Models:
QV32E-B
QV32EV-B
Electric Fireplace
Owner’s Manual
Installation and Operation
Shown with door front.
Door front not shipped with heater.
DO NOT DISCARD THIS MANUAL
• Important operating
and maintenance
instructions included.
• Read, understand
and follow these
instructions for safe
installation and
operation.
WARNING
If the information in these instructions is not followed exactly, a
fi re may result causing property
damage, personal injury, or death.
• Do not store or use gasoline or other fl ammable vapors and liquids in the vicinity of
this or any other appliance.
• Comply with all minimum clearances to
combustibles as specifi ed. Failure to
comply may cause house fi re.
Made in China
CAUTION
DO NOT
DISCARD
• Leave this manual with
party responsible for
use and operation.
WARNING
HOT! DO NOT TOUCH.
SEVERE BURNS MAY RESULT.
CLOTHING IGNITION MAY RESULT.
Glass and other surfaces are hot
during operation and cool down.
• Keep children away.
• CAREFULLY SUPERVISE children in same room
as heater.
• Alert children and adults to hazards of high
temperatures.
• Keep clothing, furniture, draperies and other
combustibles away.
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
1
Read this manual before installing or operating this heater.
Please retain this owner’s manual for future reference.
Congratulations!
Congratulations on selecting a Quadra-Fire electric fi replace.
The insert you have selected is designed to provide the utmost
in safety, reliability and effi ciency.
As the owner of a new fi replace, you’ll want to read and
carefully follow all of the instructions contained in this owner’s
manual. Pay special attention to all cautions and warnings.
This owner’s manual should be retained for future reference.
We suggest you keep it with your other important documents
and product manuals.
The information contained in this owner’s manual unless noted
otherwise, applies to all models.
Your new Quadra-Fire electric fi replace will give you years
of durable use and trouble-free enjoyment. Welcome to the
Quadra-Fire family of fi replace products!
Homeowner Reference Information
Model Name: Date purchased/installed:
Serial Number: Location on heater:
Dealership purchased from: Dealer phone:
Notes:
We recommend that you record the following pertinent
information about your heater:
Listing Label Information/Location
The model information regarding your specifi c heater can be found on the rating plate located in the upper left corner of the
fi rebox opening.
Heater
Model
Hearth & Home Technologies Inc.
1445 North Highway
Colville, WA 99114-2008
UL 2021 FIXED AND LOCATION
DEDICATED ELECTRIC ROOM HEATER
MODEL XXXX DATE
SERIAL XXXXXX
2
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
Serial #
Made in China
VOLTS: 120V
WATTS: 1500W
FREQUENCY: 60Hz
Table of Contents
1 Listing and Code Approvals 4
A. Certifi cation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
2 Getting Started 5
A. Important Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 5
B. Design and Installation Considerations . . . . . . . . . . . . 6
C. Tools and Supplies Needed . . . . . . . . . . . . . . . . . . . . . 6
D. Inspect Heater and Components . . . . . . . . . . . . . . . . . 6
3 Framing and Clearances 7
A. Selecting Heater Location . . . . . . . . . . . . . . . . . . . . . . 7
B. Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
C. Framing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
4 Wiring 9
A. 120VAC Wall Outlet Installation . . . . . . . . . . . . . . . . . . 9
B. 120VAC Hardwire Installation . . . . . . . . . . . . . . . . . . . 9
C. 240VAC Hardwire Installation . . . . . . . . . . . . . . . . . . 10
D. Wall Switch Wiring (12VDC) . . . . . . . . . . . . . . . . . . . 10
5 Heater Preparation 11
A. Secure and Level the Heater . . . . . . . . . . . . . . . . . . . 11
6 Finishing 12
A. Finishing Material . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
B. Finishing Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . 12
C. Mantel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
7 Heater Setup 14
A. Remove Shipping Materials . . . . . . . . . . . . . . . . . . . 14
B. Clean Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
C. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
D. Install Refractory . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
8 Operating Instructions 15
A. Manual Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
B. Hand Held Remote Control Transmitter . . . . . . . . . .16
C. Wall Switch Control . . . . . . . . . . . . . . . . . . . . . . . . . .17
D. FCC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 17
9 Troubleshooting 18
A. Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . .18
10 Maintenance and Service 19
A. Cleaning the Firebox and Control Compartment . . . . 19
B. Cleaning the Back Acrylic Panel . . . . . . . . . . . . . . . . 19
C. Replacing the Light Bulbs . . . . . . . . . . . . . . . . . . . . . 19
D. Heater/Blower Assembly Maintenance . . . . . . . . . . . 20
E. Maintenance Task List . . . . . . . . . . . . . . . . . . . . . . . . 20
11 Reference Materials 21
A. Heater Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . 21
B. Optional Components . . . . . . . . . . . . . . . . . . . . . . . . 22
C. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
D. Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
E. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . .28
Note: An arrow () found in the text signifi es change in content.
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
3
1
Listing and Code Approvals
1
A. Certifi cation
This heater has been tested in accordance with the UL2021
Standards for fi xed and location-dedicated electric room
heaters in the United States, the current CSA C22.2 No. 46
in Canada and has been listed by Underwriters Laboratories
Inc. for installation as described in this manual. All components are UL or CSA safety certifi ed.
This heater has been tested and listed for use with the optional components specifi ed in this manual. These optional
components may be purchased separately and installed at
a later date.
Quadra-Fire is a registered trademark of Hearth & Home
Technologies Inc.
4
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
2
Getting Started
WARNING
Fire Risk!
• Do not install or operate damaged
heater.
