Radio Shack Roadside Companion Owner's Manual

SecureAlert Telematics (SAT) 12 Month Limited Warranty

WHO IS COVERED?

The original purchaser is covered. Please keep a copy of the original sales invoice to obtain warranty service.

WHAT IS COVERED?

The Roadside Companion unit is warranted to be free from defects in materials and workmanship. The

Roadside Companion is not guaranteed to contact emergency services in all instances (please see “Important Message” on this page).

HOW TO OBTAIN WARRANTY SERVICE.

In the unlikely event you require warranty assistance, please call

1-888-905-6900.

WHAT IS THE WARRANTY PERIOD?

The warranty begins on the date your Roadside Companion unit was purchased and

is good for twelve (12) months. The warranty on any replacement product expires whenever the warranty on the original product expires.

WHAT IS EXCLUDED?

Your warranty does not cover: Product damaged by misuse, accident, unauthorized repair, or other
causes not within the control of SAT. Reception problems caused by signal, cable, or antenna systems outside the
Roadside Companion are also excluded.

Specifications

Modulations: Data/Voice
Frequency

Ranged: TX 824.04 MHz to 848.97 MHz / RX: 869.04 MHz to 893.97 MHz

Channel

Spacing: 30 kHz

Duplex

Spacing: 45 MHz

Operating

Temps: -20°C to +60°C / -4°F to +140°F

Size

: 2.89” (W) x 1.41” (D) x 5.56” (H)

Power

:

7.4

cm (W) x 3.62 cm (D) x 14.25 cm (H)

6V DC, 1A

Owner’s Guide

Important Message—Please Read

Roadside Companion

Ready to help – 24/7

Personal Security Device
And Services

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Congratulations on the purchase of
your Roadside Companion. Your
new Roadside Companion has
been designed to provide you with
quick, reliable, and convenient
access to emergency services,
location, and communication
whenever and wherever you
need them most.

The Roadside Companion unit is designed for use in the United States. Please be aware that 911 emergency
services and cellular network services are not available in all areas and there is no guarantee that you will be able to
reach these services, or that your location can be determined with your Roadside Companion unit. If you are in an
area with insufficient cellular service, calls cannot be placed. Also, even if your local emergency service providers are
contacted, they may not respond properly. It is recommended that you always check to be sure that 911 services are
available in your local area. You can do so by contacting your local sheriff or police department. Please remember
while using your Roadside Companion unit, to keep it secured on the dash of your car using your sticky pad to
avoid distractions. CAUTION: To avoid equipment damage from high temperature, do not leave this product exposed
to direct sun inside a parked vehicle.

SAT MAKES NO OTHER WARRANTY EXCEPT AS SPECIFICALLY STATED ABOVE. IMPLIED WARRANTIES, INCLUD

­ING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO
THE 12 MONTH WARRANTY PERIOD. ADDITIONAL LIMITATIONS OF LIABILITY AND DAMAGES ARE CONTAINED
WITHIN THE CONTRACT FOR SERVICES. PLEASE REFER TO THAT DOCUMENT FOR A COMPLETE DISCLOSURE OF
ALL APPLICABLE LIMITATIONS AND EXCLUSIONS.

For Customer Service or technical questions, call toll-free 1-888-905-6900. For Customer Service or technical questions, call toll-free 1-888-905-6900.

Package Contents

RadioShack is committed to making your service experience as carefree as possible.
We have made every effort to make your Owner’s Guide clear and user-friendly.
If you have

any questions, please don’t hesitate to call us at

1-888-905-6900

Roadside Companion Setup & Test Call

. . 3

– Mounting

Bracket Installation . . . . . . . 3

– Sticky™

Pad Installation . . . . . . . . . . 4

– Setup

and Test Call . . . . . . . . . . . . . . 4

Here’s How It Works! . . . . . 6

Calling 911 Directly . . . . . . . 7

Maintenance . . . . . . . . . . . 7

Optional Locating Service . . . 7
Specifications & Warranty . . . 8

Table of Contents

2 7

If you have any questions, please call us at 1-888-905-6900.

Maintenance

Clean the Roadside Companion unit with a soft, dry cloth. If necessary, dampen the cloth with diluted
detergent then

dry with a clean cloth. Caution: Other cleaning chemicals may discolor the surface.

Optional Personal Secure Locating Service

You may locate your vehicle anytime on your personalized and secure website. Simply log on to
www.roadsidecompanion.com to register for services. Click on Set-Up Your Account (found under
the Login button) and follow the instructions. Or you may register by calling toll-free 1-888-905-6900.
Once you have registered, you may perform a track by typing in your username and password and
clicking on the Login button. Next, click on the Locate button and follow the instructions to locate
your vehicle. Your account will be billed 99¢ per track.

Calling a Local 911 Operator Directly

In the unlikely event that a disaster or other event prevents the Roadside Companion monitoring center from
responding to

you after the red button has been pressed, your Roadside Companion unit also has the ability

to call a local 911

operator directly. (Please Note: Most 911 operators do not have the ability to determine

your location. When

the operator responds via the unit, please give your address and any landmarks to the

operator before giving

any other information. If your call somehow gets disconnected, the red “IN USE” light

will change from a

solid to flashing red light and you will need to repeat the steps for calling the operator.)

The process for placing this direct 911 call is different from that of calling the

Roadside Companion

monitoring center, so please pay attention to the following detailed instructions:

• To call 911, press the gray “TEST” button. Both lights will come on and you will

hear

a chirp. Then press the big red “CALL” button until you hear another chirp.

• The red “IN USE” light will begin blinking faster, indicating that the unit is searching for a signal, and
then

the “IN USE” light will turn solid red, indicating that the 911 call is going through.

Note–It is not possible for you to terminate a 911 call without removing power from the Roadside Companion unit.
This is a safety feature to help insure a reliable connection to the emergency operator.

•

When the 911 operator terminates your call, your

Roadside Companion

unit will automatically be placed in

911 standby

mode for 30 minutes to allow the 911 operator to call you back if further information is needed.

• To manually exit 911 standby mode, press the test button until the unit chirps. This places the
Roadside Companion unit

back in test mode. Pressing the test button again for about two seconds

will place the

unit back in normal operation (“IN USE” led blinks once every four seconds).

Roadside
Companion

CAUTION: To avoid damage from high temperatures, do not
leave this product exposed to the sun inside a parked vehicle.