Randell Manufacturing, Inc.
This manual provides information on installation, operating, maintenance, troubleshooting & replacement parts for
RANSERVE
MODULAR CAFETERIA LINES
NOTIFY CARRIER OF DAMAGE AT ONCE.
It is the responsibility of the consignee to inspect the container upon receipt of same and to determine the possibility of any damage, including concealed damage. Randell suggests that if you are suspicious of damage to make a notation on the delivery receipt. It will be the responsibility of the consignee to file a claim with the carrier. We recommend that you do so at once.
520 S. Coldwater Road Weidman, Ml 48893-9683
Phone 1-800-621-8560 Fax 1-800-634-5369 www.randell.com
TABLE OF CONTENTS
Page 2 ……………………………………………………………………Congratulations
Page 3 …………………………………………………………..Factory Correspondence Page 4 …………………………………………………………...Serial Number Location Page 5 ………………………………………………………...Randell Limited Warranty Page 8 ………………………………………………………Frequently Asked Questions Page 9 ……………………………………………………….Section I Refrigerated Units Page 9 ………………………………………………………………...Unit Specifications Page 13 …………………………………………………………………...Unit Installation Page 16 …………………………………………………………………….Unit Operation Page 16 …………………………………………………………Preventative Maintenance Page 18 …………………………………………………………………...Troubleshooting Page 24 …………………………………………………………………Replacement Parts Page 30 …………………………………………………………Section II Hot Food Units Page 30 ………………………………………………………………...Unit Specifications Page 31 …………………………………………………………………...Unit Installation Page 32 …………………………………………………………………….Unit Operation Page 32 …………………………………………………………Preventative Maintenance Page 33 …………………………………………………………………...Troubleshooting Page 35 …………………………………………………………………Replacement Parts Page 38 …………………………………………………….Section III Serving Equipment Page 38 ………………………………………………………………...Unit Specifications Page 39 …………………………………………………………………Replacement Parts
Congratulations on your recent purchase of Randell food service equipment, and welcome to the growing family of satisfied Randell customers.
Our reputation for superior products is the result of consistent quality craftsmanship. From the earliest stages of product design, to successive steps in fabrication and assembly, rigid standards of excellence are maintained by our staff of designers, engineers, and skilled employees.
Only the finest heavy-duty materials and parts are used in the production of Randell brand equipment. This means that each unit, given proper maintenance, will provide years of trouble free service to its owner.
In addition, all Randell food service equipment is backed by one of the best warranties in the food service industry and by our professional staff of service technicians.
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Retain this manual for future reference.
Notice: Due to a continuous program of product improvement, Randell Manufacturing reserves the right to make changes in design and specifications without prior notice.
Notice: Please read the entire manual carefully before installation.
If certain recommended procedures are not followed, warranty claims will be denied.
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Randell Manufacturing
Service and Parts Hot Line
1-800-621-8560
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RANDELL MANUFACTURING
SERIAL NUMBER LOCATION
FOR
RANSERVE EQUIPMENT
This is a sample of a serial number tag
1.The serial number tag on Ranserve refrigerated equipment is located in the mechanical housing.
2.The serial number tag on Ranserve hot food and silverware stand are located on the far left front side of the unit.
3.The serial number tag on Ranserve cashier stands and cold pans are located on the far left side.
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Randell Manufacturing, Inc.
Warranty Policies
Parts Warranty
Randell warrants all component parts of manufactured new equipment to be free of defects in material or workmanship, and that the equipment meets or exceeds reasonable industry standards of performance for a period of one year from the date of shipment from any Randell factory, assembly plant or warehouse facility.
Note: Warranties are effective from date of shipment, with a thirty day window to allow for shipment, installation and set up. In the event equipment was shipped to a site other than the final installation site, Randell will warranty for a period of three months following installation, with proof of starting date, up to a maximum of eighteen months from date of purchase.
Component parts warranty does not cover glass breakage or gasket replacement. Randell covers all shipping cost related to component part warranty sent at regular ground rates (UPS, USPS). Freight or postage incurred for any express or specialty methods of shipping are the responsibility of the customer.