• Do not modify heater.
• Installation other than as instructed by
Hearth & Home Technologies Inc. is
strictly prohibited.
• Do not operate the heater without fully
assembling all components.
• Installation and/or use of any component
part not approved by Hearth & Home
Technologies.
Hearth & Home Technologies disclaims any responsibility
for, and the warranty and agency listing will be voided by
the above actions.
A. Important Instructions
When using electrical heaters, basic precautions should always be followed to reduce the risk of fi re, electric shock,
and injury to persons, including the following:
• Read all instructions before using this heater.
• This heater is hot when in use. To avoid burns, do not let
bare skin touch hot surfaces. If provided, use handles
when moving this heater. Keep combustible materials,
such as furniture, pillows, bedding, papers, clothes, and
curtains at least 12 in. (305 mm) from the front of the
heater and keep them away from the sides and rear.
• Extreme caution is necessary when any heater is used
by or near children or invalids and whenever the heater
is left operating and unattended.
• Always unplug heater when not in use.
• Do not operate any heater with a damaged cord or plug
or after the heater malfunctions, has been dropped or
damaged in any manner. Return heater to authorized
service facility for examination, electrical or mechanical
adjustment, or repair.
• Do not use outdoors.
• This heater is not intended for use in bathrooms, laundry
areas and similar indoor locations. Never locate heater
where it may fall into a bathtub or other water container.
• Do not run cord under carpeting. Do not cover cord with
throw rugs, runners, or the like. Arrange cord away from
traffi c area and where it will not be tripped over. Do not
coil cord.
• To disconnect heater, turn controls to “OFF”, then remove
plug from outlet.
WARNING
Improper installation, adjustment, alteration, service
or maintenance can cause injury or property damage.
Refer to the owner’s information manual provided with
this heater. For assistance or additional information
consult a qualifi ed installer, service agency or your
dealer.
Not intended for use as a primary heat source.
This heater is tested and approved as a decorative heater.
It should not be factored as a primary heat source in
residential heating calculations.
• Do not insert or allow foreign objects to enter any ventilation
or exhaust opening as this may cause an electric shock
or fi re, or damage the heater.
• To prevent a possible fi re, do not block air intakes or
exhaust in any manner.
• A heater has hot and arcing or sparking parts inside. Do
not use it in areas where gasoline, paint, or fl ammable
liquids are used or stored.
• Use this heater only as described in this manual. Any other
use not recommended by the manufacturer may cause
fi re, electric shock, or injury to persons.
• Avoid the use of an extension cord because the extension
cord may overheat and cause a risk of fi re. However, if you
have to use an extension cord, the cord shall be No. 16
AWG minimum size and rated not less than 1875 watts.
Use minimum length and do not coil cord.
• Always use properly grounded fused and polarized
outlets.
• Always use ground fault protection where required by
electrical code.
• Always disconnect power before performing any cleaning,
maintenance or relocation of the heater.
• To prevent a possible fi re, do not burn wood or other
materials in this heater.
• To prevent electric shock or fi re, always use a certifi ed
electrician should new circuits or outlets be required.
• When transporting or storing the heater, keep in a dry
place free from excessive vibration and store as to avoid
damage.
• SAVE THESE INSTRUCTIONS FOR FUTURE
REFERENCE.
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
5
B. Design and Installation Considerations
D. Inspect Heater and Components
CAUTION
Check building codes prior to installation.
• Installation MUST comply with local, regional,
state and national codes and regulations.
• Consult insurance carrier, local building inspector,
fi re offi cials or authorities having jurisdiction about
restrictions, installation inspection, and permits.
When planning a heater installation, it is necessary to determine the following information before installing:
• Where the heater is to be installed. See Sections
3 and 4.
• Electrical wiring. See Section 4.
• Framing and fi nishing details. See Sections 3 and 6.
• Whether optional accessories—devices such as a fan, wall
switch or remote control —are desired. See Section 11.
C. Tools and Supplies Needed
Before beginning the installation be sure the following tools
and building supplies are available:
Reciprocating saw Framing material
Pliers Wall-fi nishing materials
Hammer Gloves
Phillips screwdriver Framing square
Flat blade screwdriver Electric drill and bits
Plumb line Safety glasses
Level Tape measure
Surround
1/2-3/4 in. length, #6 or #8 self-drilling screws
Misc. screws and nails
CAUTION
• Keep heater dry.
• Mold or rust may cause odors.
CAUTION
Sharp Edges
• Wear protective gloves
and safety glasses during
installation.
WARNING
Fire Risk
Inspect heater and components for damage.
Damaged parts may impair safe operation.
• Do NOT install damaged components.
• Do NOT install incomplete components.
• Do NOT install substitute components
Report damaged parts to dealer.
• Carefully remove the heater and components from the
packaging.
• Report to your dealer any parts damaged in shipment.
• Read all the instructions before starting the installation.
Follow these instructions carefully during the
installation to ensure maximum safety and benefi t.
Note:
• Illustrations and photos refl ect typical installations
and are FOR DESIGN PURPOSES ONLY.
• Illustrations/diagrams are not drawn to scale.
• Actual installation/appearance may vary due to
individual design preference.
• Hearth & Home Technologies reserves the right to
alter its products.
Note: Minimum and maximum clearances must be
maintained at all times. Illustrations throughout these
instructions refl ect typical installations and are for design
purposes only. Actual installation may vary slightly due to
individual design preferences.
The illustrations and diagrams used throughout these
installation instructions are not drawn to scale.
