Schneider Electric AP9640, AP9641, AP9643 User Manual
User Guide
UPS Network Management Card 3
AP9640, AP9641, AP9643
990-91148D-001
03/ 2021
Schneider Electric Legal Disclaimer
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Contents
Introduction ....................................................................... 1
Product Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Supported Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
IPv4 initial setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
IPv6 initial setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Network management with Other Applications . . . . . . . . . . . . . . . . . . . 3
Internal Management Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Access priority for logging on. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Types of user accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
How to Reset after a Lost Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Front Panel (AP9640) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Front Panel (AP9641) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Front Panel (AP9643) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
LED Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Status LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Link-RX/TX (10/100/1000) LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Watchdog Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Network interface watchdog mechanism . . . . . . . . . . . . . . . . . . . . . . . 10
Resetting the network timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Automatic Logout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Web User Interface ......................................................... 11
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Supported Web browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
How to Log On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
URL address formats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
First log in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
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Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Icons and Links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Monitoring the UPS: Status menu ................................... 14
UPS on Status menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Outlet Groups on Status menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Battery System on Status menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Universal I/O on Status menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Network on Status menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Controlling the UPS......................................................... 19
UPS on Control menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Outlet Groups on Control menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Security on Control menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Network on Control menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Configuring your Settings: 1 ............................................ 24
Outlet Groups on Configuration menu . . . . . . . . . . . . . . . . . . . . . . . . . 24
What are Outlet Groups? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Configuring your Outlet Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Power Settings on Configuration menu . . . . . . . . . . . . . . . . . . . . . . . . 26
Shutdown on Configuration menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Start of Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Duration of Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
PowerChute Shutdown Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
UPS General screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Self-Test Schedule screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Shutdown Scheduling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
For both the UPS and outlet group options . . . . . . . . . . . . . . . . . . . . . 33
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Firmware Update screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Update the UPS firmware from a USB drive (AP9641, AP9643 only) . 34
Using FTP to update the UPS firmware . . . . . . . . . . . . . . . . . . . . . . . . 34
PowerChute Network Shutdown clients . . . . . . . . . . . . . . . . . . . . . . . .35
Universal I/O screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Temperature and Humidity screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Input Contacts screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Output Relay screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Configuring the Control Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Security menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Session Management screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Ping Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Local Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Remote Users authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
RADIUS screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Configuring the RADIUS Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Firewall screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
802.1X Security Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Configuring your Settings: 2 ............................................47
Network on Configuration menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
TCP/IP settings for IPv4 screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
TCP/IP settings for IPv6 screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
DHCP response options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Port Speed screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
DNS screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Testing DNS screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Web access screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Web SSL Certificate screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Console screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
SNMP screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Modbus screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
BACnet screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
FTP Server screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Wi-Fi screen (AP9641 and AP9643 only) . . . . . . . . . . . . . . . . . . . . . . . 59
Notification menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Types of notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Configuring event actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
E-mail notification screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
SNMP Trap Receivers screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
SNMP Traps test screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
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General menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Identification screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Date/ Time screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Creating and Importing settings with the config file . . . . . . . . . . . . . . . 68
Configure Links screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Logs on Configuration menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Identifying Syslog servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Syslog settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Syslog test and format example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Tests menu...................................................................... 70
Testing and calibrating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Setting the NMC LED lights to blink . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Logs and About menus.................................................... 71
Using the Event and Data Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Event log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Data log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
How to use SCP or FTP to retrieve log files . . . . . . . . . . . . . . . . . . . . . 73
UPS Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Energy Usage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Firewall Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
About the Network Management Card 3 . . . . . . . . . . . . . . . . . . . . . . . 76
About the UPS device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
About the NMC and the firmware modules. . . . . . . . . . . . . . . . . . . . . . 77
Support screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Device IP Configuration Wizard....................................... 78
Capabilities, Requirements, and Installation. . . . . . . . . . . . . . . . . . . . . 78
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
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UPS Network Management Card 3 User Guide
How to Export Configuration Settings..............................79
Retrieving and Exporting the .ini File. . . . . . . . . . . . . . . . . . . . . . . . . . .79
Summary of the procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Contents of the .ini file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Detailed procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
The Upload Event and Error Messages . . . . . . . . . . . . . . . . . . . . . . . .81
The event and its error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Messages in config.ini. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Errors generated by overridden values. . . . . . . . . . . . . . . . . . . . . . . . . 81
Related Topics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
File Transfers...................................................................83
Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Firmware File Transfer Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Using the NMC Firmware Upgrade Utility . . . . . . . . . . . . . . . . . . . . . . . 83
Use FTP or SCP to upgrade one Network Management Card . . . . . . . 84
Use XMODEM to upgrade one NMC . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Upgrading the firmware on multiple Network Management Cards . . . . 85
Verifying Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Last Transfer Result codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Verify the version numbers of installed firmware . . . . . . . . . . . . . . . . . 86
Changing UI Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Troubleshooting...............................................................88
Network Management Card Access Problems . . . . . . . . . . . . . . . . . . .88
SNMP Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Modbus Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
APC USB Wi-Fi Dongle (AP9834) Problems. . . . . . . . . . . . . . . . . . . . .90
LED Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Two-Year Factory Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Terms of warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Non-transferable warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Exclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Warranty claims . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
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Introduction
Product Description
Features
The Schneider Electric UPS Network Management Cards (AP9640, AP9641, and AP9643)
mentioned below are Web-based, IPv6 Ready products. Devices with the NMC installed
can be managed using multiple open standards such as:
Hypertext Transfer Protocol over Secure
Sockets Layer (HTTPS)
Secure Copy (SCP) RADIUS
Extensible Authentication Protocol (EAP)
over LAN (EAPoL)
Simple Network Management Protocol
versions 1, 2c and 3
Telnet Modbus
Hypertext Transfer Protocol (HTTP) File Transfer Protocol (FTP)
The AP9640 Network Management Card:
Secure SHell (SSH)
Building Automation and Control Networks
Protocol (BACnet)
Syslog
• Provides UPS control and self-test scheduling features.