Labor Coverage
In the unlikely event a Randell manufactured unit fails due to defects in materials or workmanship within the first ninety days, Randell agrees to pay reasonable labor incurred. During the first ninety days work authorizations are not required for in warranty repairs. However, repair times are limited to certain flex rate schedules and hours will be deducted from service invoices if they exceed allowed times without prior approval and a work authorization number. Warranties are effective from date of shipment, with a 30 day window to allow for shipment, installation and setup.
Where equipment is shipped to any site other than final installation Randell will honor the labor warranty for a period of ninety days following installation with proof of starting date, up to a maximum of nine months from date of purchase. Travel time is limited to one hour each direction or two hours per invoice. Any travel time exceeding
two hours will be the responsibility of the customer.
Note: Temperature adjustments are not covered under warranty, due to the wide range of ambient conditions.
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Five Year Extended Compressor Warranty
United States installations only:
Randell will pay for the replacement compressor only. Freight, labor, refrigerant, handling and all other miscellaneous charges are the responsibility of the customer. Randell will fulfill its warranty obligation by using one of the four methods provided below, which will be selected by the Randell in-house service technician:
1.Provide reimbursement to servicing customer for the cost of the locally obtained replacement compressor in exchange for the return of the defective compressor returned to Randell freight prepaid. Randell does limit the amount of reimbursement allowed and does require a copy of the local supply house bill for replacement compressor.
Customer should not pay servicing agent up front for compressor.
2.Provide repair at the manufacturing facility by requiring that the defective unit be sent back to Randell freight prepaid. Perform repair at the expense of Randell and ship the item back to job location freight collect.
3.Furnish a replacement compressor freight collect in exchange for the return of the defective compressor sent back freight prepaid.
4.Furnish complete condensing unit or replacement package
freight collect in exchange for the return of the defective compressor sent back freight prepaid, (decisions based on whether or not to send complete condensing unit will be made by Randell in-house service technician).
Export Warranty
Our export warranties will cover all non electrical parts for the period of one year from the date of shipment to be free of defects in material or workmanship. Electrical parts are also covered if ordered and operated on 60 Hz. Electrical components, ordered and operated on 50 Hz, are warranted for the first 90 days from shipment only. Service labor is covered for the first 90 days with authorization from factory prior to service. Warranty is automatically initiated 60 days from ship date. Inbound costs on any factory supplied items would be the responsibility of the customer. Adherence to recommended equipment maintenance procedures, according to the owners manual provided with each unit, is required for this warranty to remain in effect, and can have a substantial effect on extending the service life of your equipment. Equipment abuse voids any warranty. Extended warranties are not available for parts, labor or compressors on units shipped outside the United States.
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Freight Damage
Any and all freight damage that occurs to a Randell piece of equipment as a result of carrier handling is not considered warranty, and is not covered under warranty guidelines. Any freight damage incurred during shipping needs to have a freight claim filed by the receiver with the shipping carrier (note all damages on freight bill at time of delivery) . Internal or concealed damage may fall under Randell's responsibility dependent upon the circumstances surrounding each specific incident and are at the discretion of the Randell in-house service technician.
Gasket Coverage
Randell does not cover gaskets under warranty. Gaskets are a maintenance type component that are subject to daily wear and tear and are the responsibility of the owner of the equipment. Because of the unlimited number of customer related circumstances that can cause gasket failure all gasket replacement issues are considered non-warranty. Randell recommends thorough cleaning of gaskets on a weekly basis with a mild dish soap and warm water. With proper care Randell gaskets can last up to two years, at which time we recommend replacement of all gaskets on the equipment for the best possible performance.