6
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
3
Framing and Clearances
WARNING
Fire Risk
Provide adequate clearances.
• Around air openings
• To combustibles
• For service access.
Locate heater away from traffi c areas.
A. Selecting Heater Location
Several options are available to you when choosing a location for your heater. This heater may be used as a room
divider, installed along a wall, across a corner or used in an
exterior chase. See Figure 3.1. This heater may be installed
directly on the fl oor, carpet or raised on a hearth.
DANGER
Electrocution Risk
• NEVER locate this heater where it may fall
into a bathtub or other water container.
• Contact local building administrator for
information on bathroom intallations.
Note: Minimum and maximum clearances must be
maintained at all times. Illustrations throughout these
instructions refl ect typical installations and are for design
purposes only. Actual installation may vary slightly due to
individual design preferences.
The illustrations and diagrams used throughout these
installation instructions are not drawn to scale.
B. Clearances
Figure 3.1 shows all clearances that must be maintained
around the heater.
WARNING
Fire Risk
Due to high temperature, this heater should
be located out of high traffi c areas.
• Keep combustible materials such as
furniture, pillows, bedding, papers,
clothes and curtains at least 12 in.
(305 mm) from the front of the heater.
WARNING
Fire Risk!
• Prevent contact with sagging, loose
insulation.
• Do NOT install against vapor barriers or
exposed insulation.
WARNING
Do NOT use this heater if any part has been under water.
Immediately call a qualifi ed service technician to inspect
the heater and to replace any part of the control system
which has been under water.
WARNING
Fire Risk
• Comply with all minimum clearances to
combustibles as specifi ed.
Failure to comply may cause fi re.
31-7/8 in.
(810 mm)
36-1/4 in.
(921 mm)
22-1/2 in.
(572 mm)
Figure 3.1 Heater Locations
45 in.
(1143 mm)
36-1/4 in.
(921 mm)
14 in.
(356 mm)
36-1/4 in.
(921mm)
1 in. (26 mm) min.
14 in.
(356 mm)
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
7
C. Framing
Figure 3.2 shows a typical framing (using 2 x 4 lumber) of
the heater, assuming combustible materials are used. All required clearances to combustibles around the heater must
be adhered to.
(CEILING)
30 in. min.
(762 mm)
3/4 in. - 12 in.
(19 mm - 305 mm)
14 in.
(356 mm)
Figure 3.2 Framing the Heater
36-1/4 in.*
(921 mm)
31-1/4 in.*
(794 mm)
Header Height
31-1/2 in.
(800 mm)
Mantel height listed is measured
from the BASE of the heater.
*If using the PBT or BKT Cabinet Trim Kits,
increase the width by 1-1/4 in. (32 mm) and
header height by 5/8 in. (16 mm).
8
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
4
Wiring
Amps
Model Description Voltage Watts
QV32E-B 31 in. fi replace 120 1400 12.5
QV32EV-B 31 in. fi replace 240 2600 12.5
Note: Follow all national and local electrical codes.
Note: This heater must be electrically wired and grounded
in accordance with local codes or, in the absence of local
codes, with National Electric Code ANSI/NFPA 70-latest
edition or the Canadian Electric Code, CSA C2.1 as
appropriate.
(120/240)
All wiring must be done by a qualifi ed electrician.
Use appropriate wire to meet local and national
codes for rated power consumption.
CAUTION
Label all wires prior to disconnection when servicing
controls. Wiring errors can cause improper and dangerous
operation. Verify proper operation after servicing.
WARNING
Shock Risk
Fire Risk
Improperly protected power cords could
cause electrical shock or fi re.
• Do not pinch the cord or lay against a
sharp object.
• Do not cover the cord with carpeting, throw
rugs or runners.
• Secure and arrange cord to avoid a
tripping hazard.
• Do not coil cord.
WARNING
Shock Risk
Improperly grounded outlets could cause
electrical shock.
• Always use properly grounded, fused and
polarized outlets.
• Always used ground fault protection where
required by electrical code.
A. 120VAC Wall Outlet Installation
• The heater is The heater is wired from factory with a
polarized plug.
• For ease of electrical hook up, you may wish to install the
heater near an existing outlet. A 15 amp, 120 volt circuit is
required. A dedicated circuit is preferred but not essential
in all cases. A dedicated circuit will be required if, after
installation, the circuit trips or fuse blows on a regular
basis when the heater is operated. Additional appliances
on the same circuit may exceed the current rating of the
circuit breaker.
• Before plugging heater into wall outlet, make sure all
control switches are in the “OFF” position. To access
the controls, lift up on the lower grille panel and rotate it
forward.
• If the power cord is not being used, go to Step B below. If
the cord does not reach the outlet, a No. 16-AWG minimum
wire size extension cord rated for a minimum of 1875 watts
may be used. Use minimum length and do not coil cord.
CAUTION
Disconnect remote controls during your extended absence.
This will prevent accidental operation of the heater.
B. 120VAC Hardwire Installation
• Turn off circuit breaker.
• Access knockout.
• Remove the access cover plate.
• Disconnect the power cord from the terminal block.
• Remove the knockout and install the cable clamp (not
provided) into the hole.
• Feed 8 in. of service wire through the cable clamp and
secure.
• Connect the black wire from the service to the L1
terminal.
• Connect the white wire from the service to the N
terminal.
• Connect the green (ground) from the service to the GND
terminal.
• Optional wall switch wiring is to be done at this time.
• Replace access cover plate.
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
9
C. 240VAC Hardwire Installation
• Turn off circuit breaker.
• Access knockout.
• Remove the access cover plate.
