OPERATOR’S MANUAL
This manual provides information on installation, operating, maintenance, trouble shooting & replacement parts for
DPM Series Preparation
Tables
DPM74 / DPM90 / DPM102 /
DPM120
NOTIFY CARIER OF DAMAGE AT ONCE.
It is the responsibility of the consignee to inspect the container upon receipt of same and to determine the possibility of any damage, including concealed damage. Randell suggests that if you are suspicious of damage to make a notation on the delivery receipt. It will be the responsibility of the consignee to file a claim with the carrier. We recommend that you do so at once.
525 South Coldwater Road • Weidman, MI 48893 888-994-7636 • Fax 888-864-7636 • unifiedbrands.net
12/15/2008
PP MNL0601 rev B (12.2008)
Table of Contents
page 2………………………………….…………Congratulations page 3……………………………………Parts & Service Hotline page 3………………………………...…Serial Number Location page 4-7……………………………….Randell Limited Warranty page 8…………………………………..DPM Unit Specifications page 9..……………………………………………Unit Installation page 10-14....……………………………………...Unit Operation page 15-16….……………………..…Preventative Maintenance page 17…....…………………………………..Electrical Diagram page 18……………………………………..……Troubleshooting page 19-24…………………………….DPM Exploded Drawings page 25-26…………………...…..DPM Replacement Parts List
Congratulations on your recent purchase of Randell food service equipment, and welcome to the growing family of satisfied Randell customers.
Our reputation for superior products is the result of consistent quality craftsmanship. From the earliest stages of product design to successive steps in fabrication and assembly, rigid standards of excellence are maintained by our staff of designers, engineers, and skilled employees.
Only the finest heavy-duty materials and parts are used in the production of Randell brand equipment. This means that each unit, given proper maintenance will provide years of trouble free service to its owner.
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In addition, all Randell food service equipment is backed by some of the best warranties in the food service industry and by our professional staff of service technicians.
Retain this manual for future reference.
NOTICE: Due to a continuous program of product improvement, Randell reserves the right to make changes in design and specifications without prior notice.
NOTICE: Please read the entire manual carefully before installation. If certain recommended procedures are not followed, warranty claims will be denied.
MODEL NUMBER _________________________
SERIAL NUMBER _________________________
INSTALLATION DATE _____________________
The serial number is located in refrigerated base on the interior rear wall. Serial tags are located behind the refrigerated door/drawer closest to the compressor compartment.
800-621-8560
Randell Service and Parts
Hotline
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Warranty Policies
Randell believes strongly in the products it builds and backs them with the best warranty in the industry. Standard with every unit comes the peace of mind that this unit has been thoroughly engineered, properly tested and manufactured to excruciating tolerances, by a manufacturer with over 30 years of industry presence. On top of that front end commitment, Randell has a dedicated staff of certified technicians that monitor our own technical service hotline at 1-800-621-8560 to assist you with any questions or concerns that may arise after delivery of your new Randell equipment.
PARTS WARRANTY
1. One year parts replacement of any and all parts that are found defective in material or workmanship. Randell warrants all component parts of manufactured new equipment to be free of defects in material or workmanship, and that the equipment meets or exceeds reasonable industry standards of performance for a period of one year from the date of shipment from any Randell factory, assembly plant or warehouse facility.
NOTE: warranties are effective from date of shipment, with a thirty day window to allow for shipment, installation and set-up. In the event equipment was shipped to a site other than the final installation site, Randell will warranty for a period of three months following installation, with proof of starting date, up to a maximum of fifteen months from the date of purchase.
2. Free ground freight of customer specified location for all in warranty parts within continental U.S. Component part warranty does not cover glass breakage or gasket replacement. Randell covers all shipping cost related to component part warranty sent at regular ground rates (UPS, USPS). Freight or postage incurred for any express or specialty methods of shipping are the responsibility of the customer.
