Procedures and requirements for return units
SCANIA
Invoice for exchange
unit and core
Credit
Damage
No
Yes
Credit note
Credit reduced, see
damage codes
Return
packing list
Return of core
DISTRIBUTOR DEALER
General
In addition to new spare parts, Scania offers a broad range of reconditioned components, exchange components for trucks, buses and industrial and marine engines.
Exchange components have the same warranty as other spare parts.
This document provides information on how the Exchange programme works and
the requirements Scania has for returned cores.
Upon delivery of an exchange component, a charge is levied for the exchange component and the core. Cores are returned to Splitpoint, which inspects each core and
determines whether full reimbursement should be paid or if the amount should be reduced.
Cores are sometimes called return units. A core can be an exchange core or a warranty core.
The Exchange Catalogue in Scania Multi contains most exchange components.
General
Ordering exchange components
Exchange components are ordered from the Scania Order Office the same way as
other spare parts. Orders for spare parts and exchange components can be placed on
the same order.
Invoicing
An exchange component and core are invoiced on the same invoice as other spare
parts. The prices of the exchange component and core are found in the parts list. The
core price is a net price without discounts. The core price is determined by how fit a
core is for reconditioning and may change if the conditions for reconditioning
change.
Price changes for cores are notified 3 months before they are introduced.
03:02-00 Issue 1 en-GB 1 (16)
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Scania CV AB 2012, Sweden
Procedures and requirements for return units
Exchange cores
Each core has its own identity; a core part number that differs from that of the exchange component. The core number is usually created by adding the number 1 in
front of the exchange component part number.
Example:
Exchange component 570 xxx.
Core 1 570 xxx.
Warranty cores
Components returned under warranty that are part of the Exchange programme but
have not been sent to the Warranty department are accepted as cores and can be sent
to Splitpoint like other cores.
Return of exchange cores
Exchange cores
Identification and cleaning
A core that is cleaned but not washed resists corrosion better than a washed core.
To facilitate core handling at Splitpoint and during the reconditioning process, the
core must be cleaned, but normally not washed. The cores must always be drained of
oil or other fluid.
As the type plate, part number or other identification must be easy to read, the area
for identification must be cleaned.
Inspection
Before the core is sent back, it must be inspected to ensure it fulfils Scania's requirements for exchange cores.
03:02-00 Issue 1 en-GB 2 (16)
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Procedures and requirements for return units
319 164
Goods label
Address for returning cores
Scania Splitpoint:
Industrieweg Nord 1154
BE-3660 Opglabbeek
Belgium
Address for returning cores from Sweden, Finland and Estonia:
Kuehne + Nagel AB
Västra Bravikenvägen 10, Box 934
S-60119 - Norrköping
Sweden
Goods marking
Return of exchange cores
Each package (pallet, engine, etc) must have a completely filled-in goods label, part
number 1 715 910, affixed to the outside of the package. The return packing lists
(RPLs) contained in the pallet must be listed on the goods label.
03:02-00 Issue 1 en-GB 3 (16)
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Procedures and requirements for return units
Note:
Note:
Return packing list in CORE
Return packing list
A return packing list must be included when returning cores. The return packing list
is created in the web application CORE. Alternatively a return packing list, part
number 1 584 567, can be filled in manually and used. The same information on the
printed list can also be used. Several units with the same part number can be written
on one line, but then it is no longer possible to identify an individual unit in the event
of credit reduction. Each engine must be accompanied by a separate return packing
list. The engine serial number must also be listed on the return packing list. If possible, distance driven (km) must also be indicated.
For a warranty core, the claim number must be specified on the return packing list.
Dealers with branch dealerships who send in cores on behalf of these dealerships
must indicate the dealership customer number on the return packing list.
Return of exchange cores
The return packing list must be placed in a plastic cover and secured to the inside of
the package. If the delivery is made up of several packages/pallets, a return packing
333 256
list must be written for each package. In each pallet there must be one (or more) return packing list(s) detailing the contents of the pallet and nothing more.
A copy of the return packing list must be submitted to the carrier as documentation
for clearing customs.