• Disconnect the power cord from the terminal block.
• Remove the knockout and install the cable clamp (not
provided) into the hole.
• Feed 8 in. of service wire through the cable clamp and
secure.
• Connect the black wire from the service to the L1
terminal.
• Connect the red wire from the service to the L2
terminal.
• Connect the white wire from the service to the N
terminal.
• Connect the green (ground) from the service to the GND
terminal.
• Optional wall switch wiring is to be done at this time.
• Replace access cover plate.
D. Wall Switch Wiring (12VDC)
*Do not connect wires to 120/240VAC* (hardwired heat-
ers only)
• Turn off circuit breaker.
• Access knockout.
• Remove the access cover plate.
• Feed 16 in. of service wire through the cable clamp and
secure.
• Low voltage wire can be used for the wall switch
connection.
• Locate the loop of blue wire on the accessory
connector.
• Cut the loop and connect one side to one of the wall switch
wires and the other side to the other wire for the switch.
• Replace the access cover plate.
• Run the wall switch wire to the wall box and connect to a
wall switch (WSK-21 & WSK-21-W)..
LAMP
PE
N
L1
120 V
120 VAC PLUG OR 120/240
L2
TERMINAL STRIP
HARD WIRED
120 VAC
LAMPS
DIMMER
B
A
120 V
240 V
LAMP
FLAME M0TOR
-12VDC
+
-
12VDC
SUPPLY
OPTIONAL
REMOTE OR
WALL ON/OFF
SWITCH
POWER
-12VDC
R2
SPEED
CONTROL
REMOTE HEAT
CONTROL
BLOWER
WHITE
BLACK
RED
B
DIODE
120 VAC
HIGH LIMIT
3 PIN WIRING
HARNESS
A
THERMOSTAT
D1
BLOWER
HEATER 1
RELAY
HEAT SWITCH
BLOWER
HIGH LIMIT
BLACK
240 VAC
RED
POWER NEUTRAL MUST NOT
CONNECT TO VIRTUAL NEUTRAL
OF HEATERS OR BLOWER IN
240VAC VERSION
HEATER 1
HEATER 2
Figure 4.1 120V/240V Wiring Diagram
10
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
120VAC - 240VAC 60 HZ SPLIT-PHASE
5
Heater Preparation
Note: Follow all national and local electrical codes.
Note: Select a suitable location that is not susceptible
to moisture and is away from drapes, furniture and high
traffi c areas.
WARNING
Shock Risk
Improperly grounded outlets could cause
electrical shock.
• Always use properly grounded, fused and
polarized outlets.
• Always use ground fault protection where
required by electrical code.
WARNING
Shock Risk
Fire Risk
Improperly protected power cords could cause
electrical shock or fi re.
• Do not pinch the cord or lay against a
sharp object.
• Do not cover the cord with carpeting, throw
rugs or runners.
• Arrange and secure cord to avoid a tripping
hazard.
A. Secure and Level the Heater
WARNING
Fire Risk!
• Prevent contact with sagging, loose
insulation.
• Do NOT install against vapor barriers or
exposed insulation.
The diagram shows how to properly position, level, and secure the heater (see Figure 5.1). Nailing tabs are provided to
secure the heater to the framing members.
• Place the heater into position.
• Level the heater from side to side and front to back.
• Shim the heater as necessary.
• Bend out nailing tabs on each side.
• Keep nailing tabs fl ush with the framing.
• Secure the heater to the framing by using nails or screws
through the nailing tabs.
WARNING
Fire Risk
• Do not install or operate damaged heater.
• Do not modify heater.
• Installation other than as instructed by Hearth & Home
Technologies Inc. is strictly prohibited.
• Do not operate the heater without fully assembling all
components.
• Installation and/or use of any component part not
approved by Hearth & Home Technologies.
Hearth & Home Technologies disclaims any responsibility
for, and the warranty and agency listing will be voided by
the above actions.
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
Nailing Flanges
(both sides)
Figure 5.1 Proper Positioning, Leveling and Securing Heater
11
6
Finishing
A. Finishing Material
• Combustible Material
Material which is made of or surfaced with wood,
compressed paper, plant fi bers, plastics, or any material
capable of igniting and burning, whether fl ame proofed or
not, plastered or not plastered.
• Non-Combustible Material
Material which will not ignite and burn. Such materials are
those consisting entirely of steel, iron, brick, tile, concrete,
slate, glass or plasters, or any combination thereof.
Combustible
Finishing
Material
Note: Finishing materials are normally installed behind
the nailing fl anges or up to the sides of the nailing fl anges.
Allow room for the front to be added and the heater to be
anchored.
1/2 in.
(13 mm)
(top view)
appliance face
combustible
material
Figure 6.2 Finishing-Top View (120V)
stud
drywall
Figure 6.1 Finishing Materials
B. Finishing Checklist
• Power supply service must be either completed or placed
within the heater prior to fi nishing to avoid reconstruction.
Wall switch wires (hardwired heaters only) must also
be completed to avoid reconstruction. See Section
“4. Wiring”.
• Combustible material may cover the black outer surface
by 1/2 in. on the 120V heaters only. See Figure 6.2.
• Combustible material may not cover the black outer
surface on 240V heaters. See Figure 6.3
• Grilles and air openings cannot be covered in any
circumstances.
• Noncombustible material may cover all black outer
surfaces. Grilles and air openings may not be covered.
• Protective cover may stay on during framing, but must
be removed before fi nal fi nishing. Once fi nal fi nishing
has been completed, the protective cover can be used to
protect heater until fi nal installation is complete.