LABOR COVERAGE
In the unlikely event a Randell manufactured unit fails due to defects in materials or workmanship within the first ninety days, Randell agrees to pay the contracted labor rate performed by an Authorized Service Agent (ASA). Any warranty work performed by a non-ASA will not be honored by Randell. A complete listing of current ASAs can be found on the Randell page of our web site : www.unifiedbrands.net. Warranties are effective from date of shipment, with a thirty day window to allow for shipment, installation and setup. Where equipment is shipped to any site other than final installation, Randell will honor the labor warranty for a period of ninety days following installation with proof of starting date, up to a maximum of six months from date of purchase.
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Temperature adjustments are not covered under warranty, due to the wide range of ambient conditions.
For warranty inquiries call our Field Service Department at: 1-800-621-8560.
WHEN OPTIONAL 5 YEAR COMPRESSOR WARRANTY APPLIES
1.Provide reimbursement to an ASA for the cost of locally obtained replacement compressor in exchange for the return of the defective compressor sent back freight prepaid. Note: Randell does limit amount of reimbursement allowed and does require bill from local supply house where compressor was obtained (customer should not pay servicing agent up front for compressor).
2.Provide repair at the manufacturing facility by requiring that the defective unit be sent back to Randell freight prepaid. Perform repair at the expense of Randell and ship the item back to the customer freight collect.
3.Furnish complete condensing unit freight collect in exchange for the return of the defective compressor sent back freight prepaid. (Decisions on whether or not to send complete condensing units will be made by Randell’s in-house service technician).
WHEN OPTIONAL LABOR EXTENSION POLICY APPLIES
Randell will provide reimbursement of labor to an ASA for any customer that has an optional labor extension of our standard warranty. (Contracted rates do apply) Randell offers both 1 and 2 year extensions. Labor extensions begin at the end of our standard warranty and extend out 9 months to 1 calendar year or 21 months to 2 calendar years from date of purchase. Please contact Randell technical service hotline at 1-800-621-8560 for details and any question on Authorized Service Agents (ASA).
WHEN EXPORT WARRANTIES APPLY
1.Randell covers all non-electrical components under the same guidelines as our standard domestic policy.
2.All electrical components operated on 60 cycle power are covered under our standard domestic policy.
3.All electrical components operated on 50 cycle power are covered for 90 days from shipment only.
4.Extended warranty options are not available from the factory.
ITEMS NOT COVERED UNDER WARRANTY
1.Maintenance type of repairs such as condenser cleaning, temperature adjustments, clogged drains and unit leveling.
2.Randell does not cover gaskets under warranty. Gaskets are a maintenance type component that are subject to daily wear and tear and are the responsibility of the owner of the equipment. Because of the unlimited number of customer related circumstances that can cause gasket failure all gasket replacement issues are considered nonwarranty. Randell recommends thorough cleaning of gaskets on a weekly basis with a mild dish soap and warm water. With proper care Randell gaskets can last up to two years, at which time we recommend replacement of all gaskets on the equipment for the best possible performance.
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NOTICE: FOOD LOSS IS NOT COVERED UNDER WARRANTY
3.Repairs caused by abuse such as broken glass, freight damage, excessive force, or scratches and dents.
4.Electrical component failure due to water damage from cleaning procedures.
5.Drawer repairs that are the result of improper drawer track installation.
QUOTATIONS
Verbal quotations are provided for customer convenience only and are considered invalid in the absence of a written quotation. Written quotations from Randell are valid for 30 days from quote date unless otherwise specified. Randell assumes no liability for dealer quotations to end-users.
SPECIFICATION & PRODUCT DESIGN
Due to continued product improvement, specification and product design may change without notice. Such revisions do not entitle the buyer to additions. Changes or replacements for previously purchased equipment.
SANITATION REQUIREMENTS
Certain areas require specific annotation requirements other than N.S.F. & U.L. standards. Randell must be advised of these specifications before fabrication of equipment. In these special circumstances, a revised quotation may be required to cover additional costs. Failure to notify Randell before fabrication holds the dealer accountable for all additional charges.