03:02-00 Issue 1 en-GB 4 (16)
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Procedures and requirements for return units
Note:
301008
Label for exchange core
301009
Label for warranty core
Return number, marking of cores
The following applies to return packing lists filled in manually:
Each core returned to Splitpoint must be marked with a return number for identification. The return number must consist of:
• Return packing list number
• Line number on the return packing list
If CORE is used for reporting, the return number is created automatically.
Each core returned to Splitpoint must be fitted with a hanging label containing:
• Customer number
• Return number
• Part number
The hanging label for an engine must also include the engine serial number and, if
possible, the distance driven (km).
Return of exchange cores
For regular exchange cores, use the hanging label with part number 1 585 563; for
warranty cores, use the label with part number 1 583 843.
The hanging label must be attached to the core and not on any protective packaging.
03:02-00 Issue 1 en-GB 5 (16)
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Procedures and requirements for return units
Return packaging
Engines
Engines must be returned on the Exchange programme's transport pallet for engines.
For reasons of safety, the engines must be strapped and firmly secured to the pallet.
All apertures must be covered to prevent the entry of contaminants. Plastic covers
and plastic plugs should be used for this. Strong tape can also be used to cover the
apertures.
Oil and coolant must be drained and the engine must be covered with plastic to minimise corrosion damage.
Crankshafts, gearboxes, planetary gears
Crankshafts, gearboxes, planetary gears as well as other cores with special packaging
must be returned in their Exchange programme packaging.
The core should be secured to prevent the core or the packaging from being damaged.
Do not use any plastic packaging inside wood packaging.
Return packaging
Unit injectors
Unit injectors must be packed in exchange packaging. For PDEs (Bosch), the questions on the packaging must also be answered.
General
Cores must be packed in pallets to prevent damage during transport. In pallets, separator inserts should be used between each layer. Heavy cores must not be placed on
top of lighter cores.
03:02-00 Issue 1 en-GB 6 (16)
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Procedures and requirements for return units
Exchange component claims
Delivery remarks regarding the exchange component must be registered in RIDE,
which is also used for handling core credit.
Remarks regarding delivery, invoice or order errors must be made to the Order department (Supply Control, SPC).
Warranty claims
Warranty claims are made to the Warranty department the same way as for other
spare parts. All contacts with the customer are handled by the Warranty department.
Cores for approved claims that have not been sent to the Warranty department can be
sent to Splitpoint as warranty cores with a hanging label intended for this purpose.
After an inspection at Splitpoint, credit is paid for the core. Special damage codes apply.
Credit for cores
Exchange component claims
Returned cores are inspected at Splitpoint. Any damage, flaws or incorrect part numbers are registered in the core program, CORE. Credit is paid out after registration is
completed in CORE.
03:02-00 Issue 1 en-GB 7 (16)
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Procedures and requirements for return units
Cores
Requirements for cores
The general requirements apply to all cores. Certain cores are also subject to supplementary requirements. In order for full credit to be paid out, the core must fulfil the
requirements. If the requirements are not fulfilled, reduced or no credit is paid. There
must be a balance between purchased exchange components and returned cores. If
the number of cores returned is greater than the number of exchange components purchased, return of the overpaid credit will be required.
Cores
03:02-00 Issue 1 en-GB 8 (16)
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Procedures and requirements for return units
General requirements for cores
• It must be possible to identify the core as a Scania component
• The core must be cleaned (not washed) and drained of oil or other fluid
• The core must not have severe corrosion
• The core must be complete and equipped the same way as the equivalent exchange component
• Where applicable, the core must have a type plate with type designation and serial
number or part number
• The core must not have damage caused by freezing. This type of damage can be
seen as a slight bulge or a crack in the goods
• The core must not have any visible damage caused by fire, corrosion or lack of
lubricant
• There must be no visible cracks
• All connection openings must be fitted with protection against ingress of contaminants
• External threads must be protected with a nut or another means
• The core must be packed as instructed under the heading Return packaging
Cores
If any of the above requirements is not fulfilled, a deduction will be made from the
credit amount.