Note: The heater is a zero clearance fi replace and may
be fi nished with combustible or noncombustible fi nishing
materials.
When using paint or lacquer to fi nish the mantel, they must
be heat-resistant to prevent discoloration.
(top view)
appliance face
combustible
material
Figure 6.3 Finishing-Top View (240V)
stud
drywall
12
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
C. Mantel
(CEILING)
30 in. min.
(762 mm)
3/4 in. - 12 in.
(19 mm - 305 mm)
35 in.
(889 mm)
Figure 6.4 Mantel Specifi cations
WARNING
Mantel height listed is measured
from the BASE of the heater.
Fire Risk
Do NOT obstruct air inlet or outlet grilles.
Do NOT modify grilles.
• Modifying or covering grilles could cause
temperature rise and fi re hazard.
Finishing materials must not interfere with:
• Air fl ow through grilles or louvers
• Operation of louvers or doors
• Access for service
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
13
7
Heater Setup
A. Remove Shipping Materials
• Remove shipping pack from front of fi replace taking care
not to damage grate. See Figure 7.1.
• Remove grate from shipping pack and set aside. Discard
shipping pack.
• Cut and discard the ties bundling the fi rescreen.
• Remove screws holding ember bed shipping tabs in
place.
• Remove the tabs and discard. Replace the screws.
B. Clean Heater
The heater was cleaned at the factory but dust may have
accumulated during shipping.
• Vacuum fi rebox area and wipe acrylic panel (in back of
fi rebox) with a dry, lint-free cloth or paper towel. DO NOT
USE GLASS CLEANER! It will ruin the acrylic panel.
• Remove all fi ngerprints and smudges from front trim to
avoid permanently burning them into fi nish.
C. Accessories
Refer to instructions included with accessory.
D. Install Refractory
Remove protective cover to access fi nal installation items.
Remove Log Assembly
Lift log set straight up and place in safe place.
Install Side Refractory
• Remove the refractory and fasteners from the carton.
• Take the refractory support bracket and bend it until it is
L-shaped.
• Install the bracket to the underside of the fi rebox top using
the screws provided. Keep the bracket loose to allow the
refractory to slide in behind it.
• Tilt the side refractory into the heater and slide it behind
the bracket. See Figure 7.2.
• Tighten the bracket when the refractory is resting on the
hearth and is up against the back acrylic panel.
• Repeat for the other side.
Install Grate
• Place grate legs into corresponding holes in ember bed,
andirons to front. See Figure 7.3.
Reinstall Logs
• Slide log brackets over tabs located on back of ember
bed. See Figure 7.4.
Figure 7.1 Shipping Pack
Figure 7.2 Sliding Side Refractory Behind Bracket
(right side shown)
Log tabs
Grate placement holes
Figure 7.3 Install Grate
14
Figure 7.4 Install Logs
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
8
Operating Instructions
WARNING
Fire Risk
• Do not operate heater before reading and
understanding operating instructions.
Failure to operate heater properly may
cause fi re.
A. Manual Controls
Access Controls
• Controls are located behind the lower grille panel. To
access the controls, lift up on the lower grille panel and
rotate it forward.
Function of Manual Controls
• Main Power Switch
- Main power switch is used to provide power to all
controls. When the main power switch is on, the heater
is turned on by the manual control on the heater,
the remote control (optional) and/or the wall switch
(optional).
- When the main power switch is off, the manual
switches, remote control and wall switch will not
work.
- It is recommended that during long periods of nonusage that the main power switch is turned to the “OFF”
position.
• Flame/Ember Bed Intensity Control
- Turn the control knob clockwise to increase the
intensity.
- Turn the control knob counter-clockwise to reduce the
intensity.
• Flame/Ember Bed Motion Control
- Turn the control knob clockwise to increase the
motion.
- Turn the control knob counter-clockwise to reduce the
motion.
• Heater/Blower Assembly Switch
- The heater/blower assembly will operate only if the
switch is turned on.
- When the heater/blower assembly switch is in the
“OFF” position, the heater can operate with fl ame but
no heat.
MOTION
Figure 8.1 Dashboard Controls
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
HEATER/BLOWER ASSEMBLY SWITCH
HEATER MAIN
MOTION INTENSITY
INTENSITY
THERMOSTAT
THERMOSTAT
POWER
MAIN POWER SWITCH
LEARN
LEARN
15
WARNING
CAUTION
HOT! DO NOT TOUCH.
SEVERE BURNS MAY RESULT.
CLOTHING IGNITION MAY RESULT.
Glass and other surfaces are hot during
operation and cool down.
• Keep children away.
• CAREFULLY SUPERVISE children in same room as
heater.
• Alert children and adults to hazards of high
temperatures.
• Do NOT operate with protective barriers removed.
• Keep clothing, furniture, draperies and other
combustibles away.
B. Hand Held Remote Control Transmitter
RCE-QUAD-B (Optional)
• The RCE-QUAD-B is an optional accessory listed with the
Crestfi re Series heaters.
• The transmitter is a radio frequency remote control. The
frequency can be found on the back side of the transmitter.
The range of the transmitter is approximately 20 ft (6.1 m)
from heater.
• When the remote LED light is RED, the heater has been
turned on or off by the remote transmitter. The manual
controls located on the dashboard will override any other
external controls (remote control/wall switch) used to
operate the heater.