• Provides data and event logs.
• Enables you to set up notifications through event logging, e-mail, Syslog and SNMP traps.
®
• Provides support for PowerChute
• Supports using a Dynamic Host Configuration Protocol (DHCP) or BOOTstrap Protocol (BOOTP)
server to provide the network (TCP/IP) values of the NMC.
• Provides the ability to export a user configuration (.ini) file from a configured card to one or more
unconfigured cards without converting the file to a binary file.
• Provides a selection of security protocols for authentication and encryption.
• Communicates with StruxureWare Data Center Expert, StruxureWare Operations, or EcoStruxure™ IT.
• Supports Modbus TCP/IP.
• Supports BACnet/IP.
The AP9641 Network Management Card includes all AP9640 Network Management Card features and the
following:
• Provides two USB ports, which support upgrading the UPS firmware from a USB flash drive, and the
optional APC USB Wi-Fi Device (AP9834).
• Supports two universal input/output ports, to which you can connect:
– Temperature (AP9335T) or temperature/humidity sensors (AP9335TH)
– Relay input/output connectors that support two input contacts and one output relay (using the
AP9810 Dry Contact I/O Accessory, which is an optional add-on)
• Supports Modbus RTU via Universal I/O port 2, in addition to Modbus TCP/IP. For information on how
to configure Modbus RTU refer to the Modbus Documentation Addendum.
Network Shutdown.
UPS Network Management Card 3 User Guide1
The AP9643 Network Management Card includes all AP9640 Network Management Card features and the
following:
• Provides two USB ports, which support upgrading the UPS firmware from a USB flash drive, and the
optional APC USB Wi-Fi Device (AP9834).
• Supports one universal input/output port, to which you can connect:
– Temperature (AP9335T) or temperature/humidity sensor (AP9335TH)
– Relay input/output connector that support two input contacts and one output relay (using the
AP9810 Dry Contact I/O Accessory, which is an optional add-on)
• Supports Modbus RTU via the serial RS485 port, in addition to Modbus TCP/IP. For information on how
to configure Modbus RTU refer to the Modbus Documentation Addendum.
Supported Devices
The Network Management Card 3 is compatible with:
®
• Smart-UPS
prefixes, and SUA devices manufactured after 2008 *.
• Single phase Symmetra
* To view the full list of compatible UPS in which an NMC 3 can be installed, see Knowledge Base
article FA237786 on the APC website.
devices with a SmartSlot with the SUM, SURT, SURTA, SURTD, SMT, SMX, and SRT
®
UPS devices.
IPv4 initial setup
You must define the following TCP/IP settings for the NMC before it can operate on the network:
• the IP address of the NMC
• the subnet mask of the NMC
• the IP address of the default gateway (only needed if you are going off segment)
NOTE: If a default gateway is unavailable, use the IP address of a computer that is located on the same
subnet as the NMC and that is usually running. The NMC uses the default gateway to test the network when
traffic is very light.
NOTE: The Network Management Card has a MAC address prefix of 00:C0:B7 or 28:29:86. To check the MAC
address of your NMC, go to "About > Network" You can use this MAC address prefix to configure your DHCP
service.
NOTE: Do not use the loopback address (127.0.0.1) as the default gateway. Doing so disables the card. You must then log on using a serial connection and reset the TCP/IP settings to their defaults.
To configure the TCP/IP settings, see the Network Management Card Installation Guide on the
APC website and in printed form.
For detailed information on how to use a DHCP server to configure the TCP/IP settings at an NMC,
see “DHCP response options”.
