Scania Procedures, requirements Service Manual
Procedures and requirements for return units
SCANIA
Invoice for exchange
unit and core
Credit
Damage
No
Yes
Credit note
Credit reduced, see
damage codes
Return
packing list
Return of core
DISTRIBUTOR DEALER
General
In addition to new spare parts, Scania offers a broad range of reconditioned components, exchange components for trucks, buses and industrial and marine engines.
Exchange components have the same warranty as other spare parts.
This document provides information on how the Exchange programme works and
the requirements Scania has for returned cores.
Upon delivery of an exchange component, a charge is levied for the exchange component and the core. Cores are returned to Splitpoint, which inspects each core and
determines whether full reimbursement should be paid or if the amount should be reduced.
Cores are sometimes called return units. A core can be an exchange core or a warranty core.
The Exchange Catalogue in Scania Multi contains most exchange components.
General
Ordering exchange components
Exchange components are ordered from the Scania Order Office the same way as
other spare parts. Orders for spare parts and exchange components can be placed on
the same order.
Invoicing
An exchange component and core are invoiced on the same invoice as other spare
parts. The prices of the exchange component and core are found in the parts list. The
core price is a net price without discounts. The core price is determined by how fit a
core is for reconditioning and may change if the conditions for reconditioning
change.
Price changes for cores are notified 3 months before they are introduced.
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Scania CV AB 2012, Sweden
Procedures and requirements for return units
Exchange cores
Each core has its own identity; a core part number that differs from that of the exchange component. The core number is usually created by adding the number 1 in
front of the exchange component part number.
Example:
Exchange component 570 xxx.
Core 1 570 xxx.
Warranty cores
Components returned under warranty that are part of the Exchange programme but
have not been sent to the Warranty department are accepted as cores and can be sent
to Splitpoint like other cores.
Return of exchange cores
Exchange cores
Identification and cleaning
A core that is cleaned but not washed resists corrosion better than a washed core.
To facilitate core handling at Splitpoint and during the reconditioning process, the
core must be cleaned, but normally not washed. The cores must always be drained of
oil or other fluid.
As the type plate, part number or other identification must be easy to read, the area
for identification must be cleaned.
Inspection
Before the core is sent back, it must be inspected to ensure it fulfils Scania's requirements for exchange cores.
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Procedures and requirements for return units
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Goods label
Address for returning cores
Scania Splitpoint:
Industrieweg Nord 1154
BE-3660 Opglabbeek
Belgium
Address for returning cores from Sweden, Finland and Estonia:
Kuehne + Nagel AB
Västra Bravikenvägen 10, Box 934
S-60119 - Norrköping
Sweden
Goods marking
Return of exchange cores
Each package (pallet, engine, etc) must have a completely filled-in goods label, part
number 1 715 910, affixed to the outside of the package. The return packing lists
(RPLs) contained in the pallet must be listed on the goods label.
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Procedures and requirements for return units
Note:
Note:
Return packing list in CORE
Return packing list
A return packing list must be included when returning cores. The return packing list
is created in the web application CORE. Alternatively a return packing list, part
number 1 584 567, can be filled in manually and used. The same information on the
printed list can also be used. Several units with the same part number can be written
on one line, but then it is no longer possible to identify an individual unit in the event
of credit reduction. Each engine must be accompanied by a separate return packing
list. The engine serial number must also be listed on the return packing list. If possible, distance driven (km) must also be indicated.
For a warranty core, the claim number must be specified on the return packing list.
Dealers with branch dealerships who send in cores on behalf of these dealerships
must indicate the dealership customer number on the return packing list.
Return of exchange cores
The return packing list must be placed in a plastic cover and secured to the inside of
the package. If the delivery is made up of several packages/pallets, a return packing
333 256
list must be written for each package. In each pallet there must be one (or more) return packing list(s) detailing the contents of the pallet and nothing more.
A copy of the return packing list must be submitted to the carrier as documentation
for clearing customs.
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Procedures and requirements for return units
Note:
301008
Label for exchange core
301009
Label for warranty core
Return number, marking of cores
The following applies to return packing lists filled in manually:
Each core returned to Splitpoint must be marked with a return number for identification. The return number must consist of:
• Return packing list number
• Line number on the return packing list
If CORE is used for reporting, the return number is created automatically.
Each core returned to Splitpoint must be fitted with a hanging label containing:
• Customer number
• Return number
• Part number
The hanging label for an engine must also include the engine serial number and, if
possible, the distance driven (km).
Return of exchange cores
For regular exchange cores, use the hanging label with part number 1 585 563; for
warranty cores, use the label with part number 1 583 843.
The hanging label must be attached to the core and not on any protective packaging.
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©
Scania CV AB 2012, Sweden
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