• Hand Held Remote Transmitter/Heater Initialization
- The transmitter operates on a 12V battery (included)
made specifi cally for remote controls and electronic
lighters. Install the 12V battery supplied with the heater
into the battery compartment of the hand held remote
transmitter. It is recommended that alkaline batteries
always be used for longer battery life and maximum
operational performance. If the signal light does not
illuminate (when it normally would), check the position
of the transmitter’s battery.
- Initialization only has to be done once.
- Turn the main power switch on.
- Locate the LEARN button on the dashboard. The
LEARN button is located behind the lower grille/panel.
To push the button, use a blunt object (such as a
pencil).
- Push the button in and release. The heater will
beep.
- Push and hold either the ON or OFF button on the hand
held remote transmitter. A beep will indicate heater and
remote have been initialized.
Odors and vapors released during initial
operation.
• Curing of high temperature paint.
• Open windows for air circulation.
Odors may be irritating to sensitive individuals.
WARNING
Fire Risk
All electric heaters have hot and arcing or
sparking parts inside.
• Keep combustible materials, gasoline
and other fl ammable vapors and liquids
clear of heater.
• Do NOT store fl ammable materials close
to heater.
• Keep all such liquids well away from the
heater while it is in use.
Combustible materials may ignite.
16
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
• Remote Transmitter Function
- The hand held remote transmitter is only an ON/OFF
control. When the transmitter is active, the remote
LED light will be RED. Upon initial use, there may be
a delay of three seconds before the remote receiver will
respond to the transmitter. This is part of the system’s
design.
- With the main power switch (located on the heater
system) in the “ON” position, press the ON button on
the hand held remote transmitter to turn on the heater.
The transmitter does not control/change the other
switches or controls located on the heater. Features
of the heater (fl ame motion and heater system) will
remain in their last set position. If you would like to
change the setting you will have to access the manual
controls (located on the heater) to set the desired
position.
- To turn off the heater, press the OFF button on the
hand held remote transmitter.
C. Wall Switch Control
(hardwired heaters only) (WSK-21 & WSK-21-W)
• The wall switch wiring can be found in the
Section “4. Wiring”.
• The wall switch has an operating voltage of 12VDC, do
not hook up to 120/240VAC. For installations you can
use 24AWG thermostat wire connected to a standard wall
switch. It is recommended not to exceed 15 ft of wire from
heater.
• With the main power switch (located on the dashboard)
in the “ON” position, the wall switch can turn the heater
on and off. The wall switch does not control the other
switches or controls located on the dashboard. Features of
the heater (fl ame motion and heater/blower assembly) will
remain in their last set position. If you would like to change
the setting, you will have to access the manual controls
(located on the heater) to set the desired position.
• The heater must be turned on and off by the wall switch.
D. FCC Requirements
If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the
receiver.
• Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
• Consult the dealer or an experienced radio or TV technician
for help.
Canadian Equipment Requirements
This digital apparatus does not exceed the Class A/Class B
limits for radio noise emissions from digital apparatus set
out in the Radio Interference Regulations of the Canadian
Department of Communications.
This device complies with RSS-210 of Industry and Science
Canada. Operation is subject to the following two conditions:
1) This device may not cause interference and 2) this device
must accept any interference, including interference that
may cause undesired operation of the device.
Note: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses
and can radiate radio frequency energy, and, if not installed
and used in accordance with the instructions, may cause
harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a
particular installation.
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
17
9
Troubleshooting
A. Troubleshooting Guide
Issues Possible Causes Solutions
Heater doesn’t turn on with the main
switch or remote transmitter.
Heater is on, but no fl ame or low fl ame
intensity.
Flames are frozen. 1. Loose wiring. 1. Check all wiring for loose connections.
Excessive noise in the lower portion of
the heater.
Heater/blower assembly doesn’t come
on.
Fan runs but not heat is put out. 1. Loose wiring. 1. Check all wiring for loose connections.
Heater element is on but fan doesn’t
run.
The heater/blower assembly doesn’t
turn off.
Excessive noise in upper portion of the
heater.
Remote control doesn’t work. 1. Remote is out of range. 1. Move remote closer to the heater.
Odor. The heater may emit a slight, harmless
1. Power switch is off. 1. Turn the power switch to the “ON” position.
2. Circuit breaker is tripped 2. May need to put the heater on a dedicated service or
3. Heater is unplugged from wall outlet. 3. Plug the cord into an outlet.
4. Loose wiring. 4. Check all wiring for loose connections.
1. The bulbs are burned out 1. Replace the bulbs.
2. Loose wiring. 2. Check all wiring for loose connections.
2. Flame element is not attached to the
motor.
3. Motor is defective. 3. Replace the motor.
1. Flame element isn’t seated properly. 1. Reinstall the fl ame element.
2. Motor is defective. 2. Replace the motor.
1. Heater/blower assembly switch is off. 1. Turn the heater switch to the “ON” position.
2. Thermostat is set too low. 2. Move the thermostat knob clockwise until you hear a
3. Heater/blower assembly is overheated. 3. The heater/blower assembly is protected by a thermal
4. Loose wiring. 4. Check all wiring for loose connections.
2. Bad heating element. 2. Replace the heater/blower assembly.
1. Loose wiring. 1. Check all wiring for loose connections.
2. Fan is defective. 2. Replace the heater/blower assembly.
1. Thermostat is set too high. 1. Move the thermostat knob counter-clockwise until you
1. Build up of dirt on the fans. 1. Clean all fans.
2. Heater fan is defective. 2. Replace the heater/blower assembly.
2. Low batteries. 2. Replace the batteries.
odor when fi rst used. This is a normal
condition caused by initial heating of the
internal parts and will not occur again.
reduce the number of appliances on the circuit.