CANCELLATIONS
Orders canceled prior to production scheduling entered into engineering/production and cancelled are subject to a cancellation charge (contact factory for details).
STORAGE CHARGES
Randell makes every effort to consistently meet our customer’s shipment expectations. If after the equipment has been fabricated, the customer requests delay in shipment, and warehousing is required:
1.Equipment held for shipment at purchasers request for a period of 30 days beyond original delivery date specified will be invoiced and become immediately payable.
2.Equipment held beyond 30 days after the original delivery date specified will also include storage charges.
SHIPPING & DELIVERY
Randell will attempt to comply with any shipping, routing or carrier request designated by dealer, but reserves the right to ship merchandise via any responsible carrier at the time equipment is ready for shipment. Randell will not be held responsible for any carrier rate differences; rate differences are entirely between the carrier and purchaser. Point of shipping shall be determined by Randell (Weidman, MI/Jackson, MS). At dealer’s request, Randell will endeavor whenever practical to meet dealer’s request. Freight charges to be collect unless otherwise noted.
6800-621-8560
DAMAGES
All crating conforms to general motor carrier specifications. To avoid concealed damage, we recommend inspection of every carton upon receipt. In the event the item shows rough handling or visible damage to minimize liability, a full inspection is necessary upon arrival. Appearance of damage will require removing the crate in the presence of the driver. A notation must be placed on the freight bill and signed for by the truck driver at the time of delivery. Any and all freight damage that occurs to a Randell piece of equipment as a result of carrier handling is not considered under warranty, and is not covered under warranty guidelines. Any freight damage incurred during shipping needs to have a freight claim filed by the receiver with the shipping carrier. Consignee is responsible for filing of freight claims when a clear delivery receipt is signed. Claims for damages must be filed immediately (within 10 days) by the consignee with the freight carrier and all cartons and merchandise must be retained for inspection.
RETURNED GOODS
Authorization for return must first be obtained from Randell before returning any merchandise. Any returned goods shipment lacking the return authorization number will be refused, all additional freight costs to be borne by the returning party. Returned equipment must be shipped in original carton, freight prepaid and received in good conditions. Any returned merchandise is subject to a minimum handling charge (consult factory for rate).
INSTALLATION
Equipment installation is the responsibility of the dealer and/or their customer. Randell requires all equipment to be professionally installed to ensure adequate voltage and amperage requirements are met.
It is imperative that all casters or legs be in contact with the floor for proper weight distribution. Shimming of casters or legs may be required.
PENALTY CLAUSES
Dealer penalty clauses, on their purchase order or contractually agreed to between the dealer and their clients are not binding on Randell. Randell does not accept orders subject to penalty clauses. This agreement supersedes any such clauses in dealer purchase orders.
EXPORT POLICY
All quotations for export sales will be handled by Dorian Drake International (www.doriandrake.com), Randell’s export management organization.
*FOOTNOTES IN REFERENCE TO PARAGRAPHS ABOVE
1.Herein called Randell.
2.NET means list price less discount, warranty, labor policy, freight, Randell delivery and other miscellaneous charges.
CASH DISCOUNTS WILL BE CALCULATED ON NET ONLY.
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Unit Specifications
DPM102R pictured
Model |
L |
D |
H |
Work |
Doors |
H.P. |
Volts |
Amp |
NEM |
R-404A |
Cub |
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Hgt. |
A |
/ OZ. |
Ft |
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DPM74 |
74" |
34" |
51" |
36" |
2 (27”) |
1/2 |
115 |
12 |
5-15P |
16 |
16 |
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DPM90 |
90” |
34” |
51” |
36” |
3 (24”) |
3/4 |
115 |
12.8 |
5-20P |
26 |
20 |
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DPM102 |
102” |
34” |
51” |
36” |
3 (27”) |
3/4 |
115 |
12.8 |
5-20P |
40 |
22 |
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DPM120 |
120” |
34” |
51” |
36” |
3 (27”) |
3/4 |
115 |
12.8 |
5-20P |
40 |
22 |
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DPM120R Pictured
8800-621-8560
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