NOTICE: FOOD LOSS IS NOT COVERED UNDER WARRANTY
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SECTION I - RANSERVE REFRIGERATED EQUIPMENT
Unit Specifications
For The
Ranserve FRA Series
FRA SERIES
MODEL |
L |
D |
H |
STORAGE |
GALLON |
HP |
VOLT |
AMP |
NEMA |
SHIP |
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CU. FT. |
CAPACITY |
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WT. |
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RAN FRA-1 |
24" |
27" |
35" |
1.8 |
6 |
1/3 |
115/60/1 |
6.3 |
5-15P |
200 |
RAN FRA-2 |
36" |
27" |
35" |
3.6 |
12 |
1/3 |
115/60/1 |
6.3 |
5-15P |
230 |
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Unit Specifications
For The
Ranserve SCA Series
SCA Series & SCA "S" SERIES
MODEL |
L |
D |
H |
12X20 PAN |
HP |
VOLT/Hz/Ph |
AMPS |
NEMA |
SHIP |
COLDPAN |
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CAPACITY |
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WT |
INTERIOR |
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DIMENSIONS |
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RAN SCA-3 |
48" |
27" |
35" |
3 |
1/3 |
115/60/1 |
6.5 |
5-15P |
175 |
37 7/8" X 19 7/8X6" |
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RAN SCA-4 |
60" |
27" |
35" |
4 |
1/3 |
115/60/1 |
6.5 |
5-15P |
215 |
51 7/8" X 19 7/8X6" |
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RAN SCA-5 |
78" |
27" |
35" |
5 |
1/3 |
115/60/1 |
6.5 |
5-15P |
260 |
66 7/8" X 19 7/8X6" |
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The "S" series has an open base.
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Unit Specifications
For The
Ranserve FTA Series
FTA & FTA "S" Series
MODEL |
L |
D |
H |
HP |
VOLT/Hz/Ph |
AMPS |
NEMA |
SHIP WT |
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RAN FTD-3 |
48" |
27" |
35" |
1/3 |
115/60/1 |
6.5 |
5-15P |
225 |
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RAN FTD-4 |
60" |
27" |
35" |
1/3 |
115/60/1 |
6.5 |
5-15P |
265 |
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RAN FTD-5 |
78" |
27" |
35" |
1/3 |
115/60/1 |
6.5 |
5-15P |
310 |
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The FTA "S" series has an open base.
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Unit Specifications
For The
Ranserve IC Series
MODEL |
L |
D |
H |
12" X 20" PAN |
COLD PAN INTERIOR |
SHIP |
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CAPACITY |
DIMENSIONS |
WT |
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RAN IC-3 |
48" |
27" |
35" |
3 |
37.875" X 19.875" X 6" |
175 |
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RAN IC-4 |
60" |
27" |
35" |
4 |
51.875" X 19.875" X 6" |
215 |
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RAN IC-5 |
78" |
27" |
35" |
5 |
66.875" X 19.875" X 6" |
260 |
"S" Series not shown has the same specifications as standard IC, but with open
base below.
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Unit Installation
A. Receiving Shipment
Upon arrival, examine the exterior of the shipping crate for signs of abuse. It is advisable that the shipping crate be partially removed, in order to examine the cabinet for any possible concealed damages which might have occurred during shipment. If no damages are evident, replace the crate in order to protect the unit during storage and local delivery. If the unit is damaged, it should be noted on the delivery slip or bill of lading and signed to that effect. A claim must be filed immediately against the carrier indicating the extent and estimated cost of damage occurred.
B. Locating Your New Unit
The following conditions should be considered when selecting a location for your unit:
1.Floor - The area on which the unit will rest must be free of vibration and suitably strong enough to support the combined weights of the unit plus the maximum product load weight, which are provided in the table below:
MODEL |
CUBIC FT |
FACTOR |
WEIGHT POUNDS |
TOTAL CAPACITY |
RAN FRA-1 |
1.8 |
35 |
200 |
263 |
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RAN FRA-2 |
3.6 |
35 |
230 |
356 |
RAN SCA-3 |
6 |
35 |
175 |
385 |
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RAN SCA-4 |
8 |
35 |
215 |
495 |
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RAN SCA-5 |
10 |
35 |
260 |
610 |
RAN FTD-3 |
N/A |
N/A |
225 |
225 |
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RAN FTD-4 |
N/A |
N/A |
265 |
265 |
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RAN FTD-5 |
N/A |
N/A |
310 |
310 |
RAN IC-3 |
6 |
35 |
175 |
385 |
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RAN IC-4 |
8 |
35 |
215 |
495 |
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RAN IC-5 |
10 |
35 |
260 |
610 |
2.Clearance - There must be a combined total of at least 3" clearance on all sides of the unit.
3.Ventilation - The air cooled self contained unit requires a sufficient amount of cool clean air. Avoid placing the unit near heat generating equipment such as ovens, ranges, heaters, fryers, steam kettles, etc. and out of direct sunlight. Avoid locating the make table in an unheated room or where the room temperature may drop below 55° F or above 90° F.
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