2. Reattach the fl ame element to the motor.
“click”.
cutout switch. Shut off all heater switches on the
dashboard including the main power switch. Wait 5
minutes, then turn the heater on.
hear a “click”.
18
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
10
10
Maintenance and Service
A. Cleaning the Firebox and Control Compartment
Keep the fi rebox, control compartment and heater system
clean. Clean by brushing and vacuuming at least once a
year. To access the control compartment, follow the instructions for replacing the light bulbs. Follow the heater system
maintenance instructions to access the heater system. Failure to do this may shorten the fan’s life. Always disconnect
power before performing any cleaning or maintenance.
B. Cleaning the Back Acrylic Panel
The acrylic panel is cleaned in the factory during the assembly process. During shipment, installation, handling,
etc., the surface may collect dust particles. These can be
removed by buffi ng lightly with a clean dry cloth.
To remove fi ngerprints or other marks, the acrylic panel can
be cleaned with a damp cloth using a mild soap and water
solution. DO NOT USE GLASS CLEANER! IT WILL RUIN
THE ACRYLIC PANEL! The acrylic panel should be completely dried with a lint free cloth or paper towel.
C. Replacing the Light Bulbs
The light bulbs will need to be replaced when the fl ame and/
or ember bed is dark on one side. Replace the bulbs with
75 watt halogen bulbs with mini-candelabra base. Do not
exceed 75 watts per bulb. Light bulbs can be purchased at
local hardware, lighting stores, online or by phone. Sylvania
model 75Q/CL/MC/RP or Satco model S3157 are recommended.
• Turn off circuit breaker or unplug heater before replacing
the light bulbs.
• Open the lower grille panel to view the dashboard on the
heater (the lower grille may need to be removed).
• Remove the four outer screws. See Figure 10.1.
• Pull dashboard towards you to expose the light
compartment (the light compartment does not need to be
pulled all of the way out of the heater).
• Carefully remove burned out bulb from light socket. Place
new bulb in socket. Follow directions on light bulb package
for handling requirements.
• Slide dashboard back into heater and make sure all wires
are inside heater.
• Reinstall the four screws removed earlier.
• Turn on circuit breaker or plug heater back into wall
outlet.
WARNING
Shock Risk
Burn Risk
Cleaning, performing maintenance or moving
this electric heater without disconnecting
power and allowing the heater to cool could
create a shock or burn hazard.
• Turn controls to “OFF”.
• Remove plug from outlet or turn off the
circuit breaker to the heater.
WARNING
Burn Risk
Accidental burning of the skin could occur.
• Allow at least 15 minutes for the light
bulbs to cool before touching them.
Remove Screws
Bulbs
Remove Screws
Figure 10.1 Replacing the Bulbs
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
19
D. Heater/Blower Assembly Maintenance
• Turn off the circuit breaker/unplug the heater before
servicing the heater/blower assembly.
• Allow heater to cool before removing.
• Open the lower grille panel to view the dashboard on the
heater (the lower grille may need to be removed).
• Remove the four outer screws. See Figure 10.2.
• Pull dashboard towards you to expose the light
compartment (the light tray does not need to be pulled all
of the way out of the heater).
• Reach into the back of the left rear corner of the light tray
and unplug wire harness from connector. To remove plug,
squeeze both sides and pull.
• Remove the hood by pulling it straight out.
• Remove the upper grille panel/door front by lifting it up
and out.
• Remove the four outer screws. See Figure 10.2.
• Pull the heater/blower assembly out of heater.
• Slide the heater/blower assembly back into the heater,
making sure that the wires do not touch the heater/blower
assembly housing.
• Once the front of the heater/blower assembly is fl ush with
heater, reinstall the four screws removed earlier.
• Replace the upper grille panel and hood.
• Plug the wire harness back into the connector in the back
of the left rear corner of the light tray.
• Slide dashboard back into heater and make sure all wires
are inside heater.
• Reinstall the four screws removed earlier.
• Turn on the circuit breaker or plug the heater back into
the wall outlet.
Remove
Outer
Screws
Figure 10.2 Installing Heater/Blower Assembly
E. Maintenance Task List
Inspect Maintenance Tasks
Circulation Compartment 1. Remove any foreign objects.
2. Verify unobstructed air circulation.
20
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
11
11
A. Heater Dimensions
Reference Materials
16-7/8 in.
(429 mm)
36 in.
(914 mm)
14 in.
(356 mm)
31-1/8 in.
(791 mm)
QV32E-B/QV32EV-B
30 in.
(762 mm)
(787 mm)
31 in.
3-1/8 in.
(79 mm)
6-1/2 in.