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Procedures and requirements for return units
A
301011
Allowable cracks in cylinder head
Supplementary requirements and examples of deductions for damage
Engines
The engine serial number and part number must be indicated on the hanging label and
return packing list. The engine core must be delivered on an engine pallet. The engine
core must be cleaned.
Cause Damage
code
Returned without engine pallet 1
Engine core not cleaned 1
Cylinder head
Cause Damage
code
Impact marks or other damage at the parting plane with cylinder block 5
Visible cracks, except cracks between injector nozzle holes and inlet
or exhaust valve seats
5
Supplementary requirements and examples of deductions for damage
Shallow pitting in the combustion chamber caused by the ingress of water may be
acceptable, provided the damage is not to the sealing surface against the cylinder liner.
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Procedures and requirements for return units
301124
1
2
3
4
Crankshaft
Crankshaft
The crankshaft must be oiled with clean oil.
Cause Damage
code
Worn keyways 5
Contact surface (1), bolt hole (2) and guide pin hole (3) damaged 5
Deep scratches in the axial bearing thrust surface (4) or its fillet 5
Visible cracks in the crankshaft 5
Corrosion or blueing (overheating due to lack of lubricant) 5
Turbocharger
The general rules for cleaning do not apply.
Cause Damage
code
Outer damage 2
Too much play in bearing housing 2
Broken shaft 2
Supplementary requirements and examples of deductions for damage
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Procedures and requirements for return units
VG Turbocharger
The general rules for cleaning do not apply.
Cause Damage
code
Not complete 2
Electronic Actuator missing 2
Injector
Cause Damage
code
Not packed in exchange cardboard box 1
Damaged housing 2
Gearbox
The input and output shafts must be greased.
Supplementary requirements and examples of deductions for damage
The hole for gearbox control on the top of the gearbox must be covered with a cover
or strong tape.
Cause Damage
code
Gearbox housing cracked or damaged 4
Coolant pump
Cause Damage
code
Damaged housing 5
03:02-00 Issue 1 en-GB 12 (16)
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Procedures and requirements for return units
Power steering gear
Cause Damage
code
Thread on output shaft damaged ( must be protected by a nut) 2
Housing cracked or damaged 4
Central gear or planetary gear
Cause Damage
code
Housing cracked or damaged. Inside also to be checked. 4
Starter motor
The general rules for cleaning do not apply.
Alternator
Supplementary requirements and examples of deductions for damage
The general rules for cleaning do not apply.
Cause Damage
code
Broken shaft 5
Thread unprotected 2
Hydraulic pump
Cause Damage
code
Thread unprotected 2
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Procedures and requirements for return units
AC compressor
Cause Damage
code
Fitted pulley missing 2
Cores without a type plate
Cause Damage
code
Type plate missing 2
Core cannot be identified 2
Supplementary requirements and examples of deductions for damage
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Procedures and requirements for return units
Damage codes for credit reduction
Exchange cores
The credit is reduced due to damage or missing parts according to the following damage codes:
Damage codes for credit reduction
Damage
code
0 1.00 Full reimbursement
1 0.97 • Not cleaned
2 0.80 • Minor damage
4 0.30 Major damage, where the cylinder block, gearbox housing,
5 0.00 • Damage so extreme that core cannot be used for recondi-
Factor Example of reason for reduction
• Oil or coolant not drained
• Required packaging missing
Extra work for Splitpoint to handle the core
• Core not complete
central gear housing or steering gear housing is damaged or
cracked
tioning
• Serious corrosion
• Core missing
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Procedures and requirements for return units
Warranty cores
The credit is reduced due to damage or missing parts following the damage codes
listed below.
Damage codes for credit reduction
Damage
code
6 1.0 Full reimbursement for warranty core
7 0.97 • Not cleaned
8 0.80 Core not complete
9 0.00 Warranty core missing or incorrect
Credit is calculated as factor multiplied by core price.
No deduction or credit is given for cores not found on the return packing list.
Factor Example of reason for reduction
• Oil or coolant not drained
• Required packaging missing
Extra work for Splitpoint to handle the core
03:02-00 Issue 1 en-GB 16 (16)
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Scania CV AB 2012, Sweden
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