electric

Worldwide Customer Support

Customer support for this or any other product is available at no charge in any
of the following ways:

• Visit the APC Web site to access documents in the APC Knowledge Base
and to submit customer support requests.

– www.apc.com (Corporate Headquarters)

Connect to localized APC Web sites for specific countries, each of
which provides customer support information.

– www.apc.com/support/

Global support searching APC Knowledge Base and using e-support.

• Contact the APC Customer Support Center by telephone or e-mail.
– Local, country-specific centers: go to www.apc.com/support/contact for

contact information.

For information on how to obtain local customer support, contact the
representative or other distributors from whom you purchased your product.

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Management Card, and Smart-UPS are trademarks and the property of Schneider Electric SE,

its subsidiaries and affiliated companies. All other trademarks are property of their respective

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owners.

02/2021