(165 mm)
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
21
B. Optional Components
SIGNAL
LIGHT
ON
Fronts
ON/OFF
BUTTONS
OFF
FRONT BACK
RCE-QUAD-B
Remote Control
12V
BATTERY
COMPARTMENT
WSK-21
WSK-21-W
Wall Switch Kit
22
QV32E-B Series
Part # Description Finish Part # Description Finish
DF-32RA-HP Remington Avenue Hammered Pewter DF-32-CH-HP Chapel Hill Hammered Pewter
DF-32RA-BK Remington Avenue Black DF-32CH-BK Chapel Hill Black
DF-32TS-HP Town Square Hammered Pewter DF-32HH-BK Harmony Hill Black
DF-32TS-BK Town Square Black DF-32SPO-BK Sun Prairie Operable Door Black
DF-32SP-HP Sun Prairie Hammered Pewter DF-32SPO-HP Sun Prairie Operable Door Hammered Pewter
DF-32SP-BK Sun Prairie Black
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
Trim Kits
PB = Polished Brass Finish
BK = Black Finish
PBT-550
BKT-550
Cabinet Trim
Surrounds
VTS-550
VTS-550-BK
Quick Tile Black and Brass Surrounds
no suffi x = Polished Brass Finish
BK = Black Finish
Flush Surrounds
(chase installations only
QV32E-B Series
ROF44SB_*
MVF44SB_*
PLF44SB_*
* O = Unstained Oak
* P = Primed
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
23
C. Service Parts
Service Parts
VILLAGE COLLECTION
Exploded Parts Diagram
QV32E-B Series
1
2
3
4
Beginning Manufacturing Date: Apr 2005
Ending Manufacturing Date: Active
16
15
5
11
9
11 - Light Tray Assembly
13
12
14
24
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
Service Parts
VILLAGE COLLECTION
Service Parts List
QV32E-B Series
# Description of Part QV32E-B Series Qty.
Refl ective Flame Decal 4021-190 1
11 Light Tray Assembly 4030-020 1
13 Halogen Light 33961 2
14 Motor w/Vinyl Cover Assy 4030-883 1
12 Flame Element Kit 4030-200 1
9 Screen & Rod Assy 4030-050 1
3 Fixed Ember Bed 4030-716 1
Installation Manual 4030-782 1
1 120VAC Heater Assy 4030-043 1
1 240VAC Heater Assy 4030-049 1
Electric Log Assy 4030-055 1
5 QV32E Grate Assembly 4030-608 1
4 Rock Retainer 4030-219 1
16 Lenticular Lens 4030-840 1
15 Acrylic Panel 4038-810 1
2 Upper Glass Retainer 4030-218 1
Power Cord 4030-018 1
Refractory Side LH 4030-831 1
Refractory Side RH 4030-832 1
Beginning Manufacturing Date: Apr 20905
Ending Manufacturing Date: Active
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
25
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26
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
D. Limited Warranty
Hearth & Home Technologies Inc. (HHT) Electric Fireplaces are tested and inspected prior to shipment and
are guaranteed from defect to the purchaser of each new product. Any part which proves to be defective in
material or workmanship under normal use within one year will be repaired or replaced without charge.* The
Company will not be responsible for any expense incurred for installation, removal from service, or transportation costs. Any such defect should be brought to the attention of the Dealer where the product was purchased and is authorized to repair or replace within the terms of this warranty.
The Company’s only obligation under this warranty will be at its sole option to repair or replace any part proving defective or to refund the purchase price thereof.
The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss
or damage arising out of the use of or inability to use the product.
The warranty will not apply if, in the sole judgement of the Company, damage or failure has resulted from accident, alteration, misuse, abuse, incorrect installation, or operation on an incorrect power source.
The foregoing is in lieu of all other warranties expressed, implied, or statutory, and the Company neither assumes, nor authorizes any person to assume for it any other obligation, or liability in connection with said
product.
*Light bulbs are not covered in the warranty.
How to Obtain Service
To obtain service under this warranty you must:
1. Send written notice of the claimed condition to Quadra-Fire Technical Service Department, Hearth & Home
Technologies Inc., 1445 North Hwy., Colville, WA 99114-2124.
2. Provide proof of purchase, model number, serial number, and manufacturing date code to HHT.
3. Provide HHT reasonable opportunity to investigate the claim, including reasonable opportunity to inspect the
Appliance prior to any repair or replacement work and before the Appliance or any component of the Appliance has been removed from the place of original installation.
4. Obtain HHT’s consent to any warranty work before the work is done.
ADDITIONAL INFORMATION: If you would like information on current Quadra-Fire products or want to locate a
dealer in your area, call 1-800-926-4356.
Hearth & Home Technologies Inc.
1445 North Highway
Colville, WA 99114-2124
WARRANTY
©2003 Quadra-Fire® is a Registered Trademark of Hearth & Home Technologies Inc.
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
27
E. Contact Information
Please contact your Quadra-Fire dealer with any questions or concerns. For
the number of your nearest Quadra-Fire dealer, please call 1-800-926-4356.
Hearth & Home Technologies Inc.
1445 North Highway
Colville, WA 99114-2124
– NOTES –
CAUTION
DO NOT
DISCARD
DO NOT DISCARD THIS MANUAL
• Important operating
and maintenance
instructions included.
This product may be covered by one or more of the following patents: (United States) 4593510, 4686807, 4766876,
4793322, 4811534, 5000162, 5016609, 5076254, 5113843, 5191877, 5218953, 5263471, 5328356, 5341794, 5347983,
5429495, 5452708, 5542407, 5601073, 5613487, 5647340, 5688568, 5762062, 5775408, 5890485, 5931661, 5941237,
5947112, 5996575, 6006743, 6019099, 6048195, 6053165, 6145502, 6170481, 6237588, 6296474, 6374822, 6413079,
6439226, 6484712, 6543698, 6550687, 6601579, 6672860, 6688302B2, 6715724B2, 6729551, 6736133, 6748940,
6748942, 6769426, 6774802, 6796302, 6840261, 6848441, 6863064, 6866205, 6869278, 6875012, 6880275, 6908039,
6919884, D320652, D445174, D462436; (Canada) 1297749, 2195264, 2225408, 2313972; (Australia) 780250, 780403,
1418504 or other U.S. and foreign patents pending.
28
Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05
• Read, understand
and follow these
instructions for safe
installation and
operation.
• Leave this manual with
party responsible for
use and operation.
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