IPv6 initial setup
IPv6 network configuration provides flexibility to accommodate your requirements. IPv6 can be used anywhere
an IP address is entered on this interface. You can configure manually, automatically, or using DHCPv6, see
the “TCP/IP settings for IPv6 screen”.
2UPS Network Management Card 3 User Guide
Network management with Other Applications
These applications, utilities and resources work with a UPS that connects to the network through an NMC.
• PowerChute Network Shutdown — Provide unattended remote graceful shutdown of computers that
are connected to UPS devices.
®
• APC PowerNet
• StruxureWare Data Center Expert — Provide enterprise-level power management and management of
SNMP agents such as networked UPS devices and environmental sensors.
• EcoStruxure IT — Cloud-based monitoring software with which you can monitor your UPS devices via
SNMP and Modbus.
• Device IP Configuration Utility — Configure the basic settings of one or more NMCs over the network,
see “Device IP Configuration Wizard”.
• Security Wizard — Assists in creating or importing Transport Layer Security (TLS) server certificates
and Secure SHell (SSH) host keys, which help to protect the integrity and confidentiality of
communication with the NMC.
MIB — Discover how to access UPS devices via SNMP.
UPS Network Management Card 3 User Guide3
Internal Management Features
Overview
Use the Web user interface (UI) or the command line interface (CLI) to view the status of the UPS and to
manage the UPS and the NMC. You can also use SNMP to monitor the status of the UPS.
For more information about the UIs, see “Web User Interface” and the Command Line Interface
(CLI) Guide on the APC website. See “SNMP screens” for information about how SNMP access to
the NMC is controlled.
Access priority for logging on
You can enable more than one user to log on at the same time, where each user has equal access. See
“Session Management screen”.
Types of user accounts
The NMC has various levels of access — Super User, Administrator, Device User, Read-Only User and
Network-only User:
• A Super User can use all of the menus in the UI and all of the commands in the command line
interface. The Super User can also define additional user accounts, and set variables for the additional
users. The default user name and password are both apc at first log in. You will be prompted to enter
a new password after you log in.
NOTE: The Super User cannot be renamed or deleted, but it can be disabled. It is recommended that
the Super User account is disabled once any additional Administrator accounts are created. Make sure
that there is at least one Administrator account enabled before the Super User account is disabled.
An Administrator can use all of the menus in the UI and all of the commands in the command line
interface. The default user name is apc, and a password must be set before the user account can be
enabled.
• A Device User has read and write access to device-related screens. Administrative functions like
session management under the Security menu and Firewall under Logs are greyed out.
The default user name is device, and a password must be set before the user account can be
enabled.
• A Read-Only User has the access to the same menus as a Device User above, but without the
capability to change configurations, control devices, delete data, or use file transfer options. Links to
configuration options are visible but disabled. (The Event and Data Logs display no button for this user
to clear the log).
The default user name is readonly, and a password must be set before the user account can be
enabled.
• A Network-only User can only log on using the Web user interface (UI) and CLI (Telnet/SSH, not
serial). There is no default name and password.
The Administrator, Device User, Read-Only User, and Network-only User accounts are disabled by
default, and cannot be enabled until the Super User default password (apc) is changed.
To set User Name and Password values for Administrator, Device User and Read-Only account
types, see “Local Users”.
4UPS Network Management Card 3 User Guide
How to Reset after a Lost Password
NOTE: Resetting your NMC will reset the card to its default configuration.
If you forget your password, you must use the Reset button on the NMC to wipe all configuration, including the
password. Hold down the Reset button for 20-25 seconds, ensuring the Status LED is pulsing green during this
time. When the Status LED changes to amber or orange, release the Reset button to allow the NMC to
complete its reboot process.
After the NMC reboots, you must re-configure your NMC. For more information, see the Installation Guide or
Knowledge Base article FA156064 on the APC website.
It is recommended you export the .ini file after configuring your NMC to prevent loss of data in the
event of a lost password. See “Retrieving and Exporting the .ini File”.
UPS Network Management Card 3 User Guide5
Front Panel (AP9640)
Reset
10/100/
1000
Network
A 9640 Network Management Card 3P
Console
Item Description
1
USB console port
Connects the NMC to a local computer, via a micro-USB cable
(APC part number 960-0603), to configure initial network settings
or access the command line interface (CLI).
10/100/1000 Base-T connector Connects the NMC to the Ethernet network.
2
3
Reset button
Link-RX/TX (10/100/1000) LED See “Link-RX/TX (10/100/1000) LED”.
4
Status LED See “Status LED”.
5
Restarts the network management interface. NOTE: This does not
affect the output power of the device in which the NMC is installed.
6UPS Network Management Card 3 User Guide
Front Panel (AP9641)
Universal I/O
Reset
10/100/
1000
Network
A 9641 Network Management Card 3P
1
2
USB
Console
Item Description
1
USB ports
Support for UPS firmware updates and the optional APC USB Wi-Fi
Device (AP9834). See “Update the UPS firmware from a USB drive
(AP9641, AP9643 only)” and "Wi-Fi screen (AP9641 and AP9643
only)".
2
Universal I/O ports
3
Connect temperature sensors, temperature/humidity sensors, and
relay input/output accessory connectors to UIO port. The relay input/
output accessory has two input contacts and one output relay.
10/100/1000 Base-T connector Connects the NMC to the Ethernet network.
4
5
Reset button
6
USB console port
Restarts the network management interface. NOTE: This does not
affect the output power of the device in which the NMC is installed.
Connects the NMC to a local computer, via a micro-USB cable (APC
part number 960-0603), to configure initial network settings or
access the command line interface (CLI).
Link-RX/TX (10/100/1000)
7
LED
Status LED An LED (light-emitting diode) is a light source. See “Status LED”.
8
See “Link-RX/TX (10/100/1000) LED”.
UPS Network Management Card 3 User Guide7
Front Panel (AP9643)
Universal I/O
Reset
10/100/
1000
Network
A 9643 Network Management Card 3P
1
2
USB
Console
0- 1+
RxD
Com
Modbus
0- 1+
TXD
Item Description
1
USB ports
Support for UPS firmware updates and the optional APC USB Wi-Fi
Device (AP9834). See “Update the UPS firmware from a USB drive
(AP9641, AP9643 only)” and "Wi-Fi screen (AP9641 and AP9643
only)".
2
Universal I/O port
Connect temperature sensor, temperature/humidity sensor, or relay
input/output accessory connector to UIO port. The relay input/output
accessory has two input contacts and one output relay.
3
Modbus connector
Connects the NMC to a Building Management System (BMS). Twoterminal block plugs connectors are included (part number 730-
0532). To verify if your UPS supports Modbus, consult your UPS
documentation.
10/100/1000 Base-T connector Connects the NMC to the Ethernet network.
4
5
Reset button
6
USB console port
Restarts the network management interface. NOTE: This does not
affect the output power of the device in which the NMC is installed.
Connects the NMC to a local computer, via a micro-USB cable (APC
part number 960-0603), to configure initial network settings or
access the command line interface (CLI).
Link-RX/TX (10/100/1000)
7
LED
Status LED An LED (light-emitting diode) is a light source. See “Status LED”.
8
See “Link-RX/TX (10/100/1000) LED”.
8UPS Network Management Card 3 User Guide
LED Descriptions
Status LED
This LED (light-emitting diode) indicates the status of the NMC.
Condition Description
One of the following situations exists:
Off
Solid green The NMC has valid TCP/IP settings.
Solid orange
Flashing green The NMC does not have valid TCP/IP settings.
Flashing orange The NMC is making BOOTP requests.
Alternately flashing
green and orange
• The NMC is not receiving input power.
• The NMC is not operating properly. It may need to be repaired or replaced. Contact Customer Support. See “APC Worldwide Customer Support”.
One of the following situations exists:
• A hardware malfunction has been detected in the NMC. Contact Customer Support. See “APC Worldwide Customer Support”.
• The NMC is in Bootmonitor mode. See "Firmware module files (Network Management Card 3)" for more information.
1
If the LED is flashing slowly, the NMC is making DHCP2 requests.
If the LED is flashing rapidly, the NMC is starting up.
1
1
1. If you do not use a BOOTP or DHCP server, see the Network Management Card Installation Guide
to configure the TCP/IP settings of the NMC.
2. To use a DHCP server, see “DHCP response options”.
NOTE:
time to access the Boot Monitor. See "Use XMODEM to upgrade one NMC". No LEDs are active during this delay
period. It is recommended to disconnect the micro-USB cable if local access to the CLI is not required.
If the micro-USB cable is connected while the NMC is booting up, the NMC will wait 90 seconds to allow
Link-RX/TX (10/100/1000) LED
This LED indicates the network status of the NMC.
Condition Description
One or more of the following situations exist:
• The NMC is not receiving input power.
• The cable that connects the NMC to the network is disconnected or not functioning properly.
Off
Solid yellow
• The device that connects the NMC to the network is turned off or not operating correctly.
• The NMC itself is not operating properly. It may need to be repaired or replaced. Contact Customer Support. See “APC Worldwide Customer Support”.
The NMC is connected to a network operating at 10-100 Megabits per
second (Mbps).
Solid green The NMC is connected to a network operating at 1000 Mbps.
Flashing yellow The NMC is receiving or transmitting data packets at 10-100 Mbps.
UPS Network Management Card 3 User Guide9
Condition Description
Flashing green The NMC is receiving or transmitting data packets at 1000 Mbps.
Watchdog Features
Overview
To detect internal problems and recover from unanticipated inputs, the NMC 3 uses internal, system-wide
watchdog mechanisms. When it restarts to recover from an internal problem, a System: Network Interface
restarted event is recorded in the event log.
Network interface watchdog mechanism
The NMC 3 implements internal watchdog mechanisms to protect itself from becoming inaccessible over the
network. For example, if the NMC 3 does not receive any network traffic for 9.5 minutes (either direct traffic,
such as SNMP, or broadcast traffic, such as an Address Resolution Protocol [ARP] request), it assumes that
there is a problem with its network interface and restarts.
Resetting the network timer
To ensure that the NMC 3 does not restart if the network is quiet for 9.5 minutes, the NMC 3 attempts to contact
the default gateway every 4.5 minutes. If the gateway is present, it responds to the NMC 3, and that response
restarts the 9.5-minute timer. If your application does not require or have a gateway, specify the IP address of a
computer that is running on the network and is on the same subnet. The network traffic of that computer will
restart the 9.5-minute timer frequently enough to prevent the NMC 3 from restarting.
Automatic Logout
By default, users will be automatically logged out of the NMC Web and CLI interfaces after 3 minutes of
inactivity. The default logout time for each user can be adjusted through the web interface:
Configuration > Security > Local Users > Management.
– Click the hyperlink of the user name for the account you want to change.
– Under Session timeout, modify the number of minutes.
Automatic Logout Duration (min)
Default 3
Minimum 1
Maximum 60 (1hr)
10UPS Network Management Card 3 User Guide
Web User Interface
Introduction
Overview
The Web user interface (UI) provides options to manage the UPS and the UPS Network Management Card
(NMC) and to view the status of the UPS.
See “Web access screen” for information on how to select, enable, and disable the protocols that
control access to the UI and to define the Web-server ports for the protocols.
Supported Web browsers
The NMC Web UI is compatible with:
®
• Windows
– Microsoft
– The latest release of Microsoft® Edge
operating systems:
®
Internet Explorer® (IE) 8.x or higher, with compatibility view turned on.
®
NOTE: To view the UPS Firmware Update screen with Internet Explorer®, use version 10 or
higher, with compatibility view turned off. The UPS Firmware Update screen is not
compatible with the Edge
®
browser. See “Firmware Update screen” on page 33.
• All operating systems:
®
– The latest releases of Mozilla
Other commonly available browsers might work but have not been fully tested.
The NMC cannot work with a proxy server. Before you can use a browser to access the UI of the NMC, you
must do one of the following:
• Configure the browser to disable the use of a proxy server for the NMC.
• Configure the proxy server so that it does not proxy the specific IP address of the NMC.
Firefox® or Google® Chrome
®
How to Log On
Overview
You can use the DNS name or the System IP address of the NMC for the URL address of the UI. Use your
case-sensitive user name and password to log on. The default user name differs by account type:
• apc for Administrator or Super User
• device for a Device User
• readonly for a Read-Only User
See also “Types of user accounts”.
You can set your UI language as you log on by choosing a language from the Language drop-down box. See
“Changing UI Language”.
UPS Network Management Card 3 User Guide11
When HTTPS is enabled, the NMC generates its own certificate. This certificate negotiates
encryption methods with your browser. Refer to the Security Handbook on the APC website for
more details.
URL address formats
Type the DNS name or IP address of the NMC in the Web browser’s URL address field and press ENTER.
When you specify a non-default Web server port in Internet Explorer, you must include http:// or
https:// in the URL.
NOTE: HTTP is disabled by default and HTTPS is enabled by default.
Common browser error messages at log-on.
Error Message Browser Cause of the Error
“This page cannot be displayed.” Internet Explorer Web access is disabled,
“Unable to connect.” Firefox, Chrome
or the URL was not
correct.
URL format examples.
See also “TCP/IP settings for IPv6 screen”.
Example and Access Mode URL Format
DNS name of Web1
HTTP
HTTPS
System IP address of 139.225.6.133 and a default
Web server port (80)
HTTP
HTTPS
System IP address of 139.225.6.133 and a non-default
Web server port (5000)
HTTP
HTTPS
System IPv6 address of 2001:db8:1::2c0:b7ff:fe00:1100 and
a non-default Web server port (5000)
HTTP
http://Web1
https://Web1
http://139.225.6.133
https://139.225.6.133
http://139.225.6.133:5000
http://139.225.6.133:5000
http://
[2001:db8:1::2c0:b7ff:fe00:
1100]:5000
First log in
When you log in to the NMC for the first time, you will be prompted to change the default Super User account
password (apc). After you log in, you will be directed to the Configuration Summary Overview screen. This
screen is an overview of all system protocols, and their current values (e.g. enabled/disabled). You can access
this screen at any time afterwards by following the path: Configuration > Network > Summary.
12UPS Network Management Card 3 User Guide
Home Screen
Overview
Path: Home
On the Home screen of the interface, you can view active alarms and the most recent events recorded in the
Event Log.
One or more icons and accompanying text indicate the current operating status of the UPS:
Symbol Description
No Alarms: No alarms are present, and the UPS and NMC are operating normally.
Warning: An alarm condition requires attention and could jeopardize your data or
equipment if its cause is not addressed.
Critical: A critical alarm exists, which requires immediate action.
At the upper right corner of every screen, the same icons report the UPS status. If any Critical or Warning
alarms exist, the number of active alarms also displays.
To view the entire Event Log, click More Events.
Icons and Links
To make any screen the “home” screen (i.e., the screen that displays first when you log on), go to that screen,
and click the icon at the top right.
Click to revert to displaying the Home screen when you log on.
At the lower left on each screen of the interface, there are three configurable links to useful websites. By
default, the links access the URLs for these Web pages:
• Link 1: the Knowledge Base page of www.apc.com with useful troubleshooting information
• Link 2: the Product Information page of www.apc.com with background information on your
hardware
• Link 3: the downloads page of www.apc.com with available firmware and software.
To reconfigure the links, see “Configure Links screen”.
UPS Network Management Card 3 User Guide13
14UPS Network Management Card 3 User Guide
Monitoring the UPS: Status menu
The options below are not available for all UPS devices.
The Status menu options report on the current state of your UPS and network.
You can configure your UPS and network using the Configuration menu options, see “Configuring
your Settings: 1” and “Configuring your Settings: 2”.
See the following sections:
• “UPS on Status menu”
• “Outlet Groups on Status menu”
• “Battery System on Status menu”
• “Universal I/O on Status menu”
• “Network on Status menu”
UPS on Status menu
Path: Status > UPS
This shows you the UPS load, battery charge, voltage, and other useful information.
Field Description
Last Battery Transfer The cause of the last switch to battery operation. Excludes Self-Test.
Internal Temperature The temperature inside the UPS.
Runtime Remaining How long the UPS can use battery power to support its present load.
UPS Input
Input Voltage The AC voltage (VAC) being received by the UPS.
Bypass Input Voltage
UPS Output
Output Voltage The AC voltage (VAC) that the UPS is supplying to its load.
Load Current The current, in Amps, supplied by the input voltage.
Output Load The load placed on each phase by the attached equipment, in kVA.
Output Percent Load
Output Percent
Power
The AC voltage (VAC) used when the UPS is in bypass mode.
This option is not available for all UPS devices.
The load placed on each phase by the attached equipment, as a percentage of
the kVA available with no redundancy.
The load placed on each phase by the attached equipment, as a percentage of
the available kVA.
Output Watts The UPS load as a percentage of available Watts.
Output VA The UPS load as a percentage of available VA.
UPS Network Management Card 3 User Guide14
Field Description
Output Efficiency
Output Energy Usage
Battery Status
Battery Capacity
Battery Voltage The DC voltage of the batteries.
External Batteries The number of batteries connected to the UPS, excluding any internal batteries.
The options below are not available for all UPS devices.
The percentage of the input power going directly out to the load. Input power not
going to the load is consumed by the UPS.
The energy used by the load, starting from when the UPS was last reset to
defaults.
The percentage of the UPS battery capacity that is available to support the
attached equipment.
Field Description
Nominal Battery
Voltage
Actual Battery Bus
Voltage
The rated voltage capacity of the UPS batteries; the DC voltage that the batteries
are rated to supply when the UPS uses its battery for output power.
The available DC power.
External Battery
Cabinet Rating
Batteries The total number of batteries (both internal and external) that the UPS has.
Bad Batteries The number of “bad” batteries (the batteries that need to be replaced).
Battery Current The current being output from the battery.
Next Battery
Replacement Date
Intelligence Module
Input Voltage The AC voltage (VAC) being received by the UPS.
Bypass Input Voltage The AC voltage (VAC) used when the UPS is in bypass mode.
Input Frequency The frequency in Hertz (Hz) of the voltage being received by the UPS.
Frequency The frequency in Hertz (Hz) shared by the input voltage and output voltage.
Bypass Frequency The frequency in Hertz (Hz) of the voltage used when the UPS is in bypass mode.
Output Current The current, in Amps, applied to the load.
Output Frequency The frequency in Hertz (Hz) of the output voltage.
Load Power The UPS load as a percentage of available Watts.
The battery cabinet Amp-Hour rating of an external battery source.
Among the installed UPS battery cartridges, this is the earliest recommended date
for replacing your batteries.
Information about the Intelligence Module. You may be asked for this information
(Firmware Revision, Manufacture Date, Serial Number, and Hardware Revision)
when seeking assistance from APC Customer Support.
Apparent Load
Power
The UPS load as a percentage of available VA.
15UPS Network Management Card 3 User Guide
Modules
Field Description
Information about the modules installed in the UPS. You may be asked for this
information (Firmware Revision, Manufacture Date, Serial Number, and Hardware
Revision) when seeking assistance from APC Customer Support.
Power Module
Information about the power module installed in the UPS. You may be asked for
this information when seeking assistance from APC Customer Support.
Outlet Groups on Status menu
Path: Status > Outlet Groups
This option is not available for all UPS devices. It displays status details of all outlet groups on your UPS. See
also “Outlet Groups on Control menu” and “Outlet Groups on Configuration menu”.
Battery System on Status menu
Path: Status > Battery System
This option is not available for all UPS devices.
Field Description
Battery System Status
State of Charge
Runtime Remaining How long the UPS can use battery power to support its present load.
Positive Bus Voltage
Negative Bus
Voltage:
Replacement Battery
Cartridge SKU
Battery Pack Status
Battery Pack 1, 2... The battery pack number as derived from the internal numbering method.
Serial Number The serial number of the battery pack.
Health
Status
The percentage of the UPS battery capacity that is available to support the
attached equipment.
The UPS device supports both positive and negative battery voltages.
The part number that you should quote for a replacement battery cartridge.
This includes any pack battery system errors including the individual cartridge
errors. Errors are logged as events.
The status of the battery pack, including the statuses of the individual cartridges.
Other than OK, this value can signal the battery is near end of its life, or the
battery lifetime is exceeded for the pack. Errors are logged as events.
UPS Network Management Card 3 User Guide16
Click on Battery Pack 1,2...to reach the Battery Pack n screen page.
Field Description
Battery Pack 1, 2...
or
Internal Pack
Serial Number
(if present)
Firmware Revision The battery pack revision number.
Temperature Temperature as reported by the sensor in the battery compartment.
Pack Status
Battery Cartridge 1 and (if present) Battery Cartridge 2
Health
Installation Date The date when individual cartridges were installed. You can edit this date.
Predicted
Replacement Date
Status
The serial number of the battery pack.
Errors for the battery pack only, not including the individual cartridge errors. Errors
are logged as events and can be:
• temperature not in range
• general errors
• communication errors
• a disconnected pack frame
• firmware is incompatible with the hardware
This can be OK, battery near end of life, battery lifetime exceeded, or measured
battery near end of life for the cartridge.
Errors are logged as events.
The UPS calculates when the battery should be replaced.
The Health field above is derived from this date.
This is specific to the cartridge. See “Pack Status” above for general pack errors.
Errors are logged as events and can be:
• disconnected cartridge
• cartridge needs replacement
• cartridge temperature is too high: critical
• cartridge temperature is too high: warning. This usually but not always displays before critical above.
Universal I/O on Status menu
Path: Status > Universal I/O
This option is not available for all UPS devices.
Temperature & Humidity displays the name, alarm status, temperature, and humidity (if supported) for each
sensor. Click the name of a sensor to edit the name and location and to configure its thresholds and its
hysteresis. See “Temperature and Humidity screen” for more details.
17UPS Network Management Card 3 User Guide
Input Contacts displays the name, alarm status, and state (open or closed) of each contact. These are
automatically found and displayed here when you install the environmental accessory. Click the name of an
input contact for detailed status or to configure its values. If contacts are configured and disabled, they do not
display here. See “Input Contacts screen” for more details.
Output Relay displays the name and state (open or closed) of each relay. These are automatically found and
displayed here when you install the environmental accessory. Click the name of an input contact for detailed
status or to configure its values. See “Output Relay screen” for more details.
Recent Environmental Events displays events that are related to your environmental monitoring, for example
a temperature threshold violation or a warning message about an environmental monitor input contact. Click
the More Events link to see a full list of recent events.
Network on Status menu
Path: Status > Network
The Network screen gives you your IP, domain name, and ethernet port settings. See “Network on
Configuration menu”for background details on the fields.
UPS Network Management Card 3 User Guide18
19UPS Network Management Card 3 User Guide
Controlling the UPS
The options below are not available for all UPS devices.
The Control menu options enable you to take immediate actions affecting your UPS and your outlets, and they
also have some security and network functions.
See the following sections:
• “UPS on Control menu”
• “Outlet Groups on Control menu”
• “Security on Control menu”
• “Network on Control menu”
UPS on Control menu
Path: Control > UPS
When you choose a radio button option and click Next, another screen summarizes the action to take place;
click Apply there to continue with the action.
The actions vary depending on whether you have a UPS device with Outlet Groups or not. The two tables
below cover these separately.
• “Actions on the UPS screen for devices WITH Outlet Groups”.
• “Actions on the UPS screen for devices WITHOUT Outlet Groups”.
These screen check box options directly below apply to both tables.
Check Box Description
For UPS with Outlet Groups, this is greyed out if no PowerChute clients exist (see
Signal
PowerChute
Network
Shutdown
Clients
Skip outlet off
delays
“PowerChute Network Shutdown clients”).
Select this option to notify all servers configured as PowerChute Network Shutdown
clients that are in communication with this UPS to shut down according to the values
configured for PowerChute Network Shutdown Parameters (see “Shutdown on
Configuration menu”).
However, this option will not notify servers when performing any bypass control
actions.
This option is available for UPS with Outlet Groups only.
Turn off outlets immediately, skipping the configured Outlet Group delays.
You might want to do this in an emergency or to save runtime. Or the load devices
might already have been turn off manually.
UPS Network Management Card 3 User Guide19
For more information about the delays and settings, see “Shutdown on Configuration menu”,
“Universal I/O screens”, and “Outlet Groups on Control menu”.
Actions on the UPS screen for devices WITH Outlet Groups
Action Description
Applies a Shutdown Immediately, AC Restart command to all outlet groups (see
“Outlet Groups on Control menu”). Click Next to see specific details on timing and
delays.
Reboot UPS
Outlet Groups
Turns off the output power of the Switched Outlet Groups and then, if present, the
Main Outlet Group. Any outlet group to which the action is applied waits the number of
seconds configured for its “Reboot Duration” and “Power On Delay”. (Then, the outlet
groups turn on if AC utility power is available, or waits to turn on until AC utility power
is available. See “What are Outlet Groups?”).
The UPS turns on if AC utility power is available, or waits to turn on until AC utility
power is available.
Turn On UPS
Outlet Groups
Turn Off UPS
Outlet Groups
Put UPS Outlet
Groups to Sleep
Put UPS in
Bypass
Return UPS from
Bypass
Turns on the Main Outlet Group, if present, and then all Switched Outlet Groups. This
option displays only if the UPS is currently turned off. Click Next to see specific details
timing and delays.
The UPS and outlet groups then turn on.
Turns off the output power of the Switched Outlet Groups and then, if present, the
Main Outlet Group. Any outlet group to which the action is applied remains off until
you turn on its power again. Click Next to see specific details on timing and delays
Puts the UPS outlet groups into sleep mode by turning off the output power of the
UPS for a period of time defined by the following parameters. Click Next to see
specific details on timing and delays
• The outlet groups wait the times configured as their “Power Off Delay” before turning off their power.
• When input power returns, the UPS turns on output power after two configured periods of time elapse: “Sleep Time” and “Power On Delay”.
The UPS then turns off. After the hours configured as “Sleep Time” elapse, the UPS
turns on if AC utility power is available, or waits to turn on until AC utility power is
available.
These options control the use of bypass mode, which allows maintenance to be
performed at the UPS without turning off power at the UPS.
These options are only available for Symmetra UPS and some Smart-UPS device.
For more information about the delays and settings, see “Shutdown on Configuration menu”, and
“Outlet Groups on Control menu”.
20UPS Network Management Card 3 User Guide
Actions on the UPS screen for devices WITHOUT Outlet Groups
Action Description
Restarts the attached equipment by doing the following. (Click Next to see specific
details on timing and delays).
Reboot UPS
Turn UPS On Turns on power at the UPS. The option only displays when the UPS is turned off.
Turn Off UPS Turns off the output power of the UPS immediately, without a shutdown delay. The
Put UPS To Sleep
• Turns off power at the UPS.
• Turns on power at the UPS after the UPS battery capacity returns to at least the
percentage configured for Minimum Battery Capacity (Configuration - Shutdown
- End of Shutdown, see “Controlled Early Shutdown and End of Shutdown”).
Click Next to see specific details on timing and delays.
UPS remains off until you turn it on again.
Puts the UPS into sleep mode by turning off its output power for a defined period of
time. Click Next to see specific details on timing and delays.
• The UPS turns off output power after waiting the time configured as “Shutdown Delay”.
• When input power returns, the UPS turns on output power after the configured “Sleep Time”.
Put UPS In Bypass
and Return UPS
from Bypass
These options control the use of bypass mode, which allows maintenance to be
performed at some Smart-UPS devices without turning off power at the UPS.
Click Next to see specific details on timing and delays.
These options are only available for Symmetra UPS and some Smart-UPS device.
Outlet Groups on Control menu
Path: Control > Outlet Groups
This option is not available for all UPS devices.
Use this option to turn on, turn off, or restart individual outlet groups as distinct from the UPS device. (This
screen lists by name and state each UPS outlet group that has been configured through the Configuration -
Outlet Groups option, see “Outlet Groups on Configuration menu”).
You can select any of the following actions (or no action) for each outlet group. These are one-time actions.
• When the state of the outlet group is off:
– On Immediately
– On with Delay: Turn on the outlet group after the number of seconds configured as Power On
Delay. (see “Shutdown on Configuration menu”).
UPS Network Management Card 3 User Guide21
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